IT Engineer Resume Samples

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W Gorczany

Wilford

Gorczany

3183 Frami Falls

San Francisco

+1 (555) 942 1245

3183 Frami Falls

San Francisco

Phone

p +1 (555) 942 1245

Experience Experience

Houston, TX

IT Engineer

Houston, TX

Rempel-Wunsch

Houston, TX

IT Engineer

Provide support in the management of servers, network security, and network services
Provide support in the management of Servers, Network Security and Network Services
Provide single point of contact for site-related technical support issues that include working with the Network Services, Technical Services, or MIS teams
Drive continuous improvement efforts to enhance performance and provide increased functionality across all systems
In Storage SME role direct and evaluate work of Services provider in Managed Services environment
Manage PMRs with IBM and closely work with development teams to resolve issues
Perform system/network/security and performance monitoring and remediation

San Francisco, CA

Lead IT Engineer

San Francisco, CA

Zulauf, Thiel and Mills

San Francisco, CA

Lead IT Engineer

Work in a team environment to provide best of class customer service
Provides project assistance and serves as lead on many tasks
Maintain open communication with management and audit committee
Frequent contact with senior leadership of customers and contractors for the purpose of creating and presenting innovative long-term solutions and managing key relationships. Acts as a resource within the engineering and scientific communities to develop solutions or handle the most complex tasks for which existing methods and procedures may not apply
Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
Cisco and Juniper or other networking certifications are a plus
Assure our organization’s risk management, governance and internal control processes are operating effectively

present

Chicago, IL

Senior IT Engineer

Chicago, IL

Rau and Sons

present

Chicago, IL

Senior IT Engineer

present

Work with Client, Project Managers, CSP’s and Network Engineering teams to provide Client services and installation
Providing technical leadership on networking, network management, data centre and service delivery issues
Manage system performance, make recommendations to improve and implement system wide changes to enhance overall system efficiency
Collaborate with peers and management on planning and work estimation of new infrastructure deployment activities and manage/implement to a schedule
Manage team work schedules, workload, and recurring team meetings
Establish and enhance process and workflow of IT infrastructure management
Acts in a multi-discipline leadership role working towards the development of new solutions, processes, tools, systems for customers

Education Education

Bachelor’s Degree in Computer Science

University of Pittsburgh

Bachelor’s Degree in Computer Science

Skills Skills

Good knowledge on Operating System (Solaris, Unix, Linux). VM knowledge (VMWare, VitrualBox etc.) would be
Strong communication skills and the ability to present high quality concise documentation for colleagues and end users
Excellent attention to details, ability to multitask, and effective time management and prioritization skills
Design complex and efficiently operable networks to support real-time protocols focusing on a highly available site to site connectivity
Desirable knowledge in Cloud application performance monitoring and logging tools, ie Nagios, New Relic, and App Dynamics
Good time management with the ability to work under pressure
Good working knowledge of key network fundamentals, including TCP/IP, VLANs, SNMP, DNS, DHCP, wireless, and load balancing
Recommend system parameters or configuration variables to improve overall system health and reliability
Excellent oral and written communication skills, including the ability to be assertive as well as diplomatic
Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMP monitoring/analytics and CDR record management is a big bonus

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IT Engineer Resume Examples & Samples

Provide desktop support to all THV 11 staff
Install and maintain computer hardware and software
Help train station personnel in proper use of computers and software
Assist personnel in resolving computer issues and creating solutions
Individual must present a positive customer service experience for fellow employees
Must be able to work independently but also work as a team with fellow department members when needed
Must be able to prioritize workload and complete assignments on-time
Ability to troubleshoot Microsoft software products as well as deploy and maintain iPhone, iPad and Android handheld devices
Hours of work - 5 days per week, 8 hours per day. Overtime may be required from time to time. Actual days may vary and may include weekends and evenings

IT Engineer Resume Examples & Samples

IT-related education and solid computer skills
You might be a graduate or last-year student (able to work full-time)
Excellent Team Working skills
Strong both analytical and communication skills
Eagerness and willingness to learn and high performer potential
Accuracy and high attention to details
Flexibility to handle existing workload during peak time

IT Engineer Kvvu Resume Examples & Samples

45 Ensure the operation, maintenance and integrity of the News Automation system and the News NRCS (including the video playback and record servers)
25 Provide technical assistance to the remote broadcast
15 Provide assistance to the IT Staff
10 Performs preventative maintenance as appropriate on station equipment
5 Additional duties as required

CCB IT Engineer Lead Resume Examples & Samples

Bachelor’s degree in engineering, computer science, management information systems
Minimum 3 years experience as Engineer Lead/Architect
Demonstrated ability to handle/organize multiple complex technical projects simultaneously
Strong organizational skills and detail-oriented work ethic
Knowledge of various server hardware configurations and performance characteristics. Minimum of 3+years networking experience in an enterprise environment
Experience with Application monitoring tools such as Wily, Dynatrace or Opnet
Experience with Log Analytics tools such as Splunk, HP Ops Anlytics etc
Experience with Synthetic monitoring tools
SAN storage knowledge and monitoring drivers
Willingness to learn monitoring planning aspects of various environments
Any experience with Service delivery and ITIL configuration concepts are a plus

Senior IT Engineer Resume Examples & Samples

Core technology is Linux (SLES is a must)
Patching processes
Experience on CVS, SVN, Git, Jira, Tomcat, Stash, and Confluence applications will be a plus (one or more)

IT Engineer Resume Examples & Samples

Automation processes for code deployments (experience with Puppet, Chef or similar is ideal)
Experience with application build systems (like hudsen, Jenkins, bamboo etc)
Infrastructure and software design tasks
Operating systems include Linux , Windows ,OSX, VMware
DB knowledge on Oracle, SQL Server and MongoDB preferred

Apjc IT Engineer IT Resume Examples & Samples

Perform technical assessment according to architecture and business requirement documents
Write technical design documents for projects & features following functional specifications
Review and discuss technical design, issues and solutions with global teams
Implement project functions according to technical design document
Follow the project SDLC, adopt coding standards and code scan tools, perform unit test and code review
Fix bugs and support production issue fixes

IT Engineer Resume Examples & Samples

Strong expertise in Java, J2EE, Web technologies, Javascript, AJAX, JQuery, CSS 3, HTML5, Apache struts, Spring core, Spring webservice and UI frameworks
Knowledge of web application designing & development
Experience or knowledge of caching mechanisms using Lucene/Elastic search similar technologies
Experience in building rule engines using DROOLS or similar technologies will be a plus
Strong problem solving skills and technical aptitude
Experience using source code control (SVN, CRUSIBLE, GIT & GERIT)
Knowledge of Java frameworks like Struts, Spring core, Spring webservice

Senior IT Engineer Resume Examples & Samples

Key technical engineer supporting Enterprise Cloud Compute initiatives
Support Windows/Unix/Linux/Platform LSF in virtualization environments including hardware and software
Build and maintain confidence of engineering customers and IT support partners
Document procedures and provide automation and achieve operational excellence
Provide technical leadership to IT team members and internal AMD staff; Mentor, train, and support technical

Senior IT Engineer Resume Examples & Samples

Understand the business needs of different engineering groups . Define and deploy the right infrastructure and tools in collaboration with other AMD IT functions
Provide application support for multi-disciplinary areas of requirements management, configuration build and release, bug tracking systems and external websites
Manage and maintain the deployed infrastructure and tools, user management and do periodic version upgrades, contributing directly with hands-on effort as necessary
Stay current industry standards, connect and partner with other companies to onboard new tools that can help engineering scalability and efficiency

IT Engineer Resume Examples & Samples

Work with traders and other stakeholders to document requirements
Suggest solutions to meet business and IT requirements
Communicate requirements to vendors and developers
Conduct and/or supervise testing of systems and interfaces
Assist in data migration and implementation
Manage and develop change requests
Provide 3rd level support of selected trading systems
Work within Banking and IT controls

IT Engineer Resume Examples & Samples

Design, develop, deploy and manage highly available and scalable systems using configuration management and automation
Develop and support lifecycle including technical research, requirements analysis, high level and technical design, implementation of enhancements to the product, unit testing, debugging, and maintenance
Provide feedback on potential ways to translate functional into technical requirements
Collaborate within Local and Global DevOps Team to bring new features and services to the end users
Work with Product Owners to understand the requirements in order to deliver the prioritized stories
Participate in all scrum ceremonies to provide progress, scope stories, retrospective review and planning for upcoming stories
Work to accurately evaluate risk and estimate software development tasks
Documents iterations, perform unit testing and participate in scrum ceremonies

IT Engineer Resume Examples & Samples

Providing 1st/2nd/3rd line IT support to end users with technical queries, troubleshooting helpdesk tickets via email, telephone or in person
Hardware, software and network trouble shooting
Manage the daily backup schedules and help maintain the disaster recovery procedure
Installation or replacement of hardware and peripherals in order to resolve issues
Configuration and support of BlackBerry and Android devices, setting up new devices, using the global ordering system to request services
Support and adhere to the Global and Local IT Policies
On-going systems documentation of any resolutions, issues and trends on helpdesk
Resolve break-fix of all hardware, software and network issues
Setting up and configuring new systems/servers/laptops, imaging or replacing
CAT6/CAT5e network cabling and patching of equipment, this will involve some physical running of cables to support the production environment
Ensure the correctness and efficiency of the local technical infrastructure, reporting and escalating issues at the earliest point and taking action where necessary
Completing tasks and projects assigned by IT Manager within given timeframes and taking a proactive approach to finding solutions to problems
Support the IT Manager with upcoming group projects, such as
Office 360 Rollout
Windows Domain Migration
Server 2012 Upgrade
Windows Server (2008/2012) support - Essential
Windows XP/7/8 desktop support - Essential
Microsoft Office 2013 support- Essential
Experience with Active Directory, GPO, DNS , WSUS - Essential
Wintel server hardware troubleshooting experience - Essential
Willingness to learn other areas and self-development - Essential
Experience with Office 365/Exchange - Desirable
Cisco Networking– LAN/WAN/Wireless maintenance, router/switch configuration - Desirable
Knowledge of Anti-Virus applications – (McAfee EPO 5.1) - Desirable
Knowledge of Backup applications – (Symantec 2014/2015) -Desirable
SharePoint Experience - Desirable
SAP Experience (Client Side) - Desirable
Experience with virtualisation technologies (VMWare 5.5/vSphere Client) - Desirable
Zebra Printer and Label Printing Experience - Desirable
Experience of Storage Area Networks, storage management. (HP MSA2040) - Desirable
Experience with cabling and installing physical network infrastructure CAT5e/CAT6 - Desirable
Working knowledge of ITIL (incident and problem management and change management) is a must
You will be able to demonstrate Project management and organisational skills
CCENT / CCNA
MCITP
Degree Desirable
Strong communication skills and the ability to present high quality concise documentation for colleagues and end users

Senior IT Engineer Resume Examples & Samples

Manages a portfolio of solutions within a Product Engineering and Fab Application functional business areas, which includes Data transfer between AMD and external partners, Business Intelligence for Foundry Operations teams, Planning and impact analysis to support AMD product roll outs
Responsible for coordinating all roadmap, project and support work. Drives system improvements for incident reduction and system simplification for the Product Engineering and Fab Applications area
Provides technical guidance to application analysis, programming, delivery, and overall technical architecture based on the AMD's corporate and IT objectives
Understands and communicates complex database concepts and effectively employs different database design techniques. Understands OO concepts and applies them in projects and design reviews. Provides experience and leadership in IT systems architectures
Manages the required project plans and resource plans for application development and oversee the development of these initiatives, revising as appropriate to meet the changing needs and requirements
Develops project status reports ensuring that key issues are highlighted, communicated and followed-up. Serves as a liaison between Business and Development team
Reviews project deliverables for accuracy and compliance to standards, performing code reviews and mentoring where necessary
Tracks and manages Application Lifecycle tools and deliverables. Works closely with ALM Lead to ensure compliance with automated and manual ALM processes

Senior IT Engineer Resume Examples & Samples

Bringing this near-turnkey network into operation and service
Ensuring that the network that is being built meets our customer needs, and setting up new systems and processes to manage, control and monitor this when required, and raise defects and ensure remediation when appropriate
Translating the contractual / technical requirements to the IT organisation and for validating and approving all activities performed by this unit under the scope of the contract
Demanding and controlling (in conjunction with other delivery teams) Capacity, Availability, Security and Business Continuity Management activities, based on contractual and customer requirements
The cost-effectiveness of all infrastructure solutions, by considering both initial implementation costs and ongoing operational costs
Providing technical leadership on networking, network management, data centre and service delivery issues
Occasional domestic and international travel required
Excellent knowledge and understanding of networking, data centres, and large-scale infrastructure, with a minimum of five years’ experience of large (continental/global) networks, autonomous systems, network management, application services, and enterprise needs. You have built and managed large networks, and established and run enterprise-grade systems over them. You have worked with or for ISPs. Juniper, Tivoli and Netcool experience is a plus
Excellent verbal and written communications skills. Able to establish and maintain strong relationships with colleagues, customers, and suppliers

IT Engineer Resume Examples & Samples

Monitoring, optimization and tuning of the infrastructure installed
Study the impacts of the system and write technical documentation
Preparation and verification of test environments
Performs tests of IT systems and define test strategies
Running test results and alignment with the client, and share KPI with the customer
Analytical and task oriented

IT Engineer Resume Examples & Samples

Maintain servers, desktop, and networks on the business side
Work with Engineering staff to maintain networked broadcast equipment
Provide support for news editing systems and playout servers
Perform hardware and software maintenance
Develop knowledge of facility specific IT needs and assist in supporting these systems
Apply regular security updates
Keep proper records and system documentation
Ensure that mission critical broadcast IT systems are well maintained
Maintain digital telephone system
Assist Broadcast Engineers as needed
Build IT infrastructure as needed using proper cable management systems

IT Engineer Resume Examples & Samples

Application Deployment, complete rollout and partial update of application software components
Server System environment management
Performance and load monitoring, log file analysis, supporting scripts, cronjobs…
Fileservers setup
DB2 / TSM / MQ integration and administration
AIX Administration experience
Suse-Linux knowledge
Application server set up and configuration (Websphere…)
Workflow Engine Client knowledge (SER-Doxis Win-ClientAppl.)
In-depth knowledge of shell and scripting (Perl, Korn, Bash…)
Basic experience / knowledge in DB2, TSM, MQ, MySQL
Fluent level of English
German language would be a plus

Senior IT Engineer Resume Examples & Samples

Develop and enhance enterprise Microsoft Windows Server and Active Directory engineering standards for a multi-site organization, including operating system and authentication protocols
Develop technical partnerships with key support, architecture, and operations teams
Diagnose Windows Server platform issues in complex, business-critical environments
Provide 3rd-level support for an enterprise-wide Microsoft Windows distributed server platform, including related technologies such as Certificate Services, IIS, Clustering, etc
Design and architect new systems and enhancements to existing infrastructure
Produce basic project plans, root cause analysis documents and report on progress to management
7 or more years hands on experience with Microsoft Active Directory and related technologies, preferably in an engineering (vs. system administration) capacity, including design of infrastructure and integration into new and existing systems
10 or more years of experience with Microsoft Windows
A Bachelor’s degree or equivalent work experience
Financial Services industry experience
10 or more years hands on experience with Microsoft Active Directory and related 6 or more years of functional Engineering group experience technologies, preferably in an engineering (vs. system administration) capacity, including design of infrastructure and integration into new and existing systems
Proven experience working with PKI
Automation and scripting skills, including Powershell experience
Adherence to corporate standards/problem and change management policies
Able to mentor and train SA staff

IT Engineer Resume Examples & Samples

Event Management
Remote Site Access Control
1st Level Assurance Support activities

IT Engineer Resume Examples & Samples

Support users in all departments by managing installation, repair, upgrades, troubleshooting, and providing training
Provide support in the management of Servers, Network Security and Network Services
Provide support for the technical needs of the News Department
Assist Engineering with Transmitter and Master Control maintenance
Assist with LAN and WAN related hardware and software maintenance

IT Engineer Resume Examples & Samples

New graduates or employees with small working experience (up to two years)
Good attitude & interpersonal skills
Good knowledge on Operating System (Solaris, Unix, Linux). VM knowledge (VMWare, VitrualBox etc.) would be a plus
Knowledge of Shell scripting (Perl, python and Java will be an added advantage)
Database knowledge (Oracle, PL/SQL, MySQL)
Experience with technical trouble shooting
Exposure to open source technologies
Good GSM understanding

IT Engineer Resume Examples & Samples

Bachelor of Science in Engineering, Information Technology, Information Systems Computer Science or other related fields
3-5+ Years of Experience in IT Support, IT Systems, Systems Engineering, and Plant Floor IT Operations Experience, or related experience
3-5+ Years of Experience with Windows Application Support, Printer Configuration, and PC refresh experience
Master of Science in Engineering, Information Technology, Information Systems, Computer Science or other related fields
Ability to work with a team of diverse skills and experience under stressful circumstances
Self-starter: able to identify, investigate and solve problems without constant oversight
3+ Years of experience working with Office automation (Printers , PCs)
3+ Years of experience working with Server administration (Windows, Linux)
3+ Years of experience working with Network administration & support (Cisco routers and switches: basic troubleshooting and understanding,Cabling and installation)
3+ Years of experience working with Plant floor automation ( Control systems, PLCs, Integration with plant floor applications)

Senior IT Engineer Resume Examples & Samples

Support, maintain, upgrade and rollout Windows based platforms, solutions and infrastructures
Maintain, and support of Server room facilities, and all IT equipment and peripherals, ensuring timely updates of patches and software in line with corporate standards. Conduct regular health check for equipment and keep record accordingly
Establish and enhance process and workflow of IT infrastructure management
Manage and co-ordinate with vendor related issues and software deliveries. Coordinate internal testing and certification with various groups
Engage users in managing/upgrading production issues and planning enhancements. Update and advise users on procedures
Undertake special projects as required
Provide remote / onsite support to other China offices
Be required to participate in after hours, oncall support

IT Engineer Resume Examples & Samples

Experience with multiple storage products such as IBM Storwise and XIV, Brocade SAN directors, Flash Arrays, converged infrastructure
Linux Redhat Administration including knowledge of installation, configuration, and deployment strategies. AIX experience a strong plus
Familiarity with multiple platforms such as IBM bladecenter, Cisco UCS, IBM Power systems, Cloud and Hybrid Cloud Solutions
VMware Vsphere 5.5 and associated products such as VCOPS/VROPS, SRM
Clear thinker who anticipates and develops strategies for anticipated future consequences and trends; strong strategic thinking capabilities
Experience working with suppliers to design and develop solutions
Ability to develop innovative or creative infrastructure solutions
Knowledgeable about current and possible future IT trends and technology
Resolves conflicts quickly and knows when to escalate

IT Engineer Resume Examples & Samples

Takes architectural specifications and considers business to create cost-effective, high quality infrastructure solutions to operate the business
Improves infrastructure, process and toolset by engaging with other IT projects and professions to eliminate barriers and direct IT toward best practices
Participates in complex projects of long duration providing execution
Provides analysis, design consultation, and evaluation for technical or infrastructure projects
Manages technical deliverables in the infrastructure phase, creating detail architecture for technical solutions and providing accurate estimates for building components
Participates in the evaluation of new infrastructure technologies, and new feature sets of existing infrastructure technologies
Maintains and shares knowledge with team in both formal and informal settings
Troubleshoots production and non-production issues utilizing the appropriate tools
Monitors and tests application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes
Maintains security, backup, and redundancy strategies
May supervise junior engineering and technical staff
Ability to develop, read and interpret technical documentation
Excellent oral and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates
Proficient in the following components: Windows Operating Systems, Remote Access Applications (VNC, Remote Desktop, Team Viewer, etc.), network technologies, systems security
Solid scripting skills (e.g., Powershell, VB)
Executive Support a plus

IT Engineer Resume Examples & Samples

Assist in automating computer management tasks
Create and maintain documentation on procedures
Assist with security best practices and maintenance
Debug technical issues with hardware and software
Maintain inventory of equipment and other IT assets
Help with internal meetings and company events including occasional remote events and events outside of normal business hours
Assist in the on boarding experience including configuration and deployment of devices and day one training for onsite staff and remote staff

IT Engineer Resume Examples & Samples

Troubleshooting and problem solving in a very fast-paced, time critical environment
Understanding workflows and integration of broadcast equipment and computer equipment
Troubleshooting building environmental and general HVAC, plumbing, electrical systems
MAC OS and Final Cut Pro experience a plus
Troubleshooting issues related to Business and Broadcast News systems
Ability to read technical drawings / documentation
Knowledge and troubleshooting of satellite, microwave, fiber, RF technologies and all current broadcast standards
Work highly flexible hours in support of live events, emergencies and all on-call requirements
Ability to follow verbal instructions while involved in high pressure situations, being pro-active and relating information in a concise manner during critical situations
Ability to lift and carry equipment weighing up to 50 lbs. as well as work that may require use of a ladder
Valid Arkansas or Oklahoma driver’s license

IT Engineer Resume Examples & Samples

Responsible for assisting other staff with PC Support
Responsible for monitoring Routers, and Switches within the department
Support Windows Applications
Image laptops with imaging software
0-3+ Years of Experience in IT Support, IT Engineer, IT Systems, Systems Engineering, and Plant Floor IT Operations Experience
0-3+ Years of Experience with Windows Application Support, Printer Configuration, and PC refresh experience
0-5+ Years of experience working with Office automation (Printers , PCs)
0-5+ Years of experience working with Server administration (Windows, Linux)
0-5+ Years of experience working with Network administration & support (Cisco routers and switches: basic troubleshooting and understanding, Cabling and installation)
0-5+ Years of experience working with Plant floor automation ( Control systems, PLCs, Integration with plant floor applications)

IT Engineer Resume Examples & Samples

With the guidance of supervisor, identify business areas for automation to support business process enhancement
With the guidance of supervisor, identify the weakness of existing IT systems, and propose the enhancement solution
Collect business users’ requirements on manufacturing and engineering systems
Design, develop, test and deploy IT solution or enhancement of existing IT system to satisfy business requirements on manufacturing and engineering IT automation
Provide training to end users of manufacturing and engineering applications
Control and maintain and document system inventory, configuration and diagram
Evaluate and control service quality and cost of external service provider
Implement the system backup plan and recovery procedure
Lead or execute IT operation project and apply with project management skill
Do other duties assigned by supervisor

IT Engineer Resume Examples & Samples

Deliver on promises while keeping good communication lines with clients and partners
“Can do" mentality, flexibility and ability to take ownership
A collaborative approach to solving problems while bringing positive energy to the team
Ability to give and receive professional feedback
Relentlessly learn and think in solutions

Senior IT Engineer Resume Examples & Samples

Lead global and local Microsoft technology projects in accordance with the global roadmap (Sharepoint, Azzure, Office 365 etc)
System integration with new technology of Mobile / Web / Cloud
Work closely with labs users; Gather request; Deeply understand and predict scientific user needs. Be able to help labs to write functionality requirements
Work closely with central IT team to make sure IT solution/system fully meet global strategy and local needs
Strong leadership, proven management capability and good team player
At least Bachelor Degree in Engineer field, Master degree is preferred ,
At least 5 years’ experience on software development area or IT solution development area
Extremely good communication and presentation skill on both English and Chinese
Strong business analysis skills
Good management skills (PM and management of local 3rd party engineers)
Good working knowledge of Sharepoint, Community, Azure and Office 365
Working knowledge of Reporting tool, such as Business Object, is a strong plus

Senior IT Engineer Resume Examples & Samples

Bachelor's Degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
3-5+ years of professional experience with depth of IT experience that includes large enterprise infrastructure and middleware platform services and teams
Exceptional project management, team management and delivery skills
Strong hands-on technical experience with major middleware technologies (Enterprise Service Bus and AMQ) running on major OS (Windows, Linux/Unix)
Understanding of Web services technologies such as: Apache, IIS, JBoss ,Tomcat, .NET, PHP
Strong Experience in Java/J2EE, Web Services, .Net Frameworks
Strong Understanding of API Security and Management and services (SOAP/REST/XML)
Strong Experience with Service Oriented Architecture techniques (SB, XML, XML Schemas, XSLT, XPath, SOAP, REST, JSON, WADL and WSDL)
Understanding of DevOps concepts
Understanding of Enterprise Messaging and Queuing technologies: IBM MQ, AMQ

IT Engineer Resume Examples & Samples

Work with Product Owners to understand product requirements &
Understand performance parameters and assess application
Work on 3rd level production support, troubleshooting complex
Bachelor’s Degree in Computer Science or in “STEM” Majors
Strong development skills in one language and
Good understanding of the technology stack to include OS, DB,
Demonstrates the initiative to explore alternate technology and

Lead IT Engineer Resume Examples & Samples

Work
Write
A minimum of 4 years of professional experience in software development and understanding of platform services OR Master’s degree with 2 years of experience
Expert level development skills in one language and proficiency/familiarity in two others (Java, Go, Scala, .net, PHP, Ruby, Python, NodeJS, etc.)
Experience with NoSQL datastores such as MongoDB, Redis, Riak, DynamoDB, etc
Experience configuring and supporting Cloud computing architectures is a plus (AWS, MS Azure, Google Cloud, etc.)
Excellent track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Good understanding of the technology stack to include OS, DB, middleware, application layer, virtualization and cloud technologies
Demonstrates the initiative to explore alternate technology and approaches to solving problems, and clearly describing tradeoffs
Skilled in breaking down problems, documenting problem statements and estimating efforts
Demonstrates awareness about competitors and industry trends
Has the ability to analyze impact of technology choices
#DTR

IT Engineer Resume Examples & Samples

You will be responsible for programming a feature and or a small feature set. You will contribute to the team and works with direction from the Senior Team Members or management but works independently
Have awareness of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques
Ability to write code that meets standards and delivers desired functionality using the technology selected for the project
Understand performance parameters and can assess application performance
Understand core data structures and algorithms and has the ability to implement them using language of choice
Supplement Operational Support as needed
Bachelor's Degree in Computer Science, Information Science or related IT degree or a high school diploma/GED with 4 years of experience in related IT field
Minimum 2 years of experience in application development, using object oriented language such as Java
Experience with J2EE or Spring MVC, developing APIs
Experience with Oracle 12g, PL/SQL database design and development
Demonstrated oral and written communication skills and ability to work cross functionally
Strong analytical thinking and strategic problem-solving skills
Experience working in a global environment, where teams are working in different time zones
Basic understanding of Information Technology procedures and concepts; understands how own area integrates with other teams; expected to resolve problems through the application of acquired expertise guided by precedent

IT Engineer Resume Examples & Samples

Delivers personal tasks on time and leads the delivery of tasks for natural or cross-functional workgroup
Leads cross-functional initiatives, with deliverables and meets quality standards, on time
Creates RFI/RFP requests / responses for vendor product evaluations
Designs, Develops and Implements Complex Business Rules
Strong knowledge in multiple SDLC methodologies
Technically proficient in application/component, system, or enterprise solution; acts as internal consultant
Routinely operates under deadlines and may be subject to extreme workloads
Periodically provides guidance to and assists in training less experienced individuals
5+ Years with Bachelor’s degree or 11+ years’ work experience

Senior IT Engineer Resume Examples & Samples

Configure/setup, maintain and troubleshoot servers and services - automation of redundant processes
Manage Microsoft Active Directory and Group Policies across multiple sites
Application and operating system tuning, troubleshooting, and maintenance
Participate in infrastructure and capacity planning
Implement and deploy infrastructure to support a global environment
Recommend and implement modifications to the server environment, including troubleshooting and replacement of faulty system hardware
Perform routine server updates/patching and software deployments
Participate in the planning, designing and testing of disaster recovery procedures
Provide solutions and work closely with helpdesk support staff to support day to day activities
Strong problem solving skills and experience troubleshooting hardware and software issues
5+ years systems administration experience in multi-platform environments (Windows/Linux)
Concrete understanding of Windows operating concepts (files, file systems, active directory, replication, processes, service and log management, users, Terminal services, permissions, I/O, devices, etc.)
Solid understanding of Windows Server 2003/2008/2012
Experience with SNMP, DNS, DHCP
Experience in configuring and maintaining Exchange 2010/2013
Experience with direct/network attached storage devices (Dell PowerVault)
Experience with designing, implementing and supporting Microsoft Clustering
Experience with virtualization technology such as VMware running in a production environment
Experience implementing highly available solutions
Experience with designing, implementing and supporting backup and replication technologies for disaster recovery
Highly motivated and competent with decision-making ability to work without close supervision
Knowledge of network architectures, protocols and security fundamentals
MCSA, MCSE or MCSM certifications a plus
BA/BS in computer science or equivalent education desired but will consider hands on/real world experience

Plant IT Engineer Resume Examples & Samples

Provide Plant IT support for DCS Control System preferably Emerson DeltaV, programming of DCS, design, add, commission and remove control points within a DCS System. Troubleshoot DCS programming to identify issues either within code or identify issues with physical equipment attached to the DCS. Ability to diagnose issues with control points connected to DCS
Understand the different instrumentation communication protocols, 4-20mA, HART protocol, Emerson Fieldbus
Understanding of SIS (Safety Instrumented Systems), DCS Control System Data Management & Aspen Data Managements, provide knowledge of ladder logic and PLC programming, including data management and networking. Understand the requirements of the management of change process for software changes
Provide support for local IT facility management including maintenance, safety and security of all local IT systems and processes. Ensure the site IT infrastructure is maintained, upgraded and developed to meet the site current and future needs while maintaining compliance to corporate IT requirements
Support and participate in the development of IT strategies, policies, standards and systems while maintaining the compliance with Global IT Standards and Work Practices
Ensure the plant IT infrastructure is secure and works successfully to support the plant operational requirements e.g. hardware, servers, networks, routers, wireless connection points, broadband
Provide local IT Hardware support for Laptops, desktops, monitors, printers and any other computer ancillaries. Local IT Software including the management of software licenses (corporate and local). Manage the communication Technology on site which includes site telephone exchange and phone lines, iPhone’s and other mobile technology. Maintenance of Site specific IT systems – CCTV, Access control, Site Screens and any other IT based systems
Technical Knowledge in a DCS Plant system or experience of managing a PLC control system within a manufacturing environment
Detailed practical knowledge of manufacturing systems, processes and equipment
Excellent knowledge of all modern manufacturing quality and analytical tools and techniques
Able to manage multiple and sometimes conflicting, priorities
BSc Degree – IT Based / Science / Engineering
Significant experience of IT Plant based / manufacturing role

IT Engineer Resume Examples & Samples

Collaborate with development teams in creating, maintaining and promoting coding standards
Work with system teams and procurement to plan future tool installs and upgrades
Design, develop, document, deploy and socialize shared utilities to streamline and standardize common functions across application teams
Adhere to Change Control Criteria
Demonstrated ability to develop customized solutions that meet business requirements
Willingness to work a flexible schedule to accommodate project deadlines
Working experience with Microsoft Office Suite
Expert with subject matter expertise over Mule, WebSphere, MQ, Tomcat, Datapower, Broadvision
Working experience with Smart TS is a plus

Senior IT Engineer Resume Examples & Samples

Act
Provide day to day guidance and direction to contingent workers
College degree in Information Systems or related field, or equivalent work experience

IT Engineer Resume Examples & Samples

Coordinate and facilitate meetings with application and system teams to determine automation needs and desired outcomes
College degree in Computer Science/Information Systems or related field, or equivalent work experience
5-10 years of experience in Automation, Monitoring, System Administration, Networking, or similar technology
Experience in a multi-platform distributed environment
Advanced

IT Engineer Resume Examples & Samples

Planning, Testing, Installation, Tuning, and general administration of DataPower And BroadVision
Work with SOA, Web Services, SOAP WSDL, WS Security, XML, XSLT, XSD, and UDDI
Will be working on configuration and maintenance of Data power appliances, SSL Protocol, public and private Digital signature ,cryptographic algorithms and certificate authorities
Day to day administration and troubleshooting of a complex distributed computing environment
Some work on WebSphere Application Server, Websphere MQ, and Apache is possible
Shell scripting to automate tasks
Collaboration with other teams in the planning, architecture, and implementation of new applications, standards and processes
Manage PMRs with IBM and closely work with development teams to resolve issues
Participates in continuous assessment process to ensure that systems are achieving contractual metrics and IT objectives
Participates in the Architecture assessment and communications for system retirements and migrations to new platforms
Participates in Disaster Recovery planning and testing
5 – 7 years of experience in relevant work field
Prefer 3 or more years’ experience in installation, configuration, and administration of IBM Data power XI52,XI50 hardware and Virtual appliances including ,installation ,configuration, tuning ,Firmware upgrade ,migrating
Should have strong experience on configuration and maintenance of Data power appliances, SSL Protocol, public and private Digital signature ,cryptographic algorithms and certificate authorities
Experience working with IBM Support Center and ability to capture must gather documentation for IBM problem resolution
Experience in Apache HTTP Server, Apache Tomcat
Experience with Networking /Routing concepts, firewalls, and F5 load balancers technologies and other network concepts
Experience on other Web, Application, and Middleware technologies is a PLUS: Such as WebSphere Application Server, Tomcat, Oracle Application Server, Mule, PEGA, BroadVision
Demonstrated ability to communicate concepts and ideas effectively both verbally and in writing across all levels of the organization
Individual should be able to work in a group setting and is willing able to share individual skill strengths with group members and has a can-do constructive positive attitude
Perform 24*7 support in a rotation with other staff members

Senior IT Engineer Resume Examples & Samples

Coordinate and facilitate meetings with application and system teams to determine dependency management, visualization and improved operations
Capture, document, and analyze comprehensive requirements
Design, document, develop, deploy, maintain and operate capabilities within modeling systems, data analysis tools, data staging systems and visualization systems
Design, document, develop, deploy, maintain and operate bi-directional integrations with corporate systems
Administer and support tooling and associated methods to support Ecosystem Mapping processes and procedures
Demonstrated ability to define and develop customized solutions that meet business requirements
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Independent, quick learner
Ability to adapt in a dynamic work environment and make independent decisions
Strong customer service focus
Familiarity with health care or PBM industry very helpful
10+ years experience designing and developing business applications
5+ years experience designing and developing web applications
3+ years of modeling experience. Comfortable learning a following a prescribing methodology and style. Ability to contribute ideas to extend and enhance methodology in a synergistic manner
3+ years experience developing Java applications, components or services
3+ years experience developing C# .NET applications or services
3+ years experience designing and building RDBMS or other enterprise-class databases
2+ years experience customizing at least one COTS application
Strong experience writing SQL queries
Experience developing all tiers of a multi-tier business application
Experience using object-oriented analysis and design techniques
Working knowledge of standard industry web servers (Apache, IIS, etc.), java containers (JBoss, Websphere, Weblogic, Tomcat, etc.)
Working knowledge of security architectures, HTTP/HTTPS, SSL, LDAP, HTML, Web Servers: Apache, IIS
Working knowledge of application platforms (IBM WebSphere, Tomcat, .NET, ASP.Net)
Working knowledge of networking: TCP/IP, and familiarity with firewalls, hubs, routers, switches, DNS, gateways, load balancing and basic network analysis/troubleshooting
Experience in a scripting language such as PowerShell, PERL, PHP, JavaScript, VBScript
Experience with Enterprise Architecture repositories highly desired
UML modeling a plus
Data modeling experience a plus
Exposure to architectural concepts such as SOA and SOFEA a plus
LI-RH1

Senior IT Engineer Resume Examples & Samples

Automate processes using VMWare Automation tools
Full support of Windows 2008/2012 OS
Interface for End User Computing Audits of managed systems
Develop, manage and maintain a comprehensive disaster recovery plan for all managed systems
Minimum of 8 years direct experience in x86 hardware and Windows OS
Minimum of 5 years direct experience with VMWare ESX, vRA, vROps, vRO
Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred
Must have Experience with installing and Configuring VMWare vRealize Suite(vCO, vRO/vRA/vCAC)
Must have Experience with integration API's REST/SOAP and installing/configuring vRO Plugins
Experience with PowerShell and Java Script geared toward creation/development of VRO Workflows, Scripts, and Actions
Familiar with IaaS/PaaS solutions to simplify internal processes and streamlline automation
VMWare ESX and other virtualization technologies
Server Clustering
Cisco UCS Server hardware, HP server hardware
Networking topologies
Microsoft SQL preferred
LI-CK1

IT Engineer / BSA Resume Examples & Samples

Coordinate and facilitate meetings with application and
5+ years of
3+ years of systems
Experience with UML modeling a plus
Experience with CMDB products a plus

IT Engineer Resume Examples & Samples

Engineer a wide range of x86 based hardware and virtualization platforms
Create standards for supported systems
Create documentation and SOP’s
Provide server architectural support to application owners
Server platform design
Provide Level 3 Operations Support
Interaction with Service Center, Network Control Center and other business support areas for problem escalations, resolutions, reporting and coordination
Manage system performance, reliability and availability to service level agreements
Ensure that hardware and application security and controls meet or exceed guidelines
Design rollouts of system enhancements and upgrades
Minimum of 6 years direct experience in x86 hardware and Windows OS
Minimum of 3 years direct experience with VMWare ESX, vRA, vROps, vRO
MCSE or other suitable certification preferred
Windows 2008/2012 Server Operating Systems
Automation, IaaS, PaaS technologies
Cisco UCS Server hardware
Vblock
Hyper Converged Platforms
HP server hardware
Microsoft Office Suite of Applications (Word, Excel, PowerPoint, Access, Outlook)
Remote access systems and methodologies
TCP/IP networking layers
Microsoft Internet Information Services (IIS)
Server automation procedures and methods

IT Engineer Resume Examples & Samples

End user devices and their operating systems (Computer, Phones, Video Teleconference)
Servers, Routers, Switches, Crypto, Cables
Microsoft Systems Center
Corporate Storage Solutions
Chat Solutions
SIGINT Cross Domain Data Flows including Data Sanitization
Integration with Security Technologies such as PKI
Customized Voice and Video Software
Thin Client and Virtual Infrastructures

IT Engineer Resume Examples & Samples

Setup and administration of IT infrastructure including PCs, networks, servers, security and telecommunication systems
Provide technical support for end users
Manage the IT hardware and software inventory
Perform data backup
Establish IT procedures and policies

IT Engineer Resume Examples & Samples

Install and maintain hardware/software systems, including workstations, thin clients, and multiple thin and thick client technologies
Mobile device administration in a BYOD environment
Troubleshooting, researching, and resolving complex technical issues
Provide customers with a personal, professional experience when requesting IT services and support
Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
Manage your work and schedule to meet customer expectations and within service levels
Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
Use exceptional communication skills when interacting with both technical and non-technical audiences
Use Splunk to perform monitoring and proactive incident management
Network, wired and wireless support including switches, routers and hotspot configurations and support
Travel required, ~10% of time
Collaborate with the Facility Operations Team for routine maintenance or modification of secure space
Serve as one of several on-call 24/7 responder with one-hour response to security alarms, system failures and/or other mission essential duties as assigned by the PNNL System Security Officer
Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
Demonstrated experience in managing enterprise desktop and environment
Experience installing and troubleshooting operating systems, device drivers, and software applications
Experience with iOS and Android management highly desirable
Experience with VMware and Citrix desktop management and virtualization products
Ability to self-direct, prioritize, and manage multiple tasks and priorities
Exceptional communicator with both technical and nontechnical audiences
Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, Comp TIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
Experience providing customer service and technical support, both on-site, remote and via the telephone
Demonstrated troubleshooting and creative problem solving ability
Able to deliver results with highest level of professionalism and integrity

Senior IT Engineer / Team Lead Resume Examples & Samples

Develop, negotiate and manage to an approved annual budget
Prioritize tasks and direct service team in execution of service delivery activities
Develop investment and operational efficiency proposals for funding considerations
Identify process improvement opportunities
Oversee operations and capabilities of enterprise infrastructure including virtual infrastructure, SAN, backups, and disaster recovery
Demonstrated leadership of technical teams with an emphasis on operational excellence
History of managing infrastructure technology deployments
Experience in managing enterprise server environments
Knowledgeable in SAN technologies including NetApp deployments
Demonstrated experience with VMware and/or Citrix enterprise virtualization products
Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
Demonstrated ability to solve challenging technical problems with innovative solutions
Customer service oriented and approachable

IT Engineer Resume Examples & Samples

Define, design, implement and support infrastructure & application solutions
Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems
Ensure knowledge pertaining to new implementations and technologies are adequately shared with the team
Ensure adequate monitoring and controls are in place to ensure stability of the solutions
Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams
Adherence to Service level agreements agreed with the Business. Ensure timely reviews with stakeholders
Ensure proper backup and retention polices are in place to ensure minimum data loss to the business in case of failures

Senior IT Engineer / Team Lead Resume Examples & Samples

Oversee operations and capabilities of enterprise infrastructure including virtual server infrastructure, SAN, web hosting, backups, and disaster recovery
Prioritize tasks and direct Platform Services team in execution of operations and service delivery activities
Identify process improvement and automation opportunities to increase efficiency and quality in operations
Develop and manage to an approved annual budget
Technical experience with
Windows Server and Linux operating environments
VMware and/or Citrix enterprise virtualization products
SAN technologies including NetApp deployments
Experience leading technical teams with demonstrated operational excellence
Experience managing enterprise infrastructure environments and technology deployments

IT Engineer Resume Examples & Samples

Design, implementation, monitoring, and management of edge computing and cloud-based software solutions with a cybersecurity focus
Maintain a holistic view of all designed IT infrastructure solutions and advise on strategy; this particular position will bear a significant weight in Cloud services and big data technologies
Maintain cutting edge knowledge of developments in Microsoft Azure, data center technologies, IT Server and Storage Infrastructure and processes and make appropriate recommendations
Provide technical consultancy and project resource to other Technical groups, e.g. the Operations group, Engineering & Development, local IT Groups (collaboration in a DevOps team co-located in Singapore)
Plan the implementation and support of central infrastructure projects, via correct transition to Implementation team
Provide precise correct-as-built documentation for operation of the designed solutions
Lead Service ownership for newly designed services, establish Service teams around designed services, and prepare to transition the service ownership to other teams when service maturity allows
Provide escalated (Tier 3) Technical Support and Consultancy to the Group IT Organizations and Functional Groups, when necessary and as requested by Operations
Establish Service Level Agreements and performance measurement criterions with relevant business leaders and internal business units
Facilitate the IT budget planning process and ensure appropriate cost control of infrastructure and designs
Participate in security audits, vulnerability assessments, penetration testing and aide your team with remediation tasks

IT Engineer, Endpoint Management Resume Examples & Samples

Recommend standards for end-point software
Suggest, evaluate and implement new technical service offerings
Monitor and report on platform use and effectiveness
Actively participate in informal internal social media formats (wiki, chatter, etc) for the delivered platform solutions
Contribute to end-point software solution designs that fulfill core functional requirements and job-specific needs
Contribute to sustaining and maintenance activities for the infrastructure and application environments used to develop and test the SOE images and toolkits
Maintain technical currency related to end-user computing current practices, directions and trends
Demonstrate flexibility, agility and comfort with rapid change
Work consistently with Symantec values
4+ years in an IT role with increasing levels of responsibility
Possess IT operational and engineering experience in end user computing. The ideal candidate will have familiarity with
Global enterprise use and deployment/management of Windows and Mac operating systems, remote access solutions (including VPN/VDI), identity management, software distribution and monitoring, system back-up, PGP encryption and mobile device management
All Windows operating systems including Windows servers, Microsoft SQL Server and SQL query languages
Networking concepts and technologies including: Ethernet, TCP/IP, DNS, firewalls, and DHCP are required
Working in highly regulated environments, where security, audit, and compliance needs are crucial to success
BS/BA degree or equivalent related experience

Principal IT Engineer, Endpoint Management Resume Examples & Samples

Design end-point software solutions that fulfill core functional requirements and job-specific needs
Maintain and sustain currency of the standard operating environment (SOE) that is applied to all Symantec production end-points
Use creative problem solving and lead team collaboration to troubleshoot, analyze and fix defects reported from testing or from field and service desk operations
Support company information security policies and IT standards with designs and operational procedures
Suggest and support innovations
Place a high regard on quality and customer service
Administering, deploying, and troubleshooting Microsoft operating systems and software
Active Directory infrastructure including DHCP, DNS, user accounts, group policies and security
And demonstrate
Comfort working independently in a complex and globally distributed environment
Ability to work collaboratively while taking ownership for team outcomes
Superior documentation skills

IT Engineer Resume Examples & Samples

Work with IT Business Analysts and business stakeholders in understanding business requirements/needs
Translate business requirements/needs into technical specifications
Design and develop Oracle applications’ modules extensions and customizations in Oracle E-Business Suite using SQL, PL/SQL, Forms, Workflow, and OA Framework
Primarily work on Finance track on modules like Revenue Recognition, AR, GL, PA
Proactively work with Business Analysts and other cross-functional teams in identifying and addressing areas of improvement
Define and implement best practices around coding standards
Work closely with onsite & offshore team members in resolving production issues
Improve applications stability, scalability, and performance
5-8 years of experience in providing Oracle EBS development
5+ years of experience on advanced PL/SQL programming and handling all aspect of RICE components
Strong familiarity with data model for Oracle EBS base tables and views, especially Finance and SCM modules
5 years of development experience working on Oracle EBS Finance modules, specifically AR, GL, AP, PA, OKC, IB, OM
Integration experience of Revenue Recognition tool (RevPro), will be a big plus
Skilled in performance tuning of stored procedures and SQL queries is a must
Experience with Data Conversion/Interface in Oracle Application
Experience with Kintana is a plus
Strong understanding of Agile practices – Scrum/Kanban and SDLC
Good problem solving & debugging skills
Bachelor’s degree in Computer Science or equivalent professional experience

IT Engineer Resume Examples & Samples

BS in Computer Science or Engineering preferred
2+ years of experience in supporting Linux/Windows/Mac OS and business applications
Knowledge of TCP/IP, VLAN, DHCP, DNS, VoIP, Windows AD, Exchange and Linux
Knowledge of VMWare vsphere products
Knowledge of monitoring network/server system: Nagios, Cacti and Zabbix
Hands-on experience on Network Firewalls, Switches and Routers
Helpful and responsive while balancing issue priorities. Detail-oriented, high-energy individual who is able to multitask

IT Engineer Resume Examples & Samples

Responds to requests for technical assistance in person, via phone, or electronically
Diagnoses and resolves technical hardware and software issues where applicable
Researches questions using available information resources
Advises user on appropriate action
Follows standard Helpdesk procedures
Logs all Helpdesk interactions
Administers Helpdesk software
Identifies and escalates situations requiring urgent attention
Stays current with system information, changes and updates
In-depth knowledge and hands-on experience in the following
Windows Operating systems (Windows 7, Windows 8 and Windows 10 )
Mobile Device Manager
Windows Server 2008 and 2012
Network printing
Microsoft SharePoint 2013
Microsoft Project 2010 and 2013
Microsoft SQL 2010 and 2013
Active Directory user set-up and security
Hardware and software troubleshooting
MS Exchange Cmdlets
Strong customer service skills with the ability to communicate effectively are required
Ability to independently research and troubleshoot technical issues
Ability to document/update standard operating procedures
Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines
Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company
Excellent English communication skills, both written and verbal are required
Minimum of 4+ years of IT Helpdesk support experience
Excellent knowledge of Microsoft Products required
BS in Computer Science is a plus

Graduate IT Engineer Resume Examples & Samples

Deliver technical assessment services that include, Wireless LAN, and Technology Lifecycle Management (TLM)
Contribute to the technical delivery of projects that include, configuration and installation of technical solutions that meet client expectations
Attend user groups, technical training and seminars to increase knowledge in relevant areas
Develop knowledge in specific technology areas to enable career progression
Gain knowledge in all business functions by secondment to other departments
Relevant degree qualification
PC literacy (Microsoft Windows, Office, Visio, Project)
Excellent people skills and emotional intelligence

IT Engineer Leader Resume Examples & Samples

The IT Engineering Leader – Software Delivery Management will be responsible to interface continually with key stakeholders, manage scope, lay down delivery road maps, partner to identify/ suggest / communicate business value and ensure effective delivery across multiple scrum teams
Partner to break down business problems and capabilities into projects, frameworks, applications, and services that when realized, produce software that solves business problems and/or creates new business capabilities
Build a strong culture of software engineering by identifying and incorporating best in class practices. Develop a software maturity model, envision futuristic state and own changes to realize the vision
Collaborate with teams outside immediate workgroup and cross-functional stakeholders to bring to life and deliver customer outcomes through mission based teams
Achieve results and measurably improve development team performance
Work together with architects to proactively drive architecture and on-going application evolution, ensuring maintenance of current stability, reliability, performance and maintainability
Report out development metrics, risk mitigation and progress to senior leadership
Staff / train the technology team to fill gaps in expertise
BS Degree in Computer Science, Engineering, or related field
A minimum of 10 years, strong Software engineering background is a must for this role
Rich hands-on experience in Delivery Management using agile framework- Scrum and Extreme Programming exposure is a must
Experience in leading a software development team with multiple delivery tracks towards meeting customer commitments, including defining and negotiating on scope, resource planning, inspiring scrum teams to meet objectives and empowering the teams through tools and technology
Excellent communication and presentation skills, with the ability to work harmoniously within a team as both a leader and a contributor
Strong analytical skills – proven track record of strong problem solving skills, ability to communicate in a clear and succinct manner and effectively evaluate information/data to make decisions; anticipate obstacles and develops plans to resolve
Strong critical thinking and decision-making ability
Global/International experience
Ability and willingness to work with globally distributed teams
Experience in the Product Development space – preferably roles deep rooted in defining Product Roadmaps, articulating cost-benefit and influencing prioritization decisions
Rail industry experience

IT Engineer Resume Examples & Samples

Bachelor's degree in Computer Science or Electrical Engineering. Master’s degree preferred
5+ years of experience in a corporate and datacenter IT/Operations environment, including significant cross-functional project management experience
Strong understanding of TCP/IP Network. CCIE preferred
Strong understanding of Linux and related application. RHCE preferred
Strong understanding of VMWare private cloud architecture
Programming or scripting capability with perl, shell and etc
Deep knowledge of monitoring network/server system: Nagios, Cacti and Zabbix
Detail-oriented, high-energy individual who is able to multitask
Ability to lift 60+ lbs. above waist level without assistance
Flexibility to work off-shifts as requested or dictated by the flow of business
FTNT*

Onsite IT Engineer Resume Examples & Samples

Delivery of the reliable and consistent performance of all onsite IT systems
Comprehensive support service for all users within an education establishment
Maintenance of all hardware and cabling in accordance with health & safety requirements
Management of computer facilities and rooms to ensure they are fit for purpose, preparing computers and software ready for use as required by the users
Management responsibility for the preparation and maintenance of software, licensing, installation and removal, ensuring all software operates as required
Responsible for ensuring integrity of user data, implementing passwords, user accounts, backups and virus prevention
To undertake feasibility studies on equipment and software, produce costings and advise on strategic development of IT systems
To keep detailed and up to date inventory of software and hardware, cabling and system diagrams and maintain stock consumables where appropriate
To provide regular statistical reports on hardware and software use as required
For the functionality and repair of all IT equipment, rectifying problems and effecting necessary repairs within speciefied timescales
Other reasonable ICT support tasks as required
Previous experience of onsite education or commercial ICT support
Proven ability to follow, create, document and update procedures
Experience of supporting Windows Server 2008/2012 (Active Directory, Group Policy)
Windows 7 and Windows 8 support
Office 2003, 2010 and Office 365
Good Communicator with excellent Customer Service skills
Commercial awareness
Experienced in ITIL practice
Symantec Antivirus
WSUS and WDS
Apple Mac OSX
Support of mobile devices (IOS, windows 7, Android)

Senior IT Engineer Resume Examples & Samples

Maintain a neat, orderly, and well-documented server room with always up-to-date inventory and appropriate stock of consumable supplies
Deploy and maintain a diverse data center / server room infrastructure including the physical installation of hardware
Forecast laboratory resource requirements and provide accurate input, as requested, into budgeting activities
Manage network infrastructure consisting of Ethernet and InfiniBand fabrics
Understand and adhere to organizational and corporate requirements / best practices for all aspects of facility and system security
Work closely with development teams to architect and implement systems in a highly available manner and provide feedback, based on implementation efforts
Collaborate with peers and management on planning and work estimation of new infrastructure deployment activities and manage/implement to a schedule
Develop and maintain scripts to automate discovery and monitoring of infrastructure
Standardize, automate, and document setup of development environments
Deliver repeatable, reliable physical and virtual systems using automation
Implement and maintain configuration and change management
Document operations
Implement new automation technologies to improve the speed and quality of our engineering efforts
Coordinate activities with external IT organizations, facilities, and development organizations to ensure delivery of seamless operations to end users
Troubleshoot and identify the root cause of issues in a complex environment, provide timely resolution, and implement controls to guard against recurrence / regression
Communicate operational status, both planned and unplanned activities, clearly and concisely to a wide constituency consisting of architects, developers, and senior management
BS/MS in EE or CS is highly desired
Ability to coordinate cross-functional work toward task completion
Proven experience in IT infrastructure planning and development
Ability to troubleshoot and debug production issues under pressure
Strong work ethic, attention to detail and problem solving skills
5+ years of network administration
Experience with network protocols, and standards, including, HTTP, SSL, LDAP, TCP/IP, NFS, DNS, and DHCP
Demonstrable cross-functional experience with Systems, Storage and Networking
5+ years of in-depth experience with system configuration management tools such as Spacewalk, Salt, Puppet, Chef, Vagrant, Docker, etc
Experience creating automation using Python
Possess solid understanding of network and systems security
Strong Python coding and scripting skills
Strong Bash and other shell scripting skills
Fluency with source code management systems such as Git, SVN, and Mercurial
Extensive experience with Linux and Unix platforms including RedHat, CentOS, Oracle Linux, and Debian-based distributions
Experience deploying, extending, and using network management and monitoring tools such as Nagios, Cacti, and Observium
Experience designing, deploying, and managing large scale and high performance Ethernet fabrics
Experience deploying and managing Data Center Infrastructure Management equipment (console servers, intelligent PDUs, etc.)
Fundamental understanding of server room / data center ancillary equipment (structured cabling, racks and cabinets, out-of-band management systems, etc.)
Self-starter who is excited about technology
Team player who wants to both teach others and learn from other
Hands-on experience (demonstrated competency) with network infrastructure (Brocade, Mellanox, Oracle)
Hands-on experience (demonstrated competency) with DCIM equipment (Avocent / Emerson PDU, KVM, serial access)
Oracle DBA experience (Clusterware, RAC, and standalone)
Experience with virtualization software, in particular, Oracle VM and Xen
Experience designing and deploying systems using OpenStack or other cloud management platform experience
Ability to build, administer, monitor and tune Linux application (LAMP) servers
Oracle Enterprise Manager Cloud Control and Ops Center experience
Experience designing and supporting highly available and highly scalable infrastructure
Experience deploying and managing HPC systems
Experience administering and troubleshooting InfiniBand fabrics
Ability to troubleshoot and debug infrastructure issues under pressure
Familiarity with Continuous Integration and Continuous Deployment best practices and technologies (Jenkins, Hudson, Artifactory, etc.)
Experience with Continuous Integration and Continuous Deployment best practices and technologies such as Jenkins, Hudson, Artifactory, etc
Familiarity with software development methods and techniques
Familiarity with Atlasssian tools such as Jira and Confluence
Familiarity with continuous integration and delivery

IT Engineer Resume Examples & Samples

Associate's Degree required
3-5 Years Systems administration skills, minimum 3 years’ experience in IT field
Major industry certifications from Microsoft and Cisco preferred
This home office of this role is open to Madison, WI or Janesville, WI with travel to the other office. If based out of Janesville, WI, travel to the Madison office would be approximately 3 days a week. If based out of Madison, WI, travel to Janesville, Wi would be 1 - 2 days a week. Other travel maybe need to other offices, but on a limited basis

IT Engineer Resume Examples & Samples

Develop Mobile application code from specification
Develop reusable objects based on company security standards and best practices
Work with QA partners to review test cases and automated test plans
Ability to scale the solution to the client’s goals and budget
Bachelor’s degree in related field or 0-2 year’s relevant experience
Development training or experience with Android or iOS mobile application development
Knowledge of security standards and techniques for web applications
Understanding of and device-specific compatibility issues

IT Engineer Resume Examples & Samples

Builds new elements of the infrastructure as needed based on technology roadmaps. Provides input to roadmaps
Monitors performance of their area(s) of the infrastructure, and tunes to optimize performance
Maintains a moderately complex technology or multiple infrastructure technologies to assure operational availability and process integrity; documents maintenance activities; and maintains effective security/backup systems
Monitors capacity, usage, and performance of assigned technologies; understands performance thresholds and analyzes and interprets data to determine issues; makes recommendations for changes and may implement agreed enhancements
Troubleshoots most problems within assigned area, providing fault isolation and resolution that may be complicated by technology interdependency; analyzes cross-technology/platform issues; may serve as back-up for another technology
Provides input to, implements disaster recovery and contingency plans; participates in the development of plans for own area
Gains an awareness and contributes to redundancy (elimination of single points of failure) and high availability (services are operational across a WAN) through routine administration tasks and factoring concepts into project planning and coordination
Identifies technical infrastructure requirements to support business needs; assess tradeoffs between business needs, technology requirements and costs; advises and presents resolution to client issues
Interacts with major providers at the technical team level to address issues of limited scope; identifies SLA situations
Designs, under direction of a senior colleague, basic infrastructure subsets; assists in the creation of technical standards
Builds assigned infrastructure systems, requiring the need for subset integration and an understanding of its purpose; performs systems testing and installation of new systems. Performs quality assurance for subsets developed by less experienced colleagues
Manages projects within assigned area, usually of moderate size and typically lasting a year or less (e.g., upgrading a new system); participates in the development of RFPs and RFIs, formulates project plan and goals and submits for management approval; coordinates vendors, other technology colleagues, and relevant agency staff; tracks project progress
Anticipates future needs within own area; leverages historical knowledge and anticipated future direction, researches technologies/products and their impact on the infrastructure, including vendor future direction and potential obstacles (e.g., technology change, support issues); prepares a preliminary evaluation of technologies/products and associated costs; develops and presents recommendations
Provides technical guidance, trains, and may review the work of junior colleagues and peers to ensure work quality, assess problems, generate alternative solutions, and to contribute to departmental performance goals
Bachelor’s Degree in Computer Science or related fields
At least 10 years of relevant technical experience in architect role or equivalent
Demonstrates expertise in architecture and ability in learning and assessing multiple technologies
10 or more years of relevant functional experience in architect role or equivalent
Expert knowledge in multiple architectural domains
Expert knowledge in network design to include VoIP, routing, switching, datacenter and security
Networking and associated protocols including TCP/UDP, IEGRP, OSPF, BGP, DNS, SNMP and other internet associated protocols
Understanding of Satellite networks
Redundant network systems design experience
Experience with infrastructure sizing and capacity planning
Design, architect, implement and managing nexus 5k and San switches
Expert in routine and switching
Design, architect, implement and managing wireless infrastructure
Design, architect, implement and manage Cisco ucs environment
F5 experience preferred but not required

Senior IT Engineer Resume Examples & Samples

Be accountable for patches across Windows/VMware servers and Windows workstation environment
Improve existing procedures for managing patches across all Windows infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment, follow-up, and issue remediation
Document, implement and prioritize patches throughout the environment
Verification of security vulnerabilities and patches as well as performing deep dive and impact analysis into failed patch deployments
5+ years as Windows System Administrator
Experience in automated patching
Experience in applying patches to reduce security vulnerabilities
Computer and network troubleshooting and maintenance
Experience working knowledge of Microsoft Exchange
Microsoft System Center Configuration Manager (SCCM)
Virtualization (vSphere/ESX), RHEL 5.x+, SharePoint
Manage Spam Filter and other mail related systems/tools

IT Engineer Resume Examples & Samples

Maintaining knowledge of emerging storage technologies and offerings while providing operation support for enterprise storage systems, including SAN, NAS and direct-attached
Provide Operation support for backup, recovery and data replication technologies
Contribute to Long term Roadmap for Storage & Backup solutions with Architecture team
In Storage SME role direct and evaluate work of Services provider in Managed Services environment
Maintaining and reporting of cost, capacity and performance metrics for Storage and backup systems
5+ years' experience in managing and supporting Enterprise SAN, storage, systems and infrastructure or related network storage solutions
2+ years' experience with VMWare storage provisioning and optimization
2+ years' experience integrating storage with VMware environments (as datastores, RDMs, with SRM, etc.)

IT Engineer Resume Examples & Samples

Partner with business and/or business analysts to analyze and understand the organization’s information technology needs
Design, develop, test and deploy technology solutions to satisfy identified needs
Partner with business analysts and architects to evaluate trade-offs between in-house, vended and cloud-based solutions
Ensure solutions are aligned with the technology roadmap and standards (technology, security, quality)
Create process flowcharts, diagrams, technical workflows and other related design documentation
Create the actual technical solution, for example programming, configuration, data delivery, hardware deployment, etc
Verify that the solution (in-house, vended, service-based) satisfies both the functional and non-functional requirements, accomplished through planning and executing tests, and through reviewing delivery lifecycle documents
The role may specialize by function (e.g., design, test, etc.), or by technology solution (infrastructure, integration, data, application, etc.)
This particular position has the following specialized responsibilities
3-5 years' IT experience, with mastery in the following domains

Senior IT Engineer Resume Examples & Samples

Create DR standards for supported systems
Minimum of 5 years direct experience with VMWare ESX and SRM. vRA, vROps, vRO a plus
The Applicant must demonstrate strong hands-on working knowledge of
Windows 2008/2012/2016 Server Operating Systems
Disaster Recovery using VMWare SRM

IT Engineer Resume Examples & Samples

Upgrading, migrating, and/or installing Windows Server (experience with 2003, 2008, and/or 2012)
Desktop support (XP, Win 7/8, Vista OS's)
Malware/Virus troubleshooting and resolution
Running routine back-ups for network servers and desktops
Installing and administering IPSEC and SSL based VPN networks combined with thorough knowledge of TCP/IP, DHCP, DNS, LANS, WANS and Routers
Configuring, deploying, migrating and troubleshooting Windows Server, client PC, networking, printing, and related hardware and/or software issues
With Windows Server, Group Policies should be mentioned
Worked in a Managed Service environment
MS Sharepoint experience is a plus

IT Engineer, Scientific Computing Resume Examples & Samples

Linux Administration of Enterprise and HPC server platforms
Shared storage management and provisioning for scale out file and object storage systems
Cloud Operations for hosted systems across a diverse cloud infrastructure with a primary focus on AWS infrastructure
Data Center operations including server and storage provisioning and configuration
Operational task tracking and documentation of assigned efforts and deliverables
Experience performing Linux administrative tasks
Experience with NFS and S3 protocols
Knowledge of Automation processes strongly desired (Git workflow, Python scripting)

Senior IT Engineer Resume Examples & Samples

8-12 years of relevant work experience
Required Key Skills (Must Have)
O o Hands on experience in a GDPS, Global Mirror, Metro Mirror, HiperSwap environment

Senior IT Engineer Resume Examples & Samples

Proficiencies with the installation, integration, tuning, and troubleshooting of mulit-vendor UNIX environments
In depth knowledge and experience RedHat Enterprise Linux (RHEL5.x – RHEL7.x), AIX, HP-UX and other platforms a plus
Proficient in using UNIX performance tools such as sar, top, nmon, vmstat, iostat, etc
Knowledge and understanding of RedHat Satellite and BMC Bladelogic UNIX/Linux management tools
Working knowledge and understanding of Networking/Routing, firewalls, load balancer technologies, and other network concepts and appliances
Knowledge and understanding of Web and Middleware technologies is a plus such as Apache, TomCat, Mule, DataPower, XML Appliances, PEGA, Cognos, BroadVision, SOA, J2EE
Detail oriented and experience working in a production environment using Change Control practices, creating and working under technical project plans and timelines
Ability to work independently and be self motivated
Work as part of a team to meet projects requirements and deadlines
Possesses an expert level knowledge of UNIX Operating Systems and tools
Solid individual performance while also providing direction for others
Shares knowledge, coaches and mentors others in area of expertise
Serve as technical lead and fill role of SME instructing, directing, and mentoring peers and co-workers
Manage the development & implementation of system infrastructure
Participate in cross-functional teams that design, develop, & implement systems architecture and supporting infrastructure
Manage continuous enhancement of the systems infrastructure to meet challenging business requirements
Responsible for achieving financial objectives of approved systems plans
Formulate & recommend standards for achieving maximum performance & efficiency of the system
Participate in the planning for retirement of systems programs, and migration of systems infrastructure
Determine feasibility, cost & time required, compatibility with current system, and system capabilities
Implement system architecture strategies
Design, develop and implement operational processes and procedures
8-12 years of relevant experience
Proficient with HPUX UNIX operating system
Familiarity with Itanium server technologies and HP Containers and partitioning a plus
Familiarity with IBM AIX operating environments running AIX 5.3 - AIX 7.x
Proficient knowledge with Red Hat Linux operating system running RHEL 5.x – RHEL 7.x
Required understanding of data network and SAN network topologies
Advanced problem solving skills and the ability to work collaboratively with other
Departments to resolve complex issues with innovative solutions
Ability to meet deadlines and balance multiple deadlines
Ability to prioritize work load and meet project deadlines
Ability to maintain solid collaborative working relationship between IT Organizations
Team player, demonstrated experience leading diverse groups to accomplish challenging goals
Strong organizational skills required
Familiarity with health care industry very helpful
Adaptability and willingness to learn new technologies
Willingness to work a flexible schedule to accommodate project deadlines and travel requirements
LI-MR1

Senior IT Engineer Resume Examples & Samples

Participate in cross-functional work groups to assess business needs, develop a systems architecture
Proficient with Red Hat Linux operating system
Proficient with IBM AIX operating environments running AIX 5.3 and AIX 6.1
Familiarity with HPUX a plus

IT Engineer Resume Examples & Samples

Developing and maintaining Enterprise level configuration management systems for Windows, Mac, and Linux environments
Driving efficiencies in end-point and server deployment and management through modern tools and processes
Delivering an immersive, any device from anywhere approach to applications and data leveraging cutting edge virtualization technologies
Transitioning traditional on-premise infrastructure functions to a hybrid “Cloud” solution
A focus on automation including advanced scripting technologies at scale
Writing procedures and documentation for processes to aid in troubleshooting and review
Experience in managing a complex, user experience focused Enterprise environment at scale (5000+ clients, 1000+ servers)
Windows Client/Server management (2012R2/W7 and later) experience required, including use of SCCM and Microsoft Active Directory Group Policies
Experience with commercial Cloud environments such as Amazon AWS, Microsoft Azure and Microsoft O365
Experience with VMware and/or Citrix desktop and server virtualization products
Experience with OS X, iOS and Android management highly desirable
Knowledgeable in SAN technologies including NetApp
Experience in using PowerShell, Bash, Python, VBScript or other scripting languages to run tasks, perform actions, and automate procedures
Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities

Senior IT Engineer Resume Examples & Samples

Educated to Degree level or equivalent (computing or business)
Qualified in PC Windows Admin/MS third line areas
Established 2nd 3rd line IT business support background
Experience working in a senior role within a team environment
Ability to effectively troubleshoot and resolve problems in a dynamic environment

IT Engineer Resume Examples & Samples

Self-motivated, creative thinker
Passionate, speak-up personality
8-10 years of development experience
In-depth knowledge and programming experience of Oracle ERP Financials
Knowledge of Accounts Receivable processes
Well-versed in agile software development

IT Engineer Resume Examples & Samples

At least 6 years of related IT/engineering experience
Deep Hyper-V understanding | Deep understanding of Windows server hardware and software
Windows Server 2008R2 and Windows Server 2012 R2
Comfortable with registry and group policy editing
Dell Servers, including NIC teaming
Microsoft Cluster Services | Microsoft System Center
Virtual Machine Manager
Operations Manager
VBScript or other WSH scripting , other virtualization platforms
WMI filtering
ILo, iDrac or similar LOM systems
Integration of servers into a networked environment, including trunks, switching and wiring configurations
Attention to Detail - Is thorough when performing work and conscientious about attending to detail
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Junior IT Engineer Resume Examples & Samples

High level of customer service
Strong ability to troubleshoot
Strong base knowledge of IT systems (Win Server, SQL, AD, Exchange) and network and capable of learning quickly
Provide support/troubleshooting across the company
Capable of multitasking and managing tickets/SLAs
Open to learning and wearing "multiple hats" to take on duties as you grow with the company

IT Engineer Resume Examples & Samples

Work with the Windows and Mac image creators to develop and manage a Linux based image that can be used by the SAS employee community
Assess the current Kerberos authentication environment, take ownership, develop a plan to update and manage
Work with the client teams to assess the current automated process used for system deployment, automated ticket creation and workflow processing to create new processes in Service Now
Collaborate with the Mac Management team to understand the current processes and help manage the environment
Create reports regarding project status and the impact on the business
Provide support to Systems Architects, Engineers, and Administrators and Technicians
Assist in responding to incidents as part of the Client Systems Support teams

IT Engineer Resume Examples & Samples

Develops and executes operational activities that impact multiple components / processes of the Technology work function, and may include responsibilities, such as
Bachelor's Degree and at least 5 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High School Diploma/ GED and at least 8 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Bachelor's Degree in Computer Science, Information Technology, Mathematics
Experience supporting Azure in large Enterprise environments
Day to day support of 300 virtual servers
Must be knowledgeable with Microsoft Cloud Technologies, Azure
You will support outages and work through troubleshooting complex technical scenarios integrating several cloud capabilities
Technical skills should include Azure services and costing required, Azure Active Directory, LDAP, AD, Federation Trusts required
Optimizing configuration management and server deployment using automation with technologies such as Powershell, Chef, Puppet, SCCM
Must know Azure Portal, Azure Service Management (Classic), Azure Resource Manager (ARM) with templates (JSON) required
Open to working in an open concept environment. Working hours are from 8:30-5:00 p.m. with occasional on call hours required

IT Engineer Resume Examples & Samples

Experience identifying the relationship of bugs to software code
Experience developing design specifications, test plans and protocols
Knowledge of IT technologies
Experience mentoring less experienced team members

IT Engineer Resume Examples & Samples

Experience with programming languages
Provide Level 3 Support for all department DevOps and RunOps activities
Experience installing, configuring, and supporting RAC, ASM, Data Guard, Golden Gate, RMAN
Experience performing monitoring and tuning leveraging OEM. (A plus if you have installed, configured and administered OEM (Oracle Enterprise Manager). Administer, Patch and support ODA (Oracle Database Appliance) and Exadata machine
A Plus is exp with Unix admin and WebLogic
Database performance tuning and performance measurement/reporting
Experience performing database upgrades / migrations
5-7 years of experience supporting Oracle 12c databases in an Enterprise Environment

IT Engineer Resume Examples & Samples

Master’s degree in Computer Science, Information Technology, Mathematics, MBA
Certifications – CCNA (Cisco Certified Network Associate – Routing and Switching) or CCNP (Cisco Certified Network Professional – Routing and Switching) or CCDP (Cisco Certified Design Professional)
4 – 8 years preferred experience working with networking concepts in a large Enterprise
Cisco hardware – Integrated Services Routers (ISR) G2 and 4K routers, Nexus and Catalyst switch platforms, and Aggregation Services Routers (ASR) 1K
Knowledge of network security best practices – from a logical and physical perspective
Experience with Network Analysis Sniffer tools
Familiarity with Wide Area Telco requirements/concepts/technologies – (Ethernet, G703, MPLS, SONET, single and multi-mode fiber, T1, DS-3, OC3, POP, CO)
Experienced with the design, installation, configuration, and troubleshooting the following –
IPsec/GRE
Spanning Tree Protocol
Link Aggregation Control Protocol (LACP), Port Channeling and Trunking
IPv4/IPv6
Policy Based Routing (PBR)
Extended Access Control Lists (ACL)
Border Gateway Protocol (BGP) – internal and external
Route Maps and Prefix-Lists
Quality of Service (QoS) and Class of Service (CoS)
Software Defined WAN (SD-WAN), Intelligent WAN (i-WAN), or Dynamic Multipoint Virtual Private Network (DMVPN)
Enhanced Interior Gateway Routing Protocol (EIGRP)
Open Shortest Path First (OSPF)
Virtual Routing and Forwarding (VRF)
Netflow, sFlow - collecting and monitoring network traffic information
Performance Routing (PfR)
An ability to manage multiple projects and job specific tasks simultaneously
Large Enterprise Change Management experience – Change Review Process
Experience writing and developing technical documentation such network diagrams and technical standards
Strong process, planning, and organizational skills

IT Engineer Resume Examples & Samples

Knowledge of network security best practices with hands on experience configuring Cisco ASA and VPN
Experience in network security design, planning, and implementing scalable, highly available, mission critical network infrastructures
Experience with IP Addressing (DHCP, NAT)
Knowledge of network security best practices
Experience configuring Firewall Rules, IDS/IPS, TACACS, and ACLs (example: Checkpoint and Fortinet)
Experience with Network Analysis Sniffer tools such as NetScout and Wireshark
CISSP granted by The International Information Systems Security Certification Consortium or CNNP granted by Cisco
Experience with network security standards such as SOX and PCI compliance
Knowledge of network security best practices with hands on experience configuring Firewall Rules, IDS/IPS, TACACS, and ACLs (example: Cisco ASA, Checkpoint, and Fortinet)
Knowledge of IP routing protocols, including OSPF, EIGRP, RIPv2, and BGP
Experience working in corporate network environments with WAN technologies such as Firewalls, Switches, Proxy, VPN SSL, VLAN and MPLS Networks

IT Engineer Resume Examples & Samples

Experience with CISCO ACE Load Balancer and CISCO ACE to F5 LTM migration
Experience writing F5 irules
Experience with the F5 Traffic Management Operating system, CLI commands , Route Domains
Experience planning and implementing enterprise monitoring and configuring tools for the F5 platforms such BiG-IQ
Experience with Network Analysis Sniffer tools, such as NetScout and Wireshark
Experience with BIG-IP Application Security Manager, Advanced Firewall Manager and BIG-IP DNS
At least 3 years hands on experience in F5 BIG-IP Local Traffic Manager and Global Traffic Manager
At least 3 years of experience with F5 BIG-IP Platforms: 3900, 6900 and the Viprions models
Experience in network design, planning, and implementing scalable, highly available, mission critical network infrastructures

IT Engineer Resume Examples & Samples

At least 3 years of experience administering DNS system
At least 1 years of experience with Infoblox DNS system
At least 2 years of experience with Unix or at least 2 years of experience with Linux system administration
Experience with administering, troubleshooting, configuring and implementation of DNS and IPAM devices
Experience in Enterprise IP address and DNS management tools

IT Engineer Resume Examples & Samples

DevOps background 2-5 years
Process re-engineering
JIRA & Sharepoint admin work a plus
Experience with a wide variety of open source technologies and tools that we are implementing at Walgreens (GIT, Bamboo, Gradle, Sonar, etc)
Comfort with frequent, incremental code testing and deployment pipeline
Medium to strong grasp of automation tools
Comfort with reaching across functional borders

IT Engineer Resume Examples & Samples

At least 3 years of experience with configuration of Cisco Nexus and Catalyst technologies specific to the data center
Knowledge of Cisco infrastructure troubleshooting techniques, traffic engineering, and experience interpreting and taking action on alert management and performance management tools
Experience with the design, installation, configuration, troubleshooting and monitoring of any of the following network services: IPsec, DNS, DHCP, STP, VLANs, LACP, IPv4, IPv6, PBR, ACL, BGP, EIGRP, OSPF, QoS, and VRF
Knowledge of TELCO transport technologies: T-1, T-3, SONET, MPLS, and Ethernet
Knowledge of virtualization technologies and platforms
Knowledge of infrastructure technologies related to: IaaS, PaaS, and cloud integrators
Experience with Cisco Nexus switch series: 7K, 5K, 2K, 1K
Experience with Cisco switch/router series: 1000, 1800, 1900, 2800, 2900, 3500, 3600, 3700, 3800, 3900, 4000, 4500, 4900, 6500, 6800, 7200 , 7600, 9000 and other similar Cisco or networking technologies

IT Engineer Resume Examples & Samples

Knowledge of programming languages
Experience with the installation, configuration, tuning, and administration of IBM Websphere Application Server version 6.1, 7.0, and 8.5
Experience with the installation, configuration, tuning, and administration of IBM Business Process Manager, Operational Decision Manager, and CPLEX. Experience with BPM versions 7.5, 8.0, and 8.5. Experience with ODM versions 8.0 and 8.7
Experience with the design of complex WAS, BPM, and ODM environments
Experience with troubleshooting and performance analysis of middleware environments
Experience with scripting tools such as Jython, JSON, and Shell
Knowledge of security, compliance, and auditing of middleware environments
Knowledge of Unix administration

IT Engineer Resume Examples & Samples

Working on multiple IT projects simultaneously
Determines appropriate work procedure or approach to address technical challenges
Creates technical specification and preforms technical analysis for multiple projects
Utilizes all sources of information both internal and external to conduct research, data collection, utilizing a variety of monitoring tools, and procedures; verify and validates data collected; analyzes, synthesizes and summarizes data to draw conclusions
Gains knowledge of a set of defined business and technical processes in terms of how these impact and interact with the work product (e.g., infrastructure component, application, software tool) being developed/enhanced
Identifies options to address problems or issues, defines advantages and disadvantages of each option, and either selects from predefined solutions or recommends an innovative approach
Identifies patterns in systems issues and raise to next level management
Researches, plans, troubleshoots, maintains software interfaces. Analyzes and evaluates present or proposed business procedures or problems to define data processing needs. May make appropriate recommendations as to best approach
Publishes and distributes the technical specification document, service-catalogues, and ensures proper sign-off on document(s). Also controls all changes through a formalized change request process
Creates moderately complex models to identify, validate, document system issues
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
Knowledge in Java(JVM) applications garbage collection, heap and physical memory
Knowledge in Unix, Linux performance and tuning via various stat commands. (vmstat, nfsstat, iostat etc…)
Knowledge in network performance by performing network monitoring and analysis, and tuning
Experience utilizing industry monitoring tools, Tivoli, Foglight, Checkpoint and SMARTS to diagnose, analyze, and perform trend analysis of application, and other system components

IT Engineer Resume Examples & Samples

Performs and implements daily operational activities that impact discrete components / processes of the Technology engineering work function, and may include responsibilities, such as
Bachelor's Degree and at least one year of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High School Diploma/ GED and at least 4 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar
Certification such as CCNP (Cisco Certified Network Professional) or CCDP (Cisco Certified Design Professional, provided by Cisco
1 – 3 years of preferred experience of network concepts including routing protocols, spanning tree, VPC and VLAN design (example: Cisco ASR/ISR G2 routers, Cisco Nexus/Catalyst switches)

IT Engineer Resume Examples & Samples

3 years of experience configuring EMC SMARTS to perform infrastructure monitoring. Includes configuring thresholds and alerting; experience with SNMP, MIBs and OIDs
Extensive experience working network devices including switches, routers, firewalls and load balancers
Fundamental understanding of the network services (DNS, DHCP, NTP, etc.) involved in large scale data center environments

IT Engineer Resume Examples & Samples

Bachelor's Degree in Computer Science, Information Technology, Mathematics or Engineering
Experience with a broad array of proprietary and open source technologies, including: Web Servers, Applications Servers, Middleware, RDBMS, NoSQL DB, etc
Experience with Windows and Unix based operating systems, including Linux, Solaris and AIX
Extensive experience with programming and scripting languages, especially with developing system monitoring and administration automation
Experience with both commercial and open-source enterprise monitoring tools. Especially desirable is experience with Tivoli and Netcool. Solid understanding and background with SNMP
Knowledge of IT processes and supporting technology
Cloud Technologies
Fundamental understanding of the network infrastructure (switchers, routers, load balancers and firewalls, etc.) and services (DNS, NTP, LDAP, etc.) associated with large scale computing environments

IT Engineer Resume Examples & Samples

Good understanding of software platforms, middleware, databases, connectivity solutions and hardware platform
Understanding of enterprise IT Software development life cycle, release processes, and environment usage for complex integrated enterprise applications
Understand test environment dependencies for projects/releases and/or end-to-end testing
Understanding of Service Virtualization technologies and applied uses in relation to test environments
Understanding of application, system architecture and environments configurations
DB knowledge
Professional flowcharts and diagrams software knowledge (Visio, etc.)
Development/infrastructure experience

IT Engineer Resume Examples & Samples

Applies technical knowledge to solve a variety of technological challenges. Conceives system interfaces and business application prototypes
Develop, test, install, configure and troubleshoot computer hardware and software
Create proper diagrams and other detailed instructions to help other employees make the best use of new technologies
Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility
Manage and coordinate administrative activities and operational support for large, complex systems and all of their components
Coordinate enterprise infrastructure hardware and software installation and upgrades
Participate in system architecture studies of new and existing IT systems to permit development of integrated corporate, distributed, and client server business systems

Senior IT Engineer Resume Examples & Samples

A Bachelor’s degree in Computer Science, Networking, or related field, or equivalent industry experience. Additional certifications are strongly desired
A minimum 7 years of experience in Information Technology with a minimum of 5 years in a middleware administrator or similar role
Experience with WebLogic, Oracle Fusion Middleware, Apache, Lamp Stack, Tomcat, ESB preferred. Experience with other middleware technologies will be considered
Working knowledge of Network Systems/SSL certificates
Expert level knowledge in configuring, monitoring, tuning WebLogic domains
Tuning, diagnostic and configuration experience with JVM and its memory management
Familiarity with UNIX and/or Linux environments, including shell scripting capabilities
Experience leading middleware related projects
Excellent communication skills and the ability to work cohesively with different project teams
The ability to accept work direction from leadership and individual contributors

100

Scientific IT Engineer Resume Examples & Samples

Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS X, Windows (some Linux)
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Perform daily network maintenance including network backups and monitoring
BS in a scientific or technical discipline
5+ years in scientific Computing environment (or comparable experience in general will be considered in lieu of overalll years/education)
MS in a scientific or technical discipline

101

IT Engineer Resume Examples & Samples

Maintain a detailed knowledge of key technologies to address escalated issues or escalate them to next level
Provide production support
Troubleshoot; Work with cross-functional teams to develop technical solutions to address production issues
Critical thinking and make recommendations to enhance system performance
Report status and issues to Team Leads/supervisors, as appropriate. Provide updates to various leadership levels
Bash, perl/python scripting is a plus
1) BE/B Tech/BS in computer science or related field
2) Minimum 5 years experience in 24/7 Global Operations Support team environment with Incident Management capabilities
3) Sound knowledge on Linux, preferably with Red Hat Certification (RHCE) with detailed log analysis expertise
4) An overall understanding of the following, with expertise in either domain a. Clustering b. Application Servers (Java/Tomcat) c. Database & Storage d. Network (SSL, DNS, HTTP, TCP/IP, Load Balancing concepts)
5) Self-Starter who is comfortable working as part of a globally distributed team
6) Attention to detail and ability to develop and perform standard operating procedures is a must 7) Must be willing to work in various shifts in a 24/7 environment as needed, and flexible to assist in shift coverage

102

IT Engineer Resume Examples & Samples

Knowledge of Java, J2EE, Web 2.0 technologies, Javascript, AJAX, Database performance and query optimization
Knowledge of rule engines such as Drools
Knowledge of Cloud Native technologies such as Kafka & MongoDB
Experience using source code control (CVS, PVCS)
Knowledge of Java frameworks like Struts or Turbine

103

IT Engineer Resume Examples & Samples

Candidate will use their in-depth HANA technical expertise, solution experience & IT Engineer leadership skills to work across multiple initiatives and projects
Knowledge on SAP VORA functionalities to leverage Hadoop and HANA data sets for Analytics
Installation and administration of SAP components like HANA, Web Dispatcher, SAP JAVA related config tool, Visual Admin/NWA
Managing & monitoring HANA web dispatcher for HANA XS load balancing
Support of HANA scale-out and single node MapR based storage systems
Managing data movement between HANA, Teradata and Hadoop using batch and data streaming tools
Setting up and tuning Data replication between HANA instances
Configure RedHat, MapR filesystem with multi-node, multi-Terabyte HANA instances
HANA DB upgrades and patching
Performance monitoring and tuning of HANA clusters and Node efficiency
Build high availability architectures and deployments using SAP HANA technologies
Configure and optimize visualization tools connecting to HANA like Tableau, Qlick, BO
Configuration of Smart Data Integration for data access to Hadoop, Teradata, Oracle
Data purging, backup strategy & Transport Administration
Bachelor degree with courses related to Information Technologies
At least 6 years of experience building and managing complex IT solutions
4+ years of experience in SQL, Database technologies, SAP HANA
Expert level experience on HANA platform management
Data replication management across multiple HANA clusters
Experience in HANA Dynamic Tiering

104

IT Engineer Resume Examples & Samples

Experience with Microsoft PowerShell
Experience with Windows 7/8/10
Experience with Web API/Web Services
Experience with DOS/command-line scripting
Experience with C#,ASP.NET, VBS

105

IT Engineer Resume Examples & Samples

Support of Cisco and Fortinet networking technologies
Support of Cisco VoIP technologies
Planning and managing projects such as office moves, integrations and upgrades
Basic support of Microsoft server and VMware ESX technologies
3rd-line escalation point from the EMEA helpdesk team for general support issues
Moderate travel to provide onsite support at offices throughout the EMEA region

106

Senior IT Engineer Resume Examples & Samples

Ability to provide remote support from any location with a variety of remote support tools
Level 3 Desktop application support. Specifically, Advertising specific applications
Advance knowledge of desktop operating systems - Windows 7, 8.1, 10, OSX 10.9+
Advance Knowledge of computer hardware
Strong networking and systems experience
Experience with VMware products and technologies, including Vsphere, Vcenter, Update Manager, Orchestrator
Experience integrating Windows, Linux, and virtual systems with storage systems
Experience in managing Active Directory
Experience with Help Desk ticketing systems
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

107

IT Engineer Resume Examples & Samples

Answers help desk calls from associates. Documents each task in ServiceNow. Responds to these requests as appropriate
Has administration and troubleshooting skills with all Windows Servers, Sharepoint, VMWare, server hardware, network, storage, Active Directory and group policy
Has good business analyst skills to identify process improvements
Assist in deploying and maintaining PCs, printers, monitors, approved software, as needed

108

IT Engineer Resume Examples & Samples

Managing Microsoft Active Directory
Support and maintain Exchange 2010/2013
Configure/Setup, maintain and troubleshoot servers and services
5+ years of systems administration
Solid understanding of virtualization technology and supporting backup for disaster recovery
BA/BS in Computer Science or real world experience

109

Senior IT Engineer Resume Examples & Samples

*** Ideal/Preferred candidate has an active Secret/Top Secret clearance with a current Single Scope Background Investigation (SSBI). Previous Security Clearance also highly considered ***** * Excellent documentation and communications skills
NCDA (NetApp Certified Data Management Administrator)
CCNA Data Center / Security
CCNP Routing and Switching

110

IT Engineer Resume Examples & Samples

Minimum 5 years of IT system administration experience for Linux and Unix
Experience in Engineering CAD tools, e.g. Cadence, Mentor, HFSS, ARM tools support
Very good knowledge for scripting in,perl, python
Good understanding of LSF and GRID computing
Good understanding and experience for Licensing, FLEXLM and monitoring
Minimum of 5 years of experience in direct end-user support
Good understanding of networking and network topologies
Good team player and communicative

111

Senior IT Engineer Resume Examples & Samples

Network protocols and understanding of data communications in business environment
Experience with Network Switches, Routers, and Load Balancers is required
Strong Security knowledge with hand-on installation of firewalls and IDS. Firewalls hand-on skill sets should include PIX, ASA, FWSM, Checkpoint, Palo Alto and NetScreen
Strong understanding on internetworking technologies likes VLAN, STP, and Routing Protocol like RIP, ISIS, BGP, and OSP as well as MPLS-based technologies
Working knowledge in Internetworking protocols like HTTP, FTP, SMTP, DNS etc
Shell, Perl and Python scripting skills an advantage
Strong troubleshooting and problem analytical skill
Must have excellent team building and communication skills
Provide ability to plan and organize work within a tight team oriented structure
Strong inter-personal, communication and organizational skills. Must be able to communicate effectively with peers, superiors and subordinates
Motivated to contribute and do what it takes to get things done
Cisco Certification (CCNA/CCNP/CCIE)
Cisco ASA / PIX firewalls, Checkpoint and/or any other firewall platform
Enterprise & Core Routing and Switching Experience
Cisco ACE & F5 Load Balancer experience
Cisco/Foundry/Juniper certification
F5 BigIP certification
GSR/CRS/ALU Core Backbone as well as Citrix/A10 experiences will be an advantage
Security Clearance and/or knowledge of supporting IT systems for the Federal or UK Government will be an advantage
Understanding of audit certifications including ISO and PCI
BSc/BA Hon Degree or Minimum 5 years workplace experience as a Network Engineer

112

Lead IT Engineer Resume Examples & Samples

Candidates must have demonstrated experience in day-to-day production support, monitoring, issue resolution, troubleshooting skills, performance tuning, proactive system analysis and standard account administration activities
Assume ownership of CenturyLink managed services, including both platform and application technologies
Liaison with project management office and appropriate project management offices to help manage the day-to-day interdependencies of multiple project teams
Assist a supportive team-oriented work climate that enables business team members to develop professionally
Experience doing complex predictive analysis in multiple industries
Analyzes, defines, and assists in the deployment of the SAP based solutions
Focuses on advanced analytic application using predictive knowledge
Provides valuable insight. Has the ability to recommend action or to guide decision-making rooted in business context
Position needs to assist decision makers the insight they need to predict new developments, capitalize on future trends, and respond to challenges before they happen
Good hands on expertise on various technical aspects of SAP technologies
Strong interpersonal skills that drive collaboration and promote a productive and creative work environment
Demonstrated strategic thinking and leadership with strong abilities in Relationship management
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
The ability to effectively communicate with clients, peers, and management
The ability to develop and maintain internal and external professional relationships
Proficient in installing, configuring, documenting, troubleshooting and tuning of
Experience with SAP Basis/Hana in a high compute environment
Experience on SAP Solution Manager activities including, EWA setup, E2E, SD and CHARM configuration
Install and configuration of HANA server, stand-alone SLT Replication Server, add on in ECC for SLT
Installation and support of ERP/Business Suite on HANA
Create schemas on HANA Server and schedule regular backup
Create and configure connection SLT to HANA, SLT to ECC
Migration of other database to HANA experience
Configure monitoring of SAP HANA Databases(DCC)
Unix and Linux Administration experience
Experience in reviewing the system performance and provide recommendations for improvements
Setup and maintain the TMS in SAP HANA environment
BW data loads monitoring and administration
BO services initial configuration and job administration
Ability to develop and modify shell scripts to automate procedures
Deep understanding of the process required to capture a thread and heap dump and analyze the results
Be able to Architect and activate the Big Data Analytics platform and Approach for
Oracle SOA Suite administration Oracle OSB administration
Experience with traditional ETL technologies such as Informatica, MS SQL Server or SAP Data Services
General understanding of networking and the ability to analyze packet captures in a multi-tiered environment
General understanding of host and network based firewalls
Experience with various application performance management tools
Experience with various application deployment technologies
Experience with 3rd party SSL providers
Experience supporting CDN based sites
Database Management using SAP or native database tools
PI message monitoring and administration
Reviewing the EWA reports and provide recommendations to customers
Provide Security and Admin support for Integration of HANA with BOBJ which includes Universe, Webi, Design studio
HP OpsWare
Experienced in current ITIL methodologies
Experience on SAP sizing activities
Equires a minimum of 5+ years of hands-on SAP Basis administration and a minimum of 3+ years of SAP HANA
Minimum of 8+ years of IT experience
Minimum of 5+ years of Engineering level experience
Bachelor’s degree in a technical relevant field is preferred
Technical certifications are a plus

113

Lead IT Engineer Resume Examples & Samples

Leads efforts to maintain and enhance all supported applications to achieve deliverables on-time by creating project plans; gathering clients’ requirements; translating business requirements into IT requirements and design; evaluating and implementing technical architectures; developing solution; testing and deploying; UAT coordination; and on-going production support
Supports Classic ASP/VB script/ASP.NET tool with sixteen modules by providing high-quality, timely support to clients; maintaining and enhancing/upgrading the application in an end-to-end lifecycle model; troubleshooting and resolving maintenance/support issues of the application; evaluating different technology capabilities for comparison and implementation purposes to convert the classic ASP/VB script modules remaining within the application
Supports existing web UI and web service for the Service Delivery Organization by trouble-shooting, enhancing, and maintaining existing UI and web service applications to streamline users’ experience with the tools
Provides production support and enhancement request support of SSRS application by supporting Windows Service application and .NET/MVC web application with SQL Server back-end database, SSIS, SSRS
Guides establishing architecture by consulting with client organizations to gather specifications; designing and developing web-based user reports and tools which enhance business intelligence; interfacing with teams responsible for the maintenance of internal data sources/data mart; creating roadmaps to meet business objectives; improving current operating models; reducing total cost of ownership and improving ROI; and partnering with geographically dispersed cross-functional teams to transcend technology and business
10+ years’ experience in end-to-end software development, including ability to interact with business users, solicit requirements, and design/develop solution to meet their needs
7+ years’ experience in ASP.NET Web Forms
7+ years’ experience with C# .NET (4.0)
7+ years’ experience in Web Development including CSS, HTML, JavaScript, JQuery
7+ years’ experience with Oracle, PL/SQL
7+ years’ experience with Microsoft SQL Server (T-SQL, SSIS, SSRS)
7+ years’ experience working with complex data in a large data warehouse environment
Strong communication (oral and written) skills
Ability to collect and analyze multiple inputs to formulate a recommendation that considers financials, balances ROI, and meets customer requirements
Experience in writing technical documentation, capturing aspects of architecture, and communicating technical requirements to non-technical resources
1+ years’ experience with Telerik AJAX UI Controls
1+ years’ experience with TFS
5+ years’ experience with Classic ASP/VB Script
5+ years’ experience in ASP.NET MVC Development, Windows Services

114

Senior IT Engineer Resume Examples & Samples

Detailed working knowledge of Microsoft Operating Systems (Windows 2003, 2008, 2012)
Detailed knowledge of Active Directory, DNS and Microsoft Networking
Detailed knowledge of VMware and virtual environments
Working knowledge of one or more of the following: Microsoft SQL, IIS, Netbackup, McAfee
Working knowledge of Microsoft Clusters
Working knowledge of Server monitoring
Possess analytical troubleshooting skills combined with excellent written and verbal communication skills
Be organized and be able to work under pressure
Be motivated and possess a ‘can do’ attitude
Proactive and energetic nature
Live within commutable distance of primary office location
A degree in IT, Microsoft professional qualifications or equivalent proven experience in a technical support role
Possess 3-5 Years’ experience in server maintenance and troubleshooting role

115

Senior IT Engineer Resume Examples & Samples

Providing third/fourth level escalation on Storage and Backup support for the CenturyLinkService Centre
Demonstrate Incident Management skillset in resolving unplanned disruption or degradation of service either through a permanent fix, a workaround or a temporary fix to reduce overall Customer Business Impact
Demonstrate Vendor Management skillset in coordination hardware replacement under breakfix ticket
Responding to Escalations from the command centre, resolving issues and executing changes in a timely manner
Integration of New Hosting Clients and additional Client services, including: Client liaison, design critiquing and build/configuration of Client solutions
Work with customers and vendors to resolve escalated issues in a timely manner
Daily review and update of open trouble tickets being worked with the aim of keeping these to a minimum
Work with Client, Project Managers, CSP’s and Network Engineering teams to provide Client services and installation
Perform Professional Service work for Clients
Preparation of Client supporting documentation
Significant knowledge and understanding of SAN, backup and storage technologies
Basic knowledge of a number of the following technologies and associated management tools
Sound knowledge of the following: Solaris, Linux, Windows 2003/2008/2012
SAN software (Netapp Oncommand Insight)
NAS technologies (Netapp)
Programming and Scripting Skills, Active Perl and Shell scripting
Experience in a data centre operation and support of high-availability infrastructure

116

Senior Lead IT Engineer Resume Examples & Samples

Manage the availability, scalability and efficiency of CenturyLink Cloud Platform by engineering reliability into software and systems
CenturyLink Cloud Platform ownership relating to technical issues involving all current and future cloud platform technologies
Review and influence new and evolving design, architecture, standards, and methods for massive cloud scale
Automate data driven compute and storage system performance analysis and tuning, service capacity planning and demand forecasting
Integrate with the rest of the team, engineers, product owners, and executives to deliver on the robot that runs the cloud
Work a daily schedule that has been established through the team, and cover periodic on-call duty
10+ years of Information Technology Experience with specialization in one or more of the following

117

Senior IT Engineer Resume Examples & Samples

KEY RESPONSIBILITY AREAS
Resolving third level support problems which include Incident, Request and Change
Ensuring the customer and ticket is up to date at all times on incident progress
Maintain, troubleshoot and co-ordinate replacement of faulty hardware
Involved in the execution of Client Change Requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager
Escalation of critical issues/outages to Hosting Manager and CAM as per procedures
Escalating to the relevant Engineering team as required, promptly following procedures and ensuring Management is updated accordingly
Daily review and action of open cases; updating Hosting Manager on current cases and their status as appropriate
To provide comprehensive handovers to peers at the end of shift
Attend Daily Operations and Change Review Meetings as required
Logging cases to 3rd party vendors requesting assistance on unresolved issues
Working closely with Data Center technician located in various locations around the world for remote hands assistance
RELEVANT EXPERIENCE, KNOWLEDGE & TRAINING REQUIRED TO PERFORM THE ROLE

118

Lead IT Engineer Resume Examples & Samples

Acquire and develop a deep understanding of the Quality Assurance and Quality Control team to optimize service quality and customer satisfaction
Obtain an intimate understanding of complex technical environments
Represent Operations in upcoming Audits
Assure our organization’s risk management, governance and internal control processes are operating effectively
Drive accountability through operational metrics ensuring high focus changes needed to be audit ready
Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
Maintain open communication with management and audit committee
Document process and prepare audit findings memorandum
Set direction; define objectives and priorities for the organization
Develop the Quality roadmap required for a best in class quality operation
Act as the client and CenturyLink Technology Solutions support advocate
Provide best-in-class levels of operational service to the CenturyLink client base
Operate a Global service model that is scalable and efficient
Execute the CenturyLink Vision and align the Operations Center efforts to achieve the corporate objectives
Deal with Operational problems that are broad, complex and abstract, often involving Company-wide issues. Must develop solutions using creativity, resourcefulness, innovation, negotiating and diplomacy
Set priorities and drive engineering teams to deliver tasks within defined timelines as needed for audits
Proven work experience with technology audits
Previous leadership experience in an operational environment
Firm practical and theoretical understanding and previous application of industry best practices for support and process development and adherence
QA methodology knowledge and experience, including the establishment, maintenance and development of industry-leading processes required to support enterprise customers
Ability to coordinate, orchestrate, and communicate effectively with technologists and business partners to maintain high service levels in a demanding environment
Preferred experienced, at least a bare minimum of strong conceptual understanding of the following technologies
Previous leadership experience in some capacity in the IT industry
Understanding of PMP principles and practices
ITIL Foundations certified
Experience within a Knowledge-Centered Support organization and with Knowledge Management tools
Audit Experience
Minimum of 4+ years of IT experience
Bachelor’s degree in a technically relevant field is desired but not required

119

IT Engineer Resume Examples & Samples

Endpoint configuration and control experience with McAfee DLP, Casper (Apple), Bitlocker, CrashPlan, and more
VMWare VCA6-DTM or higher, OR Citrix CCA-V or higher
Experience with Puppet on Windows, UCS Manager, and Cisco CallManager
Exchange Server 2013/2016 administration experience

120

IT Engineer Resume Examples & Samples

Becoming familiar with the technical layout and operations of the main operations facility at John Young Parkway
Working with staff members on routine troubleshooting and issue resolution covering a wide variety of technological applications including mobile, desktop and server based applications
Special project involvement, initiatives and project ownership such as
Working knowledge of Microsoft Windows (7/10) and Microsoft Server (2008/2012) systems
Working knowledge of networking, including familiarity with Cisco and HP ProCurve equipment
Working knowledge of telecommunications systems
Working knowledge of mobile devices and tablets, including Apple iOS, Android and Windows Mobile
Working knowledge/interest in audio/visual technology, including live HD web streaming, video production and Adobe Creative Suite usage is a plus
Superior communication and interpersonal skills
Pays close attention to detail
Creative problem solving within a team
Brings a proactive mindset to the team

121

Field IT Engineer Resume Examples & Samples

Provide effective level two support for WAN’s, LAN’s, field servers and specific field applications including on-call and on-site support/remediation as required
Act as an effective liaison between field staff, management, vendors and Corporate IT
Identify, implement and report proactive solutions that provide cost savings and/or improve operational efficiencies at field locations
Participate in the installation, replacement, disposal of field computer hardware
Manage and maintain IT infrastructure at field locations
Troubleshoot and administer Cisco VOIP phone system installations including user add, changes and moves. Coordinate with 3rd party consultants as required
Build, maintain and manage strong vendor relationships to coordinate the delivery of IT services including cabling, hardware, software and other IT supplies
Provide timely reports on all activities as directed by management
Perform other job related duties as assigned
Associates degree in IT or a technology- related field
Bachelor’s degree in MIS or a technology-related field is highly preferred
Minimum of 4 years of computer network experience
Experience with Cisco VOIP/UCCE
Cisco Certified Network Associate (CCNA) certification
HS Diploma or GED
Minimum of 2 years hands-on network experience
Ability to interact with Company personnel at all levels of the organization to resolve IT related issues and provide effective solutions in a timely manner
Capable of prioritizing and managing assignments, tasks and projects to completion with minimal supervision
Ability to maintain a detail oriented approach while multitasking in a fast paced environment
Ability to write reports, business correspondence, procedures and other documentation

122

Senior IT Engineer Resume Examples & Samples

Delivery of IT Services, support and troubleshooting
Responsible for the day-to-day operation and support of the BT Environments
First point of contact for technical escalation and resolution for the BT Enterprise IT Team
Assist in the planning and implementation of addition, deletion and major modifications to the IT infrastructure
To diagnose and resolve hardware and software incidents including operating system and across a range of BT applications
To accurately record, update and document request using the IT Service Desk logging system
To install, set-up and configure new IT equipment
To assist BT users with any logged IT related request and incidents
Complete assignments and task in a timely manner
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

123

IT Engineer Resume Examples & Samples

Install, support and maintain VMWare, Oracle VM systems
Install, support and maintain SAN, NAS systems
Provide Linux server support
Perform system/network/security and performance monitoring and remediation
Repair and recover from system failures
Coordinates and communicates with users
Responds to and resolves support requests

124

IT Engineer Resume Examples & Samples

Ensure RRP production environment is stable and available for users
Incident resolution and the creation of user stories following structural incidents
Deliver BAU change backlog including but not limited to, regulatory changes, local change requests, new reports, etc
Life Cycle Management planning for applications and platforms
Performance of disaster recovery tests

125

Senior IT Engineer Resume Examples & Samples

Acts in a multi-discipline leadership role working towards the development of new solutions, processes, tools, systems for customers
Diagnostic skills (problem solving) for the purpose of assessing requirements and trouble-shooting issues
Performs a project/process lead role within department. Formally mentors and/or trains lower-level engineers and peers within the department
Candidate is considered a SME in one or more of the listed technical requirements
Expertise in server administration skills – both Linux and Windows. Includes the following tasks but not limited to: user administration, performance monitoring, life cycle management, vulnerability patching, capacity planning, documentation (wiki), storage administration, and backup, recovery, DR planning and implementation
RedHat Linux Enterprise, Ubuntu, and Solaris are desirable. Use of Windows auditing tools and agents – advising customers and consultants on configuring these tools and agents on Windows servers – is also a plus
Knowledge of SolarWinds from a network availability, performace, and netflow analyzer perspective a plus
Knowledge in Syslog NG – configuring, verifying real time logs, troubleshooting system processes, parsing logs (JSON, CEF and JCEF formats)
Knowledge using Kibana visualization tools
Knowledge of basic user and database administration – MySQL and Mongo experience is a plus
Knowledge with vulnerability management products – Qualys or Tenable is desirable. Knowledge in the use of Nmap and/or Nessus is desirable. Implementation of both internal and external scanning for premise and network based services, identification of vulnerabilities with recommended actions
Knowledge of AD/LDAP implementation administration for the purposes of lab testing. Knowledge of URL filtering via Fortinet (FSSO or FortiAuthenticator) is highly desirable
Knowledge of the one or more security aspects is desirable
Firewall and VPN (IPSec and SSL) technologies
DDoS mitigation technologies – cloud, network, host
Use of any SIEM (Security Incident and Event Manager) application - QRadar administrator experience is a plus
IPS applications– Cisco, Sourcefire, SNORT, and /or Fortinet experience is desired
JOB ID 63707

126

IT Engineer Resume Examples & Samples

Manage overall IT OS Services operation especially in the area of Workplace services on site level
Monitor performance against agreed targets (OLA) and implement improvement measures
Oversee Remedy system tickets and manage user escalation
Define strategies to promote High Performance while maintaining cost
Client security control and prevention actions in patch management and virus protection
Involvement in IT infrastructure projects
Maintain team motivation with good communications channel (team gathering, meetings, etc)
Also support network, video conference, voice and mobile to user
IT OS WP forecast and capacity management (P)
IT client Assets management and internal audit (F)
Workplace Services 2nd level support on WP (F)
Anti-Virus control plan and execution(P)
Manage the overall support for incidents, service orders and problem management of the IT OS services as per OLA and agreed prioritization including preparing regular operations and management report (F)
Ensure that daily operations are running in a stable and high performance level as per OLA (F)
Ensure the delivery of projects and tasks are met as per the agreed timeline, budget, scope and technical roadmap(F)
Drive continuous improvement initiatives within operations support area (e.g automation and internal controls) and control costs as per budget (F)

127

Senior IT Engineer Resume Examples & Samples

Manage system performance, make recommendations to improve and implement system wide changes to enhance overall system efficiency
Design and maintain a repeatable, documented patch deployment methodology
Provide in-depth technical and design expertise on large-scale infrastructure projects
Focus efforts on automation and optimization by utilizing scripting, monitoring, and performance metrics to develop stronger systems and processes
Integrating, managing and maintaining MDM servers
Develop, manage and maintain SharePoint 2013 Ent and Project 2013
Review, manage and maintain MS Exchange 2010/2013 and Windows 2008/2012 infrastructure
Work with various technologies including IIS, NetApp, EMC, VMware, and CitrixDevelop and maintain documentations related to the design, installation, administration, and maintenance
5+ year experience with Citrix, Virtualization, and AD
3+ year experience with Citrix XenApp 7.9
3+ year experience with Citrix XenServer (for virtualization) or VMware
2+ year experience with Citrix Provisioning Services (PVS)
Strong systems knowledge with the ability to design and develop a full range of systems-based product offerings involving Microsoft services
Granular knowledge of every aspect of Microsoft Active Directory and server roles (DNS, DHCP, Security, NLB, Clustering, etc.)
Technical knowledge of current network protocols, operating systems, and standards, including LAN, WAN, TCP/IP, FC, and iSCSI
Must be able to handle multiple tasks with changing priorities, communicating changes in scope and schedule to all parties concerned
Documentation Experience and Communication skills
Excellent client-facing skills
Bachelor's Degree or equivalent; MSCE is preferred

128

IT Engineer Resume Examples & Samples

Several years hands-on experience using Altiris or similar systems to manage endpoints in a large enterprise setting
Experience with PowerShell scripting with a focus on automation a plus
Experience in the Financial Services industry a plus

129

IT Engineer Resume Examples & Samples

Perform day to day MACD. This includes provisions for new starters/leavers and office relocations
Provide day to day tier 1/2/3 technical support for both local and remote offices in EMEA/US/APAC
Provide Out Of Hours support on an on-call roster/rotation basis
Plan, test and implement upgrades and fixes to all voice platforms including call managers/voice gateways/Unity Connection and UCCX
Work with telephone providers to configure provision and test new circuits and DDI numbers
Work with other internal teams and external vendors to diagnose and troubleshoot circuit, network and application issues
CUCM 9/11 Administration and support including cluster maintenance, monitoring , troubleshooting
Cisco Voice gateway configuration, 2800/3800 series and newer
Unity Connection configuration and administration
Documents and effectively publishes how-to, installation and troubleshooting guides
Minimum of 3years exposure in a medium to large sized organization supporting a Cisco IPT environment. (we need junior to mid-level engineer, not senior)
Implementation and troubleshooting MGCP/SIP/CUBE deployments. The candidate should be comfortable with obtaining logs and performing debugs when required
Must have experience with circuit provisioning including ISDN/E1/T1 and SIP circuits
Excellent knowledge and understanding of VoIP, RTP, SIP, MGCP and H.323 and call flow
Excellent knowledge of configuring CUCM CSS, partitions, call routing and dial plan implementations. Previous experience of transitioning to E.164 is a big bonus
Previous experience of implementing and upgrading Cisco Call manager V8 or higher is required
Must be very confident using Cisco BAT
Prior experience and understanding of backups and restores including DRS
Good knowledge of monitoring and reporting the overall IPT infrastructure. Experience with SNMP monitoring/analytics and CDR record management is a big bonus
Confident with Microsoft Office in particular Microsoft Excel
Exposure to working with SLA’s and a corporate ticketing system such as Service Now/Remedy/Heat
Excellent time management skills with the ability to prioritize and handle multiple tasks and projects with little supervision
Exposure to DHCP
CCNP Voice/Collaboration or equivalent is desired
UCCX V9 Administration, technical support and scripting
Exposure to Cisco UCS - B and C series servers
Linux Redhat knowledge
Windows 2008/2012 server installation and administration
VMWare knowledge
University degree in Engineering, IT, computing or related discipline

130

Senior IT Engineer Resume Examples & Samples

Several years hands-on experience with additional Microsoft technologies (SharePoint, Lync/ Skype for Business, DFS, etc.)
Mac and Linux familiarity
Experience in an exchange, trading facility, or financial services company a plus

131

Senior IT Engineer Resume Examples & Samples

Full design and administration of all Citrix Farms
Complete support of Express Scripts Citrix environments, including: troubleshooting, application publishing, capacity planning and performance tuning
Provide Level 3 Support for Citrix
Initiate actions to improve performance and reliability of the Citrix environment
Perform root cause analysis for service interruption recovery and create preventative measures on complex issues
Ability to execute changes to the infrastructure in a controlled and standardized way
Interaction with Service Center, Network, Firewall, Server Engineering Teams and other business support areas for problem escalations, resolutions, reporting and coordination
Ensure application security and controls meet or exceed our IRM guidelines
Drive and Lead projects with business on upgrades & migrations
Coordinate with internal and external business managers and groups to ensure systems meet expectations and requirements
Manage system performance, reliability and availability to exceed service level agreements
Senior level (8+ years minimum) hands on experience with Citrix implementations and design
CCEA or CCA certifications preferred
Cloud Experience with virtual technologies (i.e. Citrix,VMWare and Microsoft Azure) a plus
Ability to be on-call 24x7 and travel as required
The Applicant must demonstrate strong working knowledge of
O o

132

IT Engineer Resume Examples & Samples

Full administration of all Citrix Farms including; XenApp, XenDesktop and Citrix Monitoring consoles
Complete support of ESI Citrix and VDI environments, including: troubleshooting, application publishing, capacity planning and performance tuning
Provide Level 3 Operations Support for Citrix
Assist Senior Citrix Engineers with massive rollouts, upgrades and migrations
Respond & update Help Desk trouble tickets via Remedy system
Document the infrastructure, procedures, SOP’s and processes
Interaction with our Service Center, Network, Server Engineering Team and other business support areas for problem escalations, resolutions, reporting and coordination
Ensure application security and controls meet or exceed guidelines
Intermediate level (2-3 years minimum) hands on experience with Citrix Administration
Ability to manage time effectively
Ability to be on-call 24x7
Citrix XEN Suite: XEN App & Desktop 6.5 and 7.12, Storefront, Director, Insight, App Center and License Server management
Management of AppSense Desktop Now utility and Dell Wyse WDM management console
Packaging and deploying applications within a Citrix environment
Terminal Server Administration and roaming profiles
Windows 2008/2012R2 Server & Windows 7/10 Workstation Operating Systems
MS Active Directory administration with understanding of Group Policies and login scripts
Microsoft Office Suite of Applications (Word, Excel, PowerPoint, Access, Outlook).WINS, DNS, & DHCP and TCP/IP networking layers
LI-RT1

133

Senior IT Engineer to Ascom Resume Examples & Samples

In the context of decided IT related policies and plans, take responsibility for the planning, development and operation of the Ascom wide AD systems as well as locally within Ascom (Sweden) AB
Using the chosen monitoring systems, ensure stabile and proactive operation of these centrally managed platforms
To contribute to the creation and maintenance of Ascom IT related policies
In cooperation with Manager ICT and/or Director IT prepare for decisions regarding procurements within the area of your responsibility
To participate in the purchasing process regarding IT related products and services
To participate in the overall process within the ICT Helpdesk and on-call organization
Documented knowledge and experience within the area of Microsoft Active Directory as well as underlying Microsoft technologies in a general client/server based infrastructure
Deep competence and proven skills in PowerShell-scripting for AD and Windows server
General competence within the area of LAN, WAN and TCP/IP based communication platforms
General competence within the area of IT security
General competence within the area of virtualization technologies (VMware), storage and underlying hardware platforms
General knowledge of systems monitoring in a Microsoft environment
Three to five year’s relevant working experience within the responsibility areas
Fluent in Swedish and English, both verbal and written
Within the competence area of this position, write general and technical documents

134

Senior IT Engineer Resume Examples & Samples

Bachelor’s Degree in Information Systems or related
8-12 years’ experience designing and developing
Advanced problem solving skills and the ability to work
Demonstrated ability to define and develop customized

135

Intern, IT Engineer Resume Examples & Samples

Experience with FTP and SMTP is critical to this role
Day to day management of file transfer processes and technologies to facilitate the movement of files between Express Scripts, business partners and clients
Day to day definition, build, testing, implementation, support and problem resolution associated with file transfer processes and technologies
Conduct research related to ESI and its clients
Perform data analysis and assist in data reporting as needed
Makes or assists in making oral or written presentations to management
Collaborate with other functional areas on various projects as needed
Full-time student in an accredited 4 year college, graduate program or Pharm. D. Program; Preference given to students with 3.0 GPA or above
Motivated self-starter; Excellent verbal and written communication skills; Attention to detail; Excellent analytical skills; Creative and resourceful; Strong business aptitude; Knowledge of the PBM or healthcare industry preferred; Dates of Internship are May 15th-Aug 4th, 2017; Students must be available to work M-F 8am-5pm during this time frame

136

IT Engineer Resume Examples & Samples

General IT support, either face to face or over the telephone, working to resolve issues with hardware and software applications effectively
Keeping accurate records and communicating clearly with users
Installing, configuring, monitoring and performing repairs to hardware, software, networks and peripheral equipment
Implementing / enforcing procedures and training users in the proper use of hardware and software
Associate degree in Information Systems or similar experience
MCP/MCSA/ certification
Experience supporting 100+ end users, both on site and remotely
Fluent speaking in both French & English languages
Exceptional hardware/software skills supporting heavy laptop enviornment

137

IT Engineer Resume Examples & Samples

Delivering global enterprise level solutions that integrate across applications, systems and platforms
Developing and testing of our Windows 10 Image
Developing and testing upgrades to Office 365 implementation
Consulting with project teams to ensure compatibility with existing solutions, infrastructure and services
Driving changes in process, policy and standards as they relate to the messaging environment
Contributing to the global 3-year rolling EUC technology roadmap
Cultivating and maintaining relationships with business leaders and vendors to recommend innovative solutions
Understanding the current architecture to identify weaknesses and develop opportunities for improvements
Contributing to options, risks, costs versus benefits, system impacts, and technology priorities
Participating in quality reviews and providing feedback
· Experience in a professional consulting or corporate IT
Ability to understand and manage basic Financials
Ability to be innovative and share ideas
Strategic thinking

138

IT Engineer Resume Examples & Samples

Graduate with a minimum of 3 year's experience in an IT/IS department
Must have experience monitoring SQL Server Agent Jobs and SQL server performance
Must have experience administering Sharepoint Sites and Workflows
Must have business knowledge of Call Center Operations and ACD Telephony systems
Sound knowledge of help desk/trouble ticket processes
Excellent written, verbal, presentation communication skills
Scripting knowledge is an advantage
MSCE Certification is an advantage
CCNA certification is an advantage
Must have good customer service skills integrated with technical support experience
Must be familiar with Microsoft desktop and server operating systems, upgrades, patches, Active Directory, remote troubleshooting of desktops and networks
Experience in Windows server, and Linux OS
Must have working technical knowledge of the following-
Home DSL and Cable networks
SQL Server (2014 preferred)
Sharepoint
Firewall settings, DMZ
TCP/IP, Subnets, DHCP, Static IPs, DNS
VOIP, SIP and internet telephony systems
IP troubleshooting: Ping, tracert
Internet applications -- Email, IM, Web Browsers

139

Intern, IT Engineer / Development Resume Examples & Samples

Liaise with application and infrastructure product to capture requirements
Ensure all requests for monitoring follow a standard workflow and are fully actionable
Determine level of complexity and prioritization of requests using standard tools
Administer and support service request, Agile Kanban, and monitoring tools
Develop automated processes to drive high levels of consistency and effectiveness
Develop standard metrics reporting for monitoring product health
Computer science or management information systems degree track
Prior course work in java or c#/.Net programming
Prior course work in relational database and SQL query development

140

IT Engineer Resume Examples & Samples

Manage and deploy corporate PCs (new PC configuration, image maintenance, diagnosis and repair, coordinate warranty repairs.)
Provide Tier-1/Tier-2 end-user technical support for employees
Manage hosted PBX configuration and distribution of VOIP phones. Have basic understanding of VOIP technology, how it works on a functional level, and where to start troubleshooting QOS issues
Maintain IT asset data (serial numbers, software keys, locations, etc.)
Shipping, recycling, and disposal support of computers, peripherals
Provide basic home and office network support

141

I&S Fulfillment IT Engineer Resume Examples & Samples

Oracle BRM
BMC Remedy
Oracle PL/SQL
Scripting knowledge (Perl/Shell)

142

IT Engineer Oss-internship Resume Examples & Samples

Dimensioning, capacity planning, support the selection of products
Develop test simulators and automation
Knowledge of Web applications and ICT architectures

143

IT Engineer Bss-internship Resume Examples & Samples

Installation / configuration infrastructure with third-party supervision
Academic degree on bachelor level, in engineering (IT, telecom)
Very Good Knowledge of the English Language (speaking & writing)
Knowledge of DataBases (e.g. Oracle, MySQL, Sybase…)
Knowledge of Operating Systems (e.g. Linux, Windows, Solaris)
Knowledge of programming languages (e.g. Java, php, C++, Perl …)
Knowledge of IP networking, IP routing and IP security

144

IT Engineer Resume Examples & Samples

Implement and provide technical support for deployed IT systems, including PCs, operating systems, hardware, software, and peripherals
Provide technical and operational support for deployed telephone systems
Implement and provide technical support for barcode scanning equipment and printers
Install and repair both wired and wireless networks according to corporate IT standards
Provide single point of contact for site-related technical support issues that include working with the Network Services, Technical Services, or MIS teams
Update and complete assigned tickets in the corporate helpdesk system
Travel approximately 25% or as needed
Escalate support issues within and outside of Field Services as the situation dictates

145

Lead IT Engineer Resume Examples & Samples

Deal with Operational problems that are broad, complex and abstract, often involving Company-wide issues. Must assist in developing solutions using creativity, resourcefulness, innovation, negotiating and diplomacy
A minimum of conceptual understanding of the some of the following technologies
ITIL Foundations knowledge
Experience within a Knowledge-Centered Support organization
Education or Equivalent Experience
Four Year college degree in Computer Science with 4-6 years IT experience or equivalent experience

146

Senior IT Engineer Resume Examples & Samples

Degree in computer science/information technology or equivalent with minimum of 4 years of experience in .NET development platform
Proficient in .NET, C#, ASP.NET MVC, Entity Framework, Web Service, Oracle and n-tier architecture
Experience with HTML5, JQuery, JSON, JavaScript and Bootstrap or similar framework
Java and PostGres knowledge and experience will be an advantage
Hands-on experience in developing and maintaining high performance scalable web applications
Proven ability to work in a team environment and ability to build & manage projects

147

Senior IT Engineer Resume Examples & Samples

3+ years experience with VMware, Linux, Containers, and Docker
3+ years experience with security applications such as SIEM, Firewalls, or IPS
3+ years Experience in analyzing system processing throughput, utilization, and capacity
3+ years experience with databases such as Oracle, MySQL, MSSQL, and NoSQL DBs
2+ years experience DNS
2+ years experience application development utilizing shell, Powershell, Perl, Python, or Java
2+ years experience Web development experience
Knowledgeable of telecommunications and ISP industry
Cisco IOS/Nexus experience
PCI audit and compliance experience
Hardware – Cisco UCS, HP servers, NetApp storage, EMC storage, Cisco switches, and Brocade/Citrix loadbalancers

148

IT Engineer, Senior Resume Examples & Samples

12 years of experience as an IT engineer in programs and contracts of similar scope, type, and complexity within the federal government required
Experience with developing and conducting training programs
Knowledge of how to manage installation, maintenance, and support of complex technical infrastructures, hardware, and system software components
Ability to perform analyses and studies and prepare summary reports
Ability to gather facts through research, interviewing, and surveys to analyze the client’s business, draw conclusions, and prepare final reports
Ability to develop and review system architecture, including relevant use cases
Ability to develop security procedures for design reviews and operational monitoring, recording, and responding to security events
BA or BS degree in System Engineering, Computer Science, Information Systems, Engineering Science, or Engineering Management or 4 additional years of experience as an IT engineer may be substituted for a Bachelor’s degree or MA or MS degree in Computer Science, Information Assurance, or Information Security System Engineering may be substituted for 2 years of experience as an IT engineer
1 year of experience in Enterprise IT systems and projects
Experience with managing and performing integration operations and maintenance activities on multiple system domains of various security classification levels and diverse user bases concurrently

149

IT Engineer Resume Examples & Samples

PC Equipment and Printers Maintenance
Computer Room Service
Creation of account, Configuration and Support to Users
Scanners and programming
Formatting of Computer Equipment
Support in installation of Software
Support with Video Conferences
Support and Support to Systems Teams and communication between production lines
Perform backup and recovery of information

150

IT Engineer Resume Examples & Samples

Participates on cross functional company project teams responsible for implementing technology
Works across engineering teams to lead, define, and manage requirements (system, element, segment, subsystem, and interface level); Performs requirements development, analysis, allocation, review, tracing, and validation
Supports all company technology standards to ensure reliable operations
Investigates anomalies/outages and determines steps to reproduce, root cause, and solutions options
Applies technical standards, principles, theories, concepts and techniques to design products and systems
Leads and supports the development, documentation and maintenance/management of product concepts and use cases
Identifies and interacts with suppliers and/or technologies that meet company needs and standards
Researches new technologies and/or monitors and evaluates existing technology for improvement opportunities to support technology life cycle
Researches, analyzes, and effectively consolidates technical or engineering related information and present for management review
Monitors environment performance and provides all necessary reporting analysis
Prepares accurate statements of work and financial justification analysis
Applies project management fundamentals and concepts
Contributes to the completion of project/program milestones. Leads and contributes to project design and test reviews
Attends relevant conference/seminars to remain current on new and upcoming technology
Under general supervision
Bachelor’s degree in Engineering or related technical or quantitative degree (e.g. mathematics)
Verbal, written and presentation communication skills necessary to communicate with all levels of management and cross functional teams
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Experience in requirements development, analysis, allocation, review, tracing, and validation
Experience in product concept development, requirements management, functional analysis, interface definition and control, synthesis, verification and validation
Demonstrated system engineering/analytical/problem solving skills
Demonstrated ability to work on multiple projects in a deadline driven environment
Demonstrated experience generating technical documentation such as specifications, engineering reports, test plans and procedures, validation plans, and validation reports
Experience selecting, installing and administering automated tolls that enforce or monitor compliance with information security policies, procedures, standards, and similar information security requirements
Experience with applying information security policies and handling security operations in a complex infrastructure
Good working knowledge of key network fundamentals, including TCP/IP, VLANs, SNMP, DNS, DHCP, wireless, and load balancing
Experience with investigating and incident response activities, including documentation, analysis and remediation of security incidents
5 years of information security experience

151

IT Engineer, Senior Resume Examples & Samples

5+ years of progressive experience with various COTS/Custom applications
5+ years systems experience in Windows and Linux/Unix
3+ years of experience provisioning, operating, and managing AWS

152

Dev Tools Admin / IT Engineer Resume Examples & Samples

Install and configure servers for tools such as Jira, Jama, Confluence, TFS, Git, Bamboo, Octopus, etc
Develop and maintain installation and configuration procedures for tools
Create, change, and delete user accounts per request
Investigate and troubleshoot issues related to tools under administration
Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments
Strong Amazon Web Services experience
3+ years of hands on experience working with Atlassian products as an administrator (JIRA and Confluence specifically)
Hands-on experience using JIRA/Confluence/Stash/Bitbucket/Comala Workflows with other project management tools
Experience in the use, administration and integration of SDLC applications on both Linux and Windows platforms, such as project management applications, various ticketing systems, requirements management systems, and software development applications

153

IT Engineer / IT Rbdt Resume Examples & Samples

Bachelor in computer science or information technology
3+ years IT relevant working experience
Good in English writing and speaking
Good consultation and communication skills, self-initiation, good team player and willingness to work under pressure
Good knowledge of operate Windows server and Linux server

154

Senior IT Engineer Resume Examples & Samples

Degree in computer science/information technology or equivalent with minimum of 4 years of experience in Java platform
Proficient in Java, J2EE, Spring, Hibernate or alternative, Web Service (SOAP & RESTFUL), Oracle and n-tier architecture
Strong in Object Oriented Concepts, Design Principles and Patterns
Dot Net and PostGres knowledge and experience will be an advantage

155

Senior IT Engineer, Product Owner Resume Examples & Samples

Manage intake and prioritization of initiatives for a given technical product
Ensure backlog for the product team is built, maintained and prioritized based on business need, cost, business value, business risk and reliability considerations
Working in partnership with the Engineering Manager of a given product, ensure that all technical demand and health needs for the product are defined, prioritized and met
Working in partnership with the Business Owner of the product, ensure that initiatives worked by the product team deliver the expected value and meet the needs of the business
Ensure product roadmaps are developed and maintained in conjunction with the needs of the product and the business, and communicated and aligned with stakeholders
Ensure that product teams are working within the Agile framework adopted by the IT organization, and always striving to increase team productivity to deliver the Product
Continuously identify and resolve open issues and problems to optimize the Product health and delivery of the Product teams
Bachelor’s degree in Computer Science, Information Technology or a related discipline preferred, with minimum 8 years professional experience
Effective collaborator and negotiator
Proven track record of team leadership and working successfully in a team environment
Ability to manage multiple projects and meet deadlines
Knowledge of Agile framework with ability to apply Agile techniques to problem solving
Excellent written and verbal communication skills, including feedback to stakeholders
Training experience in groups and individually
Financial acumen a plus
Preferred skills are the following: Knowledge of Windows, Unix, Servers, Networking Concepts
LI-JI1

156

IT Engineer Resume Examples & Samples

Responds to requests for technical assistance
In-depth knowledge and hands-on experience with MDM software, specifically MobileIron
Excellent knowledge of Windows Operating systems (Windows 10)
Excellent knowledge of mobile operating systems such as iOS (iPhone, Apple Watch, iTunes) and Android
Strong knowledge of mobile applications such as WeChat and Jabber
Strong knowledge of Microsoft Products
Windows Server 2008 and 2012, a plus
Microsoft Office, a plus
Network printing, a plus
BS in Computer Science or equivalent helpful, but not required

157

IT Engineer Resume Examples & Samples

Six (6) years of experience in DoD C4ISR systems, or IT to include: Systems Analysis, Systems Architecture, Systems/Equipment Support, Test and Evaluation, and Logistics support
Three (3) years of technical experience in support of DoN/DoD C4ISR Systems or information technologies
Ten (10) years of experience in DoD C4ISR systems, or IT to include: Technology Analysis and Assessment, Design Definition, Development of Systems Specification, Systems Analysis, Systems Architecture, Systems/Equipment Integration, Test & Evaluation Criteria, and Logistics support
Five (5) years of technical experience in support of DoN/DoD C4ISR Systems, environmental or information technologies
Fifteen (15) years of experience in DoD C4ISR systems, or IT to include: Technology Analysis and Assessment, Design Definition, Development of Systems Specification, Systems Analysis, Systems Architecture, Systems/Equipment Integration, Test & Evaluation Criteria, and Logistics support
Five (5) years of experience must be related to DoN/DoD C4ISR Systems
Recognized as an expert in DoD C4ISR systems, or information technologies
Experience performing engineering work and applied research, development, and interface design and test of new products and technologies
Recognized as an expert of task specific project
Bachelor of Science Degree in Electrical/ Electronic/ Computer /Software Engineering, Physics, or Computer Science from an accredited College or University
Completed the following certifications within one and a half year of assuming duties

158

Senior IT Engineer Resume Examples & Samples

Assist/lead regional support team to support and maintain IT solution, systems and operations under the supported region
Propose, develop and build use cases for cloud infrastructure and service blueprints
Propose, develop and build use cases in architectural design in alignment with business requirements
Propose, develop, manage and build uses cases on ways to improve data reliability, efficiency and quality
Collaborate/lead with data architects, IT team members on project goals
Ability to provide hands-on involvement to the above
Project manage new implementation or upgrades, focusing on resource, timeline and budget management
Ability to interpret and study geographical information, develop functional geographical plans and programs and showing the relationships between various locations and assets
Degree in IT / Computer Engineering or equivalent
Minimum 5 years experience on managing/supporting enterprise application and infrastructure environment, spanning virtualization, cloud, data center, network topologies, backup, storage and compute operations and services
Strong understanding of cloud architectures and working experience in cloud or virtualized infrastructure of sizeable scale is preferred Strong GIS skills with two or more GIS packages (e.g. ESRI ArcGIS)
Strong Macro / C / C++ / Visual Basic programming skills
Understanding of and/or willing to learn math and statistical analysis
Strong Oracle or related RDBMS skills including development skills
Project Management experience would be preferred
Experience in working in a global/regional environment
Strong English/Chinese language skills; Other languages would be advantageous
Pro-active, dynamic, dedicated and responsible self-starter with strong customer orientation and multi-tasking capabilities

159

IT Engineer Resume Examples & Samples

Cisco Routing and Switching - Cisco 200 switches
Active Directory and ADFS
VMware - ESX

160

Lead IT Engineer Resume Examples & Samples

Primary skillset in MS Windows - secondary skillset in RedHat Linux
Responsible for day-to-day operations and maintenance (O&M) support of server and network devices in the environment, crisis management and hands-on technical support
O&M support of VMware ESXI nodes
O&M support and management of VMware v-Sphere Update Manager in vCenter and other related VMware applications
O&M support of Windows and Linux OS virtual machines
O&M support of database servers
O&M support of app servers
Installation, configuration, and O&M support of monitoring solutions across the support platforms
O&M application of security updates and quarterly patch management across all systems working closely with customer and internal Industrial Security teams for remediation
Vulnerability remediation of infrastructure elements working with customer and internal Industrial Security teams
Capable of providing O&M support of LAN infrastructure for the hosted environment (switches, firewalls, load balancers, etc.)—maintain network environment and apply firewall and load balancer rule changes as requested
Perform incident and change management on all devices and operating systems
Perform maintenance as required
8+ years experience in an IT environment

161

Senior IT Engineer Resume Examples & Samples

Provide coding samples, guidelines and support for platform languages and standards
Participate in regular 2-way communication with the development teams
Assist in gathering requirements, recommendations, use and POC of platform development tools
Liaise between development teams and software vendor to educate, train and optimize the use of development tools, as well as, understand gaps and problems of tools
Develop automated methods for measuring, alerting and visualizing non-compliance and progress toward application optimization
8 - 10 years of experience in platform specific development languages and tools
Expert with subject matter expertise over Mule, WebSphere, MQ, Tomcat, Datapower, Broadvision and Ansible
LI-EV1

162

IT Engineer Resume Examples & Samples

Assist in defining and driving the automation strategy for the operations and support organization
Enable workflow and process automation for high and urgent incidents within ServiceNow
Design, develop, document, implement and debug technical products and software programming applications
Recommend alterations and enhancements to improve quality of products and/or procedures
Assist with monitoring tools and solutions to provide visibility into the infrastructure and application performance
Diagnose complex system problems using dumps, traces or other diagnostics aids
Diagnose system performance problems using available standard tools and system indicators
Automate the installation of applications, programs and system components so that they can be successfully implemented
Recommend system parameters or configuration variables to improve overall system health and reliability
Review automation scripts developed by less experienced staff members and assist in modifications of same for optimum performance and operation
Follow ITIL guidelines and best practices for maintaining the environment
Mentoring to other operation engineers to bring them up to speed with automation technologies
Create and update Playbooks as work is shifted down to level 1 operations
Identify top tier errors and incidents and automate
Excellent oral and written communication skills, including the ability to be assertive as well as diplomatic
Some familiarity with version control systems
Familiarity with Microsoft Office and Sharepoint
5-7 years experience in event and incident management along with problem trending
5-7 years experience with industry standard web application servers such as JBOSS
5-7 years UNIX experience (including HP-UX, AIX, Linux)
Strong knowledge of UNIX shell scripting required
Hands-on experience with scripting languages such as PERL and/or Python is desired
Thorough knowledge of programming concepts, design, procedures and practices
Experience with administration of source code and build tools, with particular emphasis on

163

Senior IT Engineer Resume Examples & Samples

Build distributed, scalable, and reliable data pipelines that ingest and process data at scale and in real-time
Collaborate with other teams to design and develop and deploy data tools that support both operations and product use cases
Perform offline analysis of large data sets using components from the Hadoop ecosystem
Evaluate and advise on technical aspects of open work requests in the product backlog with the project lead
Own product features from the development phase through to production deployment
Evaluate big data technologies and prototype solutions to improve our data processing architecture
Bachelor's Degree in Computer Science or related area
Around 8 years UNIX engineering and software development experience
Minimum 2 Year Experience on Big Data Platform
Must have active current experience with RHEL, (AIX, and HPUX optional) Puppet, Java, Python, Oracle, SQL
Flair for data, schema, data model, how to bring efficiency in big data related life cycle
Understanding of automated QA needs related to Big data
Understanding of various Visualization platform (Tableau, D3JS, others)
Experience in Hybrid Cloud providers like Pivotal Cloud, AWS, VMWare and Power (IBM)
Proficiency with agile, Six-Sigma, ITIL or lean development practices
Strong object-oriented design and analysis skills
Top skill sets / technologies in the ideal candidate

164

Senior Lead IT Engineer Resume Examples & Samples

Perform daily review and verification of logs, monitor ticket queues, support maintenance activities, and generally function as a productive contributing member of the team
Troubleshoot alerts as they occur
Reliable and dependable for on-call support
Participate in or perform scheduled maintenance activities which generally occur outside normal business hours
Field technical readiness (work with vendor or hands on tech)

165

Apprentice IT Engineer Resume Examples & Samples

Repair of customers It equipment
Repair of spares to ensure sufficient stock is held for future customer calls
Interfacing with all support teams such as logistics and Resource Schedulers to ensure SLA’s can be fulfilled
Phoning customers to determine the exact nature of their faults, remote fixing where possible and passing onto field based engineers where not
Communicating with field service engineers to offer assistance
Checking manufacturer’s warranty information to maximize FOC spare parts and collecting labour payments whenever possible
A logical approach to your work
Strong communication skills and techniques (verbal and written)
Basic operational knowledge of MS Office products
Works well as part of a team
Ambition to develop skills in the workplace

166

IT Engineer Resume Examples & Samples

Engineer solutions by understanding business requirements, working with end user device hardware, software, applications, network, telecom and mobility vendors and/or internal RingCentral departments on IT solution
Partner with vendors to evaluate, recommend, purchase, acquire the technical competencies in the solution, and complete the creation of the solution
Implement the solution creating the test plan, define rollout phases and identifying pilot users, create feedback mechanisms, training, and communications plans
Provide project management of the solution defining the project, creating a project plan, develop project description, major milestones and timelines
Provide improvement, engineering, development, and maintenance of IT services and IT related processes and procedures
Provide service and/or technology leadership owning the direction and roadmap of the IT End User Infrastructure and Network service/technology solutions
Design complex and efficiently operable networks to support real-time protocols focusing on a highly available site to site connectivity
Capacity and performance management of existing infrastructure
Create and maintain Windows and Mac images and software deployment packages
Develop standards, procedures, and other documentation
Subject matter and policy for IT End User Infrastructure and Network services
Fault isolation, service recovery and incident analysis
Participate in repair/maintenance/support of IT EUS and network hardware (switches, routers, WAP, printers, PC’s, accessories, VOIP phones, mobile phones, etc.), software (Windows 7, Windows 10, MS Office Suite, Virus and Spyware mitigation, RingCentral Meetings, etc.), and applications (Office 365, BOX, Google Apps, etc..)
Provide deep level technical support for IT EUS and network related issues
Ensuring timely follow up and status updates until issue is resolved
Provide communications on all escalated issues to management and other support teams. Document progress of escalated incidents
Participate in 24x7 on-call rotations
Continuously identify and leverage new technologies and methodologies
Bachelor's degree in Information Technology, CS, MIS, Business, or related field
Experience developing solutions/standards and supporting Wifi technologies, network infrastructure, Apple, Google and Microsoft based configurations (iPad, iOS, iPhones, MacBooks, Microsoft Windows based desktops/laptops, Android devices and related software like Microsoft Office Suite, Internet Explorer, Chrome, etc..)
Experience creating and maintaining Windows and Mac Images (Altiris, DeployStudio, Windows Deployment Services, El Capitan, Windows 10)
Strong understanding with troubleshooting and problem solving IT infrastructure services (Mobile Device, Active Directory, Networking, Servers) and Applications (Software as a Service vendors like Office365, Box, Confluence, etc.)
Well versed in Network protocols: OSI, TCP/IP and subnetting
Hands-on design, operation and support of large, high-availability, global enterprise networks
Multi-vendor hardware and software environments (Juniper, Fortinet, Ruckus preferred)
Executing best practice concepts including RFC and ISO standards, SLA's, and change management
Use of or knowledge in using monitoring tools (Zabbix, Nagios, Logicmonitor, Splunk, Etc.)
IP routing protocols including BGP, EIGRP, OSPF, ISIS, IP Multicast, MPLS
IPv4 knowledge required, IPv6 knowledge preferred
TCP/IP fundamentals (packet level analysis)
Network protocols including TCP, UDP, HTTP, FTP, DNS, SIP, RTP
Network infrastructure including LAN, WAN, routing, switching, load-balancing, monitoring
Network applications including VoIP, encryption, SSL offloading, content delivery
Network security including firewalls, proxies, ACL, IPSec, VPN, SSL/TLS, PKI
Network concepts including VRRP, EtherChannel, LACP, STP, QoS
Physical layer including Ethernet, optical OCx, SONET, T1/T3, FiberChannel
ISP, large POP, co-location and revenue-generating network experience is a plus
Certifications are a plus (JNCIA, CCNA)
Must be able to lift over 50lbs, carry desktops, laptops, printers, misc. computer peripherals
Must be capable of navigating a push cart or hand truck
Ability to work with little or no supervision from direct manager
Demonstrated analytics and problem solving skills
Excellent customer service and communications oriented skills with the ability to handle sensitive and challenging support situations with a calm and methodical approach
Self-motivated individual capable of working in a face-paced, dynamic environment
Detail and results oriented; skilled at both planning and hands-on execution
Ability to excel in a team-oriented, collaborative, and fast-paced environment

167

Senior IT Engineer Resume Examples & Samples

Batch Job Scheduling and Monitoring using UC4
Oracle EBS User Administration
Oracle EBS Workflow Administration and Monitoring
Creation of Scripts to Address Data Integrity Issues
First-Level Break/Fix Support of Concurrent Programs
First-Level Troubleshooting of Oracle EBS Technical Issues
First- and Second-Level Troubleshooting of UC4 Technical Issues
Work with Automic and with Emerson Corporate Oracle Technical Services to resolve UC4 Issues
Work with Emerson Corporate Oracle Technical Services and Emerson Climate Oracle Instance Management teams to resolve Oracle EBS Issues
Manage Impact on Jobs and Workflows of Planned and Unplanned Outages of Oracle and UC4
Design new Workflows and other UC4 Objects to serve as models to be leveraged in the future
Understand how existing Workflows and other UC4 Objects can be leveraged to satisfy new project requirements
Implement New and Improved UC4 Objects in support of Oracle EBS Implementation Projects
Timely Notifications to Stakeholders of Production or Project Issues
Global Support for VCP and ERP Jobs scheduled through UC4
Escalating Oracle EBS Technical Issues to Second- and Third-Level Support Teams
Escalating Oracle EBS Functional Issues to Regional Functional Leads
24x7 Support on a Rotating Shift Basis
Off-Hours, On-Call Support on a Rotating Shift Basis
Off-Hours, On-Call Support of UC4 on an As-Needed Basis

168

IT Engineer Resume Examples & Samples

Candidates in this role need to have 5-7 years’ experience in event and incident management along with problem trending
5-7 years’ experience with industry standard web application servers such as JBOSS
5-7 years UNIX experience (including AIX, Linux, Solaris)
Hands-on experience with scripting languages such as Ruby and/or Python is desired
A working knowledge of automation tools such as Chef or Jenkins is a strong plus
A working knowledge of Wily and/or Solarwinds a plus
The successful candidate should be able to serve in a technical lead role for a team of developers working on multiple automation initiatives - responsible for driving the design, implementation, and deployment of solutions

169

F-it Engineer Resume Examples & Samples

Detailed understanding of the OSI Networking Model, Physical, Data Link, and Network Layers
Ability to support Back-End Application Protocol Troubleshooting provided both internally among Directly-Connected Customer sites, and externally to Government, Research, and Academic Networks, both at private and public locations
Troubleshooting Circuit Degradation Issues including Utilization and lLtency problems, Layer 2 issues, Problem and Fult Isolation
A high degree of knowledge with IP routing
Knowledge about Data Transfer Rates or Limitations, Quality of Service (QoS) Controls, TCP/IP, UDP, IPv4 and IPv6
A high level knowledge of PRN Networks, and Routing Protocols: BGP, VPLS, OSPF, MPLS, and ISIS
Manage and correlate multiple trouble reports
Communicate with customers and others in a repair situation
Experience with Network Management Services (NMS) and Reporting, Configuration Management, and Customer Support Management
Understand how to measure network performance aspects such as latency, jitter, and packet loss
Assist with occasional security incident research and reporting: malicious network activity mitigation, IP Spoofing prevention measures, DDOS and NetFlow monitoring
Comprehensive monitoring and alarming of infrastructure components
Ability to work all shifts in a 7x24x365 call center
Apply excellent customer service skills
Demonstrated proficiency with trouble ticketing applications as well as other internal tools
The ability to work off hours/on call and during holidays
Respond to issues/inquiries within tight contract service level agreements (SLAs)
Rescheduling of normal or routine maintenance categories, updates to maintenance notifications, and customer maintenance notification
Effectively manages customer expectations (status and clear description of activities)
Ability to learn in an ‘on-the-job’ training environment
1+ year of Technical Customer Call Center experience
Clearance Requirement: S/TS security investigations must be less than 5 years old
Associate Degree in Engineering, Electronics, Networks or related technical or vocational education, or equivalent experience, or 3+ years of related work experience
Alcatel Lucent, Cisco, and Juniper Certifications are a plus

170

Apprenticeship IT Engineer Resume Examples & Samples

Help the team to work on the projects we are asked to deliver
Propose innovative technical approaches
Work with IT teams to support service integration
Work in iterative processes with your team leader, and validates services in our DO I.T. team

171

Senior IT Engineer Resume Examples & Samples

Responsible for managing the iterations between HW / SW, middleware, and databases. Ensure monitoring, backups, performance, ADRP, and application integration meet system specifications
Assist application owners in finding application problems and design issues
Technical SME and final escalation point for critical operational problems before contacting software/hardware vendor
Proactive problem identification and resolution management
IDM responsible for setting and controlling the system (hardware, software, telecommunications, and/or information) design and test standards and practices for a Xerox.com organization or a significant part of a major XIM platform
Serves as the IDM subject matter expert across one or more technical disciplines
Designs and delivers new Xerox.com systems and enhancements, including non-functional requirements, to existing systems to meet business objectives in a manner that balances risk with performance and cost; and is consistent with established XIM strategies, architectures, standards, and policies
Assures the interoperability of system components with other systems where required
Describes the technical requirements to and inspects the delivered results from internal and third-party providers of IT products and services to assure that they meet business and technical objectives
Responsible for the non-functional (e.g. performance scalability, availability, reliability etc.) system test strategy and reviews and oversees test activities to assure proper operation and performance of the system
Contributes to the program/project plan preparation and status updates
Working experience with Forgerock OpenAM, OpenDJ, LDAP environments. Familiar with SAML assertions (Federations) with other 3rd party environments
Proficient in Unix/Linux, perl and shell scripting
Familiarization working with various databases; Oracle 12C, MySQL, MongoDB
Highly knowledgeable of web platforms; Tomcat, JBOSS, IIS, Apache HTTPd & NodeJS
Proficient in web development, including JAVA/J2EE, javascript, bootstrap(responsive)
Skilled with web security; OpenSSL, cipher suites, PCI and Fedramp Standards, TLS
General Understanding of Eclipse / Java IDE's, and various Java API's: Spring, JNI, JDBC, RestEasy, Apache Commons & Apache POI
Source Code Repositories (SVN / GIT) and Tagging, Branching and Merging
Experience with hosting services utilizing an IaaS provider, including services such as: Linux Hosts, Load Balancers and Content Delivery Networks
Preferred knowledge with experience interfacing to eCommerce Platforms
Minimum four year technical degree – preferably in the Information Systems field
Self-motivated with ability to plan, prioritize and complete multiple assignments on time
Strong thought-leadership skills both from a business and technology perspective
Strong analytical skills, with the ability to translate business processes and business requirements into data needs and data solutions
Ability to effectively interact and communicate with others

172

Engineering IT Engineer Resume Examples & Samples

7 step problem solving
Engineering Process Modeling
Product risk management
Database Management
Application profiling
Performance management
Positions require a Master’s degree in Electronic Engineering, Computer Science, or Information Technology or related field and 2 years of experience as an IT Engineer or Technical Specialist, Systems, Software or Applications Engineer, or related position
Alternatively, the employer will accept a Bachelor’s degree in Electronic Engineering, Computer Science, or Information Technology or related field and 5 years of experience as an IT Engineer or Technical Specialist, Systems, Software or Applications Engineer, or related position

173

IT Engineer, Senior Resume Examples & Samples

Participate in an Agile/Scrum development team as a developer, interacting with system end-users, system-administrators, and application architects
Must be able to take high-level objectives from the product owner and turn that into epics, stories, and tasks, then schedule work in a series of sprints that meet project goals and timelines
Interact with sysadmins and business customers to understand their requirements and limitations
Make recommendations within the limits of the project scope
Attend regular project update meetings and report status
Provide feedback to improve technical documentation & operational processes for future project phases
Linux experience and Linux system management (package management, software compilation, performance troubleshooting, network configuration)
Must be fluent in Shell, Perl, Python, Ruby, or Go
Git / github knowledge
CI/CD Experience - Jenkins
Cloud experience (VMware, Amazon, OpenStack etc.)
Experience with Puppet, Chef, Ansible, Salt, or equivalent
Container technologies

174

IT Engineer Resume Examples & Samples

Analyzes, implements, and maintains all IP Telephony across an enterprise
Installs, configures, optimizes, and maintains all Cisco Unified Call Managers, voice gateways, and Unity systems
Assists in feasibility studies on tactical and strategic IP telephony plans
Provides 1st and 2nd tier support for corporate and campus IP Telephony
Participates in the development and implementation of IPT standards, processes and security to maintain corporate IT standards
Develops, updates, and audits IPT documentation
Analyzes project needs/requirements and recommends systems to enable enterprise integration of IPT systems and hardware
Updates, maintains, and communicates project plans and status updates
Trains and mentors members of the team and other technical resources, as necessary
Troubleshooting and resolution of help desk tickets
Shared on-call responsibilities for after hour support, as required
Occasional travel to a variety of DVG locations
Weekly reporting of work activity to the Senior Manager IT – Telephony and Contact Centers
Other duties as needed and/or assigned
BS/BA degree in Networking or Telecommunications, or equivalent
2+ years experience with IPT
1+ years experience with Cisco Call Manager, voice gateways, Unity Connection, Cisco Emergency Responder
1+ years experience with Cisco router and switch configurations to support VoIP telephony
Basic understanding of QoS to support VoIP telephony
Experience managing complex dial plans
Experience with Oracle (Acme Packet) Session Border Controller highly desired, but not required
Experience with Cisco Unified Contact Center and IVRs strongly desired, but not required
Cisco certifications desired, but not required
Proven ability to communicate professionally in a corporate environment
Ability to work individually and within a team

175

IT Engineer Resume Examples & Samples

Up to 3 years of experience in related field
Associate degree or greater in related field, or relevant industry experience preferred
Ability to research and troubleshoot technology problems
Demonstrated skills to prioritize and handle multiple tasks
Customer service experience preferred
Candidate must be capable of lifting and/or carrying up to 30 lbs. and the pushing and pulling of carts if necessary
Able to learn and work with service ticketing system
Excellent written and verbal skills
Ability to communicate in a manner for non-technical individuals to understand
Capacity to work flexible hours desired

176

IT Engineer Resume Examples & Samples

Support Beijing office IT infrastructure including managing and maintaining servers, networks and firewalls
Providing daily end user support including email, IP phones, user accounts, printing, applications, etc
Break/Fix troubleshooting and repair of client network connections and PC resource/utilization issues
Install, maintain and upgrade workstation hardware, software, and operating systems
Install and support Mac OS, Windows operating systems and Microsoft Office
Analyze complex technical issues and provide clear, concise and comprehensive resolutions
Responds to tickets and requests within business defined service level agreements
Negotiate with service providers

177

IT Engineer Resume Examples & Samples

Installs, configures, implements, integrates, and approves operational quality of implemented solution
Reviews, troubleshoots, maintains, and optimizes hardware, software and networking products and configurations at customer sites
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Performs knowledge transfer and product orientation of implemented solutions
Understands and applies principles, concepts, theories, technologies and standards of professional field
Deepens knowledge through exposure to new assignments and continuous learning
Knowledge of related industry considerations
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Possess strong communication skills, both verbal and written
Demonstrated ability to work with little supervision or guidance
Provide leadership during difficult customer situations
Develop and maintain positive, long-standing customer relationships built on trust
In depth knowledge of internal service processes and service offerings and be able to articulate these to customers
Exhibit a flexible schedule to react to customer needs 24x7
Demonstrate advanced problem solving skills
Provide leadership during “critical situations” and demonstrate poise and professionalism
Demonstrate initiative and focus on process improvement
Advanced technical and product knowledge
8+ years of related industry experience with High School Diploma or Equivalency
4+ years of related industry experience with Bachelor’s Degree
2+ year of related industry experience with Master’s Degree
Dell DCSE
Dell Desktop and Notebook Certifications
Dell ESF1 & 2
Dell Compellent
Dell Tape Backup Library
Dell EqualLogic
Dell Networking
Hyper-V
Cisco Networking
Microsoft OS
Customer Experience Survey on completed project
Punctuality
Professionalism
Technical Expertise
On time delivery of reports
Timesheet compliance
Timely project escalations
Internal and external project communications

178

Senior IT Engineer Resume Examples & Samples

Ensure IT solutions meet requirements for security, availability, capacity, resiliency, and performance in a way that is efficient and supportable, reducing overall support costs
Understand industry leading solutions and trends for assigned technologies and applying those as appropriate for COUNTRY
Bachelor's degree and at least 8 years of experience in information technology and 1 year lead experience OR, Master's degree and at least 6 years of experience in information technology and 1 year lead experience OR, At least 10 years of experience in information technology and 1 year lead experience
Strong Linux (RedHat 6/7 preferred)
VMWare (v5.5-6.x) experience for virtualization
AIX 6/7 Unix Experience and Solaris 10+ Familiarity
Server building/deployment
Architecture and Design for UNIX
Knowledge in Bladelogic or SCCM software
Oracle 10 LDAP support

179

IT Engineer Specialist Resume Examples & Samples

Bachelor's degree and at least 12 years of experience in information technology and 2 years lead experience OR,
Master's degree and at least 8 years of experience in information technology and 2 years lead experience OR,
At least 14 years of experience in information technology and 2 years lead experience
Heterogeneous operating system environments (Linux, Windows)
Object oriented programming skills, preferably Ruby
Scripting in Python, Perl, Bash, PowerShell, and other related languages
Configuration Management, Agile, Lean, DevOps practices
Continuous Integration and Continuous Delivery
Integration testing (Jenkins, etc.)
Software packaging and deployment technologies
Database platform skills and database modeling
Common open source monitoring/metric/build software, including: Chef, GIT, Jenkins, etc
WAS, Tomcat, Web
API modeling and integration

180

IT Engineer Resume Examples & Samples

Provide System Administration and Operating System (OS) support for mission and baseline application servers
Install security Information Assurance Vulnerability Alerts (IAVA) patches on servers
Provide Information Assurance Vulnerability Management (IAVM) program support to include installation, monitoring, and reporting of security software upgrades and patches, firmware upgrade and patches, Security Readiness Reviews (SRRs), Windows Gold Disk settings, and Security Technical Implementation Guide (STIG) remediation
Contribute with Active Directory infrastructure
Configuration hardening, assessment, and forensics with Windows servers
Identify trends, and root cause of declared security incidents and provide lessons learned reporting to close the feedback loop
Minimum 10 years hands on experience of Active Directory infrastructure including, AD Forest, Domain, schema, trusts, replication, delegation and Group Policy, ADSI, DHCP,DNS and TCP/IP networks
Minimum 10 years of experience supporting and troubleshooting Windows systems in an enterprise environment. This includes event log analysis and Microsoft Windows 2003/2008/2012 Server OS
Minimum of 3 years current experience supporting Windows servers in a VMware environment
Working knowledge of storage devices
Experience with information security SIEMs, vulnerability scanners and application scanners
Hands on experience with Anti-virus software
Hands on experience supporting different client Windows 10, 8 and 7 OS systems
Working knowledge of Windows DFS Management and Scripting (Power Shell, AD Power Shell, etc.)
Experience with creating and maintaining technical documentation
Experience with Microsoft SQL Server 2012 is a plus
Strong multi-tasking ability in a fast pace environment
Hands-on experience supporting 24 x 7 enterprise environments
BS degree in Computer Science, Engineering (or equivalent education and experience)
10+ years of experience in Windows system administration
5+ years of experience in security administration
Windows certifications is a plus

181

Principal IT Engineer Resume Examples & Samples

Develop detailed engineering specifications and deployment plans from architectural specifications for the most complex environments. Determine overall technical requirements for server and storage hardware and software, as well as the integration of network, security and any other infrastructure needs. ¿
Review complex critical application and infrastructure environments and ensure appropriate lifecycle viability and support. Ensure existing environments are appropriately engineered and provisioned and with the operational teams to address ¿problem areas. ¿
Develop and maintain a health scorecard for critical application environments. This includes server and storage hardware and software, monitoring tools, network connectivity, availability of maintenance or warranty, failover capability, etc. ¿
Establish procedures for globally consistent installation qualification for non-infrastructure components within the companies infrastructure and may have a particular emphasis on specialized areas of Technology. ¿
Provide consulting services for IT Infrastructure configuration and engineering and may have a particular emphasis on specialized areas of technology
Mentor junior staff and provide training when required
All responsibilities are essential job functions unless noted as nonessential (N)
Working knowledge of multiple hardware and OS platforms and technologies
Working knowledge of IT environments, equipment and devices and ability to install and maintain computer equipment
Excellent consultative and communication skills with strong analytical skills and attentiveness to detail
Excellent conceptual, organizational and communication skills

182

IT Engineer Resume Examples & Samples

Meet with customers to help them use collaborations tools properly – OneDrive, Groups, Teams, Planner, No SharePoint
Investigate customer issues on PCs, Macs and mobile devices and disseminate solutions through service now kb articles and Socialcast (may use a SharePoint page)
Gather requirements from customers who request a new collaboration space to understand business needs and develop a proof of concept solution and gain signoff with customer
Migrate from OneDrive, S Drive and distribution lists to Office 365 solution
Provide end-to-end educational materials for UCC Collaboration Tools (the materials can be used by various support groups ranging from onboarding/New Hire Orientation to daily ops teams)
Keep on top of collaboration roadmap and how MS and non-MS tools integrate with the vision for the future (WSOne, Socialcast, etc)
Bridge customers and MS in requirements, user stories, UX, etc
Evangelize collaboration tools across VMware via 1:1, brown bags, other events

183

IT Engineer Resume Examples & Samples

Operate and maintain a network of business and media workstations, various types of servers, databases, a domain controller, a firewall and related equipment
Resolve all IT-related issues as they arise
Adjust all related IT equipment and workflows as technology advances
Assist Chief Engineer with various projects
Fill-in for Chief Engineer in his absence
Fill-in as Technical Media Producer (TMP) for break and vacation relief as-needed
A two-year computer & networking related college degree or better; or an equivalent combination of education and experience sufﬁcient to successfully perform the essential duties of an IT Engineer such as problem solving, detailed analysis, logistical thinking, organization, strong interpersonal skills, and a high skill level in all aspects of IT Engineering
Ability to operate in a predominately Microsoft and Google environment, but experience with Apple and/or Red Hat Linux operating systems are helpful
English fluency
Handle multiple tasks simultaneously in a timely manner
On-call 24/7 for IT-related emergencies
The successful candidate must be willing and able to work independently and learn quickly

184

IT Engineer, Senior Resume Examples & Samples

5+ years expert field experience in the AV industry troubleshooting audio/visual and control systems including
AV Systems architecture design, integration and field implementation
Use of electronic test equipment including (but not limited to) VOM multimeters, oscilloscopes and audio signal generators
Use of certain technical software packages including CAD-based programs (Autocad, Visio) MS Office software is essential
Experience with unicast/multicast streaming technologies, Fiber/twisted pair transport technologies, AV cabling, CATV technologies and Satellite/DirectTV

185

IT Engineer Resume Examples & Samples

Manage the procedures, the tools, and serve as a subject matter expert for antivirus, anti-malware, and intrusion prevention processes and technologies deployed on endpoint devices
Manage the process, the tools, and serve as a subject matter expert for deploying security updates and patches across multiple types of endpoint devices utilizing Microsoft SCCM, Windows
Update, and other system management tools
Manage the process and serve as a subject matter expert for hardening the configuration of various endpoint devices including utilizing appropriate group policy settings, file permissions and access controls to increase endpoint security
Provide escalated troubleshooting and support assistance for endpoint security technologies as well as for native and 3rd party security and endpoint management tools
Create, document, and maintain policies, processes and procedures related to Endpoint Security
Develop and maintain scorecard metrics related to Endpoint Security
Provide leadership towards accomplishing major upgrades and new product deployments in the area of Endpoint Security
Respond rapidly to unplanned events, including after-hours for critically urgent issues
Coordinate and expedite support cases with endpoint security technology vendor and product management teams
Bachelor's degree (B.A./B.S.) from a four-year college or university; or 4+ years related experience and/or training; or equivalent combination of education and experience is required
Minimum of 4-6 Years overall infrastructure support experience
Minimum of 3 years administering and supporting endpoint devices in an enterprise environment
Minimum of 2-4 years administration technical experience with servers, networking hardware and software, OS software (Windows, Linux, Apple, Android), and other information technologies
Technical certifications such as SCS, GCWN, GISP, GPEN, MCSE are a plus. CISSP is preferred
Off-hours support and travel required
Thorough knowledge and experience for systems administration on multiple Microsoft Operating Systems platforms including Windows XP, Windows 7, Windows 8/8.1, Windows 10, and/or Windows Server 2003 or later
Thorough knowledge and experience in administering antivirus solutions in an enterprise class environment especially in administering and supporting the Symantec Endpoint Protection suite (SEP)
Thorough knowledge and experience in patch management and deployment utilizing SCCM and Flexera / Secunia in a Microsoft Windows endpoint environment
Thorough knowledge and experience in Microsoft Active Directory (AD) services, Group Policy Objects (GPO), NTFS file permissions, and user access controls
Experience and knowledge of privileged account management including experience with BeyondTrust PowerBroker preferred
Broad knowledge and experience in infrastructure services; DNS, DHCP, WINS, DFS
Knowledge and experience in Visual Basic (VB) scripting and/or Powershell scripting for managing Microsoft infrastructure
Knowledge and experience in supporting Apple and Android laptops, tablets and smartphones
Ability to work successfully with others in large and small teams
Ability to motivate and inspires others to perform at a high level, taking appropriate risks, and accepting Ability to troubleshoot incidents until root cause resolutions
Strong oral and written communication skills and ability to translate technical knowledge for non-technical audiences
A strong aptitude and attitude in learning new knowledge in information science and information security

186

IT Engineer Resume Examples & Samples

Coordinating with our many vendors for regular and emergency site work and maintenance/repair
Occasional travel to our 4 tower sites located throughout the central Florida area for tech work or maintenance/repair and installation work
Assist the Broadcast engineers with special needs/projects when called upon

187

Building Management System / IT Engineer Resume Examples & Samples

Work with customers and Lutron’s service team to ensure proper specification of Lutron integrated BMS solutions
Work with corporate IT departments to understand their unique IT needs and provide solutions
Resolve field issues working with internal and external resources
Establish and maintain relationships with BMS and integration partners
Work with BMS and integration partners to create continuous integration test strategies to ensure Lutron and BMS system compatibility
Create and revise customer facing and internal technical documentation
Train Lutron’s service team, sales, project managers and customers on best practices for successful integration and inter-operability of Lutron systems with building management systems and corporate networks
Work with engineering teams on the specification of new integration features
Bachelors Degree in Information Technology, Computer Science or Engineering
3+ years hands on experience with building management systems
Experience with hotel property management systems and/or audio/visual systems
Knowledge of several industry standard integration protocols such as BACnet, Modbus, LonWorks, KNX, N2, Opera, HotSOS
Knowledge of IT integration protocols such as telnet, SSH, XML, and JSON
Knowledge of basic IT security principles, especially those related to system integration
Knowledge of basic commercial and residential IT networking principles, such as VLANs, Layer 2 and Layer 3 networking
Knowledge of cloud computing and services
Strong communication and organizational skills with strong attention to detail

188

IT Engineer Resume Examples & Samples

Delivers strategic leadership for their specialty area
Provides leadership for enterprise/cross functional company project teams responsible for implementing technology
Works across engineering teams to lead, define, and manage requirements (system, element, segment, subsystem, and interface level)
Performs requirements development, analysis, allocation, review, tracing, and validation
Leads the development, documentation and maintenance/management of product strategies,
Maintains strategic relationships with suppliers and/or technologies that meet company needs and standards
Accountable for the completion of project/program milestones
Leads project design and test reviews
Under minimal supervision
Bachelor’s degree in Engineering or related technical or quantitative degree (e.g. mathematics) required combined with a minimum of 10+ years of experience in applicable technical area
5-7 years of experience with CUCM, UCCE, CVP and Unity Connections implementations and support
5-7 years experience in Cisco IOS routing, switching, voice gateway, VXML gateway and QoS design and deployment or an equivalent combination of education and experience required
Prior experience in designing and implementing Unified Communications solutions on Cisco products including CUCM 6.1 to 8.5, UCCE 7.2 to 8.5 and Cisco CVP 8.5
Prior experience with SIP as well as multi-vendor SBC’s
Unified Contact Center Enterprise (UCCE ) certification required
Cisco Certified Network Associate (CCNA) certification required
Cisco Certified Network Professional (CCNP) Voice certification required
Cisco Certified Networking Engineer desired
Leads multiple UC Engineering projects concurrently, under aggressive timeframes for execution, deployed in a high availability environment
Develops enterprise telephony solutions and provides technical implementation solution documentation to UC III and UC II Engineers
Identifies new, developing technologies to introduce forward thinking solutions to provide advanced telephony capabilities for ServiceMaster’s family of brands
Coordinates the introduction and deployment of new concepts across distributed computing, voice services, transport services, network operations center and call center technologies organizations
Documents design concepts that are developed including network schematics, high level implementation project plans including time lines, budgets, steps required, milestones, resources, along with equipment and software requirements
Articulates design concepts and standards to IT Management, engineering staff and support personnel. Participates in the development of department standards and processes to ensure compliance
Provides Tier II technical support to internal design, implementation and support teams
Provides Architect level expertise to the organization for UC and Contact Center Technologies, Industry Trends and Developments, Best Practices and Cost Reduction and Control Strategies
Maintains voice development/test lab to support beta versions of new solutions prior to production deployments
Time management, organizational and multi-tasking skills necessary to work in a fast-paced
Experience in advanced requirements development, analysis, allocation, review, tracing, and validation
Demonstrated ability of working on multiple projects in a deadline driven environment
Demonstrated experience generating technical documentation such as specifications, engineering reports, test plans & procedures, validation plans, and validation reports

189

Manager IT Engineer Resume Examples & Samples

Manage and lead a team of Engineers focused on delivering a diverse set of Middleware services, including but not limited to WebSphere, Java, .net, Tibco, MQSeries, EMS and various Webserver technologies
Must be familiar with network load balancing, F5 general configurations as well as, general networking practices
Ensure team follows defined processes to introduce change in a controlled and coordinated manor that enable a stable environment
Provide Level 3 support to Applications Support and Operations teams and identification of continuous improvement opportunities
Define 3-5 year roadmaps for emerging technologies to support continued business growth and stability
Continuously looking to improve the Middleware infrastructure either through architecture, technology or process
Coach, develop and mentor individuals providing them with the tools and training to be successful in their role in the organization
Provide team members with guidance and direction in solving support issues
Prioritize people, projects, and resources to meet deadlines
Provide input to, and be familiar with IT budget cycles

190

IT Engineer Resume Examples & Samples

Knowledge of supporting MS tools (DNS, networking, storage, clustering)
Scripting and/or programming (Power Shell, VB Script or other)
Configure, maintain, monitor, and troubleshoot windows software deployment
Reviewing service related reports such as backups; maintenance; and monitoring on a daily basis
Participate in researching solutions to various business and technical problems; evaluate alternatives; and provide recommendations
Establishing and performing maintenance plan activities
Provide Tier 3 support for customers and technical staff
Performance analysis, tuning and optimization on various hardware platforms
Work as technical liaison between management, employees, vendors, support, and consultants
Windows certifications, such as those provided by Microsoft, desired
Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
Lead & Align People: Position is a developmental position working with the tools and training to be successful in the Windows Engineering role. With guidance from team members, individual will support and provide problem solving directions to customers. Prioritize people, projects, and resources to meet deadlines, as well as, provide input to, and be familiar with organizational direction
Strategy & Vision: Must be familiar with lifecycle strategies for maintaining and delivering infrastructure platforms in a quick, repeatable process that should not require engineering intervention. Contribute to defining a 3-5 year roadmap for emerging technologies to support continued business growth and stability
Execution: Follow defined processes to introduce change in a controlled and coordinated manor that enable a stable environment. Provide Level 3 support to Applications Support and Operations teams and identification of continuous improvement opportunities
Problem Solving & Decision Making: Demonstrable experience in ensuring and implementing converged infrastructure as per the Design. Excellent at following directions, but knowledgeable enough to see mistakes in given directions (if they exist). Cisco UCS and VMware knowledge and expertise and in-depth understanding of enterprise datacenter technologies including networking, security, NAS, Cloud Computing and physical datacenter practices is a plus. Strong experience with IP-based and Fiber networking for SAN/NAS technologies
Vendor Management: N/A, position does not manage vendor(s) or relationships
Team Development:Position will be to assimilate into the team and begin to contribute to the team knowledge base as quickly as possible
The ideal candidate should have 4-6 years of demonstrable Windows Engineering. Vision and curiosity is a must
Demonstrated ability to build a strong, cohesive and collaborative team. Minimum 2+ years’ experience and strong demonstrated ability to skillfully develop, motivate, performance manage, and coach a cross-section of technology professionals

191

IT Engineer Resume Examples & Samples

2-4 years of experience in an end-user support role
A strong desire to grow technically
Hands-on familiarity with Mac OS & Apple hardware administration
A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
The desire to “automate everything,” combined with the ability to rapidly learn the technical skills necessary to do so
The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form
A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time
Ability to travel between EMEA as needed
Experience with technologies we use
Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessary
Be a strong technical voice within the organization by providing training for colleagues and developing self service resources where possible
Participate in on-call support rotations; be available for off-hour maintenance and upgrades
Provide support for network, telephone and audio/visual systems, both day-to-day as well as support for company meetings and events
Configure, deploy, and maintain user devices and accounts, automating the process wherever possible
Maintain detailed documentation of work completed, using the information gathered to develop self service knowledge bases and improved user guides
Maintain an accelerated personal growth path

192

IT Engineer Resume Examples & Samples

Six (6) years of experience in Engineering, Systems Analysis, Medical Systems, Information Assurance, Web Development, or Engineering Management, to include: Technology Analysis and Assessment, Design Definition, Development of Systems Specification, Systems Analysis, Systems Architecture, Systems/Equipment Integration, Test & Evaluation Criteria, and Logistics support of C4ISR requirements
Background in working with shipboard network such as ISNS/COMPOSE/CANES, SubLAN, SWAN, and TSCE
Knowledge/background with NMCI, NGENT, and ONE-NET
Familiarity with systems engineering subjects/processes: requirements, architecture, interfaces, development, testing, CM, release process, system/application integration, installation/deployment, maintenance/support, etc
Knowledge/background with DIACAP/RMF and familiarity with C&A
Knowledge/background with IA security and computer defense: HBSS, ACAS, STIGs, IAVAs, CTOs, and GPOs preferred
Strong communication skills (written and verbal). Resource will be interfacing with internal/external stakeholders and senior leadership
Familiarity with medical and medical software, preferred, not required

193

IT Engineer Resume Examples & Samples

Implements patches, fixes, deploys new software releases, and provides other ongoing support to element(s) of the infrastructure
Builds productive, inter and intra divisional relationships to learn how assigned subsets interact with other technologies and to develop an understanding of the roles of technology colleagues and the information and/or resources they may require
Maintains a large subset or more than one subset of the infrastructure to assure operational availability and process integrity; documents maintenance activities; gathers data and monitors capacity, usage, and performance; and performs moderately complex backup activities to maintain continuity
Recovers dynamic data elements (e.g., transactional data) and restores to a point in time, as directed
Resolves Tier 3 tickets in their area(s) or responsibility
Interacts with clients to gather information and elicit details of their needs; provides consultation (within defined parameters) by providing direction, explaining course(s) of action to reach a resolution, and recommending a solution; presents information in a way that optimizes client understanding; works toward achieving an approved solution and implementation within assigned infrastructure subset(s)
Provides input to the disaster recovery plan for their area
Interacts with smaller, non-mission critical vendors of assigned subsets for technical support within existing vendor agreements
Observes experienced project managers to learn technology engineering project management skills and applies learned knowledge and skills by contributing to project plans, RFPs, and RFIs
Recognizes needs or opportunities; investigates, evaluates, and tests new products and technologies relevant to assigned infrastructure subsets to enhance technology engineering service value
3 to 5 years experience in one or more of the following technologies: VSAT, iDirect, WiMax, Winegard, ShoreTel, Mitel
3 to 5 years experience with Solarwinds, WhatsUp Gold
3 to 5 years experience working with/for the oil and gas industry
4 years or more of relevant functional experience in engineer role or equivalent
Sufficient understanding of the principles of IT infrastructure support, and working knowledge in one or two technology areas

194

Lead IT Engineer Resume Examples & Samples

Database installation, configuration, administration, and monitoring
Maintenance and support for patch releases, change management maintenance windows, and support of content migration and customer validation
O&M support of Oracle, SQL Server, MySQL databases
Manage all databases and logs at the infrastructure and application level
Manage the database backup/replication process in conjunction with SAP personnel daily in real time
O&M application of security updates and quarterly patch management across all systems
Perform incident and change management on all databases
8+ Years Experience in an IT Environment

195

IT Engineer Resume Examples & Samples

Helping to develop the IT infrastructure strategy for Amazon’s worldwide customer service organization
Building and maintaining productive relationships with business and IT teams both within Amazon and with our outsourcing partners
Technically deep diving when necessary to identify corrective actions as well as general architectural simplifications and improvements
Maintain a mid-level understanding of IT infrastructure at outsourced partner sites as well as Amazon Customer Service technologies
Act as an IT catch-all for Global Outsourcing business team to either help directly or translate from business to tech and engage the correct team
Drive technical projects across our Global Outsourcing network
Think big and help architect and maintain complex, global, cloud based solutions
Bachelor's degree in business, engineering, information technology or related field
A solid understanding of VoIP protocols (bonus for WebRTC experience) and the ability to troubleshoot call connectivity/quality issues on a global scale
Extensive experience troubleshooting PSTN problems
The ability to write utility scripts in Perl, Python or Bash
Fundamental understanding of TCP/IP and the OSI model
3+ years’ experience with WAN and LAN networking, carrier management, telecom, redundant power system design
A deep understanding of data center infrastructure such as generators, HVAC, UPS systems etc.
Ability to travel 20% or more both domestically and internationally
Great communication skills, both for tech and business audiences
Self-driven and ability to work in a highly ambiguous environment
Understanding rough order-of-magnitude costs for infrastructure, along with ability to make reasonable tradeoffs
Ability to work independently with limited direction
1+ years of outsourcing experience
2+ years’ call/contact center experience
3+ years’ vendor management experience
Demonstrated ability to think big and influence across all levels of an organization
Enjoy traveling and working with people all over the world
Intermediate-level knowledge in two or more of the following: LAN, WAN, Telecommunications, Systems Administration, Redundant power systems
A proven track record solving IT problems using non-standard and cutting edge technology
Understanding of business metrics, with an intuitive sense for how important each one is, along with the ability to make trade-offs between them
Experience working with cloud based computing platforms (preferably AWS)

196

IT Engineer Resume Examples & Samples

Builds new elements of the voice and video collaboration infrastructure as needed based on technology roadmaps
Monitors performance of the voice and video collaboration infrastructure, and tunes to optimize performance
Identifies technical voice and video collaboration infrastructure requirements to support business needs; assess tradeoffs between business needs, technology requirements and costs
Under the direction of management and with the help of a project manager, manages projects within the assigned area, usually of moderate size and typically lasting a year or less (e.g., upgrading a new system); participates in the development of RFPs and RFIs, formulates project plan and goals and submits for management approval; coordinates vendors, other technology colleagues; tracks project progress
At least 7 years of relevant technical experience at mid to senior level
Demonstrates expertise in voice and video collaboration architecture and ability in learning and assessing multiple technologies
10 or more years of relevant functional experience
Have in-depth knowledge of Cisco IPT technology: Cisco Unified Call Manager, Cisco Unity Connection, Cisco UCCX, Cisco TelePresence, Cisco voice gateways, including SRST gateways
Have a clear understanding of Cisco voice network deployment models
Have good implementation and troubleshooting experience with Cisco IPT products, both hardware and software
Have clear understanding of related protocols like SIP, H.323 and MGCP
Have experience in working with third party providers, including telecom providers to assist in problem resolution and any infrastructure related problems
Networking and associated protocols including TCP/IP, DNS, DHCP
IP addressing to include subnetting and route aggregation
Experience with voice and video collaboration infrastructure sizing and capacity planning
Excellence – Level Two
Innovation – Level Two
Safety – Level One
Teamwork & Collaboration – Level Three
Communication – Level Three
Decision Making – Level Three
Process & Analytic Ability – Level One

197

Lead IT Engineer Resume Examples & Samples

Windows 2000 Server/Windows 2003 Server administration
Internet Information Server troubleshooting/administration
Microsoft SQL Server troubleshooting/administration
Microsoft Exchange 2003 and 2007 Support
Microsoft Sharepoint Support
IIS
Unified Messenger
General networking knowledge
Ability to work in a team environment or as individual contributor, as required
Microsoft Cluster Server troubleshooting/administration
Experience with BMC Tools
Experience with Solarwinds

198

Lead IT Engineer Resume Examples & Samples

HHS HSPD-12 Adjudication (either have or can be processed)
Strong knowledge of all aspects of SAN technology, (i.e., Fiber Channel, iSCSI, storage allocation, storage virtualization and optimization, RAID levels, etc.)Collaborate with internal organizations to create new and streamline existing processes and procedures
Strong knowledge of SAN replication and disaster recovery over wide area networks and across multiple sites, especially as it pertains to MS SQL 2000/2005 servers
Strong knowledge of network communications standards and topologies
Provide 24 x 7 on call escalation support
Design and Deploy Storage (SANSs) Systems (Unix and/or Windows)
Ensure the client's data confidentiality, integrity and reliability of their storage environment Implementation of new client environments
Strong SUN administration and hardware knowledge
Mentor System Engineers
Windows 2000/2003
RH/Linux
Sun StorEdge
Sun S1 Array
Cisco MDS 9506, 9609 and etc
Brocade Switches
DLT Tape Technology
NAS
ISCSI/SCSI
Volume Managers

199

IT Engineer Resume Examples & Samples

Drive continuous improvement efforts to enhance performance and provide increased functionality across all systems
Knowledge of systems engineering principles, methods, and techniques as well as knowledge of associated hardware, software, and equipment
Identify and correct performance and scalability problems in production and non-production systems and services
Ensure compliance with company policies and procedures while developing solutions for automation and scalability
Mentor and provide guidance and work leadership to less experienced engineers
Work closely with the Automation Engineering Team to help forge partnerships
Work with the team to discern what needs to be tested and how to test it
Conduct interviews (generative, usability, etc.) and synthesize insights into actionable next steps
Create/maintain a prioritized backlog, intake feature requests, write agile user stories, and manage releases
Act as an ambassador for the Automation Engineering Team to allow stakeholders to focus on building a valuable product
Provide requirements for agile user stories and act as the voice of the customer during product development
Perform other related duties as needed
Bachelor's degree in Computer Science or related discipline; 5 years of equivalent work experience
Excellent cross-functional testing and debugging skills
Development background, or in-depth experience with scripting technologies such as Python, Ruby, PHP, etc
Experience with automation and/or configuration management tools, such as Chef, Ansible, Puppet, Salt, etc. (usage in VMware environments preferred)
Experience with database technologies, such as Oracle (preferred), MS SQL Server, MySQL, PostgreSQL, Mongo, etc
Broad knowledge of enterprise and cloud-based infrastructure and application development
Hands-on working knowledge of infrastructure, enterprise systems, and code
Strong collaboration skills and experience working across multiple teams both within a division and enterprise-wide
Strong interpersonal, problem solving, facilitation, and prioritization skills
Strong technical acumen, able to ensure that technical solutions, strategies, practices, and governance deliver business and customer value
Proven track record of implementing small changes that have measurable impact

200

Business Object Developer IT Engineer Resume Examples & Samples

Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple concurrent projects at capability level
Provide technology leadership and delivery accountability for solutions for multiple concurrent projects within an application family. (i.e. Claims, C&PS, or CS&DW)
Function as team leader with accountability
O o Setting direction to mature the technology associated with the team
3+ years' experience with Master's degree, 5+ years' experience with Bachelor's degree, 11+ years of relevant experience without a degree
1-2 years ESI experience preferred
Complete understanding and wide application of technical principles, theories and concepts in the field
Ability to provide technical solutions to a wide range of difficult problems
Solutions are innovative, thorough, practical and consistent with organizational objectives
Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
Familiarity with health care or PBM industry
Familiar with working in a vendor partner model
Ability to work flexible schedule to accommodate project deadlines
Adaptability and willingness to lean new tools and applications
Demonstrated team collaboration experience

201

IT Engineer Resume Examples & Samples

Performs, with direction, standard technology engineering activities that develop professional skills/knowledge and provide familiarization with technology engineering staff, methods, practices, and projects
Maintains a subset of the infrastructure to assure operational availability; documents maintenance activities; gathers data and monitors capacity and performance; and performs basic, routine backup activities to maintain continuity
Provides Tier 3 support for their area(s) of the infrastructure
Troubleshoots non-complex hardware and software problems by analyzing a chain of events and applying technical knowledge following established procedures and standards
Attends and observes experienced colleagues in client meetings and vendor interactions; applies learned knowledge and skills when interacting with clients in order to gather information and elicit details of their needs; works to resolve client needs that are relevant to assigned infrastructure subset
Builds, within parameters or a predetermined process, an assigned subset of the infrastructure to meet requested needs; performs testing and installation of new subsets
Investigates and explores, under the direction and guidance of senior colleagues, new products and technologies, relevant to assigned infrastructure subset to enhance technology engineering service value
Administrative knowledge of Solarwinds or similar monitoring system
Working knowledge of Cisco router/switch IOS, configuration, and support
Administrative knowledge of IP based camera systems including but not limited to Genetec and Royal systems
Working knowledge of change control processes involving Enterprise level projects, maintenance, and enhancements
Ability to train and mentor Tier I Help Desk on basic network troubleshooting, documentation, and resolution
Ability to participate on the on-call support rotation for network operations
Minimum of an Associate Degree in Network Administration or similar field of study
Minimum of 3 years of experience providing Enterprise level technical support in the oil and gas industry
At least 1-2 years of relevant technical experience in engineer role or equivalent
2 to 4 years of relevant functional experience in engineer role or equivalent
Basic understanding of the principles of IT infrastructure support, and working knowledge in one or two technology areas

202

IT Engineer Resume Examples & Samples

Configure , deploy and manage laptops (OS & HW), printers, desk phones
Support onsite engineering team requests
Maintain and improve IT infrastructure
Recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Provide remote help to Netherland site
Support other remote IT teams activities
At least 2 years as IT administration experience
Knowledge in network (advantage)
Experience in Operation Systems (Windows and Linux)
Good working experience with Hardware (laptops, printers, servers)
Knowledge of Juniper SSL VPN (basic configuration)
Experience supporting mission-critical infrastructure
Ability to set and follow priorities
Service minded
Ability to juggle a broad range of tasks
Demonstrated experience in troubleshooting methodologies
Strong communication and documentation skills, strong process skills
Occasional working after/before prime time and weekends to avoid disrupting users

203

IT Engineer Resume Examples & Samples

Provide engineering and technical expertise to the Messaging Services Team
Provide technical support in evaluating, designing, implementing, and supporting an exchange environment, as well as mobile computing environments (blackberry is a must, and SME PED and L3 Guardian are a plus)
Help to meet strategic business goals, client requirements, and service level agreements (SLAs)
Understanding of MS Exchange 2010/2016, DAGs, CAS, Public Folder management, Archive Mail and Unified Messaging; Understanding of Active Directory Group Policies, Microsoft PowerShell, Windows Server 2008 and 2012

204

IT Engineer Resume Examples & Samples

5+ years experience with Architecture and Design of multi-tier applications
3+ years experience with virtualization and cloud technologies such as VMware, KVM, Openstack, and AWS
2+ years experience application development utilizing shell, Perl, Python, Ruby, or Java
2+ years API development experience with technologies such as SOAP, REST/JSON, and orchestration tools
2+ years experience with microservices, dynamic management, container packaged technologies (such as Docker and Kubernettes)
2+ years experience with databases such as Oracle, MySQL, MSSQL, and NoSQL DBs (Cassandra or MongoDB)
2+ years experience with security applications such as SIEM, Firewalls, WAF, or IPS
2+ years experience Docsis, Radius, Modem management, or DHCP
2+ years experience DNS and BIND
2+ years experience in analyzing system processing throughput, utilization, and capacity
2+ years experience with LDAP, Active Directory, Radius, Tacacs, SAML, or Multifactor authentication
DevOps mentality and experience with tools technologies such as Puppet, Ansible, Maven, and Git
Participation in the Open Source community is a plus
Proficient in networking switching, routing, and IPv4/6
Self-starter with can do attitude

205

IT Engineer Assistant Resume Examples & Samples

Provide coverage over two NY locations, including remote locations (SFO & LON)
Assist with NY office relocation and decommission of current workspace
Provide A/V support in conference rooms
Responsible for inventory over IT assets
Responsible for RMAs

206

Senior IT Engineer Resume Examples & Samples

Capture, document, analyze and comprehend requirements
4+ years' experience with a PhD, 6+ years' experience with a Master's degree, 8+ years' experience with a Bachelor's degree or 14+ years of experience without a degree
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. . Excellent oral and written communication skills
Analytical, excellent communications, quick learner, self-starter
Strong customer service focus. Familiarity with health care or PBM industry very helpful
Ability to contribute ideas to extend and enhance methodology in a synergistic manner
Experience developing all tiers of a multi-tier business application, using object-oriented analysis and design techniques and developing stored procedures
Experience tuning SQL Server queries highly desired. Experience performing light-medium duty SQL Server database administration (as a developer) highly desired
Experience with XML and Enterprise Architecture repositories highly desired
Experience with CMDB products, UML modeling, data modeling and exposure to architectural concepts such as SOA, ITIL, SOFEA a plus
LI-NN1

207

Laboratory Systems IT Engineer Resume Examples & Samples

Responsible for coordinating the support of IT Application Systems in GBL, ensuring ongoing reliable, robust & compliant performance of the Laboratory IT systems
Contribute to a high performance culture by recognising and resolving issues as they arise. Work with the a team of IT Laboratory Engineers, prioritising their work to meet the day to day requirements of the Laboratory, providing speedy issue management and resolution
Communicate with all stakeholders, ensure that IT is responsive to end user needs
Support the development of a set of metrics to provide regular statistics on the performance of the IT Team and report out to IT and the Laboratory Management. Collaborate with vendors and end users to resolve technical problems as required
Support IT maintenance, Periodic Reviews and Performance Monitoring, Application back up and monitoring
Support any Deviations with an IT component and work with the end users, QA, CSV and effected groups to provide corrective actions
Develop/Modify/Update SOPs/Work Instructions and Business Process and data flows for each system, and its interfaces
Support end users, Laboratory Management and the IT team to assess and implement enhancements requests as needed by the business
Create knowledge documents for resolved incidents, so that this knowledge is available to the team
Support the ongoing enhancement and optimisation of IT solutions
Bachelors or Masters Degree in Engineering, Information Systems, Computer Science or the Life Sciences
At least 3 years experience providing hands-on IT systems support in the biotechnology or pharmaceutical industries
Experience of Laboratory IT systems an advantage
Strong communication skills, strong customer relationship management skills
Proven success of working in a team environment with flexibility to react to changing business needs
Experience of working with Windows Server 2003/2008/2012, Windows XP, Active Directory, Firewall setup, Anti-Virus, TCP/IP, DNS, working knowledge of LAN/WAN infrastructure, networking protocols, switch configuration, databases
Experience of Pharmaceutical Industry Regulations (cGMP/cGLP). Knowledge of 21 CFR 11 and EU Annex 11 compliance requirements

208

IT Engineer Resume Examples & Samples

Provide 1st and 2nd level support to the end users at the local sites. Provide 2nd level support to those users supported remotely. Support includes for desktops, mobile phones, manufacturing equipment, phones, time clocks, scanners and any other support for hardware/software related issues. Obtain additional technical assistance from IT support team to resolve issues / projects as required
Accountable (maintain, acquire and distribute) for all IT assets at the assigned sites. Maintain and update license tracking and inventory system for all IT systems for the assigned sites. Equipment should be accounted and returned in a timely manner
Maintain computer cabinets, server rooms, and storage rooms with cleanliness and appropriate security so assets run effectively and are controlled
Develop work procedures, standard operating procedures (SOPs), and end-user technical documentation relating to the end user computing environment. Train end-users as required
Meet with business management regularly for effective communication between the business and the IT organization, including status reports of projects and/or systems issues
Participate as part of global team to be involved in various projects such as upgrades to software, hardware, and new technologies. Act as active team member in projects to test, create technical documentation or even project manage specific projects
Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources
Ensure effective communication between IT Services Team and the rest of the IT organization, including status reports of projects and/or systems issues. Participate in monthly IT department meetings
Must be able to effectively manage multiple projects and deadlines with urgency, and deliver high quality results using best-practice methods
Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks with a sense of urgency
The individual will also maintain relationships/work with vendors or consultants on projects and technical support issues and with internal Actuant members with little supervision
Able to be flexible with alter working schedules to provide appropriate support, with an on call rotation schedule. Position must travel between sites
Technical proficiency in areas relating to computer hardware, computer operating systems and desktop applications, system applications
Experience in troubleshooting systems and the logical steps to take for resolution
Working knowledge of LAN topologies and architecture
Experience in PC imaging and app deployment using SCCM, Active Directory and Exchange
Experience with managing and supporting various applications
Associates Degree or Trade School Certificate with Computer Science background
3+ years IT related job experience
Microsoft Windows XP/7.0/8.0 Operating system certification is a plus
Experience in PC imaging, and software package creation/deployment, using Microsoft SCCM a plus
Must have commitment to ongoing education, certification and development of self and others

209

IT Engineer Resume Examples & Samples

Ability to travel within APAC as needed
Morning hours 3-4 days a week
Afternoon shift - 1-2 days a week

210

Senior IT Engineer Resume Examples & Samples

Provides answers to technical and non-technical customer questions and suggest process improvements
Maintains knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
Ability to prioritize issues
Encourages, maintains and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service at all times
Understands and adheres to current SJH policies including, but not limited to, change management policies, access provisioning policies and audit requirements as required
Practices Asset Management, including maintenance of component asset inventory and related documentation and technical specifications information
Maintain an awareness of current security threats, vulnerabilities, risks, and associated technical countermeasures and security best practices
May support other ministries and opportunities and needs arise in support of the global SJH IT organization
May collaborate with enterprise engineering team to assure operational readiness of new technologies, affects and transitioning
Assists with contract review
Windows server 2000,03,07,08 as well as in Windows Server 2003/08 environments
HSRP, VRRP, GLBP, content switches, reverse proxies, SSL accelerators content cache systems
Wireless- RF Fundamentals, RRM,
11a/b/g/n, WEP,Cisco LEAP, WPA/WPA2, EAP-Fast, EAP-TLS, PEAP, RADIUS, LDAP authentication,
Network Management- SNMP, RMON, Netflow, Syslog, network management/monitoring systems (HP Openview, Cisco Works etc.), and protocol analyzers
Scripting: Cisco EEM or similar languages
Degree in field of computer science, computer information systems, or computer engineering

211

Lead IT Engineer Resume Examples & Samples

Provides answers to technical and non-technical customer questions and suggests process improvements
Conducts quality assurance activities such as peer reviews
Provides technical guidance to junior team members
Analyzes, diagnoses and determines the root cause of a technical problem and either solves it or pass it to the responsible resources for remediation
Creates appropriate documentation in work assignments such as technical documentation and program code
Develops clear and concise ad-hoc reports as requested
Remains abreast of industry technical trends and new development to maintain current skills and remain current with industry standards
Provides project assistance and serves as lead on many tasks
Coordinates communication with vendor
Reviews and validates resource quotes for management approval
May be required to attend regularly scheduled departmental and/or key ministry meetings and planning sessions to represent IT
Monitors and identify opportunities for improving business processes by leveraging new or existing technologies

212

Principle IT Engineer, Endpoint Management Resume Examples & Samples

Inspire and mentor other engineers who develop, test, update and maintain the standard operating environment
Consult and collaborate with other engineers and quality assurance specialists to ensure quality and application compatibility requirements are met in the creation and delivery of end-point software
Participate in pre-release testing of standard environments and updates
Lead the sustaining and maintenance activities for the infrastructure and application environments used to develop and test the SOE images and toolkits
Maintain and continuously improve development and testing processes to ensure quality and IT cost-effectiveness
7+ years in an IT role with increasing levels of responsibility
Possess IT operational and engineering experience in end user computing
Application packaging and the full cycle of patch management and software distribution for end-point deployments
Administering, deploying, and troubleshooting Microsoft and Mac operating systems and software
Experience with DEP, AirWatch MDM, Munki, Autopkg and software packaging for Mac
Experience deploying Adobe Creative Cloud Suite software in an enterprise environment
Experience with all Windows operating systems including Windows servers, Microsoft SQL Server and SQL query languages
Capacity to learn and adapt to new technologies
MS/MBA/MA degree is preferred (BA/BS degree expected) or equivalent related experience

213

Principal IT Engineer Resume Examples & Samples

Minimum 5 years Linux hands-on experience in managing and supporting Linux server infrastructure in RHEL/Centos/Ubuntu
Minimum 2 years PKI infrastructure experience with a strong understanding of PKI
Experience and understanding of installation and management of OCSP and HSM solutions
Performance tuning for infrastructure and API In depth knowledge of PKI elements such as X.509 certificates, PKI Elements and Hierarchy, Trust Models, Cross Certification and etc
In depth Knowledge of Certificate Lifecycle Management
Strong technical writing skills to support required documentation
Must be comfortable with Chef, Ansible or similar configuration management tool to manage infrastructure as code and source code control systems such a GIT, SVN etc
Fluent in security & encryption terminology
Problem-solving and troubleshooting of complex issues
Experience with SafeNet HSMs is a plus
Passion, drive, energy, a sense of humor and a great attitude!

214

Senior IT Engineer Resume Examples & Samples

Provide technical support for distributed and mainframe applications including User Interface, Middleware and Data/Source systems
Improve system stability, availability, performance, and reliability by monitoring and resolving issues
Maintain service levels for service restoration/resolution
Train team members in all areas and create training material for peers and cross-functional teams
Identify trends in Incidents and Events to proactively resolve issues before they affect users
Participate in Problem Management, coordinating information gathering and facilitating root cause investigations
Partner with Application Development teams to transition new systems and applications into the production environment
Self-motivated and able to work well under pressure
Excellent written, verbal and presentation skills
Ability to explain technical functionality to both technical and non-technical audiences
Proven ability to perform operational duties in complex, multi-vendor IT environment
Able to document and articulate technical strategies
Demonstrated ability to transfer knowledge to team members and other work groups

215

Senior Lead IT Engineer Resume Examples & Samples

Deep understanding of AWS Billing and Cost Management
Familiar with the challenges surrounding efficient operations and finance in large complex organizations
Bachelor’s degree or equivalent education and experience. Ten plus years related experience

216

Lead IT Engineer Resume Examples & Samples

The Lead Engineer position is responsible for providing expert help and technical support to CenturyLink customers, which includes troubleshooting support at the application layer
Interfaces with internal CenturyLink departments, outside vendors, carriers and end user customers
This position has direct impact on the resolution of complex trouble situations
5+ years of network management and technical customer support experience; call center experience is a plus
Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience
Alcatel Lucent Network Routing Specialist (NRS) I certification is highly desired
Cisco and Juniper or other networking certifications are a plus
Security+, CISSP, GIAC, or other security certifications are a plus
High level physical layer troubleshooting for Ethernet, DS3 through OC48 circuits, including Titan, Alcatel DCCS, and optical wavelength experience
Expert ability to support application troubleshooting to include, but not limited to, video, audio, imaging, distributed storage, and digital data services provided both internally among directly-connected customer sites and externally to government, research, and academic networks both at private and public IXP. Knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems
Expert knowledge with IP routing on multiple router platforms, including data transfer rates or limitations, Quality of Service (QoS) controls, ensure that the Round-Trip Delay (RTD) goals are maintained, capacity management, be able to define and describe exceptions or limitations to meeting performance or availability requirements
Expert knowledge of PRN networks and routing protocols: BGP, VPLS, DNSSEC
Experience in performance management, details on addressing (IPv4 and IPv6) or other protocol information, routing table and multicast configurations, problem and fault isolation
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation. Mentor others on best practices for solving complex troubleshooting scenarios
Experience with DMZ maintenance
Experience with Network Management Services (NMS) and reporting, fault management, configuration management, fulfill contract verification of service, unique network support or management criteria, and customer support management and reporting
Detailed understanding of the OSI networking model physical, data link, and network layers
Ability to measure network performance aspects such as latency, jitter, and packet loss
Drive the research for any security incident and the resulting reporting: Malicious network activity mitigation, IP Spoofing prevention measures, DDOS and netflow monitoring, comprehensive monitoring and alarming of infrastructure components
Define and manage the baselines of network device, access control lists, firewall, antivirus policy, and host configurations
Consult with the customer to define the intrusion detection policy, as well as Identification & Authentication policy and procedures
Be a key contributor in the Technical Advisory Panel (TAP), which will identify issues, problems, and/or opportunities to improve services and systems and then propose major network modifications, upgrades and improvements
Apply excellent customer service and communication skills
The desire to mentor others and give support in a complex 24x7 call center
The ability to be on-call and work some off hours and during holidays
Experience mentoring/training/coaching/collaborating with other employees
Assist and coach others in resolving the most difficult troubleshooting scenarios
Initiate internal escalations on customer’s behalf and provide follow up
Network Management (NMS) tool alarms
Outage reporting and updates for Priority One, Two Three and Four Issues
Critical or emergency maintenance notifications
Ability to work independently with minimal supervision and drive research in the quest for greater knowledge and technical depth
Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities
Ability to proactively learn in an ‘on-the-job’ training environment
Ability to typically work general office hours, but find ways to reasonably support all shifts in a 7x24x365 environment

217

IT Engineer Resume Examples & Samples

Creative and Innovative thinker
Detail oriented with good organizational and analytical skills
Ability to work individually and across teams

218

IT Engineer Resume Examples & Samples

Expertise with a wide variety of end user computer topics
Experience administering basic Windows server
Basic technical comprehension of networking components, including data and voice communications
LANDESK
HP Autoloader – HP Data Protector
HP Asset Manager
McAfee epolicy Orchestrator
Mobile Iron
VitalQIP Software IP Management
Knowledge of thermal printers (Zebra)
Implementation and support of hardware and software
Collaboration with multidisciplinary teams (servers, applications and infrastructure)
Databases: Oracle and SQL Server
Visual Basic .net for Windows applications

219

Senior IT Engineer Resume Examples & Samples

Designs, installs, configure supports, optimize and administer server and/or network systems and applications
Programs/scripts solutions or modifies programs/scripts to resolve problems using a structured approach
Tests coded solutions against customer acceptance criteria to ensure quality of product
Analyzes project needs/requirements and recommends solutions to enable enterprise integration
Provide good customer service to internal clients, by managing the resolution of help desk tickets and tasks. This includes responding to escalations, proactively notifying customers of issues, plus assessing and communicating business impact to management
Develops and implements systems and/or network standards, processes, and security
Communicates with vendors to obtain configurations and best practice recommendations
Shares on-call responsibilities for afterhours support, as required
Attends vendor training/conferences and presentations for continuing skills development
Ability and desire to learn independently as well as in a team. Learning from others while sharing knowledge with team members. Trains and mentors team members and other technical resources as necessary
Experience with implementing managing and supporting call recording solutions
Completes other projects and duties as assigned
BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience
6-9 years of progressive relevant industry experience
Minimum 2 years with multi-site Cisco Unified Contact Center Enterprise and IVRs,
Experience creating and implementing call center scripts/programs
Experience creating and implementing call center management reports
Experience developing use cases and test plans for call center scripts/programs preferred
Experience with voice gateways and Cisco Unified CVP (Customer Voice Portal) preferred
Experience with Contact Center and CRM/CTI integration preferred
Experience with implementing managing and supporting call recording
Ability to interact professionally with a variety of institutions
Ability to work independently and within a team
Desire to grow knowledge and skill set through on-the-job training, formal classroom training, and independent research

220

Senior IT Engineer Resume Examples & Samples

Threat and Vulnerability Management
Cyber Security Risk and Compliance
Security Operations and Incident Response
Identity and Access Management
Application and/or Mobile Security Development
Perform threat and vulnerability assessments – and any subsequent remedial action - to ensure that systems are protected against known and potential threats and remain free from known vulnerabilities
Deliver information risk mitigation objectives, implement security technologies and capabilities, and provide technical expertise for incident response. This will include holding teams accountable for delivering necessary capabilities and/or mitigating significant risks in alignment with the overall mitigation plan
Respond to and resolve/escalate reported security incidents
Collaborate with key IT, Legal, Information Governance, and Institution members for the purpose of planning, directing, controlling, and mitigating information risk
Drive continuous improvement of the cyber security program through identification of risk, recommendations for improvements, automation of alerts and remediation, and communication with other IT functions
Develop and align IT security controls with industry best practices from NIST, ISO, CIS, Australian Signals Directorate, etc…
Work across all IT domains and implement mechanisms to proactively identify, track, mitigate, and report information risks
Provide cyber security risk metrics for your assigned security domain
Implement necessary components of the Information Security plan that aligns with corporate and IT strategic business plans
Develop funding requests for new projects and operational initiatives (CapEx and OpEx spend) - including tracking and reporting
Train and mentor members of the team and other security technical resources, as necessary
Work on multiple projects as a team member or team lead, and lead systems related security components
A Bachelor’s Degree in Computer Science, Information Systems, or other related field - or equivalent work experience
5+ years of information technology development and operational experience with a broad exposure to information risk concepts and principles
Familiarity SOX, PCI, ISO 27002. It is preferred that you have obtained your PCI Certification
A strong understanding of security risk, security response, common attack vectors and indicators of compromise
Knowledge of security threats and vulnerabilities - how to detect and mitigate them
Experience with security systems, including firewalls, intrusion detection systems, endpoint protection, authentication systems and content filtering (Examples include: Palo Alto & Cisco, F5, ACS, RSA, Active Directory, Federation & Certificate Services, SCEP, EMET, Cloud Web Security, EOP)
Experience with data analytics, logging solutions and system/network monitoring (Examples include: Splunk, Solarwinds, ServiceNow, SCOM)
Experience with vulnerability management & auditing tools (Examples include: Nessus & QualysGuard)
Established team-oriented interpersonal skills and possess the ability to interact effectively with a broad range of people and roles, including vendors, IT engineering, and business personnel
Very good analytical and problem-solving skills
The ability to work well under minimal supervision
Obtained or have an interest in pursuing any of the following industry certifications: CISSP, CISA, SSCP, CompTIA Security+ CCSP

221

IT Engineer Resume Examples & Samples

Linux OS design, support and build
Amazon Web Services Ecosystems - EC2, S3, VPC, RDS, IAM, R53
Understanding of ‘Infrastructure as Code’ – exposure to configuration management tools would be good
Experience of source/version control systems, ie Git
Desirable knowledge in Cloud application performance monitoring and logging tools, ie Nagios, New Relic, and App Dynamics
Understanding of Search Engine technologies such as Endeca would be a plus
Experience of being part of a DevOps team or metodology
Effective management of complex IT systems
Service oriented
Understand the techniques for managing infrastructure through scripting and automation
Able to work on own initiative and look forward to anticipate workloads
Awareness of targets and constraints and ability to work to these
Understanding of commercial needs and be able to demonstrate that services are cost effective
Ability to see the big picture, analyse complex technical landscapes and evaluate technical solutions
Capable of designing far reaching technical changes
Forward thinker, looking to actively improve price/performance via new methods and efficient design

222

Senior IT Engineer Resume Examples & Samples

Windows NT/2000/XP/7/10
Windows Server 2000/2003/2008/2012
VM ESXi and Hyper-V virtual environments
Microsoft Security Solutions or Symantec AntiVirus, ClamAV
Microsoft PowerShell
Manufacturing and Test Equipment
Testing Applications
RHEL 5/6/7, DOS, Solaris 8/9/10
C, C#, or Scripting – Perl or Bash
Lumension
Patching

223

IT Engineer Resume Examples & Samples

Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)
Manage VOIP phone system and distribution of equipment
General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
Shipping, recycling, and disposal of computers, peripherals
Assist in the management of hosted IT applications (Google Apps, intranet, etc.)
Evaluate and recommend information technologies and applications

224

IT Engineer Resume Examples & Samples

1+ year of technical customer call center experience
Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 3+ years of related work experience
Alcatel Lucent, Cisco, and Juniper certifications are a plus
Ability to support back-end application protocol troubleshooting provided both internally among directly-connected customer sites and externally to government, research, and academic networks both at private and public locations
Troubleshooting circuit degradation issues including utilization and latency problems, layer 2 issues, problem and fault isolation
Knowledge about data transfer rates or limitations, Quality of Service (QoS) controls, TCP/IP, UDP, IPv4 and IPv6
A high level knowledge of PRN networks and routing protocols: BGP, VPLS, OSPF, MPLS, and ISIS
Manage and correlate multiple trouble reports. Communicate with customers and others in a repair situation
Experience with Network Management Services (NMS) and reporting, configuration management, and customer support management
Ability to pass both technical and security related tests
Create, prioritize, and solve trouble tickets which summarize the customer reported trouble
Outage reporting and handling

225

Managed IT Engineer Resume Examples & Samples

5 or more years of related work experience
Microsoft Windows Server 2008 R2 and Higher - Microsoft Certifications a Plus
Microsoft Exchange 2010 and Higher
O365 - Exchange Online
VMware and Microsoft Hyper-V experience
Networking and Firewall hands-on experience (Sonicwall, Cisco, Netgear, etc.)
Windows Desktop OS - Windows 7 and Higher
MAC OS experience
Provide remote and on-site support in the diagnosing, troubleshooting and resolving system issues
Participate in remote and on-site projects
Provide outstanding communications to both customers and team members
Demonstrate superior professionalism in both communication and appearance
Support Microsoft solution technologies including Windows Servers and Desktops
Support MAC OS operating systems as needed
Act as liaison for any 3rd party application vendor support
Maintain appropriate help desk records in documenting support engagements, entering time, and final resolution
Maintain appropriate customer documentation
Provide sound advice that has a basis on industry standards and best practices
Maintain up to date industry knowledge required to provide effective and efficient technical implementation services
Maintain and go beyond service level agreement (SLA) timeframes as outlined in customer contracts
Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support

226

IT Engineer Resume Examples & Samples

Design, build, implement, and support COUNTRY’s IT solutions
Consult with the business on use cases, best practices, and promotion of community self-help
Create end user documentation including how to documentation and other job aids
Provide training to staff on solutions, processes and best practices
Perform the role of live streaming production technician and act as technical coordinator for key events
Bachelor's degree and at least 5 years of experience in information technology or related experience OR, Master's degree and at least 3 years of experience in information technology or related experience OR,
Solid research, analysis, and decision making skills
Strong written and verbal communication skills working across and between technical and business audiences
Demonstrates creative and critical thinking, curiosity and drive for improvement, openness to new ways and challenging status quo, collaboration and synthesis of information, forward thinking and visioning, intelligent risk taking, facilitation of change, and attention to detail
Web conferencing solutions such as Live Meeting, Lync / Skype for Business, Webex, and Adobe Connect
Room conferencing solutions such as Polycom, Cisco, Vaddio, Atlona, Smart, and Microsoft
Video streaming and on demand solutions such as QUMU, Haivision, UStream, and Microsoft
General Office 365 experience
General networking experience
Design, implementation, and support experience with multiple vendors and solutions for web conferencing, room conferencing, and video streaming
Strong Office 365 experience. #LI-AH1

227

Principal IT Engineer, Sustaining Engineering Resume Examples & Samples

Assess and audit storage solutions (SAN Fabric/NAS/Block) and standards including detail configuration best practices, code levels, bug scrubs, etc and work with storage operations team globally to get them implemented
Work with Platform engineering and architecture team on new solutions to meet business requirements
Responsible for working with storage operations team with the focuses on reliability, scalability and supportability
Drive highly visible troubleshooting efforts to RCA, under possible stressful circumstances
Develop documents including but not limited to standard operating procedures, runbooks, workload analysis and etc
Install, build, configure and QA storage platforms as needed to support storage operations
Participate as escalation on-call rotation supported by 24 x7 team and storage Operations team

228

IT Engineer Resume Examples & Samples

3 years web based software development
3 year experience with HTTP, SNMP, TL1 and similar protocols
3 years programming with PHP, Perl or C/C within a Unix environment
3 years experience with Unix OS fundamentals
2 years utilizing a version control system
2 years in RDBMS and data modeling
3 years of IP networking
Demonstrated analytical and project management skills

229

IT Engineer Resume Examples & Samples

Coordinate and facilitate meetings with application and system teams to determine monitoring needs and desired outcomes
Act as a liaison between business and technical teams, provide consultative guidance and support to other IT teams, project execution teams, and central monitoring team
Design, develop, document, and deploy capabilities within various monitoring systems
Adhere to standard change control criteria before monitors are moved into production
Coordinate with support teams to ensure all monitoring tools are configured into an organized package for use by Central Monitoring
Administer and support tooling and associated infrastructure including version and lifecycle management, patching, break-fix support, and administrative tasks
5+ years of experience in Monitoring, System Administration, or similar technology Experience in a multi-platform distributed environment
Strong understanding of monitoring capabilities at all levels including asset, utility, application, and business insight
Minimum 5 year experience in implementing, maintaining, and supporting enterprise class monitoring solutions in a large and heterogeneous environment
Experience evaluating, implementing, and administering Application Performance Management solutions such as CA APM (Wily Introscope)
Working experience with Dynatrace, BMC Portal/Patrol, BMC ProactiveNet Performance Manager (BPPM) and Service NOW – Event Management Module
Practical experience with monitoring of virtual server environments is required
Working knowledge of standard industry web servers (Apache, IIS, etc.), java containers (JBoss, MuleSoft, Websphere, Weblogic, Tomcat, etc.)
Working knowledge of database monitoring techniques (DB2, Microsoft SQL Server, and Oracle)
Working knowledge of application platforms (IBM WebSphere, Mulesoft, Tomcat, .NET, and Cloud Foundry)
Prior experience with cloud-based platforms and cloud-native application architectures is preferred
Working knowledge of various scripting languages such as PowerShell/PERL/PHP/HTML/XML/SOAP/REST/JavaScript/AutoHotKey/Selenium Web Driver
Working knowledge of monitoring-related network and systems management protocols such as HTTP/HTTPS, SNMP, RDP, SSH, LDAP, WMI, IMAP/POP, ICMP, FTP, TELNET, SMTP, DNS, etc. and how to monitor their health and efficiency
Foundational knowledge and experience with VMware/ESX, VMS and physical hardware
Exposure to architectural concepts such as SOA, ITIL, SOFEA, etc

230

IT Engineer Resume Examples & Samples

Performance Analysis tool support and configuration
Network Performance Analysis using DPI and Netflow tools
Take direction from Sr. Network Engineer and other members of team
Attend daily/weekly meetings and interact regularly with management, clients, and incumbents to constantly improve network performance and reliability
Communicate status, provide quality documentation, and generate reports requested

231

Lead IT Engineer Resume Examples & Samples

CCNA, CCNP, and/or CISSP certifications
Vendor management skills
DDoS Mitigation - experience in any DDoS mitigation application is desired; Arbor background is a plus
UTM firewall - expertise with all aspects of stateful firewall features and functionality desired. Expertise desired but not limited to the areas VPN, address translation, URL filtering, content inspection, content reporting, configuration and change management

232

Senior IT Engineer Resume Examples & Samples

Good project management skills to prepare MOPs (Methods of Procedure) for scheduled maintenance involving CTL, customer, and vendor groups
Excellent incident reporting skills are desired; forensics background is a plus. The ability to provide consulting, policy reviews, training, security audits and advisories, will be part of this skill set
Expertise with vulnerability scanning products. Knowledge in Tenable and/or Qualys is desirable. Implementation of both internal and external scanning for premise and network based services, identification of vulnerabilities with recommended actions, and deliverables via multiple options (i.e. – email, pager, web, etc)
On-Call responsibility

233

IT Engineer Resume Examples & Samples

Working knowledge of CORE and associated applications (i.e. - LIMS, EFLOW, NTM REMEDY, CONTROL CENTER, etc.)
Provisioning experience
Basic understanding of Unified Threat Management (UTM) firewall capabilities
Basic understanding of networking, routing protocols, and IP
Ability to create/modify architectural and technical documents
Good project management skills. The ability to “juggle” multiple activities is required
Good verbal and written communication skills from within the team and with other CTL groups and vendors
UTM firewall - expertise with all aspects of stateful firewall features and functionality (Fortinet and/or Cisco) desired. Expertise desired but not limited to the areas of VPN, address translation, URL filtering, content inspection, content reporting, configuration and change management
Use of any SIEM (Security Incident and Event Manager) application is desired – Splunk experience is a plus
Knowledge of any IPS applications is desired – Sourcefire, SNORT, and /or Fortinet experience is desired. Event analysis via SIEM or vendor application is desired

234

Senior IT Engineer Resume Examples & Samples

Participate in IT general support service to corporate users with team on daily basis, troubleshoot client HW/SW problem, take tickets and resolve within SLA
Administrate Windows and Linux IT infrastructure, including Windows AD, MS Exchange, File & Printing service, DHCP, DNS, Server/PC data backup service provisions etc
Participate in IT Datacenter maintenance which includes storage and backup software
Participate in Office facilities administration and maintenance with team includes exposure to office 365, printers, Audio/ Video conferencing etc
Administrate VMware vSphere production system, deploy VMs on demand to users
Good sense of new technology, strong desire to learn
Good knowledge on Windows Linux systems in enterprise infrastructure
Good knowledge on MS SQL and monitoring tools
Good knowledge in WAN/LAN technologies, router, switch, VoIP etc
Advance knowledge in VMware vSphere System Administration
5 to 8 years of experience in IT technical support to end-users
Good Problem solving and analytical skills
Good communication skills, good interface to users, team members and vendors
Be capable of dealing pressure, balance work and life correspondingly

235

IT Engineer Resume Examples & Samples

6+ years of experience with IT and Windows administration, including the capability to design and implement AD structure, such as security groups and OUs for the management of lab resources, such as both local and remote use and a CRL domain that could serve as a parent or root domain
3+ years of experience in a customer service environment, including connecting with technical and non-technical colleagues
Experience with Cisco Wireless capabilities and operation
Experience with Linux administration, including the management of servers and desktop OSs, such as CentOS, Ubuntu, and Kali and the capability to integrate Linux systems into MS AD for authentication and access control and perform patch management
Experience with imaging management, including selecting and implementing imaging server software for the distribution and retention of images, using possible solutions, including FOG Server and WDS, and creating master images for each lab and in the labs for each hardware type
Experience with configuration management, including selecting and implementing software for the management of in–place systems and deployment of new systems where the server should be able to push changes, pull information and files, and perform patch management for both Linux and Windows
Experience with ESXi server installation, configuration and daily operation, and experience with network administration, including reading and comprehending network design, switch configuration, such as basic setup and VLAN's, and comprehending subnetting and ACL's for the control of and access to network resources
Security+ Certification
Experience in working with tracking ticketing solutions, including JIRA Service Desk
Experience with providing a 24x7 tiered escalation support model
BA or BS degree in Information Systems, CS, or Engineering

236

Senior IT Engineer Resume Examples & Samples

Bachelor's degree in Computer Science or a related discipline and at least eight, typically ten or more years of solid, diverse work experience in IT
Working knowledge of Cognitive tools like Microsoft Bot Framework & Cognitive Services, IBM Watson and Amazon Alexa
Prior delivery experience with Robotic Process Automation
Understanding of Machine Learning techniques & industry applications
Proven success in contributing to a team-oriented environment proven ability to work creatively and analytically in a problem-solving environment
Requires at least five plus years of experience with implementations, upgrades, conversions and consolidation projects within the client space
Requires strong analytical ability, judgment and problem analysis techniques, in-depth knowledge of the business unit's functions and applications, and a broad knowledge of systems and technology alternatives
Requires excellent communication skills, and the ability to work independently and effectively with clients and IT managers
Data Analysis- Input, understand, analyze and act on data
Business Owner Mindset- Operate with keen business knowledge, expense, risk & controls driven mindset
Communication- Influence through a consultative approach
Customer Driven- Focus on “Harvest” – (our enterprise continuous improvement effort), innovative problem solving, and efficient local decision making for continuous improvement
Growth & Development- Maximize development of self and others
NO AGENCIES PLEASE **

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