Noc Engineer Resume Samples

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M Roberts

Myrna

Roberts

3138 Eliza Underpass

San Francisco

+1 (555) 838 2087

3138 Eliza Underpass

San Francisco

Phone

p +1 (555) 838 2087

Experience Experience

Dallas, TX

Noc Engineer

Dallas, TX

Zemlak LLC

Dallas, TX

Noc Engineer

Manages network tuning, performance and designs strategies, and makes recommendations to improve network performance
Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health
Responsible for testing and evaluating network hardware and software, developing new network monitoring, analysis tools and writing network documentation
Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents
Perform network diagnostics to re-mediate detected/reported network incidents
Provides technical Tier 5 support for network problems and simulation of network issues
Manage incidents and network performance within SLA's, OLA's and KPI's

Houston, TX

Specialist NOC Engineer

Houston, TX

Considine-Beahan

Houston, TX

Specialist NOC Engineer

The Engineer will be responsible for Incident management, problem management, and change management
Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes
Provide high level of support and minimize R&D escalations
Should have worked in PBX/ACD
Should be willing to work in 24/7 shifts and weekends as well
Should have knowledge in CTI or Voice recording products
Good knowledge of Windows operating system

present

Phoenix, AZ

Senior NOC Engineer

Phoenix, AZ

Vandervort-Kertzmann

present

Phoenix, AZ

Senior NOC Engineer

present

Knowledge of cisco routing protocols including Ethernet, IP Communications, BGP, OSPF, MSDP, and PIM Knowledge of VPN configuration and troubleshooting
Network Switching and routing troubleshooting
Reviewing and creating technical documentation to support the introduction of new services
Perform systems, storage and network analysis for usage monitoring and capacity trending
Responsible for providing innovative technical solutions for complex and challenging network issues
Regularly participates in the Shift Handover process with previous and incoming shift teams to help sync and transfer any ongoing issues or outages
Identifying opportunities for improvement in Process, Technology and Development

Education Education

Bachelor’s Degree in Computer Science

Carnegie Mellon University

Bachelor’s Degree in Computer Science

Skills Skills

Good self-awareness. Actively seeks out tasks that help develop skills and knowledge
Contribute to developing tools to improve serviceability, and manageability of the Genesys SaaS infrastructure
Very strong working knowledge of Microsoft Windows Systems and Servers (Windows Server 2012, 2008, 2003, Windows 8/7/XP)
Very strong working knowledge with monitoring and maintaining Microsoft SQL, Microsoft IIS and Apache
Extensive knowledge of TCP/IP protocol. This knowledge will be applied to firewall configuration and troubleshooting
Good knowledge of Windows operating system
Strong cold calling skills, hunter mentality and the ability to self-source
Capable of cultivating robust relationships and training bank branch personnel to become valuable referral partners
Good knowledge in MS Office applications
Dynamic, Dependable, Self-Starter and Self-motivated, innovative problem solver capable of working independently

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Linux NOC Engineer Resume Examples & Samples

Responding to monitoring alerts and ticketing system queue taking proactive and reactive action to maintain stability of production, development, and testing environments
Installation, configuration, and troubleshooting hardware, software, and network issues in an expedient manner to restore connectivity or functionality to HP Cloud’s services
Working across teams (System Engineering, Support, Networking) to troubleshoot HW/SW issues within HP Cloud environment
Communicating, resolving, and escalating issues as defined by internal procedures and practices
Monitoring and troubleshooting software including, but not limited to Operating Systems (Ubuntu, MS Windows, CentOS), Openstack, ESX, security software, Chef, and any other software needed to run the HP Cloud operational and customer environment and development and test environments
Creating and maintaining internal software and automation tools
Creating and updating written procedures and training materials
Assisting in on-boarding contractors and employees
Available to support 24x7 operations, including after hours call out. Travel if needed
Minimum 1.5 years prior experience working in a large scale IT environment
Thorough understanding of the fundamentals of Servers, IT Systems, and Networking (knowledge of HP products a plus)
Excellent demonstrable systems and networking investigative and troubleshooting skills
Experienced SysAdmin skillset with Linux and Network devices (Windows a plus) including common protocols/software such as DNS, DHCP, NTP, NFS, SMTP, HTTP, syslog, SSH
Prior experience working with an Open Source automation system (preferably Chef)
Skilled with scripting and automation languages preference given to: Ruby, Python, REST APIs, shell. Proficiency with MySQL is a plus
Experience with virtualization (ESX, KVM)
Excellent communication and teamwork skills. Organizational skills and attention to detail are critical

Noc Engineer Resume Examples & Samples

Effective inter-personal and problem solving skills
Possess basic problem solving and critical thinking skills
Possesses working knowledge of engineering technology. Applies standard principles, theories, concepts & techniques
Work independently to consistently contribute to projects, but works closely with peers and senior level engineers
Familiarity with TWC products and services in your domain
Comprehension of advanced technical concepts

Senior NOC Engineer Resume Examples & Samples

Experience supporting and monitoring the microwave network in an HFT environment. Support both reactive and proactive network infrastructure
Use network monitoring tools - ensure all tickets are tracked, assigned and resolved based on SLA/KPI
Escalate network technical issues beyond the scope of support of the NOC
Demonstrates a high level of energy, interested in learn network HPC, low latency, complex multicast routing, and security areas
Bachelor's Degree in IT or any equivalent. Any network certification will be ideal
Must have experience working in a large network environment. Experience working in a High-Frequency/Low Latency environment will be ideal
Knowledge of cisco routing protocols including Ethernet, IP Communications, BGP, OSPF, MSDP, and PIM Knowledge of VPN configuration and troubleshooting
Knowledge of datacenter installation and cabling standards
Understand Radio-Frequency communication
Knowledge of Linux Knowledge of network monitoring support tools such as Nagios, Splunk, Orion
Automation experience using Python or BASH scripting skills
This is a role for techies, those who are motivated by learning the sharp end of technologies. Demonstrates strategic thinking skills and maturity in tackling complex problems

Noc Engineer Resume Examples & Samples

Executes documented actions in a technical area, including integration, configuration and validation. Documents procedures for review and approval by management or higher level technical employees
Solve technical problems escalated by lower level technical employees by identifying and executing documented processes and procedures or applying technical expertise to undocumented situations
Escalate complex or undocumented issues to higher level technical resources (Engineers)
Collaborate with cross functional teams to resolve internal and external customer issues and may communicate status related to such collaboration. Makes recommendations on solutions and / or technical direction. Work with other engineers to complete project deadlines and technical projects

Senior NOC Engineer Resume Examples & Samples

Clear understanding of Transport, Commercial/Carrier and Video network elements
5+ year’s experience with Juniper, Alcatel, Cisco, Nortel, Fujitsu and Infinera Optical transport equipment
Functional understanding of CWDM and DWDM optical networks and ,Ethernet, MPLS, and IP routing
Experienced in fault isolation and troubleshooting
Experienced in device modeling, MIBs, SNMP, alarm correlation, impact analysis
Experienced with break/fix responsibilities on optical networks
Functionally literate or capable of becoming literate in Granite and other Inventory based tools
Knowledge of Maintenance, Service, and Installation practices (MACD)
Effective communication skills with previous event management experience
Ability to effective identify best practices and document accordingly
Minimum 5+ year’s experience in a Network NOC environment in a major MSO or Telecom provider
Thorough understanding of SONET and DWDM
Thorough understanding of Linear and Ring topologies
Thorough understanding of sub-tended equipment and circuits
Through understanding of Ethernet and Routed Networks
Through understanding of Commercial and Carrier Networks
Ability to effectively drive a MOP
Thorough understanding of Change Management's role
Requires little to no supervision
Preferred Certifications: CCNA, CCNP, NRS1, NRS2, JNCIA-Junos, JNCIS-SP, JNCIP-SP, OC-A, OC-P, or other network certificate equivalents
Preferred experience with: Cisco, Ciena, Fujitsu, Infinera, Juniper, Alcatel-Lucent
Preferred experience with: CA Spectrum, Netcool, NetAnalyst, Remedy, NMS/EMS systems
Preferred experience with: CPO/CTM, OMEA/OneControl, DNA, Netsmart, INC, Xymon
Works with 3rd party provider for trouble resolution

Noc Engineer Resume Examples & Samples

As a NOC Engineer, responsible for providing post sales technical support for IP Routing Product suites (7X50 SR, 7705 SAR, 7210 SAS, 5620 SAM, CPAM, RAM, Service Portal product) for customer IP Routing Product lines
Provide customer delight day to day operational support on NOC/Operator raised issues, with strong technical competencies. Responsible for respond, restore and resolution KPIs of TS and Customer Satisfaction
Serve as technical support interface between customer NOC and 2LS/3LS support teams and other internal deployment and customer engineering teams
Replicate the customer issues in the lab and provide regular status update to the customer
Independently work on customer assistance request (ARs) for troubleshooting, faster resolution and manage customer communication including outage management and restoration
Build strong partnerships with customers and achieve results with customers' trust
Function effectively in ambiguous circumstances
Strong sense of ownership and accountability

Noc Engineer Resume Examples & Samples

Monitor, maintain and support all production, development and test environments
Troubleshooting and resolving Windows and Linux server related issues
Troubleshooting and resolving network related issues
Maintain DR consistency within IT and ensure adherence to corporate DR plans
Follow and augment all technical documentation
Balance independent problem solving with proactive, organized requests for support from team members with different experience
Develop solid working relationships with team members

Senior NOC Engineer Resume Examples & Samples

Managed Services experience, including PSA and RMM tools, preferred. Specifically, experience with ConnectWise and LabTech a plus
Experienced in management/support of multiple dissimilar client environments with the goal finding inefficiencies through standardization and best practices
Senior-level understanding of network configuration and network hardware. Proficiency in routing, subnetting, NAT, firewall management, etc
Senior-level understanding of Windows AD, Exchange Administration, DNS, DHCP, etc
Experienced in supporting Windows, Microsoft Office, and Office 365 products
Proficient in managing modern appliance-based and D2C backup solutions as well as remediating related issues
VMware experience preferred
Experienced in the imaging/setup of workstation builds from hardware to details of Windows profile configuration
Strong troubleshooting skills for day-to-day end user requests such as performance, printing, email-related issues, viruses, etc

MA NG NOC Engineer Resume Examples & Samples

Analyzes voice; video; radio-frequency; and/or data communications networks; including planning; designing; evaluating; selecting; and upgrading operating systems and protocol suites and configuring communication media with concentrators; bridges; and other devices
May provide technical support and troubleshooting to users
2-5 years of directly related experience in network analysis and administration
Prefer experience with alarm and network monitoring using SolarWinds Orion or equivalent network management system
Prefer experience with Remedy trouble ticketing system or equivalent
Experience with network security / information assurance a plus
Experience with AlienVault a plus

MA NG Senior NOC Engineer Resume Examples & Samples

Plans network layouts and configures systems to user environments
Analyzes network topologies and traffic and capacity requirements
Supports the acquisition of hardware and software as well as subcontractor services as needed
May perform network administration duties
May provide guidance and work leadership to less-experienced network personnel
5-8 years of directly related experience in network analysis and administration

Noc Engineer Resume Examples & Samples

Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution
Incident detection and diagnosis using industry standard network monitoring and management tools, such as Netcool, iManager and Sonus EMS
Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions
Liaising and escalating with external suppliers and other TalkTalk departments to ensure minimum disruption and downtime on the network
Manage the technical escalation of incidents to 3rd line support engineers
Manage incidents and network performance within SLA's, OLA's and KPI's
Ensure operational processes and procedures are followed in accordance with department guidelines and company policy
Work with problem management to identify reoccurring incidents and support service improvement plans to negate reoccurrence of incidents
Authorised to approve engineer access to TalkTalk and third party data centres
Authorised to access and make changes on the live network
Responsible for ensuring the security and integrity of the network by adherence to the company's Information Security policies and procedures
Educated to diploma level in a communications skill
IP Networking knowledge
Experience working on Sonus, Nokia, and Huawei IMS
Voice Protocol knowledage (SIP/SS7)
Customer-Centric Focus
Good Organisational Skills
Enthusiasm, Ambition, & Integrity
Good Communication and Professionalism

Senior NOC Engineer Resume Examples & Samples

Manage technical escalations from the NOC Engineers providing fault diagnosis and resolution guidance
Responsible for representing the NOC to both internal and external stakeholders in all technical and operational matters
Collaborate with the Operations Management team for strategic direction
Forensic investigation and Reporting of Network Outages
Work collaboratively across the Engineering department to resolve high level service disruptions
Responsible for providing innovative technical solutions for complex and challenging network issues
Work closely with Design, Project and Product teams to ensure operational readiness for the introduction of new services
Reviewing and creating technical documentation to support the introduction of new services
Incident management, fault diagnosis and fault resolution
Provide technical support and mentoring for the Network Operations team
Identifying opportunities for improvement in Process, Technology and Development
The Senior NOC Engineer is authorised to access and make changes on the live network as well as approving engineer access to TalkTalk and 3rd Party datacentres
Ensure that operational processes and procedures are followed in accordance with departmental guidelines
The Senior NOC Engineer is responsible for ensuring the integrity of the network by adhering to the Company’s Information Security Policies and Procedures

Noc Engineer Resume Examples & Samples

Remotely monitor and troubleshoot Network and Equipment alarms on fiber optic transmission and digital cross connect equipment and wiring as related to a submarine cable network
Utilize several remote testing systems platforms applying fault isolation techniques and standard diagnostic procedures, to isolate and resolve equipment and circuit problem
Act as main Point of Contact for the associated Terminal Parties, Capacity Owners, and equipment supplier(s)
Remotely provision new facilities and coordinate point-to-point pre-service testing with the involved parties in a timely manner
Interact and communicate with Terminal Parties, Capacity Owners and Equipment Vendors, as well as other company departments, involving exchange of detailed, technical information and coordination efforts
Summarize and log the results/findings of each activity in related trouble ticket databases as well as reports when requested
Dynamic, Dependable, Self-Starter and Self-motivated, innovative problem solver capable of working independently
Ability to take the lead in and work under pressure
Ability to document and articulate technical recommendations to a variety of audiences/skill levels
Participate effectively as a group member in a creative team environment
Strong Work Ethic

Noc Engineer Resume Examples & Samples

Identifies, diagnoses, and resolves network related issues
Create and maintain comprehensive documentation for all implemented networks
Maintain and support company’s LAN/WAN environment
Perform configuration and set-up of site switches and routers
Strong problem-solving and trouble-shooting skills
Aptitude for learning technology, interest in professional development
Monitor performance, capacity, and availability of the network on an ongoing basis
Recommend improvements in technologies and practices to increase these metrics
Assistance on new projects, upgrades and any other network related activities to ensure the Company’s Network meets the business requirements
Willing to do rotational shifts
Hands on experience in Switching and Routing
Familiar to Juniper, HP and Cisco switches and Juniper Firewalls
Knowledge of all IP products and services, including RIP,BGP, EIGRP, OSPF routing protocols., MPLS, SSL and IPVPN networking
Hands on experience in network device configuration, installation and maintenance
Installing, configuring and troubleshooting on an enterprise network and familiarity with network security, firewall and VPN technologies
NMS Tools

Noc Engineer Resume Examples & Samples

Ensure operational excellence with a focus on: incident identification, triage, troubleshooting, communication, escalation, and documentation
Coordinate escalation and mass notifications to ensure appropriate involvement as needed
Use various monitoring tools, scripts, and database queries to efficiently identify and understand service affecting issues. Provide initial troubleshooting to further isolate troubles and enrich communication
Access internal systems via SSH and perform diagnostic review via command line interface
Provide oversight and support of all planned system activities such as: service health checks and routine pre- and post- maintenance communication
Provide data collection and read-out support for approved software, hardware, and application upgrades
Analyze system logs and various data sources to identify need for proactive/preventative actions
Test and evaluate software, platforms, portals, and document results supporting new alerts and monitors
Perform daily health checks and communicate findings to ensure environments are working as designed and work with peer groups to act on any issues observed
Interface with peer team members to understand holistic impact of events connected to: network elements, circuits, engineering systems, radio access network, RF conditions, satellite, and airborne network & systems
Utilize varied methods of communication to effectively share information and support internal teams
Bachelor’s degree in related discipline or equivalent combination of education and experience
Prefer a minimum of 4 years of experience supporting IT operations with focus on systems, applications, and/or data center virtual environments
Solid experience with Linux and Windows based server architecture. Experience with VMWare. Familiar with Python, Java, and SQL
Understand basics of AWS services such as VPC, EC2, ELB, AMI deployment, Amazon CloudWatch, and auto scaling configuration
Comfortable with Agile, ITIL, and DevOps practices and methodologies
Understanding of software development lifecycle, continuous integration, continuous delivery
Attention to detail, strong analytical and problem solving skills, excellent written and verbal communication
Understanding of data networks and wireless communication infrastructure could also be helpful (DS1, DS3, MPLS, BGP, OSPF, IP routing, 802.11, BSC, BTS, PDSN, AAA, OMC)

Noc Engineer Resume Examples & Samples

Responsibilities include surveillance, fault management and event notification of the network infrastructure. To include the coordination and/or escalations of network issues to the appropriate engineering /operations teams
Responsible for using network management, monitoring and trouble isolation tools and interpreting the results in order to successfully identify, understand and resolve network problems and improve network performance
Provide oversight of all network activities, such as the coordination of change management and routine maintenance actions
Identify, coordinate and document preventive, proactive and corrective maintenance requirements
Support of network projects such as software or hardware upgrades, network expansion and data collection activities
Responsible for testing and evaluating network hardware and software, developing new network monitoring, analysis tools and writing network documentation
Application Monitoring to include server hardware and Operating Systems. Daily operational checks to ensure the environment is working as designed, working with Peer groups to resolve any major issue observed to ensure system reliability and availability
A minimum of 4 – 6 years experience in a network operations center, ISP, wireless switching center (MSO/MTSO) and or data center operations background
Experience with core IP infrastructure to include Cisco 7xxx , 3825 series routers and mobile data system elements
Experience with core wireless infrastructure to include BSC, BTS, PDSN, AAA and OMC elements
Experienced in the build and launch of a major communication/data network (cellular, IP or telecommunications) to include the development of support matrices, operational procedures, monitoring software and trouble-shooting methodologies
Understanding of interconnect components and protocols such as DS1, DS3, CDMA, EVDO , MPLS, BGP, LAN/WAN, IP routing, 802 WIFI protocols, router technologies, and wireless networks
NMS experience in either the Network or Application arena. This includes working level knowledge on server hardware and a variety of OS/Applications
Industry certifications (Cisco, Microsoft, Sun)
Linux, Unix, Solaris, Oracle
HP Blades, Storage
Bachelor's degree in computer science, telecommunication or equivalent

Noc Engineer Resume Examples & Samples

Incident manager during critical issues coordinating efforts among internal teams and the NOC, ensuring issue resolution, and providing communication back to customers
Work with engineering to drive improvements in NOC applications and tools
Provide quality support following standard operating procedures and directly help to craft those procedures
Communicate clearly and professionally with all internal and external customers
Identify recurring issues and escalate appropriately for permanent resolution
CCNA, JNCIA, or equivalent experience
Strong experience within a Linux based environment
Natural aptitude for dealing with people
Excellent verbal, written, and interpersonal skills
Able to quickly assess and address problems, escalating as necessary
Detail oriented and capable of working on multiple problems at once
Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends
LKD
Detailed Description and Job Requirements

Noc Engineer Resume Examples & Samples

) Ability to make correlations between network events then isolate root cause analysis for remediation within a NOC environment. 4 plus years experience
) Someone that can multitask in a hectic environment while able to stay even keeled yet have a strong sense of urgency related to tasked that need to be handled
) Experience within a NOC environment using network monitoring tools within a heavy Cisco environment
) Valid CCNA certification atleast
Equipment failovers (line cards, Fans, power supplies etc.), responding to alarms and monitoring the health of the network
Experience monitoring Cisco equipment is a must, any Juniper experience is a big plus
Knowledge of the follwoing tools used in the environment are Sevone, Opsware, and Netcool
Any experience with ASR 9010 or 9022 routers or CMTS would be a huge plus
Candidates should have strong understanding of DCHP, IP protocols, DNS, Wi-Fi protocols and Spanning tree

RTS NOC Engineer Resume Examples & Samples

Ability to articulate observations made within the IT arena
Effective and accurate documentation
Ability to problem solve through analysis and on-going feedback
Achieve results through knowledge, empathy and commitment to excellent customer satisfaction
Knowledge of IP telephony
A minimum of 12-18 months experience in a Technical support or similar role
Basic Sysadmin skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Ability to assess and prioritize faults and respond or escalate accordingly
Experience of the Contact Center Industry
Extensive knowledge of supporting Windows 7 and Windows 10, Microsoft Office (2010 & 2013) (Preferably MCP in Windows 7 and MOUS in Office)
Experience of Active Directory Administration
Knowledge of I3 IP phone technology
Incidents/requests that are not logged centrally are captured daily and reported back to IT
Adherence to the change process
SLA’s consistently achieved

Noc Engineer Resume Examples & Samples

Actively monitor and react to real-time system conditions and make recommendations for improvements to our monitoring and reporting model
Resolve or escalate any system issues according to department procedures
Document and maintain all changes to departmental policy and procedures
Make daily reporting entries and ensure required accuracy levels in the Change Management Database are met
Maintain electronic and hardcopy procedure manual for documented alert response and fact finding procedures
Assist Helpdesk with internal RealPage customers via phone support, build employee machines, and special projects as needed
Assist Product Support departments in resolving customer complaints. Ensure Technical Support commitments are met
Manage controlled access points in a secured access environment to include assignments of badge access and escorts into restricted Information Technology areas
Enforce the policies and procedures of the Information Technology Group
Proven ability to navigate current Microsoft Server and Desktop Operating Systems
Experience troubleshooting various PC hardware
Experience using MS Word and Excel
Beginning level knowledge of LAN/WAN technologies is preferred
Experience using Microsoft’s System Center Operations Manager (SCOM) is preferred
IT Systems Support based A+ Certification or equivalent related technical experience
MCP (Microsoft Certified Professional) preferred
Excellent written and verbal communication and analytical skills required
Must have the ability to handle multiple tasks, simultaneously, in a time controlled environment
Experience in command line scripting is a plus
Demonstrated business professional attitude when working with internal and external customers Demonstrated ability to work independently; must be self-motivated and goal oriented
Demonstrated ability to follow procedures and ensure that others are following departmental procedures
Must be able to lift and move various computer equipment up to 50 lbs
Ability to work on hands and knees to deploy computer equipment and make repairs
Availability to work in excess of forty hours per week including nights and weekends as required
This position is classified as a sensitive position and will require annual criminal background screenings

Noc Engineer Resume Examples & Samples

Working shifts – IS NOC must be available 24/7/365
Administration and Management of existing core infrastructure
Monitor and maintain Core Network uptime
Enhancements of functionality for relevant infrastructure
First pass fault analysis
Scheduled network maintenance, owning CRQ process. Ensuring completion of changes
All documentation on the environments such Capacity Management, Availability management, Change management, Problem Management and any other ITIL or ISO20k documentation
Providing monthly reports on all aspects of the NOC environment. This includes trend analysis on outages encountered
Assist internal personnel with general enquiries
Dealing with our 3rd party suppliers
Standby might be required in future
Assisting Capacity Management
Very good written and verbal communication skills
Ability to interpret, analyse and internalise new information (conduct research)
Technical foundation (training and/or experience)
Ability to analyse and interpret numbers
High level of personal accountability
Affinity for technology
Professional business presence
Self-starter, proactive, able to take the initiative
Professional maturity
Teamwork is of utmost importance for the team to function optimally and as a member of an infrastructure team, the engineer is expected to show leadership and professionalism with other teams that the engineer interacts with

Noc Engineer Resume Examples & Samples

Minimum 12-18 Months experience in a Technical Support or similar role
Proven track record within NOC
Experience working in IT or ISP environment
Good academic background with a degree or equivalent qualification in Information Technology, Business Studies, Computing or relevant subject
Basic knowledge of the OSI model
Experience with switching and internet routing technologies
Strong network diagnostic skills
Knowledge of Linux kernel, command line and system diagnostics
Experience configuring internet applications such as Apache, Exim, BIND
Basic understanding of network monitoring concepts and management tools
Experience of network monitoring tools and protocols (MRTG, RRD, NAGIOS, OBSERVIUM SNMP)
Experience of scripting (Perl, Bash) and other web application languages (SQL,PHP)
Able to collate and interpret data from various sources
Experience of analyzing system and network performance using monitoring and graphical data
Ability to assess faults, prioritize, respond and escalate accordingly
Experience of diagnosing network and service issues, following them through to resolution
Capable of multi-tasking, good time management and prioritization of workload

Lead NOC Engineer Resume Examples & Samples

Solid understanding of the customers network
Responsible for proactively monitoring of the customers network devices
Documentation of network problems in Verizon ticketing system
Monitoring and trouble shooting DS0's, T1's, SIP, DS3's, OC3s, BRI-PRI (ISDN), DSLs, and E1 circuits
Responsible for engaging Cisco TAC and working through router related problems
Responsible for engaging Sprint, AT&T, Verizon IXC's and LEC/CLECs support groups to aid in trouble diagnosis and repair
Responsible for sending text pages to personnel with outage information and updates
Responsible for running outage teleconference bridges effectively and professionally
Responsible for completing daily / nightly NOC check lists and turn over documents
Responsible for taking customer calls and working with them to understand technical related issues

Noc Engineer Resume Examples & Samples

) Minimum 2 years of network monitoring, control, and administration of supported sites and networks, preferably with SolarWinds, or an equivalent monitoring tool (HP, IBM Netcool)
) Minimum of 2-5 years of network troubleshooting
) Minimum of 2 years experience of Windows server administration

Noc Engineer Resume Examples & Samples

Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)
Troubleshoot systems and storage issues impacting multiple users
Troubleshoot network and voice issues impacting multiple users
Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers
Manage tickets related, but not limited to, incidents, system(s) diagnostics/troubleshooting, network/system upgrades
Minimize downtime by playing critical role in incident management process
Occasional on-call as Duty Manager (Incident Commander) - leading high severity incident
3+ years of combined Systems/Networks/ Monitoring and Automation experience
Ability to program in administrative language (Perl, Python, Bash, Powershell, Ruby, etc.)
Knowledge of operating system scripting and commands such as *nix-based systems (Linux, Unix and Mac) and Windows
Experience with version-control systems such as Subversion, Git, SVN, Perforce etc
Client/Server-side API/integration experience (SOAP, RestAPI)
Use of data center automation tools such as Puppet, Chef
Experience with using and managing monitoring of IT Infrastructure and IT Applications
Knowledge of SNMP, MIB, SNMP Traps, SNMP Communities
Experience with high-performance, high-availability wired and wireless networks
Good troubleshooting skills in area of IT Infrastructure
Experience working in a formal, structured change management processes
Experience with virtualization and cloud technologies
Understanding ITIL framework, especially Incident and Change Management
One of the following industry certifications: RHCSA, CCNA is an advantage

Noc Engineer Resume Examples & Samples

Experience in network repair or maintenance environment
These agents will work with customers who are connecting Broadview Networks’ MPLS Network (most customers are utilizing Cisco routers) and assist them with turn-ups and acquisitions
Experience supporting or servicing customers in person or via phone
Communicates ideas both verbally and in written form in a clear, concise, and professional manner
Knowledge of network technologies (i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS)
Knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture)
Requires knowledge of basic Microsoft office tools
Ability to understand and apply technical concepts
Flexibility, versatility, dependabilityOrganizational skills and abilities to self-manage workload
Capable of generating new ideas and continuous improvement efforts

Noc Engineer Resume Examples & Samples

Preferably with certification of any of the following: Juniper and/or Cisco
At least 2 years of working experience specializing in IT/Computer – Network/System/ or equivalent
Required skill(s): CISCO, Juniper, Network
Good oral and written communication skills, ability to articulate network issues
Advanced Networking Skills
Strong LAN & WAN troubleshooting skills
Juniper & Cisco hardware experience

Noc Engineer Resume Examples & Samples

SolarWinds network monitoring tool
Remedy ticketing system tool
Active Directory user administration
Cisco networking gear

Noc Engineer Resume Examples & Samples

Monitor and maintain the availability and performance of Genesys SaaS platform
Run live diagnostic site traffic tools, monitoring system capacity, service configuration, and traffic routing
Escalate issues to the appropriate teams as needed to ensure the most efficient and expedient means to problem resolution
Make every attempt to adhere to Service Levels Objectives, lower MTTR and preserve the customer experience by following processes in problem resolution, escalation paths, escalation timelines and expediency in troubleshooting and resolving issues
Communicate effectively and describe problems succinctly with sufficient detail so that you can hand-off an ongoing problem to another team or peer for completion
Contribute to developing tools to improve serviceability, and manageability of the Genesys SaaS infrastructure
Use ticketing, alerts, and email to document, track, inform and escalate issues to the appropriate parties
3+ years of Operations working experience, with knowledge of Cloud infrastructure components, including networking protocols, and software stacks commonly used in SaaS environments
Broad knowledge of Linux application servers and web servers, networks and load balancers
Working experience as Windows and Linux/Unix system administration and/or network engineering skills
Experience with Python, Bash, or other scripting languages, preferably writing automation
Experience managing DNS, networking infrastructure and networking monitoring systems
Experience implementing, troubleshooting, and supporting Unix/Linux systems
Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure
Experience in all stages of application deployment lifecycle from design, development, testing, and deployment
Amazon AWS Cloud solutions
Experience with Zabbix/Nagios monitoring systems
NFS, Netapp or other network storage experience
Citrix Desktop, Citrix Netscalers
VMWare vCenter/vSphere Administration
XEN administration
ILOM/DRAC administration
Bootstrapping of Linux automation
Experience supporting clustered databases, large scale SNMP implementations and/or web hosting environments is desirable
Working experience with database engines such as PostgreSQL, MS SQL, and/or Oracle

Noc Engineer Resume Examples & Samples

Windows Server Monitoring, Maintenance and Support
Web-based Application Monitoring, Maintenance and Support
Identifying, documenting and troubleshooting network, systems, applications and cloud issues to resolution
Ground System Incident and Problem Management
Generating and maintaining technical documentation to support the development and/or improvement of Operational and Monitoring procedures and platform application/system testing
Performing daily system monitoring, verifying the integrity and availability of all hardware, networking equipment, server resources, systems and key processes, reviewing system, error and application logs, and verifying completion of scheduled jobs and tasks
Production and Test environments platform monitoring for alarms and performance issues on systems, applications, database and network connectivity
Performing assigned daily, weekly and monthly operations maintenance duties
Operating system provisioning and maintenance
Application and operating system service restarts
Assists in knowledge base management
Authors and updates technical documentation and run books
Resolves application, database and operating system related monitoring events
Troubleshoots LAN/WAN, CTI, SIP services and general telephony
Performs Moves, Adds and Changes within the monitoring environments
Work effectively with internal/external technical resources and customer-facing organizations to resolve incidents quickly and efficiently
Follows prescribed processes for Incident, Change and Problem management
Other duties as assigned by Team Leader
High School Diploma or General Education Development (GED) Diploma required
Bachelor's Degree in Information Systems or similar technical field; or 3 years of equivalent directly related experience
Three (3) Years’ Experience of Windows Server Monitoring and Administration in an Enterprise Environment
Three (3) Years’ Experience in monitoring a 24X7 environment
Three (3) Years’ Experience in systems monitoring and long term trending of SLA, performance and sizing metrics
Three (3) Years’ Experience in Monitoring and Administration of SQL & MySQL databases
Linux Operating Systems Experience
Experience in Storage Area Network Monitoring
Experience Monitoring Network Infrastructures
Experience monitoring and maintaining Cisco Routers and Switchers
Experience developing, documenting and maintaining installation and configuration procedures
Must be available to work 24x7 rotating shifts including day, swing, nights, weekends, and holidays
Very strong working knowledge of Microsoft Windows Systems and Servers (Windows Server 2012, 2008, 2003, Windows 8/7/XP)
Very strong working knowledge with Web-based applications (preferably .Net and SQL based)
Very strong working knowledge with monitoring and maintaining Microsoft SQL, Microsoft IIS and Apache
Enjoys troubleshooting and solving problems
Familiarity with ITIL standards, Number Portability, Telecommunications and Networking is a plus
Experience with HP Hardware, Blade Servers, SAN, Servers, Desktops, Thin Clients, and Printers (Preferred)
Experience monitoring and maintaining Public Cloud Environment- Amazon AWS, Terremark, Rackspace (Preferred)
Microsoft, Linux and/or Cisco certification (Preferred)
VMWare certified Professional- VCP (Preferred)
PowerShell scripting a plus

Noc Engineer Resume Examples & Samples

Monitor Automated Systems that track the health and status of thousands of servers and associated network equipment: Linux, Cisco, HP, Network Equipment
Properly respond to any problems using documented procedures
Document all actions in online tracking system
Maintain problem ownership and accountability
Escalate appropriate issues to System Administration team
Work with Engineering and Support as needed

Lead Datacenter / NOC Engineer Resume Examples & Samples

Ability to work under a dynamic/high pressure environment in dealing with concurrent issues effectively
Ensure the team properly/understands and meets all Internal Service Level Objectives (SLO’s), customer Service Level Agreements (SLA’s), and quality assurance (QA) is maintained
Establish and report on departmental objectives to ensure organizational goals are met
Security clearance via Government or other agency background checks may be required for customer support
Understand ticketing system and content. Ensure billing is accurate/reported in ticketing tool
Provide quality, timely and accurate support of any issues within defined areas of responsibility
Successfully mitigate risk assessments in secured areas of work, by performing risk assessments in accordance with established policy
Responsible for ensuring all tasks assignment and work is completed during scheduled shift to include monitoring over-time (OT)
Escalate events in a timely manner to the appropriate team during crisis situations
Maintain accurate detailed records of all internal documentation as directed by Management
Plan, train and provide mentorship to IT Operation Technician, to include local support staff (Security and Shipping Administrator), if applicable
Work directly with the customer and/or CenturyLink support staff to identify and troubleshoot issues (with the goal to isolate the root cause of the problem)
Perform and execute installation of projects including racking and stacking of CenturyLink, and/or customer equipment
Strong Structured Cabling expertise with ability to gather requirements, design, install, test and document
Participate in special projects such as building relationships with internal/external customers
Perform additional duties such as: controlling access to the Data Center, and cleanliness/appearance of the raised floor (includes: Shipping/receiving)
Provide management backup responsibilities and coverage (24/7) for manager: to include conference calls, weekend coverage, and joining critical event bridge calls as necessary. Includes carrying a cell phone
Demonstrate a thorough understanding of routing protocols
Utilize the OSI model as a guide for systematic network troubleshooting
Lifting of CenturyLink and/or customer equipment required up to and in excess of 50 pounds. Server lifts can be utilized were applicable
Job physically requires standing, bending, kneeling as needed to perform all job tasks
Ability to effectively communicate complex issues during normal/emergency situations
Detail oriented to manage multiple priorities effectively and multi-task with success
Excellent oral and written communication and organizational skills are required
Must be a strong goal-oriented team player
Associate degree or equivalent education and relevant experience. 8 years related experience in specific area or equivalent
Four (4+) years of datacenter operations /technical experience in an IT environment is required
IT Certifications (such as): CCNA, MCSE, UNIX/Linux, and/or BICSI are desired
Experience in NOC/production support environment in banking/brokerage industry

Noc Engineer Resume Examples & Samples

Escalate and communicate customer issues and network related alerts to Engineering, Management, and Administration as defined by Cohere process and procedures
Troubleshoot various issues such as internal Cohere Data Center questions/requests raised (Password request, ticket investigation, researching vendor position), customer issues or questions, or issues Cohere is requesting a provider to take action on
Respond to customer requests and provide consistent communication as defined by Cohere policies
Interact with Network Suppliers, Vendors and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer related issues
Resolve trouble/request tickets and provide detail updates within ticketing system
Perform daily backups and recovery, when necessary
Setup and maintain users, groups and permissions
Install software patches when necessary
Monitor client network connectivity
Troubleshoot PC workstations and take necessary steps to repair
Provide support and training for users
Install, configure and test software and hardware
Install software patches and upgrades as required
Keep users updated and knowledgeable on current and upcoming technology projects
Maintain excellent in customer service
Follow all processes written and verbal for Selling, Installing, Maintaining, Training, and supporting the technology environment of Cohere clients
Properly process all Service Requests including tracking of incident time, materials
Bachelor degree or four (4) years relevant information technology experience

Overnight NOC Engineer Resume Examples & Samples

Incident response
Escalating to network/application engineers
Unix/Linux monitoring knowledge
Windows Server 2003-2012 and IIS monitoring knowledge
VMware monitoring is a plus
Networking protocol knowledge
CCNA, Network +, VMWare or Microsoft Certifications are a plus

Noc Engineer Resume Examples & Samples

Monitoring critical network elements and engaging in proactive network systems monitoring
Troubleshooting to identify the root cause of alert
Must have ability to multitask
Must have good communication skills with customers and NOC team
Must work with customers in a professional manner
Must have experience with Troubleshooting tasks such as: Cisco show commands, ping, traceroute etc
Must have understating of networking and different circuit types
Contacting provider to resolve network outages on customer’s behalf
Must run daily ticket reports
Must be familiar and quick to learn different ticketing software

Noc Engineer Resume Examples & Samples

Proven customer service/helpdesk/NOC experience
CCNA or relevant IT network certification (CompTIA N+)
Experience supporting SIP and/or VoIP
Experience working in an ITIL environment and adhering to strict SLA’s

IP NOC Engineer Resume Examples & Samples

Must have the conceptual ability to relate work performed within broader technical and business context while maintaining a target of 99.9+% uptime/availability in an active production environment
Play an integral role in provisioning and de-provisioning circuits
Capable of supporting and troubleshooting Ethernet and MPLS networks consisting of VLAN, ISP and other IP services
Customer contact is required via telephone and email
Assist in process improvement and automation. Coach and train less experienced NOC engineers
Knowledge of transport and transmission systems relevant to DWDM, SONET, OCx, SDH and asynchronous signals
5+ years in a NOC operation or in a similar 24x7 operation is required and a 4-year degree in a technical/computer discipline is preferred
High School Grad/GED
3+ years’ Experieince
Bachelor’s Degree preferred

Noc Engineer Resume Examples & Samples

Require 3-8 year’s experience in Technical Support in Telephony and VOIP (We are looking for 30 people at various levels)
Good understanding of VOICE protocols like SIP, H.323
Should be willing to work in 24/7 shifts and weekends as well

NOC Engineer Level Resume Examples & Samples

Work will be in a weekly shifts , employee will need to do night or day shifts
Assist NOC Manager and clients with a wide variety of issues that can occur at the time of service window
Maintain excellent communication with the client and NOC team

Noc Engineer Resume Examples & Samples

Perform collaborative tier 3 network technical support, notification and escalation. In-depth troubleshooting using packet capturing tools and assist senior NOC engineer on root cause analysis
Assist project implementation and rollout. Assist network services engineers in reconfiguration of network devices. Coordinate and provision telecommunication services with internal and external locations and conduct asset tracking of network hardware and software components
System administration of network management systems for fault and performance event alerting
Create and maintain technical documentation of procedures and processes. Perform preventative maintenance for both network hardware and software replacement. Assist management in bill/invoice review
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior NOC engineer to predict future issues or outages
Provide support to NOC analyst and conduct off hours support as needed. Includes shift rotation, backfill coverage, evenings and holidays
Assist network disaster recovery test planning, testing and documentation creation
Three (3) years' of experience in supporting LANs/WANs and TCP, UDP, IP, Ethernet, routers, switches, and network security required
Other, Valid drivers license required
Cisco CCENT or equivalent experience required
Or equivalent education in lieu of experience

Noc Engineer Resume Examples & Samples

Experience working with SaaS/Cloud based software environments
Experience with VoIP implementation and support, specifically configuration of SIP End points and troubleshooting SIP telephony challenges
Experience working with firewalls in general
Experience working with BMC
Experience working with applications driven by .NET, SQL, and other common Microsoft technologies
Experience with troubleshooting and identifying issues within data networks as it relates to SIP and software applications
Expertise with VoIP Gateways, SS7 Controllers and soft switches
Comprehensive knowledge of TCP/IP, EIGRP, BGP, OSPF, telecom circuits ranging from DS-0 through OC-12
Experience with War Room situation participation and situation management analysis
ITIL Foundation certification and experience within an ITIL Organization

Noc Engineer Resume Examples & Samples

Coordinate with the Dubai Authorities on all ENOC applications design, specifications and design reports
Attending technical discussions at Municipality, RTA, Etisalat, DEWA, & dealing with authorities, design review and compliance with all relevant requirement
Reviewing, Preparing the NOC’s tracker and submissions applications, for the designs, and coordinating with other departments’ NOC’s relevant to the approvals
Minimum 5 years’ experience with dealing with Dubai authorities & RTA ENOC portal
Compliance to all Dubai authorities standard/ regulations on designs
Understand of Infrastructure & Roads NOCs process for RTA & Developer projects
Understand of DEWA Electricity NOC process
Understand of DM building section process
Understand of the required documents submission for each authority
Understand of project stages and the NOC process requirement for each stage
Capability of working as team, and updating the Design lead/project managers on the right time

NOC Engineer, EIS Resume Examples & Samples

Independent problem-solving and self-direction
Strong knowledge of troubleshooting methodologies to isolate and identify configuration, design, and software anomalies; ability to clearly articulate findings in written and verbal communications with development level engineering staff
Familiarity with the principles and practice of system configuration management using modern declarative tools; ability to model and reduce complex system requirements as configuration declarations
Ability to write scripts in some administrative language (e.g., Perl, Python, VBScript, Windows PowerShell)
Responsible for troubleshooting and incident resolution for support functions
Contributes to the Infrastructure Solution Architect project design function
Contributes to solution architecture delivery within project management methodologies and timelines
Contributes to root cause analysis and problem solving
Significant programming background in any applicable language

Senior NOC Engineer, EIS Resume Examples & Samples

Strong interpersonal and communication skills; ability to write proposals or papers, act as a vendor liaison, make presentations to customers or client audiences or professional peers, and work closely with upper management
Familiarity with the principles and practice of system configuration management; experience using a declarative configuration management system and a broad understanding of the role of desired configuration as part of strategic organizational knowledge
A solid understanding of an operating system; understanding of paging and swapping, inter-process communications, devices and what device drivers do, filesystem concepts (inode, clustering, logical partitions), ability to use performance analysis to tune systems
A solid understanding of networking/distributed computing environment concepts, including principles of routing, bridging and switching, client/server programming, and the design of consistent network-wide file system layouts
A solid understanding of storage concepts and tools, including fabric topologies, zoning, and dynamic tiering
Ability to program in an administrative language (e.g., Perl, Python, VBScript, Windows PowerShell)
Works well alone or on a team
Contributes to on-call rotation schedules and off-hour support activities
Contributes to aligning systems implementations with licensing and design requirements
Contributes to alignment with project methodologies and change management processes
Contributes to and provides ownership of technical design solutions and documentation
Contributes expertise of industry trends such as cloud technologies, automation, agile methodologies, etc
Provides support for environment maintenance, problem management and incident resolution
5-7years of IT technical experience with IT enterprise infrastructure within a NOC or ISP environment
A degree in computer science or a related field
Extensive programming background in any applicable language
Publications in the field of information technology

Noc Engineer Resume Examples & Samples

Monitors, identifies, troubleshoots and responds to faults of IT systems, data communication networks in a large scale production environment
Contributes to the documentation and refinement of internal processes
Manages and contributes effective knowledge base
Documents system faults and changes
Reports and escalates incidents to management, other IT resources or 3rd party vendors for assistance in reaching a resolution
Performs proactive IT & deployment tasks
Analyzes network topologies, traffic and capacity requirements

Noc Engineer Resume Examples & Samples

High School Diploma required; Bachelor's Degree preferred
2-5 years of proven B2B sales and account management skills strongly desired
Demonstrated a history of success in meeting and exceeding set sales goals
Strong cold calling skills, hunter mentality and the ability to self-source
Capable of cultivating robust relationships and training bank branch personnel to become valuable referral partners
Impeccable written and verbal communication skills needed to interact with clients, bank partners and internal Vantiv teams
Proficiency with Microsoft Office products and Salesforce.com are a plus
Motivated, self-starter with excellent communication and time-management skills

Noc Engineer Resume Examples & Samples

Enterprise Operations Center (EOC)
Bachelors with 5 years experience or additional 4 years experience in lieu of degree
Must have a minimum of 9 years of related experience providing support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools

Noc Engineer Resume Examples & Samples

The ability to interfacing with clients by phone and email to troubleshoot problems and keep customers updated on problem resolution
Ability to troubleshoot, triage, and resolve problems related to hardware, software, or protocol issues
Ability to work with other team members to diagnosis problems and to determine solutions
When applicable, proactively seek out improved processes
Desire to effectively document all steps taken to resolve identified and/or reported issues
Knowledge data equipment including: Firewalls, Ethernet switching platforms, feature servers, routers and switches
Knowledge of Voice over IP (VoIP) equipment
Knowledge of network monitoring applications
Excellent documentation and communication skills – both with internal and external clients
A strong sense of urgency to resolve issues efficiently for both internal and external clients
The ability to obtain a DoD Secret clearance
Must be an United States citizen
BS in Network Engineering, Network Administration, Computer Science or related discipline
Experience with configuring, installing, troubleshooting, analyzing, and monitoring network equipment
Experience in a technical, customer-oriented environment
Satellite network experience
Previous military or DoD experience
Experience supporting a global client-base
CISCO Certifications, minimum of CCNA

Datacenter / NOC Engineer Resume Examples & Samples

Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to Bank of America distribution list
Interface with Bank of America personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support
Provide input to shift reports and coordinate handover of incomplete activities to the next-shift
Technical knowledge and understanding of basic network design and iOS commands
Experienced with various monitoring tools and ability to perform basic troubleshooting
Excellent phone and written communication skills
Self starter requiring to work with little or no direction
Ability to handle multiple tasks and responsibilities
Ability to follow through and bring closure to open incidents
Ability to maintain professional demeanor under pressure like conditions
Minimum of 2 to 4 years relevant experience in NOC/production support environment (preferably in banking/brokerage industry)

Noc Engineer Resume Examples & Samples

Protect the customer experience - always
Understand problems affecting the customer experience thoroughly enough to identify and advocate for the “best” solution
Partner with other teams to improve the customer experience
Understand the key components of Box.com and how common transactions flow
Capable of troubleshooting complex linux server issues in our environment
Contribute and add value to troubleshooting site problems
Develop Metrics and KPIs that drive improvements
Experience maintaining and troubleshooting Linux servers in a production environment
Experience with configuration management systems preferred, but not required
Exceptional interpersonal, communication, initiative and leadership abilities
Effective analytical, planning, organizational, and documentation skills
Ability to learn new skills and techniques while on the job
Team-oriented with strong technical, communication and organizational skills
2-4 years experience in Systems Administration or Technical Operations with an in-depth working knowledge of Linux/UNIX
Active GitHub profile a plus (please include link in your resume)
Cloud experience a plus

Noc Engineer Resume Examples & Samples

Transmission networks SDH/ DWDM
SDH and DWDM Troubleshooting skills
Infinera DTN and ATNs
Huawei OSN6800/8800
Ericsson (Marconi) SDH Series 3, 4 and OMS
Experience with network monitoring tools
Experience of trouble-ticketing systems

Noc Engineer Resume Examples & Samples

Monitor network alarms in shift based (24/7/365)
Carry out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements
Escalate network faults to support teams within the agreed SLA
Managing and follow up all network maintenance work notifications for all business units
Perform Escalation and Notification to keep management and other business units informed during system outages
Producing Daily, weekly and monthly reporting of Network operation Performance
Provide remote technical assistance to field teams and ensure that field works are implemented without impacting the network health
Participate in the evaluation of current processes, procedures, and propose enhancements
Monitor the performance of the Mobile networks according to predefined thresholds
Enforcing adherence to the deployment process and quality control measures
Bachelor degree in Telecom / Electrical or equivalent
1 year of experience in related field, fresh graduates are welcomed to apply
Good knowledge in MS Office applications
Motivated team player
Good English (oral and written)
Computer Literacy knowledge

Specialist NOC Engineer Resume Examples & Samples

Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address Integration & Recording related product issues and resolve high-level issues
Maintain quality and on-going internal and external communication throughout your analysis
Provide high level of support and minimize R&D escalations
Prioritize daily missions/cases and mange critical issues and situations
Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers
Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes
Willing to perform on call duties as required
Ability to prioritize and execute tasks in a high-pressure environment
Self-motivated and directed, with keen attention to details
Team Player - ability to work well in a team-oriented, collaborative environment

L NOC Engineer Resume Examples & Samples

Observe monitoring displays, queues and task streams to ensure that all alerts are properly classified and routed to the appropriate resolver teams
Classify and dispatch alerts in monitoring tools and ServiceNow (ITSM) according to Service Level Agreements (SLAs)
Escalate unremediated or unacknowledged alerts through appropriate escalation queues to ensure that client impact is minimal
Prevent false alerts from entering the resolver team’s queues
Review current situation status and relevant information from previous shift and accept accountability for client service impacts during the operating shift
Remediate system alerts/alarms when provided a Standard Operating Procedure (SOP) in order to minimize client impact and unnecessary escalations to resolver teams
Build knowledge of a variety of Products in the ITaaS Toronto portfolio by the appropriate use of DDU and other reference materials
Microsoft SharePoint
Develop working knowledge of a variety of tools in the ITaaS Toronto portfolio by the appropriate use of DDU and other reference materials
Microsoft System Center
Moogsoft Incident.Moog
Service Now
1 - 2 years prior experience operating in a technical environment
Prior system administration or support experience on Microsoft technologies
Client focussed
Diligent and detail oriented
Solid team player
Strong written and oral English communication skills
Analytical approach to Problem Solving
Ability to work at a fast pace

Noc Engineer Resume Examples & Samples

Real time and continuous follow-up with incident management and support teams regarding service incidents and requests, reducing aging tickets to meet service level agreements
Gather and analyze requirements to improve existing processes
Identify requirements by establishing personal rapport with clients and stakeholders
Manage events, capture alerts, raise incident tickets and escalate to appropriate teams
Organize information by studying, analyzing, interpreting and classifying data
Provide technical support for issues with Active Directory, Security, VPN, Linux/Widows, Legacy systems, routers, printers, Wi-Fi, LAN/WAN, remote desktops, NOC Tools, etc., based upon ITIL processes
Work in a dynamic environment with changing priorities
Navigate technical groups (infrastructure, security, middleware, architecture, IT Planning, etc.) to determine the correct criteria for defining and implementing solutions)
Proper ticket management with all relevant information documented until resolved
Bachelor’s degree (such as CS, EE and IS) in technical field or equivalent combination of education and experience
Experience of some or all of the following
Some Linux and Scripting knowledge
Prefer Linux+ certification

Noc Engineer Resume Examples & Samples

Provide technical support and assistance to USPS as well as other Federal Government Customers
Proactively detect anomalies and performance issues which brings resolution to meet customer satisfaction
Promote a positive team environment among direct reports and with Managers across all functional areas
Perform end-to-end trouble isolation and repair on physical and logical layer services, devising action plans for more complex issues
Work with Internal and External Support Teams as well as with the Account and Program Management teams to facilitate fault isolation and repair efforts to meet established baseline objectives
Bachelor’s degree or one or more years of work experience
One or more years of relevant work experience
Willingness to work Shifts, holidays and weekends in a 24/7 Network Operation Center environment

Senior NOC Engineer Resume Examples & Samples

Automate repetitive manual tasks and processes
Work with vendors (Verizon, Cisco, Vmware,Dell etc) to maintain business continuity
Maintain documentation including designs, configurations, and infrastructure diagrams
Perform systems, storage and network analysis for usage monitoring and capacity trending
Analyze systems errors or anomalies, as well as specific network performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service
4+ years of combined Systems/Networks/Monitoring experience
Bachelor's Degree or equivalent
Network Switching and routing troubleshooting

L NOC Engineer Resume Examples & Samples

The Engineer will be responsible for troubleshooting and resolution of all incidents
The Engineer will be responsible for Incident management, problem management, and change management
Require 3-8 year’s experience in Technical Support in Telephony and VOIP
Should have knowledge in CTI or Voice recording products
Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure

Noc Engineer Resume Examples & Samples

Responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the XOC
Provides subject matter expertise for CRAN, CMTS, transport, video, CDV, HIS, and works closely with engineering teams
Performs a variety of highly complex analytical duties in the planning development, testing, and evaluation of the network
Responds to escalations and resolves issues that arise from hardware and software failures
Manages network tuning, performance and designs strategies, and makes recommendations to improve network performance
Will work closely with engineering national teams on network operations to ensure proper and efficient operations of the network
Tests and certifies configuration, hardware and new features prior to deployment to the Converged Regional Area Network
Provides technical Tier 5 support for network problems and simulation of network issues

Noc Engineer Resume Examples & Samples

Routing Protocols
NOC Experience
Monitoring, Troubleshooting and Support Experience
Utilize monitoring tools to proactively identify problems with systems, applications, and networks
Contact internal and external customers proactively regarding service affecting outages
Work with service providers and vendors to drive issues to resolution
Provide excellent customer service while corresponding with customers via telephone and email
Follow detailed instructions to perform basic network break/fix functions
Document all pertinent information within the trouble ticket system
Basic network related projects including documentation of assets and physical labeling of server/network devices

Senior NOC Engineer Resume Examples & Samples

Confirms and troubleshoots all alerts from remote monitoring tools, Inbound Care, Ops, or Dev and works to resolve all L1 and L2 issues related with our data center, cloud environments, network infrastructure, hardware and/or applications
Verifies that all reported Incident and Problem Management tickets created for our data center or cloud environments are accurate and kept up to date and acts as second tier response and technical support for incident & problem management and resolution
Manages all incoming operations incidents in the ticketing system. Responsible for escalating and prioritizing any unresolved issues to the appropriate on-call staff so the ticket can be closed in a timely manner and reports any violations to Ops management
Manages Incident Communications regarding any Outages, Major Incidents, or Service Center Issues to Ops Managers and other Appropriate teams or personnel within SLA (Service Level Agreement) parameters. Performs timely notification updates to middle and senior management electronically and via telephone for extended outages and Maintenance Windows
Performs timely notification updates to upper management electronically and via telephone within SLA parameters. Maintains the Outage and Maintenance database, the official Outage Announcement Templates, and all other associated reports and documentation
Suggests integration of new monitoring applications into the build and deployment framework and how best to accommodate deployment and configuration management of these applications for monitoring
Responsible for defining and driving continuous improvements for the Tech Ops Service and Support teams, the Operations department, and Dev-Ops support teams based on IM, PM, and RCA process executions
Works closely with one or more product owners and cross-functional teams of application engineers, network engineers, database administrators, systems administrators and others to facilitate and promote the application of an Agile framework as individual contributor or Product owner
Provides upper management with weekly staffing reports and metrics to accurately measure the organizational needs and progression of the Site Reliability department. Accountable for the accuracy and timeliness of our Care and Trouble Free SLA Reporting
Meets regularly with operations teams, development, and other Site Reliability staff to prioritize future stage and live application, deployment, or project tasks
Responsible for adopting, recommending, and driving continuous process improvement for the organization based on findings during troubleshooting and triage of L1 and L2 Incidents. Drives integration of new QA and Acceptance Criteria into the build and deployment framework. Collaborates with members of the Software Development team on how best to accommodate Support and management considerations into the design of their applications
Aggressively follows up with Site Reliability Engineers or Engineering staff on resolution of ticket and information update so ticket can be effectively closed in a timely fashion
Assists other Operations departments with multi-level support to resolve complex, technical problems
Proofing and recommending updates, patches, replacements or upgrades to current Site Reliability Software tools and Monitoring systems. Responsible for researching and developing new Site Reliability monitoring tools as they become available
Works with other Department leads to develop, validate, and properly catalog SOP documents on the internal Opswiki and Knowledge Base
Create/Update incident and problem management procedures to be used by the 1st Level and 2nd Level 2 Site Reliability Technicians
Regularly participates in the Shift Handover process with previous and incoming shift teams to help sync and transfer any ongoing issues or outages
Available for on-call and emergency response rotation as needed
Maintains the Escalation contact matrix and processes to ensure that all levels of the Support Organization are listed and audits this list frequently and works with other staff and team members to maintain the on-call status of other Operations and Development personnel
Responds to any additional needs coming from his/her Direct Management
Ensures that the other members of the team follow and enforce the Ops Change
Control procedures and immediately escalate any violations to Ops management

Noc Engineer Resume Examples & Samples

Capable of troubleshooting common issues on Linux servers
Crisp and professional communication regarding site problems
1-2 years experience in Systems Administration or Technical Operations with an in-depth working knowledge of Linux/UNIX

Noc Engineer Resume Examples & Samples

Responsible for overall availability, communications and first level support for the Lennar production environments
Pro-actively monitor the network, voice and applications infrastructures to maintain availability, integrity, confidentiality & performance
Execute management & support personnel escalations in the event of any performance degradation or production issues
Execute daily operational checklist of the network, system and application production environments to ensure optimal availability & performance
Initiate incident management, triage and personnel escalation efforts for any production issues
Keep business teams updated with consistent and appropriate communications in the event of any production issues
Responsible for technology validation efforts for add, moves & changes to production environments
Excellent analysis, problem determination, written and communication skills
Execute & coordinate on-call escalations for 24x7x365 support to production environments
Administer and maintain Standard Operations Procedure documentation for all IT infrastructure technologies
4-6 years of related experience
Strong understanding of TCP/IP and networking technologies
CCNA or equivalent knowledge/experience
Experience with ticketing system(s)
Experience using and administering network monitoring systems [Solarwinds]
Experience in hosting co-lo environments

NOC Engineer, EIS Resume Examples & Samples

Experience with VMware implementation and management
Knowledge to provision VMs
Support the migration of virtual servers from VMware 5 to VMware 6
Good Understanding of monitoring and alerting tools: App D, Extra Hop, Splunk
Powershell Scripting
Windows HA Clustering and SQL AoA knowledge

Senior NOC Engineer, EIS Resume Examples & Samples

ESXi & vCenter hardening
VMware certifications a major plus such as VCAP-DCA, VCP, VCDX-DCV
Experience with vBlock and Nutanix platforms is preferred
Strong Windows 2012 Administration and AD Experience
Linux Red Hat 6.6 - 6.8
Citrix and IIS administration
EMC Storage Administration

Datacenter / NOC Engineer L-rd Shift Resume Examples & Samples

Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix
Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to client distribution list
Create and follow up to change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements
Interface with financial instutution's personnel and vendor personnel including Network (Arista, Cisco), Carriers (Zayo, Lightower), market data providers (ICE, NSDQ, BATS), Server (HP) and storage (NetApp) to perform needed support
Racking, stacking and cabling of equipment
Certification(s) in areas of expertise MCP, CCNA or higher
This position is 3rd Shift

Noc Engineer Resume Examples & Samples

Monitor, troubleshoot, track all network issues, report incidents
To assist in the development of departmental processes, maintaining and improving on the ISO/IEC 20000 and ITIL levels of quality already achieved
To develop and implement measures for the proactive and reactive monitoring of network services and to troubleshoot areas of poor performance and identify effective solutions for their remediation using the range of available tools, Solarwinds, QOS Toolset
To ensure the Comms team support the successful delivery of business projects
To pro-actively monitor Veolia UK and Ireland Network systems ensuring the security and integrity of data held within and that capacity is appropriate for the needs of the business
Through a process of continuous monitoring and measuring to identify areas of strength and opportunities for development and report recommendations for improvement to the Infrastructure Principle
To define, monitor, measure and report quantitative and qualitative metrics for the objective assessment of service standards and seek opportunities for their improvement
ITIL Foundation
One or more of CCNA, CCNP, CCSA
Appropriate level of technical experience working with network technologies
Experience of managing and delivering services using the latest industry technologies, such as High bandwidth data centre switching, MPLS networks, Secure Wireless networks
Practical experience of implementing and employing the principles of the ITIL Service Management framework and its complementary quality standard ISO/IEC 20000
First-hand experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function
Working under pressure, being able to deal with several problems simultaneously, and maintaining a focus on team performance and targets
Strong analytical thinker who enjoys solving problems, successful candidates will thrive in a high-pressure environment with shifting priorities, able to assess a situation and determine tactical steps forward
Knowledge of Cisco routers, Cisco switches, Firewall’s, WiFi Technologies

Noc Engineer Resume Examples & Samples

Provide reliable application support which includes proactive monitoring, troubleshooting, and system optimization
Own and manage escalated support cases
Knowledge and experience to maintain technical processes and automations/scripts
Good analytical and debugging skills, strong software aptitude and creative ability, a meticulous approach to analyzing and resolving complex technical problems
Perform root cause analysis to completion and resolution
Log and document all issues in our issue tracking system, updating cases as needed until resolved
Become an expert in using our applications and develop understanding of how the application works at a low level
Manage case load to meet defined service levels
Provide feedback on how to improve the product
Help improve customer support methods and processes
Bachelor’s degree in a technical field
Minimum 2 years of experience in IT and/or Engineering fields, with 1+ year in an Application
Strong operating systems knowledge – Linux (Red Hat/other), Windows (all flavors)
Must be able and willing to work flexible shifts, including nights
Strong verbal/communication skills required
Ability to adapt and work in a fast pace environment
Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards
Must demonstrate ability to working with cross functional teams
Strong account/customer management skills
Familiarity with Salesforce case management system a plus
Knowledge of networking a plus
Knowledge of automation/scripting languages a plus (Perl, Python, other)

L NOC Engineer Resume Examples & Samples

Take ownership of reported network issues and provide assistance in quick service restoration and problem resolution
Proactively monitor and manage warnings/alerts/alarms generated by the OSS Toolset, providing feedback to the OSS Team where necessary
Ensure our network infrastructure is at optimal performance by use of monitoring and network optimisation toolset
Manage support cases escalated from 1st Line Support Team within the ITSM platform
Play an active part in the Incident Management process, owning service issues until resolution
Ensure all SLA and OLAs are achieved, escalating to the Team Leader where necessary
Reproduce issues in the lab environment and work with escalation and development Engineering (TS) team to provide a workaround or resolution
Work alongside members of the team with technical issues that need further troubleshooting before escalating to Engineering (TS)
Take ownership of complex investigations and work closely with Engineering (TS)
Ensure customer relationships are managed through proactive rapid customer communication
Problem troubleshooting and isolation; performance tuning and optimization
Document phone and e-mail communications with customers and partners, capturing chronicle events involved in the entire troubleshooting process within the Virgin Media ITSM
Provide necessary support to the Service Relationship Managers during technical escalations
Develop and maintain troubleshooting skills on all Virgin Media WiFi products
This is a highly-technical role and strong knowledge of the TCP/IP stack is required
Must hold valid/recent CCNA or equivalent qualification
Cisco IUWNE certification or equivalent qualification/demonstrable experience
A minimum 5+ years of experience working in the network support space as described herein
ISP experience and can demonstrate a clear understanding of WAN & Data Centres E2E
Cisco WAN networks
Network planning, monitoring & troubleshooting tools (Preferably Solarwinds)
OAM systems
Cisco & Checkpoint FWs
Experience troubleshooting STP, ACLs, VLANs, Multicast, VRRP, BGP, OSPF, RIP, MPLS
Understanding of Web Technologies, Linux, VM systems (VMWARE)
Experience providing support to direct/indirect customers, contractors and field personnel in resolving company product related issues
Positive, can-do attitude and passionate about increasing customer satisfaction
Excellent all-round trouble-shooter with a logical and methodical approach
Must be able to prioritise tasks
Documenting sequence of events related to resolving technical issues
Methodical and calm approach to major incidents

Noc Engineer Resume Examples & Samples

You will be entrusted with full access to the NOC: LLU, IPStream, TV, Transmission and Voice networks and platforms. Your remit will included Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution
You will be tasked with taking ownership of incidents, assessing their impact, prioritising resources and driving solutions
You will get the opportunity to work with new and legacy industry network monitoring and management tools to detection and diagnosis incidences, to expand your knowledge of the whole NOC and drive innovation
You will engage with multiple internal and external stakeholders, from our system engineers and support staff to our multi-vendors and external partners, to ensure minimum disruption and downtime on the network

Noc Engineer Resume Examples & Samples

To ensure production uptime by responding timely to alerts and incident reports; to escalate to other teams when managing the incident and driving it to resolution
Be part of a Day/Swing/Grave Shift schedule
Work on assigned tickets for NOC/DCO type of tasks
Be the core hub of communication for notifications, maintenance, and critical updates
Provisioning (user accounts, IP assignment, DNS configuration, server pool management, Nagios monitoring configuration and server maintenance)
Server build and installs, server upgrades, network equipment installation. Maintaining hardware inventory and audits
Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
Knowledge and skills in network and system administration, of all Shutterfly brand’s architecture and platforms
Participate in a 24x7 oncall rotation as required
Min 12-18 Months experience in a Technical Support or similar role
Proven track record within a NOC, Data Center, IT, Internet Operations or ISP environment
Good knowledge of Linux kernel, command line and system diagnostics (to junior sysadmin level)
Basic knowledge of the OSI model, switching and internet routing technologies (to junior network administrator level)
Good system and network diagnostic skills
Experience configuring internet applications such as Apache, Tomcat, BIND
Experience of network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMP)
Exposure to scripting basics. Experience of scripting (Bash, Perl, Python) and other web application languages (SQL,PHP)
Strong analytical skills and able to collate and interpret data from various sources
Experience of analyzing system and network performance a plus
Capable of multi-tasking, good time management and prioritization of
Workload
A team player and works well with various teams, can multitask and being quick to learn and able to deal with a wide range of issues
Clear communicator (both written and verbal)
Good communicator with a natural aptitude for dealing with people
Good technical or WIKI documentation skills
Willing to learn and develop new skills
Good self-awareness. Actively seeks out tasks that help develop skills and knowledge
Ability to work on own initiative. Actively seeks ways of improving existing systems and processes
‘Can do’ attitude. Flexible and adaptable approach to problem solving

Noc Engineer Resume Examples & Samples

Should have minimum of 3 yrs of work experience in IT service operations
Good understanding of ITIL standards and should have worked in the ITIL framework
Should be well versed with Event Management and Incident Management processes
Candidate should have prior work experience of NOC environment and global support (for different regions across the globe)
Candidate should be aware and have worked on at-least 1 or 2 monitoring tools (BEM or SolarWinds)
Should have worked on at-least 1 or 2 ITSM tools (Remedy or ServiceNow)
Provide 24 hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software
Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve
Very good understanding of different server & network infrastructure
Very good understanding of Firewall, Router configurations
Should have good understanding of Security alerts incidents and basic understanding of SOC environment
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Problem identification, workaround and resolution along-with timely follow up with customers via e-mails or phone calls
Excellent written and verbal communications skills and customer focused
Ensure processes and policies are being adhered to and standards are being met
Incident Managers are on the front line during major service issues, so need a cool head and the ability to make others feel at ease. As well as keeping calm, Incident Managers need to think fast to resolve and restore services within a business
As part of their role, Incident Managers need to use systematic methodology to evaluate, design and implement process or technology change to achieve measurable business benefits. They need to make recommendations based on clear, reasoned arguments and be able to spot problems before they occur
Should be well versed with Change Management process and should have attended CAB meetings
Ability to chair and drive conference calls independently and deal with international counterparts
Good ability to learn new infrastructure and processes
Should be a quick learner with an positive attitude

Noc Engineer Resume Examples & Samples

Windows 2003-2008 Server Support Experience (DHCP, DNS configuration/Perform routine Operational Demand Requests such as DNS, DHCP, Server or Network changes. This person should be able to log into a Server reset logs, reset a Server, understand patching and server functionality
Cisco Routing Switching Support Experience-port configuration, perform basic commands and troubleshooting multicampus, complex networks supports over 4500 Network devices
Break/Fix of Network Devices, Cisco 6500/7200 and triage problems and resolution
Perform network diagnostics to re-mediate detected/reported network incidents
Perform scheduled network configuration changes (SW/HW)
Work with groups within IT Infrastructure and IT Applications in resolving problem issues

Specialist NOC Engineer Resume Examples & Samples

Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways
Should have worked in PBX/ACD
Good knowledge of Windows operating system
Should have good troubleshooting and problem solving skills

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