Club Supervisor Resume Samples

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W Johnson

Weston

Johnson

75842 Leannon Pike

Houston

+1 (555) 651 0741

75842 Leannon Pike

Houston

Phone

p +1 (555) 651 0741

Experience Experience

New York, NY

Club Supervisor

New York, NY

Bartoletti, Purdy and O'Connell

New York, NY

Club Supervisor

Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Develop and recommend opportunities for event improvement
Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
Make discipline and termination recommendations
Build relationships with store managers and customers
Responsible for opening and closing the building according to expectations of the management team
Manage inventory and equipment for events

Los Angeles, CA

Kids Club Supervisor

Los Angeles, CA

Emard, Jenkins and Blick

Los Angeles, CA

Kids Club Supervisor

To takes direction from and carry out any requests by management in conjunction with work
Assist in setting up and maintaining standards in the Resort’s Youth Centre
·Provide a high level of guest satisfaction through effective communication
To provide guests with friendly, efficient, accurate and polite service at all times
Kid's Club Management
Provide guests with information on special events, private dinners, excursions, Boutiques, Internet access etc
Provide babysitting services upon guest/GM request

present

Detroit, MI

Players Club Supervisor

Detroit, MI

O'Kon, Mante and Turner

present

Detroit, MI

Players Club Supervisor

present

Create and maintain a work environment which promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction
Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
Provide employees with clear information on promotions and events they are to market
Set up and organize workstation with designated supplies, forms and resource materials; report shortages or lack of support information to supervisor
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Evaluate guests play and issue complimentary gifts based on established guidelines
Assists Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner

Education Education

Bachelor’s Degree in Confidentiality

University of South Florida

Bachelor’s Degree in Confidentiality

Skills Skills

Detail-oriented and capable of managing projects with excellent follow through and accuracy
Ability to focus attention on details and be able to organize, prioritize, and follow up
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Proficient in time management; the ability to organize and manage multiple priorities
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to communicate professionally with associates, club management, and customers
Ability to promote positive relationships with all guests in the hotel company
Strong coaching and performance management skills
Ability to access internet and use spreadsheets for analysis and reporting
Satisfactory completion of background check/drug testing subject to applicable law

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Club Supervisor Resume Examples & Samples

Monitor and coach performance; train associates
Prepare and deliver performance appraisals
Make discipline and termination recommendations
Handle associate complaints and grievances
Identify and recommend candidates for promotion
Develop and recommend opportunities for event improvement
Supervise and assist with event preparation and break down
Conduct events in the event of a staffing emergency
Strong coaching and performance management skills
Problem solving and conflict resolution skills
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Satisfactory completion of background check/drug testing subject to applicable law
Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department

Kids Club Supervisor Resume Examples & Samples

Supervise and plan all activities offered through the Kids Club
Plan ahead and prepare for activities according to the activity calendar
Ensure all children attending the Kids Club have been registered by a parent or guardian
Create new and exciting activities to drive enthusiasm for all children in the resort
Maintain stock of items required for kids activities such as paints, crayons, papers, toys, etc through inventory and ordering new stock when needed
Supervise all Colleagues who are responsible for children attending the Kids Club, ensuring safety and security at all times
Ensure all areas are clean and well maintained
·Provide a high level of guest satisfaction through effective communication
Follow departmental policies and procedures
Previous experience with children activity planning required

Players Club Supervisor Resume Examples & Samples

At least 1 year of experience in a face-to-face guest service position
Working knowledge and understanding of the MGM Grand and State of Nevada regulations that affect Slot Division operations
Ability to deal effectively with problems or difficult situations as they arise
Strong organizational skills to function effectively under time constraints
Attention to detail and quality of service
Multi-tasking and problem-solving
Working knowledge of Microsoft Word, Excel and Outlook

Players Club Supervisor Resume Examples & Samples

Monitors reward center staff data input into player tracking system
Minimum of 1 year’s customer service experience required
Superior communication and interpersonal skills and the ability to lead in a results-oriented, high volume environment required

Club Supervisor Resume Examples & Samples

Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
Ability to focus attention on details and be able to organize, prioritize, and follow up
Ability to maintain confidentiality and security of all guest and general hotel information
Must be a team player, working well with other departments and coworkers
Ability to coherently present information in front of groups
Should be creative, innovative and strive for continuous improvement
Ability to promote positive relationships with all guests in the hotel company
Ability to ascertain departmental training needs and provide such training
Ensure that the Club Lounge is attended to at all times
Communicate anticipated business demands daily with each employee
Conduct daily line-ups
Monitor and ensure that The Ritz-Carlton Club staff performs their job functions to the hotel’s expected level of service
Assist the Ritz Carlton Club staff whenever necessary in performing all job functions
Conduct ongoing training with existing staff and ensure that new staff is certified as required
Accommodate all guest requests request in an accurate and efficient manner
Monitor and maintain cleanliness and working condition of department equipment supplies
Monitor and maintain the condition of The Club Lounge
Ensure that all pertinent information is documented in the logbook daily
Conduct performance appraisals of designated staff as required
Follow fire and work safety regulations

Executive Club Supervisor Resume Examples & Samples

To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
To maximize revenues by upselling and following budget guidelines
To handle Guest concerns and react quickly, logging and notifying proper areas
Be fully competent in all reception and cashier duties
Previous experience in a leadership or supervisory role an asset
Previous PMS experience required

Club Supervisor Bjs-ne Resume Examples & Samples

Executes verbal and written business communications in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and advances Company policies (including Code of Business Conduct and Ethics)
Excellent organization, time management
Detail-oriented and capable of managing projects with excellent follow through and accuracy
Strong interpersonal and customer service skills
Ability to communicate professionally with associates, club management, and customers
Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements in accordance with local regulations which may include online or in-person training

Club Supervisor Resume Examples & Samples

Ability to work successfully in and premote a team environment
Previous supervisory experience and experience in the food service industry
ServSafe Food Safety (training is provided for candidates that do not yet have this qualification)
ProServe Certification (must be obtained prior to hire)

R Club Supervisor Resume Examples & Samples

One year certificate from college or technical school; or six months related experience and/or training; or equivalent combination of education and experience
Must have the ability to read and comprehend simple instructions, short correspondence, and memos. Must also have the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Must be familiar with Microsoft Office Applications and Opera
Bi-lingual communication a plus
Must be able to work flexible shifts, which includes working weekends and holidays
Paid Holidays

Players Club Supervisor Resume Examples & Samples

Supervises assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives
Assists Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
Explains the loyalty program in detail and redeem guests’ points for express comps
Issues FREEPLAY and explains how to use it
Evaluates members’ status and issues complimentary amenities based upon established Company guidelines
Promptly answers in-bound telephone calls
Keeps up to date on all activities and events at the property
Coordinates with other employees to ensure timely service to guests
Monitors the front-line operations of the Players Club Desk
Conducts daily Team Update briefings
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft
Minimum one (1) year of experience in a face-to–face guest service position
Minimum one (1) year of Supervisory experience
Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver
Team Building: The ability to motivate and guide others to work hard by building a sense of teamwork and commitment. This includes clearly communicating and reinforcing aims and goals of team, unity, cooperation and excellence; and encouraging teamwork by making people aware of the value of each person’s unique background and contribution to the team
Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities
Adaptability/Flexibility: The ability to work in ambiguous situations and change one's style or approach in response to differing circumstances. This includes being open to change and new information; adapting behavior and work methods in response to new information, changing conditions, or unexpected obstacles; and adjusting rapidly to new situations warranting attention and resolution
Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations

Kids Club Supervisor Resume Examples & Samples

Maintain complete knowledge of all recreation offerings and be able to clearly articulate to guests
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Set Up/Close Activities Areas
Work with Guest Services to insure accurate reservations and booking process
Execute group teambuilding and activities events
Execute children’s themed programming
Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate

Club Supervisor Resume Examples & Samples

Monitors and provides feedback to agents regarding performance on all calls as outlined in the quality assurance standards
Researches, resolves and ensures proper support documentation as required on all member contacts and process any necessary follow up to facilitate requests
Provides feedback and coaching to agents regarding overall performance, behavior and attendance
Responsible for ensuring the accuracy of team member time cards
Resolves member and owner questions and/or issues
Maintains open and professional communication with other departments
Conducts follow-up calls to members and owners as requested by team members
Completes administrative tasks daily as requested by management
Responsible for meeting department goals in regards to service levels, quality assurance and other key performance indicators (KPI’s) and contributes to the overall success of the department
Complies with department standards of attendance for the leadership team, remaining available and flexible to cover hours due to business needs
A minimum two (2) years of experience in the customer service and/or call center field required
A minimum two (2) years of supervisory experience in the customer service and/or call center field required
Ability to function under high pressure in a fast paced environment
Ability to facilitate training or coaching sessions with team members
Ability to analyze team members call statistics
Understand how to develop and implement business strategies
Ability to interpret and create spreadsheets

Kids Club Supervisor Resume Examples & Samples

Ensure all kids and teens club equipment are in proper operational condition and are cleaned on a regular basis
Ensure all kids and teens club facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction
Deliver a creative, energized and safe activity program for kids, teens, and families staying at the resort
2 years of related experience

Chambers Club Supervisor Resume Examples & Samples

As a Chambers Club Supervisor at St Pancras you are responsible for assisting the Guest Experience Manager in the effective operation of the exclusive Chambers Club Lounge and private butler services for guests eligible for this luxury facility
The Chambers Club Supervisor will lead the chambers team consisting of guest service associates to delivery unrivalled five star guest experience in this area
The role encompasses the effective working relationships with key members of the hotel management team including Head Housekeeper, Front Office Manager Beverage & Food Manager and Executive Chef to ensure the highest levels of customer service is delivered to Chamber Club guests
Sustained and proven experience in a similar quality, five-star, lifestyle, high volume environment
Demonstrable skills in Leading a team

Raffles Club Supervisor Resume Examples & Samples

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to

Beach Club Supervisor Resume Examples & Samples

Welcome guests to the beach facilities and ensure they have a safe and enjoyable experience
Ensure assignments of duties to the Beach Club team are understood and executed in a timely manner
Oversee the general cleanliness and upkeep of the beach area
Ensure guests are aware of all services and activities available at the beach & Hotel
Lead daily activities as required
Assist with issuing towels, beach set-up, and distributing beach equipment
Ensure all guests have registered into the beach areas
Assist in promoting the facility and organizing special events as required
Follow all safety and sanitation policies
Previous experience in guest relations required
CPR and First Aid certification preferred
Lifeguard Certification preferred

Kids Club Supervisor Resume Examples & Samples

Ensures that a safe, fun and interactive environment is provided to children utilizing the Kid's Club
Ensures that all Kid's Club policies and procedures are followed
Communicate clearly and concisely, both orally and in writing
Effective interpersonal relationships

Kid s Club Supervisor Resume Examples & Samples

Ensures that a safe, fun and interactive environment is provided to children utilizing the Kid’s Club
Ensures that all Kid’s Club policies and procedures are followed
Kid’s Club Management

Kids Club Supervisor Resume Examples & Samples

To fully support the Company’s values and culture to ensure guest satisfaction
To be fully familiar with the Conrad Brand Standards and the Quality Assurance Audit and to follow these standards of service at all times
To keep up-to-date with the SALT results and to seek to positively influence these results by following the Conrad Brand Standards
To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues
To actively promote the services and facilities of the Conrad Maldives Rangali Island and the Conrad Hotels and Resorts to guests and suppliers of the Resort
To maintain a high standard of appearance and personal hygiene at all times by adhering to the Conrad Maldives Rangali Island Grooming Standards
To report to duty punctually and consistently
To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety and take necessary action when required
To provide guests with friendly, efficient, accurate and polite service at all times
To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you
To takes direction from and carry out any requests by management in conjunction with work
Works closely with all departments of the resort to ensure a thoroughly enjoyable experience for the guests and a profitable hotel operation
Offer younger guests a safe and fun environment
Provide guests with information on special events, private dinners, excursions, Boutiques, Internet access etc
Host and guide various excursions following the excursion standards
Assist in setting up and maintaining standards in the Resort’s Youth Centre
Perform administrative duties including, closing daily shifts, printing arrival letters, preparing guests birthdays/anniversary surprises, trace reports in Opera and following up on traces already set, compiling daily revenue
Provide babysitting services upon guest/GM request
Seeks to minimise costs through correct use and handling of hotel property and equipment
To ensure that the team are well communicated to and informed of events and property information to share with Guests
Fully aware of the objectives of the property specifically departmental business objectives and targets
To keep excellent relationships with team, peers, and all other colleagues of the Resort
To report training needs and all relevant matters to supervisor/manager
To attend and actively participate in training sessions and monthly communication meetings
To lead and attend daily operations briefing with direct reports/supervisors
To keep courteous, professional relationships with suppliers, colleagues from competition, and from other CONRAD properties or Hilton Worldwide Properties
Enhance and encourage Team Member motivation leading by example at all times

Coral Casino Club Supervisor Resume Examples & Samples

Previous supervisory experience in a country club or hotel setting (or similar) preferred
Excellent English communication skills; Spanish a plus
Requires knowledge of the ability to operate computer equipment
Open availability required; including nights, weekends and holidays

Players Club Supervisor Resume Examples & Samples

Assist guests with inquires and problems
Evaluate guests play and issue complimentary gifts based on established guidelines
Consistent delivery of guest services with the company‘s core standards and brand attributes
Set the standards of professionalism for the department through the development of procedures and the training of service skills
Develop and implement departmental policies and procedures which ensure prompt efficient service to guests
Create and maintain a work environment which promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction
Ensure departmental practices are compliant with company policies and legal requirements
Effectively develop hourly employees to ensure departmental standards and goals are understood and met
Keep up to date on Slot Marketing activities and events at the property
Oversee the daily operations of the Players Club Desk
Oversee the implementation of Players Club expansion projects, including the Event Center Club Desk. Work with Slot Marketing Team to facilitate all Slot Marketing Events
Provide employees with clear information on promotions and events they are to market
Provide necessary evaluation of department progress including percentage of daily Players Club sign ups
Set up and organize workstation with designated supplies, forms and resource materials; report shortages or lack of support information to supervisor
At least 1 year of experience with marketing and management

Player s Club Supervisor Resume Examples & Samples

Provides appropriate levels of guest service with all guests in an effort to exceed their expectations
Supervise the day to day operations of the Pearl River Rewards Booth and its operations to ensure compliance and adherence to all established Choctaw Gaming Commission regulations, government regulations, Title 31 requirements, Pearl River Internal Audit policies and other tribal, state, federal and gaming regulatory standards, policies and procedures designed to protect the integrity and confidentiality of the Pearl River Resort Rewards Club members information and data. Oversee the data entry functions into the Synkros system and provide training covering the established job responsibilities
Monitor and train the assigned associates in the use of the departmental procedures and ensure proper telephone etiquette, excellent listening and communication skills are provided by the department staff and that the associates are focused on the guests’ satisfaction. Provide feedback to department manager on associate’s performance, be able to assist manager in deciding appropriate training and disciplinary actions for associates within the department
Respond quickly and efficiently to Player’s Club member’s related requests made by both current and prospective members received via the telephone, fax, mail or internet. Ensure that the information provided is accurate and current and within the established guidelines for the members rated level providing such information in a friendly and prompt manner
Provide guest information as to the use and benefits of the Player’s Club cards. Answer questions pertaining to ratings, promotions, complimentary, and special events
Listen to and resolve guest issues or complaints as they arise. Research, investigate and review the findings of the issues involved and follow up with the guests, either by phone or in person, and inform them of the resolution or progress made on the original issue. Communicate effectively with the department leader when resolving guest requests and/or complaints
Assist in greeting and welcoming Guest associated with Motor Coaches and Charters, thank the Guest for their patronage
Investigate script variations and report findings to Player’s Club Manager
Distribute bus packages to qualified patrons arriving via buses. Verify all insurance policies with their respective bus company
Ensure manifests, rooms, and changes are implemented working with the Hotel department on the day of arrival. Ensure the groups are enrolled and all Guest data is entered into the database correctly
Issue redemption’s/script on players’ gaming activity, as per established point/comp structure. Assist Player’s Club Representatives in the completion of their duties and responsibilities
Provide assistance to the Player’s Club Manager and other departmental personnel in the day-to-day operations of the department
Utilize the supervisor’s log book on a daily basis to keep the staff current on changes to the department, promotions and offerings. Complete shift work involving merges, adjustments and voids
Assist the Player’s Club Manager in the set up, generation and execution of promotions, and events
Assist the Player’s Club Manager in establishing and supervising the quantitative and qualitative standards
Complete logs and produce reports detailing the aspects of Player’s Club enrollment, usage, and plan participation, as required. Prepare other reports and correspondence as requested
Assist in completing, routing and receiving Rewards Club inventory orders
Work closely with and communicate as necessary with all departments to assure flow of accurate information
Handle sensitive and/or stressful situations or information with tact, discretion and a pleasant demeanor
Ensure that established security measures aimed at preventing cheating, theft and embezzlement are in place and their effectiveness are monitored and evaluated regularly
Maintains a working knowledge of facilities, as well as special events on property, in order to advise customers of same, whenever possible
Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records and reports
Maintain a high degree of confidentiality in performing all aspects of their assigned responsibilities. Ensure that the assigned associates also maintain confidentiality
Leads by setting a positive example to all Associates
Responsible for maintaining a consistent, regular attendance record

Kdis Club Supervisor Resume Examples & Samples

One year of child care experience is desirable
Company policies and procedures pertaining to position
Cardiopulmonary resuscitation for children and infants
Provide a sincere and loving attitude toward children showing patience and concern for their well-being

Fairmont Presidents Club Supervisor Resume Examples & Samples

Ensure all FPC members receive the highest attention prior, during and after their stays at the hotel
Assist in leading the FPC committee and ensuring all member profiles are current and accurate using the applicable computer applications
Liaise with all key departments, gather correct informationpreferences and ensure data is updated

Club Supervisor Resume Examples & Samples

Oversee the functions of multiple bar and food service locations
Perform opening and closing counts on all items in the location
Ensure that daily location inventory sheets are complete and accurate
Ensure that all product is accompanied by proper documentation when leaving or entering location
Ensure that bar and food locations are in accordance with all guidelines and regulations
Completion of opening and closing duties paperwork (ex. cleaning checklist and opening/closing checklist)
Exhibit and practice the highest level of guest satisfaction skills
Basic accounting knowledge and experience managing inventory required
Previous supervisory experience required, preferably in a similar premium or catering environment