Senior Operations Manager Job Description
Senior Operations Manager Duties & Responsibilities
To write an effective senior operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included senior operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Senior Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Operations Manager
List any licenses or certifications required by the position: ITIL, PMP, RCA, HA, CPIM, SAP, LEAN, II, PMI, NICET
Education for Senior Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the senior operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Engineering, MBA, Marketing, Education, Healthcare Administration, Pharmacy, Computer Sciences, Accountancy, Nursing
Skills for Senior Operations Manager
Desired skills for senior operations manager include:
Desired experience for senior operations manager includes:
Senior Operations Manager Examples
Senior Operations Manager Job Description
- Will set and clarify requirements and expectations for Operations and Shift Managers
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr
- Plan, monitor and co-ordinate workflow ensuring work is processed in a timely and efficient manner, taking remedial action where required
- Monitor staffing levels to ensure resources are deployed effectively to meet business objectives and ensure productivity is maximised
- Ensure issues/errors are escalated upwards (in a timely manner) to the Senior Operations Manager or Head of Operations, providing solutions where necessary
- Ensure quality reviews are undertaken to minimise risk
- Ensure all processes are consistent, current, documented and reviewed on a regular basis
- Attend and participate in internal and external meetings when required promoting a professional image at all times
- Coach and develop Assistant Manager's/Supervisor's performance to develop their own skills
- Maintain an awareness of strategic issues affecting the industry
- Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround with a high detail orientation
- Perform the Account and Maintenance Approval function for the Direct Investing and Financial Planning businesses the principle resource for the Private Wealth Management LOB (PIA and PIC)
- To ensure all regulatory requirements are being adhered to within the account administration cycles and in circumstances where they are not, the deficiency needs to be escalated and a solution or process enhancement must be put in place to address the deficiency
- Understand and keep current of the ongoing regulatory and internal control changes of the group including the Firm’s AML, Privacy and QI requirements
- Candidate requires extensive knowledge of firm and industry processes along with a sound knowledge of business unit functions and procedural documentation protocols
- Successful adherence to our agreed upon SLAs
Senior Operations Manager Job Description
- The Operations Manager’s role includes providing the Customer with a pleasant experience
- Supervise and administer all "deal-driven" tenant and landlord construction, CapEx projects for any given fiscal year
- Effectively manage Vendors through a thorough understanding of all applicable service or maintenance contracts, maintain open communication with vendors through regular meetings
- Understand and follow GGP policies for bidding, identify qualified bidders, manage all construction activity to meet plans and specs
- Create the annual expense budget within defined guidelines, implement and forecast operating expenses to that budget
- Understand any existing or (implement) new technology
- Instill a culture of customer obsession, aiming for excellent customer service
- Maintain high standards of operations Health & Safety
- Inspire and reward an atmosphere of best practice sharing among employees
- Via our People Agenda, you’ll create, build up, lead and inspire your workforce to deliver improved performance levels
- A solid understanding of the applications environment, including CRM, business intelligence, middleware
- A minimum of a Bachelor’s degree in Science, Engineering or Business Administration is required
- Responsible for assisting with/creating operating budgets and capital budgets with other department managers
- Responsible for talent management process for Operations employees
- Accountable for ensuring union contract terms & conditions are met for area of responsibility
- Computer proficiency with Excel, Word, Outlook and Computerized Maintenance Management System (CMMS) required, 360 experience is a plus
Senior Operations Manager Job Description
- Responsible for spearheading continuous improvement throughout the program
- Invoicing and Commission reporting and analytics support
- Review all client communications
- Create program roll-out and launch communications
- National field travel, approximately 10% travel (often with short notice) with some overnight travel and/or airline travel required
- Ability to manage multiple and diverse services
- Determines optimum staffing model for the department
- Management of repository operations
- Serve as primary liaison to Moen’s Operations organization and partner with them to continuously optimize end-to-end ecommerce supply chain
- Identify opportunities to improve Moen’s approach to servicing key ecommerce customer accounts
- Satisfactory performance rating in current management position
- Demonstrated ability to solve complex of problem
- Demonstrated leadership skills to effectively develop and lead a high performing team in meeting function/department/company short-term goals and objectives
- Takes on all issues, challenges and people
- At least 5 years of experience as project manager for an international software or hardware company
- Excellent understanding in operations or project management practices, techniques, tools and methodologies
Senior Operations Manager Job Description
- Work closely with Warehouse Management Systems team (WMS) in order to understand, maintain knowledge of and manage the operation and training of the WMS
- Develop, implement and facilitate processes that focus on achieving measurable improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery
- Plan resources (both equipment and staff) to meet growth requirements and seasonality constraints based on corporate strategic plan
- Establish annual departmental operating budgets and track/control spending within budget
- Maintain environmental, safety and other regulatory compliance
- Provide excellent service to all internal and external customers
- Any other duties as assigned by management from time to time
- Reporting to the Monitoring Operations Director and working alongside other Senior Operations Managers in a collaborative manner, which drives innovation and improvement
- To have a well defined engagement and communication model in place to ensure all teams understand the performance of the business, and take responsibility for their own performance in supporting the success of the operation
- Carrying out effective personal development reviews to ensure a clear understanding of objectives and a process of reviewing progress so that colleagues at all levels are recognised for excellent performance
- Degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate
- Experience in an integrated delivery system new practice and facilities development
- Responsible for participating in weekly Operational Management review of ongoing escalations, process improvements and other staffing discussions
- Hands-on work or education experience working routing protocols MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching
- Bachelor's degree (B.A./B.S.) from four-year college or university highly preferred
- 7-10 years related experience at management level, in logistics
Senior Operations Manager Job Description
- Assist with the coordination of internal and external audit’s as they are scheduled
- Oversee the creation, implementation and coordination of improved operational systems, processes and policies, in support of organization’s mission in all departments under your Supervision
- Serve as a member of the Senior Management Team, and provide support to the Country Office in ensuring information flows, advice and support on operations issues related to the Office
- Ensure all staff are adequately supplied with equipment, technology, supplies, to perform their jobs and maximize billability
- Mentor program setup and monitoring, training, goals/year end reviews, morale
- Manage staffing workloads
- Determine staffing needs, interview prospects, onboard new employees, conduct exit interviews
- Marketing – assist with client outreach, proposal prep, interview prep
- Assist with Transportation strategic planning (serves as a senior member of GA Transportation)
- Project Management – may also serve as a project manager or client manager in a part time role (meaning a small amount of time (20-40%)
- Relationship management experience, including familiarity with business agreements, negotiation and issue management
- Experience in high-volume, seasonal distribution environment with perishable product lines preferred
- Bachelor's Degree preferred and/or equivalent related experience
- Bi-lingual in Spanish/English highly preferred
- Ability to read, interpret and develop general operating plans
- Ability to work with variety of departments including IT, Finance, Supply Chain, Quality Assurance, Human Resources, Merchandising and Marketing in order to carry out the needs of the business