Analyst Workforce Resume Samples

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K Dickens

Kyra

Dickens

109 Ashley Square

Phoenix

+1 (555) 633 1985

109 Ashley Square

Phoenix

Phone

p +1 (555) 633 1985

Experience Experience

Los Angeles, CA

Analyst Workforce

Los Angeles, CA

Romaguera Group

Los Angeles, CA

Analyst Workforce

Frequently communicate operational activity with reservations management and provide local staff recommendations to improve operational performance
Working knowledge of call center dynamics and systems, including staffing and performance metrics, ACD TCS, Shares/QIK and network knowledge
Manage and maintain employee records, master files, daily work files and exception events, including shift trades and voluntary time off requests
Provide high level of customer service to internal/external customers
Manage and maintain employee databases including Genesys and IW
Coordinate facility problems with management and ROC
Possess thorough knowledge of CWA Passenger Service Agreement and work rules

Detroit, MI

Analyst, Workforce Management

Detroit, MI

Rohan-Jacobs

Detroit, MI

Analyst, Workforce Management

Ensuring all tools, models, artefacts and relevant administrative processes are maintained and continually reviewed; and
Contributing to the development of best practice solutions to improve efficiency and effectiveness throughout Operations
Resourceful and forward thinking
Collaborates with contact center business partners and staff to identify opportunities for improvement of resource utilization and service levels. Proactively contributes to the continuous improvement of WFM through the input into development and introduction of new ideas, technologies and opportunities
May facilitate monthly meetings with Clients and Operations to ensure accurate forecasting assumptions. Partners with Managers across sites to identify business opportunities based on analysis of reports (e.g., consolidate queues, change phone hours)
No direct responsibility but will work closely with management on workforce recommendations. Will provide input on policies and procedures regarding workforce management
Creates forecasts both near and long term (30 minute interval to 5-year forecasts). Conducts thorough analysis of all inquiry types, Contact volumes and projections, talk times, after Contact work, schedule adherence, occupancy, trucking, routing, IVR, intra-net, Internet, fax, and mail to determine forecasts. Develops and maintains 30/60/90 day planning models. Helps guide the Workforce Management team to analyze and plan for activity based on forecast models

present

Los Angeles, CA

Senior Analyst, Workforce Management

Los Angeles, CA

Wolff Inc

present

Los Angeles, CA

Senior Analyst, Workforce Management

present

Perform and executive best-in-class workforce management processes and models
Provide WFM content for our training and development programs
Analyze and interpret call center statistics, recommend process and workflow changes to improve service levels
Independent management of projects; providing updates and communicating status to team
Familiarity with data base management systems, SQL, and MS Access
Execute daily activity reports and reporting trends
Create and maintain call center reporting infrastructure. Maintain staffing models and participate in forecasting and scheduling process

Education Education

Bachelor’s Degree in Business

University of California, Santa Barbara

Bachelor’s Degree in Business

Skills Skills

Strong proficiencies in software and an ability to learn new software quickly
Strong technical aptitude; an ability to learn new software quickly
Excellent organizational skills and demonstrated ability to prioritize and support multiple tasks
Strong verbal communication and presentation skills
Proven ability to interact effectively with employees and management at all levels
Proven customer focus and ability to support change
Strong analytical skills, creative thinking, critical reasoning, and intellectual curiosity
Strong business acumen

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Analyst, Workforce Management Resume Examples & Samples

Analysis, forecast, recommend and schedule call center staffing to achieve targeted service levels and improve call center productivity
Management of shift realignments, vacation schedules and overtime planning
Report deviations from norm and recommend changes
Develop staffing schedules to allow for training, team meetings, holidays and specific projects while maintaining targeted service levels
Provide information, support and feedback to call center supervisors and managers with analyzing daily call center activity reports and make recommendations on how to increase or improve productivity
Track and report on agent attendance and productivity
Data entry and maintenance of databases
Works in a 24/7 environment with the ability to work irregular hours, nights, weekends and holidays, including on-call duties for problem escalation
Knowledge of Avaya, eWFM or another workforce management scheduling software is required
2 or more years in a Customer Support or Call Center environment required
Microsoft Office Suites is required
Capacity pllaning experience required
Database experience highly desirable
Excellent written, oral and interpersonal communication skills are desired
Ability to work effectively and independently with minimal supervision
No direct responsibility but will work closely with management on workforce recommendations. Will provide input on policies and procedures regarding workforce management

Analyst, Workforce Management Resume Examples & Samples

Reporting analytics experience required
Database experience required
Call center reporting experience preferred
Ability to learn and evaluate new software

Analyst Workforce Management Resume Examples & Samples

Bachelor of arts/Bachelor of SCIENCE; Engineering, Communications or Business Major
1-3 years related experience
MS-Excel, MS-Access, MS-Word, MS-Outlook
Strong Communication Skills ,Written and Verbal
Strong Organizational Skills, Multi-Tasking Skills, Analytical Skills, Problem Solving Skills, Team Building Skills

Analyst, Workforce Analytics Resume Examples & Samples

30% - Partner with HRIS and IS department to understand data sources, data organization, business processes and overall HR Systems in order to enable sustainable business outcomes and to ensure implementation of analytics and reporting
30% - Partner with HR business stakeholders, Enterprise Analytics, and cross-functional teams to address and/or identify opportunities based on analytical needs. Through analysis, assessment and interpretation of different set of data, find solutions that help support decision making regarding workforce and its correlation with the success of the business
25% - Have an understanding of systems capabilities and limitations, facilitates resolution to potential challenge between business requests and the data availability, with the purpose of providing timely and realistic deliverables
10% - Develop/participate in the presentation of results. Understand stakeholder perspective to proactively provide alternatives and recommendations in order to address issues and priorities
5%: - Create ad-hoc reports as needed
3 plus years of corporate experience in a job directly interacting with the practices of Payroll, Human Resource and/or Finance
Experience in business/HR analysis, reporting analysis or related role, using reporting tools such as Crystal Reporting (V9.0 or higher), SQL, Access or others. Experience with ERP databases (prefer Lawson)
Ability to gather, learn and present familiar and unfamiliar information in manner that supports the decision making process. Ability to present and facilitate discussions with leaders on matters of Human Resources
Ability to organize, simplify and summarize large amounts of complex data with Excel and Power Point
Understands and can participate in the dynamics of design and project management

Analyst, Workforce Management Resume Examples & Samples

Two or more years experience in report creation and/or management required, preferably dealing with operational or workforce metrics
Experience of Avaya and eWFM scheduling software or similar scheduling software preferred
Experience with research and analyses to evaluate trends, relevancy and efficiency of procedures/programs and ability to make recommendations required
Strong background in project leadership/coordination required
Knowledge of specific subject areas which make performance of the job possible
Must possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required. Experience in Microsoft Word, Excel, Access, PowerPoint, and SQL preferred

Analyst Workforce Management Resume Examples & Samples

Excellent organizational skills and demonstrated ability to prioritize and support multiple tasks
Strong analytical skills, creative thinking, critical reasoning, and intellectual curiosity
Proven customer focus and ability to support change
Proven ability to interact effectively with employees and management at all levels
Strong technical aptitude; an ability to learn new software quickly
Experience with industry leading software preferred (Kronos, Red Prairie, Infor)
Strong proficiencies in software and an ability to learn new software quickly
Bachelor’s Degree with a focus in quantitative disciplines (i.e. Computer Science, Engineering, Math, Statistics, Business Management or Administration preferred)

Analyst, Workforce Management Resume Examples & Samples

Two or more year experience in report creation required
Experience in workforce schedule metrics & reporting required
Experience in Avaya and/or eWFM scheduling software or other workforce management scheduling software required
Must possess excellent computer skills including extensive spreadsheet knowledge, and word processing. Windows based software and Excel required
Experience in Microsoft Word, Excel, Access, PowerPoint, and SQL preferred
Basic knowledge of building databases in Access and SQL is highly preferred
Must demonstrate proven experience in developing spreadsheets and reports with inputs from multiple sources
Experience manipulating multiple databases to extract data variations and then compile into executive-level business presentations required
Must have the ability to multi-task, effectively prioritize work and continually meet deadlines
Must have ability to work in an environment with minimal direct supervision, where a high degree of creativity and latitude is expected
Must possess excellent verbal and written communication skills, strong interpersonal skills required, possess basic math ability, as well as the advanced ability to create, interpret and trend statistical measures
Must possess excellent organization skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment
Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy required
Must be able to travel when needed to other TWC locations via automobile or other mode of transportation

Senior Analyst Workforce Management System Florida Resume Examples & Samples

Proactively manage Workforce Management System support processes and issue resolution with our vendor
Owner of Workforce Management System testing processes for new software releases, along with Foot Locker Inc. divisional testing requests
Partnering with divisional Workforce Management associates, and all necessary cross functional teams to align on testing and implementation of system upgrades and enhancements. Execute test plans and objectives to achieve successful and efficient execution at all levels
Identify and implement opportunities to drive continuous improvements within the Labor Scheduling/Time & Attendance system by making recommendations to the Director, to maximize efficiency and enhance our customer experience
Produce post-performance labor schedule analysis as needed
Prior experience specifically in Workforce Management or automated labor scheduling (JDA, KRONOS, Hot Schedules, Workbrain or others)
Bachelor’s degree is helpful but relevant experience in Workforce Management will be strongly considered in lieu of education
Microsoft Excel, SQL, Proficiency, highly desired
Success in executing against plans to achieve and exceed designated service level and efficiency goals
Lead initiatives by coordinating resources and providing direction in order to drive improved results

Analyst, Workforce Management Resume Examples & Samples

Actively participate in an energised, dynamic and performance driven environment
Ensure all relevant administration processes are in place and continually reviewed
Participate and contribute to workforce skilling to remove key person dependencies and promote a multi skilled team. The aim of this work is to bring learning opportunities to the team and assist in more effective planning as well as enabling promotion of work life balance
Contribute to the development of best practice solutions to increase efficiency and effectiveness throughout Customer Services
Previous experience in workforce planning or resource management
Interpersonal and analytical skills
Systems and data dexterity
Resourceful and forward thinking
Prior experience working in the mortgage, banking, finance and customer service industries
Strong Customer Services Experience
High Levels of business acumen
Previous experience with set-up and use of eWFM (or similar) highly desirable

Senior Analyst, Workforce Insights Resume Examples & Samples

Develop and deliver actionable insights to key business partners
Build and maintain relationships with People Strategies and business leaders
Research and implement innovative advanced querying techniques to create new ways to explore our data
Maintain a strong commitment to the understanding of Cox Automotive people data and the data warehouse environments which the team creates and maintains
Collaborate with Reporting & Capabilities and HR Technology teams on the delivery of meaningful and actionable insights to HR and business partners
Work with vendors on any analytics and/or data projects as needed

Senior Analyst, Workforce Management Resume Examples & Samples

Support the WFM team in all aspects of WFM including forecasting, scheduling, and business rules for our eWFM tools
Perform and executive best-in-class workforce management processes and models
Drive continuous process improvement with our software vendor
Foster collaborative relationships with our Divisional and Regional leaders including sale, operations, HR, and finance
Provide WFM content for our training and development programs
Publish relevant reporting to internal customers as needed
Execute daily activity reports and reporting trends

Senior Analyst Workforce Analytics Resume Examples & Samples

Study organizational effectiveness, employee surveys, and productivity of workplace programs to drive better business outcomes
Collect data, build statistical models and conduct analysis to examine areas including, but not limited to, supervision, turnover, hiring, promotion, performance and rewards practices within J&J
Consult with internal clients to identify questions, gather and clean necessary data, and interpret results
Help design and/or analyze employee surveys to develop deep insights into our organization
Support hypothesis testing and draw conclusions that inform management’s decision making across the corporation
Identify and monitor key drivers of desired outcomes and continue to evaluate the changing forces within the labor market
Conduct inferential analysis on specific areas of the business to identify relationships and how organizational adjustments can benefit the company
Present findings internally to inform business decisions and further the advancement of the workforce analytics team
A minimum of a Bachelor’s degree required, advanced degree in statistics or behavioral sciences preferred
A minimum of 4 years data analytics experience required
Experience with R, SAS, or SPSS proficiency required
Advanced statistical analysis including regression and ANOVA required
Superior analytical skills required
Strong verbal and written communications required
Proven ability to translate research learnings into actionable insights preferred
Demonstrated ability to shape and influence issues to obtain desired outcomes preferred
Primary research experience preferred
Expertise designing and analyzing studies in Qualtrics preferred
Diverse working experience in multiple businesses, functions, or countries preferred
This position requires up to 5% domestic travel
This position can be located in New Brunswick, Skillman, Raritan, Titusville, NJ, Horsham, PA or Manhattan, NY.Total Rewards

Senior Analyst, Workforce Management Resume Examples & Samples

Independent management of projects; providing updates and communicating status to team
Create and maintain call center reporting infrastructure. Maintain staffing models and participate in forecasting and scheduling process
Performs appropriate investigation and analysis to administer call center change; document all changes and workflow adjustments
Responsible for technical and personnel aspects of opening and closing of the operation as assigned

Analyst, Workforce Management Resume Examples & Samples

Conducts analysis of call center management information and operational problems, including work assignment schedules, staff productivity levels, long-term staffing needs, revenue earnings, and departmental expenses. Interprets results to pint out significant differences in relationships among sources of information and prepares conclusions and forecasts based on data summaries
Creates forecasts both near and long term (30 minute interval to 5-year forecasts). Conducts thorough analysis of all inquiry types, Contact volumes and projections, talk times, after Contact work, schedule adherence, occupancy, trucking, routing, IVR, intra-net, Internet, fax, and mail to determine forecasts. Develops and maintains 30/60/90 day planning models. Helps guide the Workforce Management team to analyze and plan for activity based on forecast models
Works directly with Call Center management to insure goals are met through intra-day management of shifts, skills, and changes to plan. Acts as tier 1 triage for most call center related technologies; Provides access point for problem escalation and reports to tier 2, follow-up, and insures resolution for issues
BS Degree and at least 2 years of experience in workforce administration or High School Diploma/GED and at least 5 years of experience in the workforce administration
Experience communicating both verbally (on phone, one-on-one) and in writing (emails) to various audiences
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)

Senior Analyst, Workforce Optimization Resume Examples & Samples

Oversee real-time performance of inbound, outbound, email and back office functions and pivot intraday plan to protect established service goals
Maintain day-of and 30-6-90 day forecasts
Develop and maintain SOP’s
Analyze key performance metrics and adjust staffing needs as required
Review and evaluate requests to ensure proper action is taken in a prompt manner
Create and distribute critical call center reports as needed
Proactively partner with Manila based workforce management team to manage daily contact center workload volumes
Other projects or duties as assigned
Associate’s degree or equivalent work experience
Proficient in MS Excel, PowerPoint, and Word
Previous contact center experience preferred
Strong organizational and decision making skills required
Strong communication skills required, including the ability to interact well with senior leaders
Solid understanding of workforce management practices and software

Analyst Workforce Management Resume Examples & Samples

Maintains intraday, daily, weekly, and monthly statistical analysis of historical data to predict Contact volume and staffing/scheduling requirements. Analyzes historical trends of occupancies and utilization levels of staff across all sites for use in future planning. Makes recommendations for improvements and provides guidance when physical capacity is exceeded. Works closely with telephony team to develop, maintain, and optimize routing solutions
Analyzes contact types and volumes to detect emerging trends and “early warnings” of forecasted shifts in workload patterns. Develops and implements peak volume policy and contingency models. Advises management regarding balancing work volume; collaborates across sites to balance workload between sites on a regular as well as ad hoc basis. Communicates necessary adjustments to workforce requirements based on changing/dynamic forecasts; reforecasts when necessary
May facilitate monthly meetings with Clients and Operations to ensure accurate forecasting assumptions. Partners with Managers across sites to identify business opportunities based on analysis of reports (e.g., consolidate queues, change phone hours)
Ensures that the capacity planning processes are compatible with Contact Center infrastructure and complies with business requirements. Point of Contact for all related workforce forecasting activities and requests
Utilizes workforce management software and all other Contact management tools to effectively analyze and forecast staffing needs and requirements to ensure optimum productivity. Provides recommendations for additional reports, tracking tools, and/or metrics that will contribute to the accuracy of forecasts. Keeps abreast of emerging Contact center management technologies and operating practices
Collaborates with contact center business partners and staff to identify opportunities for improvement of resource utilization and service levels. Proactively contributes to the continuous improvement of WFM through the input into development and introduction of new ideas, technologies and opportunities
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)

Senior Systems Analyst Workforce Management Resume Examples & Samples

Solution design, testing, and implementation experience (7 years)
Production support, system maintenance, upgrades and enhancement delivery experience (6 years)
Knowledge/skill to objectively assess benefits, costs, and viability of proposed solution options
Ability to develop clear, thorough design specifications that drive effective solution development
Ability to influence and coordinate the efforts of others
Strong oral and written communication skills enabling the persuasive presentation of proposed solutions and the delivery of effective end-user training
Experience with industry leading WFM systems such as Kronos, JDA & Dayforce (3 years)

Analyst, Workforce Management Resume Examples & Samples

Previous experience in workforce planning or resource management with a strong service focus
Interpersonal and analytical skills with systems and data dexterity
Prior experience in the mortgage, banking, finance and customer service industries
Prior experience with using eWFM (or similar) for back office is desirable

Analyst, Workforce Resume Examples & Samples

Build organizational structures within the HR module in SAP
Work with the business units to enable the integration between the HR organizational structure, the financial reporting objects and the information security access roles
Execute audit processes to ensure the accuracy of the new designs and the current structure
Identify and resolve routine problems or issues with minimal guidance
Provide recommendations on significant issues and escalate contentious issues to appropriate stakeholders
Manage incoming requests to the queue
Liaise with business partners on upcoming project work impacting the organizational design
Coordinate the processes related to the onboarding and offboarding of employees
Participate in special projects or initiatives as required
Two or more years of experience coordinating organizational structures in a corporate setting
Bachelor degree in business administration, human resources management or another related field
Certified human resources professional (CHRP) designation will be an asset
Proficiency in the Microsoft Office suite and SAP
Functional knowledge of HR policies, programs and processes is an asset
Project management skills with an ability to manage and organize multiple priorities

Analyst Workforce Resume Examples & Samples

Implement and apply operational plans, policies, and procedures as required based on analysis to maximize operational efficiency
Accurately enter all off phone exceptions submitted by employees
Utilize reporting processes to review and analyze office statistics to optimize daily performance
Frequently communicate operational activity with reservations management and provide local staff recommendations to improve operational performance
Send communications to staff totaling over 750 employees
Provide high level of customer service to internal/external customers
Answer incoming phone calls with a high level of customer service
Troubleshoot reservations technical systems and report problems
Coordinate facility problems with management and ROC
Manage and maintain employee databases including Genesys and IW
Provide Supervisors with individual employee reports as needed
Possess thorough knowledge of CWA Passenger Service Agreement and work rules
Manage and maintain employee records, master files, daily work files and exception events, including shift trades and voluntary time off requests
Assume responsibility to manage local reservations center and employees as/when required
Act as local contact point and assume responsibility for implementing local emergency procedures
Monitor queues in Pulse to manage real-time operational needs and adjust staffing requirements as necessary
Complete other ad hoc projects as assigned
Undergraduate degree in Business or equivalent experience/training
At least 2 years call center environment/customer service experience
Working knowledge of call center dynamics and systems, including staffing and performance metrics, ACD TCS, Shares/QIK and network knowledge
Ability to work in a team environment and handle multiple assignments
Ability to respond to constantly changing priorities under pressure
Strong problem-solving and decision-making abilities
The operation is 24/7/365. The shift awarded could require working nights, overnights, weekends, and/or holidays as well as extended hours outside of the scheduled shift in a call center environment

Analyst, Workforce Management Resume Examples & Samples

Provides analytical input related to call handle time and call volume to continuously improve forecasts and plans
Maintains headcount requirements for each plan and works closely with director to ensure staffing is adequate to support compliance regulations and service level needs
Provides daily plans to meet service levels as needed
Supports scheduled and ad hoc reporting
Supports system integrity by communicating any known issues
5-7 years

Senior Analyst, Workforce Management Resume Examples & Samples

Responsible for planning and forecasting staffing requirements for the Universal Guest Contact Center, with the goal of meeting established Service Level goals. Analyze real time and future call trends, build optimum work schedules for approximately 350 Universal Guest Contact Center staff. Liaison with management and frontline work groups to ensure efficiency gains are realized while balancing the scheduling needs of the front line staff. Responsible for maintaining all associated databases and reports needed to manage shift, vacation, holiday, and seasonal schedules. Track adherence to schedules. Responsible for evaluating and maintaining data in any manpower planning systems used to manage employee schedules
Manage the production of the weekly GCC schedules through direct management of the Scheduling Specialist. Develops and communicates employee schedules on a weekly basis to all staff. Processes and approves time off requests in accordance with company policy. Creates staffing plan using call volume, average / standard call handling times and availability of staff. Notifies all department management team of staffing changes and potential staffing shortfalls to plan accordingly. Adjusts daily shift schedules and make reassignments of head counts to compensate for staff tardiness and absenteeism
Responsible for the direct supervision of the WFM Team and Real Time Adherence and scheduling specialists
Manage the GCC specific system tools that relate to Scheduling and Reporting (IEX, Avaya/CMS, etc.), acting as key SME and partnering with appropriate IT and Telecom staff to ensure that integral systems are sourced, purchased and maintained as required by the ongoing needs of the GCC and its stakeholders. This includes vendor partnership, ensuring that maintenance contracts and versions remain current and that WFM staff is appropriately trained on the utilization of these tools
Medium to Large Call Center forecasting ability – 500+ agents
Strong analytical ability – Ability to look at large amount of data and provide analysis on what is seen
Intermediate Powerpoint and Excel experience with the ability to create reports and use Pivot Tables
Advanced IEX (Nice) experience. Version 4.6 and higher
CMS experience. Version 18 and higher. The ability to run reports is essential to success

Analyst Workforce Resume Examples & Samples

ADA Essential Functions
Bachelor's Degree in Business Administration, Industrial Engineering, Computer Science, Finance or related field, required, MBA preferred
Minimum of three (3) years progressive related analytical experience, including a minimum of two (2) years experience with budgets and developing organizational metrics, scorecards and relational databases concepts. Experience in Human Resources or Finance, strongly preferred
Working knowledge of Microsoft Office applications, including proficiency with Excel, required. Excellent communication and reasoning skills. Ability to multi-task and exercise sound judgment

Senior Analyst Workforce Management Resume Examples & Samples

Solve a variety of complex system and system-related problems for the business unit as it relates to business requirements and technology, in addition to helping design or implement systems
Administer simple speech IVR functions and programming (Working with multiple Contact Center Technology domains including IVR, CTI, Call Routing, Workforce management tools). Troubleshoot IVR and/or CTI issues relating to operations and work with internal IT staff and support, as needed
Leverage workforce management software, technical and business solutions, and historical inventory to drive effective intra-day staffing levels and to determine the most effective methods for staffing adjustments
Perform historical data analyses of performance data to identify trends / patterns, and make appropriate recommendations (e.g., transaction volume, intra-day patterns, root cause analysis) at both the day-to-day inventory management level as well as offering support of operational and business review and planning
Workforce Management and other duties as assigned
Ability to understand technology as it relates to the business
Ability to interface with multiple departments, multi-task, think on your feet, and work independently
Well rounded with experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, Computer Telephony Integration (CTI), Call Routing, Workforce Management, and Call Recording
Experience in working with customer service teams to improve inbound call routing, resolve problems and manages efficiency improvements
Experience in user acceptance testing
SharePoint experience

Queue Analyst, Workforce Management Resume Examples & Samples

Prior Workforce management experience (ideally in the real time area)
Experience in the analysis, interpretation, and presentation of complex data sets within a customer-focused business environment
Excellent time management skills with an ability to work under pressure and prioritise conflicting workflow demands
Well-developed communication skills and with experience in presenting to stakeholder groups
Can-do attitude and with a Proactive team player approach

Senior Analyst Workforce Analytics Resume Examples & Samples

Bachelor’s Degree in Business, Human & Organizational Development, Industrial/Organizational Psychology, Statistics, Information Systems, or equivalent
1-3 years of experience in data systems, analytics, and/or reporting
Experience with Microsoft Access, Excel, or similar data processing system or application
Proven ability to provide exceptional customer service
Demonstrated learning agility with data, systems, processes, and technology
Strong business acumen with ability to approach problem solving from a fiscal perspective
Excellent communication, presentation, and consultation skills
High level of professional and personal integrity and ability to exercise good judgment
Track record of delivering innovative and creative solutions