Call Center Consultant Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the call center consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Walter

Jaylin

Walter

733 Hirthe Divide

San Francisco

+1 (555) 655 9097

733 Hirthe Divide

San Francisco

Phone

p +1 (555) 655 9097

Experience Experience

Philadelphia, PA

Telephony Call Center Consultant

Philadelphia, PA

Ratke and Sons

Philadelphia, PA

Telephony Call Center Consultant

To provide leadership for work teams or task forces, particularly on emerging areas within specialised functional or process area
Typically to provide a mixture of Consultancy, Design, Development, Integration and Support professional services
To be key to the development of the next generation of specialists
To be a lead contributor individually or as a team member, and to provide direction to others
To act as a key lead in more complex/critical environments
To anticipate patterns and links, looking beyond the immediate problem to the wider implications and to generate new and innovative solutions to complex problems
Responsible for setting the design standards

present

Dallas, TX

Call Center Technology Consultant

Dallas, TX

Boehm, Wolff and Carroll

present

Dallas, TX

Call Center Technology Consultant

present

Act as resource/support for escalated or complex issues for aligned team, providing feedback, and additional coaching on an ongoing basis
Address training and knowledge gap issues, identify concerns and escalate to manager as necessary. Ensure specialists of aligned team are properly and timely trained on any new material, workflow or procedural changes
Support management in maintaining service level goals on daily, monthly, and yearly basis. Participate in staff planning meetings
Leverage Helpline Database reporting feature to identify high volume calls, and create proactive action steps to ultimately reduce total calls to the Helpline
Meet with aligned manager on a regular basis to discuss progress and coaching opportunities of aligned team’s specialists
Acts as liaison between Rep Services and other departments with various initiatives. Provides department representation
Support established goals and objectives of team and department

Education Education

Bachelor’s Degree

University of California, San Diego

Bachelor’s Degree

Skills Skills

Excellent verbal and written communication skills; Ability to communicate with all customer levels (admin to Executive)
Ability to produce cost/timescale solutions/options and manage expectations as appropriate with customer or business units
Five+ years Cisco networking knowledge
Knowledge of international markets relating to telephony services, customs, legislation, etc
Background with CRM functionality, options, integration
Experience with building test beds and perform Q/A analysis
Provides third-level support; acts as SME to global groups
Ten+ years Contact Center hands-on design, scripting, support
Experience with PM functions; take opportunities from initiation to closure
Experience with RfP/RfQ reviews, analysis and responses

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Telephony Call Center Consultant Resume Examples & Samples

Typically to provide a mixture of Consultancy, Design, Development, Integration and Support professional services
To provide leadership for work teams or task forces, particularly on emerging areas within specialised functional or process area
To be experienced and fully competent in own area
To act as a key lead in more complex/critical environments
Has the ability to create, modify or adapt designs but may also be involved in the design of systems architecture, networks, systems, service solutions and the development (including integration) of overall solutions
To be a lead contributor individually or as a team member, and to provide direction to others
To be key to the development of the next generation of specialists
To be the acclaimed specialist in one area, able to demonstrate a depth/breadth of knowledge/skills in own discipline. Also to share this expertise, offering mentoring and guidance to colleagues and others
To anticipate clients’ or Business Unit/LoBs’ needs, investigate the underlying causes and identify short and long-term solutions
To anticipate patterns and links, looking beyond the immediate problem to the wider implications and to generate new and innovative solutions to complex problems
Responsible for setting the design standards
To apply specialist knowledge to ensure business compliance of solutions design within own area of expertise
Perform a key role in supporting design reviews and ensuring compliance to required business standards
Provide a strategic partner with clients or Business Unit/LoB to enable the technical/service development of solutions to meet business requirements
Typically engineering/computer science degree or combination of education and business experience
Relevant professional experience in the Networking, Telecom industry
Recognised industrial accreditation, where they exist, at typically professional/expert level in appropriate topics
At least 10 years hands-on telephony design and support; Five of those years in IPT/VoIP
Five+ years Cisco networking knowledge
Ten+ years Contact Center hands-on design, scripting, support
Experience with building test beds and perform Q/A analysis
Knowledge of international markets relating to telephony services, customs, legislation, etc
Background with CRM functionality, options, integration
Provides third-level support; acts as SME to global groups
Ability to produce cost/timescale solutions/options and manage expectations as appropriate with customer or business units
Experience with PM functions; take opportunities from initiation to closure
Able to translate business requirements to technical designs documents
Experience with RfP/RfQ reviews, analysis and responses
Excellent verbal and written communication skills; Ability to communicate with all customer levels (admin to Executive)

Treatment Consultant / Inside Call Center Resume Examples & Samples

High School Diploma, Bachelor’s Degree in related field preferred
Two years experience working in call center environment, inbound and outbound sales calls
Two years sales experience
Strong product knowledge and proper presentation of product to clients
Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar
Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings
Excellent computer-based and telephonic skills
Exceptional and demonstrable customer service skills
Ability to strategize, persuade and negotiate
Strong goal setting skills and goal achievement history
Ability to multi-task and successfully prioritize workload
Excellent problem solving and decision-making skills
Willingness and ability to work in a fast-paced working environment over an extended period of time
Working knowledge of Microsoft Word, Excel, and Outlook
If in personal recovery, a minimum of 2 years clean and sober
Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally
Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs
Close vision required to see computer monitor, read documents, and operate copy and fax machine. Distance vision required to drive an automobile, if driving is a requirement of the job
Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions
Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic

Call Center Technology Consultant Resume Examples & Samples

“Get it done” attitude
High energy with a ‘take charge’ and ‘make it happen’ attitude
Must be customer focused to understand and appropriately respond to customers' business needs
Available for on call support 24x7
Prior experience working in a dynamic, fast-paced environment
Must love solving complex problems
Advanced problem solving and debugging skills
Passionate and inquisitive approach to the technology driven world
Passionate about metrics and top performing applications; must have a desire to maximize the efficiency of our existing systems to optimize performance (response time and availability)
Exhibit a passion to streamline common activities (automate)
Experience in reviewing application design and ensuring conformance to company specific enterprise architecture
Experience leading and mentoring junior developers
10+ years’ experience preferred
Bachelor's Degree in Computer Science, MIS, or a related field or an equivalent combination of education, training, and experience
Expertise in .Net (C#, VB)
Expertise in Microsoft SQL and relational databases
Strong understanding of SDLC and software development methodologies such as Waterfall and Agile
Experience with Application Performance Tuning
Experience with build automation and deployment tools (TFS, Subversion (SVN), Jenkins, MSBuild, etc.)
Cicero experience is strongly preferred
CIC IVR experience is strongly preferred

Call Center Consultant Resume Examples & Samples

Act as resource/support for escalated or complex issues for aligned team, providing feedback, and additional coaching on an ongoing basis
Accountable for providing support to staff via the helpline and management of the research queue for in depth service requests
Leverage Helpline Database reporting feature to identify high volume calls, and create proactive action steps to ultimately reduce total calls to the Helpline
Address training and knowledge gap issues, identify concerns and escalate to manager as necessary. Ensure specialists of aligned team are properly and timely trained on any new material, workflow or procedural changes
Support management in maintaining service level goals on daily, monthly, and yearly basis. Participate in staff planning meetings
Meet with aligned manager on a regular basis to discuss progress and coaching opportunities of aligned team’s specialists
Prepare agendas for team meetings and various trainings as needed. Assist in leading team huddles and problem solving sessions along with facilitating process confirmations
Acts as liaison between Rep Services and other departments with various initiatives. Provides department representation
Perform silent call monitoring to gauge technical aptitude of staff. Promote regular usage of Quest as the primary technical resource for aligned team's needs
Independently think of the needs of the team/specialists and address issues and concerns proactively rather than waiting to be told of what needs to be addressed
Demonstrate an understanding of the big picture, organizationally, departmentally, and from a team and individual perspective
Support established goals and objectives of team and department
Lead and support projects as needed