Tech Ops Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the tech ops job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Hilll

Alfred

Hilll

795 Ardella Parkways

Houston

+1 (555) 232 4243

795 Ardella Parkways

Houston

Phone

p +1 (555) 232 4243

Experience Experience

Philadelphia, PA

Tech Ops Manager

Philadelphia, PA

Goodwin Group

Philadelphia, PA

Tech Ops Manager

Provide activity, progress and status reports to management and keeps management posted of any critical issues
Affects change within sphere of influence and leads development of innovative improvements and world-class practices
Ownership of escalated issues, Root Cause Analysis, assisting Technicians with complex tickets, documentation, testing of FWD as they are implemented across environment we support
Augment support for the Server Support, Telecom Support and Networking Support Teams -- Assist with configuration issues/debugging of the different systems
Propose, design, and implement processes, systems, and technology to support and enhance the client support function including workflow, incident management and reporting
Serve as an escalation point of Priority 1 incident for all the relevant stakeholders, which include active participation on calls for priority incidents and ensuring timely communication is done with all relevant stakeholders
Performance Management, mentoring and coaching the team

San Francisco, CA

Manager, Tech Ops

San Francisco, CA

Cummings, Spencer and Cartwright

San Francisco, CA

Manager, Tech Ops

Manage all installation, service, and line activities including overseeing all employees and projects in those areas ensuring that the work is handled expediently and within TWC specifications (while adhering to policy, productivity, process, and compliance guidelines.)
Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with company policies and procedures
Perform other duties as requested by manager
Provide technical support and direction to staff regarding new or existing technologies, operational standards, and staff development
Manage all technical operations at the system level to maintain the integrity of the HFC network and assure quality and consistency of voice, video, and data to customers
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
Define performance metrics and management of Salesforce performance dashboards (weekly, monthly, quarterly, yearly) to allow for comparison to pre-determined goals and objectives as well as tracking of ongoing projects

present

Philadelphia, PA

Tech Ops Lead

Philadelphia, PA

Zemlak-Hand

present

Philadelphia, PA

Tech Ops Lead

present

Taking a lead, illuminating, creating links across the organization, generating and promulgating ideas, taking a view
Ownership of loading and scheduling server patching plans and execution tasks for application suites in CMA
Supports these activities by diagnosing, reproducing and fixing software and hardware issues
Providing on-going improvements to event monitoring
Following JMPC engineering standards and products which are integrated across the Windows physical and virtual platforms
Building and maintaining close relationships with senior decision makers in the CCB AD teams and GTI delivery teams
Coordinating and driving both internal and external vendor IT support teams in resolution activities

Education Education

Bachelor’s Degree in Computer Science

Illinois State University

Bachelor’s Degree in Computer Science

Skills Skills

First hand experience in a highly regulated/audited environment with knowledgeable audit communication skills/experience
Impeccable attention to detail, quantitative aptitude and analytical skills
Good planning skills and ability to deliver to agreed schedules
Strong knowledge and experience in Agile Methodology
Ability to develop strong client relationships
Ability to multi-task /change focus quickly
Prior Experience in MIS Reporting for Enterprise Systems is highly desirable (SQL Queries, Excel Macros)
Knowledge of Enterprise system technologies
Strong interpersonal relationship and communication skills
Excellent time management and personal task prioritization

Create a Resume in Minutes

15 Tech Ops resume templates

Read our complete resume writing guides

Tech Ops Wintel Engineer Lead Resume Examples & Samples

This role entails off-hour and on-call support
Requires strong oral and written communication skills with the ability to communicate technical and non-technical concepts to peers, customers, and management
Must be capable of routinely making effective and timely decisions in alignment with departmental direction, and based on sound business knowledge and industry best practices
Require ability to work independently with minimal supervision
Seven or more years of systems administration and engineering experience in large enterprise environments supporting Windows Server 2000, 2003, 2008, 2012, and VMWare
Thee or more years of corporate experience supporting large geographically diverse system implementations
Two or more years of technical or team leadership
Strong troubleshooting skills of complex problems in the areas of OS, networking, connectivity, and security
Experience with supporting Windows Server operating systems in a multi-tiered environment - including application, web, and database server types
Previous experience providing 24x7 technical on-call support
Experience working with a well-controlled, regulated, and process-driven infrastructures
Experience working with industry-standard change and incident management tools (Peregrine, HP Service Manager, etc.)
Two or more years of Microsoft Clustering MSCS support
Knowledge of Veritas Storage Foundation
Knowledge of HP Proliant and Integrity Server Platforms
Experience with Symantec NetBackup
Experience with Symantec Enterprise Security Manager
Experience with Symantec Antivirus
Knowledge of IBM Tivoli and NetView
Automation and scripting skills including Windows Scripting, Batch, Visual Basic, and PowerShell
SAN experience, and EMC SRDF a plus
Knowledge of Windows Terminal Services
Experience in Writing Technical Documentation
Experience with IIS, SQL, ASP .NET a plus

Tech Ops Manager Resume Examples & Samples

Prioritizes, scopes, estimates, and manages the team(s) responsible for the development and implementation of engineering solutions
Includes people management responsibilities as well as team budget responsibilities
Communicates technical vision and roadmaps with little supervision
Writes for publication
Is recognized as a positive leader and is capable of defusing complex interpersonal issues while managing customer expectations
Assumes responsibility for team results. Leads implementation of multiple department programs
24/7/365 Customer Support and Service Delivery Model
Performance Metrics & Reporting
Business Applications Knowledge
Business Continuity/Resiliency Knowledge
Change Management
Corporate IT Audit Process,
IT Risk Management
Asset/Inventory Management
MS Visio
Operations Systems and Data Sources Knowledge
Aperture
Technical Systems Operations Management
Consulting
Decision making
Initiative/risk taking
Results delivery
Proficient in multiple business disciplines functions; Advanced knowledge of multiple major vendors by platform, and advanced Industry standard DC cooling, power and space management. Influences the technical and strategic direction through technology solution recommendations; key advisor on significant decisions

Tech Ops Lead Resume Examples & Samples

Integration of new work into the standard model
Transfromation of new groups into standard operating model
Perform work analysis anddrive efficiencies
Process analysis, creation, documentation, presnetation, consensus, deployment and measurement and compliance
Negotiation and consensus building
5 years of operational technicalsupport experience
5 years profeciency with Powerpoint, Visio, Word, and Excel
Abilty to problem solve
Experiece working with a diverse, multinational team
Strong technical documentation skills
Ability to multi-task / adjust priorities

Tech Ops Lead Resume Examples & Samples

8-10+ years related business experience, including 2-5 years experience in IT Risk Management and/or Technology Audit functions
Prior Experience in Infrastructure Scripting will be a strong plus (Active Directory and File ServersDFSR)
Prior Experience in MIS Reporting for Enterprise Systems is highly desirable (SQL Queries, Excel Macros)
Must have a high degree of technical expertise/professional mastery to interface with tech stakeholders and recommend process improvements
Program & Project management skills to establish and execute remediation initiatives effectively and resolve conflicts
Strong Oral and Written communication skills
Proven experience with project management processes; including project planning, issue management, risk management, resource tracking and management score-carding
Strong written and verbal presentation skills to a wide variety of senior managers across the organization and proven track record of influencing and leadership skills

Tech Ops Lead Resume Examples & Samples

Individual will be responsible to ensure that the applications met their required service levels
Individual will be responsible to support process improvements to continuously improve the stability and performance of the applications
Provide Level 2 technical support to internal business teams
Identify system bottlenecks and opportunities for non-stop processing
Application wellness
Prioritize workload, provide timely and accurate resolutions
Effectively perform root cause analysis of issues and report the outcome to business community and Management
Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
Coordinate and work with the global production support team
Application Monitoring, Application Tuning
Problem Resolution
7+ years of support experience
Advanced experience with Control-M or Autosys scheduler
Experience in Oracle PL/SQL coding / debugging skills
Experience in developing and designing of ETL methodology for supporting data transformations using Informatica Power Center 5.x/6.x/7.x/8.x
Experience with UNIX scripting

Tech Ops Lead Resume Examples & Samples

Should possess good OS knowledge across all versions of Unix, Redhat Linux and or AIX platforms
Proven server maintenance experience including compliance break remediation and OS level patching (service pack, functional and CSIRT)
Experience of associated product upgrades including EMC power-path and VERITAS System Admin
Ability to adapt to a fast paced dynamic work environment
Ability to perform work under pressure
Self starter / Creative thinker
Will be part of the Infrastructure Maintenance support team managing OS patching, OS and Firmware upgrades, Vulnerability /Risk remediation on Unix / Linux / AIX /Windows physical and virtual servers globally
Ability to troubleshooting operating system and server hardware issues
Ability to collaborate with Level 2, Level 3, Engineering teams when issues arise that requires additional support
Supporting all service delivery resiliency, efficiency and Audit programs tied to compliance around server maintenance
Following JMPC engineering standards and products which are integrated across the Windows physical and virtual platforms
Produce remediation plan, weekly progress report
Host weekly call with LOB Team; provide regular status updates to Senior Management and manage hygiene remediation
Minimum 7 years of relevant experience in Unix (Solaris, RHEL, AIX)
Complete understanding of the various methods of OS patching, Firmware updates and the toolsets that are used to execute the function
Understanding of security best practices for multi-tiered operating systems
Understanding of backup process, system monitoring, performance tuning disaster recovery and scripting for Solaris and/or Linux based OS
Knowledge of Open SSH
Knowledge of Sun, HP, Dell Hardware
Solaris Volume Manager experience
13 Veritas Volume Manger experience
Minimum Bachelors degree or Equivalent experience in a Technical role similar to this open position

Tech Ops Lead Resume Examples & Samples

Responsible for the building and executing of communication plans that include all interested and impacted parties related to the event. Presentations of plans to technical and business senior leadership team regularly will be required as part of the communication plan
Holistic assessment of impacts to applications from planned CMA maintenance, release, and MEPC events driving by the CMA business
Partner directly with the development teams to identify tasks required for gracefully absorbing events that require an outage
Creation and management of plans required for events to be executed by internal/external teams
Identification of improvement / automation opportunities while driving for efficiency methods or releasing code
Management of the playbook execution and indirect management of the resources required for successful deployments/maintenance activities
Ownership of loading and scheduling server patching plans and execution tasks for application suites in CMA
Partnering closely with the execution focused operations teams within CMA to create detailed impact analysis for each outage
Excellent written and verbal communication skills are a must
Understanding of Storage Area networking and data center infrastructure
Weblogic / Web sphere understanding

Mgr-business Tech Ops & POS Services Resume Examples & Samples

Minimum 6 years IT management experience
Ability to work with Business customers and IT partners to identify solutions and implement IT technologies to support resort expansion projects
Proven leadership experience in software support/sustainment
Demonstrated strong influencing abilities
Demonstrated strong organization skills with attention to detail
Ability to lead and coach a diverse team of cast and vendor resources through change, and manage conflict/resolution
Ability to partner/collaborate with Managed services leadership to develop and establish effective processes, and define and execute process improvements
Ability to define and execute strategies to support the 6x16 goals, especially in the areas of Continuous Availability and Technical Currency
Minimum 3 years leadership experience within Disney
Experience and strong understanding of Point of Sale Systems
Proven knowledge and understanding of WDPR’s technical infrastructure and server environments
Working knowledge and understanding of WDPR’s major cast-facing, operations/fulfilment systems
Experience in development and monitoring of service levels and key service measurements

GSO Tech Ops Manager Resume Examples & Samples

Serves as a Point of Contact from a Technology stand point to the SA’s, Shift Leads and the Operations Managers
Represents and drives incidents from Technology stand point partnering with the L2 and L3 teams for the issues arising out during patching
Drives projects and automation initiatives in PLM space from Technical stand point
Analyzes and works on Root Cause of issues and formulate solutions in conjunction with stakeholders and drive efficiencies
Applies lessons learnt out of RCA’s and ensure the actions are tracked and executed to fix it across different servers
Represents and drives interlock calls between L2/L3 and L4 teams
Ensures run books and Standard Operating Procedures are up to date and team is self sufficient in handling issues
Shares best practices across with the team and ensures they are followed
Consistently looks at in-efficiencies in the process using his Technology expertise and provides inputs on how it should be improved and gets them executed
Inquisitive by nature with a highly analytical mindset, constantly challenging why problems occur and how to prevent them from occurring in the first place
An excellent communicator, assured and confident across all levels with the ability to translate a technical issue into a business impact statement that the Clients can relate to
A team player with a natural desire to achieve, the ability to identify the strengths and weaknesses of a team and the ability to mentor and coach the less experienced members as required
Minimum 8 years of relevant experience in Unix (Solaris, RHEL, AIX)
Advanced knowledge across all supported platforms (Solaris, RHEL, AIX)
Knowledge of Sun F15 and E25K platforms and SMS a plus
Veritas Volume Manger experience
ITIL Process experience - Incident Management and Change Management required
Veritas Cluster experience/knowledge
SAN experience/Knowledge
Formal certification for supported platforms
ITIL certificate

India Tech Ops Manager Resume Examples & Samples

Ensure consistent Multimedia service delivery and support across the JPMC India footprint
Hold vendor partners and support teams accountable to highest quality standards
Help create and adhere to service delivery operating practices and procedures for the country; execute best practices and run books in support of regional operations
Establish and maintain working relationships with all team members, vendors and internal customers including executive level users
Interface with regional and global service operations team to collaborate on end-user recommendations and field experience
Manage onsite service delivery team including staff and contractors. Implement a scalable, flexible staffing model to ensure service coverage and service quality
Set up, test and break-down Multimedia systems to bypass operational issues
Oversee project implementation across all JPMC India locations
Manage and recommend technology lifecycle upgrades
Interface with all members of the organization to ensure that process and procedures are executed
Actively gather clear objectives, requirements and expectations from end-users. Ensure contractor and internal service partner awareness and support
Implement proactive system checks across all services to ensure “ready-for-business”
Test and certify new systems including hardware, software and firmware to ensure proper operation of systems
Evaluate issues rapidly to isolate, bypass and/or resolve problems
Manage incident tracking and resolution through to resolution though internal ticketing systems
Process and Change management: stay current on policies and procedures and update in accordance with GTI guidelines
Trend analysis and reporting: analyze trends across the region and proactively identify and report potential issues
Create and update operational metrics for the country
Perform and report CSA, audit activity and track remediation on completed activities
Liaise with internal clients and ensure end-user adoption
10+ years professional experience in the AV or Multimedia industry, preferably working for a global organization in Financial Services
CTS Certified (Current/Active)
Bachelors Degree or equivalent in Broadcast, Video Production, Multimedia or related field
Thorough understanding and operation of all AV systems
Highly evolved customer service and interpersonal communication skills

Analyst, Tech Ops Resume Examples & Samples

Supports the development and organization of technical operations workforce management through operational reports and resource metrics; provides forecasting recommendations based on current and historical data
Analyzes operational resource performance metrics by location and identifies opportunities for improvement; effectively communicates complex concepts involving work order volumes and trends by location
Generates, maintains, and distributes queries and reports as directed by TSC leadership
Proactively identifies short term and long term forecasting opportunities to improve operational efficiencies within the workforce management team and technical operations organizationOTHER DUTIES AND RESPONSIBILITIES
May be required or called upon to assist in on-the-job training of other Quota Planning or TSC staff as necessary
Performs other duties as assignedJOB-RELATED QUALIFICATION STANDARDS:KNOWLEDGE/SKILLS/ABILITIES
Experience building database applications required
Excellent skills and experience developing data analysis and presentations
Ability to assess current reporting processes and automate/streamline whenever possible using all technologies available, including Visual Basic for Applications
Must have working knowledge of workforce operations tools and report applications
Must be able to write and run SQL-based queries for database environments and use approved database tools to extract relevant performance and analytic data
Must take ownership of assigned tasks with minimal instructions and work with minimal supervision while effectively communicating across all departments
Must manage multiple projects simultaneously, including resources, priorities, and timelines
Ability to support the department 24/7/365EDUCATION
Two-year degree or certificate from college or technical school with an emphasis in telecommunications or IT or a minimum three years of related experience and/or training, or equivalent combination of education and experience is preferredWORK EXPERIENCE
Previous experience in appropriate Microsoft Office Suite applications, reporting and creation of spreadsheets
Experience in writing and running SQL-based queries for database environments and use of approved database tools to extract relevant performance and analytic data
Previous experience working in technical support centerLICENSES OR CERTIFICATES
Completion of SCTE broadband and telecommunications related courses preferredCOMMUNICATION SKILLS
Must be able to write routine reports and correspondence as well as create or produce reports outlining specific Workforce Management trends and issues
Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule formREASONING ABILITY
Ability to define and solve a variety of problems by collecting data, establishing facts, and draw valid conclusions where only limited standardization exists; ability to interpret an extensive variety of technical instructions and reports in mathematical or diagram form and deal with multiple variables
Must be able to accept constructive feedback and promote a positive company image on a consistent basis
Must be able to exercise good judgmentPHYSICAL DEMANDS/REQUIREMENTS
The physical demands for this position are typical of an office environment and must be met by an employee to successfully perform the essential functions of this position; reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
Must be able to sit for long periods of time in a typical office environment for the entire duration of the work shift (with the exception of normally scheduled breaks)
Must be able to distinguish and identify various colors as used in the various tools and software applicationsWORK ENVIRONMENT
Must be able to work as part of a team
Must be able to work all shifts including evenings, weekends and some holidays (i.e. be able to support the department efforts 24/7/365)
All work is performed indoors in a typical office/call center environmentEQUIPMENT USED
Company computers and various tools and devices as required to complete essential dutiesNOTES
Management reserves the right to add or change job duties and requirements at any time
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job

Manager, Tech Ops Resume Examples & Samples

3+ years of Financial Analysis experience
Analyze and provide costing information for budgeting, forecasting, analysis and decision making
Advanced Excel: developing financial models
Monthly, Quarterly, Annual reporting duties
Develop budgets and forecasts
Ad hoc analysis
Have excellent communication
Be self-motivated and a problem solver
Aspire for growth
Thrive in a dynamic environment

Tech Ops Engineer Lead, VP Resume Examples & Samples

Connect Direct (aka NDM) Administration
Automation and Infrastructure improvement projects
Collaborate with Level 2, Level 3, Engineering teams when issues arise that requires additional support
Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications
Responsible for establishing procedures & systems to mitigate risk
Mentor fellow engineers on technical issues, standards and procedures
TCPIP FTPs and SFTP protocols
Experience supporting medium-to-large sized projects

Intern Summer Undergraduate Tech Ops Resume Examples & Samples

Analyze, design, proof/implement application enhancements
Troubleshoot defects, identify causes and apply necessary corrections
Analyze backend data platform flows and identify corrections in data sources or platform applications
Participate and contribute in technical discussions
Seek guidance for correct, optimal and effective technical solutions
Provide updates on tasks
Fill in engineering roles as directed

Tech Ops Administrator Resume Examples & Samples

Analytical ability. Ability to organize data, deliverables and escalations
Background understanding of project management methodology
Good communication skills with ability to influence. Able to effectively explain information and metrics
Ability to learn quickly and to work independently. Be able to take initiative when needed
Ability to handle change and ambiguity
Customer service experience and focus
Able to support multiple project managers and manage relationships, including the ability to negotiate deliverables
Some college preferred in related technical/business areas or equivalent work experience
One to three years of business experience, with emphasis on reporting, metrics and operational support
Fluency with Microsoft Project, Excel, Access, PowerPoint, business tools

Tech Ops Manager Global Identityandaccess Management Resume Examples & Samples

Act as Subject Matter Expert (SME) of Information Security products, policies/practices and processes and how they are applied in daily function. Provide consulting services to internal business partners (i.e. LOB, GTI, GAD, IRM etc.) as it relates to security access.Support LOB with Business Continuity/Disaster Recovery testing and conversion efforts; Communicate concepts and methodologies as they pertain to access entitlements and certification; Make recommendations for implementing desired level of access controls; Assist in developing solutions and implementing action plans to address system access issues
Provide daily customer support in order to ensure customer satisfaction.Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional. Provide Off-Hours support, as needed, to resolve system access problems during non-business hours or backlogs; Overtime anticipated
Performance Management.Progress personal objectives, as agreed with your Supervisor/Manager, within the documented time scales. Report progress and issues
Ability to learn and apply new technologies quickly
Minimum 3 years experience in administering BOKs Access Control (KeON)
Minimum 3 years experience in administering Native UNIX operating systems
Familiarity with the following products: Microsoft Access, Word and Excel
People Management –Manage goal setting and the performance review process for the staff which includes goal definition, development plan, quarterly discussions, midyear and end of year reviews. Provide staff with ongoing coaching to ensure objectives are set and met. Conduct 1-on-1s with directs on a regular basis and with other staff at least monthly. Ensure that mandatory training courses are completed in as required. Manage staff work schedules, time off and overtime
Oversee staff participation in implementation of security related projects for new/enhanced technology.Coordinate staff involvement with implementation of new or enhanced security products and toolsets on supported platforms; Monitor progress against project plans to ensure that all security related tasks are identified and completed; Moderate and/or participate in project and/or security related meetings; Review results of user acceptance testing on new/enhanced system security packages; Determine process and approve procedural documentation for new administration responsibilities; Engage other technical support groups as deemed appropriate; Identify process deficiencies and implement process improvements.?

Tech Ops Manager Resume Examples & Samples

Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation
Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and professional
Progress personal objectives, as agreed with your manager, within the documented time scales
Manage any adhoc compliance and security-related projects as required by managem
Minimum 09-12 years experience in application security, global operations and/or technology risk management
Familiarity with IT risk management framework and control self assessment process preferred

Tech Ops Lead-global Identity & Access Management Resume Examples & Samples

Provide 2nd and 3rd Level support for vendor and in-house applications
Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Developing scripts to automate repeatable manual tasks
Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Monitoring and resolving peregrine tickets
Participate in audit support activities, as they pertain to Information Security, for both internal and external audits
10+ years prior Wintel and/or UNIX and LDAP platform administration
5+ years experience in supporting and troubleshooting web applications and databases
Experience in a leadership and/or management role
Troubleshooting skills with the ability to correlate various logs files, events, etc., to get to root cause of issues quickly and correctly
Ability to learn and apply new technologies quickly. Eagerness to learn new things
Flexible with regard to working shifts; On-Call & weekends
Bachelors’ degree in Computer Science or related field of study or equivalent relevant experience
Extensive UNIX and Windows O/S background
Experience in programming languages including. Unix scripting, Perl, Python

Manager, Tech Ops Resume Examples & Samples

Provide guidance and direction to staff including hiring, disciplinary action, staff development, goal formulation and performance review. Supports company’s policies and procedures including AA/EEO goals
Manage all installation, service, and line activities including overseeing all employees and projects in those areas ensuring that the work is handled expediently and within TWC specifications (while adhering to policy, productivity, process, and compliance guidelines.)
Develop appropriate work productivity, quality and cost standards for all field service technicians; and report on the achievement to these standards
Collaborate with local technical operations centers to ensure quotas and staffing aligns with business goals and trended future volumes for all product lines. Keep resources consistently available by monitoring scheduling, holiday and vacation periods
Responsible for invoice processing through proper channels
Analyze Daily/Weekly metric reports to isolate areas of weakness or leading/lagging indicators of performance or cost risk
Handle customer complaints in a timely manner with a priority of raising levels of customer satisfaction. React with urgency and diplomacy to mitigate problems
Ensures all employees are properly trained in the safe performance of their jobs with particular emphasis of OSHA rules and regulations
Optimize practices to extract maximum efficiency from manpower by use of tracking and reports
Work to develop and improve existing processes that can enable the department to respond to customer’s needs more efficiently and pro-actively
Follows all current and future policies providing feedback and suggestions for improving/modifying policies and processes on an ongoing basis
Responsible for the quality of work, process adherence, escalations, tools deployment and coaching/mentoring of Supervisors and Technicians
Interface with all internal and external groups, as required, including Engineering, Dispatch, TOC, Customer Care, etc
Work collaboratively with local geographically-based teams to establish clear lines of communication on expectations. Develop feedback mechanisms and a process to jointly implement solutions to address needed improvements with urgency
Balance business objectives, technology, future plans, and availability of resources to optimize business results
Create a positive and respectful relationship with all colleagues
Ability to work in a fast-paced environment and ability to prioritize multiple tasks
Must be willing to work in a 24x7 environment and be flexible to work different shifts as needed
Be familiar with and conduct business in accordance with all policies, procedures, legal and regulatory guidelines
Ensure that TWC’s mission and values are carried out through personal actions and words
Manages special area projects planning, deadline and implementation
Must have strong leadership skills and demonstrated ability to build teams and motivate an organization to achieve sustained superior performance through effective problem solving, team building, training, recognition and coaching
Must possess excellent customer service work ethic, superior presentation skills, strong leadership qualities and personal initiative
Must have a strong, analytical working knowledge of operations, finance and expense management. Must demonstrate an understanding of metrics and ability to meet goals with a balanced eye to internal requirements and expectations of the customer
Must possess excellent written, verbal and interpersonal communication skills including the ability to interact with all levels of management, staff and the public
Must be able to deal with subordinates with fairness, consistency and objectivity
Must be able to maintain effective working relationships with different levels of employees in different departments throughout the company, including, but not limited to, co-workers, subordinates and management staff
Must be capable of interpreting company policies and procedures to implement accordingly
Must have a strong knowledge of budget development and project management including the ability to interpret and dissect business and financial analyses
Must have a valid driver’s license with a good driving record
Associates degree from a college or university preferably in a related discipline like Electronics, Engineering, MIS, or Computer Science
Four + years of related experience or a combination of education/experience. Preferred experience in a CATV or Telecom environment
Knowledge of data and voice networks
Leadership experience - Four + years preferably experience in Telecom / MSO leadership role

Principal Datacenter Tech Ops Resume Examples & Samples

Contribute to and maintain system standards. Documentation of all aspects of the datacenter, and creating new documentation for operations staff
Research and recommend innovative, and where possible automated approaches for system administration / provisioning tasks. Identify approaches that leverage our resources and provide economies of scale
Provide tier 3 support of hardware and operating system issues
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
Maintain data center environmental and monitoring equipment
Ensure datacenters are ‘tour worthy’. Proper labeling, proper cabling and racking techniques, etc
Provide work direction to the rest of the datacenter team. Ensuring all datacenter work is done properly, and in a timely fashion
Supervise power and floor location planning for all Sabre internal datacenters
Plan and supervise datacenter migrations. Both for individual applications, and possibly entire cages of equipment
Bachelor (4-year) degree, with a technical major, such as engineering or computer science
Systems Administration/System Engineer certification in UNIX and Microsoft
Experience with HP blade server technologies
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
Ability to quickly learn new technologies and keep abreast of the latest technological advances

Lead Clerk, Tech Ops Resume Examples & Samples

Review/Code Invoices for payment
Monthly reconciliation of P-card
Key requisitions in PeopleSoft
Handle ordering office supplies, tools & equipment
Order all tech uniforms
Prepare of various reports and documents as needed
IssueTrak Analyst; keep track of and assist resolving IssueTrak tickets
Prepare check request for damage claims
Coordinate Tech Ride-Alongs
Schedule and coordinate departmental meetings
T & E for Director
Tracked verbal, written and documented counseling
Alarm Registrations new and renewals
Sort and distribute mail
Issue Boot vouchers
Advance experience with MS Excel preferred
Efficient in MS Word
3 Years’ experience working with an administrative support roll preferred
3 years of experience working with Microsoft Word/Excel required

Tech Ops Manager Resume Examples & Samples

The Analyst will serve as a liaison between the supported LOB clients, external vendors or other technical groups to resolve desktop, server and/or LAN/WAN problems. Must be results oriented
The candidate must have strong customer service skills along with good verbal and written communication skills
Must have the ability to handle multiple tasks and will exercise discretion and independent judgment on a daily basis
Ownership of escalated issues, Root Cause Analysis, assisting Technicians with complex tickets, documentation, testing of FWD as they are implemented across environment we support
Provide guidance and act as a resource to less experienced technicians and help them gain knowledge, experience and good judgment
Implement a wide range of creative solutions and use judgment based on deep technical knowledge to determine best course of action to resolve technical issues that pose a significant risk to the firm and / or affect a large number of users
Identify when issues need to be raised to management and /or vendors for assistance
Affect change within sphere of influence and leads development of innovative improvements
Provide production support on P1 issues
Proficient in multiple business disciplines / functions; advanced knowledge of multiple major vendor by platform
Augment support for the Server Support, Telecom Support and Networking Support Teams -- Assist with configuration issues/debugging of the different systems
Provides effective production support including accurate problem identification, troubleshooting, ticket documentation and customer/vendor dialogue on multiple levels of incidents
Perform MACD and basic administration on a locally administered PBX
Implements complex medium- to large-scale projects and has some expertise in project management software/process
Install and help maintain Windows OS production servers for both free-standing and Blade servers supporting Chase
Strong PC/VDI hardware and software troubleshooting skills
Minimum of three years' experience in information technology required
Strong customer service skills, including timely response to customers inquiries and or complaints
Asset/Inventory Management – must be able to record/track assets according to policy
Familiarity with IT RISK type issues/resolution
Minimum 2 years experience as system administrator
Minimum of 3 to 5 years of experience in a Desktop Support role
Knowledge of Windows servers with a thorough understanding of networks including TCP/IP
MS Windows operating system experience
3+ years experience with administering Avaya telephony switches for mid/large call centers
Minimum 3+ years experience supporting Intel based system running Windows 2000, Windows XP, and/or Windows .NET operating systems
Minimum 3 years experience with administering Avaya telephony switches for mid/large call centers
Troubleshoot network issues with the Cisco 6500 switches
Minimum A+ certification
Desired MCSE
Desired - Avaya Basic Definity certification
Supporting PC in a mid/large scale Network environment preferred
Experienced installing multiple software applications (e.g., OS, virus software, security services, MS Office, Visio, etc.) on server and desktop computers
Experienced with installing and configuring internal PC cards and add-ons for servers, desktops, and laptop computers

Business Class Tech Ops Spec Resume Examples & Samples

PO/MSR entry, PO/MSR follow through to completion, Materials Management, Capital Budget Tracking, Capital Labor, Tracking/Reporting, Inventory Reporting - Obsolete/Excess report, Inventory Standardization (PS parts), Vendor Management, and Invoice reconciliation and other duties as assigned
Creates reports using Microsoft Excel, SharePoint, and other standard and custom built reporting tools. Maintain existing reports/systems to reflect changes or additions to the company’s lines of business
Manage EMS entries
Create and maintain data spreadsheets, headcount models, training documents and process/procedure information
Maintain fleet management, uniform ordering for tech ops, tool ordering
Ensure that all materials from each project are received then ship to local areas POC
Demonstrated working knowledge of expense relationships
Excellent verbal and written communication skills, must be comfortable interfacing at all employee levels
Demonstrate organization and time management and problem solving skills
Demonstrated experience in a fast-paced, multi-task work environment
The position requires experience identifying process improvements
Ability to lift and carry supplies and equipment, up to 75 lbs

Mgr, Tech Ops Resume Examples & Samples

Provide leadership and coaching to technical supervisors and leads in the system technical operations group through assurance that supervisory personnel appropriately manage staff including interviewing, hiring, training, performance evaluations, promotions and disciplinary actions. Participate in same as appropriate
Direct the activities required in installation and service of underground and aerial cable television lines and equipment utilizing employees and contractors. *Develop and implement plans to maintain and improve productivity of these activities
May assist Contract Management Supervisor in the management of outside installation contractors efforts to meet the needs of TWC and the customers including approving invoices, managing the approved costs charged to system and work quality
Handle and respond to more difficult customer service complaints, assuring that customer services issues are handled in accordance with TWC standards
Ensure a high level of system technical performance, signal quality, outage prevention, restoration of interrupted service, and quality of work to provide high quality customer satisfaction. Assure that supervisory personnel perform Q.C. inspections and observations on employees, deliver feedback and training as appropriate to assure that customer satisfaction and technical requirements are met
Manage staffing requirements to control backlogs and also with Engineering on cable replacement and system extensions and other special projects. Assure installations are scheduled to meet the needs of the system. Maintain installation backlogs consistent with NCTA and TWC guidelines
Communicate company and departmental objectives and assure all individuals are aligned to work toward those objectives
Assist in implementing all training needs for maintenance and service and installation employees, including supervisors and leads
Analyze departmental effectiveness and efficiencies providing recommendations for appropriate resolution. Communicate, in writing, various information used for management decision making
Assist in preparation of departmental/system budget
Ensures proper maintenance of vehicle fleet, approving payment for small damage claims and repairs on company vehicles. Ensures proper maintenance and repair of system physical plant, including buildings, grounds and related facilities
Communicates with employees and management as appropriate; providing management with all current concerns related to the installation/service needs of the system on a daily basis. Presents all policies and procedures in a positive, clear manner, ensuring compliance. Conducts Open Door process as needed
Recognize, enforce and exhibit good safety practices, rules and requirements in technical operations employees’ performance of all tasks
Ensure compliance of FCC technical standards, Time Warner Technical Operations, Engineering and Operational practices and specifications. *Consistently follow and enforce standards of business conduct and operational practices to assure that customer satisfaction, quality of service, and operational metrics are achieved
Establish and maintain a positive public image by conduct and communications that work well with co-workers, supervisors and customers
Responsible for Plant Preventive Maintenance Program
High school diploma or equivalent; required college degree preferred, including Associates and/or Bachelor’s degree(s)
Valid driver’s license and good driving record required
Minimum of ten years’ experience in a CATV environment required
Five years of supervisory experience required
Experience dealing with the public in a customer-facing role is required
Technical Knowledge requirements include
Ability to respond to system outages quickly and solve and repair technical problems with customers and technicians through effective communication

Supervior, Tech Ops Resume Examples & Samples

Coordinates communication or action needed regarding special requests, escalated issues, special projects, damage claims, etc
Performs or assists with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all TWC services
Resolves technical problems with customers and technicians through effective verbal and written communication. Ensures complete resolution of customer complaints, including follow-up calls and billing system documentation
Conducts quality assurance inspections on subordinates to ensure high quality of work has been performed and appropriate procedures are being properly followed. Inspections include site visits and customer interactions to determine craftsmanship and interpersonal skill level used to appraise development needs
Acts as a liaison with various departments to maintain effective communications and customer service
Reviews daily/weekly/monthly reports to evaluate the quality and quantity of work performed by subordinates. Provides appropriate performance feedback to influence positive performance
Reviews and approves material requisition requests
Supervises, trains, mentors, motivates, and evaluates the work of residential Field Technicians. May provide various levels of corrective action and/or Performance Improvement Plans to in-house techs
Inspects company vehicles on a monthly basis for sufficient stock of equipment and tools and ensures proper maintenance of vehicle fleet
May be required to effectively interface with the management representatives of TWC approved and authorized field contractor companies
Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends
May be required or called upon to assist in on-the-job training of other Supervisors, Field Technicians, or vendors as necessary
Based on market, may be required to provide oversight of the market underground drop replacement program
Must possess strong organizational and motivational skills including the ability to effectively and efficiently prioritize work
Must possess strong leadership skills and the ability to effectively coach for positive results
Must possess excellent customer service and problem solving skills
Must possess comprehensive knowledge of safety techniques and procedures, all tools, test equipment, customer premises equipment and cable materials utilized by residential Field Technicians
Must possess comprehensive knowledge of, and be able to effectively and efficiently troubleshoot problems with, video, high speed data, voice services including Signature Home and Intelligent home services provided by TWC
Must possess working knowledge of basic electricity and electronics theory, applicable FCC and NEC requirements and restrictions, CATV design including system map reading, maintenance, and basic headend functions
Previous cable/telecommunications experience as Field or Maintenance Technician level or higher is required
Strong interpersonal skills required. Must be able to project a positive company image, interact professionally with customers, subordinates, vendors, and all levels of company management and maintain confidentially at all times

Tech Ops Lead Resume Examples & Samples

Comfort in fast-paced customer focused organizations with consistent process/organization changes/improvements
Ability to lead initiatives/change across a large, complex, geographical diverse environment
Excellent written and verbal communication/presentation skills
Effective interpersonal skills including consensus building and facilitation skills
PII data understanding
Experience in Application Delivery settings
Strong knowledge and experience in Agile Methodology
Strong knowledge of testing methodologies with specialization in Web services, middleware technologies and UI automation; specifically Microsoft Windows and Android based environments
Strong Knowledge of quality assurance principles, techniques and tools required

Tech Ops Lead Resume Examples & Samples

Minimum 3 years working with End User Technology Services Management or other relevant business leadership
Experience leading large initiatives preferred
Experience in technology financial management
Extensive experienced partnering across multiple geographically distributed organizations with competing priorities
Advanced experience with MS Excel and PowerPoint
Experience with ClickView is desirable

Tech Ops Manager Resume Examples & Samples

7+ years IT support experience
3+ years leading a team
Windows 7 and OSX 10.x troubleshooting and support experience
Knowledge and experience using Windows Deployment Server (WDS) for imaging PC laptops/desktops
Knowledge and experience of 2 Factor Authentication/Token VPN
Knowledge of Active Directory, group policy, VOIP, Symantec PGP Full Disk Encryption for both PCs and Macs

Tech Ops Manager Resume Examples & Samples

Propose, design, and implement processes, systems, and technology to support and enhance the client support function including workflow, incident management and reporting
Manages, mentors and coaches a team of employees, in addition to establishing team budget
Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue
Develops small intra-team programs using project management software
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Design and enforce request handling and escalation policies and procedures
Establish and enforce service levels agreements in consultation with end users to establish problem resolution expectations and timeframes
Bachelor's Degree in Information Technology, Computer Science or related business focus area required
Minimum 4+ years experience Information Technology/Desktop support required
Must have a high degree of technical expertise/professional mastery
Effective interpersonal skills including consensus building and facilitation skills required
Ability to troubleshoot and skilled in problem solving and analytical reasoning
Understanding of scheduled implementation methods and change management systems
HDI, ITIL, and/or Project Management certifications are strongly preferred
Experience with CRM/incident tracking and management systems preferred
In depth knowledge of IT Risk control policies

Tech Ops Lead Resume Examples & Samples

12+ years of experience OS infrastructure products and services with minimum of 3 years’ experience in technology leadership
Ability to develop strategy and vision
Collaborative/Team oriented
Experience with process engineering, ITIL/Six Sigma approaches, workflow management and complex provisioning environments
Ideal background for this role would be Experience working in Programming or Data Management
Excellent verbal and written communication skills with experience in direct internal and external customer relationship management
Strong planning and execution skills
Excellent people management skills
Ability to learn new and different technologies to a working depth quickly
Proficient with SharePoint, Office Communicator , Visio, Excel, Word, Outlook and PowerPoint
Systems and network management
24/7 customer support and service delivery experience
Understanding of data center design principles, industry best practice and emerging technologies
Proven ability to understand process mapping

Mgr Tech Ops Engineering Resume Examples & Samples

Independently manages a team accountable for engineering secure, scalable and reliable technology solutions
Provides direction for specific ownership with command and control activities. Determines whether issue is customer impacting and if broad escalation is required
Notifies all management staff of ongoing issue, timeline, and recovery
Expertise in crisis management - leads crisis line and activates the command and control functions
Identifies and innovates trends in monitoring and improves detection through creation of better processes
Develops working relationships with support teams to assist with early detection and problem prevention. Collaborates with support staff to develop recovery procedures to coincide with new system rollouts
Collaborates with support teams and lead staff with early detection and problem prevention for timelier recovery
Supports Saturday testing and maintenance window on behalf of Technology Operations
Reviews Emergency Change Controls for approval while ensuring risk to the organization is mitigated
Works closely with the Problem-Change Management Team to help eliminate problems and prevent future incidents. Works closely with the Business to provide a high level of Customer Service
ITIL v3 certified
A Bachelor's or Master's degree in Computer Science, Information Systems or other related discipline is required; or equivalent combination of education and relevant proven work experience
Unix/Linux/Windows competency
Ability to think logically and troubleshoot issues
Typically 10 or more years of work experience in a productions support role OR 5 or more years directly managing at least 5 people

Tech Ops Lead Resume Examples & Samples

Build a core competency of technical infrastructure knowledge and application knowledge of the CCB application suite
Lead troubleshooting of complex technical production issues to resolution
Provide input into the selection and use of components, vendor products, and existing infrastructure services, enabling greater efficiency and excellence in AD's solutions, create repeatable patterns for the deployment of these items that can be used by GTI or other support groups
Identify and highlight key areas of repeated issues by reviewing ticket queues specifically as they relate to platform issues with OS, configuration and application configuration in conjunction with the infrastructure
Act as a catalyst and thought leader to identify and create best of breed technical solutions for chronic issues
Liaison with GTI to create visualization of the high level business processes in CCB that can be leveraged by production support teams by identifying specific components and levels to track through existing monitoring tools and dashboards
Monitor implementations to help ensure adherence to accepted standards in the deployment of identified remediation’s
Provide specific expertise to help resolve production outages or performance issues when required

Tech Ops Manager Resume Examples & Samples

Minimum of 10+ years experience in IT Management with a minimum of 5 years in Distributed Systems Deployment Management
Microsoft, HDI, ITIL, and/or Project Management certifications are strongly preferred
Impeccable attention to detail, quantitative aptitude and analytical skills
Knowledge and experience with Sarbanes Oxley act/audits a plus
First hand experience in a highly regulated/audited environment with knowledgeable audit communication skills/experience

E-discovery Ops, Tech Ops Anlayst Resume Examples & Samples

Contributing to and enforcing process improvement and quality control
Analyzing requests and managing projects
Documenting process enhancements
Intermediate PC skills in a Windows environment
Strong transparent communicator and rapid decision-maker with a focus on customer satisfaction, quality, process, tools and people
Familiar, knowledge/use of backup tape infrastructure (ArcServe, TSM, TDP, NetBackup) a strong plus
Familiar, knowledge/use Voice Mail and Instant Messaging collection and preservation a plus

Mgr, Tech Ops Resume Examples & Samples

Directly Supervises Area Supervisors of Technical Operations and ensures that all Service and Installations are completed according to company practices and standards
This position manages all aspects of contractor installations and business partner practices and standards
This position primarily leads, coaches, motivates, trains, and provides required materials and equipment for Field Operations staff
Monitors the Budget (Capital and Operating), providing recommendations on expense control
Ensures Area Supervisors coordinate quota and staffing availability with Mobile Workforce Management Coordinators
Maintains an open communication regarding MWM activity
Evaluates the quality and quantity of Field Operations Staff to ensure that jobs completed have met or exceeded quality assurance guidelines and are completed within Company and Franchise guidelines
Deals directly with customers on customer related problems such as reimbursing damage claims, buried drop problems, special installs, etc
Resolves technical issues with customers and Field Staff through effective verbal communication
Ensures that all customer complaints are handled promptly and resolved to the satisfaction of the customer
Monitors Service Call after Installation reports and Repeat Service Call reports and works with Area Supervisor of Technical Operations that are not performing to the currently established standards
Provides appropriate performance feedback to influence positive performance
Prepare, analyzes and presents reports to management that measure and evaluate productivity and process effectiveness
Reviews daily technical operations reports
The Area Manager of Technical Operations will support Division EEO/AA goals
Background in Digital Cable/HSD/VoIP/Intelligent Home Installations, awareness of all system installation standards, ability to perform drop troubleshooting via phone with technicians, awareness and working knowledge of Time Warner Cable CPE equipment (modems, converters, etc)
Knowledge of FCC and other regulatory agency rules and regulations
Ability to establish and enforce quality control procedures
Ability to lead a team to achieve departmental goals
Good PC skills including: Word, Excel and Outlook, ICOMS
Requires full working knowledge of Installation and Service procedures for all products, electronics, associated test equipment, safety standards and technical repairs
Perform and train Field Operations staff on essential functions of Field Installations, Service and Maintenance
Excellent supervisory and communications skills – ability to deal effectively with associates, customers, and all levels of management
Use a computer terminal to access customer information in the billing system and communicate necessary information to customers
Analyze data and respond to information provided, write reports and memos
Process and retain information accurately in order to follow directions and provide direction to others

Tech Ops Manager Resume Examples & Samples

Prioritizes, scopes, estimates, and manages the team responsible for Tier 2 resources in the branch environment
7-10 years of Technology experience with a focus on Infrastructure
24/7 Customer Support and Service Delivery Mode
Corporate IT Audit Process
Operations Systems

Gti-infrastructure Tech Ops Manager Resume Examples & Samples

Support the deployment of local applications from regulators, business partners and central to the application project team
Communicates to the local business on the new products from end users services globally and relay feedback & requirement for future enhancement
Collaborate with various stakeholders from business, resiliency team, facilities and physical security teams to manage business continuity plan and BCP site operations
Provide business account management service to collect business requirement and leverage various Tech functions to track and fulfill requirement

Tech Ops Lead-output Systems Resume Examples & Samples

Manage Risk & Control agenda within Output Systems application portfolio
Support application Risk Classifications, Control Assessments and Data Access Strategies
Oversee all ITRC and Phoenix Impacting deliverables for Output Systems
Continually self assess application portfolio for risk compliance and audit readiness
Oversee Application Security Champion activity
Oversee Static Scanning and Open Source vulnerability management programs
EPV Reporting Compliance
Manage Third Party Oversight activity in Output Systems
Oversee Release Management and Configuration Management Activities
Oversee and Maintain 3rd Party Application “Run The Engine” Environments
Coordinate with GTI, GSO and other Technology Partners as applicable
Desire to learn and assess unique Vendor products in an operational and ETL environment
Demonstrated ability to perform Risk and Control Self Assessments
Demonstrated Vendor Management experience
8+ years direct experience in production operations / application development and support
Distributed Client/Server and Mainframe background
Unix/Linux (RHEL and AIX), Windows Server, Mainframe OS experience
Ab Initio or ETL experience a plus
Document Composition Technology experience a plus
SQL, Oracle, COBOL, Korn/Bash Shell, Java/JEE, Citrix, Apache web server, Tomcat App server
SSH/SFTP, sFTP, HTTPS, Oracle, SQL
Bachelors degree or educational equivalent
Experience in design, coding, testing and debugging skills preferred
Application Security engineering, open systems engineering and performance management preferred
Ability to perform or interpret capacity plan reviews, performance test results and performance metrics
Experience at developing systems metrics and stability reporting (Reporting Analysis a plus)
CISSP a plus
Proactive problem management skills with strong troubleshooting and incident management background
Excellent time management skills, with the ability to manage multiple priorities simultaneously
Strong sense of ownership, solid leadership experience and ability to think and act independently
Ability to Influence and lead technical conversations with other IT groups to guide problems to resolution
Ability to drive collaboration among diverse groups of people to achieve a common result
Experience in working with on shore / off shore operations / support Teams
Responsible for communication to Sr. Management
Provide continuous improvement across assigned areas of ownership

Tech Ops Lead Resume Examples & Samples

12 years of experience OS infrastructure products and services with minimum of 3 years’ experience in technology Leadership
Strong OS Administration/Engineering skills on UNIX/Linux/AIX/Windows
RHEL/Microsoft/AIX OS Engineer/Administration certifications are preferred
Global infrastructure delivery/support experience
Good verbal and written communication skills with experience in direct internal and external customer relationship management
Proven ability to understand process

Tech Ops Manager Resume Examples & Samples

3-5 years of experience in enterprise IT
2 years of experience in Asset Management
1 year of experience in DCIM

Manager, Entertainment Tech Ops Resume Examples & Samples

The Manager will research new technology applications, and innovative solutions pertaining to Post Production and File Based workflows. Advanced experience in MAMs, file-based workflows, transcoding, deliverables, media codecs and wrappers required. In addition, the Manager will coordinate with FOX NE&O Senior Management implementation of the organization’s goals and objectives, as well to ensure that technologies are being fully leveraged across the enterprise for optimal effectiveness and value
Manages day to day technical operations for FOX NE&O Entertainment Post Production that achieves the organization’s goals and objectives. The Manager will be accountable for managing media operators and QC technical operations personnel
Serves as a Subject Matter Expert (SME) for post-production workflows and file based media acquisition and distribution. Assists in the architecture, design, development and support of workflows and technologies geared toward advancing efficiencies in the post production environment. Perform project management duties to ensure projects are completed on time and on budget
Participates in the preparation of annual budgets, quarterly forecasts, and other financial documents. Provides information and justifications for budgetary review and approval process
Interfaces with Sustaining Engineering to address and resolve technical issues in an expedient manner

Eaa-tech Ops Manager Resume Examples & Samples

Supervise security administration activities on various platforms, applications and systems, ensuring access is granted in accordance with security control policies, established standards and procedures
Articulate the business value and impact of advanced technical and non-technical information and understands when to escalate issues
Ensure information controls, back-up and recovery strategies are in place across all environments
Document small-to medium-scale projects and delivers presentations with minimal supervision
Participate in audit support activities, as they pertain to access administration, for both internal and external audits
Identify opportunities and leads effort to reduce problems and optimize support
Provide leadership and mentoring to IT project and work teams
Delegate project duties to project team and ensure they are on track with project deliverables
Provides team guidance and leadership on troubleshooting department issues
Answer general inquiries regarding information security practice or security access
Oversee staff participation in implementation of security related projects for new/enhanced technology
Interface with Line of Business Information Risk Managers (IRM) to identify and resolve potential access control risk issues
Commit on schedule and budget constraints for the project. Provides budgetary status of program against plan and future work load
Capable of translating business requirements into functional technology requirements
Facilitates business calls for high severity incidents
Includes people management responsibilities including performance management, mentoring, coaching as well as team budget responsibilities
Propose process changes to improve the efficiency and quality of work
Responsible for the overall success of the operations and ensures the task is completed on time and within SLA and are aligned with the business' strategies
Improve current processes and drive positive change in: controls, data quality and regulatory compliance
Partner and coordinate with Information Owners, IRMs and Application Support teams and I&AM Controls and Governance to improve controls around access provisioning
Perform all analysis required for control/audit requests and closure of RCSA Action Plans
Manage any adhoc compliance and security-related projects as required by management
Provide on-going (daily, weekly, monthly, quarterly) analysis and reporting on team performance and progress
10+ years of relevant experience in Identity and Access Management Field

Manager, Entertainment Tech Ops Resume Examples & Samples

Outstanding verbal, written communication, presentation, and documentation skills required
Strong planning and organizational skills, highly analytic and strategic capacity towards achieving short and long term organizational goals
Candidate must be proficient with Post Production technology solutions, MAM/DAM solutions, media centric file based workflows, Work Order Systems, Windows and Mac operating systems, as well as Word, Excel, Outlook, Power Point, Keynote, and other similar software
Ability to work collaboratively in a team environment, build consensus, and positively motivate staff and team members. Knowledge of graphic pipeline and associated hardware and software

Tech Ops Resume Examples & Samples

Responsible for working with 4K and HD Video Systems production switchers like Tricaster and BlackMagic using FCPX, Adobe Premiere and other NLE (Wachit/Wibbitz) are positive additions
Responsible for understanding API integration and software
Should be able to navigating and integrating wire service as well as topic specific photo and video archives
Must be able to quickly spot trends and new software
Ability to use the most popular language for coding
Experience in programming feeds from multiple providers
Experiencing working in a varied schedule that may include night and weekend shifts in a fast paced news production environment

Tech Ops Lead-VP Resume Examples & Samples

Align all programs to key metric and support reporting/commentary to senior leaderships, key stakeholders and clients
Drive process improvements across TOC teams and manage the metrics associated with the programs
Coordinate with lines of business and firmwide community in support of governance and standards
Become a single point of contact for technology integration / automation activities
Develop and maintain Knowledge Management process that supports self service and agent enablement
10+ years of Management Experience leading global teams
Good technical knowledge in data analysis and reporting
Experience in development of centralized governance and standards
Experience in development of appropriate metrics and delivery
Track record of identifying and managing to key metrics and SLAs
Experience in financial management and budget alignment
Full life cycle report development with examples of world class delivery to end users
Experience in development and management of quality assurance programs
Understanding of knowledge management processes and best practices
Background in tools and platform support with a focus on integration and automation
Industry experience
Disciplined and well organized
Proven ability to work complex project and deliver within time, quality and budget
Desire to work in an information systems environment focus on delivering control and risk technology
Excellent leadership and management skills

Tech Ops-email Developer, Apacx Resume Examples & Samples

3-5 years experience creating and launching email campaigns using a leading ESP such as ExactTarget, Responsys, CheetahMail, Campaign Monitor, or similar platform
Experience creating and sending large-scale email campaigns
Familiarity with CRM or some other form or database management. Knowledge of SQL required
Experience with A/B testing
Ability to balance an intense attention to detail with swift execution
A self-starting attitude—ready to seize opportunities to make an impact without needing to be told

Director, Atl Tech Ops Resume Examples & Samples

Five years Industry experience directing in a live news environment, operational knowledge of all control room positions and familiar with all aspects of live television and pre / post production
Four-year degree from accredited university or demonstrated experience in the field
Most applicants have Master's or Bachelor degrees in Journalism or communications (other degrees are considered)
Applicants should have at least 3 to 4 years technical directing and/or directing experience
Candidate should have a news background and watches television news and reads information relevant to news on a weekly basis

Director, Tech Ops & Engineering Resume Examples & Samples

Direct and lead day-to-day technical support for NYC-based content creation environment
Work with senior management to determine and execute group technical strategy & planning
Plan, prepare, submit and monitor capital budgets and requests across Kids & Family
Research, design and deploy modular content creation systems
7-8+ years of experience with audio, video and computer systems in a production environment
5+ years of experience managing technical facilities, procedures, workflows and personnel
Bachelor’s Degree in Electrical Engineering, Computer Science, Television Production or related
Operating system experience with Microsoft Windows (client & server), Linux, Mac OS X, Isilon OneFS
Subject Matter Expert within the following software/services: Adobe Creative Cloud Suite, Avid Media Composer, Avid Pro Tools, Apple Final Cut Pro, Apple QuickTime, Autodesk Entertainment Creation Suite (Maya, Softimage, 3ds, Sketchbook), Cinema 4D Studio, including Team Render Server, Pixologic ZBrush, The Foundry Nuke, ToonBoom Harmony & Storyboard Pro, Microsoft Office Suite, Apple Remote Desktop, Microsoft Remote Desktop, igniant (Media Exchange, Media Shuttle, Manager+Agents), BOX, Isilon Insight IQ, Microsoft VisioI, Insider Font Agent Pro Server, Rush, SAN Fusion
Proficient and knowledgeable within the following software/services: JAMF Casper, FileMaker Pro/Server, Microsoft Active Directory, Citrix XenDesktop, Autodesk AutoCad
Expert in the procedures of audio, video & computer routing within a production environment
Expert technical trouble shooting skills
Advanced interpersonal & communication (written & oral) skills
Expert organizational skills and attention to detail
Ability to perform well under pressure
Ability to prioritize effectively and multitask between multiple tasks/projects
Team Player, flexible and collaborative
Articulate and dead-line oriented
Related industry certifications a plus

Tech Ops Engineer Resume Examples & Samples

Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
Routinely operate as the afterhours primary on-call for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
Proven track record of people management and developing teams
Ability to solve problems at their root, stepping back to understand the broader context
Has a strong aptitude for trouble shooting and problem solving
Ability to maintain SLAs through the implementation of proactive issue detection and reporting
Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
Shows good judgment and instincts in decision making
Proactively and continually improve your level of knowledge about Amazon business and relevant technologies
Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution
All qualifications mentioned above
Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)

Tech Ops Manager Resume Examples & Samples

A minimum of four (4) years of experience in a production/support environment with functional experience in incident management and change management
A minimum of two (2) years of experience managing in a multicultural department with globally disperse resources and responsibilities
Prefer technical experience supporting distributed and/or mainframe platforms or managing resources performing same, with detailed working knowledge of skills employed by those resources

Tech Ops Manager Resume Examples & Samples

Has a proven track record of leading highly effective teams and executing on a clear vision and strategy
Has extensive experience in supporting back office environments
Leads the technical operations team with a strong vision, ensuring
Maintains catalogs of Navarik's hardware and software assets and plans
Bachelor's degree or equivalent in Computer Science or related field
2+ years' experience in running highly skilled technical operations teams
5+ years experience managing back office and network services in a
Strong interpersonal and communication skills; ability to write purchase

Ld Tech Ops Engineer Resume Examples & Samples

Coaches team members on incident acknowledgement, incident diagnosis and follow-up documentation. Coaches and teaches junior team members/peers to use recovery tools and process
Continues to learn multiple application recovery tools used by TOCC and contributes to recovery procedures. Collaborates with support staff to enhance recovery procedures. Analyzes recovery procedures and improves response time to issues based on experience
Ensures checklist associated with monitoring activation is executed properly. Utilizes incident management reports to detect trends or anomalies
Implements improvements to platform-specific monitoring tools for improved monitoring and efficiencies. Identifies patterns, creates filters, and leverages monitoring tool to provide better detection capabilities
Learns multiple application flows and general functionality by application. Becomes a subject matter expert within at least one major business application from end-to-end
Moves into crisis management by creating virtual room using escalation tools and documented procedures. Participates in crisis line and relays technical or customer information. Looks for trends and monitors logs associated with crisis. Executes recovery commands based on crisis line needs
Reviews multiple systems logs and analyzes for root cause to determine recovery. Understands trending of application incidents through analysis of execution times and patterns specific to application
5+ Years Relevant Experience is Typical

Head, Tech Ops Portfolio Management Resume Examples & Samples

25%: Portfolio Methodology development, refinement, and improvement using best practices from across industries to drive excellence in the annual strategic planning cycle
25%: Lead annual and ad hoc portfolio construction, assessment & prioritization across TOLT and L3 governance forums. Closely align and coordinate with IT, Corporate Planning, and R&D
25%: Provide objective, action-oriented assessment of portfolio performance to TOLT, OpU & functional leadership teams, and sites, in close collaboration with the PMO
25%: Lead and manage large, cross-functional programs to support the delivery of Tech Ops strategic goals of the highest priority

Tech Ops Lead Resume Examples & Samples

Migration, maintenance, and support of data storage solutions, utilizing NetApp/Isilon
Provides management with strategic and tactical recommendations for NAS environment
Establishes credibility throughout the organization by being a proactive manager who understands the needs of the business and ensuring that all migration activities are directed towards meeting their goals and service levels
Works closely with the Infrastructure Senior Leadership team to improve the migration process
Ensures the all environments are properly migrated & clean-up performed on time
Ensures all compliance and operational controls are well defined, measured, and achieved
Provides input to Engineering and the various other Storage teams to define NAS migration strategy
Works closely with the IT Senior Leadership to ensure the needs of these functional areas are prioritized and aligned with both enterprise and line of business plans
Support the execution of NAS PoC & Pilot activities
Support planning and own execution of NAS technology refresh
Collaborates with the automation team to prioritize automation opportunities of migration processes and procedures inclusive of providing management by metrics to facilitate capacity and resource planning and continuous process improvement
Provides staff development and a strong succession plan to ensure adequate resource levels and skills for the organization for both the short and long terms
Recruits, motivates, and develops a talented staff, and establishes a clear definition of functional excellence in NAS Refresh
Establishes and manages strong vendor relationships required to support NAS Infrastructure
10+ years of professional experience, with depth of IT experience that includes Operational& Engineering responsibilities of NetApp, EMC, and related technologies
Experience supporting 24x7 business operations
Exceptional project management and delivery skills
Change management, strategy redesign experience
Strong interpersonal skills with a natural and proven ability to collaborate deeply with others. Must have the ability to form strong connections with peers, and senior leadership
Ability to work under pressure, balancing multiple tasks and priorities while maintain composure and resilience to relieve stress across the work group
Excellent written and oral communication skills that enable the individual to create alignment around objectives with personal accountability for the goals of the organization
Proven track record of leading complex organizations to achieve success and overcome the resistance often encountered when delivering cultural and operational change
Strong coach and developer of talent

Tech Ops Lead Resume Examples & Samples

Responsible for provisioning, resizing, recovery and migration of storage volumes as requested
Supports these activities by diagnosing, reproducing and fixing software and hardware issues
Allocates storage to new servers as needed
Troubleshoots and resolves problems identified by system administrators or through monitoring software. Investigates, identifies and documents proposals that will improve application recoverability
Once issues are identified, this position requires ability to put a plan in place to implement fixes and close out such issues, taking into account, the complexity and size of the environment
Resolving high priority incident tickets
Attendance on management and technical bridges through incident resolution and preparation and presentation of root cause analysis
Executing assigned Service Request to JPMC standards and controls
Ensuring environmental testing and Disaster Recovery/Business Continuity tests are completed successfully as required
Provide production support for distributed storage environment including accurate problem identification, ticket documentation and customer/vendor engagement
Must have experience with NetApp
Advanced Experience in NFS/CIFS protocol troubleshooting
Experience in Ontap 7-Mode & cDoT upgrades
Advanced NetApp replication & snapvault technology experience & troubleshooting
Must have Expert knowledge of basic RAID, storage tiering, storage architecture concepts, storage virtualization, local and datacenter replication practices, and storage best practices
Good positive attitude and helpful approach
Ability to communicate clear and concise information in support of team and firm goals
Ability to solve operational issues with both tactical and long-term solutions
Good planning skills and ability to deliver to agreed schedules

Mgr Tech Ops Resume Examples & Samples

Bachelor’s Degree in a technical discipline. Graduate Degree preferred
Minimum six to ten years of Information Technology Management experience
Minimum three years of experience in a leading a technical team
Experience in project management processes and methodologies
Prior experience with vendor management
Prior experience running a 24/7 operational function, preferably an L1 function such as Service Desk or Operations
Prior experience with industry-leading Event Management platforms
Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer
Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
Strong coaching and feedback skills
Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership
Exceptional project management, analytical and troubleshooting skills
Ability to manage across time zones and countries

Manager, Tech Ops Resume Examples & Samples

Manage all technical operations at the system level to maintain the integrity of the HFC network and assure quality and consistency of voice, video, and data to customers
Provide technical support and direction to staff regarding new or existing technologies, operational standards, and staff development
Assist in the coordination, preparation and maintenance of the capital and operating budgets
Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance
Monitor and review system material management procedures, inventory control, safety-training program and security to ensure compliance with company policies and procedures
Maintain records and documents in accordance with company policies and procedures
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment
Adhere to industry specific local, state, and federal regulations, as applicable
Perform other duties as requested by manager
5+ years of technical supervisory experience or equivalent work experience preferred

Assoc Tech Ops Resume Examples & Samples

Load/unload components onto packaging line
Perform quality checks and documentation as required and instructed
Cross-train with tech ops with goal of working as back-up in their absence
Perform tasks in accordance with parameters prescribed in work order/job specifications
Assist in product changeover & equipment cleaning activities as instructed
Accurately complete batch records adhering to all CGMP’s
Housekeeping of workplace
Utilize all required PPE and exhibit adherence to all site safety procedures in performance of activities
Perform analytics, sampling and attribute checks per SOP
Actively participate in Tier 1 process sharing information to facilitate continuous improvement
Support troubleshooting of process deviations in cooperation with shift supervisor

Tech Ops Lead-VP Resume Examples & Samples

Accountable for end to end operations of firm’s Integrated Computer Platform, including compute, hypervisor, storage and network. This will include incident, change and problem management, vulnerability management, platform hygiene, monitoring, etc
Triage, mitigate, and drive any problems across multiple teams to resolution in an expedient manner across multiple teams
Identifying and driving stability, operational efficiency and risk reduction efforts for the integrated computer platform
Work closely with Engineering and LOB partners to define, drive, and report on strategic programs that continuously improve stability, efficiency, and performance of the infrastructure
Play a key role in defining SLAs and managing processes that enable satisfying or exceeding those SLAs, and will participate in any post mortem documentation and reporting activities relating to outages and missed SLAs
Drive vendor performance including operational excellence and innovation in partnership with GTI Engineering Groups
Ensure process, procedures and controls are auditable, with risk management embedded into all aspects of operations. Conduct risk self-assessments and escalate issues as identified
Bachelor's degree or the equivalent in Computer Science, Engineering or related technical field
10-15 years of experience in large-scale, high-availability environment
Strong knowledge of infrastructure operations, engineering and agile software development
Motivated to work in a high pressure, dynamic operations environment
Deep understanding of Compute, Storage and Networks operations
Strong working knowledge of orchestration, monitoring and instrumentation solutions
Experience with Enterprise Incident, Problem and Capacity Management practices
Experience transitioning to virtualized, data driven, software defined environments
Proven ability to innovate creative and practical solutions to deliver business value
Extensive hands-on experience as Infrastructure Ops / Engineer (Spanning OS, third party virtualization and automation products, Storage, Networks, etc)
Experience with either of these products: VMware ESX, vSphere 4/5, Scripting (PowerShell, JavaScript, etc), RHEL, Windows
Strong understanding of storage and network functions and capabilities
Strong hands on experience with installation and configuration of IT infrastructure components in large and complex environments
Experience with writing scripts and/or workflows to automate routine product management admin tasks SHELL, PERL and/or PYTHON
Demonstrated ability to deliver solutions that are resilient, repeatable and scalable
Experience with vendor provided APIs
Ability to work under pressure and multi-task appropriately prioritizing deliverables against timeframe
Must have excellent verbal and written skills being able to communicate effectively on both a technical and business level
Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test case identification
Must demonstrate strong time management skills & ability to prioritize one's own work
Experience in Agile / DevOps / SRE organization
Python or similar programming/scripting experience
Experience with ScaleIO or similar software defined storage solution
Experience in Puppet / Ansible
Understanding of Cisco Application Centric Infrastructure

Tech Ops-nd Shift Resume Examples & Samples

Order components and raw material for upcoming production batches following the Production schedule
Have the ability to issue, adjust, reverse issue package parts and close Work Orders in a timely manner
Reconcile and verifying the PR
Investigating and resolving material discrepancies
Communicate across many different functional supporting groups

Tech Ops-end User Computing Summer Internship Resume Examples & Samples

Work on a cross functional team to conduct research and feasibility studies of various sources of online content
Configure and deliver Hardware and Software
Train associates on software and hardware functionality
Decommission old hardware

Professional Tech Ops Resume Examples & Samples

Setup and improve tools to automate the build and deploy processImplement best practices for efficient release process
Build and maintain tools needed for release deployment
Troubleshoot and fix build/deploy environment problems
Coordinate with the Application and Operations teams

Analyst, Tech Ops Resume Examples & Samples

Provides triage and escalation support to SQL environments
Executes day-to-day operational tasks
May perform software & server administrative tasks
Performs monitoring & control of global production environment
Participates in a 24/7/365 on-call rotation
Ensures applications are available & reliable
Supports application architecture based on standards & requirements
Complies with, and ensures compliance to, established change control processes
Develops custom tools to improve and automate day-to-day processes, and software installation
Develops SQL queries and scripts in support of Application integrity
Performs collection, analysis and reporting on Application performance metrics
Provides capacity planning, monitoring, and maintenance of designated system(s) Identifying trends or problems
Understands, in depth, the business processes supported by the system or suite of systems
Ensures continuity of the business processes supported by one or many applications / interfaces and/or services providing interim solutions and workarounds when appropriate
Ensuring continuity and quality by owning the resolution of issues
Contributes to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability
Ensures that application operations are documented and kept current
Reviews and ensures complete and appropriate handover of documentation prior to taking on operational ownership of new or changed applications
Keeps abreast of technical developments of operational importance to the company and participates in developing or setting standards
Establishes and maintains effective working relationships with all stakeholders
Undertakes advanced administration tasks as required

Analyst, Tech Ops Resume Examples & Samples

Tracking progress and escalating as appropriate unless resolution reached
Ensures application and service processes and outputs are error free and complete. Acts when they are not
Identifies faults and issues and recommends appropriate paths to resolution. Fixing as appropriate
Ensures appropriate contingency procedures are in place for applications and that they are regularly tested

Tech Ops Engineer Resume Examples & Samples

Manage and support web-based infrastructure that supports the production of an epic new mobile game, built right here in Melbourne and due for launch in 2017
Develop tools and scripts to scale systems up or down according to planned game events, marketing campaigns, new features and gameplay modes
Manage monitoring tools providing teams with insights into the health and performance of our servers hosted in the cloud
Work with game and data engineering teams to ensure a successful release of all components from QA to Production
Ability to work efficiently and stay cool in a fast-paced, high-pressure environment
A passion for games and a willingness to learn and pick up new tricks of the trade
Motivation to be a self-starter, identifying issues and taking them on to be resolved

Tech Ops Sccm Intern Resume Examples & Samples

Currently pursuing a degree in MIS, IT, or related field
Windows server experience
Familiarity with Microsoft Enterprise Tools
Project management/coordination experience
System Center Configuration Management (SCCM) experience
Ability to work independently and across teams
Effective coordination across a virtual team
Effective written & verbal communication skills

Tech Ops Manager Resume Examples & Samples

Should possess strong people management skills
Understanding of the various support structure within GSO / CSS
Ability to adapt to a dynamic work environment and constantly changing priorities
Ability to develop strong client relationships and maintain them
Will Manage the CSS Production support teams( AIX and ESX)
Setting a clear vision for success and working towards it
Will be responsible to drive the team towards efficiency
Drive service improvement initiatives
Partner with service owners and drive areas of opportunities for standardization and automation
Accountable for services that are delivered as a part of GSO / CSS team
Serve as an escalation point of Priority 1 incident for all the relevant stakeholders, which include active participation on calls for priority incidents and ensuring timely communication is done with all relevant stakeholders
Communicate global strategies and other firm wide initiatives in the location through the required management chain and regular meetings
Develop team’s capability to take up more challenging projects/tasks
Responsible for managing head count portfolio for Server Operations in the location
Performance Management, mentoring and coaching the team
Minimum 10-12 years of relevant experience in infrastructure platforms and handling infrastructure operations
Experience of handling large team
Advanced knowledge on AIX and ESX platforms a plus
ITIL Process experience
Performance Management for people

Tech Ops Internship Resume Examples & Samples

Review and verify the hardware and software inventory
Create, review and improve technical documentation
Perform research for technical projects
Assist in the coordination and execution of technical projects
Perform cost analysis – working with vendors like Microsoft and Amazon
Offer ideas for process and/or technical improvement
Possess good written and oral communication skills
Be detail oriented
Have a general understanding of modern technology infrastructure
Some experience with public cloud technologies

Trainee Technician Tech Ops-capsicum Re Resume Examples & Samples

Maintain and demonstrate a level of Technical Insurance knowledge and understanding of the Insurance Industry and its regulators
May be required to attend business unit meetings, providing input where required
Able to undertake non-complex processing activity within the Company core processing system Global XB
Has a basic understanding of the Accounting Teams key working procedures and systems (i.e., Broker Accounting) and actively seeks to develop positive working relationships with IBA Team
Undertake User Acceptance Testing (UAT) duties as and when required on behalf of Broker Support Team
Demonstrates a basic understanding of the resources available in relation to current Tax and VAT requirements associated with the successful completion of day to day activities
Responsible to clear all Financial Disciplines with support (bad debt, unallocated cash, uncollected brokerage, held funds, funding and late signings) assigned to them in accordance with internal SLA’s or escalated accordingly
Responsible for the tracking, collection and payment of ‘Premium Payment Warranties’ with support ensuring appropriate action is taken to mitigate all potential Errors and Omissions exposure
Demonstrates a complete understanding of the full end to end process model across all disciplines, including all associated Service Level Agreements (SLA’s) and Turnaround Times (TAT’s)
Demonstrates a strong knowledge of all systems. e.g. GXB, AJG workflow, IMR, Crystal
Supports the resolution of non-complex pre-processing queries raised by GOSSPL within 48 hours of receipt
Supports the resolution of non-complex Accounting & Settlement (A&S) queries within 48 hours of receipt
Ensures the timely closure of all Workflows within their respective area
To ensure all issues arising from technical processing and premium signing are escalated to their line manager
Carry out ad hoc tasks that may arise from time to time as specified by their line manager
Understands “Right First Time” (RFT) and associated impact on non-adherence
Provide Technical Audit support where required
Educated to A-Level standard or equivalent
Maintains current industry knowledge and ensures successful completion of all regulatory and compliance assessments on an annual basis
Knowledge and understanding of underwriting experience in transactional broker setting
An ability to extract and piece together required learning from a range of different opportunities and sources
Attention and accuracy to detail in data entry and presenting data
Takes accountability of managing risk and safe-guards own role remit
Identify potential problems and seek advice/consultation when required
Good level of numeracy and literacy
Strong communication and interpersonal skills with clients and colleagues
Can identify potential risk/issues and seek advice/consultation when required
Analytical problem solving approach
Takes initiative has a ‘can do’ attitude
Results driven
Empathetic
Self-motivated team player
Takes ownership and accountability
MS office and other relevant IT systems proficiency

Spec, Tech Ops Resume Examples & Samples

Manage and maintain customer state website posting accounts
Coordinate with customers to create and activate state posting accounts
Maintain state website job posting manuals
Coordinate with state website representatives on job posting operations and issues
Maintain current knowledge of AJE compliance and operations issues, state job bank procedures; adhere to all current compliance methodologies and processes
Provide customer service to AJE customers and account management team in the areas of compliance, technical support and customer account information
Provide operational support in the areas of customer onboarding and job posting activity, invoice and collections
Provide audit support to the Director of Compliance
Assist, maintain and validate AJE Partner Database
Assist, maintain and validate AJE Outreach Calendar Database
Participate in compliance and operations’ special projects
Support AJE Marketing Team in various administrative areas
Aggressive and goal oriented person with high personal drive, integrity and energy; Strong time management, customer service, organizational and decision-making skills are critical
Team player, Ability to work with minimal supervision
High School/ Associate/Bachelor’s degree or relevant experience required

Tech Ops Mgr-eagle Resume Examples & Samples

Exceed client expectations by using product, technical and client expertise to effectively solve client issues in a timely manner
Coordinate investigations and responses by internal and external clients
Fully own escalated issues from inception to resolution to ensure resolution times meet client expectations
Participate in incident management, problem management, and service request fulfillment processes
Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
Develop in-depth knowledge of service catalogue workflows and identify continual service improvement opportunities by working with technical support teams
Develop in-depth knowledge of the ServiceNow ticketing system
Manage incidents and service requests through task submission, prioritization, and completion
Effectively communicate to internal and external clients by providing timely updates and setting realistic expectations
Minimum requirement are a BA or BS (finance, accounting, or technology preferable)
Simple SQL query knowledge
Strong Analytical and Troubleshooting skills
Excellent multi-tasking skills with the ability to thrive in a dynamic working environment
Proven ability to build strong relationships, both with colleagues and with internal and external clients
Familiarity with Microsoft Windows operating systems installation and support
ITIL v3 Foundation certification a plus
Self-motivator with a strong work ethic, initiative, critical and strategic problem-solving skills
Detail-oriented with strong organization skills
Must be able to quickly gather and analyze data
Experience using Eagle products is preferred, but not required
Experience working with a high volume ticketing system is a plus
Prior ServiceNow experience a plus
Flexibility to support market hours and do some after-hours work when necessary

NOC Tech Ops Resume Examples & Samples

1 Analyze, and isolate, and resolve trouble situations. Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. 65%
5 Train technicians and participate in ongoing repair process improvement activities 5%
2+ years of technical experience working with networks and communications equipment in a call center/network operations center environment

Analyst, Tech Ops Resume Examples & Samples

Maintains SQL queries and scripts in support of Application integrity
Provides monitoring and maintenance of designated system(s) Identifying trends or problems
Understands the business processes supported by the system or suite of systems
Ensures continuity and quality by owning the resolution of issues
Undertakes administration tasks as required

VP Tech Ops Resume Examples & Samples

Building a true multi-datacenter architecture; Working with Engineering teams to understand the needs and limitations of our existing platforms to make them true multi-datacenter aware for regional cloud resiliency
Building out a world class set of infrastructure automation tools and frameworks based on platforms such as Terraform and Chef; Enabling a culture where Engineers get best in breed tooling to help them move as fast as possible in the cloud
Architecting and building a multi-datacenter Docker orchestration platform backed by Kubernetes ; We have strong momentum on containers and we need the right tools and infrastructure to support its success
Being the face of change for the future of how Infrastructure and Operations engineers collaborate with Software Engineers moving us closer to Continuous Deployment; Thinking about things like Canary and Blue/Green deployments, feature flagging, slow rollouts, etc
Deep knowledge with CDN and Caching architectures, understanding of web and http performance characteristics, ability to help optimize existing applications and architectures
Using and thinking about data and metrics in unique ways ; How to do anomaly detection for service reliability, how to unify monitoring data across disparate systems into a more cohesive platform, etc
Strong understanding of Security and Security Best Practices ; Building out a proper security program so that our infrastructure is bullet-proof, educating engineers on security best practices, being able to conduct periodic audits and automated tooling to prevent security incidents, etc

Analytics Tech Ops Engineers Resume Examples & Samples

Develop clean and well-structured JavaScript for front-end data capture with an eye for compliant, cross-browser, cross-device, and standards-based code
Influence development and deployment patterns and best practices through code contributions and reviews
Develop real-time data feeds and microservices leveraging AWS Kinesis, Lambda, Go, nodeJS, etc. to enhance useful analytic opportunities and influence customer content and experiences
Develop and monitor batch Hadoop data and query processes and apply Spark, Spark Streaming, and other evolving tools to improve toward central unified real-time logging and microbatching
Research and monitor data quality and issues via structured and unstructured query languages (SQL, ElasticSearch/Kibana, etc.)
Influence and improve data quality by developing and instrumenting application monitoring, health checks, health metadata, and self-healing processes to ensure high reliability and uptime
Automate all of the above where possible to further improve code, application, and data quality
Grow to be a technical subject matter expert for proprietary optimization and analytics efforts
Partner with optimization analysts, system administrators, and project managers to design, build, deploy, and capture effective metrics
Support fellow engineers, business and technology partners, and project stakeholders, contributing to both internal and external open source projects and standards
Prioritize daily workflow and demands on quality, time and resources
Maintain current knowledge of industry trends and developments
Help your teammates (and yourself!) grow by fostering open, positive discussion and experimentation with developing projects, frameworks, tools, systems, and standards. (Participation in local meetups, conferences, and technology groups is highly encouraged.)
Meet all requested development objectives and deadlines as assigned by the engineering manager
Participate in agile and continuous planning ceremonies and provide input on stories, requirements, and acceptance criteria as needed
4-6 years professional experience in JavaScript/HTML/CSS minimum
4-6 years professional experience with database-driven commercial websites
1+ years experience with Golang + Kubernetes
2-4 years experience with another server scripting language (node, Python, Java, Ruby)
1-2 years experience with cloud infrastructure and ops desired (AWS)
Advanced Git
Demonstrated experience with test and build automation tools (PhantomJS, Casper, Selenium, Grunt, Guard)
Experience with Test- and Behavior-Driven Development preferred (Mocha, Chai, Cucumber, etc.)
Experience with bug tracking and workflow applications/tools (we use Atlassian)
Experience working in agile frameworks and processes (Kanban)
Advanced problem-solving and troubleshooting skills
Sound organizational, negotiation and decision-making skills
Superior verbal and written communication skills
Ability to work independently or as a part of an interdisciplinary team
Demonstrated ability and drive to learn new technologies, tools, and processes
Desire and ability to train and share knowledge with team members and other technical teams
A bachelors degree or better in Computer Science, Management Information Systems or equivalent experience

Tech Ops Resume Examples & Samples

1 Analyze, sectionalize, isolate, and resolve trouble situations. Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. 65%
2 Manage internal/external escalations, as required 10%
3 Create trouble tickets which summarizes customer or other repair issues 10%
4 Provide follow up and closure of assigned trouble tickets 10%

Tech Ops Leader Resume Examples & Samples

Planning and execution of projects to deliver Technology solutions
Leading teams using agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.)
Leading development of new business capabilities using technology
Leading cloud-based implementations and upgrades
Utilizing continuous Integration, DevOps, and financial management into projects
Teaming and resource management including formal coaching
Overseeing all development projects and all technical operational aspects for a specific business area's applications
Managing a portfolio of development and operations teams along with managing the technical support for the business applications
Translating the strategic direction of the business into technical considerations for the development and operations teams
Managing external and internal resources and quality/acceptance of deliverables
Leading teams to establish they are following the SDLC methodology selected for the project
Operating with independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility
Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area
Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment; and,
Mentoring technical team members to increase business acumen including the ability to effectively communicate

Manager, Tech Ops Resume Examples & Samples

Manage team of Order Implementation Specialists located in centers across the enterprise and cross functional internal teams as required to advance products Trunk Service (PRI/SIP), Hosted Voice, and any other applicable service offerings into National level customers across Spectrum Enterprise’s footprint
Communicate with prospective and existing customers directly to understand current voice network environment, business requirements, and short and long-term technical requirements
Provide pre and post-sale support to Sales Engineers to ensure customer requirements met by product offering
Manage 24X7 support model for trouble issues not resolved by first tier support
Facilitate process improvement initiatives through the use of measurements, accountability, and analysis
Manage ongoing operational support, communication and implementation of Enterprise products processes, system enhancements and software releases and provide business requirements to support system enhancements
Define performance metrics and management of Salesforce performance dashboards (weekly, monthly, quarterly, yearly) to allow for comparison to pre-determined goals and objectives as well as tracking of ongoing projects
Responsible for maintaining effective working relationships with both external and internal customers
Assist in creating and maintaining documentation of methods and procedures for fulfillment teams
Serve as escalation point to the customer, sales organization and other departments to answer questions, resolve issues and customer requests
Compose executive level summaries and correspondence using excellent written communication skills
Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service
Ability to read, write and speak the English language to communicate with co-workers, customers, and external company personnel in person, on the phone, and in writing in a clear, straight-forward, and professional manner
Ability to supervise and motivate others
Ability to prioritize, organize and handle multiple projects and tasks simultaneously
Excellent written and verbal communication skills. Ability to establish rapport, define expectations and gain commitment to project goals and deliverables
Ability to develop strong relationships with cross-functional teams
Ability to manage multiple initiatives simultaneously and independently
Ability to translate and synthesize data and complex information into compelling narrative
Ability to make decisions and solve problems collaboratively while working under pressure
Proficiency with personal computer and software applications
Experience in Voice service sales support and industry network technologies is required
Excellent interpersonal, leadership, organizational, and communication skills
Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE
Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX
Telecommunications (technical or project management experience with PRI/SONET/ETHERNET/VoIP/SIP)
Full lifecycle knowledge of 911/e911 in a Carrier/Provider Environment in Support of End Users
Client Site Telephony Systems Deployment Knowledge
Basic Knowledge of HIPPA Standards in support of AE/SE and client needs
Support all voice communications internally/externally which could include PBX Telephony Systems, IP Enabled and SIP/VoIP Telephony Systems, Billing Systems, Cellular Devices, Voicemail, and limited cable television
Working knowledge of (CISCO, ADTRAN, etc.) Voice Gateways delivering E1/T1/PRI in a SIP to TDM Environment
Strong Knowledge of the following

Download Tech Ops Resume Sample as Image file

Related Job Titles

Tech ops Technician Resume Sample

Tech Ops Analyst Resume Sample

Engineering Tech Resume Sample

Sterile Processing Tech Resume Sample

CIB Tech Resume Sample

Floor Tech Resume Sample

Pipeline Tech Resume Sample

EKG Tech Resume Sample

Electronics Tech Resume Sample

Imaging Tech Resume Sample

Tech Engineering Resume Sample

Engineer Tech Resume Sample

Browse More

Tech Ops Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Tech Ops resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Tech Ops Wintel Engineer Lead Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Mgr-business Tech Ops & POS Services Resume Examples & Samples

GSO Tech Ops Manager Resume Examples & Samples

India Tech Ops Manager Resume Examples & Samples

Analyst, Tech Ops Resume Examples & Samples

Manager, Tech Ops Resume Examples & Samples

Tech Ops Engineer Lead, VP Resume Examples & Samples

Intern Summer Undergraduate Tech Ops Resume Examples & Samples

Tech Ops Administrator Resume Examples & Samples

Tech Ops Manager Global Identityandaccess Management Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Tech Ops Lead-global Identity & Access Management Resume Examples & Samples

Manager, Tech Ops Resume Examples & Samples

Principal Datacenter Tech Ops Resume Examples & Samples

Lead Clerk, Tech Ops Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Business Class Tech Ops Spec Resume Examples & Samples

Mgr, Tech Ops Resume Examples & Samples

Supervior, Tech Ops Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Mgr Tech Ops Engineering Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

E-discovery Ops, Tech Ops Anlayst Resume Examples & Samples

Mgr, Tech Ops Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Gti-infrastructure Tech Ops Manager Resume Examples & Samples

Tech Ops Lead-output Systems Resume Examples & Samples

Tech Ops Lead Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Manager, Entertainment Tech Ops Resume Examples & Samples

Eaa-tech Ops Manager Resume Examples & Samples

Manager, Entertainment Tech Ops Resume Examples & Samples

Tech Ops Resume Examples & Samples

Tech Ops Lead-VP Resume Examples & Samples

Tech Ops-email Developer, Apacx Resume Examples & Samples

Director, Atl Tech Ops Resume Examples & Samples

Director, Tech Ops & Engineering Resume Examples & Samples

Tech Ops Engineer Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

Tech Ops Manager Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume