Lodging Partner Associate Resume Samples
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Lodging Partner Associate Resume Samples
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KM
K McGlynn
Kennedy
McGlynn
7071 Kohler Circle
New York
NY
+1 (555) 387 5649
7071 Kohler Circle
New York
NY
Phone
p
+1 (555) 387 5649
Experience
Experience
Dallas, TX
Lodging Partner Associate
Dallas, TX
Johnston Group
Dallas, TX
Lodging Partner Associate
- Assist the Market Manager & Market Revenue Specialist in all administrative related process and tasks
- You will providing the operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners
- Continuous improvement: offer alternatives and ideas for improvement
- Providing financial transaction support (disputes, questions, etc.) to hotel partners across multiple account models
- Respond to inventory management inquiries
- Provide EPC user maintenance functions
- Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution
Boston, MA
Expedia Lodging Partner Associate
Boston, MA
Lemke-Jacobson
Boston, MA
Expedia Lodging Partner Associate
- Adhere to defined procedures, standards, and performance expectations while sharing any insights for improvement
- Work closely with other departments to resolve issues
- Own issues from the time you receive them to the time they are resolved, working quickly to meet partner expectations
- Adhere to defined procedures, standards, and performance expectations
- Build and modify promotions, rooms, prices, and other sales and inventory work types
- Learn and understand the online travel agency (OTA) industry, connecting your work to business goals
- Identify process and program issues and inefficiencies and bring them to the attention of our improvement teams
present
New York, NY
Lead, Lodging Partner Associate
New York, NY
Lebsack LLC
present
New York, NY
Lead, Lodging Partner Associate
present
- Providing training to Associates on day-to-day processing activities (e.g. issue resolution, case management, troubleshooting, positive customer service, etc)
- Providing supplier self-service support and maintenance and educating partners advanced self service functions related to product management and promotions
- Responding to critical & complex lodging partner issues, partnering with market manager and other internal teams
- Adhering to defined procedures, standards and performance expectations
- Providing financial transaction support (disputes, questions, etc.) to lodging partners across multiple account models
- Managing new hotel acquisition and onboarding contract administration including contract checklist and management
- Responding to inventory management inquiries
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Carnegie Mellon University
Bachelor’s Degree
Skills
Skills
- Experience in customer service oriented industry
- Experience with Microsoft Office products and various call centre support programs
- Fluent proficiency & comprehension in a language other than English will be advantageous. French desired to cover the New Caledonia and French Polynesia markets
- Experience in partner service oriented industry
- Familiar with accounting terms and further financial operations will be an asset
- Experience with Microsoft Office products and various call center support programs
- Drive for Results
- Experience with Microsoft Office products and various call center support
- Experience with Microsoft Office products
- Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
1 Lodging Partner Associate resume templates
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1
Lodging Partner Associate Resume Examples & Samples
- Providing supplier self-service support and maintenance and educating partners advanced self service functions related to product management and promotions
- Administering accounting related processes, including accounts payable inquiries from lodging partners
- Creating and managing promotions and rate rules
- Responding to critical & complex lodging partner issues, partnering with market manager and other internal teams
- Fluent proficiency & comprehension in a language other than English will be advantageous. French desired to cover the New Caledonia and French Polynesia markets
- Bachelor’s degree (or equivalent) preferred
- Experience in partner service oriented industry
- Familiar with accounting terms and further financial operations will be an asset
- Experience with Microsoft Office products and various call center support programs
2
Lodging Partner Associate Resume Examples & Samples
- Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
- Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications
- Respond to inventory management inquiries
- Contact lodging partners to resolve issues (questions, changes, etc.)
- Provide EPC user maintenance functions
- Proactively call lodging partners to resolve future issues
- Investigates and takes action to meet Expedia's needs
- Growing functions in support of suppliers and customers - inventory management services, data entry, and training
- Flexibility and willingness to assist where and when needed as directed by the Supervisor
- Fluent proficiency & comprehension in Japanese is required. Knowledge in English and other APAC language(s) is an added plus
- Highly organized and detail oriented with a very strong focus on process,
- Travel industry background with customer service support experience (preferred)
- Previous experience in a B2B type support (preferred)
- University Degree (required)
- Microsoft Office application skills, including Outlook, Access, and Excel
- Fluency with internet, computer usage and web-based application skills
- LI-EY1
3
Lodging Partner Associate Resume Examples & Samples
- Contacting guest based on requests received for lodging partners, i.e. arrival
- Providing financial transaction support (disputes, questions, etc.) to lodging
- Fluent proficiency & comprehension in English and Vietnamese are required
- Experience with Microsoft Office products and various call center support
- Ability to handle difficult customer situations effectively; ability to set
- Excellent time-management, organizational, multi-task and prioritization skills
4
Lodging Partner Associate Resume Examples & Samples
- Fluent proficiency & comprehension in both English & Japanese is required
- Above average proficiency & comprehension in English is required
- Experience in customer service oriented industry preferred
5
Lodging Partner Associate Resume Examples & Samples
- Provide operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team. Educate and inform suppliers on self-service functions
- Successfully gather and analyze information in supplier case management
- Make effective decisions within his/her authority supporting Expedia suppliers, escalate as necessary
- Fluent proficiency & comprehension in English/Portuguese is required,
- Degree required or related work experience
- Strong ability to multi-task while effectively communicating with suppliers
- Highly efficient internet and phone skills, MS Office programs and highly proficient/comfortable with computers
- Ability to handle difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
- Ability to develop effective solutions to difficult problems or situations
- Is confident about his/her ability to contribute effectively
- Independently driven to learn new applications, technologies, and skills
- Responds effectively under stressful situations
- With guidance, learns quickly on the job
- Takes responsibility for his/her actions and is receptive to constructive criticism
- Degree level background
- Travel industry background with customer service support experience (preferred), but could be a university graduate with the appropriate competencies
- Previous experience in customer care position (preferred)
6
Entry Level Malaysia Lodging Partner Associate Resume Examples & Samples
- Responsible for greeting customers in a courteous, friendly, and professional manner
- Contacting hotel partners to resolve issues; proactively calling partners to resolve any anticipated issues
- Contacting guests based on requests received from partners
- Fluent proficiency and comprehension in English and another Asian language (Native Level) are required
- Eligible to work in Malaysia or willing to relocate to Malaysia
- University degree (preferred). Experience in customer service oriented industry preferred
- Keen eye for detail and high level of accuracy; experienced or versatile in managing various software
7
Lodging Partner Associate Resume Examples & Samples
- Contacting hotel partners to resolve requests (questions, changes, etc.)
- Responding to hotel inventory management enquiries and inventory close outs
- Proactively call hotel partners to resolve any anticipated future requests
- Providing financial transaction support (disputes, questions, etc.) to hotel partners across multiple account models
- Administering accounting related processes, including accounts payable inquiries from hotel partners
- Responding to critical & complex hotel partner issues, partnering with market manager and other internal teams
- Adhering to defined procedures, standards and performance expectations. Experience, skills and education
- Experience with Microsoft Office products and various call centre support programs. C
- Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
- The ability to work unsupervised and make independent work related decisions
- Flexibility and willingness to assist where and when needed and directed by your supervisor. Analytical Problem Solving & Decision-Making
8
Lodging Partner Associate Resume Examples & Samples
- Enthusiastic customer/partner service for NA support
- Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution
- Versatile in managing multiple software programs while conversing with all types of support staff
- Adhere to defined procedures, standards, and performance expectations
9
Lead, Lodging Partner Associate Resume Examples & Samples
- Leading a team of Lodging Partner Associates
- Providing training to Associates on day-to-day processing activities (e.g. issue resolution, case management, troubleshooting, positive customer service, etc)
- Responding to inventory management inquiries
- Respond to lodging partner questions and support inquiries
- Providing financial transaction support (disputes, questions, etc.) to lodging partners across multiple account models
- Creating new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes
- Managing new hotel acquisition and onboarding contract administration including contract checklist and management
- Strong organization and communication required
10
Lodging Partner Associate Resume Examples & Samples
- Investigates and takes action to meet Expedia’s needs
- Growing functions in support of suppliers and customers – inventory management services, data entry, and training
- Flexibility and willingness to assist where and when needed as directed by your Supervisor
- Fluent proficiency & comprehension in Chinese and English is required. Knowledge in other APAC language(s) is an added plus
- Strong ability to multi-task while effectively communicating with partners/customers
11
Lodging Partner Associate Resume Examples & Samples
- You will providing the operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners
- Maintain and promote excellent client engagement by running a prompt and accurate response to email and phone communications. We will be training you on how to use your best judgement to maintain effective and meaningful relationships with hotels
- You will work closely to educate and inform suppliers on self-service functions. You will be trusted to provide solutions to our hotel partners and provide great additional customer service
- We will need you to successfully gather and analyze information in supplier case management to develop and create better ways of ways of working that can improve our efficiency on an international
- Growing functions in support of suppliers meaning you will learn to excel at inventory management services, data entry, and training hotel partners
- Assist the Market Manager & Market Revenue Specialist in all complex administration such as hotel content and photos also including processing contracts and promotions
- Manage all accounting related process including accounts payable inquiries from hotels
- Handle the initial phase of hotel guest relocation
- Fluency in specified support language combined with business English is required
- Show us that you are experienced in customer care positions or that you have worked closely with customers to solve problems and deliver information in a positive way
- Be highly effective in contributing towards multiple projects simultaneously combined with the ability to develop effective solutions to difficult problems or situations
- Degree required or highly related work experience
- In an ideal world we would love Travel industry experience or exposure to Lodging combined with customer service support experience however if you have the right attitude and skills we would consider you
12
Expedia Lodging Partner Associate Resume Examples & Samples
- Enthusiastic customer/partner service for North American client support
- Dedicated and compassionate in handling critical issues and working cross functionally for the best resolution
- Juggling multiple software programs while conversing with all types of support staff
- Motivated to maintain and promote excellent client relations by handling prompt and accurate responses to email and phone communications
- Strong, active follow-up skills and be able to administer and support Travel Policies
13
Lodging Partner Associate for Spanish Markets Resume Examples & Samples
- Core competencies
- Results-oriented individual who will take ownership of problem resolution
- Excellent time-management, organizational, multi-task and prioritization skills. Written & Spoken Communications
- Analytical Problem Solving & Decision-Making
- Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
14
Lodging Partner Associate Resume Examples & Samples
- Identify process and program issues and inefficiencies and bring them to the attention of our improvement teams
- Own issues from the time you receive them to the time they are resolved, working quickly to meet partner expectations
- Adhere to defined procedures, standards, and performance expectations while sharing any insights for improvement
- LPS-GSO-LATAM
15
Lodging Partner Associate Resume Examples & Samples
- Proactively contacting lodging partners to seek clarification and resolve issues
- Process partner transaction requests and support inquiries relating to rates and inventory
- Advocating and educating self-service support on rates and inventory management to partners
- Maintaining strong stakeholder and partner relationships with a positive attitude and outgoing nature
- Adhering to defined policies and procedures while meeting performance expectations
- Fluent proficiency & comprehension in English and Chinese
- Experience with Microsoft Office products and other system applications
- Experience in customer service oriented industry desirable
- Hotel/Travel -industry experience is a plus
16
Lodging Partner Associate Resume Examples & Samples
- Contacting hotel clients resolve requests (questions, changes, etc.)
- Actively call hotel partners to resolve any anticipated future requests
- Building new and/or updating existing room type and rate plans, rate plan linkage, rate acquisition, pricing model changes
- Building and managing promotions and rate rules
- Handling new hotel acquisition and onboarding contract administration including contract checklist and management
- Professional customer service skills: solutions mindset combined with a real passion for the customer and the customer experience
- Results driven individual who will take ownership of problem
17
Expedia Lodging Partner Associate Resume Examples & Samples
- Answer calls, emails, and chat requests for hotels and Expedia sales teams, operating within preset timeframes (e.g. 24 hours)
- Learn and understand the online travel agency (OTA) industry, connecting your work to business goals
- Build and modify promotions, rooms, prices, and other sales and inventory work types
- Provide basic and advance finance support related to invoicing and payments
- Work closely with other departments to resolve issues
- Use multiple software programs including Salesforce for general support management
- LI-LK1
18
Lodging Partner Associate Resume Examples & Samples
- Responding to Lodging Partner Inquiries via Phone and Email such as
- Booking related information
- Invoice related inquiries
- System tool usage
- Fluent proficiency & comprehension in Japanese is required
- Travel industry experience preferred
- Experience with Microsoft Office products, experience with Sales Force is a plus
19
Lodging Partner Associate Resume Examples & Samples
- Product updates (advanced and urgent): build and maintain room types, rate plans, promotions. Support Expedia Inc. partners in self-serving
- Content updates: process content updates either proactively at the time of product editing or as separate requests
- Respond to critical & complex hotel partner issues, partnering with Market Managers and other internal teams
- Continuous improvement: offer alternatives and ideas for improvement
- Participate to projects as assigned by Manager (i.e. process 'Champion' and short term assignments)
- Fluent proficiency & comprehension in Swedish, Norwegian & English is required
- Ability to work and thrive in a multi-tasked, fast paced environment
- Highly efficient internet and phone skills
- Experience with Microsoft Office products and call centre support programs
20
Hebrew Speaking Lodging Partner Associate Resume Examples & Samples
- Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
- Ability to handle difficult customer situations effectively; ability to set expectations and deliver information in a positive way
- The ability to communicate effectively at all levels from executive management to individual contributor
- Keen eye for detail and high level of accuracy. Listening
- Listens carefully and attentively to others’ opinions and ideas; listens to others’ perspectives and clarifies meaning before responding. Work Effectively with Superiors & Peers
- Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
- Flexibility and willingness to assist where and when needed and directed by your supervisor
21
Lodging Partner Associate Resume Examples & Samples
- You will provide operational support of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team. Educate and inform suppliers on self-service functions
- You will make effective decisions within his/her authority supporting Expedia suppliers, raise as necessary
- Growing functions in support of suppliers – inventory management services, data entry, and training
- Exercises good judgment in decision-making on behalf of supplier relationship management
- You will maintain and promote excellent client relations by running a prompt and accurate response to email and phone communications
- Be highly effective in handling multiple projects simultaneously
- A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
- Maintain acceptable quality scores on all calls
- Maintain acceptable level of performance
- You will provide solutions to the customer and provide any additional customer service /education as needed
- Flexibility and willingness to assist where and when needed as directed by Manager
- Answer and resolve first level hotel partner queries
- Assist the Market Manager & Market Revenue Specialist in all administrative related process and tasks
- Execute the process of content and photo administration
- Execute the process of contract and promotion administration
- Provide training for hotel partners on the Expedia systems
- Handle the initial phase of hotel guest relocations
- Ad hoc project support
- Data entry projects
- Ability to work and thrive in a multi-tasked, energizing environment
- Professional customer service skills: solutions mindset, helping nature, passion for the customer experience
- Teammate
- Is confident about his/her ability to commit effectively
22
Expedia Lodging Partner Associate Resume Examples & Samples
- You will answer calls, emails, and chat requests for hotels and Expedia sales teams, operating within preset timeframes (e.g. 24 hours)
- You will learn and understand the online travel agency (OTA) industry, connecting your work to business goals
- You will identify process and program issues and inefficiencies and bring them to the attention of our improvement teams
- Work closely with other departments to resolve issues and own issues from the time you receive them to the time they are resolved, working quickly to meet partner expectations
- Quickly able to demonstrate good judgment, while following guidelines and procedures
- Flexible to changes in responsibilities and assignments
- Driven and able to work without supervision
- Willingness to assist where and when needed
- Excellent time-management and organizational skills
- Can learn quickly and ask good questions
- Work and and learn independently as well as collaborating with other teams and team members
- Openly communicate with colleagues, sharing ideas and improvements
23
Lodging Partner Associate Iv-french Resume Examples & Samples
- Contacting external hotel partners to resolve requests (questions, changes, etc.)
- Responding to hotel inventory management enquiries
- Actively call hotels to resolve any anticipated future requests and or feedback requests
- Providing supplier self-service support and maintenance and educating partners on basic self service functions
- Crafting new and/or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules
- Managing high level accounts including contract checklist and management
- Responding to critical & complex hotel partner issues, partnering with market manager and other internal teams
- Running projects, partnering with internal EI teams (testing, pilots, etc.)
- Providing support as Subject Matter Expert based on the project / process / tool improvement work
- Providing basic content maintenance support such as; amenity updates, star rating inquiries, content questions
- Fluent proficiency comprehension in English is required
24
Lodging Partner Associate Cancun Resume Examples & Samples
- Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications
- Strong, proactive follow-up skills and be able to administer and support Travel Policies
- Maintain strong vendor relations with a positive attitude and outgoing nature
- Analyze, diagnose and deliver known solutions to complex challenges
