Customer Logistics Resume Samples

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T Goodwin

Tod

Goodwin

79503 Veum Burg

Dallas

+1 (555) 268 2088

79503 Veum Burg

Dallas

Phone

p +1 (555) 268 2088

Experience Experience

Los Angeles, CA

Customer Logistics Coordinator

Los Angeles, CA

Beatty-Waters

Los Angeles, CA

Customer Logistics Coordinator

Perform other related duties as assigned by Management
Provide assistance to new hires in training and on-going operational activities
Act as a liaison between hourly workers and management
Key Performance Indicators (KPI) reporting to manager prior to distribution
Provide feedback and recommendations to drive continuous improvement at account and operational level
Working knowelage of Microsoft Office Applications (Excel, Word, PowerPoint)
Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Customers Service, and Carriers

Houston, TX

Customer Logistics Manager

Houston, TX

West and Sons

Houston, TX

Customer Logistics Manager

Apply your functional knowledge and big picture thinking to stabilize and improve performance
OB loads… working with carriers to make sure all are loading and unloading as scheduled
Support newly-established Market Group in China through effective project management and driving change
Quality Assurance Safety Management and reporting New Employee training
Responsible for achieving business results for several key performance indicators (eg: Order Accuracy, Order Cycle Time)
Direct management responsibililty for a team of 5+ individual contributors
Ensure the good performance of J&J operations

present

Philadelphia, PA

Customer Logistics Specialist

Philadelphia, PA

Mayer-Reynolds

present

Philadelphia, PA

Customer Logistics Specialist

present

Work with the Supply Chain Planning, Transportation, and Warehousing to refine processes impacting all customer accounts
Monitors service performance and drives service improvement by analyzing root cause, recommending and implementing improvements to advance service performance
Consistently exhibit the aptitude to maintain focus while managing personal workload efficiently and effectively in an ever-changing environment
As part of the team, process all rejections coming in for your customer base, following the designated procedure
Self-Improving allowing for solid team development
Customers Supports K date performance through tracking and expediting material within the operations supply chain
Tracks RMA through POD to receiving point Checks all open and pending queries daily and coordinates hand-offs between shifts

Education Education

Bachelor’s Degree in Logistics

Cornell University

Bachelor’s Degree in Logistics

Skills Skills

Strong communication skills – written and verbal
Demonstrate leadership capability to drive collaboration & business results
Ability to work across multiple cross-functional teams
Proficient with Microsoft Office. MS Access skills desired
High decision quality in a fast-paced environment
Skilled at process and project management
Effective negotiation skills
Analyze and Improve Performance – Can effectively draw insights from data and develop collaborative solutions for supply chain challenges
Managerial presence, interpersonal and leadership skills
Advanced Level Skills in MS Excel such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text

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15 Customer Logistics resume templates

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Customer Logistics Manager Resume Examples & Samples

Ensure the necessary leadership, processes and tools are in place across the Canadian markets to deliver a better and more efficient customer experience
Enable growth by simplifying, standardizing and automating work in the markets, across operating hubs and with our 3rd party service providers/suppliers
Responsible for key strategic customer/channel collaboration programs delivering accelerated growth rates, lower cost and minimized E2E inventory
Lead the introduction of an “On Shelf Availability Team to support financial commitments and shareholder value
Drive the establishment and integration of Cost to Serve programs in all key business units with the lens of educating partners and influencing decision-making
Lead integration and ongoing reviews with Store Development teams to ensure future growth models and cost structures are supported with appropriate supply chain capabilities
Act as the “voice of Canada” in the transformation of the enterprise-wide Order to Cash process and system integration to support end-to-end order management activities
Focus on the customer experience and “make it easy to do business with Starbucks”
Establish goals and priorities for team in line with service level agreements and organizational strategy
Develop resourcing strategy to support base business and Next Generation Supply Chain resource requirements
Responsible for achieving business results for several key performance indicators (eg: Order Accuracy, Order Cycle Time)
Drive programmatic issue resolution through tracking/trending customer relationship management data and partnering with relevant stakeholders to deliver unreasonably passionate and exceptional customer service
Accountable for the management of timely customer communications in compliance with business procedures, SOPs, and SOX regulations
Accountable for overall order management including high touch situations such as inclement weather and emergency orders
Design and continuously evolve the Customer Service Representative/Logistics Services Representative training curriculum to address opportunities for advancement of competencies and skill
Act as the Canada Customer Logistics SOX compliance office
Direct management responsibililty for a team of 5+ individual contributors
Performance management experience driving process improvements using leading and lagging indicators
Operator or Retail Supply Chain Channel management with Inventory management experience or equivalent
Supply chain experience, preferably in channel management, planning (demand/supply) or in an inventory management role
A proven track record for improving productivity and revenue opportunities across all stages of the product lifecycle
Strong understanding of an end to end Supply Chain and the value / cost drivers that Supply Chain can drive
From manufacturing through logistics/transportation to the customer delivery execution
Strong communication skills, both written and verbal - Effective cross-functional collaboration and ability to effectively lead a large team through a complex business issue

Customer Logistics Manager Resume Examples & Samples

Optimize distributional setups from order management to store shelves, while maintaining a balance between cost, service, quality and innovation
Apply your functional knowledge and big picture thinking to stabilize and improve performance
Collaborate with colleagues across business, from supporting contract negotiations to educating stakeholders on logistics processes
Support newly-established Market Group in China through effective project management and driving change
Constantly challenge the status quo by identifying opportunities that will differentiate service

Customer Logistics Management Rep Resume Examples & Samples

This is an excellent opportunity for you to join a leading provider of infrastructure software and to develop your skills
This is a permanent role with a very attractive salary
Quick interview process, with ASAP start date
You will Data Management and Administration
Located in Dublin South
Build and maintain relationships between the Software Company and its channel partners and partner led accounts
Order processing, data entry, query resolution and support for the Order and License Management team
Assist clients with enquiries related to order status, product availability, pricing and programs, operating within policies and procedures
Train partners on new procedures/systems
Provide an excellent level of customer service
Review order status on a daily basis
Manage Return Material Authorisation data entry process and assist with processing RMA returns
Work closely with manufacturing department to resolve issues with client orders
Actively participate in the ISO9000 and the company's continuous improvement process

Customer Logistics Coordinator Resume Examples & Samples

Previous demonstrated experience in a customer service role responding to and processing high volumes of complex orders within a supply chain, logistics or warehousing environment
Intermediate skills in MS Office and a working knowledge of SAP Order processing is required
Thrive on working in a fast-paced and changing environment
A high level of attention to detail
Strong team collaboration skills
A strong customer service ethic coupled with superior communication skills
Ability to commence work between 7-8 am Monday to Friday

Customer Logistics Manager Resume Examples & Samples

Ensure the good performance of J&J operations
Define local strategies
Lead or champion process improvement project
Lead business plan and budget administration
Must have connect and influence of any J&J requirement with 4PLs, Brokers in order to ensure all global requirement is aligned and compliance with JJ policies
Must have good skills negotiate with J&J suppliers (service level, fees, others) and also very good connection with key stakeholders
Lead CLS J&J Local audits
Ensure the good performance of 4PL´s under J&J guidelines
Ensure the availability of J&J products, implement solid process of data information for customers related to Order Status, BO status, and information required by customers
Responsible for Analysis of Credit Notes and control to optimize reductions and efficiency in the process
1) Education level required:Business Administration, Engineering or related International Trade. Desirable Master in Logistic. Desirable Green Belt in Six Sigma or Lean Thinking. MBA Desirable but Not Required
2) Years of Experience: At least 5 year in Managers position. At least 5 years managing people in health care industry or pharmaceutical sector
3) Required knowledge:Good Financial and Project Management capabilities
4) Language: Fluent in English
7) Location of the role: Buenos AiresCustomer Service

Customer Logistics Resume Examples & Samples

Analytical skills, ability to work with complex data and drive conclusions
Very good level of Communication Skills, successful in Influencing Others
Results oriented and Success driven
Disciplined, incl. keeping the deadlines
Hungarian and English

Senior Manager, Customer Logistics Resume Examples & Samples

Partner with the J&J Sales team to improve the Business Planning Cycle and support growth of top line sales through the implementation of supply chain strategies, projects and initiatives
The Senior Manager will have end-to-end accountability through either direct or indirect ownership across multiple GBU franchises and sectors
Achieve extensive customer penetration and relationship building across various levels of management and in the functional areas of replenishment, merchandising, logistics, accounts payable, EDI, and sales to develop customer specific improvement strategies and tactics
Key Performance Indicators for this role include improved forecast accuracy (MAPE), improved service (Retail In Stocks & DCFR), improved on time delivery (OTD), efficient ordering (Order Blocks/Touches), inventory optimization (DOS), and improved logistics efficiencies (Average FT Weight/Cube, Annual CIP Achievement). Secondary indicators will be sales forecast attainment and overall customer P&L influence
Minimum of 5 years of management or direct report experience is preferred
Should be a driven leader with excellent communication skills, organizational skills and possess the ability to influence and constructively challenge cross-functional project teams and business partners to achieve project goals
Strong collaboration/relationship management skills and must be able to work effectively in a highly cross-functional organization, as well as work independently with little direct supervision
Prior customer-facing experience in a logistics or sales role is required
This position is located in Minneapolis and requires 15% domestic travelCustomer Service

Senior Manager Customer Logistics Resume Examples & Samples

Responsible for direct supervision and leadership for a diverse team of Senior Analysts and Analysts located in both the field CFT office with responsibility for Order Management, Collaborative Forecasting Planning and Replenishment (CPFR), and Logistic Efficiency Improvement activities
Collaborate with internal SLC operations partners to improve logistics and ordering efficiencies and drive on time delivery and DCFR/RIS improvements
This individual will support all sales efforts to drive collaborative topline and forecast attainment in excess of $300MM per year
Responsible for the development of account specific strategic plans using knowledge of key stakeholders and customer strategy to drive ongoing improvements in service, supply, delivery, and efficiency, as well as innovative uses of process and technology
A Bachelor's Degree is required (preferably in a focused degree in Supply Chain Management, Business or related field)
MBA or other advanced degree is preferred
Minimum of 8 years of experience in customer service, forecasting, inventory management, supply chain management, logistics or materials management is required
Strong analytical skills with the ability to breakdown data for delivery to various audiences, including Senior Management
The candidate will have a proven success in developing, implementing and managing internal and external partnerships
Advanced knowledge with MS Office Suite, specifically with MS Excel and MS PowerPoint required
This position is located in Minneapolis and requires 15% domestic travelStrategic Sourcing/Logistics

Manager, Customer Logistics Resume Examples & Samples

A minimum of a Bachelor Degree is required; focused degree in a Supply Chain, Engineering or Business curriculum is preferred
A minimum 8 years of Supply Chain, Operations, Sales and/or related experience is required
Prior people management and development experience is required
Microsoft Office proficiency, specifically with Excel is required
The ability to be a driven leader with excellent communication skills, organizational skills and possess the ability to influence and constructively challenge cross-functional project teams and business partners to achieve project goals is required
Proven success in developing, implementing and managing internal and external partnerships is required
Strong collaboration/relationship management skills and the ability to work effectively in a highly cross-functional organization, as well as work independently with little direct supervision are required
Ability to manage multiple projects and priorities effectively is required
Strong analytical skills required with the ability to breakdown data for delivery to various audiences, including Senior Management
This position may require 10% travel domestically
Consumer Package Goods industry experience and direct trade account experience is preferred
Experience managing virtual teams is preferred
Prior customer-facing experience in a logistics or sales role is highly preferredStrategic Sourcing/Logistics

VP Customer Logistics Resume Examples & Samples

Lead overall implementation of supply chain best practices that deliver improved service, reduced distribution costs & complexity, and enable inventory reductions at K-C and the customer
Facilitate Supply Chain Strategies with leadership at the customer and internal teams
Manage relationships and performance of Supply Chain teams, and assess potential improvement areas
Oversee and continually improve customer supply chain efficiency
Oversee development of systems and processes to continually improve overall Customer Supply Chain performance
Collaborate with management teams to ensure all aspects of customer supply chain are well developed and maintained throughout product lifecycle to ensure superior customer experience at a high level of efficiency
Advise expertise in finance and marketing of variances between existing forecasts, plans and actuals
Assess feasibility of logistics and fulfillment capabilities; lead development of initiatives as selected
Organize and develop quarterly and annual plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations
Create respectful environment among team members, and motivate improvement of individuals and team performances to achieve desired business results
Maintain effectiveness of varying environments with different tasks, responsibilities and people. Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action
Render judgments and make timely decisions in alignment with business objectives, strategies and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations
Proficient in data access tools and PC based applications (Windows, Word, Excel and PowerPoint)
Results, strategy and vision oriented, strong leadership, oral and written communication, analytical, problem solving, planning, change management, project management and risk management
Prioritization and time management, resources management, adaptability and interpersonal

Customer Logistics Manager Resume Examples & Samples

Embraces and live the Mars culture by leading with The Five Principles
Manage a team of 8 associates; 7 California based-Customer Service Representatives (CSRs) , and one Walmart Customer Supply Chain Analyst based in Bentonville, AR
Leads End-to-End Customer Collaboration process with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions
Develops strong relationships at all levels of the customer’s supply chain
Utilize insights from Advantage Survey to drive Customer Engagement improvements
Be viewed as the supply chain expert for Mars Food
Owns and manages customer specific service metrics (SAMBC) and provides proactive communication and action plans to mitigate service risk
Develops analysis and scorecards for communication to the customer and key cross-functional teams to improve overall supply chain compliance and effectiveness
Has responsibility for the accuracy of the customer system forecasts and their inputs into the Demand Planning process
Develop and implement on-going improvements for collaborative planning, forecast and replenishment processes
Engages Associates
Analyze & Improve Performance
Optimize the Supply Chain
Negotiation & Influencing
Financial Essentials
Managerial presence, interpersonal and leadership skills
Ability to work across multiple cross-functional teams
Analyze and Improve Performance – Can effectively draw insights from data and develop collaborative solutions for supply chain challenges
Skilled at process and project management
High decision quality in a fast-paced environment
Proficient with Microsoft Office. MS Access skills desired
Demonstrate leadership capability to drive collaboration & business results
Demonstrate the ability to define and deliver on customer needs and expectations

Customer Logistics Service Center Intern Resume Examples & Samples

Participate in core departmental work on multiple teams
Present his or her ideas and recommendations to Senior Management
Evaluating various distribution, transportation, supply chain,
Customer service, finance and operations strategies and tactics
Work alongside seasoned Logistics professionals and assisting them in their daily operations
Collaborating cross-functionally to recommend process improvements
Providing business analysis to senior-level management based on experience gained through day-to-day transactional operations
Recommending options to compete more effectively based on assessments of internal, industry, and competitor strengths, weaknesses, and plans

Global Customer Logistics Development Manager Resume Examples & Samples

Work with the CBDT, CoP and CoE to develop the Walmart-specific global supply chain strategy
Lead quarterly CoP call, gathering input materials that include relevant supply chain strategy, project and KPI updates and best practice sharing
Develop the capability to gather Customer view of service, inventory and on-shelf availability (OSA) reporting; ensure that insights and reports are published quarterly
Collaborate with markets on Joint Business Planning (JBP) sessions, to ensure consistent approach and leverage insights from other sessions. If relevant (due to scale and importance), he/she may attend the sessions
Collaborate with the Global Customer Logistic Development (within global CS&L COE) to develop & deploy global best practices
Monthly KPI reporting in consistent format for relevant markets (OSA, Inventory and Case Fill rate)
Ad-hoc reporting requests
Material creation for JBP and status reporting
Participation on the Walmart International Supplier Collaboration Board
KPI improvements – OSA, inventory, DSO, forecast accuracy and CFR
Joint value tracking for WM across all regions, via CoP
Demonstrate the value delivered via the supply chain
Improved customer perception (via Advantage or other survey)
Customer supply chain leadership experience and demonstrated ability to lead and motivate
Prior management experience in global customer Supply Chain
Proven ability to lead cross-functional, cross-regional work teams
Excellent written, verbal communication and superior presentation skills
25-40% travel is required
Supply chain/logistics functional expertise in multiple routes to market
Expertise with WM systems, processes, and tools (i.e., GRS, Retail Link)

Customer Logistics Manager Resume Examples & Samples

Attainment of productivity goals resolving customer issues
Quality Assurance Safety Management and reporting New Employee training
Employee relations solutions Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer

Coordinator, Customer Logistics Resume Examples & Samples

Update/Maintain STAR
Conduct safety meetings in conjunction with other management
Handle front line customer requests; identify and elevate any customer issues, if needed
Elevate any employee relations issues, as appropriate
Maintain location A/P log
Supply/uniform ordering
Maintain all attendance / vacation records for hourly employees
Key Performance Indicators (KPI) reporting to manager prior to distribution

Customer Logistics Manager Resume Examples & Samples

You will have experience leading a team in a high volume warehouse environment
You will have experience with various warehouse tools (forklifts, clamp, cherry pickers, pallet riders)
3PL experience a plus

Supervisor, Customer Logistics Resume Examples & Samples

Interpret day-to-day business objectives and preparation/execution of operational practices/work programs
Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs
Assist Payroll and Billing Manager to create annual team objectives
Manage effective client service relationship as the main point of contact for senior client representatives
Approve and release manual off-cycle check payments
Train team members on new or enhanced operationn procedures and policies
Participate in the interview process for new hires into Payroll and Billing roles
Escalate potential service issues to Payroll and Billing Manager
Facilitate weekly team meetings as required

Customer Logistics Rep Resume Examples & Samples

Process customer orders, including the effective resolution of pricing and the prevention of pricing issues, product availability and other potential problems. Operate in conjunction with Sales & Marketing representatives, customers and internal departments such as contract management, systems administration, distribution, transportation and product supply. This applies to multiple functions served by the CLSC (Customer Logistics Service Center); Pharmaceuticals and Medical Care (Diabetes Care and Radiology)
Be proficient in all applicable systems currently utilized by the Divisions and versions of SAP. Knowledge of the following systems is required: - SAP and any associated upgrades with Divisions - Business Warehouse, Oracle Business Intelligence Reporting and Data Analysis, Vistex Contracting System, EDI (Electronic Data Interchange) transaction sets (customer versus Bayer capabilities) and phone systems. Will be able to understand different business nomenclature used by Pharmacies, Hemophilia Treatment Centers, Direct Retail, Drug Wholesaler, Physicians & Hospitals, Scientific Supply Distributors as well as other customer categories including but not limited to Managed Care, Federal Government, Buying Groups, GPO’s, etc
Resolve all customer deductions related to orders/order errors in a timely manner. Follow-up as appropriate with sales representatives, customers, and internal personnel to correct root causes and prevent reoccurrence along with all subsequent collections activities
Manage customer and sales organization relationships for assigned accounts or business. This includes responsibilities for facilitating effective resolution of customer issues, professionally handling various types of customer orders and requests, listening for and capturing customer feedback to utilize for improvement opportunities, utilizing systems to accurately track equipment records, and supporting all internal and external customer requests. Must have a complete understanding of customer requirements, proactive communication, resolution of issues, problem prevention, and goal alignment with the sales organization towards achieving customer focused goals
Provide account management in conjunction with Sales including all supply chain related activities; for example, generation of sales activities. This will require periodic travel with business representatives for face-to-face meetings with accounts and participation on business teams. Includes providing Contract Reviews, Generate quotes, pricing reports, contract information, etc. Update SAP equipment records with appropriate warranty, extended warranty, customer and corporate information as required
Have thorough understanding of Transportation and Distribution related concepts in carrier assignment and distribution or product supply chains and customer pipelines. Have a complete understanding of policies and procedures and have the ability to recognize and optimize distribution channels that support KPI’s (Key Performance Indicators) and financial expenses. Candidate will be well versed in the Credit field of disciplines recognizing cost of terms, DSO (Days Sales Outstanding), and dispute resolution impact
Be responsible for answering and responding to customer inquiries, processing orders and addressing issues for various inbound toll-free 800# including Pharma, Kogenate, Medical Care and all associated Literature and programs supporting all Divisions
BS/BA in Business Administration or current internal CLSC (Customer Logistics Service Center) employee with relevant experience
2+ years of experience or work in several relevant Internship programs if current college student
Highly developed analytical skills and demonstrated application of supporting software – Office/Access/SAP
Individual must be highly skilled and experienced in dealing with multiple levels of Internal and External personnel for Bayer Healthcare, external Customers and Third Party entities. Interfacing with Customer personnel in negotiating, developing joint business plans, sales plans and the settlement of disputes with Buyers, ReBuyers, Accounts Payable Managers, and Senior Management involved in Purchasing, Retail Store Operations, Contracting, Warehousing, Distribution and Transportation
Post graduate work towards an advanced degree or certification

Customer Logistics Manager Resume Examples & Samples

Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
Hire, train and supervise Leads, Customer Logistics Supervisors (CLS), and/or hourly employees in the assigned work group(s)
Assign employees to individual tasks and ensure required tools are available

Customer Logistics Specialist Resume Examples & Samples

Process purchase orders in accordance with Customer and Church & Dwight performance targets (e.g., case fill, order fill, on time delivery, least cost sourcing, full pallet compliance, group sourcing, and weight compliance)
Analyze data, draws conclusions and recommends actions
Work with the Supply Chain Planning, Transportation, and Warehousing to refine processes impacting all customer accounts
Communicate effectively with all internal and external resources including, Customer, Broker, Carriers, and Church & Dwight Sales Team
Maintenance of all SAP data for customer accounts
Process Return Authorizations in a timely manner
BS/BA or equivalent experience required
Prefer at least 1-2 years of Customer Logistics or equivalent experience
Strong analytical and MS Office skills are essential
Excellent interpersonal skills, both verbal and written, are a must
Customer logistics experience and working knowledge of SAP is preferable
Knowledge of Sterling or other transportation tracking systems preferred

Regional Customer & Logistics Analyst Resume Examples & Samples

Presents monthly CLS financial reports and related analyses
Ownership of the CLS financial planning process and CLS metrics
Creates, reviews, and improves CLS financial models and CLS processes. Responsible for tracking and reporting department expenses, capital budgeting and metrics, as well as related month-end, quarter-end, and year-end duties
Performs & presents insightful ad hoc analyses for management or business partner decision making and action
Bachelor’s Degree, Finance/Accounting, or Project Management or equivalent related experience
Basic understanding of accounting principles and practices
Strong analytical and PC skills. Advanced Excel sills
1-3 years financial and/or project management experiencePlanning & Analysis

Customer Logistics Specialist Resume Examples & Samples

Above 3 year experience in planner
Good linguistic proficiency of English
ERP knowledge, SAP is preferred
Sales or customer service background is preferred

Global Customer Logistics Manager Resume Examples & Samples

Be responsible for order and forecast entry into SAP
Initiate shipments
Handle special issues at shipment process e.g. emergency shipments
Be responsible for order- and forecast confirmation / -processing; order tracking and early warnings
Proactive improvement of orders not confirmed according to request date, together with SCP and other CLM representatives
Answer logistics related customer inquiries, this includes lead time communication towards the customers
Build internal & external relationships
Manage buffer-based supply chain concepts. This includes buffer replenishment, management of inventory reach ensurance of consistent data between customer and Infineon. In case of deviations, analysis and resolution together with customer and internal interfaces
Prepare and participate in logistics-related customer meetings together with customer and Sales Planner

Assistant Customer Logistics Management Representative With German Resume Examples & Samples

Support the CLM Team with order management tasks, which involves order creation for a variety of order types, rescheduling orders in line with the customer’s request, reviewing and maintaining data from customer web portals and running reports to improve order confirmations towards our customers
Resolve issues and manage workflows concerning electronic messages from customers
Create and manage dispatch note creation
Highlight any issues in order confirmations to the responsible CLM in order to ensure customer satisfaction
Organize and record hard copy purchase orders, including organizing data warehousing where necessary
Support the team in achievement of our corporate KPI’s
Keep up to date with process and systems changes via our online learning management system, in-class training and external courses
Support the team where necessary with absence cover being the direct counterpart for the customer

Customer Logistics Specialist Resume Examples & Samples

Provides 5X24 coverage with emergency pager coverage on weekend and holidays
Acts as account prime for installation, OM, MPM, CM and Nortel
Customers Supports K date performance through tracking and expediting material within the operations supply chain
Communicates shortages and promise dates to installation team
Applies documented procedures and work instruction in day-to-day operations
Receives calls and collects all required information associated to IR or Service requests Validates and analyzes IR request Documents all requests into IQ and provides caller with IR number and other pertinent information Loads RMA's using appropriate BaaN Company Provides initial caller with RMA number, ship to address and schedules pick up
Tracks RMA through POD to receiving point Checks all open and pending queries daily and coordinates hand-offs between shifts

Customer Logistics Internship Resume Examples & Samples

Ensure that orders are processed & managed through on to the SAP system
Assist with customer queries
Manage internal & external sample requests
Maintain sales status codes
Assist in coordinating New Product launch shipments
To support the Customer Logistics team with stock allocation
Report & investigate any stock shortage claims from customers
Assist the Customer Logistics team to ensure testers are available to process orders
Assist with the preparation and delivery of training materials
Assist with the creation of SAP codes
Assist with POD management
Participate in ad hoc projects as required
Logistics or business degree
Understands the principals of Logistics / Supply Chain
Intermediate MS Office skills – in particular Excel
Understanding of Outlook & managing emails
Hands on practical approach
The ability to multitask
Able to meet deadlines

Customer Logistics Specialist Resume Examples & Samples

At least 3 years in the field of Supply Chain Customer Service, Logistics or Transportation
Microsoft Office experience (Word, PowerPoint, Excel and Outlook)
Willing and able to travel out of state for approximately an initial 4-8 weeks and occasional travel afterwards
At least 3 years in the field of Supply Chain Customer Service, Logistics or Transportation in the Chemical sector
Knowledge of an Enterprise Resource Planning (ERP) System such as Infor, SAP, Micros-ES or similar system
Carrier experience
Experience with an electronic on board recorder system such as Xata, Qualcomm or Peoplenet

Internship for Customer Logistics Management Resume Examples & Samples

Support operational manual task
Support on report creation
Support internal project

Senior Customer Logistics Service Analyst Resume Examples & Samples

· Committed to caring
· Responsible to our communities
· Ready to apply our knowledge and know-how
· Unique in our background and experiences
· The drivers of our own success
· Passionate about doing what’s right

Manager, Customer Logistics Resume Examples & Samples

Develops and enables a multi-matrix collaborative relationship with: Customer's Supply Chain, J&J Supply Chain & Operations, Customer & Logistics Services, Sales & Marketing, Finance, Quality Management, Regulatory Affairs and Medical Information
Manages all of the standard operating procedures and processes around the customer response centre, order fulfillment, maintenance of master data (including pricing and customer), credit management, accounts receivable/collections, and business systems
Protect Pharm/JJDS from financial and quality compliance risk by executing all controls per the SOX and Quality Compliance procedures
Establish and maintain internal control compliance as required under the Sarbanes-Oxley Act
Represents J&J Customer Logistics as the key contact in all supply chain issues within the Pharmaceutical and Diabetes Solutions business
Experienced people manger with track record for developing talent in the organization

Customer Logistics Specialist Resume Examples & Samples

SAP OTC and Lean Logistics experience preferred
Bachelor’s Degree required (1-3 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
Customer Service, Logistics or Supply Chain experience required
Demonstrated experience in Order Fulfillment & Management, Transportation, Pricing Structure and the Credit and Returns process required
Ability to apply a logical, creative and comprehensive approach to problem solving
Judgment to resolve issues with the appropriate sense of urgency including after standard business hours support
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content
Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, align stakeholders to implement the change and communicate the outcome
Intermediate level Microsoft Office skills required

Customer Logistics Coordinator Resume Examples & Samples

Logistics/Supply Chain experience preferred
Proficiency with MS Excel & MS Outlook
Entry-Level
Heavy customer/carrier interaction and communication daily via phone and/or email
Provide carrier compliance, root cause analysis, and EDI problem resolution
Provide decision support for exception management during after hours via page as needed Facilitate non-typical or specialized customer requests
Route and tender shipments using enabling technologies and business processes to insure maximum value to customers and Ryder, as required
Provide assistance to new hires in training and on-going operational activities
Utilize methods and procedures to achieve process compliance and organization goals
Support and maintain standard customer and operational reporting
Provide feedback and recommendations to drive continuous improvement at account and operational level
Maintain high level of customer service to both internal and external customers
Provide data interpretation and cleansing as required
Provide support for customer Track & Trace/POD inquiries
Resolve and track customer complaints and issues
Enter shipment/load information from customers into SMS operating systems as needed
Perform other related duties as assigned by Management
Monitor loads for exception and manage exceptions to closure
Work cross-functionally between departments (customer service, planning and execution) Training of carriers/customers on use of Ryder web tools

Customer Logistics Resume Examples & Samples

Be an specialist in the departmental processes
Assist the team in the departmental Q12 action plan and help drive engagement
Build and maintain relationships with other departments and communicate effectivelyto build rapport within the organisation

Senior Customer Logistics Specialist Resume Examples & Samples

Bachelor’s Degree required (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
At least 3 years of progressive Customer Service, Logistics or Supply Chain experience required
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours, and team task assignments
Demonstrated experience or relevant knowledge in the following areas: SAP, MEI, BW, Forecasting, Planning, Inventory Management preferred
Capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment

Customer Logistics Manager Resume Examples & Samples

Identify projects to drive deflation, decrease cycle and/or improve productivity
Identify and establish domestic and international savings programs
Drive improvements to freight entry processes
Help to set up new suppliers, fix invoices/BOLs, cancel incorrect loads
Work with safety group on driver/carrier issues
Track/trace HOT shipments that are required for Production
Available for Out of Hours issues
Direct interface between Hanover Park personnel and Ryder personnel
Participate in operational meetings relating to transportation logistics
Outbound international and domestic support
Manage Routing Matrix and existing ELK origin/destination transportation
OB loads… working with carriers to make sure all are loading and unloading as scheduled
Manage dock appointments for all inbound and outbound freight

Customer Logistics Development Manager Resume Examples & Samples

Delivery of the Area CS&L Strategic Plan, aligned with both MEU CS&L and Business goals
Implementation of CS&L projects and programs across the CS&L towers in collaboration with all relevant Area stakeholders
Close collaboration with Area and Central Process tower leads, ensuring alignment of strategies across the Area
Champion the MEU approach across the Area, and in MEU – supporting initiatives in other Areas as required
Promotion of Mondelēz International’s reputation as an industry leading partner to the trade
Work with key stakeholders in the upstream supply chain to develop a customer driven supply chain
Develop and coach the CLD team to ensure excellence in delivery and personal development
Know the ethical and legal compliance responsibilities of the position; lead ethically and model compliant behaviour; maintain an environment where employees can speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program
CResponsible for delivery of the prioritized Area CS+L project programme agreed as part of AC process
Manage a strong Area governance process to monitor and deliver the area programme
MS Office (Word, Excel, Power Point, Outlook)
Specialist in at least 1 of the following disciplines and general business knowledge of all
Lean6 Sigma ,W&D, Data Analysis, Project Management, Customer Logistics
10 yrs Integrated SC experience in an FMCG environment
APICS qualification desired (plus all the standard references to Leadership competencies required)

Customer Logistics Goods Resume Examples & Samples

Working knowledge of Microsoft packages especially Outlook, Word & Excel
Ability to work as part of a team as well as alone when needed
Able to work under pressure and to deadlines
Able to ebrace change with a positive approach
Customer Service at end user level or as a supporting department

Mgr Customer Logistics Resume Examples & Samples

Receive and process customer orders
Effectively interfaces with Corporate Sales, Shipping, Accounting, Production and plant management
Monitor freezers and coolers for over-run and product dates
Work with shipping verifying efficient shipping of all orders
Ensure awareness of production team regarding new and changed orders
Function as the customer’s advocate ensuring excellent customer care
Direct supervision of 2 – 6 employees
This is a Leader of People position with required competencies: Delegation, Conflict Management, Planning, Sizing Up People and Customer Focus
1+ years customer service experience
Demonstrated strong customer focus
Ability to maintain professionalism in stressful situations
Ability to interact with all levels of the organization
Ability to transition quickly between existing and new responsibilities with minimal direction
Demonstrated effective time management skills
Excellent organization, follow-up and communication (written and verbal) skills
Practical computer skills with solid knowledge of MS Office programs
Advanced interpersonal communication skills
Ability to speak, read, write, and comprehend English fluently
Demonstrated sound work ethic, honesty and moral character
Ability to maintain confidential and sensitive information
Demonstrated ability to lead, develop and motivate people
Understand and interpret data while drawing logical conclusions based on available inputs
Critical thinking skills in standardized situations as well as non-routine problems
Basic reasoning skills and carries out instructions furnished in written, oral and diagram form

Customer Logistics & Development Lead Resume Examples & Samples

Customer Engagement / Trade Service Level
Leads business planning or tactical calls with customers for total Region/Customer group that are focused on
Perform external benchmarking to determine "Best in Class" Operations practices; identify and custom-fit programs to suit KFP and its customers business needs
Support wastes reduction via efficient CMI replenishment process (TT), minimizing RUD, alignment to de-complexity programs (SKU slide-in/slide out) and execution of near-expiry inventory flush-out initiatives
Identify opportunities to leverage technology in OTC process efficiency (EDI, PO Automation, customer interface development)
Ensure that the team acts with the highest degree of integrity and that all channel orders processes complies with corporate policies
At least a graduate with Bachelor's Degree in business related course or Supply Chain Management
Minimum 5 years' experience in Order-to-Cash cycle, operating system (SAP, JDE, AS400 query), and Inventory Movements
Minimum 2 years' experience in Customer Service & Logistic planning
Good business acumen in relationship management and process management

Senior Customer Logistics Analyst Resume Examples & Samples

Develop, create and manage ad-hoc Customer Logistics special projects
Design, Collaborate and Optimize the Dynamic Sourcing process
Design, Create and Track metrics to allow Customer Logistics to assess carrier performance and operational efficiency
Collaborate with Procurement on all Transportation Bids and support ad-hoc bids as needed
Collaborate with Planning on the Tactical and Strategic forecasts
Establish, Manage and Track KPI’s for Customer Logistics Teams
Meet with key business stakeholders to understand business needs, gather information and analyze requirements
Assessing the efficiency and effectiveness of existing business operations to establish a base for developing improved structures, processes and systems
Knowledge of and experience with Microsoft Office Suite
Jr. Analyst (Future)

Mgr Customer Logistics CLM DM Resume Examples & Samples

Good knowledge of LTL, TL, and MR
Intermediate skills in both Excel and Access
Attention to detail and ability to communicate to multiple customers is imperative

Regional Director of Customer Logistics Resume Examples & Samples

Source, onboard, and develop direct reports and branch teams in multiple settings (classroom, OJT, Work-with, etc..) across entire operation (delivery, cross-dock, dry warehouse). Coach direct reports in order to create and execute development plans and support individual career goals
Partner with upstream area resources (Sr. Fulfillment Manager, Sr. Manager of Product Supply, Biscuit Regional Demand Planner, Biscuit Inventory Planner). Manage resources to provide admin and analytical support for necessary logistical functions (i.e. Order Management, Inventory Management, Fleet/Branch Optimization, etc...)
Identify supply chain opportunities and ensure issues are addressed in strategic and tactical plans
Drive improvements and optimize operations across 4 key CS&L pillars: Safety, Service, Cost, People
Manage and execute major initiatives: Customer Care, productivity gains, order fulfillment, and customer initiatives. Facilitate interaction between cross-functional stakeholders to ensure ownership and execution of a common plan
P&L responsibility for region. Work with local management to develop annual operating site plans and budget, optimize resources, and ensure ongoing execution of site plans across all branches/cross dock/RDC locations
Develop and leverage relationships with HQ and store-level customers to achieve logistics efficiencies across multiple categories to drive functional efficiencies at the back door
Manage large, complex fleet and associated equipment to ensure effective asset utilization and to support strategic customer initiatives while complying with applicable regulations
Provide logistical support for Regional Vice President and local retail teams with quarter end gap closure plans, cash flow optimization (invoice retrieval and reconciliation), monthly priority planning, and general sales support
Cost Center and Expense Management; Budgeting
Expertise in DOT, OSHA, Worker’s Comp and other state/Federal policies and procedures
Strategic Planning: Optimizing Fixed/Variable costs, Network evaluation, MOD design
Minimum of 10 years experience in Order Management, Warehouse/Inventory Management, Fleet/Branch Optimization with P & L responsibilities
1-Strategic Agility
2-Dealing with Ambiguity
3-Drive for Results
4-Building Effective Teams
5-Organizational Agility
Safety (Root Cause Analysis, Culture Building, Driving improvements in TI/LTI Rates, Developing standard work processes)
Service (Liquidation/Donation best practices, Demand Planning/Fulfillment best practices)
Cost (Budgeting Process, Productivity Planning, BPE/L6S processes, Monthly variance reporting, Labor management practices)
People (Development planning, Employee calibration, recruiting and internship development, Goal setting)
Cross Functional collaboration (Retail/Sales planning; Customer development; LogOps Strategy)

Global Customer Logistics Manager Resume Examples & Samples

Handle special issues within shipment processes e.g. emergency shipments
Manage buffer-based supply chain concepts. This includes buffer replenishment, management of inventory reach ensurance of consistent data between customer and Infineon. In case of deviations, analysis and resolution together with customer and internal Interfaces
Prepare and participate in logistics-related customer meetings together with customer and sales planners

Senior Customer Logistics Manager Resume Examples & Samples

Ability to adjust, adapt, respond to, and be resourceful in the face of change to deliver business objectives
Leads End-to-End Customer Logistics team and processes with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions
Develops strong relationships at all levels of the customer’s supply chain and sales operations function
Must effectively influence team members to gain support for replenishment and inventory management policies that maximize product availability at store level, while minimizing inventory in the supply chain
Drive a culture of continuous improvement and productivity in the logistics function
Adopt communication forums to foster strategic partnerships with Customers and align on key performance indicators
Manage all physical logistics through-out the network ensuring that customer needs are met
Provides supply chain expertise and insights to the Mars Food sales team
Partners with sales/finance/operations team to support strategic planning and execute against growth/volume opportunities through identification and quantification of end to end supply chain savings
Provides both quantitative and qualitative feedback regarding customer activity to improve the overall forecast accuracy of the organization
Be the point-person for operational execution of all modular changes
Manage the supply chain inter-dependencies between Sales, Demand Planning, Customer Service, Inventory Management, Operations Planning and the Customer

Manager Customer Logistics, Consumer Resume Examples & Samples

Manages the Order to Cash relationship between Customer Logistics & COT customer's supply chain
Develops and enables a multi-matrix collaborative relationship with: Customer's Supply Chain, Sales and the North American J&J Customer Logistics organization
Represents J&J Customer Logistics as the key contact in all supply chain issues, and represent all Logistics process owners to customer
Responsible for the strategic development of customer logistics with Trade Customers; creating growth opportunities and driving efficiencies through joint supply chain collaboration
Manages all customer key performance and/or service metrics including: customer inventory levels, Retail in Stocks, fill rate, accounts receivable, promotion and new item execution
Lead continuous improvement for CPFR (collaborative planning forecasting and replenishment) initiatives with key customers. Develop strong customer relationships enabling cross company collaboration for joint value creation
Acts as customer champion who brings customer (COT) specific requests and practices back into J&J. Champions the initiatives with other functional areas to satisfy customer requirements (eg. case/inner pack requirements, network opportunities etc). Has a detailed knowledge of customer's systems, processes and infrastructure (ECCnet, listings, etc.) and how they link in to our internal systems and processes. Acts as Subject Matter Expert (SME) and customer advocate as well as voice of customer to all internal J&J groups
Identify and provide leadership in trade situations where J&J's best interests are protected by establishing and maintaining consistent /common practices (eg. Terms, compliance, network etc)
Leverages cross channel learning to develop the class of trade into more collaborative and strategic processes
Integrate with Customer focused Sales team and Sales to reach into both: Customer Supply Chain and J&J Customer Logistics
Ensures consistent approach across Global Franchises
Seeks and leverages synergies and global opportunities with US counterparts
Strong interpersonal, communication & presentation skills
Strong customer focus & championing skills
Strong negotiation, influencing skills / gaining commitment
Ability to work closely with customers to drive logistics improvements
Big picture orientation and generalist ability to represent broader supply team
Strategic thinking: looking for areas of improvement to create growth, improve financial performance and gain global & local competitive advantage
Strong interpersonal, collaboration competencies: within and across organizations, globally. Demonstrated ability to cultivate strong business relationships across matrix organization
Results & performance driven with a bias for action & sense of urgency on priorities
Experienced people manger with track record for developing talent in the organization is an asset

Customer Logistics Senior Team Manager Resume Examples & Samples

Experience in business ERP systems and ability to navigate within Microsoft tools, i.e. Excel, Word and Power Point
Highly organized, self-motivated and self-directed to think and act independently while also being team oriented
Consistently exhibit the aptitude to maintain focus while managing personal workload efficiently and effectively in an ever-changing environment
Strong listening skills and ability to clearly and concisely communicate
Display an innate ability to lead, to be influential and persuasive when the opportunity presents itself
Demonstrate skills for positive conflict management

Customer Logistics Specialist Resume Examples & Samples

Act as key business service associate for higher tier customers assigned to the team, understanding each ship to dynamic related to purchasing, warehousing, promotional approach, service expectations, KPI’s, etc
Responsible for all key elements of communication to the Sr. Manager of Customer Logistics team to enable streamlined communication to the supply chain, the customer, and sales
Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes, etc., provide to Team Captain and interact with customers specifically related to the activity
Enhance the connection/alignment of customer activity to the supply chain - responsible for reviewing actuals orders vs. forecast and ad activity on a daily and weekly basis. Effectively communicate with customers when volumes vary from expected forecast and communicate to the supply chain (working with Team Captain) findings that could affect scheduling, inventories and shipping
Act as a problem solver and liaison between customers and supply chain, while promoting an interactive relationship with operations and sales to quickly solve issues impacting customer
Receive and answer, within established guidelines, customer questions and complaints
Manage/act upon information/data from daily reports (call sheets, ad reports, forecast reports, customer order management systems – pricing, reconciliation, etc.)
Accountable for managing all customer related information needed to perform job functions effectively by utilizing tools provided via system and or hard copy (CDR, customer profile, customer matrix)
Thorough understanding of the functionality of the SAP system progressing to an expert
Expected to maintain a high accuracy level in regards to data entry and communication of all kinds
Working with Team Captain, act as a liaison between Sales and Operations in the quest to provide excellent customer service
As part of the team, process all rejections coming in for your customer base, following the designated procedure
Accountable to adhering to all guidelines, processes and procedures outlined in department procedure books. Aid in development of procedures
Responsible for the execution of item reservations (prorates) as assigned on an as needed basis and proactively communicate with the customer
Directly accountable for special projects assigned by Customer Service People Development Manager and Team Captain as they correlate to career development
Must have experience in sales order systems as well as demonstrate an ability to navigate fluently within Microsoft tools, i.e. Word, Excel, Outlook
Highly organized, self-motivated and self-directed, think and act independently while also being team oriented
Time management, ability to multi-task, excellent attention to detail and ability to handle urgent interruptions with poise and professionalism
Ability to plan and execute assignments to completion with minimal supervision
Self-Improving allowing for solid team development
Overtime as Require; On-Call as Required; Holidays as Required

Senior Manager Customer Logistics Technical Business Systems & Processes Resume Examples & Samples

ERP (SAP) business system expert. Knowledgeable of SAP pricing procedure, SAP data fields, product allocation processes, customer prioritization, distribution network, transportation processes and credit/returns processes
The focus of this role is to help design, deploy and support integrated business processes and shared functions used throughout the order fulfillment and service delivery process, utilizing SAP and supplementary business applications
Act as the liaison between application enhancement team, supplementary applications, business team and IT for the deployment and integration of tools with SAP
Ability to extract data from SAP for analysis to support continuous improvement, compliance, departmental objectives, and measurements
Develop user-friendly reporting, utilizing system data, and analysis of service delivery metrics and departmental performance
Drive continuous improvement in customer supply chain processes and capabilities, advocate for, and influence EBF overall supply chain continuous improvement efforts working with Customer Logistics Manager Supply Chain Projects/Analytics and Processes
Work with internal business partners to manage, monitor, evaluate and improve processes to ensure system and departmental operating efficiency and service delivery – optimization of SAP and bolt on applications – and facilitate issue resolution
Develop and facilitate (in conjunction with Customer Logistics Manager Supply Chain Projects/Analytics and Processes) departmental training for business/system procedures and process enhancements in order to ensure consistent department wide adoption of standard operating procedures and optimal utilization of system tools
Document Business/System Flow Charts for business system processes used in the order to delivery process. Working with Customer Logistics Manager Supply Chain Projects/Analytics and Processes support development of SOP’s and desk top training materials for users
Develop quantitative measurement criteria and ability to extract data supporting our departmental/supply chain annual objective goals
Work in partnership with other business units to deliver company-wide objectives. Anticipate the impact of meeting new challenges and facilitate departmental adaptation to new business requirements
Ensure all processes, enhancements and improvements meet the standards of WWF policies and procedures and are compliant with WWF auditing protocol
In-depth knowledge of SAP or ERP system functionality. Min 4 years SAP experience in development, applications, and data extraction
Understanding of the AG environment and the flexibility required in the structure/application of SAP
Well-developed communication skills - oral, written, listening
Self-confidence – Extremely confident to work independently with very little management direction
Will make important decisions independently that guides team and leadership
Negotiation skills – Ability to work, communicate and negotiate at senior levels
Excellent Program management skills, ability to lead, facilitate, and organize teams
Must have excellent interpersonal and motivational skills
Capacity to comfortably interact with all levels of internal business partners and deliver results in a fast-paced environment. Ability to maintain productivity and professionalism while under pressure to meet strict deadlines, balance multiple obligations and problem solve

Customer Logistics Team Lead Resume Examples & Samples

Lead the activities of the Customer Supply Chain Team to deliver high levels of service to the Customer - complete order, on-time delivery, free of damage, and accurate transaction
Become expert of the main process and organization of the key customers
Define, Collaborate and implement activities needed to achieve sales plan, based on the knowledge of the promotional plan while working directly and soliciting feedback from the customer
Lead the activities of the team to maintain seamless communication with the Customer, the Sales Teams, and the Supply Services functions
Lead identification and prioritization of value-added activities that contribute to the growth and cost effectiveness of the business. Lead the Team to successful implementation
Develop the skills and knowledge of the team to insure fully integrated, differentiated service excellence is delivered both internally and to the key customers
Serve as a key liaison between the Logistics Centers, Manufacturing Plants, Demand Planning, the Sales teams, and the Customer. Help develop multi-functional plans that improve customer satisfaction by meeting their requirements effectively
Commit in providing the most updated information about customers supply, not only for turns orders, but also for the promotional plan
Assist with the integration of the Customer Supply Chain team and the Sales team in support of the North American Trade Strategy specifically for the key customer
Develop procedures as needed to enhance the workflow and efficiency of the Customer Supply Chain team
Analyze large amounts of data and make recommendations based on facts to senior management

International Customer Logistics Liaison Resume Examples & Samples

2+ year’s customer service or supply chain experience
Demonstrated experience with customer relationship management
Experience with export or import compliance, documentation or logistics
Experience with reporting applications
Effective communication (verbal and written) and interpersonal skills
Must be comfortable managing conflict while maintaining a strong customer relationship focus
Adept at working and making decisions independently while maintaining a high level of integrity and quality of work
Ability to prioritize, plan and problem solve to deliver results
Experience with and desire to work in a team environment
Must have the ability to collaborate and influence cross-functionally, and provide leadership and direction to others
Must have strong technical system skills for working within and across multiple systems and understand how information inputs impact systems and business decisions
Proficient at gathering information and interpreting/summarizing results
ERP order management experience
Experience in CPG/commodities business
Advanced experience with reporting applications and data interpretation
Bilingual Spanish & English

Manager Customer Logistics Resume Examples & Samples

Source, onboard, and develop direct reports and branch teams in multiple settings (classroom, OJT, Work-with, etc.) across entire operation (delivery, cross-dock, dry warehouse). Coach direct reports in order to create and execute development plans and support individual career goals
Partner with upstream area resources (Biscuit Regional Demand Planner, Biscuit Inventory Planner). Manage resources to provide admin and analytical support for necessary logistical functions (i.e. Order Management, Inventory Management, Fleet/Branch Optimization, etc...)
Identify supply chain opportunities and ensure issues are addressed in strategic and tactical plans as well as review and approve order and inventory management in SAP and WMS (Winware/KWIC)
Manage and execute major initiatives: Customer Care, productivity gains, order fulfillment, and customer initiatives. Facilitate interaction between cross-functional stakeholders to ensure ownership and execution of a common plan. Drive local planning team meetings
Manage accounts payables, account receivables, inventory, payroll, and expense budgets. Partner with local management to develop annual operating site plans and budget, optimize resources, and ensure ongoing execution of site plan
Ensure product integrity through optimal storage, handling and distribution of multiple temperature controlled products from point of origin to customer’s back door
Front line leadership experience managing hourly & non-hourly union/non-union employees
Branch management & DSD processes and procedures
Expense and cost management for branch operations (Budgeting, Variance Reporting, Labor management)
Developing Direct Reports & Others
4-year college degree required. Must be mobile for future relocation
Zonar Reporting
Warehouse Labor Planning (WPP); Route Composition (w/ Wilkes Barre)

Customer Logistics Coordinator Resume Examples & Samples

Lead assigned personnel on shift to meet productivity and efficiency targets
Conduct accuracy/quality audits by verifying product quantity/quality
Complete tasks as assigned and resolve day to day problems
Perform computer system input
Train and cross-train new employees in various job functions
Perform and support all job requirements as directed by supervisor and/or manager
Assist with daily shift-start meetings

Customer Logistics Manager Poland Resume Examples & Samples

Manage the Country Customer Logistics operations and be responsible for all Logistics and Customer Support services. This encompasses the entire operational process from warehouse factory / supplier gate to client delivery of finished product including company's KPI's and financial metrics for Customer & Logistics Services are reviewed and achieved
Support standardization and alignment of processes to provide cost savings and improved service levels through consistent processes to drive efficiency and productivity
Monitors and encourages team to ensure high performance and actively works to reward performance and achievement of critical outcomes
Manage the customer logistics team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations
The Customer Logistics Manager is member of local Management Team and required to contribute, consult and participate in decision making that may have impact on strategical direction of local organization

Customer Logistics Manager Resume Examples & Samples

Associates degree is a must, Bachelor's degree is preferred
Three to five years’ experience in logistics, transportation, warehouse or industry related field is preferred
Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred)
Knowledge of TMS software applications such as TMW or McLeod, routing and dispatch software systems preferred
Knowledge of mobile technology tools such as Peoplenet or Qualcomm preferred
Excellent written, verbal and organizational skills preferred

Customer Logistics Management Representative European Languages Resume Examples & Samples

Drive customer satisfaction by utilizing outstanding communication techniques
Ensure on time delivery to customers based on orders and forecasts to achieve customer satisfaction
Strive for continuous improvement/optimization of customer logistics topics (processes, tools, concepts) aligned to Infineon’s business strategies and objectives
Manage advanced supply chain concepts

Team Lead, Customer Logistics Resume Examples & Samples

A minimum of 5 years of experience in Supply Chain, Logistics and / or Customer Service
Prior experience managing people is highly preferred
A Bachelor’s Degree, or equivalent experience is required
Strong analytical skills and an ability to utilize data to drive recommendations and decisions
Experience in developing and delivering presentations and communications to key stakeholders and senior management
Demonstrated ability to build strong relationships with stakeholders, business partners and customers to influence effectively

Customer Logistics Rep Resume Examples & Samples

Process customer orders, including the effective resolution of pricing and the prevention of pricing issues, product availability and other potential problems
Operate in conjunction with sales representatives, customers, brokers, and internal departments such as contract management, distribution, transportation and product supply; This applies to multiple functions served by the CLSC (Customer Logistics Service Center), Consumer Care, Medical Care (Diabetes Care and R&I) and Pharmaceuticals
Understand the different business nomenclature used by the Direct Retail, Drug Wholesaler, Physician & Hospital, Scientific Supply Distributors as well as other customer categories including but not limited to Managed Care, Federal Government, Buying Groups, GPO’s, etc
Resolve customer deductions related to orders/order errors in a timely manner; Follow-up as appropriate with sales representatives, customers, and internal personnel to correct root causes and prevent reoccurrence along with all subsequent collections activities
Manage customer and sales organization relationships for assigned accounts; This includes responsibilities for facilitating effective resolution of customer issues, professionally handling various types of customer orders and requests, listening for and capturing customer feedback to utilize for improvement opportunities, utilizing systems to accurately track equipment records, and supporting all field team requests
Maintain a complete understanding of customer requirements, proactive communication, resolution of issues, problem prevention, and goal alignment with the sales organization towards achieving customer focused goals
Manage accounts in conjunction with Sales including all supply chain related activities; for example, generation of sales activities; This will require periodic travel with sales representatives for face-to-face meetings with accounts and participation on business teams; This includes contract reviews, generate quotes, pricing reports, contract information, etc
Update SAP equipment records with appropriate warranty, extended warranty, customer and corporate information as required
Hold a thorough understanding of Transportation and Distribution related concepts in carrier assignment and distribution or product supply chains and customer pipelines
Maintain a complete understanding of policies and procedures
Act responsible for answering and responding to customer inquiries, orders and issues for various inbound toll-free 800# including Pharma, Kogenate, and Medical Care and all associated Literature and programs supporting all Divisions
Highly developed analytical skills and use of supporting software –Office/SAP
Experience interfacing with customer personnel in negotiating, developing joint business plans, sales plans and the settlement of disputes with Buyers, ReBuyers, Accounts Payable Managers, and Senior Management involved in Purchasing, Retail Store Operations, Contracting, Warehousing, Distribution and Transportation
Ability to recognize and optimize distribution channels that support KPI’s (Key Performance Indicators) and financial expenses
Demonstrated post graduate work towards an advanced degree or certification
Knowledge of the following systems
SAP and any associated upgrades with Divisions
Oracle Business Intelligence Reporting and Data Analysis
Siebel On Demand (Sales Rep Demo Orders Processing System)
Siebel OnPremise (Demographic and Fulfillment for end users)
Vistex Contracting System
EDI (Electronic Data Interchange) transaction sets (customer versus Bayer capabilities)
Proficiency in all applicable systems currently utilized by the divisions and versions of SAP (U3P legacy, P2R and U8P legacy)
Well versed in the Credit field of disciplines recognizing cost of terms, DSO (Days Sales Outstanding), and dispute resolution impact

Customer Logistics Coordinator Resume Examples & Samples

Manage daily routes and watch for/respond to exceptions
Add or cancel loads daily/weekly based on freight requirements
Understanding of LTL/TL Shipments
Add and track Project Bids
Review/compare weekly invoices with Generated Load report for accuracy
Verify Deviation Workbook matches invoices
Communication with carriers and suppliers for any changes to routes
Modify routes for holidays
Set up expedites
Assist Allison with supplier compliance
Work with Multiclient group for cost savings, route issues and coordinating holidays
Working knowelage of Microsoft Office Applications (Excel, Word, PowerPoint)
Quality assurance
Driver communications (e.g. location updates, settlement reports, weekly paycheck stubs)
Profit and Loss (P&L) responsibility (e.g. supplies, expenses, etc.)
Accounts Payable (A/P)
RD 2000 responsibilities
SOX invoice reconciliation preparation for approval at the highest level
Recommend location process initiation and/or improvements needed
Location-specific requirements may be required

Senior Team Manager Customer Logistics Resume Examples & Samples

Find and publicize positive news about Customer results and company contributions to them
Partners with accounts assigned to team to create customer success
Manage and maintain close business relations with customers assigned to your team
Conduct quarterly calls proactively to each buyer/or higher level to discuss and ensure they are in agreement with the KPI data and satisfaction with company service from CL team and company overall, addressing any areas where the customer may not be adhering to business practices and/or policies
Builds relationships with Field Sales and with Supply Chain stakeholders (S&OP, Logistics, Manufacturing, QA etc.)
Proposes and advocates for projects to be executed by Customer Supply Chain Managers and for System Enhancements, reporting, etc
Communicates “abnormal” service outlook to customers – Nature/Ag-driven, production capacity shortfalls, etc
Drive continuous improvement in customer supply chain processes and capabilities and advocates for and influences company overall supply chain continuous improvement efforts
When inventory status requires, allocate product across customers
Ability to understand components of customer strategies and business plans
Experience and/or aptitude to thoroughly understand, and lead/execute in a dynamic supply chain and the critical role of Customer Logistics
Must have proven ability to gain rapport and build a connection with the customer, responding as a member of a team dedicated to specific accounts (inside sales), as well as the internal teams required for the provision of exceptional service
Utilize critical thinking, problem-solving skills and ability to use independent discretion for decision-making
Strong initiative and solid judgment abilities/skills
Overtime as Required; On-Call as Required; Holidays as Required

Customer Logistics Coordinator Resume Examples & Samples

Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers
Responsible for proactively notifying customers of ‘at-risk’ deliveries or collections as identified by systems, carriers, and internal partners in a timely manner
Responsible for fielding inbound customer calls related to the aforementioned issues
Regional oversight and collaboration with carrier partners and customer to align expectations and mitigate exceptions impacting service, primarily though optimizing trailer utilization
Leverage trend analysis and ‘tribal’ knowledge to anticipate customer needs and proactively service, identifying opportunities with customer behavior support regional fulfilment success
Work cross-functionally to identify and analyze issue root causes, and ensure resolution plans are executed to drive supply chain excellence. Develop cross functional relationship to help deliver consistent message to the customer
Establish and maintain effective relationships with customers, Logistics, Operations, Sales, Customers Service, and Carriers
2 - 4 years Customer Service, Supply Chain, or Account Management experience
Customer Focused and able to deliver a superior customer experience
Self-motivated and able to work independently Detail oriented, good data management skills
Superb communication skills
Ability to multi-task and effectively manage time and resources, and diverse systems
Strong problem solving skills
Strong logistics and operations knowledge
Decision Quality - Ability to think outside the box to provide first contact/call resolution
Professional demeanor with approachability and likeability
Strong relationship building & interpersonal skills, demonstrated teamwork skills
High Learning Agility - adaptability and flexibility while in a state of constant change
Extensive knowledge of CHEP departmental responsibilities
Technical User of BW, SAP, Siebel, Portfolio Plus
Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
Demonstration of and proven abilities working in a Matrix Environment
Continuous improvement mindset

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Customer Logistics Manager Resume Examples & Samples

Customer Logistics Manager Resume Examples & Samples

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Customer Logistics Manager Resume Examples & Samples

Customer Logistics Resume Examples & Samples

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Senior Manager Customer Logistics Resume Examples & Samples

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Customer Logistics Manager Resume Examples & Samples

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