Tech, Tech Support Job Description
Tech, Tech Support Duties & Responsibilities
To write an effective tech, tech support job description, begin by listing detailed duties, responsibilities and expectations. We have included tech, tech support job description templates that you can modify and use.
Sample responsibilities for this position include:
Tech, Tech Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tech, Tech Support
List any licenses or certifications required by the position: CCNA, MCSE, MCSA, MCP, CPR, J-STD-001, CIS, IPC, SQL, ASQ
Education for Tech, Tech Support
Typically a job would require a certain level of education.
Employers hiring for the tech, tech support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Associates, Computer Science, Electronics, Technology, Computer, Military, Engineering, Science
Skills for Tech, Tech Support
Desired skills for tech, tech support include:
Desired experience for tech, tech support includes:
Tech, Tech Support Examples
Tech, Tech Support Job Description
- Update asset tracking inventory in accordance with work instructions
- Provides remote support for internal and external customers using Landesk or Team Viewer
- Provides phone support in a professional and courteous manner
- Provides support services for conference and training rooms, including first level AV support
- Completes assigned tickets in timely manner within the agreed SLAs
- Ensures customer satisfaction with every interaction
- Keeps customer informed of issues and provides status updates in ticket tracking system
- Assists Network Engineers in debugging network and application issues as required
- Provisions workstations using Landesk for computer deployments
- Complete onsite and remote technical support for internal and external customers
- Strong oral and written communication skills, the ability to present to senior audiences
- Is typically more proactive vs
- Bachelor’s degree in Engineering or Automotive Technology preferred or equivalent work-related experience
- Hands on automotive experience and ASE Certification strongly preferred
- Experience with the Ticketing system – Preferred
- Experience with Windows Operating Systems – Preferred
Tech, Tech Support Job Description
- Reports new or recurring problems to design departments and ensures that representatives are properly trained when old products are upgraded or new products are released
- Works with various departments to meet maintenance services sales goals and as well works with the team /customers and/or distributors to receive accurate account of equipment failures, and provides reports to leadership
- Data entry into web based sites/online platforms
- Escalates any concerns about mis-matching or incomplete data when a solution cannot be found
- Will be responsible for sending out forms and documentation and digital filing
- May be required to use customer service skills to provide accurate answers and solutions to the customer
- May be required to display product knowledge by resolving customer questions
- Plans, staffs, evaluates and directs work of employees of a work unit
- Internally, this position interfaces on a regular basis with divisional and regional staff
- Handle daily support calls for both internal and external clients
- Able to be patient and express empathy for callers concerns
- Self motivated and driven to get all work completed
- Inspect equipment /components for compliance according documented operating procedures
- Experience configuring mobile email clients
- Deskside and Remote support experience
- Ability to write technical correspondence, explain technical issues to a non-technical audience
Tech, Tech Support Job Description
- Coordinate all recyclables within work environment
- Liaise with software/hardware vendors on a regular basis to remain current with technology changes
- Assist the IT Manager in project management for all technology projects and Corporate IT resources
- Assist and support the hotel’s IT standards implementation guidelines
- Assist IT Manager in fiscal responsibility by adhering to set budgetary guidelines
- Must be willing to accept assignments on a need to basis, in order to promote teamwork, and perform related tasks and duties as assigned by the IT Manager/Director of Finance
- Handle large number of tickets each day
- Efficiently and accurately resolve software problems
- Frequently lift and carry computer equipment on the average of 20 pounds
- Perform duties and make decisions with patience and tact under frequent time pressures
- HVAC related experience
- Basic Windows 7/8 desktop/PC/Workstation configuration, support
- Must know how to verify that all operations have been completely performed and accepted, including acceptance testing
- Pass an eye examination critical for quality inspection
- Must be able to inspect/evaluate optics per drawing/WQ&s and determine accept/reject criteria
- Candidate must have an ability to work directly from approved procedures, schematics, and verbal instructions
Tech, Tech Support Job Description
- Log and manage TrackIt tickets
- Assists and support requests from Developers, System Admins, Operations and DBAs
- Continuously reviews, recommends and implements improvement steps, as needed or directed
- Seeks supervisory guidance/approval as appropriate
- Practices ethical conduct
- Meets acceptable attendance and punctuality expectations (excluding FMLA)
- Work and resolve problem tickets from the user community
- Imaging and deployment of workstations and other devices to support new users, moves, IT projects or other initiates as needed
- Computer Management.Install and configure computers, monitors and related hardware required for new installations and office reconfiguration
- Customer Service.Act as a liaison with end-user computer customers
- Prefer technology degree or experience
- Strong at collaborating with peers next support level teams
- Strong troubleshooting skills and experience in applications such as process monitor, process explorer, Wireshark
- The ability to speak either French or German and English fluently and have excellent written communication skills in both languages to communicate effectively with worldwide customers is required
- Working knowledge of TCP/IP and other network services
- Experience with SCCM, SCOM or similar application
Tech, Tech Support Job Description
- Engineers should leverage all assets available to them in a timely manner to architect strong customer partner experience outcomes
- Engineers should focus more on delivering great experiences and resolving customer issues as opposed to pursuing goals/targets
- Provide support for the functionality and features of all Sorenson products and services
- Identify, investigate, document, and recommend solutions to reported issues
- Act as the point of contact for customers, consultants and partners
- Triage all incoming case requests coming via the web and phone
- Provide phone, chat, and email assistance to customers, consultants and partners on the usage of products and layered components, such as data transformation tools and report writing tools
- Researches, analyzes and troubleshoots to diagnose and resolve technical problems
- Install and configure the product suite to recreate issues and analyze for root cause
- Proactively communicates client status, concerns and issues to appropriate management team
- Experience with support of technical users
- Experience with support of executive users
- Moderate knowledge of product lines with technical knowledge
- Experience with web navigation required
- Bachelor's degree (B A) in Computer Science or Information Technology or 3-5 years equivalent work experience required
- Three years of experience as a lead or higher in a call center environment required