User Experience Analyst Resume Samples

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A Stroman

Alvah

Stroman

32860 Wuckert Flats

Phoenix

+1 (555) 194 7023

32860 Wuckert Flats

Phoenix

Phone

p +1 (555) 194 7023

Experience Experience

Philadelphia, PA

User Experience Analyst

Philadelphia, PA

Mraz LLC

Philadelphia, PA

User Experience Analyst

Continuously work for improving existing methods and investigating new methods within UX area
Drives team design standards by staying abreast of emerging trends, technologies and industry concensus; supports and mentors peers in adopting new solutions
Assists in orienting, training and providing overall development
Creating wireframes: identifying key screen types and generating full screen inventories
Knowledge sharing regarding UX in the global context
Act as champion for VOC - Providing insights to, and influencing the VOC activities of the Business Unit partners
Modeling and task flow creation: conceptualizing ideal user paths/task flows/scenarios, etc

Dallas, TX

User Experience Analyst Client

Dallas, TX

Mayer, Bayer and Ryan

Dallas, TX

User Experience Analyst Client

Create and show solutions – Work with engineering to ensure the right data is being measured
Can help create user focused KPI’s
Define problems and opportunities – Analysis of current behaviors combined with product goals
Deliver and follow through – Reports and data-driven recommendations used to evaluate designs and inspire new ideas
Serious passion for user-centered design
Examples of study designs and analytics strategies
Examples of easily digestible story-based reports

present

Philadelphia, PA

Knowledge Management & User Experience Analyst

Philadelphia, PA

Lowe, Kiehn and O'Hara

present

Philadelphia, PA

Knowledge Management & User Experience Analyst

present

Identify and implement new and innovative approaches to disseminating information and knowledge to employees and cast members, including multimedia and social technologies
Performs special projects as assigned
Gather, catalogue, and organize content to be used in the future Global HR Operations knowledge base, to fulfill defined knowledge areas and for segments, defined employee groups, regions, etc
Propose recommendations/re-write content to address inconsistencies, and gaps, including key players, policy implications, downstream affects, necessary timing for resolution, etc
Facilitate the review and approval process for knowledge articles/items from conception to implementation
Communicate and follow up with partners submitting knowledge articles to inform them of the status of their submissions
Ensuring product teams are applying UI standards and processes including user feedback and testing through design and development

Education Education

Bachelor’s Degree in Psychology

Harvard University

Bachelor’s Degree in Psychology

Skills Skills

Ability to accurately prepare written business correspondence and deliverables that are coherent, grammatically correct, effective, professional, and engaging
Knowledge of SQL and common data GUI (e.g. Looker, Tableau etc.) desirable
Good to have: Knowledge of HTML, CSS and JavaScript
Demonstrate strong collaboration and inter-team skills. Comfortable working with cross functional teams and moving between leadership and peer roles
Ability to write and prioritize usability testing questions, and to write test plans
Strong communication skills, oral and written: able to engender trust and respect of peers and stakeholders
Highly analytical and creative thinker comfortable working with ambiguity
Great Interpersonal Skills and Personality Look for talent that has call center experience, basic IT experience
Ability to drive multiple design projects at once while maintaining an appropriate level of quality throughout
2 or more years of professional experience in the field of user research and usability

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15 User Experience Analyst resume templates

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User Experience Analyst Resume Examples & Samples

Bachelor's degree in design (human computer interaction or information science) or equivalent work experience
5 to 7 years’ experience as an interaction designer, usability analyst, user-experience architect or similar role
Experience working on a corporate web team, an interactive agency or internet consulting environment
Works well in a multi-disciplined team environment
Strong communication skills, oral and written: able to engender trust and respect of peers and stakeholders
Commitment to the customer and to product quality
Capable of juggling a number of priorities and delivering results in a fast paced,
High level proficiency with prototype tools such as Axure
Highly desired experience working with native mobile app interactive patterns and responsive designs

User Experience Analyst Resume Examples & Samples

Modeling and task flow creation: conceptualizing ideal user paths/task flows/scenarios, etc
Collaboratively developing prototypes for demonstration of concepts
Defining and designing User Experience Architectures (comprised of navigational systems, information architectures, interaction flows, sitemaps, etc)
Creating wireframes: identifying key screen types and generating full screen inventories
Performing detailed analysis of internal and external products
Conducting contextual inquiry (in person observation and interviews) with target users to understand their mental models and behaviors
Analyzing and synthesizing user research and understanding to define appropriate functionality and product requirements to drive future re-designs
Developing user persona and scenarios to clarify results of user research and focusing the teams design efforts on the needs of key users
Working alongside visual designers to develop user journeys that motivate users to engage fully with the interactive concept
Usability Testing: conducting usability testing, analyzing the results and creating a recommendations report
Understands a broad range of UX patterns and solutions - know when they should and should not be used

User Experience Analyst Resume Examples & Samples

Deliver insights from customer data and contribute to designs that meet or exceed user needs
Plan and execute formative and summative user research studies to increase quality, ease-of-use and the overall user experience of our cloud services
Quantitative analysis of survey data and customer usage data via analytics
Broadly share user research insights and contribute to increased empathy for customers within User Experience, Product Management, Marketing and Engineering
Embrace learning and curiosity about Autodesk tools and markets
Ability to produce exceptional user experience research deliverables expressed in a portfolio of your work
Knowledge of quantitative and qualitative user research methodologies, including: statistical analysis of survey data, analysis of data from analytics platforms, designing and conducting usability studies, heuristic evaluations, participatory design activities and focus groups
Experience contributing user research within an Agile development environment
English language fluency and exceptional verbal / written communication skills is required
M.S. in Human Factors, Human Computer Interaction, Cognitive Science, Data Science, or related field
2 or more years of professional experience in the field of user research and usability

Client Portal User Experience Analyst Resume Examples & Samples

Work as a Business Analyst and User Experience expert together with the NEO scrum team developing the front-end experience of the new Global AM client portal solution on the NEO Platform
Work closely with the Business SME’s for all involved regions (CH, US, UK, APAC, EMEA) to define and detail out the business requirements for the user experience on the client portal
Work together with all involved stakeholders (Business representatives, UBS NEO team, and Global AM IT) to design and implement the functional solutions including features, data requirements and non-functional requirements for the portal front-end solution
Introduce content / quality checks for information and data provided on the portal
Prepare and conduct User Testing as an integral part of the user experience development. Work closely with all involved IT delivery teams (UBS NEO, UBS AM IT, Security, CRM,...) to ensure that requirements are well understood and implemented accordingly
Conduct testing, training and roll-out support
University / business school degree or equivalent education
3-5 years of professional experience of Business Analysis and User Experience Design ideally in Asset Management, Consulting or Financial Services
Very good communication skills, including English skills, both verbally and in writing
Ability to remain calm under pressure and cope with difficult and changing scenarios
Ability to manage stakeholders and objectives with conflicting priorities across functions, businesses and time zones
Proven ability to interact with technology and business teams
A strong appreciation of current technologies and how technology delivery projects work
Very good skills in the use of all MS office applications

Knowledge Management & User Experience Analyst Resume Examples & Samples

Develop streamlined processes for maintaining all HR Operations content for accuracy and timeliness upon implementation of knowledge management tool. Maintain existing content
Regularly review content in knowledge base for continued applicability, use, relevance, etc. and for continually improving content in knowledge base
Research and resolve issues related to content quality, timeliness, accuracy, etc
Act as primary point of contact for knowledge base content
Identifies new methods and technologies for delivering information to employees and cast members
Develops and deploys knowledge by leveraging multimedia technologies, such as graphics, audio, and video
Reviews trends in knowledge management and recommends process improvements and changes
Identifies and leverages social technologies (i.e. Yammer, chat, Rostr+, other) to distribute knowledge to employees and cast members
Partners to ensure alignment between knowledge and training for GHRO Operations team
1 – 2 years of content development experience / professional writing
Positive attitude and the ability to be proactive, resourceful, and flexible
Detail oriented and excellent follow-through skills
Ability to understand the needs of the user of the future HR knowledge base and end user experience and to make aligned decisions
Experience with leveraging multimedia (graphics, audio, video) to communicate information to individuals
Experience with strategic implementation of social technologies to disseminate information to individuals in the workplace
Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
1 – 2 years experience with technology and process improvement
2 – 3 years of HR or related experience
Advanced skills in graphic design and multimedia production
Extensive experience with development of strategic marketing and communication plans leveraging social technologies to individuals in the workplace

User Experience Analyst Client Resume Examples & Samples

Help the team understand what our users are doing and why – Web and business intelligence analytics, multivariate statistics, data mining, and more
Define problems and opportunities – Analysis of current behaviors combined with product goals
Create and show solutions – Work with engineering to ensure the right data is being measured
Deliver and follow through – Reports and data-driven recommendations used to evaluate designs and inspire new ideas

User Experience Analyst Resume Examples & Samples

Drives design of highly usable Web application interfaces, user experiences and motion graphics for online learning by working directly with Sales, Instructional Designers, SME’s and Product Managers. Is responsible for personal alignment internally and with clients on continuity between initial design specs through final user experience
Drives the complex visual design of our products. Produces standards-compliant, accessible, mobile ready products meeting established Pearson design standards
Drives team design standards by staying abreast of emerging trends, technologies and industry concensus; supports and mentors peers in adopting new solutions
Education typically acquired via Bachelor’s degree or appropriate combination of education and experience
Generally requires at least 3+ years relevant experience and proven ability or appropriate training to occasionally mentor others
Advanced ability to conduct independent or team-supported discovery with clients, understanding their needs, values, and requirements. Be able to assist clients in developing their vision from scratch if requested
Advanced ability to take discovery information back to team and disseminate it in logical and work-ready fashion, and use it to help define level-of-effort estimation and definition of next steps
Advanced ability to create and then externally rationalize wire-frames, mockups and visual design comps using standard visualization tools
Maintain client communication and support throughout project life-cycle to ensure that client visual design needs are being met and maintained
Advanced ability to create production-ready motion graphics to suit client needs and/or demonstrate user interface interaction and functionality so that design scope is aligned with development
Advanced knowledge of Adobe Creative Cloud workflow—particularly its graphical and motion-design elements—as well as an understanding how to optimize workflow to facilitate reusability and extensibility
Advanced ability to present internally and externally with or without team support
Intermediate ability to perform, and an understanding of, live and remote user testing, including writing test cases, overseeing live tests, and processing the resulting information
Ability to drive multiple design projects at once while maintaining an appropriate level of quality throughout
Intermediate ability to work in common front-end frameworks, including the customization of such
Deep understanding of CSS3 and HTML4/5, including the ability to develop free-standing code when necessary

UX / User Experience Analyst Resume Examples & Samples

Create quarterly benchmark reports using aggregate data across website portfolio to educate Design & Development on trends and best practices
Collaborate with internal teams (Accounts, Design, Development, Reporting) throughout Client project life cycle. Provide feedback on KPIs, site architecture and navigation, visual design, and reporting requirements
Conduct website performance analyses for existing Clients, focusing on analytics, visual design, user experience and usability principles. Suggest and execute multivariate or A/B tests to improve the user experience
Use findings from analyses to develop strategic recommendations for Client
Utilize website traffic applications such as Google Analytics, Omniture, and Web Trends, as well as other proprietary tools, to support recommendations as needed
Assist with maintenance of industry benchmark library and ongoing research of website strategy discipline. Work with team to develop new conversion and creative concepts to test across our portfolio of web properties and brands

Lead User Experience Analyst Resume Examples & Samples

Interact with designers, product managers, product analysts, business stakeholders, and end users to understand requirements and implement UI that satisfies business and user needs
Design and develop responsive UI components as well as resolving UI bugs
Contribute to the documentation and development of the common component library
Act as a consultant for other development teams who need direction on NEXEN Front End Development best practices and resources
Javascript + UI frameworks (AngularJS is a plus)
Web design skills
Experience in development of complex, large scale systems
Capable of producing high quality UI documentation
Web Services (REST API exposure preferable)
Outstanding product sensibilities, superb ownership mindset, strong work ethic
Self-motivated and able to work with a high level of responsibility and autonomy

User Experience Analyst Resume Examples & Samples

6+ years of experience with UX/UI research and analysis methods and techniques
Experience with analyzing various forms of Web statistics, including Webtrends and Foresee
Knowledge of prototyping tools used to develop wireframes, including Axure
Ability to prioritize issues and successfully balance speed and quality to ensure the best user experience
Ability to be a team player that can build relationships across project teams to effectively mediate and resolve issues
Possession of excellent written and oral communication skills, including the ability to present findings concisely and effectively and defend plans, recommendations, and conclusions based on research findings, analysis, and insights
BA or BS degree in Interaction Design, New Media Design, or related design field preferred; MA or MS degree in Interaction Design, New Media Design, or related design field a plus

User Experience Analyst Resume Examples & Samples

“Voice of the Customer” Analysis and Insight
Digital Project Support
Digital Collaboration and Governance
Conduct “Voice of the Customer”(VOC) research for the UX team - developing client insights through analytics and review of customer feedback
Act as champion for VOC - Providing insights to, and influencing the VOC activities of the Business Unit partners
Project support – Help gather, analyze and apply customer insights on digital projects. Consult on project recommendations and decisions, including the feasibility analysis of proposed projects
User testing support- Support in the execution and analysis of user tests conducted on various designs/interfaces
Provide support to the Digital Governance function - helping to coordinate cross Business Unit committee meetings and conversations on the digital activities of the Canadian Businesses
Record keeper - Catalogue and store our findings and insights for easy future reference
Logical, strategic oriented mindset with strong analytical abilities
Ability to identify trends and patterns and extract meaningful insight from data
Interest in all things digital - web and mobile
Excellent consultative and negotiation skills
Ability to quickly build rapport and trust within a working group
An excellent customer service approach
Ability to create and deliver presentations to project teams
Ability to plan and conduct user research and usability testing

User Experience Analyst Resume Examples & Samples

Great Interpersonal Skills and Personality Look for talent that has call center experience, basic IT experience
Current or Latest role in Call Center experience (6-12 months) or customer service experience at a minimum (6-12 months)
Technical Experience is preferred but not a must have: Password Reset, Connectivity Troubleshooting (network/internet), any Remote Support Tool Experience, Foundation of connectivity, Cellular phone support, Windows environment, Remote experience, Insurance is a plus

Ai-user Experience Analyst / Consultant Resume Examples & Samples

Work with Accenture Interactive to deliver projects in the digital space, which can cover from strategy to systems implementation or business operations
Manage tasks within a project, and deliver them at high level of quality, and on time on target
Manage client counterparts to ensure project outcomes remain relevant to client
Take on responsibilities within Accenture Interactive to either drive innovation, asset building or community building
Deep domain knowledge of China digital ecosystem
Have a bachelor degree on in either Business, Engineering or Computer Science disciplines
Strong analytical and research skills
Good communication skills in both spoken and written English and Chinese

User Experience Analyst, Junior Resume Examples & Samples

1+ years of experience with UX/UI research and analysis methods and techniques
Experience with creating and documenting information design concepts and solutions by various means, including wireframes, high fidelity prototypes, and task flow diagrams
Knowledge of prototyping tools used to develop wireframes
Experience with Waterfall and Agile software development methodologies
Possession of excellent analytical skills, including the observation of user behavior and industry best practice
BA or BS degree in Interaction Design, New Media Design, or related design field preferred

User Experience Analyst Resume Examples & Samples

Understanding, analyzing and synthesizing data as it relates to our digital properties and projects
Understand and analyze data- Act as owner of the numerical data as it relates to our digital channels and project implementations, provide analysis of this data and work with various business units to share insights
Record Keeper - Catalogue and store our findings and insights for easy future reference
3-5 years experience in a research role (focused on analytics and customer data interpretation)
Strong numeracy skills and ability to interpret large amounts of data
Strong excel skills

Digital User Experience Analyst Resume Examples & Samples

Three or more years of user experience design experience for software, Web applications which leverage emergent technologies, consumer electronics and/or mobile devices
Experience with contemporary user-centered design methodologies
Strong working knowledge of Tobii, Photoshop, Illustrator, InDesign, Fireworks and associated design tools
Strong working knowledge of HTML, CSS, Rails, JavaScript/JQuery, ObjectiveC (iOS), C++ (Android) a plus
Understanding of common software project management practices
Understanding of cultural design considerations for global consumption of information
Strong conceptualization ability, strong visual communication ability
Design skills, production value and attention to detail
Ability to create wireframes as well as visual design comps
Excellent collaboration skills

User Experience Analyst Resume Examples & Samples

Improve upon existing approaches by seeking opportunities to creatively transform current industry practices into fresh alternative solutions
At least 7 years’ experience in user experience or information architecture, or the equivalent in training and experience
Experience with business and end user stakeholder requirements elicitation and management techniques
Experience analyzing data about users to understand existing usage patterns and identify trends
Proficiency with a wire framing and prototyping tool such as Balsamiq, Axure, Justinmind, or UX Pin
An understanding of HTML and CSS, including responsive design frameworks and processes
An understanding of content management systems and principles, including distributed authoring, workflows, display templates, and structured content for data and display templates
Experience with usability testing, including writing test plans, conducting testing as an impartial moderator, and analyzing test results
Experience leading user experience activities of other UX analysts on a software development team
U.S. citizen or legal right to work in the United States without sponsorship
Ability to accurately prepare written business correspondence and deliverables that are coherent, grammatically correct, effective, professional, and engaging
Ability to identify customer's strengths and weaknesses and suggest areas for improvement
Ability to elicit requirements using a variety of techniques, including: interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, competitive product analysis, task and workflow analysis, and/or view points
Ability to identify and understand the client's user profiles, usability needs, and usage contexts across HCQIS system users
Ability to identify current usage patterns, and synthesize findings into future design and development efforts
Ability to understand and articulate to the project team and the client the various user journeys through existing sites and applications
Ability to devise, articulate, and design future state user journeys through sites and applications yet to be built
Understand existing user access roles and user profiles to distill them into new user personas used in the development of sites and applications
Ability to understand and articulate the flow of all users as they complete tasks in a system to be built
Ability to author coherent, concise content strategy documents that express agreement between client and project team on what content goes where, what purpose it serves, who creates it, and how
Ability to assess and synthesize business requirements and users’ needs at both the system level and the page/screen level, and to express that synthesis through the creation of wireframes and clickable prototypes of sites and applications
Ability to model structured content for content management systems
Create taxonomies to support content relationships in content management systems, including devising new schema or co-opting existing schema
Ability to write and prioritize usability testing questions, and to write test plans
Use judgment to make recommendations to client and project team about changes as a result of usability test findings
Understand technical specifications
Understand content management principles and best practices
Ability to persuade peers, management, and clients on user experience and information architecture best practices
Demonstrate strong collaboration and inter-team skills. Comfortable working with cross functional teams and moving between leadership and peer roles
Proactively initiate, develop, and maintain effective working relationships with team members
Follow through with commitments and foster mutual trust with fellow innovators
Ability to manage multiple tasks concurrently
Manage expectations that are set with client and communicate when issues/events may affect delivery
Experience creating artifacts and deliverables as part of a responsive design process
HFI CUA or CXA certification a plus
NN/g UX Certification or UX Master Certification a plus

VP-specialist, User Experience Analyst Resume Examples & Samples

Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred,
6-8+ years of experience required, experience in the securities or financial services industry is a plus
Familiarity and experience with design thinking practice, is preferred
Ability to demonstrate product concepts through design and translate such concepts into detailed user interfaces, is preferred

User Experience Analyst Intermediate Resume Examples & Samples

Discover, model, and communicate the business problem or user needs in order to drive solutions
B.A., B.S., M.A., or M.S. in related field
2-5 years of relevant experience
Knowledge of best practices with regards to designing web-based interfaces (mobile a plus)

User Experience Analyst Resume Examples & Samples

Demonstrated experience analyzing and interpreting research findings and working with partners to put results into action
Demonstrated experience managing multiple complex projects
Demonstrated experience with statistical analysis techniques, and statistical analysis software
Extensive knowledge and understanding of secondary research and primary research design

User Experience Analyst Resume Examples & Samples

You will provide support to strategic areas and multi brand solutions
Highlight risks and impact of not covering end user needs in business decisions
Suggesting alternative solutions to utilize end user potential and ensure business value
Perform usability reviews
Planning of UX activities in the product life cycle
Support business case development by securing user focus in business value creation
Develop concepts for a product
Knowledge sharing regarding UX in the global context
Continuously work for improving existing methods and investigating new methods within UX area
Act as mentor for colleagues and deliver internal training in the UX area
4+ years of experience as a User Experience Analyst (Usability)
Knowledge about standard guidelines in visual design
Good knowledge about patterns and standard for mobile solutions UI
Extremely strong communication skills – both oral and written in English
Multicultural knowledge
Relationship management
Workshop facilitation & Knowledge sharing
End User Study & Evaluation
Interaction Design & Prototyping
Customer orientation & focus
Business Mind
Challenging Spirit, Passion, Drive for continuous improvement
AGILE, CAMP, IS-GDP, IS-GDP4IT & MCM good to have
Master degree preferred

VP-senior Specialist, User Experience Analyst Resume Examples & Samples

8+ years of experience required, experience in the securities or financial services industry is a plus
Knowledge of user centered design methodologies and activities, is preferred
Attention to design detail and passion for UI and visual design, is preferred
Experience with creating user journey maps, is preferred
Working knowledge of creative clouduite applications (photoshop, illustrator, etc.) and prototyping tools such as Axure and Balsamiq, is preferred
Understanding of web and mobile (iOs and Android) technologies, is preferred

Senior User Experience Analyst Resume Examples & Samples

Strong tendency toward visual thinking, using techniques like Axure interactive prototyping to communicate concepts
Ability to collaborate with product owners and scrum teams on the project and across projects to create innovative, customer-focused experiences that meet business, project, and design goals
Ability to produce all specified deliverables required on the project, ranging from static wireframes through interactive Axure prototypes, videos, and mockups
Constant drive to stay up-to-date with the latest industry trends, news, and developments
Demonstrating a consistently high level of attention to detail
Great presentation, communication, consulting, public relations, and negotiation skills
Experience with business requirement gathering, site assessment, competitive analysis, and research/
This position requires a willingness to travel to customer sites
Bachelor’s Degree in Human Computer Interaction (HCI), Fine Arts, Graphic Design, Psychology, Information Science, Visual Communication, or related field
7 years’ experience in software design or related field. Working in an international, multi-site organization is a plus
A strong portfolio showcasing UX design skills, including some experience with visual design, must be provided
Passion for collaborating, brainstorming, and solving problems
Ability to work autonomously and with teams
Experience developing user experience solutions with agile/scrum methodology
Experience in JavaScript or other development methodologies

User Experience Analyst Resume Examples & Samples

This position is part of a job family. Placement will be determined by skills and qualifications of the candidate
Provides support and input to the Sr. UX Analyst and Lead UX Analyst on medium, large and enterprise teams to deliver consumer centric experiences across devices, focusing on sales, purchase and self-service. Provides support and input to the Sr. UX Analyst and Lead UX Analyst on complex interactive assignments
Serves as a user experience (UX) design lead on small teams to deliver consumer centric experiences across devices, focusing on sales, purchase and self-service. Completes complex and small interactive assignments independently or on teams
Utilizes widely recognized techniques for interface/application usability testing including eye tracking, card sorting and surveys to ensure that design best meets constituent requirements. Other techniques may include: heuristic reviews, multi-variant testing, analysis of behavioral or digital analytics; and other consumer feedback techniques to provide recommendations to project team
Assists in the planning and execution of rapid iterative usability testing. Responsible for end-to-end digital process documentation, wireframes, mock-ups, prototypes, use cases, etc. Completes and/or leads structured design techniques. Advocates UX standards. Reviews others documentation
Delivers and maintains user-friendly, effective, efficient, error tolerant and engagement interface design and applications for our clients and visitors. Creates, improves and streamlines processes to maximize customer experience. Works closely with customer experience department
Completes measurements, analyzes information and recommends or leads improvements. Consults with COUNTRY teams to identify KPIs, opportunities for consumer testing, define metrics, prepare hour estimates, provides input regarding program specifications and deliverables, participates in reviews and communications to team and management. Collaborates and negotiates solutions
Delivers small to medium scale interfaces/ applications which are consumer friendly, well-integrated and reusable, ensuring they comply with business objectives, positively promote the COUNTRY brand and follow brand standards by working with brand management department. Strives to deliver exceptional experiences
Researches trends and improvements in applicable technology capabilities to speed the delivery of consistent interfaces across COUNTRY systems. Provides recommendations to management
Troubleshoots and recommends fixes to problems relating to existing interfaces / applications
Participates vendor evaluation, recommendation or selection efforts. Assists with vendor management
Assignments may include those outside of digital, such as client communications
Assists in orienting, training and providing overall development
Performs other related work as required or requested
Education equivalent to graduation from college with a degree in digital marketing, usability, web development, computer science, graphic arts/digital design, psychology, business (or the equivalent in related work experience)
Two to four years of experience in web content, marketing, e-commerce, digital marketing, graphic arts, usability, social media or gamification (or the equivalent)
Past success participating in, or leading, analysis efforts across devices and multiple digital channels
Responsive design techniques
Participation in analyzing data and utilizing analytics to discover usability issues
Experience with user centered design and creating wireframes, design comps
Experience with usability testing and other methodologies
Excellent communication both written and verbal
Self Starter and ability to manage multiple priorities
Graduate work in digital marketing, usability, web development, computer science, graphic arts, digital design, psychology, or business (or the equivalent in related work experience)
Five or more years of experience in web development, e-commerce, digital marketing, graphic arts, usability, social media, gamification, project management (or the equivalent)
Previous marketing, and/or sales experience within the insurance and financial services industry
Proficient in Adobe Creative Suite and Axure
Proficient with online testing tools like Usability Hub, User Zoom, etc
Mobile Experience #LI-AH1

User Experience Analyst Resume Examples & Samples

Specify and articulate your experience designs using low- and medium-fidelity wireframes, user flow diagrams, and interactive prototypes
Partner with key stakeholders, including technology, business analysts, operations, customer care, and testing teams, all while advocating for the best experience for our customers
Plan, coordinate, and participate in customer experience research studies using techniques such as usability testing, focus groups, and feedback surveys; analyze the information gathered to make design recommendations for improving an experience
Take ownership of assigned projects and make decisions with limited supervision; other responsibilities as assigned
1-3 years of professional experience
Existing familiarity with Web and mobile design patterns is required
Knowledge of user interface design, information architecture, and human factors is strongly recommended
Familiarity with user research techniques, usability testing, and analytics is strongly recommended
Demonstrated experience making and supporting recommendations using observed customer behavior and site analytics
Although this is not a coding position, experience with HTML, CSS, Flash, JavaScript, and other UI development tools will be an asset
Experience working on ecommerce sites/apps is a plus
Experience with Search Engine Optimization (SEO) is a plus

User Experience Analyst Resume Examples & Samples

Encourage business stakeholders to participate in research and interview initiatives
Work closely with the design team to convert problem statements, business issues, usability questions into data story telling
Identify usage patterns of users through tools like surveys, log analysis, task analysis, web analytics tools like Google Analytics or Lean Plum
Continually look for optimizations to drive growth while identifying and prioritizing enhancements and A/B testing opportunities. You have extensive experience with online, consumer-facing properties and a deep understanding of analytics, good user experiences, and what drives conversion and retention
Present the findings to the product development team, internal stakeholders, etc
Document suggestions and requirements for improving user experience for a product
Bachelor’s degree in Statistics, Mathematics, Computer Science or another quantitative degree
3 years and more work experience in highly analytical role
Experience working with Google Analytics or Lean Plum
Knowledge of SQL and common data GUI (e.g. Looker, Tableau etc.) desirable
Highly analytical and creative thinker comfortable working with ambiguity
Have a thorough understanding of the mobile app, Internet, online shopping, web design/layout and navigation
Have an understanding of effective report/dashboard design and standards
Be able to translate data analysis into business recommendations
Expertise in user modelling, user-centered design techniques and tools, and usability engineering
Proficiency in MS Word, Excel, PowerPoint, Outlook, and Vision
Ability to work independently, Self-motivated, energetic, "can-do" attitude in a fast-moving environment
Good to have: Knowledge of HTML, CSS and JavaScript

Specialist User Experience Analyst Resume Examples & Samples

Work with teams to understand project-specific UX needs and develop a proposal that summarizes a complete UX engagement including approach, assumptions, deliverables, resources and timeline
Draft usability review plans which outline the general flow, tasks, and facilitator questions to be covered during participant sessions
Facilitate one-on-one usability review sessions, document and analyze key insights and observations, and produce a findings and recommendation report
Plan and conduct focused user research to develop personas, journey maps, or other related deliverables capturing key end user insights
Lead heuristic design reviews and develop associated findings and recommendations for project stakeholders
Advocate user needs and influence UX design trade-off decisions based on evidence
Help teams integrate UX activities and deliverables into their overall work plan or Statements of Work (SOWs)
Build, review, refine, and deliver conceptual wireframes or prototypes (low-fidelity and/or high-fidelity) as a means to communicate design options
Partner with other members of the UX team to complete complex project engagements
Prepare and present materials aimed at educating project team members on core UX principles, models, techniques, and emerging trends
Participate in UX team activities focused on continuous improvement of UX deliverables, processes, and resources
Build and maintain relationships with key business stakeholders
Escalate problems and issues to management, as appropriate
Professional experience as a user experience analyst or researcher, including a history of user research, usability review, heuristic design review, and basic UX prototyping skills
Outstanding written and verbal communication skills, with a proven ability to craft high-quality deliverables
Detail-oriented, with the ability to multi-task and effectively manage expectations
Proven ability and desire to work effectively as a member of a UX team and to partner with software engineers, business analysts, and other key stakeholders
Highly-motivated self-starter who is comfortable with minimal day-to-day supervision and can independently managing priorities, schedules, and deadlines
Highly creative problem-solver who proposes solid design recommendations rooted in a deep understanding of user needs and context
Intellectual curiosity coupled with solid analytical, quantitative and qualitative skills
Proficiency in Microsoft Word, Power Point, Excel, and Outlook as well as basic wireframing and/or prototyping tools
Possesses a clear grasp of how UX methods align with various software development lifecycles (including Agile)
Proven capacity to envision and produce visual designs (highly desirable, but not required)

IT Operational Analytics & User Experience Analyst Resume Examples & Samples

Providing our insight to our customers through on premise dashboards and event management systems
Finding trending and investigations around End User Experience issues as well as opportunities
Creation of customer dashboards to show trends and issues using data that comes from IT Service Management, Server Monitoring and even Timesheet systems
Maintenance of all administrative documentation as requested
Maintenance of professional appearance, behaviours and manners at all times
Personal project allocated by the Head of II

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