Specialist, Sales Support Job Description
Specialist, Sales Support Duties & Responsibilities
To write an effective specialist, sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, sales support job description templates that you can modify and use.
Sample responsibilities for this position include:
Specialist, Sales Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Specialist, Sales Support
List any licenses or certifications required by the position: MBA, PMP, BA, CFA, ITIL, RHYTHMIA, BSC, IUO, FUO, GE
Education for Specialist, Sales Support
Typically a job would require a certain level of education.
Employers hiring for the specialist, sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Marketing, Education, Associates, Engineering, Business/Administration, Business/Management, Technical, Finance, Management
Skills for Specialist, Sales Support
Desired skills for specialist, sales support include:
Desired experience for specialist, sales support includes:
Specialist, Sales Support Examples
Specialist, Sales Support Job Description
- Assist in developing and executing the agreed upon strategic sales and marketing plan based upon customer needs and sales objectives
- Directly engage in selling value-added services by interfacing with customers and sales reps over the phone, and through email communication, promoting and securing service contract sales, which consists of extended warranties, service contracts, bundling opportunities and comprehensive program packages
- Develop and implement promotional programs and plans to achieve sales objectives
- Assist in the development and execution of marketing plans, utilizing developed sales tools and strategy necessary to achieve sales objectives
- Collaborate and align with other departments and external resources as needed to develop, execute and achieve marketing and sales objectives
- Manage and utilize tools provided to measure effectiveness and sales results of promotional programs and plans
- Recommend and implement processes to better meet customer needs and improve business efficiencies as they are encountered
- Provide support to all assigned customers by responding in a timely manner to requests regarding technology, codes, samples, and other questions that are not resolved by the technology support or customer service representatives
- Address support issues for customers by partnering with other sales team members, technical support, or other internal departments as needed, escalating issues to the appropriate party when needed
- Deliver a superior customer experience in order to contribute to account retention and growth
- Excellent follow up and strong communication skills are necessary
- Strong organizational skills and a strong propensity to multi-task are highly desired
- Must have ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels
- Must be motivated, results oriented, persistent, and proactive
- Ability to develop and foster relationships is preferred
- Must be able to handle stressful situations in a fast paced environment
Specialist, Sales Support Job Description
- Assist with accounts receivables issues – prepare offline invoices as needed
- Local content reporting (NAFTA/AALA/COO) report to OE’s as requested
- Creation of manual invoicing as required
- Purchase order requests for all Asian accounts using the SRM system
- Creation of manual export orders as required
- Receive and process prototype orders
- Coordinate with plants to fulfill prototype orders
- Accompany managers and directors on customer visits
- Develop and create internal financial, engineering and change documents as required
- Attend customer specific trade shows and conferences as required
- Fundamental understanding of Home Warranty policies, systems and appliances
- Understanding of sales / real estate transactions
- Advanced procedure and process knowledge
- Possess strong Microsoft Excel & PowerPoint skills
- The ability to understand the customer (and their behavior) in order to analyze data accurately
- Knowledge and experience using MRP/Syteline inventory systems
Specialist, Sales Support Job Description
- Review Transaction Verify report after booking for accuracy
- Conduct audit at the beginning of each leasing season and quarterly to verify accuracy in rates posted to website, ILS, Off-Campus website, On-Site, EM, brochures, rate sheets
- Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level
- Target setting for regions for products developed by TI
- Manage the vast amount of data and manipulate them for various uses
- Weekly stock overview and communication of critical inventory incl
- Maintain a high level of customer service by assisting sales force via telephone, email, fax, or in person
- Submit and update contract pricing, obtain approvals as needed
- Work with and coordinate Strategic Accounts
- Assist sales in managing equipment/field assets
- Ability to interact professionally and maintain relationships with many different types of professionals, such as Researchers, Vendors, Sales Representatives, Legal and Compliance representatives is essential
- Ability to perform required duties without close supervision is desired
- Working knowledge of Microsoft PowerPoint and Word is necessary
- Must be willing to travel on occasion for business meetings and training (less than 5% of the time)
- 1 or 2+ years of prior sales support or customer services experience
- Applicable college background and/or appropriate industry training
Specialist, Sales Support Job Description
- Support with Client Meetings and Due Diligence Visits as required
- Handle post order issues associated with parts discrepancies, return orders
- Manage networking channels (Program Management, Engineering, Marketing, Supply Management, Warehouse, Factories, Sales, Export Control Compliance, Contracts, Freight Forwarders, ) to meet customer requirements
- Manage financial risks and impacts associated with semi-complex quote and order activities by customer and/or country when determining international logistics requirements (delivery incoterms, import/export compliance, duty minimizing programs, banking documents)
- Pull reports as needed, including pre-logs, post-logs, invoices, late-runs, audience delivery/post-buy analysis reports
- Support of sales (quote to cash) processes (quotation, order, billing, invoicing, resolving watchdog, project and Solutions business, pricing, bonus agreements)
- Creating and maintain records on the operations of the Sales team using Salesforce.com
- Supporting customers in business and sales capacities as required for expansion through direct sales the worldwide Reseller network
- Manages the life cycle process in customer submission of new activity by confirming and processing orders and completing entry into all required systems
- Investigates processed order discrepancies with vendors and other customer satisfaction issues to assist customers with resolution
- Minimum of 2 year of experience is required (analytical, financial or sales support experience preferred)
- Must be proficient with Excel, Outlook and able to maneuver a variety of company systems
- Must be able to interact with all levels within the organization
- Must be highly observant and have attention to detail
- 3-5 years of experience in sales support role, supporting either a team or individual in an administrative or customer service capacity
- The ability to articulate ideas to both technical and non-technical audiences
Specialist, Sales Support Job Description
- Work with Product Managers, Engineering and Contracts Department to coordinate, answer and send quotations in response to customers' requests for quotations, proposals and information
- Run sales related reports and export to Excel before manipulating data and formatting spreadsheets
- Maintenance of account profiles and internal sales documents
- Being the primary and daily contact with customer accounts, internal and external
- Fulfilling customer account requests and answering customer account questions
- Order entry of successfully quotes
- Customer order status updates
- Prepare technical or commercial offers based on customer requirements
- Define cost for proposed solution and communicate to sales organization
- Analyze customer needs and competitor offers through market information
- Self-motivated to learn and to succeed in a results-driven environment
- Detail oriented, commit to deliver the results
- Willing to travel to other Company locations, customers, trade shows, as needed
- Takes criticism as constructive feedback
- Domestic travel as necessary
- Basic Warehouse management systems knowledge