Call Center Associate Resume Samples

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J Christiansen

Jayme

Christiansen

25630 Toy Fort

San Francisco

+1 (555) 709 2906

25630 Toy Fort

San Francisco

Phone

p +1 (555) 709 2906

Experience Experience

Detroit, MI

Call Center Associate

Detroit, MI

Grady-Koepp

Detroit, MI

Call Center Associate

Provide high quality customer interaction through multiple channels in a Contact Center environment. Typical contacts include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and explaining customers' bills; negotiating payment arrangements; consulting and offering services and options that customers want and value; and handling gas/electric calls, including emergencies
Prevent high turnaround times for calls to be dispatched to agent locations by liaising with the FST team and advising the agent of any changes in the arrival time to resolve their issue
Collaborates:Engages others by gathering multiple views and being open to diverse perspectives, focusing on a shared purpose that puts Humana's overall success first
Performs other duties as assigned, including work on special projects
Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation
Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions
Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department

New York, NY

BDC / Call Center Associate

New York, NY

Altenwerth, Skiles and Marquardt

New York, NY

BDC / Call Center Associate

Maintain a neat and orderly appearance of yourself and work areas
Perform other job-related duties as assigned
Maintain the highest levels of communications with customers – be proficient and professional
Be honest in all aspects of dealing with customers
Generate sales appointments. Achieve daily, weekly, monthly goals
Compile all necessary reports on a timely basis
Follow behavioral expectations consistent with the Dealership’s visions and values

present

Dallas, TX

Call Center Associate Site Leader

Dallas, TX

Rohan, Dach and Jerde

present

Dallas, TX

Call Center Associate Site Leader

present

Provides consistent and on-going coaching and development of Group Leaders and Team Leaders to ensure performance and quality metrics are achieved
Maintains efficient operating and expense controls
Budget Responsibility - $7mm
Acts as a change agent to create an environment which embraces change and strives for continual improvement
Develops and executes of on programs to improve call center leadership, morale and employee retention
Oversee and manage daily operational and administrative tasks
Maintains an active presence in the Call Center and is a role model by leading by example to both associates and as a representative of Nielsen in the local community

Education Education

Associate’s Degree in Supervision

The University of Alabama

Associate’s Degree in Supervision

Skills Skills

Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
Excellent telephone manner; ability to handle high call volumes efficiently and courteously
Knowledge of the company's products, services and business operations to enable resolution of customer inquiries
Good knowledge of the roads and districts all across the island
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
Extremely reliable with solid overall attendance record and performance review
Ability to pay attention to details, perform work accurately, and make independent decisions
Strong ability to de-escalate customer emotions and retain customer through positive interactions
Ability to work in a fast paced communication focused environment
Strong decision making skills and ability to multi-task. Candidate should demonstrate a strong attention to detail and the ability to work and make decisions independently

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15 Call Center Associate resume templates

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Employee Benefit Inbound Call Center Associate Resume Examples & Samples

Project a positive image of BB&T Institutional Services while maintaining a minimum service level of 90% or better
Respond with superior customer service to participant inquiries and concerns; complete all necessary research to ensure that information given is accurate and complete
Actively communicate with analysts regarding plan and individual participant issues
Retrieve payroll files sent through BB&T's secured Internet website, identify analyst responsible for account and e-mail files up to four times per day
Participate in self-study/training sessions as needed to develop and maintain knowledge of investment/retirement/benefit processes and systems
Develop full understanding of PlanRep, PlanLink, SponsorLink, OMNI and other appropriate retirement systems databases and mainframe applications
Track participant issues due to system or other constraints and report concerns to team leader as appropriate
One of more years of relevant work experience
Ability to read and interpret documents (i.e. procedure manuals, summary plan descriptions)
Ability to provide excellent customer service to external/internal clients
Ability to deal with and resolve problems involving retirement benefit calculations and processes
Working knowledge of PC, related software, and general office equipment
ASPA PA-1, PA-2 and PA-3 Certifications
Series 65 Certification
Knowledge of ERISA laws and regulations
Working knowledge of internal software applications
Strong communication, interpersonal, and organizational skills

Call Center Associate Resume Examples & Samples

Document per protocol and communicate pertinent information to designated person and/ or persons
Meet or exceed referral activity goals on a weekly basis
Participate in the promotion of the multi-disciplinary healthcare team
Work collaboratively with other members of the clinical leadership team
Relate to a production environment and understand process flows
Additional responsibilities as deemed appropriate by Humana At Home Leadership
High level of detail and organization skills
Ability to multi-task without losing sight of accuracy & quality
Skills to use a variety of electronic information processing tools and multiple software programs
Ability to establish priorities, work independently and proceed with objectives without direct supervision
Solid interpersonal and professional verbal and writing communication skills
Ability to work a full time (40 hours minimum) flexible work schedule to include some weekends
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish and English
Experience working with the senior adult population
Experience with healthcare experience
Experience in routine telephonic calls
Experience with outbound calls (6 months outbound call center experience preferred)

Call Center Associate Resume Examples & Samples

Six months of recent relevant experience
Able to use a variety of electronic information processing tools and multiple software programs
Professional, interactive written and verbal communication skills
Able to multi-task without losing sight of accuracy & quality
Able to establish priorities, work independently and proceed with objectives without direct supervision
Able to thrive in a fast paced environment
Able to work a full time (40 hours minimum) flexible work schedule to include some weekends
Related experience in healthcare, customer service and/or call center
Experience with outbound calls

Call Center Associate Resume Examples & Samples

Document per protocol and communicate pertinent information to designated person and/or persons
Additional responsibilities as deemed appropriate by Humana Cares Leadership
Ability to read, write, speak and interpret documents in both English and Spanish fluently
Professional communication in both verbal and writing skills
Ability to work a full time (40 hours minimum) flexible work schedule to include some weekends. Consistent attendance is critical to this call center involvement
6 months of Call Center Experience
Experience working with the older adult population

Call Center Associate Resume Examples & Samples

Demonstrated ability to take independent initiative
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast-paced, high-volume office setting with great attention to detail
Demonstrated ability to de-escalate customers turning bad experiences into positive ones
Ability to manage high volume with high accuracy
Knowledge of customer service

Call Center Associate Resume Examples & Samples

Provide players with effective and timely first-level account support such as passwords, fund transfers, account set up and privileges and connections
Informing players about current promotions
Providing players with accurate information regarding game guidelines and rules

Call Center Associate Resume Examples & Samples

Applies medical billing knowledge to coordinate day-to-day work
Knowledge of related regulations and standards
Strong understanding of current processes and procedures and may identify opportunities for improvement
Resolves more complex situations by applying demonstrated knowledge and skills generally acquired through job experience
Analyzes information to select appropriate options from defined alternatives
Frequently resolves problems through research of multiple alternatives
Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols
Must have 1+ years of work experience in a call center
Must have a proficient understanding of medical billing guidelines (ie. timely filing)
Must have the ability to work well in MS Office applications (ie. excel, word, outlook)
Must be able to successfully navigate various websites (ie. payer websites for insurance verification, etc.)

Disaster Cycle Services Emergency Dispatch Call Center Associate Resume Examples & Samples

Answer phones, obtain incident and other information
Verifies information using internal and other tools
Document / record caller information
Place outgoing calls to local disaster responders
Ensure all calls are brought to satisfactory conclusion
Calling the general public in seeking information on, and the availability of, Red Cross emergency and other services
Calling 911/Fire Dispatchers in to provide information on the individuals who are seeking or require Red Cross emergency services
Calling out to the Red Cross Workforce to provide the information required to contact and/or meet with the individuals who require Red Cross emergency services
Education: Minimum of a high school graduate; Some college highly preferred
Customer service skills; verbal communication, phone, listening, people skills, multitasking, problem solving
Ability to effectively and compassionately facilitate calls from stressed and potentially emotional individuals
Ability to capture and document information quickly, comfortable asking questions
Technical capabilities, comfortable with computer systems; MS SharePoint / Excel/ Internet - web based platforms
Prior dispatch / call center experience preferred but not required
Prior Red Cross experience preferred but not required

Call Center Associate Resume Examples & Samples

Answers calls providing prompt, accurate, level service to Clients including: card activation, PIN replacement/reset, lost and stolen cards, and coupon conversions
Answers calls from retailers to provide prompt, accurate service including downloads, supply requests, dispatch requests, troubleshooting and problem escalation
Diagnose and troubleshoot problems and take appropriate action
Promote and enhance excellent customer relations
1 year of customer service experience within a call center or comparable industry preferred
Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
24 hour per day x 365 day per year call center, weekends and holidays required
All Shifts Available - 1st, 2nd and 3rd - shift differential offered for 2nd and 3rd shift

Facilities Call Center Associate Resume Examples & Samples

Good communication and interpersonal skills. Experienced with typing/keyboarding and basic computer functions
Pleasant demeanor with “customer service” attitude
Proficient with MS Word and MS Excel
Ability to work with other call center and Facilities employees to ensure coverage and completion of the tasks
Experience with SAP system
Prior experience in a call center or customer service role
Knowledgeable of Facility Management functions (infrastructure maintenance, HVAC, renovations, etc.) and services (custodial, landscaping, pest control, etc.)

Dietary Call Center Associate Resume Examples & Samples

Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
Utilize room service software to ensure orders are accurate and appropriate to each patient’s diet order and processed appropriately
Maintains close communication with other members of the Room Service team and hospital staff to ensure that all patients receive appropriate foods in a timely manner
Persons in this position maintain a high level of contact with the patient and family and are expected to exemplify Service
1 year of call center work experience
Additional experience in food service, hospitality or customer service preferred
Demonstrated skills in customer service, critical thinking, problem solving and written and verbal communication
Ability to make sound judgments while quickly processing information
Ability to type 35-45wpm
Proficient computer and web-based software skills including the ability to adapt to regular changes in software programs and processes
Knowledge of modified diets preferred. Ability to read, write, speak and communicate in English
Ability to follow and give oral and written instructions
Ability to clearly and pleasantly communicate with patients, patient family members, hospital personnel and co-workers

Call Center Associate Site Leader Resume Examples & Samples

Accountable for results: study/cycle performance, quality, associate engagement, retention, audit results, call center financial performance
Provides consistent and on-going coaching and development of Group Leaders and Team Leaders to ensure performance and quality metrics are achieved
Acts as a change agent to create an environment which embraces change and strives for continual improvement
Accountable for the performance results of the Team Leaders and Research Interviewers. Ensure that all employees are consistently performing at or above target level in all key metric indicators by tracking performance and coaching
Maintains an active presence in the Call Center and is a role model by leading by example to both associates and as a representative of Nielsen in the local community
Maintains efficient operating and expense controls
Develops and executes of on programs to improve call center leadership, morale and employee retention
Oversees the management of the production floor in order to identify and address needs associated with employee performance, attendance, time keeping, and conduct
Oversee and manage daily operational and administrative tasks
Ensures positive Employee Engagement is an essential part of the Team’s culture and has the ability to effectively develop strong Teams
Budget Responsibility - $7mm
Must be flexible, adaptable and capable of managing all types of situations, including setbacks, challenges and failures, in a calm and cool manner
Maintains a positive but realistic outlook
Ability to juggle multiple priorities and manage a broad range of activities
Builds and maintains positive relationships with key stakeholders both internally within the Call Center and externally within the broader Nielsen team including client service, data science, technology, workforce management, Call Center leadership team, BPI, training & development
Strong communication (verbal and written) and collaboration skills working across the organization as well as up and down the organisation
Can communicate complex issues and and concepts in simple terms
Builds and maintains a strong talent pipeline and succession plans
Fosters a culture of respect within all levels of Employees (Front Line and Leadership)

Seasonal Call Center Associate Resume Examples & Samples

By delivering a concierge level of service, you will ensure every interaction results in client delight
You will cultivate cross-functional relationships to ensure you are able to deliver solutions at speed to our clients
With your keen sense of style and creative eye, you will provide creative solutions to engage with your clients’ individual vision by providing recommendations and complementing their existing purchases

BDC / Call Center Associate Resume Examples & Samples

Ability to thrive in a team environment and to support fellow associates
Generate sales appointments. Achieve daily, weekly, monthly goals
Respond immediately to incoming sales calls, Internet leads and chats
Be highly productive – outbound telephone calls, emails sent, etc
Effectively utilize CRM software, telephony systems and other tools
Enter all data regarding customer communications into CRM immediately
Engage customers via Best Practice call guides, email templates and other tools
Maintain the highest levels of communications with customers – be proficient and professional
Ability to work in a stationary Business Development Center area
Ability to organize and handle multiple tasks with flexibility and accuracy
Ability to follow administrative regulations, procedures and policies
Ability to read and process management requests
Assist with the completion of appropriate forms and reports that are not considered essential functions
Compile all necessary reports on a timely basis
Maintain a neat and orderly appearance of yourself and work areas
Follow behavioral expectations consistent with the Dealership’s visions and values
Be honest in all aspects of dealing with customers
Be knowledgeable about sales process, business philosophy and products

Uscbo Customer Care Call Center Associate Resume Examples & Samples

Balances items, entries or amounts related to documents processed
Posts ledger and general journal entries
Responds to some routine, but mostly complex questions related to area of responsibility

Call Center Associate Resume Examples & Samples

At least one year of call center customer service experience
Ability to work well in a fast paced inbound call environment
PC knowledge and MS Office applications are a must to be successful in this environment
Determine proper reason code for the dispute case

Call Center Associate Resume Examples & Samples

Receives and responds to inquiries/issues from members, providers and facilities regarding benefits, coverage, payment, coding and health service policies and procedures. Inquires/issues could come via including but not limited to telephone calls, mail, correspondence, internet, etc
Simultaneously log all inquiries in call tracking system accurately with content and description of question/issue and resolution
Collaborates with all CCI departments to identify issues or areas of concern for members and providers
Researches and analyzes recurring trends, problems and complaints to determine root cause; recommends solutions and/or resolutions
Provides instruction/education to members, providers and facilities on CCI Policies and Procedures
Follows through with callers when inquiries/issues cannot be resolved on first contact
Displays a ‘can do’ attitude and embraces ConnectiCare’s ‘you know us by heart’ philosophy
Post High School education/training or equivalent combination of education and experience
At least 2 year’s of previous customer service experience, highly desired in a medical environment or call center environment
Knowledge of ICD-9/10, CPT-4, UB82/UB92 revenue coding and procedural coding strongly preferred
Previous system user experience in a fast paced highly automated environment required. Strong PC skills required
Demonstrated organizational and problem solving skills
Excellent telephone manner; ability to handle high call volumes efficiently and courteously

Call Center Associate Resume Examples & Samples

Ability to work in a fast paced communication focused environment
Must be able to read, follow oral and written directions, in English
Ability to clearly communicate nutrition concepts
Ability to multitask (e.g. talk on phone and work on computer at same time)
Intermediate level of computer skills, ability to navigate multiple computer applications simultaneously

Nutrition Services Call Center Associate Resume Examples & Samples

1 year nutrition or health care related education preferred
1 year customer service experience required
Ability to effectively communicate with hospital staff , visitors and patients
Must be able to switch tasks and duties at a moment’s notice while maintaining a positive attitude
Must be efficient, accurate and have good attention to detail
Pass Call Center Associate Test with a score of 85% or higher within 3 months of hire into position

Call Center Associate Resume Examples & Samples

Answering calls for patient room service menu orders
Entering patient room service meal orders into an electronic meal management system
Assisting patients and family members with the room service ordering process
Compiling, printing, interpreting and filing reports
Communicating with the nursing units and other members of the room service team
General cleaning and stocking
Promoting a positive, team-oriented environment
Data entry, foodservice and customer service experience

Call Center Associate Resume Examples & Samples

Provide helpdesk support to the retailer/agent as appropriate and log all calls in Cadence as well as dealing with the day to day effectiveness of overall Customer Service offerings in the Field for the FSTs, dealing with dispatched calls
Regularly review all Queues in Cadence with particular attention to the assigned and Dispatch queues in order to ensure that all cases are handled efficiently
Ensure that he/she provides prompt, attentive and friendly service and responds with a sense of urgency
Keeps customers informed appropriately, by performing follow-up calls with agents who had previously reported problems/issues. When possible, anticipates and resourcefully resolves customer’s needs and offers solutions
Prevent high turnaround times for calls to be dispatched to agent locations by liaising with the FST team and advising the agent of any changes in the arrival time to resolve their issue
Understands the importance of excellent customer service and consistently strives to understand and exceed customers’ expectations. Demonstrates awareness of and sensitivity to internal and external customer needs
Establishes rapport and builds trust with customers. Manages customer complaints and frustrations with empathy and understanding, escalating issues as required
Speaks in a pleasant, cheerful, natural manner with customers
Work with CSRs to ensure Agents have adequate distribution of merchandising, consumable and marketing materials
Undertakes “Courtesy” calls to Chronic Retailers to support with the enhancement and improvement of customer service to these agents
Responds to telephone calls, emails, and requests for information in a timely manner
Ensuring that for all calls which require equipment to be moved and or placed at an agent location that the equipment is updated on Cadence
Timely feedback to agents on the delivery of their stock
Produces written material that is clear, concise, and easily understood. Material is free of spelling and grammatical errors
Diploma in Computer Science or Information Technology
Knowledge in Microsoft Office and Excel will be an asset
Consistently demonstrates a positive outlook in his/her work
At least two years’ experience in a related field
Good knowledge of the roads and districts all across the island
Good documentation and report writing skills
Willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Accepts new assignments, challenges, and change in a positive manner
This description is a summary of principal responsibilities and is not intended to include all duties, which may be assigned

Call Center Associate Resume Examples & Samples

Document and track significant participant discussions or complaints
Process investment changes (Inter Account Transfers - IAT) over the phone
College/University graduate preferably with previous related work experience in the financial services or call center industry and demonstrated service aptitude
For Bilingual representatives, Language (Spanish) skills must at least be intermediate level
Ability to converse effectively using the English language [and Spanish for Bilingual representatives]. For MBPS - BUPLAS Verbal Assessment scores in the Pronunciation/Language/Discourse/Interactive domains are: 3.5/3.5/4/3.5
Ability to compose a grammatically correct, clear and concise paragraph/ essay. For MPPS - BUPLAS Written Assessment scores in the Language//Discourse/Audience Awareness/Task Fulfillment domains are: 4/3.5/4/4.0
Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information
Minimum keyboarding skills of at least 30 words per minute. Ability to multi-task and navigate multiple applications at the same time
Computer Literate
International Business and Multicultural Skills