Experience Analyst Resume Samples

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B Koepp

Bernardo

Koepp

61922 Rippin Ford

Dallas

+1 (555) 115 5337

61922 Rippin Ford

Dallas

Phone

p +1 (555) 115 5337

Experience Experience

Los Angeles, CA

Experience Analyst

Los Angeles, CA

King Group

Los Angeles, CA

Experience Analyst

Works with the content and development teams to plan the work to be include in future releases
Creates use cases and assists in the development of user testing documentation materials
Develops the product backlog by working with product owners and team members
Verifies the acceptance criteria has been met after the completion of development
Documents internal and external workflows and approval processes
Creates reporting around the progress of a release to share with the team and product owner
Generates business processes and work flows associated with project goals

San Francisco, CA

Senior Experience Analyst

San Francisco, CA

Rempel LLC

San Francisco, CA

Senior Experience Analyst

Analyze and present results from research to management. (20%)
Facilitate design, concept and prototype sessions with stakeholders. (10%)
Prepare and document findings and recommendations for stakeholders using methods such as wireframe, storyboards, mockups and user flows. (10%)
Develop and maintain a Voice of the Customer dashboard, tracking customer satisfaction, conversion, and pain points for customers
Clarify research goals based on input from cross-functional ecommerce teams
Plan user research activities such as participant recruiting and scheduling, materials production, lab preparation, and other logistics
Prepare, document and present findings and recommendations to stakeholders

present

Detroit, MI

Senior Analyst, Experience Analytics

Detroit, MI

Ziemann, Bode and Dicki

present

Detroit, MI

Senior Analyst, Experience Analytics

present

Provide strategic input into marketing & communications plans based on knowledge of past campaign performance and industry best practice
Development of strategic M&A plans: explicitly defining what we want to learn, what we will measure to learn it, how we will measure it, frequency of measurement
Develop ROI pro forma business case projections to set expectations for campaign performance
Analyze and interpret behavior to illuminate opportunities to optimize channels, content, personalization/customization, pathways and funnels, and spend
Make connections between program results and business situation, market dynamics, and consumer trends
Presentation of insights and associated recommendations to internal and external clients
Provide consolidated insights across similar campaigns and channels

Education Education

Bachelor’s Degree in Quantitative Field

California State University, Los Angeles

Bachelor’s Degree in Quantitative Field

Skills Skills

Poised and professional, comfortable in a client-facing role
Extremely strong interpersonal and client presentation skills (but surely you knew that if you made it this far into the job description, right?)
CMS prior experience and knowledge (commonly used CMS: Adobe, Sitecore, Drupal)
Aesthetically driven and advocate for the user
A love for the digital space (practices, procedures and technologies) and user-centered design principles
2-3 Years experience working as a front end-developer, Business Systems Analyst, Solutions Designer, or equivalent
Deep understanding of advertising in the digital space
Willingness to jet-set across the country … or the world
Experience with Agile Methodologies and tools, such as Jira
A desire to work in a multitasking, fast-paced environment — we’re talking lightening fast

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Product Analyst, Guest Experience Resume Examples & Samples

Provide analysisand reporting for all stakeholders on a weekly, bi-weekly, monthly and quarterly bases
Create and maintain external Knowledge Base for products; ensure articles are available in supported languages and updated with new / current content
Create and maintain internal support pages for products; ensure internal articles are maintained and updated with new / current content
Build and maintain relationships between support and development teams
Work with development teams to ensure launch requirements are met for new product launches
In-depth skills as it relates to analytics and reporting; Excel, SVN, Image Editing, Power Point, Microsoft Word, Microsoft
An experienced self-starter who welcomes input and excels in a creative, collaborative environment
A multi-tasking, super communicative wordsmith that is flexible in a fast-changing environment
An understanding that the player comes first; a team player who will go out of their way to assist and provide an excellent user experience. A knowledge that no job is too small, and an eagerness to help out in any way possible
A sense of humor! We want someone who will work hard and play hard!
Internet savvy! You know the internet like the back of your hand
Passion for the social networking and community space
Desirable: Previous experience with managing or participating in an active online community is a plus!
4-year college degree and history of academic success

Global Client Experience Analyst Resume Examples & Samples

Develop client experience analytics that can be leveraged globally
Become the expert in the identification of common client journeys across businesses with the ability to search out the root causes of issues and to provide actionable insights that will drive the development of improved and/or remarkable client journeys
Become the expert in understanding the optimal application of our analytic capabilities, resources and tools
Examine and test new data sources that can be leveraged to enhance our understanding of client journeys
Test new tools and techniques that can be leveraged globally to develop deep insights from client experience data sources
Develop common standards and processes for client experience analytics and reporting that drive actionable insight
Develop partnerships across the globe with Global & Local Market, business, IT and Decision Management Teams
8+ years of experience in Financial Services in and/or around analytics (5+ years hands on analytics)
Deep understanding of financial services data combined with an appreciation for digital and customer experience analytics
In depth understanding of Customer lifecycle management within the financial services domain (Cards, Retail bank, Mortgage, Lending/liability product)
Ability to understand both technical requirements (i.e., data environments, analytic tools and techniques) and business implications
Deep understanding of data governance, data privacy and usage requirements. Prior experience with digital data a plus
Experience providing guidance and direction to a remote team of business analysts
Ability to lead a group of peers to turn recommendations into implementation plans
Strong relationship building and communication skills
Poise and professionalism
Continuous curiosity and positive attitude
Experience working in a dynamic, fast paced environment
Bachelor's Degree required, Master’s Degree desired
Candidate should have worked in any of the following domains: Credit Cards, Retail bank, Mortgage, Lending or Liability products

Analyst, Experience Insights Internship Resume Examples & Samples

Performing data collection, data cleansing and validation, and reporting/analysis tasks
Integrating multiple data sets contributing to a '360-degree' view of the Guest
Supporting the analysis and validation of forecasting, predictive, and optimization models
Creating prototypes and building proofs of concept in support of operating tactics and strategic decision making
Proficiency in optimized SQL
Proficiency with Teradata SQL
Proficiency with SAS Enterprise Guide
Demonstrated ability to convert customer needs in to a completed solution
Proficiency with multiple programming languages including JavaScript, HTML, and CSS
Demonstrated ability to use JSON, XML, restful services and web sockets
Demonstrated ability to manage several projects simultaneously
Demonstrated strong organizational and time management skills with attention to detail
Demonstrated aptitude and willingness to learn new science, software, and analytics applications
Strong written, communication and presentation skills and tools
Familiarity with SAS Enterprise Miner / SAS BRM
Familiarity with graphics design and layout as it relates to prototype software design
Familiarity with server configuration and software deployment
Familiarity with Excel, Word and PowerPoint or Keynote
Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months OR currently participating in a Disney College Program or Disney Professional Internship
Majoring in Data Analytics, Information Systems, Data Science, Computer Science or a related area

Analyst, Experience Insights Internship Resume Examples & Samples

Proficiency in optimized SQL, Teradata SQL
Demonstrated ability to manage several projects simultaneously with strong organizational and attention to detail
2 years of practical experience with SAS or one of the following
SAS Certified Base Programmer for SAS 9
SAS Certified Advanced Programmer for SAS 9
SAS Certified Big Data Professional Using SAS 9
SAS Certified Statistical Business Analyst Using SAS 9: Regression and Modeling

Merrill Edge Client Experience Analyst Resume Examples & Samples

Strong project management skills and experience executing initiatives that improve existing or create new processes
Experience in Investments and /or Consumer Lines of Business
Ability to develop and maintain strong relationships across the organization
Strong written and oral communication skills – able to develop presentations to manage efforts and communicate results with project team and business sponsors
Strong organizational skills and ability to coordinate and manage projects with multiple partners and stakeholders
Highly proficient with Microsoft PowerPoint, Excel and Office applications
Can work independently to manage efforts and drive results
Process Design / Mapping experience
Outstanding communications skills, including listening, personal presence, interpretation, writing, and strong judgment about when, how, what and to whom to communicate
Strong influencing skills, and ability to work collaboratively with multiple stakeholders across a national organization
Demonstrated experience program management and leading multiple projects simultaneously in a fast paced environment
Detail-oriented with ability to handle various tasks simultaneously under multiple deadlines
Highly organized, self-directed business style, with strong ability to prioritize
Must work well in a team, fast-paced, high-energy and deadline-driven environment
Passion, Integrity and Energy!

Client Experience Analyst Resume Examples & Samples

7 years sales and service management experience within the financial services industry
Demonstrated knowledge of sales and service best practices
Ability to analyze and interpret trends
Makes recommendations to improve sales, service or retention
Delivers coaching workshops, training, and management reporting
May develop training or coaching workshops

Member Experience Analyst Resume Examples & Samples

Own the Member / Employee Experience strategy, planning and execution of the program, which is a key enabler of growth priorities
Implement a member engagement strategy to ensure the voice of the member is heard through the organization and that their feedback is helping shape the business
Provide leaders with fact based insights and analytics that successfully link Optum brand strategies to core business strategies
Work with business groups to develop action plans to improve performance; partner with each leader to develop a roadmap that adds capabilities to deliver richer content, improved member experience and deepen engagement
Identify drivers of member satisfaction and loyalty and assess our performance gaps relative to competitors; determine root cause of performance gaps through member satisfaction and loyalty research, stakeholder interviews, surveys, and on-site observations
Ability to turn data into actionable insights
Develop high quality presentations for Senior Business Leaders
Develop specific, customized reports, trend analyses and member insights, which lead to recommendations for business growth; develop plans for implementing, measuring, and managing member experience improvement programs
Partner with the Experience Manager to jointly execute against the plans and measure results
Maintain a strong focus on member / employee needs and insights to deliver relevant and engaging content
Manage, develop and deliver member / employee engagement activities in a timely and cost-effective manner
Manage proactive touch points throughout the end-to-end member / employee experience, in order to maximize member satisfaction and value to the business
Serve as the liaison to Account Management and the member experience
Responsible for planning and executing events
Bachelor’s degree or 5+ years of call center management experience
5+ years of progressive leadership experience member / employee engagement (direct or indirect management)
Proficiency with MS Office (Word, Excel, Outlook, PowerPoint)
Experience with Call Center technology (i.e. auto dialer, work force management software, and quality monitoring tools)
Excellent interpersonal skills with the ability to adapt communication to audience
Ability to coach and develop staff in a positive manner
Ability to work with multiple computer systems simultaneously
Professional and positive display of compassion and commitment to service excellence

Senior Analyst, Category Experience Resume Examples & Samples

40%- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
15%- Execute systems changes for promotional activity
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product
Content optimization, product management, financial analysis, business analysis and data analytics
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
The ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Track record of taking ownership and driving results

Analyst, Guest Experience Resume Examples & Samples

Brand health / guest experience overview
Initiative development and tracking (including pilot design)
Isolating root causes of issues
Identifying emerging macro trend
Proven experience in research-related or business analytic work in leading consumer package goods/retail/hospitality companies
Experience with Microsoft Office Suite products (Excel, Powerpoint, and Word)
A minimum of three (3) years of proven experience in research-related or business analytic work in leading consumer package goods/retail/hospitality companies

NCC Quality & Client Experience Analyst Resume Examples & Samples

Conducts monitoring of front line functions across Client Services Group (CSG) and assess knowledge in servicing and counseling clients by reviewing client interactions and front/middle office work flow and processing
Manages assigned sample of cases to review and report findings, maintaining specified production/efficiency metrics to ensure consistent and reliable utility of service quality metrics
Contributes to “continual culture of continuous improvement” by providing service quality metrics and data used to inform management of trends and opportunities to improve line performance and to challenge assumptions regarding service delivery
Provides research that can be used to enhance client experience and strengthen the company's competitive brand and regulatory stature with individuals, institutions, Board and regulators
Understands details of all TIAA products, services, client facing technology support and applications, business practice, market and regulatory environment
Works with cross functional teams to identify opportunities for improved training, content, technology, process improvements and other corrective actions to improve service quality, cost efficiencies, competitive stature and brand reputation to mitigate / risk, drive reduction in client effort operating costs and improve client loyalty, retention, etc
Works directly with line management and supervisors in designated business groups to educate and raise awareness of service quality metrics, processes for researching and reporting results, and opportunities to enhance training, knowledge, processes, technology tools and overall service delivery
Extremely versatile and multi-faceted skill set to support ad-hoc projects ranging from customer research and surveys to complaint analysis for Executive/senior leadership
BA/BS or equivalent combination of experience and education
3-5 years call center and/or operations experience in call center environment
Demonstrated knowledge of all TIAA products and services
Proven ability to work independently and in a virtual team environment
FINRA Series 6 or 7 license
Principal 24 or 26 license to be obtained within 1 year
Resident State Insurance license

Experience Analyst Resume Examples & Samples

Working with our Strategy and Insights group to leverage primary research, personas, task analysis, and heuristic and competitive reviews to craft industry-leading user experiences
Crafting and conducting stakeholder interviews with everyone from subject matter experts to C-level executives to determine business/site objectives
Creating information design and navigation systems for internet, intranet and extranet sites, as well as online and mobile applications
Creating and refining user experience thought expressed as deliverables, including task and gap analyses, content analysis and strategy and feature/functionality matrices, usage scenarios, site maps, wireframes, flow diagrams and user-requirements documents
Preparing and presenting design recommendations based on business goals, user research, UCD and IA principles
Collaborating as a member of the Creative team
A love for the digital space (practices, procedures and technologies) and user-centered design principles
Diagramming tool know-how (e.g., Visio, OmniGraffle, InDesign) and communication tools (e.g., PowerPoint, Keynote)
A desire to work in a multitasking, fast-paced environment — we’re talking lightening fast
Willingness to jet-set across the country … or the world
Extremely strong interpersonal and client presentation skills (but surely you knew that if you made it this far into the job description, right?)

Shopping Experience Analyst Resume Examples & Samples

Support the operations, business and shopping effort reduction teams by delivering the data analysis and appropriate reporting tools to monitor the shopping experience in each area of the business
Degree in mathematics, statistics or other quantitative area - or equivalent business experience
Fluent French and good English
Strong analytical skills including broad knowledge of basic statistics and statistical interpretation of quantitative data
Excellent communication skills to share findings in an understandable and actionable manner
2+ years of direct experience in quantitative research or analyses
Advanced Excel and SQL skills
MBA or Advanced degree
2+ years in program/project management
Additional European language (Italian, German or Spanish)

Innovation Experience Client Enagement Analyst Resume Examples & Samples

Engage clients in a new way puts Accenture on the Innovation map for clients
Build a pipeline for co-creation projects in the Centre
Showcase the best of the Centre to those who do not work there
Manage inbound communications and enquiries from account teams and clients looking to engage with The Dock
Track and follow up on client engagements, reporting to management in a timely and efficient manner
Identify and prioritise opportunities for the Innovation Services team to work with clients
Track ideas and feedback from client account teams to The Dock in order to contribute to developing new services for clients
Update and maintain the CRM tool we use for client engagements
Continually innovate the process for engaging and communicating with clients and account teams
Be an “evangelist” for Innovation Services at The Dock; working with senior Accenture Leaders to recognise and define the right client engagement opportunity
Support in the creation of the client strategy for The Dock and manage this on an ongoing basis
Monitor the success of the strategy and track feedback and KPIs from client engagements
Support bid teams with bids or pitches, ensuring we are bringing the best of Accenture, and the best of The Dock to these
Act as a liaison between The Dock’s client engagement team, other internal teams and our global client account team
Strong written and verbal communicator
Highly organised and excellent attention to detail
Adept at building strong inter-personal relationships, both with senior internal Accenture teams, and with senior client leadership teams
Understanding of and ability to articulate the concept of innovation consulting and The Dock’s Innovation Experience offering
A desire to learn and be on the front line for the future of consulting engagements
Credible and comfortable interacting with Senior Leadership
Structured approach to work with the ability to be flexible when necessary　
2+ years’ experience in relevant role; e.g. management of qualification and pipeline process; event management
Excellent MS Office package skills
Knowledge of Accenture ways of working is an advantage

Systems Analyst With Interfaces Experience Resume Examples & Samples

A Bachelor's degree with extensive coursework in Computer Science or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
Eight years of experience and general knowledge in systems analysis, design, development and documenting or testing, preferably in enterprise applications
Strong experience writing Application Interfaces specs
At least 5 years experience with systems functional analysis and testing; Functional knowledge of system infrastructures
Experience in leading and coordinating integrated system testing that address technology changes
Experience with web application design desired
Technical experience is preferred; Power Designer; Silk; Automated test methods; Java
Strong SQL skills - highly desired
A minimum of four years Business/Systems Analysis experience or Functional testing leadership is required on large scale/cross functional projects
Excellent oral and written communications skills are required to consult with business owners, end-users, clients, vendors and other internal staff
Expert knowledge of system analysis and testing
Knowledge of system infrastructures
Knowledge of Software Development lifecycle methods, approaches, and techniques
Basic Project Management knowledge a plus

Lead Experience Analyst Resume Examples & Samples

Clarify research goals based on input from cross-functional ecommerce teams
Facilitate design, concept and prototype sessions; develop an effective and efficient prototyping/storyboard process to communicate user experience visions to stakeholders
Translate research findings into actionable, prioritized recommendations
Utilize advanced statistical techniques to solve business problems. Leverage, update, and adapt predictive modeling tools and/or focus on the application of the tools in order to develop detailed reporting for stakeholders
Prepare, document and present findings and recommendations to stakeholders

Senior Experience Analyst Resume Examples & Samples

Monitor and compile customer behavioral data from a suite of analytics tools, including session replay, real-user monitoring, feedback surveys, and usability testing
Develop and maintain a Voice of the Customer dashboard, tracking customer satisfaction, conversion, and pain points for customers
Develop wireframe-quality mockups of screens and interaction designs, as well as document process flow

Client Experience Analyst Resume Examples & Samples

1-4 years of experience in a professional environment preferred
Previous project management and client services experience desired
Interest in consulting, learning, and leadership development
Client-centric self-starter
Ability to plan, prioritize effectively, and multi-task to ensure deadlines are met
Flexibility, adaptability, and able to perform well under pressure, often with little supervision
Possess analytical skills, and demonstrate a very high attention to detail
Advanced knowledge of Microsoft Office programs including Outlook, PowerPoint and Excel

Senior Analyst Category Experience Resume Examples & Samples

30%-Identify opportunities to improve taxonomy, purchase path (search and navigation), data content, SEO and post-transaction results through tactical execution
15%-Develop and execute taxonomy changes in the system necessary to support new onboarding and business changes
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis, business analysis and data analytics
Strong numeric and advanced analytics aptitude
High comfort level with working in an ambiguous, fast paced environment

Client Experience Analyst Resume Examples & Samples

Lead strategic analytical projects to gain greater insight into client irritants, attitudes and behaviors
Develop actionable insights for branch, contact center and digital which will have clearly demonstrated client satisfaction and revenue results
Help quantify client strategies by conducting exploratory analyses to support fact-based decisions
Administer complex analyses to evaluate the effectiveness of decisions. Provide querying and programming expertise necessary to extract information for data analysis
Provide in-depth analytical support toward the design of client strategies and tactics for Consumer, Small Business and Business Banking segments as required by the CX Office and/or Segment Leadership with actionable recommendations
Design experiments to test the effectiveness of client tactics and measure the results
Using analytical insights identify opportunities to improve efficiency and grow revenue
Bachelor Degree, Business, Information Systems, Computer Science, Statistics or related field
Understanding of all aspects of data usages: analytics and reporting, data quality and data governance
8+ years of relevant data management or business experience, including a thorough understanding of Key’s environment
Self-directed and able to work with minimal supervision
Experience in SAS (preferred) or other high level language
Experience with reporting and data visualization tools such as COGNOS or Tableau
Excellent communication and presentation skills; can interact comfortably with LOB and Analytics teams; can communicate complex topics in both technical and business terms
Proficient in use of Microsoft Office applications (Word, Excel, Access and PowerPoint)

Experience Analyst Resume Examples & Samples

Develops the product backlog by working with product owners and team members
Documents internal and external workflows and approval processes
Creates use cases and assists in the development of user testing documentation materials
Works with the content and development teams to plan the work to be include in future releases
Writes user stories from the stakeholder requirements for use by user experience, content design, creative design, and the development team
Generates acceptance criteria against the user stories, user experience, content design, and creative design for use by development teams
Verifies the acceptance criteria has been met after the completion of development
Develops the definition of when a task is completed and ready for release
Manages the project user stories and defect tracking using Jira
Creates reporting around the progress of a release to share with the team and product owner
Generates business processes and work flows associated with project goals
2-3 Years experience working as a front end-developer, Business Systems Analyst, Solutions Designer, or equivalent
Deep understanding of advertising in the digital space
Aesthetically driven and advocate for the user
Experience with Agile Methodologies and tools, such as Jira
CMS prior experience and knowledge (commonly used CMS: Adobe, Sitecore, Drupal)
Must be highly organized and meticulously detail-oriented with advanced problem solving skills
Effective communicator, experienced in working with high performance teams across challenging business environments
Diverse understanding of designing complex system software and training client on the system
Poised and professional, comfortable in a client-facing role
Experienced in building interpersonal/collaborative relationships and communicating at strategic level

Analyst, Client Experience Resume Examples & Samples

Data Extraction (writing SQL queries, developing Salesforce.com reports)
Designing and implementing strategic business analytics
Interfacing with business partners to understand key business information needs and translating them into executable analytics

Senior Experience Analyst Resume Examples & Samples

Provide strategic input into marketing & communications plans based on knowledge of past campaign performance and industry best practice
Development of strategic M&A plans: explicitly defining what we want to learn, what we will measure to learn it, how we will measure it, frequency of measurement
Strategic test design using single variable, complete or fractional factorial matrix
Develop ROI pro forma business case projections to set expectations for campaign performance
Design, implement and regularly deliver relevant dashboards and other reporting, complete with actionable insights and recommendations
Analyze and interpret behavior to illuminate opportunities to optimize channels, content, personalization/customization, pathways and funnels, and spend
Contribute quantitative and behavioral insights to competitive assessments, quarterly business reviews and annual planning efforts
2-5 years of experience deriving insights through data and utilizing quantitative techniques to solve marketing or business problems, such as campaign analysis, a/b testing and program optimization
Deep expertise in email, direct mail, and web, and functional knowledge of online display, mobile, social media and search as well
Skilled knowledge of key analytics platforms, particularly Salesforce Marketing Cloud, Omniture/Adobe Analytics, Google Analytics as well as data visualization tools (Tableau, Domo)
MS Excel expertise – logical functions, lookups, pivot tables, external source data, dynamic charts and tables, editing and writing macros
Organizational skills, the ability to handle multiple tasks simultaneously, and the ability to work both independently and with teams

Senior Analyst, Experience Analytics Resume Examples & Samples

Make connections between program results and business situation, market dynamics, and consumer trends
Presentation of insights and associated recommendations to internal and external clients
Provide consolidated insights across similar campaigns and channels
CRM Experience is Required
Interpersonal and communication skills. Must be able to communicate effectively with external clients and internal cross-departmental partners
Prefer degree in quantitative field, such as Applied Math or Statistics, Behavior or Social Sciences, Operations Research, or Computer Science
Basic statistical skills a plus: significance, error, sample size, design of experiment, basic regressionion

Experience Insights Senior Analyst Resume Examples & Samples

Work with partners & senior leadership to define, execute, and deliver robust reporting from a Guest-centric viewpoint
Respond to requests for ad hoc analysis under tight deadlines
Work with team members to define solutions to business problems
Explore new approaches to understanding Guest behavior

Digital Experience Analyst Resume Examples & Samples

3-5 years commercial experience in an analytical role
Bachelor’s degree in a technical subject (Maths, Engineering, Economics, Science)
Knowledgeable on standard industry web analytics tools e.g. Adobe, Google Analytics, Coremetrics etc. (ideally within online ecommerce)
Highly skilled and experienced in programming languages for data analysis (e.g. R, Python, SAS)
Deep understanding of the principles of A/B testing
Able to communicate insights effectively through the right visualisation and simple commentary
Experience the Microsoft office suite and very strong excel skills
Usage of advanced reporting and analytics tools (e.g. Tableau) for data visualisation would be an advantage
Setting up and evaluating KPIs for our pre/post booking programmes in an efficient manner
Weekly reporting on the effectiveness of the programmes
Working with BI to ensure that the data is captured from the system in the right format
Suggesting robust statistical tests to evaluate the effectiveness of site changes changes
Working closely with Insight team to understand algorithms created in detail and suggest how these should be deployed into the CRM programme and test their effectiveness
Using R and SQL to generate samples for targeting
Involved in the delivery of insight and reporting on a daily and weekly basis to various teams throughout the business
Involved in the evaluation of marketing actions and longer term plans in each market, working closely with the brand comms and market sales & marketing teams to fully understand what actions are taking place in each market and other factors affecting them
Work closely with the customer analytics and market research areas of the insight team to generate joined-up insights that result in the right changes being made to the customer experience
Collaborate with other teams within the business to help support their data and insight

Digital Experience Analyst Resume Examples & Samples

Web analytics tool experience (Omniture Site Catalyst, Google Analytics)
Two years’ experience designing customer experiences
Two years’ experience writing and producing customer-facing digital content
Quickly understands complex problems and develop creative solutions
Develop wireframes/mockups to visually communicate solutions
Create and analyze Customer Journey Maps
Strong oral and written communication skills; ability to explain complex issues
Advanced data analysis skills
Creates and delivers presentations
Manages multiple projects in a fast-paced environment with changing priorities
Desire to leverage results to drive improvement and seize opportunities
Summarizes data into actionable information that helps drive business decisions
Advanced degree in Human Factors or Behavioral Psychology

Systems Analyst Ii Enteprise Seeking Cerner Experience Resume Examples & Samples

Possess Cerner PowerNote design, build, and maintenance experience
Possess Cerner mPage design, build, and maintenance experience
Possess Cerner Order design, build, and maintenance experience
Possess Change Management procedures and documentation requirements experience
Enjoy flexible work assignments
Be able to take initiative and work both independently and collaboratively in a rapidly changing healthcare environment
Be able to learn quickly, while integrating a high degree of attention to detail

Analyst With Tableau Experience Resume Examples & Samples

Develop a strong understanding of the current Fraud data processes and dependencies
Perform ad hoc analytics to perform root cause analysis
Build out visual dashboards for business key performance indicators (KPIs)
Drive projects supporting fraud data needs to successful completion meeting milestone and delivery targets
Establish and build strong effective working relationships with a range of business partners, particularly Fraud Strategy and Business Technology
SQL programming or equivalent skills and experience building performance management/MIS reports
Knowledge of data visualization tools such as Tableau or equivalent
Working knowledge of big data tools with Teradata, Hadoop, Unix environments
Proficient in MS Office (Powerpoint, Excel, Word)
Excellent communications (oral and written), interpersonal / business partnering, and organizational
Project management experience leading cross functional teams
B.S. (M.S. preferred) in Engineering, Computer Science, or related quantitative field

Senior Experience Analyst Resume Examples & Samples

Maintains a deep level of intimacy with landscape of P/O/E media, understanding best practice, optimization techniques and also innovation opportunities
Collaborates with analytics group to target behaviors and understand motivational drivers of behavior that will result in more effective communication strategies
Analyzes large datasets, typically of media performance of marketing campaigns to tease out insights and identify performance drivers. Includes digital media (display banners, paid search, social media), offline media (TV, print), and website data (direct traffic, referred traffic, organic search traffic)
Analyzes performance of key client digital assets (e.g. websites, microsites/landing pages, Facebook pages). Includes analysis of traffic levels and trends over time, content popularity and consumption, path analysis through customer journey, paths to onsite goal attainment, drop-off rates in conversion funnels
Creates client outputs including monthly dashboards, quarterly deep-dive reports, as well as other ad hoc and campaign specific analysis
Develops detailed analysis of performance drivers for campaigns in market
Develops data-driven hypothesis on performance of website assets for review and further interpretation by strategy team, for eventual presentation to client
Drives efficiencies by working to automate repetitive processes
Provides for critical QA/QC function across all data-driven endeavors – thereby ensuring maximum impact from our analysis and minimum chance for erroneous conclusions
Contributes to workflow efficiency improvements and more effective ideation by cultivating new learning tools, sources and resources
Manages vendor relationships as related to automation, analytics toolsets, and 3rd party data-driven research tools (e.g. Hitwise, Emarketer)
Bachelor’s degree in Marketing Research, Planning, Marketing, Business, Math/ Statistics, Finance, Social Science or other related degree
3-5 years Direct Marketing analytical experience, planning, brand planning or similar work
DATABASE SKILLS: High proficiency in writing SQL queries, rolling up data and analyzing large databases to find customer insights
ANALYTIC SKILLS: Proficient in Design of Experiments, A/B Testing, Segmentation tools, regression models, full and partial factorial testing and basic statistics. SAS /SPPS /R experience or other statistical experience required
PRESENTATION SKILLS: Proficient in MS Excel, POWERPOINT or other data visualization tools to help interpret the data and present a story to client
Ability to garner insights from large, raw data sets
Ability to tell a story with data and develop data-driven marketing strategies
Ability to co-create a solution by working with cross-functional teams

Senior Member Experience Analyst Resume Examples & Samples

Analyze, review, forecast, and trend complex data
Support short and long term operational / strategic business activities through analysis and project management leadership
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, PowerPoint)
Project Management experience in health care is strongly preferred
Passion for creating memorable and consumer experiences

Senior Analyst, Experience Analytics Resume Examples & Samples

Lead the development of Measurement and Analytics plans for all projects ensuring proper KPI assignment, data collection, test and learn plans, ROI ProForma, and targeting in order to produce data driven intelligence from campaigns and programs
Business Case development derived from multiple data source inputs including third party research, primary research, campaign reports, benchmarking analysis and historical performance
Develop observations and insights around campaign results for optimization of cross channel campaigns or other direct marketing campaigns
Define requirements for and produce campaign reports and analysis for all marketing channels (specifically but not limited to online display, email, site analytics, search.)
Collaborates with Experience Planning discipline in producing actionable insights on customer behavior based on campaign results and analysis
Provides behavioral analysis input to define business requirements for multi-touch and progressive campaign sequences
Drives media and communication plans through lateral thinking, knowledge of results, customer behavior, meaningful data insights and the use of innovative forecasting and insight tools
Informs component (creative, format, target, offer, message) analysis optimization based on in-depth analysis by campaign or cross-campaign
Combine disparate data sets (customer database, marketing behavior, macro-economic data, etc.) to expose brand realities, market opportunities and potential marketing strategies
Provide leadership in developing M&A Plans, learning agenda’s, ROI/ Pro Forma’s, and results for all client projects
Provide accurate attribution platforms/ models across multiple media channels
Develop and implement digital ecosystem measurement and insights
Attract, Nurture and Retain best talent; Build and manage a team of analysts capable of meeting needs of agency and client
Author POVs and other IP covering recent trends and developments in marketing analytics, big data and data science
Bachelor’s degree in Math, Finance, Marketing, Social Science or other related degree
5-10 years experience working with data and utilizing quantitative techniques to solve marketing or business problems, such as campaign analysis, channel attribution, program optimization, customer segmentation, market share analysis, customer life time value, and predictive modeling
Advanced knowledge of marketing tools and methods, direct marketing test and learn plans, ROI and Pro Forma development
Expertise with statistical and research methods: significance, error, sample size, design of experiment, data mining/multivariate analysis
Proficient knowledge with database and marketing automation tools: SQL, Business Objects, Eloqua, Exact Target
Expertise with Microsoft Excel – logical functions, lookups, pivot tables, external source data, dynamic pivot charts and tables

Senior Analyst, Guest Experience Resume Examples & Samples

Strong financial/analytical background
Motivational, personable and influential
Able to lead independently and collaboratively
Excellent judgment
Guest Centric
3+ years financial or analytic experience
3+ years operations experience in a customer service environment
3+ Experience in data mining and report building within a CRM (eg. Salesforce or Zendesk)
Workforce management analytics experience a plus (eg. Erlang-C)

Client Experience Senior Analyst Resume Examples & Samples

Leading the overall VOC survey and complaint analytics for the Client Protection department
Preparing monthly VOC and Complaint executive reviews and theme analysis
Reviewing account level data as needed to determine root cause of dissatisfaction
Partnering and consulting with Continuous process improvement team, strategies and operations to drive solutions
Complete all quality assurance deliverables in support of the complaint monitoring process
Drive quick hit projects where appropriate with multi-disciplinary and cross organizational impacts
Must have a strong leadership background
Proven analytical ability / problem solving experience
MS Office Skills proficiency (Word, Power point and Excel)
Strong written and oral communication skills across all levels of management
Able to build and maintain strong working relationships across the enterprise
Must be detail oriented, able to work in a team environment, and able to learn at a rapid pace
Excellent time management and prioritization skills and the ability to effectively prioritize and execute tasks while under pressure
SAS, SQL, and/or MicroStrategy experience
Consumer Fraud Management experience
Process improvement and/or project management support exposure

Analyst, Client Experience Resume Examples & Samples

4-year undergraduate degree from an accredited college or university, where you majored in some subject about which you were really passionate
4-7 years’ work experience in digital/content marketing, ideally with a B2B tech company, media firm, or digital agency
Hands-on experience using content marketing and marketing automation (e.g., Marketo, HubSpot, Pardot, Silverpop) to drive measurable identification of qualified prospects
Self-motivation and entrepreneurial drive, with an appetite for working in unstructured environment
Ability to manage a demanding workload and juggle multiple work assignments simultaneously
Highly collaborative attitude, with a strong commitment to team members and client impact

IT Quality Senior Analyst With FIX Experience Resume Examples & Samples

Functional test new products and regression test existing products during each QA release cycle
Provide test plan and estimates for all components of QA cycle; regression, functional, sanity, smoke test
Collaborate often with Development, Business and Support teams to clarify specs, raise issues/concerns and identify risks throughout the software development life cycle
Create reports (daily status reports and weekly reports) and create testing metrics
Use various tools to simulate FIX scenarios (Verifix, Aegis)
Excellent communication, and interpersonal skills
Experienced in working with Offshore/Onsite developers and testing team
Knowledge of equity markets
Advanced skills in MS Word, Excel, Power Point, Project
Able to work early or late hours

Analytics Experience, Senior Analyst Resume Examples & Samples

Demonstrable experience working with database, storage, collection and aggregation models, techniques and technologies, with the ability to apply such methods to solve business problems
Experience working with statistical and data visualization tools and techniques
Experience in structured problem solving assignments
Experience working with PowerBI or Tableau and Excel
1+ years' experience as a business / data analyst responsible for supporting business functions by performing analysis to prepare insights, reports and dashboards
In depth experience with Excel and creating reports/dashboards using Excel Pivot tables
Experience of working with business users & leaders to gather, document and prioritize requirements
Demonstrated ability to analyze data to gather insights to solve business problems and/or identify business opportunities
Ability to establish rapport within the business community
Building data visualizations using a business intelligence tool such Tableau, QlikView, PowerBI, Cognos, SAS
Developing solution using PowerPivot for Excel including writing DAX calculations
Writing SQL queries to retrieve and analyze data form a database such as Oracle, SQL Server, MS Access, MySQL

Analyst With VaR & Murex Experience Resume Examples & Samples

At least 2+ years in Configuration of VaR reports
At least 2+ yrs of Murex Knowledge and Domain
Good knowledge on Banking and Finance
Qualification Degree - Engineering

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