Customer Relationship Management Resume Samples

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W Reynolds

Watson

Reynolds

35390 Arthur Court

New York

+1 (555) 210 3184

35390 Arthur Court

New York

Phone

p +1 (555) 210 3184

Experience Experience

Phoenix, AZ

Customer Relationship Management

Phoenix, AZ

Schroeder-Cummerata

Phoenix, AZ

Customer Relationship Management

Implement and provide ongoing management of LEGO Education’s Microsoft Dynamics CRM
Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights
Create and implement management changes associated with business process redesign
Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
Troubleshoot and perform basic debugging of SAP programs in order to solve application or configuration issues
Support regional teams; delivering Train the Trainer and provide support where necessary

Boston, MA

Customer Relationship Management Consultant

Boston, MA

Franecki, Kunde and Orn

Boston, MA

Customer Relationship Management Consultant

Provide management information on performance against SLA as well as remediation/improvement initiatives
Improvement/other initiatives within those teams. Provide the customer perspective
Provide regular customer feedback to Sourcing Teams, with the aim to inform decision making on performance
Co-ordinate provision of management information data to track performance against the service level agreement for
Communicate improvement initiatives, expected impact/benefits and timeframes with customers, to ensure pro-active
Utilise internal communication processes and channels to improve the flow of information and effectiveness of
Working with people

present

Chicago, IL

Customer Relationship Management Coordinator

Chicago, IL

Bartoletti-Wilderman

present

Chicago, IL

Customer Relationship Management Coordinator

present

Set-up and perform/oversee joint integration testing with CRM provider
Serve as the main point of contact for CRM provider
Manage project planning, issue resolution, and execution
Assist in the European roll out project for a new Global communication application (AMCDI)
Actively participate in all meetings with CRM provider
Participate in testing and training
Update and maintain the CRM software configuration

Education Education

Bachelor’s Degree in Marketing

DePaul University

Bachelor’s Degree in Marketing

Skills Skills

Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
In partnership with the CVM team embed and align training with overall programme and strategic priorities
Develop training that balances process, behaviours, clientelling skills and business strategy
Develop roll out plan for and on-going implementation of training globally
Support regional teams; delivering Train the Trainer and provide support where necessary
Manage training feedback mechanisms to report back to the business and further evolve training
Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
Feed key learnings back into the retail academy to support onboarding, coaching and development

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Online Customer Relationship Management Technical Consultant Resume Examples & Samples

Computer Science degree or computer programming diploma
Fastidious attention to detail, and ability to prioritize while under pressure
Ability to propose, advocate and critique design alternatives to determine solutions
Take responsibility and ownership for the quality of all deliverables
Strong Written and Oral Communications skills
Strong Organizational Skills
Strong trouble-shooting skills
Excellent comprehension and retention skills
Scripting languages (e.g. Server Side JavaScript / Ampscript, JQuery, AJAX)
Web programming (e.g. HTML/Microsite, CSS, XML)
Strong SQL development and design skills
Batch Scheduling tools
Knowledge of platforms an asset (e.g. Windows, Unix, mobile)
Server Configuration an asset (DNS, SSL)
Web Services (eg. SOAP, JSON, Single Sign-On/SSO)
Web Analytics an asset
Software testing tools and methodologies
IT Standards
Software version control and release management
Different design techniques (e.g. OO. Top-down, structured analysis, component-based design)
Application support experience 2+ years

Customer Relationship Management Consultant Resume Examples & Samples

Build and maintain value-adding and trusted relationships between Group Sourcing and Absa BU's
Support the organisation in achieving its strategic objectives by creating positive relationships with stakeholders ( All
Absa Business units Procure to pay (P2P) champions and in-house sourcing resources) through the appropriate
Management of their expectations and delivery of agreed objectives
Perform Customer mapping against spend analysis. Segment Sourcing customer base to ensure effective and
Individualised engagement (entry, intermediate or advanced)
Maintain sound relationships with Sourcing customers by providing quality service that is reliable and responsive
Support the Chief Procurement Officer (CPO) stakeholder engagement at Executive level by providing feedback as required
Utilise internal communication processes and channels to improve the flow of information and effectiveness of
Communication to Absa business units
Ensure effective communication and practices that favour transparent, honest and open stakeholder relationships
Establish a Single point of contact for the customer
Agree and sign-off of the Partnership and Service Level agreements
Provide management information on performance against SLA as well as remediation/improvement initiatives
Co-ordinate and Manage Service Review Meetings
Co-ordinate provision of management information data to track performance against the service level agreement for
Various customers
Co-ordinate and manage knowledge sharing sessions between the Customer and Group Sourcing i.e.train and/or
Educate on the Sourcing end-to-end activities
Support Sourcing Heads of Category and Sourcing Consultants with customer inputs related to their strategic intent,
To incorporate in category plans
Ensure standards, policies and procedures are communicated at each customer interaction, in support of Sourcing
Practices i.e. supplier and channel compliance
Address and resolve incidents relating to Business as Usual (BAU) across all Group Sourcing Service Offerings e.g
Channel and supplier compliance
Monitoring of customer interactions to ensure that these add value to the Customer Service requirement
Conduct comprehensive customer satisfaction surveys
Support overall Net Promoter Score initiatives
Ensure delivery of commitments within the stipulated timeframe
Identify gaps between customer requirements and planned initiatives and propose amendments
Communicate improvement initiatives, expected impact/benefits and timeframes with customers, to ensure pro-active
Customer engagement on projects aimed at improving the customer experience
Provide regular customer feedback to Sourcing Teams, with the aim to inform decision making on performance
Improvement/other initiatives within those teams. Provide the customer perspective

Customer Relationship Management Resume Examples & Samples

Develop comprehensive training material to support and sustain the Retail implementation and execution of the Customer Value Management programmes
In partnership with the CVM team embed and align training with overall programme and strategic priorities
Develop training that balances process, behaviours, clientelling skills and business strategy
Develop roll out plan for and on-going implementation of training globally
Support regional teams; delivering Train the Trainer and provide support where necessary
Manage training feedback mechanisms to report back to the business and further evolve training
Work in partnership with the Service and Productivity Training Development team to ensure brand consistency and tone
Work in partnership with key stakeholders to address specific clienteling training needs
Feed key learnings back into the retail academy to support onboarding, coaching and development

Manager Customer Relationship Management Resume Examples & Samples

Ongoing analysis of email and catalog campaigns
Ad hoc analysis of customer behavior and business issues using customer and email data
Creation of ongoing reporting for tracking of customer behavior and associated metrics
Analysis of customer marketing test campaigns
Supports the development of circulation plans for catalog campaigns as part of budgeting process
Supports development of post-campaign reporting on key metrics, ROI and recommended next steps
BS degree or equivalent work experience required
5to 8 years experience in customer relationship marketing (CRM), database marketing, or loyalty marketing with strong understanding of underlying analytics and metrics
Demonstrates ability to analyze situations, derive consumer insights, identify market trends, and translate into actionable marketing strategies
Knowledge of Business Objects or experience working with similar applications strongly preferred
Background in consumer packaged goods in a manufacturer or agency/data supplier role preferred. Experience working with syndicated research providers (Nielsen/IRI) a plus
Understanding of relational databases
Advanced skill level in Microsoft Excel
Knowledge of SQL a plus
Background in statistical concepts and strong analytical skills
Strong critical and analytic skills required
Must interact and work well with people within all levels of the organization in a team oriented, high performance environment
Must be able to interpret, present and articulate results of analysis back to the business including senior DTC leadership
Must subscribe to the highest standards of business ethics

Dynamics Customer Relationship Management Lead Solution Architect Resume Examples & Samples

At least 6 years experience in core areas of Microsoft Dynamics CRM
At least 4 years experience in performing in a Microsoft Solution Architect capacity
At least 3 years experience in Microsoft's Sure-Step Implementation methodology
At least 2 years experience in providing technical guidance to executive level stakeholders for Dynamics CRM 2013 solutions
Certified in at least one Microsoft Dynamics Exam for CRM 2013

Dynamics Customer Relationship Management Specialist Resume Examples & Samples

Associate's Degree/College Diploma
At least 8 years experience in CRM Sales
At least 8 years experience in performing in a CRM Functional Consultant / Business Analyst capacity and mapping business processes
At least 7 years experience in performing in a CRM Functional Consultant / Business Analyst capacity and mapping business processes
At least 5 years experience in demonstrating core functionality (Sales, Customer Service, and Marketing Automation Modules) of Microsoft Dynamics CRM product to potential clients and partners

Intern, Rbwm-customer Relationship Management Resume Examples & Samples

Business units – dealing with all levels of personnel in a courteous and efficient manner and exercise discretion on confidential matters
Internal areas – ensuring proper communication and providing input into changes, initiatives, and acting as the business representative for CRM/Advance when delegated
Applicants have finished their 2nd or 3rd year of a BA degree or 1st year MBA
Overall minimum GPA of 3.0
Eligible to work in Canada
Well developed communication skills
Passion to share your opinions and ask relevant questions
Active in the community/university
Ability to collate data; Strong command of software programs (Excel and Powerpoint)
Strong power point & excel capability, articulate communicator with comfort to present to a group, previous experience in a sales organization or in overseeing a project an asset, organized & detail oriented

Dynamics Customer Relationship Management Specialist Resume Examples & Samples

At least 8 years experience in At least 10 years experience in Service or Public Sector industries
At least 5 years experience in At least 7 years experience in consulting with public sector clients in Case Management applications
At least 5 years experience in At least 7 years experience in performing in a Functional Consultant / Business Analyst capacity and mapping business processes
At least 2 years experience in Experience in demonstrating core functionality (Customer Service Module) of Microsoft Dynamics CRM product to potential clients and partners

VP, Customer Relationship Management Resume Examples & Samples

Customer Segment Management– Develop and optimize all Marketing programs and communications which increase the life-time value, LTV, of the Humana membership base, by reducing churn, increasing retention, boosting customer-satisfaction metrics, and up-selling/cross-selling other products and services as appropriate. Based on sound member-insights input from the Data Analytics groups, and the Consumer Research, Competitive Intelligence & Knowledge Management group, continually seek opportunities to enhance the effectiveness of Humana’s key customer programs - in all membership life-stages
Member Engagement– Partner with the Consumer Marketing Leadership Team, Consumer Experience Team, and Product Innovation Team, to architect an integrated Product Marketing and Member Engagement strategy and activation roadmap. Use member and front-line employee input, relevant market data, Member analytics, research, and competitive intelligence to identify new opportunities,underserved and un-served needs among members that may further enhance current products and services, drive the introduction of new products and services, and create member engagements across touch-points that lead to ever-increasing loyalty to the brand
Test Planning: “Turning Insights to Action” –The VP of CRM is expected to contribute to Humana’s understanding of our members through the creation of Test & Learn plans to tease out what actions are “causal” in driving member behavior. Define and execute direct marketing plans to acquire, engage, and retain Humana members. Coordinate an omni-channel member management plan by working cross-functionally with the digital, consumer experience, and lines of business to develop and execute customer management plans. Recommend an ongoing series of action-oriented ideas, projects, and initiatives that forecast a high-probability of success in engaging members in their health or participation in Humana’s clinical and wellness programs to achieve desirable health-management outcomes. This will require developing a sophisticated modeling tool that correlates each incremental action with the resultant economic value of that action (ROI)
Increasing Brand Equity–Serve as a key steward for how the Humana brand is differentially communicated to members in a way that strengthens the value-proposition among members and leads to profitable, yet personalized (segmented), experiences. As needed, evolve and differentiate the value-proposition further based on member-input and data-based understanding of key Humana—and competitive—brand health measures, and a deep understanding of the ever-changing competitive, technological, member, and retail environments
Marketing Operations– Manage the execution of complex member marketing plans through campaign management, optimization, and “last-mile” systems (direct mail, email, text, etc.) for delivery to members
Financial Performance – Contribute to a variety of improved business outcomes, such as Member Communications Excellence, Increased Brand Preference among Members, Member Satisfaction, Repurchase/Loyalty (LTV), Recommendations (NPS), Revenue, EBITDA, etc. The VP CRM will help contribute to enhancing these business outcomes, by ensuring the following sequence of work: Member Feedback (augmented by Consumer Research & Competitive Brand Insights) » Recommended Actions » Program Developmentand Implementation » Alignment with Improved Member Experience » Brand Preference » Loyalty/Repurchase » Increased Revenue/Profitability
Innovation– Own and lead an agenda that explores, evaluates, and recommends novel ways to engage members in their health
Team Development – Organize,supervise and develop a team consisting of direct marketing professionals, campaign management professionals, and customer strategists; and ensure each team member acquires and enhances appropriate skills and project-based experiences to foster their ongoing professional development. This team development effort will require strategic training and hiring over time
Marketing Management – Foundational experience in Customer or Product Marketing, in industries where the role requires close collaboration across multiple functions
Customer-Experience-Based Business – Beyond traditional marketing experience, we’re seeking experience in a customer-driven, service environment—like Healthcare, Hospitality, Travel, Retail, Financial Services,Wireless, Entertainment—where the consumer is highly-involved in the purchase decision, and the quality of their “experience” is of paramount importance to increasing retention and fostering brand-health. Responsibility for defining and delivering against the corporately mandated “customer experience” is critical
Member-Based/Subscription-Based Business – Ideally, Marketing and/or Product Management experience with a branded, subscription-based or member-based product or service, where maximizing customer LTV requires diligent CRM, delivering an ongoing perception of superior value and quality (versus competitive choices), and most importantly, an experience that exceeds member expectations
Consulting – Ideally,Consulting experience with one of the large, global firms premium/specialized boutique firms (e.g., McKinsey, BCG, Bain, Accenture, Deloitte Monitor) in a Consultant or Associate capacity. Vertical experience in Healthcare, Hospitality, Travel, Retail, Financial Services, Wireless, and Entertainment would be ideal, particularly with project experience focused on “customer engagement and experience.”
OrganizationalDevelopment– Experience recruiting, hiring, managing, developing, motivating, inspiring and promoting direct reports, and installing, developing and promoting a strategic and analytics-driven culture. This ability extends to external relationships, too, with key Agency partners and suppliers
10+ years of experience consulting in customer strategies or vertical experience in managing customers in the Healthcare, Hospitality, Travel, Retail, Telecom, or Financial Services is required
Ability to lead complex initiatives and work in a highly matrixed organization with effective management skills to plan, track and communicate; and ability to exercise creativity in solving consumer problems and fostering collaboration
Listening skills (listen first, then respond)
Intellectual horsepower (highly analytical &strategic)
Strong relationship management and interpersonal skills (high EQ)
Influencing (proven ability to persuade others towards an idea or goal)
Complex problem-solving (create options, then converge)
Highly resourceful (stretches people and money; compresses time)
Organized and attention-to-detail approach (strong tactical execution)
Team-Building (organizational development, recruiting and training)
Bachelor’s degree required; Master’s degree strongly preferred

Customer Relationship Management Resume Examples & Samples

Troubleshoot common day to day pricing and billing issues while working with the end user through resolution to ensure the agreed to SLA’s is met with quality deliverables
Troubleshoot and perform basic debugging of SAP programs in order to solve application or configuration issues
Requirements gathering, SAP design development, data mapping and conversion; including writing of functional specifications, system configuration, unit & integration testing
Development of training materials and test scripts, go-live activation and ongoing user support
Create and implement management changes associated with business process redesign
Manage user security and authorization roles
Lead business transformation for redefining processes and capturing requirements
Enable users to execute ad hoc queries based on selected criteria to generate various data grids, charts, graphs, reports and metrics
Create and manage SAP tables, table size, table indexes, schemas, views, stored procedures and triggers
Business Development
Engineering
General Management
Project Manager
Supply Chain Management

Customer Relationship Management Administrator Resume Examples & Samples

Maintaining overall responsibility for management of clients’ central enterprise-level CRM system
Understanding client’s strategic enrollment goals and translating them into configuration of the CRM and system usage
Customizing CRM forms, fields, views, reports and dashboards
Developing and maintaining custom validation rules and workflows, as well as participating in the integration process of other enterprise systems
Auditing, uncovering, and resolving data integrity issues, as well as performing bulk data imports, updates and exports as necessary
Managing CRM user security roles and privileges and training new users on the CRM system
Independently performing implementation, testing, documentation and updating the CRM system
At least 5 years’ experience in the education market, specifically related to enrollment and recruiting challenges and CRM best practices
Demonstrated analytical, critical-thinking and data reporting and analysis skills
Collaborative individual, with relationship building skills that generate product enthusiasm and produce results beyond expectations
Experience building email templates inside the CRM tool (preferred HTML experience)
Proficiency gathering, compiling, and analyzing reports
Strong customer focus and problem solving capabilities
Independent, self-starter with strong prioritization, project management and coordination skills; and ability to excel in a fast-paced, cross-functional team environment
Consistently perform under the pressure of deadlines and other administrative demands
Proficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and Outlook
Ability to travel up to 15% of the time
LI-GE1

Customer Relationship Management & Operational Analyst Resume Examples & Samples

1) Operational Process Evaluation and Improvement
Project Responsibilities: documentation and evaluation of existing and proposed processes and procedures (ex. expense management process, mobile phone ordering, CRM and technology sales fulfillment)
Provide recommendations for improvement on operational processes and facilitate change
Responsible for the full life-cycle of Project Management including coordination of change, risk assessment and testing of new processes
2) CRM Systems Management and Development
Responsible for day-to-day support of mobile sales force inquiries with respect to CRM, facilitate troubleshooting for end users
Provide business support pertaining to Salesforce.com
Prepare business’ needs input to Salesforce.com at every level of development (business analysis)
Maintain accuracy and integrity of Salesforce.com data
Salesforce training and training documentation
3) Compensation / Payroll Administration
Ensure accuracy of commission calculation and reporting to Investment Specialists, investigate discrepancies and reconcile accounts as required
Provide support to the field with commission inquiries and resolve any discrepancies in a timely manner
4) Group RRSP
Support the business’ needs documentation and launch of new Group RRSP program
Manage and ensure accuracy of Group RRSP reporting
Minimum of 3 to 5 years experience in an office environment
Knowledge of the financial services industry and asset
Experience with SalesForce.com an asset,
Proficiency in the Microsoft Office suite with an emphasis on Excel
College Diploma/University Degree
Knowledge of and experience using Visio an asset
Previous experience in calculating and paying sales commissions preferred

Customer Relationship Management Support Resume Examples & Samples

Bachelor's degree in business management or related field preferred
Four or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
Experience working with organizational functional and personnel
Experience working with help desk software
Business and analytical problem solving skills
Ability to follow oral and written directions
Ability to understand and apply regulations applying to functional area

Customer Relationship Management Business Analyst Resume Examples & Samples

Manage delivery of Salesforce features and enhancements to our sales team, leveraging business, IT, and training resources to communicate changes and benefits and drive adoption
Capture user feedback and ideas, and translate these into requirements and specifications
Develop an end-user Salesforce training program, leveraging our partners in Learning & Development
Build out end-user support infrastructure, leveraging production support personnel, and provide Level 2 support
Organize and manage the execution of routine administrative processes by production support staff
Own and execute data quality improvement initiatives
Experience with a CRM tool, preferably Salesforce
3-5 years of experience as a business analyst, working in areas such as process definition, report design, and data analysis
Outgoing personality with excellent communication skills & ability to work with front office managers and staff
Ability to lead through influence and generate support for efforts
Organized, project-oriented, and able to manage concurrent initiatives
Seeks out feedback and constructive criticism
Some domestic travel required

MS Dynamics Customer Relationship Management Project Manager Resume Examples & Samples

Participates in every aspect of the implementation from initiation and start up, overseeing analysis, design development, testing and cut over for go-live
Collaborates with stakeholders (Steering Committee, Program Management Office, etc.) throughout the client organization to ensure a comprehensive set of deliverables and outcomes, aligned to business objectives, gaining full understanding of current business processes
Ideally has one or more certifications in Microsoft Dynamics CRM
Demonstrates experience in use of the prescribed Microsoft Dynamics CRM implementation methodology, Sure Step or Agile; and tools (ex. MS Project, MS Team Foundation Server) and understands the key activities and deliverables for the client engagement
Facilitates the customer’s decision-making process and understands the functional design that will drive the development process (if modifications / customizations are required, either to processes or to the Microsoft Dynamics application.)
Is responsible for documenting and coordinating the resolution of project risks, action items, issues, and decisions and what outcome is expected
Initiates and manages the Project Change Request (PCR) process for client requests for work or deliverables outside of the project scope and Statement of Work (SOW)
Is responsible for the effective and efficient use of project team member time, ensuring timely onboarding, coordination of assets and resources (ex. computers and access), and performance management to high contribution standards
Works with off-shore design, development and/or testing teams to coordinate deliverables schedule milestones, quality, etc
Manages ongoing project financial health, invoices to the client, costs, and overtime approvals etc
At least 10 years of experience managing various projects involving Dynamics CRM or similar technologies
At least 4 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
Experience in consulting with Public Sector (Federal, Provincial, or Municipal) or Financial Services Sector (Banking, Insurance, or Financial Markets, etc.) clients
At least 12 years of experience managing various projects involving Dynamics CRM or similar technologies

MS Dynamics Customer Relationship Management Application Architect Resume Examples & Samples

Participates in every aspect of the implementation from initiation and start up, analysis, design, development, testing and cut over support for go-live
Collaborates with stakeholders and subject matter experts throughout the client organization to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current business processes
Is accountable for the documentation of the technical design which express what actions a solution must take and what outcome is expected
Conducts technical proof of concepts for first of a kind, unknown, or complex situations
Has experience in developing integrations of CRM to various types of external systems and can recommend an approach and technology for each case
Has experience with development of custom extensions, plug-ins and other customizations
Works with off-shore design, development and/or testing teams to coordinate deliverables, schedule milestones, quality, etc
Understands, evaluates, and contributes to complementary Microsoft technologies that support Dynamics CRM implementations, like SharePoint, Outlook, Microsoft Dynamics Marketing, FieldOne field service, Adsxstudio self-service portal, and Unified Service Desk (USD)
Installs Microsoft Dynamics CRM on premise software on client infrastructure
Bachelor's Degree or Diploma
At least 10 years of experience delivering various projects involving Dynamics CRM or similar technologies
At least 6 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
Experience in Microsoft Sure-Step Implementation or Agile Methodology
Readiness to travel up to 4 days a week (home on weekends-based on project requirements)
At least 12 years of experience delivering various projects involving Dynamics CRM or similar technologies
At least 8 years' experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules

Microsoft Dynamics Customer Relationship Management Consultant Resume Examples & Samples

Participates in every aspect of the implementation from analyzing the customers’ business requirements to configuring Microsoft Dynamics CRM application to meet the customers’ needs, to Testing support and cut over support for go-live
Collaborates with stakeholders throughout the client organization to ensure a comprehensive set of requirements are aligned to business objectives, gaining a full understanding of current business processes
Provides in-depth knowledge of Microsoft Dynamics CRM and evaluates the customer’s business processes against the standard Microsoft Dynamics CRM functionality
Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodologies, Sure Step and Agile, and understands the key activities and deliverables for the client engagement
Is responsible for documenting the business requirements and processes which express what actions a solution must take and what outcome is expected
Facilitates the customer’s decision-making process and develops the functional design document(s) that will drive the development process
Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Public Sector, Financial Services Sector
Service Management experience a plus (ex. Case Management, Customer Service, Contact Centre, FieldOne or Field Service experience)
Participates in business development activities, from opportunity identification, qualification, scoping, solutioning, proposal writing, orals presentations and demonstrations
At least 8 years of experience delivering various projects involving Dynamics CRM or similar technologies
At least 5 years experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules
Has Canadian federal government security clearance or is willing and capable of obtaining the same
At least 7 years experience in Microsoft Dynamics CRM Sales, Service, or Marketing modules

Customer Relationship Management Resume Examples & Samples

Implement and provide ongoing management of LEGO Education’s Microsoft Dynamics CRM
Manage CRM data to increase sales force efficiency and raise customer net promoter scores (NPS)
Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights
Participate in strategic and tactical territory planning discussions
Collaborate with Global teams, including Denmark and other regions, to help scope and build the future CRM roadmap
Champion CRM through supporting employees and departments to optimally use new systems and processes
Actively work with our Sales, Marketing, Customer Service and Operations teams to educate, troubleshoot and help understand the key benefits of a CRM while integrating CRM processes across these departments
Develop and oversee best practices for ongoing CRM training program
Help grow our overall business analytics capabilities

IT Lead, Customer Relationship Management Resume Examples & Samples

Customer segmentation and targeting
Management & execution of customer account plans, face to face interactions, call centres, events & meetings
Email campaigns and marketing programmes
Interactive education and closed-loop marketing (typically on iPads)
Disclosure of Transfer of Value
Primary technical contact and consultant to UK & Ireland marketing brands teams, medical, multi-channel and operations groups to ensure operational excellence in customer interactions through effective use of CRM capabilities
Work with business partners to identify unmet needs, propose IT solutions, and assist management in in the development of business cases and project charters
Lead the technical discovery process for potential capability and business process improvements within our Veeva and Eloqua solutions, scoping needs, gathering requirements, prototyping and producing functional specifications for a solution build, based on regional and global standards
Defining and developing support approaches for new business needs, and transitioning to Regional Support team when mature
Take a regional view on technology solutions and business processes, building a good understanding of business practice in other countries through a network of IT colleagues, in order to leverage or create harmonised approaches where possible
Proactively match business needs with existing J&J technology capability, by showcasing local/regional best practice with key stakeholders, encouraging adoption of core systems and harmonised process, and highlighting value in a business context
Work with Regional Product Line Owner/s to shape solution roadmap according to business priorities
Ensure content partners (e.g. marketing agencies) adhere to technical specifications when providing design and content for interactive education and closed-loop marketing within our solutions
Manage delivery of local/regional solutions through J&J Application Services team, acting as Product Owner in scrum development, or specialist partners
Represent IT on local CRM Working Group to prioritise business changes and requirements based on value
Ensure J&J information and assets are appropriately identified, valued and protected in accordance with Information Asset Protection policies
Degree in Computer Science/Business Information Systems, Engineering or related discipline
Experience working in a commercial environment where quality of plan execution and sales force excellence is important, and deep understanding of customer relationship management practices and processes
Good understanding and demonstrated competence implementing business processes within CRM solutions
Relevant experience, with experience related to CRM solutions and their use in business, inc. hands-on experience with the administration and configuration of a major CRM product
Proven expert understanding of CRM system design, administration and use (e.g. Veeva Certification or similar)
Able to recommend and challenge choices around the best approach to using CRM solutions (solution design) to meet business needs
Experience in process-driven environments (SDLC, Agile) co-ordinating internal and external delivery partners toward a single goal
Certification in Business Analysis (e.g. ISEB Business Analysis Diploma) and Project Management (e.g. PRINCE2, APMP) areas
Able to influence across a range of business roles and stakeholder seniorities
Effective team working
Ability to build effective relationships with customers, matrix teams, suppliers, partners etc
Good at facilitating workshops and meetings, and negotiating
Genuine passion for technology, understanding how things work, and for applying technology to bring value to businesses/customers
Continuous learner, able to demonstrate a familiarity with current trends
Capable of taking a “hands-on approach” to experiment and try things if needed
Can communicate effectively with technical and non-technical stakeholders at different levels

Customer Relationship Management Coordinator Resume Examples & Samples

Serve as the main point of contact for CRM provider
Actively participate in all meetings with CRM provider
Manage project planning, issue resolution, and execution
Oversee and participate in the configuration of the CRM to meet recruitment and application processing needs
Set-up and perform/oversee joint integration testing with CRM provider
Participate in testing and training
Become an expert in the use of CRM
Train end-users and/or on-campus audiences as to how the CRM can meet their needs
Update and maintain the CRM software configuration
Experience working in an admissions office or higher education environment is strongly preferred
Previous experience flowcharting and organizing projects or campaigns
Previous experience with CRM software or software that uses conditional merge and filtering functions
Database or SIS experience
Experience in programming and report writing
Ability to manage stress in a fast-paced, multi-tasking environment with a high volume of work
Exercise discretion and good judgment when reviewing sensitive admission materials and communicating University policies and admission procedures
Proficiency in managing a Relational Database Management System
Working knowledge of computer operating systems
Proven ability to work both independently and as a member of a team
Efficient and accurate use of Microsoft applications with a high level of proficiency in Excel
Ability to quickly learn and use new technology and software including PeopleSoft Campus Solutions and other third party software
Problem-solving skills and resourcefulness
High level of accuracy and organization

Marketing Customer Relationship Management Analysis Manager Resume Examples & Samples

Hindsight each campaign with high level metrics, trends and ad hoc analyses related to specific campaign objectives. Analyze offer and segmentation strategy to identify growth opportunities
Provide structure for the preparation of in-depth reviews of the Customer Relationship Management programs. Ensure that a holistic view of the program’s performance is clear. Provide input into future campaigns based on insights learned through reporting and hindsight analyses. Set up campaign tests to gain significant results; recommend next steps; apply learnings to future campaigns. Interface with internal and external clients
Develop and lead major insights and infrastructure development initiatives
Participate in Customer Relationship Management planning and strategic development efforts. Provide key insights needed to drive customer focused initiatives
Build and manage the Customer Relationship Management analytic team
Bachelors degree in Marketing or related field
Ten (10) years of marketing and four (4) years of management experience
Advanced skills in SAS programming, PL-SQL, T-SQL, and SSRS

Marketing Customer Relationship Management Analyst Resume Examples & Samples

Identify reporting needs/updates. Work with the Business Intelligence organization or available software to build out new reports
Track and forecast financial performance for each campaign/segment combination by time and channel. Monitor trends in campaign performance and proactively address underlying causes of trends; escalate major changes along with insights as to cause. Report performance against forecast including campaign level insights
Prepare in-depth reviews of the Customer Relationship Management programs. Provide a holistic view of performance. Provide input into future campaigns based on insights learned through reporting and hindsight analyses. Set up campaign tests to gain significant results; recommend next steps; apply learnings to future campaigns. Interface with internal and external clients. Assist business partners by performing ad hoc analyses related to Customer Relationship Management related activity
Experience in marketing analytics preferably in financial services
Experience with CRM and cross-channel marketing strategies
Solid background in campaign forecasting, test design and measurement
Response attribution experience
Strong communication skills through data visualizations, written and oral presentations
Experience interacting with business, technical and quantitative groups. Must be able to work closely with internal and external partners
Advanced skills with MS office
Very strong Excel skills. Must be able to build complex financial models
Experience with Business Intelligence/Report tools: Tableau, MS Analysis Services, etc
Advanced SQL skills. Experience with statistical analysis tools (SAS, R)
Big data experience. Experience with DMPs
Online marketing experience
Real-time marketing experience
Solid understanding of web analytics tracking and reporting

Customer Relationship Management Support With German Resume Examples & Samples

While working closely with the client and colleagues, you need to feel comfortable with communicating at different levels within the organization, from partners to peers
Managing fast-paced environment while being able to keep an eye on details
Showing proactive approach and seeking continuous improvement
1-2 years’ experience in direct mailing operations
Language skills: fluent German skills and very good English are essential

Senior Customer Relationship Management Support With German Resume Examples & Samples

Being able to take complex tasks to break them down in manageable components and to meet quality and timeliness deadlines
A bachelor's degree
4-5 years of total professional experience in international environment: 1-2 years’ experience in direct mailing operations
Experience working in a virtual team environment
Technical skills: advanced knowledge in MS Office

Microsoft Dynamics Customer Relationship Management Consultant Resume Examples & Samples

Participates in every aspect of the implementation from analyzing the customers’ business requirements to configuring Microsoft Dynamics CRM application to meet the customers’ needs
Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes
Demonstrates experience in use of the prescribed Microsoft Dynamics implementation methodology, Sure Step and understands the key activities and deliverables for the client engagement and internal projects
Is responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected
Facilitates the customer’s decision-making process and develops the functional design document that will drive the development process
Has industry experience and understands challenges and risks when implementing vertical applications, primarily within Distribution Retail, CPG, Manufacturing, Industrial Products and Service industries
Service Management experience a plus (FieldOne or Field Service experience)
At least 3 years experience in the core areas of CRM (Sales, Service and/or Marketing modules)
At least 3 years experience in consulting with Distribution (Retail, CPG), Industrial (Industrial Products, Manufacturing) clients and Service industry clients
At least 3 years experience in deep Business Analyst / Business Process skills (non-technical)
At least 3 years experience in Microsoft's Sure-Step Implementation Methodology
At least 1 year experience demonstrating core functionality of Microsoft Dynamics CRM products to potential clients and partners
At least 7 years experience in the core areas of CRM (Sales, Service and/or Marketing modules)
At least 7 years experience in consulting with Distribution (Retail, CPG), Industrial (Industrial Products, Manufacturing) clients and Service industry clients
At least 5 years experience in deep Business Analyst / Business Process skills (non-technical)
At least 5 years experience in Microsoft's Sure-Step Implementation Methodology
At least 3 year experience demonstrating core functionality of Microsoft Dynamics CRM products to potential clients and partners

Customer Relationship Management Coordinator Resume Examples & Samples

Assist in the European roll out project for a new Global communication application (AMCDI)
Conduct research into the current customer experience for the Volvo branded Roadside Assistance Services
Deal directly with Customers as part of the coordination Team in the UK Uptime Centre
The role may suit an individual wishing to use other European languages but this is not a requirement of the role
General assistance to other members of the Uptime Solutions team as required
Intermediate to advanced Microsoft Office or equivalent
Ability to learn on the fly
Proficient in English, written & spoken

Customer Relationship Management Marketing Consultant Resume Examples & Samples

Analytics/reporting background
Direct marketing vendor or client experience
B2B marketing background
Understanding of the North American B2B market (USA + Canada)
Data quality control & improvement experience
CRM platform experience (i.e. SFDC, custom marketing databases)
Database / Marketing Operations experience preferred
Dell sales process knowledge preferred

Microsoft Customer Relationship Management Associate Partner Resume Examples & Samples

Project financial planning, forecasting and reporting
Managing all project management domains on custom development and/or systems integration projects
Leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting/client management environment
Leading large (50+ FTE), geographically distributed (resources in 2 or more countries) teams
Building and maintaining relationships with C level executives
Being a recognized expert leading complex projects, demonstrated through mentoring project managers
Providing Project Management consulting services - training, assessment, and core skills - to help clients establish Project Management Offices (PMOs), implement best practices and transform their businesses
At least 3 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite
Leading large (50+ FTE), geographically distributed teams
Project Management Institute Project Management Professional (PMP) Certification
Financial Services, Distribution Retail, Consumer Product Goods (CPG), Manufacturing, Industrial Products and Service industries experience
At least 5 years experience in core areas of Microsoft CRM (Sales, Service and/or Marketing modules) or Microsoft Internet of Things solution suite
At least 10 years experience managing all project management domains on custom development and/or systems integration projects
At least 10 years experience leading large (contract value > $10 million), complex systems integration and/or custom development projects in a consulting management environment

Customer Relationship Management Specialist Resume Examples & Samples

Salesforce.com Power User
Bachelor’s degree in marketing, business, engineering, science or related field
Proficiency in Microsoft Office applications, especially Excel
Experience with Salesforce.com and SharePoint preferred
Strong planning and organization skills with the ability to multi-task and to form actionable plans given objectives
Possess excellent interpersonal skills with ability to influence others in a team environment
Excellent communication skills both verbal and written, with focus on simplifying technical process and system elements
High technical aptitude for new systems and ability to problem solve independently
Build/maintain strong relationships with managers and commercial Salesforce.com users
Work in and adapt to a rapidly changing business environment
Get results by taking initiative, overcoming obstacles & finding creative solutions

Customer Relationship Management Month Industrial Placement Resume Examples & Samples

Provide support for markets regarding email strategy and campaign setup
Efficiently use our CRM database in order to analyse the success and learning’s of our campaigns, developing an understanding of trends and providing insights
Maintain/update the global reporting template and communicate results to markets

North NJ Customer Relationship Management Resume Examples & Samples

Dealership level Customer Relationship Management (CRM) process trainer
Audits dealership performance and utilization of CRM tool (DealerSocket) and reports back to local Management team
Administrator of CRM tool including maintaining CRM database, templates, User Management, etc…
Executes and maintains marketing campaigns within the CRM tools, and tracks and reports effectiveness
Trains dealership staff on new CRM product updates and monitors productivity
Implements processes for data mining in CRM tool
Facilitates the integration between CRM, DMS and telephony systems
Attends weekly CRM calls with Regional Marketing Coordinator and DealerSocket consultant to review performance and share best practices
Collaborates with other Area CRM Performance Trainers to develop new opportunities to enhance processes, traffic management and ROI utilizing industry guide for best practices
Thorough and working knowledge of DealerSocket
Requires knowledge and experience with the Microsoft Office Suite of products, and have the aptitude to learn technical information quickly
Excellent project management, oral, and written communication skills are required
Must have the ability to work in a fast paced environment and work under pressure
Ability to identify business issues/requirements and to solve problems with many variables and unique situations
Ability to work independently and creatively and as part of a local Area Management Team
Must be able to maintain integrity, minimize confusion and keep control throughout the project lifecycle
Must be able to deal effectively with people, and possess good judgment, initiative, strong work ethic and dependability
Drive and hold a valid and current driver's license
Must be able to demonstrate ability to effectively and clearly deliver information to a range of audience’s
Excellent reasoning and logical thinking capabilities
This is not necessarily an exhaustive list of responsibilities, skills, duties requirement, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the

Customer Relationship Management Process Developer Resume Examples & Samples

Understanding IC and commercial CRM tools and applications dealing with products, services, scheduling, tracking and customer feedback metrics information
Review, develop and evaluate policy, planning, and requirements that impact IC Customer and IC-wide BI/CRM process development
Understand, develop and review IC –wide standards and requirements for BI/CRM and make recommendations on how best to improve them
Assist in developing a road-map and overarching process wiring diagram for IC Customer engagement process baseline and improvements
Assist in the identification, gathering and cataloging of IC Customer products and services to facilitate automated user selection, shipping, tracking, and delivery
Coordinate monthly IC Customer inputs to CRM “Common Operational Practice” Forums
Coordinate weekly IC Customer CRM inputs to Office, Director National Intelligence (ODNI) Customer Experience Campaign presentations
Coordinate weekly IC customer CRM internal working groups assessing and evaluating CRM standards and metrics relating to customer satisfaction
Education /Experience: Bachelor’s Degree and/or five years of field experience in the field of CR
Minimal of two years working in the IC
Demonstrated ability to thrive in a high energy, high visibility workplace environment
Must have demonstrated presentation skills and experience interfacing with the customer
Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)
Position requires a proactive, self-starting, independent, flexible engineer with excellent interpersonal skills with the ability to be productive with little supervision

Microsoft Dynamics Customer Relationship Management IT Specialist Resume Examples & Samples

At least 1 year of experience in the core areas of Microsoft Dynamics CRM (Sales, Service and/or Marketing modules)
At least 1 year of experience performing in a Developer capacity
At least 3 years of experience in the core areas of Microsoft Dynamics CRM (Sales, Service and/or Marketing modules)
At least 3 years of experience performing in a Developer capacity
At least 3 years experience working for a consulting organization
At least 1 year experience demonstrating core functionality of Microsoft Dynamics CRM product
At least 1 year experience with Scribe, JavaScript, SSIS, SSRS, ASP.net and/or SharePoint
At least one year experience with Microsoft's Sure-Step Implementation Methodology

Microsoft Dynamics Customer Relationship Management Lead Resume Examples & Samples

3-4 years of experience with Microsoft CRM and related systems
1-2 years of MS SQL RDBMS query languages
Experience with the Microsoft .Net stack
Experience with documentation of functional/solution design and system/integration/testing for MS Dynamics applications
2 years lead experience
Microsoft CRM Certification MB2714

Manager, Customer Relationship Management Resume Examples & Samples

Managing Salesforce.com – administration, training, etc. of the SF.com system for KSC (Sales Cloud)
Providing Daily Track Sales Reporting via Tableau
Managing the SAVO App & Web Management, KCompass App, KSC iPad/ Mobile Management and Ad Hoc Reporting/ Tasks
Collaborating internally with Kellogg IT, KSC Sales, Sales Strategy, Marketing and Etc. to drive business results
Providing Integrated Selling System Administration, Training, Building Project Management, Needs Analysis, and Avocation to the Kellogg Company
Implementing partners or consultants to assist on select projects where advanced technical aptitude is needed. This role is responsible for costing out additional work (visualforce programming, etc.) and taking a project management lead approach to build, test in sandbox, publish to production, and onboard sales
Testing and refinement of current tools / processes focused on driving insights and adding value to the KSC business
Salesforce.com CRM Sales Cloud administration experience
Sales Reporting Experience with a strong attention to driving insights (i.e. SAP, Tableau and etc.)
Comfortable presenting/ training small to large groups
Proficient in Microsoft Word, Excel & PowerPoint

Customer Relationship Management Marketing Senior Advisor Resume Examples & Samples

Clear communication to the business regarding targeting and strategy (+ listening to their needs)
Quarterly planning and managing Merkle CU’s (ability to push back on non-priorities)
Strong understanding of business priorities (BU’s, Segments and how they often are juxtapositions)
Learning segmentation and database parameters (Job Levels, Job Areas + Models ect) for successful campaign building (CRD’s) and a cohesive contact strategy
Understanding of email metrics, reporting and ability to develop new reporting views
Maintain and protect Dell EMC privacy standards

Customer Relationship Management & Analytics Co-op Student Toronto Resume Examples & Samples

Marketing analysis to drive the right offer to the right client at the right time. Tasks would include framing analytical objectives with senior leaders, sourcing relevant data, performing in-depth analysis and presenting actionable insights to stakeholders in a timely and effective manner
Interact with RBC IT, Marketing and Product groups and various technical groups to understand, champion, challenge and specify business, design and technical requirement for marketing tactics
Timely development, execution and quality assurance of Direct Marketing tactics through a variety of channels
Evolve and optimize campaign processes, and ensure the alignment to business and marketing objectives
Manage timelines, accuracy and reliability of Marketing Campaigns to meet the businesses objectives
Perform quality assurance audits to ensure the campaign design & build has been accurately interpreted to meets the business need
Follow all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
Ensure corporate reputation is maintained by strict adherence to privacy guidelines and ethics, data stewardship and governance policies and processes
Identify and implement new methods or processes to shorten the Marketing cycle or to reduce costs
Ensure that all CRM concepts, CIDM standard methodology and best practices are implemented in day to day routines by self and team

Customer Relationship Management Platform Manager Resume Examples & Samples

Manage the ongoing platform releases (internal development and vendor releases) and implementation of CRM business capabilities, technologies, and related infrastructure
Manage CRM environment (internal and external) and user licenses
Lead CRM platform life cycle management across enterprise based on current and future business capabilities
Utilize enterprise principles in building quality platforms either by leveraging custom components or commercial solutions
Collaborate with Commercial functions in leveraging the CRM platform to enable effective Customer relationships; work with IT Functions, Commercial Operations, Marketing, and Business leaders to identify opportunities for enhanced engagement
Evolve the operations and support model, increasing capability and reducing cost
Manage CRM platform budget and vendors
B.A. or B.S. /M.S. in Computer Science or relevant discipline
4+ years of experience implementing and managing CRM solutions at an enterprise level (Saleforce.com and/or Veeva CRM)
Experience in pharmaceutical industry required particularly in a Commercial function
Enterprise experience delivering customer relationship management capabilities utilizing internal teams and distributed groups
Experience translating technical information in to easy-to-understand business concepts
Expert level understanding of CRM systems and infrastructure
Experience / Certifications with Salesforce.com and/or Veeva CRM is preferred

Customer Relationship Management Lead Resume Examples & Samples

Experience with EPLC, SDLC, and ITIL
Knowledge of IT services
Ability to manage customers effectively in a stressful environment and write clearly, including developing SLAs and process flow diagrams
3+ years of experience with managing various client projects and infrastructure support services
Knowledge of customer outreach capabilities, client engagement activities, organizational techniques, and customer service
Ability to manage multiple tasks and project assignments
BA or BS degree in a technical field
Project Management or ITIL Certification

Customer Relationship Management Executive Resume Examples & Samples

Build effective fashion campaigns that answer the needs of relevant customer segments
Be an advocate of the customer’s experience to continually create WOW moments
Take ownership of the operation and performance of assigned email and mobile communication channels
Coordinate across departments to plan and prepare relevant content for subscribers
Understand business objectives and conduct meaningful analyses to identify impactful developments that will improve the performance of the communications
Utilise digital technology and creativity to push the boundaries of the CRM experience
Assist in the optimisation of other relevant CRM related communications to broaden understanding of CRM

Sdl-customer Relationship Management Resume Examples & Samples

Graduate with at least 9 -12 years of post-qualification experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score etc
Prior experience in managing Accounts Payable Helpdesk and experience of working on procurement ERP platform like Ariba, Oracle, Millie. etc. is preferred
Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite
Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must
The scope of responsibilities include prioritizing workload
Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
Frequent contacts with internal/external customers and other company representatives at all levels of management
Proven People leadership skills and the ability to assess, develop, retain and nurture talent. Ability to drive team cohesiveness, collaboration and cooperation within team and cross functionally in a multi-cultural environment
Experience of running a diverse team of 10-15 team members is required
Strong Process & People Focus
Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions
Should be flexible to work in the shift environment
Customer orientation /ability to empathize with the customer
Demonstrated high performance in the previous organization
Demonstrated ability towards troubleshooting and query resolution. Must be detail oriented with good problem solving skills Exposure to quality tools like six sigma, Quality tools etc is preferred

Customer Relationship Management Collaborative Program Initiative Between National Grid & Kingsborough Community College Resume Examples & Samples

Must have at minimum a High School Diploma or GED
This is a full time position of 40 hours per week
Preference will be given to multi lingual candidates; Spanish, Mandarin, Cantonese, Russian and those candidates with prior customer service experience
There are comprehensive benefits with this position available after 6 months of successful employment

Customer Relationship Management & Project Manager Resume Examples & Samples

Good experiences in planning & marketing the CRM offers towards end customers in retail business
Strong data mindset and able to introduce measurements, conduct analysis over aggregated customer data and draw meaningful conclusions
Good knowledge on customer journey and operation process on frontline from customer angle. Understand what is effective communication
Strong negotiation and coordination skills
Open-minded, have passion in digital and customer marketing innovation
Good communicator towards all stakeholders and influence positively

Customer Relationship Management Program Manager Resume Examples & Samples

Minimum of four years of CRM marketing communications experience working with project budgets
Knowledge of CRM marketing principles, processes, techniques, and marketing communications planning and segmentation methods
Knowledge of the strengths and weaknesses of print (magazine, direct mail, newspaper,) broadcast (radio and TV) digital and social communication channels (online) and their related production methods
Knowledge of CRM tools for campaign management, email marketing, marketing automation, business Intelligence and reporting
Negotiation skills
Work with minimal direct supervision
Multicultural
Demonstrated commitment to being accountable for results, plus the ability and initiative to accept a high level of responsibility
Willingness to work evenings, weekends or at home as needed
Minimum of six years’ experience in CRM marketing communications in a large company/retailer with budget management responsibilities
Master of Business Administration or equivalent experience

Microsoft Dynamics Customer Relationship Management Developer Resume Examples & Samples

JQuery
JavaScript
Team Foundation Server (TFS)
Visual Studio
Microsoft Office Suite, specifically Microsoft Word, Excel, PowerPoint, and Visio
Strong technical background on Microsoft technologies/trends
Strong analytical, presentation, and writing skills
At least 3 years team lead experience or management experience of 5+ team members (management consultant only)
At least 2 years project experience in enterprise business application development and delivery (e.g., CRM, ERP, SCM, HCM)
At least 1 year project implementation experience using Microsoft Dynamics 365, Microsoft Dynamics CRM online, or Microsoft Dynamics CRM 2016, 2015, or 2013
At least 2 years project experience using web development tools and technologies such as: ASP.Net, C#, .NET, SQL Server or similar products
At least 2 years experience working within a team environment
Basic knowledge of software development methodologies (Waterfall and/or Agile)
Basic knowledge of object oriented concepts and design as well as the ability to develop complex technical designs
At least 2 years consulting experience working for a global systems integrator
Microsoft Certified Professional (MCP)
At least 1 year project experience working with Microsoft Dynamics 365 Operations or Microsoft Dynamics AX 7, 2012, or 2009
At least 1 year project experience working with global and offshore project teams
Mobile Development (Windows 10)
Abstraction Framework
Angular.js and Breeze.js
HTML 5
Data Migration (Scribe, SSIS)
WCF
SOAP
Microsoft BizTalk (or equivalent ESB)
Microsoft SharePoint (JSOM, CSOM, REST APIs)
Microsoft BI experience (e.g., Power BI, Cortana Intelligence Suite)
Microsoft Common Data Model
Microsoft PowerApps

Customer Relationship Management Administrator Resume Examples & Samples

Manage TargetX, the Graduate Schools Customer Relationship Management (CRM) system, helping programs load leads into the software and setting up communication plans to help recruit students
Manage the TargetX application and decision modules, ensuring that they reflect the individual needs of over 100 graduate programs; maintain the application terms, open dates, and deadlines for individual programs; maintain the Application Requirements Manager (ARM) to ensure we are collecting customized requirements
Set up communication campaigns for the Graduate School and individual graduate programs as needed; communication campaigns will include recruitment, communication throughout application process, and after admission decisions are rendered; customize email templates, set up target populations for each email campaign; manage scheduling broadcast emails and campaigns
Configure recruitment events and inquiry forms by setting up the events/form in the system, ensuring the data connectors are configured appropriately to collect data, set-up email communication to advertise and follow-up after the event/form submission
Handle daily maintenance of the CRM including duplication resolution, data cleanup, graduate user support issues, and program requests; monitor day-to-day activity of student interaction with the CRM
Assist the Director of Student & Academic Services and the Associate Dean for Recruitment and Retention with special projects to improve graduate admissions and recruitment as needed; provide data for reporting and tracking purposes upon request

Customer Relationship Management Intern Resume Examples & Samples

Salesforce Accounts and Contacts with Data.com
Business Science Major preferred
Experience cooperating and working with a large team to deliver a defined set of objectives
Experience with external and internal communications
Solid organizational skills, including attention to detail and multitasking skills
Strong working knowledge of Mircrosoft Office products and organization tools
Experience with Salesforce and other SaaS/Cloud software is a plus

Marketing Manager Customer Relationship Management Resume Examples & Samples

Oversee execution of all grand opening, distressed market, and TurningPoint patient acquisition campaigns (DM and email), response analysis and reporting
Oversee day to day execution of all prospect and pre-/post-appointment patient communications (email, SMS, robo call, DM), engagement/response analysis and reporting
Initiate and oversee all campaign offer, targeting and creative testing (A/B, multi-variate, etc.) including response analysis and reporting
Collaborate with support agencies to ensure CRM best practices are always employed and to identify emerging/new trends and technologies
Work with IT and support vendors to ensure continuous, daily, flow (and proper processing) of all pre-appointment, post-appointment and feedback files
Partner with IT on break/fixes and other enhancements/modifications to existing data processes/communication platforms
Partner with Field Support, Patient Satisfaction and Clinical to identify opportunities to improve patient communications (message, cadence, and channel)
Work with the Social team on

Microsoft Dynamics Customer Relationship Management Lead Resume Examples & Samples

5-7 years of experience with Microsoft CRM and related systems
3-4 years of MS SQL RDBMS query languages
Willingness to travel to 50%

Customer Relationship Management Resume Examples & Samples

Parts Sales Process
Diploma in Automotive, Logistics and/ or Business Administration or equivalent
Experience (type of)
At least 8-10 years in the automotive business in particular After-sales area
Proven record of customer service experience
Very good communication and problem solving skills
Specific knowledge
High customer orientation
Knowledge of automotive parts and dealer operation process
Native English speaker or excellent in English speaking and business writing
Native Mandarin speaker or fluent in Mandarin with understanding of local business environment

Director Customer Relationship Management Resume Examples & Samples

Lead a team of CRM professionals, provide technical guidance and mentoring
Analyze and segment customers by category, value, recency and identify relevant targeting
Manage customer loyalty program; develop KPIs and dashboards for executive leadership
Partner with cross functional teams to implement best practices on customer relationship management programs
Launch new features and products within the existing CRM platforms to Sales, Marketing and Service teams
Work with the Analytics team to create the proper reporting and analytics to analyze the performance of cross-channel marketing programs
Develop a framework and methodology for mapping our existing customer journeys, scoring the customer journey performance and resulting customer sentiment
Develop and manage overall customer contact strategy – driving towards a goal of targeting customers at the right time, in the right format with the right content for them
Collaborate with the other parts of the organization to identify common challenges and develop optimal solutions
Develop presentations, project plans, timelines, and vendor relationships to ensure projects are delivered with the highest quality and on time
Bachelor’s degree and a minimum of 8 years of relevant work experience in Customer Relationship Management roles
Experience leading teams of employees. Ability to coach and motivate teams
Experience developing various types of customer lifecycle campaigns (loyalty/retention programs, new customer acquisition, win-back, etc.)
Experience with Salesforce.com and database technologies
Comfortable interacting throughout all levels of the organization and external partners

Customer Relationship Management & Retention Resume Examples & Samples

Accountable for the forecasting, planning and execution of all campaigns and programs designed to improve the ARPU & retention rates of our customer base
Develop customer segmentation strategies and govern the contact strategy across each group to ensure optimum customer experience is balanced alongside maximum revenue return
Lead and govern all customer communications, including lifecycle programs which aim to manage the most effective outcome across each related touchpoint and journey
Partner with Analytics to perform customer & campaign analysis as well as predictive & segmentation modelling to help highlight opportunities and resulting strategies
Inform and influence offers, promotions and journeys required to drive increased LTV. In particular, work to build save strategies and promotions to reduce churn and incentivize loyalty
Ensure robust operations are in place for all 1:1 communication channels, including seamless integrations with touchpoints not directly managed within the team (e.g. Call Center)
Accountable for daily monitoring, optimization and ROI across all channels, customer KPIs and programs. Building robust report and conducting ad hoc analysis to inform the team’s planning as well as broader business strategy
Develop and lead a team of highly motivated customer management & retention experts across both external vendors and internal hires
10 years of experience in CRM & Retention Marketing, within a subscription based consumer business. Entertainment or Telecommunications industry preferred
Proven ability to improve retention & upsell/cross sell rates at scale in a complex and high performance driven environment
Hands on experience with CRM & marketing automation capabilities, including Campaign Management & 1:1 outbound channel fulfilment solutions (Push, Email, SMS, In Product)
Aptitude for measurement and performance accountability is required.Analytical thinker with a depth of knowledge in channel level analytics, campaign tracking and ROI metrics is a must. This includes the ability to stitch channel and customer level analysis together
Proven results with growing actionable marketing databases,
Proven ability to lead robust testing strategies across multiple KPIs and campaigns
Strong communication and presentation skills with an ability to communicate both upwardly and cross functionally
A Bachelor’s degree in Marketing, Business or equivalent required. MBA preferred

Internship Customer Relationship Management Resume Examples & Samples

You are in Bac+3 or Bac+4 degree level (or equivalent) in General Engineering
You have basic technical knowledge about airplanes
You master the use of the Microsoft Office pack (especially Excel with macros)
Soft skills : able to speak up, enthusiasm and good at communicate

Customer Relationship Management Analyst Resume Examples & Samples

Review 3rd party sales reports for payments to Buying Groups on a monthly basis
Coordinating the flow of information between the Distributor, Dealer and Sales Organization
Generate monthly reports for internal/external customers from these Buying Group sales
Review and process monthly claims from the Buying Groups
Update new/changed Dealers and Retailers in SAP Buying Group files
Administer iSelect program created by Sales & Marketing
Create monthly reports for the iSelect program for internal/external customers
Monitor iSelect program credits to request and dispersed to distributors
Administer Elite program created by Sales & Marketing
Create Ad Hoc reporting for internal/external customers upon request
Manager Dealer Locator file
Provide product support to consumers and retailers that call on Consumer Hotline
Other duties may be assigned as needed to support the business

Applications Sales Representative Customer Relationship Management Resume Examples & Samples

Build pipeline to required coverage through direct engagement in the market
Drive revenue through both direct sales and partners to achieve assigned revenue quota
Provide accurate forecasting, pipeline tracking and reporting
Develop a strategy and business plans with key accounts
Promote Oracle Commerce technology at the highest level of the corporate, practice and technology groups
Research competitive landscape; determine strengths and weaknesses to effectively communicate key selling points and value
Understand the profile of target customers and develop a qualified sales pipeline
Build and maintain strong relationships with both current and prospective clients
Work effectively with the sales and Commerce support teams (services, finance etc)
Manage full cycle solution sales

Analyst, Customer Relationship Management Resume Examples & Samples

20%: Capture marketing campaign requirements through close collaboration with marketing partners
40%: Provide marketing support, including set-up of campaigns and strategies in IBM Campaign and Interact, for small to medium size campaigns
40%: Design, test and execute campaigns using product- and activity-based purchase triggers, segment and personalization rules to support business goals
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job
Bachelors degree within a technical field is strongly preferred
Previous retail experience strongly preferred
Previous CRM experience strongly preferred
Project management skills are strongly preferred
Excellent verbal and written communication skills; ability to communicate analytical information in clear, concise presentations
Experienced in CRM execution and management, preferably in a retail context
Experienced in the application of segmentation and predictive modeling
Strong analytical skills skilled in utilizing Unica and other CRM software
Proficient with PowerPoint, Excel, Access

Customer Relationship Management Resume Examples & Samples

Performs other activities related to program and departmental duties as assigned or requested
5+years of experience planning and launching lifecycle campaigns with demonstrable results
Hands-on experience with an email or CRM platform a plus
Experience using campaign management tools to execute campaigns
Experience with A/B testing, messaging, and post-campaign analysis
Expertise at digesting and understanding large sets of data
Excellent organizational skills with strong attention to detail
Ability to balance an intense attention to detail with swift execution
Bachelor's degree or equivalent experience. MBA is a plus
A self-starting attitude—ready to seize opportunities to make an impact without needing to be told
Salesforce, Marketing Cloud and Tableau expertise a plus
Familiarity with HTML and CSS a plus
5+ years related experience planning and launching lifecycle campaigns with demonstrable results

Enterprise Customer Relationship Management Lead Resume Examples & Samples

Execute the CRM Program Strategy and Vision and champion cross-functional teams towards building the center of excellence infrastructure needed to fully support CRM program
Partner in developing CRM Business Goals, including segmentation & offer strategies that increase customer engagement & retention and, detection strategies to reduce fraud
Ensure consistent process and controls are in place across lines of business and platforms to mitigate risk related to data privacy, compliance and legal and allow for advanced adoption and efficiency gains
Oversee the creation, prioritization and execution of the CRM roadmap
Establish cross-functional CRM program governance
Lead and develop a team of highly motivated CRM Specialists
Responsible for all CRM related business vendor relationships
Execute reporting and analysis on CRM program performance, including identifying business drivers and opportunities for improvement
Perform ad hoc analyses for internal stakeholders and executives
Identify CRM insights and trends and share findings and recommendations
Brainstorm and implement changes to CRM tools, processes and impacts of technology migrations to streamline or improve execution
Solicit the support to expand CRM in the future as required
Master’s degree, or equivalent work experience
Five or more years of managerial experience
Excellent leadership and interpersonal skills
Excellent written and verbal communication skills, with strong presentation and report writing skills
Cross-functional governance, prioritization and project management experience
Demonstrated ability to work in a fast paced environment, learn quickly, be a team player, and manage change effectively
Self-motivated, responsive and dedicated to customer success
Ability to work efficiently and meet deadlines in a cross-functional, team-based environment
Ability to manage multiple projects with various deadlines simultaneously
Proven analytical abilities, understanding of statistics & proficiency in Excel
Understanding of technology and ability to partner with IT and other key stakeholders to create and deliver against CRM roadmap
Knowledge of competitive market, banking operations, and U.S. Bancorp's products and services
Experience working with CRM methodologies and software

Customer Relationship Management Administrator Resume Examples & Samples

Provide CRM Administrator support to users, diagnosing and resolving problems
Monitor data quality, data migrations, and data integration
Represent the interest of the users while maintaining the integrity of the CRM system and data
Gather, identify and analyze CRM business requirements and ensure appropriate requirements are met by the CRM system
Train users on system functions and processes for CRM systems
Minimum of one (1) year of experience supporting a CRM Salesforce platform
Sales & Marketing knowledge
Data integrity experience
Process improvement experience
Technical system aptitude
Ability to work both independently and part of a team
High attention to detail and highly organized
Strong Communication and interpersonal skills

Microsoft Customer Relationship Management Associate Partner Resume Examples & Samples

Skill development: helping our employees grow their foundational skills
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Customer Relationship Management Analyst Resume Examples & Samples

University degree in business
Minimum 5 years’ experience in an analytical or Project Management role with exposure to Sales and Marketing
Working knowledge of the healthcare environment
Customer Relationship Management (CRM) system experience
Strong written and verbal communication skills including presentations
Ability to facilitate training
Collaboration skills to gather necessary information and build trust
Time management and prioritization skills
Advanced IT skills in MS Project and Excel
Strong systems & analytical skills
Effective in working with databases
Current Salesforce Certified Administrator
Experience with Salesforce.com CRM
Previous work experience in the medical device industry
Written & oral communication effectiveness in French
COGNOS experience
Previous work experience in the Healthcare industr

GTB Americas Customer Relationship Management Resume Examples & Samples

Determine which clients should be visited by the Head of GTB Americas. Work with sale/coverage to create briefing documents and presentation material
Reinforce senior management decisions by providing deep dive analysis on client buying behaviour of "green clients" based on industry group, asset type, market cap and region
Represent the Head of GTB Americas in client rated meetings when necessary
Collaborate with relationship managers to determine any possible risk/opportunity to share of wallet, market share, and highlight any potential cross selling opportunities
Perform analysis on client activity trends and individual market in comparison to the broader market to determine any correlation and provide recommendations to management team on potential areas of interests to clients and brief the Head of GTB Americas
Distil large sets of client data into an easily digestible format to provide management with a clear crisp story on how clients should be covered, how to allocate internal resources, and increase drivers of revenue
Analyse feedback from surveys and client votes to provide an update to senior management on how the services, sales team, and research are ranked, rated and recommending ways gain additional market share
Attend meetings with stakeholders to provide insight on services currently consumed and help highlight additional products and service offerings that may be a potential fit
Strong Communication skills – written, verbal & presentational
Ability to craft a story based on data and analysis, discussions and market knowledge
Strong technical and analytical skills
Highly proficient with MS Office suite, especially MS Excel and MS PowerPoint
Background or experience in consulting, sales support and/or analytics preferred
Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines
Familiarity or experience with Transaction Banking product areas preferred
Self-driven, but able to work well with a team and collaborative in approach
Technically strong in excel and PowerPoint

Application Development & Customer Relationship Management Project Manager Resume Examples & Samples

8+ years of experience with project management, including using SalesForce, Siebel, and MS Dynamics
5+ years of experience as a solution architect, including managing a team of 10-20 members’ process improvement and delivery
Experience with CRM
Knowledge of how to lead teams, talk with the business, negotiate with vendors, and contact management
Knowledge of project management, applications development, change management, and general systems engineering
Ability to lead SW development teams and all aspects of project management
BS degree in Software Engineering or Systems Engineering
8-10 years of experience in a project management role
Experience with SalesForce projects
Experience with program management, including managing other PMs
Knowledge of SalesForce dynamics and how it integrates with other systems
Ability to drive technical developers
Possession of excellent oral and written communication skills, including driving timelines and reporting or mitigating risks

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