Systems Technician Job Description
Systems technician
provides computer, telephony and network support services to assigned business units related to office systems, call center technology, interconnected systems and other areas as required.
Systems Technician Duties & Responsibilities
To write an effective systems technician job description, begin by listing detailed duties, responsibilities and expectations. We have included systems technician job description templates that you can modify and use.
Sample responsibilities for this position include:
PC & Mac configurations/troubleshooting/repairs
Handle calls from retail locations for any IT related issues and provide Level-1 help desk support
Troubleshoot, diagnose and repair hardware, software, network and peripherals issues
VoIP/PBX telephony system configuration/troubleshooting
Coordinate new retail location IT installs
Assist in the configuration of POS equipment for new stores
Generate, track and close trouble support tickets for all IT related issues in a timely manner
Participate in IT project planning, resolving IT related issues and building new procedures to keep up with company growth
Smartphone (iOS/ Android) Exchange Mail configurations/troubleshooting
AV equipment setup/troubleshooting
Systems Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Systems Technician
List any licenses or certifications required by the position: MRPT, NICET, II, CCNA, EL-06, FA, ITIL, JNCIA, CCNT, US
Education for Systems Technician
Typically a job would require a certain level of education.
Employers hiring for the systems technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Technical, Education, Electronic Technology, Military, Electronics, Computer Science, Engineering, Information Technology, Technology
Skills for Systems Technician
Desired skills for systems technician include:
HVAC systems
Computers and Microsoft products - highly tech savvy
Relevant technology as assigned
Relevant technologies as assigned
Crisplant and Buschman BOSS would be
Principles
Electrical and Electronic Engineering formats
Electromagnetic Compatibility principles and how they apply to the installation and operation of mission and support systems
Solid state control and computer controlled environmental and energy management systems
Methods
Desired experience for systems technician includes:
Inventory management - restocking, imaging, asset tagging
Must be able to deal with high stress situations and heavy work load
Review system drawings for functional accuracy before beginning work task
Must fabricate scale layouts and/or assemble hardware per systems mechanical drawings
Must wire cabinets per systems electrical drawings
Must be capable of maintaining good soldering skills
Systems Technician Examples
1
Systems Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a systems technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for systems technician
- Responsible for neat and accurate work to meet standards of Detector’s Quality Assurance Manual and systems manufacturing processes and procedures
- Must prepare systems to safely ship to the customer
- Responsible for miscellaneous software, hardware, and firmware upgrades to new and existing electronic test and manufacturing equipment
- ACE Pilot
- Will follow the directions and plans that the ACE Coordinator has assigned for the company wide ACE program
- Will be the primary contact for questions within the department workgroup
- Will co-lead or lead all workgroup meetings along with attending ITO University training
- Hardware and software maintenance of desktop and laptop PCs
- Help with the transformation of A/V event support and Video Conferencing across main US HQ locations (2F, 1H, MB, Pleasanton, NY) and provide global support in future
- Drive innovative A/V technology improvements on an ongoing basis
Qualifications for systems technician
- Experience in troubleshooting common enterprise software such as Anti-Virus, Cisco VPN and Adobe Software suites
- Ability to handle multiple tasks and projects is a must
- Commitment to delivering excellence in customer service
- Be available for On-call rotation for after hours and weekend support
- Microsoft Certificates or CompTIA Certificates preferred
- Must be able to carry and lift computer equipment up to 50 lbs
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Systems Technician Job Description
Job Description Example
Our growing company is hiring for a systems technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems technician
- Support A/V events, conference rooms and desktop users
- Implement and maintain proactive services including room hardening, daily room checks, upgrades, and maintenance to ensure maximum availability
- Identify opportunities for improvements and act as escalation point for both the business and AV Techs
- Assist with reporting key AV metrics to management and key business partners
- Above all, provide outstanding customer service every day
- Implementation of various field activities including bail down testing, well installation and decommissioning, waste management
- Plan and execute projects including, but not limited to, new equipment installations, construction projects, and support of capital/non-capital investments
- Discuss equipment and systems problems with systems manufacturers or developers
- Required to lift and or carry equipment and tools, which may be over forty (40) pounds
- Define, implement, and maintain process controls
Qualifications for systems technician
- BS in computer science or 2 years in work experience
- Technical skills in C#, HTML Structure, Javascript basics, Macro level of Microsoft Office preferred
- Ability to set stretegic direction of IT platform and make proactive changes to the Operations environment
- Understanding of systems management software, remote control, patch management, software distribution, and computer operating systems
- Expertise within network environments and concepts such as TCP/IP, DHCP, DNS, wireless and mobile computing
- Ability to work with ticketing systems to document all support calls
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Systems Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of systems technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for systems technician
- Monitor the network through tools like RTT, Alarm List Viewer
- Create Remedy Tickets as needed
- Dispatch Remedy tickets to the field when they cannot be resolved remotely
- Support the Operations Support Center phone line by wilting/blossoming sites as needed, verifying alarms, providing site/database info
- Producing daily, weekly, and monthly performance reports for the SoCal Operations team
- Work with and build rapport with all Field Operations Teams and Transport Operations Teams
- Serve as the interface between System Performance and Operations
- Be flexible to cover for coworkers as needed
- Maintain the active cell database that is used for reporting
- Think of creative ways to improve our processes
Qualifications for systems technician
- Flexibility with schedule as this position does require shift work
- Associates degree with an emphasis of computer information systems
- 5+ years of A/V operations
- Ability to read and understand complex building architectural, mechanical and electrical documents, project plans, specifications, schedules and equipment installation/operation/troubleshooting manuals
- NICET Level II certification in Fire Alarm desired, but not required
- Perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
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Systems Technician Job Description
Job Description Example
Our company is looking to fill the role of systems technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems technician
- Supporting/troubleshooting software/hardware operations with all applications used within the facility
- Maintaining Radio Frequency (RF) network and equipment
- Ensuring all hardware is available and working properly
- Troubleshooting and repairing RF connectivity issues
- Reconfiguring RF handhelds when needed
- Securing RMAs from vendors when hardware cannot be repaired on-site
- Maintaining network in accordance with established procedures
- Ensuring all network assets are on the network and functioning correctly
- Setting-up new users on a workstation in a timely manner once account is created
- Maintaining hardware in accordance with established procedures
Qualifications for systems technician
- Troubleshoot, repair and program all types of Communication and Security Systems
- Minimum of one year experience in a technical support services or customer service environment required, preferably in a corporate environment
- Bachelor’s Degree OR Quality-related certification and 5+ years of relevant work experience desired
- Experience with desktop and application support, support for handheld devices (Blackberry, iOS, Android, Windows), a plus
- Bachelor's Degree and/or 5-7 years' experience with telecom and teleconferencing equipment experience with providing support to conferences and events
- Performing routine maintenance tasks (e.g., software installations/upgrades, system backups) for user PC’s/laptops, application servers (Manhattan WMS, parcel, and time keeping), printers, phones and fax machines
5
Systems Technician Job Description
Job Description Example
Our company is growing rapidly and is hiring for a systems technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems technician
- Securing replacement hardware as needed, either from the customer or from a third party vendor
- Supporting with the training for new teammates as SOP changes are implemented
- Responding to systems alert email notifications and/or phone calls based on priority
- Provide asset leadership for assigned area of ownership
- Work in one of the most complex communications networks and as a member of the team will be responsible for 99.99% system uptime with zero defects
- Involved with system-monitoring, routine preventive maintenance, customer problem tracking, and network problem resolution in all aspects of networking integral to HughesNet & HughesON Baseband, IF, and RF Communications and the related backend systems
- Responsible for System Administration, Network Monitoring and Management, new build-outs, changes to existing networks, and maintenance of the IP and system infrastructure
- Identify root causes on technical problems and develop procedural and technical recommendations for improvement
- Plan and coordinate implementation of new products into the production environment
- Monitor specific system limitations to maximize capacity and efficiency
Qualifications for systems technician
- Thorough knowledge of PC operating systems, PC/Desktop skills (Windows 7, 10)
- Working Knowledge of MAC OS and or Virtual Machine environment
- Thorough knowledge of computer fundamentals and peripheral and software operations including word processing, spreadsheets, database management, system management
- Proficient with hardware life cycle practices
- Familiar in Active Directory administration and hardware imaging process at an enterprise level
- Infrastructure and domain architecture knowledge