Associate Tech Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the associate tech job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

G McGlynn

Gabriella

McGlynn

6681 Reyna Trail

Los Angeles

+1 (555) 700 7078

6681 Reyna Trail

Los Angeles

Phone

p +1 (555) 700 7078

Experience Experience

Detroit, MI

Specialist Tech Sup Associate

Detroit, MI

Prohaska, Donnelly and Stiedemann

Detroit, MI

Specialist Tech Sup Associate

Perform alarm monitoring services for contract customers as defined in contract scope of work
Provide input to and implement process improvement changes as necessary
Support the development of internal documentation
Work with Tier IV Senior Support Engineers on new product testing and documentation
Record all customer interactions into a CRM (Customer Relationship Management) Database
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to
Update Customer Work Order Systems with ticket updates and resolution information

Houston, TX

Associate Tech Lead

Houston, TX

Altenwerth LLC

Houston, TX

Associate Tech Lead

Knowledge of ITIL service management framework
Have knowledge of Cisco routers, switches, Provider-1; EIGRP/BGP/VRF routing concepts, Fabric Path, IP/ARP/MAC/Spanning-tree issues and configurations, troubleshooting VLAN or physical connectivity for servers and other devices, troubleshooting Cisco access-list, NAT issues
Provides technical and procedural consistency within the team focused on the implementation, service delivery and support of products, systems & networks
Contributes to initiatives for driving down incident rates and working with 1st line operations (and operations engineers within specialist functional teams) to improve service recovery times
Provides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty
Independently provides proactive problem management in order to deliver high service levels. Follow up on root cause analysis and resolution of problems
The engineer will work on various network hardware/software such as Cisco Nexus routers/switches, and Catalyst 2811, 7600, 6500, 7200/6500 switches

present

Houston, TX

Tech Analysis Senior Associate

Houston, TX

Schumm, Hickle and Keebler

present

Houston, TX

Tech Analysis Senior Associate

present

Assists customers in analyzing technical complications, determining problems, and provides resolutions
Develops solutions to complex technical problems, which may impact multiple work areas
Willing to work on shift (24x7)
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Responsible for providing phone and electronic based support
Provide first & second level hardware and operating system support
Performs maintenance and repair services

Education Education

Bachelor’s Degree in Related Field

Pepperdine University

Bachelor’s Degree in Related Field

Skills Skills

Hands-on experience with Cisco nexus routers/switches, Catalyst 2811, 7600, 6500, 7200 executing changes while staying within all architectural guidelines and Change Management procedures
Knowledge of carrier technologies such as Ethernet services, point to multipoint connectivity as well as the ability to work with carriers for troubleshooting purposes
Coordinate upgrades and changes with business entities and other technology infrastructure groups
Responsible for gathering/coordinating resources from other technology teams when necessary to complete project deadlines
Analytical and detail oriented
Excellent written and verbal communications
Independent-thinker and self-starter, who still can work well within team environment
Have knowledge of F5 load balancers
Have knowledge of Cisco routers, switches, Provider-1; EIGRP/BGP/VRF routing concepts, Fabric Path, IP/ARP/MAC/Spanning-tree issues and configurations, troubleshooting VLAN or physical connectivity for servers and other devices, troubleshooting Cisco access-list, NAT issues
Have knowledge of TCP/IP protocols, flags and be able to troubleshoot connectivity issues using Wireshark/Tcpdump/snoop

Create a Resume in Minutes

15 Associate Tech resume templates

Read our complete resume writing guides

Tech Transactions Associate Needed Asap Resume Examples & Samples

Counseling clients on privacy and data security matters
2012-2014 JD preferred
Top law school

Branch Associate/teller / denver Tech Center Resume Examples & Samples

(BA) Some customer service and cash handling experience / (Sr. BA) 6 months branch associate experience / (Sr. BA II) 1 years of branch associate experience
High school diploma required; College degree preferred
Retail sales experience preferred
Must display a friendly and helpful attitude and have the ability to interact positively with customers and co-workers
Must be able to exhibit attention to detail
Must demonstrate the ability to learn and apply procedures
Must have a focus for sales
Must have keyboarding skills
Must be able to lift up to 50 pounds throughout the day

Partnership Associate, Tech Industry Resume Examples & Samples

An individual who is obsessed with software, startups and app developers with demonstrated ability to present technical content to general audiences
Provide business analytics strength to track and manage the performance of mobile developer data to tell a story and make recommendations
Conduct insightful analysis using data to derive insights that will drive to thoughtful recommendations and action plans
Identify anomalies and opportunities and report activity via presentations / reports
Produce case studies, best practices, other materials to help developers integrating with Parse
Help educate developers / partners on translating insights into simple and intuitive communications
Track retention and performance of partners and develop cross-functional strategies to drive improvement
Understand data and use that data to "tell a story" to a partner
Solicit, organize, and contextualize feedback from partners
Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments
Exceptional communication and presentation skills
Able to prioritize when juggling multiple responsibilities on behalf of multiple partners
Track and manage the performance of partners and identify levers for driving revenue growth
Drive operational excellence that create efficiency, remove obstacles, or create improved processes and approaches to the busines

Associate Tech Supp Analyst Resume Examples & Samples

Effectively questions user to collect and understand information regarding the problem they are experiencing and leads user through diagnostic procedures to identify, isolate and resolve source of problem
Prioritize problems and complaints
Escalate unresolved calls to appropriate support specialist or support group
Maintains call records/logs utilizing case management solution, Remedy
Installation of hardware/software as required
Controls assets by performing updates in Asset Center software relating to any changes in computer assets
Good knowledge of Windows 7 and MS Office 2010 and Outlook
Networking connectivity
PC troubleshooting
Setup and Configuration of local and LAN printers
Experience providing support to Call Center environment preferred but not required
Ability to explain technical concepts to non-technical users
Ability to assess, analyze and research technical situations and provide viable alternatives

Specialist Tech Sup Associate Resume Examples & Samples

Basic Internet searching
Minimum one year experience installing, servicing electronic systems or an Associates degree in a technical discipline
Bi-lingual English and Spanish
Working knowledge of word processing

Specialist Tech Sup Associate Resume Examples & Samples

Associate’s Degree in technical field or minimum of 1 year experience in fire industry, customer service or information technology
Basic understanding of electronics concepts
Up to 10% travel
Able to work well with a diversity of personalities and situations

Specialist Tech Sup Associate Resume Examples & Samples

Bi-lingual in Spanish and English
Minimum of high school diploma or GED
Demonstrated technical competence in energy management systems or server based IT environments

Specialist Tech Sup Associate Resume Examples & Samples

Handle entry level customer related issues and concerns
Actively participate in departmental activities and initiatives
Support the development of internal documentation
Maintains acceptable call evaluation requirement (> 92%)
Maintains acceptable VOC requirement (> 95%)
Work with Tier IV Senior Support Engineers on new product testing and documentation
Associate’s Degree in technical field or minimum of 1 year experience in security industry
Experience with LAN/WAN network technologies
Knowledge and experience with SQL 2005, SQL 2008, or SQL 2012 is a plus
Basic understanding of electronics concepts is a plus

Associate, Tech Proj Mgmt Resume Examples & Samples

Provide exceptional customer service via telephone, email, and in person
Learn fundamental operations of Tririga Software
Troubleshoot Tririga Software
Find answers to all questions addressed to them

Tech Analysis Senior Associate Resume Examples & Samples

Experience in driving process improvements in Large Enterprises
Excellent interpersonal, communication and relationship management skills
Teamwork and Ownership willing to be a knowledge reference to the team
Support procedures and tools knowledge following ITSM Standards
English and Portuguese language fluency required. Spanish is desirable
Basic SQL Knowledge
Proficiency with MS Office, with advanced Excel skills
ITIL v3 foundation knowledge

Tech Analysis Senior Associate Resume Examples & Samples

To maintain a high degree of customer service for all support queries and adhere to all service management principles, policies and procedure
Experience in supporting Windows Operating System setup will be an added advantage
Fresh graduates are encouraged to apply

Associate Director Tech & Product Development Resume Examples & Samples

Manage a team of engineers and contractors
Collaborate with other engineering managers to plan and execute feature releases
Work with product management and design and manage competing priorities
Perform code reviews and guide engineers on the team
Develop team members
Help develop architecture and technical design
Keep abreast of industry trends and technologies and apply them quickly
Bring predictability to the team’s overall performance
A minimum of 2 years management experience
A minimum of 5 years of hands-on experience in software development
Experience building high volume consumer facing applications at massive scale
Demonstrated ability to hire, develop and retain top technical talent
Fluent in good architecture design
Passion for easily readable code
BS Computer Science or related technical discipline or its equivalent

Tech Transactions Associate Needed for Tremendous Opportunity Resume Examples & Samples

2 to 4 years of drafting and negotiation experience with a variety of technology transactions, with experience in technology licensing and development agreements; cloud services agreements; channel partner (distributor, reseller and sales representative) agreements; professional services and consulting agreements; IP due diligence work in M&A and financing transactions; technology components of M&A, financing and commercial agreements; outsourcing agreements; open source software use and licensing; patent licensing and monetization matters; life sciences and biotech matters; and/or e-commerce, data security and privacy matters
Knowledge of technology industry best practices
Technical background (e.g., a science degree or computer programming experience) is a plus, but not required

CSQ Client Tech Supt Associate Resume Examples & Samples

Be responsible for transferring customer to the right department, providing support for orders while being processed
Answer questions about orders, delivery dates and basic support questions
Up to two years experience of customer service/support
Communication level of German and English
Adaptable, open minded
Very basic Technical knowledge

Tech Labs-open Innovation Associate Principal Resume Examples & Samples

7+ years of professional experience in consulting, business development, and/or product management
Strong technical acumen to structure and pitch business ideas with new technologies (e.g., AI, FinTech, software development, infrastructure, IoT, mobile)
Intellectual curiosity with regards to new technologies, business models, or creative solutions that can serve clients in an innovative manor
Proven ability to take personal ownership of projects and drive towards successful completion in spite of complex challenges
Familiar with startup ecosystem
Excellent verbal (presentation/public speaking skills) and written communication skills
Bachelor's degree in engineering or technology
MBA from a top-tier university
Start-up or entrepreneurial experience with enterprise technologies
Relationship management, alliance building or partnership management experience in an entrepreneurial / technology environment
Worked in an agile environment

Development Tech Senior Associate Resume Examples & Samples

Tearing down and dismantling both Client and Enterprise level systems
Maintain metrics as related to volumes processed through Microsoft Excel
Recognize and distinguish various computer parts and remove appropriately
Maintain proper inventory accountability
Use small power tools such as a drill, heat gun, or power screw driver
Excel analysis regarding component pricing and volume levels
Utilize proper Electro Static Discharge (ESD) procedures

Associate Tech Resume Examples & Samples

Utilize technical equipment to include computers, hydraulic and pneumatic systems, etc
Ability to speak/write/read English
Education and or experience in electrical work

Tech Analysis Senior Associate Resume Examples & Samples

Carry out upgrades/installation of PC equipment and software
Troubleshoot and maintain printing and faxing equipment
Ensure Dell standards and policies are maintained
Provide assistance with daily operations of all aspects of the onsite services team as required

Associate Analyst Tech Svs Resume Examples & Samples

Contributes in defining business requirements for new and existing operational systems which depends on who is doing the action
Works with Information Technology and other business units that define appropriate processing procedures to be used within each system
Analyzes the processing functionality for new systems and changes to existing system to ensure business requirements will be met
Aids in the maintenance of system rules engine and code-driving database tables
Aids in the coding and maintenance of appropriate system files, such as plan file and plan tables, for product plans, riders and benefits, interest rates, accounting, agent’s commission and product rates that drive programming logic and calculation
Assists in the development and execution of accurate and comprehensive test plans and test matrices for testing the implementation of new products or enhancements in the Enterprise administration and peripheral systems
Researches and analyzes problems or errors, and determines next steps of action (correction or referral). Responsible for follow-up of such action and regularly communicating status of correction to the various business units. Coordinates the efforts of Technical Services and/or other referrals, such as Information Technology, ensuring that all corrections are appropriately implemented and tested for quality and completeness
Performs policy form verification for new and existing products. Maintains all existing policy forms and applications ensuring they are compliant with corresponding state regulations
Researches, designs and drafts forms, tables and flow charts along with other compliance-related Insurance Operations functions as assigned. Coordinates activities with Compliance, Forms Document Management, Printing, Information Services and units within Insurance Operations to accomplish forms/compliance-related projects, always maintaining quality service within specified time frames
Reviews Insurance Department objections to policy form filings and schedules implementation of approved forms. Assists Technical Services Analysts with testing of system changes required to implement state variations of approved policy and other related forms as required by product development or legislative changes
Reviews advance law notices and legislative bulletins to determine impact on Insurance Operations and communicates to the appropriate people. Writes legislation summaries and submits to affected departmental manager. Writes and initiates draft of all legislative requests for processing if necessary
Maintains reference documentation relating to form filings and implementation
Monitors information published on the Internet regarding legislative initiatives (ACLI, INSOURCE, NAIC, etc.)
Supports the creation and maintenance of training and procedural manuals following standardized documentation formatting requirements
Support of other miscellaneous training applications and processes
Supports the maintenance of reinsurance treaty information provided by Actuarial Department. Performs functionality, operational, regression and/or parallel testing on the appropriate reinsurance systems, ensuring new and existing products are processed in accordance with product characteristics and business requirements
Must be able to cite examples from work experience on identifying problems, researching and quantifying the problems, logically solving the problems and implementing creative solutions
Must be able to demonstrate a working knowledge of insurance products, including benefits, riders and various administration processes or at least the aptitude to quickly learn the above subject matter
Must be able to cite examples of solving medium to complex problems using mathematical, logical and technological skills
Demonstrated aptitude for learning computer and other technical concepts such as database, table-driven code, testing tools. Must be able to cite examples of quickly learning new technological concepts and applying them to business needs
Possesses and displays excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, grammar, dictation, and style
Provide examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties
Cite examples of self-motivation and experience working under limited supervision
Must be able to cite examples of good decision-making skills when dealing with multiple alternatives
Proven experience handling multiple duties and completing assigned tasks accurately and on a timely basis
Demonstrated experience working effectively within a team. Must provide examples of completing work assignments accurately and within target dates that allow others to complete assignments on time
Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations
Demonstrated experience of going above and beyond the call of duty to assist team members
Provide examples from work experience demonstrating flexibility to meet departmental and customer needs

Associate Composite Prototype Tech Resume Examples & Samples

Must be able to obtain a DoD SECRET SECURITY clearance
Must have two or more years of experience in a manufacturing environment (preferably with composite structures)
Must be capable and willing to perform a variety of tasks which may include fabrication, layup, coating, and operation of CNC machines, ovens and autoclaves
Follow procedures precisely to achieve close tolerance results
Operates forklifts
Checks work using prescribed gauges, jigs and fixtures to measure close tolerances
Commitment to work off shifts if needed
2 year minimum experience with composite layup
2 year minimum experience with A&P work (Airframe & Powerplant))
Able to work in a standing position for extended time periods
Demonstrates positive attitude toward operational safety, product quality, product schedule, and product cost
Must be self-motivated and able to work in team environment

Associate Director, Ad Tech Resume Examples & Samples

BA with concentration in business/marketing, mathematics or information technology formation technology. MBA, Computer Science or quantitative Master’s Degree preferred
Demonstrated ability to navigate and manipulate large data sets to create and translate insights into compelling presentations
Extensive experience leading and managing technical projects, including problem solving, strategic technology roadmaps and implementation
Extensive experience leading and managing marketing technology projects from ideation through installation
Strong critical thinking and problem solving skills – demonstrated ability to mine data for relevant and actionable insights
Solid written and verbal communication skill with ability to communicate/translate complex concepts to non-technical audience
Strong understanding and experience with digital media buying, KPI development and technology practices during campaign planning and execution
Demonstrated ability to effectively coach and develop junior colleagues
Demonstrated experience with programmatic audience buying execution
Results orientations with strong independent and team project management and time management skills
Experienced proficiency with digital marketing technology, especially ad servers, tag management systems, DMP’s, brand study partners, verification technologies; experience or orientation to learning new software packages and methodologies (social media tools, data visualization etc.), data analysis techniques and applied statistics required
Act as the primary steward and lead of the Data Driven roadmap (as it develops/evolves)
Act as the primary day to day technology point of contact for the Samsung US data & programmatic leads
Support client in onboarding 1st party data sets
Support client as the primary lead for 2nd party data negotiations and data integrations
Serve as the day to day lead managing the DMP relationship
Manage the ongoing documentation of operational learning
Owns and oversees all aspect of client digital relationship in context of campaign execution and reporting for assigned accounts beginning with identification of key opportunities and need, development of project scope and plan, coordination with respective vendors, clients and internal teams, and creation and creative delivery of insights and recommendations
Oversees strategic technology account roadmaps for the integration and intersection of client-side and agency-side technologies/data
Designs and develops account processes for campaign implementation and reporting across internal teams
Consults with client to obtain necessary data and provides ongoing updates on progress vs. plan
Identifies any critical issues to refine digital campaign needs and ensure deliverables are met on time
Generates digital analytic results to address client questions and business challenges
Serves as primary author, presenter, and quality control for client deliverables ensuring end product provides useful insights gained to support decision making process, and drive execution and business optimization
Ensures insights and applications derived from each project are infused into the ongoing operations both at client and within agency
Keeps abreast of evolving media landscape, including research and emerging trends to provide insight to both media teams and client (as required)
Proactively contributes to COE (Analytics team) through sharing of ideas and best practices
Manages and develops team of managers/analysts and technology operations; utilizes strong understanding of teams’ skills, capabilities and developmental opportunities and aspirations to plan for and direct workload of team to produce desired performance outcomes and keep team challenged/motivated
Provides timely, continuous, and specific performance feedback to both recognize and address performance highs and lows

Adv FS Digital TC App Tech-app Dev Integrat Ent Arch-bpm-senior Associate Resume Examples & Samples

Designing and implementing Business Process Management (BPM) based solutions using Appian BPM software
Setting up client side architecture, installing software, and configuring for high performance and scalability
Designing and implementing complex enterprise integrations with industry standard technologies: Oracle, LDAP, Active Directory, etc
Driving BPM adoption within client organizations by empowering client resource to become self-sufficient with building process applications on their own
Identifying other business process opportunities for clients that could be targeted with Appianâ€™s software; and,
Identifying and addressing client needs, building solid relationships with clients, developing an awareness of Firm services, communicating with the client in an organized and knowledgeable manner; delivering clear requests for information, demonstrating flexibility in prioritizing and completing tasks
Design/configuration, implementation/deployment, testing and
Design and implementation of Business Process Management (BPM) tools (Appian, Pega or IBM
IIB/Lombardi)
Software delivery or software development (Java/JEE- JBoss, Weblogic, WebSphere), Web Servers (Apache or IIS), Operating Systems (Windows, Red Hat Linux or AIX), other technologies / languages (SQL, JavaScript, Web Services, ESB, or Struts)
Software consulting, ideally in a Portal, BPM, DM or EAI related setting; and,
Server architecture, especially dealing with high availability environments

Associate Maintenance Tech Resume Examples & Samples

Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to suggest innovative and additional ways to conserve energy, and/or recycle products Knowledge of steam boilers and related activities
Demonstrates the ability to maintain all equipment in the assigned work area assuring that it is in proper and safe working order

Associate Director, Ad Tech Resume Examples & Samples

A minimum of 5-7 years of experience in digital media (agency or publisher side)
Experience with digital platforms – if you can go deep on programmatic (DMPs, DSPs, Exchanges), the ins-and-outs of second- and third-party vendors, ad servers of all stripes (display, video, social, mobile), Tag Management Systems (GTM, TagMan, Signal, etc.), and/or VVF vendors (viewability, verification, and fraud prevention), we will have a great conversation
While we’re listing technology, we’d love to see skills with HTML5, CSS, and JavaScript
Starcom clients are primarily DCM users, but if you know Sizmek or Atlas, or another similar ad server, please tell us. Also don’t be shy about your expertise with floodlights, rich media, etc
The ability to rock the Microsoft Office suite, particularly PPT and XLS (it’s all about filtering and pivoting)

Associate Tech Assist Resume Examples & Samples

Delivering exceptional customer service to the business, ongoing training for this will be provided
Communicating with colleagues and customers in a clear and concise manner, both verbally and in writing
Upholding the service standards and expectations of the team, ensuring that the team goals are met
Assisting the existing Tech Assist team when required
Understanding the business processes and priorities, training for this will be provided
1 -2 years of relevant work experience
A professional and highly focussed customer service approach
Excellent communication skills. - both written and verbal
Ability to liaise with stakeholders at all levels
Aptitude to use initiative and a pro-activeness to deliver to business outcomes
A strong team player who demonstrates flexibility and a drive for continuous improvement
Aptitude in technology including hardware and software
Knowledge of Microsoft Technologies (Windows 7, Office 2007/2013, Active Directory, Exchange)
Demonstrates commitment to delivering to the client through following standards & procedures
Confidence in meeting new people and adapting approach to suit different stakeholders
Willingness to ‘own’ and be accountable for problems until satisfactorily resolved
Ability to work well under pressure, multi-task, prioritise and work effectively with minimal supervision

Associate Tech Lead Resume Examples & Samples

The candidate will act in the capacity of a Senior Network Engineer working on tasks, incidents, projects throughout the Thomson Reuters datacenter networks per approved change window and architectural guidelines. Good technical operations skill with minimum supervision
Provides technical and procedural consistency within the team focused on the implementation, service delivery and support of products, systems & networks
Contributes to initiatives for driving down incident rates and working with 1st line operations (and operations engineers within specialist functional teams) to improve service recovery times
Adheres to the implementation process to ensure that all aspects of operability are delivered whiles ensuring that existing service levels are maintained or improved
The engineer will work on various network hardware/software such as Cisco Nexus routers/switches, and Catalyst 2811, 7600, 6500, 7200/6500 switches
The engineer will work to ensure that LAN networks; Check Point/Palo Alto/Netscreen firewall devices; F5 / Cisco ACE are implemented, maintained and highly available as deployed for the business' applications
The engineer will configure and troubleshoot the network that supports connectivity to the business' applications
The engineer will produce detailed implementation instructions or carry out required changes to complete tasks/projects, resolve incidents/problems, and for changes/improvements requested by management and the architecture teams
The engineer is required to update/maintain all documentation requested by management and will be tasked with improving such documentation as required
Provides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty
Independently provides proactive problem management in order to deliver high service levels. Follow up on root cause analysis and resolution of problems
The engineer must be prepared to participate 24/7 rotation shift schedule and weekend shifts, to be called upon after the normal business day when needed. Typical shift patterns are APAC (00:00 to 08:00 GMT); EMEA (08:00 to 16:00 GMT) and AMER (16:00 to 08:00 GMT)
Hands-on experience with Cisco nexus routers/switches, Catalyst 2811, 7600, 6500, 7200 executing changes while staying within all architectural guidelines and Change Management procedures
Knowledge of carrier technologies such as Ethernet services, point to multipoint connectivity as well as the ability to work with carriers for troubleshooting purposes
Coordinate upgrades and changes with business entities and other technology infrastructure groups
Opening work tickets and providing support with production outages, assisting with product migrations/installations as the business requires
Responsible for gathering/coordinating resources from other technology teams when necessary to complete project deadlines
Monitor the incident queue and take ownership of issues needing resolution
Required to be on weekend and 24/7 shifts
7+ yrs experience as a Senior Network Engineer using Cisco and Checkpoint technology, must include 2+ yrs experience in these fields and F5 LTM/GTM or Cisco ACE technologies
Analytical and detail oriented
Independent-thinker and self-starter, who still can work well within team environment
Have knowledge of F5 load balancers
Have knowledge of Cisco routers, switches, Provider-1; EIGRP/BGP/VRF routing concepts, Fabric Path, IP/ARP/MAC/Spanning-tree issues and configurations, troubleshooting VLAN or physical connectivity for servers and other devices, troubleshooting Cisco access-list, NAT issues
Have knowledge of TCP/IP protocols, flags and be able to troubleshoot connectivity issues using Wireshark/Tcpdump/snoop
Able to learn and use network engagement tools and systems such as OPNET, CiscoWorks, HP-NA(Opsware), Sevone, and Netflow
Knowledge of ITIL service management framework
Good organizational skills, problem solving
Good experience in one or more large technical environments, high complexity environments, or highly specialized environments
Good working experience in multi culture environment with focus on customers, team work and driving results
Knowledge of Financial markets technology an advantage
Exposure to ISO 9001, ISO 27001 an advantage