PBX Operator Job Description
PBX operator
provides efficient and effective telephone and message service for in-hose and in-coming guests and for the hotel's sales and management team.
PBX Operator Duties & Responsibilities
To write an effective PBX operator job description, begin by listing detailed duties, responsibilities and expectations. We have included PBX operator job description templates that you can modify and use.
Sample responsibilities for this position include:
PBX Operator must meet all hospital and hospital related communication needs following established guidelines, calls answered promptly and professionally, accurately perform duties requested, maintaining confidentiality
Provides guests with services such as wake-up calls, messages, paging, long distance assistance and other special services such as screening calls as requested by guests or administrative personnel
Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons
Ensure that all incoming faxes are marked with the guest’s name and room number and are delivered to the room promptly
Maintain and check telephone equipment daily, and report any necessary faults
Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through
Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service
Create and maintain a personal and respectful rapport with regular guests
Assumes responsibility for the telecommunication processes of the facility to include handling various codes and other emergent type occurrences
Utilizes all work time productively and efficiently without direct supervision
PBX Operator Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for PBX Operator
Typically a job would require a certain level of education.
Employers hiring for the PBX operator job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in General Education, Education, Communication, Computer, Associates, Medical, Hospitality, Performance, Health, Radiation Oncology
Skills for PBX Operator
Desired skills for PBX operator include:
Services and amenities available to guests to help them feel at home
Medical terminology
According to procedure
Hospital disaster codes
PBX
Properly announces them in an accurate and efficient manner
Telephone equipment and medical terminology
Paging
Related telecommunications functions
Microsoft Office products
Desired experience for PBX operator includes:
Processes telephone calls and pages
Emergency, security and code duties
Handle all telecommunications property wide
Must know property wide emergency dispatch procedures
Requires knowledge of events on property and city wide
Responsible for Hotel guest services
PBX Operator Examples
1
PBX Operator Job Description
Job Description Example
Our growing company is looking for a PBX operator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for PBX operator
- Know all key personnel and titles
- Log all telephone problems in NEC logbook, with location and problem noted
- Take wake-up calls and log on personal wake-up sheet
- Explain procedures to guests when they need assistance
- Read bulletin board daily
- Update White Boards as needed
- Regular and predictable attendance as required
- This position will help to fill in as needed and must be available for any shift during the week
- Answers all internally generated guest and delivery-related associate calls
- Takes room service orders from guests over the telephone
Qualifications for PBX operator
- Able to use sound judgement
- Position requires walking and giving direction
- EDUCATION – Vocational / Technical training preferred
- PHYSICAL DEMANDS/WORKING CONDITIONS– While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear
- Three years of prior office experience in a fast-paced environment
- Must be highly organized, detail oriented, flexible, reliable, responsible and friendly
2
PBX Operator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of PBX operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for PBX operator
- Takes call-in amenity and hospitality orders and organizes deliveries to guests
- Has extensive knowledge of the Room Service and Beverage Menu and provides guests with further information than what is on the menu
- Answers guests’ questions and assists them with their needs, ensuring all requests are followed through and completed, either manually, written or through voicemail
- Answer phone console
- Take requests from guests or transfer to the appropriate department and assuring requests for maintenance or repairs are logged correctly and promptly including following up with the guest regarding all concerns when applicable
- Take complete and correct messages and relay them as quickly and efficiently as possible to guests and various resort personnel
- Assist guests with telephone dialing instructions, or to dial for them using all types of calls including, room to room, local, long distance and/or international dialing using correct protocol
- Correctly and accurately log all wake-up calls
- Performed other duties as needed
- Assist Communication Center with alarms and flight protocols when necessary
Qualifications for PBX operator
- Excellent communication, interpersonal, problem solving and computer skills (including Microsoft Office) required
- High school education, GED, or equivalent
- Minimum of one year of related experience preferred
- Specialized training or vocational courses in phone systems, general office training preferred
- Competency with computer programs required
- The ability to sit and utilize telephone/computers for periods of time or an entire shift
3
PBX Operator Job Description
Job Description Example
Our growing company is looking to fill the role of PBX operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for PBX operator
- Responds to calls to the switchboard, determines who and what to page, receives and posts daily on-call schedules for the hospital, updates Code Log Book, B-Alert Security log, activates code and alarm procedures, maintains calm demeanor, telephone courtesy at all times
- Provides general information such as times and patients location as requested
- Assist all inbound outbound calls
- Directs calls to appropriate departments and extensions
- Answering telephones promptly and professionally with established greeting
- Assisting with questions on reservations
- Prompt delivery of and set-up of requested wake-up calls
- Entering requests in Synergy system
- Informs guests of functions and facilities upon request
- Keeps own information on personnel and departments up to date
Qualifications for PBX operator
- At least one year of prior customer service/ guest service / guest contact experience required, preferably hotel front office experience and preferably in an upscale environment
- Experience taking a high volume of calls in a professional work setting is strongly preferred
- Knowledge of Hospitality computer applications (property management programs like “Opera”) is preferred
- Ability to quickly and accurately input data into computer systems and applications
- Must be willing to be flexible with work schedule
- Ability to distinguish telephone rings and audible/visual alarms
4
PBX Operator Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of PBX operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PBX operator
- Perform other duties as requested by the PABX Management and Supervisory staff
- Answers and directs incoming calls for multiple phone lines
- Handles “stat” calls
- Route callers to requested guest or hotel personnel/department and accommodate all telephone, beeper and page requests in a congenial manner
- Accept, record and deliver wake-up calls
- Provide callers with accurate information on hotel facilities and services
- Produce downtime report
- Monitor telephone system problems and maintain log of such
- Document all guest complaints or problems
- Coordinate late mini bar charges
Qualifications for PBX operator
- Hear and speak clearly over phone
- Reach shelves above head and bend to file accounts
- Ability to make clear and concise overhead pages of important announcements
- Ability to remain calm during emergency and stressful situations
- Ability to remain calm and professional with difficult customer situations
- Requires effective oral and written documentation skills
5
PBX Operator Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of PBX operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PBX operator
- Answers incoming calls and provides routinely requested information quickly and in a professional manner
- Pages emergency codes and announcements in a professional manner and according to specific guidelines
- Performs light clerical duties, housekeeping and other tasks as assigned by the Director of Patient Access, , exhibiting care with hospital property
- Able to use the computer to look up or generate information needed for switchboard responsibilities
- Orders, issues, and maintains beepers for hospital employees
- Must be able to answer multiple calls, handle emergency calls appropriately and portray a positive and pleasant image over the phone
- Process late mini bar charges
- Monitors security alarms and entrance request phones
- Announces codes and other special overhead announcements
- Track dirty beds for EVS
Qualifications for PBX operator
- Ability to at times work independently required
- Ability to work in a fast-paced high call volume call center environment
- Bilingual (Spanish/Arabic)
- Proficient with Microsoft inlcuding Word and Excel
- Must be able to be seated for extensive period of time (minimum 8 hours per day, due the characteristic of the job)
- Must be able to hear and speak clearly to communicate to guests and callers by phone co-workers