Business Relationship Management Resume Samples

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I Keebler

Ignacio

Keebler

85043 Verna View

Boston

+1 (555) 900 6678

85043 Verna View

Boston

Phone

p +1 (555) 900 6678

Experience Experience

Houston, TX

IT Senior Manager Business Relationship Management

Houston, TX

Littel-Schaden

Houston, TX

IT Senior Manager Business Relationship Management

Assists Director and senior staff’s point of contact for IT issue escalation
Acts as a single point of contact for IT Portfolio for Global Product Line Management Team (Senior Vice President and their direct reports)
Drives the prioritization of IT projects / IT investments and bring projects to conclusion on-time and within budget
Acts as IT counsel to the Global Product Line staff
Contributes to the business strategy, by identifying how IT can contribute to business goals in conjunction with the Key Business Contacts
Ensures communication and coordination with leaders of other IT groups
Maintains detailed knowledge of the key business processes and systems employed by the business

Detroit, MI

VP IT Business Relationship Management

Detroit, MI

Block-Waters

Detroit, MI

VP IT Business Relationship Management

Provide detail analysis on new vendor’s product evaluations and its associated architecture fit to meet our strategic objectives
Provide financial stewardship for capital and expense budgets
Elevate the role of the Program Management Office (PMO) as respected leaders of transformational projects
Provide detailed, accurate and timely updates on current activities to all stakeholders and to the CIO
Collaborate with individuals across the company who are consumers of technology, data and information and guide these individuals in operationalizing advanced technologies within their business processes
Develop, socialize and operationalize the Business-Technology Strategy
Build and maintain strong business partner, supplier, and customer relationships with consistent, proactive and thorough communications

present

Phoenix, AZ

IT Business Relationship Management Director

Phoenix, AZ

Armstrong-Kris

present

Phoenix, AZ

IT Business Relationship Management Director

present

Conduct and manage customer satisfaction reviews and analysis including preparation and maintenance of the business customer survey questionnaire
Conducts periodic meetings with Business Units, Business Partners, IT Management, Stores Operations
Understand key stakeholders and influence patterns within the organization; target the right stakeholders at the right time
Maintain a detailed knowledge of key business processes and how technology supports them
Ensures Alignment to IT Strategy and Brand ‘s policy
Lead the prioritization of projects, particularly using cost / benefit analysis to proactively managing business demand
Acts as escalation point for problem resolution and prioritization

Education Education

Bachelor’s Degree in Visibility Within

Boston University

Bachelor’s Degree in Visibility Within

Skills Skills

Excellent verbal and written communication skills
Strong analytical skills
Hyperion
PPM (Project and Portfolio Management)
Microsoft Office suite, including Visio, PowerPoint, Excel, and Word
Selectica
Global Service Manager
Identity Manager

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15 Business Relationship Management resume templates

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IT Business Analyst Business Relationship Management Resume Examples & Samples

Assist with the obtaining of specifications related to changes in the business functions of our international business partners. For projects that move forward into development, the business analyst will assist the team depending upon the scope and complexity
Translates business concepts and ideas into specific requirements
Define the business process and requirements while striving to maintain global standards
Document the business requirements (helps to assemble discovery, project definition, and business requirements documents including business process models.)
Document business benefits and assist in preparing executive presentations
Interact with the international users to understand their needs and learn to anticipate ways in which technological solutions can enhance the business processes. Be a continual advocate of business needs
Foster an environment of communication between our IT and Business partners to ensure that business requirements are met
Assist in the creation of business use case scenarios for proposed projects in support of moving those projects forward
Conform to project management framework standards, procedures, and templates. Work with internal and external resources assigned to develop the requirements into technical specifications
Assists in the development of implementation plans. Oversees the development and execution of training and user acceptance testing plans
Four year college degree or equivalent work experience
3+ years of related experience in a business analysis role within the IT function
Must have interaction experience with customers across an organization, ideally in a global setting. International experience is a plus
Retail experience preferred or relevant experience in a complimentary industry such as toy or apparel manufacturing, retail software development, retail consulting, supply chain management, or logistics
Familiarity with Project Management Methodology and exposure to all phases of the SDLC
Exposure to International business culture and language is a plus

Business Relationship Management Director Resume Examples & Samples

Develop strong relationships internal and external stakeholders of TG services
Identify and propose changes to broken or sub-optimal technology service delivery
Enhance communications efforts to/from stakeholders and the Technology Group
To assist the Enterprise Architect develop the information technology architecture model providing input into the relative fit of technology to business need
Provide proactive recommendations to the business on TG applications, process and benefits to their business needs
Ability to communicate complex problems in a non technical and simplified manner
Ability to effectively communicate business needs to the technology teams
Attention to detail and excellent analytic skills
Well organized and able to work on own initiative
Good interpersonal skills, able to influence and engender collaboration
BA, BS or the equivalent
Prior experience in Business Relationship Management or HMH stakeholder specific equivalent

IT Business Relationship Management Director Resume Examples & Samples

Is the primary interface for all services and capabilities of IT to the Business Groups and be the provider/recipient/sponsor of ideas, requirements, and needs of the Business to IT
Maintain a detailed knowledge of key business processes and how technology supports them
Responsible for innovating and identifying key themes and concepts that can be leveraged by the Business Groups
Deliver business impact and innovation to business by truly understanding their key business issues and opportunities
Engage with Business Groups to drive idea generation, leverage the services and capabilities of IT
Understand key stakeholders and influence patterns within the organization; target the right stakeholders at the right time
Attend business meetings and appropriate management forums, providing a central point of information for all related IT activities
Have an up to date and detailed understanding of both Business and IT strategy
Ensures Alignment to IT Strategy and Brand ‘s policy
Lead the prioritization of projects, particularly using cost / benefit analysis to proactively managing business demand
Support the demand process through realization and delivery of the service, maintaining a detailed understanding of both IT operational performance and progress of ongoing development
Oversight on requirements and measurement of benefit attainment
Acts as escalation point for problem resolution and prioritization
Conducts periodic meetings with Business Units, Business Partners, IT Management, Stores Operations
Conduct and manage customer satisfaction reviews and analysis including preparation and maintenance of the business customer survey questionnaire
Supports delivery of IT Business Unit projects with IT PMO and other IT groups

Director, Business Relationship Management Resume Examples & Samples

Primary liaison between IT and the business defining IT demand and delivering technology to enable and meet business strategy and support day-to-day operations
Facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information.
Managing demand for applications work and prioritizing requests for application enhancements and new development across the business portfolio supported, working with the DCIO/RCIO to manage demand across the Line of Business or region
Providing VIP support in conjunction with and on behalf of the Global Service Desk, acting as a point of escalation for incidents with high business impact
10 % 1. Strategic Planning - Participate in business and IT strategic planning; define IT needs of business units; help develop IT strategy and funding plans in alignment with business needs; promote innovative thinking and utilization of IT resources in the business. Understand the workings and strategy of the business as well as current market trends. Understand the strategy and direction of IT within SPE
20 % 2. Demand Management – Represents the overall technology solution portfolio for a given business area. Oversees the quality and delivery of IT services in support of business expansion and business operations. Prioritizes requests and secures stakeholder support and funding. Accountable for defining and initiation of projects through green lighting
10 % 3. Customer Relationship Management – Manages customer expectations; resolve customer satisfaction issues; train and educate customers on the use of technology; ensure business unit is receiving appropriate and adequate levels of IT services; offer alternate solutions to customer problems (e.g. process changes); communicate IT goals, activities and accomplishments to the business
20 % 4. Leadership, Staff Development and Financial Management – Provide direction and coaching to the IT staff. Develop the staff to understand the business as well as the technology. Develop and manage department and project budgets
40 % 5. Delivery Oversight – Initiates and provides oversight for application development projects that are delivered on time, within budget and containing the agreed upon functionality. Works closely & collaboratively with ADM and EIS towers to seamlessly insure high quality IT service delivery. Supports the proper implementation of appropriate compliance, security and controls as defined by SPE policy and governance
Solid understanding of the day-to-day execution of business processes and related IT tasks
Knowledge of project and program management fundamentals
Strong understanding of multiple software delivery life cycle methodologies
Typically 3+ years experience in managing leadership level business relationships within the entertainment industry
Proven history of IT management in either application support management or project management, with 8+ years of experience managing technology teams
Organize and lead the production of all collateral required to initiate a project (including vision document, business case/cost benefit analysis, high level requirements specifications, and other elaboration phase outputs). Assess/recommend skills and resources needed to successfully complete the project(s) and achieve the business and IT goals
Manage the project through all the phases and milestones from requirements gathering to post-implementation reviews. The project manager is responsible for ensuring that the necessary resources/skills are available as the project(s) go through the various phases of a software development life-cycle
Custom in-house FLEX based document management system
Alfresco/Alfresco Share content management system
Accutrac (physical records management)/Iron Mountain
Video Library (employee/research video rentals)

Global Director IT Business Relationship Management Resume Examples & Samples

Excellent understanding of the organization’s goals and objectives
Demonstrated knowledge of the organization’s core business processes and operations, along with the strategic use of technology to grow a business
Demonstrated portfolio management skills, including planning, budgeting, and controlling processes, and valuing IT investments
10 years of related managerial work experience
Able to exercise independent judgement and take action on it
Excellent analytical and creative problem-solving skills
Excellent listening, interpersonal, written, and oral communication skills
Logical and efficient, with keen attention to detail
Ability to effectively prioritize and execute tasks while under pressure
Experience working in a team-oriented, collaborative environment
Able to persuade / influence stakeholders to drive optimization and standards

Director IT Business Relationship Management Resume Examples & Samples

Serve as primary liaison between IT and the business defining IT demand and delivering technology to enable and meet business strategy and support day-to-day operations
Owning approved business driven IT programs & projects and management of their respective business cases, ensuring that they deliver business value. Monitoring, and reviewing all project and program economics including costs, operational budgets, staffing requirements, resources, and risks
Leveraging the enterprise’s IT organization, infrastructure and technology capabilities to deliver business results
Managing a team of business relationship managers, project managers, & business analysts comprised of employees and service providers to drive and own the definition of business requirements
Establishing and monitoring service levels as developed and agreed upon in association with ADM Service Delivery Managers and Sr. Application Leads
Experience as a consultant or facilitator
Strong business domain knowledge and business acumen
Typically 3+ years’ experience in managing leadership level business relationships within the entertainment industry
Proven skills in project management and project management oversight
BA/BS or equivalent experience required

Regional Manager IT Business Relationship Management Resume Examples & Samples

Assess the impact of technology availability and capacity on the Group and its Divisions at the regional level
College diploma or university degree in the field of business administration, computer science, finance, or information systems
A minimum 10 years of experience in senior leadership roles in industry
Demonstrated program management skills, including planning, and controlling processes
Ability to understand and communicate/present detailed and advanced business solutions

Business Relationship Management IT Analyst Resume Examples & Samples

Strong communication, presentation, leadership skills, Process (BPMN) modelling skills
Functional knowledge with a preferred emphasis in wholesale environments
Project management experience, both processes and tools, with strong customer focus
SAP knowledge preferred
ITIL certified
Humble & Hungry. Confidence without arrogance; driven to continually “up their game" regardless of prior successes
. Commits to stretch goals and delivers; holds self to highest performance standard

Business Relationship Management Analyst Resume Examples & Samples

Document the “to be” business processes and identify significant changes from current processes
Document the technical and data requirements
Support & execute the demand management process and portfolio
Track and report value realization over solution lifecycle
Support the design team in areas that require an understanding of business processes
Pro-actively support process improvement initiatives, identify process improvement opportunities
Bachelor’s Degree in Business, Computer Science or Engineering
2 – 4 years’ experience managing relationships with internal business customers
Functional knowledge with a preferred emphasis in retail environments
Ability to translate relevant business concepts to efficient system driven processes
Fluency in English; proficient in Spanish
Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues; highly effective in a matrix environment
Unparalleled Integrity. In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
Action Oriented. "Can do" and "does do" attitude; authentically engaged with people and situations
Accountable. Commits to stretch goals and delivers; holds self to highest performance standards
“Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand

Business Relationship Management Resume Examples & Samples

Partner with business stakeholders and subject matter experts to understand business needs in order to effectively gather and document business requirements and use cases
Superior facilitation and communication skills; capable of interfacing effectively with multiple levels of management across iHeartMedia business units
Leads requirements gathering sessions to evaluate and document existing business processes and future business needs
Evaluates requirements against existing business and system processes
Ability to document as-is business processes and work with business leaders to develop improved & streamlined solutions to complex business challenges
Identifies process, technology and organizational role changes necessary to support business goals and objectives
Collaborates with business stakeholders to review requirements and proposed solutions, including trade-off analyses and project costs. Ensures sign-off of business requirements
Ability to communicate technical issues to non-technical users/business stakeholders
Facilitate meetings with clear agendas, action items, and outcomes
Able to communicate requirements with technical staff that will implement technical solutions to business problems. Develops systems documentation and conveys this information to technical team for translation into programming languages or implements into COTS technologies
Creates and manage project plans; ability to decompose projects into manageable tasks, balancing scope, time, cost, quality, and resources
Experience working both independently and in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks in a fast-paced environment
Bachelor’s Degree, preferably in Information Technology, with at least 5 years’ experience working in a corporate environment
Minimum 3 years’ experience writing detailed requirements of user needs, business impacts, and system functionality for software development life cycle that are actionable, definable, relevant, measurable, and testable
Highly proficient verbal and written communication skills
High attention to detail with excellent organizational skills
Highly focused and self-motivated
Proactive and results-oriented
Proficient working with Microsoft Office Suite and SharePoint
Experience with MS Project Server/Project Online is highly desirable
Experience working in an Agile environment

Business Relationship Management Advisor Resume Examples & Samples

You will partner with IT Leadership, using deep IT knowledge and broad business and functional knowledge, to develop and maintain a highly diversified portfolio of services and solutions. You will ensure integration across process, data, and technology for all solutions
You will provide central oversight of budget, risk management, strategic alignment of IT investments, demand and investment management
You will apply deep understanding of business partnering practices and procedures in leading the definition and execution of effective IT demand. You will develop a deep understanding of functional processes, pain points, needs, etc
You will educate on end-to-end process to regularly identify and evaluate events that could affect functional performance while keeping alignment with Cargill policies
You will link business/function/marketplace trends with technology; you will communicate impacts
You will act as thought advisor to function leadership members to pro-actively identify opportunities for continuous improvements across the function. You will analyze process breakdowns to ensure lessons are learned. You will drive efficiencies with the regional delivery organizations
You will act as a strategic counselor and advisor within the function to ensure successful introduction of new solutions, technologies, and applications to enable processes. You will align all solutions with Enterprise Architecture framework
You will promote collaboration across the IT service delivery teams and other BRMs to provide first class IT services to the functions as one Global IT organization
You will create a shared mindset and establishes contractual agreements (SLAs) with function leadership that specify expected outcomes, deliverables, and terms of engagement
You will integrate qualitative and quantitative metrics to create reports and scorecards for use in decision support
You will manage the IT budget for the function while sharing the value of IT services with stakeholders
You will expand and monitor integration across processes, data, and technology
You will build and maintain a sustainable business relationship with function leaders as well as other corporate executives where appropriate
You will lead and provide broad guidance to the medium-long term function IT strategy and ensures overall alignment with business, function and PDT strategies
You will act as a strategic advisor, leveraging industry trends for business partnering activities, while communicating the vision and strategic direction for delivery and investment of IT services and solutions
You will utilize knowledge of industry trends to identify problems that could benefit from a technology solution and opportunities to improve technology productivity and efficiency
You will identify internal and external technology initiatives/trends that could affect the function and its ability to manage within its risk appetite. You will facilitate an acceptable balance of risk and rewards by communicating tradeoffs to function leadership
20% Portfolio Management
You will maximize value to the function for the IT spend
Ability to speak English fluently (verbal and written format) to effectively communicate abstract, conceptual information
Financial acumen. Ability to manage the creation and delivery of IT budgets. Working knowledge of NPV, ROGI, etc. Ability to define and user metrics (scorecards, trend analysis, etc.)
Demonstrated skills in applying IT industry knowledge to real-world business situations. Proactively seeks information and insights for industry, internal and external experts
Exceptional skills in presenting to all levels of leadership in large group settings as well as one-on-one interactions with Functional leaders. Communicates with impact. Strength in synthesizing complex issues in a succinct and clear manner
Demonstrated interpersonal savvy capabilities: relates well to all kinds of people, builds appropriate rapport, ability to obtain results through influence and collaboration
Risk Management, such as the ability to anticipate IT related risks for the function and mitigate such risks
Knowledge of the SAP solutions in Cargill

Senior Manager Business Relationship Management Resume Examples & Samples

Proactively engage with business function team leads in Corporate Offices such as but not limited to Development, Sales Marketing, HR, Legal and Finance to seek technology solutions such as workflow, portals, knowledge management, that will improve work processes, promote collaboration and productivity
Ensure completion of scheduled Business-IT forums to foster strategic alignment. Assist in the development of business case for IT investment
Ensure business process to connect regional systems to the centre, provide accurate information on reporting for forward-looking analysis and business forecasting. Collaborate with the Global Solution Delivery teams and other regional teams on creating requirements gap analysis, project manage and support rollout of applications
Engage the business to leveraging and reuse global solutions by providing inputs on regional unique requirements
Responsible for business requirement collection and documentation. Assist in requirements prioritization and system road mapping
Promote alignment within all towers of Asia, Middle East & Africa Global Technology team in support of the strategy, processes and toolsets coming from the GT Portfolio Management team
Confirmation of requirements, design, and project plan documentation to ensure all solution partners are involved in cost estimates, design, and development are to current standards
Strategically ensure consistency of product development and rollout so that support process remains consistent for software solutions. Ensure that the current best practices in software development methodologies are used and use future-proof technologies that will deliver solutions cost-effectively and timely
Ensure that current strategic partners that can provide software development services or off the shelf system vendors but retaining control on project management and solution architecture
Experienced in working with multiple cultures and managing multiple hotels/vendors across different countries
Demonstrated in-depth knowledge of various functions within the Service/Hospitality industry, hotel operations and systems
Demonstrated experience in managing and developing direct reports including the ability to manage remote staff, influencing IT Managers in Hotel
Demonstrated effective verbal and written communication and negotiation skills for the purpose of providing, business requirements, strategic analysis, and or technical information to clients, vendors, senior management and staff
Strong in strategically influencing various functions within the region to align with Global Technology goals as well as enhancing the business while following the overall organizational process flows; champion change across functions within the region
Demonstrated analytical and conceptual skills in developing efficient and effective solutions to diverse and complex business and technical problems and the ability to flag pre-emptive possible future obstacles
Demonstrated project management experience in organizing, planning and executing multiple large-scale multi regional projects from conception through implementation. Proficient in leading multiple regional and corporate and global projects
Led multiple Systems Development Life Cycle, Very familiar with IT Development methodologies like Agile, Use-Case Modelling, Extreme Programming used in Business Requirements gathering, Experienced in solution Architecture

IT Business Relationship Management Resume Examples & Samples

Develop and drive IT strategies to align with a high impact Science and Technology Excellence agenda supporting Product Development, Clinical Affairs, Regulatory Affairs, Medical Affairs, Pharmacovigilance and Health Economics globally
Lead and manage individual Business Relationship Managers for multiple disciplines of the Science and Technology function
Represent IT within multiple Science and Technology business teams by maintaining a high degree of visibility and providing a central point of information for all related IT activities for the S&T function
Represent multiple functions of the Science and Technology business needs and interests within IT, contributing to appropriate IT team operational and delivery performance engagements
Maintain breadth and depth of perspective, utilizing enterprise and industry/market trends and regular benchmarking exercises to develop a thorough understanding and detailed knowledge of the key processes and systems employed by the multiple Science and Technology business functions
Understand and anticipate the direction of the Science and Technology business area, identify opportunities and make recommendations to support the Science and Technology desired future state outcome
Collaborates with Science and Technology stakeholders, vendors, industry consultants and senior company management to define information needs, develop business cases and priorities, sustain service levels, and proactively managing business demands
Initiate and maintain Science and Technology applications roadmap by keeping current with regulatory development and technology advancement
Maintain a managerial understanding of IT, both operational performance and progress of ongoing development
Work with internal and/or external stakeholders as a strategic leader to align technology solutions with Science and Technologybusiness strategies
Project leader/manager, coordinating the work of both internal and external IT resources when required
Advise on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system priorities
10+ years of life sciences industry experience within and outside of IT roles, with 5+ years in Pharmaceutical R&D technology deployment, regulatory compliance, clinical development or equivalent
Strategy – ability to develop technology strategy in the S&T area by researching industry trends and proactively proposing solutions to enable business capabilities that drive S&T excellence
Project Development & Management – ability to lead and collaborate with cross-functional teams to size up a project from inception to production startup, including capital development, solution assessment, contracting and implementation
Business Acumen & Engagement – understanding of domain terminologies and regulations governing Pharmaceuticals product development lifecycle and clinical operations both pre- and post-market; sound knowledge of GCP, GMP, GLP, and software validation compliance requirements
Building Relationships - ability to build both formal and informal professional networks; solicits advice, support, sponsorship and commitment that result in smooth transitions of change and the development of mutually acceptable solutions
Technology & Innovation – deep experience with Pharmaceutical R&D operations, processes, and compliance solutions; solid understanding of clinical data protection and privacy compliance governing cloud-based technologies; and working knowledge of regulatory intelligence and clinical analytics

Advisor, Business Relationship Management Resume Examples & Samples

Understand the enterprise mission and strategy, and work with the IT Partner Organization to integrate individual projects into a cohesive roadmap
Understand how IT’s products and services benefit the business
Build and continually enhance the relationship with business and IT stakeholders
Review and prioritize IT projects, activities, and services to ensure optimal balance between needs of the business, relative to the capacity of IT resources
Document business case and opportunity evaluation by facilitating discussions with the business to capture, define and clearly understand requirements for IT solutions and services
Provide overall project / request for change (RFC) direction, guidance and scope; monitor advancement, and ensure issue resolution to successfully deliver solutions
Respond to highly critical service incidents. Keep clients updated during recovery or resolution
Ensure IT services meet customer needs and expectations, and that IT initiatives are met in a timely manner and within a prescribed budget
Support continuous process improvement by identifying opportunities for increased operational efficiency
You hold a Bachelor degree in Business, Computer Science or related discipline
You have a minimum of five (5) years of experience in client management or related area
You have a minimum of five (5) years of exposure to IT concepts and solutions
You have excellent written and oral communication skills to convey complex ideas simply, through written reports and presentation materials. (French and English)
You have interpersonal skills necessary to establish and maintain effective working relationships with all levels of the management team
You have a presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with management team
You demonstrate customer focus, collaborate with others, able to think and act strategically
You demonstrate leadership skills necessary to manage customer relationships by prioritizing requirements, negotiating win-win solutions and influencing key partners
You demonstrate project planning and project management skills
You must be able to work effectively with cross-functional teams
You keep abreast of current technologies and their impact on Bombardier Aerospace
You have good judgment and the ability to innovate make you an excellent candidate for this position
You understand the application development lifecycle, methods and technologies
You have problem solving skills necessary to address and resolve complex issues
You are able to work effectively and confidently with leadership and senior staff
You have experience with strategic, operational, financial planning and analysis tools and techniques
You are self-directed, able to manage multiple responsibilities at one time

Assistant VP Business Relationship Management St Louis Resume Examples & Samples

Develop and maintain strong partnerships with IT, the Business, and third party leadership through formal and informal networks
Accountable for ongoing knowledge development in the business domains; understanding the cross-departmental impacts and dependencies to the Lines of Business
Collaborate and help define high level initiatives for the lines of business required to deliver on strategic objectives using a solutions and team-based approach
Lead, develop, and manage the technology roadmaps that align to the goals and strategies of the firm. Manage all aspects of the technology roadmap process using standard guidelines, processes, and templates. Assist in the management of competing priorities between multiple work efforts, issues, and project needs. Serves as an escalation point for internal and external contacts. Responsible for aligning approved projects to start in priority order by roadmap to assist IT in evaluating available resources
Accountable for knowledge and support of BRM’s role in managing supply and demand against the execution of the approved technology roadmaps. Represent IT in shaping and surfacing business demand, always with an eye to maximizing the business value of IT investments, assets, and capabilities. Represent IT to the Business in supply management ensuring that the IT organization understands the business needs and expectations, and is delivering against those expectations
Interact with operating departments of IT to translate and advocate identified technology solutions that are aligned with IT strategy and architecture
Partner with Procurement Vendor Management in reviewing software/hardware purchases to ensure they align with approved technology roadmap initiatives. Provide oversight of contractual technology services for Critical/Significant service providers, both internal and external, which impact the Lines of Business. Responsible for the oversight and validation of contractual technology services, including Service Level Agreements and Statements of Work, which impact the Lines of Business
Responsible for establishing and managing the budgets for all departments under span of control, in conjunction with the Vice President. Have spending authority and approval in accordance with Scottrade’s accounting policy
Lead and/or participate in meetings as defined by the lines of business
Thorough, expert understanding and knowledge of Information Technology as well as industry best practices for deployment and integration of technology solutions into enterprise business practices
Advanced technical understanding of internet-based applications and online products and services related to banking and financial industry required
Exceptional communication skills, both verbal and written, interacting with a diverse audience
Mission-focused, self-starter, able to make decisions quickly and drive initiatives to resolution
Strong attention to detail and quality of written deliverables
Proven abilities in relationship building, collaboration, and effective partnering in both the Business and IT areas
Ability to lead and facilitate planning sessions that result in the understanding of business value vs. evaluated risk
Advanced ability to make effective decisions on complex issues that have overall organizational impact and may affect multiple departments or drive policy changes
Advanced ability to track, compile and report on KPI’s as well as draw conclusions on the departmental successes and needed improvements based on KPI data
Bachelor’s degree in Information Systems or related field, or equivalent combination of education and experience required
7+ years in an IT management/leadership role required
5+ years experience with facilitation, strategy, project management, business process improvement, product selection and contract/vendor management strongly preferred
4+ years technical experience regarding the complex integration and customization with third party solutions (on-premise and cloud based) required. Digital omni-channel experience preferred
Financial industry experience/knowledge required related to brokerage products and services, retail banking, advisor services for Registered Investment Advisors, and/or securities lending

Business Relationship Management Specialist Resume Examples & Samples

Develop and maintain strong business partner relationships, balancing the needs of OGC with the strategy of IT to maximize value to Ford
Work closely with business partners to understand business objectives and identify areas where IT can be an enabler
Lead the development of IT strategies, aligned with business goals, to drive future direction of technology in business processes
IT portfolio management including: applications, projects/programs and services, including business/cycle planning, prioritization, portfolio monitoring, portfolio funding, consumption, risk and governance
Develop strong knowledge of OGC and benchmark industry trends in the application of IT
Assess and seek to continuously improve IT's relationship with internal business partners
2+ years of experience in a (BRM) Business Relationship Management role
Ability to build effective working relationships with IT and business partners
Ability to effectively prioritize competing workload and business partner demands
Demonstrated ability to learn quickly, with ability to grasp and articulate complex matters
Experience in strategy development
Experience in IT Cycle and Business Planning

IS Business Relationship Management Expert Resume Examples & Samples

You can show a good holistic understanding of the business and IS
Proven record in defining or being involved in IS/IT strategy definition while also showing a good understanding of the implications on the business side of the respective strategies
Excellent ability to manage high level stakeholders and proven ability in developing partnerships with the business at regional and/or divisional level
Good leadership, negotiations and influence skills will be essential for the role
Program/Project/Change Management experience within global projects (preferably on the IS side), will be nice to have
Excellent communication in English (mandatory)
You have and University degree in Management, Business Administration, Computer Science, Information Technology or other relevant

Business Relationship Management Associate Analyst Resume Examples & Samples

Collaborate with IT and Business leaders in a matrixed organizational structure to provide innovative, quality solutions which exceed business goals and expectations
Act as a liaison between solution providers and Business Teams, working closely with both to advance new features, functionality and capability to PES
Seek new or existing technology solutions in order to prototype and formulate refined, creative solutions
Assist creating SOWs, incorporating aligned requirements, PPM Charter Documents and leading respective meetings to ensure understanding and alignment
Shape business technology value realization, leveraging PepsiCo's strategic plans and AOP
Participate in AOP development and help secure project estimates from Build and Run teams
Participate in solution strategy planning and application analytics, providing "out of the box" thinking to identify new opportunities to innovate and create lasting capability
Define, capture and measure post-deployment ROI
Broad understanding of Business and IT functions in the CPG industry and processes along with strong analytical and troubleshooting skills
7+ years IT experience in roles of increasing scope and responsibility
Must be highly self-motivated with track record of driving competing multiple competing, conflicting priorities. Able to work autonomously with minimal supervision while consistently meeting objectives
Excellent written, verbal communication skills with a track record of senior-level interaction, communication and presentation experience
Ability to work collaboratively with various Business Partners as well as internal and external technical teams
Demonstrated experience gathering, analyzing, distilling and summarizing Business requirements
Strong experience working with software development and technology solution providers. Experience with application configuration, setup, integration and support
Knowledge and background of PepsiCo infrastructure (servers, setup, configuration) and experience troubleshooting operational issues, on mobile platforms is a plus
Working knowledge of databases such as Sybase, Oracle, Teradata. Experience working with Objective C, Java, SQL, stored procedures is a plus
Must be willing and able to travel up to 10% of time

SD, Business Relationship Management Resume Examples & Samples

Has an excellent understanding of key market trends in US Public Finance with specific focus on CA issuers
Demonstrated strong and well-developed network with bankers and financial advisors covering the CA market as well as other Western states
Keen understanding of the regulatory landscape and operates accordingly
Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills
Strong insight sales skills needed to establish client needs and provide solutions to these identified needs
Comprehensive understanding of products/services Fitch can provide

Sbs-business Relationship Management Deputy Resume Examples & Samples

Define annual budget and annual project portfolio
Start initiatives and drive IT and GBU resources in definition of scope and plan, then follow up during project to make sure cost, timing, and scope are in line with initial plan
Help GBU application owners to express their needs and transform them into IT requirements
Coordinate escalation of issues not handled properly by SBS with the right priority and resources
Be a focal point for GBU resources acting as Key Users; collect feedbacks, periodically organize cross functional GBU meetings to guarantee internal coordination
Collect data about SBS performance and KPIs by region, analyze the information, and use it to propose enhancements
Demonstrated experience in business process analysis and continuous improvement
Good understanding of cross-functional business processes
Mandatory good English and nice to have French
Knowledge of one or more IT application used by GBU: SAP, SF.com, Labware, MES, OSI-PI, Google apps environment
Very good interpersonal skills in multi-cultural and multi-regional environment
Very good initiative and achievement drive
Ability to easily work outside your comfort zone
Good customer orientation and negotiation and influence skills

Director of Business Relationship Management Resume Examples & Samples

Exceptional ability to build trusting and effective relationships, and to work collaboratively with appropriate level key stakeholders and University IT staff in a diverse and distributed organization
Demonstrated leadership, supervisory, planning and organizational change management skills
Ability to develop and maintain knowledge of evolving trends, including in Cloud, Mobility, Analytics, and Collaboration technologies
Effective listening stills, with demonstrated ability to build feedback loops
Ability to see how business, technology and operations intersect and present compelling value propositions that have clear benefits for our community
Ability to manage complex challenges and achieve results via cross-functional teams
Exceptional written and verbal communication skills, including the ability to effectively communicate in both highly technical and non-technical environments
Strong accountability and follow-through, strong results-orientation
Ability to set and prioritize multiple goals and meet objectives
Effective listening skills, with demonstrated ability to build constructive feedback loops
Experience in financial forecasting and managing a budget

Business Relationship Management Resume Examples & Samples

Ensure the creation of cases, along with their documentation, sponsorship, support, funds and resources so that projects are implemented on time and with the required quality
Manage and ensure the prioritization of changes in portfolio, for the definition of projects in conjunction with management
Monitor and communicate the best external practices of Agribusiness and the digitization trends, to contribute with challenging ideas that allow to identify priorities of competitive advantage for the business
Leading digitization strategies
Partner with the Marketing and Commercial area to collaborate in the development of the digitization agenda of the territory
Work with the implementation teams to accompany and ensure adequate implementations of services in the territory
3 years of experience in similar positions with experience in marketing and IT systems, focused on support in business strategies
Understanding of strategic business vision
Experience in participating in business transformation projects for multinational companies

Safety Business Relationship Management Resume Examples & Samples

Ensuring scope of projects are well-defined for transition to delivery COEs
Ensuring all stakeholders are engaged, projects are completed and return on investment is realized
Reviewing escalated issues for scope and clarity, vetting, documenting and routing through the appropriate support mechanisms
Delivery assurance of medium and large-sized initiatives leveraging the COEs
Directionally aligning to a small business or a large functional group within a business
Demonstrating Financial Acumen through CAR preparation, budget management and profit planning
Performing vendor management and contract, negotiations and review
Involving complex process and organizational change management
Ensure IT alignment with customer strategy - customer advocate
Ensure customer alignment with IT strategy and IT guiding principles
Eliminate projects that are not aligned with the IT strategy, have weak business benefits or are duplicate solutions to existing enterprise software portfolio
Trusted advisor and introduce innovation
7 - 10 years of IT Application experience, including 3+ years direct Project Management experience
Advanced understanding of the overall business or responsible functions
May be a SME in one or more areas
Advanced understanding of organizational structure (business and IT)
Intermediate understanding of the business Strat Plan
Intermediate to an Advanced understanding of some of the business processes at Eaton or a prior Company
Intermediate understanding of financial processes
Intermediate to Advanced understanding of integration and impact points of involved systems globally for a division or function

Senior Business Relationship Management Analyst Resume Examples & Samples

Conducts planning sessions with the business to identify business needs to drive incremental value, conduct benefits analysis and identify issues and risks
Defines detailed functional and non-functional requirements, in conjunction with the business, conducts research and analysis of solution options where applicable
Performs cost benefit analysis supporting the development of project management documentation
Responsible for sharing user requirements with Solution Delivery ensuring requirements are effectively translated for solution design to better understand scope of development efforts and a proposed solution is designed in accordance with enterprise standards and requirements
Consults with Business Unit IT teams during the testing cycle(s) to ensure the system delivers on all defined requirements
Tracks and documents the business and stakeholders’ satisfaction, services consumed and service level reporting, demonstrating in depth knowledge of the business and current IT environment. Assists the BRM group in defining and prioritizing system problems and enhancement requests
Promotes an understanding of IT roles, processes and activities to the business units. Supports and participates in the formal reporting of project status, building a trusted relationship with the business unit(s)

Business Relationship Management Analyst Resume Examples & Samples

Manages business relationships and projects across IT teams, vendors and 3rd party providers
Oversees prioritization and delivery of solutions for area(s) of ownership to ensure value realization
Supports development of strategic roadmap (i.e., defines the case for change, gains investment approval, identifies pursuit opportunities)
Defines the strategy for integrating systems by providing a technology perspective that ensures alignment of IT approach
Drives technology and business process innovation to enable competitive position
Manages a portfolio of services to address business needs
Anticipates needs by supporting pilots and investigating potential solutions in order to communicate solution recommendations
Participates in identifying, assessing and promoting the use of new technologies for increased productivity
Leverages the long-term roadmap defined by architecture in order to implement alternatives that meet the business process requirements and financial requirements
Analyzes components of Total Cost of Ownership (TCO) impacted process reengineering
Participates in business process design workshops with internal or external teams
Provides final version of the documented processes
Participates in change management analysis during process design
Aligns process improvements with sector transformation visions
Minimum of 3 years of related IT business work experience
Microsoft Office suite, including Visio, PowerPoint, Excel, and Word
PPM (Project and Portfolio Management)
Hyperion
Selectica
Global Service Manager
Identity Manager

Director of IT Business Relationship Management Resume Examples & Samples

Portfolio/Demand Management – Receipt, prioritization, coordination, capacity planning and communication of IT work requests from internal business clients. This includes the ability to quickly clarify priority, project scope, high level requirements, objectives, and constraints working jointly with business and IT executives. Exercise a deep understanding of how the business, strategy and goal align with IT priorities
IT Consultation with Business Leadership and Strategy – Provide consulting regarding effective and innovative use of technology to provide internal business executives solutions to their business requirements. Develop deep business and functional expertise for aligned area to better deliver supporting technology
Strategic IT Planning – Identification and capacity planning for strategic roadmaps supporting vacation ownership related business functions
Provide IT leadership in internal process improvement, people development and coaching and display a mixture of skills that cross departments
Possess excellent written and oral communication skills, including experience communicating at a Senior Leadership level
Proficient in Microsoft Office products including Outlook, Excel, Word, and PowerPoint
5 - 7 years in leadership roles managing staff in day-to-day operations and/or Information Technology related to project work

Expert IS Business Relationship Management Resume Examples & Samples

Play a regional relationship role in case of major IS business escalations
Active change management role in promoting IS standard solutions in the Business
Execution of regular communication to the regional management
Manage business requirements and their alignment with IS standards and strategy
Definition & realization of business cases for business change initiatives
Optimization of the use of standard IS solutions at the regional level
Ensure proper business support on IS projects, project delivery and end user adoption
Assure regional and/or divisional IS budget compliance through IS consumption management and reporting, jointly with the regional management and controller
Assure compliant IS purchases as per the standards, strategy and/or budget
Participate in regional bid processes with the scope of business developing by estimating IS needs and cost for the respective bid
You have a University degree in Management, Business Administration, Computer Science, Information Technology or other relevant
You have at least 7 years of previous relevant experience in IS/IT or on the side of the business, preferably in area of Business Partnering, Infrastructure and/or Applications
You own a proven record in defining or being involved in IS/IT strategy definition while also showing a You have good understanding of the implications on the business side of the respective strategies
You possess excellent ability to manage high level stakeholders and proven ability in developing partnerships with the business at regional and/or divisional level
You have good leadership, negotiations and influence skills
You own Program/Project/Change Management experience within global projects (preferably on the IS side)
You have excellent communication in English and French both written and speak

VP IT Business Relationship Management Resume Examples & Samples

Develop, socialize and operationalize the Business-Technology Strategy
Ensure the business-technology strategy is aligned with the corporate strategy and delivers expected value by measuring and monitoring expected benefits
Elevate the role of the Program Management Office (PMO) as respected leaders of transformational projects
Build and lead a team of high-energy and collaborative individuals who live and breathe the exploitation of technology, data and information
Collaborate with individuals across the company who are consumers of technology, data and information and guide these individuals in operationalizing advanced technologies within their business processes
Provide financial stewardship for capital and expense budgets
Build and maintain strong business partner, supplier, and customer relationships with consistent, proactive and thorough communications
Provide detailed, accurate and timely updates on current activities to all stakeholders and to the CIO
Deliver on the yearly assigned personal and departmental objectives in support of the yearly corporate objectives
Provide detail analysis on new vendor’s product evaluations and its associated architecture fit to meet our strategic objectives
Proficient with extrapolating the business value of existing and emerging technologies
Passion for the business value of optimizing business processes through the use of technology
Experience implementing and leveraging all aspects of an ERP solution (preferably Oracle EBS)
Possess superior change management skills and creation of training content
Ability to quickly assess technology partnerships
Ability to inspire, coach and lead teams and individuals
Data-driven, analytical with strong problem solving skills
Excellent communication skills; both verbally and written
Commanding presence in enterprise forums and in meetings with executive management
Ability to communicate with all levels of the organization across all departments
Strong focus on process, continuous process improvement and quality
Ability to collaborate and form partnerships with business and technology colleagues
Ability to multi-task and contribute to many projects in various stages of development
BS or BA degree or equivalent in Information Technology related field
15+ years’ experience in the exploitation of technology, data and information with at least 5 years’ experience in wholesale distribution industry

Business Relationship Management Senior Manager Resume Examples & Samples

Drives performance within the Global Procurement Operations Centers (POC). This includes - SLAs, productivity, strategic roadmap, trends and analysis, remediations; identify KPI improvement areas
Leads execution of myBUY strategic capability and maturity roadmap across all live sectors, partnering with BPO and software provider
Leads efforts to harmonize and improve supplier enablement processes across sectors
Defines and leads execution of common reporting format and measures across all sector/market POCs (in partnership with BPO)
Manages myBUY category scope, harmonization and governance of in/out (live and new markets)
Monitors myBUY spend across sectors/markets and creates business case to increase myBUY spend through
Ensures effective program onboarding of GP resources within new sectors deploying myBUY
Co-leads (with BIS and Fin Shared Svcs) the Design Review Council that governs the "core model" of myBUY. Ensures compliance to model, managing changes that are tax/regulatory only. Ensures clear business process owners are in place
Assists new sectors in deployment of myBUY - best practices / lessons learned sharing; assists in business process designs in challenging markets (strong tax/regulatory areas, adoption)
Open to Purchase, NY and Plano, TX.**
10+ years' experience in procurement/supply chain/finance/operations management
Solid understanding of P2P processes, systems, controls and supplier managed programs
Experience with project finance and/or process implementations
Strategy development, influence management, conceptual selling
Ability to influence and drive business process management within a global context
Possess strong time management, multi-tasking and prioritization skills
Excellent communication skills and the ability to navigate within all functional levels within the organization
Globally savvy collaborator able to flex and build consensus and drive action across multiple sectors/countries

IT Senior Manager Business Relationship Management Resume Examples & Samples

Acts as a single point of contact for IT Portfolio for Global Product Line Management Team (Senior Vice President and their direct reports)
Assists Director and senior staff’s point of contact for IT issue escalation
Ensures the appropriate people are working the issue and the appropriate business team members are informed of the status
Represents the Global Product Line team by maintaining a high degree of visibility within the business and attending business meetings, providing a central point of information for all related IT activities
Works with the business vision to develop and define IT enabled projects (defines processes and systems solutions) that are adequate and appropriate to meet tactical and strategic business needs
Works with the business for project shaping of IT enabled initiatives: Requirements elicitation and assists in identifying project benefits
Drives consensus for a desired future state that meet the business needs, as well as, fits the IT Architecture and strategy
Contributes to the business strategy, by identifying how IT can contribute to business goals in conjunction with the Key Business Contacts
Acts as IT counsel to the Global Product Line staff
Drives the prioritization of IT projects / IT investments and bring projects to conclusion on-time and within budget
Ensures communication and coordination with leaders of other IT groups
Maintains detailed knowledge of the key business processes and systems employed by the business
Maintains an up-to-date understanding of both Business and IT Strategy
Recognizes the implications of changes in business and adapts the IT Portfolio accordingly
Supports the IT Architect group by making recommendations regarding the fit of new technology to business needs
Ability to communicate complex problems in a non-technical simplified manner and in business impact terms
Good project management skills. Attention to detail
Subject matter expertise relevant to assigned business area
Excellent analytic skills. Business Process or Value Stream mapping
Exposure to and ability to conceptually discuss solutions involving ERP tools such as SAP (FI/CO), Engineering tools (PLM) and/or database reporting tools (COGNOS, Microsoft Power BI, SAP HANA)
Good interpersonal and collaboration skills, ability to influence others at multiple organization levels
TEN leadership skills
Consulting, negotiating, and business case development skills
4 year University Degree in Computer Science, Engineering, Business or Mathematics. Master’s Degree desired
10+ years of experience in mid-size application delivery or support and including a minimum of 5 years management working experience
Experienced in business process analysis, standardization and optimization
Experience with tools like Lean Manufacturing, TMS, and Six Sigma a plus. Continuous Improvement mindset
Master’s degree desired

Intern, Business Relationship Management Resume Examples & Samples

Track queries, issues, requests, and actions from local Sony Group Company information security and privacy teams until resolution and prepare summary metrics and briefings on resolution status
Manage and maintain business intelligence information of all Sony Group Companies to inform global information security and privacy strategy, global initiatives, and operations with relevant business context
Prepare business intelligence briefings to the Global Information Security and Privacy organization
Manage and maintain a catalog of central services provided by the Global Information Security and Privacy organization
Help translate business challenges into defined and documented business and functional requirements
Working towards a Bachelor’s degree, preferably in a technical field such as Information Security, Computer Science, Information Systems, Engineering, or related field(s)
Proficiency in Microsoft Office suite, including PowerPoint, Excel, Visio, Word
Good analytical, research, and problem solving skills with a keen attention to detail
Ability to work on multiple projects, with strong ability to adapt to dynamic work environment and to prioritize tasks accordingly
Knowledge of information security management frameworks (e.g. ISO 27001 and 27002) desirable and how they are applied in an ISMS to support business objectives and priorities preferred
Experience with GRC tools (e.g. RSA Archer) desirable
All candidates must be authorized to work in the USA

Manager, Business Relationship Management Resume Examples & Samples

Establish, implement, and operate BRM processes within the Global Information Security and Privacy organization and with Sony Group Companies
Develop templates, procedures, and supporting tool requirements for the BRM program
Establish, track, and report on key performance indicators for the BRM program
Develop, implement, and mature a communication strategy for the BRM program, including periodic touchpoints with the Global Information Security and Privacy organization and with each Sony Group Company
Develop and implement a roadmap to evolve the BRM program based on stakeholder feedback
Train team members on BRM processes and tools
Help translate business challenges into defined and documented business and functional requirements for project execution
Bachelor’s degree, preferably in a technical field such as Information Security, Computer Science, Information Systems, Engineering, or related field(s)
CBRM and BRMP certifications desirable
Minimum of 7 years of associated work experience, especially in program management and business analysis
Must be highly self-motivated and able to work independently and as part of a team
Exceptional analytical, research, and problem solving skills with a keen attention to detail
Advanced skills in Microsoft Office suite, including PowerPoint, Excel, Visio, Word
Knowledge of operational security areas desirable
Ability to travel domestically and internationally as required, up to 10%

Specialist Business Relationship Management Resume Examples & Samples

Strategy & Governance - Manage and participate in interaction with Business Partners to identify IT requirements in support of expanding business strategy for the assigned Corporate Functions/Operations
Planning & Administration - Proactively understand business needs and manage efforts in qualifying/assessing the fit for high-medium risk IT solutions. Manage and coordinate participation in new product evaluations; definition of high level and detailed business requirements, and assessment of business fit for assigned Corporate Functions/Operations partners. Supports governance processes to ensure the most appropriate IT solution is selected in concert with Business & IT Strategy/Application Portfolio/Roadmap. Gather and qualify all IT demand for assigned Corporate Functions/Operations groups; support cross-team efforts in scoping complex engagements; coordinate with VP, BRM, Director, Resource Management and IT leadership and ensure appropriate supply is available based on business priorities. Support business in building Business Cases for proposed IT projects
Delivery - Accountable for the successful completion of assigned Corporate Functions/Operations IT initiatives; adherence to all defined enterprise governance standards; achievement of project budget and delivery timelines and profitability/justification; and overall customer satisfaction. Participate in project cost estimates, manage overall delivery across IT teams, and enforce governance/IT methodologies. Understand business scenarios, map requirements to test scenarios, and coordinate User Acceptance Testing with business partners. Effectively guide project scope change decisions towards project outcomes adding the most value to the company. Create and effectively coordinate and/or execute appropriate communication and training plans based on project scope and risk
Support - Manage support efforts to achieve IT service level agreements aligned with the business unit objectives. Regularly communicate with business partners, escalate and shepherd larger, more medium-high risk support issues as necessary
Metrics Reporting and Management - Regularly report on delivery status, risk and issues for assigned Corporate Functions/Operations. Administer metrics to measure successes and opportunities of the IT BRM program and overall IT satisfaction
Communication / Relationships - Build relationships across the organization with assigned business partners and functional leaders to establish an effective, productive working relationship between groups and maintain alignment on business strategy, demand, priorities, and profitability. Monitor effectiveness of stakeholder communication and reporting
Leadership / Coaching - Provide direction, motivation, training, and support to staff across the enterprise. Leverage the competencies of IT and business associates to improve and accelerate results. Recognize and manage staff performance and/or personality conflicts across functional teams
General - Apply broad understanding / knowledge of complex IT landscape including applications, infrastructure, end user hardware and software, etc. Works with CIO and Director of Resource Management to develop capital budgeting requirements, including performance against capital and IT operating budgets
This position requires an Undergraduate Degree
Additional degrees that are preferred for this position include: Master Degree in Business or Information Technology
3-4 years of required experience in Program Management
5-7 years of required experience in Management
10+ years of required experience in IT
<1 year of preferred experience in Financial Management
1-2 years of preferred experience in Real Estate
Must have had exposure to Accounting Business Processes/ F&P/ Finance and Capital Markets
Preferred certifications for this position includes: PMP and BRM Professional
Required skills for the position include: leadership, customer partner orientation, interpersonal skills, team orientation, system and process orientation, business analysis (HLBR, FD, Business Scenarios, BAT), IT service function, and real estate function
Other required skills include: ability to influence, solutions delivery and governance, coaching/development of others, and tolerance of ambiguity
A preferred skills for the position includes: strategy