Patient Navigator Job Description
Patient Navigator Duties & Responsibilities
To write an effective patient navigator job description, begin by listing detailed duties, responsibilities and expectations. We have included patient navigator job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Navigator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Navigator
List any licenses or certifications required by the position: BLS, CPR, OCN, HIV, MRT, CCRN, NJDHSS, CCM, AHA, HIPAA
Education for Patient Navigator
Typically a job would require a certain level of education.
Employers hiring for the patient navigator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Nursing, Education, Social Work, Health, School of Nursing, Health Care, Oncology, Psychology, Community Health Education, Medical
Skills for Patient Navigator
Desired skills for patient navigator include:
Desired experience for patient navigator includes:
Patient Navigator Examples
Patient Navigator Job Description
- Initiate, build and maintain relationships with patients in the clinic, offering support and guidance in medical and non-medical supportive services that are available in our program and in the community
- Provide Patient Navigation for identified oncology clinic patients who are interested in whole person supportive care
- Help facilitate scheduling patients' appointments and provide a warm hand-off to providers and program services
- Work collaboratively with our internal supportive care team, with external supportive care providers to improve quality of life for all cancer patients and their families
- Inform and offer the supportive care services that are available
- Assist the cancer team with support group scheduling, logistics and promotion of available groups to patients and families
- Works with clinic cancer patients and their caregivers to assist them in accessing the hospital’s cancer care delivery system and ACS resources
- Evaluates, develops, markets and implements collaborative initiatives for patient population to promote supportive care programming
- Makes business based decisions
- Collaborate with all care providers to assist in the provision of quality, cost effective patient care
- Knowledgeable about the breadth and accessibility of community resources
- Knowledgeable of community demographics and cultural aspects that impact health care
- Dynamic and personal
- Works effectively on teams
- Creatively resourceful
- Remains composed under stressful and under emotional situations
Patient Navigator Job Description
- Maintain detailed knowledge of transfer center regulatory requirements
- Greet patients, residents, families and visitors
- Serve as a liaison to patients and their families who are sent outside of Kodiak for medical attention
- Ensure smooth, efficient clinic services and maximize comfort and confidentiality for the patient
- Update and maintain available resource files
- Track patients diagnosed with HCV or HBV using electronic medical record
- Contact patients by telephone and/or letter to provide appointment
- Make appointments in Infectious Diseases/Viral Hepatitis clinic using Soarian scheduling system
- Assist in health insurance enrollment
- Assist in medication/pharmacy prior authorization and coordination to access highly effective HCV and HBV medications
- 3+ years of experience with Complex Specialty products required
- History of direct patient interaction, specifically oncology patients
- Empathy, motivated self-starter, and positive competitive spirit
- Knowledge of existing MS Office software suite ability to manage new software platforms if necessary
- Understanding of product and payor reimbursement processes (benefits investigation, prior authorizations, financial assistance)
- At least two years' experience in health care, social service setting including any experience conducting community outreach, case management, or patient focused services
Patient Navigator Job Description
- Promote, monitor and document patient adherence to prescribed
- Document services promptly in the electronic medical record
- Document metrics required for grant reporting purposes
- Provides support during patient stay or clinic visit
- Addresses patient grievances at point of service
- Analyzes patient satisfaction reports and metrics to identify areas for improvement
- Develops library of resources, and orientation information for patients
- Participates in medical center committees or task forces and other special projects as required to support improvements in the patient experience
- Anticipates and initiates coordination activities
- Growth opportunity within the department and with the largest physician network in North Texas
- Knowledge in providing application assistance for Medi-Cal, Covered California and other public benefit programs
- Must have strong knowledge of community resources in Calaveras County and surrounding areas and be familiar with community based health care delivery
- Demonstrates excellent communications skills and interpersonal relationships
- Ability to collaborate and facilitate interdisciplinary team communications
- Demonstrate flexibility and ability to manage multiple complex situations
- Knowledge of HIPAA Guidelines including the PHI privacy requirements
Patient Navigator Job Description
- Schedule is Monday-Friday with no overnights or weekends required
- Incredible benefits for you and any dependents
- Provide individualized assistance to cancer patients, families, and/or caregivers to help overcome healthcare system barriers and facilitate timely access to quality health and psychosocial care from pre-diagnosis through all phases of the cancer experience
- Work in collaboration with patient, families, caregivers, providers, Cancer Center colleagues and staff, and other community services to assess, plan, implement, and evaluate appropriate education, care, and/or resources to be provided
- Work with local and statewide cancer care community to provide and assist in education, community needs assessment, resolutions of system barriers, cancer health disparities, understand cultural competence, and the individualized provision of assistance to patients with cancer, their families, caregivers, and survivors at risk
- Address patient needs
- Link patients to health plans
- Acts as a liaison between the patient, their family and internal and/or external service providers
- Implements individualized patient navigation plan for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing client education and linking clients with appropriate support services
- Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs
- Minimum Bachelor’s in Social Work
- 2 years experience in the health services field
- Strong interpersonal skills and ability to function effectively in clinical environment possess the ability to communicate clearly and effectively (both written and orally) to diverse audiences
- License Bachelor Social Work (LBSW)
- Demonstrates an ability to function independently in a goal directed manner while communicating effectively with patient, family, significant others and providers at all levels
- Years of experience in a healthcare/clinical setting
Patient Navigator Job Description
- Advocates teamwork and multidisciplinary care concept to patients, staff and faculty
- Identifies and maintains a database of appropriate resources for client support
- Recognizes barriers to healthcare and connects patients to the resources they may need
- Document communication within EMR
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications
- Work to ensure a seamless patient experience
- Work on projects that will optimize operational efficiency and improve patient experience
- Assist in identifying technology needs to improve patient experience
- Conduct phone screens, which are used by program nurse and program leaders as an initial assessment of patient symptom severity in order to triage care appropriately
- Familiarity and working knowledge of Medical and other public programs
- Familiarity with diabetes or other chronic disease self-management programs a plus
- Experience with Meditech, AthenaNet, or other EHR systems
- Provide wrap-around care by partnering with clients to address physical, emotional, social and spiritual needs
- Establish and maintain rapport with patients, families and other members of the health care team and community
- Work independently and to be self-motivated to meet with and assist clients in resolving complex care issues