Investment Representative Resume Samples

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A Paucek

Alaina

Paucek

56242 Grady Meadows

Detroit

+1 (555) 285 9056

56242 Grady Meadows

Detroit

Phone

p +1 (555) 285 9056

Experience Experience

Chicago, IL

Investment Representative

Chicago, IL

Hayes, Wisozk and Stiedemann

Chicago, IL

Investment Representative

Contact clients/shareholders/brokers and coordinate activities to fulfill processing requests and/or resolve processing issues
Research and follow up on outstanding items necessary to complete the transaction
Completed Conduct and Practices Handbook (CPH) and
As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness
Currently or recently IIROC registered
Assess the situation and initiate action to stop, void, and replace checks
Conduct a proactive and detailed review and analysis of processed transactions (e.g. transfers, purchases, exchanges, redemptions, maintenance, reinvestments)

Los Angeles, CA

Registered Service Center Investment Representative

Los Angeles, CA

Johnson, Legros and Carroll

Los Angeles, CA

Registered Service Center Investment Representative

Perform other duties as assigned
You have a collaborative and relational work style with proven success in a team environment
Performing other duties as assigned
You foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
If unlicensed, adhering to Scottrade’s Series 7 and 63 license study time and schedule
Research, educate and support trading for Scottrade clients in a timely manner and accurately enter client trades
Partnering with Branch and Service Center specialty teams to support clients

present

Philadelphia, PA

Investment Representative Specialist Premium Edge

Philadelphia, PA

Mayer-Wehner

present

Philadelphia, PA

Investment Representative Specialist Premium Edge

present

Expected to provide best in class service by providing exceptional service and building long lasting relationships with High Value Clients
Look for opportunities to provide full service (Know the client, inform them of products which make sense for them)
Knowledge of all CIBC offerings both in wealth management and retailing banking, with expectation of identifying referral opportunities
Provide pertinent information to clients without entering into discussions that would influence a client's decision
Call Management – Productivity and Compliance
Bring forward new ideas and be proactive in seeking ways to enhance our client base
Accurately processing all trade and non-trade related requests and ensuring correct follow up procedures are followed such as managing GOW requests, re-orgs, cash withdrawals, FX conversions, SRMS and all maintenance changes

Education Education

Bachelor’s Degree in Confidentiality

Emory University

Bachelor’s Degree in Confidentiality

Skills Skills

Good problems solving and decision making ability
Knowledge of Broadridge and trading systems an asset
Enthusiastic, innovative, adaptable individuals will contribute to the overall success of the business
Proven Customer Service abilities and strong telephone skills
Excellent verbal and written communication skills
Working knowledge of the marketplace, including current conditions and trends in the Canadian and U.S. stock and bond markets
Able to Multi-tasking and handle multiple operating systems simultaneously
Excellent communication and listening skills
Computer literacy in a Windows environment
Working knowledge of procedures related to securities settlement and CIBC Investor's Edge procedures sufficient to arrange for purchase and sale in accordance with client's instructions

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8 Investment Representative resume templates

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Client Investment Representative Resume Examples & Samples

Provides professional quality service and sales to clients
Answers client inquiries regarding BMO InvestorLine products, services, account positions and balances
Resolves issues and reports any discrepancies to Supervisor, Client Relationship Team or Manager, Client Relationship Team
Provides input to the development and achievement of team objectives
Acts independently within specific industry guidelines
Full flexibility with work schedules
Operates in multiple working relationships/partnerships/environments
Fluent Bilingual in Cantonese and or Mandarin preferred
Fluent in English required
Valid Canadian Securities Course (CSC) (i.e. successful completion within the last 3 years or extension through the IIROC program)
Knowledge and understanding of industry regulations & standards
Must be resourceful, patient and resilient

Star-client Investment Representative Resume Examples & Samples

Excellent computer knowledge (Word, Excel, Windows)
Cognitive skills to learn and apply technical concepts respecting investing, financial planning, selling and marketing
Exceptional communication skills including written, oral, and listening
Requires a thorough in-depth knowledge and understanding of BMO InvestorLine services and products
Goal and achievement orientated
Develops long-term objectives and goals. Reviews own actions against the organization's strategic plan
Highly organized with excellent analytical, interpretative and constructive thinking skills and significant problem resolution experience
Ability to adapt in a fast-paced, changing environment
Fluency in French, Mandarin, and/or Cantonese is considered a strong asset for our Mississauga Office***

Client Investment Representative BMO Investorline Resume Examples & Samples

Seeks, recognizes and acts upon sales/referral opportunities to expand business relationships with clients
Accepts purchase/sale orders and provides stock quotes in a courteous, professional and knowledgeable manner
Works toward meeting productivity goals
Flexibility with work assignments
Fluent in English and French required
Fluent Bilingual in Cantonese and or Mandarin is a good asset
University or College diploma/degree or equivalent experience
Conduct and Practices Handbook, Derivatives Fundamentals Course and Options Licensing Course are highly desired
Broad knowledge and understanding of BMO InvestorLine Inc. products and services
Exceptional telephone and communication skills
General computer knowledge (Word, Excel, Windows)
Ability to work in a high stress environment
The incumbent should be self-motivated and have the ability to work independently

Five Star Client Investment Representative Resume Examples & Samples

REQUIRED: Successful completion of Canadian Securities Course, Conduct and Practices Handbook, Derivatives Fundamentals Course and Canadian Options Course
University or Community College diploma/degree or equivalent experience
In depth knowledge and understanding of industry regulations and standards
Good database management knowledge
Outstanding interpersonal skills with the ability to relate to a wide variety of individuals
Proven track record in developing and growing a related business
Flexibility with work assignments and work schedules

Investment Representative Resume Examples & Samples

This job interacts on a regular basis with jobs in ISI Risk Control Services when dealing with regulatory trade issues (error correction) and potential risks
This job interacts with employees from Global Operations, WBO to resolve day-to-day client issues
This role liaises with ISI Customer Satisfaction as part of their investigation of an issue
As an employee of CIBC, the incumbent must comply with all applicable CIBC and ISI policies, standards, guidelines and controls

Investment Representative Resume Examples & Samples

Offer full service investment products and services to prospects and continue maintenance on established accounts
Create and maintain existing client base
Work closely with other banking partners to generate a referral source and cross sell and educate clients on Bank products by referring to bank partners
Keep informed on new products and services and provide suggestions to appropriate management
Respond to and resolve customer service requests according to Great Western policies in a prompt, efficient and courteous manner at all times
Perform other job-related duties or special projects as assigned
Licenses in Life and Annuities Insurance License, as well as FIRNA Series 7 and 63. Series 65 preferred
Bachelor’s Degree, preferably in business administration or finance
Proven sales ability by three to five years experience in the sales of financial investment and insurance products
Industry sponsored designation preferred: Certified Financial Planner, Chartered Life Underwriter, and Chartered Financial Consultant

Investment Representative Montreal Specialist Resume Examples & Samples

Execute client instructions in accordance with industry and TD Direct Investing trading policy
Identify sales and advice opportunities and refer customers to appropriate internal Bank partners
Contribute to the achievement of ISC objectives by meeting or exceeding individual Growth the Business goals

Investment Representative Markham Resume Examples & Samples

Application of DI Customer Experience Index, delivering superior service with each client Interaction
Contribute to the achievement of Investor Service Centre (ISC) objectives by meeting or exceeding individual Growth the Business goals
Participate in outbound calling for service & sales campaigns at various times throughout the year
Proven Customer Service abilities and strong telephone skills
Ability to engage clients and provide needs based solutions

Senior Investment Representative Wealth Management \ Online Brokerage Resume Examples & Samples

Providing industry leading client experiences by
Answering all client service and trade related inquiries including client concerns in a fast paced technology based environment. Communicating concepts clearly and effectively to all clients
Ensuring timely and prompt submission of client instructions and customer follow-up
Effectively manage client relationships by providing the highest level of client service
Build client loyalty by proactively contacting clients through quarterly touch base calls with clients as well as adhoc event invitations and marketing campaigns

Investment Representative Specialist Resume Examples & Samples

Quality Assurance
Handle customer complaints with the goal of first call resolution or to be escalated appropriately if necessary
Achieve sales targets as per scorecard (Asset, Referral and Retention targets)
Knowledge of all CIBC offerings both in wealth management and retailing banking, with expectation of identifying referral opportunities
Bring forward new ideas and be proactive in seeking ways to enhance our client base
Call Management – Productivity and Compliance
Strive for zero trading errors, advise error desk of any trading errors and adjust client accounts as required
Protect CIBC's interest by ensuring that all telephone and electronic orders are made by qualified clients by reviewing account history and coding limitations and by ensuring Security Check is completed on all calls
Provide pertinent information to clients without entering into discussions that would influence a client's decision

Investment Representative Senior Wealth Management \ Online Brokerage Resume Examples & Samples

Liaising and collaborating with Management and colleagues to identify issues/trends, recommending solutions and executing solutions effectively
Developing and maintaining a thorough knowledge of key clients within your book, including the nature of account, trading patterns and margin requirements
Proactively placing outbound service calls including, but not limited to, margin calls, return mail, retention, short sale buy backs and quarterly touch bases with book of clients
Foster and emphasize a sales environment with a focus on growing the business and retaining clients
Understanding client trading needs, in order to increase trading activity by identifying referral and cross-sell opportunities, with the intent to grow assets under management
Developing and maintaining a full knowledge and understanding of Scotia iTRADE products and services, and an awareness of competitor products and services
Successfully completing cross-selling activities with clients to create deeper customer relationships, resulting in improved customer profitability and retention
2 years+ of Trading experience, Options trading experience.Previous discount brokerage experience required
Industry experience in a customer service/sales role, ability to cross sell
Broad investment product and capital markets knowledge
Familiarity with the fundamentals and techniques of stock, option and fixed income trading

Investment Representative Resume Examples & Samples

Applying CEI Standards in an effort to deliver superior service during each client interaction
Proactively identify customer needs and offer appropriate solutions by learning about TD DI products and services and their applicability to customer/market situations
Excellent verbal and written English, Cantonese and Mandarin language skills a requirement

Investment Representative Resume Examples & Samples

Successful completion of the Canadian Securities Course (CSC) and Conduct & Practice Handbook(CPH) is mandatory
Completion of Options and Derivatives course is preferred/an asset
Registration with the applicable provincial securities commission is required
Working knowledge of the fundamentals/techniques of stock and bond trading and the applicable rules and regulations sufficient to trade securities with the public
Knowledge of Broadridge and trading systems an asset
Working knowledge of the marketplace, including current conditions and trends in the Canadian and U.S. stock and bond markets
Working knowledge of procedures related to securities settlement and CIBC Investor's Edge procedures sufficient to arrange for purchase and sale in accordance with client's instructions
6-months CIBC ISI CSR experience is preferred/an asset
Excellent communication and listening skills
Proven customer service skills, preferably in a call center environment
Computer literacy in a Windows environment
Able to Multi-tasking and handle multiple operating systems simultaneously
Good problems solving and decision making ability
Good organization and time management skills, must be able to work in a fast paced environment
Enthusiastic, innovative, adaptable individuals will contribute to the overall success of the business
Experience in the financial services and/or investment industry in a customer service role is preferred
Fluency in English. additional languages: Cantonese and/or Mandarin would be an asset

Investment Representative Resume Examples & Samples

This is primarily a sales development role working closely with the team leader of one of the most prolific and highly regarded wealth management teams in the industry. The team leader and Barclays has arranged for distribution agreements with Private Equity, REIT and MLP investments and the role holder will be charged with cultivating and educating pre-existing client relationships (Institutions, Family Offices, Ultra High Net Worth Families) as well as developing prospective client relationships for these investment opportunities. The role holder will have or should develop an in-depth knowledge of Private Equity, REIT’s, MLP’s and other alternative investment instruments. The ideal candidate should also have a strong rolodex of qualified investment contacts in the institutional as well as Ultra High Net Worth space and experience closing complex transactions. It is expected that the role holder develop business using a combination of analytical skills, business acumen as well as sales and networking skills
Responsibilities will include setting up and attending informational, preliminary and follow-on client meetings to be held with the team leader or independently. Attendance at client meetings will require travel and intense preparation
The role holder will work within the parameters of Barclay’s Investment Philosophy, and leverage Global and US research product groups to deliver best in class investment solutions. The role holder will maintain the highest levels of service and delivery to existing clients at all times. They will act as the interface between clients and other parts of W&IM and/or the wider Barclays Group
6+ years total work experience; experience in financial services and/or a client-facing role
Undergraduate college degree required
Series 7 & 66 or 7, 63 & 65 and Series 3 required. If not licensed at time of hire, registration must be completed promptly thereafter (usually within first (3) months of hire)
Entrepreneurial spirit and drive, with ability to thrive in a team based environment
Strong institutional selling background and connections preferred
Advanced degree preferred
Ability to understand client needs and to cultivate long lasting relationships
Experience and knowledge of complex investment instruments

Investment Representative by Phone Resume Examples & Samples

Deliver superior client experience
Proven outstanding Active listening skills
Provide tailor investment recommendations
Demonstrate effective discovery abilities to identify client needs
Take ownership of and provide effective first point of contact resolution
Team player who contributes to team sales plans
Sales oriented with a passion for fulfilling client needs
Strong interpersonal, communication skills and sales abilities
Excellent analytical and attention to detail skills
Strong communication skills and Knowledge of investment products
Must be High Performing in current role and have team manager’s approval

Investment Representative Specialist Premium Edge Resume Examples & Samples

Expected to provide best in class service by providing exceptional service and building long lasting relationships with High Value Clients
Arrange purchase and sales orders in accordance with client's telephoned and electronic instructions
Strong product and market knowledge, be able to educate client in a professional manner explaining relevant trading policies and procedures as required
Look for opportunities to provide full service (Know the client, inform them of products which make sense for them)
Maintain a book of clients and prospect for referrals through both inbound and outbound initiatives
Establish and maintain effective contacts and teamwork within the Call Centre, Sales Queue and other CIBC partners to ensure delivery meets clients’ needs and timelines
Efficient use of phone stats to ensure the business is meeting its Telephone Service Factor (TSF)
Review client accounts on the spot for credit violations, limitations, etc. and taking appropriate action
Accurately processing all trade and non-trade related requests and ensuring correct follow up procedures are followed such as managing GOW requests, re-orgs, cash withdrawals, FX conversions, SRMS and all maintenance changes

OLB Investment Representative Reorg\ims Resume Examples & Samples

Day-to-Day operation and support of the OLB Reorg Desk
Provide exceptional support to both clients and staff as the Subject Matter Expert in Corporate Reorganizations that affect OLB clients and it’s delivery channels
Vet and approve client submitted tenders for accuracy, applicability and timeliness and follow up with staff and clients for outstanding tender documents
Research and resolve any outstanding issues with corporate actions or tenders with a high degree of accuracy and superior service delivery
Broadcast both internally and externally any client impacting corporate actions to improve the client experience and minimize firm risk
Maintain a high degree of knowledge and awareness of ongoing Corporate Reorganizations through constant supervision of the CDS portal and address any potential challenges that should be proactively handled
Communicate and contact clients directly regarding expiring rights and warrants and liaise with the service teams to optimize the client experience
Liaise with front, middle and back office departments of several internal and external processing departments, depositories and transfer agents to research, rectify and expedite issues for speedy resolution
Day-to-Day operation and support of the IMS business
As the first-point-of-contact the IMS Relationship Manager will provide exceptional service delivery to the IMS councilors, clients and staff through timely resolution of all service, trade and allocation, and reporting responsibilities related to the IMS business
Research and resolve any issue that arises with precision, service excellence and efficiency
Effectively execute block trades on behalf of councilors and accurately distribute and ticket each allocation to respective client accounts in a timely manner
Provide value added service through performance reporting, fee calculations and documentation requests
Work to continually build AUM and revenue of the existing client base while proactively soliciting business from potential business leads from external sources or sales channels
Maintaining a high degree of awareness and knowledge of similar product offerings both internal and external of the business with an effort to refine our service delivery and competitiveness
Perform scheduled regulatory background check on IMS councilors and enforce licensing requirements in every jurisdiction where the service is offered
Perform regular reporting on the IMS business’s AUM & revenue with a high degree of accuracy and detail to the senior management team
Use due diligence, discretion and continually operate accordingly within the bounds of regulatory principles and covenants
Day-to-Day operation and support of the ESP business
As the first-point-of-contact the ESP Relationship Manager will provide exceptional service delivery to the ESP plan sponsors and participants through the timely resolution of all payroll deduction allocation and service issues
Provide exceptional support to both clients and staff as the Subject Matter Expert in Employer Sponsored Plans and liaise with OLB Cash Management to effectively deliver a superior client experience
Provide New Account support and effectively administrate the evolving participant pool
Use due diligence, discretion and continually operate accordingly within the bounds of regulatory principles and conventions
To actively collaborate with internal and external support departments
Act as an escalation point for issues that arise with clients, management, development and other stakeholders such that issues may be resolved promptly and efficiently
Actively liaise with ISS, third parties, management and credit to resolve issues related to Corporate Reorganizations as well as the IMS and ESP relationships
Collaborate with management to build and execute new and innovative ways of doing business, ensuring analysis and business objectives are defined and understood
Proactively research new products, including competitor services, applications, new sources of revenue and assist in the preparation project plans and schedules in coordination with Reorg/IMS/ESP product/project management
Serve as the back-up to the OLB IPO & New Issues Investment Representative
Expertly asses marketability of new product, publish and allocate to clients while minimizing risk
Support the IPO/NI business with our President’s List & Selling Group New Issue clients
Ensure timely execution and clearing of Executive Stock Options
Ensure timely support and execution of Global ESOP for Bank of Nova Scotia employees
Provide value added support to the United Way and CNIB charity accounts
Expert front, middle & back office knowledge of all policies and procedures related to Corporate Reorganizations and regulatory conventions that govern this business
Thorough knowledge of the IPO & New Issues business, ability to assess marketability, trends and risks associated with managing a New Issues Desk
Ability to work with multiple stakeholders to heighten accountability, improve the client experience and manage expectations
Thorough knowledge of PC user programs like Microsoft Excel, Word & PowerPoint
Working knowledge of Visual Basic, scripts and macros
Demonstrated technology experience with b2b software such as Bloomberg and Broadridge systems
Familiarity with automated telephone trading technologies
Strong attention to detail, accuracy and customer satisfaction
Ability to understand and perform new tasks quickly and accurately
Demonstrated experience processing high volumes while maintaining accuracy and speed
Thorough understanding of the financial service industry
Strong communication skills (written, verbal and visual)

Master Investment Representative Resume Examples & Samples

Will be responsible for 5-10 accounts. These will be a mixture of ‘legacy’ and new accounts
Targeted to achieve all allocated objectives associated with the HDS sales plan currently applicable
Carries overall quota and is fully responsible for quota and sales objectives within the accounts
Main point of contact for the accounts, owning the overall relationship
Develops, coordinates and manages all account and team activities within the account, consisting of sales/pre-sales, support and technical resources. Identifies and brings in any additional resource required to support the strategic objectives of both the account and Hitachi Data Systems
Responsible for overall business development, programs, alliances and other business activity relative to Hitachi Data Systems goals in the account
Develops and maintains a master account plan and identifies, documents and communicates the global plan for the account
Tracks Hitachi Data Systems portion of total IT spend in the account
Implements Global agreements with the account, taking into account local terms, conditions and practices for all locations
Controls all forecasting and pipeline management for the allocated accounts
Plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus. Demonstrates advanced knowledge and practice of the Opportunity Planning Process
Must maintain detailed knowledge of Hitachi Data Systems software and hardware products, competitive products, customer vertical industry, and have in-depth understanding of the customer’s application strategy. Ability to help customer make future application decisions
Comply with all published Hitachi Data Systems policy guidelines
Proven, professional new business account management skills including multi-level sales negotiation experience
Demonstrable business awareness with the ability to adopt a disciplined commercial approach to achieving goals and objectives, including the ability to create and maintain a business plan
Strong and confident communicator and presenter, capable of developing excellent working relationships and who can sell him/herself within the company and to customers and prospects
Self-motivated person who will be expected to work effectively without close supervision making prudent decisions without continual reference to his immediate manager
Values the team and the advantages it brings
Works within a support infrastructure, co-ordinating and motivating these resources as required
Responds positively to working within the structure of HDS and is genuinely enthusiastic to face the challenge which HDS offers
Possesses good business knowledge pertaining to vertical market alignment
A track record of sales achievement within the new business or account management environment
Successful track record of negotiating high value orders with a recognised supplier within the I.T. industry or At least proven experience within HDS in a relevant sales/marketing support or SE role
Educated to bachelor degree level

Entry Level Investment Representative Resume Examples & Samples

Contact clients/shareholders/brokers and coordinate activities to fulfill processing requests and/or resolve processing issues
Evaluate and/or verify service requests for each requested financial and non-financial transaction including, but not limited to purchases, redemptions, maintenance, transfers, exchanges, and new account set-ups
For each processed transaction, verify all appropriate paperwork has been collected and completed accurately
Research and follow up on outstanding items necessary to complete the transaction
Research and resolve open cash and share reconciliation items
Research identified problems, document findings and return transactions with issues/errors to the processor for resolution
Review reports. Conduct research to determine the appropriate action needed to resolve outstanding items in critical and non-critical reports (e.g., check writing journal reports, CIP reports, W-8, W-9). Take timely corrective processing action to ensure open item resolution and compliance with bank requirements
Problem solving and numerical reasoning skills; ability to analyze data and take action
Efficient time management/strong organizational skills

Investment Representative Resume Examples & Samples

Assess processing requests to determine the nature or type of action being requested and accurately process each requested financial and non-financial transaction. Transactions may include, but are not limited to purchases, redemptions, maintenance, transfers, exchanges, and new account set-ups. Process each transaction in compliance with quality standards, documented operational procedures, client specific service level requirements, industry, and/or legal regulations
Assess the situation and initiate action to stop, void, and replace checks
Conduct a proactive and detailed review and analysis of processed transactions (e.g. transfers, purchases, exchanges, redemptions, maintenance, reinvestments)
Monitor inbound transmissions, third-party administrator transactions, and trade estimates to provide cash availability to portfolio managers and/or fund clients
Sign and/or approve wire transfers to release funds
Validate wire redemptions and prepare for the release of funds for wire transfers
Proficient MS Office Skills
Highly detail oriented
Experience with tax rules and investment procedures helpful but not required

Investment Representative Specialist Resume Examples & Samples

Work with CIBC partners including retail banking, PWM and Wood Gundy
This job collaborates with peers both inside and outside the Contact Centre when identifying, discussing and resolving business issues related to servicing of the clients
As a licensed representative with IIROC, the incumbent must comply with all IIROC rules and regulations

Service Center Investment Representative Trainee Resume Examples & Samples

Responding to general brokerage inquiries relating to products, services, policies and procedures, including margin and options
Engaging clients in meaningful dialogue to identify unstated needs or financial goals and educating clients on how Scottrade products and services may meet those needs
Researching, educating and supporting trading for clients in a timely manner and accurately entering client trades
Leveraging our Customer Relationship Management (CRM) tool to document client interactions and to inform the branch office of new asset and product opportunities that require follow up and closure
Partnering with Branch and Service Center specialty teams to support clients
If unlicensed, adhering to Scottrade’s Series 7 and 63 license study time and schedule
Performing other duties as assigned
There may be opportunities to earn overtime pay when we experience seasonal or market driven increases in call volumes

Registered Service Center Investment Representative Resume Examples & Samples

Provide an amazing “first contact resolution” client experience via phone, email or chat by responding in a positive and empathetic way, educate clients on the use of our trading tools and programs, and collaborate internally to resolve complex client inquiries in a timely manner
Respond to general brokerage inquiries relating to products, services, policies and procedures, including margin and options
Engage clients in meaningful dialogue to identify unstated needs or financial goals and educate clients on how Scottrade products and services may meet those needs
Research, educate and support trading for Scottrade clients in a timely manner and accurately enter client trades
Effectively utilize Client Relationship Management (CRM) tool to document client interactions and to inform the branch office of new assets and product opportunities that require follow up and closure
Partner with Branch and Service Center specialty teams to support clients
Ability to work within a structured schedule and a variety of shifts
Ability to meet state registration requirements and become registered in necessary states in order to conduct business
Demonstrated passion for customer service and the financial markets with strong client-focus and ability to provide a superior level of service
Exceptional communication and interpersonal skills. Ability to use active listening skills, empathize with others' needs and respond sensitively and explain complicated issues
Comfortable working via phone and excited to be part of a client-facing team
Organized with a high degree of attention to detail
High degree of confidentiality and integrity
Collaborative and relational work style with proven success in a team environment
Basic math skills
Ability to navigate through 4-5 software systems simultaneously while interacting with clients and resolving their inquiries
Ability to work overtime when necessary based on seasonal changes in business volume preferred
Basic level proficiency with Microsoft Word, Excel, and Outlook
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Bachelor’s degree in Finance, Business, or equivalent combination of education and experience preferred
1+ years financial services industry preferred
1+ years customer service experience required
1+ years contact center experience preferred.

Service Center Investment Representative Trainee Resume Examples & Samples

Address client concerns via multiple channels (phone, chat, e-mail) with energy and empathy while collaborating as necessary with internal departments and team supervisors to resolve complex client inquiries. Utilize resources to promote first contact resolution
Handle general brokerage and banking inquiries relating to products, services, policies and procedures including margin and options
Engage with clients in dialog to identify unstated needs or financial goals that may be achieved by further utilizing Scottrade’s products and services
Proactively educate clients by promoting Scottrade products and assist them to understand the features and benefits of Scottrade trading platforms and tools
Review customer emails and compose timely and professional responses to inquiries, or forward and track emails to the appropriate department for review and response. (Technical Desk, Compliance, Supervisor, Marketing, etc.)
Effectively utilize our Customer Relationship Management (CRM) tool to document client interactions and to inform the branch office of new asset and product opportunities that require follow up and closure. Act as a branch liaison when appropriate
Utilize customer service skills to achieve client satisfaction and meet measurable department goals
Assist with projects as needed
Adhere to Scottrade’s series 7 and 63 license study timeline and schedule
Ability to deliver a high level of customer service
Ability to multi-task in a fast paced environment
Ability to learn and effectively navigate between multiple computer applications at once while interacting with clients and resolving their inquiries
Intermediate level understanding of banking products and services
Ability and willingness to remain current on all position policies, procedures and trainings. Understanding of Scottrade products, policy and procedures and basic understanding of the Scottrade brokerage and banking divisions including Scottrade bank relationship with the Brokerage Line of Business
Basic level proficiency with Microsoft Word, Excel, and Outlook
Ability to work overtime when necessary based on seasonal changes in business volume
Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude
Associate’s Degree in related field or equivalent combination of experience and education preferred
1+ years financial services industry experience required
1+ years customer service experience required
1+ years call center experience preferred