Analyst, Production Resume Samples

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W Hilpert

Wilhelmine

Hilpert

3721 Krajcik Dam

Boston

+1 (555) 401 7657

3721 Krajcik Dam

Boston

Phone

p +1 (555) 401 7657

Experience Experience

Phoenix, AZ

Production Systems Analyst

Phoenix, AZ

McCullough Inc

Phoenix, AZ

Production Systems Analyst

Identify and interpret metrics (e.g., service level, scorecard results, etc.) to monitor and improve team performance
Continuously consider process improvements and implement best practices
Work as the primary communication point between Customer Support Services team and IT
Execute production systems processes according to published production schedule timeframes
Identify and escalate any issues, trends, assumptions, and impacts for changes to the proper levels of management
Share feedback directly with Insurance Service Representatives on training opportunities identified
Communicate effectively and confidently with all areas of the organization, including leadership, business partners, and third parties

Dallas, TX

Production Management Analyst

Dallas, TX

Kirlin Group

Dallas, TX

Production Management Analyst

Participates in supporting change management ITIL methodology, release management and Audit/compliance/ regulatory activities
Interacts with vendor resources in performing day-to-day production management activities
Assists in gathering of metrics and data analysis around performance and cost
Providing operational support for technology based services to the end user community, working within predefined end-to-end processes
Supporting the major incident management process - clearly articulating business impact for affected services during any major incidents
Manage relationships with vendors
Monitor capacity, investigate issues and problem solve to find the best solutions or improvements

present

Los Angeles, CA

Senior Production Management Analyst

Los Angeles, CA

Collins-Little

present

Los Angeles, CA

Senior Production Management Analyst

present

Interacts with vendor consultants in performing day-to-day production management activities
Responsible for change management. release management and Audit/compliance/regulatory activities
Other responsibilities include change management, release management & audit/compliance/regulatory activities
Manage and execute scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests
Leadership Competencies: Motivates people, Creates partnerships, Seizes opportunity, Drives results
May guide the work of more junior staff
Prioritize problems, incidents and service requests, perform break-fix coding and/or scripting & document code changes

Education Education

Bachelor’s Degree in Science

Loyola University Chicago

Bachelor’s Degree in Science

Skills Skills

Solid batch scheduling experience with in-depth product knowledge of CA-7 and CA-11
Strong quantitative, analytical and problem solving skills
Knowledge and proven experience with JCL
Great interpersonal skills
Excellent communication skills (written and verbal)
To be a competent user of Endevor, JCLPREP (including the ability to create ISPF panels), SDFD and Connect Direct
Highly organized
Solid technical skills with an interest in both client and server side technologies – Unix, Solaris and databases
Strong analytical skills
Delivery of high quality, cost effective Infrastructure services in a complex environment

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15 Analyst, Production resume templates

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Production Deal Analyst Resume Examples & Samples

Prepare payment schedules per the agreement analysis’ reflecting any recoupable projects against the guarantee
Calculate WGA fringe payments and submit monthly payment contributions schedules for payroll on Overall deals and maintain schedules of capped contributions
Reconcile Overall Deal actual recurring payments on a monthly basis against ledger
Review and analyze co-production deficit billing, license fee and breakage invoices for accuracy before processing
Prepare monthly reports on status of Overall Deals for management
Interpret underlying legal contracts for payment provisions, monitor amounts owed and paid to date and process all phases of script development payments to writers per their contract, as well as the respective payroll company invoices
Correspond with Productions and Co-Producing partners to bill back recoupable projects
Forecast write-offs of un-recouped balances for FX Financial Reporting
Research items paid by the studio on behalf of the productions and create bill back invoices
Review project status and amounts on Development Report provided by Business Affairs
BA/BS – Accounting, Finance or Business preferred
Two years accounting/financial analysis experience in entertainment is required. Ability to read and understand/interpret Overall deal contracts
Detail oriented and organized, strong analytical and written/verbal communication skills, must be able to multitask and be a team player
Strong MS Office skills required, with an emphasis on Excel

Equities Production Management Analyst Resume Examples & Samples

Understand the use and functions of the client order management system, trader order management system, direct market access, FIX order flow, and exchange connectivity in Asia
Interface directly with traders and senior business managers, assisting to resolve technical production queries and providing status updates during outages
Provide start of day system health checks
Manage all support activities using an incident tracking system
Assist with the release management and verification of changes to production
Liaise with senior managers within the location to advise and consult on technology systems for the locations
Face-off to management (technology and business)
5+ years of relevant experience in Equities Technology Investment Banking or vendor company providing trading solutions
Excellent communication skills and the ability to confidently and clearly communicate to senior levels
Strong knowledge of Equities markets and Equities business processes, especially the front office order management and trading functions in Asia
Very good understanding on Asia exchanges
Able to Order Management Systems for Asia region and provide active solutions
Must have understanding on FIX messaging and protocol
Good understanding on Smart order routing & Crossing for Asia markets
Ability to see problems through to successful conclusion in a timely manner, including timely updates to the business teams
Strong analysis, problem solving and investigation skills
Good knowledge of a technical environment using Linux/Unix, Oracle/Sybase SQL and shell script skills
Proactive and enthusiastic attitude to work
Ability to multitask and work effectively under extreme pressure and stress
Team player and able to support flexible working days/hours

Analyst, Pre Production Resume Examples & Samples

Work with the production support lead and perform the production support activities as assigned
Functional Track - Support all aspects of Functional Activities (FlexPLM application and reports, New user Set-up, Testing, Production support)
Follow the established Helpdesk process to manage user tickets and timely resolution of issues
Work with business users and provide 1st & 2nd level functional support
Partner with Technical team for application testing activities, issue resolution, or upgrade testing
Prioritize and manage project tasks and deliverables
Support internal/external developers on the functional side in the application development activities
Partner cross functionally for GFE+-PLM-SAP for both Functional and Technical Activities as needed
Develop, support and maintain applications by following PMO practices and by getting aligned in a team environment
Create and review application documentation and manage the documentation changes as needed, creation of documentation to support releases
Ability to perform user training sessions as required
Ability to perform User Acceptance Testing and get sign off on application enhancements as required
Ensure the alignment with Security and Compliance policies as applicable
Experience in PTC’s FlexPLM package on version 10.1 (no version lower than v9) will be a plus
Experience in Gerber WebPDM package on any web browser version, preferably on Version 6.1.x will be a plus
Strong experience with MS Office suite of applications
Microsoft Office, Visio Skills
Ability to run SQL/PL SQL scripts
Ability to perform technical trouble shooting
Apparel background is preferred
Ability to quickly learn new process skills and applications on a need basis
Excellent troubleshooting and complex problem solving skills
Self-motivated and ability to work with minimal supervision on assignments

Senior Analyst Transformation & Production Management Resume Examples & Samples

Gathering of business requirements
Supporting the identification of solutions to address challenges / meet business requirement
Assisting delivery of business benefits through Reengineering focused on productivity, quality to achieve desired efficiency and effectiveness
Building and deploying a benefit tracking tool “Benefits Tracker” to ensure benefit realization is achieved
Support a team of Senior Transformation & Production Managers to ensure quality and consistency of approach, and in the development and sharing of best practice across the global businesses
Contribute to creating a new culture across the organization
Ensure commonality of approach, methods and tools and consistency of advice and solutions. In particular GSD-OPI team offshore
Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
Business Production Analysts are typically responsible for the delivery of globally driven, globally coordinated or priority market engagements. They are part of a team of analysts in support of re-engineering initiatives, requiring the analyst to operate in the following way
Be self-motivated and driven but able to work in a team environment
Be easily accessible and available to support global business sponsor needs, ensuring they are reactive to Business Partner’s needs. Typically he / she should have high energy and sense of urgency with the ability to learn quickly and assimilate information
Bring structure to ambiguous situations and problems and adopt an agile and flexible approach to work. Ideally, TPM should have the ability to move between modes of thinking (e.g. strategic to analytical; board to drilldown)
Be knowledgeable about HSBC’s environment including: Organization structures; HSBC business drivers; Group and businesses’ strategy; Acquisitions and mergers; Shareholders; Processes; Systems and Current state vs. Target state
Be knowledgeable about the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc
Have the knowledge and expertise to support the design of solutions that must comply with applicable legal and regulatory requirements whilst also challenging interpretation of these requirements to ensure that we take a commercial approach to their implementation
Have strong knowledge in change and performance improvement methodologies
Have a good working knowledge and strong relationships with one or more areas within the major global business TPM is aligned to
Be able to demonstrate strong business knowledge and sound business sense and stay abreast of all industry trends within business and technology
Have strong financial and commercial acumen and the ability to understand and contribute to business cases
Includes ability to understand complex business problems and apply a strong commercial sense
Have strong knowledge of key domains and change industry
The Analyst / Senior Analyst Transformation & Production Management must have considerable years of diverse experience and a variety of skills related to working through large and complex change engagements, business, technology or operations and people. Experience at a highly respected strategy or management consulting firm would be advantageous
Demonstrated ability to absorb complex concepts and support development of actionable, achievable and measurable improvements
Experience of working in a global environment, working across cultures and matrix organization structures
Demonstrated ability to build, maintain and navigate the organization using formal / informal networking skills
Demonstrated ability to provide strong analytical and communication support for work efforts to meet objectives effectively and efficiently
4 years of experience in working through large complex change at a global financial services institution or equivalent management consulting experience
Typically qualifications would include an undergraduate or postgraduate degree in Science, Technology, Business Administration, Social Sciences (e.g. psychology, economics), Finance / Accounting or a related field
International working experience advantageous
MBA advantageous

Production Services Senior Analyst Resume Examples & Samples

3+ years of IT experience in one or more of the following disciplines
ITIL Framework experience is a plus
Experience within the banking and/or the financial industry

Production Services Senior Analyst Resume Examples & Samples

7+ years of relevant IT experience (SDLC- Waterfall / Agile, post Go-Live warranty support), Production Support process and tools. Hands-on experience in using BI ETL Dev tools like DataStage. Basic experience in AutoSYS
Experience in ETL tools like DataStage. Experience in databases like DB2. Experience of data modelling
Possesses a strong sense of teamwork and inclusiveness. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure
Exhibits a strong sense to understand project priorities. Ability to assess the customer impact and provide tactical solutions. Able to manage priortize and deliver in multi-projects concurrently running environment
Ability to provide generic solutions and avoid re-occurring requirements across projects. Proactively engages with technical stakeholders to share best practices across projects
Ability to maintain documentation and knowledge repository. Leads team to comply to organizational standards on Documentation, project governance, data governance
Ability to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions
Experience with identifying risk, mitigation and cross functional or technical issues
Possess excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals
Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals and be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
Ability to be flexible enough to work for extended hours and on weekends as needed to handle high priority issues, warranty support issued, provide support to Dev & Infrastructure Releases
Exposure to Banking and financial industry

Production Management Analyst Resume Examples & Samples

Bachelor’s Degree in Mathematics, Science, Computer Science, or Engineering or related field required
Exceptional scripting skills
Solid technical skills with an interest in both client and server side technologies – Unix, Solaris and databases
Highly organized
Experience with Unix Shell and Perl

Analyst, Production Resume Examples & Samples

Collect and review financial exhibits/statements for prospective loans and assist in sizing loans
Upon completion of due diligence, assist in preparing narrative summary and financial model that will be presented for internal pre-application and investor approvals
Provide support to the loan production team as it relates to researching prospective clients
Provide support to the loan production team with marketing efforts for prospective clients
Conduct detailed economic and demographic research through the use of third party providers/reports to determine feasibility of transactions
Monitor and update JLL’s Pipeline system
In-depth review of third party reports and identification of corrections or changes needed to complete reports
Excellent interpersonal, communication, problem-solving and organization skills
Ability to multi-task, especially in stressful situations
Excellent attention to detail

Production Services Senior Analyst Resume Examples & Samples

Experience in UNIX shell scripting and working knowledge of multi-instance servers
Experience in writing SQL queries, optimizing SQL queries, database/ETL level performance tuning
Working experience of Oracle databases and conceptual knowledge of failover / replication
Production Support process model ( Incident management, problem management, change management, knowledge management )
Ability to triage / troubleshoot / investigate independently with minimal oversight
Ability to communicate clearly with a broad set of stake holders and process managers
Willing to work in shifts and provide on-call support during weekends

Production Srevices Analyst Resume Examples & Samples

Work in the Visa Command Center monitoring the Cybersource and Authorize.net real time production services
Gain a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents
Provide support for mission critical applications and execute BAU procedures to resolve incidents. Ensure the incident management process is followed and all communication requirements are met
Support services and applications in a Docker environment
Demonstrate an ability to investigate incidents and provide root because analysis based on application behavior and log data
Interact with second level teams and Customer Support to ensure incidents are closed out and impact is clearly communicated per the process in place
Monitor both systems and network performance through various industry standard and custom tools
Open and update trouble tickets and answer internal and external phone calls. Interact with 3rd party service providers to resolve incidents and provide root cause analysis
Identify gaps in existing processes and procedures and work with management and technical teams to propose and implement a solution. Create and update documentation as needed
Bachelor's degree in Computer Science, Information Technology or related discipline completed. May be a 2 year IT Degree with relevant work experience
5+ years working in a Linux or windows environment
The ability to prioritize and handle multiple tasks at once under duress
Proven technical aptitude and a desire to learn is a must
Experience with Remedy, Netcool or other industry standard monitoring and ticketing tools
Experience with troubleshooting with Perfmon, CA Wily or other performance monitoring tools
Strong knowledge of Docker architecture
Experience troubleshooting Docker Container based applications

Systems Analyst, Ad Production & Layout Resume Examples & Samples

The individual will be a member of the Advertising Production and Layout Systems team, responsible for the systems that lay out and paginate all print ads, display and classified, determine the size and makeup of the paper, integrate with editorial systems and output systems, and communicate with national print sites
Providing support, configuration and administration of PPI Adman, PlanPag, AdPag, and InLink modules for newspaper and magazine products
Support middleware Perl and Python and Unix shell scripts that control and configure integration of PPI programs with other systems and processes
Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements
Technical support and troubleshooting advertising production and layout process
Coordinate changes advertising products and processes across departments and systems
Documentation and knowledge transfer of issues worked upon to rest of the team
Documentation of changes, processes, project tasks
Knowledge of Unix/Linux environment
Familiarity with PPI, Admarc modules are desired
Scripting, Python, Perl a plus
The ideal candidate will possess strong, troubleshooting skills across applications and workflow, excellent customer-facing skills and a proven ability to produce results in a challenging environment
A minimum of four years experience in a level 2 or level 3 support role is preferred
Experience with PPI PlanPag, AdPag, AdMan
Experience in providing Level 2/Level 3 support
Creative problem-solver with proven track record in project-oriented environment

Production Management Analyst Resume Examples & Samples

Technical ability in HTTP(S), SSL and advanced networking
IBM Datapower, XML/XSL, Encryption, digital certificates and websphere (desirable)
An understanding of multi-tiered end to end service models and multiple DMZ environments
Exposure to Systems Management Software, such as Tivoli and SCOM
An aptitude for problem solving and moving projects forward based on resolutions you find

Production Management Analyst Resume Examples & Samples

Control the recovery and tuning of infrastructure for critical banking services
Use root cause analysis to address and permanently resolve recurring issues
Participate in a 24/7 recovery on-call rota as the primary WebSphere specialist

Production Excellence & CI Analyst Resume Examples & Samples

Collecting the voice of customers (external customers through sales/marketing, internal functions) and translating into key areas of improvements in plant operations
Lead PIMS regional benchmarking and efforts to sustain and/or improve LOBPs in their quartiles based on PIMS benchmarking
Keeps up to date with recent developments within the industry to pick up on the most relevant for LSC and drive to implementation. Operates global “GOOD PRACTICE” network together within whole AP
Challenges current business practices, methodology and procedures through the application of continuous improvement, benchmarking outcomes, best practice techniques and knowledge with an e2e perspective along the offer to delivery cycle
Drives regional activities in Plant Operations space:Drives planning, performance monitoring and review & delivery of the activities for the CI cultural change & competency development, to ensure adequate use of the toolset for the delivery of the Plant Operations value bucket for the region
Participation in multifunctional project teams is expected. Project topics may include supporting business development initiatives, supporting alignment of local operations and implementing global initiatives in all aspects of supply chain excellence, etc
Provides recommendations to improve supply chain strategies and design including operations/engineering improvements, support development of end to end SC processes etc
Take lead role to drive of AP standardization and CI initiatives (eg. LSW, 5S, Standard work) and coaching of LEAN practitioners on the ground doing LSC projects as necessary

Production Senior Analyst Resume Examples & Samples

Coordinate with production and demand management in managing production deliveries to meet customer schedule requirements
Establish milestones and monitor adherence to master plans and schedules, proactively identify problems and obtain solutions, such as allocation of resources or negotiating contractual specifications
Direct the work and priority of employees assigned to the program from operations, manufacturing and administrative areas
Represent our company with our customers and manage the program to meet contract requirements, including delivery schedules, cost, and technical specifications
Organize and conduct program status reviews, team meetings, and various other regular business activities
Represent the program with our company senior management, including but not limited to delivery schedules, get to green plans, and customer satisfaction
Establish pricing, negotiate and manage timely submittal of proposals, quotations and contracts
4+ years’ experience in Project Engineering, Project Management, Contract Administrator or Customer facing position in the aerospace industry
Strong communication skills, ability to navigate competing priorities and a high level of engagement are critical to success
Must be able to lead within a matrix organization to achieve business goals and deliver on customer commitments

Production Services Senior Analyst Resume Examples & Samples

Monitoring the batch for failed events, Check for feeds & any background failures through ITRS dashboard, AlertWatch & e-mails
Handling Level-1 support for Application’s & related issues through a structured Knowledge base
Escalating support for issues not updated in Knowledge base and will be resolved through direct/telephonic support from Level-2 teams
Apply application and database patches in production system for critical application
Executing release steps in production systems
Resolving ITSM/NEWS Tickets & PAPA. Perform month end specific tasks in few applications
Escalating/Resolving issues arising from Quartz Bob jobs
1-4 years of IT experience

Finma Basel Analyst, Americas Production Resume Examples & Samples

Perform Basel III calculations on a monthly and / or daily basis for all FINMA entities and across all products under IB Credit Risk
Liaise with the Regional Regulatory teams in APAC, UK and US on an ongoing basis
Understand FINMA Basel3 Capital Adequacy rules and how the rules are applied to production
Understand the business reason on why a manual calculation is needed and why the underlying data is not flowing through infrastructure automatically
Contribute to audit and front office queries

Production System Analyst Resume Examples & Samples

Manage invoice and payment processing activities within given SLA’s, ensuring stability and continuity of operations and adherence to all Sarbanes Oxley IT controls
Establish and manage daily, weekly, and monthly production workflows for the Billing & Payments system and deliver goals and objectives
Work daily with Production Supervisors and Managers for optimal efficiency, meeting the needs of internal and external customers
Communicate effectively with Operations and Management when schedule adjustments and delays occur
Perform impact analysis on capacity and schedules relating to changing volumes and new projects in order to support efficient and timely delivery of all business needs
Perform first-level troubleshooting & coordinate resolution of production issues
Provide recommendations and guidance for performance tuning and optimization of our supporting systems
Create and maintain documentation related to the production environment for new projects and ongoing issues
Support new product rollouts by providing appropriate time window & smoke testing
Strong analytical skills, results-oriented and effectiveness in problem solving
Excellent English communication skills
Ability to author technical specifications, presentations, and other documentation
Good background and understanding of the UNIX operating system, as well as strong knowledge of Oracle, PL/SQL, Shell/Perl scripting
Functional experience with Kenan/Comverse Billing System or similar enterprise solutions is a plus
Experience on workflow scheduling as well as knowledge in SAP FICA/FICO is a plus
Normally, you will work a standard 40-hour week. This role requires weekend support of production activities

Senior Production Management Analyst Resume Examples & Samples

Independently responsible for production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues
Prioritize problems, incidents and service requests, perform break-fix coding and/or scripting & document code changes
Gather and analyze metrics around performance and cost
Ensure all nightly production batch trails are completed on time based on SLA commitments
Other responsibilities include change management, release management & audit/compliance/regulatory activities
5+ years of related work experience, or Bachelor’s Degree / diploma (or equivalent) in Computer Science, Information Systems or related field and 3+ years of related work experience
Strong analytical skills & data skills (RDBMS, familiarity with development concepts)
Preferred Experience: ITIL & Lean Six Sigma. Insurance or financial services experience
Experience in application development or operations. Intermediate to Advanced MS Office
Knowledge of any of the following: Midrange, Mainframe, Java, big data, .NET
Leadership Competencies: Motivates people, Creates partnerships, Seizes opportunity, Drives results

Production Management Analyst Resume Examples & Samples

Participates in day-to-day production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues – general supervision
Performs break-fix coding and/or scripting and maintains records to document break-fix code changes
Assists in the communication of incidents and problems to internal and external partners
Assists in monitoring of work queues for appropriate action, gathering metrics and data analysis around performance and cost. Participates in documentation of internal processes and procedures
Assists in ensuring all nightly production batch trails are completed on time based on SLA commitments
Participates in supporting change management ITIL methodology, release management and Audit/compliance/ regulatory activities
3+ years of related experience, or Bachelor’s Degree / diploma (or equivalent) in Computer Science, Information Systems or equivalent and 1+ year of related experience
Experience with ITIL methodologies

Production Management Analyst Resume Examples & Samples

Netcool rule writing and troubleshooting
Setting up and installing Tivoli agent code
Installing and maintaining Tivoli Monitoring products
Interacting with Platform teams to facilitate the smooth transition of new Tivoli instances into production

Production Managment Analyst Resume Examples & Samples

Support the development and maintenance of approved standards, guidelines, policies and procedures that show how CICS should be used
Be a point of reference for advice, guidance and consultancy on areas of application design
Evaluate, maintain and support CICS third party utility software
Expediter
CPSM, Workload Management, BAS and RTA
CA-Sysview
Abend-Aid FX

Senior Production Management Analyst Resume Examples & Samples

Will maintain applications in the production environment
Identify and implement solutions to optimize operating efficiency of production systems and processes
Manage and execute scheduled events in the production environment such as disaster recovery testing, platform upgrades and Audit/compliance/regulatory requests
Gathers and analyzes metrics around performance and cost; documents internal processes and procedures
Ensures all nightly production batch trails are completed on time based on SLA commitments
Interacts with vendor consultants in performing day-to-day production management activities
Responsible for change management. release management and Audit/compliance/regulatory activities
May guide the work of more junior staff
3+ years of experience in production support with any RDBMS
Experience with one or more of the following: Hadoop, Informatica ETL, MDM, Java, BI Reporting Tools (Actuate, Cognos, Qlikview, or similar)
Bachelor’s Degree in Computer Science, Information Systems or equivalent experience

Production Management Analyst Resume Examples & Samples

Assists in monitoring of work queues for appropriate action
Assists in gathering of metrics and data analysis around performance and cost
Participates in documentation of internal processes and procedures
Interacts with vendor resources in performing day-to-day production management activities
Assists in support of scheduled events

Analyst, Production Control Resume Examples & Samples

Prepare and track work order packets for processing and analysis meeting Government requirements, Army Regulations, and COSIS requirements
Perform research and analysis of MIL standards, ARs , SOLAS, ABS, OSHA regulations and documents
Compile and maintain accountable records, both automated and manual
Supervise local labor/subcontractors performing maintenance repairs and pier operations as requested by the Production Control Representative
Perform inspection of Lighterage equipment
Process follow-ups or modifications on work order documents
Oversee safety inspections of watercraft as performed for service requirements on a monthly schedule as requested by the Production Control Representative
Input data into the Army War Reserve Deployment System (AWRDS)
Assist the Production Control Representative with scheduling and adjustments to scheduling for all COSIS watercraft service requirements
Supports commitment to safety and other selected company standards and certifications
Performs other position related duties as specified by the Production Control Representative and General Manager
Perform additional duties as directed by the COSIS General Manager

Production Management Analyst Resume Examples & Samples

Providing a reliable and stable service to meet customer needs
Supporting the major incident management process - clearly articulating business impact for affected services during any major incidents
Driving, facilitating and implementing IT service improvements across the UNIX estate
Identifying, tracking and managing key operational risks to the service
Some ad hoc project work
Experience of IT Services Management within a similarly complex environment
Proven record of business relationship management
Previous success managing multiple complex activities simultaneously to short timescales
Experience of working with ITIL processes
Ideally, previous experience working in a banking environment

Production Management Analyst Resume Examples & Samples

Security monitoring and providing internet access
Delivering technical change and support
Providing efficient and effective low level component design, technical change, implementation and support of IT systems
Focusing on continuous improvement, from an infrastructure perspective as well as operational standards and platform strategy
HTTP(S), PKI/certificates, TCP/IP, firewalls, appliance installation, ICAP or DNS
An understanding of multi-tiered end to end service models and DMZ environments
Exposure to Systems Management Software
Delivery of high quality, cost effective Infrastructure services in a complex environment
A willingness to learn important and novel technology, and an aptitude for problem solving and moving projects forward based on resolutions you may find

Production Services Lead Senior Analyst Resume Examples & Samples

5-7 years of related industry experience
Previous experience interacting with technology review boards
Experience with executive presentations and communications
Exposure or understanding of Agile Project Management
Previous Bank of America or financial industry experience

Production Batch Analyst Resume Examples & Samples

5 years of production control experience (batch scheduling, error resolution, process automation, requirements gathering, processing coordination, and interface design/support)
1 year Connect Direct functional experience (setting up file transmission configuration files)
1 year Unix experience (ability to read shell scripts and perform basic commands including move and copy)

Production Management Analyst Resume Examples & Samples

Solid batch scheduling experience with in-depth product knowledge of CA-7 and CA-11
Knowledge and proven experience with JCL
To be a competent user of Endevor, JCLPREP (including the ability to create ISPF panels), SDFD and Connect Direct
An understanding of REXX code

Production Management Analyst Resume Examples & Samples

Providing low level component design, technical change, implementation and support of IT systems
Supporting the day to day running of RBS technology across the bank
Providing operational support for technology based services to the end user community, working within predefined end-to-end processes
Supporting a central point of customer contact

Production Systems Analyst Resume Examples & Samples

Execute production systems processes according to published production schedule timeframes
Create and transmit all necessary file transfers and resolve errors (e.g., ADP/Bank files, Interface Error clearance/root cause resolution, Bill Event processing, Guaranteed Work Week processing, and Unit Entry completion/accuracy)
Diagnose and determine severity of system issues and their effect on the completion of required Production systems processes by collecting data, identifying trends and coordinating with operations stakeholders
Demonstrate sense of urgency by properly prioritizing tasks such as data fixes, production schedule processes and issue escalation as well as anticipating needs and escalating concerns
Communicate and maintain strong working relationships with functional leaders, Back Office Systems (BSG) and IT groups, external vendors, and all AMN associates
Work as the primary communication point between Customer Support Services team and IT
Participate in end-user testing for system releases (e.g., AMIE, SBDEV, Peoplesoft)
Develop and maintain end user test scripts. Effectively communicate to functional area all testing deadlines and coordinate with functional leader for meetings, training and implementation teams
Identify and interpret metrics (e.g., service level, scorecard results, etc.) to monitor and improve team performance
1-3 years experience with a large Enterprise Reporting (ERP) System in functional area (e.g., Time & Labor, Payroll, Billing)

Senior Analyst North American Production Forecasting Resume Examples & Samples

Fluency in written and spoken English at a business level a must. An additional language, in particular Spanish, would be of advantage in this role
Above average communication skills to include writing, interpersonal and listening as well as presentation skills gained with large and small audiences
Organizational skills that demonstrate the ability to handle multiple tasks and to effectively prioritize under pressure towards tight deadlines
Strong database manipulation skills
Well-developed relationship building skills

Production Systems Analyst Resume Examples & Samples

Review potential system issues to determine if a production problem, outage, or training issue exists and resolve issue
Conduct timely reviews of NPS policies for all states, product, and lines of business
Identify and escalate any issues, trends, assumptions, and impacts for changes to the proper levels of management
Share feedback directly with Insurance Service Representatives on training opportunities identified
Track and trend all issues reported
Provide procedural updates and communications to the Knowledge Is Power (KIP) team as needed
Represent the team and participates in meetings as necessary or requested
Promote teamwork through consistency, reliability, and group cohesiveness
Communicate effectively and confidently with all areas of the organization, including leadership, business partners, and third parties
Continuously consider process improvements and implement best practices
Complete administrative tasks as needed or requested
Back up unit personnel and Supervisor for phone or back-office coverage and outage reporting
Occasionally serves as a Subject Matter Expert (SME) on projects impacting Operations
High school diploma or general education degree (GED)
Proven leadership abilities in a team environment; ability to coach and mentor others
Highly effective in managing change, multiple priorities, and exercising sound judgment
High degree of dependability and motivation
Must perform well in high-energy, dynamic and team-oriented environments
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Experience with National General Insurance programs for all states and lines of business
Knowledge of National General Insurance data and resources, including but not limited to BSPs, Rating Tables, Business Rules, and Underwriting Manuals
Ability to interpret system and forms requirements as they apply to NPS
Prior system testing or project management experience
Experience with EPIC
About National General Holdings

Production Management Senior Analyst Resume Examples & Samples

Activities include: Restoration of service for application outages, slowness and diminished functionality. Participation in incident review meetings, turnover of applications from development to maintenance
Work with business and IT partners to communicate the status and track incidents arising from outages or batch abends. Communicates status of high-impact incidents to internal stakeholders and handles front-line escalations to resolve conflicts
Monitors for incident patterns and drives remediation activities to reduce volumes
Manages relationships with IT partners and delivery partners during restoration of service activities
Participate in team rotations to monitor ticket in-take queues and provide off-hours/on-call support
Relationship management experience with business, customers and IT Partners

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