Systems Support Job Description
Systems support
provides microsoft 365 expertise by maintaining a thorough understanding of existing and emerging Microsoft 365 and related core technologies and drive its strategic office collaboration, modernization, and productivity roadmap initiatives.
Systems Support Duties & Responsibilities
To write an effective systems support job description, begin by listing detailed duties, responsibilities and expectations. We have included systems support job description templates that you can modify and use.
Sample responsibilities for this position include:
Help troubleshoot application issues, OS issues, networking problems, login issues
Help troubleshoot application issues, OS issues, networking problems and login issues
Provide general help to other members of the Systems team
Provide late cover on a rotational shift pattern
Perform software installs
Develops and conducts system test plans
Evaluates the performance of existing systems, identifies andevaluates the suitability of adjustments that will improve performance
Provides technical support to operations staff and developers duringthe resolution of production problems
Evaluates and tests vendor-supplied packages
Supports the customer in a technical help desk environment with afocus on first call problem resolution while maintaining true five-star
Systems Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Systems Support
List any licenses or certifications required by the position: ITIL, MCSA, HDI, MCITP, MCSE, CCNA, CCENT, MCDST, SQL, VB
Education for Systems Support
Typically a job would require a certain level of education.
Employers hiring for the systems support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Computer, Associates, Business, Information Systems, Management
Skills for Systems Support
Desired skills for systems support include:
Pharma industry
Installation and maintenance
Practices and procedures associated with IT systems design
SQL
Networks
Networking
Microsoft Office
Complex concepts
Microsoft productivity application suites and experience supporting browser-based technologies
Panel types and special programming projects
Desired experience for systems support includes:
5+ year’s senior support or lead experience within systems development life-cycles and ITIL incident management processes
Proven knowledge and understanding of system design and software development experience a plus
Prior experience managing medium to large projects
Strong and current knowledge of internet, call center and desktop technologies
Knowledge of registered account types
A minimum of 1 year of customer support, call center, contact center, required
Systems Support Examples
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Systems Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a systems support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems support
- Troubleshoot errors related to log ingestion and reporting
- Investigate and resolve discrepancies between internal and external databases
- Assist IT and Engineering with central processing system support
- Assist Operations with media upload to external servers
- Daily break/fix items (password resets, display issues, malware troubleshooting)
- IT support for users in Westlake, Westwood, and remote offices
- Manage office from an end user IT standpoint
- Consult and make decisions on best IT practices
- Regular monthly travel to Westwood office via company or personal vehicle
- Work with cross functional teams when requested
Qualifications for systems support
- A keen interest in computer systems technology generally
- Self-motivated, proactive and able to work with
- Ability to prioritise workload and respond quickly to important issues
- Previous experience within the financial sector, or similar industry
- Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products
- Basic Mortgage knowledge preferred but not required
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Systems Support Job Description
Job Description Example
Our growing company is looking to fill the role of systems support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for systems support
- Virus and malware remediation
- Respond to incoming IT requests via walk-ups, phone or email
- Track requests through successful resolution or escalate as necessary
- Actively communicate progress with end users
- Personnel on-boarding and off-boarding tasks, including computer preparation and account provisioning
- Coordinate equipment repairs with vendors including, but not limited to, Dell and Lenovo products
- Train staff on IT technology
- Document process and procedures for IT and end users
- Set up multimedia equipment for meetings and conferences
- Process-driven activities with daily and month-end operations that require interaction with multiple organizations based on ITIL processes, procedures and tools (primarily incident management) covering a flow of files on Unix environments (checking, confirming, processing, analyzing, forwarding, re-routing, re-processing, communicating around files)
Qualifications for systems support
- Journalistic background is a plus but not a must
- 2 to 4 year degree
- At least 3 years of experience in an IT technical support/desktop support position supporting Windows and Mac systems Web Applications
- Technical design and documentation of assigned project installations
- Build and configure virtual and physical servers to the approved specifications
- Integrate support to align with the global team
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Systems Support Job Description
Job Description Example
Our company is looking for a systems support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support
- IT Systems Support
- Identify, implement, and maintain processes and tools that streamline Service Management functions
- Develop and document standards, policies, procedures, services plans and key performance metrics that support the continual improvement of IT Services
- Provide employees with first response support and resolution for store systems, hardware, and applications
- Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Marketing Operations Support Center
- Handle various processes and functions of all Fleet/Commercial credit card accounts
- Answer, resolve/redirect and document all external and internal customer communications
- Troubleshoot, document, escalate, and resolve first call / first level customer service, and store systems and equipment issues
- Maintain database using the call center problem management software
- Act as immediate source of feedback to supervisor and/or manager on problem resolution and trends
Qualifications for systems support
- Provision Solaris physical and virtual (non-global zones, LDOMs and virtual machines) through automated mechanisms
- Understand server workload management to know when systems have capacity for additional workload
- Ability to work in a heavily regulated work environment and follow appropriate SOX and FDA rules and regulations
- Ability to execute build and test documents
- Five+ years experience working with Solaris 10 and Solaris 11
- Storage Foundation, Storage Foundation HA, Storage Foundation for Oracle RAC (aka Veritas Cluster server, Veritas Volume Manager, Veritas Filesystem)
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Systems Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of systems support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems support
- Provide first call resolution on incoming store systems and equipment issues whenever possible
- The Systems Secialist will be trained on ABACUS
- Records/Coordinates tickets with 3rd Level Supports
- Provide video and digital photography software and hardware technical support for students, faculty and staff
- Coordinate with Systems Administrator to analyze and evaluate lab usage and provide video equipment purchase and policy recommendations
- Create video content for department and department’s social media
- Create best practices videos and how-to documentation for students
- Provide supplemental video training for students and staff
- Provide video curriculum input and consultation
- Assist with installation, support, and maintenance of all software, hardware, and peripherals of printers, scanners and video equipment
Qualifications for systems support
- Knowledge and interest in computer hardware
- Oracle RAC configuration
- Oracle Ops Center/ECI
- Understanding of clustering concepts
- Ability to work with application teams to migrate older Solaris platforms to newer hardware and operating system technologies with little assistance from application team
- Solaris 10 and/or Solaris 11 Certification
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Systems Support Job Description
Job Description Example
Our growing company is hiring for a systems support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems support
- Responsible for recording all issues received via phone calls, emails and voicemail into the ticketing system
- Establish and continually increase working knowledge of United Fire Groups systems, screens, navigation, procedures and processing requirements
- Understand the entire online and offline user experience from A to Z
- Handle disputes and escalations with a sense of urgency and importance
- Walk users through systems, detailing their benefits and perks
- Record and communicate bugs and feedback to the developers and the leadership team
- Be proactive about user needs to address new challenges and opportunities
- Optifacts LMS & other lab applications deployed
- Systems reporting capabilities
- Report and communicate effectively across the IT staff, including the Director of IT
Qualifications for systems support
- Requires ability to work in a dynamic environment and multi-task
- MS Windows 7 and Windows Server 2008/12 knowledge, Active Directory
- Must hold a full UK drivers licence
- A keen interest in computer systems technology
- BASH/shell scripting – capable to create basic to intermediate level scripting solutions
- Practical knowledge of Solaris Administration and troubleshooting (Solaris 9.x and beyond preferred) 2-3 yrs