Infrastructure Analyst Resume Samples

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E Kunze

Erwin

Kunze

587 Emard Highway

Chicago

+1 (555) 157 8114

587 Emard Highway

Chicago

Phone

p +1 (555) 157 8114

Experience Experience

Phoenix, AZ

Infrastructure Analyst

Phoenix, AZ

Nikolaus and Sons

Phoenix, AZ

Infrastructure Analyst

Create and Develop an environment for continuous improvement
Fire Prevention duties to be performed in line with the Fire Prevention Strategy Document (Server patching/preventative maintenance on all systems)
Providing assistance to infrastructure teams in service management quality and resolution times
Create and manage Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
Providing assistance to Product Management Strategy and Support team with third-party contract analyses
Work closely with fund managers by analyzing government and corporate data sources related to infrastructure investment and performance
Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region

Houston, TX

IT Infrastructure Analyst

Houston, TX

McCullough, Waelchi and Anderson

Houston, TX

IT Infrastructure Analyst

To continually review ways of working and to implement improvements by making use of technology and system management tools
Perform network administration and support of remote users from various locations firm-wide
Incident Management (60%) – Handle the Wintel Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively These will include all Unix system admin activities on Linux and AIX infrastructure.
Serve as liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical matters
Assists in developing training materials and in the delivery of training relative to major project initiatives
Develops and provides training and materials for users

present

New York, NY

Rohq-gida-infrastructure Analyst

New York, NY

Volkman, Sauer and Towne

present

New York, NY

Rohq-gida-infrastructure Analyst

present

Knows how to create a basic IDP (Individual Development Plan)
Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
Knows how to develop and implement an effective IDP (Individual Development Plan)
Understands the high-level principle behind Information Security concepts and policies; and applies/implements into day-to-day work
Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work
Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
Perform Certificate management

Education Education

Bachelor’s Degree in Computer Science

University of California, San Diego

Bachelor’s Degree in Computer Science

Skills Skills

Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills
Commitment to quality, attention to detail and customer service
Knowledgeable in areas of Windows Server OS, Data Security, Storage Management, Virtualization Technologies, Data Protection and Disaster Recovery Planning
Strong proficiency in programming languages (SQL, C#, R, Python, etc.) and Excel (including VBA)
Experience with job schedulers such as Autosys is highly desirable
Strong working knowledge of various middleware messaging components such as MQ, NDM and SFTP, SCP and Web technologies such as WebSphere, IBM HTTP Server
Highly self-motivated and ability to work independently in a global team environment
Excellent data management skills with mastery of MS Office products and proficiency in other analytical tools
The technical ability to understand the potential challenges with the business request and the ability to work with a team to develop solutions/options
Fast learner, adaptable to change and high attention to detail

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Senior Infrastructure Analyst Resume Examples & Samples

Oversee and Administer the Change Support process which includes, CAB Prep, Facilitation, and CAB Inclusion as well as supporting “Patch Management key process” , Reporting, Coordination of platform recycling and remediation’s
Providing continuous process development and improvement for Patch and Change Management
Responsible for documentation currency, audit review and audit compliance / reporting
Assist Application Development and Infrastructure support partners in defining and analyzing business Process issues, as it relates in improving Patch and Change Management processes
Performing Post Implementation Review, Tracking and Reporting
Assist in facilitation of Change Command Center (CCCP) and Weekly Change Report
Document incident with the reported problems, services and business impacts, and action taking to resolve the incident
Provide detail documentation to assist the Problem Management team in identification of Root Cause and tracking to closure, all action items associated with implementation of long term solutions to high severity issues
Any combination of a related Associate's or Bachelor’s degree, certification or 5 years of related experience, with at least 2-4 years of work experience in support of global corporate IT infrastructure to include experience in Change and Patch Management
Effective verbal, written and interpersonal communication skills
Formal meeting organization & facilitation skills
Intermediate level familiarity in applying the systems management lifecycle
Knowledge of formalized project management techniques is preferred
2 to 3 years of Service Management experience

Infrastructure Analyst Resume Examples & Samples

Provide Infrastructure support to the ISG team, with an initial focus on a portfolio of ISG EMEA apps
Responsible for problem escalation to Development team and third parties as appropriate
Responsible for the co-ordination of systems and database maintenance changes across a number of applications, examples include:- web certificate renewals java patch upgrades Autosys upgrademigration Siteminder upgrademigration
Respond to issues raised by audit and compliance across a portfolio of applications
Work with PM to address End of Life (EOL) and End of Vendor Support (EOVS) components with multiple tech stacks
Provide technical assistance, consultancy to the wider developmentproduction support teams when required
Further technology related qualifications, certifications, would be an advantage to demonstrate continuous learning within field

IT Infrastructure Analyst Resume Examples & Samples

Shell scripting skills
SSL encryption and certificate management
MQ Clustering
ITIL
Banking Domain Knowledge (Optional)

IT Infrastructure Analyst Resume Examples & Samples

Be an expert in database administration on distributed platforms
Have a good understanding of ITIL Service management
Be experienced in Change Management skills and deliverables embracing a change in working culture
Have a general understanding of the business area and applications/service components being used and must be able to appreciate the application from both a technical and business perspective
Have a good working knowledge of the technical interfaces to other business and computer systems and infrastructure components to be able to assess risk factors of a change, specify changes and support other areas in their implementation of change
Have a good awareness of current IT development and live systems, banks architectures and strategies and computing trends
Good understading of the internal Architecture and tools associated with the Databases ( MSSQL Server, Oracle)

IT Infrastructure Analyst Resume Examples & Samples

Provisioning of HMC, CSM, VIO, LPAR, DLPAR and Workloads on AIX and HP-UX/Solaris infrastructure delivery for Business Projects. Provisioning of Linux physical and Virtual servers on VMWare
Implementation of changes on UNIX infrastructure related to hardware/software issues
HACMP, VERITAS Cluster setup and troubleshooting
Resolution of incidents and problems tickets of Live/Test & DR environment. All the incidents are resolved / closed within SLA. Work on problem records that are raised following a severity incident or known issues. . Prepare RCA where applicable
GPFS setup and configuration
Linux Infrastructure Setup
Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively. All requirements of agreed internal and/or external levels of service are met
Build testing, Documentation and MI reporting as per schedules or on demand as appropriate. Update the technical documents/build guides managed within the team. Testing the new builds for sign off. Suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
Builds relationships with, stakeholders, internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level. Provides input/influence to design activity
Knowledge & working experience on other UNIX flavors like HP & Sun Solaris is desired
Strong communication skills (in English)
Excellent understanding of Solaris and Linux (RedHat Linux ), AIX operating systems
Excellent understanding of TCPIP Network architecture
Excellent understanding of DNS, NTP, DHCP
Excellent understanding of Clustering concepts (VCS, Veritas)
Good understanding of HP Server Automation/Opsware/Puppet
Basic understanding of ITIL best practices for Incident/Problem/Change
Good shell scripting knowledge (bash/ksh)

HP Nonstop Infrastructure Analyst Resume Examples & Samples

Work on project/Service delivery tasks in Midrange estate
Accountable for ensuring all aspects of the Project/Service delivery are successfully completed in line with the Midrange strategy
Work on automation initiatives for Midrange to increase efficiency
Work on service improvement task initiated by midrange management
Work on third party product that are installed on Midrange technologies like OVNM, Multibatch, DetectIT..etc
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents from service prospective
Oncall support for Midrange technology estate
2 to 4 years’ experience in HP NonStop Server technology/ VMS/ AS/400

Infrastructure Analyst Resume Examples & Samples

Primary responsibility for financial modeling and valuation
Preparing investment appraisal presentations
Assist in conducting asset due diligence
Assist other team members to measure and monitor the performance of portfolio companies, as well as help to implement operational changes
Identify and execute new transactions
Assisting to prepare materials for meetings with potential investors
The ideal candidate may have a background within Investment Banking / Strategy Consulting / Corporate Finance
Motivation to work on the buyside
Possess outstanding interpersonal skills and a strong team ethic that will enable the candidate to build and maintain a broad network within the global MSI team as well as with advisors and partners
European language (in particular Italian / Spanish) is a strong preference
All-round M&A experience (origination, execution, due diligence, financing) is a bonus
Sector experience (Energy & Utilities, Transportation) is beneficial
Degree educated (or equivalent)

Infrastructure Analyst Resume Examples & Samples

Execute transactions
Conduct primary and secondary research
Perform financial modeling
Conduct valuations
Screen and structure transactions
Be actively involved with the management and direction of its existing investment portfolio
BS/MS degree, preferably with an emphasis in finance, economics, accounting or applied sciences
2-4 years of overall experience including investment banking or strategy consulting experience with a top tier firm, preferably in the energy, power, or infrastructure space
Previous direct investment experience (in private equity, real estate, or debt)
Strong technical skills and extensive familiarity with MS Excel (including VBA), MS PowerPoint, and Bloomberg
Excellent interpersonal skills and communications abilities
Self-starter who can work independently and as part of a team
Highly organized, with the initiative and ability to work with limited supervision
Ability to work in a fast-paced environment on multiple projects under tight deadlines
Organized, detail oriented and extremely thorough while having the confidence and communication skills to ensure work processes are completed accurately and appropriately
Willingness to roll up their sleeves to perform any and all responsibilities needed to ensure success

Infrastructure Analyst Resume Examples & Samples

Providing 24x7 (via on-call) global support across APAC, UK and US for enterprise monitoring and event management tools
Ensuring requests and incidents are processed within service level agreement (SLA)
Coordinating with users, IT run areas and engineering
Ensuring fault resolution and escalations are handled in a timely manner using change and problem management processes
Unix fundamentals
Experience in system monitoring tools
Experience in event management
Windows server fundamentals (a plus)
Experience working in a global company (a plus)
Ability to work shifts in 24 x 5 environments and as on-call during weekends

IT Infrastructure Analyst Resume Examples & Samples

Diploma in IT. Bachelor’s degree or higher in a relevant discipline
4 years of working experience
2 years experience acting in an IT generalist support role in an international investment bank predominantly supporting Microsoft Windows and Office suite applications
Strong or at least 2 years experience working in a global support environment, raising incidents in an incident management system (HP Service Centre or similar) and escalating urgent issues by phone
Experience providing telephone/remote support
Some experience with project coordination and execution
Inventory and Asset management

Gtis-avp-infrastructure Analyst Resume Examples & Samples

Good documentation and presentation Skills
Working Experience of Operating Systems (Windows 98/95/2000/NT/XP)
Excellent knowledge of MS Office (Word, Excel, PowerPoint), Microsoft Outlook
Hands on Experience on Server & Network technologies
Hands on any CRM Tools, like HP Open view, Clarify, and WMS
Candidate should be able to handle complex situation
Self-motivated and effective decision making
Hands on experience on analytical skills, i.e. be able to analyse based on previous history, lessons learnt or while dealing with any Risk /Impact, defining pros and cons of project/Service success criteria, stakeholder business case analysis and so on

Infrastructure Analyst Resume Examples & Samples

Have experience of different database types & associated management techniques (data warehouses, Online transaction processing databases)
Having knowledge of softwares/tools/utilities associated with databases is a must (Oracle Internet Directory, OEM, Audit Vault , RMAN, Oracle’s internet Application Server, BCP, Import-export, Data Pumps, backup and recover models etc)
Have experience in database technologies – Oracle on UNIX/LINUX, Oracle on Windows, Informix on UNIX
Having knowledge of both Oracle and MSSql databases is an added advantage
Have experience in working in a production support environment to be able to understand and appreciate the criticality of issues and trouble shoot quickly to meet SLA’s to avoid service downtime
Have a working knowledge of the Bank’s IT infrastructure components and the processes required to maintain a production infrastructure

Senior Infrastructure Analyst Resume Examples & Samples

Communicate regularly with various cross-functional teams and leadership
Partner effectively with technology owners to ensure compliance with security regulations, policies and standards
Develop and implement effective security standards and procedures
Perform security assessments across various technology platforms, and provide technical guidance regarding how to address the potential risks
Maintain and tune security tools that protect the computing environment from potential security threats and vulnerabilities
Respond to security incidents on as-needed basis, including “off-hours”
Lead in-depth technical security investigations while maintaining confidentiality
Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve security services
3+ years’ experience in the administration of system and/or network technology platforms such as: Red Hat Linux Servers, Windows Servers, Cisco Network Devices and/or Cisco Firewalls
Experience with implementing technical security standards and procedures
Recognized security industry certifications such as CISSP (Certified Information Systems Security Professional)

Assoc Infrastructure Analyst Resume Examples & Samples

Facilitate daily workflow distribution amongst the available staffing base for specific command center function (ie Level-1 Infrastructure Operations or Service Monitoring). This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Serve as the initial consultation point for all staff that require supervisory inputs to handle an operational situation, engage operations managers, senior technical resources, and senior management as necessary
Foster a collaborative work environment and maintain a floor presence and approachability that enhance the performance of the team and maintain a culture of operational excellence
Assist in escalations and senior/executive management communications during high severity incidents
Drive execution of GCC standard procedures amongst all team members
Drive continuous process improvement through direct input to the management team based on the daily operational challenges within the functional team
Assist in preliminary assessments/screenings of applications for positions in the Command Center
Assist in providing training to new hires

IT Infrastructure Analyst Resume Examples & Samples

Event Management (20%) – Monitor the Wintel Infrastructure performance and health and remediate if there are any events indicating any degradation of Wintel Server Infrastructure
Incident Management (60%) – Handle the Wintel Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
Change Management (10%) – Implement the technical changes/ configuration changes at the Wintel Server level
In depth knowledge of Windows infrastructure (Windows 2000 Server, Windows 2003 / 2008 Server, Managing Active Directory DHCP/ DNS servers and activities, Domain controller)
Understanding of Network Connectivity and protocols with respect to the WINDOWS platform (TCP/IP, WINS, FTP, Telnet, LAN/WAN, etc.)
Good Knowledge of Backup toolset (TSM, Backup Exec, Arc serve, etc.)
Adaptable with the ability to learn the process quickly
Demonstrates awareness of Technology strategy, key initiatives and issues and how these impact their area

Deployment Analyst Senior Infrastructure Analyst Resume Examples & Samples

Chordiant
JFP
Ab Initio

Infrastructure Analyst Resume Examples & Samples

7 years desktop support experience
Strong support experience in Windows 7
Strong support experience in Blackberry
Strong support experience in Windows Active Directory
Good communication skill

Infrastructure Analyst Resume Examples & Samples

Good technology background
Ability to analyses problems & find solutions to quickly to address technology issue
Ability to work under pressure to meet technology & business deadlines
Good projects & time management skills
Flexible approach with strong attention to details
Positive approach with emphasis on priorities
University/college major degree in computer science or equivalent experience

IT Infrastructure Analyst Resume Examples & Samples

Ensure all Reported incidents/Problems/Change are closed within the SLA's (80%)
Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's (15%)
Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc (5%)

Senior Infrastructure Analyst Resume Examples & Samples

Bachelor’s Degree or equivalent training. Focus on information systems, information security, auditing, internal controls is preferred
Experience with providing advisory support to business unit leaders in the identification and design of controls, remediation of exceptions and process improvement initiatives
Knowledge of regulations governing the investment management industry
Communication/Interpersonal Skills
Ability to identify relevant facts and issues underlying problems
Ability to identify information required to clarify situations, complete assignments or make decisions
Ability to critically evaluate data sources for reliability
Ability to tailor communication style to diverse audiences
Ability to communicate effectively, both orally and in writing, with all organizational levels
Ability to plan and effectively organize workload by setting and/or clarifying priorities and expectations
Ability to collaborate with others and seek assistance from other team members, as needed
Ability to work effectively in ambiguous or changing situations, and with diverse individuals and groups
Ability to work in a conscientious, consistent and thorough manner
Ability to provide service excellence to internal and/or external clients
Ability to deal with situations and issues proactively and persistently, seizing opportunities that arise
Ability to be proactive and motivated to set goals and standards and take the initiative
Ability to work and support the organization’s ethics, values and corporate goals
Thinking Skills
Ability to focus efforts on achieving high quality results consistent with the organization’s standards
Ability to analyze information to understand issues, identify options and support sound decision making
Ability to evaluate ideas and information while referring to objective criteria to reach rational conclusion
Ability to make decisions involving varied levels of risk and ambiguity
Ability to implement, evaluate and adjust plans to reach goals, while ensuring the optimal use of resources
Ability to understand and process complex information and use sound judgment to make decisions that further the priorities and vision of the organization
Ability to provide independent, objective assurance to evaluate the adequacy and effectiveness of internal controls and the efficiency of key business processes
Ability to apply procedures and tools to test internal controls across the organization
Ability to learn and understand the principles of accounting, auditing and application in IT infrastructure
Ability to test, evaluate, document, and improve IT internal controls
Ability to implement policies, procedures, programs, and systems designed to establish management control in IT infrastructure
Ability to understand concepts of IT security and its application to computer systems and architecture
Ability to understand awareness of privacy requirements and standards

Contact Centre Infrastructure Analyst Resume Examples & Samples

ACTMS Products and interdependencies
Windows 2008/2012 servers platform layer; General Windows 7, IE8 and above
Unix/Linux based platform systems
Sequel or Oracle Databse logic
Verint IP Recording platform suite including Analytics
Recording Components, Speech and text Analytics area, Desktop process Analytics
Genesys Framework and Call management suit

O&t-infrastructure Analyst Resume Examples & Samples

3+ years of experience in providing network operations support Experience supporting a network with 1000+ nodes is preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc.)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Intermediate level working knowledge of Cisco routers and switches and WANs (T1, T3, and MPLS)
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, and RIP
Any of following Industry Certifications are highly preferred: Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
Cisco Certified Network Associate is preferred (CCNA)
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, and JNCIP)
Information Technology Infrastructure Library – Version 3 Foundations (ITIL Version 3)
A commensurate knowledge base in absence of certification is acceptable
Language Skills beyond English are a plus Areas of need: Spanish and Portuguese
Soft skills
Highly assertive communications skills and commanding personality
Effective prioritization skills and high energy
Ability to work in a fast-paced network operations environment
Ability to work under pressure with conflicting priorities and a fluctuating and potentially voluminous operational workload
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience that may lack a deep technical understanding of internetworking technology solutions
Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence
Strong personal work ethic, inspires excellence and enthusiasm amongst peer group
Resilient and highly responsive in overcoming adversity, and ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 network operations center environment
Proficiency in managing customer satisfaction requirements within the confines or operational procedures to achieve a suitable outcome for all stakeholders
Demonstrated technical competencies and history of increased responsibilities during previous three years
Strong analytical, organizational, written and interpersonal skills

Rohq-cti-gida-infrastructure Analyst Resume Examples & Samples

Prefers a degree holder and/or minimum of a diploma holder
Has the ability to work independently in the team
Experience in Information Security Administration/Profile Administration is preferred but not essential as training will be provided

Macquarie Capital Infrastructure Analyst Resume Examples & Samples

Development and interpretation of financial models, including use of VBA macros
Detailed analytical and numerical skills, including advanced skills in Excel
Researching information for companies in the sector
Furthering business development opportunities

Infrastructure Analyst Resume Examples & Samples

Handle incoming trouble tickets, requests, and escalate it within the team if required
Administration and maintenance of infrastructure components like databases, web servers, etc. Work with SA and DBA teams to have everything configured as required
Monitoring database and web servers, Support, maintenance and configuration of web-server files
Providing and analyzing Performance Monitoring data
Execution of daily regular activities
Participating in scheduled Continuity of Business (COB) tests
Implementation of code updates to production systems based upon approved change controls
Contribution to documentation and processes as required
Ensure that all solutions delivered are fully tested, error checked and to ensure that all change control processes are followed
Strong troubleshooting skills, ability to understand complex technologies and interconnections
Some experience in IT operations
Basic knowledge in any database administration (MongoDB preferred)

Senior Infrastructure Analyst Resume Examples & Samples

Experience with infrastructure initiatives within data center, campus user locations, and widely distributed branch network
Champion new technology initiatives through demonstrations and pilots
Evaluate vendor proposals and negotiate terms. Hold vendors accountable for delivery and SLA terms
Lead refresh and upgrade efforts for desktops, peripherals, router/networking, servers, printers, phones, etc
Create detailed plans to track complex efforts affecting up to 1,200 sites. Track and communicate progress accurately and often
Plan and manage execution of all technology components associated with major office or campus relocation, including telephony, networking, server infrastructure, workstations, etc
Willingness to embrace and drive change. Innovative problem solver. Naturally curious
Comfortable communicating cross-functionally and across management levels in formal and informal settings
BA/BS degree with a focus in Computer Science or Software Engineering or equivalent practical experience
Minimum 8 years of experience in technology and at least 3 years of infrastructure experience
Hands on experience working infrastructure efforts requiring coordination across multiple internal and external teams
Comfortable working with a wide breadth of technologies
Hands on experience in a multi-platform environment (Distributed Systems, Mainframe systems, Web Based Applications etc.)
Capable of in-depth discussions with deeply skilled technology experts across multiple disciplines

IT Infrastructure Analyst Resume Examples & Samples

Managing all aspects of the setup of new offices in international locations across the globe, fully meeting UTC IT policies and security requirements
Partnering with other parts of IT to ensure infrastructure requirements for applications supporting new locations are in place and correct
Overseeing the infrastructure vendor operationally supporting Sikorsky program sites
Developing technology solutions to meet new program team requirements across all aspects of IT infrastructure
Solid IT infrastructure fundamentals
Background/experience in deploying technical solutions
Excellent communication skills and strong interpersonal skills,
A strong understanding of Microsoft technologies, including Windows, Active Directory, MS Office, and
A good understanding of security technologies
Act as a champion for business change,
Coordinate numerous activities simultaneously

Infrastructure Analyst Resume Examples & Samples

MCFATD - Management Control Framework Audit Tracking Database (Working)
WMS - Workflow Management System (Basic)
OM - Operations Management system (Working)
SharePoint Administration (Working)
IGrafx process modelling software (Basic)
MS Office Suite
Excel and Access (In-Depth)
Project, Word, and PowerPoint (Working)
Java script coding (Working)
Client/server and web-based technologies (Working)
Environmental Awareness (Working)
Business numeracy

Risk Infrastructure Analyst Resume Examples & Samples

Participating in daily trading risk portfolio reviews
Performing business analysis on risk systems and processes and to identify improvements
Strategic project work to facilitate effective market risk management
Engaging risk coverage teams to identify and resolve risk issues affecting MRD output
Tracking timeliness, accuracy, and completeness of risk data
Experience in a risk or technology-related function

Solutions Infrastructure Analyst Resume Examples & Samples

Undergraduate degree required with a GPA of 3.5 or higher
At least 1-2 years of experience in a finance-oriented research/writing role
A creative, constructive, and resourceful collaborator
Ability to work independently with minimal supervision with strong follow-through skills
Ability to juggle multiple and changing priorities
Excellent Microsoft Office Skills (including PowerPoint, Word, and Excel)

Rohq Cti Gida Infrastructure Analyst Resume Examples & Samples

Degree holder and/or minimum diploma holder is preferred
Able to work under pressure and with tight deadlines
Good communication skills in English
Proficient in PC skills
Have ability to work independently in the team

Citibank Bhd Kl-infrastructure Analyst Resume Examples & Samples

Bachelor’s degree qualification or above majoring in Telecommunication / IT / Computer Science / Engineering or other related technical discipline
Minimum 3 years of relevant experiences in data communication and networking
Minimum 2 years working on IP project delivery, with strong technical on routing & switching and network security field
Added advantage if you possess CCNP/ CCIE/ CCNA certificate
Multi-vendor product network experience is an added advantage
Able to work in fast-paced working environment
Excellent team spirit with good communications and interpersonal skills

Infrastructure Analyst / Mmc Resume Examples & Samples

Working knowledge of Audio, Video, automated electronic control technology, WAN and some IP based technology
Microsoft Office, SharePoint, Lync
Working knowledge of EMS (Citi specific) or similar external booking management system
Working knowledge of TMS (Tandberg Management System)
Basic understanding of Codian MCUs, BlueJeans, Cisco, Telepresence, PGi audio conferencing

Infrastructure Analyst Resume Examples & Samples

Provides project management and oversight to the new boutique opening process. To include working with third party vendors for ordering and installation of cabling, WAN communications, and phone lines
Provide scheduling and post implementation follow up with third party vendors
Technical and customer support to all boutiques with phones, and network connectivity
Develop processes and standards to ensure all new boutique openings are consistent and supportable
Oversight and project management of all IT issues related to facilities
Provide project updates to business partners as they relate to ongoing projects
Provide Technical support to field technicians to ensure standards are followed and understood
Project management experience with a focus on telecom and facilities
Retail experience with new store construction a plus
Self-motivated and enthusiastic team player
Ability to work and make decisions under pressure
Ability to work and adjust to an on-call support schedule

IT Infrastructure Analyst Resume Examples & Samples

Core knowledge of Web browsing infrastructure and Bluecoat Proxy Devices and proxy rule sets
In depth understanding of switching and VLAN concepts on Layer 2 and 3 switches, Working of Dynamic routing protocols and default routing
In depth understanding of all types of Nat functions
Knowledge of F5 LTM, GTM and VIPRIONS server load balancing platforms
Should understand and be able to provision different types of Virtual Servers / Pools / Profiles / Monitors /WIPs
Should be able to configure SNAT, custom profiles and monitoring
Should be able to use tcp dump and other CLI/GUI features to monitor and troubleshoot VIP issues
Should have a good understanding of Windows AD and Infoblox DNS and DHCP platforms
Types of DNS servers/zones/records
DNS query process, replication and caching
DHCP working / pool configurations with options and reservations

Infrastructure Analyst Resume Examples & Samples

NA Channels
Canadian P&C, U.S P&C
A degree and/or post-graduate diploma in Business or related discipline
SharePoint 2007/2013 (Working)
Word, and PowerPoint (Working)
Project Management (Working)
TIBCO Spotfire reporting tool (Working)
Knowledge of BMO LOBs

Market Risk Infrastructure Analyst Resume Examples & Samples

Facilitation and co-ordination of monthly FDSF Market Risk regulatory submission
Interaction with desk facing risk managers regarding FDSF risk methodology
Participating in weekly stress testing data quality reviews
Recognising and executing on opportunities to increase automation
Engaging risk coverage teams to identify and resolve risk infrastructure issues affecting MRD output
Understanding of fundamental risk management concepts
Academic achievement in a relevant discipline
Relevant experience in a risk, finance, or technology-related function

Senior IT Infrastructure Analyst Resume Examples & Samples

7 to 10 years of demonstrated success in leading complex IT Projects
Running projects to deploy new utilities and features to desktops and other systems related to International Trade Compliance
Working in partnership with our main vendor, CSC to ensure compliancy of our end-user computing environment
Manage our Windows desktop configurations and desktop application configurations
Evaluate end-user technology solutions to meet a defined goal based on customer requirements
An active participant on UTC and Sikorsky wide projects to ensure a world-class performance and compliant end-user computing platform
Solid problem solving and analytical skills
Champion the enterprise initiatives and business change

Infrastructure Analyst Resume Examples & Samples

Financial modeling and valuation on companies and assets
Coordinating with advisors and consultants on due diligence items
Background analyses for investment theses
Monitoring the performance of portfolio companies
Other investment related tasks (tracking prospective deals, analyzing currency hedging, negotiating confidentiality agreements, etc.)
A university degree with superior academic performance record
Finance or Accounting preferred, engineering degree with proper work experience

Infrastructure Analyst Resume Examples & Samples

Provide technical support to databases and related product to ensure an effective and optimal environment
Provide 24 x 7 production support on multi platform environments
Provide Software Management or Subject Matter Expert (SME) functions to the unit in meeting the Business Objectives
Maintains DB2 databases - plans, installs, upgrades, migrations
Ensuring database integrity, security, stability, and system availability
Database product system attuning, monitoring etc
Research and resolve database problems
Assist in the resolution of application-related problem administration
Analyze and work with Applications teams on software releases, patches and database refreshes to multiple environments
Develop and maintain process control procedures to be followed by the Database Operations unit
Perform performance monitoring and tuning; participate in capacity planning
Strong operational experience administering and tuning DB2 version 10 or 11 in 24/7 production environments
Knowledge of IMS V13 will be an advantage
A basic degree with at least 3 years of database administration and the candidate should be a self-starter, and very comfortable working effectively in a fast paced environment
This is a 24x7 production network and candidates must be willing to work evenings and weekends
Bachelor's degree / MCA

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Assist in vendor invoice review, processing and tracking
Monitors/tracks invoice submission to CRU team for payment
Assist in the review, validation and tracking of employee CTE claims for payment processing
Assist in monthly expense accrual tracking/reporting
Update account proofing register
Update SOW work order, billing and payment tracker
Assist in analyzing PO insufficiencies vs billing
Reconcile and analyze vendor accounts vs our records if necessary
Assist in preparing month end, year end accounting journal entries and upload files and raise them in CMP for approval
Assist in updating average fully loaded cost templates
Assist in expense variance analysis reporting
Assist to regularly monitor expenses booked in CTI GOCs to look for unusual cost allocation
Validates/checks if reasonable, authorized and justified
Coordinate adjustments with the concerned teams who initiated the entries if allocations are found to be unjustified and erroneous
Assist in service costing and monthly advance service billing to regional and global customers including trueups (Actuals vs Advance billing)
Assist in complying with the reporting requirements of corporate and regional finance
Assist in internal and external financial audit requirements
Assist regional finance in providing information in relation to plan, outlook/forecast in relation to AP tech COE expenditures
Assist regional managers in their financial information requirement, ad hoc financial reviews and queries
Assist in P2P reviews and validation
Assist in initiating request in the system for new GOCs, OUCs for new regional and global teams
Request required approvals for the creation of new base cost center in local systems and coordinates with various local ops (Flexcube, P2P, HRSS, NEMs) to map vs newly created GOC and OUC
Assist in requesting for GOC remap, plan and headcount transfers during functional cycle
Knowledgeable in office applications (MS Excel, PowerPoint, Word)
Good organizational and documentations skills

Risk Infrastructure Analyst Resume Examples & Samples

Operationalizing data collection processes by employing automation
Advanced Excel, SQL and/or Database experience
Experience working at a bank or other large financial firm
Experience in a finance, risk or technology-related function is a plus

Infrastructure Analyst Resume Examples & Samples

Remediating vulnerabilities and Software EoL for over 36,000+ network components
Responsible for ensuring that all NCIS managed network Crypto Keys on B2B connections/devices are being renewed before the expiration date
Ensuring that all NCIS managed network infrastructure components are in accordance to the GNAST Security Management Template
Ensuring that all NCIS managed network infrastructure components is reconciled via the 4 Major Network Management Tools
Track VIP subnet space on all NCIS managed network LoadBalancers to ensure that there is adequate space available for new business requests
Track and remediate reconciliation for network devices to the 4 Major Tools used by NCIS
Perform Key renewal for our external/B2B connections
Tracking of Internet WAN and Blacklist ACL policy violations globally
Schedule RFC for OS upgrade for various platforms (F5, Citrix, Cisco, Nexus, Arista, Juniper, Riverbed Steelhead) to remediate PSIRT, bugs and Software EOL globally
Track and remediate non-compliance of Lockdown Template, platforms include F5, Citrix, Cisco, CATOS, Nexus, Arista, Juniper, Riverbed Steelhead and DNS TCPWave
Track and remediate LoadBalancer (F5/Citrix) sync issues
Track and remediate VIP Subnet Capacity issues for Loadbalancer (F5/Citrix)
Perform weekly updates and generate report on the status of the tasks assigned
Adhoc, standardization or network stability projects

Infrastructure Analyst Resume Examples & Samples

Support and maintain the Microsoft Office 365 email environment and associated services/technologies
Manage and deliver of projects to specification, to budget and on time
Mentor & support other members of the Service Implementation team
Documentation of processes & troubleshooting guides for other Technology support staff
Ensure the Operations Manager is kept informed of issues & progress in a timely manner
Provide innovative ideas & suggestions for improving technologies and processes
Ownership of Root Cause Analysis for issues/problems
Very strong technical understanding and knowledge of Microsoft Exchange Server and Microsoft Office 365 technologies
Experience in implementing and supporting Email security technologies
SharePoint administration (on-premise or Cloud)
Microsoft Office 2013 support skills
Very strong Windows 7 & 8.1 OS support and administration experience
Strong Active Directory experience (GPO, DNS, DHCP)
Good network troubleshooting skills
Experience with scripting (ex. PowerShell)
Self-Motivated with a passion for technology
Experience in running projects, using a structured project management approach
Experience of working in a large Corporate environment, ideally one which has had global aspects
Strong written & verbal communication skills with existing IT staff, senior IT management & key business stakeholders
Exhibits strong time management & self-prioritization skills
Demonstrates the ability to coach & support others
Familiarity with a process-driven support organization
ITIL knowledge or ITIL Foundation certification
Mobile platform support including iOS, Windows Mobile, Android
Mac OSX desktop and server support within a corporate environment
Video conferencing setup and support
Has an understanding of the commercial aspects of business
Familiarity with Business Continuity Planning & Disaster Recovery planning
Experience with Backup and Restore procedures
Understanding and experience of VMWare

Core Infrastructure Analyst Resume Examples & Samples

Quality Assurance for all production mainframe and distributed job (JIL) migrations
Ensure packages are production ready and In-Good-Order
Facilitate Batch LCAB
Perform Obsolence reviews for JCL/PROC/PARM libraries
Validate and create Mobius JCL report ids
Perform package migrations to PROD via Endevor
Validate and perform JIL migration
Provide monthly migration metrics
Maintain DOCIT (job documentation library
Creates and Maintains Enterprise JOB standards and policies
3 or more years professional experience working with Mainframe JCL, PROCs, PARMS, COBOL
Experience with CA-Endevor
Proven experience working with Service Now
Hands on experience with Mobius/ASG software
Knowledge of AutoSys WCC
Familiar with ITIL and Change Control best practices

Infrastructure Analyst Resume Examples & Samples

Provide TierII Technical Support for Citibank’s global network with a focus on network infrastructure in the Americas region
3+ years of experience in providing network operations support
Experience supporting a network with 1000+ nodes is preferred
NOC (Network Operations Center) experience is highly preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of Cisco routers and switches, WANs, (T1, T3, MPLS)
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Any of following Industry Certifications are highly preferred
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must be aggressive but also professional
Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated
Ability to drive communication between business leaders and IT
Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges/obstacle in order to achieve the desired end result
Strong dedication towards continual growth and self-improvement including year-over-year progression in industry certifications and overall technical proficiencies and knowledge base
Perform medium complex investigation, diagnoses, resolution, recovery and closure for all network service incidents across all network technologies -- these technologies include enterprise level network software and hardware components from various companies and change based on new design standards and business requirements
This intermediate level break-fix task includes all severity issues; some requiring complete resolution within minutes while others are long term in-depth reviews with many teams, businesses and vendors spanning multiple days and weeks
Provide timely response to communications from the Tier II Shift Manager, internal colleagues within CTI, Citi business clients, vendors, and others
Coordinate conference calls to conduct technical reviews on on-going incidents including assisting with hardware replacements, major incident troubleshooting and in-depth problem review and analysis
Drive major incident conference calls as a representative of CTI through consistent, professional, and highly assertive communication
Perform intermediate and complex operational tasks requiring independent analysis and decision making
In addition this team is responsible for creating incident resolution playbooks, training level 1 technicians across multiple technologies, reviewing monitoring alerts for event correlation and confirmation that incidents have cleared
This documentation, training and review of monitoring will be published to the Global Command Center and Level 2 globally to reduce the amount of incidents that require escalation to the network core infrastructure team or how to troubleshoot them effectively when they occur

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Create and maintain Citi Marketplace products and related tools in different systems based on properly authorized requests or instruction
Complete tasks in connection to the organization’s activity but not detailed in the current job description, charged by the direct manager or functional head
Excellent verbal and written communication skills in any other regional language is an advantage

Rohq-gida-infrastructure Analyst Resume Examples & Samples

4-7 years of experience in Information Security is preferred
Knowledge and use of Microsoft Office products is required
Must have strong planning and organizational skills
Must be able to apply logical and analytical skills to affect outcome
Must be flexible and able to effectively manage several projects simultaneously
Must be able to work with Global teams to track performance, communicate expectations, anticipate and recognize problems, and when appropriate, escalate appropriately
Ability to interact and communicate both written and verbally with multiple layers of management, as well as Global and Local ISOs
Have capacity to communicate with both the Business and the Technology groups to effectively facilitate issues and requirements
Strong written skills are required in the documentation of process control manuals
Must be able to help motivate team members and project owners to successful completion of required projects
Ability to create metrics, presentations and other documents as needed

Gida-infrastructure Analyst Resume Examples & Samples

Provide customer service regarding the supported products and tools via phone, mail and virtual ticketing systems
Recommend and implement improvements as necessary
Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
Technology-minded

Infrastructure Analyst Resume Examples & Samples

Helping on new business projects with high technical level
Services contracted deployment assurance
Meet regularly with Business, business and technology leaders to define and implement strategies in line with global, regional and local needs
Vendor periodically evaluations to meet Citigroup and external authorities requirements
Technology Management (specifically technology infrastructure operational management and control)
IP Telephony CISCO Products
General knowledge of Voice Recording over IP Technologies
Microsoft Products/OS, desktops
Networking Skills (Ability to make social connections in a working environment)
Working in a process-driven environment (At least one year expirence)
Problem and incident management
Working in a heavily controls-focused environment (At least one year experience)
Presentation skills able to develop and communicate strategy concisely and clearly
Organizational and follow-up skills and the ability to multi-task effectively in a high-volume environment
Commitment to quality, attention to detail and customer service
Problem-solving skills and analytical approach
Independent
Team Oriented with a collegial approach to addressing challenges
Self-management and be ready to use own initiative
B.S./B.A. degree level needed
English 50%

Risk Infrastructure Analyst Resume Examples & Samples

Implementing and managing lifecycle of predictive models and risk strategies on Experian and SAS platforms
Proactively collaborating with IT, Business partners and SAS COE to determine sustainable platforms for implementing analytics solutions
Driving architecture of data layer and business analytics solutions
Generating viable ideas and developing POCs for using installed software base to solve business problems
Providing ad hoc reporting, data analysis and programming as requested by internal and external clients
Proactively working to continuously improve the business analytics delivery process
Playing roles of data and technology consultant
Documenting results of testing and procedures for governance audit and business continuity purposes
MBA, MS in Computer Science/Engineering
Experience with data and solutions architecture
Experience working with IT testing processes and environments

Senior Infrastructure Analyst Resume Examples & Samples

SOX / SSAE 16 audit management
IT Governance & Risk Management
IT Audit Experience (internal & external facilitation)
Strong decision making and judgment skills
Ability to enforce policies and standards

Macquarie Capital Infrastructure Analyst Resume Examples & Samples

Working closely with senior team members to generate and execute transactions
Building project finance models and conducting financial analysis
A bachelors degree in a relevant discipline such as Finance, Mathematics, Engineering, Law or Economics, and excellent academic results
2-3 years of project finance/investment banking/private equity experience or similar
Strong analytical and numerical skills, with excellent knowledge of project finance modelling (understanding of VBA macros would be viewed favourably)
Detailed knowledge of key principles of financial analysis methodology and best practice approach, and adequate familiarity with the European infrastructure market
Confident team player with a proven ability to build constructive professional relationships with internal and external parties at all levels
First class organisational and time management skills
Demonstrated ability to take ownership of defined tasks to contribute to transaction
Adept at problem solving and delivering accurate results in a fast-paced work environment
Fluent spoken and written English (additional European language skills would be preferred)
Strong verbal and written communication skills (including proficient use of Microsoft PowerPoint and Word)

Infrastructure Analyst Resume Examples & Samples

University graduate in Information Technology, Computer Engineering or related disciplines with minimum of 6 years work experience
Minimum of 4 years relevant work experience in trade floor support is required
MCP (Microsoft Certified Professional) is preferred
MCSE (Microsoft Certified System Engineer) and/or MCSA (Microsoft Certified System Administrator) is a plus
Strong knowledge of Microsoft Operating Systems like XP, Vista and Windows 7
Good understanding of MS Office Suite (Word, Excel, Power Point, Access and Outlook)
Good understanding of Market Data Products (e.g. Reuters, Bloomberg, EBS, etc.)
Good understanding of supporting traders’ Dealerboard
Good knowledge of supporting IP network environment
Strong desktop hardware and software troubleshooting skills
Experience in supporting handheld devices, e.g. Blackberry and Smart Phones
Must be a solid team player with strong interpersonal skills
Basic networking knowledge is a plus
Able to work independently on a variety of simultaneous projects and to think “outside-the-box”
Strong communication (clear and to-the-point verbal and written) skills are essential

Infrastructure Analyst Resume Examples & Samples

University Degree – Computer Science or Electrical and Computer Engineering
Technical Training – Project Management (PMP)
Excellent PC Skills (Word, Excel, Powerpoint) required
Understanding of System Architecture for required (Client-Server; Web; Databases)
Knowledge of Banking Operations would be an asset
Project Manager/ Technical Support – 3 Years

Infrastructure Analyst Resume Examples & Samples

Utilizes good understanding of technology infrastructure procedures and concepts and basic knowledge of other technical areas to provide support to users for application, software, hardware network and voice issues
Diagnoses and resolves problems through troubleshooting and basic analysis in the following areas: client operations, release management, change management, problem management, quality and optimization, compliance and COB, voice and data technology support
Escalates issues as appropriate to next level support
Participates in testing activities
3 to 5 years of experience in the Financial IT industry
General experience in supporting server, desktop, network, voice, AV and business type systems
MCSA (preferable)
Networking Essentials
Degree in IT or similar industry certification & experienceSkills
Good relationship skills
Ability to practically apply technical knowledge in a high pressure, time critical environment
Self-Motivated with a logical approach to Problem-Solving
Audio Visual (AV) and Video Conferencing Systems support
Apple product support

Infrastructure Analyst Resume Examples & Samples

Ideally candidates should have previous experience working within a Command Centre environment, although similar roles will be considered
Exposure to a multiple platform environment supporting a large number of devices, applications and services
Proven IT problem management or error handling skills is essential
Usage of commercial software, such as MS Word, Excel, Outlook etc., is essential. Additional exposure to other software packages is desirable
Network platform knowledge would be advantageous
Language skills beyond English are highly appreciated: Spanish & Portuguese

Infrastructure Analyst Resume Examples & Samples

Certify new data center products or solutions that are cost-efficient, converged, virtualized and support the cloud infrastructure roadmap
Provide level 4 support for critical operational issues related to Data Center component architectures
Participate in the new product evaluation or testing

Infrastructure Analyst Resume Examples & Samples

Understanding of automation tools like Tivoli ITM6, Netcool , Omnibus e.t.c and programming languages like Java , .NET and Perl
Positive attitude with initiative, drive and ability to work independently
Knowledge on ITIL process. example Change, Incident & Problem management

Infrastructure Analyst Resume Examples & Samples

Understanding of automation tools like Tivoli ITM6, Netcool, Omnibus, etc. and programming languages like Java, .NET and Perl
Ability to develop end-to-end software systems
Knowledge on ITIL process (example Change, Incident and Problem Management)

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Work according to the service level objective to ensure VR MAC requests are completed and VR Incident tickets are resolved in a timely fashion and properly documented
Escalate difficult to resolve issues to L2/L3 teams and keep the customer updated of the progress
Ensure high-levels of Customer Service and Satisfaction
Determining trends and assisting management in devising proactive steps to address negative trends
Help to achieve and maintain productivity and quality objectives with individual contributions. Participate in continuous process improvement initiatives
Actively participate in self-improvement and training curricula to fulfill competency requirements
Participate in testing new tools; developing operational requirements and documenting testing
Ensure that Corporate CITMP and Security policies related to voice recording MAC work are followed
Technical background with basic understanding on Voice Recording systems with at least 2 years related experience
Experience in customer support
Experience in a financial services environment is desirable but not mandatory
Analytical and methodical approach to problem solving
Experience in working in a controls-focused environment highly desirable
Ability to organize, prioritize, and schedule work assignments
Good knowledge of Office products (Word, Excel and Powerpoint, etc.)

Infrastructure Analyst Resume Examples & Samples

Network, Voice, Perimeter Security, Mainframe, or Distributed Systems (ie Wintel/UNIX service administration)
The individual in this position is expected to understand and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence
Maintaining an awareness of all Command Center workflows and automation/efficiency opportunities, they should be able to provide input to management on automation enhancements and workflow optimization opportunities
It is expected that the candidate has demonstrated historical competency in one of these disciplines while also has the technical aptitude to progress towards cross disciplinary technology operations support

Infrastructure Analyst Resume Examples & Samples

Provide Tier I Technical Change Support for Citi’s global technology infrastructure
Execute or implement simple, automated and scripted changes or infrastructure service requests
Recognize severe events within the change space as they occur and engage Command Center Management immediately upon awareness of severe technology degradation
Document and update incident technical details on all issues that occur as a result of a change into the ServiceNow ticketing system
Escalate issues to Tier II support if unable to resolve through initial triage and change validation practices that are within the Command Center Change Management scope of operations
Communicate with Command Center Management to provide frequent status updates regarding change related technical issues and provide accurate status updates on the change remediation efforts
Recognize and escalate severe events identified through the use of monitoring tools
Attend various change management calls including Change Advisory Board (CAB), internal GCC Change management technology calls, script review calls and COB/Major Change planning calls

Infrastructure Analyst Resume Examples & Samples

1-2 years’ experience - scheduling tool preferably Tivoli Workload Scheduler/OPC/CA Workload Automation (Autosys)
1-2 years’ experience - Knowledge of Websphere MQ
1-2 years’ experience - Knowledge of Netbackup/Windows/Unix platforms
Handle SEV1/2 issues without supervision
Highly skilled in prioritizing and escalation to correct support teams
Knowledge of Batch Recovery
Adhere and enforce CTI compliance and regulations

Infrastructure Analyst Resume Examples & Samples

Good planning skills to ensure seamless day-to-day operations
Proficient in problem solving and decision making
Possess Office skills like MS Word, Excel and PowerPoint
Knowledge in Mainframe TSO navigation and JCL coding
Knowledge in Mainframe CA-1 Tape Management System
Knowledge in Open System Veritas Netbackup
Knowledge in Automated Tape Library (ATL) operations
Proficient in handling internal and external audit, irrespective of certification, compliance or regulatory requirements

Infrastructure Analyst Resume Examples & Samples

Single Point of Failure process execution
Providing high level updates to Citi executive management within ICG/GCG & Corporate Center in discussions regarding SPOF risk and related remediation requests
Identifying, reporting and managing of exposures and threats within infrastructure
Gathering, compiling and analyzing data in order to extract information about the SPOF record inventory
Maintaining control of exception volumes by proactively monitoring advancement and resolution
Utilizing and navigating systems and tools to obtain SPOF details
Communicating regularly with other departments and key participants of the SPOF process to build strong, trusting relationships
Setting personal and project goals which add value to the SPOF process and taking accountability for assigned projects
5+ years working within a technology environment focused on networking
Excellent Oral and written communication skills; provide high level updates to senior management, and work with the regional support teams to get results
3-5 years Project management experience in the network infrastructure technology field preferred
Customer Service skills required
Experience creating metrics reports (Excel, Power Point, etc.)
Troubleshooting techniques and experience in providing detailed analysis
Must be knowledgeable of the network hardware and other technology platforms
Applicant must prove the ability to develop efficient and effective processes
2-5 years of proven experience with inter-networking
Expert proficiency with Microsoft Office products, IE, Excel, Word, etc
Strong working knowledge of multi-technology platforms/environments: network infrastructure (Cisco routers and switches), Unix/Wintel, Midrange, Mainframe
Strong working knowledge of WANs (T1s, T3s, Frame Relay, ISDN etc)
Analytical and Critical thought required to resolve issues in a variety of complex situations, without supervision

Infrastructure Analyst Resume Examples & Samples

Create and prepare reports, metrics, and presentations
Work on the collation, analysis, and generation of detailed management information reporting
Contribute to key business processes such as business recovery management, people and talent management, asset management, headcount and resource management, and financial management
Assist in the management of communications processes such as weekly e-mail updates, regional communications, and organizational announcements
Assist with employee satisfaction processes such as VOE, Town Hall meetings, the ‘SMT Meet Me’ sessions, and recognition initiatives
Assist in driving best practices through an innovative and proactive approach to optimizing processes
Contribute to the Business Operations and the wider organization’s Controls objectives
Contribute to tactical and strategic initiatives such as implementing new tools and processes
Use professional judgment to perform and recommend ad-hoc analytical requests
Manage regular or ad-hoc requests as liaison with stakeholders; track and report progress
Help ensure information relating to the Business Operations and the wider organization is kept current, applicable, and available through efficient use of the Intranet, Collaborate and SharePoint sites
Good understanding of Business Operations concepts and procedures
Basic knowledge of other functional and technical areas
Ability to exercise judgment and evaluate options under circumstances not covered by procedures or precedents
Proven experience in a process-driven environment
Experience in a service-provisioning environment
Experience in compiling, analyzing, and reporting data and information
Ability to manage concurrent activities with short-term deadlines and shifting priorities
Team-oriented and collegial approach to addressing challenges
High-level of proficiency with all MS Office products, including Excel, PowerPoint, and Word
Influencing skills are essential for this role, especially upwards into the senior management layer

Rohq-cti-infrastructure Analyst Resume Examples & Samples

MS SQL / Sharepoint
Excellent communication skills, both written and verbal, in English
Trouble shooting techniques
Charting, trending and data analysis
Maintain productivity, while multi-tasking in a dynamic and fast paced environment
Strong PC skills including MS Word, MS Excel, MS Windows and MS PowerPoint
SQL Skills are desirable

Rohq-cti-infrastructure Analyst Resume Examples & Samples

IT/Computer Science field graduate
Microsoft Desktop, Server, Database and Office automation technologies
Data analysis and data manipulation skills
Technical writing, reporting and presentation skills
Strong English communication skills (writing and oral)
Permanent attention to detail
Creativity, flexibility and ability to take initiatives and retain ownership
Ability to deal with crisis and work under stress
Ability to multitask and deal with a large workload including dealing with priorities and schedule planning
Ability to work effectively in a global team with teammates located in different regions and time zones

IT Infrastructure Analyst Resume Examples & Samples

(25%) - Service Delivery - Delivers high-quality, rapid and relevant client service, education and/or consultation in support of basic issues (financial, operational or other), programs and projects for a single site or possibly multiple sites. (Required)
(25%) - Issue Management - Manages issues that are basic, component level issues, problems, changes and/or requests, leveraging cross functional teams to drive rapid remediation. Assists with proper categorisation and prioritisation for each issue throughout the appropriate lifecycle. Performs validation/replication of issue or condition reported; determines course of action and communicates with other required parties to replicate, test and deploy solution, as necessary. Coordinates responses to issues (operational, financial or other) and applies resolution directly, if expedited response is required to minimize business and financial impact. (Required)
(30%) - Reporting and Documentation - Responds to internal/external audit by collecting data evidence as requested. Performs periodic information gathering, trend analysis, variance analysis & routine report generation as requested. Maintains appropriate, required documentation supporting key processes and procedures, issue histories and remedies, workflows, troubleshooting guidelines. (Required)
(10%) - Analysis & Recommendations - Uses appropriate basic data and instrumentation to identify trends and/or root cause(s) and applies solutions, while minimizing any negative effect. Collects and analyzes data (evidence, test results, performance data, issue reports, financial, etc.) in order to: identify and correct underlying issues (operational, financial or other) or escalate unrecognized symptoms/systemic problems to problem-owning organization. Determines sufficiency of controls, processes and/or workflow. Validates process' accuracy and monitors process compliance. (Required)
(10%) - Project Management - Applies basic project coordination principals, skills and best practices. Develops relationships and assists in leveraging contracts to provide for improved financial performance. May assist in the monthly, annual and multi-year forecasting and budgeting activities and support the creation and /or maintenance of business continuity or IT disaster recovery plans. (Required)
Knowledge of Microsoft Office suite of products, Adobe Acrobat, virus software, and VPN technologies as well as hardware and Windows OS
Network protocols experience and support to include, but not limited to (TCP/IP, EIGRP, IGRP, RIP, OSPF)
Some knowledge of mobile devices (i.e., iPhone, iPad, Android, Airwatch) and mobility products would be ideal
Understanding of Network supported devices (firewalls, routers, switches) and protocols, LAN/WAN and multi-platform environments, VoIP, wireless networking and other advanced technologies
Ability and motivation to learn new technologies quickly and with minimal support and guidance
Demonstrate sound judgment and the ability to work independently and within teams
Knowledge of the financial industry and its businesses and products
1-2 years of work experience in support of global corporate IT infrastructure systems

Infrastructure Analyst Resume Examples & Samples

The role is part of Asia Pacific (AP) CIS Business Office. The Business Analysis (BA) is responsible for regional business management activities across AP CIS
The BA supports the Head of AP CIS, with daily operations activities related to reporting/ metric productions, financials, approvals, communications, HR/ workforce and Risk/Record Management
The BA is also responsible in project managing, tracking and reporting of various initiatives driven by AP Head of CIS
Degree or equivalent required
Proven financial management and strategic planning expertise for large and complex IT organizations
Experience managing vendor/reviewing contracts in large complex Infrastructure environments
Intermediate Microsoft PowerPoint/Words/SharePoint
Strong written and verbal communication skills – confident interacting/working with senior stakeholders and managers across multiple groups
Capable relationship builder, with experience dealing with both technical staffs and businesses
Proven track record working in multi national financial institutions
Able to break down complex problem or situation into its component parts, identify alternative solutions to solve, clearly identify pros and cons of each and be able to analyze and make sound recommendations

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Strong understanding and experience on Mass Software Deployments
Understanding and knowledge of Microsoft desktop, server and office automation technologies
Good understanding of project management
Knowledge of AD, HPCA, SQL, Citrix Infrastructure, scripting and database technologies
Good understanding of Citi Infrastructure and tools being used to run with the operations or equivalent experience
Understanding and the experience of the Client Distribution Portal (software deployment tool used in Citi), is a plus
Scripting and automation to reduce the man hours, is a plus
Citrix Certified Administrator, XenApp 6.5 or above is a plus
Scripting and automation

Infrastructure Analyst Resume Examples & Samples

Resolve simple, automated and scripted incidents that may include: Execution of manual fail over, Vendor supported corrective actions
Provide expedient and efficient technical assistance in the resolution of problems relating to production batch processing
Manipulate, add, remove and research batch processes from the production Current Plan Scheduler(s)
Utilize ChangeMan to research planned and installed packages. Knowledge base to create, stage and freeze packages within the Technical Support applications to correct Procedures, Job Control Language (JCL) and Control Cards. Familiarization of all related ChangeMan functions and libraries
Interpret messages and Job Control Language ( JCL ) from system software or application programs and perform required actions
Partner with various Operations Technology, Business, and Developer teams to achieve objectives
Provide overall first level support for analysis and recovery
Strong personal work ethic that inspires excellence and enthusiasm amongst peer group
Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result
General education requirement (high school / secondary school or equivalency), associates or 4yr/bachelor’s degree are highly preferred
Language Skills beyond English are a plus. Areas of need: Spanish, Portuguese
1 year working with Automated Operations or equivalent
1 year operational experience using Tivoli Monitoring Tool
1 year operational experience with medium to large scale MVS Operating System Environments preferably in a multi-system environment
Knowledge of TSO/JCL and IBM utilities
MVS concepts and other related operations software and operating systems
Knowledge of VSAM and other access methods
Knowledge of all scheduling platforms (TWS / OPC, CA7, Maestro, ROBOT, etc.), to understand production batch processing flow
Knowledge of Connect: Direct, Microsoft Operating Systems, Networking server configurations and protocols

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Technical knowledge in database areas (Oracle, MSSQL, Sybase and Teradata)
Good negotiation and troubleshooting skills
Must have good verbal and written communication skills in English
Has to be initiative, creative and flexible
Ability to work well under stress and to meet tight deadlines

Maccap Infrastructure Analyst Resume Examples & Samples

Working closely with senior team members to execute transactions
Reviewing transaction documentation and due diligence materials to identify potential risks and value drivers
Professionally engaging with external parties such as industrial partners, advisers and client representatives as well as internal risk management and support colleagues
Managing the production of presentations, information memoranda, competitive tender bid proposals and other analysis for internal and external audiences
Assisting with the analysis and optimisation of financial structures, negotiation of transaction documentation (including equity funding, debt financing and other commercial contracts) and closing of transactions
Coverage of the Italian market
Have fluent spoken and written Italian and English language skills (business level proficiency)
Have proven experience as an execution banker, ideally in infrastructure
Have an understanding of the Italian market
Have demonstrable experience at a similar level within an investment banking environment
Have strong tertiary qualifications, preferably in Mathematics, Accounting or Finance
Possess strong quantitative skills including extensive experience with financial models and valuation techniques
Have sound commercial judgement
Be able to independently manage and oversee a valuation including the incorporation of key due diligence findings into a model
Have good team and people management skills
Have strong presentation, communication, negotiation and project management skills
Be ambitious, motivated and have the desire to succeed

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Degree holder of at least a 4-year course, preferably with information technology background
1-2 years related working experience on security administration
Familiar with IS policies and procedures

Rohq-css Gida Infrastructure Analyst Resume Examples & Samples

Knowledge in user ID and password administration procedures
Experience in information security administration is a plus
Must be willing to work on holidays and on a shifting schedule

Batch Report Services Infrastructure Analyst Resume Examples & Samples

At least 5 years’ experience working in a multi-platform processing environment, which includes hands on knowledge in 1 or 2 of the following platform environments: MVS, AIX, Unix, Linux and Windows
Ability to operate/understand different report management tools e.g. OnDemand, Tivoli Storage Manager (TSM), CA-View, CA-Deliver
Working Background in the following
UNIX Operating System
UNIX Shell Scripting
C Programming
Structured Query Language (SQL) Application
Tivoli Storage Management (TSM) System
Advanced Function Presentation (AFP), Windows font mapping and Double Byte Character Support (DBCS)
Conversant in the usage of presentation and process tools eg PowerPoint
Good communication and documentation skills preferably with strong background using Microsoft office tools eg Excel, Word, etc
Independent, self-starter and with the ability to work within a team environment
Background in Citrix platform for regional settings, multiple fonts and other configuration and setup requirements

IT Infrastructure Analyst Resume Examples & Samples

Analyzing the current server infrastructure using performance data to identify candidates for optimization
Building relationships with internal customers and persuading them to refresh their infrastructure using cost analysis and performance data
Providing basic technical support about the process of migrating server processes
Organizing regular catch-up meetings with key customers and underlying teams
Accurately tracking the progress and reviewing exceptions
Working with technical teams to schedule the migrations, server decommissions
Creating metrics and regular management reports
Demonstrate interpersonal, verbal and written communication skills in English
Expert in multi-tasking in a highly dynamic environment
Good problem solving skill, proactive and precise
Ability to establish and maintain relationships across various IT organizations
Proficient in MS Office (especially Excel)
Strong analytical and documentation skills
Willingness to learn and understand related IT technologies
Previous experience of working on server migration projects
Technical consultancy skills to be able to explain complex technical solutions to customers
Experience of working in a multinational environment
Basic understanding of storage and server technologies (SAN, NAS, Virtualization, Resiliency)

Wintel Assoc Infrastructure Analyst Resume Examples & Samples

XHosting Applications e.g. Exceed, RefectionX
Client Distribution Portal
PowerShell Scripting

Rohq-gida-gcm-infrastructure Analyst Resume Examples & Samples

Degree holder and/or minimum diploma holder
Good communication skill in English
Experience in Information Security Administration/Profile
Administration preferred but not essential as training will be provided
Ability to multitask and prioritize task assignments involving both BAU and non BAU work
Being proactive and immediately escalating identified potential security issues and or process gaps to management

Senior Infrastructure Analyst Resume Examples & Samples

Responsible for setting up and integration of in-house developed and third party applications into common technology stacks and processes
Streamline and standardize application releases to allow single click deployments
Work with development teams to define, submit and track infrastructure procurement requests
Troubleshoot application and database performance issues and provide performance tuning services
Facilitate integration of incoming and outgoing feeds to and from internal and external parties
Extend common set of monitoring capabilities to application development & support teams
Assist in defining authentication requirements and facilitate configuration of related tools
Deploy firewall, proxy plug, Load Balancer , WideIP and SSL configurations for Equities applications
Work with developers and ethical hack teams to remediate security findings
Manage Messaging & Caching infrastructure for application flow
Define and implement application/database COB strategy and facilitate COB application testing
Ensure technology assets, platforms are shared across organization to avoid duplication of efforts by reusing technologies
Experience in installation, configuration and administration of servers and related technologies on Linux/Unix platform
Experience in application code release & environment management
In-depth understanding of global application support
Automation experience using scripts and tools
Experience in management of Infrastructure implementation
Experience in technologies such as JVM (Sun JDK, Jrockit), Gemfire (caching), Tibco EMS, ActiveMQ, JMS and databases including Sybase & Oracle
Understanding of production change management process & application monitoring
Knowledge and experience in Docker or micro services
System admin supporting global applications with focus on resiliency and stability
Authentication & Authorization tool such as Siteminder
Experience working with debug tools: Dynatrace, Fiddler, TCPTrace, and Firebug
Networking concepts: VIP’s, WideIP’s, Global network setup & user routing, load balancers, Disaster recovery etc
Hands on experience with bash, Perl, High performance/high-volume DB such as KDB, NoSQL
Server hardware sizing experience
Investment banking experience in Equities application setup with large global client base is preferred

Rohq-gida-gcm Infrastructure Analyst Resume Examples & Samples

Good communication skills in English and proficiency in PC skills
Experience in information security administration/profile administration is preferred but not essential as training will be provided
Knowledge in security/risk control is preferred

Infrastructure Analyst Resume Examples & Samples

Collaborate with client managers, project managers, applications and infrastructure teams to plan and coordinate
At least 2 years of experience in enterprise level IT projects in web technologies (WebSphere, WebSphere portal,
Demonstrated experience with various technologies such as WebSphere, WebSphere Portal, Java, Sun One Web

Infrastructure Analyst Resume Examples & Samples

5+ years of network experience
Expert level knowledge on dynamic routing protocols, Nats, QoS and High Availability services
Knowledge about proxy, pac-files, load balancers, Firewalls

IT Server / Infrastructure Analyst Resume Examples & Samples

Required skill sets include VMWare and Windows 2008/2012 Server administration
Experience with network administration, server backup and replication, endpoint protection, and a basic telecommunications understanding is also preferred
The successful candidate will also have solid communication, analytical, and teamwork skills, as well as the ability to work independently
A bachelor’s degree in a computer-related field or 3+ years of working experience with computer system configurations and networks is preferred

Latin Infrastructure Analyst Resume Examples & Samples

Have 1-2 years transactional experience ideally at an investment bank, private equity firm, project finance lender or similar
Have experience in core transactional skills (valuation, due diligence, commercial analysis)
Fluency in both English and Spanish is essential
Have excellent written and oral communication abilities and the ability to work with those at all levels
Have strong analytical and numerical skills and a high level of attention to detail
Have a hard-working, can-do attitude and a willingness to handle multiple aspects of a transaction
Be able to work in an open, fast-paced environment
Be able to effectively manage multiple, competing priorities
Be ambitious, motivated, entrepreneurial and have the desire to succeed
Experience in infrastructure/power and utilities is highly desirable
Portuguese language skills would be an advantage
GD *LI

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Must have at least 3-5 years of information technology experience on a supervisory level
Must be college graduate of at least a 4 year course
Experience in information security administration
Must be familiar with information security policies and guidelines
Must be willing to work on holidays and on shifting schedule
Familiar with Citi IS policies and procedures

Infrastructure Analyst Resume Examples & Samples

Detailed experience with installing, configuring, and maintaining server OS and related software applications
Understanding of TCP/IP topology as it refers to a general cisco and windows environments
TCP/IP
Windows 2008/2012 server
EPo
Symantec NetBackup
Active directory and group policy
Experience with SQL 2005/2008/2012
Experience with cisco related products/tools a plus
Call Tracking mythologies
Experience with server deployment and imaging technology
Strong technical skills with knowledge of a wide variety of tools and technologies and extensive knowledge in a subset of these skills
Professional certification (e.g. A+, MCSE) strongly considered available to work after hours, off-hours, weekend and as required, some travel may be required between support data centers and corporate office
Knowledge of network and systems & storage management tools and systems
Financial services background preferable but not required
Strong verbal and written communication skills. Must be able to summarize incident report, articulate solutions in writing to customer, staff and management
Web applications
Networks
File transfer, DNS, SMTP, Email relays(Cisco IronPort)
Microsoft Windows Operating System
Working knowledge of VB scripting, PowerShell and xml
SAN and NAS technologies
Must be able to work independently, display good judgment and ethics
Must be able to work quickly to diagnose and analyze issues within our vast environment of technologies (Windows, Citrix, Storage, Linux, etc.)
Quickly escalate problems to proper support groups in a timely and efficient manner
Use sound judgment on when to involve upper management on business critical issues

IT Infrastructure Analyst Resume Examples & Samples

Professional knowledge related to incumbent's position, team, and department
Ability to absorb professional knowledge quickly and develop skills
Ability to understand team’s mission and objectives and align person objectives, goals and aspirations to the team’s objectives
Ability to exchanges information, ideas and concepts. Requires negotiation to achieve coordination and consent
Ability to use technical knowledge to perform and apply new technical procedures
Works individually or as a team member, may set work priorities within well established procedures and objectives
Ability to provide assistance in coordination of activities
UNIX (primarily AIX v 5.1 and above, z-Linux and x-Linux) with Shell scripting skills and basic administrative skills
MQ infrastructure Components,
Roker Infrastructure components
WMB development, Toolkit, ESQL coding
Z-OS basics

Infrastructure Analyst Resume Examples & Samples

Accountable for ensuring all aspects of the Project delivery are successfully completed in line with the Midrange strategy
Coordinate and provide technical suggestions for business working on the project/service in line with the Midrange strategy
Work/support automation initiatives for Midrange to increase efficiency
Identify the areas within midrange where manual activities are happening via projects and drive the initiative to automate them. This will require extensive research of services, project activities, planning and execution for about a year
Adhere to the standard operational procedures to address the alerts received on the respective services
Communicate: To ensure intended message is understood and the desired response achieved
Consult, early and often: To get the useful information and ideas, ask questions
Remember, they are human: Operate with an awareness of human feelings
Plan it: Time investment and careful planning against it, has a significant payoff
Relationship: Try to engender trust with the stakeholders
Simple but not easy: Show your care. Be empathetic. Listen to the stakeholders
Managing risk: Stakeholders can be treated as risk and opportunities that have probabilities and impact
Compromise: Compromise across a set of stakeholders' diverging priorities
Understand what success is: Explore the value of the project to the stakeholder
Take responsibility: Project governance is the key of project success

Water Infrastructure Analyst Resume Examples & Samples

Gather and correlate engineering data using established and well-defined procedures
Perform infrastructure analysis and assessment of Water related to abilities to support a site’s mission and analysis of infrastructures providing support to a given region
Perform remediation and mitigation planning to develop options to reduce mission risks and vulnerabilities; perform detailed analysis of the expected lifecycle cost and quantified benefit
Perform threat analysis to identify the risk, vulnerability, and impact of a loss of a given asset, network, or system
Develop written and graphical information based on findings/analysis
Operation of water infrastructure assets and systems (including dams, reservoirs and treatment facilities)
Engineering and design of water infrastructure assets and systems (including dams, reservoirs and treatment facilities)
Water infrastructure flow modeling analysis
Knowledge of EPA regulations and experience dealing with water quality issues

Fuels Infrastructure Analyst Resume Examples & Samples

Perform infrastructure analysis and assessment of Fuels Infrastructure related to abilities to support a site’s mission and analysis of infrastructures providing support to a given region
Identify susceptibilities and operational and infrastructure dependencies and perform dependency analysis to study the interconnection and dependencies different missions and infrastructures have on one another
Operation of natural gas assets and systems
Engineering and design of natural gas assets and systems
Natural gas commodity flow modeling analysis
Knowledge of natural gas commodity market, contractual structures and transmission market
Use of GIS software in analysis efforts
Operation of crude and refined product assets and systems
Engineering and design of crude and refined product assets and systems
Crude and refined product commodity flow modeling analysis
Knowledge of crude and refined product commodity market, contractual structures and transmission
Market

Rohq-cto-cate Infrastructure Analyst Resume Examples & Samples

Certify new data center products or solutions or prepare business cases that will introduce a more cost-efficient, converge, virtualize and will support the cloud infrastructure road map
Track VTM (Vulnerability & Threat Management) issues and monitor resolution related to Data Center network components such as Netscaler, BigIP, JunOS and Cisco NXOS
Provide level 3/4 supports for critical operational issues related to Data Center component architectures

Infrastructure Analyst Resume Examples & Samples

Experience with Industrial control systems (ICS) and Supervisory Control And Data Acquisition (SCADA)
A proven track record in working with common security tools and products i.e. SIEM, vulnerability management, DLP, content filtering, eDiscovery, anti-virus, firewalls, malware analysis and protection, IDS/IPS, forensics, Identity and Access Management is preferred
Proficient with Microsoft Word, Excel, Visio, SharePoint, PowerPoint & Project

Lead Ratings Infrastructure Analyst Resume Examples & Samples

Computer Sc. or Computer Eng. degree or above in related IT discipline
At least 7 years of application development experience with strong knowledge of SAS EG. Working knowledge of Teradata and data warehouse system will be an advantage
Strong analytical skills, with ability to translate business needs into proposed IT solution details
Strong understanding of the relationships between processes, data and technology
Good written and verbal communication skills, highly organized and meticulous
Able to work independently as well as in a team
Exposure in one or more banking domain areas (e.g. Trade Finance, Treasury, Wealth Management, Banking Channels, Core Banking, Securities, Credit Processing)

Infrastructure Analyst Resume Examples & Samples

Master Degree in Computer IT/Electronics
Languages : Mandatory fluid spoken English, additional languages are an advantage
MCP an advantage
Any CVs emailed, given or shown to managers or any discussion regarding specific candidates discussed with line managers will not be considered as agency submissions

Infrastructure Analyst Resume Examples & Samples

Client inventory control and asset management responsibilities including cost control and leasing activities
Direct, coordinate and design Global SCCM standards and Controls
Bachelor’s degree in IT or a related field or equivalent work experience
3-5 years of experience supporting Microsoft client operating systems. Proven experience upgrading Client machines in a multi-site environment
2 or more years of experience working with Microsoft DNS, DHCP, SCCM and Active Directory
2 or more years of experience using PowerShell scripting
Microsoft Certifications preferred
Experience supporting a multi-site environment preferred

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Single Point-of-Contact for raising requests for all APAC direct hires in Taleo
Ensure that all approval requirements are met prior to raising Taleo
Ensure accuracy and correctness of info against Pre-approval SharePoint
Consolidation of Weekly Taleo Report from HCR&A, and provide summary to each CTI Unit
Help the site governance person on the administrative tasks including creation, preparation, generation and/or analysis of reports, metrics and presentations

100

Infrastructure Analyst Resume Examples & Samples

At a RD2 Level: Ph.D. and 2+ years’ experience/equivalent, Master's Degree and 5+ years of experience/equivalent, or Bachelor's Degree and 7+ years’ experience/equivalent
At a RD3 Level: Ph.D. and 5+ years’ experience/equivalent, Master’s Degree and 7+ years of experience/equivalent, or Bachelor’s Degree and 10+ years’ experience/equivalent
Extensive operational experience in the telecommunications industry
Broad knowledge of systems connectivity and infrastructure interdependencies to support vulnerability assessment and systems analysis
Comprehensive understanding of infrastructure interdependencies modeling and simulation approaches and applies solutions
Considerable skill in performing infrastructure interdependencies modeling and simulation activities and consequence assessments using infrastructure data sources and database solutions
Analytical writing and presentation skills
Experience in business development
Technical writing ability

101

IT Infrastructure Analyst Resume Examples & Samples

3+ years of experience in IT
Experience with networking and infrastructure
Knowledge of routers and switches, VLANs, and WLAN
Ability to prioritize and multitask in a dynamic environment
Ability to work independently with senior-level government personnel
Ability to work full-time at client site
BA or BS degree in CS, Information Systems Management, Mathematics, Operations Research, Statistics, or Engineering
Experience within the MHS or Navy Medicine infrastructure environment
Experience with virtualization, including desktop or server and understanding of the technology
Experience with NIPR/SIPR or understanding of the architecture

102

Utilities / Infrastructure Analyst Resume Examples & Samples

BS in engineering or physics
Minimum of 5 years applicable experience
Demonstrated knowledge of associated industries and technologies
Effective analytical process experience
Effective technical writing and oral communications skills
Ability to present large data products and technical information effectively
Capable of multitasking, producing high quality products in both individual and collaborative team environments
Active TS SCI w/Poly

103

IT Architecture & Infrastructure Analyst Resume Examples & Samples

Security Operations
Network and Voice
Datacenter Operations
End User Services
Data Resource Management
Enterprise Architecture
Bachelors of Science degree in any one of the following fields: Computer Science, Computer Engineering, Telecommunications, Management Information Systems, Business or Management with a concentration in Computer Science or Management Information Systems or related field
Ability to work well individually and in a team environment
GPA of 3.0 or higher (based on a 4.0 scale) from an accredited college or university
Exhibits strong leadership characteristics

104

IS Infrastructure Analyst Resume Examples & Samples

Server lifecycle: purchasing, installation, maintenance, disposal
Fault finding and fixing problems within Service Level Agreements
Ensuring regular and effective backups of company data
Low level project management
Provide 3rd level support for user issues and LAN & PABX management/support

105

Infrastructure Analyst Resume Examples & Samples

Implements and provides operational support for server (physical and virtual) solutions on the Windows and UNIX platforms
Proposes and implements system enhancements (software and hardware updates and upgrades)
Manages the load configuration of the servers and makes recommendations for purchase or upgrades
Coordinates ordering and installation, upgrading, monitoring, testing, and servicing of technology systems
Negotiates and places orders with common vendors
Participate in staff meetings and team meetings as required
Develop understanding of general industry usage of supported technologies
Develop relationships within I/S and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives
Technical Proficiency - Extensive working experience with required technologies and can handle advanced & complex tasks
Knowledgeable in areas of Windows Server OS, Data Security, Storage Management, Virtualization Technologies, Data Protection and Disaster Recovery Planning
Analytical Abilities - Advanced problem-solving skills including working collaboratively with peer technical teams to analyze & resolve cross-platform problems or to develop problem-solving techniques, tools & instruction for new or complex technologies
Mentoring - Mentor to P2, new personnel and Applications developers; Seen as a subject matter expert in one technology
Phone usage and phone

106

Infrastructure Analyst, / System Center Resume Examples & Samples

Manage System Center Advertisements, Queries, and Collections for Mallinckrodt Pharmaceuticals globally
Troubleshoot Package distributions and Advertisement failures
Ability to analyze/troubleshoot System Center logs on Site Servers and clients
Ensure proper operation of the System Center infrastructure for all sites
Image management, Software and OS deployment using MDT and/or SCCM
Group Policy management
Develop basic understanding of business processes and business dependencies on supported technologies
Participate in a development planning process where employee career goals are defined & understood and development activities are incorporated into the employee objectives
Other duties as assigned with or without accommodation
7 Years Information Systems Experience
Technical Proficiency - Working experience with some of the System Center modules, but has yet to develop a complete working experience of all its functionality
Analytical Abilities - Advanced problem-solving skills within the scope of System Center. Yet to gain full exposure to the business and technical environment needed to assist in all areas requiring a technical solution
Business Knowledge - Strong understanding of how supported technologies are used in the business operations, consistently uses this knowledge effectively in daily support and handling unusual/critical issues
Communication skills - Verbal & written communication skills still developing; Communications are complete, but may be too technical in content, and not understandable to the full audience. Listening and information gathering skills are growing, but more development required
Independence - Often works independently with only general direction; appropriately keeps management informed of relevant issues
Mentoring - Mentors others wishing to learn more about the System Center tool and how it may assist with other solutions
Administration - Handles administration tasks associated with regional or GBU projects that require software distribution
Phone usage and phone communications skills. Knowledge of PowerShell, VBscript, or other scripting technologies

107

IT Infrastructure Analyst Resume Examples & Samples

Oracle DBA with core admin skills and hands-on
Oracle RAC experience / hands-on is a must
Oracle dataguard experience is a must
Must know Oracle backup and recovery scenarios, RMAN techniques
Working knowledge of Oracle Enterprise Manager, Oracle Wallet, Partitions
Working knowledge of Oracle Performance tuning scenarios and fixes
Good troubleshooting skills

108

Infrastructure Analyst Resume Examples & Samples

As an Operations Analyst he/she would be responsible for monitoring the Midrange services from L1 support perspective. Need to work in 24/7 shift model
He/She will be supporting the Hp-Nonstop, AS400 and OpenVMS systems
BE or MCA

109

Infrastructure Analyst Resume Examples & Samples

Development and interpretation of models, including use of VBA macros
Excellent commercial judgment
Strong presentation skills, including Word and PowerPoint
Production of written reports
Outstanding academic results in a relevant discipline

110

Infrastructure Analyst Resume Examples & Samples

Prepare daily, weekly, and monthly business reports as requested by the Site Management team
Interpret complex corporate contract language, company policy and financial requirements with vendor relationships
Provide support to managers and staff within the procurement requirements relating to cost codes and general ledger
Coordinate strategic support for budget planning, analysis and identification of opportunities within various disciplines
Have the ability to plan for projects and initiatives by identifying risks and assumptions
Support Finance team in maintaining review schedules for cost center codes impacting general ledgers
Follow up and escalate any issues regarding payments or billing to the correct entities driving the problem to a suitable resolution
Manages purchasing for Data Center Site Management. Review vendor bids or proposals and selects sources based upon analysis
O Candidate must possess a high school diploma or equivalent. The ability to prepare documentation with oral/written skills is a must

111

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies
Able to handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation management
Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
Conduct Citi Marketplace product maintenance. Conduct Citi Information Security Administration Repository Inventory maintenance
Understands Project Management principles. Able to constructively participate in e2e projects. Able to lead small projects

112

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Conduct Citi Marketplace product maintenance; Conduct Citi Information Security Administration Repository Inventory maintenance
Understands Project Management principles; Able to constructively participate in e2e projects; Able to lead small projects
Effectively utilizes Talent Management process (i.e. trainings, goal setup, etc.) and system. Knows how to develop and implement an effective IDP (Individual Development Plan)

113

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Able to handle simple thru complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
Represent GIDA Service Delivery on compliance calls, meeting with Audit. Collect and analyze evidence (deliverables) with internal/external compliance and auditing agencies/officials and add intelligence into the information collected
Able to perform any kind of ID or Functional ID related processes
Group, profile and role management, Functional and Temporary ID management
Perform Certificate management
Demonstrate complex application or system knowledge
Perform system setup, packaging and installation. Identifies need for new tasks and creates them on demand
Conduct Citi Information Security Administration Repository Inventory maintenance; takes responsibility to keep the team inventory databases up-to-date
Interprets and guide others in the principle of Information Security concepts and policies, develops and implements into day-to-day work
Ability to explain principles behind IS/GIDA policies and guidelines
Identifies registers and resolves potential compliance issues
Drive and encourage IS culture
Knows how to develop and implement an effective IDP (Individual Development Plan)
Encourages others to stretch capabilities
Understands and applies complex decision making processes
Seeks out input from all involved stakeholders
Involved in higher level decisions
Effectively uses influence to build support for key initiatives
Communicates the need for change to remain competitive
Involves others in the change process
Understands and creates SMART goals for projects and initiatives

114

IT Infrastructure Analyst Resume Examples & Samples

Bachelor degree in technology
Must be RedHat Certified
Working experience in a fast paced UNIX environment
Unix Administration skills, clear concepts of LVM, User Management & Operating system
Troubleshooting on filesystem & user access related issues
Troubleshooting on various UNX OS & hardware related issues like high CPU, memory utilization, disk, powersupply & memory failures
Experience in Remote troubleshooting and diagnosis of UNIX issues
Work with vendors like HP & Oracle in coordinating hardware replacement changes
Deep understanding of UNIX OS & troubleshoot
Knowledge & understanding of VERITAS Storage & VERITAS Clustering & is able to perform failovers
Basic Tivoli Storage Manager Client administration & able to trouble shoot backup failures & remediate the same
Good understanding of Network Connectivity and protocols with respect to the UNIX platform
Understanding & experience working on DNS, FTP & NFS
Understanding & working experience on Veritas Clustering

115

IT Infrastructure Analyst Resume Examples & Samples

In depth knowledge of Windows infrastructure
Event Management (20%) – Monitor the Windows Infrastructure performance and health and remediate if there are any events indicating any degradation of Windows Server Infrastructure
Incident Management (60%) – Handle the Windows Server Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
Change Management (10%) – Implement the technical changes/ configuration changes at the Windows Server level
10+2+3 or Bachelor’s Degree in Engineering
Microsoft Certifications like MCSE, MCITP Preferred
Applies appropriate change management tools and applications to analyse the scope and impacts associated with changes, events, Logs, communicates, classifies and analyses change requests

116

IT Infrastructure Analyst Resume Examples & Samples

Completion of all in-team training requirements and attendance of all sessions/workshops allocated by Resource Management team
Completion of all individual objectives within timescales
Delivery of work which encompasses Graduate technical/team learning

117

Infrastructure Analyst EDI Resume Examples & Samples

Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required
Challenge the validity of given procedures and processes with the intent to enhance and improve
Shell Scripting (Linux or UNIX)
Infrastructure Knowledge

118

Infrastructure Analyst Resume Examples & Samples

Getting deliveries out of global virtual teams and assist India programs to ensure timely resolution, and delivery
Act as local counterpart for all global initiatives like eVault migration, Fusion migration, Citrix migration and coordinate with Global as well as local team for getting the implementation done
Stakeholder management and leadership. Delivering IT services to business with predefined and agreed service levels
Ging vendors for Bank Infrastructure engineering and DC setup, including the control of local Data Center management and changes around it
Decision making and problem solving. Managing India infrastructure assets inventory and feed into financials as well as hardware vendor management for support

119

Lead Infrastructure Analyst Resume Examples & Samples

Daily management of LAN and WAN environments, including problem isolation and resolution, performance troubleshooting and monitoring, change management, and incident management
Be the level 2/3 escalation point for all network incidents and escalate to vendors when necessary
Demonstrate commitment and ownership on a regional and global basis towards a diverse set of stakeholders
Maintain and document IP addressing, diagrams and network segmentation. Also, deliver & maintain Standards, Procedures, Best Practices and Documentation
Ensure all critical equipment and technologies are monitored, with alerts properly set up
Monitor and perform network health checks on a daily basis
Plan/schedule all weekend/monthly network maintenance activities
Liaise with regional and global IT teams to deploy and support systems, standards and directives
Maintain inventory of all equipment under management and perform monthly network reporting
Maintain Business Continuity Plan and Disaster Recovery plans for Network (Data, Voice and Video)
Project related work, as required

120

Rohq-gida-infrastructure Analyst Resume Examples & Samples

Excellent understanding of end to end Citi processes, policies, regulations, and governance. Initiates process changes and improvements
Ensure all access control activity and administration is strictly applied according to corporate policy instructions
Understanding of web service methods, stored procedure creation and operation

121

Avaya Voice Infrastructure Analyst Resume Examples & Samples

Bachelor's Degree in a related field, or the equivalent combination of education, training and experience
Solid hands-on experience administering Avaya ACM/ASM, AAM, CMS, AES
Hands-on experience managing/ordering trunks and routing on Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
Hands-on experience with Oracle SBC and carrier SIP Trunking
Experience and knowledge of VDN/Vector/Skill and Number manipulation
Experience with EAS - Expert Agent Selection
Experience with AT & T Business direct and AT &T Route it
Hands-on experience managing Avaya gateway, H.323 and SIP endpoints
Experience that demonstrates knowledge and understanding of Voice and Data communication concepts, installation and maintenance
Ability to present findings and conclusions clearly and concisely
Knowledge of finance operations, processes and procedures
Technical certificate/diploma in Telecommunications and 2 - 4 years related experience, or equivalent combination of education and experience
Experience with QoS protocols, jitter, diagnosing or tuning Quality of Service and bandwidth analysis and Cisco routing/switching
Experience that demonstrates skill with configuration and support experience in a complex multi-layered network environment
Extensive experience in applications and systems performance tuning
Knowledge and experience with Contact Center applications/adjuncts including IVR/VRU, Dialer, QM/WFM
Knowledge and experience with Avaya IC, CTI integration and agent screen pop-up process
Define the core work definitions/operating model, demonstrating the step-by-step life cycle of the process and document the execution process flows
Present complete and organized documentation of processes, systems, and data
Provide input into best practices for the respective business area

122

Infrastructure Analyst Resume Examples & Samples

Handle and manage the demand of the ICG/CTO assigned portfolio, reviewing it periodically and communicating it to the ICG ISD Head, guaranteeing the latest version of the Book of Work is aligned to the business needs, budget and priorities
In terms of Financial Transparency, is responsible for the forecasting of the initiatives from the assigned portfolio
Interact with Technology leaders to implement strategies based on business needs
Service Monitoring in order to assure CTI is providing best in class services to our ICG/CTO Clients
Elaborate High Level Build of Materials and Designs
B.S. /B.A. in Technology, Electronics, Systems, etc. is desireble, but experience is more relevant than formal qualifications
English 90% Capable of having business conversations
1-2 year experience in Technology/Infrastructure management is a plus

123

Rohq-gida Infrastructure Analyst Resume Examples & Samples

Perform manual entitlement review maintenance
Perform ID provisioning such as developer and Admin IDs and basic Functional ID related processes
Knows how to create a basic IDP (Individual Development Plan)
Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management

124

IT Infrastructure Analyst Resume Examples & Samples

Track and validate monthly invoicing for IT Infrastructure expenses
Assist Tangoe in retrieving late invoices from vendor
Process invoices and solve discrepancies by working with vendor partners
Generate data from Partner Portal for reporting purpose
Communicate with the end user, vendor, and internal resources to obtain any necessary information to complete orders/resolve escalations related to mobile services
Requisitioning for IT infrastructure request
Assist users where needed for transfer out and terminations company owned mobile phones
BS or College degree. Expect to have a minimum of 2+ years’ work experience in the Business Administration. (IT support experience would be a plus, not mandatory)
Good written and oral communication skills in Mandarin. Good read and written skills in English
Ability to effectively use Excel and Microsoft Office tools
Experience in SAP is a plus but not a must. (Requisition, project area.)
A positive attitude. Strong initiative and personal accountability. Ability to work with global cross-organizational teams and peers collaboratively at all levels
Good problem solving skill and a fast learner

125

IT Infrastructure Analyst Resume Examples & Samples

Strong customer-service orientation with excellent oral and written communication skill as this is a user facing role. Ability to present ideas in user-friendly language
High School diploma or college degree in the field of computer science with 2 years’ equivalent work experience
Certifications in A+ certification, MCP in Windows 7or Windows 10
Excellent technical knowledge of PC and Mac and desktop hardware, including printers, scanners and peripheral devices
Excellent technical knowledge of PC operating systems and client configuration in domain environment
Ability to operate tools, components, and peripheral accessories
Able to read and understand technical manuals, procedural documentation, and OEM guides
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high pressure environment
IT related certifications in Server Operating systems, Networking or security
Previous experience supporting network infrastructure

126

Infrastructure Analyst Resume Examples & Samples

Coordinate activities related to the transfer of ISA function to CSS GIDA Service Delivery teams in ASPAC, EMEA and NA / LATAM, working with multiple business partners
Manage transition projects in Global Information Security Access Program and Governance organization
Project management of end-to-end transfers - including documentation, implementation in the areas of operations, apprenticeship users, assistance in collecting and adjusting data to the requirements of automation
Establish relationship with regional and global support teams to enforce and drive standards in order to be able to accept new requirements
Manage the issues identified during the preparation of the transfer
Prepare comprehensive plan for the groups of applications including technical, automation plans, volumes, costs, etc
Coordinate legal review for possible transfer services, reporting to senior management
Leads meetings in fast paced environment communicating complex transition topics effectively at all levels of the organization
Perform tasks in accordance with the policy of Citigroup
This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company
This role also provides opportunity to develop the project management skills on local and remote level, to plan and get prepared for the upcoming milestones
Ensure project documents are complete, current, and stored appropriately

127

IT Infrastructure Analyst Resume Examples & Samples

Key specific accountabilities. Performing the Connect:Direct, SFTP &/or Sterling Integrator (DTU) component design, development, testing, implementation and handover to the Run area of all project-driven change; adhering to Global Middleware standards and delivering to required levels of Quality, Timescales and Cost
Bachelors in Engineering or Masters in Computer Applications
Any other computer related degree/diploma
Basic knowledge on Mainframe, Tandem and Windows operating systems would be an added advantage

128

Infrastructure Analyst Resume Examples & Samples

Experience in providing 1st/2nd line operational support of systems/application monitoring and event management solutions using various vendor and in-house technologies
Ideally some working knowledge of systems monitoring and event management tools such as Netcool, Splunk, SCOM, Nimbus, ITM
Experience of monitoring on Windows and UNIX/LINUX platforms
Working knowledge of DB2, SQL Databases
Self-motivated, have a positive work ethic and the ability to work under own initiative
Process oriented and able to follow through on all issues raised by clients in a timely manner
Excellent oral communication and inter-personal skills
IT literate – able to understand technical models and appreciate connectivity with business practices and operations
Flexible approach to working hours and be adaptable to change
Exposure to governance, control and risk management policies
Understanding of ITIL v3 Foundation
Experience of working within a large organisation

129

Infrastructure Analyst Resume Examples & Samples

Experienced with monitoring performance of specific system components
Familiar with routine monitoring and administration tools. Resolves routine problems
Understands performance measurements for hardware, software or network components

130

Infrastructure Analyst Resume Examples & Samples

Assist in developing market level forecasts using input from internal and external research groups to drive sector revenue growth and IRR models
Build and maintain database and models that help determine macro drivers and financial data of companies under coverage
Augment existing investment process on a continual basis
Assist in conducting regular research on existing holdings to ensure they continue to meet stated investment objectives
Meet regularly with, and present recommendations/written summaries to Portfolio Managers; interact with investment management/research staff/brokers/company management/traders/outside investment analysts/etc
Assist in special projects as defined by portfolio managers and lead MLP analyst
Build and maintain earnings/valuation models for companies within investment universe
Develop ability to communicate conviction levels on individual stocks held in portfolios for assigned sectors
Attend company road shows/participate in analyst and management conference calls
Strong proficiency in programming languages (SQL, C#, R, Python, etc.) and Excel (including VBA)
Desire to be junior member of an investment team
Interest or experience in infrastructure sector or with MLPs is a plus

131

Infrastructure Analyst Resume Examples & Samples

Assisting in analyzing and documenting the as-is capabilities of business processes, people and technology
Creating or assisting with functional designs
Creating or assisting with technology architecture and infrastructure design activities
Incorporating feedback and recommendations from subject matter experts
Providing insights and ideas to the project team by conducting primary or secondary research as needed
Participating in portions of technology build, test and deployment activities
Developing and testing new business processes / capabilities, and supporting technologies
Developing deployment deliverables (communications, training, etc.)
Bachelor's Degree from a top-tier university
Outstanding internship and Co-Curricular activity track record

132

Networks Infrastructure Analyst Resume Examples & Samples

Up to1-2 years of professional experience in infrastructure/ network projects (routing and switching)
CCNA certification (or relevant level of skills)
Our offer
Contribution to the growth of the largest companies on the market
Continuing professional development in an international company
Clearly defined career path and career counseling, mentoring and support to help you achieve professional success and grow your career
Professional trainings (available in Poland and abroad), access to advanced knowledge bases and to the advices of international experts
Friendly workplace environment, team bonding events, ability to participate in after workactivities
Competitive benefits package: e.g. private healthcare, additional insurances, lunch vouchers, sport packages

133

Infrastructure Analyst Resume Examples & Samples

Technical university degree
Up to1-2 years of professional experience in administration of IT infrastructure (Linux/UNIX)
Knowledge/ experience in virtualization enviroments (RedHat, OpenStack, Oracle VM, PowerVM)
Eager to learn
Ability to meet travel requirements when applicable. Head office is located in Warsaw

134

Senior IT Infrastructure Analyst Resume Examples & Samples

Participate in the design and implementation of new technical infrastructure solutions required to support R&D Project requirements primarily based on VmWare technologies
Realize and Sustain a Dedicated Security Zone (DSZ) infrastructure environment using Checkpoint firewalls and Cisco infrastructure
Work with R&D Projects to create, automate, and sustain Product Test Lab environments, integrating physical devices and physical networks in with VMs and Software Defined Networks
Configure and sustain AD domain resource domain policies for R&D devices/products as required by Project Requirements
Consult with Project teams to specify, source, and deploy equipment that does not otherwise conform to standard desktop or workstation standards already available from Corporate IT sources
Collaborate with SE corporate IT groups to integrate R&D DSZ environments within the Corporate IT infrastructure
Monitor systems performance and ensure optimal operation of technical infrastructure
Perform problem determination of systems infrastructure related problems & coordinate with support teams to ensure normal operation is restored as quickly as possible
Handle exceptions & escalations that fall outside the normal scope of services
Provide training to users whenever possible in order to increase users’ proficiency
This position is based in Lake Forest, CA
Bachelor’s Degree in Computer Science, Engineering, or related discipline
Minimum of 5 years’ experience in Information Technology infrastructure
Experience in leading IT infrastructure improvement initiatives
Experience working with third-party IT service providers
Strong customer service acumen
Highly developed analytical & problem solving abilities
Effective written and oral communications skills
Flexible, motivated self-starter who works well with minimal supervision
Strong technical skills in the following areas

135

Infrastructure Analyst Resume Examples & Samples

Manage delivery of IS Operations services to internal customers in the country or zone of operations according to agreed SLAs
Act as first point of escalation for internal customers in country or zone of operation and service providers
Determine requirements for enhanced or existing IS Operations services. Progress requests for change through the Change Management process
Monitor, analyze & review the quality of IS Operations services delivered in country or zone of operations by residual local vendors. Manage deviation from agreed SLAs (service level agreements) directly with the residual local vendors
Manage hardware and software license inventory held in the country or zone of operation
Manage renewal of hardware and software in accordance with local renewal policies
Accountable for SOX GCC process compliance in the country or zone of operation
Accountable for compliance to Syngenta IS Standards in the country or zone of operation
Implement global infrastructure projects

136

IT Infrastructure Analyst Resume Examples & Samples

Service Request ticket creation and monitoring
Performing daily asset/inventory management
Creation and maintenance of IT documentation
Performing IT asset and ticket analytics
Developing support and control scripts for internal use only (i.e. in vbscript, SQL)
Acting as a junior IT process controller
Running regular secondary IT system monitoring
Willing to support all areas of IT where needed
Work with peers across the entire Textron enterprise to continuously improve time to market, cost and customer satisfaction for the business
Ensure that all systems meet or exceed agreed upon SLAs and OLAs
Provide technical and analytical guidance as it relates to PCs, servers, networking, and other technical systems
Representing the IT organization in the ISC and Engineering staff meetings when needed
Build expert knowledge of all Engineering and ISC IT solutions in place and assist in guiding these departments for future solutions
Interface with various other corporate IT groups such as the Change Advisory Board and the SAP-COE
Interface with and continue to develop relationships with 3rd party suppliers

137

Infrastructure Analyst Resume Examples & Samples

3 years experience with Vmware.·
3 years experience with Microsoft Active Directory
3 years experience as a part of an IT Service Desk
3 years experience with end user imaging and deployment technology

138

Infrastructure Analyst Resume Examples & Samples

Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills
Works on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members
UNIX

139

Test & Evaluation Infrastructure Analyst Resume Examples & Samples

Bachelor’s in degree or higher in an Engineering, Scientific, Mathematics, Computer Science or other Technology related discipline
7 years System Engineering experience
Ability to assess IT system architectures to determine the adequacy of computing/database resources to meet expected system usage demands
Strong communication and customer interaction skills a must
Must be able to obtain DHS suitability
Previous TSA experience is highly desired

140

IT Infrastructure Analyst, Mid Resume Examples & Samples

Gap VMware lab environment in support of NETC VDI, including Microsoft Windows Active Directory and Cisco IOS and NXOS
Based switches or routers. Submit spend plans for future deployment requirements and review market research estimates and vendor quotes for accuracy. Develop detailed technical documentation which will allow other un
Supervised technicians to install, configure, test, and deploy equipment with identical results. Perform blind
Testing of documents developed by others. Maintain knowledge of industry best practices while adhering to DoD STIG requirements for the deployment and configuration of engineered solutions
4 years of experience with Microsoft Windows 2008 R2 or 2012 server configuration and administration
2 years of experience with a combination of administering and deploying VMware Sphere 5 or 6 and Horizon View 5, 6, or 7
Experience with designing and documenting new infrastructure deployment
Security+ CE Certification with up
Date CEUs
2 years of experience with Dell or Cisco UCS server management
2 years of experience with implementing VMware, UNIX, and Windows STIG's
2 years of experience with PowerShell, PowerCLI, or NaviCLI
1 year of experience with EMC VNX or XtremIO Storage Array's using Fiber Channel or Fiber Channel over Ethernet
1 year of experience with programming in JSON or REST API automating VMware installation
Experience with Hyper
Converged Virtualization hardware platforms, including Cisco HyperFlex, VMWare VSAN, or NUTANIX
Microsoft Certifications, including MCITP
EA or MCSE
VMware Certified Professional 5 or higher

141

Rohq-cti-infrastructure Analyst Resume Examples & Samples

7+ Experience as Wintel Admin
7+ years hands-on experience supporting Windows 2003, Windows 2008
The candidate is expected to have strong expertise in all or most of the below skills, as well as have a good understanding of Enterprise Architecture methodology
High work standards and high bandwidth for work
Strong negotiation/conflict management skills
Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
Intimate knowledge of the Windows Operating System and system administration best practices

142

Infrastructure Analyst Networks Resume Examples & Samples

Voice Technologies
Lync knowledge
Aruba Wireless
Solarwinds

143

Infrastructure Analyst Resume Examples & Samples

Has participated in multiple MS infrastructure and Exchange 2010/2016 projects by consulting, implementing, and/or migrating
Knowledge of Microsoft's infrastructure, messaging and collaboration products, including Exchange and SharePoint
Experience installing, configuring, or administering of Exchange 2010/2016
Ability to problem solve, identify alternative solutions, and communicate best practices
Broad knowledge of Microsoft products and technologies
Firm understanding of Microsoft Windows Server and Active Directory
Strong consulting, communication and documentation skills
Able to work efficiently both in team environment and independently

144

Infrastructure Analyst Resume Examples & Samples

Provide technical expertise for the implementation, and support all ORI supported applications
On-call for application related issues and resolution, including working with various SOM and DHTS teams in problem resolution
Participate in creation, implementation, execution and periodic updates of System Security, Business Continuity, and Disaster Recovery Plans to be consistent with Duke Medicine policies and standards regarding security and HIPAA/Part 11 compliance. Coordinate and maintain implementation test plans during deployment
Maintain appropriate infrastructure diagrams and environment inventory
Solid knowledge of operating systems (Linux and Windows), middleware application environments and security procedures
Versed in multiple scripting languages
Is structured in approach to designing, building, deploying, monitoring and maintaining systems
Understanding of relational database concepts and products
Participates in system architecture design
Experience in version management and change control discipline
Ability to provide reliable time estimates and to handle multiple projects at one time
Experience with design, implementation and support of Linux, preferably Red Hat
Experience with supporting applications in virtualized environments across
Demonstrated ability to manage multiple tasks and projects, performed by a diverse group of professionals

145

IT Infrastructure Analyst Resume Examples & Samples

To proactively monitor and manage the smooth running of the Britvic infrastructure environment within predefined thresholds and standards
To undertake housekeeping activities and proactive support tasks to ensure the smooth running of Britvic systems
To provide input into the design of projects, changes and enhancements to ensure they meet the operational standards and align to Britvic best practice
To provide technical support to ensure continuous system availability within defined service level agreements as agreed with 3rd parties and the business users
To document and maintain processes for technical support and management
To perform performance, capacity and patching of supported infrastructure, to include trend analysis and reporting
To manage 3rd party suppliers and to ensure that SLA’s are achieved and to support teams where necessary
To continually review ways of working and to implement improvements by making use of technology and system management tools
Experienced in delivering infrastructure projects
Ability to work across all levels of seniority within organisation and suppliers to drive a working partnership – both internal / external suppliers
Experience of managing outsourced contract and services
Effective influencing and persuasion skills
Strong knowledge of cloud technologies IaS, PaaS and SaS
Proven knowledge of network technologies; DNS, DHCP and TCP/IP Networking
Proven knowledge of storage technologies, including SAN, NAS, RAID levels, and storage technologies (iSCSI, SAS, SATA)
Strong knowledge and proven experience of enterprise VMware virtualisation environments, such as vCloud, vCenter, VMotion, DRS, HA, virtual machine provisioning
Strong knowledge and proven experience of Microsoft 365 products, Microsoft Exchange 2010, SQL 2008 r2, Windows Server 2012 r2, Active Directory, and Group Policy design and troubleshooting
High availability server environments (clustering, NLB)
Experience supporting a highly virtualised environment
HP server and SAN hardware and management tools

146

IT Infrastructure Analyst Resume Examples & Samples

Support of Dyson Infrastructure solutions
Involvement with core infrastructure upgrade projects (such as network upgrades, server builds, office setups)
Following a structured operational change control lead by the UK IT team
Experience and Education Requirements
At least 2 years’ experience working in an infrastructure delivery and support role
Bare Metal Builds (Essential)
WINS / DNS / DHCP (Essential)
Domain Model (Essential)
Microsoft Exchange 2010/2016
Bare metal Installation (Essential)
Maintenance (Essential)
Fault Finding (Essential)
VMware Virtualization 5.5 & 6.0
Creation of guest builds
Virtual System Centre
High Availability
Thorough understanding of the following Networking technologies
LAN Addressing (Essential)
Public IP routing (Essential)
Basic IP Ports (Essential)
Routers
Basic Cisco commands (Desirable)
Advanced Cisco commands (Desirable)
Firewalls
McAfee Enterprise Firewall Experience (Desirable)
SonicWall Experience (Desirable)
VPN Experience (Desirable) particularly MS UAG & F5
Supporting Internet Circuits / MPLS (Desirable)
Working with Telecoms providers (Desirable)
Configuration of HP/Dell Servers (Essential)
Commvault Backup Solutions
SAN/NAS Experience (Desirable)
Wireless Network Experience (Desirable)
Cisco Wireless Experience (Desirable)
Exposure to Avaya VOIP Solutions (Desirable)
MCSE Qualified (Desirable)
CCNA Qualified (Desirable)
Ability to collaborate with a remote team and proactively communicate needs for the business, support and team
Ability to offer solutions to various I.T. related problems, at times when under pressure
Effective interpersonal skills essential to maintaining good working relationships and empathy with both technical and non-technical staff, including the ability to communicate well with a wide variety of users, of very differing levels of IT skills
Commitment to constant quality improvement
Excellent written and spoken communication skills, including the ability to produce technical documentation when required

147

Infrastructure Analyst Resume Examples & Samples

Assisting, supporting and developing direct reports and other colleagues as appropriate and necessary
Taking responsibility to delivery of a coherent, progressive and considered batch scheduling strategy which balances the needs of the business, risk and capabilities
Planning, executing and/or managing all necessary communications with Batch Scheduling Services stake-holders including “customers” and other Infrastructure teams
Engagement with vendors and third-party suppliers where necessary, action work requests from the customer base
Managing work flow through the i-Task and Change Management systems, in additional to ad-hoc requests, assisting in the creation and maintenance of appropriate documentation
Administration of Autosys R11.3 ,Windows and UNIX administration
Experience of Linux, O/S platform awareness –UNIX (Solaris, Red Hat Linux), (Windows 2003 & 2008)
Experience of iXp Admin v11.3.5, iDash 11.3.6, administration of AutoSys EIAM or EEM
Scheduling in Autosys, usage of the AutoSys interfaces, command line and iXP GUI
Understanding of the technical architecture and best practice configuration of AutoSys

148

Senior Global IT Infrastructure Analyst Resume Examples & Samples

Interface with business unit representatives to develop infrastructure requirements and identify opportunities to enable efficiencies
Work with business unit representatives to identify requirements of an ever-expanding mobile workforce and determine impacts on authentication and administration models. Develop solutions to address impacts
Development of infrastructure strategies and execute projects to enable global applications deployment either within the public/private cloud or internal to UTC
Oversee Active Directory restructuring to support forest and domain consolidation and performance enhancements
Plan, design, implement and manage multiple concurrent infrastructure projects to support business and technical needs
Design and implement standards for business wide global IT infrastructure including cloud offerings and federated identity management
7-10+ years of experience in IT and/or IT related field; with 3+ years of experience in leading and managing local and distributed teams
Proven experience in managing a variety of IT infrastructure projects and in interfacing with business leaders. Able to lead large, complex projects with cross-business unit project teams and suppliers
Strong organizational, interpersonal, analytical, communication and technical skills are essential. Ability to build and maintain customer relationships; strong team player, able to meet deadlines and adjust to changing priorities
Individual must be highly motivated, results-oriented and able to work in fast-paced environment
Ability to learn, understand and interpret business processes. Act in partnership with the business and be recognized as a valued contributor to business results

149

Infrastructure Analyst Resume Examples & Samples

Script development includes design, development, unit and integration testing, deployment planning, and post-production support
Provide technical support for all phases of SDLC, including UAT test support, performance test support, production support handoff, etc
Coordination and liaison activities with onshore and offshore teams as well as the management teams
Provide level-3 production support
May include emergency off-hours support
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, email and other communication mediums
Must be able to provide detailed knowledge of the applications and the upstream and downstream dependencies
Should be able understand the application processes, script dependencies and act as subject matter expert to team and partners
Takes ownership of technical problems and is proactive when dealing with system issues
When dealing with major issues, successful candidate is expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
Follow through to ensure each problem is resolved according to SLA and escalate when necessary
Effectively communicate issues and status updates with business teams, partner teams, and the application development team
Create and maintain a knowledge base and library of scripts to ensure that knowledge transfer takes place within the team
4 years of experience with scripting, SQL, Middleware and Web components
Effectively contributed to complex, dynamic projects of Enterprise scale
Domain knowledge of a global banking/financial environment would be valuable
A Bachelor of Science or Arts in an engineering or computer science field preferred

150

Infrastructure Analyst Resume Examples & Samples

Deliver build service relevant for supported Collaboration Systems software
Provide proactive system maintenance that improves service availability by stopping problems from happening and ensuring services are performing
Keeping operations tools effective and up to date with all monitoring and automation requirements
Ensure implementation of new services and changes to existing services in the Production/Development environments are in line with customer project plans and requests
Delivery of pre-sales advice and consultation on technical architecture and production standards
Provide 3rd level and problem management support for Infrastructure Components and Services
Provide Build services for timely release to production of new and/or enhanced services with expected quality Vendor escalation and maintain support scorecard
Drive continuous infrastructure optimization/automation from the technical side
Ensure build standards for infrastructure platforms are aligned and managed across ITS data centers

151

Infrastructure Analyst Resume Examples & Samples

Configuration and Maintenance of Virtualisation Environments. (Including Cloud Services)
Configuration and Maintenance of Enterprise Storage and SAN configuration
Availability, capacity and performance management
Includes planning and management of server CPU, memory, storage and LAN connectivity
Disaster recovery and risk management
Data security + High availability
Includes management of backup utilities, ensuring adequate data protection, media storage, server testing and server configuration for minimal unplanned downtime
Systems monitoring, SLA’s, Operational procedures and training
Fault management and Installations
5 years’ experience of virtualised environments and server infrastructure
Good depth of knowledge about Enterprise Storage and backups
Analytical approach with good fault finding skills
Ability to design and present solutions using best of breed technologies
Strong communication skills and the ability to communicate with colleagues at all levels
Ability to work with and manage 3rd party suppliers
Experience of managing change
Presentation experience
Training and accreditation in industry recognised network equipment

152

Infrastructure Analyst Resume Examples & Samples

Install, configuration, and operation of Redhat's Openshift Enterprise (OSE)
Install configuration, and operation of shared services offered in the cloud such as API's through Akana, Messaging through Kafka/Zookeeper, and Database Services
Guiding application developers in use of Docker containers, especially Middleware configuration within the Docker
Integrating new middleware products as needed into the enterprise
Creating & driving plans to migrate legacy solutions into next generation infrastructure and platform solutions
You will accomplish this by strategically designing, developing, and implementing technology models worthy enough to operate of enterprise-level business applications
In doing so you will be self-driven, but you will also work with or through service providers who may be responsible for the actual hands-on delivery of services
You will continuously collaborate closely with application development stakeholders across IT and business departments to refine and develop new solutions for delivery and optimal use of technologies within the organization

153

Lead Infrastructure Analyst Resume Examples & Samples

Provide developmental expertise across all of the systems managed by the group but with a particular emphasis on Solaris, Linux, Enterprise storage and cloud platforms (Public / Hybrid)
Design, develop and support Inmarsat’s internal and customer facing infrastructure services including DHCP, DNS & SMTP
Evolve existing hybrid infrastructure technologies such as Radius, external SMTP, external DHCP and bring these under the control of GrIT
Build on existing relationships with other technology groups within the business to ensure any opportunities sharing of infrastructure and expertise are exploited
Provide “expert services” and technology advice to other technology groups within the business to increase the influence of GrIT ensuring consistent technology decisions are made across the enterprise resulting in cost savings and efficiencies
Maintain and strengthen collaboration between the Infrastructure Delivery and the GrIT Architecture Group
Provide the IT Operations Groups with support for the implementation of new operational responsibilities as well as to review and maintenance of those process and procedures as needed
Be a source of expertise around middleware technology in use across wider GrIT including but not limited to Ping IDAM, Apache and other web servers, Oracle Apex framework, etc
Support the DevOps ambitions of the Group IT function with a skill set including
VMWare - experience of build, configuration, on-going support and maintenance of standalone and vCenter-clustered environments including network and storage configuration against best operational and security practice
Knowledge / Capability of alternate virtualisation products (Solaris Zones, Hyper-V)
Knowledge and experience of deployment to one or more of public/hybrid/private cloud backed by experience of doing this in a business context
In-depth knowledge of one or more scripting languages such Shell script, Perl, Python etc
In-depth knowledge or Orchestration / Automation technologies as well as demonstrated competence in one or more of the leading toolsets such as Chef, Ansible, Salt, Puppet etc
NetApp Filers & OnTap OS to support a multisite, multiprotocol environment (CIFS, NFS, FC, iSCSI) including replication, monitoring and capacity planning. Experience of Integration with virtual environments an advantage
Wider knowledge of Storage fundamentals and topology (SAN, NAS and storage networks) and additional storage Vendor (e.g. HP) knowledge useful
Expert understanding of Solaris and Linux, particularly RHEL and derivatives
Enterprise PKI (Microsoft Certificate services and 3rd Party provider)
In depth infrastructure services knowledge (SMTP, DNS, DHCP, RADIUS)
Enterprise backup concepts and tooling
Access controls systems (RADIUS, LDAP, AD, Ping Federate etc.)
Strong understanding of Security principles, practices and technologies in relation to infrastructure
Disaster Recovery Planning and testing
Physical datacentre management and planning
Knowledge of effective data centre operation including equipment installation, planning and automation (including centralising mechanisms for provisioning and configuration management)
Knowledge of basic networking principles (principally in a Cisco environment)
Knowledge of database fundamentals (Generic but Oracle, SQL Server and MSSQL)
Knowledge and experience of formal business operations procedures (e.g. ITIL)
Expertise around monitoring and automated remediation of a large server estate
Ability to carry out forensic analysis of server logs in order to investigate security events

154

Infrastructure Analyst Resume Examples & Samples

Experience in an IT professional role or a 4 year IT degree
Experience with spotting problem situations as they occur and reacting quickly
Experience working through short-term problems and issues while working with various support groups to develop long-term solutions with assistance
Experience in a Customer Service position/environment
Ability to work off-shift, weekends, and holidays to support a global 24X7 computing environment
Previous experience in IPN Data Center Support
Experience with computer hardware and operating systems
Experience with MVS, zOS, JES, Mainframe environment, Windows and Unix
Experience troubleshooting network connectivity and troubleshooting
Experience supporting applications
Experience in scripting and php programming

155

Infrastructure Analyst Resume Examples & Samples

Manage projects across Procurement, Architecture, Applications Development and Infrastructure technical teams, overcoming issues, escalating exceptions and meeting stringent deadlines
Scheduling of tasks with system administrators and database administrators in support of strategic applications
Provide Infrastructure support to the ISG team, with an initial focus on a portfolio of ISG EMEA and NAM applications
Co-ordinate on-boarding of new projects, documenting requirements, architecting solutions and developing appropriate project plans
Co-ordination of Continuity of Business tests for multiple applications
Gain experience of and provide technical assistance for Work Fusion– Robotics platforms
Co-ordination of systems and database maintenance changes across a number of applications, examples include web certificate renewals, java patch upgrades, database upgrade\migrations
Work with PM to address End of Life (EOL) and End of Vendor Support (EOVS) components within multiple tech stacks
Extensive years of experience, gained in an Infrastructure, Development or Production Support role
Working knowledge of UNIX/Linux environment (shell Scripting, Java/J2EE, Web Logic, Autosys)
Good understanding of Sybase and Oracle Database concepts including Store Procedures, Triggers, Database Packages, Database Constraints, Indexes
Experience of working in a team-oriented, collaborative environment
Ability to rapidly adapt and respond to changes in environment and priorities
Excellent communication, problem solving and analytical skills
Ability to elicit co-operation from senior management and other departments
Flexibility with working schedule, changing priorities and tight deadlines
Ability to work on multiple tasks simultaneously in a high-pressure environment
Experience of coordinating geographically distributed and culturally diverse work-groups
Understanding of IP network infrastructures is desirable
Working knowledge of NAS protocols (CIFS, SMB, NFS) is desirable

156

Senior IT Infrastructure Analyst Resume Examples & Samples

Maximo 7.6 System Administrator (i.e., not a developer)
Performs code migrations through Dev/Test/QA/Production environments
Performs Websphere Administration tasks associated with Maximo back-end
Manage configuration and system stability for multiple Maximo systems
Assists with project issue resolution
Partners with architects regarding environment design and monitoring
Collaborates with Maximo vendor (IBM) as needed for issue management
Serve as a liaison between application project teams and IT Operations (Infrastructure)
Bachelor’s degree in Computer Science or related discipline; OR 4 years of equivalent direct work related experience in lieu of a degree
Three or more years in-depth Maximo Administration, with a competency in delivering efficient and effective solutions to diverse and moderately complex business requirements in addition to a degree
Demonstrated proficiency in Microsoft Office Suite, including Visio and PowerPoint
Demonstrated use of process improvement skills and methodology
Working knowledge of Citrix
Understanding of the different versions of Windows servers, IIS
Knowledge of Maximo-related Websphere and MIF configurations
Strong command of code migration processes and Migration Manager tool
Experience in regulated utility IT environment
Understanding of Dev Ops and agile development methodologies
Understanding of Linux
Demonstrated experience with Informatica (setting up new connections, performance issues, setting up folder refreshes)
Understanding of SQL(SSRS) server 2012 and later and Oracle database technologies
Working knowledge of Active Directory
Demonstrated experience with applications running on SQL server and Oracle platforms
Demonstrated ability to effectively research / investigate (trouble shooting) identified issues
Experience with identifying security firewall needs
Understanding of SDLC
Proven ability to work in a team environment to solve complex problems with little direction
Demonstrated experience in managing customer relationships and ensuring customer satisfaction

157

Infrastructure Analyst Resume Examples & Samples

Coordinate with other technology teams globally to resolve network issues impacting business
Raise incident notifications and work on restoration of services
Maintain accurate records of incidents, changes, and production documentation
Closely work with the Engineering and Implementation teams
Knowledge of networking technologies, topologies, and protocols (TCP/IP, BGP, OSPF, MPLS, SNMP, VRRP, HSRP, and carrier circuits)
Understanding of internetworking design and implementation of networks (access-control lists, policy routing, firewalls, peering, and DNS/DHCP)
Knowledge of switching technologies (VLANs, trunking, and STP)
Knowledge of Cisco Call Manager, Call Center, Voice Recording (Cybertech, Verint), Audio Conferencing (Avaya), Unity Voice mail systems, Trader Voice platforms (IPC, BT, Unigy, ISR/Hoots) is preferred
Prior experience maintaining high service levels in an high availability environment
Basic analytical, problem-solving, and decision-making skills
Highly self-motivated and ability to work independently in a global team environment
Day to day management and support of servers
Being part of a team of technical specialists in service delivery and transitional projects
Monitoring of the servers, addressing any issues raised and ensuring that contracted services are met
Proactive maintenance of the server estate
Server Hardware and Windows Server OS break fix using the EARS ticketing system
Patching & Anti-Virus updates
Implementing service improvements
Attending DR rehearsals
Monthly Reporting
Implementing Ad-hoc project work requests; On-call cover and out of hours support
Qualification: Bachelor’s degree and/or required years of experience
Should have baseline skills in Technology Solution Design

158

Infrastructure Analyst Resume Examples & Samples

University Degree in Technologies courses
AWS or Azure Skill or Certification
Previous Consulting or client service delivery experience
Infrastructure (Server, Storage, Network and Database) discovery, design, build, and migration experience
Experience with private and public cloud architectures, pros/cons, and migration considerations
Architectural exposure to Windows, LINUX, UNIX, VMware, Hyper-V, XenServer, Databases, IIS Server or apache, SAN, NAS, VCE/FlexPod, and other technologies
Hands-on experience with Shell Script, TCP/IP, Firewall, Python, Power Shell, Cheff, Puppet
IT Management skills: ITIL, ISO-20000, ISO-27000, PMP, Agile, Scrum, DevOps
Ability to be flexible and work analytically in a problem solving environment
Strong organizational & multi-tasking skills
Strong analytical skills and thought processes

159

IT Infrastructure Analyst Resume Examples & Samples

Interprets, evaluates, resolves and tests client inquiries or issues regarding the functional operation of application hardware and software
Serves as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
Translate technical details into business relevant language
Assists in developing training materials and in the delivery of training relative to major project initiatives
Act as a customer advocate at all times including during the assignment and follow up of requests for network and systems administration and support
Advanced level of knowledge managing and administering a complex Active Directory network or other Shared Services systemenvironment with an emphasis on maintaining and ensuring security of the Network in accordance with corporate guidelines
Resolve escalated support calls and customer issues not resolved at the first level of customer service support
Release and analyze quarantined e-mails based on customer needs and requirements
Provide complex security access and changes for all servers including requests for creation or modification of groups and directories or other file access issues that cannot be handled at the first level of support
Responsible for all e-mail administration including, exchange mailbox quotas, and e-mail distribution groups or lists as required including the creation, deletion and modification of groups
Assignment of user, group and directory rights as needed based on client requirements and requests
Produce security reports, metrics and analysis as necessary to meet corporate security and audit requirements and to support internal management requests
Ensure the server and network environments are secure in accordance with corporate security guidelines and directives
Perform network administration and support of remote users from various locations firm-wide
Participate in internal and external audits and produce audit documentation and reports as necessary
Adhere to defined service level agreements
Knowledge of batch processing and transmissions management
Working knowledge of data processing, hardware platforms, and enterprise software applications
Knowledge of Information Technology diagnostic tools
Ability to manage demanding workloads
Ability and willingness to work on-call responsibilities, including nights and weekends if required
Advanced level network administration skills supporting Active Directory, Microsoft Exchange and other various Network Operating system environments
Detail oriented with advanced network troubleshooting skills
Ability to work well among a diverse team of individuals as a team player
Positive attitude with all customers and co-workers
Ability to work with a minimum of direct supervision
Exceptional phone, e-mail and customer management skills

160

Infrastructure Analyst Resume Examples & Samples

Supporting local and virtual IT systems with hardware diagnosis, problems troubleshooting, incident resolution
Technology request fulfillment
Supervision over incidents resolution’s and requests fulfillment’s timeliness. Responsibility for the level of services provided
Supporting end users in the use of IT equipment
Work stations’ (Desktop\Laptop\WYSE terminal, VDI) installation, configuration in accordance with Citi polices and standards
IT infrastructure and teleconference support
Communication with Third Party Suppliers and supervision over processes performed by Vendors
Participation in IT/network infrastructure changes and development
Software, computer hardware peripheral installation and actualization
Supporting anti-virus protection environment
Management and control over tech rooms in accordance to Citi polices and Media/ETM effective management
IT asset effective management
PCM creation, actualization
Completing other tasks assigned by Manager

161

IT Infrastructure Analyst Resume Examples & Samples

24x7 Operational Support (On Call for Critical System Support)
Administration and Support for servers and personal computing devices in the Manufacturing, Process Control, and Business Operations environments
Skilled in Microsoft Windows Server 2000, 2003, 2008, and 2012, SQL Server 2005 and 2008 in a clustered environment Provides business continuity through thorough back-up and restore procedures, and periodic testing of outage scenarios
Skilled in the support of Windows and Red Hat Linux Servers, Server Operations, Server applications (i.e. IIS, DHCP)
Ensure server performance and maintain server applications
Demonstrate competencies with PCs and associated software (i.e. imaging, configuring, troubleshooting
Manage day to day IT support operations, problem resolution, and issue management
Manage Projects and direct support team members in day to day operations
Develop and maintain system documentation
Conducts product evaluations of upgraded or new hardware and software identifying strengths, weaknesses, and potential benefits
Bachelor’s degree in related area or equivalent experience and a minimum of five (5) years’ experience in a networked technology environment
Five (5) years in supporting Microsoft Windows Server 2000, 2003, 2008 and 2012
Five (5) years in supporting Server hardware troubleshooting and configuration
Proven ability to manage multiple vendors to resolve business critical problems
Candidate must be available to be contacted and on-call at all times and able to work flexible hours
Experience working with Process Control and Manufacturing environments
Customer service oriented and ability to work with diverse groups of employees

162

Infrastructure Analyst Resume Examples & Samples

Other experience/skills must include
SAP Products including SAP ERP 6.0 with EHP7, SAP Net-weaver 7.3 and 7.4 , SAP Solution Manager, SAP Portal, and SAP data /server Migration
SAP System refresh with MS SQL database
SUM, SWPM, EHPI, JSPM, SDM and SPAM/SAINT
J2EE System Administration; and
Windows and Linux Operating Systems
Must have current authorization to be employed in the U.S. without employer sponsorship

163

IT Infrastructure Analyst Resume Examples & Samples

The primary responsibilities of Desktop Engineer will be resolving issue of Desktops, Laptops, BlackBerry (Hardware, software and application) and related peripherals (Printer, scanner etc)
Basic Concepts and troubleshooting knowledge on LAN/WAN networking infrastructure
Basic Hardware Knowledge (Desktops, Laptops and networking devices)
Basic troubleshooting and working Knowledge on MS office, MS Outlook, Citrix, Win. 7 Blackberry, Good Technology etc
Close liaison with the Change Management and Help Desk Functions
Knowledge and use of the change management system
The drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement
Team Worker
Committed & responsible
Good written & oral communication
Perform overtime as and when it requires and flexible in 24/7 Shift
100% TECHNICAL INFRASTRUCTURE
MS-Office
Outlook 2003/07/10
Business application front end
Citrix support
Can describe basic concepts of a business function or product
Understands the impact of how a high level of Support Service aids the business
Familiar with relevance of technology for that business, function or product
Engagement with the respective Global teams and Third Party Suppliers for extended support and building new capabilities
Ensure Team spirit, morale of the team is kept well motivated with constant interaction
Provision of IT helpdesk service for BTCI and Barclays employee and management of call records and incident alerting
MIS Reporting to measure the efficiency of IT Support
Communicate with End-users regular and take delivery feedbacks
Ensure Internal/External Escalations are followed for all Processes
Internal Audit on follow up and escalation of pending calls, if breaching SLA

164

Senior Infrastructure Analyst Resume Examples & Samples

At least 3 years’ experience working in IT infrastructure support covering servers, storage systems and Virtualisation platforms is essential
Strong networks (TCP/IP) skills with experience troubleshooting network issues is essential
Experience working in administration and support of large data networks is desirable
Experience working in a global organisation and part of global virtual team is desirable
Experience supporting complex IT systems associated with larger organisations is desirable
Experience working with third party providers to support and manage parts of the IT infrastructure is essential

165

Infrastructure Analyst Resume Examples & Samples

The EERS Quality Assurance Analyst provides reviews of EERS feeds and assistance to all Citigroup application teams, feed providers, business information security officers, and anyone else that may require help to feed data entitlements into EERS
The responsibilities include initial assessment, triage, research, and remediation of any issues found in the EERS feed
The individual will be required to attend conference calls that involve technical questions for Citi enterprise platforms, applications and systems including, but not limited to Mainframe, Active Directory, and UNIX
Duties include, but not limited to
Provide continuous improvement suggestions around the QA process
Track the application team’s progress in remediating the feeds and use the escalation process effectively
Succeed in a fast-paced environment
Excellent written and oral communication skills in English
Spanish or Portuguese would be an advantage
Ability to effectively communicate with a diverse, international user base
College or university degree is preferable

166

IT Infrastructure Analyst Resume Examples & Samples

Interprets, evaluates, resolves and tests client inquiries or issues regarding functional operation of application hardware and software
Analyze simple to complex requests, inquiries and issues to determine the appropriate technical area or vendor to resolve problem
Serve as liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical matters
Alerts customers and team members in a timely manner when a problem is suspected
Documents and tracks status of customer inquiries/incidents and coordinates appropriate response and follows up to ensure customer satisfaction
Develops and provides training and materials for users
Follows change control policies and procedures for application updates from non-production to production environments
3-5 years in an application or technical support role. Previous experience with Accounting, Finance, Budgeting, HRMS, ITIL applications, Microsoft SharePoint, Dynamics CRM, SQL Server and Office Suite applications preferred
Strong verbal and written communication skills with the ability to communicate at all levels of the organization, both technical and non-technical customers
Working knowledge of data processing, hardware platforms and enterprise software applications
Strong consensus building, multi-tasking, interpersonal and analytical skills
Ability to quickly learn new technologies and business functions
Excellent coordination, documentation and organization skills
Effectively cope with change, shift gears comfortably, decide and act without having the total picture and comfortable with ambiguity
Ability to perform effectively in a team-oriented environment

167

Infrastructure Analyst Resume Examples & Samples

) Monitor and resolve requests submitted to "DYJava AppSupport" and "DY PartsSystemsAdmin" mailboxes, which include Jenkins job creation requests, assistance with existing Jenkins jobs, application and MQ registrations, etc
) Act as a liaison between Tech Leads and Deere infrastructure teams when needed
) Automate build-and-deploy job creation and operation. Arrange Jenkins job creation such that Tech Leads can accomplish it themselves on their own in a secure and consistent fashion

168

Voice Infrastructure Analyst Resume Examples & Samples

Manage the Voice Support platforms from an application and infrastructure perspective
Provide support to the business users of our platforms
Takes full responsibility to ensure that the voice infrastructure is stable and maintained at their most effective level to facilitate customer demand
Management of Incidents including communication, root cause analysis and appropriate recovery actions
Capable of defining and enforcing clear standard acceptance approach to major change into the live environment
Indirectly accountable for the quality of work done by other Infrastructure Technologists
Ensure voice infrastructure component blueprints exist to enable voice Infrastructure designers to produce high quality designs
Working with ISD designers, Project Service Architects and Architecture, Governance & Standards for input and to understand and influence changes in architectures policies and strategy
Create and Maintain necessary capability, knowledge and skills personally and within ISD to deliver a world class Voice Infrastructure Strategy
Proven knowledge and expertise of specific technical platforms
In depth, detailed knowledge of all major components of the voice infrastructure used within the Barclays group - e.g. Avaya CM, CMS, AVP, IC, Verint Recording, PSTN Services, SIP & Genband SBC, Nuance Speech recognition & Voice Biometrics and other ancillary systems
Proven experience in managing the voice real-estate of a major financial institution and ensuring it is kept at a level capable of sustaining business requirements
Thorough knowledge of the large contact centre environments
Thorough knowledge of CTI Integration
Thorough knowledge of PBX & PSTN signalling systems such as DPNSS, Q931, QSig, DASS, SIP, H.323, ICM
Through knowledge of VoIP based technologies, H.323, Codec's, IP Trunking
Good technical knowledge of Cisco based LAN/WAN routers and switches
A good awareness of VOIP technology (Nortel, Avaya & Cisco) and its implementation in a Cisco Routed / Switched environment
Good knowledge and experience of WAN routing technologies used within the Barclays group
Proven experience in Supporting large and complex voice solutions
Solid knowledge of all the major components in a vendor's solution
Competent in discussing the technology with vendor escalation support team
In depth knowledge of the Voice Biometrics platforms including configuration and day to day operation
Knowledge and understanding of video technologies
Service Support
Understands how service support applies to own technical function
Has experience of incident & problem management disciplines
Ability to provide 3rd/4th level support of voice infrastructure as and when required
Ability to liaise directly with vendors and support specialists within other organisations
Internal and External IT Environment
Can describe existing technology infrastructure across all major functions/departments and has a comprehensive grasp of emerging technologies
Can discuss key benefits and drawbacks of existing IT organizational structure and relationships
Can describe key aspects of strategic systems and technology development plans
Can discuss company's position vis-à-vis technology-related trends and outline organizational implications
Experienced with consulting on architecture patterns and technologies for multiple applications
Plays a leadership role in the adoption and furtherance of the technology strategy
Has a comprehensive grasp of emerging technologies
Has identified opportunities for revenue generation through application of new technologies
Has good general knowledge with some detailed knowledge of products/functions outside of day to day area supported
Can generally engage with senior heads of relevant business area
Can debate where appropriate to senior and heads of business
Ability to present detailed technical information in an easily understandable format
Can readily propose functional design at an architecture level to business issues
Functional Analysis (Business)
Has proven experience with major activities, tasks and deliverables of functional requirements analysis
Experienced with preparing detail-level documentation of functional requirements
Able to lead functional requirement walk-through and quality reviews
Competent in engineering major components of the voice infrastructure
Experience in evaluating design effectiveness (themes, readability, visual impact)
Understands how service delivery applies to own technical function
Has experience in writing an SLA or a capacity plan and understands how to measure service delivery with metrics and targets
Understands the different availability and continuity services offered by own technical function
Understands performance measurements for hardware, software or voice components
Familiar with key monitoring requirements and tools and techniques employed in supporting voice infrastructure
Aware of planned enhancements: can discuss their benefits and considerations
Has experience with tracking the flow of documents and processes
Experience of producing detailed voice solution designs for handover to implementation team
Product and Vendor Evaluation
Can detail overall considerations, including risk, and business, to provide a recommendation
Has played an active or lead role in preparing business assessment deliverables
Can identify and explain the relationship between cost and value of support
Proven experience in evaluating products or services from multiple vendors
Has designed and developed vendor selection criteria and requirements
Security Management
Has a working knowledge of the key issues in implementing security within networking infrastructure
Experiences with tools and techniques for securing/hardening a voice network
IT Architecture
Familiar with integration and implementation issues and their architectural implications
Experiences in the integration and migration of existing and planned voice infrastructure solutions
Knowledgeable about existing best practices for voice technology integration

169

Infrastructure Analyst Resume Examples & Samples

Provide technical and systems support
Monitor and support LAN/WAN
Maintain national standards for all network services
Provide assistance in strategic planning for the Firms technology requirements
Prepare systems and network documentation on operation of all components of the National Network
Establish and maintain positive working relationships
Microsoft Server 2012R2
Microsoft DPM
Microsoft SCCM 2012
VMware ESXi
HP Servers
Wireless networking
Project planning and documentation
McAfee ePO
IT security – LAN, WAN, Internet

170

Infrastructure Analyst Resume Examples & Samples

Commitment to personal growth and career development, a strong desire to learn, and success in team environments
Knowledge of the global or domestic business landscape (a plus but not required)
Collaborators who are quick to seek the help of colleagues and recognize the value of teamwork, support, and mutual assistance
Enthusiastic leaders
Innovators who can think creatively and beyond the limits of a position or process
A client focused mindset with a goal of providing continuous improvement

171

Voice Infrastructure Analyst Resume Examples & Samples

Efforts to build the short and long-term infrastructure of the respective business domain knowledge
Ensure clear, concise and effective communication of material
Evaluating and recommending changes to standard Navy Federal templates and methodologies
Separates and combines tasks into efficient workflow to improve operations and overall performance of supported processes
Bachelor’s Degree in a related field, or the equivalent combination of education, training and experience
Solid hands-on experience administeringAvaya ACM/ASM, AAM, CMS, AES
Hands-on experience with Avaya ACM/ASM, including TDM/SIP trunks, Dial plan/ARS/AAR
Experience with Avaya Unified Communications
Experience with Cisco UCM and voice architecture
Hands -on experience with Avaya System and Session Manager
Deep understanding on Avaya Aura architecture and enterprise redundancy
Experience that demonstrates knowledge and understanding ofVoice and Data communication concepts, installation and maintenance
Knowledge of CTI, LAN/WAN communications, switches and routers
Ability to exercise initiative, produce desired results and achieve objectives
Experience that demonstrates knowledge and skill in domain area (Voice Infrastructure)
Effective attention to detail
Certification in appropriate analyst discipline
Knowledge and experience with TCP/IP, DNS, DHCP, NTP
Hands-on experience managing Avaya IP Office
Extensive Contact Center Operations Knowledge
Specialized knowledge of software components and ability to apply knowledge and skills in problem solving, implementing modifications and new systems designs
Extensive experience in systems hardware and/or software engineering, analysis, and design

172

Senior IT Infrastructure Analyst Resume Examples & Samples

Designing and implementing advanced IT infrastructure solutions
Managing multiple concurrent infrastructure projects
Providing full lifecycle management for server and storage operations
Providing technical and analytical guidance as it relates to servers, storage, networking, telephony, and other IT systems
Ensuring systems meet or exceed agreed upon SLAs and OLAs
Providing technical troubleshooting and outage support
Providing infrastructure configuration management & change control
Providing remote site configuration & support
Working closely with IT application teams, end users, business leadership, corporate IT and third party IT service providers
Creating and maintaining IT process documentation
Providing vendor relationship management
Providing backup support for areas of IT Infrastructure & operations
Staying abreast of industry trends and new technologies
Providing after hours on call support

173

Infrastructure Analyst Resume Examples & Samples

Analyze and recommend solutions, upgrades, and services for streamlining and system improvements
Support of hardware/software maintenance to include troubleshooting, installation, and upgrades
Support of multiple locations worldwide (domestic and international travel may be required)
Complete GIS operational tasks, project tasks, and end user support duties as assigned
Maintain accurate, updated documentation while performing essential job duties
Assist other analysts with troubleshooting and fulfillment processes

174

Infrastructure Analyst Resume Examples & Samples

Supporting the IT costing refresh exercise and analyses
Providing assistance to Product Management Strategy and Support team with third-party contract analyses
Support time tracking and resource supply/demand processes
Working closely with technology SMEs and providing tactical support related to all administrative activities
At least 1-2 years’ of experience in supporting IT Business Management functions
Excellent computer skills specifically with Microsoft Office (Excel, Access, and PowerPoint)
High emotional quotient

175

Infrastructure Analyst Resume Examples & Samples

Minimum 5 years’ experience in information technology infrastructure project delivery
Understanding of MPLS, BGP, OSPF, EIGRP, LAN/WAN network design, TCP/IP and network problem resolution
Experience with Disaster Recovery Planning and design
Experience working on an Enterprise Network using standard best practices
Understanding of ITIL and the roles and responsibilities of each group within that framework

176

Infrastructure Analyst Resume Examples & Samples

Responsible for managing local Server infrastructure, including operation, configuration, maintenance, capacity management, , application deployment, VTM installation / follow-up & local virtual infrastructure - VMWare - according to corporate standards, including operation, configuration, maintenance and capacity management. Responsible for the Backup and Storage administration on local infrastructure
Support Network -LAN & WAN- and perimeter -firewall- operation and capacity management for local devices and circuits, including IPT
Support Data Base administration (DBA) on local SQL and Oracle platforms
Managing projects (PM) related to technology infrastructure. Projects execution and coordinate formal project status reporting including accomplishments, risks, issues, milestones
Create and manage Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
Support for application and services on local servers including installation, operation, configuration and automation, according to corporate standards
Managing local Techroom infrastructure, including devices inventory, annual reconciliation and operation, to be compliance with corporate standards
Perform BSRM tasks related to third party management, maintaining information about relations with 3rd Parties (CTI Vendors) current in the company inventories (CASP+), including vendor support interactions and contracts maintenance
Managing local Business to Business (B2B) connection with 3er Parties
Perform Business Recovery Coordinator (BRC) tasks on Continuity of Business (COB) for local CTI entity
Maintain information about Non-Employees current in the company inventories (NEMS), validating user entitlements, profile activation duration
Participate on Technology Infrastructure products or services procurement process, giving support to local Procurement group
Request and follow up on Corrective Action Plans, Risk Acceptance processes and Single Point of Failure (SPOF) related to CTI Area
Review and approve payments for provided Technology Infrastructure services and products
Participate in expenses planning for annual CTI budget approval process
Take active participation in financial accounting related to CTI area
Redact, review and annually update local CTI procedures documentation
Provide evidences for CTTI Management Control Assessment (MAC) process, also remediate deviations pertinent to the infrastructure in scope
Perform activities justification for performed tasks to event monitoring process and control areas and application (ISA, SOR, TEARS)
Officer that supports Voice operation, Help Desk, Field Support, Desktop and Laptop (software development CDP, antivirus), local application releases in TEST (UAT) and PROD environments implementation, Techroom operation and coordination
Strong interpersonal skills including both written and oral communication
The technical ability to understand the potential challenges with the business request and the ability to work with a team to develop solutions/options
Ability to support multiple tasks concurrently and foster a team atmosphere
Successful track record of working with customers, channel & strategic partners
Self-motivated, ambitious and goal oriented
Work will have to be of a consistently high standard with a focus on timely and accurate delivery
Process definition and creation, including document control
Exposure to audit and/or risk management activities preferred
Ability to plan, organize, monitor workload and priorities across multiple groups
Proven ability to develop solutions to solve business challenges; strong business perspective (key to frame the impact to clients and how best to solution the impact)
Demonstrated proactive leadership in driving new initiatives and in leading cross-functional teams
Proficiency with all MS Office products
Contributor, Strong work ethic, Act with urgency , courage and conviction, Be accountable – own the outcome, Act with integrity – do what is right, Analytical approach with an eye for detail and emphasis on accuracy

177

Infrastructure Analyst Resume Examples & Samples

Accountable for Enterprise tooling supported services
Effectively manage role to ensure
Appropriate capabilities within the teams are maintained and developed
Create and Develop an environment for continuous improvement
The team is motivated and have ongoing commitment to the service
Manage key stakeholders across Infrastructure Services

178

IT Infrastructure Analyst Resume Examples & Samples

Associate's Degree/Technical diploma or higher from an accredited institution
Minimum of two (2) years of Information Technology experience
Experience working with Firewall technologies
Experience working with Server & Cisco Network hardware and software
Minimum of five (5) or more years IT experience
Experience with GMP processes

179

IT Infrastructure Analyst Resume Examples & Samples

6 years of experience with Microsoft Windows 2008 R2 or 2012 server configuration and administration
2+ years of experience with a combination of administering and deploying VMware Sphere 5 or 6 and Horizon View 5, 6, or 7
Security+ CE Certification with up–to–date CEUs
5 years of experience with Dell or Cisco UCS server management
5 years of experience with implementing VMware, UNIX, and Windows STIG's
5 years of experience with PowerShell, PowerCLI, or NaviCLI
3 years of experience with EMC VNX or XtremIO Storage Array's using Fiber Channel or Fiber Channel over Ethernet
3 years of experience with programming in JSON or REST API automating VMware installation
Experience with Cisco NXOS Switch and Router configuration
Experience with Hyper–Converged Virtualization hardware platforms, including Cisco HyperFlex, VMWare VSAN, or NUTANIX
Microsoft Certifications, including MCITP–EA or MCSE

180

Engineering Infrastructure Analyst Resume Examples & Samples

Gather capacity data for CST applications
Analyze system capacity and application utilization data
Prepare presentations and reports on CST capacity management
Review capacity presentations and reports with CST AD teams
Work closely with JPMC experts particularly those in TOC and GTI
Monitoring server performance
Tracking server utilization
Ordering additional capacity when necessary
Reporting on system utilization to the various tenant AD teams
Alerting Senior Management to critical situations
Limited travel to other JPMC facilities may be required
3 - 5 years’ experience with relational database management and reporting
1 - 3 years’ experience with Capacity Monitoring
3 - 5 years’ experience with SQL
1 - 3 years’ experience with report design and testing
1 - 3 years’ experience with server monitoring
Knowledge of Application Development processes to include full project lifecycle
Ability to communicate effectively with Application Development teams
Knowledge of Hardware configurations (Physical/Virtual Servers / Cloud computing)
Knowledge in Operating Systems (Unix, Linux, WIN, AIX)
Ability to work across teams to eliminate possible issues

181

Server Infrastructure Analyst Resume Examples & Samples

Install and maintain server hardware and software
Administrate Test, Certification, and Production IIS and SQL environments
Liaison with in-house development and external vendors to ensure applications are successfully deployed through the change control process
Perform backup and restore of all systems including VMWare guest file systems, windows file shares, SharePoint web and database content, SQL Server database and transaction logs and IIS web content
Assist customers with hardware and software problems and requests
Monitor system performance metrics and provide capacity planning to meet application SLAs
Research and propose possible hardware and software
Evaluates, justifies, and implements tools and techniques designed to automate work activities
Ensure compliancy with asset management, software license management, data security, and Sarbanes – Oxley audit requirements
Lead technical projects as assigned
Respond timely to after-hours/weekend calls from help desk or onsite IT staff
Resolve incident reports and service requests according to documented service level agreements
Prefer strong technical knowledge of MS SQL Server, MS SQL Reporting Services, and IIS. Working knowledge of Windows Server, SharePoint, VMware ESX, SAN Technology, NetBackup
Experience supporting Dell server hardware
Highly self-motivated and results driven
Ability to multitask and work with minimal or no supervision

182

Infrastructure Analyst Resume Examples & Samples

Certification to Cisco CCNA and Juniper JNCIA is required; further accreditation to CCNP or CCNP Voice would be an advantage
A good knowledge and experience is required of
LAN/WAN protocols, technology, networking principles (for example VLANs, DHCP, DNS, routing, TCP, UDP protocols)
Cisco, Juniper and Aruba Architecture and equipment
Microsoft Skype for business
IP Telephony & Unified Messaging Systems
Cisco Video Conferencing solutions, including Cisco Telepresence
Windows, IOS and OSX operating systems
The job holder requires a good knowledge of Contact Centre technologies and previous work experience in call centres
Hands-on experience of installing/configuring/ replacing network hardware components is required

183

Infrastructure Analyst Resume Examples & Samples

Lever key technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
Develop and input into key technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
Track the infrastructure requirements, and manage technical change, throughout the delivery life cycle
Assist and help as required with the resolution of complex tier 3 operational incidents, and determine the root cause of the problem
Schedule and actively manage business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
Maintain timely and accurate communications with Project Managers throughout the delivery life cycle, to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
Keep abreast of latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of Cathay Pacific Airways
Build and maintain strong relationships with key hardware and software vendors and delivery partners
Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users requests from the underlying business problems
Provide technical advice to Information Technology (IT) colleagues on the use of the IT Infrastructure asset
Collaborate with other IT domains to drive business and technology innovation
Keep abreast of the corporate strategy, business plan and latest industry trends
Available to provide 24/7 support as required

184

Infrastructure Analyst Resume Examples & Samples

Experience with virtualization technologies, e.g. Microsoft Hyper-V, VMWare ESX
Experience supporting hardware including HP and Dell Enterprise servers
Basic database administration, Sybase and DB2 preferred
Excellent interpersonal and communication skills (verbal & written)

185

Infrastructure Analyst Resume Examples & Samples

Team covers 24x7 (365 days a year – weekends and holidays). Appointed person will work 12 hours on day and night shifts depending on the shift pattern. Shift pattern includes days off in order to not exceed monthly hour norm defined by Polish law
Monitor all systems via centralized monitoring toolsets, to resolve or escalate problems in accordance with documented process and procedures, within pre-defined timelines, to prevent any financial impact to the business
All errors must be logged within the Business agreed Problem Management System, to the defined standard and in accordance with departmental requirements
Coordination of Service restoration activities, which include conference call facilitation, escalation to support organizations, notification to senior TI managers & Customers/Business, using pre-defined problem and incident management standards and toolsets
Perform all manual activities to the defined standard, following documented procedures explicitly, to ensure continuity and compliance of process. Any change related activities that require a change to the standard BAU documented process, both in terms of complexity or timing of event, must be performed exactly as stated within the fully approved change record. Escalate any inaccuracies, ambiguity or seek clarification where required, prior to performing non-BAU activities
Provide professional first-line support out of core Business Hours when customers report problems directly to the SDMC. SDMC Operatives will ascertain the scale and impact of a reported problem and escalate to the relevant Support Organization where appropriate, notifying their line manager / supervisor accordingly
Assess and highlight risks in the environment based upon procedural exposures, current Information Security policies and Risk Assessments
Advanced monitoring activities and validation
Escalation of standard issues and calls hosting
Analyse standard issues retrospectively to improve monitoring process
Timeline preparation for encountered issues
Engagement in complex projects
Inform Lead for possible severity issues, request assistance from Lead \ Operation Manager if needed
IT problem management or error handling basic skills
Helpdesk knowledge in area of validating Branch Workstations issues would be an advantage
Fundamental knowledge of at least one platform, preferable multiple platforms (Windows Workstation, Windows Server, Network, Application)
Knowledge of Incident Management processes along with associated tools such as ServiceNow or similar is desirable
Strong written and oral communication skills. Technical level English as must have and Spanish language skills as optional
Ability to work in a high volume, pressurized, financial organization. Organized and methodical, ability to multi task, with good time keeping skills
Commitment to the concept of Service Delivery and to delivering work within tight deadlines
Ability to quickly learn multiple platforms, toolsets and processes
Ability to liaise with both technical and non-technical personnel
Ability to take ownership for activities under their control
Proactive and flexible in terms of workload and providing cover is essential, due to the nature of the environment, shift patterns and workload
Reliable team member, enthusiastic and eager to learn

186

Infrastructure Analyst Resume Examples & Samples

Provide Tier I Technical Support (Network) for Citi’s global technology infrastructure
Work in a 24/7 support environment in a rotational shift arrangement
3-5 years of networking experience
1+ experience working with automated operations services like DNS and Load Balancing
Cisco or Juniper certifications
Ability to communicate clearly; lead audio meetings; Strong in both written and verbal communications
Knowledge of multiple technologies including networking, voice, perimeter, riverbed, etc
Ability to support multiple issues
Ability to investigate and analyze major incidents
Preferred candidate will have understanding of multi-vendor network environment
Intermediate knowledge of routing protocols such as EIGRP, BGP, OSPF and RIP
Understand how to troubleshoot within a network environment and escalate issues appropriately
Familiarity of PC skills including Microsoft Office Products
Must be able to train new team members on group policies and procedures

187

Infrastructure Analyst Resume Examples & Samples

Exposure in HP BSM will be an added advantage
Ability to prioritize and escalate in a timely manner
Must be a SME in Distributed Platforms
3-5 years of experience in distributed platforms
Good understanding of all the major distributed platforms
Preferred candidate will have understanding of multi-vendor Distributed environment
Understand how to troubleshoot within a Distributed environment and escalate issues appropriately
Participate in the shift turnover and ensure to collect all the important updates
Review all the open tickets in Service Now and work with team to address the relevant ones
Review all the open Changes in Service now and work with team to address the relevant ones
Ensure all the emails are read and addressed immediately
Ensure that all the PCMs/emails are read and is aware of all the processes
Ensure that the tasks performed by the team members are validated for its correctness
Take up the tasks when the volume is high to ensure that the SLA is met
Perform audit on the tickets/changes and ensure that the audit metrics are met and achieved
Generate regular reports to understand the trend/volume and to identify opportunities for fix
Ensure that any escalations in the shift are addressed immediately
Ensure that the shift has members as per the shift and incase of any deviation inform the lead
Identify the areas of improvement and document them for tracking
Ensure that all team members are aware of the audit [parameters and are following it
Ensure that team follows call opening scripts
Address any knowledge gap for any resources immediately
Conduct a shift discussion every day to sensitize the areas of focus and also to update on the new changes if any
Ensure the breaks are handled appropriately by the team members. No group breaks or long break

188

Analista de Infraestrutura de Ti-it Infrastructure Analyst Resume Examples & Samples

Experience: Experience with infrastructure
Communication Skills: Medium capacity to interact with other teams in international locations. Intermediate read and write English skills
Education: Incomplete BS in Computer Science OR technical training equivalent OR an equivalent in education and experience required
Behavioral Competencies: Good team player. Demonstrates alignment with the organization's values and success factors
Desired Technical Skills: Environment setup and maintenance using Linux, Install, Compiler, Shell/Bash. Ping, trace, Dns, Https, Proxy. Apache installation, PHP, Memcache, WLP, Nginx. SVN/Git. Docker. Oracle database

189

Infrastructure Analyst Resume Examples & Samples

Coordinate tasks with local Help Desk and Field Support teams, as well as monitoring performance and quality of service
Active participation in keeping all local Desktops and Laptops in compliance with company standards and policies, and updated with latest vulnerability prevention software (antivirus, fixes and patches). This is done in coordination with regional and global teams
Trigger deployment of software to the local Desktop and Laptop devices via automated tools (CDP - DSI)
Coordinate tasks with local Techroom operators team, concerning end of day/month/year reports distribution, EOTI (End of transactions input) daily process and ad-hoc client transactional reports business requests
Maintain information about relations with 3rd Parties (Vendors) current in the company inventories (CASP+) as BSRM, also coordinating vendor support interactions
Participate in IT (products or services) procurement process
Request and follow up on Corrective Action Plans, and Risk Acceptance processes related to CTI Area
Review and approve payments for provided IT services/products for the CTI Area, also for active contracts
Participate in expenses planning for annual budget approval process
Take active participation in CTI Area financial accounting
Provide an informed opinion about new hardware purchase based on user needs, available brands, models, and compliance with the company approved HW standards
Support Continuity of Business process for the CTI area associating processes, assigning test participants, reviewing/approving tests and preparing the infrastructure required for local COB exercises
Support Local Voice infrastructure initiatives, identify business needs and engage respective areas (GVI, GVO) to provide solutions. Additionally provide Level1 support for CISCO voice infrastructure (MAC = Move Add & Change)
Serve as Project Manager for CTI initiatives
Implement local application releases in TEST (UAT) and PROD environments via documented instructions provided (SQL scripts, compiled objects deployment)
Provide temporary access to databases for application production support when the required documentation and approval process is complete
Execute application repairs for production support when the required documentation and approval process is complete
Create Change Requests to document and justify changes to existing local infrastructure (servers, databases, network, voice, etc. )
Redact and periodically refresh local CTI procedures documentation
Provide evidences for Management Control Assessment process, also remediate deviations pertinent to the infrastructure in scope
Act as Backup resource for Officer that supports Servers, Network, Perimeter (Firewall, B2B), Media Mgmt, Backup, Storage, Virtualization, DB engine areas
Perform active justification for performed tasks to event monitoring and control areas (ISA, SOR, TEARS)

190

Infrastructure Analyst Resume Examples & Samples

Coordinate the delivery of support services to clients and business partners who support CITI operations in Costa Rica aligned with CTI Regional service agreements with the business
Manage properly and communicate with users any interruption of IT service
Effectively plan and provision service resources to ensure the availability of resources to support SLAs agreed with the business
Plan, manage and coordinate outsourced IT resources in order to maximize efficiency in the delivery of services, with social responsibility and special care in the work environment
Meet with CITI in the best practices of the industry in the delivery of services to users and business
Manage and control the licensing of the 2000 CSC Costa Rica teams
Manage inventories, stock of safety and controls for the conditioning of the equipment necessary for the constant operation and growth of the business
Purchases of technological equipment for the adequate supply of inventories and deliveries of equipment in time for delivery of business projects

191

Infrastructure Analyst Resume Examples & Samples

Purchase Order (PO) management in appropriate system
Follow procedures for monthly processes e.g., Save tracker update, Intercompany charges/expenses
Capitalization of equipment purchased by Local CTI
Accrual for vendor invoices
Managing booking entries for any correction of financial numbers
Provide input and assist with the preparation of the CTI/ICG country budget (included expense and recovery plan) based on Product Cards methodology
Follow Corporate policies and procedures e.g. in relation to the treatment of tax on invoices
Build relationship with CTI customers
Work closely with ESC and Vendor managers
Timely trackin monthly variances and ad/hoc requests to Regional Office and Clients
Provide regional office and in-country management with detailed reports
Update plan budget regularly with forecast number
Timely reporting to supervisor and escalation of issues
Support Project Managers with project related financial background information
Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, PowerPoint
Financial background preferably at a Financial Institution or Service Center
Strong communication & negotiation skills
Presentation, information sharing and communication skills
Focus and determination and attention to details
Financial College or University degree is an advantage

192

Infrastructure Analyst Resume Examples & Samples

The job involves the collaboration with regional and global teams so the person must have good communication skills and fluent in English
Good working knowledge of Windows Active Directory, Networking, MS Office and Market Data Applications
Eager to provide excellent service to customers while working under pressure
Team player with proactive attitude to resolving problems
Eager to learn new skills and adapt to new technologies

193

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Ability to exchange complex information within team and with others
Analytical thinking and experience with data analysis tools and methodologies
Cisco Certified Network Associate(CCNA) knowledge of Ciso routers and switches, knowledge of routing protocols like RIP, EIGRP, BGP and OSPF and LAN switch technologies including spanning tree
Knowledge of data networks within the various enterprise levels from branch/ATMs, Campus sites, WAN circuit technologies and Data Centre network technologies and 3rd party technologies
Ability to liaise with the PM, discuss business requirements directly with the business, communicate potential options and solutions both in layman’s terms to the business but also in technical speak to the implementers of the solutions and the peers reviewers of the design

194

Infrastructure Analyst Resume Examples & Samples

Requires thorough knowledge of LAN/WAN systems, networks, and applications
Under limited supervision, oversees the support, purchase, and installation, of network communications for customers, including LANs and/or WANs. IPT experience is desired in addition to WAN experience
Works on problems of a diverse nature and set of equipment and associated problem sets where analysis of situation requires logical evaluation and judgment
May be responsible for evaluating current network systems performance and trending
Coordinating hand-offs of incidents to the appropriate technical personnel for follow-up (typically a follow-the-sun) model
Candidate needs to be skilled in analysis, troubleshooting and resolution of network incidents
Willing to work within a large global team
After hours and weekend work is sometimes required
Must be willing to be part of an on-call rotation for production support
ITIL familiarization is desired (Incident/Problem/Change/Configuration Management)
Work with various networking tools, equipment and processes
Monitoring work queues to ensure assigned tickets are completed within SLA
4+ years of experience in network implementation and operations
No immigration sponsorship offered for this position
No relocation assistance provided for this position
CCVP, CCNP or CCIE Cisco Certifications
Experience working with change management

195

Infrastructure Analyst Resume Examples & Samples

Recommend, design, test, install, configure, document, troubleshoot and maintain a large scale corporate network in the following areas
Monitor/resolve issues through our global ticketing & change management systems
Anticipate/diagnose problems and solve issues – often under time constraints – to meet SLAs or project deadlines
Recommend improvements to network infrastructure and associated components/services
Work closely with global colleagues to meet team goals, KPIs, and improve processes
Remain current on emerging technologies via professional groups, trade magazines, internal/external training, independent research/study, and other avenues available
Perform other tasks as requested by IT management
Bachelor’s degree in computer science, mathematics, engineering or related field and 4+ years of IT network infrastructure experience, or Master’s degree in computer science, mathematics, engineering or related field and 2+ years IT network infrastructure experience
Experience in implementing, administering, and troubleshooting network infrastructure devices
Specific experience in implementing, administering, and troubleshooting network infrastructure devices, including: firewalls (Check Point/Cisco), routers (Cisco/HP), switches (Cisco/HP), WAN accelerators (Riverbed/Cisco), load balancers (F5 BigIP), Wireless Access Points and Wireless LAN Controllers (Cisco), DNS/DHCP (QIP/runIP), RADIUS & Authentication (Cisco ISE) and monitoring/troubleshooting applications (HP/MRTG/Cacti/Wireshark)
Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, WINS, NTP, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD)
The ability to understand and implement network traffic analysis, remote access & firewall encryption, authentication & authorization technologies
An understanding of SDN and Cloud technologies
The ability to work with a geographically diverse team
The ability to travel occasionally
A willingness to mentor more junior staff members, interns and support desk
The ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
The ability to work closely and effectively with global customers & vendors for project or service related issues
Strong oral, written, communications and presentation skills
Willingness to support a 24x7x365 environment which may require after-hours, weekend and holiday work

196

Infrastructure Analyst Resume Examples & Samples

Implement policies and procedures surrounding Information Technology and Security
Build complex and dynamic collections, queries and reports as required
Bachelor’s degree in Computer-related field or equivalent experience
5+ years of production support in high uptime environment
5+ years of SCCM 2012/2016 administration, management
5-7 years of desktop / server administration
Must have expertise in SCCM and SCCM software update function
Experience in SCCM packaging and deployment and agent side troubleshooting/

197

Senior Core Infrastructure Analyst Resume Examples & Samples

Responsible for day-to-day DASD and Backup management on mainframe
Perform trending reports related to MF DASD and Tape
Define new alias to appropriate catalogs, and update tables when required
Understanding of Tape Stacking and Virtualization concepts
Provide problem resolution associated with JCL, job abends, data retrieval/ recovery and perform root cause analysis
Day-to-day support activities include: volume backup & recovery, data movement, catalog management & maintenance. These activities accomplished through the use of DFHSM, DFSMS, DFDSS, FDR/ABR, CA-Vantage, CA1 or CA-TLMS software
5 or more years’ experience in controlling, monitoring and maintaining system storage space allocation and availability in Z/OS environment
Proven experience working with DASD management tools including one or more of the following (SMS, FAVER, FDR/ABR, and CA-Vantage)
Proven experience working with Data Library for mainframe (DLm)
Experience with tape robotics hardware (3494ATL, TS3500ATL, 3592 drive, TS7740VTS)
Experience with mainframe/midrange Tape Management tools (i.e. TLMS) across platforms
Experience testing new or revised system storage related hardware and software products (i.e. DFHSM, DFSMS, DFDSS, FDR/ABR, Open Tech, CA-Vantage, and TLMS software)
Practical knowledge identifying appropriate system storage allocation alternatives to internal customers
Knowledge of mainframe base utilities (i.e. JCL, IDCAMS, IBM utilities, ISPF, DFSORT)
Working knowledge of dataset structure and catalog management
Experience working with internal customers in resolving problems associated

198

Senior Core Infrastructure Analyst Resume Examples & Samples

Responsible for day-to-day DASD and Backup managementon mainframe
Day-to-day support activities include: volume backup & recovery, data movement, catalogmanagement & maintenance.These activities accomplished through the use of DFHSM, DFSMS,DFDSS, FDR/ABR,CA-Vantage, CA1 or CA-TLMSsoftware
Experience testing new or revised system storage related hardware and softwareproducts (i.e. DFHSM, DFSMS, DFDSS, FDR/ABR,Open Tech, CA-Vantage, and TLMSsoftware)
Practical knowledge identifying appropriate system storage allocationalternatives to internal customers

199

Infrastructure Analyst Resume Examples & Samples

Work within one of the most respected global financial services company
Utilize diverse technology instruments (including remote tools) to support large (150+) customer base across multiple locations. Responding positively to complaints, problems, and sometimes negative and emotional behaviour
Handle requests into Incident Management System (ServiceNow), assign, update, and resolve incident as needed. Interact with overseas engineering teams
Support telecommunication, voice systems and DSI
TI telecom project management, workstations administration
Support routers, switches, firewall environment, expand boxes and PBX
Hardware (workstations and servers) support
Further knowledge of the working of a financial bank
Accepts new challenges, responsibilities and assignments. Works outside of ordinary routine. Additional projects and responsibilities as assigned by Supervisor
Opportunity for trainings and professional certification (e.g. Microsoft Certification, ITIL)
High professional education
Managing the provision of technology services within a financial services environment
Microsoft Products/OS, desktop and servers
Basic Networking Skills
Financial Industry connectivity (e.g. Central Bank connectivity requirements, Stock Exchange connectivity, etc.)
Interacting with a demanding customer-base at senior levels and ensuring credibility is maintained through solid delivery against commitments
Working in a heavily controls-focused environment
Technical Knowledge of the following is required: Office, Windows 7/10, Remote Access (VPN/SecurID), Hardware Diagnostics, Data Network Fundamentals, Intranet, ServiceNow
Network + / CCNA Certs would be helpful

200

Infrastructure Analyst Resume Examples & Samples

Hold an understanding of the business context, how technology underpins business process and to apply that in the IS delivery of fit for purpose solutions and changes
Apply expert knowledge in assisting resolving teams in their provision of appropriate solutions to problems. Use expert knowledge to help business to make best use of, and maximise their investment in technology (recommendations, art of possible etc)
Work with Service Management, Service Operations and Suppliers to implement Service Improvement Plans to minimise functional issues and disruptions
Manage the pipeline and lifecycle of small technology changes from requirements to stabilisation and ownership post deployment
Own and maintain technology product roadmaps for the Whitbread estate to inform stakeholders on current status within Whitbread, technology directions and inform plans and budgets
Work with Project Managers to create project briefs for medium and large change to deliver the agreed roadmap in line with patching, upgrade and replacement policies, and within business and budgetary constraints
Support the Service Design and Transition, and PM's to accept new Technologies and medium and large change into Technical Services "Business As Usual" processes
Provide material to enable Service Catalogue to accurately reflect Technologies available

201

Infrastructure Analyst Resume Examples & Samples

1+ years of IT experience working on customer issues
An understanding of both distributed and mainframe platforms
Experience troubleshooting IT issues with the ability to react quickly
Experience working on short term problems and issues while working with various support groups to develop long term solutions
Experience troubleshooting network connectivity

202

Infrastructure Analyst Resume Examples & Samples

Assist in the development of operational guidelines and procedures for the support of server hardware systems, server operating systems and network infrastructure
Provide on-call after-hours operational support for critical infrastructure services as required
Execute the testing, implementation, and coordination required for successful project delivery
Provide operational support for existing infrastructure systems and services
Perform server deployments and ongoing operational management of server environments using automated provisioning technologies, proactive health monitoring tools and capacity planning techniques
Identify opportunities for process improvement through automation techniques
Support enterprise network storage and backup environments
Support network switching/routing, WAN/LAN infrastructure in an enterprise data center
Perform on-site or remote diagnosing of hardware and operating system problems using integrated diagnostic tools and techniques
Develop structured diagrams for the specification of servers, storage, networks and other infrastructure services as required
Conduct research and make recommendations on new IS solutions, services and processes
Accept responsibility and hold themselves accountable for their actions and results
Strong familiarity with the industry trends in technology and ability to apply them where appropriate
Experience supporting large, enterprise, highly available production environments
Strong technical knowledge of network, desktop, server, storage and security hardware/software configurations
In-depth knowledge of

203

Infrastructure Analyst Resume Examples & Samples

Possess a thorough understanding of computing, networking, and/or telephony environments
Ability to communicate effectively with individual contributors, management and vendors
Comprehensive problem analysis and problem solving capabilities

204

IT Infrastructure Analyst Resume Examples & Samples

Perform operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc
Perform analysis and resolve problems to restore normal IT Infrastructure operational levels
Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
Assure compliance to required standards, procedures, guidelines and processes
High School Diploma or equivalent required
Previous Meditech application support experience

205

IT Infrastructure Analyst Resume Examples & Samples

Perform operational support of IT Infrastructure technology including, but not limited to, Epic, Vidyo, network, security, messaging, storage, voice, etc
Telemedicine application and peripheral configuration and support
Knowledge of Epic electronic health record
Knowledge of Vidyo telemedicine video conferencing

206

IT Infrastructure Analyst Resume Examples & Samples

Troubleshoots, maintains, upgrades, and provides solutions to call routing problems and to hardware/software problems
Resolves issues with telecommunications vendors and assists with system installations for adjunct call center applications including call recording, work force management, etc
Collaborates with users, vendors, and other technical staff members on the identification, isolation and correction of problems or enhancements
Consistently follows standard change management processes. Documents and evaluates impact of required changes
Traditional telephony expertise in call routing; PBX / ACD concepts and best practices
System engineering: installing and configuring servers; performance monitoring vendor servers; basic and advanced troubleshooting server operating systems; basic and advanced troubleshooting of server hardware platforms
Knowledge of Avaya PBX and Call Center products is highly desirable

207

Infrastructure Analyst Resume Examples & Samples

Reporting on Infrastructure tasks recorded in our Service Management Tool
Providing assistance to infrastructure teams in service management quality and resolution times
Work closely with the different infrastructure teams to help manage and report on the infrastructure components within the data centre
Providing statistics on Infrastructure capacity and performance
Gathering and collating inputs from all Infrastructure teams
Both standardising and enhancing Management Information
Hosting of 3rd party engineers, clients and Boeing staff
Governance of Data Centre security controls
Perform data centre audits to ensure SCIDA compliance
Work closely with the data centre technician to maintain and administer the data centre planning tooling

208

Infrastructure Analyst Resume Examples & Samples

Problem diagnosis and solutions documentation
Implementation, administration, support, and maintenance of a variety of hardware, software, and network products
Ability to provide operational support for existing infrastructure across the Telford site. Including but not limited to: Servers (HP/Dell), SAN, VM, IBM AS/400, Exchange (2003/2010), SQL (2008/2012), DNS/DHCP/WINS, LAN (Cisco/HP), Wi-Fi (Cisco WLC and AP’s), Antivirus (McAfee), Backups, WSUS, Citrix, blown fibre, cat-5/6 structured cabling, PBX and telephony management
Design, implementation, support, monitoring and maintenance of infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Generator), cooling and fire suppressant systems and ensuring availability of infrastructure services
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems
Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provide training or arranges for vendor training for system users. Develop cost estimates and make recommendations for systems development and upgrades to existing systems
Collaborate on, or lead IT infrastructure projects through to successful implementation and hand over to operational support
Fire Prevention duties to be performed in line with the Fire Prevention Strategy Document (Server patching/preventative maintenance on all systems)
Ability to provide a level of desktop support as needed, including but not limited to
Educated at least to “A” level standard or equivelant with a recognised IT qualification at this level or above.Together with at least 5 GCSE’s at Grade “C” or above including English and Mathematics
Knowledge of network environments and concepts such as Active Directory, TCP/IP, DHCP and DNS
Knowledge of Microsoft Server technology and infrastructure platforms including but not limited to: Windows server operating systems, messaging (Exchange) database (SQL), Firewalls, and Citrix
Knowledge of technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of but not limited to: Cisco network LAN, WAN equipment and Cisco Wireless Infrastructure
Knowledge of technical analysis, implementation, configuration, and upgrading of virtualised server infrastructure
Knowledge of PC’s, laptops and other hardware, Windows Operating Systems and Microsoft Office
O - Excellent organisational, analytical and problem solving skills

209

IT Infrastructure Analyst Resume Examples & Samples

Installing, configuring, and supporting Windows Servers, Workstations and Process Applications
Analyzing business processes, information gathering, interpreting requirements, developing specifications and implementing process workflow, including routing and approvals
Performing activities/processes that manage Server Operating Systems, Hardware and Provisioning (AV, Backup, Patching, etc)
Participation on project teams to deliver quality server architectural solutions
Supporting critical control centers
Developing and promoting standard operating procedures
Performing problem resolution and root cause analysis along with recommending and implementing preventive techniques
Documenting standard operating processes and procedures
Ensure NERC CIP compliance requirements are meet and maintained
Participation in 24x7 on-call rotation
Bachelor's degree in Computer Science or a related discipline; OR 3 years of equivalent direct work related experience
One or more years of prior equivalent work related experience in addition to a degree
Experience working in a regulated environment such as NERC CIP, SOX or HIPAA
Familiarity with Linux Operating Systems
Familiarity with SCADA Security and NERC CIP Security requirements
Knowledge of EMC Storage Software, SAN attached storage, EMC Avamar, HP Blade Systems, Citrix, Numara Footprints, VMware, Shavlik NetChk, McAfee ePo
Ability to learn / adapt quickly to a rapidly changing environment - ability to manage change
This position requires the incumbent to be well rounded in all facets of systems administration and possess the ability to quickly assess and take ownership of a situation with a commitment to work until a resolution is found
Expertise with Windows Operating Systems
Prior experience with change control processes
Experience with infrastructure support tools such as backup, Anti-malware and patching
Organization and customer service skills
Excellent teamwork skills
Ability to thoroughly document work processes, communicate, and adhere to processes

210

Infrastructure Analyst Resume Examples & Samples

Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
Installing/extending/relocating/testing all carrier circuits to the network hardware
Installing/de-installing/relocating all patch cabling for systems and network hardware
Installing/de-installing/relocating all Data Center hardware
Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical, and communications vendors
Assist w/the coordination of network component configurations
Coordinate and Install SAN cabling infrastructure
Managing network ports and assist with all consumable capacities. (cables, labels, tie wraps, rail kits, etc.)
Maintaining the integrity of the data center facilities, systems, and communications environments through general housekeeping practices and best operations practices
Provide hands-on, break/fix level 2 support for the data center systems and communications environments
Coordinating, and approving data center infrastructure change controls
Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes
Performing required compliance activities
Producing network consumables updates and contributing to weekly management reports
Coordinate activities in support of all projects and technical requests within the Americas Data Centers
Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
Provide clear and detailed turnover to next shift workers for continuity

211

Senior IT Infrastructure Analyst Resume Examples & Samples

Bachelor's degree in Computer Science or a related discipline; OR 4 years of equivalent direct work related experience in lieu of a degree
Two or more years of related experience with IT application or infrastructure support and/or development in addition to a degree
Working knowledge of systems programming procedures and processes
Practical experience with systems programming/workstation design
Strong inter-personal skills (listening, conflict management, approachability, negotiations)
Perform analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications, and devices
Proactively communicate upcoming infrastructure changes to customer base to ensure smooth transitions and decrease any negative impact on business
Identify opportunities to use emerging technology to increase efficiency and flexibility
Demonstrated ability to build working relationships and communicate issues with different levels within the organization
Ability to work effectively in a work plan driven/team environment
Demonstrated ability to effectively research / investigate (trouble-shoot) reported issues
Experience working in a regulated environment such as SOX and NERC/CIP
Experience working with external software vendors

212

Infrastructure Analyst Resume Examples & Samples

This position will facilitate daily workflow distribution amongst the available staffing base for specific command center function. This includes handling workflow re-allocation in response to dynamic operational needs or unexpected staffing challenges while maintaining minimum coverage levels for the function or engaging management for escalation
Use the monitoring systems to conduct in-depth analysis and provide the Command Center Management and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident
Receive calls from internal clients or partners within CTI reporting business impacting high severity issues which require immediate engagement
Rapidly engage Command Center Management and Technical Support teams upon receipt of these types of calls
Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for Mexico
Provide effective response when answering phone calls into the CTI Command Center Hotline. Serve as the entry point for incidents into the support incident lifecycle; this includes initial incident recording and classification
Possesses intermediate knowledge of the technology infrastructure supported by the Command Center
Possesses the necessary technical skills and managerial acumen required to drive critical issues to resolution through direct engagement and collaboration with partner organizations across CTI
Ability to work in a fast-paced operations environment
Ability to articulate technical information to large audience with various levels of technical knowledge base, including a business management audience
Ability to provide clear and detailed documentation of all technical troubleshooting tasks performed on all incidents in order to maintain proper continuity in a 24x7 operations center environment
Understands Banamex specific business processes and operational practices
B.S./B.A. degree level is desirable, but experience in Tandem, IBM, Unisys and Open platforms is more relevant than formal qualifications
Proficiency with English is necessary for engagement with Global Command Center leadership

213

Senior Infrastructure Analyst Resume Examples & Samples

Collaborating on solutions with the UK infrastructure team
Participation in the process and documentation improvement projects scheduled
At least 10 years’ experience working in an infrastructure delivery and support role
CCNA or MCSE certifications desired
Ability to travel within the USA, Canada, and the United Kingdom when required
VMware Virtualization 4.1
Login Scripts (Desirable)
Support (Essential)
Microsoft Exchange 2003 / 2010
Disaster Recovery builds (Essential)
Bridgehead Server Model (Desirable)

214

IT Infrastructure Analyst Resume Examples & Samples

The installation, customization, implementation, documentation and ongoing maintenance of Open Systems (Linux & VMware) software products on all platform tiers (operating system/middleware/data base) with basic/limited scope and complexity
Analyzing the performance of test and production environments using monitoring tools on our server platforms to ensure performance levels are maintained at appropriate levels
Identifying operating system or software problems related to the software products they support and work with external vendor support organizations to provide resolutions to the system issues or product defects
Installation, support, and maintenance of Linux servers and the applications that run on them. This will include all patching, updating versions, and implementation of Security policies and settings
Provide programming to automate systems tasks. Programming languages such as PERL, Python or shell scripting will be used to automate system tasks on any platform
Assists in performing less complex operational support of IT Infrastructure technology including, but not limited to, network, security, messaging, storage, voice, etc
Assists in performing less complex analysis and resolve problems to restore normal IT Infrastructure operational levels
Assists in the completion of less complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects
Assures compliance to required standards, procedures, guidelines and processes
Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check
B.S Degree in a Business discipline or Computer/Information Science
Candidate should have a basic understanding of the Linux Operating System
One (1+) plus years work experience in or with one or more of the following: Unix/Linux/Windows system administration, configuration, and troubleshooting techniques; operating systems such as Linux, Windows, or middleware technologies and/or scripting and program languages, Python, Perl, Shell, Java

215

Senior IT Infrastructure Analyst Resume Examples & Samples

Work with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions. Utilize and participate in the full system development life cycle, per current Gateway Health Plan standards
Provide assistance and/or leads application development project deliverables -- e.g. requirements, use cases, user stories, user interface design, testing cases, testing outcomes, approvals, and training materials. Obtain appropriate level of signoff as appropriate after each sprint
Responsible for verification that the delivered requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production. Accountable for identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects and issues. Provides production support via defect fixes, CRs or any other related. Accountable to provide project status back to the appropriate Management group or customer, staff involved in release activities and/or various PMO groups
Collaborate with customers, business analysts, partners, and IT team members to understand business requirements that drive the analysis and design of quality technical solutions. Concentrate on providing innovative solutions to business needs
Accountable to provide required technical support, including release implementations, on-call and 24x7 support when necessary. The ability to work in a dynamic, and sometimes, stressful environment with complete focus on client and customer services. A high level of professionalism and confidentiality is a must
Assure compliance to all Gateway Health Plan and Gateway Health Plan IT standards, policies and procedures
Effectively communicate with team members, customers, partners and management, including assisting with or conducting technical walkthroughs, reporting project status, enabling vendor solutions and providing accurate and concise documentation
High School Diploma or equivalent is required for all levels
Proficiency with Avaya Contact Center in a SIP enabled contact center
Experience using maintenance tools and software loads to determine and correct equipment failures
Ability to develop and present forecasting for call volume and staffing projections, analyze call volume and call handling trends to identify seasonal and other potential impacts and monitor real time call volume within operations
Recognize process and/or organizational inefficiencies and provide possible solutions to call center management
Outgoing personality that fosters effective one-on-one communication with call center users and advocacy of call center services with the goal of increasing call center use
Experienced with modern contact center technology (e.g. ACD, IVR, CRM, WFM)
Excellent communication skills and interpersonal skills
Ability to problem-solve and to think tactically and identify significant success factors

216

Analista de Infraestrutura de Ti-it Infrastructure Analyst Resume Examples & Samples

Experience: Technical experience with knowledge of infrastructure concepts and tools. Has been through the full life cycle of implementing infrastructure improvements more than once
Communication Skills: Medium to high capacity to interact with other teams in international locations. Advanced/Fluent English skills
Education: BS in Computer Science OR technical training equivalent OR an equivalent in education and experience required
Desired Technical Skills: Experience as Linux sysadmin, managing/supporting large-scale, multi-platform environments. Participated in fully automated packaging and deployment over full software lifecycle, good skills in designing and developing code/tools, demonstrated ability to produce high quality work to shared code standards, able to work autonomously, good communication skills, excellent knowledge of one or more of the following technologies: Continuous Delivery, HPOO, Bladelogic, Docker, Puppet/Chef, Java, Maven, Jenkins, Mercurial/Git, Linux/Unix bash scripts, Ruby/Python or similar scripting skills
Behavioral Competencies: Excellent team player. Seen as a positive influence on the team and on the organization. Demonstrates leadership skills and resilience to work under pressure

217

Infrastructure Analyst Resume Examples & Samples

Provide superior customer support and problem solving solutions
Supports, troubleshoots and maintains software and hardware assets
Installs, maintains, and troubleshoots company infrastructure
Tracks and support incidents within an enterprise ticketing system
Monitor, maintain and document enterprise infrastructure
Perform administrative tasks and document internal procedures
Research problems, identifies trends and focuses on proactive solutions
Maintains and tests system backups of servers, desktops, and laptops
Responsible for software configurations and updates, maintenance, and troubleshooting
Assist with onboarding and off boarding users
Helps in creating documentation of computer installation and maintenance procedures
Member of global IT organization providing 24/7 support across the enterprise
2+ years of relevant experience in a diverse and distributed enterprise environment
Technical proficiency including systems experience, strong troubleshooting and problem solving skills, and issue management in a multi-platform environment
Knowledge of public cloud providers AWS and other major vendors of public cloud
Deployment and operational expertise in Windows and Linux platforms
Outstanding written\oral communication skills and fluent in English
Knowledge of emerging technology solutions, industry trends, and progressive operations methodology
Experience in biopharma, diagnostics, or life sciences is preferred

218

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Proven customer service experience
MS Office (Excel, Outlook and PowerPoint)
Request management experience
Software Asset Management experience
ITIL/Six Sigma experience

219

Collab Infrastructure Analyst Resume Examples & Samples

Act as mentor for colleagues
Assure quality standards for a delivered solution or installation
Ensure client satisfaction
Ensure operational hardware on client site
Ensure operational software on client site
Ensure personal growth and development
Own and resolve problems
Owns and takes responsibility for the delivery of a solution or installation
Pre-configure hardware before installation on client site
Pre-configure software before installation on client site
Propose planning and/or solutions for a bid
Provide telephonic, remote and on-site support to clients

220

Infrastructure Analyst Resume Examples & Samples

Provide day to day administration for Microsoft Outlook/Exchange 2013, Microsoft Lync 2013, Microsoft SharePoint 2013, Symantec Messaging Gateway and Symantec Mail Security for Exchange as well as a mobile messaging environment (Apple iOS and MobileIron are a plus)
Conduct ongoing monitoring and maintenance to ensure stability and optimal performance on all server environments
Keep management up to date on any outstanding production related issues
Provide assistance, documentation, and training for support personnel
Adhere to company software licensing policies and practices
Participate in on call rotation and provide after-hours support as needed
Identify and resolve problems affecting messaging systems performance, efficiency, and availability in a timely manner
Ensure all policies and procedures are followed, work within the scope of the project, and adhere to time constraints
Perform routine server maintenance tasks such as maintaining messaging application patches, Exchange databases, monitoring SQL server database
Create and maintain daily/weekly/monthly operational checklists and operational reports
Create and implement task automation and monitoring tools

221

Risk & Bank Infrastructure Analyst Resume Examples & Samples

Responsible for management of daily Reg W & Reg O monitoring
Exception management and resolution of GS Bank exposures/covered transactions
Completing mortgage pre-closing checklists to ensure documentation meets regulatory requirements
Preparation of daily/monthly management reports for senior management including Bank Board and Bank Management Committee
Process analysis to improve control, scalability and efficiency for daily process management
Problem solving capability for complex transactions impacting Bank regulations
Provide project management leadership and support for new product development and Technology builds/enhancements
Monitor and understand the workflows, processes and regulations impacting Operations for Bank activity
Extensive ad hoc analysis for Bank transactions and impact on various Bank regulations (Reg W/23A)
Liaise with multiple groups across the firm including Bank Legal, Compliance, Technology, Controllers, Private Bank, Sec Div, IBD, IMD and various Federation & Operations teams
Bachelor’s degree with a minimum of three years of experience in financial services
Aptitude for building relationships and ability to communicate complex issues to senior stakeholders
Self-motivated and proactive team-player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
Background in financial services control-side ‘line-roles’, e.g. Compliance, Finance, Operations
Experience working with Securities and / or Derivative instruments, and the regulations governing them
Experience project managing technical process change programs

222

IT Infrastructure Analyst Resume Examples & Samples

4+ years of experience with supporting infrastructure functions and system administration
Experience with analyzing system requirements and advising on the authoring of IT infrastructure system administration documents
Ability to work in a challenging team environment with varying backgrounds and customers
Experience with human resources and administrative functions
Experience with NRO administrative systems and processes

223

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Fresh graduate to 1 year work experience
Bachelor's degree in Information Technology, Computer Science or any related course
Interest to work in an IT Operation environment including infrastructure and application systems
Experience in handling collection of data for review and auditing, communications and influencing skills, including to senior managers and peers
Well versed in MS Office software (e.g., Excel, Powerpoint)
ITIL knowledge with foundation certification is preferred

224

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Single Point-of-Contact for raising requests for all APAC direct staff hires in Taleo system
Ensure that all approval requirements are met prior to raising Taleo / staff requisitions
Ensure accuracy and correctness of info against Pre-approval of staff requests SharePoint
Consolidation of Weekly Taleo Report from HCR&A (Human Capital Reporting and Analytics), and provide summary to each CTI Unit

225

IT Infrastructure Analyst Resume Examples & Samples

Key specific accountabilities-
Event Management (80%) – Monitor the Database Infrastructure performance and health and remediate if there are any events indicating any degradation of database services
Incident Management (5%) – Handle the database Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services
Change Management (5%) – Implement the technical changes/ configuration changes at the database level (Account provisioning, schema releases, database configuration changes)
Decision making and problem solving –
Core knowledge of Database technology - Oracle
Good understanding of database architecture, system process
Have a good understanding of Database utilities and tools and its usage
Good problem solving skills and demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
Act as technical first point of contact internally and externally for technical queries
Represent database support team at technical meetings as required
Promote the use of technical standards, procedures and best practice and maximize the use of toolsets and automation,
Work with regional 1st and 2nd line teams to drive problem management/event reduction
Manage incidents /problems/changes recorded. Analysis of incoming incidents and alerts and ensure quality delivery within defined service levels

226

Infrastructure Analyst Resume Examples & Samples

Lead small-to-mid-sized GIS projects and project teams
Support of hardware/software maintenance to include troubleshooting, installation and upgrades, Level 3 support
Support multiple locations worldwide (domestic and international travel may be required)
Assist with architecture and design of infrastructure solutions and methodology
Resolve incidents through effective troubleshooting methodology, Level 3
Maintain accurate updated documentation while performing essential job duties
Liaison with vendors, partners, and external resources
Assist other analyst with troubleshooting and fulfillment processes
Ability to train other staff on technical operations
Subject matter expert on the operation, maintenance, management, and deployment of multiple computer infrastructure hardware/software solutions
Act as escalation point and technical SME for all Data Protection issues (Backup/Restore, Archive, Disaster Recovery)
Stability and operational management of the Data Protection platform
Provide rapid response to Sev 1/Critical issues which might occur in support of Tier 1 platforms
Responsible for following change control procedures to plan/test/implement infrastructure changes in coordination with business owners and/or internal customers
Design and oversee the operational life-cycle for all Data Protections systems
Minimum of five years of experience in supporting computer infrastructure hardware, applications, and systems required
Computer infrastructure-centered certifications required
Expert-level understanding of EMC Networker and Data Domain platforms is required
Expert-level understanding of enterprise-class Disaster Recovery solutions is required. Knowledge of this in the public-Cloud context is preferred, but not required
Equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job preferred

227

Infrastructure Analyst Resume Examples & Samples

Act as escalation point and technical SME for all Linux/Unix systems
Stability and operational management of Oracle Virtualization platform
Provide rapid response to Sev 1/Critical issues which might occur on Tier 1 platforms
Create, modify and troubleshoot shell scripts as needed/required, Level 3
Responsible for the health and stability of all Linux/Unix systems
Design and oversee patch management for Linux systems
General technical administration of public cloud IaaS and PaaS solutions
Expert-level understanding of Linux systems in an Enterprise solution context is required. Specifically, Oracle Linux and/or RHEL expertise is strongly preferred
Admin-level knowledge of public cloud platforms (AWS, Azure, etc) is preferred, but not required

228

Senior Infrastructure Analyst Resume Examples & Samples

Lead monitoring engagements with internal customers
Design and maintain monitoring tools to operational standards
Work as tier 3 expert/SME/owner for monitoring tools
Perform upgrades and system maintenance as appropriate
Investigate and propose new monitoring tools & techniques, run proof-of-concept engagements, recommend options and implement and run in production
Ability to lead monitoring engagements and act as single point of contact for all monitoring queries
Must be able to work with other monitoring SMEs to implement monitoring solutions across different tools and areas
Must be willing to learn new tools and
Ability to architect, implement and own operations for monitoring tools
Ability to identify, communicate and deliver monitoring requirements for applications and infrastructure
Ability to understand complex application infrastructures and develop monitoring solutions to support them
Ability to understand and dissect n-tier applications
Ability to work with other teams across the business to identify and implement monitoring for their areas
Experience with tiered monitoring solutions including familiarity with synthetic, real user and tier isolation monitoring concepts
Tool experience to include some or all of: HP BSM toolset, Service Now, agent based and agent-less monitoring tools such as OMW, Orion, Nagios, Bluestripe FactFinder, Splunk, Evolven, Dynatrace etc
Experience with or exposure to IT operational analytics, KPIs and presentation of same
Preferable previous exposure to Life Sciences industry and experience with highly regulated environments and compliance requirements
Performance engineering experience is a bonus eg: demonstrable transactional analysis skills and experience with tools such as HTTP analysers or transaction breakdown technologies

229

Infrastructure Analyst Resume Examples & Samples

Maintain current updates to the Aperture (work flow) and inventory systems
Assist w/the daily coordination of installs, de-installs, and redeployed equipment with the onsite DCSD (Data Center Service Delivery)
Ensure accurate and concise documentation of inventory is maintained. Ensure that all equipment is properly labeled and bar coded within 24 hours of arrival
Ensure that proper power requirements are satisfied, as per hardware specifications, for each device
Maintain asset management policies and procedures throughout device lifecycle
Update the monthly corporate fixed asset list
Maintain the cabinet inventory and plan for future installations of cabinets
Assist in supporting all disaster recovery/continuity of business tests that affect ones’ site
Assist in the coordination of project related activities outside of Business as Usual (BAU) activities

230

Infrastructure Analyst Resume Examples & Samples

Monitor infrastructure remotely
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Investigate second line support calls assigned and identify the root cause of incidents and problems
Provide telephonic support to clients

231

Infrastructure Analyst Resume Examples & Samples

Attend User calls received in Service Now within the defined SLA. Respond and Resolve the user problem within the defined time frame and TAT
Update Service Now regularly with status of calls attended & resolves the tickets assigned to the specific engineer with their respective Service Now user ID
Verify the pending calls, take corrective action & update the activity
Escalate unresolved problem as per matrix to concerned party in the event of problem not being resolved as per the defined time frame
Attend con-call with onshore or offshore in absence of TL or Shift-in charge in case of an outage
Maintains integrity, security and confidentiality of all sensitive information and the physical security of the customer operations
Adheres to company asset usage policies. E.g. Internet usage and customer security
Adheres company’s and Customer’s "Standards of Business conduct"
Awareness of Information sharing
Testing and acceptance / rejection of equipment
Installation / Removal of software to / from computers
Obtains diagnostic data to assist in the investigation and resolution of problems. Matches unresolved incidents against existing problems, known errors and other incidents. Ensures that incidents and problems in systems and services are fully documented within the configuration/change management & problem reporting system
Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database
Assists in the analysis of incidents and problems to show trends and potential problem areas, so that action can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
Conducts tests as defined in project/change implementation plans and records/communicates the details of any failures in a concise but complete manner
Configures the infrastructure/applications environment as required by the service being implemented or revised
Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on SM7
Develops commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
For all requests that cannot be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved

232

Senior Core Infrastructure Analyst Resume Examples & Samples

Drive partnership with business, IT, and IT facilities partners to define facility start up, maintenance and restacks
Responsible for cost, schedule, and communication of facility restacks and moves
Prioritize business cases and risks to establish a clear understanding of the stakeholders’ environment in supporting solution development
Own the creation of product charters including cost benefit analysis, functional and technical design documents to ensure traceability
Analyze/interpret business requirements and perform current/target/gap/impact analyses, articulate business needs, gaps and impacts across all areas and provide clear proposals to close gaps
Drive and lead the software development life cycle (SDLC) including authoring documents, ensuring completion of review, approval, and signoff of documents, assisting throughout the solution design, development, QA, UAT, and defect resolution process, and handoff to production
Lead understanding and delivery of change management associated with regulatory, market or TIAA internal business processes, IT solutions and tools
Regularly brief senior management as necessary on pertinent issues and financial updates
Three or more years of a combination of facilities and technology start up, maintenance, restacks, moves, adds, and changes experience
Knowledge of IT Facilities (MAC, Power Downs, LAN/WAN, etc.)
Experience leveraging Clarity, MS Office, MS Project and Share Point
Experience leveraging ServiceNow and FMI Interact or similar space and move management systems/IT ticketing software
Agile / Waterfall methodologies
Data Mapping and process flows

233

Infrastructure Analyst Resume Examples & Samples

Strong Interpersonal and organizational skills
Possess office skills like MS Word, Excel and Powerpoint
Knowledge in Mainframe TSO navigation, JCL coding, CA-1 Tape Management system and Open system Netbackup system

234

Senior IT Infrastructure Analyst Resume Examples & Samples

Bachelor's degree in Computer Science or a related discipline; OR 4 years of prior equivalent work related experience in lieu of a degree
Two or more years of prior equivalent work related experience in addition to a degree
Two or more years of practical experience with Operating Systems, Software and Hardware and general computer usage and support skills
Ability to effectively prioritize activities and focus team efforts based-on priority
Ability to research independently, multi-task, and meet deadlines under tight timeframes
Ability to build working relationships with different levels within the organization
Ability to resolve complex issues. Is able to present information on technically complex subjects in an understandable manner in both oral and written form to senior management and any other necessary audience
Works independently with very little direct supervision or review
Recognizes appropriate times to raise issues and provide status updates
Demonstrates the ability to absorb change and continue with positive results
Displays maturity in approach and ability to effectively handle stress and frustration
Facilitate meetings and provide direction to others
Previous experience building and managing project environments at Duke Energy

235

Infrastructure Analyst Resume Examples & Samples

Works as part of a team which has responsibility for designing, implementing, maintaining, and troubleshooting IT infrastructure hardware and software systems
Works within teams to manage day-to-day global infrastructure environment including documentation and training necessary to allow 24/7 operations personnel to deal with most common issues
Assists with architecting new infrastructure services and connectivity as required to meet changing business needs
Participates in specific projects including the design, justification, and implementation of new capabilities
Learns to use analysis tools to understand and improve the performance/functionality of specific applications
Understands and learns proper security mechanisms to protect the infrastructure landscape from internal and external threats
Has interactions with vendors and service providers to understand the relationship, learns how to troubleshoot issues, ensures adequate support levels are in place, and evaluates new offerings
High degree of focus on learning the organization and gaining practical experience
Possess a general understanding of computing, networking, and telephony environments
Good communications skills as this individual will be interacting very closely with persons supporting infrastructure and with consumers of infrastructure services

236

Rohq-cti-infrastructure Analyst Resume Examples & Samples

Degree in Electronics Engineering or Computer Science
At least 3 years of working experience, preferably in banking industry
Experience in regional supports/coordination in asset management, report generation and strong in matrices
Ability to work independently in a fast paced environment
Independent with initiatives and good interpersonal skills
Detail oriented and committed to accuracy
Process oriented and project management skills
Strong Computing Skills in HP Openview Asset Manager, Business Objects and office automation software

237

Senior IT Infrastructure Analyst Resume Examples & Samples

Five or more years of experience with system administration and troubleshooting the MyTime application
Three or more years of development experience with Java based MyTime application is preferable
Experience with MyTime application refreshes, migration path setup and Policy Migrations
Experience with MyTime application install, patching and configuration setup
Demonstrated ability to build working relationships with different levels within the organization
Proven ability to work in a team environment to solve complex problems

238

Senior Infrastructure Analyst Resume Examples & Samples

Masters’ degree in a technical or scientific discipline (Computer Science, Electrical Engineering, Mathematics, Logistics Management, or Structural or Mechanical Engineering)
At least seven (8) years’ recent experience in infrastructure assurance, communications, intelligence, logistics, medical, or other technical fields
Experience as a United States Military Officer (MAJ/O-4 or above) or equivalent civilian rank (GS-13 or above) in the Department of Defense

239

Junior Infrastructure Analyst Resume Examples & Samples

Building infrastructure as required by projects
Commitment to supporting a highly-available solution; attention to details, quality and response time
Use automation to deploy application and configuration
Liaise with third party hosting companies to ensure regular maintenance including patching within agreed timelines
Provide input to customer reports
Carry out applications maintenance tasks
Ensure solution documentation is accurately maintained
You will be part of new and ongoing projects
Linux system administration (Redhat, Debian, any other linux flavour would be a plus)
General understanding of Linux processes, file systems and resource management
Experience using system monitoring tools (e.g. Zabbbix, Nagios, Cacti and the likes)
Understanding Web servers (Apache), load balancing, high availability and clustering concepts
Basic bash scripting
Understanding of virtualization Technologies (Vendor agnostic)
Understanding of TCP/IP and related protocols (HTTP, ssh, NFS)
Basic Understanding of networks - routing/switching, firewall, loadbalancing, VPN, DNS - (Vendor agnostic)
Comfortable dealing with users with varying levels of IT knowledge
Experience in a large, highly available Linux environment
Exposure to automated environments
Extremely motivated and enthusiastic
Proactive and self-starter
Will be confident, articulate and literate, presenting him/herself as a professional at all times
Self-motivated, disciplined, able to work on own initiative and take responsibility for own work
Committed to the achievement of excellence
Constantly strive to discover and learn new technologies
Ability to balance client business priorities with technical requirements
Resilient and able to work in an organization that is undergoing change due to growth
Ability to work on multiple projects in parallel

240

Infrastructure Analyst Resume Examples & Samples

Understand Citi Policy and Standards as it applies to user entitlement reviews
Work with internal business partners in providing guidance throughout EERS (Enterprise Entitlement Review System) feed QA or exemption processes
Skill in organizing resources and establishing priorities
Understand and implement the documented QA process
Ability to provide technical coordination and management of development and/or implementation projects in area of expertise
Produce periodic metrics and reporting of progress, issues and possible risks
Track progress in Citi tools, including MS Excel
Assist application and infrastructure development and support teams in creating high quality entitlement feeds into EERS
Communicate QA requirements to the application and infrastructure development and support teams
Fluency in both English and Spanish
Demonstrate influencing skills in a decentralized environment
Demonstrate good influencing, facilitation, and partnering skills
Individual should be analytical, flexible, and team-oriented, have good interpersonal, communication and follow up skills with strong attention to detail and ability to multi-task
Technical proficiencies in MS Word, MS Excel
Lead meetings with this global community
Good communication and presentation skills to interact with Senior Management
EERS Knowledge
MS Excel advanced functions / Power Point

241

Infrastructure Analyst Resume Examples & Samples

Participate and tracking integration initiatives (App, Storage, Network, Data, System, Security and Development) ensuring that they are aligned to new technologies
Participate for ensuring the platform in terms of attention to vulnerabilities reported by the vendor prioritizing the update of the most critical
Establish the baseline of the platform, as well as the utilities and products that run on it to establish the correct relationship of components and keep track of changes that occur on them
Document all procedures related to the activities of the post and review them every 6 months to ensure their validity
Act as a viewer promoting that new systems are not implemented in this platform and promote the migration of the current applications to global platform promoting innovation and re-engineering
Define Roles that have the responsibility to perfect the platform
Operational experience in a multi-business, high volume, environment
Event Management Systems (Monitoring)
Processes and best practices of administration of information technologies
Technical Support TANDEM Platform
Architectures and technological platforms
Management skills and interpersonal relationships
Medium technical knowledge in HP NON STOP TANDEM
Ability to express their views convincingly in a clear, logical and, orally and in writing
Knowledge of IT processes such as events, incidents and problems; Change, release, configuration management, among others
Experience in different technologies software, hardware and communications voice and data
Basic experience in project management
Basic experience in evaluating architecture, processes and standards from a strategic perspective
B.S./B.A. degree level is desirable, (informatic, any engineering, systems) but experience in Tandem, IBM, Open platforms is more relevant than formal qualifications
Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work
A good team member, communicate well with other team members and take guidance where necessary

242

Senior IT Infrastructure Analyst Resume Examples & Samples

Responsible for the design and development of IT systems
Responsible for the design and development of IT systems. This includes but is not limited to Networking / Telecom / Server administration
Develops and design and functional specifications documentation for Existing IT systems. produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements
Produce deliverables related to the project(s) assigned and assists in post implementation support and system enhancements
Responsible for gathering, compiling and synthesizing information with regard to Business processes and/or Technology systems
Extensive Knowledge of various computing environments. Windows, Linux, MACOS. Must demonstrate a clear knowledge of Client Server application core functionality and Network communication protocols
Anticipates implementation obstacles / Risks. Escalate to invested stakeholders, and develop contingency’s / Alternatives to mitigate Risks
Must have a working knowledge of application and Server Migration processes
Must be able to effectively communicate to team members at all levels
Commits to deliverables with customers and/or management. Must Meet project Deadlines
Mentors less-experienced staff with responsibility for their technical development with periodic updates to Reporting Manager
Performs any and all other duties as assigned
Must have a BA/BS degree and at least seven (7) years of experience

243

Infrastructure Analyst Resume Examples & Samples

Software lifecycle, component upgrade, and decommissioning
Patching and security vulnerability rollout
Maintenance of security and cryptography to required standard – SSH keys, digital PKI certificates
Deployment of secure builds/secure configuration and maintenance to prevent config drift
Drive reduction in complexity and standardisation of the Middleware Application Hosting estate
Creation and adherence to IT security principles and Barclays IT security standards
Compliance monitoring of the security of the estate
Adherence to build standards
Patching and maintenance of the estate to defined standards
Strong communicator with the ability to communicate at all levels (technically, business, audit, senior stakeholders)
Ability to build relationships and collaborate with other teams
Act as conduit between internal risk functions and Middleware technology teams in relation to deployed products
Ability to make decisions and solve problems based upon considered options and evidence
Awareness of risk/cost drivers and how these may influence risk appetite
Innovative and creative when faced with complex technical tasks
Able to prioritise and multi-task to reach desired business outcomes
Strong Risk Management Skills
Proven knowledge of all audit and control tools, techniques and practices
Good knowledge of IT Security both broadly across the industry and in relation to Middleware technologies including developing threats and vulnerabilities
Strong knowledge of Barclays Global IT Standards and industry best practice
Understanding of cryptography, authentication and encryption methodologies via keys and digital certificates

244

Senior Infrastructure Analyst Resume Examples & Samples

Identify, document, and assess critical infrastructure required to support all command missions
Conduct integrated analytical methods by evaluating the potential consequences of disruption from all-hazards threats and incidents on infrastructure in the USEUCOM AOR. Research will include identifying critical infrastructure that supports USEUCOM’s primary and supporting missions which will be used to develop a USEUCOM Strategic Asset List (SAL)
Provide expertise in asset tiers (tier one – mission failure, tier two – mission degradation) during formulation and management of the SAL; these results are used to formulate vulnerability assessment schedules informing decision makers to strengthen infrastructure security and resilience on USEUCOM critical infrastructure
Determine interdependencies between various critical infrastructure assets
Provide technical expertise to assist in developing yearly assessment schedules
Assist in planning and facilitating vulnerability assessments by coordinating development of an assessment focus statement with USEUCOM components (USAREUR, USAFE, NAVEUR), staff and Agencies. The assessment focus statement defines the goals, objectives and other parameters framing the assessment
Provide supplemental technical assessment services. This includes providing support to the assessors and assessed organization before, during, and after the assessment
Prepare and maintain a risk management matrix detailing the threats, hazards, vulnerability, and impact of loss for each finding from an assessment
Assist USEUCOM staff and components in the determination of vulnerability ratings and appropriate risk management response to vulnerabilities found during the assessment
Track vulnerabilities and remediation actions in concert with the assessed organization to assist in the management of risk to mission and specifically the relevant critical infrastructure. Maintain awareness of current and advancing technologies to continually broaden expertise
Partner with components and staff to prepare briefings on status of USEUCOM’s critical infrastructure for the USEUCOM Deputy Commander’s critical infrastructure update
Collaborate with the USEUCOM Staff to help shape execution of the Mission Assurance (MA) program to comply with Departmental level guidance
Work with the USEUCOM staff and other subject matter experts to integrate key terrain-cyber analysis with the USEUCOM SAL. Collect, assess, and disseminate MA-related threat and hazard assessments and warnings, as appropriate, to subordinate elements and other authorized activities
Participate in MA advisory forums and provide recommendations on addressing mission risk based on the work of assessment teams and post assessment risk management analysis
Identify, document, and assess critical infrastructure required to support all command missions. Coordinate with the Joint Staff, subordinate commands, Services, Combat Support Agencies, and other DOD activities to assure the availability and operability of USEUCOM identified critical infrastructure and assets
Assist the USEUCOM staff in ensuring that critical infrastructure is incorporated into deliberate and crisis action planning, ensuring that data, information, and assessment results are integrated and shared
Review, collect, and analyze data to draft technical reports, charts, briefings and other operations related documents

245

Rohq-cti-infrastructure Analyst Resume Examples & Samples

1 to 2 years relevant work experience in IT Operations or related field
Sound knowledge in IT Operations including infrastructure and application systems
Very good understanding and awareness of the ITIL Change management process and procedures
Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
Advanced user of Microsoft Excel and PowerPoint
Strong analytical and presentation skills in business reporting which includes advanced business writing skills
Ability to work under pressure and strives for efficiency and effectiveness with commitment to service assurance best practices
ITIL® Foundation Level Certification preferred
Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers and Senior Management
Ability to manage multiple problems with conflicting priorities

246

Senior Infrastructure Analyst Resume Examples & Samples

3 years’ experience in information technology infrastructure leadership
5 years of experience as a Network Engineer or Architect with 3+ years in direct hands on role placing emphasis on implementing architectural standards, engineering designs, and project cutovers
Cisco certifications including CCDP, CCNP are preferred
Must have the ability to multitask in a high energy environment
Expert level of knowledge of Cisco Data Center Architecture including Nexus 9K, 7K, 5K, 2K, Catalyst switches and IP Services
Experience with firewalls, network load balancers, and WAN optimizers
Strong understanding of MPLS, BGP, OSPF, EIGRP, LAN/WAN network design, TCP/IP, wireless networking and network problem resolution including packet capture analysis
DNS implementation and support experience
Ability to comprehend, analyze and research problems of a complex nature, contributing to problem resolution decisions and operational recommendations
Proficient with high availability planning, component redundancy design and implementation
Ability to review existing environment and make recommendations based on best practice
Ability to design a large-scale enterprise network using standard best practices
Demonstrated history of excellent communications and writing skills with the ability to facilitate technical designs and architecture discussion with stakeholders

247

Senior Core Infrastructure Analyst Resume Examples & Samples

Lead and collaborate with project teams on provisioning, deployment, post deployment failures troubleshooting, related defect resolution and OS/Server patching related coordination
Will troubleshoot complex problems with root cause analysis communicate problems and solutions both verbally and in writing to internal customers and management
Serves as subject matter expert (SME) in DevOps Support
Strong troubleshooting skills of various Infrastructure, Database, Middleware and application components in order to ensure the defect resolution SLAs are met
May serve as departmental liaison to interdepartmental or interdivisional project initiatives
Provides mentoring and training to more junior staff
Strong ability to work collaboratively with various IT staff while working on complex issue resolution
4 or more years work experience of Middleware engineering/administration supporting Weblogic/WebSphere/TomCat/Apache application servers for Production/staging/testing and development environment
Experience in deploying applications (WAR, JAR and EAR) in stand-alone and clustered environments
Experience writing UNIX scripts using ksh, bash, pearl, python
Strong proficiency with System & application integration
Hands on experience in Redhat, Weblogic, Websphere, Tomcat etc
Strong experience in Web Services standards and technologies (e.g. XML, SOAP, WSDL, XSD, UDDI, REST, etc.)
Extensive troubleshooting, triage, root cause analysis and performance monitoring skills
Ability to troubleshoot issues outside of middleware spaces (OS, Network, Database, F5, SAN,..)
Ability to lead troubleshooting by coordinating with various app-dev/QA and Infrastructure partners
Knowledge on F5 –BIG IP setup and configuration
Knowledge on J2EE application architecture
Familiar with AD, Site Minder single sign-on configurations
Ability to write, use and update scripts to automate daily operations
Have used common messaging systems: MQ, JMS, SI Bus, Enterprise Service Bus (ESB), IIB: Message flows,
4 or more years of experience supporting distributed platform (Redhat Linux, Weblogic, Apache, TomCat, Oracle Database)
3+ years hands on experience of various deployment tools such as Serena, Nolio and related troubleshooting
3+ years of system & application integration experience
1+ years of using SPLUNK, wring SPLUNK queries and creating SPLUNK dashboards
Ability to work with multiple business partners in a infrastructure, app-dev and QA to resolve the issues

248

IT Infrastructure Analyst Resume Examples & Samples

This is a role for someone who is skilled in Unix system administration and Veritas technologies. The person will be a part of large Unix team and would be supporting business projects with Infrastructure delivery
Leading Business projects with E2E process - Take the full ownership of assigned projects, handle the project activities, complete all tasks and deliver the desired on agreed timelines by ensuring there is no project delivery failure. Follows appropriate infrastructure object deployment build guides or revised to ensure the error free delivery
Manage and handle technical escalations to initiate, co-coordinate, remediate and resolve the problems based on project priority and criticalities to ensure that all requests from users for assistance are handled promptly and effectively These will include all Unix system admin activities on Linux and AIX infrastructure
Key specific accountabilities
Take full ownership of the assigned project activities and ensure that they are delivered in time and to quality
Implementation of changes on UNIX infrastructure
Be SME for UNIX
Technical knowledge requirements

249

Senior IT Infrastructure Analyst Resume Examples & Samples

Advanced knowledge of VMware technologies including: VMware vSphere 5.5 and 6.0 Enterprise Plus, vCenter server, vCenter Operations Manager, NSX, VMware Site Recovery Manager, and Zerto
Experience in the follow areas
Bachelor's degree from an accredited College or University in Computer Science or a related discipline with 2 or more years directly work related experience, Or 4 or more years directly work related experience in lieu of degree
2 or more years practical experience with Operating Systems, Software and Hardware
Experience with Powershell
VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)
Experience with vCenter Orchestrator, vRealize Operations, NSX, Log Insight, VRNI, and Hypervisor and storage array integration
Experience with Software defined networking
Experience with Public, private, or hybrid cloud
Working knowledge of various environments included networking, SQL, Oracle, clustering, IIS, Websphere, and Weblogic
Strong scripting and automation capabilities
Knowledge of IT security best practices

250

Infrastructure Analyst Resume Examples & Samples

Ensures that all requests from users for assistance are handled promptly and effectively 24x7 (managed through on-call and standby arrangements). Is pro-active to ensure that users make effective use of the facilities available to them
Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimized
For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies
Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents
Ensures that the requirements of agreed internal and/or external levels of service are met
Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
Manages the assigned test bed for customer and provides relevant information and support
Accepts application objects from application development projects and/or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides to implement onto target infrastructure
Configures the infrastructure environment as required by the service being implemented or revised
Produces test specifications as required by project/change implementation plans, conducts tests as defined in these specifications and records the details of any failures in a concise but complete manner
Builds relationships with internal Barclays clients, discuss and understand their infrastructure needs both on a practical and commercial level. Provides input/influence to design activity
Design, develop and test required code/script needed as aprt of Change or Project work
Exhibits good team player skill
Follows all the ground rules specified by team, group or organization
The jobholder should have some awareness of the banking products, services and business
The jobholder will have exposure to IT tools, techniques and services relevant to their knowledge area and have a broad awareness of those used throughout other areas
Proficient in Customer Service Techniques
Techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of products and services
Formal qualifications required to operate at this level of specialization (typically an IT or generalist degree)
Training in Mainframe systems

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