Desktop Systems Specialist Job Description
Desktop Systems Specialist Duties & Responsibilities
To write an effective desktop systems specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop systems specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Desktop Systems Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Systems Specialist
List any licenses or certifications required by the position: ITIL, MCSE, COMPTIA, MCSA, MCP, MTA, MCDST, SCCM, HDI, CORE
Education for Desktop Systems Specialist
Typically a job would require a certain level of education.
Employers hiring for the desktop systems specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Information Technology, Technical, Business, Engineering, Education, Information Systems, Associates, Computer, Computer Information Systems
Skills for Desktop Systems Specialist
Desired skills for desktop systems specialist include:
Desired experience for desktop systems specialist includes:
Desktop Systems Specialist Examples
Desktop Systems Specialist Job Description
- Functions as a Tier-2 escalation point for IT Support Specialists as it relates to incoming incidents, problems or requests
- Shows aptitude, initiative and follow through, and has strong project management skills
- Adheres to Change Control Processes and Procedures
- Accurately documents and communicates instances of system failures, repairs, installations, or changes
- Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards
- Answers the Service Desk support phone line, provides “First Call Resolution” and distributes tickets as they arrive
- Receives and responds to incoming calls, walk-up user questions, and IT support tickets
- Resolves issues independently or with assistance from more senior staff and escalates as necessary
- Uses provided software deployment tools or installs software remotely
- Performs workstation imaging utilizing existing systems
- McAfee Virus Scan 8.7i / Symantec Antivirus installation and support
- Blackberry/ iPhone/ iPad support and configuration
- Windows wireless support
- Batch file creation and VB scripting
- Multiple vendor desktop and laptop support
- System Center Configuration Manager (SCCM) reports/ software automation
Desktop Systems Specialist Job Description
- Perform basic repair and maintenance of printers and plotters
- Documents and completes day-to-day IT repeatable processes
- Supports collaboration tools (Zoom and Skype for Business)
- Provides application support (MS Outlook, MS Office, Oracle, Agile, Salesforce)
- Monitors installations for encryption, antivirus and backup software
- Assists with creating/deleting network logons, removing/adding users, and resetting passwords
- Works with vendors and suppliers to source hardware, equipment and resources
- Functions as a Tier-2 escalation point for Helpdesk Technicians as it relates to incoming incidents, problems or requests
- Microsoft Active Directory account management
- Initial setup of IT services as part of the new hire process (incl
- Nuance eScan support
- Cisco/ Avaya IP phone configuration
- Hands on support for server/ network/ telecom equipment
- Relocates and sets up desktop computer devices and phones
- Experience supporting mobile devices is preferred (i.e., tablets, smart phones, soft phones)
- Basic knowledge of procedures, utilities and program scripts is preferred
Desktop Systems Specialist Job Description
- Installs, configures, deploys and troubleshoots desktop systems, workstations, laptops, mobile devices, printers and copiers to improve the company’s end-user environment
- Maintains user accounts, data integrity and file system security for the desktop environment following company processes
- Ensures encryption, patching, virus protection and backup of end-points
- Troubleshoots problem areas as they relate to the desktop and network connectivity
- Provides end-user support in person, via chat, and telephone
- Shows aptitude, initiative and follow through
- Accurately documents and communicates system failures, repairs, installations, or changes
- Provide Level 1 operational and technical support
- Maintainuser accounts, data integrity and file system security for the desktop environment following company processes
- Functions as an escalation point for incoming incidents, problems or requests
- Self Driven and able to work through issues
- Abel to work both independently and in a team environment
- Typically requires an Associate's degree (A
- Ability and willingness to travel if needed
- CompTIA A+, Network+, Microsoft MCP, MTA, MCSA, or MCSE certifications preferred
- Captures and documents end-users requirements
Desktop Systems Specialist Job Description
- A positive, energetic, cheery, "people" personality is required
- Install, upgrade, support and troubleshoot XP, Windows 7, Microsoft Office and any other authorised desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
- Perform 1st line Service Desk function that involves receiving and processing requests from customers via telephone, email, web/online submissions
- Provide communications on all escalated issues to business leaders, management and other support teams
- Manage request processing within internal and external committed SLAs
- Handle and support advanced technical support issues for end users
- Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues
- Communicate highly technical information to both non-technical and technical staff
- Recommend hardware and software solutions
- Demonstrates a depth of knowledge in a specific technology focus or area of responsibility
- Degree or Professional Certification in Computer Sciences related field or Information Systems
- Coursework in communications not required, but a plus
- Associates or other 2 year technical degree in related discipline, Bachelor’s degree, or experience
- MCP/A+ Preferred
- Year End Support
Desktop Systems Specialist Job Description
- Respond to user’s request within agreed time (call, email, tickets)
- Troubleshoot incident ticket and route to level 2 as needed
- Process VPN activation
- Create Windows account
- Provides technical support by telephone, remote technology, and on-site to computer users statewide
- Analyzes system performance, error codes, diagnostic messages, and resolves problems or conflicts
- Performance analysis is conducted on a regular basis on PC's to determine system performance levels
- Conducts both formal and informal training for users and local system representatives
- Configures client software, ODBC drivers, Outlook and Exchange e-mail access, protocols, adapters, and TN3270 host emulation
- Creates, maintains and administers user logins to all ODF systems
- Apple Certifications a plus
- Minimum 3+ years’ experience in an I.T
- Degree in computer science or equivalent desirable
- Must be highly motivated and have a positive attitude
- Must be able work well with others as part of a Team
- Job duties include, but not limited to, detailed work, confidentiality, reading documents, problem-solving, Customer contact, multiple concurrent task, and frequent interruptions