Tech Support Job Description
Tech Support Duties & Responsibilities
To write an effective tech support job description, begin by listing detailed duties, responsibilities and expectations. We have included tech support job description templates that you can modify and use.
Sample responsibilities for this position include:
Tech Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tech Support
List any licenses or certifications required by the position: CCNA, MCSE, MCSA, MCP, CPR, J-STD-001, CIS, IPC, SQL, ASQ
Education for Tech Support
Typically a job would require a certain level of education.
Employers hiring for the tech support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Electronics, Technology, Computer, Military, Engineering, Science
Skills for Tech Support
Desired skills for tech support include:
Desired experience for tech support includes:
Tech Support Examples
Tech Support Job Description
- Accurately documenting details of conversation into data base
- This position will not supervise employees
- Support for Avaya voice system by setting up extensions, voicemail, call schedules
- Receiving calls from customer needing assistance with product
- Assisting them with hardware and software assistance
- Troubleshoot with callers identifying issues they are facing
- Provide excellent customer service and work with each caller to identify issues they may be experiencing
- Accurately entering information into Salesforce system
- Being organized and efficient
- Installs, configures and troubleshoots Windows operating systems and applications
- Great work ethic and punctual
- High School Diploma, College experience preferred
- A safety first attitude
- Existing clearance or have the ability to obtain a DoD Secret Clearance
- 2 – 5 years of experience in an R&M environment with technical equipment
- Diagnose cause of mechanical malfunction or failure of operational equipment, and perform preventative and corrective maintenance
Tech Support Job Description
- Working closely with peers, having a positive attitude and being able to succeed in challenging situations
- Supporting the installation, repair and maintenance of complex Groupware systems
- Collaborating on projects, helping peers and improving our working environment
- Be on the front line resolving technical issues and working with our global support team to provide industry-leading technical support for our Cloud Suite of Products
- Provide our customer’s level-1 support teams with assistance in problem resolution by providing answers and troubleshooting for our customer base by taking customer support calls, answer on-line chat, and respond to support portal tickets in a timely and professional manner
- Knowledge of a typical Service Provider process and systems works, the needs of their end users, and an understanding of the Software as a Service (SaaS) business model
- Proven troubleshooting methodology with strong analytical skills with a desire to understand the ‘why’ not just the ‘what’ or ‘how’ and strong attention to detail
- Energetic and self-motivated, with a positive outlook to make suggestions and work with the team to build customer confidence and make continuous improvements of our support processes and tools
- This is a dynamic work environment and flexibility is required to multitask, manage change and thrive in a fast paced environment
- Supervises representatives that are answering Customer Technical inquiries, primarily over the telephone, e-mail, chat, or online
- Engineering or technical background is a must
- Management of Business Administration (MBA) is a plus
- High School Diploma, GED, and/or equivalent work experience required
- Must have experience and knowledge within the Hosting industry
- Knowledge of CMS systems such as Wordpress, Joomla, Drupal preferred
- Adhere to work schedules in which timed lunches and breaks are predefined
Tech Support Job Description
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations
- Document known issues within Knowledge Management system of record
- As applicable, serve as final point of escalation within Technical Support model, acting as an important interface between the customer and Engineering
- Responsible for laboratory orders, phlebotomy, electrocardiography (EKG's), and Holter Monitoring
- Provide day to day support to operations for property based technology
- Prioritize, troubleshoot and resolve any IT related Helpdesk tickets
- Ensure that user problems are addressed consistently with up to date Service Level Agreement
- Ensure monitoring of recovery system – data integrity (daily tape backup and virus protection)
- Provide training/guidance to operations colleagues on IT escalation path/troubleshooting tips
- Contribute to Technology Services knowledge base, implement and support best practices
- Must pass the solder training and certification testing
- Ability to perform quality inspections with minimal mentor oversight
- Applicant must understand the calibration of test equipment process and documentation
- Applicant will be familiar with the purchase of materials and quoting process
- Advanced knowledge within company specific equipment database servers (internal candidates – Aramis, external candidates – provide details)
- Understanding of Antenna Range testing methodologies
Tech Support Job Description
- Personal computer (PC) hardware and equipment delivery/pickup
- Troubleshoot and repair IT systems
- Answers Help Desk Calls
- Documents Client Calls
- Resolves Client Calls
- Support customers, both internal and external, as outlined above
- Set up and troubleshoot web account access and logins
- Set up SFTP access and logins
- Backup the Desktop Support Technicians with issues on end user internal support
- Monitor and answer Help Desk phone calls, TrackIt queues and email box
- Relevant technical or degree level qualifications are not essential but will be highly regarded
- Mentor, train, and help develop the skills of new Technical Support Engineers peers
- Requires 2+ years setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows, Mac OS, G-Suite) experience
- Experience supporting Windows and Mac, notebooks, tablets and mobile phones (iOS)
- Experience supporting Microsoft Office Suite, and standard end user applications
- Experience supporting printers and print services
Tech Support Job Description
- Mentoring existing team members, as well training and knowledge-transfer for x86 technologies
- Mentoring and training a TECDP associate on Global x86 technologies
- Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
- Primary responsibilities are focused on customer contact, not transaction processingSearch Jobs US
- Provide desktop hardware and software support via email, telephone, chat, and web conference
- Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus/spyware &Google Apps
- Provide telephony support for VoIP system
- Provide training and advice on the use of systems and applications related tointernal products and services
- Handles customer issues through collaboration, resolution, or escalation to provide a great experience
- Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication
- Intermediate level or higher experience with Microsoft Excel
- Intermediate level or higher computer skills
- Experience with Outlook or other email system required
- Experience with Windows operating systems (Windows 7, 8, 10), Microsoft Office Suites 2007 and 2013 including Outlook
- Familiar with Windows Servers 2008 and 2012 and Active Directory
- Ability to provide excellent customer service and possess a positive attitude