Experience Architect Resume Samples

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D Beier

Daisha

Beier

558 Pfeffer Mountain

Boston

+1 (555) 445 9610

558 Pfeffer Mountain

Boston

Phone

p +1 (555) 445 9610

Experience Experience

San Francisco, CA

Experience Architect

San Francisco, CA

Zemlak-Carroll

San Francisco, CA

Experience Architect

Developing plans that production teams can use to help guide their work
Collaborating with project team members and clients to develop organizational/structural concepts for Web site projects
Collaborating on the development of labeling/search systems
Synthesize research findings to aid the project team developing the Web site architecture
Work concurrently on multiple projects while still maintaining the patience and passion necessary when focused on only one project
Work in cross-channel environment designing for desktop/laptop, mobile devices, ATM, IVR and brick and mortar
Overseeing all project-specific design processes and development and overall design integrity

Dallas, TX

Customer Experience Architect

Dallas, TX

Herman-Heathcote

Dallas, TX

Customer Experience Architect

Articulate a technical, solution, and business architectural vision to clients
Lead the technical design process during customer engagements
Coordinate with the practice advisor for successful architectural engagement
Be a sought out thought leader - through publication, presentation, and participation in industry organizations/conferences, press, or standards bodies
Mentor field technical roles on Customer solutions, platforms, and customer considerations
Expertise in consultative approach and establishing credibility as trusted advisor by sr. technical, architects, line of business personnel
Responsible for establishing design guidelines (DEG) and best practices (design strategies) to be used across ecosystem; provide work direction/oversight to guideline auditors to govern design guidelines

present

Chicago, IL

Knowledge Experience Architect

Chicago, IL

Volkman LLC

present

Chicago, IL

Knowledge Experience Architect

present

Work with development resources and Subject Matter Experts to develop solutions
Work closely with the Program Management team to deliver solutions on time and within budget
Create and monitor success metrics; make data driven decisions
Perform competitive analysis of competitors & that of best practice vendors
Increase operational efficiencies for cost savings and/or quality increases by helping the customer to solve their issue before they create an SR
Review research conducted to identify opportunities or areas of improvement
Improve Time to Resolution for the Support Engineers (CS & TS)

Education Education

Bachelor’s Degree in Human Computer Interaction

University of California, San Diego

Bachelor’s Degree in Human Computer Interaction

Skills Skills

Thorough, detail-oriented and highly organized, plus ability to multi-task and meet tight deadlines
Experience delivering high quality work according to specification and on time
5+ years of professional experience working as an experience architect, information architect or interaction designer
Strong leadership skills
A portfolio of work demonstrating high-quality experience architecture
4 years of professional experience working as an experience architect, information architect or interaction designer
Proven interpersonal skills, client relation skills and ability to work in a team environment
High proficiency in the use of MS Office, Visio and Internet browsers
Expert in: Microsoft Visio, Adobe Creative Cloud and prototyping software
At least 2 years' related industry experience in new media, information technology, communications, or library/information science

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Customer Experience Architect Resume Examples & Samples

Articulate a technical, solution, and business architectural vision to clients
Identify and orchestrate technical resources require to address the customers business outcome
Lead the technical design process during customer engagements
Coordinate with the practice advisor for successful architectural engagement
Identify customer/market requirements associated with delivering the platform for Customer Experiences and communicate Cisco product, solution, and service portfolio gaps

Workforce Experience Architect Resume Examples & Samples

Capability to execute in the context of 3rd party technology/architectures with critically relevant Workforce ISVs and Implementation partners
Outstanding architectural knowledge and capabilities ideally extending across Collaboration, Conferencing, Wireless, Mobility and Security
Expertise in consultative approach and establishing credibility as trusted advisor by executives, architects, industry personnel
Understanding of competitive products, emerging technologies, and applicability to customer environments

VP, Experience Architect Resume Examples & Samples

Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design
Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers
Perform customer interviews, analyze usability lab observations, perform task analyses, conduct card sorting, design and analyze quantitative surveys, interpret web analytics, and perform and analyze field research in order to understand the target users’ context, needs, motivations, tasks, and goals
Define the categorization, organization and navigational conventions used throughout the experience
Translate business needs and capabilities into an effective information architecture that resonates with customers, aligns with their expectations, and helps them to achieve their goals
Map the user experience, define the details of the interface, and correlate a system’s features to user tasks and needs
Develop wireframes documents (both low and high-fidelity), which will include detailed functional annotations, as well as illustrations and descriptions of page states and system responses
Develop site maps, user workflows, scenarios, and task analysis
Conduct heuristic reviews, competitive analyses, and content audits
Make Taxonomy & product metadata recommendations
Craft solutions that will meet user and business goals while also fitting into the constraints of brand, time, budget and technology
Collaborate with developers to ensure proposed designs are technically feasible and then properly executed
Collaborate with designers to optimize the visual experience and ensure that user and business considerations are met
Confidently present project objectives, insights, and creative solutions persuasively to internal stakeholders
Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives
Demonstrate thought leadership through participation at industry conferences
7+ years of experience as an Experience Architect or related field
Proven ability to design methodologies for gathering user data, interpreting the results, and translating them into solutions
Extensive experience collaborating with design and development teams on large-scale dynamic ecommerce websites, transactional applications, retail systems design, mobile experiences, or content delivery systems (B2C preferred)
The ability to effectively communicate your research findings and designs to both internal teams and internal stakeholders
Bachelors or Masters Degree in Human Computer Interaction, Information Design, Digital Media, Communication Design, Interaction Design, Psychology or a related field
Expert user of OmniGraffle, MS Visio, Axure and/or Adobe InDesign
Proficient user of Microsoft Office and/or iWork, especially Keynote or Power Point
A portfolio of work is strongly preferred, demonstrating the depth and breadth of your experience
Interactive agency experience is preferred

VP, Experience Architect Resume Examples & Samples

Have a deep understanding of the Citi product offering, the market in which Citi operates and the target customers
Perform customer interviews, analyze usability lab observations, perform task analyses, conduct card sorting, design and analyze quantitative surveys, interpret web analytics, and perform and analyze field research in order to understand the target users’ context, needs, motivations, tasks and goals
Map the user experience, define the details of the interface and correlate a system’s features to user tasks and needs
Develop wireframes documents (both low and high-fidelity) which will include detailed functional annotations, as well as illustrations and descriptions of page states and system responses
Develop site maps, user workflows, scenarios and task analysis
Conduct heuristic reviews, competitive analyses and content audits
Make taxonomy & product metadata recommendations
Confidently present project objectives, insights and creative solutions persuasively to internal stakeholders
Proven ability to design methodologies for gathering user data, interpreting the results and translating them into solutions
Extensive experience collaborating with design and development teams on large-scale dynamic ecommerce websites, transactional applications, retail systems design, mobile experiences or content delivery systems (B2C is preferred)
Bachelor's or Master's degree in Human Computer Interaction, Information Design, Digital Media, Communication Design, Interaction Design, Psychology or a related field
Proficient user of Microsoft Office and/or iWork especially Keynote or PowerPoint

Knowledge Experience Architect Resume Examples & Samples

Research
Determine and understand target demographics
Perform competitive analysis of competitors & that of best practice vendors
Analyze and understand customer expectations, pain points & motivators
Define solutions that differentiate VMware offerings from those of competitors, provide operational excellence, create new business opportunities and improve efficiencies
Define best practices in terms of overall customer experience
Engage subject matter experts and business owners for their ideas and experience
Specify market requirements for current and future services by conducting market research supported by on-going visits to customers and non-customers
Analyze potential partner relationships for the product
Defining the Ultimate Experience
Define the customer experience by leading discovery and selection of what can be introduced or cut from the end user experience
Review research conducted to identify opportunities or areas of improvement
Create feature road map for Knowledge Experience direction and initiatives
Forecast benefits or impact to customer experience and business operations
Project identification and planning activities. By defining what the initiative would be
Ensure that the knowledge experience supports the company's overall strategy and goals
Working cross functionally to ensure the Knowledge Strategy is taken into consideration when other “knowledge” platforms are being built to ensure a future cross functional state
Work with development resources and Subject Matter Experts to develop solutions
Work closely with the Program Management team to deliver solutions on time and within budget
Oversee development concepts and opportunities identified during Research, Selection and Planning activities to ensure they are realized and achieved inline with the business schedule
Active involvement in testing and piloting of core initiatives to ensure alignment of development with business objective and customer experience goals
Make sure that the right features get built in the right order and at the right time. Prioritize the features based on customer value and relevance to the market
Working with the marketing communications team, champion and promote the relevant support experience and the benefit it adds to customers
Educate and promote new offerings to internal and external customers
Align offerings with customer expectations
Active engagement at all levels of the business and customers with strategic focus on the product lifecycle
Drive awareness and adoption of opportunities and findings from research to broad audience to maximize company awareness and ability to realize opportunities
Ensure proper communication with the both internal and external customer bases
Measure
Close the loop on projects and implementations by reviewing and providing analysis or feedback to respective owners on the key PKI’s and if we achieved them
Align initiatives with customer feedback and uptake rates
Ensure competitive advantage is being maintained
Create and monitor success metrics; make data driven decisions
Creating reports, analysis, and provide data driven next steps

SVP, Product Experience Architect Resume Examples & Samples

Architect end-to-end product experiences and enhancements across all customer touch points and channels, in partnership with Product teams. Projects will include new product launches and refreshes, customer facing channel enhancements and changes to product policies
Lead team to identify, consolidate and integrate customer and business needs, market trends and customers insights to prioritize needs, evolve the product experience roadmap and launch best-in-class products and experiences
Assess end to end business policies, processes and practices which currently stand int eh way of outstanding customer experiences and implement enhancements to drive customer satisfaction and improve net promoter score.Advocate for the customer experience on cross functional projects
Partner with the product teams and market research to define and implement customer research/customer co-creation, prototyping and testing to gain insights and identify customer needs
7-10 years of relevant experience in customer experience, digital experience, product development, marketing or service
Unique customer focus. Ability to apply a customer mindset to shape solutions and approaches and to drive change/achieve business goals
Strong people leader, with a proven track record of building and managing strong teams and developing talent
Strategic thinker with ability to anticipate downstream impacts of decisions
Strong relationship management skills with ability to deepen relationships and build partnerships among peers, internal partners and external constituencies
Exceptional communication and leadership skills and proven ability to inspire and lead across cross-functional teams (Business teams, Servicing, Vendors, Technology, Legal and Finance)
Solid product management background with the ability to concurrently manage and assess broad strategies and execute against multiple priorities
Innovative thinker with the ability to challenge the status quo and generate creative solutions to solve problems and overcome hurdles
Successful track record in managing projects that entail collaboration with cross-functional teams (e.g., Business teams, Servicing, Vendors, Technology, legal, Finance)
Demonstrated ability to drive results with a strong sense of urgency and decisiveness
Bachelor’s degree required.

Experience Architect Resume Examples & Samples

Overseeing all project-specific design processes and development and overall design integrity
Representing IBMi in the initial engagement with the client
Involvement with the project throughout the design and development cycle
Leading the design team to design, develop and implement all aspects of design, concept and vision to solve real business problems
Working with the technical/solution architect to ensure technically practical application
Providing holistic estimates for all design efforts in a project
Directing and documenting the design thinking and approach for all aspects of a front-end design effort
Working closely with the client and virtual team to ensure standards of excellence
Participating in projects to conceive and design solutions, often while in client meetings
Overseeing in the development of all digital assets
Coaching and mentoring a strong team of user experience professionals
Creating and maintaining the highest level of design integrity for all efforts, no matter how big or small
Bachelors, Fine Arts or Advertising/Journalism/Media Studies, Urban Planning
An on-line portfolio review required
At least 6 years experience in Power point or keynote
At least 6 years experience in Adobe Creative Suite
At least 6 years experience in Omnigaffle
At least 6 years experience in professional business communications, including oral presentations, written documents, powerpoint presentatations
At least 2 years of experience in a functional people management position
Language Requirements: English, Chinese Mandarin: Fluent

Digital Commerce Experience Architect Resume Examples & Samples

Provide technical oversight and direction for VF's front end development/UX including: Architecting the solution of complex enhancements and fixes ensuring the highest level of client performance and reuse across brands in as frictionless a manner as possible. Architectural front end/UX code reviews
Implementation of new brands/regions to the VF Digital Platform
Architecture lead of front end/UX development working with multiple VF brands and regions. Oversee front end/UX development including mentoring and coaching developers on architecturally sound solutions
Establish and maintain architectural guidelines for UX. Technical lead of UX upgrades
Stay current with digital commerce technology holistically with emphasis on front end development/UX through conference attendance and continuous education
Drive technical process improvements to VF’s site release strategy
Recognize opportunity for technical complexity reduction
Bachelor's Degree in computer science
At least 3 years experience in implementing web based UX solutions
Basic knowledge in integrating search technologies and web analytics
Basic knowledge in agile full lifecycle software development processes, approaches, and methods
Mastery level understanding of client side web performance on all device footprints
Hands-on experience architecting web/Internet front end solutions including: HTML, CSS, XML, JavaScript, JSON, XSLT, AJAX, JQuery, XHTML, Web analytics, Apache Web Servers, web services (SOAP/RESTFUL), and open source packages/libraries
Hands-on experience architecting highly performant responsive and adaptive web sites
Experience and knowledge of front end web frameworks Foundation, Picturefill, require.js, JQuery, etc

Senior Experience Architect Resume Examples & Samples

Working with our Strategy and Insights group to leverage primary research, personas, task analysis, heuristic and competitive reviews to craft industry-leading user experiences
Creating and refining user experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
Preparing and presenting recommendations based on business goals, user research, UCD and IA principles
A love for the digital space (practices, procedures and technologies) and user-centered design principles
Diagramming tool know-how (e.g., Visio, OmniGraffle, Axure) and communication tools (e.g., PowerPoint, Keynote)
A desire to work in a multitasking, fast-paced environment — we’re talking lightening fast
Extremely strong interpersonal and client presentation skills (But surely you knew that if you made it this far into the job description, right?)

Vcloud Service Provider Customer Experience Architect Resume Examples & Samples

Create, build, and manage an amazing end-to-end customer experience program, working with stakeholders to ensure a consistent experience across all customer touch points
Architect and develop service experiences based on current hands-on knowledge of the Vmware vCloud product line and associated customer business processes. Specific emphasis on Service Provider market
Continuously improve Service Provider experience across vCAN programs and across all stages of the partner and end customer relationship lifecycle
Be the subject matter expert to deliver technical assistance for field and partner engagements
Work collaboratively with Product Management and Engineering during the development, launch and continuing refinement of VMware’s vCloud Suite products and solutions. Be the conduit back to the field for enablement and readiness for updates and changes to the product roadmap
Document service toolkits, best practices & architectural references for developing and deploying VMware Service Provider Cloud solutions

Customer Experience Architect Resume Examples & Samples

Engage in discovery and research of voice of customer, customer needs, analytics, and requirements across industries and customer roles to deliver an end-to-end, holistic customer experience
Lead the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture
Integrate roadmaps with application product plans to drive towards common, unified experiences to drive adoption
Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience
Accountable to deliver end-to-end projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making
Strong passion and hands-on technical experience with the ability to produce proof of concept service designs and/or drive the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc
Innovative peer-leadership with the ability to identify opportunities and influence organizations to gain support and overcome resistance with customer facts, data and persuasion
Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions
Effectively collaborate with other eBusiness CX architects, technical architects and data/content owners to define elements needed to deliver the experience
Responsible for establishing design guidelines (DEG) and best practices (design strategies) to be used across ecosystem; provide work direction/oversight to guideline auditors to govern design guidelines
Stay current with innovative improvements/processes available in the larger world of experience design
Bachelor's Degree from an accredited institution
8-10 years experience with web based processes and customer experience
Strong working knowledge of web development, web content management platforms, marketing automation, etc
General marketing experience
Integration and webservice knowledge, platform usage knowledge. Ability to understand business needs, system requirements, customer motivations and behaviors and translate them into deliverable tasks
Experience with Agile and related methodologies to accelerate decisions and outcomes while minimizing risk
Business Skills & Methods: - Use case development, business process mapping, strategic planning
Experience managing business change, project management methods and tools, etc
Strong communication and presentation skills with ability to interact at all levels of the organization
Design experience
Common Skills: Leadership, Team working, Inter-personal and Influential skills. Strong self-starter with demonstrated great organizational and time management skills. Ability to work well through ambiguity, confidence in making tough calls and leading through adversity with a sharp focus on the eventual right outcomes

Customer Experience Architect Resume Examples & Samples

Four plus years of relevant consulting, digital agency or industry experience
Minimum two years of direct experience in Interface Design, Interaction Design, or Information Architecture roles
Minimum two years of direct experience in process design (including requirement gathering, wireframing, visual design, development and user testing)
Minimum two years of experience leading cross-functional teams (and counseling junior staff)
Working experience with industry-standard user experience, graphic design and front-end development tools (including OmniGraffle, Axure, Adobe Creative Suite and HTML)
Thorough understanding of the design process, project management principles, client relationship management, and pre-sales activities
Ability and willingness to travel 80 100% of the time
Strong presentation and group facilitation skills
Belief that all things can be better
Enjoys the challenge of an ambiguous situation

Experience Architect Resume Examples & Samples

Collaborating on the development of labeling/search systems
Ensuring EA documentation is continuously updated and distributed to the production team
Bachelor's degree preferred, with multidisciplinary backgrounds such as psychology, computer science, information sciences, human/computer interface design or commerce/business
At least 2 years' related industry experience in new media, information technology, communications, or library/information science
Experience applying research and analysis to site development

Global Digital Solutions & Experience Architect Resume Examples & Samples

Define and build the technology roadmap for all Digital Platforms for the Nestlé group worldwise
Lead and coordinate the assessment current and future solutions to support the Ecommerce, Digital Presence, and cRM, Omni-Channel, Digital Analytics, ensuring proper integration for data, services, user experiences
Build and maintain the DSU services and Solutions catalogue
Participate in the development and refinement of best practices for implementation and maintenance of ecommerce, web, social media, and web analytic assets
Publish the Nestlé group Digital tech roadmap with prefered partners and ensure its application
Establish joint plans with Head of product /CTOs at leading industry partners
Provide expertise and consulting to all solution architects about integration, interfaces and data flows and technologies to ensure the best outcome for user experience and TCO
Connect with industry groups leading innovation in the Digital Consumer facing space to identifying emerging solutions to meet consumer needs, in conjunction with our Silicon Valley Innovation Outpost in San Francisco
Degree in Information Technology, Engineering or Business preferred
Strong business background with experience in Digital marketing , eCommerce, Analytics, preferably in FMCG industry
Understanding of various technology stacks in eCommerce, analytics, big data/Hadoop, Web technologies, Front/Back end, APIs and their integrations
Start-up experience (as CTO/Founder/head of product) a plus
English fluent a daily working language

Customer Experience Architect Resume Examples & Samples

Work as part of the team which owns, coordinates, drives and designs the Customer Experience across our Professional Information Business products, services and brands (e.g. Factiva / Risk and Compliance / Newswires)
Analyse business processes and advocate on behalf of the Customer to ensure a consistent and valuable experience for each customer across the products’desktop, mobile web, and apps
Create and visualize customer personae and map customer journeys across various products throughout the lifecycle, capture customer touchpoints and highlight areas of friction
Drive quality improvements by designing customer journeys, processes and blueprints across our consumer brands,products and projects
Inspire the business to be customer-centric, by contributing to business-wide understanding of metrics, performance and design principles
Be the guardian of the customer experience - stimulating constructive critique, conversation and contributions from across the business
Be cognizant of all PIB customers--from the sales leads selling our products to the account heads at outside companies who purchase our products on behalf of their employees to the end users of the actual product
Be the voice of the customer, using insight to hold the business to account
The Customer Experience team support the customer experience from across the globe - so it is essential that the candidate can travel internationally, when required

Customer Experience Architect Resume Examples & Samples

Leading customer Journey mapping sessions & cross BU workouts via partnerships with product management and key stakeholders across Verizon to uncover key impediments and moments of truth along the customer journey
Understanding Verizon products, system integration, platform, operations, etc. and use this knowledge, along with key stakeholders as a tool to reduce impediments and improve the customer experience
Collecting and documenting business and design requirements via stakeholder/user interviews including trials and focus groups (internal & external)
Planning, conducting, and auditing user research both pre- and post- new product launches
Leading collaboration with business leads (VES/WBG/Wireless/IT/Finance/Marketing/Operations) to architect effective design solutions that meet business and user needs
Establishing and promoting user experience guidelines, best practices and standards across business units & transform the VzPD & Lean Business Agility processes to include CX as a priority
Focus
Strong experience in understanding how the needs of the customer align with business needs along with a background design thinking principles
Strong product launch & development/business development experience
Solid experience leading cross-functional teams; ensuring cohesive efforts toward a shared goal
Experience with Verizon products, both Wireless & Wireline preferred
Good experience in Digital Marketing, intranet, call center, and enterprise-class applications
Problem solving, resourcefulness, and forward thinking in CX/UX, IT and web design
Strong product management background proficient in user-centered design techniques and methodologies
Expertise with PowerPoint and Excel
Ability to communicate designs and visualizations at both practitioner and executive levels
Transformation mindset with the ability to manage challenging situations and recommend effective solutions to drive adoption of new programs and processes
Strong analytical, presentation, and leadership skills
Ability to develop a long term strategy and execute tactical objectives to achieve goals
Ability to interact and develop valued relationships with the most senior levels internal and external to Verizon

Customer Experience Architect Resume Examples & Samples

Shape and communicate user experience strategy and design
Be the team lead for translating the overall experience vision into implementation-ready design
Own the customer experience vision across a variety of contexts with the organization
Lead customer Journey mapping sessions & cross business unit workouts via partnerships with product management and key stakeholders across Verizon to uncover key impediments and moments of truth along the customer journey
Understand Verizon products, system integration, platform, operations, etc. and use this knowledge, along with key stakeholders as a tool to reduce impediments and improve the customer experience
Collect and document business and design requirements via stakeholder/user interviews including trials and focus groups (internal & external)
Plan, conduct, and audit user research both pre- and post- new product launches
Lead collaboration with business leads to architect effective design solutions that meet business and user needs
Establish and promote user experience guidelines, best practices and standards across business units & transform the Verizon Product and Lean Business Agility processes to include customer experience as a priority

LS Experience Architect Resume Examples & Samples

Leading the development of digital customer strategies and experiences across ENVISION, CREATE, ACTIVATE, SCALE and OPERATE
Leading business development activities with clients including developing proposals and agreeing commercial arrangements
Delivering client programmes of work in conjuction with all parts of Accenture
Originate and close new business with clients
Lead the design and development of client strategies for digital marketing, sales and service and marketing
Provide insights from a range of industry experience to help guide clients on how to evolve and develop their strategies and customer propositions
Creatively combine capabilities across Accenture to develop and deliver customer experiences and client solutions e.g. data, insights, innovation, design, processes, organisation, technology and delivery
Collaborate with colleagues, agencies and partners to design and deliver digital transformation and optimisation programmes for clients
5+ years’ experience of business development and major account sales for digital marketing and/or professional services for C-Suite or senior executives
5+ years experience in a top-tier interactive marketing agency, digital consultancy, marketing services firm or digital technology supplier with demonstrable success in establishing and building trust with clients
5+ years’ experience in leading digital programmes for clients in bluechip companies e.g. defining strategies and business cases, designing new customer experiences, leading transformation programmes, establishing digital businesses etc
Bachelor’s degree or equivalent work experience. MBA preferable

Digital Experience Architect Resume Examples & Samples

Account Support
7+ years experience in a services-based business
5+ years experience developing large-scale applications and APIs

Senior Experience Architect Resume Examples & Samples

We encourage and expect client interaction and involvement in the design process. You will be client facing and responsible of articulation of design deliverables
Team building, people skills and collaboration are the necessary tools for this position, along with design skillset
It goes without saying that designers work proactively and learning is an integral part of this trade. Basic design skills, design patterns, advanced design learning are mandatory
You are responsible for being “Passionate”, “Observant”, ”Participative” and “Collaborative” :)
Masters in Design (M.Des) or PG Diploma in Design with 2 Plus years of design experience
Bachelor in Design (B.Des) or Diploma in Design with 4 Plus years of design experience
Proficiency in Design Methodologies
Proficiency in Design tools like Photoshop, Illustrator and quick prototyping

Fjord Digital Experience Architect Resume Examples & Samples

Interface with customers on technical aspects of their projects
Facilitate communication between lead developers on a project and project / account managers
Identify and escalate potential issues before they become issues
Participate in business development by assisting in proposal generation, presentation and delivery
Develop requirements documents for upcoming projects based on client input and technical audits
Estimate time and effort required to execute software projects in the sales pipeline
Develop and review Statements of Work, Change Orders and other project-related legal documents
Identify and help fill technical gaps
Communicate and collaborate with other departments on technology solutions
6+ years’ experience developing large-scale applications and APIs
6+ years of experience in solution design and architecture of large, complex web sites and/or web applications
4+ years of experience in pre-sales strategy, business development, and/or proposal creation

Experience Architect for Wealth Management Resume Examples & Samples

Work in a cross-channel environment designing for desktop/laptop, mobile devices, ATM, IVR and brick-and-mortar locations
Partner with business analysts, developers, testers, product owners and compliance specialists to translate requirements into experience architectures using wireframes, prototypes, user flow diagrams and other artifacts as needed
Collaborate with UX peers (visual designers, content writers, researchers and prototypers) to create world-class customer experiences
Analyze requirements and provide context to create findable and usable interface designs that benefit both our business partners and our customers
Maintain clear and well-defined XA artifacts such as wireframes, user flow diagrams and other UX artifacts
Participate as an observer in user interviews and usability test sessions
Validate the experience that was developed against ux requirements
Eight to ten years of experience in project management and leadership activities
Five or more years of managerial experience
Bachelor’s degree in a design-related discipline such as human factors, information architecture, user experience or interaction design
4 years of professional experience working as an experience architect, information architect or interaction designer
1 year experience in financial services, preferably online banking and wealth management and investments
Experience delivering high-quality work (portfolio required) on time and according to specifications
Experience successfully executing and balancing multiple projects and tasks
Experience presenting XA artifacts to project teams
Expert in Microsoft Visio, Adobe Creative Cloud and Axure
Understanding of portfolio analysis experiences
Experience working in an agile and waterfall environments

Experience Architect Resume Examples & Samples

Work concurrently on multiple projects while still maintaining the patience and passion necessary when focused on only one project
Collaboratively partner with UX peers (visual designers, content writers, researchers and prototypers) to create world class customer experiences
Optimize experience architecture to promote findability and usability while accommodating technical needs/constraints
Create prototypes using tools such as Adobe Creative Cloud, Visio, Axure and others as needed
Utilize low-fidelity, medium-fidelity, and high-fidelity prototypes across the different stages of the design process to communicate design intent
Observe participatory design/user testing sessions
Take notes in user interviews and usability testing sessions
Maintain clear and well defined XA artifacts such as wireframes, user flow diagrams and other UX artifacts as needed
Work in cross-channel environment designing for desktop/laptop, mobile devices, ATM, IVR and brick and mortar
Bachelor's degree, or equivalent work experience
10 or more years of experience in project management, and computer technology applications and analysis
BA in design-related discipline: such as human factors, information architecture, user experience and interaction design
Experience delivering high quality work according to specification and on time
Experience successfully executing and balancing multiple projects and tasks simultaneously
Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick and mortar locations
Experience creating XA artifacts such as wireframes, user flow diagrams, experience maps and prototypes
Experience designing responsive interfaces for multiple form factors
Expert in: Microsoft Visio, Adobe Creative Cloud and prototyping software
MA in design-related discipline: such as human factors, information architecture, user experience and interaction design
Experience creating accessible interfaces
Some experience coding and working closely with developers

IT Experience Architect Resume Examples & Samples

Serve as a technical leader with diverse skill sets across different IT disciples to assess, recommend improved experiences with technology changing the way IT delivers different technologies as a unified experience for our colleagues
8-12 years’ experience in technical role
Extensive knowledge and experience with end user computing and collaboration technology / services and consumer technologies
Proven track record of business engagement and partnership in a large enterprise as IT architect
Engage with business unit leaders, management, infrastructure peers, business and project stakeholders to understand system requirements and advise stakeholders on options, risks, business impacts and cost-benefits
Lead technology road map planning, governance of projects or initiatives to close the gaps between current and future-state architectures
Communicate with stakeholders at all levels to inform them strategies and roadmap
Proficient with network protocols/services and network infrastructures
Demonstrated technical understanding of architecture design, configuration & implementation, migration & coexistence expertise for large sized enterprises (EUC, Collaboration, Desktop, Support)
80530BR

Experience Architect Resume Examples & Samples

Facilitate provider experience workshops that bring the voice of the provider / provider-facing teams perspective to the forefront
Create clear, compelling presentations with qualitative and quantitative data that illustrate and communicate the need to make investments in provider experience initiatives
Infuse and champion provider experience concepts, principals, and processes into existing IT and business processes
Establish and measure provider experience and the impact of experience improvement initiatives via appropriate metrics or dashboard
Lead the development and ongoing refinement of provider and provider-facing personas & journey maps, identifying areas of dissatisfaction in the experience and developing plans to monitor and make improvements to the experience
Champion the provider through provider journeys, identifying their needs and expectations
Help define and support how provider experience is governed across the organization and ensure there is a standard approach to oversight of initiatives that impact provider experience
Identify innovative methods to present provider experience metrics and activity such as (1) issue trending and tracking (such as complaints), (2) surveys results and (3) listening pipe opportunities, web, social media, field, etc
Support change and innovation - pursue opportunities to adopt new technologies and drive adoption to enhance business outcomes
Identify innovations, technology and business processes to improve the provider experience
Drive consensus and decision-making with business, IT and executive management
Facilitate matrixed, cross-channeled teams to common provider experiences
10 + years of professional IT experience
7 + years of professional IT management experience in a large, enterprise environment
Proven ability to influence senior leaders across multiple business units
Proven ability to manage and drive team performance in a matrixed environment
Deep understanding of healthcare operations and drivers of provider engagements
Strong operational focus with demonstrated project management, change management, and execution skills
Self-motivated and able to work with little direct supervision and drive results with disciplined follow-though
Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives
Adaptable and flexible style of collaborating with key stakeholders in setting direction
Proven ability to quickly gain credibility, influence and partner with business and IT leaders
High integrity with a reputation of a trusted confidential adviser and partner
Strong decision making skills including prioritization of capital investments and business change controls
Superior executive presence and ability to communicate effectively to the highest levels of leadership
Relevant degree or compensating experiences

Experience Architect Resume Examples & Samples

Function as internal expert in usability and information architecture
Work with internal and 3rd party partners to collect and translate research findings into design improvements
Communicate design concepts effectively, build consensus, and justify decisions
BA (or equalivant work expereince) in design-related discipline: such as human factors, information architecture, user experience and interaction design

Fjord Digital Experience Architect Resume Examples & Samples

Leading multi-platform software projects with multi-functional teams of developers
Working with clients and various 3rd-party vendors on projects
Working closely with design teams
Developing for a complex customer / ecosystem / problem domain
Developing written specifications and technical recommendations
Cognitive computing / A.I., machine learning, and data mining technologies and practices
Hardware development, electrical engineering and IoT development
Large-scale enterprise integrations with systems like SalesForce, SAP, etc
Various CMS and DAM solutions (e.g., Adobe AEM)

Experience Architect Resume Examples & Samples

Function as a peer leader on a “SWAT Team” of other UX Designers, business line leaders and product managers charged with
Master's degree, or equivalent work experience
10 or more years of experience in project management and leadership activities
5+ years of professional experience working as an experience architect, information architect or interaction designer
Knowledge of accessibility and its particular design requirements
Experience collaborating with large teams using outstanding, persuasive communication skills
Experience delivering work on time and according to requirements
Experience creating and persuasively presenting design artifacts such as wireframes, user flow diagrams, experience maps and prototypes
A portfolio of work demonstrating high-quality experience architecture
Expert with contemporary UX Design tools, including Sketch, Invision, Marvel, Adobe Creative Cloud and Omnigraffle
Experience coding in core front-end technologies (HTML5/CSS/JS) and working collaboratively with developers, especially front-end
Master’s degree in a design-related discipline such as human factors, information architecture, user experience, interaction design or related field of study
2+ years experience pitching agency/consulting new business projects and/or technology products/projects for investment
2+ years experience in financial services, preferably online banking and wealth management and investments
Experience designing and building digital products in compliance with WCAG 2.0 accessibility standards and with ADA accessibility guidelines
Skillful peer leadership and persuading without authority

Customer Experience Architect Resume Examples & Samples

Thinks outside /in from a customer stand point, and is able to bring customer, employee and Partner experiences together
Observe/analyze current experience from various sources and direct observation, and identify current customer journey and sentiments and layout roadmap for the next generation experience for our customers
Works across Marketing, Sales, Commerce and Care to understand current challenges and help build that next generation experience
Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service
Bachelor’s degree or an equivalent combination of education and experience required
Strong technology background coupled with experience in making the right tradeoffs that balance the short and long term vision
Experience with the creation of artifacts such as personas, journey maps, storyboards, etc
Keep self and team up-to-date with emerging trends in popular design methodology and technology

Information & Experience Architect Resume Examples & Samples

Information Architecture and Experience Architecture - design resource on projects, digital product teams and across Polaris business groups
Strategy definition for Information & Experience Architecture
Research, workflow, journey, wireframe and prototype deliverable creation
Advocate for the customer - pre-launch reviews for customer readiness and planning for improvements
Work directly with Business Partners, Product Owners, User Interface Designers and Project Portfolio Managers to capture user flows and detailed wireframes based on high level user stories
Minimum of 4+ years experience in a related field and/or related workexperience, evidenced in portfolio and resume
Experience working in both waterfall and agile environments
Using standard discipline-focused software tools (InVision, Visio,Omnigraffle, Axure, Balsamiq, Sketch and/or similar applications)
Ability to work effectively with multiple teams of people in an often high-pressure and fast-paced environment
General understanding of development required to fulfill coding of designed experiences

Senior Experience Architect Resume Examples & Samples

Drive project success and customer satisfaction through relationships
Effective project and team leadership
Commitment to the growth and success of the Experience Design group
Embody the Experience Design Principles
Ensure skills and role requirements are continuously met
Be an effective member of the Salesforce culture

Senior Associate Experience Architect Resume Examples & Samples

Proficient with Keynote or Power Point
Some experience presenting work to clients and stake holders
Experience working in Agile Methodologies and Design Thinking a plus

Customer Experience Architect Resume Examples & Samples

Create and visualize customer personae and map client journeys across and throughout the lifecycle, capturing touchpoints and highlighting areas of friction
Work closely with senior leaders and business units to assess weaknesses and opportunities in the current state process and its impact on CX
Partner with different business units to understand Client strategy goals are understood and the intent and measures of success are defined
Drive improvements by advising on design/redesign of customer journeys & processes with on-going mechanisms in place to listen and evaluate the client experience
Presents current state findings and recommended future-state design to functional heads and Managers across TSYS. *Negotiates recommendations with leadership, finding balance of CX improvement and operational efficiency
Map end-to-end customer experience touch points
Identify areas of dissatisfaction and develop plans to monitor and make improvements that will ultimately lead to improved experience
Inspire the business to be customer-centric, by contributing to business-wide understanding of metrics, performance and design principles
Participate in the continual development, tracking, and reporting of CX goals and strategy progress
Lead successful implementation of the CX initiatives road maps through benefit realization
Deploy CX best practices for listening, interpreting, and acting on customer feedback using structured and unstructured data to deliver actionable customer insights
Provide routine project status updates, review, and other required communications to division leadership team, project sponsors, and stakeholders
Typically Minimum 8 Years Relevant Exp
Experience with customer journey mapping
CXPA Certification, Six Sigma Certification, Lean/Agile Certification
Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level
Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external
Supervision - Acts independently to determine methods and procedures on new or special assignments
Ability to influence - Ability to affect others to support, accept and/or commitment
Communication /Presentation skills - Ability to effectively communicate both verbally and in writing. Ability to develop and conduct presentations to both internal and external audiences of varying sizes
Thought Leadership - Ability to communicate a compelling and inspired vision and motivate others to action

Experience Architect Resume Examples & Samples

Pre-Production
Experience and understanding of user-centered design
Experience and understanding of the importantance of pixel-accuracy; technical and visual specifications
User Testing and analysis

Associate Experience Architect Resume Examples & Samples

Staying on top of trends in content strategy including content marketing and social amplification
Understands how to implement SEO into content
Understands how to implement CTA strategies
Understands how to integrate content insights into strategies
Creation of digital interfaces to meet user needs and experience requirements
Proven problem solver
Full understanding of how to apply the methodologies of interaction design and research to business problems
Experience and understanding of a digital workflow
Experience working with other capabilities (e.g., Technology, Strategy, Creative, etc.)
Experience and understanding of the importance of pixel-accuracy; technical and visual specifications