Service Program Manager Job Description
Service program manager
provides leadership on various IT disciplines such as AWS architectures, cloud operations optimization, AWS migrations, security, and the integration of AWS services to support customer global requirements.
Service Program Manager Duties & Responsibilities
To write an effective service program manager job description, begin by listing detailed duties, responsibilities and expectations. We have included service program manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Partner with the Sales/Account teams
Defines work requirements and creates plans and documentation in an Agile/Lean manner with a continuous improvement mindset
Works directly with product management and engineers to produce high quality products with a short cycle time
Program leadership and communication
Understand Service Central needs analysis
Provide operational & project management support to Cross Sell/Upsell initiative in maximizing revenue through consistent and relevant objectives
Work with the cross functional teams to define and implement targeted cross sell/upsell solutions
Participate in on-call rotations as needed
Work with multiple teams to ensure that contract language in such agreements doesn't overstate the technical and security controls of the company
Works with appropriate teams to ensure that contractually required audits/assessments, SSAE 16 or PCI (Service Provider) are performed
Service Program Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Program Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, ASE, HACCP, ACP, CSM, MSF, HAZMAT, DG
Education for Service Program Manager
Typically a job would require a certain level of education.
Employers hiring for the service program manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Education, Business/Administration, Computer Science, Management, MBA, Technical, Health, Public Health
Skills for Service Program Manager
Desired skills for service program manager include:
EPricebook
Healthcare service lines
Profit & Loss centers
Balance sheets
QuoteSuite
Cloud computing and AWS services
Global civil aviation regulations and requirements
Siebel Analyst Tool
Familiarity with Medicaid and CMS policies and regulations
GEHC
Desired experience for service program manager includes:
National, CEMEA, EMEA, and occasional global travel will be required
3+ years of industry-related program management experience required
Ability to develop, roll out and report upon complex programs and/or initiatives
Experience in writing logical, detailed and complete product requirements
Self-starter who is able to work independently with limited direction
Excellent teamwork and relationship management skills
Service Program Manager Examples
1
Service Program Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service program manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service program manager
- Identify opportunities to improve systems and processes and present clear business cases to gain support from stakeholders
- Drive tactical execution of key initiatives aligning to a team roadmap to achieve the CS vision and make significant contribution to global and country level goals
- Provide leadership on ACES project selection, prioritization, scope, definition, and performance to ensure alignment with country business strategy
- Collaborate and communicate with other global ACES colleagues on best practices, internal and external benchmarking, talent development, programs of study and knowledge sharing
- Mentor and develop site ACES managers and their teams
- Serve as a ‘Sensei’ for Customer Service developing common understanding of the relevant concepts and provide coaching and support to drive a clear approach and deliver results
- Establish a partnership with business leaders to develop and lead the continuous improvement strategy across multiple global sites
- Scale existing programs to expand coverage of services to additional domestic and international location
- Develop and implement appropriate marketing programs and activities targeted at customers, vertical segments, key accounts, and Service Activity themes
- Identifying, documenting, and driving adoption of best practices across CS ID teams
Qualifications for service program manager
- Good understanding of services and suppliers and related contracts
- Master’s degree or higher, engineering preferred - or equivalent experience and evidence of exceptional ability
- Master’s degree or higher, engineering preferred or the equivalent in experience and evidence of exceptional ability
- BA/BS degree or or the equivalent in experience and evidence of exceptional ability
- Understanding of basic BOM components (preferably for hardware products and eNovia)
- Deep technical understanding and working knowledge of the latest home audio, wireless, home networking, and Bluetooth technology required
2
Service Program Manager Job Description
Job Description Example
Our growing company is looking for a service program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service program manager
- Establish measurable outcomes and goals with stakeholder input (e.g., key performance indicators, baselines, measurement system)
- Combines full understanding of concepts, theories and principles with business insights and manages moderately complex programs
- Builds and delivers against plans across a single capability, and communicates clearly through Director Level
- Creates, evolves & communicates capability requirements and specifications that align to the strategy
- Applies technical, functional and customer expertise to deliver requirements and specifications that are accurate, clear, technically sound and implementable
- Knows who customers are and communicates technical requirements to dependent teams
- Produces and demonstrates capabilities for trainings and for stakeholders and business partners
- Demonstrates a strategic understanding of the timing and rational for design choices for a capability
- Uses customer lens to create data measurements to quantify measures for success and recognizes gaps in technical and operational KPI’s
- Demonstrates a broad understanding of how the business operates and uses financial and business knowledge to inform a business case
Qualifications for service program manager
- Experience working Programs with the Intelligence Community (IC) Organization/Agencies
- Technical Bachelor’s degree (Engineering, Math or Sciences)
- Knowledge of The Joint Commission, and other local, state, federal regulations
- Experience setting, monitoring and improving KPIs and other metrics
- Knowledge of Lean, Six Sigma and Kaizen techniques an advantage
- Adept and experienced in the use of common statistical software solutions
3
Service Program Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a service program manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for service program manager
- Possesses broad understanding of end to end capability and applies engineering lifecycle knowledge to feature design, task estimation, design review, story creation, triage, schedule and performance standards
- Reads basic code constructs, understands and identifies estimates of effort to complete engineering work streams
- Represents general engineering perspective in meetings with partner engineering and business stakeholders
- Presents technical demos to broader audience
- Understanding the client program objectives and alignment of operational support activities to meet those objectives
- Facilitates communication with the client and TycoIS internal stakeholders
- Takes ownership for maintaining high levels of customer satisfaction
- Monitoring and providing oversight of projects
- Create Executive-Level Dashboards to report overall Program Health
- Working with the National Account Manager, facilitates regular performance reviews with all key stakeholders
Qualifications for service program manager
- Experience successfully deploying transactional lean, manufacturing lean, variation reduction, Kaizen, and six sigma methodologies
- Strong English communication ability (reading, writing, speaking) Comfortable presenting and facilitating in English
- Advanced Intermediate to Native level Japanese
- Lean/Six Sigma Blackbelt or Master Blackbelt certification (preferably earned from a corporate sponsored internal program from a reputable company)
- Direct experience working in a customer or enterprise support services organization
- 8+ years of leadership experience in process improvement
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Service Program Manager Job Description
Job Description Example
Our innovative and growing company is looking for a service program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service program manager
- Escalates to Google Senior Program Manager as needed to ensure jobs are completed on time and in budget
- Regularly evaluates processes and institutes improvements to further drive customer satisfaction
- MAC queue ownership and management
- Interface with sales on a daily basis to ensure jobs are quoted in a timely manner
- Initiation, status management and closure of the program’s projects
- Regularly reports on queue status to senior program manager
- Monitor and control project performance, implementing changes as needed to provide continuous improvement
- Lead key business projects to meet overall project objectives and goals
- Monitor status of all work orders in the Proactive Main Replacement program
- Track the movement of work orders in and out of the program
Qualifications for service program manager
- Knowledge of key business financial metrics
- Experience building balanced score cards or process dashboards
- Knowledge of business intelligence and analytics, including modern business process management (BPM) capabilities
- Demonstrated experience and success at leading cross functional programs and proven ability to influence and lead without direct management authority
- Team leader/people management experience
- Ability to communicate effectively across a multitude of platforms with remote team members, stakeholders at multiple levels within the organization
5
Service Program Manager Job Description
Job Description Example
Our growing company is looking to fill the role of service program manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service program manager
- Track all costs variations within the plan (projects planned versus walk in)
- Track estimates vs
- Track all actively corroding main for completion within 2 year window
- Track all Large Diameter Lining / CISBOT projects and monitor program costs / activity
- Work with Resource Planning to monitor the process of the work plan and how it relates to regulatory obligations
- Develop regional unit cost information to support accurate estimating of all projects
- Identify and assist in overcoming municipal issues (permitting, etc)
- Develop 5 year replacement plans based upon engineers’ analysis and priority scores
- Develop material forecasting process and work with IMWM to ensure adequate material supply
- Develop plan for projects targeted at maximizing elimination of Class 3 leaks to support reduction of Class 3 backlog
Qualifications for service program manager
- The successful candidate will have a customer focus, a diverse work experience, and a business curiosity/strategic viewpoint
- The candidate should be fluent in standard software, including Excel, Word, and SQL
- Ability to work independently in a team environment, while producing and delivering high quality results
- 8-10 years physical security experience, including regular interface with general contractors, property managers and client stakeholders
- Excellent leadership skills, min
- Self starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program