Knowledge Management Analyst Resume Samples

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B Larkin

Bobbie

Larkin

452 Joel Isle

Chicago

+1 (555) 337 3330

452 Joel Isle

Chicago

Phone

p +1 (555) 337 3330

Experience Experience

Dallas, TX

Knowledge Management Analyst

Dallas, TX

Witting, Boyer and Towne

Dallas, TX

Knowledge Management Analyst

Contribution to enhanced business performance through effective KM assets deployed for optimal use throughout the organization; assertive engagement to activate use of knowledge
Partner with GBS teams to identify, analyze and address critical knowledge areas; conduct case analysis and provide insights to case teams to identify opportunities and improve knowledge content
Perform activities related to taxonomic organization of assets and metadata tagging, version control, consolidation and archiving
Consult with end users regarding problems using the Intranet. Conduct basic troubleshooting and escalate to technical team as necessary
Leverage existing IT tools; conduct user-level testing for development and ongoing improvement of systems and processes
Contribution to continuous improvement through cultivated communities of practice, assertive management of knowledge resources and innovative methods to activate and foster use of knowledge resources among user groups
Identify process improvement opportunities by applying LEAN principles to bring continuous improvement to policies, SOP’s, work instructions, agent utilization and action plans

Phoenix, AZ

Knowledge Management Analyst Trainee

Phoenix, AZ

Schimmel and Sons

Phoenix, AZ

Knowledge Management Analyst Trainee

Under supervision of the Knowledge Management and Requests Team Lead, assists and supports the development and maintenance of project documentation
Receives training and assists in developing data training curriculum for central analysts
Works with team lead to assist in filtering and assigning ad hoc data requests from internal staff members across the NYCDOE
Assists in the development of templates and designs promoting knowledge sharing practices
Receives training in and assists in the review of DOE data systems in order to support policy and inform instruction
With guidance from the Team Lead, communicates with clients to gather information for data requests, including related policies, timelines, and expectations
Receives training in the drafting and/or editing user guides for internal communications and for use by non-technical users

present

Detroit, MI

Senior Knowledge Management Analyst

Detroit, MI

Vandervort-Romaguera

present

Detroit, MI

Senior Knowledge Management Analyst

present

Maintaining and helping to manage the weighting application and serving in a configuration management and quality assurance capacity
Developing and maintaining comprehensive procedures and supporting documentation to manage applications
Assisting with the design and conduct of evaluations to assess the output of activities, production, and mission impact
Improving and tailoring existing applications to communicate priorities
Working knowledge of relational databases is helpful
Working Knowledge of SharePoint imperative
Monitor and gather feedback on knowledge content utilization and effectiveness

Education Education

Bachelor’s Degree in Knowledge Management

University of California, Irvine

Bachelor’s Degree in Knowledge Management

Skills Skills

Excellent collaboration skills; facilitation skills highly desirable
Share Point 2013 knowledge is a great advantage
Exceptional attention to detail, strong analytical, troubleshooting and problem solving skills
Excellent writing skills and ability to communicate effectively,
Adaptable and capable to work within tight deadlines often with incomplete or un-developed information
Ability to set and achieve personal (and if applicable team) targets and deliver meaningful outcomes
Strong project management capability with deadline focused mentality
Certified Knowledge Manager (Knowledge Management Institute)
Ability to manage time, balance multiple tasks and constantly work with changing priorities
Operating Group/Industry knowledge

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15 Knowledge Management Analyst resume templates

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Knowledge Management Analyst Resume Examples & Samples

Work with members of the firm to define, analyze, and write specifications for Knowledge Management applications/solutions. This may also include writing use cases
Work with the members of the KM team to develop and deploy solutions and tools to strengthen Knowledge Management across the firm
Work closely with Applications Development and end users during entire project and product lifecycle to ensure success and completion of the work
Establish and maintain operating procedures, testing and quality assurance measures relating to KM tools and projects. Work with Project Services to complete testing and QA of KM tools
Working either independently or in conjunction with IT Training, develop training and support materials for KM applications and processes
Provide ongoing support to the firm's KM Tools. Develop FAQs and troubleshooting support materials for User Support. Act as second level of support for tools and processes
With KM Manager and Product Manager, develop communication strategy for KM tools and coordinate communication to users. Establish and maintain strong communications with users across the firm
Champion the use of KM Tools by working with Practice Development and directly with lawyers to encourage adoption and compliance
Monitor the use of KM tools and recommend enhancements to tools as needed
Performs other work-related duties as assigned
Bachelor's degree in computer science, communications, information systems, library science, or related field
Law firm experience in the area of Knowledge Management preferred, with a focus on search and social media
Helpful to have experience with development of precedent collections, document automation, taxonomy development/design, workflow and/or business process improvement
Experience training non-technical professionals to use applications very important
Must have strong written and oral communication skills and be able to explain concepts and provide direction to all levels of staff and attorneys
Must be able to see big picture and help design solutions that leverage or integrate with existing tools and technologies
Excellent customer service orientation, responsive and cheerful
Experience testing/QA of applications is important
Working knowledge of relational databases is helpful
Prior experience with enterprise search is helpful
Familiarity with taxonomy design/metadata design principles desired
Must be both a self-starter and a team player
Ability to organize, plan and carry out multiple projects simultaneously
Must have excellent people skills
Experience in marketing, sales or business development is helpful

Knowledge Management Analyst Resume Examples & Samples

Identify opportunities to develop knowledge articles and content to support the GBS Service Delivery Operations
Collaborate with stakeholders, negotiate content requirements and deadlines, and help design materials to improve service delivery and increase customer satisfaction
Conduct regular meeting routines as needed with global/functional teams and internal teams to facilitate communication, monitor activities, track progress, and address/resolve issues
Partner with GBS teams to identify, analyze and address critical knowledge areas; conduct case analysis and provide insights to case teams to identify opportunities and improve knowledge content
Govern knowledge management process, goals and on-going programs to support the service centers (hubs)
Collaborate with stakeholders to ensure knowledge management best practices across GBS
Build and maintain knowledge management module templates in Salesforce; ensure template standards and guidelines are followed and updated when required
Monitor and gather feedback on knowledge content utilization and effectiveness
Implement and monitor operational KPI’s and reports to identify knowledge management issues and actions that achieve performance targets
Identify process improvement opportunities by applying LEAN principles to bring continuous improvement to policies, SOP’s, work instructions, agent utilization and action plans
Build and maintain actionable and measureable knowledge management programs based on Coca-Cola corporate strategies and visions, increase the effectiveness of the GBS organization and help build a world-class experience for customers
Understand and help shape leading and emerging practices for knowledge management based on industry trends and external market intelligence to proactively drive value and high performance
An exciting job with various challenges that really makes a differences
A global client group and daily opportunities to develop your network
An opportunity to grow with us, within the team and within GBS
A truly international work environment in a vibrant capital
3 to 5 years of experience in Shared Services or a Business Services support role, preferably with in a global environment
Understanding of Service Center Operations and ways of measuring success in this environment
Excellent Excel and PowerPoint skills, good knowledge of MS Office tools
Functional expertise with case management systems and CRM, specifically Salesforce.com, including experience with Salesforce Service Platform and knowledge of offerings and applications
Continuous improvement approach (OE/LEAN/Six Sigma): Knowledge of Operational Excellence methodology, LEAN/Six Sigma Green Belt or higher preferred. Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes. Track record to drive business results – identifying and capitalizing on opportunities and risks/issues, assessing implications, formulating recommendations, and driving sound decisions that deliver results

Knowledge Management Analyst Resume Examples & Samples

Be responsible for supporting the creation of tools and templates for the following types of knowledge
Bachelor’s degree in Business, Instructional Design, Human Resources or similar field is required, MBA is preferred
3+ years of experience in knowledge management is required
Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes is required
Track record to drive business result, identify and capitalizes on opportunities, identify risks/issues, assess implications, formulates recommendations, and drives sound decisions that deliver results is required
Relationship management, coaching and collaboration skills are required
The ability to be an analytical and strategic thinker is required
Uncompromising commitment to client and customer satisfaction is required
Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities is required
Excellent written and verbal communication abilities is required
Experience working in a shared service environment is preferred
International exposure in shared services is preferredDatabase

Senior Knowledge Management Analyst Resume Examples & Samples

3+ years of experience (of the requisite related work experience) designing and developing databases and other applications on IC computer networks
Demonstrated extensive knowledge of developing custom database scripts, queries, and graphical interfaces related to IC priority and/or requirement management systems
Demonstrated experience with and comprehensive knowledge of the concept of operations, policies, and procedures
Significant demonstrated experience working with IC requirements management systems, processes, and procedures

Knowledge Management Analyst Resume Examples & Samples

Responsible for the development, planning, design, testing, implementation, upgrade, and management of internal and external SharePoint sites (includes 2013 and future upgrades) supporting AFRC and its partners
Functions include, determining overall website design and structure, monitoring web site functionality, security, and integrity, troubleshooting and resolving problems, reviewing, testing, collecting and analyzing website statistics, evaluating new web applications and providing technical advice to web content providers
Analyzes AFRC’s information architecture, understand MAJCOM, Base and Wing departmental requirements, to configure and maintain organizational taxonomies, site collections, policies, procedures, and solutions
Analyzes, designs, and develops custom Business Intelligence solutions utilizing SQL Server Analysis and Reporting Services, integrated with SharePoint
Maintains log of all changes made to farm
Works closely with developers to install, debug, and maintain necessary code of assigned software

Knowledge Management Analyst Resume Examples & Samples

Experience with AT&L Correspondence and Task Management System (CATMS) or similar task tracking/workflow systems
Knowledge of Pentagon and specifically OSD roles and responsibilities
Experience with Defense Travel System (DTS)
Knowledge of DoD Automated Times and Attendance Production System (ATAPS)
Knowledge of Lean/Six Sigma, Continuous Process Improvement

Knowledge Management Analyst Resume Examples & Samples

5+ years of experience with information management
3+ years of experience with Microsoft SharePoint
Ability to build relationships with multiple clients
AA degree
Experience in an Air Operations Center or on Air Force staff
Ability to work in a fast-paced environment and adapt to changes in tasking
Possession of excellent planning, organizational, presentation, interpersonal, teaming, and analysis skills
AA degree in Information Management, IT, Business, or a Cyber-related field preferred; BA or BS degree a plus

Knowledge Management Analyst Resume Examples & Samples

8 to 10 years of experience with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD. Experience may substitute education
Familiarity with the Executive Office of the President, Office of the Director National Intelligence, the Intelligence Community and other relevant communities
Familiarity with developing and delivering knowledge sharing programs and with the customer’s information infrastructure
ISSA/Secret security clearance
Experience in business processes

Senior Knowledge Management Analyst Resume Examples & Samples

Assisting in developing and maintaining databases and automated diagnostic tools; create custom graphical views; capture policymaker positions throughout priority deliberations; and manage underlying information needs
Maintaining and helping to manage the weighting application and serving in a configuration management and quality assurance capacity
Improving and tailoring existing applications to communicate priorities
Developing and maintaining comprehensive procedures and supporting documentation to manage applications
Assisting with the design and conduct of evaluations to assess the output of activities, production, and mission impact
Facilitating structured focus groups and managing information needs
Produce reports incorporating text and graphics to convey complex concepts in easily understandable terms
Availability for meetings, consultations and any related tasking and deadlines
Ability to produce deliverables in formats as required by staff leadership. Formats may include standard Microsoft documents (Excel, Word, and PowerPoint), electronic/soft copy matrices and/or web-enabled formats
Ability to work with senior officials, to build and sustain professional networks in a diverse, fast-paced, multi-task environment, and to manage competing priorities
Be adaptable and flexible to perform a range of tasks and work with many different offices and organizations in the Intelligence Community (IC)
Of the IC's structure and IC member organizations' roles and capabilities

Knowledge Management Analyst Trainee Resume Examples & Samples

Receives training in and assists in the review of DOE data systems in order to support policy and inform instruction
Receives training and assists in developing data training curriculum for central analysts
Works with team lead to assist in filtering and assigning ad hoc data requests from internal staff members across the NYCDOE
Receives training in the drafting and/or editing user guides for internal communications and for use by non-technical users
With guidance from the Team Lead, communicates with clients to gather information for data requests, including related policies, timelines, and expectations
Assists in developing documentation suitable for a variety of audiences, including administrators, analysts, and SQL developers
Assists in the development of templates and designs promoting knowledge sharing practices
Under supervision of the Knowledge Management and Requests Team Lead, assists and supports the development and maintenance of project documentation

Knowledge Management Analyst Resume Examples & Samples

Conducts activities related to the knowledge management processes, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes
Minimum five (5) years of experience as a Knowledge Manager and working with Knowledge Management Programs
Certified Knowledge Manager (Knowledge Management Institute)
Experience creating and maintaining SharePoint applications/pages
Experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy
Ability to develop briefing materials, administrative, and logistics support
Excellent writing skills and ability to communicate effectively,

Knowledge Management Analyst Resume Examples & Samples

Acts as a contact regarding day to day knowledge management related enquiries and responsible for managing and maintaining the knowledge database in a clear, consistent and understandable manner
Manages account’s knowledge, coordinates and implements knowledge changes. Ensures that changes and updates are documented and communicated to the knowledge users
Support the development and implementation of work instructions and procedures
Responsible for working with BT / Customer stakeholders and interacting with BT teams to document and display data stored in the Knowledge Base
Ensures that the required people are engaged in the data collection, validation and review process, and all knowledge changes are implemented according to the knowledge management change control process
Ensures that requests / initiatives of improving the functionalities of the KM tool(s) are communicated to the responsible support group(s)
Works to maximise re-use of existing standards, process and procedures both within the account and across Service assurance
Prepare Knowledge Database standard and ad hoc reports
Completes own role independently or with minimal supervision/guidance
Prioritises and organises own work to deliver to agreed deadlines
Determines when problems should be escalated to a higher level
Share expertise with peers
Can tolerate stress & able to cope with pressure
Willingness and ability to learn fast
Good relationship, problem solving, analytical and communication skills
Speaks fluent English and Hungarian
Relevant professional experience is an advantage
Sound knowledge of ITIL standards is an advantage
Share Point 2013 knowledge is a great advantage

Knowledge Management Analyst Resume Examples & Samples

Assists in the development and definition of knowledge management systems; deploys knowledge management programs knowledge management technologies tools and concepts
Assists deployed knowledge management program teams to audit and maintain implemented knowledge management programs
Works in conjunction with appropriate parties to identify, design, develop and implement processes, procedures and reusable templates that support or enhance the knowledge management program
Develop knowledge sharing strategies and processes; ensures knowledge architecture is administered
Coordinates and maintains content, tools and change management delivery channels within web based delivery environment. Ensures latest tools are incorporated into knowledge management programs
Facilitates knowledge sharing and ensures consistency of understanding across business units
Develops and integrates knowledge infrastructure and processes, plans, standards, reuse; ensures proper training
Locates appropriate knowledge management content within the company in order to enhance the delivery processes and to efficiently transfer knowledge to employees
Represents the business unit to define requirements and business cases for the technology developments
Coordinates with business and technology teams ascertaining system requirements, such as program functions, output requirements, input data acquisition, execution of users acceptance and may coordinate testing, and system techniques and controls
Requires knowledge of computer system capabilities, business processes, and workflow
BA or equivalent + 0 yrs experience
Knowledge of ITIL Processes
Strong organizational skills; must be able to multitask, balance, and prioritize work without sacrificing attention to details
Strong writing skills; must be able to intuit technical assumptions and compel SME input in a high-pressure environment
Experience working with industry knowledge management programs, tool and techniques
Must be able to come up to speed on new project areas quickly as this role will grow quickly
Assists in creating project plan, etc. for completing documentation
Interpersonal skills for communicating and providing leadership and work guidance to less experienced personnel

Knowledge Management Analyst Resume Examples & Samples

Integral leader in the design and definition of the knowledge management
Define end user needs (Advisor, Customer,Dealer & Business Unit)
Lead new author training sessions for KM users to ensure proper use of application
Develop and recommend new methods, tools, techniques and suggested enhancements with a focus on improved advisor/customer experience while reducing cost
Lead project tasks to accomplish goals and objectives which align with the
Knowledge Management Team strategy
Effectively collaborate with organizations across the company, including but not limited to: Sales and Marketing, Aftersales, Engineering, Communications, Marketing, and Legal Staff
Demonstrated strong understanding of customer service industry
Project and process management skills
Proven record of driving change
Ability to challenge current processes in efforts to continuously improve the customer experience
Effectively communicate and influence without direct authority within the internal business structure
Possess the flexibility to work both independently and in a team setting
Ability to manage multiple priorities as well as demanding timeframes and deadlines
Strong relationship building capabilities
Effective verbal and written skills that clearly and concisely communicate to various audiences, in a variety of settings

Knowledge Management Analyst Resume Examples & Samples

Assists in the development and definition of knowledge management systems and documentation; deploys knowledge management systems/services and technologies, tools and concept; Creates Engineering and Operational related KM/KE documentation (Deliverables, SOPs, Work Instructions, etc.)
Assists deployed knowledge management program teams to audit and maintain implemented knowledge management systems, services, and tools
Works in conjunction with appropriate parties to identify, design, develop, and implement processes, procedures, and reusable templates that support or enhance the knowledge management capabilities across the Program
3 years of experience in KM/KE related practice
Superb writing skills
Superb data research/gathering/analysis skills
Superb communications and people skills

Knowledge Management Analyst Resume Examples & Samples

Owns, authors, edits publishes and maintains technical content articles. Works with e-Support teams for content publishing & web placement
Ensures that all knowledge and content source documents are technically and mechanically accurate by applying the required set of professional standards
Proofs documentation for consistency with regard to audience clarity, organization, readability and completeness
Provides process and policy advice to internal and external customers
Simplifies difficult concepts for non-technical users
Assists in ensuring findings from product launches, revisions, transitions, call drivers are accurately translated into relevant technical content
Meeting regularly with business support teams & management to understand product /technology readiness trends and facilitate action to address policy, process, and/or quality issues via technical content
Working with L2/L3 team and other areas of the organization to help identify feedback from the floor on critical issues affecting support domain & incorporate into technical content
Regularly interacting with L2, Support & REC colleagues or customers generally up to senior level management
Partnering with the business and cross functional subject matter experts in Product Engineering, Services Engineering, e-Dell & Contact Reduction orgs to assess and customize articles based on current and future needs
Strong Technical writing skills with proven track record of prior authoring & publishing content
Very strong English, grammar & professional writing skills. Typing speeds at 50 WPM min required
At least one industry standard certification each for hardware & for software (Microsoft, CompTia, etc.)
Strong Content Publishing, Authoring skills including but not limited to HTML, Microsoft Publisher, Dreamweaver, Oracle Knowledge
Understanding of call drivers and ability identify areas of opportunity to reduce contacts into the network based on data
Strong data analysis skills, ability to analyze, summarize and present performance data as analysis action plans. Comfort with extracting relevant information from large data sets
Strong PowerPoint, Excel, Advanced Excel, and other Microsoft office skills
Rigorous attention to detail in executing projects
Complete understanding of Delta and Knowledge toolsets
Ability to work well independently and in a team environment with minimum supervision
Strong organizational skills and personal effectiveness

Knowledge Management Analyst Resume Examples & Samples

Conducts activities related to the knowledge management processes, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes Daily activities include
Post, edit, distribute and maintain appropriate content for classified and unclassified website/portals
Develop and maintain an accurate, consistent, repeatable process for responses to official questions by collecting, consolidating, and preparing written responses to external RFI or internal query from leadership
Create and maintain records in compliance with DoD Records Management policies and directives
Organize data, establish file structures, and ensure information is captured and stored in locations accessible to various user groups
Develop TTPs for coordinating the flow of information and work to periodically test these TTPs during exercises
Integrates information from departments and functions throughout the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers
Trains and educates front-end users of the knowledge management tools
Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements
Monitors solution benefits and key measures of success to ensure that ongoing benefits are realized, and facilitate development of controls with business partners through streamlining processes and system automation
Supports all positions with appropriate analysis and backup materials, collaborates across many business units to communicate complex concepts
Bachelor’s Degree or higher from an accredited college or university in Information Systems, or related discipline
TRAVEL: CONUS/OCONUS

Knowledge Management Analyst Resume Examples & Samples

Knowledge of Knowledge Management concepts acquired from a college degree or individual course training
Knowledge of SharePoint 2016 and Office365 platforms
Ability to contribute to the identification of clients’ needs, develop an overall strategy to address the business needs, recommend appropriate solutions, manage the clients’ expectations, and influence and persuade others
Ability to organize, manage, develop, and implement online collaborative social networking environments to facilitate knowledge sharing and knowledge transfer
Experience in supporting the knowledge sharing needs of teams by facilitating cross community members to assist each other in sharing experiences, suggesting new ideas, and exchanging information on community–related issues and challenges the group is facing
Experience with assisting clients and KM user communities in increasing work efficiency by coordinating, promoting, sharing, and leveraging knowledge and information resources and analysis tools across the organization
Experience with providing KM education and collaborative awareness activities or Web casts on key thought leadership
Ability to be open to others’ opinions and feedback
Ability to be a creative thinker with a willingness to explore new ideas and approaches, delivering analysis through effective communication
Possession of excellent listening and presentation skills
Certified Knowledge Specialist

Knowledge Management Analyst Resume Examples & Samples

Location: Staines, TW18 3BY (office based)
Salary: Competitive
Create a safe environment with the aim of achieving a zero incident workspace and ensuring that teams take responsibility for themselves and each other
Engage with key stakeholders to gather artefacts for publishing
Ensure artefacts adhere to standard naming conventions to aid simple search
Publish documentation to create initial baseline
Update documentation as required by stakeholders
Manage release schedule and communication on new publications and updates
Coordinate with other similar functions across the enterprise to ensure consistency, connection and agreed master-ship (source) and linking of all relevant published information
Support Knowledge Managers in designing, implementing and running best practice knowledge management approach
Contribute to work-streams to deliver objectives to agreed targets
Collect, collate analyse and present sometimes complex information in line with requirements, policies and procedures, identifying and resolving any information gaps or conflicts
Operate in line with Centrica approach and values
Experience in managing documentation on a large scale

Knowledge Management Analyst Resume Examples & Samples

*Entry Level w/Active TS/SCI Clearance***
*Working Knowledge of SharePoint imperative***
SharePoint and or database administrator experience in data analytic and visualization
Requires 0 to 2 years with BS/BA or 6 to 8 years no degree
SharePoint design, development, and administration
Knowledge and experience within IC DTE or other Intelligence Community Information Technology Enterprise (IC ITE) providers
Strong attention to detail and ability to take direction
Proficient using the MS Office suite of applications (MS Word, Excel, PowerPoint, MS Project)
Experience and knowledge within the Intelligence Community

Knowledge Management Analyst Resume Examples & Samples

Work closely with PMSO team and global solution teams to disseminate F&M knowledge products (e.g. case studies, policy notes, working papers etc.) and manage the quality of design and contents
Draft and produce Feature Stories, briefs, and other knowledge products as needed to ensure knowledge dissemination within F&M
Support preparation of the monthly Newsletter and create HTML based newsletter. Manage distribution lists in Lyris and monitor the statistics on Newsletter outreach through the system
Work with the PMSO team to innovate in the F&M K&L sphere. Suggest and design new products, courses, and tools.Data analytics and visualization
Review and analyze data from internal databases and sources to prepare monthly reports highlighting key aspects and activities to be reported to internal clients
Develop creative F&M KM products using data visualization tools (e.g., Tableau, infographic etc) to ensure effective and impactful outreach
Prepare portfolio reports based on the F&M portfolio dashboard
Analyze quantitative data and produce periodical reports.Managing Websites and new site development
Maintain the F&M Portal. Ensure that content is kept fresh, attractively-designed, well-organized, and pages and documents are correctly tagged so they may be found via search
Track and report on website metrics, working cooperatively with key team members to make the website run smoothly
Act as the Information Management focal point for F&M. Promote knowledge-sharing within the unit and assist others as needed with the Bank’s documents and records systems. Keep up-to-date on the policies and procedures for filing and disclosing documents. Relay changes and updates to the unit as a whole.Communities of Practice
Support F&M’s communities of practice, ensuring that tools and techniques including online collaboration platforms, virtual meeting technology, etc. are made available and are used effectively and that community-generated content and expertise is captured, catalogued, and is easily accessible within and across communities.Publications, coordination of outreach activities and Branding
Curate the F&M publications, reports, working and discussion papers and knowledge notes series. Establish uniform standards, templates, and style guidance for these publications and edit submissions to meet those requirements. Ensure publications are properly disseminated through all available channels, both external and internal
Coordinate with F&M group communication team in managing outreach efforts
Liaise with partner communications specialists and coordinate information sharing between F&M Management Team, field staff, donors and clients. Learning
Coordinate F&M learning program, through both face-to-face and online learning events. Function as the point-of-contact for these events, and provide online moderator support during these events
Coordinate F&M GP learning events, including Annual and Spring meetings, retreats, seminars, eternal conferences, Masterclasses, BBLs etc
Master’s degree with 2 years of experience or equivalent combination of education and experience
Advanced knowledge of information resources and information technology. Demonstrated experience using SharePoint, Tableau, Adobe Illustrator or Photoshop, InDesign, IRIS, Business Warehouse, Dreamweaver and HTML; Kaltura, Imovie; Survey Monkey or Gizmo
Excellent oral and written communications skills in English. Other WBG language is a plus
Ability to gather and organize information and resources, compile data and prepare statistics, and to synthesize knowledge from diverse sources of information
Ability to deal sensitively in multicultural environments and build effective working relations with local and international partners in the private sector, academic advisors, and clients across the WBG, including junior staff, managers and regional units
Knowledge of the Finance and Markets Sector a plus.Competencies
Deliver Results for Clients - Contributes to delivery of results for clients on complex issues. Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients’ most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients
Collaborate Within Teams and Across Boundaries - Collaborates within team and across boundaries. Keeps others fully informed to ensure integration and work consistency. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind
Lead and Innovate - Brings new and different insights. Applies critical thinking to current approaches, identifies areas for improvement, and tries new solutions that drive results. Considers own behavior in context of WBG’s values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same
Create, Apply and Share Knowledge - Actively contributes to and readily applies WBG’s body of knowledge for client solutions. Understands and leverages WBG knowledge architecture. Integrates knowledge and expertise and shares outside of the work group or team. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group
Make Smart Decisions - Leverages available data and makes timely decisions. Seeks and analyzes facts and data to support sound , logical decisions regarding own and others’ work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary, and makes decisions in a timely manner within own area of responsibilityThe World Bank Group is committed to achieving diversity in terms of gender, nationality, culture and educational background. Individuals with disabilities are equally encouraged to apply. All applications will be treated in the strictest confidence

Knowledge Management Analyst Resume Examples & Samples

Ensure the organization is able to gather, analyze, store, and share knowledge and information in support of delivering IT Services
Capture, store and organize data; establish file structures and ensure information remains fresh and accessible by managing online content and portals (e.g., add, modify, delete, distribute, review)
Draft knowledge management policy and coordinate with the customer to approve
Manage the Service Knowledge Management System (SKMS) and the Known Error Database (KEDB) as the central repository of the data, information, and knowledge to manage the lifecycle of IT services
Develop TTPs for coordinating the flow of information and work to periodically test these TTPs
Perform Knowledge Management process reviews at least semi-annually or at the direction of the Government and recommend CSI initiatives/opportunities for consideration to the CSI Manager
Integrate information from other areas of the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers
Train and educate front-end users of the knowledge management tools
Develop reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements
Define, gather, track, and report at a minimum quarterly the key performance indicators (KPIs)
Knowledge of KM concepts (degree or formal training preferred)
Technical know-how to organize, manage, develop, and implement online collaborative or social networking environments to facilitate knowledge sharing and knowledge transfer
Certified Knowledge Specialist (CKS)
Knowledge of DoD record management policies
ITIL Practitioner certification

Knowledge Management Analyst Resume Examples & Samples

Support Government Leads in developing and implementing the policies, processes, and platforms enhancing effective information sharing and information access across IC and U.S. Government entities for hostage recovery, detainee affairs, and other portfolios, as needed
Identify mission-critical information sharing and information access requirements for stakeholders and propose technical solutions to address
Assist Government Leads in designing, constructing, and populating an internal repository of relevant analytic, policy, program, background, and legislative information associated with P&S portfolios
Provide knowledge management and content support to existing information portals
In coordination with Government Leads, develop training materials and user guides and provide on-site training support to mission partners and platform users
BS in knowledge management, communications, library sciences, organizational development, or a related field, or 5+ years of experience working in the IC in one or more intelligence disciplines, including at least three years of experience carrying out knowledge management and information dissemination activities, ideally for intelligence-related projects
Three years of demonstrated experience developing knowledge management and communications portals via i-Space, r-Space, Intellipedia, or other IC platforms
Demonstrated experience in establishing effective partnerships within and outside the IC

Knowledge Management Analyst Resume Examples & Samples

Continuous improvement of existing knowledge assets and related learning materials based on change management requirements and user input
Work with business partners to analyze both tacit and implicit knowledge and design appropriate assets as representations of such knowledge
Analyze information requirements and provide services to develop and maintain information in the form of knowledge assets in a dedicated KM system
Assist in the definition, design, testing and integration of a KM information system, use and evolution
Analyze user experience outcomes to ensure efficient operating behaviors and handling tactics, knowledge retrieval relevance, information accuracy, and high satisfaction of end-users. Impact operational performance metrics via leading KM behaviors
Design and Develop knowledge assets as well as learning materials to meet both standalone as well as facilitated user learning experiences
Maintain design and delivery templates for consistent information presentation; ensure alignment with guidelines and performance strategies
Perform activities related to taxonomic organization of assets and metadata tagging, version control, consolidation and archiving
Manage performance with quantifiable objectives that are aligned with end-user and customer outcomes
Knowledge content is captured accurately and rendered through an appropriate medium
Users receive information that is accurate and timely in user-friendly, accessible formats that effectively serve customer support processes
Users report high satisfaction with the quality of knowledge assets and ease of user experience in terms of content, aesthetic and usability
Contribution to increased learning performance through appropriate design and development of knowledge assets used in tandem with training
Contribution to enhanced business performance through effective KM assets deployed for optimal use throughout the organization; assertive engagement to activate use of knowledge
Contribution to continuous improvement through cultivated communities of practice, assertive management of knowledge resources and innovative methods to activate and foster use of knowledge resources among user groups

Knowledge Management Analyst Resume Examples & Samples

Must have led development of standards and best practices surrounding the use of documentation or knowledge management
Must have strong working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
Must have bachelor degree with 5 years experience

Knowledge Management Analyst Resume Examples & Samples

Research using both internal and external tools
Works closely with aligned Knowledge Specialist fulfilling proposal/project requests
Assists and collaborates with global team members
Responsible for daily effort tracking and management of time, leveraging input from Knowledge Specialist and Global Lead as needed
Continually builds Accenture Strategy and Consulting related knowledge, industry and overall Accenture knowledge
Builds specialization knowledge and skills
Stays engaged and participates in aligned business function/global group activities
Provides feedback to aligned Knowledge Specialist on ways to streamline processes and identify areas of improvement
Executes value add activities as needed
Networks in Community of Practices and across the practice and Accenture to promote the team and cross services
Proficient in
Research skills and experience
Accenture Strategy Functional knowledge
Experience with Knowledge Exchange (KX) tool
Accenture Consulting organization knowledge
Operating Group/Industry knowledge

Knowledge Management Analyst Resume Examples & Samples

In conjunction with the Legal Knowledge Manager, conduct meetings with Legal Department members to obtain and document Intranet site requirements, communicate requirements to technology teams, assist in testing new functionality and features, and assist in roll out of new features and functionality
Work with DTSS and third party vendors that support the SharePoint Intranet implementation. Communicate new requirements, bug issues, enhancement requests, test proposed resolutions, and document updates
Assist Department members with managing sites and properly organizing content. Conduct training on new features and functionality, administrative management of sites, and on general usage of the Intranet as needed. Create training checklists and orientation materials as required
Maintain and update front-end support of the Department’s Intranet in SharePoint, including posting content, configuring sites, making required edits, developing site templates, managing lists, and overall ensuring pages function properly to meet Department objectives
Conduct metrics reports on Intranet system usage
Provision and orient new users into Intranet, send welcome message, and make permissions updates
Propose recommendations for improving intranet capabilities
Consult with end users regarding problems using the Intranet. Conduct basic troubleshooting and escalate to technical team as necessary
Identify methods to improve and increase usage and advocate for organization wide knowledge sharing
Think creatively/outside of the box to solve business problems
Work collaboratively with all teams as necessary
1 - 3 years experience working in a knowledge management capacity and/or in a law firm or legal department in an end user facing capacity
1 year plus of experience training end users on using technology
1 year plus of experience updating SharePoint 2010 or 2013 content and web parts
Strong computer and database skills required
Strong initiative required; ability to work independently with minimal direct supervision
Ability to work productively with company personnel at all levels
Excellent organizational, interpersonal and communication (both oral and written) skills required
Must be able to come up to speed on new information, technology and tasks quickly
5 years plus working in a law department or law firm in a knowledge management capacity
Basic UX and UI skills, including basic experience with design and graphics

Knowledge Management Analyst Resume Examples & Samples

Bachelor’s Degree - Required
10 - 12 years
10-15+ years of Superior expertise in developing applications on sharepoint platform
Proficient in data visualization using various different tools
5+ years of experience in large KM initiative at financial institution
Familiarity with software engineering and life cycle processes and methodology
Agile certified is a plus
Technology training experience is a plus
Bachelor’s degree in business or management degree or software engineering
Excellent verbal and written communications skills across cultures and functions – need to build trust with Company BU leaders very quickly
Demonstrated track record of driving consensus, decisions, and results through influencing in a decentralized business
Strong project management capability with deadline focused mentality
Ability to manage teams of varied experience levels and independent individuals
Ability to manage time, balance multiple tasks and constantly work with changing priorities

Knowledge Management Analyst Resume Examples & Samples

Maintain subscriber lists – create and update people profiles; ensure they are up-to-date
Index and upload content on healthcare industry and related issues (publications, contributions from the network) on Xchange
Conduct scheduled content updates and maintenance as per the KM Calendar – company profiles, reports, expertise, biographies, etc
Follow-up using different approaches to drive compliance on KM programs (submission of bios, photos, expertise, content submission, etc.)
Act as human interface to the Xchange portal by addressing general/standard queries from the network (FAQs available; non-standard queries will be supported by other KM members)
Review content submissions to ensure adherence to given guidelines – governance, risk management, confidentiality, copyrights and branding
Leverage existing IT tools; conduct user-level testing for development and ongoing improvement of systems and processes

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