Performance Improvement Coordinator Job Description
Performance Improvement Coordinator Duties & Responsibilities
To write an effective performance improvement coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included performance improvement coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Performance Improvement Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Performance Improvement Coordinator
List any licenses or certifications required by the position: CPHQ, ACLS, TNCC, BLS, CEN, CCRN, CPR, CNOR, TNS, ENPC
Education for Performance Improvement Coordinator
Typically a job would require a certain level of education.
Employers hiring for the performance improvement coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Nursing, Education, Healthcare, Business, Computer, Graduate, Health Care, Associates, Health Administration, Leadership
Skills for Performance Improvement Coordinator
Desired skills for performance improvement coordinator include:
Desired experience for performance improvement coordinator includes:
Performance Improvement Coordinator Examples
Performance Improvement Coordinator Job Description
- Provide educational in-services for staff on the Performance Improvement outcome/issues
- Keeps current on OASIS, OBQM, OBQI regulation and changes
- Keep current on SHP and use data improve outcomes
- Submits quarterly reports to the organizations administrator/Director
- Works independently and effectively with minimal supervision and is cost effective in use of time and supplies
- Complies with Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating to the position and agrees to report any suspected violations of law or Standards of Conduct
- Complies with all applicable state and federal regulations
- Attends all mandatory meetings and programs
- Maintain the confidentiality of patient, resident, employee and organizational information
- Have a basic knowledge of Quality Assurance, the essential functions
- Minimum of four (4) years of progressively more responsible experience
- Minimum of two (2) years in a healthcare environment is preferred
- Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred
- Knowledge of clinical standards of care, preventive health standards, CMS standards, HEDIS, NCQA and governing and regulatory agency requirements
- Minimum 3 years of clinical nursing experience with demonstrated expertise in trauma care
- Ability to read and interpret documents such as OASIS, safety rules and procedure manuals
Performance Improvement Coordinator Job Description
- Assists in the identification and development of policies and procedures that improve the safety of patients and staff
- Coordinate Quality & Performance Excellence departmental meetings
- Maintains knowledge of current accreditation standards and the coordination of the hospital survey process
- Maintains accurate and complete records of quality and performance improvement policies, activities and outcomes
- Serves as a hospital content expert on performance improvement projects, grievances, accreditation and safety
- Participates in collaboration with or as the designee for the Quality Director, on AHS quality initiatives and/or collaboratives
- Liaison for the medical staff physician Medical Review and OPPE/FPPE process
- Prepares reports and statistical analysis for medical staff and hospital leadership meetings
- Risk management designee when risk manager and quality director are out of the hospital or need additional support
- Assures facilitation of the patient grievance process as required by state and federal statutes
- Responsible for all incoming and outgoing correspondence, ensuring appropriate follow-up, including drafting of response correspondence
- Oversees compliance with the Ethics, Rights, and Responsibilities standards for The Joint Commission
- Provides analysis of Physician Focus and Quality Advisor reports from the Premier database and produces recommendations for performance improvement projects to hospital leadership
- Responsible for reviewing patient medical records to determine adherence to key quality and safety initiatives
- Manages multiple calendars to coordinate meetings and events for internal and external stakeholders
- Administers and facilitates debriefing for the annual Safety Culture Survey, Joint Commission survey preparedness rounding, and completion and submission of the Leapfrog Survey
Performance Improvement Coordinator Job Description
- Coordinates annual TJC standards review with executive team and directors and acts as Joint Commission Survey Liaison
- Performs case reviews and assists in the follow-up and implementation of corrective action plans as appropriate or as assigned
- Assists in accurate and timely collection, processing, and transmission of Patient Safety Work Product (PSWP) between hospital and AHS PSO
- Assists with improving, maintaining and coordinating evidenced-based practice
- Clinical Best Practice Program (Core Measures)
- Actively supports ongoing Joint Commission preparation including unit based audits, record reviews and tracers
- Provides direct support to departmental and hospital wide Performance Improvement Program
- Facilitates Improvement Project Teams including development of project goals, measures of success and support of corrective action implementation
- CPHQ or other certification in Quality desired
- Three to four years’ experience in Performance Improvement Preferred
- Previous experience in preparing and presenting professional presentations to executive leadership teams
- Accreditation activities and survey preparation
- Provider performance improvement activities
- Experience with risk management, credentialing, grievances, Peer Review or OPPE process
- Healthcare related performance improvement or project management experience
- Proven ability in areas of leadership/ supervision, knowledge of regulatory aspects of healthcare, QA/QI principles, education and outcomes
Performance Improvement Coordinator Job Description
- Minimum of two years management/supervisory experience Preferred
- Experience with Joint Commission Compliance preferred
- Participates in Performance Improvement activities to promote achievement of the principles of the PI Plan
- Complete quality audits of customer service and prior authorization transactions to ensure timely and accurate information is provided to callers
- Evaluation of calls includes but is not limited to, review of overall call handling, courtesy, accuracy, documentation, system knowledge, correct use of policies and procedures, timely answers and other criteria identified in the quality assurance guidelines
- Provides monitoring feedback to staff and department leadership team
- Submits reports of audit results to the department leadership team and provides overall analysis of quality scores and identify trends for training purposes
- Supports department training and skill development initiatives through call coaching, mentoring, and training staff as assigned, recommends training program improvements or any additional customer service training needs and develops training reminders for staff
- Develops, maintains and administers the Level II and Overdollar examinations and provides training and feedback on examination results
- Participates in the development of department Required Training Lessons (RTL) to improve customer satisfaction based on client feedback and training issues identified through call monitoring
- Previous experience with relevant accreditation guidelines
- Experience in design of data collection systems
- Working knowledge of peer review criteria, The Joint Commission, CMS, and other regulatory and accreditation requirements
- Ability to compile, organizes, summarize, prepare in text or graphic form and proofread extensive spreadsheets and data from a variety of sources
- Bachelors degree in business, health care management, or related field required
- Minimum of two years experience in performance improvement management required
Performance Improvement Coordinator Job Description
- Attends and participates in monthly staff meetings and provides input to ensure audit results and service or training issues are communicated to staff members
- Organize and conduct monthly Call Monitoring Cohesiveness meetings to provide feedback to department leadership team
- Compile current company and department information, training issues and other articles for publication of the quarterly department newsletter
- Support the department by answering calls during periods of high volume, assisting on the internal Help Desk and assisting with other related tasks
- Demonstrates performance improvement skills
- Organize and manage the data collection for PI, utilizing national benchmarks to develop attainable goals for the trauma program
- Compiles data and report for monthly Quality Improvement Committee review of all trauma cases
- Completes concurrent review of cases to identify quality, timelines and systems of care to meet state standards
- Assigns and scores all injuries utilizing the AIS and ICD-9/10 scoring system
- Implement strategies with Six Sigma, Change Acceleration Process, and/or Workout methodology
- Associates Degree in Nursing or other healthcare related field, such as Nuclear Medicine, Sonography, Radiology, Respiratory Therapy
- Demonstrated leadership in the area of Performance Improvement (preferred)
- Bachelor’s or Master’s Degree in healthcare related field (preferred)
- Three years of acute care clinical experience (preferred)
- Experience in healthcare quality/performance/process improvement (preferred)
- Professional clinical license in healthcare related field, such as Nuclear Medicine, Sonography, Radiology, Respiratory Therapy