Windows Support Job Description
Windows support
provides specialized enterprise level support and management for Windows Infrastructure, Active Directory, Exchange, and all Windows server hardware.
Windows Support Duties & Responsibilities
To write an effective windows support job description, begin by listing detailed duties, responsibilities and expectations. We have included windows support job description templates that you can modify and use.
Sample responsibilities for this position include:
Responsible for Active Directory addition and modification *
Providing on site assistance, tracking tickets, analyzing data for trends and common system/image problems
Strive to provide the necessary support to maintain the highest level of service for all servers and virtualized environments on a 7x24 basis
Assist with the implementation of products to be supported by the Global Data Centre Operations Windows L1 team
Implement & Support Guidelines as it applies to ITIL Practices with respect to Change, Incident & Problem Management
Ensure proper escalation procedures are followed if problems are encountered
Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring
Providing technical support via phone, email and chat with both external and internal users requiring assistance or information
Remotely controling desktops in order to resolve technical issues
Remotely installing software or performing updates
Windows Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Windows Support
List any licenses or certifications required by the position: ACMT, ACSA, CE, HP, CISSP, CASP, COMPTIA, IAT, CEH, III
Education for Windows Support
Typically a job would require a certain level of education.
Employers hiring for the windows support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Engineering, Information Technology, Information Science, Technical, Mathematics, Physics, Education, Science, Military
Skills for Windows Support
Desired skills for windows support include:
Active Directory
Analyzing
Application of current and emerging network software and hardware technology and protocols
Backup
Cloud Platform Products
IT infrastructure components
Implementing
Latest Windows operating systems
Networking
Own job discipline and broadens capabilities
Desired experience for windows support includes:
Training of new and existing products to support teams (inc. wiki articles and informal training sessions)
Advice sales and account management with relevant technical aspects of customer specific matters
Continuous product analysis and Q/A and improvement suggestion
Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays
Experience in programming languages including
Must be a great communicator, teacher and influencer
Windows Support Examples
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Windows Support Job Description
Job Description Example
Our growing company is looking for a windows support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for windows support
- Ensures documentation is developed and maintained
- Capacity management for the existing infrastructure
- Leads the evaluation of technical requirements for operational projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements
- Ensures completeness of technical requirements for the implementation of system business solutions
- Ensures infrastructure solutions are aligned to the business strategy and direction
- Coordinates the build and deployment and review of new, modified or enhanced infrastructure components or services
- Assists in routine analysis of systems designs *
- Assists in the preparation of systems specifications *
- Assist in Video Teleconference set up and support *
- Respond to inquiries from serviced individuals *
Qualifications for windows support
- Technical certification including MCP, MCSA, MCSE, , strongly preferred
- Daily on-site presence at Atlantic Proximity Centre site in Florenceville or St
- VCE Vbloc knowledge, experience and training 4
- Knowlege of Windows Server 2008/2012
- Knowledge of supporting Windows platforms in both virtual & physical environments utilizing VMware based virtual management technologies such as ESX, Vcloud & VCenter
- An understanding of HP & Cisco server hardware
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Windows Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of windows support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for windows support
- This will be a scripted engagement assisting the current on site engineers in the configuration and deployment of new Windows 7 / 10 images on new tablet hardware for the client
- Will act as a resource for solutions for more complex questions presented by escalation procedures
- All support will be in a Windows environment
- Participate in the support and administration of systems and solutions that are within our scope of expertise
- Maintain stability and operations of the environment, provide feedback and potential opportunities for improvement to process and technology
- Prioritize tasks and goals assigned directly to you and complete within the timeframe allotted
- Help manage the ever-growing information needs of our clients
- Serve as an advanced technical resource who can act as an advocate for our customers
- Interact with business clients to help them optimize their technology platforms
- Provide advanced Tier 3 resolutions for complex customer issues related to On Premises High Availability Technologies, including but not limited to Windows Failover Cluster, Hyper-V Virtualization, and Storage
Qualifications for windows support
- Automation experience with at least one configuration management system such as Chef (directly or via AWS OpsWorks), Puppet, Ansible, Powershell DSC, AWS Cloud Formation or Salt
- Expert level knowledge in administering Windows operating systems and related services with an ability to engineer solutions within technical discipline
- Relevant technical certifications desired
- Lean Six Sigma Certification desired
- Experience leading enterprise technical teams
- High level expertise of Windows operating systems and components at an enterprise level required
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Windows Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of windows support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for windows support
- L2 Remote Support of Microsoft architecture (Active directory) and tools (Office 365)
- Identify and be accountable for the investigation/diagnoses/resolution of an incident based on established SLA guidelines
- Identify and liaise with appropriate Windows Level 2 team members for incident escalation and support
- Execute on defined and standard processes to resolve incidents and implement changes
- Engineer O365/Azure solutions and support, troubleshooting with global tech team members
- Support on-premises / off-premises infrastructure platform related issues and investigations
- Perform routine systems operations, monitor systems activities and ensure daily operation of systems facilities
- Communicate with global colleagues to work collaboratively to deliver right solutions for clients
- Analyse and automate of routine tasks for better efficiency
- Handle Wintel relate BAU (Business As Usual) job
Qualifications for windows support
- Experience with CIRBA, SCCM, ServiceNow preferred
- Or be able to obtain a DoD Secret security clearance• Candidates must have completed and be
- Bachelor's degree or higher in computer-related field
- Security + Certification a plus or must be obtained within 90 days of hire
- Windows Certification is a plus or must be obtained within 90 days of hire
- Video Teleconference (VTC) experience is a plus
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Windows Support Job Description
Job Description Example
Our company is looking to fill the role of windows support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for windows support
- Installation, configuration, and the deployment of laptop and desktops
- Installation, configuration, and the deployment of iPads Air and iPad Pros
- Installation, configuration, and the deployment of PC peripherals
- Managing a problem ticket queue while upholding response and resolution service level agreements
- Supporting Microsoft Windows 7, windows 10 and Microsoft Office products along with an understanding of VPN technologies
- Troubleshoot end user issues including software and hardware issues
- Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate
- Facilitate semi-annual refresh of 30 -40 Co-Ops laptops/desktops for existing and entering Co-Ops
- Continual process improvement and documentation of Standard Operating Procedures
- Oversee, facilitate, and execute day to day activities for Deployment team activities
Qualifications for windows support
- Familiarity of VMWare/Cisco UCS at an enterprise level desired
- Knowledge of both client and server operating systems (Windows Server 2003 / 2008 / 2012, Linux SUSE 10/11, Red Hat - nice to have)
- Executing Shell scripts
- Application Deployment / troubleshooting
- Linux / Windows server troubleshooting
- Matrix driven approach
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Windows Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of windows support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for windows support
- Support Windows 7 and above, Microsoft Office Suite Applications
- L2 Remote Support of desktop/laptop hardware and virtual environments running Windows XP, Windows 7 and Windows 10
- L2 Remote Support of desktop/laptop hardware and virtual environments running MAC OS
- L2 Remote Support of Intel servers running Windows 2000, 2003, 2008 & 2012
- L2 Remote Support of multi-vendor network equipment focusing on client connectivity via wired and wireless options
- L2 Remote Support of mobility solutions (smartphones, tablets)
- Troubleshooting Microsoft Office products and Windows OS
- Troubleshooting and resolving common issues associated with printers, drive mapping and network connection
- Configuring mobile devices such as the iPhone and MDM server
- Resolving virus and malware issues
Qualifications for windows support
- Windows Authentication experience would be a plus (Kerberos, Gemalto Smartcards, Entrust PKI)
- Expert knowledge in developing customer service department procedures
- DNS and DHCP administration experience at a basic level
- Extensive Hands on Server Troubleshooting
- Must understand the Monitoring concepts and threshold values
- Fluent in English (Working Language, French / Italian / German is added value)