Guest Service Associate Resume Samples

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K Bogisich

Kennedi

Bogisich

14553 Beier Knolls

Los Angeles

+1 (555) 186 6855

14553 Beier Knolls

Los Angeles

Phone

p +1 (555) 186 6855

Experience Experience

Dallas, TX

Guest Service Associate

Dallas, TX

Feeney-Ziemann

Dallas, TX

Guest Service Associate

Cashes hotel guest's personal and travelers checks and assists with currency exchange
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Assist guests with all inquiries, both hotel and non-hotel related
Provide brief introductory tours to guests
Registers and rooms all arrivals according to established procedures
Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
Performs daily auditing procedures to ensure that all guest and owner charges are properly balanced with the property revenue and expense transactions

New York, NY

Remote Home Agent Guest Service Associate

New York, NY

Spencer, Boyer and Batz

New York, NY

Remote Home Agent Guest Service Associate

Works with Superior and Director of Finance in the preparation and management of the Department’s budget
Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
Provide assistance with traveling plans, local entertainment and activities to guests, as requested
Performs the audit balances and prepares all works for audit in an orderly fashion
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

present

Houston, TX

Remote / In-house Guest Service Associate

Houston, TX

Schoen LLC

present

Houston, TX

Remote / In-house Guest Service Associate

present

Willingness to provide feedback to management
Self-disciplined and self-managed
Highly sales focused
Situational judgment
Highly customer service focused
Enhances the brand and does not detract from the brand
Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities

Education Education

Bachelor’s Degree in Customer Service Orientation

Kean University

Bachelor’s Degree in Customer Service Orientation

Skills Skills

Strong basic math skills and solid computer skills
Basic office skills helpful including basic math, proper cash handling procedures
Ability to use basic office equipment including Fax, copier, printers
Calm, efficient, and organized with great attention to detail
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to work on your own and as part of a team
Professional manner with an emphasis on hospitality and guest service
Ability to multi-task while maintaining a positive attitude when working with a Guest
Is able to work on a rotating roster
Excellent interpersonal, creative problem solving, organizational and time management skills

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Guest Service Associate Resume Examples & Samples

Ensure each customer is welcomed into the store in a warm and genuinely sincere manner
Help create and maintain a store culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth. Demonstrate detailed knowledge of all products and services. Assist Sales staff with guest interactions as necessary to ensure an exemplary guest experience
Positively affect profitability in the areas of customer service, sales, inventory/ expense control and risk management
Responsible for effective implementation of all visual merchandising standards and operational direction

Guest Service Associate Resume Examples & Samples

Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into CMRG “fans” by encouraging return visits
1 year of retail experience preferred
High school diploma or equivalent required; college or university degree helpful, but not required
Excellent interpersonal, creative problem solving, organizational and time management skills
Demonstrates superior customer service techniques and experience with problem/complaint resolution
The ability to read, analyze and interpret company policies and procedures and communicate effectively with all levels of the organization
Strong basic math skills and solid computer skills
Ability to learn, interpret, apply and retain a variety of instructions and policies and procedures furnished in written, verbal, diagram or schedule form
Applicants considered for this position will be required to pass a pre-employment assessment and may be required to pass a background check

Guest Service Associate Resume Examples & Samples

Manages own daily finances and insures all policies and procedures pertaining to the sale of the Galleria Gift Card are adhered to and enforced
Works with Galleria Mall Office Manager and the Director of Marketing & Business Development to promote the Galleria
Responsible for representing The Galleria Mall to customers by providing high quality, efficient service
Has knowledge of event dates and times, offers customer assistance regarding personal needs such as wheelchairs, directions, or community information; including hotels, restaurants, etc

Guest Service Associate Resume Examples & Samples

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Maintains cashier float and ensures accurate daily report of all money received
Keeps abreast of all modifications to accounting policies and procedures
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

Guest Service Associate Resume Examples & Samples

Demonstrates a pleasant personality with a mature disposition
Is a team player and contributes to ensure the smooth operations of the Front Desk
Is able to work on a rotating roster
Preferably has a certification/ basic knowledge in Hospitality/ Tourism

Guest Service Associate Resume Examples & Samples

Organizational Skills
Acquires job skills and learns company policies and procedures to complete routine tasks
Must be people oriented and able to work independently or with others as needed

Guest Service Associate Resume Examples & Samples

Warmly greets guests
Checks guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
Checks guests’ out, ensuring that each bill is accurate and proper payment is received
Communicates with all departments regarding in house and arriving VIP’s, and any special needs and requests
Maintains an up-to-date working knowledge of all Lodge and Resort amenities as well as any special events
Maximizes revenue and cash flow by promoting Lodge and Resort services, special hotel programs, packages and upgrades when appropriate
Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests
Interacts with Lodge and Resort staff in a professional manner, assisting other departments with necessary information
Is knowledgeable of all emergency procedures and Resort policies
Maintains house bank and handles all checks and cash according to Lodge policies and procedures
Follows set procedures on posting charges, cashing checks, safe deposits, and refunds
Solicits guest feedback via guest comment cards and acknowledges guest preferences for future visits
Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc
Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction
Communicates all pertinent information to the department managers
Creates cost saving controls, ensures economical and safe use of supplies and equipment
Upholds all safety standards of Stowe Mountain Lodge and Destination Hotels and Resorts
Is able to communicate verbally and in writing in English
Is able to lift, push, and pull a minimum of 50 lbs
Is able to stand/walk up to 6-8 hours per day

Remote Home Agent Guest Service Associate Resume Examples & Samples

Adaptability to change, resilience and open-mindedness
Highly sales focused
Highly customer service focused
Enhances the brand and does not detract from the brand
Needs to fit with our learning style - more of a self- study environment
Willingness to provide feedback to management
Cognitive ability to learn and process new information and choose appropriate action. This also includes
Screen Size 17-19” must have these resolutions: 1600x1200, 1280x1024
Screen Size 20” or higher must have these resolutions: 1920x1080, 1680x1050, 1440x900
Monitor Cables. (TWO required) Digital Visual Interface (DVI) required for both ends of the cables. Monitor cables must be able to plug into DVI port on the back of the thin client and thin client adapter as well as the DVI ports in the back of the monitors. Monitors must be equipped with both power cables as well as DVI cables (2). VGA cables will not be allowed
USB wired Keyboard (PS/2 interface and/or wireless are not supported)
USB wired Mouse (PS/2 interface and /or wireless are not supported)
Surge Protector
Patch cable (Ethernet Cable = cat5, RJ45)
Cable/DSL modem
Router. Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device

Remote / In-house Guest Service Associate Resume Examples & Samples

Reliable and dependable
Self-motivated, requires little supervision
Self-disciplined and self-managed
Needs to be computer/technology savvy- our future focus will become even more reliant on technology
Situational judgment
Reading comprehension skills
Advanced interpersonal skills (professionalism, respect/empathy, social aptitude, friendly disposition, positive attitude, patience)
High Speed Internet Service.Maximum Internet Speed available from their provider required, with a minimum of 7 Mbps download speed. Internet via wireless phone tethering, mobile broadband hotspot, dial-up or satellite will not be allowed and Associate will be required to provide Hyatt with adequate certification of service from provider
USB wired Keyboard(PS/2 interface and/or wireless are not supported)
USB wired Mouse(PS/2 interface and /or wireless are not supported)
Patch cable(Ethernet Cable = cat5, RJ45)
Router.Router with Ethernet port for wired connection to thin client (computer). Router can be integrated into the cable/DSL modem device. Two open network ports are required - one network port for the IP Phone, and one network port for the thin client device

Guest Service Associate Resume Examples & Samples

Computer skills required
Must present a neat and professional appearance
Strong interpersonal skills sufficient, effective and courteous handling of varied clientele
Flexible to guest needs
Organization, multi-tasking skills as well as excellent interpersonal communication skills

Guest Service Associate Resume Examples & Samples

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Cashes hotel guest's personal and travelers checks and assists with currency exchange
Responsible and attends to guest's request of using the service of safety box at all times
Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English
Proficient in the use of Microsoft Office and Front Office System
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Guest Service Associate Resume Examples & Samples

Mis-en-place and Food Preparation· Assist with receiving and storage of goods· Clean and maintain equipment and premises· Maintain hygienic standards and procedures· Assist with the preparation of functions and service· Assist with cellar operations· Assist with the preparation of an outlet for service including:o Cleaning of equipmento Sorting of stores equipmento Cleaning and maintaining glassware for serviceo Cleaning and maintain flatware for serviceo Cleaning and maintain china for serviceo Preparing waiter stationso Preparing buffet serviceo Preparing service equipment and materialso Assisting with table preparation· Mini Bar duties including:o Filling mini-bar trolleyso Checking used stock against issued stocko Replacement of stock in accordance with mini-bar procedureo Recording of replacement of stocko Billing procedures in line with hotel policyo Ordering of mini-bar itemso Storing of mini-bar items· Establishes and maintains effective employee working relationships· Attends and participates in daily briefings and other meetings as scheduled· Attends and participates in training sessions as scheduled
Hotel Management or equivalent
Within the authority as assigned for Hotel Band 9 role

Guest Service Associate Resume Examples & Samples

Is a team player and contributes to ensure the smooth operations of the Security
Problem solving, organizational and training abilities
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 years experience in concierge or related discipline or an equivalent combination of education and experience
Within the authority as assigned for Hotel Band 7 role
KEY RELATIONSHIPS

Guest Service Associate Resume Examples & Samples

Help create and maintain a store culture focused on the customer and enhance the buying experience by welcoming customers into the store to ensure an exemplary guest experience
Ring sales on registers and maintain an awareness of all promotions and advertisements
Ensure each customer is connected to the brand by engaging him/her in our loyalty program and turning them into DXL Group "fans" by encouraging return visits

Guest Service Associate Resume Examples & Samples

Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
Calls for bell person as needed. Assesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory
Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail
Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities
Ability to read, analyze and interpret complex documents
Minimally intermediate computer skills. At minimum basic mathematical skills
Intermediate/Advanced computer skills
Advanced mathematical skills

Guest Service Associate Resume Examples & Samples

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 1 year work experience in hotel operations
Good customer service, communications and interpersonal skills are a must

Guest Service Associate Resume Examples & Samples

Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Positive attitude and good communication skills
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

Guest Service Associate Resume Examples & Samples

Monitor Security Radio and dispatch as needed
Answer all mall incoming calls and transfer as necessary
Fund all Gift Card Sales
Strollers & Wheelchairs Program
Welcome Card & Marriott Beach Place Program redemption location
Maintain the Lost & Found log book
Offer Job Listing Information
Handle Customer incidents & Emergencies
Handle Customer Complaints
Field Maintenance Requests
Field Housekeeping Requests
Organize and update Tenant Confidential Book
Maintain tenant late opening/early closing log
General Information – Has knowledge of stores, store telephone numbers and addresses, restrooms, knowledge of dates and times of special events, offers customer assistance regarding personal needs such as wheelchairs, directions or community information; including hotels, restaurants, public transportation etc
1-2 years of customer service/sales background

Guest Service Associate Resume Examples & Samples

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations system to update and maintain records. Calls for bell person, as needed. Accesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail. Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel. Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets
Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed. Assists club owners in certain aspects of the club program. Assists other departments as needed and carries out other duties as assigned by management
Rotates shift coverage of entrance as gate attendant on a regular basis, assuming all appropriate responsibilities of that role
Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation
Proficient English language communication skills in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments
Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations
Must be able to adjust to schedule changes and cover shifts on short notice in order to meet business demands
Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands
Prior cash handling and data entry experience required
Prior hospitality or related industry experience

Guest Service Associate Resume Examples & Samples

Provide guest service as required, proactively assessing visitor needs and interests. Assist in meeting these needs and/or directing guests toward the appropriate resources
Greet and welcome guests
Provide brief introductory tours to guests
Assist Manager in resolving conflicts in group schedules due to unexpected changes. Coordinate with all affected staff to ensure resources are available as needed. Provide introductions to groups as needed
Answer phone inquiries, providing information on location, directions, opening hours and any other requests for information
Provide assistance with traveling plans, local entertainment and activities to guests, as requested
Operate cash register taking payment for admission fees, snacks, lunches and visitor materials
Open and close the Discovery Center. Ensure the center is clean and guest ready. Trouble-shoot any exhibit issues and coordinate support as needed
Monitor and maintain the public spaces so that they are clean and well presented, undertaking light maintenance such as picking up stray pieces of paper and keeping the Reception desk clean. Liaising with Center Services for other cleaning needs
Be observant of safety and security issues, taking action or requesting assistance as needed
Operate a computer to log information, maintain group schedule, and write letters, print nametags, and other administrative duties
Perform other clerical duties such as confirmation calls to scheduled groups, filing, photocopying, and collating
Customer Service - Able to handle a variety of personalities and situations in a positive and professional manner; Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
Professionalism - Has a professional appearance and demeanor; Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
Initiative - Self motivated; Able to work independently; Looks for and takes advantage of opportunities; Asks for and offers help when needed
Adaptability - Manages multiple competing demands with skill and grace; Changes approach or method to best fit the situation
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Looks for ways to improve and promote quality
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions
Computer Skills: To perform this job successfully, an individual should have a demonstrated proficiency of Microsoft Office products, particularly Word and Excel. Experience with a Windows-based email system
Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate Biblical and religious goals and participate in regular work related spiritual activities without mental reservation