Provisioning Technician Job Description
Provisioning Technician Duties & Responsibilities
To write an effective provisioning technician job description, begin by listing detailed duties, responsibilities and expectations. We have included provisioning technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Provisioning Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Provisioning Technician
List any licenses or certifications required by the position: CCNP, CCDP, CCIP
Education for Provisioning Technician
Typically a job would require a certain level of education.
Employers hiring for the provisioning technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Associates, History, Technical, Engineering, Construction Management, Business, Telecommunications, Systems Engineering, Administration
Skills for Provisioning Technician
Desired skills for provisioning technician include:
Desired experience for provisioning technician includes:
Provisioning Technician Examples
Provisioning Technician Job Description
- Ensure process are adhered to and documented on the internal share drive where necessary
- Ensure post implementation, or post-live operational support are in place
- Improve operational excellence through customer ratings and feedback
- Will create, configure, modify, manage and/or delete user accounts daily that cannot be automated by the service catalog
- Comply with client’s policies and procedures regarding user naming convention, password creation, resets and maintenance
- Research, test and coordinate resolutions for secure remote access issues within the client environment
- Validate user authorization for account creation, recovery and revocation, and reporting and auditing
- Use the IT service management application to document requests for account creation, deletion, deactivation, and other general account management issues
- Collect account information from sources such as application accounts and shall pass that information through the IT service management tickets for action by the appropriate party
- Reset token password and Personal Identification Numbers (PIN) as requested/required
- Familiar with all relevant industry and government codes and requirements associated with telecommunications networks
- Strick adherence to Health and Safety requirements and policies in a physical and potentially hazardous work environment is essential
- Technical certification highly desirable
- Understands complex circuit design or configuration of command line operation for IP, CPE, broadband and Ethernet services and related devices
- Minimum of 5+ years experience with SONET based, Long-haul and Metro Transport Networks, Next-Generation DWDMwavelength Systems
- Working Knowledge of SDH networks with SNCP Rings, DCCS Cross-connect systems, and/or Ethernet, VPLS, IP, MPLS
Provisioning Technician Job Description
- Create, configure, modify, manage and/or delete user accounts daily that cannot be automated by the service catalog
- Desktop system management responsibilities involving account monitoring, security, Operating System installation, and other local area system administration related functions
- Assist in developing and implementing a process for administering electronic
- Efficiently and accurately send access service requests to local exchange carriers
- Receive and record WBG PC equipment deliveries from vendor
- Deliver and install provisioned equipment and perform basic installation and troubleshooting when required
- Ensure Service Level Agreement is maintained when providing service to clients
- Provide events and rental support by coordinating with clients, deliver and install equipment at requested location, and perform basic troubleshooting
- Ensure that the asset information for all provisioned equipment is updated daily
- Run daily equipment inventory and inform WBG Team Lead stock projections to allow time to purchase and receive in order to meet SLA requirements
- Four or more years applicable work experience
- Analyze, test and repair Layer 2/3 network problems
- Ability to test using standard protocols, Iperf and Brix platforms
- Prior experience with Transport platforms
- Become proficient in the use of internal systems including
- Perform other duties assigned by Operations Manager and /or Lead Technician as required
Provisioning Technician Job Description
- Validate installation through defined quality assurance procedures
- Ship PC equipment to country offices when required
- Ensure work environment is maintained (clean, organized, and safe)
- Assist PCP Coordinator in providing weekly statistics for WBG Team Lead on a regular basis or on demand
- Provision devices, including configuration, delivery, and installation of new deployments and life-cycle replacements
- Assist end-users with the use of new devices
- Inventory, Receive, deploy, decommission, and dispose of device supply/stock
- Manage warranty and vendor depot repair
- Document configurations and procedures
- Analyzes and develops solution for failures and outages and coordinates the repair efforts of networking
- Experience in telecommunications fibre installation is preferable
- A valid full NZ driver’s licence (Class 1 – manual)
- Experience in telecommunications fibre installation
- Two plus years of information security or network Technician experience
- Associate Degree or equivalent education and work experience
- Familiar with all relevant industry and government codes and requirements associated with the telecommunication networks
Provisioning Technician Job Description
- Maintains and supports IP infrastructure
- Maintains a commitment to safe practices and holds others equally accountable
- Processes new activations, disconnects, coordinate and perform lower complexity migrations with some oversight
- Remains current on the latest data network technology through completion of required/recommended training and reading material
- Operate in multiple systems and databases as required
- Provisioning Technician is dedicated to provision customer service orders from an end to end process with a strong focus on quality and customer care
- Qualified candidates must have a basic understanding of various voice and data products and services
- Provisioning Technician is dedicated to DIA, MPLS, VPN, and VoIP products
- The tech is responsible for providing "one call resolution" to customer reported installations
- The tech works with external/internal customers, local carriers, transport repair organizations other CenturyLink work groups
- Adherence to Health and Safety requirements and policies in a physical and potentially hazardous work environment is essential
- Experience with server and network provisioning and life cycle automation tools and processes
- More than 3 years of experience in IT Architecture and Development
- Experience integrating complex applications on Windows and Linux platforms
- The role requires a significant ability to manage personal workloads in an efficient and organized manner
- Significant interaction with Vendors, Service Providers, internal teams and customer representatives
Provisioning Technician Job Description
- Excellent customer service, a positive attitude and a strong technical aptitude are required for this position
- Activate services and perform trouble isolation as needed
- Engage other technical assistance teams to assist with trouble resolution and activation of circuits as needed
- Works with software and hardware tools to remotely identify and diagnose WAN/LAN problems
- Resolves complex network problems involving power, network hardware, routers, CSU/DSU, carrier services
- Provide first level contact with IXC Carriers in support of Network requirements
- Ensure accuracy of ASRs and order documentation submitted to vendors by working with Sales and Network teams to ensure all appropriate information is provided
- Fulfill internal requests for telecommunications services through the receipt of service requests
- Maintain inventories and circuit orders to ensure accurate support documentation is updated
- Coordinate client contacts to ensure the installed circuit is working correctly and according to established expectations
- The role requires working well as a team
- 3-5 years’ experience in Telecom Service Provider Environments
- Knowledge in Ciena, Alcatel-Lucent, Nortel, Cisco and Juniper routing and switching equipment
- Knowledge of transport networks – SDH, DWDM, Fiber, Ethernet and MPLS is a must
- Working experience as a team in large decentralized organization
- Demonstrated highly effective interpersonal and ability to work in a consultative manner