Client Service Supervisor Resume Samples

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A Wolff

Augusta

Wolff

6916 Charlene Vista

Boston

+1 (555) 801 7394

6916 Charlene Vista

Boston

Phone

p +1 (555) 801 7394

Experience Experience

Detroit, MI

Client Service Supervisor

Detroit, MI

Toy-Tillman

Detroit, MI

Client Service Supervisor

Evaluate job performance of stafF and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling
Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Assist in the development and delivery of employee evaluations for the front desk in with the client hospital manager
Ensure submission of proper timekeeping and paperwork. Management of, processing visits and compliance checking through Point of Care and written notes
Assist Hospital Manager with day to day operations
Performs functions other than described at the request of the Manager or Director

Los Angeles, CA

Area Client Service Supervisor

Los Angeles, CA

McCullough LLC

Los Angeles, CA

Area Client Service Supervisor

Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary
Prepare month-end reports on the first work day of each month and distribute
Assist in evaluations of employees
Distribute workflow to site personnel
Responsible for properly training release of information staff in company and facility specific functions
Looks up medical record numbers, fills out guides and pulls medical records, if so directed
Comply with all release of information related functions as stipulated in service agreement

present

Detroit, MI

Site Client Service Supervisor

Detroit, MI

Ryan-Wisoky

present

Detroit, MI

Site Client Service Supervisor

present

Provides input to the Manager of Operations for the evaluation of the Client Service Rep positions
Assists the Manager of Operations in the training and direction of the Client Service Rep positions
Responsible for properly training release of information staff in company and facility specific functions. Distribute workflow to site personnel
Responsible for submitting company-related travel expense reports and original receipts to manager in a timely fashion
Assist in selecting, interviewing, hiring and terminating employees
Makes recommendations for methods to increase productivity
Assist in meeting regional revenue goals on a consistent basis

Education Education

Bachelor’s Degree in Human Services Field Preferred

Belmont University

Bachelor’s Degree in Human Services Field Preferred

Skills Skills

Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment
Excellent knowledge of client service and communication center operations
Perform daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections)
-Adaptability, flexibility and the ability to maintain effectiveness during change
Analytical ability
Thorough knowledge of all retail products and services
Strong mathematical, problem-solving, and negation skills
Ability to analyze client credit data and other related financial information
Strong interpersonal & relationship building skills

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O&t-cgm Ops-client Service Supervisor Resume Examples & Samples

University graduate with minimum of 2 years relevant working experience
Strong command in both English, Cantonese, both written and verbal
Leadership to apply firm's policies and procedures to daily work and make positive impact to others
Possess strong sense focus on control and responsibility
Excellent prioritization focus on workload and meet tight deadlines
Ability resolve and escalate relevant issues
Be able to act as a team player with strong interpersonal skills
Proficiency in Microsoft Office applications; good Excel Macro skill is a plus

Client Service Supervisor Resume Examples & Samples

Functions as a liaison between MCL outreach clients and MCL staff to ensure excellent customer service
Coordinates completion and distribution of bi-monthly MCL newsletter with content appropriate for MCL clients
Conducts annual client satisfaction surveys. Utilizes the data to identify and implement process improvements
Acts as a technical and regulatory resource for Network hospital clients
Supervises Outreach Phlebotomy Staff
Participates in the interview process for staff vacancies in areas of responsibility
Ensures standard operating policies and procedures are current and adhere to the Laboratory’s document control system
Develops and maintains orientation materials and coordinates completion of staff orientation
Completes annual performance evaluations and annual competencies
Schedules staff to ensure appropriate coverage. Monitors and adjusts staffing appropriate to the workflow
Performs disciplinary action when indicated
Establishes and maintains effective communication with Mercy Clinical Laboratory (MCL) marketing and customer service staff, managers and staff of the laboratory and clinic system and with pathologists and other laboratory experts
Establishes and maintains a quality management system appropriate to the areas of responsibility
Ensures compliance with regulatory and accrediting agency requirements
Embraces the concept of quality customer service and is an exemplary model to all customers both inside and outside the organization
Seeks out and participates in continuing education, professional meetings and other activities designed to improve or enhance technical or management knowledge and abilities
Interacts with co-workers, patients of diverse ages, physicians, students, service representatives, and other hospital staff and clinic in a courteous, professional manner
Serves on hospital and laboratory committees as approved by the Manager, Laboratory Administrative Services
Supports and utilizes LEAN principles/productivity standards
Actively participates in quality initiatives, including identifying opportunities for process improvement
Performs functions other than described at the request of the Manager or Director
Demonstrates the following customer service/interpersonal skills
Takes personal responsibility for work, actions and attitudes
Respects patients, peers, clients, students, physicians, service representatives and other hospital staff
Demonstrates positive and effective communication skills
Cooperates with peers and other hospital staff to build and maintain an effective healthcare team
Bachelor's degree in Medical Technology or in Chemistry, Biology or related field with one-year clinical internship in a National Accrediting Agency for Clinical Laboratory Science (NAACLS) accredited Clinical Laboratory Science program or approved alternate career path as designated in the Clinical Laboratory Improvement Amendments of 1988 (CLIA)
Certified as a medical technologist or by the American Society for Clinical Pathology (ASCP)
Minimum of three years experience in a clinical laboratory required. Two years of the clinical laboratory experience must include performing tests in hematology, chemistry, urinalysis, microbiology and immunology
Demonstrated proficiency in communication and working well with others is required
Demonstrated proficiency in Microsoft Word and Excel preferred
Valid Driver’s/Chauffeurs license required. Must meet Mercy’s Motor Vehicle Safety Standards, must be at least 18 years of age and be eligible to drive per Iowa state law

Client Service Supervisor Resume Examples & Samples

Bachelor's degree with 5+ years client service and/or claims management experience –OR– High School degree/GED with 10+ years client service and/or claims management experience
P&C License
Prior experience designing and implementing productivity and client service improvements
Experience leading and managing teams (preferably within a matrix environment) within an operational service delivery or shared services environment
Keen understanding of professional and industry standards/practices

Client Service Supervisor Resume Examples & Samples

Effective oral and written communication skills; proper phone and email etiquette
Basic math and problem solving skills
General understanding of PC with Windows based applications and calculator
Ability to work branch hours
Related college coursework or equivalent bank operations experience
3-5 years of teller experience and at least 1 year as a Senior Teller
Previous Leadership or Supervisory Experience
Basic knowledge of retail product philosophy, policy, procedures, documentation and systems
Thorough knowledge of all retail products and services
Proven client service and interpersonal skills
Effective selling, cross selling and referral skills
Strong mathematical, problem-solving, and negation skills
Ability to analyze client credit data and other related financial information
Strong interpersonal & relationship building skills
Previous experience in a financial sales representative oriented role
3-5 years banking experience
Proven ability to mentor and train new staff
Pro-active approach to job duties

Client Service Supervisor Resume Examples & Samples

Excellent knowledge of client service and communication center operations
Strong client relations and interpersonal skills
Intermediate to expert computer skills
Self-starter and team player
Strong client service background
2 years of supervisory experience in customer service and/or veterinary field
Must have a flexible schedule and be available to work evenings and weekends
Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate
Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization
Assist Hospital Manager with day to day operations
Resolve informal client complaints, maintain and report on these issues to the hospital manager
Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols
Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager
Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients
Coach employees and direct reports
Assist in the development and delivery of employee evaluations for the front desk with hospital manager
Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business
Handle communication of financial information to clients and doctors
Act as a liaison between front office and other department supervisors

Client Service Supervisor Resume Examples & Samples

Intermediate supervisory skills
2 years of experience in customer service and/or veterinary field in a supervisory role
Must be able to work flexible hours and days
Assist in the development and delivery of employee evaluations for the front desk in with the client hospital manager

Client Service Supervisor Resume Examples & Samples

Responsible for the management of 8-12 FTE’s
Ensure the most efficient/timely workforce coverage for call volumes applying queuing theory
Forecast and Plan for call volumes and capacity models by type and team (internal and external partners)
Drive to achieve world class call metrics (Average Speed of Answer, Average Handle Time, First Call Resolution, Top Level Quality, etc.)
Lead the team on key telephony/customer service projects
Lead operational support for key telephony system issues (like IVR, AVAYA, Verint)
Develop strategic planning for key corporate initiatives (like Healthcare Reform)
Develop daily, weekly and monthly call reports that are utilized by front line agents up through senior leadership
Develop telephony reporting processes that provide accurate and timely information and analysis
Lead the call center quality improvement initiatives that include raising first contract resolution and lowering customer repeat call rate
Requires a Bachelor's Degree from an accredited college or university
Call Center Support Experience minimum of 5 years
Leadership Experience minimum of 5 years
Advanced Microsoft Excel Skills
Healthcare Experience a plus

Client Service Supervisor Resume Examples & Samples

2 years of supervisory experience in human or veterinary medicine field
2 years of experience in the veterinary field
The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schecule to ensure coverage which include days, overnights, weekends and holidays

Regional Client Service Supervisor Resume Examples & Samples

Actively participate in recruiting, hiring and training new Client Service Associates for branches
Work closely with manager to implement new policies and procedures
Evaluate and review all policies and procedures, offering suggestions to manager for improvements as necessary
Ensure that all policies and procedures are followed
Provide leadership by becoming a resource for team members
Maintain schedules and approve time out of the office for employees to ensure adequate staffing in the department
Monitor employee paid leave, including timeliness and accuracy in company tracking systems
Complete employee performance evaluations and makes increase recommendations
Supervise Client Service Associates in the following areas

Client Service Supervisor Resume Examples & Samples

A high school diploma or equivalent
Exceptional client service skills
Excellent interpersonal and communications skills, and a professional manner
Minimum of three (3) years related work experience typically required
Professional licensing may be required
Working knowledge of and ability to cross-sell bank products and services
Computer skills with the ability to learn new applications as necessary
Availability to work day, evening, and weekend scheduling

Client Service Supervisor Resume Examples & Samples

Engage with each client by consistently offering a friendly greeting, involving the client in a conversation and genuinely thanking the client. As the Teller receives information, appropriately suggest solutions
Send hand-written thank you notes to clients
Efficiently and accurately process all transactions
Spend time each week to gain knowledge base to better understand our products and services
Work with Banking Center Manager to assist in proactively reaching out to current clients. Set appointments with clients each week for sales staff
Adhere to all policies, compliance and regulations
Additional job duties as requested by management
Six months previous client / customer service experience
Six months experience in referring products / cross-selling preferred
Six months prior cash handling experience preferred
Six months related experience and/or training; or equivalent combination of education and experience

Client Service Supervisor Resume Examples & Samples

Will have direct ownership of the Teller line performance results
Responsible for overall banking center operations such as
2-3 years of demonstrated prior success with achievement of performance goals
Previous experience as an operational leader is desired
Experience in training new retail banking associates is desired
Associate’s or Bachelor’s degree and/or equivalent Banking work experience preferred
2-3 years related experience and/or training; or equivalent combination of education and experience

Client Service Supervisor Resume Examples & Samples

Staff files, updates and record keeping. Ensure all certifications, licenses and other applicable documents are complete and up-to-date per local, state and federal guidelines
Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling
Ensure homecare services are in compliance with agency philosophy, policies and procedures, and in accordance with federal, state and local licensing laws & regulations
Ensure appropriate services are provided to clients
Conduct home visits and safety checks and support clients by aligning community resources as needed
Review each client’s Plan of Care initially, and ongoing in order to adjust to any significant change
Ensure submission of proper timekeeping and paperwork. Management of, processing visits and compliance checking through Point of Care and written notes
Maintain all data integrity in POC
Document case notes in timely manner, and report client condition changes, needs or concerns to the Branch Manager/Executive Director, clinical staff and family members as appropriate

Client Service Supervisor Resume Examples & Samples

Source, Screen and Interview candidates
Compete background checks and references for potential employers
Manage all on-boarding activities to ensure compliance
Serve as employee advocate offering coaching when needed to drive towards success

Client Service Supervisor Resume Examples & Samples

Screens, interviews and hire applicants
Monitors call analytics to ensure that contract performance standards are met
Monitors workforce management to ensure all calls are being distributed among staff for effective operation
Assists with development departmental quality standards
Any other duties assigned
Minimum two years previous call center experience; work experience may be substituted for degree requirement
Minimum five years leadership experience, with a minimum of two years supervisory experience in a call center
Problem solving through analysis and ongoing feedback
Ability to communicate effectively, both verbal and written, with internal and external customers
Experience working with Microsoft Office Suite applications including Excel, Outlook, Word, Visio, and PowerPoint

Client Service Supervisor Resume Examples & Samples

Screen, interviews and hire applicants
Establishes and implement performance and service standards
Report and resolve production issues in a timely manner
Maintain and update desk procedures, department standard operating procedures, as required
Assist with development departmental quality standards
Minimum two years MMIS claims examination and/or billing experience
Problem solve through analysis and ongoing feedback
Experience working with Microsoft Office including Excel, Outlook, Access, etc

Client Service Supervisor Resume Examples & Samples

Strong client service and relationship management skills
BS/BA degree and/or equivalent work experience
3 to 5 years of Custody or Fund Accounting experience preferred
Management or supervisor experience preferred

Client Service Supervisor Custody Resume Examples & Samples

BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience
1 to 3 Years global custody experience
Prior work experience in a client servicing role is preferred
Ability to effectively prioritize and resolve client needs
Ability to build and maintain internal and external client relationships
Ability to learn and utilize new technologies to research, analyze, and resolve client needs
Fluent in English and Mandarin
Experience in reporting and managing multiple data sources

Client Service Supervisor Resume Examples & Samples

Serving as a key point of contact for external clients with regards to daily servicing inquiries
Having a strong understanding of the several factors driving the overall performance of a portfolio, being able to quickly recognize potential concerns that would warrant escalation
Coordinating internal and external projects in an efficient and thorough manner
Identifying ways to improve productivity and efficiency within the department
BS/BA degree (finance or accounting related field is preferred), and/or equivalent work experience
Minimum of 3 years of Fund Accounting experience
Genuine interest and passion for Financial Services
Ability to multitask, prioritize and quickly resolve client needs
High level of communication skills both verbally and written

Client Service Supervisor Resume Examples & Samples

Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts
Coordinate and follow up on client meetings and deliverables
Exhibit a sound understanding of BBH products and services
Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels
Serve as a key point of contact for external clients with regard to daily servicing inquiries
Develop key internal relationships to proactively aid in the resolution of client issues
Ensure the accurate and timely valuation of accounting records and reports through analysis and review of fund accounting activities
Analyze validity of transactions for pricing impact to portfolio, escalating issues based on set tolerances

Client Service Supervisor Resume Examples & Samples

Minimum of 3 to 5 years related custody experience
Working knowledge of corporate actions, equity, fixed income, and derivative investments
Ability to prioritize and quickly resolve client needs
Ability to multitask, prioritize assignments and work quickly and accurately in a deadline oriented environment
Ability to communicate effectively with both verbal and written skills
Comprehensive working knowledge of Excel, Bloomberg and Reuters
Technical proficiency in internal and/or web based systems a plus
Analytical ability

Client Service Supervisor Resume Examples & Samples

Field and respond to client inquiries and escalated issues, and serve as the point person for your assigned senior level client contacts
Manage and resolve incidents by having the capability to efficiently analyze the validity of transactions, valuation impacts, and any other portfolio impacting aspects such as portfolio hedging, performance fees, or dilution levies, while ensuring escalation of issues based on set tolerances
Exhibit a sound understanding of BBH and industry products and services
As part of the oversight and control responsibilities, ensure the accurate and timely valuation of accounting records and reports through analysis and review of fund accounting activities

Treasury Management Client Service Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent experience, preferred
Minimum of 5 years of progressively responsible work experience in a treasury management environment directly related to client service experience
2 years of supervisory experience, preferred
Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
Considerable knowledge of delivering end-user training with current knowledge of technological development/trends in treasury management
Knowledge of a broad range of relevant operating systems, applications and/or equipment
Thorough knowledge of sales principles and practices to effectively support treasury management services
Knowledge of technical aspects and implications of federal, state and local regulations affecting treasury management activities
Ability to research and resolve issues escalated due to complexity and/or time
Ability to establish and maintain effective working relationships with peers, clients and management
Excellent follow through and initiative
Comfortable with direct client and line partner interaction, with proven client interaction abilities
Ability to present ideas and information in group settings
Demonstrated knowledge and experience in requirements gathering and development
Self-starter and independent worker, ability to work with minimum supervision
Understanding of project management practices with the demonstrated ability to successfully deliver assignments on time and on budget
Strong written, presentation, oral communication and negotiation skills
Able to take high level information and drill down to detail level that can be shared and communicated to various audience levels
Develop and implement client service policies and procedures
Develop and provide clients with required support materials for their effective use of treasury management services
Define and communicate client service standards
Oversee the achievement and maintenance of agreed client service levels and standards
Direct the daily operations of the client service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality client service delivery
Review client complaints
Track client complaint resolution
Handle complex and/or escalated client service issues
Identify and implement strategies to improve quality of service, productivity and profitability
Liaise with company management to support and implement growth strategies
Co-ordinate and supervise client service projects and initiatives
Identify and address staff training and coaching needs
Acts as consultative partner and liaison between, client service operations, business lines, support groups, branches and technical resources
Proactively manage risk by anticipating, identifying, analyzing and minimizing risks
Responsible for insuring outstanding client service by overseeing and motivating support team members. Act as liaison between team members and clients as needed
Ensure that the team maintains a strong working knowledge of Treasury Management products and services
Operate computer keyboard, typewriter, 10 key and other office equipment
Occasionally lift up to 25 pounds

Area Client Service Supervisor Resume Examples & Samples

Assists the Manager of Operations in the training and direction of the Client Service Rep positions
Provides input to the Manager of Operations for the evaluation of the Client Service Rep positions
Assist in selecting, interviewing, hiring and terminating employees
Responsible for properly training release of information staff in company and facility specific functions
Distribute workflow to site personnel
Responsible for meeting facility revenue goals on a consistent basis
Responsible for submitting company-related travel expense reports and original receipts to manager in a timely fashion
Answers and conducts business on the telephone routinely while maintaining excellent customer service skills
A High School Diploma or GED is required
Driving record and Proof of Insurance that is acceptable per company’s driver policy
Must be able to communicate effectively in the English language
Medical Terminology class is strongly encouraged
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher

Site Client Service Supervisor Resume Examples & Samples

Answers day to day questions posed by clients and the Client Service Rep positions
Makes recommendations for methods to increase productivity
Assist in meeting regional revenue goals on a consistent basis
Comply with all release of information related functions as stipulated in service agreement
Participate in counseling sessions of site personnel and makes probationary or termination recommendations when necessary
Responsible for properly training release of information staff in company and facility specific functions. Distribute workflow to site personnel
Assist in evaluations of employees
Ensures supplies are available at designated facility
Prepare month-end reports on the first work day of each month and distribute
Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence
Experience in a medical records or health care setting would be beneficial

Client Service Supervisor Resume Examples & Samples

Determine client needs, place appropriately skilled employees on flexible/full time assignments and conduct quality control and arrival calls on all client orders
Receive, write and process all client orders with complete job description and credit information
Assign appropriate pay rates for field employees and bill rates for clients within established guidelines
Perform daily financial activities (sales adjustments, payroll, accounts receivable, accounts payable, collections)
Communicate and coordinate the various aspects of branch operations required to ensure compliance with established policies and procedures, as well as local, state and federal laws and guidelines (Worker's Compensation, Unemployment, Human Resources, Legal, WOTC, etc.)
Conduct telemarketing to existing and prospective clients; may also perform outside sales activities
Maintain communication with established clients to ensure successful business development and to promote client and employee retention
Identify recruiting needs and participate in the development of outside recruiting sources
Identify new business opportunities
Participate in local professional, business and civic organizations to enhance personal development and to promote company recognition (must participate in Chamber Business After Hours as well as other chamber events; must participate in the HR Association meetings)
Four-year college degree or 3 years of equivalent business experience
Minimum of two years of related experience in a fast paced, multi-tasking environment
Ability to make sound business decisions
Strong interpersonal, communication and problem solving skills
Good planning and organizational skills necessary to achieve business goals and to increase office efficiency
Adaptability, flexibility and the ability to maintain effectiveness during change
Ability to create and interpret financial and operational reports
Ability to work flexible/extended hours when necessary

Fund Accounting Client Service Supervisor Resume Examples & Samples

Field and respond to client inquiries and escalated issues, and serve as the point person for your assigned senior level client contacts
Manage and resolve incidents by having the capability to efficiently analyze the validity of transactions, valuation impacts, and any other portfolio impacting aspects such as portfolio hedging, performance fees, or dilution levies, while ensuring escalation of issues based on set tolerances
Coordinate and follow up on client meetings and deliverables
Exhibit a sound understanding of BBH and industry products and services
Work closely with internal clients in Operations and Treasury and Markets to ensure timely resolution of client inquiries and improvement of service levels
Serve as a key point of contact for external clients with regard to daily servicing inquiries
Develop key internal relationships to proactively aid in the resolution of client issues
As part of the oversight and control responsibilities, ensure the accurate and timely valuation of accounting records and reports through analysis and review of fund accounting activities

Client Service Supervisor Alternatives Fund Accounting Resume Examples & Samples

Create/Maintain high quality Private Equity (PE) and Real Estate (RE) Investment fund operating standards, procedures/best praptices and quality controls
Ensure efficient operation of daily processing and functions by leveraging a global operating model
Overseeing accounting & financial reporting tasks and documenting results by completing KPI reports
Advise on workflow improvements
Ensure adherence to all established standard procedures, best practices and process controls
Managing (remotely) client service deliverables across departments and BBH locations
Meeting monthly / quarterly reporting deadlines (reporting packages, Net Asset Value (NAV), financial & regulatory reporting)
Monthly/quarterly NAV preparation, including
Cash and portfolio reconciliation
Income and expense accruals
Partner/shareholder allocation calculation,
Financial statements & capital account statements preparation
Proper documentation and filing of accounting and reporting matters
Coordinate, manage, and monitor external audit process
Review PE/RE fund clients partnership agreements, PPMs, and other materials
Implementation of PE/RE fund structures on accounting/consolidation systems
Proper processing and documentation of ad-hoc events
Ensure accuracy, timeliness and completeness of all client related deliverables
University degree (bachelor) in Accounting / Finance
5 years of relevant Luxembourg Alternative (PE/RE/debt) funds experience
Strong aptitude for numbers and figures
Communicate professionally, and constructively to effectively address and resolve problems with other sections and departments
Ability to work accurately while meeting strict deadlines
Used to work in an international environment
Servicing clients by leveraging a global operating model
Knowledge of and practical experience with general ledger (GL) systems including partnership accounting
Experienced in Alternative funds (PE/PE/debt funds) administration
Knowledge is required of consolidations, group structures and consolidation systems
Relevant IFRS knowledge, Lux Gaap will be considered a distinct advantage
Experienced in preparation of consolidated IFRS financial statements
Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA, EVCA)
Fluency in English is mandatory; German and / or French is an asset