Senior Manager, Operations Job Description
Senior Manager, Operations Duties & Responsibilities
To write an effective senior manager, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included senior manager, operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Senior Manager, Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Manager, Operations
List any licenses or certifications required by the position: ITIL, PMP, RCA, HA, CPIM, SAP, LEAN, II, PMI, NICET
Education for Senior Manager, Operations
Typically a job would require a certain level of education.
Employers hiring for the senior manager, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, MBA, Marketing, Education, Healthcare Administration, Pharmacy, Computer Sciences, Accountancy, Nursing
Skills for Senior Manager, Operations
Desired skills for senior manager, operations include:
Desired experience for senior manager, operations includes:
Senior Manager, Operations Examples
Senior Manager, Operations Job Description
- Manage department revenue budget
- Track and review expenditures, reimbursements and expenses for comparison against budgets
- Draft and implement or review Work Directives used by internal teams based on client policies and procedures
- Manage department staffing including recommending hires, training team members, leading and mentoring team members, scheduling team members to projects, yearly and periodic appraisals of team members, rewarding and motivating team members, disciplining team members, recommending termination as necessary
- Work closely with Group Director to meet management needs and requests including providing status updates, assisting with billing/forecasting/invoicing
- Support sales personnel
- Conduct periodic status calls with and/or submits status reports to Group Director to discuss department’s progress and any issues
- Partner with Sales staff to assist in pre-sales calls with prospective clients
- Assign new projects to Sample Accountability supervisors / teams based on workloads and project type
- Prepare initial welcome email for new clients
- Oversee compliance, investigation and resolution of outstanding deficiencies
- Liaise with Legal, Credit and the Business Risk teams to escalate any account opening concerns on submitted applications that require a more detailed review
- Identify, document, investigate and resolve service delivery issues and/or complaint
- Oversee process health to ensure that activities are carried out in accordance with established specifications, schedules, and budgets, minimize delays, review program status and plan future actions
- Assist external customer in defining and implementing integrated IT Infrastructure solutions requiring relevant products and services
- This role will have the primary responsibility of leading Technical contact centre (Desktop & server) operations and other small scale process like Social Media and Support work for Intel sales for ~ 60 FTE’s , will be single point of contact for the client and will lead all aspects of Operations like P&L, NPS, SLA and People Management
Senior Manager, Operations Job Description
- Lead or participate in PMG-wide special projects, committees, or task forces as requested
- Manages operational activities including priorities through supervisors
- Assist in all aspects of operations as designated by the Associated Vice President of Customer Operations and able to act on behalf of the AVP-Customer Operations as requested
- Serves as secondary Operational Management escalation point for any necessary internal or external issues, to be engaged when operations requires customer-facing representation
- Works with Service Delivery and other teams to handle customer escalations and ensure appropriate Operational response and attention
- Responsible for completing Incident Reviews for escalations regarding Operational performance or incident handling
- Responsible for directly managing Operations Managers and Supervisors
- Office Support needed for day-to-day functioning of administrative requirements for the branch including travel coordination, hiring support and other personnel support functions
- Manage a large team (typically the total workforce size from all sources will be over 3,000 people) across multi sites, within an extremely fast-paced/time-critical and demanding environment
- Create, lead, engage with and direct a workforce to drive enhanced performance through the business people agenda
- Spearheads strategic actions for the business
- Bachelor’s degree in Computer Science/Engineering/ECE and other IT/engineering related courses
- Supplemented by an MBA or other related degree in a reputable school
- Ability to provide direction and control to multiple teams
- Proven leadership and team motivational skills
- Ability to lead department resources to deliver exceptional customer deliveries
Senior Manager, Operations Job Description
- Enforce the terms and conditions of the lease, including court appearances/testimony as needed
- Proactively resolve customer requests and issues
- Negotiate and facilitate contracts as required
- Review and process requests for sublease, assignments, storage space leases, and entry permits
- Incident report completion and filing, as necessary
- Review and approve recurring reports
- Oversees team in working with parking service provider and 3rd Party Lease Abstracter to ensure new leases are abstracted properly and rent, CAM and parking charges are collected in accordance with the lease
- Responsible for advancing CG's understanding on a wide range of operations topics, including decisions on product structures, fund pricing and fees, HST and other tax approach, regulatory implementation
- Clearly communicate operational, procedural and policy updates to all staff in an accurate manner
- Manage and develop a motivated workforce through regular feedback
- Bachelor’s degree in a related field plus consistently demonstrated managerial experience
- Excellent communication and interpersonal skills (proactive, responsible, independent and self-managed)
- Ability to build productive business relationships with clients
- Previous experience with Warehouse Management and Labor Management system implementations preferred, Experience with a variety of supply chain software systems, such as warehouse management systems
- IIA certificate required or actively pursuing CPCU program required
- Demonstrated project management and presentation skills exceptional written and verbal communication skills required
Senior Manager, Operations Job Description
- You will drive growth and revenue
- You will create and support operational KPIs
- You will work with team members on professional development
- You will support leaders on your team as they lead their diverse team members
- Owns and delivers the operational budget for functional area, including safety, financial and labor planning
- Oversee and manage all aspects of site maintenance operations including safety, accounting, and human resources
- Provide direction for all maintenance workers at the site
- Provide budgets and financial reports as required
- Directs all policy, procedure and operational aspects of warehouse and delivery
- Ensures timely and cost efficient warehousing and delivery of product
- Familiar with how organizations work, formal channels and informal networks, key policies, procedures, and the organization’s culture
- 3+ years senior leadership experience managing multiple level of employees
- Have worked in an automated/semiautomatic environment
- Possess excellent business judgment, able to step back and look at long term vision for the department growth, whilst managing the day to day
- 5+ years in public accounting and industry preferred
- To lead an operational team to meet and exceed service level agreements through the delivery of exceptional operational performance
Senior Manager, Operations Job Description
- Directs and assists managers and supervisors engaged in the daily operation of production, Field Service and Branch Service and Operations
- Responsible for the management of supervisory staff, aligning of tasks, performance reviews, coaching, and counseling employees
- Creates an environment where ESH is paramount
- Develops and manages the budget and controls for department spending
- Maintains actual cost of goods at or below standard
- Researches and proposes equipment and employee utilization for cost effectiveness
- Monitors performance and collaborates on the implementation of facility
- Prepares and/or compiles operating reports for the Director of Manufacturing
- Follows up on opportunities for improvement with appropriate management in all operating areas
- Manages the production team in the areas of
- Key advisor for user platform implementation for feasibility and solutions
- Hands-on experience managing, coordinating server and switch hardware configuration/builds between local and remote resources
- Experience collaborating with multiple service teams Operational Divisions to guarantee all key stakeholders were involved in the decision making process regarding department-wide settings and configurations for endpoints
- Hands-on experience with security patching, security vulnerability reporting and platform software management for ~7K endpoint users using 35 different types of platforms (platform agnostic) including desktops, laptops, tablets, and hybrids
- Hands-on experience and knowledge of integration, operation and configuration of an information technology service management (ITSM) system including managing maintenance, service integration, and automated user forms
- Bachelor’s Degree preferred, and/or 7+ years’ experience in Operations or Supply Chain Logistics