I.T Analyst Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the i.t analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

H Bailey

Hank

Bailey

762 Calista Spur

Boston

+1 (555) 262 0969

762 Calista Spur

Boston

Phone

p +1 (555) 262 0969

Experience Experience

Detroit, MI

Dhts IT Analyst

Detroit, MI

Cassin-Gottlieb

Detroit, MI

Dhts IT Analyst

Produces Problem Management reports and management information showing trends of improvements and incident reduction by lines of service
Assist developers in database designs
Analyze and improve database performance
Provide automated database monitoring and reporting with a focus on leveraging the established Tivoli architecture
Assist coworkers with resolution of problems through training, tools and support
Ensure every major problem, as defined by the organization, has an immediate review with identified improvements tracked in the problem management database
Perform other related duties incidental to the work described herein

Phoenix, AZ

Global IT Analyst

Phoenix, AZ

Christiansen LLC

Phoenix, AZ

Global IT Analyst

Improve Requisition management & reporting
Serve as the Process Manager for IT Financial Management
Improve and manage invoice processing process for IT Services
Support the BMO Manager in updating and analyzing benchmarking results and reporting
Act as a liaison with Global Finance to analyze and identify financial process improvements for IT Services
Support the BMO Manager in the creation of the GPMO budget
Proficient at working in a matrix organization, partnering with resources to achieve results through others

present

Detroit, MI

IT Engineer / IT Analyst

Detroit, MI

Mills, Ankunding and Bins

present

Detroit, MI

IT Engineer / IT Analyst

present

Coordinates with service/support vendors in the repair of servers, workstations, applications, database, networking equipment, and monitoring devices
Develop, maintain and retain reports as necessary to demonstrate compliance with configuration and change management regulations
Maintain log collection, configuration management, and network monitoring systems
Monitor device changes, investigate and document change reasons. Create security incidents for unauthorized changes
Ensure that configuration and change management processes are documented accurately and actions taken are compliant with National Grid policies
Monitor and maintain the overall health of the gas SCADA system including workstations, servers, communications’ equipment and application software
Support system patching, log review and configuration/change management

Education Education

Bachelor’s Degree in Computer Science

Temple University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledgeable of data models and proficient in communicating ETL specifications
Detail oriented and excellent problem solving
Excellent analytical, problem-solving, and report troubleshooting ability
Impeccable presentation skills and the proven ability to tailor messages appropriately dependent on the specific audience
Resourceful with the ability to utilize all tools, expertise and knowledge bases to investigate and resolve problems
Self-motivated, independent and ability to learn new systems and processes quickly
Ability to analyze highly complex systems and workflows
Strong organizational skills with attention to detail
Solid experience and knowledge developing complex SQL scripts (intermediate to high intermediate, advanced/expert SQL programmer dependent on entry level)
Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals

Create a Resume in Minutes

15 I.T Analyst resume templates

Read our complete resume writing guides

Sox IT Analyst Resume Examples & Samples

Partnering with business units on other SOX 404 related efforts, such as documentation of in-scope applications, systems and databases, identification of key controls, development of test plans, and remediation of control deficiencies
Supporting the Managers of Compliance & Controls and Sr. SOX IT Analyst in special projects related to SOX 404, SAP governance, and annual planning
Collaborating with business units to understand, evaluate, and improve processes and internal controls
1+ year experience
Position requires a basic understanding of the GCC areas and the IT governance framework (COBIT) established by ISACA
A basic understanding of SAP Security is a plus
Progress towards a CPA is a plus
4-Year Degree in Information Systems or Accounting or equivalent work experience

Senior SOX IT Analyst Resume Examples & Samples

SOX 404 testing of General Computer Controls (GCCs) across all segments with emphasis on Information Security, Change Management, and Computer Operations
SOX 404 testing of spreadsheet, reports, and application controls across all segments
Assisting with maintenance of the SOX 404 software including uploading required control documentation and test results, running quarterly and annual reports, and monitoring business units’ quarterly certification
Supporting the Managers of Enterprise Compliance & Controls in special projects
Qualified candidate should have 2+ years work experience in internal or external auditing, with emphasis on IT auditing
Position requires a strong understanding of the GCC areas and the IT governance framework (COBIT) established by ISACA
A demonstrated history of working within teams and project management skills with ability to prioritize and delegate effectively
Candidates should be able to understand, assess and prioritize risks across the components of the IT environment (application, operating system, and database)
The ability to understand complex financial applications and security policies is required
Ability to optimize value for the corporation by continuously searching for opportunities in process improvements
Candidates must be analytical, have good interpersonal skills, ability to build relationships, work in a highly organized and efficient manner, and a driver that can manage projects to completion in a timely manner
Progress towards CISA certification is required
A strong understanding of SAP Security is a plus
A BS in Information Systems or Accounting is required

Global Command Center IT Analyst Resume Examples & Samples

Perform daily activities from customer requests
Perform new registrations of domain names and sub-domain names upon request
Coordinate requested NIC information changes (DNS server changes)
Coordinate retirement of domain names that may lead to simple lapses or more complex sales o domain names
Perform troubleshooting activities on customer issues with domain names and sub-domain names
Work with the DNS Internal and External teams to help customers with DNS configurations
Participate in Continuity of Business tests as required by the Corporation
Managing Citi’s domain profiles, assuring correct information is published internally and externally
Supplier management activities as required to properly support the firm

Spof IT Analyst Resume Examples & Samples

Performing Single Point of Failure process execution
Preparing detailed IT analysis in the areas of networks, mainframe and distributed platforms
Addressing identified exposures
Interacting directly with technology professionals including global executive management
Taking responsibility for process management and enforcement
Managing projects in the field of Risk & Control
Creating metrics reports

Regional IT Analyst, Shanghai Resume Examples & Samples

Provide direct support to store and field associates within the region
Create business solutions and partnership by working with internal staff under the direction of the IT Customer Services team
Establish vendor relationships and service level management
Ability to work independently and to effectively communicate to the U.S. based corporate office
Monitor and support the satellite office(s); work with non-IT key contacts
Maintain and manage assets, ability to make recommendations based on the needs of the facility
Ability and willingness to travel regionally at a rate of 30%, at times on short notice
Identify innovative solutions to improve cross-functional processes and operational efficiency
Oversee daily operations of WAN – Store Network Operations
Must be fluent in Mandarin and English
3 to 5 years experience coupled with a working knowledge of POS applications, systems, and peripherals, and networking and telecommunication fundamentals
Provide 24x7 on-call technical support
Retail experience and knowledge of business processes
Experience supporting all POS, PC, and printer related hardware and software
OS knowledge of Windows, Mac OS, and Linux
Knowledge of networking is desired
Experience Maintaining TCP/IP and wireless networks
Store Systems Support (Direct support of technologies in the store – POS, IP phones, handheld devices, etc.)
A+ or equivalent experience desired

IT Analyst Florence Resume Examples & Samples

Assist with the development of new business systems to enhance the operational performance of the business through IT developed systems
Update as required current business systems and action changes needed to improve performance and fix problems
Support the Senior Managers in the identification and implementation of new business systems
Provide support to the teams on any new programme roll outs
To maintain existing systems, rectifying faults and other problems as they occur
Support the users to solve their problems and if necessary to get in contact to the second level of support with the software vendor
To perform daily tasks such as EDI, generating data and sending out
Deal with complexities in the interaction and compatibility of systems and analysis of complex security and workflow processes to ensure system integrity, stability and operating efficiency. Performing of capacity planning function and providing reports for local IT managers regarding system utilisation and performance and usage of trends to plan for system growth
Install, maintain, document, recover and tune all application systems and software with the minimum of disruption and manage contracts with third party suppliers
3 - 5 year's experience in a similar role
Knowledge of ERP systems, specifically for Finance, eg. Microsoft Dynamic, SAP, Oracle
Basic knowledge of English
Flexible and keen to learn

Global IT Analyst Resume Examples & Samples

Support the BMO Manager in updating and analyzing benchmarking results and reporting
Act as a liaison with Global Finance to analyze and identify financial process improvements for IT Services
Lead and contribute to fiscal year planning, budgets, and forecasting
Support the BMO Manager in the creation of the GPMO budget
Contribute to overall IT utilization methodology
Implement and manage a TCO methodology and process
Improve link between resource planning and financial planning for budgeting and forecasting
Contribute to the monthly business review for IT Services
Improve Requisition management & reporting
Make recommendations on reducing costs throughout IT Services
Improve and manage invoice processing process for IT Services
Contribute to improving and managing the IT Cost Allocation methodology
Develop highly collaborative relationships with key members of the Finance organization
Develop highly collaborative relationships with key members of the Service Delivery and Operational organizations
Create and manage the processes needed to ensure proper coding of time and invoices throughout IT Services
Serve as the Process Manager for IT Financial Management
Influence the behavior, expectations, and financial accountability of management throughout the IT Services organization
Pragmatic and persistent mentality with an urgent approach
Strong business acumen, and a service orientation
Ability to make decisions in a timely manner, faced with incomplete information, and under tight deadlines and pressure
A results-oriented approach, to deliver under difficult conditions. Demonstrated judgment under pressure, with a commitment to set high performance standards for yourself and others
Proficient at working in a matrix organization, partnering with resources to achieve results through others
Acts independently
Ability to multitask and prioritize own work based on priorities of the organization
Ability to delegate and hold team members accountable
Ability to provides ad hoc feedback to team members and peers
Ability to evaluate team member performance against set goals and objectives for mid-year and annual performance reviews
Exceptional project and program management skills
Strong quantitative and qualitative business analysis skills. Proficient at absorbing large volumes of complex information, and presenting it in a clear and concise manner to senior management
Competent at using data, along with problem-solving methodology, when making decisions and assessing impacts of change
Positive approach to learning, to keep up to date with your area of expertise. Competent at growing personally and professionally, through new knowledge and experiences
Skilled at applying past learning to new situations, to generate fresh approaches to organizational challenges. Record of encouraging organizations to learn from other industries
Excellent interpersonal, communications, public speaking and presentation skills
Strong mediation skills, to facilitate a constructive approach to dealing with conflict
Demonstrated integrity in all transactions, with a track record of following up and meeting commitments, and maintaining ethical standards
Competent at leading and building consensus across diverse, often global, groups
5 - 10+ years of professional experience in managing IT operations like a business

IT Analyst Mobility Solutions Resume Examples & Samples

Distribute enterprise applications for iOS, Android and Windows Mobile devices
Plan, create and deploy security and device management policies
Enable new mobile use cases while maintaining required security levels
Keep abreast of what the future is bringing in terms of new products and enhancements to products and how those changes affect our company plans
Manage, maintain, support, upgrade, troubleshoot and optimize MDM solution while making suggestions and adjustments to future needs
Work closely with Caterpillar business partners and security to architect new mobile solutions
Work closely with vendors to improve mobile solutions and address software issues
Technical troubleshooting and hands-on experience with iOS, Android and Windows mobile devices
Knowledge of mobile device troubleshooting methods
Deep knowledge of Windows servers, Web Servers, and firewalls
Basic knowledge of MS SQLServer database and query tools
Ability to establish working relationships with vendors and Site Support teams in a global environment
Analysis and investigation skills, with a structured approach to problem solving
Outstanding customer service skills as well as strong verbal and written communication
Strong interpersonal, verbal and written communication, and organizational skills
Experience as a technical lead
Experience with iOS, Android, Windows Phone, AirWatch, Linux, MS SQL Server and Windows Server
Experience with enterprise information systems management including networking, and security
Knowledge of key tools and technologies such as Mobile Device Management, Cloud File Storage, and web services
Experience with smartphones, tablets or other smart mobile devices
Previous level 3 support experience
Experience working with external vendors and cloud vendors
Ability to work in an extremely dynamic and fast-paced environment

App Developer / IT Analyst Resume Examples & Samples

Develops and maintains software applications using SharePoint, .NET, ASP, HTML and Visual Basic
Administers and supports software including Microsoft Windows Servers including clustering, Microsoft SQL Server, VMWare, and Microsoft Windows clients
Supports applications such as Microsoft Office, Lotus Notes, Trans4M and others
Supports hardware such as servers, printers, barcode printers, barcode scanners, touch screens, etc
Maintains enterprise network security, anti-virus and web filtering software
Maintains operating system and software updates per company guidelines
Reports injuries, accidents, illnesses, near misses and property damage immediately to your Supervisor

Intern, IT Analyst Resume Examples & Samples

Must possess strong analytical, written and verbal communication skills
Must have excellent customer service skills
Information Technology or Information Security aptitude and/or experience preferred
Currently enrolled in a Bachelor's degree (B.A. or B.S.) program or a graduating senior

Global IT Analyst With Spanish Resume Examples & Samples

Provide rapid response to all actionable alerts in order to execute within the proactive based support model
Mitigate potential or current business impact by taking immediate action in response to monitoring alerts
Serve as the entry point for incidents into the support incident lifecycle
Assist in coordinating conference calls to conduct in-depth technical reviews on on-going incidents and provide notifications to business clients regarding critical incidents
Recognize severe events as they occur through use of the monitoring tools and engage Management and other Technical Support teams

IT Analyst, Initiative Management Resume Examples & Samples

Define the project & objectives, and plan the course of action required to attain the objectives and scope of the project
Execute and manage project deployments. Proactively document and manage issues, risk & changes throughout a project, and maintain updated Logs
Prepare and publish weekly project status reports
Manages and tracks budget and actual spending for both operating expenses and capital expenses throughout a project
Ensure compliance with standard operating procedures & policies, regulatory and environmental guidelines
5-7 years of technical experience required or advancing through progressive levels of technical competence and development
3+ years of experience in project deployment and management
Strong experience in team leadership
Experience in working with users to develop solutions to complex business problems
Experienced in working in a cross functional environment
Resource management
Project Management: Ability to use appropriate tools and techniques to plan secure resources to manage, assist and ensure the progress and ultimate completion of designated projects; effectively manage time and resources to ensure that work is completed efficiently
IT Operating Environment: Business knowledge of TCCC and CCNAG operating environments and processes used in solution design and development efforts. Includes knowledge of key organizational contacts and groups supporting TCCC and CCNAG operations to allow for information sharing and issue resolution
Application Development Methodology: Ability to support the application of standard development methods covering the full development lifecycle (e.g., project preparation, analysis, design, development, testing, deployment and support) to ensure solution quality and consistency of process
Business Partner Knowledge: Knowledge of business processes and organization to ensure solutions provided by IT fit within our overall strategy
IS Standards and Tools: Knowledge of and ability to apply the standards, procedures and tools of the Business Systems and Information Infrastructure functions in order to efficiently execute all support and development work activities
Project Budgeting: Knowledge of project budgeting procedures. Includes financial forecasting and preparation of necessary documents
Project Estimating: Ability to estimate the cost of a project, including the hardware, software, network and other related costs to design, develop, test and deploy the required solution

IT Analyst, Open Systems Resume Examples & Samples

Systems specifications design on x86 hardware (Cisco UCS, IBM xSeries, HP Proliant)
Design and manage vSphere Infrastructure in a enterprise environment (including VDI, vCAC, vCO, vCOPs, & SRM)
Design and manage Active Directory in an enterprise environment (2008R2 & 2012R2)
Install, configure, and maintain VMware ESXi Server on x86 hardware
Install, configure, and maintain Windows Server on x86 hardware
Manage Windows Server configuration, patching, and deployment using IBM TEM & Puppet Enterprise
Manage both CIFS and NAS file sharing environments
Design and manage FTP in an enterprise environment
Configure and manage monitoring tools such as Splunk and Orion to identify problems across the systems space
Contact vendor support for hardware and/or software problem resolution
Work with Information Security to maintain PCI and SOX system requirements
Develop disaster recovery procedures and test on a periodic basis
Be available for rotating 24/7 on-call support
4 Year degree in an IT related field
Must possess excellent communication and organization skills, including a keen attention to detail
Must possess the ability to simultaneously prioritize and manage a variety of complex project tasks and support activities in a fast paced environment
Must possess the ability to work well in a small team with shared responsibilities
Experience with Cisco UCS B & C series technologies a must
Experience with IBM/HP x86 server technologies a must
Experience with VMware vSphere Infrastructure a must
Experience with Windows Server a must (2003, 2008R2, 2012R2)
Experience with Active Directory management a must
Experience with FTP management a must (preferably w/ Globalscape EFT)
Experience with CIFS/NAS file system management a must
Experience with Windows Clustering a must
Experience with IBM TEM for systems management a plus
Experience with Puppet Enterprise for systems management a plus
Experience with Splunk Enterprise for systems management a plus
Experience with enterprise DNS/DHCP management a plus
Experience with scripting languages a plus (Powershell, Puppet DSL, Perl, PowerCLI, VB, Batch)
Basic understanding of SAN technologies as they apply to systems engineering a must
Basic understanding of layer 2 networking as it applies to systems engineering a must
Basic understanding of distributed databases as they apply to systems engineering a plus

IT Analyst, Stores Engineering Resume Examples & Samples

Design, implement, and administer store systems hardware, including POS, peripherals, and mobile devices
Provide third-tier support for issues encountered with store systems
Package and deploy third party applications
Improve process efficiency through reporting, scripting, and automation
Open and troubleshoot issues with business partners
Build and maintain working relationships with A&F internal and external business partners
Participate in an on-call rotation that supports our stores around the world
Creating documentation to facilitate system design and support
Provide assistance as a technical resource for Store Systems projects
4 year degree in an IT related field
2 years experience with Linux server/desktop administration
2 years experience with vendor management
2 years experience with 3rd party application management
1 year experience with common Linux scripting (BASH, Perl, Python)
1 year experience with mobile device management (iOS, Android, Win Mobile)
Possess fundamental knowledge of LAN topology and protocols
Experience managing Windows and SUSE Linux server-based software a plus
Ability to think and react in a high-energy, fact paced environment
Effective verbal, telephone, written and interpersonal communication skills
Strong personal time management skills
Excellent technical, analytical, and customer service skills
Experience with IT security best practices a plus (SarbOx, PCI)
Technical experience in a retail environment a plus

IT Analyst, Configuration Management Resume Examples & Samples

Developing relationships with the required team members: design leads, DB administrators, architects, engineering and other needed SMEs
Collaborates with the team to recommend IT solutions that satisfy sponsor/stakeholder needs continually exploring and assessing options for value-add for clients/users/re-use
Design and implement automated tools to assist with business processes. For example, converting from disparate spreadsheets to integrated tools
Ability to perform analysis and reporting of information from multiple data sources for the purpose of executive communication
Documents IT asset management requirements around how data from multiple sources can be integrated and normalized
Leads requirement workshops and information gathering sessions
Contributes to successful completion of objectives within budget and on time by identifying risks and developing/recommending mitigation strategies
Ensures timely completion of requirement-related deliverables
Work with information from a configuration management team to understand the data model and information coming from the configuration management database (CMDB)Combine CMDB information with other data sources to provide reports to show the bank's overall security risk profile
Knowledge of SQL and ability to perform simple queries
Coordination of business cases and other signing party requirements
Highly motivated with a proven track record to deliver results
Collaborative approach; proven ability to influence people at all levels while maintaining strong working relationships
Solid critical thinking and analytical skills with the ability to proactively follow up on identified issues and gain resolution
Highly flexible and able to quickly adapt to changing priorities and manage multiple priorities concurrently
Ability to work in a team with diverse skills, providing ongoing feedback
Excellent communicator; able to clearly articulate messages both verbally and in writing
Demonstrated ability to address change management needs in complex environments.Outstanding active listening skills

Senior SOX IT Analyst Resume Examples & Samples

Monitoring and reviewing the workpapers submitted by the IT FA
Assisting with maintenance of the SOX 404 software (CAT Tool) including uploading required control documentation and test results, running quarterly and annual reports, and monitoring business units’ quarterly certification
Supporting the Managers of Enterprise Compliance & Controls in special projects related to SOX 404, SAP governance, and annual planning
4-Year Degree in Information Systems or Accounting
Progress towards a CISA is required

Rawsonville Components Plant Plant IT Analyst Resume Examples & Samples

Provide first level of support for IT Plant Floor Systems application
Monitor operations of Windows/Linux servers, Engineering class workstations (DXD), and local area network
Perform application, OS and hardware upgrades on plant servers/DXDs
Interact with all leadership levels and departments of plant to ensure efficient use of IT systems and define new ways technology can be used to improve plant operations
Interact with other IT organizations to identify / prevent risks to manufacturing process at plant

IT Analyst, ECM Resume Examples & Samples

Content Manager development (version 8.4.3 and above)
Minimum 4 Year degree in IT or related field
In depth knowledge of IBM’s Content Manager
Willing and able to learn new technologies
Show initiative in the progression of current systems/processes
Work supportively with the business community
Command the attention and respect of highly technical associates
Work effectively during frequent periods of time constraints where stress may be present
Work nonstandard hours which may include nights and weekends (we support a global retail environment; we must always be available when necessary)
Navigate technical issues and evaluate risk
Excellent organization skills and attention to detail, including the ability to prioritize and manage multiple tasks and activities

Principal IT Analyst Resume Examples & Samples

8+ years of functional experience
ITIL certified in at least basic foundation or higher levels
Highly tuned problem solving and analytical skills are necessary for this position
May mentor others within the team
Excels in Information Technology in a large distributed data center environment
2+ years professional experience with Data Center Orchestration tools or Puppet
System administration and debugging experience on at least two of the following platforms: Windows, Solaris, Linux, AIX, HP-UX
Automation of common tasks with PERL, Python, Shell scripts, VB scripts, and batch files
Network configuration and troubleshooting on large IP networks
Experience with software packaging (e.g. RPM, MSI, etc.) and software distribution
Experience with Puppet is strongly preferred
Performance monitoring, system tuning, high availability, and capacity planning experience
Experience writing technical documentation
Must be customer-focused and have demonstrated strong teamwork, problem solving, and organizational/planning skills
The ability to work in a fast-paced, dynamic environment is also essential
Ability to produce effective results under pressure
Ability to adapt to technical changes in the industry
Possess good time management and priority skills
Maintains advanced knowledge on subject matter and often consulted on a variety of topics regarding function/specialty
Technical lead for medium to large projects; has at least one but may have multiple complex projects
Must be self-motivated, maintain positive attitude, high-energy, and able to work with minimal day-to-day project guidance
Exercises wide latitude in determining objectives and approaches to critical assignments
Ability to work varying shifts
Support for the environment 24 X 7
Some travel may be necessary (5%)

Sox IT Analyst Resume Examples & Samples

Position requires a basic understanding of the GCC areas and the It governance framework (COBIT) established by the ISACA
Progress towards CISA is required
Basic understanding of SAP Security is a plus
Progress towards CPA

Lawson Landmark IT Analyst Resume Examples & Samples

3+ years’ experience of in-depth technical experience in the implementation/upgrading, configuration, troubleshooting and support of Infor Lawson products
Logging and monitoring of customer questions, issues and problems through resolution/completion
Works with colleagues and clients/users to investigate operational issues, seeking effective business solutions through improvements in system and non-automated components of new or changed processes/procedures, organization and equipment
Assists in the analysis of the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration
Creation and maintenance of customer service request documentation through resolution
Provision of customer updates and status reports with regards to open customer issues as appropriate
Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
Ability to prioritize workload with minimal supervision
Ability to make critical business decisions daily with minimal supervision
Serve as primary escalation point for problem/issues along with other members of the Support team
Preparation and presentation of troubleshooting documentation
Provision of multi-site support as assigned
Requires 3+ years of Infor Lawson Systems experience
A successful candidate will have a high level of technical proficiency and excellent interpersonal skills
Excellent customer communication skills - the candidate must be organized and efficient and have excellent verbal and written communication skills
BS or equivalent work related experience preferred
Lawson Certification preferred but not required

IT Analyst Global Problem Mgmt Resume Examples & Samples

ESX VMWare knowledge is preferred
IBM iSeries experience is a plus
Demonstrated project planning skills is a plus

Dhts IT Analyst Resume Examples & Samples

Meet and collaborate with Duke Medicine stakeholders to understand the EHR data, information, and analytic needs of their business units
This requires active and ongoing participation with Duke Medicine reporting customers
Work collaboratively with Business Analyst to identify and gather detailed business requirements; create technical documentation, clarify, interpret and translate specifications as required in order to develop an appropriate data information solution
Undertake a detailed study of workflows relevant to primary modules of support with the goal to develop an intimate understanding of the respective data flows from point of entry to final populated element
A thorough understanding of the operational workflows, the data generated, the fields in which they are housed, the relationship of the data to and across modules, and the relevance of the data to core entities (patient, provider, location) is crucial to the ability to produce informed data deliverables
Maintain timely communication and collaboration with the Maestro Care Application Analyst team to ensure a foundational understanding of all business unit workflows as relevant to the modules they support
Develop design documents for data mapping and data transformation processes
Perform gap assessment and identify gaps between business requirements and data availability
Where present consult with customers, departmental leadership, Maestro Care application analysts, Epic TSs, and others to identify available options
Develop and implement an appropriate quality acceptance testing and validation strategy to ensure completeness and accuracy of data prior to customer UAT and migration of solution into the production environment
Includes analyzing data in source systems to assess data quality and making recommendations for addressing concerns to the Data Governance Board
Use all tools as relevant to develop the right solution to meet customer data needs
Available tools include but are not limited to: CDW (Cogito Data Warehouse), Clarity, Reporting Workbench, Radar Dashboards, Registries and Universes, Business Objects Crystal, WEBi, Tableau, and SQL
This requires an understanding of the strengths and limitations of each toolset
Monitor the performance of module-specific reporting inventory and take corrective action as necessary to optimize performance and mitigate negative consequences for customers and production servers; specifically SQL tuning. Escalate the need for report tuning and optimization as warranted. # Regularly review service pack upgrades from Epic to determine implications for respective modules and data artifacts
Consult with Maestro Care application analyst team, Epic TSs, customers, and departmental leadership to appropriately prioritize and remediate updates as warranted
Understand and follow all established guidelines with respect to report development, migration of reports through environments to Production, and report maintenance
Ensure that all data deliverables conform to established departmental standards; specifically change management processes, reporting naming conventions, and maintenance of enterprise reporting library
Maintain impeccable communication with internal and external stakeholders regarding the development status of work requests
Requires the timely and astute evaluation and anticipation of risks to fulfillment of committed to work requests, and communicate in a transparent, timely, and professional manner, being ever mindful of our role as a customer service organization
Remember always this role is the face of the EHR reporting, information, and analytic function of DUHS
Work proactively to foster a strong internal team and excellent, value-add service to Duke Medicine stakeholders

Dhts IT Analyst Resume Examples & Samples

Provide technical experience in the analysis, design, implementation and maintenance of Database solutions that will ensure optimum performance, availability and recoverability
Provide automated database monitoring and reporting with a focus on leveraging the established Tivoli architecture
Analyze and improve database performance
Troubleshoot production failures and resolve
Plan and implement disaster recovery policies and procedures
Maintain databases ensuring data privacy and security as defined by HIPAA and Duke Medicine policies
Assist developers in database designs
Provide liaison support for technology issues
Research new technologies and recommend appropriate applications at DHE
Provide 24x7 coverage for many critical database systems
Ensure security of technology solutions
Author, implement, execute, and periodically update System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA compliance
Design, implement, maintain, upgrade, and patch systems to be compliant with Duke Medicine security policies and standards regarding protection from external and internal security attacks
Administer, validate, and review user and system accounts, access controls, audit logs and system integrity to maximize system security and data confidentiality
Research and remediate generic and system-specific vulnerabilities

Dhts IT Analyst Resume Examples & Samples

Responsible for building, analyzing, and implementing Security for all supported applications
Assists with the user access process including the setup and maintenance of accounts
Provides support with the development and implementation of security controls for the Supported applications
Assists with the configuration of auditing and creation of reports in association with auditing
Assists the team in gathering requirements, troubleshooting, and alternative solutions to existing workflows and technical issues
During Go-Lives, this position is responsible for ensuring accounts are provisioned in a timely manner in production
Prepares and updates documentation as the Security build changes throughout the project
Position is also required to participate in an on-call rotation, and will be responsible for responding to and resolving security related issues during their on-call rotation
Responsible for ensuring the team meets or exceeds established metrics

Dhts IT Analyst Resume Examples & Samples

Meet and collaborate Duke Health Technology Solutions stakeholders to understand the reporting requirements to support ongoing growth in service management and IT operational metrics. This requires active and ongoing participation with leadership, management, and staff
Identify and gather detailed business requirements; create technical documentation, clarify, interpret and translate specifications as required in order to develop an appropriate reporting solution
Suggest Critical Success Factors, Key Performance Indicators, and Metrics to align to desired business outcomes. Work with management to gain consensus about appropriate measures and work with appropriate resources to implement them
Maintain timely communication and collaboration with the team providing data sources to ensure a foundational understanding of all business unit workflows as relevant to the modules they support
Use all tools as relevant to develop the right solution to meet customer data needs. This requires an understanding of the strengths and limitations of each toolset
Maintain impeccable communication with internal and external stakeholders regarding the development status of work requests. Requires the timely and astute evaluation and anticipation of risks to fulfillment of committed to work requests, and communicate in a transparent, timely, and professional manner, being ever mindful of our role as a customer service organization
1+ years of related reporting/development experience is required for the level 1 Analyst role or 3+ years for the Sr. Analyst role; additional years of experience is strongly preferred for the level 2 Analyst. Recent and prior healthcare experience is strongly preferred (particularly in a mid – large size hospital provider organization)
Solid experience and knowledge developing complex SQL scripts (intermediate to high intermediate, advanced/expert SQL programmer dependent on entry level)
Strong hands-on working knowledge of analytical tools and business intelligence tools (MS SQL Server/Oracle, SAP, Clarity, Reporting Workbench, SlicerDicer, Tableau) (knowledge of statistical packages a plus)
Excellent analytical, problem-solving, and report troubleshooting ability
Impeccable presentation skills and the proven ability to tailor messages appropriately dependent on the specific audience
Exceptional written, interpersonal, and oral communication skills
Proven ability to describe technical solutions to non-technical audiences
Foundational understanding of relational and dimensional data models
Competent in the skill to plan and facilitate meetings with diverse participants
The presence to work effectively on a team
Skilled in requirements gathering, gap analysis, and data analysis
Proven ability to create data solutions to support business processes
At core, the Analyst is an analyst, intrigued and driven by the challenge of creating information from data. Skilled at organizing the presentation of quantitative information so as to facilitate understanding, illuminate decision making, and to “tell a story.”

Dhts IT Analyst Resume Examples & Samples

Organizing and integrating data from internal and external sources, including
Financial reports (e.g., budgetary, efficiency, return on investment, normalization and inflation)
Clinical reports (e.g., inpatient and outpatient utilization, variable contribution margins, expenditures by diagnosis)
Performance reports (e.g., quality measures, organizational outputs); and
Research reports (e.g., comparative effectiveness analysis)
Analyzing data using statistical techniques to
Identify patterns and trends and the factors causing them
Evaluate the impacts from new initiatives and programs
Identify opportunities to improve performance; and
Predict how combinations of different factors relate to and impact outcomes
Applying analysis to design plans and procedures to
Improve procedures for identifying and managing population health risks
Design optimal methods for coordinating care and treating higher risk patients
Improve the operational efficiency of organizations caring for DCC's population
Developing and presenting reports responsive to operational and planning needs, including monitoring the progress towards achieving program goals
Reporting is regular (e.g., monthly, quarterly, and annual) and ad-hoc
Reports are presented to DCC and external audiences, including the Duke University Health System, Private Diagnostic Clinic, and other health entities participating in DCC
Assisting and leading in other related duties incidental to the work described herein
Sophisticated software skills (e.g., Excel, PowerPoint, Access, Microsoft SQL) for processing, analyzing, and presenting data
Knowledgeable of data models and proficient in communicating ETL specifications
Extensive working knowledge of Microsoft and/or web-based software programs for database support and management
Strong experience or understanding of data forecasting and modeling, as well as critical thinking skills to question and interpret data
Ability to serve as a liaison between business and IT customers, as well as among IT teams (ETL programmers, business intelligence analysts, statisticians, application analysts, etc.) to communicate, coordinate, and execute on project deliverables
Knowledge of SDLC, Agile and other software development methodologies
Ability to analyze highly complex systems and workflows
Knowledge, familiarity and understanding of IT clinical applications and systems
Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals
Self-motivated, independent and ability to learn new systems and processes quickly
Ability to work well in interdisciplinary groups

Dhts IT Analyst Resume Examples & Samples

The Problem Manager is responsible for managing the lifecycle of all Problems
Ensures problems are being resolved to prevent Incidents from happening, and to minimize the impact of Incidents that cannot be prevented
Conducts major incident reviews to determine root cause and future prevention
Ensures the creation and maintenance of Known Errors and Workarounds
Produces Problem Management reports and management information showing trends of improvements and incident reduction by lines of service
Coordinates and facilitates sessions to resolve problems and tracks deliverables to problem resolution
Ensures both proactive and reactive problem analysis is performed to prevent incidents from happening
Follow problem analysis techniques such as Pain Value Analysis, Chronological Analysis or Kepner and Tregoe depending on the level of analysis that needs to be performed
Reviews the efficiency and effectiveness of the Problem control process and drives continual process and service improvements with the Problem Process and Service Owners
Identifies resources needed to resolve problems and reports problem updates accordingly
Provide regular updates to Senior Leadership by problem trend and service line
Ensure every major problem, as defined by the organization, has an immediate review with identified improvements tracked in the problem management database
Works close with the Operations Teams and Process Owners to coordinate across the event, change and incident management process
Manage root cause analysis between technical teams and facilitate post mortem investigations
Ensures Problem Management CSFs and KPIs are established, managed and measured with expected outcomes. Examples of KPIs include: The number of major problems opened/closed, the backlog of problems and the trend, average cost per problem, number of repeat incidents for each IT service, percentage of problems resolved within SLA targets. Experience: Strong technical and business acumen
Extensive work with ITSM organizations and ITIL
Problem Management Practitioner with experience implementing and driving organizational change behaviors
ITIL process and measurement and reporting
Solid knowledge of information technology and business processes
Experience with leading cross department teams in a service oriented environment
Experience with motivating teams and producing an environment of strong work culture and output of continual improvement
Ability to work across teams to drive common service improvement outcomes
Experience working with Service Desk, Operations, IT Service Teams and Operational tools and processes
Ability to work in a high pressured environment while balancing output and competing priorities
ITIL V3 Foundations Certification
ITIL Problem Management Practitioner Skills
Certified ITIL Service Operations
Solid analytical and trend analysis skills
Experience with ITIL Service Strategy, Design and Transition Processes
Strong interpersonal and communication skills (verbal and written with both technical and non- technical staff), including public presentation skills
Ability to multi-task and balance workload based on daily priorities
Ability to adjust workload and outcomes based on changing priorities and/or operational interruptions
Ability to stay calm in times of crisis management # Self-motivated, goal-oriented and team player
Successful candidates will possess a solid understanding of information technology and ITIL Problem Management
Able to handle work pressure
Detail oriented and excellent problem solving
Ability to take ownership and drive initiatives with minimal supervision
Good listener and communicator
Resourceful with the ability to utilize all tools, expertise and knowledge bases to investigate and resolve problems
Bachelor degree in a related discipline
Must have demonstrated analytical and decision-making sills
Requires the ability to thrive in a demanding, fast paced 24x7x365 operations support environment, which may occasionally require working after normal business hours or weekends

Area IT Analyst Resume Examples & Samples

Order computers for new hires with correct imaging (Service/Sales/Design)
Laptop/PC repair and set up
Maintain building Infrastructure
Proficient in Microsoft Office, Windows XP, Windows 7, JAVA
Basic Networking skills
Knowledge of Servers-NT windows based
Proficient in Apple IOS
Proficient in voice over IP Systems such as AVAYA
Ability to troubleshoot and multitask
Microsoft Certification Preferred

IT Analyst, Portfolio Analytics Systems Resume Examples & Samples

Broaden and deepen business and technical knowledge across application boundaries
Develop a wider network of deep working relationships across IT and business clients
Develop soft skills in communication, relationship management and leadership
Troubleshoot problem areas within service levels on a level I and/or II basis
Work with internal development teams to deploy and support production and non-production environments in partnership with business counterparts and Technology Services
Partnering with internal and external groups (business, infrastructure, etc.) for issue resolution
Ensure knowledge of application support and deployment processes is balanced across support team via documentation, knowledge sharing sessions, etc
Proactively identifying, tracking, managing, and resolving application support issues
Defining and collecting metrics to proactively manage system resources and capacity planning
Adhering to CPPIB standards with respect to process, documentation and personal conduct
Maintain disaster recovery plan and participate in periodic offsite testing
Automate manual support tasks as necessary to alleviate tedious manual work
Execute after-hours production deployments and rollbacks as necessary

Modeling & Simulation IT Analyst Resume Examples & Samples

Exposure to analytic modeling & simulation software installation
Experience supporting Navy acquisition customers
Experience producing and maintaining System Security Plans (SSPs) and Standard Operating Procedures (SOPs)

IT Analyst Knowledge Systems Group Resume Examples & Samples

Learn and analyze existing internal Collaboration solutions
Understand (internal) customers' businesses, processes, and needs
Provide technical administration of Collaboration solutions
Provide specialist support to (internal) end users
Translate business requirements into functional/technical design specifications
Facilitate the technical implementation of new requirements into the solutions
Coordinate deployment including documentation and training

IT Engineer / IT Analyst Resume Examples & Samples

Utilize and maintain automated software tools such as Solar Winds, Sourcefire, Tripwire, Nessus, Skybox, and Lancope products
Monitor and maintain the overall health of the gas SCADA system including workstations, servers, communications’ equipment and application software
Ensure that configuration and change management processes are documented accurately and actions taken are compliant with National Grid policies
Ensure that tools accurately discover and inventory appropriate devices
Ensure all existing and newly added devices have an accurate baseline
Ensure device logging is active and forwarding properly to the appropriate repository
Coordinate with the GMS support staff and application vendors, including GMS vendors, to evaluate patches
Develop, maintain and retain reports as necessary to demonstrate compliance with configuration and change management regulations
Participate in department and/or cross-functional teams to complete special projects or assignments as requested
Ability to meet pressured deadlines, time constraints and periodic requirements
Demonstrated ability to develop long-range program plans, set goals and objectives, and decisions on program priorities and analyze program effectiveness
Experience with Windows operating systems

IT Engineer / IT Analyst Resume Examples & Samples

Assures proper installation, reliability, accuracy, and maintenance of all computer hardware and support systems associated with National Grid’s Gas Supervisory Control and Data Acquisition (SCADA) system
Responsible for the design, configuration, the supervision of, installation, repair, and maintenance of the GMS servers, workstations, LAN, WAN, and ancillary equipment such as switches, terminal servers, routers, and security appliances
Coordinates with service/support vendors in the repair of servers, workstations, applications, database, networking equipment, and monitoring devices
Support system patching, log review and configuration/change management
Support and coordinate the repair of system outages and defects with the primary SCADA vendor
Maintain log collection, configuration management, and network monitoring systems
Involved in the design, logic coding, testing, implementation, and documentation of computer programs that will effectively and efficiently perform various control and reporting functions required by the operating area
Occasional travel to support GMS in other regions and to attend training sessions and conferences
Bachelor's degree in computer science or any engineering discipline with a focus in computer area
Experience or knowledge in Windows server and desktop operating systems and database management/maintenance
Must be able to analyze operational requirements in a highly logical manner and be able to recommend modifications and improvements based on a thorough knowledge of computer processes
Analytical ability and technical skills required to setup, operate and program sophisticated diagnostic equipment to insure system performance
Coordination and supervisory skills sufficient to direct maintenance and repair activities
Must be a proactive problem solver with a high energy level and possess the ability to quickly remedy problems as they arise. The Computer Systems Engineer must be able to respond to "out of job scope" tasks as required

Product Development IT Analyst Resume Examples & Samples

3+ years experience interpreting business requirements, recognizing impact on business processes, and making recommendations
3+ years experience in IT Cycle and Business Planning
Ability to build effective working relationships with IT and business partners
Ability to effectively prioritize competing workload and business partner demands
Demonstrated ability to learn quickly, with ability to grasp and articulate complex matters
Experience in strategy development

Field IT Analyst Resume Examples & Samples

Business Partnering: Provide counsel to the business on all information Technology related issues and initiatives exchange and share information, active account management, business continuity, review applications and assist with access requirements, ensure compliance of all TCCC IT standard policies, procedures, and best practices
Deployment/Projects: Conduct surveys and data collection activities, partner with project leaders on all business initiatives to design and develop the required infrastructure, execute Lifecycle Management plans and ensure adherence to asset recover standards and policies, conduct pilot testing, recommend system or process enhancements, execution of project deliverables
Service Level Management: View and monitor all support incidents in area ty, manage SLA’s, proactive knowledge sharing, serve as liaison between users, vendors and technical groups to resolve issues. Provide remote and/or on-site IT operational support, maintenance, problem solving, configuration and installation
People Development: Periodic business engagement with various departments and functions (shoulder to shoulder), improve both technical and soft skills, coaching, utilize development tools (Skill soft and LMS)
Demonstrated competency in 5 or more of the following areas
PC & Desk side Support
Output Management and Server Management
Infrastructure and application Knowledge
Project deployment and management
Consumer packaged goods business knowledge
Ability to work within a team environment as well as independently
Expertise in setting and managing customer expectations
Good technical knowledge as well as a clear understanding of information technology
Strong communication, time management and client management skills
Written communication skills and technical writing skills
Ability to prioritize tasks and make decisions within established guidelines and policies
Excellent customer service skills; strong analytical and problem solving skills
Ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
Ability to adapt to changes, and resolving conflict
Demonstrated presentation and teaching skills
Project management skills utilizing TCCC standard project methodology

Modeling & Simulation IT Analyst Resume Examples & Samples

Exposure to analytic Modeling & Simulation software installation (e.g. STORM, STK, NSS)
Exposure to warfare analysis and mission engineering, preferably in Anti-Surface Warfare (ASuW), Anti-Submarine Warfare (ASW), and Command, Control, Communications, and Computers Intelligence Surveillance and Reconnaissance (C4ISR)
Comptia Security+ Certification

Lead IT Analyst Resume Examples & Samples

Participate in implementation/enhancement projects for target system using PROLaunch
Partner with business users on requirements, processes & systems
Gather requirements using interviews, document analysis, requirements workshops, storyboards, site visits, business process descriptions, use cases, scenarios, event lists, process analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
Complete project related deliverables including future state design documentation and requirements documentation
Participate in unit testing, integration testing support & review of training materials
Responsible for intermediate level system configurations
Prepares and provides training as required to business process owners and other key stakeholders
Facilitate regression testing for global solutions as needed prior to migrating to productive system
Minimum of 4 years’ IT experience
Completed at least one full life-cycle (design, build, test, deploy) project
Must be legally authorized to work in the United States without sponsorship
Good level of system functional expertise and technical capabilities

Group IT Analyst Resume Examples & Samples

With a very organised approach to working with detailed systems
Applying best practices to ensure ERM systems remain secure
Initiate, monitor and troubleshoot changes within the infrastructure and associated systems as requested
Routine monitoring of Active Directory, network infrastructure and key systems to ensure they remain healthy, operational, secure, resilient and backed up
Watching for emerging risks – capable of understanding some complex scenarios based on the interaction between systems (ie sometimes challenging whether a configuration change may introduce different risks to disparate systems.)
Responding calmly, but effectively on a timely basis to ensure any risks are contained and managed effectively in the enterprise
Creating and maintaining technical build / reference guides, how to guides and other documentation
Close interaction with other Technical Lead roles, eg on Networks, Software Deployment, Messaging, Communications
A minimum or 3 years professional experience in the IT systems field
Experience of setting up and on-going management and interoperability of MS Active Directory infrastructure in a multi-site, multi-domain organisation (ie > 250 users, > 5 locations, 2 or more domains)
Experience of setting up and on-going management and interoperability of “FlexPod” (Cisco UCS, Cisco Nexus Switches, NetApp storage) solutions running Microsoft virtualisation (Hyper-V and VMM)
Experience of automating, configuring and administering systems using current scripting solutions, (PowerShell, VBScript, XML and XLST.)
Good understanding of networked systems based on TCP/IP and IP switches/routers; LAN & WAN; firewalls; domains & security; internet protocols; Windows; tape backup systems
Experience of integrating, administering and supporting disparate systems, e.g. Active Directory, Workday, Force.com, Corpedia, Cornerstone (Learning Management system.) utilising SAML Single Sign on solutions, delegated authentication, account provisioning, identity management
Ability to manipulate large amounts of data using Excel 2010 (e.g. macros, formulas and lookups.)
Good Project Management skills, completer/finisher with attention to detail and keen to research problems and potential new solutions in-depth
Excellent communication skills - both oral and written with ability to create clear and succinct systems reference documentation and report regularly on reliability of operations
Ability to work with colleagues in other ERM offices in other worldwide locations (e.g. Americas, APAC, LAC, Europe) as may be required and working outside standard hours on a needs basis (ie across international time zones)
Self motivated with good organisational skills and ability to prioritise
Works comfortably as part of a team
Safeguard the security, integrity and performance of our systems worldwide
Uphold the minimum technical standards necessary to meet Group business objectives
Adhere to consistent planning methodologies (Gantt charts, checklists etc) to be used rolling out systems in ERM companies
Support specific technical projects across all ERM companies
Positive contribution to regular telephone meetings (typically every two weeks or more frequently as useful for projects). Work with the Technical Team reviewing status and previous actions of work to date and to pursue priorities
Coordinate the support of IT systems with other specialised technical teams (eg inter-linked systems, inter-dependent software and network settings, global updates etc)
Ongoing review of the technical approach to ensure continual improvements are made if required
Use and develop all available systems and tools to monitor, maintain and manage key systems
Work with colleagues to promote features, explain the benefits of relevant services, assist ‘champions’ and foster positive perception of the services and understanding among ERMers
Gather and review feedback, eg through use of tools such as System logs, Service Desk, discussion with colleagues (both in IT and non-IT) and review of ongoing issues to shape improvements
Gather, prepare, analyse and publish data for regular KPIs (Key Performance Indicators) for management review
Prepare and update documentation, ie to detail the rationale, the “set-up”, detailed configuration etc in addition to information required for colleagues to support the configuration centrally; develop and monitor solutions and support at the local level
Provide cover for other team member absences by advance planning and ensuring relevant Group IT roles are informed to minimise risk of downtime / business interruption. This is to be coordinated at the Group level for the purpose of risk management

IT Analyst Demand Management Resume Examples & Samples

Good communication in Bahasa Indonesia and English
Good in technical writing and reporting
Good presentation and persuasion skill capabilities
Has a sufficient knowledge of telecommunication business in general
Has a sufficient knowledge of IT application in the area of charging, billing, mediation, CRM, card & reload system,sales, portal and mobile apps, provisioning system, order management, VAS, digital payment, ERP system, data warehouse, business intelligence, revenue assurance
Has a sufficient knowledge in IT infrastructure in the area of server, storage, database, backup system, desktop, local/wide area network, data center and disaster recovery
Has a good capability in translating business requirement into technical or functional specification

UK Ics-rr It-analyst Resume Examples & Samples

Deliver excellent service in line with process requirements and ensure service level agreements are met
The creation and running of reports, and providing data analysis services
Identify areas for analysis and carry out reviews with support of product specialists
Monitoring incidents and incident matching in real time to identify emerging trends and ensure the full impact of issues are realised
Provide an employee focused experience through the timely and accurate completion of queries and activities
Record and maintain accurate activity information tracking through to timely closure
Escalate more complex queries to the Team Leader or specific cases to the appropriate Data Reporting and Analytics team or third party provider
Take responsibility for keeping up to date on Deloitte policy and process developments
Maintain own continuing professional development to ensure advice given is appropriate and of a high quality
Ensure compliance with appropriate Data Protection legislation at all times
Contribute to wider projects and initiatives in the Shared Services Organisation as required
Ability to work on their own initiative, and with minimal supervision
Has a thorough understanding of the Shared Services Organisation’s services and how they can add impact, through seeking to anticipate needs and exceed expectations
Has a understanding on how IT departments operate, and the operational pressures they can be put under
Services and how they can add impact, through seeking to anticipate needs and exceed expectations Can analyse a problem and see the bigger picture, demonstrating the ability to overcome barriers
Has the ability to build credibility
Keeps up to date externally with industry news and updates and shares these with others
Displays professional approach at all times, and demonstrates integrity with a good understanding of risk
Embraces new ideas with an enthusiastic manner
Supports colleagues when changes occur, and is a team player
Promotes a culture of transparent feedback
An active listener
Can prioritise own workload
Follows appropriate policies and processes, and guides others
Previous IT reporting experience
Good knowledge of SAP Crystal Reports & Business Objects
Good knowledge of SQL scripting

Dhts IT Analyst Resume Examples & Samples

Independently analyze, diagnose and resolve complex tasks or problems related to DUHS hardware systems and applications. If unable to resolve, determine appropriate department for resolution and escalate per Service Level / Operating Level agreements. Maintain communications with customers and technical experts until resolution
Work as an integral part of a team with peers and co-workers; assess skills of others to identify appropriate resources to resolve customer problems/tasks. Ensure asset lifecycle standards are followed and maintained
Meet and work with external resources to identify process/procedures/automation opportunities; communicate issues effectively to team members and management; and follow through on projects/problems/tasks until completion
Work with customers and team members to ensure that the mission and goals are being met. This includes SLA/OLA reviews, ticket reviews, and customer satisfaction reports/surveys. Solicit ideas from customers and IT/IS staff to focus on the problem/task and work together to accomplish assignments
Assist coworkers with resolution of problems through training, tools and support
Liaison with highly technical IT/IS support staff, as well as non-IT/IS customers, and communicate information effectively in all situations
Act as primary liaison with desktop teams regarding asset management lifecycle

Dhts IT Analyst Resume Examples & Samples

Gathering and defining requirements
Aiding in the design of monitoring and management solutions
Evaluate technologies based on requirements and for compatibility with existing resources and solutions
Implementation of solution build out with pre-deployment testing
Day to day administration of solution
Providing capacity planning and scaling of solution based on business requirements
Anticipates trends, events and consequences of changes in the DHTS environment by developing recommendations to management
Risk analysis and management on solutions and components
Training and knowledge transfer
Documenting implemented solution and best practices
Customer support through incident resolution or request fulfillment
Report Generation for to customers, peers or management
Analyzes system problems to determine proper solution and implements approved solutions
Implement work processes and procedures to ensure a quick and effective resolution to technical problems
Risk assessment and mitigation to include vulnerability and patch management

Lead IT Analyst Resume Examples & Samples

Drive Continuous Service Improvement from both a technical as well as a process perspective working closely with Service Owners and other stakeholders
Oversee Problem Management, ensure accurate root cause analysis and corrective action identification, with the eco-system partners
Provide architectural oversight and guidance for major changes to operational systems
Identify technical, process related and architectural risks, corresponding mitigation and contingency measures and follow through to closure/acceptance
Provide support to other individuals groups within IS on various reporting and communications
Act as a functional liaison between the business and IS or eco-system partners
Participate in service reviews with eco-system partners and provide critical inputs towards achieving service excellence
Interact directly with Senior Service Delivery Managers, Customer Service Managers, IS eco-system partners, Business Relationship Managers and other senior managers within the business

Enterprise IT Analyst Resume Examples & Samples

Bachelor’s degree in a technical or related field required
Minimum 5-8 years total related experience
Ability to process multiple assignments quickly and accurately in a fast paced environment with aggressive timelines
Experience with deploying and supporting IT network and infrastructure solutions; developing segment, transformational and transition architectures that are aligned to business goals
Demonstrated experience with: information technology infrastructure, business intelligence, data analytics, networking, cloud computing, storage, web based applications, and network management
Familiarity with DoD networks and communications transport systems
Department of Defense Architecture Framework (DoDAF) and Information Technology Infrastructure Library (ITIL) literacy
Experience delivering contractual technical requirements
One of the following certifications preferred (i.e., PMP, ITIL MCSA, MCITP, MCSC, Security+, CCNA, CCNP)
Understanding with NIST Risk Management Framework or Security Technical Implementation Guides

Senior Enterprise IT Analyst Resume Examples & Samples

Master’s degree required. Experience may be substituted at client's discretion
Minimum 8 years related experience
Experience with deploying and supporting IT network and infrastructure solutions; developing segment, transformational and transition architectures that are aligned with business goals
Experience with information technology infrastructure, business intelligence, data analytics, networking, cloud computing, storage, web based applications, and network management
One of the following certifications preferred (i.e., PMP, ITIL, MCSA, MCITP, MCSC, Security+, CCNA, CCNP)
Experience with delivering contractual requirements
Understanding NIST Risk Management Framework or Security Technical Implementation Guides

Junior IT Analyst Resume Examples & Samples

Customer service as required to resolve issues
Opening, updating and closing of REMEDY Tickets
Configure and ship equipment
Network security (Firewall, VPN, prefer Cisco)
Cisco ISE
Cisco Wireless (WLAN)
Must be able to work with end users, communicate clearly, and meet deadlines
Deploy solutions and network design implementations in a timely manner
Take initiative to proactively discover potential network issues
Troubleshoot and resolve network related problems
Participate in problem resolution and cause analysis with senior network engineers and analysts
Participate in an on-call rotation during both business and non-business hours
Deploy and document changes in accordance with problem and change management process
Positive attitude and good customer service skills

Laboratory IT Analyst Resume Examples & Samples

Perform business process analysis to determine information and automation needs within the laboratory
Document business needs in the form of User Requirement Specifications
Transform user requirements to functional requirements
Prepare training documentation for end users within the laboratory
Develop laboratory IT solutions (architecture, detail designs, etc.) based on functional requirements
Document systems designs in accordance with established SDLC principles
Build (configure, program, etc.) laboratory information/automation systems and system interfaces based on approved detailed designs
Construct and execute test scripts to ensure laboratory automation/information systems meet user requirements
Script development and execution to be in accordance with SDLC guidance
Support laboratory automation/information system deployments and/or upgrades including planning, user training, SOP development, static/master data loading and verification
Provide tier three support to troubleshoot, identify root cause and correct operational issues with installed laboratory IT systems
Education: MSc. Degree or BSc. Degree in Computer Science, Engineering, Life Sciences or other relevant fields or equivalent experience
Hands-on experience min. 2 years with software development and user deployment of Laboratory Information Management Systems (LIMS), preferably LabwareLIMS
Development and support of systems using Systems Development Life Cycle (SDLC), and current Good Manufacturing Practice (cGMP) processes
Working/university experience in laboratory operations
Demonstrated ability to analyze and define business problems, develop business cases, and identify appropriate process and technological solutions
Familiarity with advanced/emerging technology trends such as Cloud, Mobility and Data Science
Ability to work across a number of cultures

Business IT Analyst Resume Examples & Samples

Provides input to staffing plans at the project-level to identify key / required skills
Provide subject matter expertise in one or more system or application
3 + years of Experience in SAP GRC– Finance knowledge with GRC Exposure - Risk analysis -Access Risk advise (for GRC, SAP ECC, MDG, APO, SolMan and BI applications, Access Risk monitoring and follow up with business users/BPG team and GRC Risk Ruleset changes, if any, and keep track of each changes with rationale
Deployments -User role mapping and Risk analysis - Complete knowledge of roles, user risk combinations and advise alternative sole combinations to avoid risks and make sure GoLive happens without SOD risk
Proven record of interacting with the functional teams
Knowledge of and experience working within a business analysis capacity on large and complex projects
Experience leading and influencing others, including senior level personnel

IT Analyst, Infrastruct Resume Examples & Samples

Engineering, installation and maintenance of Windows/Linux server hardware and operating systems
Engineering, installation and maintenance of system software
Provide second-level support to other areas both within and outside of IT
Follow standard processes for hardware, software and project completion, problem resolution and change management
Provide full life-cycle management for servers and system software
Diagnose and resolve problems to meet service level expectations
Participate in departmental initiatives
Communicate progress, problems and best practices to management, leads and teammates

Graduate IT Analyst Resume Examples & Samples

Responsible for the end-to-end co-ordination and administration of configuration change delivery activity for a number of third party packages
Reviewing Requests for Change (RFC) and ensuring RFC records in the Change Management System are complete, accurate and appropriately authorised
Provision of support for Planning, implementing and testing of Project & BAU Changes through all environments
To own and maintain the Configuration support queue and to respond to all queries submitted in a timely fashion
To work closely with Service Transition to ensure that Changes are transitioned smoothly into Service
To diagnose the root causes of technical issues and to follow them through to resolution
Support of applications as part of the on-call rota
To be responsible for Unit and System testing of all changes
To Support the Test Team with System and UAT testing
Perform miscellaneous job-related duties related to supporting 3rd Party Package solutions
Educated to Degree level in an IT subject or discipline
Genuine passion and enthusiasm for IT

Business IT Analyst GRC Analyst Resume Examples & Samples

Manage workload and priorities to deliver agreed upon project milestones
Provide guidance and architectural oversight during requirements, design, build, and test phases
5 or more years successfully working as a business analyst or related experience on medium to large scale projects
3 + years of Experience in SAP GRC – Finance knowledge with GRC Exposure - Risk analysis - Access Risk advise (for GRC, SAP ECC, MDG, APO, SolMan and BI applications, Access Risk monitoring and follow up with business users/BPG team and GRC Risk Ruleset changes, if any, and keep track of each changes with rationale
User access review - Act as technical lead for annual user access review, co-ordinate and complete reviews
Experienced working with ambiguity
Ability to travel up to 40%, domestic and/or international

Intel Coalition IT Analyst Resume Examples & Samples

Work directly with and maintain continuous interface with US Coalition (non-US Agency, Department of Defense, and or US Organizations) Community, Combatant Command (CCMD), and Intel Community (IC) staff on Intel IT Architectures, Requirements, and Capabilities
Support the governance lead in gathering, developing, planning, execution, and production of all required documentation relevant to specific US Coalition, CCMD and IC associated Enterprises
Review US Coalition, Joint policy, CONOPS, standards, business processes, and TTPs for impacts on the US Coalition, CCMD, and IC Intel Enterprise, Operational Users, and Systems
Maintain continual interface with other US Coalition Partners, CCMD, and IC intelligence Enterprise steering groups, and working groups for the purpose of data sharing and integration
Conduct network planning and engineering analysis support to include US Coalition, CCMD, IC Intel IT Architecture and Intel Systems baselines and transition plans
Support the synchronization of US Coalition, CCMD, IC IT Intel system and IT Integration processes across the US CCMDs, Military Services, and the IC
Directly support the JS J2 Joint Capabilities Integration Development System (JCIDS), Joint Staff Action Officer and Joint Staff Action Processing (JSAP) functions and the related interactions with the DoD and Intelligence Community
Bachelor's degree and or equivalent training and/ or experience or advanced training in analytics and or information technology
At least 10 years overall working experience in intelligence systems and or information security within the DoD and/or IC
At least 3 years of DoD / IC training and experience in Signal Intelligence (SIGINT) by performing network, database, application, operating system analysis
At least 3 years work experience in the CCMD or IC Intel Community working with related US Coalition Intel IT Operations and Systems as a manger or senior analyst
At least 3 years working experience at the Joint level to include an understanding of: Integrated Priority Lists, Joint Urgent Operational Needs, Joint Forces Readiness Review issues, and other emerging US Coalition, CCMD, and IC Intel system issues
Experience in researching, developing, and writing Joint Documents within the Joint Capability Integration and Development System (JCIDS)
Experience with the US Coalition, DoD, and IC Enterprise functions, methods and related systems, intelligence product application, testing, and problem resolution to include: US BICIES, and MAJIIC systems
Must possess high level of staffing skills (to include briefing) and proven organization abilities to provide senior level (GO/SES) products and briefings by being able to work independently and without direct supervision
Knowledge of ICDs, JCTDs, CDD, CPD, IPL, JUONs, DOD 5000 and JCS 3200 Series acquisition policies and directives highly desired
Experience in Intelligence Tasking, Processing, Exploitation, Dissemination, and Data Sharing across the US Coalition, DOD Services and Agencies, and / or CCMDs, Intelligence systems and programs
Must have TS/SCI, pass CI polygraph

Ts-it Analyst Resume Examples & Samples

Translates technical specifications, and/or logical and physical design into code for new or enhancement projects for internal clients. Develops code that reuses subroutines or objects, is well structured, includes sufficient comments, and is easy to maintain. Writes programs, ad hoc queries, and reports
Elevates code into the development, test, and Production environments on schedule. Provides follow up Production support. Submits change control requests and documents
Thoroughly understands software development methodology. Thoroughly understands architecture standards. Trains and mentors staff with less experience. Resolves issues elevated from staff with less experience
Participates in design, code, and test Inspections throughout life cycle to identify issues. Explains technical considerations at related meetings, including those with internal clients
Performs systems analysis, including system requirements analysis and definition (e.g., prototyping), and logical and physical design
Writes the system/technical portion of assigned deliverables. Assists technical team members with the system/technical portion of their deliverables (e.g., systems testers, test plans). On small teams, the developer may write these items
Acts as a system tester for unit, integration, systems, acceptance, and related testing. Writes the test plan to ensure requirements are satisfied
Thoroughly understands client business functions and technology needs. Has a broad understanding of Vanguard’s technologies, tools, and applications, including those that interface with business area and systems
Is highly functional on large, matrixed project teams. Interfaces with cross functional team members, including database administrator, IT security, project manager, technical writer, and clients. Communicates systems issues at the appropriate technical level for each audience
Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established milestones. Thoroughly understands and complies with all Information Security policies and procedures, and verifies deliverables meet Information Security requirements
5 years developer or systems analyst experience
Advanced knowledge of the following development practices and concepts
Production acceptance, including elevations and change management
Interfaces, feeds, and event schedules
Quality assurance methodology and Inspections
Use case standards
Systems analysis and design techniques
System/subsystem requirements
Libraries, reusable code, and/or object oriented standards
Screen, report, and query design
Advanced knowledge of current versions of the following products
Advanced knowledge of one or more development tools and programming languages in the SOE/SDE list
See additional information in for the specific requirements for this posting
Advanced knowledge of one or more IT platforms
See additional information for the specific requirements for this posting
Demonstrate a track record of strong database and data access analysis, design and implementation skills/capabilities
Advanced knowledge of one or more testing tools, performance tools, and scripting languages in the SOE/SDE list, preferred
Platform experience: Linux, Windows, Network Scripting: Perl/Python/Shell/Ruby/Powershell Experience dealing with a variety of data sources (sql databases, xml, json, apache style logfiles)
Knowledge of common automation and deployment technologies and version control

Lean IT Analyst Resume Examples & Samples

Master’s degree in Technology/Engineering
2-3 years of work experience in application/software development (as programmer, tester, project manager, business analyst) or IT consulting (client-facing roles)
Strong understanding and knowledge of IT and software development processes
Exposure to agile software development or experience in Lean IT preferred
Demonstrated aptitude for analytics
Availability for travelling (50% of working time)

Recycling IT Analyst Resume Examples & Samples

Prioritizes IT support system tickets and provides support in a timely manner, these include user provisioning for IT system applications specific to the recycling business units and the provisioning and support of system peripherals
Performs testing and deployment tasks for system upgrades
Liaises with the recycling super user community in defining continuous improvement processes utilizing information systems
Identifies and communicates risks and issues as well as possible solutions
Lead, coordinate, and support business analysis activities across a program or multiple business analysts on a project
Shares observations and feedback on internal business analysis practices, processes, templates, tools, and training materials as well as any information gleaned from external resources
5 year work experience in Recycling industry may be considered over educational history
Advanced written and verbal communication skills and listening skills
Able to analyze and solve problems of a complex nature with little guidance and is often sought out to guide others
Able to work effectively in a team environment, building rapport and relationships to develop an advanced level of organizational savvy
Advanced organization and time management skills
Advanced in conflict resolution strategies
Advanced working knowledge of the company, industry, and/or assigned business domain preferred
Advanced Excel skills is preferred
History of CMC Supervisor and Customer Service training is a plus
Proficient in the use of web-based document repository applications (e.g., Microsoft SharePoint)

IT Analyst, Electronic Submissions Resume Examples & Samples

Create SEND datasets for electronic submissions per client request
Understand industry documents such as the study plan/protocol, study schedules, deviations, drafts and final reports in order to compare them with the electronic data and ensure the data is accurate
Manage standardized glossaries and co-ordinate with all other collection system glossaries administrators
Ensure work is compliant with applicable guidelines and regulations (e.g., CDISC SEND IG, SOP, GLP, PLC, MVP, etc.)
Perform review and appraisals of computer software and associated products for electronic submissions
Assist in defining and delivering project and change control deliverables
Provide training and support as required
Provide support to users for data capture for electronic submission compliance
Assist with global system process change for electronic submissions compliance
Consistently deliver high-quality services to customers and manage customer expectations effectively
Communicate effectively with business to identify needs and evaluate alternative business solutions with project management
Education: Bachelor’s degree (B.A. /B.S.) or equivalent in Computer Science or related discipline
Experience: One to two years related experience
Certification/Licensure: None
Other: Knowledge of current IT technologies. Possess an overall understanding of safety assessment data as well as a general understanding of CDISC Standards. Knowledge of MS Excel required. Requires excellent communication and interpersonal skills. Requires great attention to detail. Ability to work well in a team environment

Plant IT Analyst Resume Examples & Samples

Provide 24x7 on call support for the location and specific maintenance during non productive hours
For local application servers, manage applying upgrades, patches, and ensure systems are backed up, and anti-virus software is up to date, etc
Responsible for adhering to all internal and OSHA required safety procedures in performing daily work activities in a highly active manufacturing environment
Maintain high standards of housekeeping throughout the work area
Assures compliance with federal, state, local and corporate policies, regulations and laws
Adherence to all company policies and procedures (ex. Quality Policy Manual, Colleague Handbook, Change Control, Level II Procedures etc.)
Minimum 3 years experience in IT environment
Possesses generalist knowledge of networking technologies and basic network troubleshooting skills
Certified to install copper network cable

Junior IT Analyst Resume Examples & Samples

Project Management acumen and experience facilitating issue resolution in a high stress situation using a systematic and coordinated approach based on prioritization
Ability to quickly instill confidence, garner consensus and earn respect
Excellent communication skills, written, verbal, and listening
At ease conversing with all organizational levels, including Chief Executives, Business Partners, Middle Management, Clients, Technical Resources, and Support Staff
Exhibits a mature, confident and cooperative persona at all times
Ability to remain calm and function efficiently under pressure
Intuitive reasoning, Out of the Box thinking and disciplined problem solving capabilities
Abilities in conflict resolution and refocusing resource efforts to issues at hand
Minimum 3 years experience in technology field

Entry Level IT Analyst Resume Examples & Samples

20% Travel
Some Night and Weekend on Call Rotations distribution on a 2 month frequency
Speak Spanish (desirable and a plus)
Programming Skills

Systems & IT Analyst Resume Examples & Samples

Design, develop, maintain, and manage databases and applications. The position will be responsible for working with a database management systems software, including Salesforce, SQL Server, and Microsoft Access
Determine best possible way to securely organize, store and retrieve data
Support user training and advise management on technology changes and improvements to best support business/customer needs
Bachelor Science degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience
Must have prior experience specifying and building database systems, while following a software development life cycle (SDLC) process
Must be a team player, dedicated to program support, capable of multitasking and working several complex and diverse tasks with simultaneous or near simultaneous deadlines. She/he must be well organized, reliable, conscientious, and be capable of managing resources and schedules to meet deadlines for multiple simultaneous projects
Must be able to work with a set of business users to translate their business process and business requirements into technical requirements and design for the systems. Must be able to facilitate discussions with several business users to help those users arrive at a common understanding of their needs. Must have well developed communication skills and be able to express thoughts and ideas clearly and concisely in both verbal and written format
Must be self-directed, proactive in learning about the ever changing software best practices to ensure that program software retains a high level of security and is able to provide increased functionality to remain competitive
Experience with Salesforce.com
APEX programming within the Salesforce.com environment
Technical experience with databases, web development, and user support

Gfg-business & IT Analyst Resume Examples & Samples

Proactively assess, and master all GFG ventures technical ecosystem (functional & technical whenever required) and provide inputs to GFG Engineering product teams for all the joint initiatives whenever needed,
Interact with team members of GFG ventures and assist them in integrating product within their technical ecosystem,
Provide technical/functional expertise and recommendations to venture to implement solutions on respective system,
Troubleshooting : responsibility for detecting potential issues and implementing/suggesting solutions to venture and GFG engineering and product team when issues threaten product integration and any other joint initiatives
Create integration and rollout strategy along with GFG internal, venture business and technology stakeholders for successful product integration rollout
Assess/evaluate client technical requirements against scope of product, manage integration plan and schedule.Ensure venture satisfaction through follow-up, client responsiveness, and thorough communication
Develop and implement training programs for venture business & IT team and ensure successful user adoption. Produce training materials, manuals or documentation
Understand the dynamic of the product and tech architecture in each venture and identify possible paths towards more effectiveness and synergy, share and discuss with CTOs, Head of Product, Engineering and other Tech leaders
You may be required to manage/govern strategic special projects based on the need
This position requires you to travel frequently
At-least 6 years of overall experience, With minimum 3 years of experience in e-commerce
Strong communication skills : ability to work at all levels of the organization locally and globally (technology, product, marketing, operations and within the Professional Services Group)
Strong business acumen, including problem solving skills and ability to deliver added business value through technology after having analyzed business needs
Must understand

Discovery Services IT Analyst Resume Examples & Samples

Maintain custom programs and SQL queries as required, either to extend the functionality of the vendor-supplied system, to provide ad-hoc reports based on complex data or for data manipulation
Develops and document programs and scripts that extend system functionality and automate routine tasks; supports the development of progressively improved proof of concept demonstrations of functionality to be delivered; works with technical staff from other university departments to integrate enterprise technology tools with DUL's computing infrastructure
Maintain current awareness of trends, issues, and emerging technology projects relative to information technology and supported applications within the Duke University Libraries, across the University, and in industry
Demonstrated experience of at least one high-level programming or scripting language (e.g. Java, PHP, Perl, Python, Ruby, or C/C++) and experience developing custom applications using at least one of these languages
Excellent time management and project management skills
Ability to establish and build collaborative working relationships within a team environment

IT Analyst EDI Resume Examples & Samples

The IT Analyst EDI develops and maintains EDI maps within the IBM Sterling B2B Integrator (SBI) application or Gentran application
The IT Analyst EDI develops Sterling B2B Integrator business processes using BPML (Business Process Markup Language)
The IT Analyst EDI collaborates with application functional teams, customers, vendors, financial institutions, carriers, internal business members (i.e. customer service and transportation/logistics), and other stakeholders to identify customer requirements, assess impact/scope of request, coordinate with impacted application owners, compare costs and benefits, recommend solutions and manage a project/task through completion
The IT Analyst EDI monitors production support activities to ensure that all data is processed inbound from trading partners through to applicable applications and all data handed off from Scotts applications is received and processed by trading partners
The IT Analyst EDI moves maps and business processes to production after proper testing and business approvals
Minimum of 2 years of EDI experience using IBM Sterling B2B Integrator software products and UNIX in the consumer products industry
In lieu of IBM Sterling B2B Integrator, other EDI mapping software experience or experience developing using other programming languages will be considered
Production Support – minimum of 2 year’s experience with addressing help desk issues in areas of expertise and assisting with user problems in associated areas specifically in the EDI space
Experience with using a value add network (VAN) for EDI communication with partners
Some technical knowledge, with hands-on experience developing EDI maps, preferably using Gentran and/or Sterling B2B Integrator (SBI)
Experience developing business processes using BPML in Sterling B2B Integrator solution is preferred but not required
Experience developing EDI / Integration solutions interfacing with other business applications, using positional or delimited (flat) files, and XML files
Experience with developing / modifying Unix shell, Perl, and AWK scripts is preferred, but not required
Basic to intermediate experience with SQL (select, update, insert, delete statements) is preferred but not required
Basic understanding of network concepts and communication protocols such as FTP and AS2
Problem solving and analysis. Demonstrates learning potential
Communication and leadership. Demonstrates good listening skills and a sincere understanding of client business needs. Asks questions to clarify or verify understanding. Demonstrates professionalism in work habits and positive attitude
Creativity and innovation
Organizational savvy
Planning and organizing. Completion of delegated duties of limited complexity. Effective time management of own time. Develop basic understanding of subject matter area, related to process and technology
Support of simple help desk tickets, administrative activities with hands on proper guidance and training

Dhts IT Analyst Resume Examples & Samples

Level 1- One year of IT experience required
Level 2- Three years of IT experience required, to include one year in an IT-related device support environment
Level 3- Five years of IT experience required, to include one year in an IT-related device support environment

Industrial Operation IT Analyst Resume Examples & Samples

Is accountable for the planning and execution of local small projects, ensuring effective Project control developing and maintaining relevant documentation
Ensuring a proper Project communication among the interested parties about progress status, achievements, risks, changes and all of the relevant Project information in coordination with WW MIS PMO
Is the knowledge leader of one or more business/technology area developing the functional expertise for the procedures and the tools in place
Is the local reference technical person/ Subject Matter Expert for major initiatives managed by Gucci WW MIS
Is responsible for the initiation, transition, enhancement opportunities assessment and ongoing maintenance and support of a particular local service. Is in charge of report to Solution Development & Support Manager achievements and issues of his/her area
Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary
Work with MIS Business Partners to understand and translate business requirements into activities, measures or service components and work closely with the business and key users to ensure the project meets business needs
Act as the bridge between the local business problems, the technology solutions and the Gucci WW
Is in charge of review and improve the Service Portfolio of his/her area of responsibility in order to ensure that the maximum value to the business and users is provided

Temp-it Analyst Resume Examples & Samples

Provide support to all end users relating to IT issues including, PCs, VoIP phone issues, printers and multifunctional devices
Perform initial setup/configuration on desktops, workstations and laptops
Perform installs, moves, adds and changes in the areas of PCs, printers and VoIP phones
Communicate and enforce IT policies, procedures and standards
Assist with performing a hardware/software physical inventory
Daily administration of disk backup tape rotation and off-site storage
IT request process / dissemination and follow-up
A high school diploma or equivalent is required. Co-op arrangement to be established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science
Experience in Helpdesk and/or customer service relations would be beneficial
Exposure to a Microsoft server environment

IT Analyst, Site Services Resume Examples & Samples

Assist with the analysis, design, development, implementation, validation and complete documentation of software systems
Education:Bachelor’s degree (B.A./B.S.) or equivalent in computer science or related discipline
Experience: 0 to 1 year

It-analyst, Field Services Resume Examples & Samples

Consistent attendance is a job requirement
High school degree or GED required. Three to five years experience with PC hardware, software is required, knowledge of Microsoft operating system, Work, and Excel required. Bachelor’s degree preferred
A1 PC certification and/or Microsoft Certification preferred
Valid Florida Driver’s License Required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulation
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instruction, interpret a variety of instructions furnished in written, oral, diagram, or schedule form
While performing the duties of this job, the individual is regularly required to balance, stoop, kneel, crouch, or crawl, repeat motions more than twice per minute, ability to work in an environment subject to vibrations, repeat use of an input device- a keyboard or mouse in a steady manner, close vision with or without corrective lens (clear vision at 20 inches or less), distance vision with or without corrective lens (clear vision at 20 feet or more), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions), ability to work in varied light conditions including low or diminished lighting, ability to work in an environment with flashing lights including strobe lamps, ability to maintain alertness and attentiveness up to 4 hours while working varying hours, ability to maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).Specific vision abilities required by this job include close vision
While performing the duties of this job, the individual is frequently required toStand for prolonged periods of time, walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk), talk, use of hands and fingers to grip, pinch, handle or feel objects, tools, or controls, climb stairs/ladders, reach, pull, push with hands and arms below head, lift up to 50 pounds with control, push up to 200 pounds with control, peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (vision, ability to judge distances and spatial relationships)
While performing the duties of this job, the individual is occasionally required to sit for prolonged periods of time, hear audible alarms, voice commands with background noise, reach, pull, push with hands and arms above head, color vision (ability to identify and distinguish colors), ability to work in small or tight spaces, and ability to smell

Developer IT Analyst Resume Examples & Samples

Analyze current enterprise applications and document interconnectivity between systems
Develop web and mobile applications to allow detail and summary view of ERP data to managers and executives
Develop custom SSRS reports for ERP and custom written applications
Troubleshoot legacy applications and reports
Develop databases and data warehouses for data analyses and reporting
Strong experience writing application in C# with Visual Studio
Experience with Team Foundation Server code versioning application
Knowledge of JavaScript, XAML, and HTML5 used with web applications
Knowledge of mobile development with Xamarin in Visual Studio
Strong experience with querying databases with Structured Query Language
A strong customer service focus and determination to solve problems, quickly, accurately and professionally
Ability to interact with individuals at all organizational levels; conducts self in polite and professional manner
Demonstrates a motivation to provide fast, accurate and complete customer service at all times to all employees and management
Ability to apply organizational skills when given a project; ability to handle multiple projects simultaneously to meet deadlines
Uses resources effectively to generate solutions; takes initiative when resolving problems

Assoc IT Analyst Resume Examples & Samples

Follow support processes, with focus on ITSM incident management
Upgrades/patch installation/verification
Provide first line support for the SAP SPP Application

Poultry Plant Systems IT Analyst Resume Examples & Samples

Ability to learn in a hands on environment
Basic understanding of Poultry manufacturing operations, Quality Assurance and Shipping functions preferred
Prior experience with Poultry plants preferred
Technical aptitude with successful project management experience preferred
Preferred 4 year degree or equivalent industry experience
Preferred knowledge of current plant floor systems, shipping systems and quality assurance systems
Basic knowledge of IT processes, SDLC and project management methodology
Delivering assigned IT projects on time
Working as a team with the business to help them improve their efficiencies
Improve efficiencies within the team
Work with the business on the future roadmap for their systems
Troubleshoot issues with plant personnel
Provide support for regular production issues (including on-call)
Understand best practices in Manufacturing, QA, Shipping space and improve usage/effectiveness of application within JBS
Work with business team to understand current pain points, research/document options to address them

Nextgen IT Analyst Resume Examples & Samples

Train teammates on NextGen EHR/EPM/ICS
Set up appropriate NextGen EHR/EPM/ICS for existing facilities, business offices, acquisitions, and DeNovos
Function as primary Subject Matter Expert (SME) on NextGen EPM/EHR
Project management for: version upgrades, KBM (template upgrades)/gap analysis through implementation, EHR implementation, interfaces, template development, conversions
Participate in Lifeline deployments of new software or IT processes
Review training tools created and provide expert opinion in writing to the project group or content writer
Represent the training team on conference calls with project customers or stakeholders
Determine training needs as projects are initiated or software is changed
Create job aids and/or training scripts as needed
Test software systems during patches, upgrades, and new facility openings to ensure stability for release to Lifeline
A "community first, company second" culture based on Core Values that really matter
Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required
Minimum of three (3) years’ related technical or business experience required
NextGen Certified Professional a plus
MACRA / meaningful use experience a plus
Experience building and specifying critical business applications required
Experience in business project management required
Experience in managing small system enhancements
Experience in business analysis and change management and control
Demonstrated analytical, quantitative and logical thinking skills
Professional conduct, attitude, appearance, and approach to physicians, hospitals, and facilities
Exceptional customer service and relationship-building skills

IT Analyst, AS Qrds Resume Examples & Samples

Lead the continued development of the AS Service Catalog and Service Design Management systems, collaborating across AS domains and stakeholders (e.g. PMO, Finance, BUIT) on requirements, and using Agile methods for delivery. A major focus for 2017 will be the Estimation Automation program and potential migration of the Service Catalog to a future state platform
Lead AS Service Portfolio governance, including running governance meetings, influencing SPM decisions, and connecting with service owners and stakeholders in PMO, BMO, ISM teams to deliver changes to services in Service Catalog, Clarity / Instantis, and ASOE applications
Lead the development of requirements for measuring and monitoring service portfolio performance, deliver requirements to the reporting team, and lead the adoption / rollout of new reporting capabilities to AS organization and stakeholders
Deliver PMO support to the SEE organization, including demand forecasting, service-based reports, and leading monthly operational reviews
Create business case for approval of transition to next generation solution
Ensure applications stays in compliance through any operational changes by providing review and approval of validation deliverables
Document application technology current and future roadmap
Lead process improvements in Build and Support to provide Better, Faster and More Value services to customers
Manage the intake of new demand in portfolio, (Key milestone: Acceptance of work within 5 business days > 90%), conduct engagement meetings with BUIT and business stakeholders, create pricing models and SOWs
Provide monthly project and support metrics to the appropriate leadership teams
Reconstruct AS Order Guide
Service Owner to development projects ensuring project is delivered within budget and timeline
Improved support service for support applications
Bachelor’s Degree or above required
Minimum 1-year experience within Information Technology
Good interpersonal skills for written, oral, and face-to-face communications
Agile Development
Hands in experience with Microsoft programs
User Experience / Design
GxP Experience
Project Portfolio Management
Service Portfolio Management
Knowledge of Java technology preferred
Good teamwork and communication/information sharing
Experience working with external partners, leading projects
Organizational Change Management
Ability to travel domestically up to 25%4447170310

IT Analyst Apprenticeship Resume Examples & Samples

Supporting the team with the management and administration of a complex global IT environment
Ensure business governance is adhered to by all parts of the organisation
Gathers functional requirements
Carries out structured analysis and data modelling
Defines appropriate testing and IT support models
Performs other tasks defined by manager
Keeps up to date with current trends in IT
Supporting in the day-to-day operations of Production Service department

IT Analyst, Global Response Center Resume Examples & Samples

At least 3 years of relevant work experience in the IT business systems analysis field particularly with business systems configuration, support and administration
Advanced knowledge in ERP systems such as Oracle CRM or similar Sales and Marketing system
Advanced scripting skills using JavaScript and SQL
Advanced SharePoint development and troubleshooting
Advanced SharePoint Nintex Workflows and Forms development
Advanced requirement gathering skills
Intermediate project management skills and presentation delivery
Written and oral English skills in a technical environment
Analytical skills and aptitude for logical thinking
IT & computing skills
Ability to manage and prioritize multiple tasks
Ability to follow detailed workflow and instructions
Ability to handle a variety of assignments
Ability to participate in a team environment
Ability to coordinate and manage team workload
Ability to handle escalations

Junior IT Analyst Resume Examples & Samples

The IT Support Analyst role at Massiv is to ensure the stability, integrity and efficient operation of end users computers including hardware, software and access to network resources
Provide hands on and remote support for all aspects of computer use at Massiv Die-Form
Assist in planning and implementing major changes to existing systems and/or implement new systems as required
Represent Massiv Die-Form with customers, vendors or with Magna should interface issues arise
Establish and follow procedures and audit compliance for security, anti-virus protection, Sarbanes Oxley requirements, as well as backup and disaster recovery
Repair when practical or control the repair of hardware problems relating to Windows computers
Comply with software license requirements
Understands and follows established rules, procedures and policies relating to position
Ensure a safe working environment by observing safe work practices and by following all safety policies and procedures
Appreciate and maintain proper level of confidentiality
Recognized Post-Secondary diploma/certification in IT field
Proven hands-on experience in Windows/Intel PC environment and familiarity with PC hardware and software, current and legacy Windows versions of desktop and server operating systems and MS Office
Proficiency with a wide range of software installation
Excellent English skills (fluent in spoken and written, presentation skills)
Self-motivated, Team player
Valid driver’s license and access to vehicle as local travel is required

Forensic IT Analyst Resume Examples & Samples

Finding, recovering and copying data from disks that may have been hidden, encrypted or damaged
Following electronic data trails to uncover links between individuals or groups
Carefully documenting each stage of the investigation
Domestic and/or international mobility including previous experience either working or studying abroad
Experience within a “Big 4” accounting firm

IT Analyst / Administrator Resume Examples & Samples

10+ years of experience in financial systems analyst or ERP (SAP, Oracle, etc.) analyst background
3+ years of experience with product (Deltek CostPoint 6 - 7.1.1, running on an Oracle background)
SQL Background – Data mapping/modeling, working with vendors, data transmission
Strong techie, who can provide the relationship with their functional business leads
Must be able to interact and talk to stakeholders
Add/remove accounts, need to modify security in the user community (finance/accounting, manufacturing)

Business IT Analyst Co-op, Digital Resume Examples & Samples

Acts as liaison between the business and IT for technical/digital projects; meeting with business partners to determine current and future needs
Works with the business to investigate alternatives presented by our technology partners to ensure the best option is selected by the business
Facilitates (or co-facilitates) information gathering sessions with business and/or our technology partners (requirements gathering, helping with cost benefit analysis, etc.)
Leads and guides project team members to meeting project objectives through successful execution against project scope, schedule and cost
Identifies and leads the resolution of project issues and problems; devising effective ways of reaching project objectives in the most cost/time-effective manner while taking into account unique business conditions
Prepares and communicates project plans and reports; recognizes deviations from scope, schedule & cost and implements remedial actions as required
Manages relationships with project sponsors and stakeholders
Complies with the IT System Development Life Cycle (SDLC) documentation and project management methodology
Supports and drives internal IT operational process improvement initiatives
Supports a healthy work environment that promotes excellence in customer service, quality, innovative thinking and strong teamwork
Supports IT internal portfolio management and reporting
Current student enrolled in co-op program, 8 month work term preferred, start Sept 2017
Project Management – Setting Action Plans, Teamwork & Collaboration, Results-Driven, Customer Focus, Management of Project Costs and Timelines
Excellent interpersonal, presentation, facilitation and engagement skills both verbal and written
Effectively promotes and manages change
Well-organized, manages multiple activities with conflicting deadlines, and has solid priority and time management skills
Ability to manage the business partner relationships
Works interdependently - consulting and collaborating with a variety of internal stakeholders
Flexible self-starter who works well with little supervision and has strong ownership for the work
Responsive to customer needs, comfortable with ambiguity; is a critical thinker
Ability to manage a high degree of business interaction and carry the challenge of engaging business and IT personnel
Proven analytical skills with the ability to apply results of analysis
Learns quickly and is adaptive to business environments
Possesses some degree of intellectual curiosity
Understanding of Relational Database Concepts
Communication and Presentation skills - working with various levels of the organization
Innovation and Continuous Improvement programs
IT Processes & Methodologies
Technical Documentation Requirements
Working within a matrixed organization
Building and managing business partner relationships

Systems IT Analyst Resume Examples & Samples

REQUIRED: This role will require a Sunday thru Thursday (8am – 4:30pm) on site work scheduled. This role will also require flexible work hours as well
Bachelor’s degree; technology related area of study, Information Technology, Computer Science or related field preferred
3 + years of IT mainframe and IT Analysis
Knowledge of mainframe and distributed software tools
Knowledge of standard desktop tools, such as Microsoft Office suite and Lotus Notes
UNIX , NT and Windows servers experience is a plus
Demonstrate exceptional customer service skills when performing second level phone support of desktop, application and security needs
Strong verbal and written communication skills – Fluency in English
Experience meeting deadlines and processing service deliverables
Knowledge of production scheduling and control procedures
Experience with installed mainframe & distributed software components and platforms, including but not limited to AutoSys, Changeman, Job Scheduler, McAfee Help Desk, Network Data Mover and MVS
Prior hands-on work experience working on development projects run using an Agile methodology
Prior hands-on work experience utilizing DevOps practices
Work experience with emerging technologies such as robotics or artificial intelligence

Upstream IT Analyst Student Resume Examples & Samples

Work in a high caliber, collaborative learning environment
Receive on-the-job experience, coaching and training
Gain technical and business background in the operations of the oil & gas resource industry through participation in various networking programs
Work with a geographically distributed team across Canada
Work directly with business units to deliver IT solutions to meet their needs
Learn about various technologies and how to use them to enhance productivity

Business IT Analyst Resume Examples & Samples

Systems or computer Engineer,
Previous professional experience (1 year)
Analysis, synthesis and writing skills
Person oriented to results
Ability to propose alternatives to solve problems presented to the position

Lead IT Analyst Resume Examples & Samples

Function as a leader within the Information Services Department by contributing to organizational initiatives, ensuring strong and positive relationships with key customers and reinforcing policies and procedures. Be visible within the customer community
Partner with senior management to identify IS opportunities and determine best practice approach of solution delivery. Implement effective solutions by identifying key business concerns. Effectively utilize vendors and product user communities to identify possible solutions
Proactively work with customer leadership and staff to review existing policies, procedures, and practices. Collaboratively develop workflows that take advantage of information technologies and systems to optimize efficiencies. Utilize the St. Joseph way of performance improvement: Notice abnormalities and communicate them right away. Follow standard work rules and work with team to continuously improve standards
Provide direction to IS staff members regarding work performance and business operations. Mentor junior staff regarding best practice system set up, customer relationship management and documentation development. Ensure IS staff is cross-trained on multiple applications and systems, as required
Project implementation: perform as a lead team member for software implementation projects, including workflow analysis with key stakeholders, system design and configuration, perform unit and integration testing as well as the ability to lead the testing effort, develop supporting documentation and assist end-users with end-to-end testing. Ensure optimal system performance
Keep informed regarding healthcare trends and opportunities afforded by emerging technologies
Keep informed regarding changing policies, rules and regulations such as Meaningful use, Quality measures (HCC, P4P), ICD10 etc
Provide application support to trainers, doctors, nurses and end-user community
May be asked to coordinate and/or train users and IS staff regarding the use of software and IT solutions
May be asked to monitor and identify opportunities for improving business processes by leveraging new or existing technologies
May be asked to participate in Performance and/or Quality Improvement initiatives, e.g., Greenbelt training, Rapid Improvement Events (RIE), Training Within Industry (TWI) sessions in support of SJHH ‘St. Joseph Way’ initiatives
Assist in the design, development, implementation and workflow training of Allscripts upgrade and surrounding applications, allowing SJHH to meet the program requirements and outcomes of Meaningful Use
5 years experience in a systems analyst role in a healthcare environment or 5 years of relevant consulting experience
A minimum of 3 years experience with two or more of surrounding applications that integrate seamlessly with EEHR such as Midmark, Welch Allyn, ePreOp, Refill Wizards etc
Requires 3 years experience leading business process redesign and/or IT project implementation efforts
A minimum of 3 years experience utilizing MyServiceDesk, Vantive, Remedy or similar applications to provide support to end-users
Expert level experience with Allscripts Enterprise EHR v11.2.x and EEHR v11.4.x including front-end end-user training and testing, as well as solid back-end build and design of base EEHR functionalities
Advance knowledge of business operations in an outpatient setting, i.e. clinic operations, business office operations, UM workflow, etc
Working knowledge of the hospital setting, i.e. ER admission, length of stay, discharge planning, transition of care to subacute, home care, SNF and/or PCP
Work as an effective team member. Lead by example. Mentor junior team members
Communicate in a positive manner with patients, providers, co-workers, managers, and other contacts
Advanced understanding of system integration and electronic data interchange such as HIE
Able to create data flow diagrams, work flow diagrams, interface specifications and business requirements documentation
Excellent follow up to ensure the timeliness of deliverables that are completed with a high degree of quality, thoroughness, and accuracy
Deep understanding of HIPAA requirements within a medical group/IPA setting
Eagerly accept assignments from senior management and customer leadership
Strong analytical and problem-solving skills; ability to interpret technical information into customer terminology
Ability to lead work teams consisting of cross-departmental work teams
Requires a solid understanding of IT best practices in a healthcare environment
Must be fiscally responsible
Improving Performance: ability to act as a problem solver, empowered to recognize and communicate problems and identify new or better ways to do our jobs in order to eliminate waste, and increase value for our customers and users of IT
7+ years experience with Allscripts EHR, of which, 3+ years are with EEHR v.11.4 or higher
7+ years experience in a business analyst role in a healthcare setting
4+ years experience in business process redesign efforts
4+ years experience in IT project implementation efforts
5+ years experience in providing customer support
Proficient in all MS Office applications, including Access
Able to write and run macros and scripts in VB, SQL, Crystal Reports highly desirable

VIP IT Analyst Resume Examples & Samples

Setup of new VIP users laptops/smartphone/tablet
Resolving any issues for VIPs that may arise affecting their day-day work
Providing pre-meeting support & support during offsite or in-house meetings
Managing the assets assigned to VIPs
Supporting VIP’s pro-actively with advice on changes to the technology they use and the impact,
Providing 1-1 training/guidance sessions where needed
Advise on hardware choices

IT Analyst Collaboration Technologies Resume Examples & Samples

Administer and support Allegion’s Office 365 environment
Work closely with users to provide training and to evaluate needs and propose solutions
Coordinate upgrades and product changes
Evaluate collaboration tools and make recommendations to meet new business requirements
2-years of extensive experience with Microsoft Office 365 and its various components including Skype, Exchange, and SharePoint
Strong knowledge of collaboration and communication technologies
Experience deploying solutions to meet business objectives
Demonstrated success working with end-users and providing technical training
Bachelor’s Degree in Business (or Management), Computer Science, Software Engineering, or related discipline
Diligent attention to detail, processes, and quality of outputs
Ability to execute and deliver with an agile / iterative approach
Works well with teams that may be globally co-located

Local IT Analyst Resume Examples & Samples

Client-focused and an exceptional customer service mindset with proven ability to respond quickly to customer needs
Strong English language skills. Good verbal and written English communication skills
Understanding of IT support / service delivery processes (eg. ITIL)
Bachelor's degree in Computer Science, Engineering or related discipline

Principal IT Analyst Resume Examples & Samples

Minimum 12+ years SAP experience with SAP MM/PP modules
Experience with SAP Material Management and SAP Production Planning processes, if possible in the semiconductor industry
Experience with Shop Floor control, POs/STOs set-up, Batch Management & Handling Unit Management
Integration with other modules, for ex: Global Trade Compliance, Logistics Execution and Warehouse Management
Business operations in a manufacturing environment
Must have at least 5 full life cycle implementation experience with PP or MM
Designing and implementing user-exits
ABAP concepts
Write Functional Specifications for enhancement, work with Technical Team for enhancement, independently perform testing and document test results
Self-motivated and work independently

It-it Analyst Resume Examples & Samples

2 solid years of application support/development experience including - 2 years of Java development OR 2 years of C# development!
This IT Analyst will be responsible for the support, maintenance and development of IT Security Applications. This will include both software packages and custom-written applications
Have opportunities for both IT support and project work
Be part of a small, collaborative team of system administrators in Identity and Access Management software for both Corporate and NERC CIP environments
Work in multiple platforms and technologies including Java, XML, webMethods, Oracle, SQL, Linux, Archer, Tripwire, CA Siteminder, CA IdentityMinder and Sailpoint IdentityIQ
Debug, repair and enhance custom java code
Use an Agile methodology where appropriate
Support business customers in adhering to access standards via IAM Applications
Ensure application development and support are aligned with IT standards and strategy
Oversee vendor application updates and patching
Adhere to security requirements and processes to maintain highest level of protection for source code, secure interfaces, passwords, data, etc
Bachelors degree in Computer Science or related discipline
2 + years experience with application development and support work
Experience working within an application solution delivery life cycle
Strong interpersonal skills and written/oral communications skills to work effectively with business partners, peer IT resources, managed service providers and all levels of management
Ability to reason logically, analyze and evaluate performance data and information, and draw appropriate conclusions
Proficiency in interacting with end users for diagnosing incidents, detailing defects, and gathering the relevant logs and screen shots
Participate in 24/7 support on a rotational basis
Proven experience in applying Human Performance techniques across a broad range of tasks at all levels of risk to ensure successful implementation
JAVA - 2+ years of experience or Microsoft Visual Studio .NET (C# .NET)
XML, HTML, Web service, etc. - 1+ years experience
Relational database proficiency -2+ years of experience in SQL server or Oracle
Sailpoint IdentityIQ
CA IAM product suite (Siteminder, IdentityMinder, CA Directory)
Knowledge of Archer
BMCs Remedy Incident Management
Change Control Software for Source Code Mgmt
Ability to manipulate files and navigate in Linux OS 2.6 or greater
Working knowledge of object oriented design and development

Business Systems IT Analyst Resume Examples & Samples

At least (2.5) two years' and a half relevant work experience in the IT Business Systems processes with relevant experience in data mining, manipulation, analysis and reporting
Data Manipulation & Interpretation
Web Development, design and Programming
Product datasheets, Price Awareness, manuals & catalogs
Comparative Analysis
Intermediate Microsoft Excel proficiency Level 3 (Worksheet Formulas & Charts)
Web & software development
Software design skills
Problem Solving & Analytical Skills

Business Systems IT Analyst Resume Examples & Samples

Data Gathering - Extracts/generates quantitative information from a single or multiple tools (Business Intelligence Tools (ie: CRM, PATT, etc) and/or from databases using standard queries. (basic coding)
Analyzes gathered information & data using descriptive analytics (basic mathematics & comparative analysis), diagnostic analytics (root cause analysis, gap analysis)
Business Intelligence & Database Analysis- Monitors continuity of ETL (Extract, Transform, Load) processes
Connects on established access to all identified sources
Communicates with resource person to get input/raw data needed for report
Applications Development & Continuous Improvement- Continuous Process & Innovation
Identifies continuous improvement project ideas
Records and reviews/assesses the improvement/innovation raised by the business unit
Web & Database Administration- Implements the basic change request (document uploads, library creation, account creation, banner update, meta-tagging, simple typography, price updates)
Business SystemsAnalysis of the Business Need- Participates in project scoping for a specific project- probe questions re the impact of the project and provide input during the meeting

Itcc Sa IT Analyst Resume Examples & Samples

Provides smooth operation of VMWare environment, virtual and physical servers in dedicated areas of the EMEA region,
Supports backup process and storage infrastructure, in this area works closely with Data Backup and Storage specialist,
Monitors IT infrastructure and take the necessary actions in case of failure,
Solves the problems related to the IT infrastructure in line with SLA,
Actively looking for improvements, security and innovations. Recommends and implements them after acceptance of the superior,
Responsible for the implementation of security standards and cooperates with Security Specialist,
Participates in projects implemented by ITCC
University degree in computer science or related,
Minimum 4 years experience in IT, of which at least 2 years experience of working on an independent position,
Experience in leading and coordinating projects,
Very good knowledge of systems and information technology, in particular the practical and theoretical knowledge of server virtualization (VMware), Windows Server operating systems and server hardware,
Good experience with Servers Cloud Architecture,
Experience in using IT Security in corporate environment with knowledge of ITIL process,
The ability to work in a fast-paced environment,
Stay up-to-date on trends, rapidly changing technology and best practices to facilitate knowledge sharing with the team,
Self-starter willing to tackle new and challenging problems. Desire to grow personally,
Very good customer handling and relationships building skills,
Willingness to work independently,

Download I.T Analyst Resume Sample as Image file

Related Job Titles

Performance Analyst Resume Sample

Product Analyst Resume Sample

Summer Analyst Resume Sample

Payments Analyst Resume Sample

Processing Analyst Resume Sample

UAT Analyst Resume Sample

Real Time Analyst Resume Sample

Development Analyst Resume Sample

Global Analyst Resume Sample

Economic Analyst Resume Sample

Mobility Analyst Resume Sample

Land Analyst Resume Sample

Browse More

I.T Analyst Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 I.T Analyst resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Sox IT Analyst Resume Examples & Samples

Senior SOX IT Analyst Resume Examples & Samples

Global Command Center IT Analyst Resume Examples & Samples

Spof IT Analyst Resume Examples & Samples

Regional IT Analyst, Shanghai Resume Examples & Samples

IT Analyst Florence Resume Examples & Samples

Global IT Analyst Resume Examples & Samples

IT Analyst Mobility Solutions Resume Examples & Samples

App Developer / IT Analyst Resume Examples & Samples

Intern, IT Analyst Resume Examples & Samples

Global IT Analyst With Spanish Resume Examples & Samples

IT Analyst, Initiative Management Resume Examples & Samples

IT Analyst, Open Systems Resume Examples & Samples

IT Analyst, Stores Engineering Resume Examples & Samples

IT Analyst, Configuration Management Resume Examples & Samples

Senior SOX IT Analyst Resume Examples & Samples

Rawsonville Components Plant Plant IT Analyst Resume Examples & Samples

IT Analyst, ECM Resume Examples & Samples

Principal IT Analyst Resume Examples & Samples

Sox IT Analyst Resume Examples & Samples

Lawson Landmark IT Analyst Resume Examples & Samples

IT Analyst Global Problem Mgmt Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Area IT Analyst Resume Examples & Samples

IT Analyst, Portfolio Analytics Systems Resume Examples & Samples

Modeling & Simulation IT Analyst Resume Examples & Samples

IT Analyst Knowledge Systems Group Resume Examples & Samples

IT Engineer / IT Analyst Resume Examples & Samples

IT Engineer / IT Analyst Resume Examples & Samples

Product Development IT Analyst Resume Examples & Samples

Field IT Analyst Resume Examples & Samples

Modeling & Simulation IT Analyst Resume Examples & Samples

Lead IT Analyst Resume Examples & Samples

Group IT Analyst Resume Examples & Samples

IT Analyst Demand Management Resume Examples & Samples

UK Ics-rr It-analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Dhts IT Analyst Resume Examples & Samples

Lead IT Analyst Resume Examples & Samples

Enterprise IT Analyst Resume Examples & Samples

Senior Enterprise IT Analyst Resume Examples & Samples

Junior IT Analyst Resume Examples & Samples

Laboratory IT Analyst Resume Examples & Samples

Business IT Analyst Resume Examples & Samples

IT Analyst, Infrastruct Resume Examples & Samples

Graduate IT Analyst Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume