Analyst, IT Resume Samples

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A Ebert

Alexys

Ebert

25314 Parisian Shores

Boston

+1 (555) 153 8774

25314 Parisian Shores

Boston

Phone

p +1 (555) 153 8774

Experience Experience

Detroit, MI

Analyst, IT

Detroit, MI

Bogan, Greenholt and Roob

Detroit, MI

Analyst, IT

Provide service management for Duke’s digital signage service including service management of the DukeFlyer publishing system
Performs other related duties incidental to the work described herein
Assist with management of licensing across all applications and systems
Assist Link and other classroom users of instructional technology in finding effective applications of the technology to teaching
Windows virus protection and management
Call in outside assistance of contractors as necessary
Microsoft Windows workstation administration

Houston, TX

Analyst, IT Development

Houston, TX

Will, Cummings and Botsford

Houston, TX

Analyst, IT Development

Break down project work, develop detailed estimates and partner with Project Manager to build project schedules
May assist in orienting, training, assigning and checking the work of lower level employees
Staying current with new technology developments and development techniques
Research and evaluate software and hardware to assist in software development on different platforms
Developing estimates on related project work
Provide Level 3 (application development) support for escalated production incidents orchestrating different teams for issue resolution
Conduct technical reviews, provide direction and lead other Application Developers

present

Boston, MA

Analyst, IT, Senior

Boston, MA

Casper LLC

present

Boston, MA

Analyst, IT, Senior

present

Work with Academic management team to develop a technical strategic vision
Collaborate with local application developers to improve systems integration and automation
Provide staff project progress and report status and metrics to Academic Support Manager
Perform other related duties incidental to the work described herein
Provide input on personnel technical performance,
Monitor system performance, diagnoses system issues, performs scheduled and emergency maintenance
Lead development teams on large scale enterprise-wide projects and mentor junior developers

Education Education

Bachelor’s Degree in Computer Science

Johnson & Wales University

Bachelor’s Degree in Computer Science

Skills Skills

Microsoft Windows workstation administration
Windows network printing configuration
Microsoft Office troubleshooting
Common web client troubleshooting
Windows patch familiarity
Basic TCP/IP networking
Dell server management
Windows scripting
Video conferencing technologies
Programming experience: - C/C++/C#, Java, HTML5/Canvas/CSS, Javascript/NodeJS, PHP, SQL, shellscripting (Bash)

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15 Analyst, IT resume templates

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Analyst, IT GRC Resume Examples & Samples

Advises process owners on design and implementation of IT controls (manual and automated) into processes and systems using knowledge of risks and company objectives
Identifies, implements, and maintains processes and tools to support assurance, and compliance, and remediation tracking activities (e.g., testing, maintenance of controls documentation)
Maintains IT controls-related documentation (e.g., narratives, process flows, RCM) for simple to complex information systems in support of information assurance and compliance activities
Develops and uses basic interview techniques and participates in facilitated risk identification sessions
Analyzes controls for adequacy of design and performs and/or supports control assurance testing activities
Assists IT process owners in the creation and maintenance of IT policies and procedures to support information assurance and regulatory compliance activities, by providing input on control objectives and activities
Works closely with internal and external auditors, regulators, and examiners, including coordination and compilation of technology documentation requests, reports, and assurance letters to ensure IT compliance
B.S. in Computer Science, MIS or related degree and a minimum of three (3) years of related experience in auditing or risk assessing or combination of education, training and experience
Experience within a highly regulated environment like Financial Services highly preferred
Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA), of the ability to obtain within eighteen (18) months after hire is required
IT controls and risks sufficient to identify and evaluate control effectiveness and identify gaps between risks and controls
Recognized IT control frameworks and standards (e.g., COBIT, ITIL, and ISO 17799)
Accepted industry audit and control standards (e.g., AICPA, ISACA)
State and federal information protection and control-related legislation (e.g., GLBA, SOXA 404, SB 1386, HIPAA, etc.)
Technical skills and proficiency in a wide array of platforms and systems (e.g., Windows, UNIX, SQL, Tandem)

Senior Systems Analyst, It-bb Solutions Resume Examples & Samples

Interface across all organization levels comfortably with internal business customers, technical support resources, and external business partners and vendors
Help translate broader organizational strategies and objectives into relevant technology initiatives
Diverse IT / business experience as a systems analyst – 8+ years
Experience in complex integrated technology and business systems environments – 7+ years
Production support, system maintenance, upgrades, and enhancement delivery experience – 7+ years
Experience in solution design, testing, and implementation projects within a large, global organization – 7+ years
Relevant functional/business process experience – 7+ years
Ability to support enterprise business applications and integrated system environments
Ability to drive work to completion effectively in self-directed manner
Experience with Oracle EBS R12 upgrade projects
B2B (EDI, collaboration portal) solution design, testing, and implementation experience
Experience with Agile SCRUM methodology within business technology environment
Industry experience in Channel Development (Consumer Package Goods, Foodservice, or Licensed Stores), Supply Chain Operations (planning, procurement, transportation), or Financials

Analyst IT Business Senior Resume Examples & Samples

Business Process Mapping
Data Design Solutions
Ability to adapt quickly to organizational and technical environments *Business Analyst experience preferred
Experience with various SDLC software and database system implementations
Experience working with Oracle Cloud Service Manager (formerly RNT) desired but not required

Analyst IT Business Professional Resume Examples & Samples

Design, Build and Support of Customer Facing Applications, including CRM/CSM, IVR, CTI
Development of Operational Processes *Data interfaces and back office integration
Masters Degree or MBA preferred
6+ years experience preferred
Experience designing solutions and improvements for transactional web based applications
IVR application design experience not required, but a strong plus *Workflow and Case Management process design
Experience leading enterprise projects

Analyst IT Resume Examples & Samples

Owns all aspects of assigned initiatives required to deliver superior solutions on time and within budget responsible for all project deliverables
Provide direction to less senior project resources
Consults with clients to analyze and understand complex functions at the module or system level
Perform complex problem determination, requirements analysis, and solution design, at the module, system or cross system level
Produce and utilize advanced, complex, design documentation and process flow information on a module, system or cross system level
Produce effective, professional user communications for both internal and external clients
Provide design direction as well as programming specifications for programming staff
Write effective efficient program code compliant to design specifications and departmental standards with or without program specifications
Develop test plans and scripts for unit, system, regression, and user acceptance testing process. Create necessary data for tests. Lead or perform tests as required
Troubleshoot and debug complex system problems whether documentation exists or not
Coordinate and lead cross discipline teams as necessary in the analysis and resolution of problems that reach beyond the applications arena
Recognize system anomalies that may be symptoms of underlying, chronic problems and follow them through to root cause and resolution
Continues to expand knowledge of company systems and industry changes in the technical world. Provide user support and training as required – for both local and remote users
Leadership role in small to mid size projects/initiatives
Provide support on projects in all aspects of the business; eCommerce, Retail and Wholesale business divisions
BS degree in computer related major or equivalent work experience or technical certification
5-8 years experience with the AS400/PKMS as well as RPG, RPGLE, SQL and CL programming languages
Advanced personal computer skills, including but not limited to the Microsoft Office product suite
Advanced analysis and design skills
Ability to provide direction for programming staff both written and oral
Familiar with project management and structured project life cycles
Ability to work effectively within or lead a team
Experience with Supply chain, MHE and Warehouse Management Solutions
Supervision: Receives little direct supervision
Able to independently perform problem analysis, develop requirements, and design solutions both simple and complex
Able to write efficient, complex program code without review
Leads intermediate review of analysis and solution design
Position Scope: Complex analysis and design at the module or system level
Advanced program coding, documentation, and troubleshooting
Provide direction and coding specifications for programming staff
Significant interaction with users

Senior Systems Analyst, IT Resume Examples & Samples

Solution Delivery: Full SDLC involvement to deliver new and expanded solutions to meet business needs, Ensuring the delivery of high quality deliverables
Assists in maintaining compliance requirements including segregation of duty, financial and system security governance
Production Support: Provide support to existing implementations and identify and develop improvements
Leverages subject matter system and process expertise in analyzing and troubleshooting complex system/user issues to drive resolution and determine root cause
Coordination/Leadership: Partner with cross-functional teams to solve challenges, resolve issues, and set direction for future growth
Adeptly facilitates/negotiates through challenging situations
Interfaces across all organization levels comfortably with internal business customers, technical support resources, and external business partners
IT Project experience as project resource or lead ( 2 years)
Skilled in business process design and organizational change management methodologies with the ability to drive process improvement initiatives
Above intermediate knowledge of relational databases
Above intermediate knowledge of SQL and XML
Advanced desktop skills to inlcude MS Office applications, MS Project, and Visio
Ability to lead the efforts of others
Ability to influence and gain the support of key stakeholders

Analyst IT Resume Examples & Samples

Provide design programming specifications for programming staff
Leadership role in small to mid-sized projects/initiatives
Provide support on projects in all aspects of the business, Retail and Wholesale business divisions
Experience with Supply chain, MHE and Warehouse Management Solutions is a plus
Able to independently perform problem analysis, develop requirements and design solutions both simple and complex
Able to execute program coding, documentation, and troubleshooting

Analyst IT Field Ops Resume Examples & Samples

Manage existing data/telephone circuitry contracts, service orders, and repair orders
Analyze spending on data/telephone circuits and implement cost savings measures. Create metrics to report data
Installation and repair of fiber optic and copper networks in harsh environments
SharePoint access administration and content management
CompTIA Net+, CCNA
Associates or Bachelor’s Degree from an accredited University
MS SharePoint and MS Office
Procurement and inventory management experience

Analyst IT Lean Practice Resume Examples & Samples

Perform analysis and diagnosis in various business process of the wave functional area, across demand, flow and capacity
Develop hypothesis, synthesize findings, quantify opportunities and communicate results
Support the design of future state/optimized organization structures and processes, and assist to develop Tactical Implementation Plan to capture the opportunities
Support development and delivery of training and workshops to front line staff to establish sound Lean management systems, including but not limited to team huddles, visual boards, problem solving, as well as KPI and metrics
Identify opportunities and drive improvement in the Lean program practice, contribute to the development of the program playbook
Collaborate with other team members as well as consulting partners and contribute to the overall capability building of the team

Analyst, IT Field Services Resume Examples & Samples

Provide main support for special projects and events in the early stages of planning, staging, testing, installing and support while meeting our Service Level Agreement for these events and projects
Strong customer/team interaction skills
Ability to comprehend the work flow as needed during the day or event. Requires the use of sound business judgment in coordinating the requirements of the various user group(s) in the business
Ability to read, interpret and create technical documents and effectively present information for one-on-one and small group situations to VP’s, customers, clients, and other employees of the organization
2–3 years’ experience preferred in the Personal Computers and Point of Sale support field and/or customer service related area
Formal training in IT related applications or equivalent work experience

Analyst, IT Resume Examples & Samples

Aria software deployment and upgrades
Aria user security management
Clinical treatment console hardware and software support
Deskside and telephone support
Common client software installation/troubleshooting (Acrobat, web browsers, plug-ins)
Windows operating system (XP/7 workstation)
Installation/configuration/troubleshooting
Microsoft Office suite installation/troubleshooting
TCP/IP networking configuration/troubleshooting
Windows virus protection and management
Windows system log reviews
Windows patch deployment
System modifications and peripheral installations
Microsoft Windows workstation administration
Windows network printing configuration
Microsoft Office troubleshooting
Common web client troubleshooting
Windows patch familiarity
Basic TCP/IP networking
Some heavy lifting (with assistance) is required for installation and removal of equipment
Dell server management
Windows scripting
Video conferencing technologies

Analyst, IT, Senior Resume Examples & Samples

BS/BA degree in Computer Science or related field is required
Minimum of 5 years of experience in the areas of Crystal Reports, SAP Query Designer, and BusinessObjects 4.0. (or later)
Minimum of 2 years of experienceworking with Business Objects Dashboard solutions and SAP Query reporting
A proven ability to identify and learn new technologies
Excellent communication skills (verbal and written), including the ability to communicate with technical and non-technical personnel
Ability to multi-task

Analyst, IT, Senior Resume Examples & Samples

Complete Epic Orders design and build activities as directed (e.g., Orders Transmittal, LRR, EAP, Printing, Reporting)
Collaborate with the Orders Team and related governance groups to identify and determine resolution path for outstanding issues and required decisions. Collaborate with the Ambulatory team and HOD team regarding research workflows, change control, etc
Help the Research Analyst Team Lead identify scope changes and raise issues or risks when issues are discovered by documenting them in Clarity. Provide hands-on support to the Research Analyst Team in planning, preparing for, and supporting the research community
Help the Research Analyst Team Lead with on-going knowledge transfer and training of Research Analysts
Assist the Orders team with searching, reviewing, and understanding Epic tools and documentation. Assist the Orders team in SU and upgrade testing
Review release notes related to current and new functionality. Report, document and escalate issues with Epic in Sherlock
Attend change control to represent and stay informed of current changes
Assist the Orders team in testing new implementation sites
Work with the security team to review and implement functionality and issues
Continue Work with Cadence for Department Record (DEP) and Message Type Definitions (HIS)
Perform exports of all of research smart sets to determine status released/retired/test release
4 years data management, research, or medical experience
Previous experience in clinical nursing or research required
Previous experience using Epic software required
Epic Order set build and Ambulatory certification required

Analyst, IT Resume Examples & Samples

Provide service management for Duke’s digital signage service including service management of the DukeFlyer publishing system
Provide service management for OIT’s AV consultation service including direct project management of large scale AV projects including bidding, vendor management, installation supervision and training/documentation
Provide coordination for vendor demonstration and orginaiztion of Duke Digital Media Community events
Provide technical leadership in support of Duke’s online courses production including but not limited those involving video recording, editing and sharing including production facilities and editorial equipment
Provide project management, customer service, outreach and general support for OIT Academic & Media Technology Services’ digital media services, to include consultation, training and support for end users, local IT staff and other partners as appropriate
Interact with customers of all levels of technical ability, to explain digital media processes of varying complexity, and to document customer requirements effectively
Create, update and maintain print, online and multimedia documentation for digital media and interactive technology programs and services
In accordance with established practices, gather and synthesize quantitative and qualitative service-related statistics and user feedback; and create related usage reports monthly and per semester
Research and stay apprised of and publish articles regarding developments in digital media related to (but not limited to) video production, video streaming, audio and video capture, editing and processing hardware, digital signage, audio-video conference/classroom technology and media asset management
Work with customers and departmental/school administrators to understand their business models and goals and to help define strategy, content, and features for design of their digital media systems
Collaborate with other OIT departments (Shared Services and Infrastructure, Service Desk, etc) when designing, implementing and supporting systems and services
3-5 years experience managing enterprise level, multi business unit media applications such as digital signage, video publishing or media management. Experience to include requirements gathering, vendor selection, service management, software revision and update planning and vendor management
Strong knowledge and experience supporting users with desktop video, audio and graphics applications such as Adobe’s Creative Suite and Apple’s media tools and hardware
Strong oral and written communication and interpersonal skills, with specific strengths in communicating a range of project, functional and technical information to internal partners and external partners and end-users
Strong work ethic, project management skills and detail-oriented work style, with the ability to self-manage and work proactively and effectively to meet established deadlines and project goals
Strong understanding of the Macintosh OSX operating system with respect to digital media applications and services
Demonstrated project management experience leading internal or external (vendor or subcontractor) development resources for the implementation of enterprise level media systems
Working knowledge from the functional and content producer perspectives for web-based media repositories such as YouTube
Some knowledge of transcoding and compression in the context of streaming media, including one or more of the following technologies: H.264, MPEG variants, Flash, QuickTime, Real and Windows Media, Wowza, FFMPEG

Analyst, IT Resume Examples & Samples

1-3 years experience (not necessarily professional) working on full-stack development projects (can be personal projects or university work)
Understanding of web technologies, for example: Javascript, node.js, Ruby, php, Python, HTML, CSS
Understanding of mobile development technologies, including Swift and Java
Familiarity with version control through Git
Familiarity with programming hardware and “Internet of Things” technology like Arduinos, Raspberry Pi, and Photons (or similar)
Public speaking / teaching / training experience, to both technical and non-technical audiences
Ability to continuously learn and assimilate new technologies
Ability to organize and prioritize a variety of projects
Ability to delegate and make best use of additional student support
Self-motivated, can identify problems and propose/implement solutions working across departments and teams
Excellent verbal and written communication skills, including technical documentation
Good communication habits - on top of emails, fast replies

Analyst, IT, Senior Resume Examples & Samples

Ability to work in a team in a demanding, fast-paced environment
Ability to coordinate projects between multiple teams
Highly self-motivation with the ability to drive projects to completion
Ability to handle multiple concurrent activities and have a flexible, positive attitude
Demonstrated ability to track, organize and prioritize workload
Must have good planning and organizational skills, strong verbal and written communication skills
Ability to provide support in a mission critical, 24x7 system environment

Analyst, IT, Senior Resume Examples & Samples

Provide day-to-day end-user support with regard to system maintenance, configuration, development, testing, and data integrity
Maintain user roles and profiles, security settings, access settings, etc. as per Fuqua policy
Create/maintain training material and documentation on system changes
Develop and maintain CRM dashboards and reports
Develop integration monitors and reports to verify data integrity. Maintain data health including resolution of account/contact duplication, contact information, and various data sets
Resolve end user and data flow issues
Documentation of existing processes and user workflows
Collaborate and consult with key stakeholders in all functional areas to assist with key business initiatives. Perform Business Process Analysis/Requirements Gathering as needed
Design and support automated data loads in to the CRM systems using advanced database technologies like SSIS packages or similar
Manage CFO/CMO surveys through the Marketing Cloud (ExactTarget) application
Perform other related duties as requested, including implementation of any strategic initiatives through high-level discovery sessions
A bachelor degree required with a preferred major in Business or IT
5+ years of experience within the Salesforce.com application including hands-on experience with reporting, data entry, triggers and other Salesforce workflows
Experience with business requirements gathering, implementation, and training are required
Strong analytical abilities, specifically related to understanding large data sets and managing process requirements
Ability to summarize complex and technical information in a clear and concise format
A confident and articulate communicator capable of inspiring strong collaboration in an organization and building effective relationships with a wide range of people
Ability to work well in a fast paced environment and manage multiple projects and campaigns
Excellent SQL skills, Advanced MS Access knowledge, Tableau Reporting skills, Salesforce certification and experience implementing and managing CRM-connected programs are a plus

Analyst, IT, Senior Resume Examples & Samples

Provide ongoing day-to-day technical support of clinical research software application(s) and monitoring of interfaces and modules
Provide knowledge-based, content or technical expertise for the implementation, and support of the application(s) and solution(s) with respect to software and databases
Deploy business continuity and disaster recovery strategies and test recovery periodically for application/systems in support of application disaster recovery strategies
Participate in creation, implementation, execution and periodic updates of System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA/Part 11 compliance. Coordinate and maintain application test plans during deployment
Maintain system logs and conduct periodic reviews in accordance with Duke Medicine log review standards for application log review and compliance
Maintain appropriate application design documentation as well as infrastructure diagrams and hardware inventory
Serve as primary contact for application functionality and usage
Act as a technical consultant to team members
Solid knowledge of application development and security procedures
Ability to plan direct, allocate and manage staff to execute projects successfully
Acts as a mentor to less experienced staff
Minimum of 3 years operational experience in the areas of

Lead Analyst It-identity Access Management Resume Examples & Samples

Manage and document Identity and Access Management programs with appropriate governance and guidance to ensure compliance to IAM controls throughout the company. Monitor adherence to standards as defined within the Management Model by establishing and tracking appropriate assessments to all IAMS controls, Ensure regulatory controls and program controls are aligned as needed
Assist in creation, review and revision of IAM program documentation for governance. Use best practices to improve and strengthen governance services provided to business unit partners. -Maintain and enhance engagement with business and IT partners and other stakeholders, including IT asset owners, application support teams and compliance organizations
Maintain technical knowledge and business acumen within Access Management and Access Control
Utilizes understanding of customers business needs to determine requirements
Applies technical expertise to plan, design, build or support required products and processes
Helps other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
As assigned, manage budget for area of responsibility
Expected to work under minimal supervision

Lead Analyst IT Resume Examples & Samples

Experience in full life cycle software development and deployment
Technical aptitude, experienced web developer
Expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's
Candidate must have a strong understanding of UI, cross-browser compatibility, general web functions and standards
Knowledge or hands on design experience with Web Services (REST, SOAP, etc. . . ) is needed to be successful in this position
Experience with Oracle and MS SQL Server DBMS
General production support including SQL querying databases, creating reports, SQL Server Reporting Services and SQL Server Analysis Services report creation running recurring reports, etc
Data Investigation and reporting
Extracts data from operational systems and reporting databases using a variety of tools, including SSIS. Ability to understand and identify relationships within the data and between databases, understands requirements of the customer, and the location of required data. Validates accuracy of the results and able to provide meaningful insights
Develops and executes SQL scripts to resolve production issues and create reports
Strong grasp of security principles and how they apply to E-Commerce applications
Completes functional, technical and data quality testing on assigned projects
Communicates status clearly and timely to management and other team members
Provides accurate time reporting and reasonable estimates for work efforts
Hands-on experience with Data Warehousing, Metadata management, OLAP engines and models, Star Schema, ETL tools and Multidimensional reporting databases
Experience in application development using Microsoft VB. NET, MS Visual Studio and Unix development tools
Strong SQL data analysis and query development
Experience performing data analytics in finance area
Experienced in Hyperion Essbase development
Experience with SharePoint development

Lead Analyst IT Resume Examples & Samples

At least 5-8 years of demonstrable security engineering or related experience
Comprehensive understanding of change management techniques associated with new technology implementation
Demonstrated experience producing an economic business case
Proven analytical, problem solving, and consulting skills
Excellent communication skills and the proven ability to work effectively with all levels of IT and business management

Lead Analyst IT Resume Examples & Samples

Perform and manage activities relating to intelligence gathering, analysis and dissemination; risk and supply chain analysis
Plan, design, and build processes to gather, analyze and disseminate intelligence
Perform analysis of both internal and external risk factors across a broad scope of threats and vulnerabilities; plan and lead analysis activities; maintain and establish liaison across a wide spectrum of public and private partners
Lead in the creation of analytical products for dissemination. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Maintain and enhance engagement with business units and other stakeholders
Familiarity with Microsoft Office Suite
Strong knowledge of current issues facing the Electric infrastructure
Experience leading projects and teams

Lead Analyst IT Resume Examples & Samples

Be a subject-matter-expert involved in the ongoing architecture, planning, design, testing, configuration, implementation and documentation of the enterprise wireless network
Lead assigned wireless network integration projects and deployments and ensure solutions are delivered to meet business requirements
Responsible for engineering and implementing wireless network solutions at the component level, including hands-on configuration, troubleshooting and optimization
Maintain relevancy and knowledge in current networking technologies
Provide product evaluation, testing, lab and mockup solutions as needed
Troubleshoot and rectify wireless network problems as escalated by operational teams
Provide recommendations to teams to achieve operational and infrastructure efficiencies
Assist in development of policies, standards and guidelines for the enterprise wireless network
Ensure security guidelines and industry best-practices are implemented within the wireless network
Be a mentor for staff, sharing knowledge and expertise as appropriate
Must have 5-8 years
Hands-on architecture/network design experience within last year
Demonstrated leadership skills in previous roles
Strong experience with large-scale Cisco-centric network deployment and integration
Demonstrate a commanding knowledge of the design of wireless networking components including controllers, access points, monitoring, security and tie-in protocols and technologies
Immediate hands-on knowledge of Cisco hardware including 5500 series controllers, Prime infrastructure, ISE, Nexus series, legacy Cisco chassis systems
Technical expertise with standard protocols including IPv4/v6, EIGRP, BGP, MPLS, BGP, STP
Working knowledge of firewall and load balancer platforms
Strong project and time management skills with ability to sustain multiple components of complex projects with shifting priorities
Self-starter, motivated, organized, can-do attitude with endurance under pressure
Have collaborative mindset with appropriate interpersonal skills to work with complimentary infrastructure groups in the deployment of solutions
Ability to provide both engineering and summary level documents articulating complex physical and logical network paradigms
Engagement in emerging technologies such as SDN, NFV, cloud, converged infrastructure

Systems Analyst, IT, Global Business Systems Resume Examples & Samples

Lead cross-functional teams to implement system requirements for web based systems, back office systems, data warehouse, reporting, and analytics platforms to support various Business units
Work across the GSS organizations including teams responsible for project and program management, solution architecture, design and development, quality assurance and production support
Lead and manage continuous improvement planning deliverables
Ensure that standards and guidelines are created for all aspects of systems requirements
Ensure that SLAs are being met for services
Provide support and maintenance for the services being offered to the business and the environments in which they are offered
Experience working with hardware, software and services vendors is preferred
Provide strong and deep technical insights in various disciplines across delivery
Maintain comprehensive knowledge of industry standards, methodologies, processes and best practices
Understand the use of industry tools / technology & their impact on project & operational goals
Experience working within IT verticals such as Enterprise Architecture, Project and Program Management, Systems Design and Delivery, Quality Assurance, Production Support and Infrastructure
Ability to conduct an analysis of business needs, scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
Strong understanding of software development methodologies such as agile and waterfall
Strong understanding of project life cycle and procedures in building and supporting large, complex systems
Strong understanding of user interface and UX principles preferred
Demonstrated experience in delivering requirements supporting initiatives such as web-based, back office/ERP, business intelligence, or reporting platforms
Demonstrated experience in taking the high level enterprise strategy or goals and converting into system level deliverables for delivery
Demonstrated experience in working with various IT and Business partners to deliver on the requirements and solution
Demonstrated planning, analytical, problem-solving skills
Excellent verbal and written communication skills and experience
Strong knowledge of organization policies and procedures
Demonstrated experience in working with various geographically diverse associates and vendor partners
Demonstrated on-time and on-budget system delivery skills and experience
Demonstrated knowledge of systems and application technologies and architecture
Preferred experience in using Rational Toolsets (Requisite Pro, Clear Case, and Clear Quest) to analyze and deliver business needs and requirements. Prefer 3-5+ years of experience in Rational Toolsets
Preferred experience in SQL development including performance and tuning skill-sets

Analyst It-exelon Projects Resume Examples & Samples

Analyze requirements, and aid in the design and test of IT software solutions in accordance with IT project management standards
Maintain project schedules and assist with coordination of project meetings
Assist with project close out process
Will be taught the creation of design documents and process flows
Will be taught the creation of test scripts
Will be taught the creation of technical cutover plans
Will maintain engagement with business and IT partners
Will assist with development team activities as needed, such as with coordination of migration requests and defect management
Will perform metrics as needed for project and test performance

Lead Analyst It-enterprise Projects Team Resume Examples & Samples

Perform, manage and appropriately document work activities relating to projects, sub- projects, or processes. Plan, design, and build high quality IT software solutions in accordance with IT project management standards and and in accordance with service level agreements. Assist others in planning and prioritizing work and work schedule
May coordinate or manage all aspects of a small project or sub- component of a large project. Set deadlines, assign responsibilities, and monitor project progress
Create and maintain project schedules and handle coordination of project or sub- team meetings
Prepare reports for upper management regarding project status
Must have strong email skills and ability to coordinate immediate work needs across dispersed team members thru email
Maintain and enhance engagement with business and IT partners and other stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function

Analyst, IT, Senior Resume Examples & Samples

Lead development teams on large scale enterprise-wide projects and mentor junior developers
Provide DevOps support for research computing projects
Plan and implement systems in broad range of technologies including JavaScript, REST and SOAP web service APIs, Ruby, Python, PowerShell, bash shell scripting, and PHP on multiple platforms including as Linux and Windows
Understand and shape the application design/development process, including customer contact, implementation planning, time and effort estimates
Effectively use existing open source projects and services and current, proprietary systems in use at Duke
Efficiently prototype and deploy systems that automate provisioning of a broad array of IT services in support of research computing
Identify candidates for automation in workflows and routine systems in operation
Possess proven design and debugging skills
Write end-user documentation for non-technical staff and bridge the gap between systems engineers, network engineers, software developers and automation engineers
Interact with developers, researchers, and staff inside of OIT as well as from University and Health System departments such as TTS, DHTS, and ORI

Lead Analyst It-real-time Systems Resume Examples & Samples

Perform, manage and appropriately document work activities relating to projects, sub-projects, or processes
For projects: plan, design, and build high quality IT software solutions in accordance with IT project management standards
For operations and application maintenance and support: plan and lead IT activities required to manage service level agreements. Assist others in planning and prioritizing work and work schedule
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Appropriate technical skills include experience with MQ Series, .Net, Java, Oracle PL/SQL
Strong knowledge of business practices and processes in Electric and Gas Utility Operations
Experience leading small IT projects or sub-teams and knowledge of IT project management

Analyst, IT Resume Examples & Samples

Related programs include: undergraduate degrees in Visual Practice and Visual and Media Studies, the undergraduate and graduate Certificates in Information Science + Studies, the MA in Digital Art History/Computational Media, the MFA in Experimental and Documentary Arts, and the PhD in Computational Media, Arts & Cultures. The IT Analyst needs to be a highly motivated self-starter, and willing to work and brainstorm on projects as they are articulated. This person may be required to learn new aspects of code as research areas change
For the Emergence Lab, much of the immediate future project development will involve web-based technologies/languages/libraries w/database back-ends and server-side processing, and cross platform development tools, but new requirements may arise
For the other CMAC Labs, responsibilities will also include consulting and training on digital projects, as well as selecting, setting up and maintaining 3d printers, laser cutters, physical computing devices, and consulting on hardware and software setups with relevant organizations and partners. Some supervision and training of graduate and undergraduate student workers in these areas may also be involved
For both parts of the position, robust documentation and testing of new code, systems, and procedures, as well as excellent communication skills, are essential. The IT Analyst may be asked to offer workshops and guest lectures in collaboration with courses and projects, and to present/co-present work at relevant conferences, meetings, events, and installations/shows
Web-> HTML5/Canvas/CSS, Javascript and javascript libraries such as: JQuery, P5.js, 3.js(WebGL),WebSockets
Database-> noSQL/mongoDB/mySQL
Server-side scripting -> node.js, python, and bash
Server side libraries -> NLTK, Gensim, FreeLing, PIL, OpenCV and the use of flexibly deployable game engine technologies such as Unity 3D
System Admin experience: Linux, MacOS, Windows
Programming experience: - C/C++/C#, Java, HTML5/Canvas/CSS, Javascript/NodeJS, PHP, SQL, shellscripting (Bash)
Demonstrated ability to work independently and to learn new hardware/software/systems as needed
Demonstrated ability to multitask

FP&A Analyst IT Resume Examples & Samples

Monthly analysis and reporting of expenses and capital for CCS NA Shared Service IT departments and projects
Analyze, process and document all month-end IT project journal entries
Responsible for annual Plan for CCS Shared Service IT departments, comparing it to the LE, Plan and previous year. Supports the IT VP NA by consolidating IT expenses across NA HVAC, GFP and GSP and making sure all entities are correctly loaded into HFM
Prepare Shared Service allocations to Business Units during the annual planning process. Work closely with each IT Manager to ensure Shared Service understands current costs, take advantage of cost avoidance items and manage future spend
Key responsibilities include working with around 50 NA HVAC, GFP and GSP business units to report IT Operating costs, IT project spend and Headcount. Additional responsibilities include analyzing salary costs, infrastructure costs, support contractor spend and software maintenance
Assist in collecting IT supplemental information globally
Coordinate submission and consolidate supplemental IT costs in HFM for HVAC NA, GFP and GSP, including costs, headcount and allocations. Facilitate communication between Americas IT and WHQ IT finance
Ensure project compliance to SDLC (Software Development Life Cycle) standards and Sarbanes Oxley requirements
Candidates should be team-oriented and have excellent written and oral communication skills. The successful analyst will be assertive and results-oriented and have good problem solving skills. Proficiency in the use of Microsoft Office software and a strong analytical background are desired

Analyst, IT Resume Examples & Samples

Expectation setting and follow up with customers
Ability to communicate with all levels of end-users as well as other support entities (verbal and written)
Must be able to work in a team environment and/or independently and also have strong interpersonal skills
Continuous attention to security and confidentiality issues due to exposure to sensitive data within support role

Analyst, IT, Senior Resume Examples & Samples

Complete research Epic project design and build activities as directed and complete Epic Orders/Ambulatory/Beacon design and build activities as directed (e.g., Orders Transmittal, LRR, EAP, CER, PRL, Reporting)
Follow projects from discovery to completion (Discovery, Feasibility, Planning, Execution, Testing, Implementation, Review)
Collaborate with the applicable DHTS Maestro Care Teams and related governance groups to identify and determine resolution path for outstanding issues and required decisions. Collaborate with the Ambulatory team and HOD team regarding research workflows, change control, etc
Help the Research Analyst Team Lead identify scope changes and raise issues or risks when issues are discovered. Provide hands-on support to the Research Analyst Team in planning, preparing for, and supporting the research community
Assist the MC Research Analyst team in SU/RA and upgrade testing

Analyst It-identity Access Management Resume Examples & Samples

Perform and document work activities related to transactional services
Close tickets in a timely and accurate manner
Provide excellent service to customers across the Enterprise
Acquire and apply business as well as corporate security knowledge to tasks and activities
Organize own activities for short term or sub-project/components under the direction of experienced personnel and report on status

Lead Analyst IT Resume Examples & Samples

Manages a Team of Development resources at EITC. Resource forecasting and assignments
EITC Single Point Of Contact to Manager, IPA Information Integration coordinates issues / communications across the EITC ETL Delivery and Platform group
Drive matters at a task level to be able to progress delivery. Communicates with customers and suppliers, articulated in terms they understand
Assist partners across the globe in the deployment of ETL delivery and participate in activities such as Information discovery and data provision. Must ensure key milestones are achieved for project delivery
Recognized as an ETL SME in one or more application areas. Is able to articulate business context, business drivers and business information needs in one or more of Eaton’s businesses
Is able to articulate business value and impact of ETL programs. Understands the need for information integration matters in business terms. Provides guidance on best use of ETL technologies
Must have had exposure to information architecture, data structures, entities, relationships – in the context of a large Fortune 500 Organization
Drives discussions and improvements around Continuous Improvement, scalability, reliability, performance and quality
Ensures the adoption of standardized EITC delivery processes within ETL development team
Ensure the adoption of QA processes and the leverage of the EITC QA group, in EITC BI projects
Work with EITC IT OPEX group on firming up the usage of IT service level and project metrics per the I.T. BSC and standard ITFE goals
Drive opportunities where the EITC Information Integration group create business value through innovation and value-add deliverables
Must have Knowledge of various Business Processes embedded across an Enterprise
Should have had significant experience in implementing systems that have involved data acquisition, data extracts/loads, data interfaces between systems. Some exposure to Data quality would be nice
Must have an understanding of the use of BI and Analytics in one or more Enterprise Functions
Minimum of 10 years’ experience ( 5 years Informatica related ), of which at least 3 years in a Managerial role
Working knowledge of Informatica, DAC, Oracle OBIEE, Oracle OBIA
Practical experience within Capacity Planning, Release Mgt, Project Mgt, Performance Tuning, Service Delivery, Solution Architecture and Integration Governance

Analyst, IT Resume Examples & Samples

Report directly to Head of Finance, participates in setting strategic direction for the organization
Prepare finance reports, budget forecast and other P&L comparative analysis
Evaluate the company business with analysis on KPI and financial analysis on business performance of the company
Conduct due diligence and feasibility studies
Conduct business studies and other market trend reports

Analyst IT Resume Examples & Samples

Supports implementation/enhancement projects for target system using PROLaunch
Builds strong relationships with other IT professionals and with business users
Helps gather requirements scope & disposition through process compliance and gap analysis
Deliver functional specifications & configuration in line with the agreed and approved design
Complete documentation and unit testing
Provide integration testing support, and review of end-user training materials
Support project cut-overs, go-lives and warranty support
Bachelor Degree or equivalent experience using the application and business process
Minimum of 2 years’ relevant experience (can include mentoring, training program such as ITDP)
Ability to understand business needs and apply standard solutions/software configurations to meet requirements
A basic understanding of the relevant business processes that are supported by the software
Basic level of system expertise
Minimum One year experience in SAP Security and GRC

Analyst, IT, Senior Resume Examples & Samples

A minimum of five years of experience in business operations or financial management, preferably in higher education. Experience and understanding of sponsored research in higher education is preferred
Prefer experience in configuring and implementing financial or Project System modules in SAP (ECC, workflow and Business Warehouse), or a similar ERP system
Ability to manage multiple projects/assignments, ability to work with a broad range of administrative, technical, and functional staff, and a broad understanding of University administration and operations are required

Senior Systems Test Analyst, It-based Resume Examples & Samples

Authors test cases for BI reporting applications within the scope of a broader defined testing strategy and is typically involved in test strategy development for projects and systems
Authors test cases for BI reporting applications that integrate with larger computer systems and complex multi-system, and works with other members of the project team to gain necessary input and execute appropriate revisions to ensure accurate and complete software testing activities
Performs internal peer reviews of test cases from other Analysts prior to and following execution as required to ensure issues/errors with the test scripts are identified and resolved
Leverages automated testing tools for test planning and management, test case authoring, test case execution and issue/defect tracking
Performs review of deliverables produced by other members of the IT department throughout the Systems Development Life Cycle, for completeness and detail ensuring the specifications are of a high quality, meet regulatory requirements, and can be used to write test scripts
Develops validation paperwork and maintains auditability of product documentation including requirements / use cases, validation reports, testing strategies, test cases, change, issue and risk management, regulatory change control, and more
Possess a detailed understanding of the requirements elicitation, analysis, and specification process including user requirement specifications and functional specifications for larger, complex applications
Ability to author and execute test cases as well as to assist in authoring test plans and strategies and coordinate testing and testing assignments. Requires minimal technical instructions and guidance with complex tasks
Solid understanding of the requirements elicitation, analysis, and specification process. Ability to perform primary testing role in review of requirements specifications for testability, in design review and in testing strategy reviews
Experience in Business Intelligence (BI) reports’ validation and testing
Experience with Tibco Spotfire BI reporting tool strongly desired
Very strong knowledge writing and executing SQL scripts
Strong understanding of Data Warehousing / Business Intelligence principles is highly desirable
Experience in the Healthcare Industry with a regulated Life Science / Contract Research Organization (CRO) a strong plus
Flexibility, ability to learn, and ability to work within in a collaborative fast-paced QA testing team environment
Solid understand of testing and validation strategies, practices in a healthcare regulated environment
Familiarity with Quality Center ALM and testing automation, Jira, and TopTeam tools
Specific experience in CRO related solutions including CTMS, ODM, CDISC / SDTM, eDC, Safety, Lab systems is a strong plus
Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences
Strong relationship building and facilitation skills to work directly with business users who are not technical in nature
Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features

Analyst It-administrative Resume Examples & Samples

Handles inquiries, schedules appointments, and fills other office support functions
Perform on-boarding and off-boarding processes
Support access requests and onboarding processes
Manage the floor seating charts
Manage contractor cubical billing
Support project command center setup and planning
Support project catering requests
Provide off hours project support
Support Sr. Managers and Project Managers with admin duties
Coordinate travel arrangements for Director, Sr. Managers and Project Managers
Performs this service in support of (fill in business area ' i. e. Energy Delivery, Real Time, etc)
Works under direct supervision and follows standard procedures to accomplish assigned tasks

Analyst, IT Ops Resume Examples & Samples

Coordinates as smart hands with different technology workgroups
Attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients
Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
Perform hardware and software upgrades to peripheral equipment
Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
Perform site maintenance and safety checks of assigned equipment
Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Bachelor's Degree in related field from a four-year college or university with two to four years of experience preferred
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Sense of professionalism and ability to develop relationships

Analyst IT, Engineering Systems Resume Examples & Samples

Support production business processes to meet business process requirements
Manage end to end implementation planning including project management, issue management, communications and change management standards
Manage resource requirements, develop estimates and work plans, and provide for deliverables, schedules, communications and quality of implementation projects
Configure solutions for identified gaps in functionality and business process
Participate in design reviews and business model matching sessions
Resolve system issues resulting from user error, incomplete system setup or systems bugs
Gather and understand business requirements for support and work with the rest of IT to ensure expectations are met or exceeded
Maintain complex integrations between ERP and third party systems
Manage and coordinate all development applications including requirements definition, vendor evaluation, strategic systems planning, processes re-engineering, design, and development, and documentation, production support of major manufacturing implementation or new functionality
Leverage business knowledge and expertise to deliver business process improvements
Provide analysis and requirements to the Development area as it pertains to customization while following standard practices
Manage user acceptance testing and approval of configuration and development with the business partners for signoff
Develop user acceptance test scenarios, test scripts and results to validate configuration with the business
Provide innovative solutions by staying abreast of current technology
Follow established policies and procedures for system security and production operations
Collaborate with other IT and functional area personnel on routine and major system upgrades activity
Develop test plans and protocols for evaluation of system performance
Prepare user training materials and assist users in the conversion and implementation of the system
Lead IT projects and related team members (onshore and offshore mix) for small enhancements and upgrades/patches
Bachelor's degree in Information Systems (IT), Computer Science, or Engineering (Mechanical/ Electrical) required
3+ years of related experience in business systems, server hardware, software, or Engineering client support
System experience: SAP-PLM preferred; Siemens TeamCenter, PTC PDMLink, and MatrixOne Agile solutions acceptable
Engineering software experience (as user or integrator): mCAD preferred (PTC Creo/ProE, Dassault SolidWorks/CATIA, AutoCAD, NX); eCAD (Altium, Mentor Graphics) or CAM/CAE (CNC, moldflow, FEA) acceptable
Certifications ITIL, A+, MCP, or MCSE nice to have
Quality certifications: Green Belt/Black Belt Six Sigma nice to have
Experience in computer workstations, hardware and software troubleshooting
Experience with programming languages such as Java, VB, .net, Lisp, SQL, etc. nice to have
Ability to transform and automate business needs and requirements into system solutions
Software and license administration
Works with business units in analyzing, identifying business processes and recommends new ideas and/or efficiency opportunities
Support of PLM/ERP systems integration: Material Master, Bill of Material, Change Management (ECM), and Document Management (DMS)
Manages upgrades and assessments of PLM and CAD tools
Strong troubleshooting skills with client-server architectures
Proficient in configuration and customization techniques for WRICEF management
CAD integration knowledge will be an added advantage
Experience in working on Change Requests (CR) and helpdesk ticket resolution
Proficiency writing functional specifications for the CRs and coordinating with the technical team, and user acceptance testing
Capacity to work with multiple internal and external customer requirements from all business groups and determine appropriate solutions
Communication skills (English written and verbal) required; foreign language(s) helpful

Analyst, IT Business Services Resume Examples & Samples

Bachelor’s Degree in related curriculum, i.e. Information Systems
Minimum 7 years of experience functional and technical capacities with solid knowledge of ERP systems (SAP preferred) and SaaS solutions
Technical consulting experience preferred
Experienced in the use of questioning and facilitation techniques to gather information at the appropriate level of detail and scope to represent stakeholder needs
Experience analyzing and defining detailed business requirements to support strategic and/or tactical projects to include familiarity with technology governance processes as well as HR and Legal business processes
Understanding of project management methodologies and processes
Proven experience partnering with business to create technology and process roadmaps to meet near- and long-term strategic goals
Ability to manage challenging situations with tact and maturity
Solid understanding of technology infrastructure and the ability to collaborate and partner with business and solution architects to design and implement comprehensive solutions
Demonstrated organizational skills with the ability to manage multiple tasks and meet deadlines
Exceptional written, verbal, and presentation skills with experience interacting with both technical and non-technical users at all levels of an organization
Ability to work on assignments with Legal business partners or other business areas as needed on projects and programs
Able to travel worldwide and flex daily work schedule to allow for time-zone differences for global teams. Travel anticipated up to 25%
Ability to collaborate with internal customers and peers as well as external vendors to identify opportunities for improvement

Analyst, IT Knowledge Management Resume Examples & Samples

Create and update Knowledge Articles
Research, collect and document instructional information to be used in Knowledge Articles
Review and update training material in conjunction with IT Service Desk Trainer
Review feedback from users and IT support teams to identify areas of improvement
Provide technical support and guidance to the IT Service Desk

Analyst, IT, Senior Resume Examples & Samples

5 years’ experience with ETL tools with an excellent knowledge of ETL concepts
Leads ETL data mapping processes
Performs design, completes development and implements integration and interface requirements
Collaborates with team members regarding industry standard data management practices and standards (viz., CDISC, etc.)
Creates ETL Detail Design & ETL specs at the (Informatica) mapping level
Develops SQL queries and shell scripting
Creates Informatica, Unix, and Oracle code artifacts
Automates the jobs and scripts
Performs Unit Testing
Does performance tuning using the ETL tool
Resolves defects during testing
Creates deployment guide and Runbook for support phase of project
Organizes and consolidates scripts for workaround and production support
Extensive experience in developing stored procedures, views, functions, triggers, & advanced logical methods; writes SQL and shell scripts and develops reports as required
Excellent knowledge of SQL/Oracle and relational databases
In conjunction with Business SME Data, interviews operations stakeholders and understands/documents their business requirements
5 years direct ETL tool experience
Experience working with relational technologies including Oracle and SQL Server, star schemas and OLAP
Data mapping experience in design and implementation
Comfortable working with complex data structures
Microsoft .Net experience (ASP.NET, C#, VB.NET, ADO.NET, WPF, Silverlight) a plus
Excellent Analytical skills required
Ability to influence multiple levels on highly technical issues and challenges
Excellent oral and written communication skills is required
Attention to Detail is required
Ability to Multi-task is required
Experience in writing SQL and shell scripts
Expert knowledge of MS Word, Excel, Project, PowerPoint and Visio
Flexibility/Adaptability is required
Proven organizational, decision making, time management and collaboration expertise

Analyst, IT, Senior Resume Examples & Samples

5+ years combined experience in data analysis and business intelligence
2+ years development experience with one of the following BI platforms: IBM Cognos, SAP Business Objects or Microsoft BI
Expert level SQL query writing ability to reproduce report results with independently written SQL queries for unit test
Experience working with relational technologies including Oracle and SQL Server, star schemas, and OLAP
Strong customer focus with a demonstrated ability to work closely with technical and business users alike is required
Experience with multiple environments need to support full SDLC (separate development, validation, and production environments)
Excellent analytical, interpersonal, leadership, project management and problem solving skills
Demonstrates good work ethic, adherence to details, and track record of customer service
Proven ability to work both independently and in team environments
Excellent Verbal and written communication
Experience implementing visualization tool sets as an extension to an existing BI environment will be a plus

Analyst, IT Asset Management Resume Examples & Samples

Procure software and hardware assets in Oracle
Receive software license confirmations
Enter software licenses into tracking system and retrieve license keys from vendors sites
Software request follow-ups for outstanding approvals and orders
Process license transfers
Monitor the request mailbox
Lifting and physical activity may be required. Candidate must be able to lift 25 lbs. comfortably

Analyst IT Resume Examples & Samples

Oracle SOA Suite 11g
Oracle Service Bus
AIA Foundation Pack
JMS Queues/Advanced Queues
JCA Adapters (DB, File, FTP, AQ, JMS, Oracle E-BS, etc)
Web Services – XML, XSD, WSDL, XSL
4 Year college degree with minimum 3+ years of Experience
Demonstrated solution design and implementation experience using Oracle's SOA/BPEL Middleware technology
Oracle SOA Suite 12C
Experience with SOA Governance processes
Experience with SOA Architecture
Oracle BAM
BPEL Process Manager
Knowledge of OWSM
Fusion applications
Oracle Enterprise Repository/Service Registry
12c OEM Grid Control
Used at least one Source control system(CVS, Clearcase, SVN etc)
Educational Qualification –
4 Years engineering degree or equivalent

Quality Analyst IT Resume Examples & Samples

Analyze project and/or change documentation (RDNG/RTC, BRD, FRD, TDD, CR) to determine test requirements at the application/functional level
Determine and obtain appropriate test data to support test case execution
Proactively communicate and collaborate with test teams and support partners
Participate and drive test execution of application/function test cases according to test plan and schedule
Conduct post test execution wrap up activities per procedure/requirements
Experience using Test Automation framework that supports Test Driven Development, specifically Cucumber
Experience working in an Agile software development environment
Knowledge of TIAA’s SRK platform
Knowledge of RTC or RDNG or equivalent team collaboration tool for projects based on Agile
Knowledge of IDE like Intellij IDEA IDE, Jenkins and Gradle

Analyst, IT, Senior Resume Examples & Samples

Implement and maintain projects for a team of analysts in support of the above role
Understanding and support of Active Directory GPO and Policies
Work with Academic management team to develop a technical strategic vision
Respond to technical needs related to the day-to-day staff activities and assignments as well as all Academic Support functions
Maintain hands on knowledge and active involvement in the group's technical projects, tasks and activities
Provide staff project progress and report status and metrics to Academic Support Manager
Evaluate requests for service and prioritize and assign resources in order to maximize customer satisfaction
Participate in other project planning efforts as they relate to Academic Support initiatives, including project management on key efforts
Provide input during forecasting of operating budgets
Provide input on personnel technical performance,
Implement workstation automation efforts
Implement and manage collection of accurate documentation and inventory of all hardware and software
Monitor and maintain data storage adherence to Human Subject Research Data compliance
Maintain accurate documentation of all procedures regarding end user device support and operations
Track and perform trend analysis on incoming support calls,and recommend actions based on the identified trends
Participate in the group's 24x7 on call rotation
Website content management
Prior project management/team leadership
3 - 5 years of related customer support experience (focusing on technologies currently in use in our environment)
Excellent computer support skills, including Windows XP/Windows7 client experience and a good understanding of Windows workstation and file server operations, maintenance, and repair
Local area networking and communication fundamentals, including Windows 2003/2008 server, Microsoft Active Directory, Citrix environment, database basic troubleshooting, notlimited to server base connectivity issues
Requires understanding and basic knowledge of workstation remote management and software distribution
LAN management or programming experience focused on the installation, operation, and maintenance of Windows based workstations and/or file servers and attached peripherals, not excluding profile administration under Microsoft Active Directory
Blackberry/PDA customer and device support, not limited to vendor contact and detailed MS Outlook troubleshooting
Good analytical skills, ability to work well with others, handle multiple and simultaneous assignments, and work independently
Strong business skills with an attention to end user and customer satisfaction
Excellent interpersonal/team building and organization/time management skills, strong customer service focus, and positive personal behavior characteristics

Analyst, IT Resume Examples & Samples

Provide Tier 1 desktop level support to Reading Center users
Perform daily server maintenance
Install and setup new computer work stations
Respond to and resolve DRC employee computer hardware and software issues
Perform and document routine systems backups and test recovery
Assist with the procurement of all DRC IT equipment
Assist with management of licensing across all applications and systems
Configure, qualify, and support all internal review software as directed
Remain up to date on industry trends and standards
Address day-to-day Duke Reading Center technology issues
Assist with preparation of reading center publications
Maintain relationships with Duke Reading Center vendors
Collaborate with other departments within Duke, when necessary

Analyst, IT Resume Examples & Samples

A technical background including experience with reporting tools such as Crystal Reports or Microsoft Reporting Services and SQL
A minimum of two years of experience in information technology, business operations or HR/Payroll management, preferably in higher education or health care
One to two years of experience as a Business Analyst on IT project is preferred
Ability to manage multiple projects/assignments, ability to work with a broad range of administrative, technical, and functional staff, and a broad understanding of University and Health System administration and operations are required

Analyst, IT Business Resume Examples & Samples

Similar to how Masonite provides a roadmap for its employees – The Business Analyst will provide a roadmap for Software Application Development projects by successfully eliciting and documenting business and functional requirements. To be successful in this role you need to have great communication Skills, Analytical Skills, and the Technical Ability to elicit and document requirements
By nature of the job, business analysts spend a great deal of time interacting with users, clients, management and developers. A project’s success may depend upon the business analyst clearly communicating details like project requirements, requested changes and testing results. Fluent language skills and written communication abilities are necessary to thrive in a business analyst career
A business analyst’s skill set should include outstanding analytical skills so that a customer’s business needs are properly interpreted and translated into application and operational requirements. One aspect of the job is analyzing data, documents, user input surveys and workflow to determine which course of action will correct the business problem. Strong analytical skills are beneficial in performing the business analyst’s job successfully
In order to identify business solutions, a business analyst should know what information technology applications are being utilized, what new possible outcomes can be achieved through current platforms and what the latest technology offers. Testing software and designing business systems are also important technical business analyst skills. Gaining respect and creating a sense of confidence among IT and business end-users requires a business analyst to speak with confidence about business and technology, and to demonstrate a strong technical aptitude
The Business Analyst’ s main responsibilities will be to deliver: Business Requirements documents, System Requirements Diagrams, Business Process Workflows, User Requirements documentation, and system Test Cases
The Business Analyst will need to elicit and document business and functional requirements and provide and be able to put them into BRDs (Business Requirements Document), System Requirement diagrams, Business Process Workflows, User Requirements documentation, and system Test Cases. Deliver analysis in a manner that is actionable (through code) by the team
Ability to define/document Activity Diagrams, Use Cases Diagrams, User Stories Domain Modeling, System Sequence diagrams, State Diagrams, Swim Lane Diagrams, User Mockups. Then create BRD’s and SRD’s
Exposure to Rational Unified Process and Agile Methodology is a plus
Exposure to these Software requirements gathering / management tools: Blueprint Requirements Center, CaseComplete, JAMA, Primavera, Rally Rational, Ratioinal SpiraTest, TestTrack, Visio – Business Process Diagrams
Modeling techniques and methods

Project Analyst, IT Resume Examples & Samples

Development and maintaining project schedules (e.g. Gantt charts) and identifying project critical path(s), risks, issues, etc
Manage projects as assigned by the IT PMO
Maintain the project related data and documents within the West Project Management System
Documenting project meetings and following up on open action items
Create/ maintain project dashboards to communicate status and progress
Track project costs versus budgets and alert management of potential overruns
Initiate project change alerts in the case of delays, changes in scope, costs, or deliverables
Monitor resource needs and issues, work closely with resource managers to develop action plans to ensure program commitments remain on track
Drive transparency of project workloads, financial, commitments, and expectations
Analyze, forecast, report the project budget and work closely with finance for accruals and charges related to the project
Performs other duties as assigned based on business needs
Education or Equivalent Experience: Bachelor's in, Masters preferred
Experience: 3-5 years of experience
First experience in business analysis or project planning
Self-motivated and dynamic individual who is willed to develop and maintain collaborative working relations across IT and the other functions at West
Proficient in the Microsoft Office suite

Analyst, IT Performance & Capacity Management Resume Examples & Samples

Provide monitoring, capacity, utilization, demand, and performance management activities to manage performance expectations, and make sure that user requirements are met
Research and evaluate new products and technologies to improve monitoring and make root cause analysis efficient
Design, implement and guide the development of Dashboards and Reporting to help in communication, problem solving, and diagnostics
Propose, design, and implement new solutions or enhancements and additions to current environment
Manage capacity and performance standards / guidelines of all internal systems
Provide excellent technical/non-technical support with outstanding customer service
Assist in developing and enhancing cooperative interdepartmental and business relationships and communications
Takes personal responsibility for making meeting commitments and ensuring expected results are achieved
CCNP and/or MCSE certifications preferred

Analyst, IT Systems Senior Resume Examples & Samples

Maintain a working knowledge of all systems utilized by team
Have the ability to answer technical and procedural questions related to those systems
Continually review the modular capabilities within Varasset, looking for process improvement opportunities
Work to resolve Remedy tickets submitted by users for system issues in a timely fashion utilizing approved processes
Work closely and effectively with all associated work groups
Identify areas within Varasset in need of routine maintenance and execute upon it as necessary
Perform and lead User Acceptance Testing where necessary. Continue to monitor for quality assurance, perform routine maintenance, and complete updates as appropriate
Actively participate as a system SME in all project related meetings guiding peers to utilize the application to the best of its ability

Analyst, IT Development Bangalore Resume Examples & Samples

Good experience in Software Development
Experience in Oracle Financials with focus on Account Payable/General Ledger/Purchasing
Knowledge in some of the following technical components of Oracle Applications - APIs, workflow, Alerts, Forms and Reports
Experience with Oracle Technologies in Customization of Oracle Modules

Analyst, IT Resume Examples & Samples

Excellent computer support skills, including current Windows and Mac OS X and a good understanding of workstation and file server operations, maintenance, and repair
Local area networks and communication fundamentals, including Microsoft Active Directory, Citrix presentation environment, database basic troubleshooting, not limited to server based connectivity issues
Understanding and basic knowledge of workstation remote management and software distribution
Excellent team skills, strong customer service focus, and positive personal behavior characteristics
Bachelor's degree in computer science, mathematics, or related field, or equivalent coursework, technical training, or experience
Excellent technical documentation skills
Academic environment and/or Duke experience is desired

Analyst, IT Development Resume Examples & Samples

Develop conceptual application designs that comply with technical architecture standards
Designs components within high-level architecture blueprints; articulation of design patterns, reusability fundamentals and future requirements
Identifies key application design issues (e.g. maintainability and performance) and recommends possible solutions
Demonstrates awareness of how own programs link with those of other developers and of the overall system
Ensure application availability as per Service contracts or SLA
Co-ordinate with Application management teams or developers for fixing defects and also support teams for resolution of data related issues
Co-ordinate control scheduling changes and ensure future application growth and overall platform performance capability
Ensure all scheduled jobs run to successful completion, including housekeeping

Analyst, IT Development Resume Examples & Samples

Executing backend data-driven test
Create, design and execute test plans, test harnesses and test cases
Test flat file data transfers
Looking for an ETL tester with 2-4 Yrs of testing experience, Hands on experience in Informatica, Oracle, UNIX and Teradata. Strong knowledge in SQL using Teradata and Oracle. Should have Experience in implementation of Data Warehouse projects in Agile-model

Analyst, IT Development Resume Examples & Samples

Owns code branch creations on TFS tool
Controls promotion of code version through their lifecycles within releases using TFS tool
Automate build and deployments to allow quality of our deliverables
Document build requests for non-production and production environments with detail steps to implement development team changes
Designs components within high-level architecture blueprints, articulation of design patterns, reusability fundamentals and future requirements
Identifies and fixes errors and deviations
Prepares flow charts and systems diagrams to assist in problem analysis and system documentation
Co-ordinate with Environment Management System teams or developers for fixing defects and also support teams for resolution of data related issues

Senior Systems Analyst, IT Resume Examples & Samples

Follows all EQT IT project management framework standards, procedures and documentation
Accountable for the ownership and the delivery of project: Scope & Requirements Documents, Project Plans, Functional and Technical Specifications, Current and Future State Process Maps, Use and Test Cases, QA coordination and Presentations
Collaborates with team members and leaders across the organization to gain consensus and implement industry leading solutions
Evaluate solutions against business requirements for best fit. Facilitates software selections
Research and/or facilitate system and architectural changes
Ability to take ownership and lead process improvement efforts
Detailed knowledge of the Project Management & Software Development Lifecycles
Demonstrated knowledge of Web and Client-Server technologies/architectures
Evaluate and document current state and future state business processes
Ability to plan, lead, and monitor testing efforts
Multi-task and prioritize across a number of projects and initiatives
Work independently and collaborate effectively across the organization
Self-motivated, goal-oriented individual with the ability to take ownership of the task assigned
A Bachelor’s Degree in Information Systems, Computer Science or Business Administration
Minimum of 3 years work experience in Natural Gas Industry
Minimum 3 years of work experience in Information Systems
Minimum 3 years of experience in understanding of business concepts, business systems development and analysis
Knowledge of SQL Server Reporting Services, SQL Server Integration Services
Knowledge of self-service data analytic tools (Spotfire, Tableau)
Knowledge of the following: Quorum, Maximo, FlowCal, Endur or IBM TM1
Understanding of Waterfall and Agile methodologies
Understanding of ITIL Framework
Experience supporting Midstream Operations, Transportation and Accounting
Experience supporting Natural Gas Commercial Operations

Analyst, IT Development Resume Examples & Samples

Develop code according Dell standards
Fix code defects during testing phase
Participate of the project releases to production environment monitoring the system and supporting the implementers
Perform and formalize its own work using Visual Studio (tasks, check-ins, builds, etc)
Participate actively of all the SCRUM ceremonies
Interact with project stakeholders based around the globe
Competent to work inside a team at the highest technical and professional level with focus on the customer

Lead Risk Analyst, IT Risk Management Resume Examples & Samples

Support IT Risk Management leader on all business and technology related initiatives
Collaborate with technology leaders and line management to provide risk and control perspective in response execution of various IT initiatives
Partner with the business to execute technology risk and control assessments throughout the IT landscape. Assess policies, procedures, and processes supporting Technology, Information Security and provide key input into risk mitigation strategies and programs
Ability to proactively understand, assess and document key IT risks and controls across operational and information security domains
Working knowledge within industry as well as handle around various regulatory frameworks (SOX, ISO, NIST, etc.)
Ability to develop working relationships with the business, and a broad understanding of business processes in order to translate technical issues into business-related decision points
Collaborate with peers in risk management functions
BA degree in related field (MIS, IT, computer science, etc.)
Seven years of experience working in a technology related environment, specifically within IT Risk, Internal Audit, and Information Security
Minimum of four years working in a Big Four industry or part of an IT Risk function
Experience in any of the following IT disciplines (application development, information security, technical architecture)

Analyst, IT Development Resume Examples & Samples

Designing, coding, testing, debugging and documenting Pega PRPC (Java-based platform) programs
Collaborating with business analysts and systems analysts to prepare technical specification documentation
Examining document requirements, technical design documentations, unit test, system test, user acceptance test, and implementation plans for small to complex projects
Staying current with new technology developments and development techniques
Responsible for monitoring and reporting development project status and anticipating potential issues that could adversely impact scheduled
Provide Level 3 (application development) support for escalated production incidents orchestrating different teams for issue resolution
Conduct technical reviews, provide direction and lead other Application Developers

Analyst, IT Development Resume Examples & Samples

Designing, coding, testing, debugging and documenting Java-based platform programs
Responsible for Leading, monitoring and reporting development project status and anticipating potential issues that could adversely impact scheduled
Computer Science, System Analysis or similar technical degree
Experience with AGILE methodologies in addition to standard waterfall SDLC
Ability to work independently and/or as part of a team
Experience in the following technologies: Java EE, Web Services, Jenkins, Bootstrap, Javascript, JQuery, WebLogic
Hands-on experience with Bash shell script and linux command line
4+ years of experience in design and development of software using Java based technologies
Ability to develop new approaches to complex design problems
Must be organized, have an eye for detail, and be able to put ideas into a tangible form
Strong communication skills and leadership qualities

Analyst IT Resume Examples & Samples

　　　　Receives requests for computer technical assistance and problem resolution from company employees. Responds to client requests by diagnosing and resolving reported system issues. Technical support may involve providing on-site and/or remote support.　
　　　　Collects detailed information to categorize request in order to determine method of resolution. Escalates more complex problems to other technical support teams and/or outside vendors. 　　
　　　　Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution, or (2) decide proper level of maintenance required to solve problem. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime
　　　　Performs tier I and 2 system administration functions. 　Designs, implements, and operates server rooms and computing infrastructure running in the region. 　 This includes servers, storage, operating systems, data backup, WAN, LAN, PBX, VoIP and other related IT technologies. Works closely with corporate IT teams to ensure the designs, implementations, and operations are in accordance with corporate direction, standards and practices.　
　　　　Provides technical leadership and training for lower level technical support technicians and analysts. 　Provides technical trainings to end-users of implemented IT technologies.　
　　　　Researches new and upcoming technologies, identifies and recommends where and how it may improve existing processes or enhance overall productivity. 　 Conducts technical demonstrations if needed.　
　　　　Acts as a team member for special assignments within the department, supporting global IT initiatives and project implementations
Bachelor's degree in IT or related field
　　　　Knowledge of a wide variety of current information technology systems and networking concepts
　　　　3-5 years of experience in IT responsibilities to include 　IP Telephony, Microsoft Office 365, Cisco Networking, SAP, Server Infrastructure, VMWare, Desktop Imaging, Help Desk Support, Ticketing, ITIL Framework, and hardware procurement
　　　　History of exhibiting excellent analytical and troubleshooting skills
　　　　Proven ability in managing multiple initiatives/projects
　　　　Strong training skills including content creation, PowerPoint, and public speaking
　　　　Ability to demonstrate strong interpersonal skills, including the capacity to collaborate with others and to facilitate teams
Ability to travel (up to 10%) to other U.S. company sites

Analyst IT Resume Examples & Samples

Work with customers to resolve server issues
Install and support Windows operating systems on Bayer's servers in North and South America
Assist in the provision of file management and print services
Support the environment, complete project work to make improvements, or add acquired businesses, as required
Must have bachelor’s degree or combination of education, experience and training evaluated to be equivalent to a bachelor's degree in Computer Science, Information Systems, Engineering or a directly related field
Three (3) years of experience in a related position
Must be fluent in Portuguese and/or Spanish
Must have two (2) years of experience administering Microsoft file, folder, and share permissions
Must have any experience with
ITIL based processes, specifically Change Management and Incident Management
Microsoft WSUS patching processes
TrendMicro Anti-Virus monitoring and troubleshooting; and
Working as a member of an international team
Must be a Microsoft Certified Professional with two (2) years of experience administering current OEM supported versions of the Windows Operating System

Analyst, IT Development Resume Examples & Samples

Interact with Business Partners and Software Development Architects/Analysts to understand the requirements
Define and Create design document and review with architects and leads
Lead the development process for the tools supported
Participate actively and effectively on the defect tracking cycle
Experience in the following programming languages: C, C++, C# or any C based languages, ASP, JAVA, Java Script, VB

Analyst, IT Development Resume Examples & Samples

Design and build automation solutions for Dell IT
Designs, codes, tests, debugs and documents software according to Dell’s systems standards, policies and procedures
Provide basic systems recommendations for defined business needs
Creates documentation on all programming work
Performs maintenance on existing software products
Writes programs according to specifications from higher-level staff
Support the applications as Level 3
A minimum of a Degree in Computer Sciences/Software Engineering/Information Technology
At least 1-2 years of working experience in Java/.net/scripting development
Individual that is optimistic, proactive, good initiative, passionate, strives to achieve more as a team, and able to motivate others
Good analytical and conceptual thinking skills
Required knowledge or experienced development in C# and .NET, PowerShell, Java or other languages
Knowledge or experience in Microsoft System Center Orchestrator and PowerShell script will be added advantage
Knowledge or experience in Web Service/SOAP/any API call will be added advantages
Requirements gathering activities and early adopters to the code being developed allow the candidate to interface with all levels of the project team members
Knows the fundamental concepts, practices and procedures related to applications programming
Basic knowledge of PL/SQL or SQL coding, testing, and debugging simple applications
Basic understanding of how key business needs drive technology decisions
Experience in Agile will be an added advantage

Analyst, IT Enterprise Portal Resume Examples & Samples

Develop Enterprise Portal solutions working with technical internal / external consultants
Designing/review specification, functional and technical requirements
Providing production support and contributing to on-call requirements as needed
SAP Net weaver development experience
Well conversant with Netweaver Java / SAP portal
Good knowledge required in Netweaver Web dynpro Java, EJB, Web services, BPM, Portal
Experience in designing Netweaver BPM solutions based on business requirements
Good understanding of HTML5 and other technologies like SAPUI5, HANA, JAVA, other UI/ front end technologies
Well versed with the various phases of the software development life cycle. Experienced in requirements gathering, analysis, design, software coding/development and implementation
Well conversant with providing Functional Specifications
Good oral & written communication skills are required
Partner with peers when coordinating delivery and problem-solving across IT functions; secure the involvement and participation of other IT organizations as needed to deliver high quality application solutions and support
Develop and maintain relationships with key business and IT stakeholders within
Strong diagnostic and troubleshooting skills
High level of discretion and judgment
Proficiency in written and spoken English. Other language skills is an asset
Excellent analytical skills and ability to solve problems and manage processes within a complex environment
Very good presentation skills
Proactive in learning and highly self-motivated

Lead Analyst It-field Resume Examples & Samples

Provide functional expertise and/or operational support for maintaining performance and reliability of wireless radio networks within our area of responsibility. Develop and regularly report out meaningful metrics on the quality of our repair work and the performance of the wireless radio networks
Lead the operational process design, development, and implementation with the Field Area Network Operations team, other utility business & IT resources, and outside vendors. Assist IT Project and Engineering teams in planning the implementation of new wireless technologies to ensure a smooth transition to Operations
Identify low value work to be eliminated or outsourced in order to free up resources required to support newly deployed technologies. Lead the implementation of new support models
Identify and provide Business and IT data on wireless network trends and issues. Participate in Field Area Network Operations review and standards setting. Assist in conducting presentations as needed on Field Area Network related topics
Maintain and enhance engagement with our customers, business partners, and IT coworkers in order to improve operational effectiveness and customer support
Maintain business acumen and technical knowledge within own discipline or function
Provide performance evaluations, career development feedback, and recognition as required

Analyst IT Resume Examples & Samples

Two-year IT Certification or Associate’s degree or higher from an accredited university
Minimum five (5) years of IT experience
Minimum ten (10) years of IT experience
Experience with Lab & Manufacturing process equipment integration
Experience with latest MS PC/Server & Cisco Network/Firewall technologies
3M relocation plans vary. For more information on the relocation plan for this position, please contact the internal contact listed on the requisition

Analyst IT Systems Senior Resume Examples & Samples

Develop and Maintain New and Existing .NET Desktop and Web Applications in Support of Distribution Grid Services
Performs IT work in Software Development and Maintenance, Database Development and Administration, Business Reporting
Occasionally acts as a Project Manager and is responsible for planning, scheduling, and monitoring the SDLC of a project
Work collaboratively with departments and team members to effectively communicate progress and performance
Identify trends and root causes of challenges, determines solutions, and makes recommendations for management consideration
Knowledge of Kofax Capture, Kofax Transformation (KTM), Sql Server Reporting Services, Tableau are a plus

Analyst IT Systems Senior Resume Examples & Samples

Performs IT work in Software Development, Database Administration, Data Warehouse Analysis, Systems Programming, Network Engineering, Data Storage, or Unified Communications & Messaging
Performs as a Project Leader and is responsible for planning, scheduling and monitoring projects
Work collaboratively with departments to effectively communicate progress and performance
Applies SRP and IT processes/methods, practices and techniques to deliver solutions

Analyst, IT Performance & Capacity Mgm Resume Examples & Samples

Participate in technical discussions with application development and quality assurance personnel to incorporate monitoring features at design, development, and test stages
Identify forecasts and trends through the use of metrics
Participates in vendor management activities
Manage projects and special assignments within the department and conduct presentations to management on those assignments
Respond to highly complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution
Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. Participate and assist in driving the knowledge management process
Assists in the acquisition of new solutions and equipment
Responsible for 3rd level support of the monitoring and performance management infrastructure and services
Assists with establishing budgetary requirements for equipment and services

Lead Quality Analyst IT Resume Examples & Samples

Makes work assignments and determines the direction work should take
Plan and manage team’s effort and deliverables based on project priorities; Commits to deliverables
Experience in programming in Java, debugging code, and identifying issues with code
Hands on experience with SQL Queries and automated back end testing
Experienced in automation testing in Agile projects
Experience with HP tools – ALM, QTP/UFT, Service Test
Experience with using Jenkins
Experience in hiring and mentoring employees and Contractors for automation initiatives
Experience with a variety of testing tools will be a big plus e.g. CA Devtest (CA Lisa), Ruby, QTP, Robot framework, SOAP UI Pro (or equivalent for API testing), Excel macros or any other open source testing and reporting tools

Analyst, IT Business Resume Examples & Samples

Work with internal business clients to document business requirements for TrackWise solutions and applications interfaced with it
Analyze current processes, and document configuration, application functionality and integration modifications needed to support business requirements
Create SDLC project deliverables including design, configuration, and testing
Work with software vendors to understand existing and future release functionality
Execute and document testing and work with team members for problem resolution
Provides technical assistance to users inquiries regarding errors, problems or questions
Perform Quality Assurance validation on requirements based software applications
Escalate incidents and requests as required to ensure quality service and within established service targets
Participate in after-hours on-call support rotation as required
Provide technical and procedural direction to team during manager’s absence
Participate in knowledge transfer activities to relevant support teams for implemented solutions
Minimum of 5 years of relevant IT experience supporting / developing systems solutions to business requirements required
3 years experience implementing or supporting TrackWise solutions required
0-2 years of experience in supporting or implementing enterprise software in a regulated (preferably Pharmaceutical / Medical Device) industry required
2-5 years of experience in Previous Application Maintenance / Support experience required
2-5 years of experience with systems supporting Training Management or Document management is a plus preferred
Trackwise experience - min 3 years required
Understanding of IT Quality Methodology and Change Management, including processes and tools required
Experience with Web Services/Java is preferred
Experience with Crystal Reports a must
Knowledge of GxPs, FDA Regulations governing validated applications including 21CFR Part 1 preferred

Analyst, IT Business Ba&d Resume Examples & Samples

Work with users, IT resources, and vendors to evaluate needs and propose appropriate solutions to users’ needs
Perform quality assurance for assigned projects
Serve as on-site IT representative for project implementation
Serve as the project leader for smaller-scale IT projects
1+ years of operational experience, or equivalent, in designated area(s) of expertise, preferably functioning within the department or group to which they will act as the liaison
3+ years of experience gathering system requirements from users and business owners, translating them into detailed requirements documentation, ensuring that business rules are clearly defined through workflow diagrams, business needs are documented and validating that limitations or risks are understood
Must have experience with the Microsoft Office suite of products
ITIL V3 Awareness training preferred
Must have strong organizational, analytical, and troubleshooting skills
Must have strong communication, customer service, and interpersonal skills
Must be able to obtain/maintain any necessary certifications and/or licenses

Senior Functional Analyst IT Business Intelligence Resume Examples & Samples

Experience in SAP and SAP Business Objects, SAP Business Warehouse (BW)
Experience designing both real-time/near real-time solutions as well as historical data solutions
Exceptional customer service skills. Looks to lead by serving peers and internal customers

Analyst IT Assets Resume Examples & Samples

Create and interpret reports with respect to inventory
Relies on extensive experience and judgment to plan and accomplish goals
Create and Maintain documentation on all processes and procedures
The Asset Analyst will have the responsibility to make decisions under guidelines as provided by the Manager. These decisions will include when to bring more inventory in
The Asset Analyst will receive medium level of supervision. All processes and procedures are defined
The Asset Analyst’s role impacts the organization in many ways. First and foremost, they help protect the organization against fines and lawsuits from software audits, and improper use or disposal of software and hardware. Secondly, they ensure that each new employee has the correct tools to do their job. They support the organization’s Green Initiatives by ensuring assets are disposed of properly
The Asset Analyst works on a team with other Asset Analysts. They will be expected to work together and back each other up as necessary. While the Asset Analyst will have primary responsibility for their physical site, they will also be required to work with teams and customers at other sites across all of Wyndham’s Business Units
The Asset Analyst will work closely with many different teams in IT and across Wyndham’s Business Units
The Asset Analyst will have occasional to frequent contact with vendors. They will be expected to maintain a healthy working relationship with our vendor account team
Requires a bachelor's or associate degree and have minimum of 2 years of related experience in the field or in a related area
Key competencies of this position: Building Trust,Driving Results,Business Acumen
The Asset Analyst must be able to travel up to 1 or 2 weeks per year for the purpose of internal meetings, project related work and backing up of other team members as required
Familiar with a variety of the field's concepts, practices, and procedures related to Asset Management
IAITAM Certification preferred
Familiar with Software Licensing Concepts
Familiar with MS Suite of Office applications
Familiar with computer hardware and software terminology
Familiar with trouble ticketing system (especially Service Now)
ITIL foundations training, certification preferred
Ability to lift minimum of 50 Pounds consistently

Analyst, IT Resume Examples & Samples

Provide primary contact for event support scheduling, event setup,and user training with the multimedia equipment, primarily within the Link and secondarily in the Main West Quad support zone
Assist Link and other classroom users of instructional technology in finding effective applications of the technology to teaching
Support video teleconferencing with installed systems in the LINK, Telcom 119 and other locations throughout West Campus as needed, including the use of portable VTC equipment.Troubleshoot problems with equipment, including making diagnoses of and rapid response to problems facing users of multimedia equipment
Call in outside assistance of contractors as necessary
Provide area administration and oversight of digital capture programs in the LINK and classrooms on Main West Quad equipped with the capture systems: oversee the collection of the necessary capture permission forms, schedule events in a timely manner,and make any necessary post-capture adjustments to the files
Promote good working relationships with the faculty, staff,and other users of multimedia equipment and help maintain close cooperation with the other support elements in the Link and supported spaces
Work with OIT and TTS computer support personnel to maintain the computing systems in the Link area, including the fixed workstation classroom, portable laptop carts, and related systems
Assist with the checkout and support of portable equipment in the LINK, including digital media equipment, laptop carts, portable smart systems, and other instructional technologies managed from the Link Support Desk
Monitor equipment and supply movement for the A&S classrooms, in the Teaching and Learning Center (LINK) and Main West Quad zones
Provide routine preventive maintenance on the equipment as needed
Manage all Student Assistant temporary employees hired during the school year to provide ancillary support for Classroom Support staff, including conducting recruitment and hiring, training students, managing support shift assignments in cooperation with zone technician needs,conducting performance evaluations, and coordinating their use with related OIT student staffing for the Link Support Desk
Report on the effectiveness of instructional technology equipment trials in the LINK and elsewhere on West Campus and provide recommendations for introduction of new instructional technologies to general use within Arts & Sciences. Advise the Manager,IT for Classroom Support Services Facilities regarding equipment needs during the budget planning process and assist with the assessment of new equipment offered by multimedia contractors and suppliers
Higher education and instructional technologies experiance, particularly with integrated systems
Experience with Crestron control systems, particularly control system coding and Crestron programming certification is desirable
Experience with database management, specifically FileMaker Pro is desirable, as is facility with the MS Office suite of word processing, spreadsheet, presentation, and communications software

Analyst, IT Resume Examples & Samples

User Support Services – Provide end user support for faculty, staff and students in Trinity College of Arts & Sciences as well affiliated Duke programs. Maintain familiarity with supported user community and managed equipment to provide excellent proactive, just in time and customized support
2+ years experience in first or second level desktop computer support
Experience with troubleshooting and installation of various hardware components including but not limited to laptop displays, hard drives, RAM, logic/motherboards, wireless cards, batteries, printers, scanners, displays, and wireless devices
Experience in support/troubleshooting of computers (laptops, desktops) with MacOS and Windows operating system. Similar experience with mobile devices using Apple iOS and Android OS is a plus
Experience with remote administration applications such as Apple Remote Desktop, Casper Remote and/or ScreenConnect
Experience web conferencing software such as Skype or WebEx
Experience with Interactive Display software
Ability to communicate technical information in a polite, professional manner
Ability to multitask, prioritize and work independently in a high volume, time sensitive environment
Experience with endpoint management tool suites for both Mac and PC platforms such as JAMF Casper Suite, BigFix, Microsoft System Center Configuration Manager and Symantec Endpoint Protection Management
Experience with Active Directory for managing users/group identities and permissions

Business Intelligence Analyst, IT Analytics Resume Examples & Samples

Should able to translate functional requirement into actionable dashboards and reports using Microsoft Power BI, SSAS and dot net technologies
Partner with analytics development team to ensure data quality, functional documentation, process maps and agile driven project deliveries
Generate and create reports from our Business Intelligence platform which is hosted on Microsoft Azure platform
Should be able to write and test SQL statements; tuning, monitoring, optimization and debugging
Should be comfortable in understanding various data interfaces, structured and unstructured data, POS, agency data, application logs, etc
Should have working knowledge of open source analytics products including any of the core technologies i.e. Apache Spark, Hadoop, React.js, Angular.js, R, machine learning, etc
Linux based OS background is expected for code deployment, git, etc
Innovative, self-starter with acumen to understand and participate in both business and technical streams
Bachelor’s degree from an accredited institution in Computer Science or complimentary discipline (Marketing, Mathematics, Finance)
3-5 years’ experience in digital analytics, marketing, and finance analytics in CPG or Pharma industry
Experience with data warehouse and statistical modeling is a plus
Proficiency across all Microsoft Office programs (Excel, PowerPoint, etc.)
Strong analytical skills using a data driven approach
Good knowledge of business intelligence tools and statistical modeling methods is a big plus
Ability to prioritize, lead project delivery, business facing, problem solve and communicate solutions

Analyst, IT Service Ops-itorg Resume Examples & Samples

Possess a 1-2 years of experience in software support
Experienced in current and emerging technologies and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net, Weblogic/Java. Infrastructure knowledge is an added advantage
Strong interpersonal and fluency (written and spoken) in English
Strong team player with ability to work in a team and as individual contributor
Good analytical, problem solving, negotiation and organizational skills

Analyst, IT Service Management Resume Examples & Samples

Ability to work collaboratively across levels
Excellent communications, organizational and analytical skills
Ability to interact effectively with all levels of management

Analyst, IT Development Resume Examples & Samples

Excellent analytical and problem solving skills is a must
Excellent communication skills (oral and written)
Must be familiar with diverse industry and tools and data warehousing technologies

Systems Analyst IT Resume Examples & Samples

Provides support to IT organization in creating and maintaining software configurations
Provides dedicated year end support to updating configurations and year end processing for external clients
Identifies issues in requested configuration changes and provides consultation on correct updates to ensure an effective and complete change
Devise ways to make existing computer systems meet new needs
Do tests to ensure that the systems work as expected
Defines application problem by conferring with internal clients; evaluating procedures and processes
2 or more years Systems Analyst or Technical Analyst experience
Financial services industry experience, specifically within retirement
Reporting capabilities
Adaptation to work with multiple applications and provide consultation to the business
Analytical skills – Analyst must interpret complex information from various sources and be able to decide the best way to move forward on a project. They must also be able to figure out how changes may affect the project
Communication skills – Analyst will work as a go-between with management and the IT department and must be able to explain complex issues in a way that both will understand
Creativity – Analyst is tasked with finding innovative solutions to computer problems and an ability to ‘think outside the box’ is important
Knowledge of Software Development Process, Software Design, Software Documentation, Software Testing, Software Requirements, Teamwork, General Consulting Skills, Understanding Software Architecture
PRISM, STAC, MVAS
Omni recordkeeping
SSO

Analyst, IT Development Resume Examples & Samples

Extensive knowledge on OOPs
Hands on experience on C#, ASP.Net, MVC
Translate application User Stories and use cases into Technical Jorgon
Design, build, and maintain efficient, reusable, and reliable code
Integrate data storage solutions {{may include databases, key-value stores, blob stores, etc.}}
Ensure the best possible performance, quality, and responsiveness of applications
Strong Debugging Skills
Strong knowledge of .NET web framework
Proficient in C# with a good knowledge of their ecosystems
Strong understanding of object-oriented programming
Skill for writing reusable libraries
Familiar with various design and architectural patterns
Knowledge of concurrency patterns
Familiarity with Oracle 12C
Experience with popular web application frameworks
Knack for writing clean, readable, and easily maintainable code
Understanding of fundamental design principles for building a scalable application
Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
Experience implementing automated testing platforms and unit tests

Analyst, IT Resume Examples & Samples

Manage system configuration tables in a highly customizable environment in order to adapt the application to the needs of the libraries
Works with departments throughout the Library to determine policy for utilization and configuration of ILS software, identifies unmet functional requirements, develops specifications, evaluates available software or provide advice on in-house development in support of Library activities and services reliant upon ILS-supported systems
Provide problem resolution support and system tuning activity during and after systems implementation, independently and collaboratively, by communicating with vendor technical support staff, consulting with campus Office of Information Technology staff and consulting and collaborating with library information technology staff
Consult with the staff members in the Information Technology staff across the University as appropriate
Three years of experience in automation and enterprise application administration
Demonstrated commitment to providing outstanding customer service
Demonstrated ability to manage a complex workload, prioritize tasks and use good judgment in providing services based on goals with minimum supervision
Preferred: Prior experience supporting IT in an academic research library; Experience with search engine architectures such as Apache Lucene and Apache SOLR
Knowledge of PERL
Knowledge of library data and the MARC data format
Experience with system design, implementation, and integration of online discovery environments; experience with APIs and API frameworks (HTTP/REST/JSON)
Experience with XML/XSLT and metadata extraction, transformation, and repurposing
Experience with modifying existing open source code, and testing and clearly documenting code
Experience with version control systems such as Git Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status

Senior Configuration Analyst, IT Resume Examples & Samples

Bachelor’s Degree or equivalent work experience desired
Must have working knowledge of SAP ECC6.0 software
Must be able to articulate and communicate technical issues and solutions to a non-technical audience
Excellent interpersonal and communication skills with a strong focus on building customer relationships
Ability to handle multiple responsibilities and to drive for results
Strong problem solving and analytical skills, with demonstrated ability to conceptualize, document and present solutions to complex issues
Prior experience with SAP system configuration, implementation or support preferred
Prior experience maintaining and supporting financial systems recommended
Proven experience with MS desktop applications such as Excel, Access, Word, Visio; knowledge of Rally software
Level to be determined based on qualifications of candidate

Analyst, IT Systems Resume Examples & Samples

Prioritizes work assignments, ensures on-time completion of tasks and projects and provides timely updates to project group leader, managers and directors
Fosters open communications and ensures effective and positive working relationships with coworkers, users and vendors
Develops lifecycle system projects from design through coding, testing, implementation, documentation and end-user training
Assists users and IT team in testing and debugging programs, reports, and/ or queries as needed
Performs application/ report maintenance, troubleshooting and debugging of software, providing support across multiple locations and platforms
Ensure continuous quality improvement and maintain timelines to meet accreditation and regulatory guidelines
Works with supporting IT departments on troubleshooting resolving issues
May support eprescribing and lab interfaces
Complies with required workplace safety standards
Extensive knowledge of healthcare industry
Programming skills in MS SQL and ad-hoc reporting in Crystal Reports
May require Visual Basic or EMR Clinical Kids and Form development
Demonstrated ability to team with internal and external customers to meet delivery and budgetary deadlines
Ability to abide by Molina's policies
Ability to maintain attendance to support require quality and quantity of work
1 – 3 years experience supporting, designing and/or implementing application changes

Analyst, IT Development Resume Examples & Samples

Interacts with business and I/T partners to define current and future application requirements
Analyzes business requirements/processes, non-functional requirements and system integration points to determine appropriate technology solutions
Designs, codes, tests and documents applications based on defined requirements and standards

Analyst, IT Resume Examples & Samples

Able to effectively function in a complex and rapidly changing environment
Able to dynamically prioritize work efforts to meet deadlines
Ability to develop informal networks within Duke to stay abreast of changes and work in other areas
Able to positively and productively interact with customers, ensuring that their needs are understood
Self-motivation to tackle observed problems, present recommendations, and complete changes as necessary
Ability to communicate across multiple forms (written, conversational, presentation)
Working knowledge of Cisco IOS, CatOS and Nexus platforms. Experience deploying and managing a broad array of Cisco equipment, especially: 3850 series switches, ISR routers, wireless access points, 15454 optical equipment, and Nexus series switch/routers
Working experience with routing protocols across large networks. Specific routing protocols include: EIGRP, OSPF, and BGP
Experience troubleshooting problems with network protocols, including: IPv4, Ethernet, MPLS, DHCP, PIM, MSDP, LDP
Ability to troubleshoot problems involving application-layer protocols, including especially HTTP
Advanced knowledge and experience operating converged (voice/video/data) networks, including knowledge of: CoS, QoS, RSVP, CAR, WRED, and related quality of service parameters
Advanced knowledge and experience operating MPLS backbones, including knowledge of: RSVP-TE, AToM, EoMPLS, VPLS
Working knowledge of Cisco VOIP environment
Working knowledge of load balancing technologies
Advanced understanding of network security and ability to work within the Cisco firewall/ACL environment

Analyst, It-identity Mgmt Resume Examples & Samples

Full-stack web application development in Ruby on Rails
Providing support to external developers using Identity Management tools, such as Shibboleth integrations, Grouper questions, and coordinating API access details and needs where appropriate
Participating in a weekly on-call (24/7) rotation to manage operational tasks and respond to urgent tickets when necessary
Strong work ethic and detail-oriented work style, with the ability to self-manage and work proactively and effectively to meet established deadlines and project goals
Ability to be an effective team member and individual contributor in a fast-paced, multi-project and multi-unit environment
Familiaritiy with the software development lifecycle and ability to understand and promote a workflow specific to the Identity Management team
Strong customer service skills and ability to collect requirements, triage issues, and present patches for acceptance
Front-end web development experience, including HTML, CSS, and jQuery
Web application development experience, preferably in an MVC architecture
Proficiency with SQL and working with databases in general
Knowledge of distributed version control systems, such as Git
Ability to work on a web application development team, participating in pair programming, code reviews, and shared development tasks
Strong experience with automated testing, including unit and integration test

Analyst, IT Architecture Resume Examples & Samples

1-4 years experience of Software development
Strong hold on Programming languages like C, C++ or Java
Strong experience in PLSQL
Hands on scripting languages like PHP, Shell or Python
Should have experience with XML & JSON Messaging formats
Should be Hands on with java scripting and webbased programming
Strong Object oriented programming concepts
Good Exposure to Oracle Apps , Oracle OAF or EBS concepts & modules
Good in Data structures and Algorithms

Nuclear Plant Simulator Lead Analyst IT Resume Examples & Samples

Create/modify and document simulation software logic and dynamic models to meet the defined service level agreements for simulator software maintenance, minor plant modifications, and enhancements with minimal support from peers or vendors
For Site Main Control Room Simulator Projects: plan, design, build and test high quality IT software solutions in accordance with IT project management standards
Software configuration management
Maintain engagement with the Site Training Department to provide support for emergent problems, Simulator Review Board support, Emergency Preparedness drill preparation, Training load releases, Instructor drill development, and IT security / exam security
Lead planning activities for assigned site
Provide second tier service to another simulator as required to backup that simulators Site Lead with little or no assistance
Participates in projects for other sites in the fleet as required

Analyst IT Enterprise Portfolio Resume Examples & Samples

Provide support functions such as project planning, issue management, risk tracking and mitigation, resource tracking and scorecarding
Maintain effective working relationships with Project and Portfolio Managers to ensure standards, processes and tools are effectively applied to manage projects
Work with Project and Portfolio Managers to solicit, & analyze data required for performance metrics and reporting and assess trends, recommend findings that will help improve the performance of the portfolio specifically in use of project management discipline and delivery
Assist with follow-up reviews to ensure appropriate corrective actions have been implemented by project teams
Support ongoing onboarding of resources in PPM tool, evaluating process, quality, issue resolution and taking corrective action or escalating issues as needed
Maintain PPM tool training materials and provide training sessions as needed
Bachelor's Degree in related discipline or related subject and/or demonstrated capability through four (4) previous years of experience and education
Three (3) years of experience in IT Program/Project Management with PMO experience
Knowledge of project portfolio management skills (project intake, resource planning, demand management, budget management)
Effectiveness working diplomatically across teams with varying objectives
Knowledge of SharePoint, Outlook, MS Project, Microsoft Office tools
Creation of PowerPoint presentations for leadership audiences
Available for occasional overnight travel (Less than 10%)
Ability to work well under limited supervision in a fast-paced environment
Strong research, analytical, problem-solving and decision making capabilities
Experience with Project and Portfolio Management tools a plus
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

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