IT Associate Resume Samples
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IT Associate Resume Samples
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AF
A Fisher
Angeline
Fisher
632 Dibbert Summit
San Francisco
CA
+1 (555) 540 9259
632 Dibbert Summit
San Francisco
CA
Phone
p
+1 (555) 540 9259
Experience
Experience
Dallas, TX
IT Associate
Dallas, TX
Kirlin, Hickle and Greenfelder
Dallas, TX
IT Associate
- Data network management, operational and performance reporting, capacity reporting and network metrics
- Provides Infrastructure engineers with network performance monitoring results and proactive diagnostic reporting
- Assist the team in management of internal work processes; tracking and maintaining the status of client engagements and pursuits
- Perform hardware installation, setup, server builds, configuration, and remote management
- Work with vendors to request information and research issues and to assist finance with billing inquiries
- Help improve overall IT systems, build processes and network efficiency
- Create and manage IT purchase requests and approvals
Chicago, IL
IT Associate Analyst
Chicago, IL
Stroman, Bernier and Kerluke
Chicago, IL
IT Associate Analyst
- Responsible for administering local servers and local networks, including but not limited to back up systems and virus protection
- Keep lead and management personnel updated on progress and any issues encountered
- Provide accurate and timely status of activities
- Manage and assit in managing local IT projects
- Acts as IT point of contact for all support and maintenance issues
- Adherence to corporate and PCI/SOX computing standards
- Image and configure client systems that can be re-deployed
present
Philadelphia, PA
Senior IT Associate
Philadelphia, PA
Lebsack, Kutch and Kilback
present
Philadelphia, PA
Senior IT Associate
present
- Manage & troubleshoot networks, intranet & internet connectivity throughout the organization
- Provide network access to all staff
- Assist in developing, implementing, testing and maintaining server level disaster recovery plans
- Install work stations to include all hardware and software set ups as well as network accounts and passwords
- Provide orientation to new users of existing technology
- Provide individual training and support on request
- Troubleshoot hardware, software and network operating system
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Boston University
Bachelor’s Degree in Computer Science
Skills
Skills
- Up-to-date and disciplined, able to generate and present high quality, relevant and usable job-related information
- Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions
- Strong knowledge of Windows Server versions 2008 and 2012
- Strong organizational skills with emphasis on details and follow up
- Knowledgeable in Windows/NT server environment and Active Directory
- Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
- Knowledgeable in Mainframe
- Good working knowledge of Microsoft or Apple desktop products and Operating Systems
- Strong working knowledge in Windows environment
- Basic knowledge in network theories with troubleshooting skills
15 IT Associate resume templates
Read our complete resume writing guides
1
IT Associate Resume Examples & Samples
- Research and interpret data/information and respond to questions
- Analyze data and/or metrics to generate appropriate solutions or actions
- Deliver timely communications in accordance with deadlines and client expectations
- Sets up client feedback systems to track client focus
- May coordinate special activities and attend various meetings and training sessions
- Understanding technical terminology and developments
- Knowing when and how to apply technical skill/s or procedures
- Performing complex tasks in area of expertise
- Effectively communicating and influencing appropriate audience
- Exercising judgment and decision making
- Follow instructions
- Work independently with instruction
- Effectively organize and prioritize all tasks and responsibilities with assistance
- Participate in team projects and activities
- Escalate unresolved issues to others
- Understand client needs, take action to meet those needs, and educate clients
- Build collaborative relationships within IT, with clients, and vendors
- Gain credibility, and continuously learn and apply learning
- Associate's Degree or completion of two (2) years in a Bachelor's degree program in Computer Science or related discipline required
- Minimum of 6 months IT experience
2
IT Associate Change Manager Resume Examples & Samples
- To cooperate with the respective initiator by accepting the change request, logging them and then assigning each Change Request with a priority. To reject any Change Request which are not up to defined standards
- To decide which persons attend the meetings, to whom the individual change requests are assigned and to decide what areas of expertise are required
- To schedule the CAB or ECAB meetings for all/urgent change request
- To authorize all accepted changes taking into account the recommendations made by the CAB and ECAB
- To work with all necessary parties to coordinate the development, testing and implementing of changes in accordance with the prescribed schedules
- To check all outstanding change requests that need to be reviewed
- To create a regular and accurate Management Information report
- High level of experience relating to the following business relevant processes
- Proven level of knowledge/experience and expertise in the following areas of personal competence
3
IT Associate Analyst Resume Examples & Samples
- Adherence to corporate and PCI/SOX computing standards
- Set up/ tear down of AV equipment
- Maintain and store AV equipment
- Work with 3rd party vendor to order needed equipment
- Attend BEO meetings to ensure latest information regarding AV set up is communicated
- Meet with Hotel Group clientSupports business in any and all aspects of department operations
- Acts as IT point of contact for all support and maintenance issues
- Responsible for administering local servers and local networks, including but not limited to back up systems and virus protection
- Support, maintain and coordinate support for firewall, routers. switches, hubs, servers, peripherals and other IT equipment
- Responsible for administrating and supporting core business applications and their deployment
- Supports and troubleshoot teclco and data circuits
- After hours work and on -call support as required
- Support Guest Facing and In-room technologies, including HSIA, TV, VOD and Security systems
- Manage and assit in managing local IT projects
- Work with business users and stakeholders in obtaining and documenting buesiness and technical requirements for IT initiatives
- Act as a liason between local busisness users/stakeholders and corporate IT
- College Degree in Information Systems or equivalent work experience - required
- 2+ years in network support and administration - required
- Strong understanding of WAN and LAN technologies - required
- Advanced troubleshooting skills - required
- Experience with project management and requirements gathering - required
- Ability to read, write, and speak English - required
4
IT Associate Resume Examples & Samples
- Bachelor’s degree in Computer Science or equivalent and/or applicable experience
- Well defined communication skills and a demonstrated aptitude for communicating with the technical staff to understand application requirements and design
- Ability to evaluate and bring a resolution to the trade-off between functionality, ease of programming, system performance, and project time constraints
- Ability to develop comprehensive test plans and execute them
- Preferred - familiar with the following technologies: SQL, Linux Shell Scripting, Web Services, Java, JavaScript, SAP, JIRA, ServiceNow
- Exposure to SCCM/SCOM, IaC tools (i.e. Chef/Puppet/Ansible/etc), Docker, CI/CD tooling (i.e. Bamboo/Jenkins/etc) are a plus
5
IT Associate Resume Examples & Samples
- 0-3 years’ experience working with healthcare data
- 0-3 years’ experience in data analysis
- 0-3 years’ experience with reporting tools
- 0-3 years’ experience with SQL
6
IT Associate Resume Examples & Samples
- Monitoring and troubleshooting of system availability and network connections
- Monitoring and troubleshooting of file, mail servers, websites and IVR (Integrated Voice Response)
- Timely generation and sending of outage and availability reports in accordance to Service Level Agreement (SLA)
- Coordinate with US IBM Helpdesk & Verizon for problem escalation and reference ticket generation
- Escalate problems encountered to next level of support as directed by process
- Bachelor's degree in any computer related course
- Basic knowledge in network theories with troubleshooting skills
- Any network certification (Network+, Cisco and Nortel) will definitely be an advantage
- Must have excellent communication skills (oral and written)
- Familiarity with any network monitoring software will be highly advantageous
- Willing to work on a 24X7 shift schedule (including holidays)
7
Senior IT Associate Telco Analyst Resume Examples & Samples
- Identifying the best Telco in each country where Tesla does business
- Placing all voice and data circuit orders for new and existing sites
- Scheduling and ensuring vendor execution on circuit provisioning
- Decommissioning circuits as sites are moved or closed
- Researching vendors in new markets where Tesla does not yet have a presence
- Ensuring accurate information within the circuit tracking database
- Addressing all payment problems with telco vendors
- Requires 3-5 years of experience in a Telco Analyst or similar role
- Knowledge and experience with the following: Microsoft Office Suite, purchasing systems, ticketing systems, enterprise-class telecommunications technologies such as MPLS, SIP, ADLS, fiber, etc
- Excellent attention to details and process discipline
- Self-managed and committed to working in a fast-paced environment
- Professional and positive communication skills and able to communicate, read, and write effectively in the English language
8
Espn IT Associate Director Resume Examples & Samples
- Plan, implement and maintain servers, storage and networking
- Actively participate in infrastructure equipment and software administration
- Lead software development projects
- Responsible for business and media back office applications including Media Assets Management
- Set process and procedures for Service Desk /Client Service operations in order to provide accurate and quick responds to internal clients, as well as follow up solutions
- Create actions plans in order to reduce downtime, and guarantee the integrity of content
- Administrate IT CapEx and OpEX
9
IT Associate Resume Examples & Samples
- Windows Server and VMware administration for the datacenter
- Provide support for VMware and Windows server administration including installation, configuration, troubleshooting, monitoring, integration, backup/recovery, and optimization of Windows based servers (both physical and virtual)
- Strong knowledge of VMware including but not limited to vCenter, vSphere, and ESXi
- Veeam Backup and replication
- Experience deploying and supporting SAN/NAS storage devices
- Cisco UCS B200 M3 host servers
- Configure, install and provide support for various Cisco network systems
- Data network management, operational and performance reporting, capacity reporting and network metrics
- Support Cisco LAN and WAN internetworking including routing, switching, sub-netting, Quality of Service, VLANs, VRFs, OSPF, BGP, TACACS
- Manage Cisco Wireless LANs, routers, access points, wireless LAN controllers
- Working knowledge of Voice over IP, DNS, firewalls, intrusion detection, Virtual Private Network (VPN), network security, Load Balancers, and Microsoft Active Directory
- Create tutorials and training sessions to help end-users use a variety of applications
- Backup and Recovery operations
- Reviews and implements Operating System level patches to maintain security compliance and system integrity
- Interacts with users to answer questions, problems, and requests regarding system issues
- Perform hardware installation, setup, server builds, configuration, and remote management
- Resolving and track all support issues in a timely manner
- Performance monitoring & System tuning
- Provide oversight and support for security implementations on Windows based servers
- Develop and maintain appropriate system level documentation to ensure all documentation remains current to ensure optimal operation, security, and high availability
- 3+ years directly applicable work experience
- Cisco network routing and switching certification or equivalent working experience; 3 or more years of relevant work experience
- Experience in Cisco UCS environments
- Microsoft, VMWare, and/or SAN Storage certifications a plus
- Strong knowledge of Windows Server versions 2008 and 2012
- Knowledge of Microsoft Active Directory and Group Policies
- Windows DNS/DHCP
- Citrix XenApp Administration
- Strong problem solving and troubleshooting skills
- Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel (Internal and External)
- Thrives and enjoys working in a fast-paced environment
- The candidate may need to assist in urgent issues after normal working hours, weekends, and holidays
- Works well in team environment
- Some travel is required as necessary
10
IT Associate Senior Resume Examples & Samples
- In-depth working experience of Windows XP, Windows 7 and Windows 2003 including: application installation, Active Directory and Organization Units
- Effective customer service skills, including oral and technical written communications
- Must be able to assist in development of solutions, and appropriate documentation, to a variety of technical problems of moderate scope and complexity
- Knowledge of data backup systems, principles, and safeguards
- Familiarity with Antivirus software and security settings
- Able to describe PC architecture and operation
- Familiarity with TCP/IP, switches, firewalls, routers, and their basic operation
- Must be able to lift up to 15 pounds
- Experience supporting DHS, Federal Civil, Intelligence and/or DoD Customers
- Ability to assist others in solving problems and working with them to implement the solution
- Basic skills or experience using trouble ticket systems
- Familiar with Unix operating systems to include installation, network configuration, and performance monitoring
- Experience with license managers in Windows and Unix environments
- Use of Windows Event Monitors in system analysis
- Proven ability to work with general supervision and follow established procedures
- Four (4) or more years of administrative support experience required
11
It-associate Systems Anayst Resume Examples & Samples
- Bachelor’s Degree in Computer Science or Information Systems
- 1 year technical writing experience in an Information Technology environment
- Proficient technical knowledge to comprehend technical programs/data
- Ability to transform technical data into an easy to use format for the IT organization
- Experience interviewing subject matter experts for technical knowledge and interpretations
- Proficient with document authoring and editing tools such as MS Office software, VISIO, etc
- Experience working with teams in multiple geographic locations
- Familiarity with SharePoint and document management software
- Knowledge of UML, Visio and Scripting language such as powershell
- Prior experience with facilitating Architecture Review Board Meetings
12
IT Associate Resume Examples & Samples
- Checking of mailbox from time to time and making sure that all emails are effectually handled
- All deliverable reports will need to be submitted on time to make sure that all requests are monitored effectively
- Serves as the first pass checking of the requests to secure approvals and details are all clear and complete
- Sets the Estimated Completion Date (ECD) and the correct scope for the requests
- Both SLA and Non-SLA scopes will be handled promptly and for the Queue Managers (QM) and Not Assigned (NA) queues
- Pending Verifications (PV) and Client Input Received (CIR) are expected to be handled within 24 hours of receiving
- Secure approvals of request
- Handle all escalated issues as necessary, scrutinized root cause
- Make sure that the requests for all the analysts are balance to ensure all work is completed on time
- Escalate to the next level of support as dictated by process if needed
- 1 - 3 year experience in IT Security Administration is a plus
- Excellent English communications skills both oral and written
- Solid decision making and problem solving skills is a must
- Strong customer service and interpersonal skills
- Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
- Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions
- Good analytical and problem solving skills is a must
- Strong organizational skills with emphasis on details and follow up
- Flexible to changes in work assignments and Excellent attendance record
- Willing to work overtime and on weekend if needed
- Knowledgeable in Windows/NT server environment and Active Directory
- Good influencing and negotiating skills dealing with client at all levels
- Service Manager 7 (SM7)
- Service Now
- Shop Online (SOL)
- Monitoring the volume of the requests and process it in a timely manner
- Balancing of queue and communicating to the client effectively
- Windows/NT Server or Active Directory
- Mainframe
13
IT Associate Resume Examples & Samples
- Assisting in interviewing clients’ senior technical staff in order to develop an understanding of the technical characteristics of the projects undertaken
- Facilitate application of HMRC and BIS guidelines to identify those R&D projects eligible for tax relief
- Writing technical project reports describing the technological objectives, advancements and uncertainties of client projects, to support the R&D claim
- Documenting meetings and interviews in written format
- Working in a team environment with tax specialists to prepare R&D claims
- Assist the team in management of internal work processes; tracking and maintaining the status of client engagements and pursuits
- Lateral thinking in relation to innovative approaches and solutions to compiling the claims based on the company’s circumstances
- Previous R&D tax knowledge is NOT required for this role
- Technical industry knowledge and experience in the Financial Services IT, software or high-technology sectors
- Relevant qualifications in the specific area of expertise required for example degree in software engineering or in electronic engineering or bachelor’s degree in computer science
- Technical expertise in your discipline and understanding the commercial/technical issues faced in this sector
- Excellent report writing and communication skills
- Be able to work in a team based and consultancy environment
- Good client relationship management skills with the ability to understand client’s needs and deliver quality outputs to clients
14
IT Associate Resume Examples & Samples
- Manage project goals, timelines, and deadlines
- Communicate all aspects of project to needed parties
- Maintain an organized approach
- Implement metrics to evaluate personal and team performance
- Identify areas to improve upon within team, self and WKU Restaurant Group
- Implement plans for completion of special projects as determined by various business needs
- Micros System Liaison with/WKU
- Hardware troubleshooting and installation
- Software programming
- Report gathering and distribution
- System Manager
- Experience in technical problem resolution, integration, support and training. 2 Year technical degree is desired but not required
- Experience with Micros POS systems is desired
- Candidate should possess experience with Windows 7, TCP/IP, and Web and Network LAN based systems
- Good working knowledge of PC Hardware and related peripheral integration required
- Experience in supporting a large (greater than 20) user base is required
- Experience in Windows operating systems
- Past experience with application support and installation is desired
15
IT Associate Resume Examples & Samples
- Coordinates helpdesk support efforts and ensures resolution of problems to users’ satisfaction. Monitors and responds effectively and quickly to requests received through the help desk. Utilizes and maintains the helpdesk tracking software. Maintains and complies with quality service by following organization’s technological standards. Documents procedures used
- Troubleshoots and resolves all problems encountered with hardware and software, as abilities allow, and escalates problems outside of technician's scope. Provides support to other IT personnel as requested. Modifies configurations, utilities, software default settings, etc. for the local workstation environment
- Installs, tests and configures work stations, peripheral equipment and software. May include monitor, keyboard, mouse, computer, hard drive, scanners, printers, etc
- Replaces and/or repairs defective parts and equipment. Maintains inventory, by location and status, of all equipment, software and software licenses, in use in their assigned office
- Conducts briefings and demonstrations for users to enhance systems productivity. Assists in the development of training coursework and materials as well as performs the actual training
- Maintains technical knowledge by attending technical education, attending workshops, reading publications and pursuing technical certifications
- Associate's Degree preferred
- 2-5 years experience in a similar role required
- Associate’s degree in networking or technology preferred. Certifications such as MCP, A+ preferred
16
IT Associate Resume Examples & Samples
- Monitor IT service tickets and incidents and compile the data for reporting
- Report metrics of service tickets and incidents to IT management team periodically and facilitate communications among different teams in IT to meet and continuously improve the service level and quality
- Create and manage IT purchase requests and approvals
- Coordinate vendors, managers and legal team for processing vendor contracts and other legal documents
- Work with vendors to request information and research issues and to assist finance with billing inquiries
- Bachelor’s degree or equivalent combination of education and experience
- Ability to establish and maintain effective relationships with management, IT staff, employees, vendors, and consultants
- Highly-developed attention to detail and organizational skills
17
Senior IT Associate, Forensics Resume Examples & Samples
- Work closely with forensic accountants, lawyers, litigation support teams, document review teams, clients, IT auditors and investigators in order to produce analysis, expertise and advice in support of investigations and litigation matters
- Recover, compile, normalize and analyze large volumes of electronic data
- Collect and preserve digital evidence from a wide range of digital media
- Analyze, design, develop and implement complex data analytics systems
- Maintain case management systems and workflows
- Maintain inventory systems
- Prepare and package data for production to clients
- Assist in lab infrastructure maintenance and upgrades
- Liaise with all levels of stakeholders on engagements
- May work in collaboration with our Technology Risk team to identify clients’ exposure to IT risks and IT control risks, test and document the testing of IT controls, and recommend management for improvement
18
IT Associate Resume Examples & Samples
- Identify areas to improve upon within team, self and UofL Dining
- Micros System Liaison w/ UofL
- Complete special projects as needed
- Complete any task requested by a supervisor or member of the Aramark management team
- Strong computer skills and proficiency in Microsoft Office programs
- Excellent communication skills, organization skills, and attention to detail
- 2 - 3 years work experience in food service
- Ability to walk and stand for extended periods of time
- Previous experience with Micros or related POS system
19
IT Associate Manager Resume Examples & Samples
- Ensures that daily production, productivity, quality, service levels, and performance objectives are accomplished. May become actively involved, as required, to meet schedules and resolve problems
- Directly supervises a team of computer professionals and assigns them duties, monitors work-in-progress and takes corrective actions, where needed
- Resolves technical or staffing problems as they arise, within the scope of its authority
- May gather production, performance and other operational data to determine what changes in processes or procedures are needed to improve to meet objectives. May compile such data and present to Managers and Directors, where appropriate
- Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms
- May manage budget to plan
- Participates in the development of technical/business approaches and/or the recommendation of current system enhancements
- Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements
- Bachelor's degree and at least 4 years of IT experience OR a High School diploma/GED and at least 7 years of IT experience
- Experience establishing and maintaining relationships with individuals at all levels of the organization
- Experience identifying operational issues and recommending and implementing strategies to resolve problems
- Experience in Agile application development methodology to deliver iterative results to business drivers
- At least 8 years in application performance testing and/or system implementation experience in multi-application and multiple-platform environments
- At least 3 years of experience in performance engineering using J2EE, Mobile, enterprise messaging systems/services using JMS, MQ, Data Power or ESB
- At least 3 years of experience in performance testing and/or system implementation for large scale enterprise applications
- Experience in data mapping and data conversion or BI/DSS performance testing
- Ability to leverage performance framework to deliver on testing efficiency and overall quality improvements
- Experience in risk analysis and mitigation solution
- Knowledge of Continuous Improvement / DevOps principles
- Knowledge of UML diagrams
- Experience in open source and commercial tooling to support performance testing and engineering end-to-end on mobile framework to enterprise platforms
- Desired experience in performance tools : Selenium, JMeter, HAR Analysis, Cavisson, HP Load Runner, Dynatrace EUM, Application Monitoring, App Dynamics, Splunk, Neo Load, Network simulation
- Experience planning, developing, and managing departmental expense and capital budgets
- Experience directly managing people, including hiring, developing, motivating, and directing people as they work
20
IT Associate Resume Examples & Samples
- Minimum, cumulative GPA of 3.0
- Recently graduated or prepared to graduate in the next two semesters with a Bachelor’s degree in an IT related major, such as Computer Science, Computer Information Systems, Management Information Systems, Software Information Systems, Information Technology
- Two or fewer years of full time IT work experience
- Exposure to or familiarity with computer networking and telecommunications, application design and development, information security (e.g., applications, intrusion detection, firewalls, etc.), operating systems, database administration
- Leadership potential or skills displayed through extracurricular activities (e.g., intramurals, boy/girl scouts, clubs and organizations)
- Community service experience
- Previous IT Internship or Co-op experience
- Ability to work collaboratively in a team setting
- Self-driven and motivated
- Willingness and desire to rotate to, as well as an ability to excel in, a variety of roles
- Professional and effective written and verbal communication skills
21
IT Associate Resume Examples & Samples
- Recently graduated or prepared to graduate in the next two semesters with a Bachelor’s or Master’s degree, from an accredited university, in Electrical Engineering or Computer Engineering
- Exposure to or familiarity with computer networking and telecommunications, systems and control engineering, power generation and electric transmission, system design and testing exposure, information security (e.g., applications, intrusion detection, firewalls, etc.), operating systems, software systems and application programming
- Previous IT or Engineering Internship or Co-op experience
22
IT Associate Resume Examples & Samples
- Troubleshooting hardware and software systems
- Administration copiers, scanners and printers
- Maintenance of user connections to data center servers and general applications
- Desktop and Printer support
- Hardware and software installations
- Workstation setup and configuration
- Setting up, issuing and train of new employee’s on laptops and other office equipment
- 1-2 years of IT related experience
- Experience with VMWare and Cisco Switches and routers, a plus
- BA/BS degree from an accredited college/university in Management Information Systems and/or Information Systems, preferred but not required
- Ability to obtain a U.S. security clearance
- U.S. Citizen
23
Student Intern IT Associate Resume Examples & Samples
- Involvement with design/development/support of new and existing web applications (both on premise and cloud platforms such as Google App Engine, Microsoft Azure, etc )
- Working closely with Celestica's outsource partner(s) for support/development of applications
- Assist in the gathering of requirements for new web application
- Collecting and analyzing existing documentation, reviewing with Subject Matter Experts & writing specification documents
- Perform routine management/reporting tasks as they relate to the portfolio of applications under our control
- Monitor activities of IT systems and applications
- Participate to volunteering activities within Celestica volunteer programs
- C#, Java/J2EE, JavaScript, Python, HTML, Content Management solutions
- Basic knowledge of the Software Development LifecycleFamiliarity with Web/Portal architecture/technologies: Web Server (IIS, Apache), LDAP, Web Application ServerProficient in Microsoft Office Applications (Excel, PowerPoint, Word)
- Basic knowledge of the IT industry
24
Business Unit IT Associate Manager Resume Examples & Samples
- Ensuring the implementation of the global IT strategy in the business through the definition of business requirements, the execution of IT projects and deployment of agreed services (applications / technologies)
- Actively drive migration to global vendors and regional consolidation as appropriate
- Ensure governance and performance of relevant IT vendors / service providers
- Ensure compliance with global policies and standards
- Manage finance and budgets (forecasts, actual vs planned., etc)
- Track and report progress and performance against objectives, service level agreements, budgets and agreed KPI’s and metrics
- Coordination of the delivery of local IT services
- Degree Educated, with extensive post graduate work experience including a business facing IT role and/or IT Services environment
- Experience in large global organisation using in-sourced and out-sourced IT services and working with standard global processes
- An ideal candidate from a non-BAT background will take 4-6 months to learn BAT processes and governance before being fully productive
25
IT Associate Resume Examples & Samples
- Provides monitoring services to multiple Business Units
- Monitors and escalates Network alerts for all Manulife offices globally
- Serves as swivel seat between Verizon (network vendor) and Manulife
- Coordinates with Manulife Helpdesk for incident escalations and ticket generation
- Monitoring of multiple applications, websites, mail & cloud servers, disk space and IVR
- Generates complex Reports for Incident, Problem & Change Management
- Generates daily summary report of Priority 1 and 2 incident tickets
- Performs testing of web based applications
- Bachelor's degree in IT or any computer related course with good academic grades
- Willing to work on a 24x7 shift schedule (including holidays) or 12hours x 4days in a week (including weekends) on a monthly rotation basis
- Flexible when it comes to schedule
- Must be a fast learner
- Must not have any attendance/tardiness issues and have not received any disciplinary action (for experience applicants)
- Strong working knowledge in Microsoft Windows environment
- ITIL certification will be an advantage
- Must have excellent English communication skills (oral and written)
26
IT Associate Resume Examples & Samples
- Bachelor’s degree in IT, Computer Science, or related field; or equivalent experience
- Strong background in Microsoft Exchange Administration
- Experience troubleshooting O365
27
IT Associate Manager Resume Examples & Samples
- Experienced in IT applications and/or technology environment in global organization, in projects delivery is an asset
- SAP capabilities: 3+ years of Business Analysis with SAP Finance
- Work experience in cross-functional teams on IT and business projects, preferably on leading roles like project or stream lead
- Strong analytical, communication & interpersonal skills
- Creativity, ability to think “outside the box”
- Strong finance/accounting skills
- Ability to interact with high level personnel in the organization such as Sr. Managers or Head of Function
- Ability to work independently and meet hard deadlines
28
IT Associate Manager Resume Examples & Samples
- Degree Educated, with extensive post graduate work experience including a role in IT Services environment
- Experience in large global organization using outsourced IT services and working with standard global processes
- Breadth of IT knowledge
29
IT Associate Resume Examples & Samples
- To answer and escalate all IT inbounds calls within the Groups Service Level Agreement
- Provide Tier1 & Tier II hardware, software, network and mobility support for all IT Customers either directly or by engaging 3rd party vendors for warranty exchanges and servicing
- Escalate issues to Team Leader or other IT Support Group where incident or request/tasks cannot be solved or delivered
- To perform on-boarding/off-boarding and account management
- Maintain a tidy and structured working environment
- Comply with policies, standards, process and procedures
- To assist team leaders with activities as required
- Good and general working knowledge of Windows operating systems, IOS/Windows/Android mobile platform, Microsoft Office products, desktop & laptop hardware and peripheral equipment together with some networking knowledge specific to LAN/WAN and Cisco products
- Positive attitude, team player and keen to support customers towards achieving 1st Class Customer Service
- Self-motivated, organized and patient problem solver
- Technically sound with the ability to achieve competency for knowledge sharing
- Ability to work alone and without direct supervision
- Exposure and experience supporting global customers covering APAC, EMEA and AMER
- Knowledge in ticketing platform, eg SNOW is a plus
- Experience in using remote tools such as IBM Tivoli, SCCM, Bomgar, RDP and etc
- Hands on experience deployment tools like SCCM, Tivoli
- Mobility technologies such Windows CE, Android, IOS and MDM
- Well verse in windows OS, win 10 is a plus
- Well verse in Microsoft box office such as office 2010
- Any other desktop technologies such as PGP, BYOD
- Active participation and engagement in team activity at global and Penang site level
30
IT Associate Resume Examples & Samples
- Assist network engineers with the installation, configuration, testing and maintenance of network infrastructure equipment to facilitate support of day to day business operations and enterprise-wide expansion
- Responds to requests from engineers to diagnose network problems and report initial findings of the malfunctioning system or equipment expeditiously
- Provides Infrastructure engineers with network performance monitoring results and proactive diagnostic reporting
- Participates in the planning, configuration and test phases of disaster recovery management
- Implement solutions following established standards and procedures
- Drives incident escalation and provides necessary feedback and follow-up to customers within agreed Service Level Agreements
- Participates in tests of Disaster Recovery Management
- Ability to cable equipment, handle simple hand tools, diagnostics tools and network troubleshooting equipment. Provide minimal subject matter expertise to organization within networking discipline
- College degree in Computer Science, Networking or related field preferred
- 1 year experience in ITS (preferably within an operations environment)
- Experience with Cisco network equipment, or Cisco certification preferred
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Senior IT Associate Resume Examples & Samples
- Perform a wide range of system administration duties on IT database, application, and other servers including install, debug, maintain, upgrade, and general support
- Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s
- Perform regular and on-demand system backups and recoveries
- Assist in developing, implementing, testing and maintaining server level disaster recovery plans
- Collect and review system data for capacity and planning purposes
- Interface with vendors for procurement & maintenance of all IT infrastructures
- Manage & troubleshoot networks, intranet & internet connectivity throughout the organization
- Troubleshoot hardware, software and network operating system
- Provide orientation to new users of existing technology
- Provide individual training and support on request
- Provide recommendations about accessing information and support
- Maintain current and accurate inventory of technology hardware, software and resources
- Troubleshoot all technology issues
- Maintain log and/or list of required repairs and maintenance
- Research current and potential resources and services and make purchase recommendations
- Provide network access to all staff
- Install work stations to include all hardware and software set ups as well as network accounts and passwords
- Monitor security of all technology
- Install and maintain Foolproof and passwords
- Input and maintain IP addresses
- Advise staff of security breach and/or change in password or security status
- Ensure installation of lock out program
- Identify and prepare hardware for disposal and properly strip and secure in that process
- Strong server management experience
- Experience within an environment that has audit requirements
- Experience as a working manager; comfortable in a hands on role
- Experience managing a Windows XP and Windows 7 desktop environment (PC and printer support)
- Experience administering a VMware environment
- Working knowledge of Cisco Routers, Switches and VoIP phones
- Interest in or experience working for high growth software company
- Ability to multi-task and manage time with little supervision
- Advanced knowledge of installations, upgrades and troubleshooting of Windows Server 2000/2003 & Web application Servers. Experience with Active Directory highly desirable
- Advanced database administration skills including backups/restores, monitoring DB performance, running SQL scripts to monitor the system and modify tables when required. Knowledge of MySQL server administration and troubleshooting highly desirable
- Working knowledge of web application security, understanding of vulnerabilities and countermeasures
- Strong technical aptitude and ability to research & solve complex issues independently
- Ability to effectively communicate issues and resolutions to all levels of the organization
- Ability to maintain confidentiality with sensitive customer and internal information
- Bachelors degree preferred (or equivalent experience)
- 6+ years of business experience in a high energy environment
- Some Linux experience, with willingness to become proficient in Linux
- Minimum 2-3 years experience in Systems Administration
- At least 2-3 years experience with Hardware & networking
- Deliver Quality
- Achieve Results
- Enhance our Culture
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IT Associate Analyst Resume Examples & Samples
- Execute pre-defined operational processes in assigned IT area and independently develop new processes and facilitate implementation. Examples of IT operational processes that might be included would be management of assets, management of contracts, purchasing, project setup and tracking at an enterprise level, management of IT sponsored programs, enterprise level reporting, IT training and IT resource management programs
- Participate in complex and lead moderately complex implementations of projects for new and revised operational processes in assigned IT area
- Proactively identify and communicate issues and potential resolutions
- Prepare management reports by obtaining and analyzing highly complex statistical and technical information. Identify sources of information and gathering techniques and lead other less experienced staff in execution of the tasks
- Identify and develop project deliverables as assigned, analyzing and gathering data as necessary
- Proactively and continually expand knowledge in all IT disciplines utilized in ETS
- Utilize a basic understanding of the products and services provided by ETS in order to effectively support related operational activities
- Follow and execute project schedules and plans, ensuring deadlines are met. Create moderately complex project plans and contribute towards aspects of more complex plans
- Evaluate and document results as required
- Provide accurate and timely status of activities
- Keep lead and management personnel updated on progress and any issues encountered
- Highly skilled in verbal and written communications; including experience in presentation development and delivery
- Experience developing and delivering training materials
- Must work effectively in a team environment
- Proven ability to solve complex business problems
- Proven ability to manage concurrent projects
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to quickly learn new processes and IT concepts, accepting new assignments and responsibilities as required
- Experience working with tight deadlines in a continuously changing environment
- Proficient in MS Office products
- Four or more years experience working in an IT organization
- Two or more years in project management, systems development, process improvement or equivalent IT experience
- Two or more years experience in an IT support role
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IT Associate Director Resume Examples & Samples
- Manage, implement and monitor a strategic, comprehensive corporate information security monitoring and operation program to ensure the integrity, confidentiality and availability of information owned, controlled or processed by the organization
- Provide real time decision making for ongoing information security incidents as they occur to protect corporate assets
- Oversee all Security Operations Center positions in their daily tasks and projects
- Participate in the selection of technology, devices and software that are to be used on the network and in the information security infrastructure, and ensure that their implementation meets information security requirements
- Work closely with colleagues in the Information Security Department responsible for Identity and Access Management to ensure those aspects of the information security infrastructure are fully integrated with all others
- Participate in incident response activities as a senior information security representative as needed
- Act as the senior information security liaison to the IT Infrastructure teams
- Develop and report on metrics showing how the network and the information security infrastructure are being managed with respect to information security
- Experience with risk management, vulnerability management, threat analysis, security auditing, security monitoring, penetration testing, incident response and other information security practices
- Excellent written and oral communication skills with the ability to effectively communicate with information technology professionals as well as senior management and auditors, assessors, and consultants
- High level of personal integrity, the ability to professionally handle confidential matters and exhibit the appropriate level of judgment and decision making commensurate with the position and responsibilities
- Strong understanding of information security technology, especially relating to security infrastructure elements such as IDS, firewalls, and routers
- Ability to collaborate and build positive relationships across multiple stakeholders
- Agile thinking and analysis that leads to win-win and innovative solutions
- Positive, impactful communications, excellent leadership, business partnership, and project management skills
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IT Associate Resume Examples & Samples
- Primary responsibility is supporting staff on IT related matters
- Support GMS/MS Navision system administrator in day to day support
- Support Analytics systems and ensure that staff are trained on how to use the system
- Respond to staff queries
- Learn fundamental operations of commonly used software, hardware and other equipment
- Ensure all programs on staff laptops are updated in a timely manner
- Ensure staff are trained on commonly used software for utilities and computer usage policies
- Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software; and
- Any other duties assigned
- Bachelor Degree in Computer Science, Computer Engineering,Information Technology or any other relevant degree
- At least 1 year relevant working experience
35
IT Associate Resume Examples & Samples
- Work as part of a team to provide software and/or hardware support while developing the skills to move into one of the formal IT & Development career paths
- The incumbent has general knowledge and experience in Information Technology and supports the overall IT functions of the Company
- In general there would be a higher level of supervision and support for these roles rather than the Analyst level
- General understanding of commonly used IT technologies including PC support. Any knowledge of Networking, Applications, Programming Languages, Databases, Server Technologies, etc. is preferred
- Analytical and problem-solving skills encompassing process and service delivery for the team
- Must be able to work effectively as part of a support team. Take initiative and a lead in certain instances and foster team cooperation
- Stays current with rapidly changing technology and applies it to business needs
- Must be able to effectively communicate technical information to both technical and non-technical personnel
- When communicating take full account of the business impact of any work or process undertaken by the team
- Should be able to provide remote support effectively
- Would have capacity to work as part of a matrix organization and influence others as part of that organization
- 1-2 years relevant experience
36
IT Associate Resume Examples & Samples
- Collect business requirements and develop functional specifications
- Assist in the implementation or post-implementation end-user support and maintenance of business applications
- Configure or re-engineer processes, systems, hardware, or software to meet business needs
- Provide design assistance, analysis and management of database solutions with technical emphasis in performance monitoring, problem identification and resolution
- May be responsible for requisitioning hardware/software or tracking assets for the assigned unit
- May develop documentation as required
- We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
- We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
37
IT Associate Resume Examples & Samples
- Provide Tier1 hardware, software, network and mobility support for all IT Customers either directly or by engaging Tier2 or with 3rd party vendors for warranty exchanges and servicing
- Escalate issues to the Tier2 support or other IT Support Group where incident or request/tasks cannot be solved or delivered by Tier1
- Technically sound with the ability to achieve competency for eventual upgrade to Tier2
- Some language skills in Mandarin and Korean language will be added advantage but not mandatory
- Active participation and engagement in team activity
38
IT Associate Manager, SMS Resume Examples & Samples
- Monitors daily operations of a unit and actively assists, or provides direction to, subordinates as required. Perform ongoing operational tasks of organizational units
- Provide direction to subordinates using established policies and precedents
- Ensure that projects are completed on schedule following established procedures and schedules
- Managing support requests, triaging performance issues, prioritizing team response and focusing on key system areas
- Managing SLAs for performance and ticket resolution
- Monitoring and measuring end-user experience and satisfaction
- BS in Computer Science or related field with at least 6+ years providing technical support for an application in a business environment; or BS in related field with MS/MA in business, IT or related field preferred with at least 4+ years of relevant experience
- Preferred experience with databases such as Oracle, DB2, or Microsoft SQL
- Proven experience leading a help desk team
39
IT Associate Director, Engineering Services Resume Examples & Samples
- Develop technical systems that control the global management of product design, change management, and manufacturing design and registration dossier workflow and data as designed for manufacturing and/or registration in a specific region while maintaining consistent and harmonized business processes for the global business
- Engage with key business partners and IT peers to develop an implementation of a technical roadmap that manages Device Master Record and other related business processes in the system and supports the long-term rollout of a single PLM system and consolidation of CAE systems across the Zimmer Biomet enterprise
- Bachelor's degree in Information Technology or related field with at least 10+ years of professional experience; or Bachelor and Master’s degree in business, IT or related field with at least 7+ years of professional experience
- Proven experience leading large PLM and CAE implementations
- Working knowledge of and direct experience with PLM systems such as Teamcenter, Enovia (required), and Windchill solutions
- Working knowledge of and direct experience with CAE systems such as NX Unigraphics, Solidworks, Catia, ProE/Creo, Abaqus, Ansys, Partmaker, DPEsprit, etc
- Experience deploying and supporting IT applications in an FDA regulated environment and working knowledge of 21 CFR Part 11, Computer System Validation, and related regulations preferred
40
IT Associate Director Resume Examples & Samples
- 1) Supervises, guides and provides systems administration, operational support and problem resolution for the NetBackup and TSM Servers and clients
- 2) Add Servers to the appropriate backup environment
- 3) Performs Backup server hardware and software installation and upgrades
- 4) Monitors Backup server performance and capacity
- 5) Reports changes in usage
- 6) Forecasts Storage demands, recommends upgrades, expansion and reconfiguration
- 7) Troubleshoots Backup server hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions
- 8) Participates in site setup, user training, hardware/software installation, maintenance and support and documentation of hardware/software logs and operating procedures
- 9) Documents standards and operating procedures for the Backup environment and acts as a technical resource to the IT staff and systems users
- 10)Provides technical guidance and assists in the training of less experienced administrators
- 11)May perform management functions in the absence of the Manager
- 12)May act as a Project Manager for major projects
- 13)Performs related duties as assigned or requested
41
Senior IT Associate Resume Examples & Samples
- Provide technical knowledge
- Work individually and on teams to support the completion of specific tasks within time and budget constraints
- Interface with the client on a day-to day basis
- Help the Partner/Principal/Director; and/or Senior Manager; and/or Manager formulate solutions, prepare deliverables and documentation
- Direct the work of staff and review work papers and reports for accuracy and completeness
- Run client engagements from start to finish, which includes planning, executing, directing, and completing financial audits and managing to budget
- Supervise, train, and mentor associates and interns on audit process and assess performance of staff for engagement reviews; perform in-charge role as needed
- Work with information assurance team to identify and resolve client issues discovered during audit process
- Maintain a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform IT audit services
- Proactively interact with key client management to gather information, resolve IT audit-related problems, and make recommendations for business and process improvements
- Assist partners and senior management on proposals and business development calls
- Attend professional development and training sessions on a regular basis
- Prior federal audit experience is desired
- Secret Clearance Required
- Minimum three years of experience in one or more of the following capabilities: IT internal controls testing/auditing
- Experience with FISCAM, FISMA, A-127, FFMIA and NIST SP 800-53
- Knowledge of OMB A-123 documentation, testing and reporting requirements
- Strong interpersonal skills and experience in supervising a project team
- CISA required
- Ability to work in the United States indefinitely
- Ability to travel as necessary
42
IT Associate Director Resume Examples & Samples
- Assist the Digital Health / Signature Solutions business units in the development and implementation of information security practices including policies, standards, guidelines, and procedures
- Help ensure our cloud-based software and digital health platform offerings are offered securely
- Responsible for improving the security of products and solutions that are used by external customers
- Define and implement information security processes, including security reviews to ensure that the confidentiality, integrity and availability of enterprise information is assured
- Conduct regular security risk assessments to identify risks and maintain a Risk Register to rank and manage risk mitigation
- Liaise with the Internal departments on any audit matters (Security, SOX, HIPAA, PCI, etc.) and remediation
- Consult with IT, business leaders and peers regarding their information security risks and make recommendation to minimize those risks
- Bachelor’s degree in Computer Science, Information Systems, or related field with minimum 7 years professional experience required; or Bachelor and Master’s degree in Computer Science, Information Systems, or related field with 5+ years professional experience
- Relevant IT Security certifications preferred
- Experience with Product Security & IT Digital Health
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Senior IT Associate Resume Examples & Samples
- Help the Partner/Principal/Director; and/or Senior Manager; and/or Manager formulate solutions, prepare deliverables, and documentation
- Supervise, train, and mentor associates and interns on audit process and assess performance of staff for engagement reviews
- Perform in-charge role as needed
- Secret Clearance required
44
It-associate Manager Resume Examples & Samples
- Bachelors Degree, Post Graduate Diploma of Professional Degree in Engineering, Information Systems or Computer Science Courses
- Must have a strong technical mastery and passion for IT
- Demonstrated ability of critical thinking and problem solving
- Demonstrated ability to handle multiple priorities
- Work experience up to 2 years in IT, Project Management, Business Analysis or a related field will be an asset but it is not a requirement
45
IT Associate Director, JDE COE Lead Resume Examples & Samples
- Establish and manage the JD Edwards (JDE) Center of Excellence with a focus on global standards and governance, core model development, business systems integration, and knowledge management
- Proactively identifies and leverages appropriate avenues and team members to drive needed systemic changes in the organization
- Acts as a change agent by developing supporting business case(s), high-level business requirements and strategic IT roadmaps and by educating the IT organization on the direction of the business
- Ensures and/or develops appropriate methodologies, policies and procedures to deliver business solutions
- Prioritizes and sets strategic resources and business plans
- Leads, influences, and negotiates to achieve business strategy, and delivers results for internal/external partners
- 5-7+ years of experience within Oracle’s JDE (strongly preferred) or similar ERP Supply Chain systems
- Relevant supply chain experience, including elements of Supply/Demand Planning, Sourcing, Manufacturing, Inventory Management & Financial management
- Project and program management experience, preferably supply chain systems projects
- Bachelor's degree in Information Technology or related field with at least 10+ years of relative professional experience required; OR
- Master’s degree in business, IT or related field with at least 7+ years of relative professional experience required
46
IT Associate Resume Examples & Samples
- Validate current state technology processes
- Document ITGC process flows
- Request and organize ITGC source documentation
- Execute technology control testing
- Document ITGC work papers
- Address review notes
- Execute remediation activities
- Execute SOC I Type 2 & SOC II reviews
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IT Associate Manager Resume Examples & Samples
- In-depth knowledge of digital marketing and CRM
- 3-5 years business-facing IT experience in a global environment, preferably with a degree in an IT-related discipline
- Working experience in a digital agency, digital projects (web/mobile) is a plus
- Ability to interpret the business IT and functional strategies, understand the Group operating model, and the implications actions in one area have on other functions
- Extensive and substantial practical experience in interpreting business process management and business metrics
- Strong analytical, organisational, communication & presentation skills
- Project management, change management and lifecycle planning skills
- Experience delivering within Agile and hybrid environments
- Team player able to work constructively with project managers, business analysts, developers, suppliers, testers, business stakeholders and management
- Fluent English and Ukrainian
48
IT Associate Analyst Resume Examples & Samples
- Maintain records on returned equipment inventory
- Image and configure client systems that can be re-deployed
- Prepare equipment for shipment
- Participation in IT initiatives that require Deployment Center coordination, communication and/or implementation
- Must reside within a 50 mile radius of Cherrington, PA facility; no relocation benefit offered
- Microsoft Operating Systems
- Microsoft Office Suite
- Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals
- General parcel and freight shipping procedures
- Some IT experience preferred
- Some post High School education preferred
49
IT Associate Resume Examples & Samples
- Employees’ work computer support services for both software and hardware
- Support network cabling and network equipment as required
- Production support for Zebra printer
- Create/Add/Modify SFC user and menus
- Create email account
- Asset inventory audit
- Daily Check in / out
- Daily job report
- Weekly job report ( Actual / next week plan )
- Take other duties as you may be requested by management
50
IT Associate Resume Examples & Samples
- Recently graduated or preparing to graduate in the next two semesters with a four year Bachelor’s degree
- Enrolled in an IT or Engineering related major, such as Computer Science, Computer Information Systems, Management Information Systems, Software Information Systems, Information Technology, Information Science, Computer Engineering, and Electrical Engineering
- Between zero and two years of full time IT or Engineering work experience
- Exposure to or familiarity with computer networking, application development and support, information security, operating systems, database administration, business analysis, project management
- Willingness and desire to rotate to, as well as an ability to excel in, a variety of diverse roles
- Professional, effective written and verbal communication skills, plus organizational ability
- Leadership potential displayed through extracurricular involvement
- Previous IT or Engineering internship, co-op, or work experience
- The ability to work collaboratively in a team setting
- Community service and volunteer experience
- Self-driven, motivated, and proactive
51
Entry Level IT Associate Resume Examples & Samples
- Bachelor's degree in Information Systems, Computer Science, Information/Computer Security, Engineering, Project Management or a related technical discipline
- 1-1/2 years or more years of IT experience
- Overall strong technical proficiency in information technology/computer disciplines
- Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access
- Self-starting with the demonstrated ability to learn new technical concepts quickly
- Detail oriented and demonstrated strong analytical and problem solving skills
- Excellent interpersonal skills and the ability to work effectively with clients, IT management and staff
- Experience developing business process flows and soliciting business requirements
- Knowledge of testing methodologies and/or project management
- Familiarity with Enterprise Resource Management or Customer Relationship Management software
- Certifications in technical specialties such as Microsoft, Cisco, etc
- Prior experience supporting a Windows environment
- Familiarity with Linux and Windows, and networking concepts such as IP networks
52
IT Associate Resume Examples & Samples
- Provide cover to the Remedy helpdesk system as and when required to provide 1st telephone line support
- Undertake L2 on-site support (PC and Mac) including
- Configure, deploy, troubleshoot and support PCs and Macs to Re:Sources UK standards
- Use remote resolution methodologies such as Lync and Casper Remote to apply software, upgrades, system changes and amendments
- Install, configure and maintain hardware components as required
- Diagnose and resolve unique, non-recurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority and nature
- Maintain computer, telephone and VC equipment in the meeting rooms when required
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
- Provide ad-hoc basic IT user training as part of the desk side and telephone support process
- Review open calls (Incidents) and action them in order of priority
- Update Incidents (within the Remedy helpdesk system) with relevant actions to keep the users and others informed of call progress
- Escalate issues and involve other Local Support team Members wherever required in order to resolve issues as quickly as possible
- Participate as required in Sapient integrations, technology projects and desk moves
- Any other duties designated by the Sapient UK Team Leader
- General academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline
- Microsoft or Apple qualifications desirable but not essential
- Good working knowledge of Microsoft or Apple desktop products and Operating Systems
- Working knowledge of Microsoft Office suite of products
- Desktop/laptop hardware technologies and common fault finding techniques is desirable
- Passion for IT, new technologies and a willingness to learn
- Ability to clearly articulate solutions and suggestions to others
- Hands-on experience with different desktop based and networking technologies
- Hands-on experience with different mobile technologies (Smart phones, tablets etc)
- Uses technical, job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements and customer expectations
- Up-to-date and disciplined, able to generate and present high quality, relevant and usable job-related information
- Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives
