Rep, Customer Service Job Description
Rep, Customer Service Duties & Responsibilities
To write an effective rep, customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included rep, customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Rep, Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Rep, Customer Service
List any licenses or certifications required by the position: ASE, APICS, NISM, NAFTA
Education for Rep, Customer Service
Typically a job would require a certain level of education.
Employers hiring for the rep, customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Business, Associates, Technical, Computer, Communication, Accounting, Business/Administration, Medical
Skills for Rep, Customer Service
Desired skills for rep, customer service include:
Desired experience for rep, customer service includes:
Rep, Customer Service Examples
Rep, Customer Service Job Description
- Perform other CSR duties as assigned
- Cover for the reception desk when necessary
- A typical schedule for this position is Monday-Friday, with a rotating schedule for Saturdays
- Assist customers with daily equipment sales needed to build or maintain service/gas stations
- Manage existing customer accounts
- Process/Verify Purchase Orders
- Manage Warranty/DOA Part
- Processing titles
- Input and dissemination of warranty tickets and home reviews into Newstar
- Complete customer service requests timely and accurately
- Prioritizes requests and tasks
- Microsoft Word Excel and Access knowledge is preferred
- Bachelor’s degree in business or related field, in lieu of degree a minimum of 12 years directly related experience managing commercial, regional, or business jet aerospace customers
- 3 years of successful related experience in contract administration or customer support or five (5) year of successful directly related experience in contract administration, repair administrations, or customer support in an aftermarket or aerospace-related environment
- The right candidate will have the knack for connecting with people
- Minimum of 2 years’ experience in a customer service role
Rep, Customer Service Job Description
- Other duties as directed or required
- Develop and maintain positive working relationships with dealers (over 8,000 dealers nationally)
- Receive high volume incoming calls throughout the day, take orders, track shipments and implement cost efficient and economic processes for shipments
- Receive orders via telephone and fax from customers and sales personnel for manual entry into order entry system
- In put changes submitted by CAMs for Sam’s and Costco
- Input customer’s “Hardcoding” for sales personnel
- Assist the Inventory Control manager with data entry on inventory counts
- Assist accounts receivable with updating expired permits, verify customer release from states list filing and mail-outs (periodically)
- Assist with distribution of incoming mail
- Functions as primary relief for the switchboard operator
- Be the key contact for the outside sales force and keep them informed of all activity
- Help the outside sales force sell our product line and advise them of new opportunities
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position
- Able to deal patiently with problems and complaints and to remain courteous when faced with difficult situations
- Proficiency in MS Office Excel, Word, Outlook, and PowerPoint required
- Prior experience with online order entry and/or CRM systems
Rep, Customer Service Job Description
- Conduct computer system research of item history
- Resolve customer service issues on a timely basis
- Contacts buyers and vendors when necessary to resolve product discrepancies
- Researches all complaints logged by customers and sales for orders shipped from the facility
- Interacts with Sales, Purchasing, Distribution Center, Management, Vendors and Customers
- Support marketing promotion events
- Alerts staff immediately if patient is in apparent distress
- Assists with the orientation and training of new employees and department volunteers
- Greets and welcomes with a positive attitude and proper salutation to all who they come in contact with
- Maintains visibility to staff, offers support, and models service behaviors
- Knowledge of computer systems to include proficiency in MS Word, Excel, Access, and Outlook
- Have the ability to monitor and schedule shipping and production orders
- Must demonstrate excellent math skills
- Able to recognize a problem or potential problem and take appropriate action
- Demonstrated aptitude to execute and maintain necessary records
- Must be able to respond to calls on a 24-hour emergency basis
Rep, Customer Service Job Description
- Position starting at $10 Per hour
- Provide price quote to customer or sales representative
- Verify total number of instruments on work order
- Take bin to shipping for processing
- Provide inside sales when necessary
- Tasks may include but are not limited to researching potential invoice errors, addressing customer short pays, and managing credit/re-bills as needed
- Performs other Customer Service Representative duties as assigned
- Work in a fast paced, cooperative, high call volume environment with very detailed expectations
- Answer interactions (phone calls, emails and live chats) and responds to customer requests
- Assist with overflow order entry calls
- Customer Service experiences in a transaction based environment such as a call center or retail location preferred
- Ability to speak/read/write Spanish fluently is PREFERRED
- 3+ years of Customer Service Expereience
- 1-2 years' experience in retail or 1-2 years' experience in a call center (inbound call) environment
- Strong verbal and written communication skills, basic computer skills, medical or health insurance background is a plus!
- Great attitude and thought process will get you far!
Rep, Customer Service Job Description
- Answer switchboard and direct calls
- Answer customer calls and emails promptly, professionally, efficiently and accurately – drive positive customer interactions & outcomes
- Accurately input data to the business management systems
- Ensure maintenance and filing of records and administration pertaining to customer related documentation
- Record and complete paperwork, such as customer complaints as per procedure
- Produce Ad Hoc Reports where required for both internal and external use
- Complete support to the Account Executive and Project Management teams as required
- Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion
- Provide administrative support to the management team and other departments where required
- Complete all other duties and projects that may arise from time to time as requested
- Assignments require some investigation and some independent judgment
- Minimum of 6 months of high volume phone experience in a customer service/call center
- The desire to thrive in a fast-paced call center environment
- 1-3+ years of Customer Service experience in a transaction based environment such as a call center or retail is preferred
- Current or recent professional experience in a production environment strongly preferred
- Ability to talk and type quickly and accurately