Metrics Analyst Resume Samples
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Metrics Analyst Resume Samples
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MT
M Turcotte
Maude
Turcotte
135 Milo Mission
Boston
MA
+1 (555) 655 8600
135 Milo Mission
Boston
MA
Phone
p
+1 (555) 655 8600
Experience
Experience
Phoenix, AZ
Metrics Analyst
Phoenix, AZ
Rippin, Predovic and Koch
Phoenix, AZ
Metrics Analyst
- Assists with project management support to various initiatives by providing financial, work measurement, and metrics reporting support
- Applies automation techniques to existing reporting processes to improve efficiency and accuracy
- Creates reports of operational financial and performance results
- Track actual Field Research work packages against planned work
- Performs research, conducts cost analysis, creates reports and feasibility studies in support of metrics consultants and the business
- Analysis includes but not limited to financial performance metrics; utilizing computer assisted analytical and forecasting techniques
- Assist with automated case review
Phoenix, AZ
Business Metrics Analyst
Phoenix, AZ
Stanton-Dibbert
Phoenix, AZ
Business Metrics Analyst
- Assist department process improvements and develop efficiency models
- Leverage SharePoint and InfoPath for streamlining data collection and establishing workflow and management systems for teams
- Advanced knowledge of application development in PHP or similar web development languages
- Assists in performing research internally and externally
- Develop innovative tools (web and non-web based) and processes for business projects and initiatives which improve efficiency and increase effectiveness
- Assists in 5 year strategic plan (S1), two year tactical plan (S2) and department Risk Management planning
- Develop standardized reporting using a combination of web technologies, MS Access and MS Excel
present
Houston, TX
Workforce Metrics Analyst
Houston, TX
Schinner, Parisian and Denesik
present
Houston, TX
Workforce Metrics Analyst
present
- Outstanding customer service focus
- Facilitate and participate in application and report testing
- Aggressive approach to learning and applying new technologies
- Recommend, implement and document reporting solutions to business issues thru effective use of metrics
- Develop and maintain ongoing reports for our clients
- Assist in application and report testing
- Assist in ongoing analysis of labor metrics
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Central Florida
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong background in operational/financial metric best practices within or outside of MetLife, at a global level strongly desired
- Strong analytical foundation and good problem solving skills
- Solid team player with a strong work ethic
- Good organizational and time management skills with the ability to be flexible to changing environments
- Knowledgeable on MS Excel (Intermediate/VBA) and MS Access
- Strong desire to learn and develop professional skills
- Able to work independently to deliver results with minor supervision
- Strong oral and written communication skills
- Ability to work in a matrix environment, including geographically dispersed team members
- Excellent oral and written communication skills
15 Metrics Analyst resume templates
Read our complete resume writing guides
1
Business Metrics Analyst Resume Examples & Samples
- Develop metric reporting for the call center and supporting areas, including historical data trend analysis and visualizations that identify process improvement opportunities
- Develop standardized reporting using a combination of web technologies, MS Access and MS Excel
- Use web application development skills to create and maintain the contact center's reporting intranet website, which includes numerous self-service dashboards and reports
- Assist with database development including table/view design and index optimization to ensure a fast and flexible data source for web, MS Access and ad-hoc reporting
- Design and execute data extract/transform/load (ETL) scripts and environment migrations
- Develop innovative tools (web and non-web based) and processes for business projects and initiatives which improve efficiency and increase effectiveness
- Partner with business areas to define critical reporting needs, provide guidance regarding the availability of data and research capabilities of systems to deliver information needs
- Prioritize the development, maintenance and support of multiple projects simultaneously
- Train business partners on metric definitions and the use of self-service reporting systems
- Assist with special projects, data maintenance, other tasks day-to-day tasks
- Advanced knowledge of application development in PHP or similar web development languages
- Proficient in web user interface (UI) technologies: HTML, CSS, Javascript (Prototype/JQuery/Mootools), & AJAX communication
- Solid understanding of SQL and relational database design (Oracle experience a plus)
- Solid understanding of MS Excel and MS Access (macro and VBA experience is a plus)
- Ability to quickly respond to ad-hoc data and reporting requests
- Ability to navigate cross-functional TIAA-CREF business units in order to identify information dependencies
- Strong ability and desire to quickly understand and adapt to new and unknown technologies
- Excellent written and oral communication skills to include presentation capabilities necessary for interaction with different levels of the company
- Ability to adapt and communicate effectively in a small team environment
- Data mining and analysis experience
- SMARTY PHP template engine
- Graphic/UI design
- Version Control/Subversion use and administration
2
Business Metrics Analyst Resume Examples & Samples
- Develop business intelligence reporting for the TIAA-CREF call center and supporting areas, including historical data trend analysis and visualizations that identify process improvement opportunities
- Using a combination of database and web technologies to deliver web-based self-service interfaces ranging from corporate-level scorecard metrics down to the performance of individual client services representatives
- Partner with business areas to define critical reporting needs and provide guidance regarding the availability of data and set expectations around delivery of results
- Analyze data and present results to both technical and non-technical audiences
- Effectively manage workload by prioritizing ad-hoc requests, development efforts and analysis
- 3+ years of programming experience in PHP or a similar scripting language with a focus on web analytics and reporting
- Proficient in web interface (UI) technologies: HTML, CSS, JavaScript (JQuery), and AJAX communication
- Written and oral communication skills to include presentation capabilities necessary for interaction with different levels of the company
- Bachelor's degree in Computer Science, Information Systems, Business or related discipline is required
- 2+ years of SQL and relational databases experience (Oracle experience a plus)
- Familiarity with ETL processing, data transformation, data aggregation and warehousing best practices
- Ability to mine undocumented data sources to extract useful information around business processes and trends
- Understanding of advanced features of MS Excel and MS Access (macro and VBA experience is a plus)
- Dashboard user interface design
- Financial Client Services/Call Center reporting and analysis experience
- Experience with advanced features of Microsoft SharePoint usage and development
3
Metrics Analyst Resume Examples & Samples
- Researches avenues for outsourcing data collection to other entities (e.g., market research firms) when quality would be improved or costs or schedules reduced
- Serve as primary point of contact for projects that are outsourced, track data collection
- Conduct preliminary stratification of all samples. Thorough understanding of sample targets and actuals essential
- Develop census targets for projects using data from US Census or other appropriate agency
- Assist with automated case review
- Develop easy-to-use budget templates that deliver accurate estimates
- Track actual Field Research work packages against planned work
- Develop and maintain productivity metrics for staff and outside entities
- Develop and maintain reports for case audits
- Proficient in SQL, SAS, Oracle
- Familiar with HTML5, XML/XSL, Java and other web-based technologies
- Proficiency with the following: MS Access, MS Excel and Visual Basic
- Reporting structure knowledge such as Data Cubes and pivot tables
- Good verbal communication skills
- Self-motivated, after training can work independently while seeking feedback from supervisors
- Excels in a changing, ambiguous environment while maintaining data integrity
- Understands the scientific method and quasi-experimental research designs
- Familiarity with basic statistics used for metrics and social science research
- BS in computer science, management information systems, or BBA from a four-year college or university, 3-5 years related experience
- Prefer MBA
4
Metrics Analyst Resume Examples & Samples
- Analyze existing processes to see how, where, and when appropriate measures should be defined and collected in order to drive improvements
- Extract data from necessary sources. Use systems along with technical/analytical skills to produce reporting for management
- Analyze the accuracy of data, trends and reporting measures
- Participate in cross functional teams related to the introduction of new technologies, reports and analyses
- Create, document, and maintain work instructions for all present and future metrics
- Develop adhoc reports as needed
- Bachelor’s degree (Business, Finance or related field)
- Solid analytical/problem solving ability
- Advanced understanding of Excel development and troubleshooting
- Knowledge of SAS / SQL coding
- Experience with Oracle 11g preferred
- Strong written and oral communication, analytical and documentation skills
- Must have sound planning and organization skills
5
Noc Metrics Analyst Resume Examples & Samples
- Draw from existing data sources the NOC is measuring from - MARS (Internal Self Reporting Tool), Remedy (ticketing system), and Logi
- Generate and maintain a concise set of standard reports that provide insight as to the performance of the organization, as well as conduct ad-hoc reporting and analysis as necessary
- Applies technology and business requirements to develop reporting solutions using multiple, complex data sources which may include working with and maintaining several data tables and business rules
- Evaluate findings, using knowledge of workflow and operating practices. Ensures accuracy of data within the reports generated and understands the content of supporting documentation
- Creates presentations and visual aids to help illustrate data in ways that are appropriate to the audience. Presents information in an easy to understand communication approach including oral presentations and written communications. Develops communication points to support analysis and reports
- Interfaces with OSS and Business Operations reporting teams
- Provide insight on data trends and anomalies, making recommendations where appropriate to improve service performance. Uses statistical software and a variety of established statistical methods to gather, analyze, and interpret data to derive useful information
- Participate in analysis briefings inside and outside the NOC organization, including senior staff
- Escalate complex or undocumented issues to higher-level technical resources (Engineers)
- Collaborate with cross-functional teams to resolve internal and external customer issues and may communicate status related to such collaboration. Makes recommendations on solutions and / or technical direction
- 3-6 years, experience in metrics data gathering, reporting and analysis
- 1-3 years, experience with an operations center in a Cable MSO or related field
- 1-3 years, database experience; MySQL and/or Oracle preferred
6
Production Metrics Analyst Resume Examples & Samples
- Data Assurance through Reconciliations and month-end Controls
- Bank-wide Operational Risk Reporting
- Consistent communications and follow-ups with senior managers, RFDAR and IT teams to collate detailed commentaries on the root causes and potential remediation of issues identified
- Automation of manual processes and implementation of metrics enhancements with a focus on operational efficiency
- Respond and tend to adhoc queries or requests from stakeholders
7
Business Metrics Analyst Resume Examples & Samples
- Designs, develops and delivers enterprise reporting in support of key corporate initiatives
- Executes business and/or technical processes in support of business operations
- Prepares documents such as gap analysis, process maps and models, data flows, implementation plans and end user guides in accordance with standards and methodologies
- Routinely interacts with users, applies technical/design knowledge and skills to respond to user requests
- Solves simple incidents, following prescribed procedures
- Experience working in a financial services organization
- Five or more years of technical experience preferred
- Three or more years of development and analysis experience with the following applications: Clarity, SQL Server, MS Access, Oracle, Visual Basic (VBA) & Tableau (or similar BI reporting toolset)
- Experience developing/writing reports and creating executive level dashboards
- Experience with full project implementations and defect triage
- Strong MS Office skills, with an emphasis on Access, Excel, Visio, PowerPoint and Word
- Experience working with business Project Management Offices (PMOs) preferred
- Team player with the ability to handle strong personalities at all levels of the company
- Strong technical skills and business acumen
- Ability to translate business requirements into solutions that drive business results
- Ability to work independently or on a team to deliver solutions
- Ability to influence others
8
Assistant Production Metrics Analyst Resume Examples & Samples
- Data Management,
- Risk and Finance Calculations and Models,
- Data Assurance through Reconciliations and month-end Controls,
- Bank-wide Operational Risk Reporting,
- Ensure the timely delivery, data integrity and completeness of monthly KPI/KRI metrics at a granular business, system and entity level
- Perform variance analysis and display understanding of the key drivers for material exceptions and negative trends in the metrics
9
Metrics Analyst Resume Examples & Samples
- The metrics analyst will be a key contributor to the metrics and analytics team who will drive the identification and reporting on operational data
- MA will build requirements documents, design specifications, prototypes, and perform testing of reports and dashboards as well as generate ad hoc analysis
- MA will serve as the liaison between software engineers and customers by prioritizing requirements, managing delivery schedules and communicating status with customers
- MA will serve as customer liaison between customers (requesters of reports) and software engineers, respond to inquiries of the metrics and reporting distribution list in a timely fashion, develop requirements for reports, and work with engineers to develop Level of Effort based on requirements
- MA will then work with customers to understand the Level of Effort, provide regular status updates to customers, provide tracking of all metrics team report request and development activities, and provide ad-hoc report generation of one-time report request
- Collects, processes, and analyzes historical data derived from disaggregated sources such as network usage tools, customer databases and ticketing systems
- Ensures the overall efficiency of reporting across business units; continually reviews quality and ensures data integrity for all presentations
- Successful candidate will have
- 4-6 years of experience with metrics gathering, reporting, analysis and statistical process control, in a high-tech or communications environment
- MA routinely interacts with key personnel (up to and including Executive Management) to meet objectives and goals of improving data and process integrity around operational performance
- MA will provide Testing and Verification of reports and dash boards, develop test plans and test scenarios, provide validation testing before handing over to customer for final acceptance testing
- MA will generate and maintain a concise set of standard reports that provide insight as to the performance of the operations organization, as well as conduct ad-hoc reporting and analysis as necessary
- MA will provide insight on data trends and anomalies and make recommendations where appropriate to improve service performance
- MA will utilize various statistical software and a variety of established statistical methods to gather, analyze, and interpret data to derive useful information, identify trends and information anomalies
- Based on such data, MA will propose changes that will provide quantifiable improvements, develop Key Performance Indicators to enable functional management to understand business performance
- MA will prepare and updates web content for online metrics reports, participate in analysis briefings to various groups including senior staff
- Bachelor's degree (B. A.) from four-year college or university; or equivalent training, education and experience
- Remedy experience strongly preferred
- Excellent analytic and quantitative skills with a high focus on data accuracy
10
Workforce Metrics Analyst Resume Examples & Samples
- Recommend, implement and document reporting solutions to business issues thru effective use of metrics
- Execute weekly reporting responsibilities independently
- Conduct ad hoc queries to extract workforce management data per client requests
- Manage system archives and data warehouses used throughout data creation and collection process
- Manage data transfer between workforce management systems by monitoring interface, resolving discrepancies, identifying root causes and implementing process improvements
- Partner with site operations and technology partners to develop and sustain new applications on a variety of initiatives
- Develop and maintain ongoing reports for our clients
- Assist in application and report testing
- Assist in ongoing analysis of labor metrics
- Continually assess data sources for accuracy and integrity
- Moderate experience with Relational Databases (SQL)
- Strong skills with Business Objects reporting
- Ability to be on call after hours and on weekends
- Demonstrated strong written and verbal skills
- Demonstrated strong analytical, problem solving, and decision making skills
- Demonstrated ability to translate complex problems into simple, understandable solutions
- Outstanding customer service focus
- Aggressive approach to learning and applying new technologies
- Strong skills with Microsoft Office products (Excel, Access, SharePoint, Visio, etc.)
- Knowledge of Workforce Management business processes, systems, and data sources (LDP, GEMS, CDS, Workbrain, etc)
- Experience with formal testing of applications (ALM, Jira, etc)
- Experience with Object Oriented Programming (C#, VB, Java)
- Extensive experience with Relational Databases (SQL)
11
Metrics Analyst Resume Examples & Samples
- Analysis of Key Performance Indicators
- Assisting in gathering, analyzing, maintaining and reporting on operational expenses, budget and forecast data
- Strong emphasis on Technical Skills (Excel, Access) and overall understanding of financial data analysis is preferred
- Analysis includes but not limited to financial performance metrics; utilizing computer assisted analytical and forecasting techniques
- Prepare monthly and annual reports for the Financial Management process
- Position requires building business relationships within Financial Management leadership
12
Client Development Group Metrics Analyst Resume Examples & Samples
- Increase CDG’s efficiency by automating pipelines through technology
- Work with CDG team refining and developing automated framework to methodically gather and quantify revenue impact focusing on Net Acquired Asses (NAA), Net New Assets (NNA), cross selling opportunities and/or next steps
- Oversee client/prospect due diligence to include but not limited to
- The candidate should have strong analytical, research and quantitative skills
- Given the sensitive, confidential nature of the group’s responsibilities, discretion is absolutely paramount
- Strong organizational and communication (both verbal & written) skills are a must
- Advanced proficiency with Excel, PowerPoint and Word required
- Comfortable working in an extremely fast paced environment
- Minimum of 2 years of experience in an investment, commercial or private bank industry
- Experience in understanding the financial needs of high net worth clients, business owners and our financial advisors
13
Workforce Metrics Analyst Resume Examples & Samples
- Manage and extend system archives and data warehouses used throughout data creation and collection process
- Manage data transfer between workforce management systems by monitoring interfaces, resolving discrepancies, identifying root causes, and implementing process improvements
- Facilitate and participate in application and report testing
- Strong SQL development skills
- Moderate experience with Relational Database architecture and design (SQL Server)
- Extensive experience with Relational Database architecture and design (SQL Server)
- ETL Experience (SSIS, Informatica)
14
Business Metrics Analyst Resume Examples & Samples
- Participates in the overall activities of the corporate real estate space metrics area
- Coordinates reporting activities
- Manages risk and exposure for the company
- Able to present materials in an organized efficient manner to management
- Bachelor’s degree or equivalent experience in Corporate or Commercial Real Estate, or Business related field
- Minimum of 3-5 years experience in a financial or metrics role,
- Advanced Excel/Access/PowerPoint skills required
- Knowledge of business intelligence and reporting tools
- Results oriented, intelligent, quick-study, detail oriented and an effective communicator
15
Assistant Production Metrics Analyst Resume Examples & Samples
- Data Management and Controls,
- Models and Calculations Management,
- Data Assurance, Reconciliations and Remediation,
- Operational Risk Reporting,
- Ensure the timely delivery, data integrity and completeness of monthly KPI/KRI metrics and Management Information reports produced at a granular business, regional and/or entity level
- Respond and tend to adhoc queries or requests from stakeholders in a timely manner
16
Gida-metrics Analyst Resume Examples & Samples
- 3+ years of relevant experience, to include experience in operations functions globally
- Experience in any analytics functions and CoEs is a significant advantage
- Knowledge or Risk and Control and experience of using metrics to identify high risk processes or scenarios
17
Business Metrics Analyst Resume Examples & Samples
- Proven ability to support teams of a wide variety of disciplines and backgrounds to achieve significant results preferred Expertise building forecasts leveraging forecasting tools such as SPSS and R required. Demonstrated ability to work well with others at all levels of the organization
- Support key divisional, departmental, and cross-functional reporting and data management efforts ensuring that clear targets, goals and expectations are established, tracked, and communicated
- Support the development of linkages to ensure alignment and accountability regarding data and reporting within the business community
- Establish a reporting structure for identifying and prioritizing, appropriately resourcing, and measuring results of both client facing and non-client facing activities for the ICS department
- Leverage SharePoint and InfoPath for streamlining data collection and establishing workflow and management systems for teams
18
Business Metrics Analyst Resume Examples & Samples
- Support key divisional, departmental, and cross-functional reporting and data management efforts ensuring that clear targets, goals and expectations are established, tracked, and communicated
- Support the development of linkages to ensure alignment and accountability regarding data and reporting within the business community
- Establish a reporting structure for identifying and prioritizing, appropriately resourcing, and measuring results of both client facing and non-client facing activities for the ICS department
- Leverage SharePoint and InfoPath for streamlining data collection and establishing workflow and management systems for teams
19
Client Onboarding Metrics Analyst Resume Examples & Samples
- Work with management and MIS teams to document and develop regularly scheduled and adhoc reporting
- Assist in decommission of historical tracking systems
- Coordinate across teams to ensure all requirements are being recorded in the necessary tracking systems so reporting is accurate
- Serve as a single point of contact for all COB metrics inquires and requests
- Proactively assess areas for processes improvements and help drive changes
- Advanced knowledge of Excel, Sharepoint and Powerpoint
- Expert knowledge in vLookups and Pivot Tables
- Macro experience is a plus
- Must possess a strong control mindset with the ability to identify and fix gaps
20
Metrics Analyst Resume Examples & Samples
- Provide oversight and guidance to team of metrics analysts producing daily metrics across Digital Services
- Provide validation and quality control of daily metrics
- Act as liaison between program leadership and the metrics production team
- Promote and participate in the continuous improvement of structure, processes, tooling to enable the teams to deliver more value
- Minimum 3 years of hands-on experience as a Business Systems Analyst, Metrics Analyst, or Technical Analyst
- Experience managing resources
- Excellent technical skills and experience with Microsoft Excel (Sort, Filter, Pivot Tables, Macros, Charts), PowerPoint, JIRA and Adobe Acrobat Pro
- Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences
- Experience working with project metrics
- Experience with software development methodologies and practices (SDLC, Agile, Scrum, Waterfall, etc.)
21
Senior Engineering Metrics Analyst Resume Examples & Samples
- Partners with team members and business leaders to develop and understand metrics packages
- Partners with team members to analyze qualitative and quantitative data to determine areas of improvements including gains and in the
- Consults, as necessary, with internal and external leadership. Leads and provides expertise in cross-functional projects
22
Gida Senior Metrics Analyst Resume Examples & Samples
- 7+ years of relevant experience, to include experience in operations functions globally
- Strong understanding of how to make decisions using numbers
- Experience working in a matrix global environment
23
Metrics Analyst With VBA Resume Examples & Samples
- Work on delivering metrics to SDMC members and senior management. Prepare volume, performance and quality reports
- Strong written and oral communication skills. Business level English language skills
- Has proven experience in metrics/reports preparation using Excel and VBA
- Strong knowledge of VBA programming or/and other programming language
- Analytical ability to understand produced metrics and data trends. Highlight and summarize issues described by metrics/reports
- Ability to work in a high volume, pressurized, financial organization
- Organized and methodical, ability to multi task, with good time keeping skills
- Ability to communicate with both technical and non-technical personnel and different levels of Management
- Commitment to the concept of Service Support & Delivery and to delivering work within tight deadlines
- Able to follow documented processes & procedures and to repeatedly follow instructions consistently
- Assertive but diplomatic, with a strong desire to see things through to completion and remain focused
- Ability and aptitude to provide technical guidance, support and training to junior members of the team
- Ability to take ownership and accountability for activities under their control
- Ability to carry out new projects, as well as the continuation of already-started by someone else. Then the ability of implementation them in a production environment
- Capable to utilize data gathering tools and methods to analyze and gather data needed for project requirements
- Must be organized, able to multitask, communicate clearly in verbal and written format, and conduct themselves as a true professional at all times
24
Operational Risk, Metrics Analyst Resume Examples & Samples
- Performing metric data analysis (at global, regional, legal entity level etc.)
- Interacting with data providers and stakeholders to discuss quality of metric data and relevant data issues
- Collaborating with Risk Managers and assisting in metrics governance process*LI-SC1
- 0-3 years of working experience with experience dealing with front office business, operations or risk management
- Proficiency in Excel, strong VBA skill is a plus
25
Quality & Metrics Analyst Resume Examples & Samples
- Publish monthly supplier quality performance summaries for enterprise, commodity, and SBU stakeholders
- Serve as primary point of contact for MySupplier quality data including monthly data integration, data inquiries, and data reconciliation
- Provide supplier quality data analysis based on Supplier Development strategies and ad hoc requests
- Partner with Global Program Manager and Procurement Operations team in support Supplier Scorecard initiative including continued development and adoption of MySupplier tool
- Support preferred supplier selection threshold maturation through data analysis and continued quality data analytic system improvements
- Assist Operational Excellence activities through data analytics for Managing for Daily Improvement (MDI) and 9 step problem solving activities
- Support Excellence through Quality (EtQ) system deployment and capability enhancement
- Serve as administrator for Supplier Development SharePoint site
- Preferred 2- 3 years of experience in data analytics role
- Required advanced knowledge of Microsoft Excel including demonstrated ability to use Excel for creative system design. Working knowledge of Microsoft Access and SharePoint preferred
- Experience with Oracle Business Intelligence (OBI) and Excellence through Quality (EtQ) a plus
- Demonstrated strong analytic and problem solving skills with exceptional attention to detail
- Ability to coach diverse, cross-functional personnel in data processes and systems
- Excellent interpersonal skills with ability to effectively communicate with diverse stakeholders
- Ability to work cross-functionally and cross-culturally within a matrix organization
- Speaks English as a primary/secondary language
- Ability to travel up to 20% both domestically and internationally
- Data System and Analytics – Designs and implements data systems and processes in support of enterprise strategies. Utilizes basic and advanced analytical methods in support of data-based decision making
- Supply Chain Acumen– Understands the key value creation processes within the Procurement function and the role Supplier Development plays. Specifically is a subject matter expert in Supplier Performance Management and its related tools/processes
- Problem Solving–Understands and can execute problem solving activities including use of 9 Step and 8D methodologies
- Relationship Management- Works collaboratively with cross-functional stakeholders at all levels
- Project Management –Identifies resource needs, develops project plan, and drives project execution
26
Senior Metrics Analyst Resume Examples & Samples
- Create partner-facing metrics to support CRMs and create complete transparency into GIDA operations
- Design customer satisfaction surveys and NPS mechanism to get Voice of customer
- Support Finance team in billing process by providing adequate and meaningful metrics in support of GIDA expenses charged to the customer
- Keen sense of numbers to most effectively design and use metrics to measure performance of GIDA processes
- Bachelor's degree or equivalent work experience
- 2-5 years of relevant metrics analysis experience
- Strong work ethic; excellent use of discretion and judgment
- The ability and enthusiasm to develop the process and procedures improvement skill set
- Experience in the design, preparation and delivery of facilitated workshops, applying a range of tools and techniques
27
Global ID Administration Senior Metrics Analyst Resume Examples & Samples
- Do analytics globally to surface root cause and facilitate actions in support of Site Heads and GPOs
- Support Global Re-engineering Lead and Global Risk and Control Lead to identify efficiency and control opportunities by using metrics smartly
- Advanced conceptual thinking in complex and/or completely new situations
- Excellent Excel and PowerPoint skills - advanced skills needed
- Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
- Proven track record of effective people management; and defining, documenting and validating process requirements
28
Gida Metrics Analyst Resume Examples & Samples
- Conceptualize what metrics best represent effectiveness of GIDA operations and design appropriate visualization to facilitate understanding and trends
- 10+ years of relevant experience, to include experience in operations functions globally
- Experience working in shared services environment and/or knowledge of the dynamics of work migration and project management
- Prior experience of dealing with senior leaders in the company
- Demonstrates advanced experience in navigating and leveraging project management tools
29
Functional Performance Metrics Analyst Resume Examples & Samples
- Bachelors Degree in Information Technology, Statistics, Metrics, Business or equivalent
- 4 plus years’ experience in metrics, analysis, or maintenance management
- Successfully managed at least on IT System deployment
- Knowledge of metrics development principles
- Knowledge of maintenance management systems, Cityworks preferred
30
Projects & Metrics Analyst TS SCI W Poly Required Resume Examples & Samples
- Weekly and Monthly KPI reporting of contractual SLA metrics
- Develop and maintain individual scorecards for the O&M team to include: ticket volumes, work log entries, SLA times, etc…
- Develop and maintain Proactive/Predictive KPI report of SLA performance
- Communicate results with sponsors and key stake holders regularly
- Collect requirements from sponsors and coordinate associated efforts to ensure delivery
- Identify deficiencies and through data collection, analysis, and reporting and provide solutions to senior management (continuous improvement through analysis)
- Develop advanced scorecards and metrics that will allow the O&M team to understand current performance and improve it
- Associates Degree in Information Technology or Systems Administration
- ITIL 3.0 Foundations Certification
- Oracle SQL Datamining Experience
- SPLUNK (Queries, Reports, Training)
31
GDM SIS Global Metrics Analyst Resume Examples & Samples
- Partners across the organization ( Strategy, Performance Management, Product Management, Marketing, Decision Management, Finance, Risk, Compliance, Technology, Operations) to drive tactical execution of strategic data management initiatives
- Delivers high quality digital analytical insights and recommendations for value generation by ensuring appropriate capture of data sources, creating tools and metrics to share across the enterprise, leading customer segmentation efforts, etc
- Build relationships proactively with key stakeholders from multiple work areas. Work through influence to build consensus among various stakeholders with differing perspectives
- Design and Development - MIS and Business reporting (BAU and Adhoc), business analysis, other data requirements (Code, Test and Execute) and assist with simple analytics requirements (this is not a modeling / complex analytics role)
- Working experience in Visualization tools like Qlikview, Business Objects experience preferred
32
Business Metrics Analyst Resume Examples & Samples
- Produces and creates regular reporting, metrics, and analysis for the CW program
- Provides insights and analysis on results and trends within the CW program
- Work with CW program leadership to identify data & reporting gaps
- Partner with CW program leadership to prioritize department needs
- BA/BS Degree in either Communications, Business Administration, Information Technology or Human Resources
- 1-3+ years' experience required with the following
- Microsoft Office Suite Experience, Data Management, Reporting & Analysis, Data mining, Project Management, Data Analysis, Database Management, PeopleSoft sPro
- Effective Time Management, Root Cause Analysis, Relationship Building, Project Management, Communication with all levels of management
- Strong trouble-shooting and problem solving skills are required
- Must be able to work with small groups or teams to obtain best solutions
- Understanding of Vendor Management Systems and technologies, preferably PeopleSoft sPro
- Familiarity with Managed Service Provider services and CW fulfillment
- Strong understanding of Enterprise Resource Planning systems
- Familiarity with data visualization tools
- Ability to work with data set and arrange for presentations
- Strong Microsoft Excel, Microsoft Access and data manipulation skills
33
Business Metrics Analyst Resume Examples & Samples
- Produces and creates regular reporting, metrics, and analysis for the CW program
- Provides insights and analysis on results and trends within the CW program
- Work with CW program leadership to identify data & reporting gaps
- Partner with CW program leadership to prioritize department needs
- 1-3+ years’ experience required with the following
34
Operatonal Metrics & Analyst Resume Examples & Samples
- Degree in Engineering, Statistics or related field preferred but not required
- Experience managing and analyzing KPI's for a technical organization
- High level of comfort working with monitoring and metrics infrastructure
- Self-starter who is able to build consensus around goals beneficial to the organization
- Proven ability working within technical architecture and related end-to-end data flow
- General level of understanding of internet protocols
- In depth experience utilizing Excel, Tableau or other tools to effectively present graphs, dashboards and reports
- Familiarity with processing data via scripting languages (such as Python or other tools)
- Experience performing a similar role in a Development or Technical Operations organization is required
- Experience with Hadoop and Hive are preferred
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Business & Metrics Analyst Resume Examples & Samples
- Act as the business lead on projects to maintain current and create new functionality in our enterprise wide applications (Maximo, EBS, PowerPlant, CC&B, G4, GIS)
- Work with ITS to assist in the daily system administration and updating of the Maximo application
- Develop and maintain consistent operational and productivity metrics using our enterprise wide applications that support our strategic goals
- Develop and maintain user access to EAM data by leading the efforts to build and maintain Start Centers, dashboards, and system queries
- Develop and maintain reporting and dashboards for Executive and Distribution Operations leadership
- Provide operational and financial analysis to Distribution Operations leadership for the purpose of decision making
- Create models and business cases for major projects with Distribution Operations (i.e. rate cases, labor agreements, new work practices, etc.)
- Provide training and change management of new metrics, reports, and enhancements to enterprise wide applications
- Work with the business to evaluate benchmark performance both internal to Distribution Operations as well as externally against other corporations outside Spire for the purpose of developing best practices
- Bachelor’s degree in finance, engineering, information technology or related areas of study. May consider candidates with extensive applicable experience in lieu of a degree
- 5+ years of experience in analytics and/or performance reporting
- Experience in Distribution Operations practices preferred
- Previous experience working with our enterprise wide applications strongly preferred
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SLA & Metrics Analyst Resume Examples & Samples
- You will assist the SLA and Metrics Management Lead with the management of SLAs, SLA service credits, and metrics
- Provide assistance to failure analysis and corrective action issues, help ensure compliance with architectural guidelines and technical specifications
- Provide assistance in the overall management for the SLAs, SLA service credits, metrics, and ensure all enterprise IT services are accomplished according to SLAs
- Ensure service specification compliance
- Assist in development, management, and administering service management best practices
- You will also be required to communicate with other program personnel, government management, and senior executives
- Support the development of service delivery SLAs and policies and procedures for successful ITSM/ITIL and ServiceNow implementation
- Takes ownership and ensures proactive closure for problem reports that fall within or appear to fall within area of responsibility; works closely with internal customers to quickly and successfully closeout problem reports
- ITIL Practitioner Certification
- CompTIA Security + Certification
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Metrics Analyst Senior Resume Examples & Samples
- Requires BA/BS degree in business or math related field and 3-5 years of data collection and analysis experience, or any combination of education and experience, which would provide an equivalent background
- Incumbent should also have an understanding of metrics and statistical calculations and presentation and analytical skills; knowledge of OLAP reporting tools required
- Requires knowledge of or training in process improvement and process control competencies, such as Lean, Six Sigma Green Belt or ITIL
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Diversity & Inclusion Metrics Analyst Resume Examples & Samples
- 3) Serve as point person in coordinating and managing key data resources in support of efforts to advance workforce (faculty, staff) and learner (students, residents) diversity initiatives
- 4) Recommend and administer protocols for the measurement of diversity and inclusion goals
- 5) Develop/implement valid and reliable instruments that assess impact of diversity efforts and initiatives
- 6) Use established survey research techniques to administer survey instruments that assess perceptions of inclusion and evaluate programmatic impact
- 7) Use qualitative assessment techniques such as focus groups and interviews
- 8) Complete statistical analyses, manage data pertaining to diversity and inclusion outcomes and goals, and disseminate findings to internal and external constituencies
- 9) Collaborate as requested with other appropriate offices engaged in assessment research
- 10) Analyze, summarize, and disseminate relevant information per the request of the Chief Diversity Officer
- Demonstrated expertise in establishing qualitative and quantitative metrics that drive accountability and conducting impact analysis
- Experience researching, analyzing and summarizing data and translating into compelling presentations, reports and influence strategies
- Demonstrated commitment to and understanding of diversity, equity and inclusion and/or organizational development/culture change initiatives within a complex decentralized organization, preferably in the context of academic medicine
- A track record of breaking down silos and building bridges and credibility with a diverse set of constituents
- Strong relationship building and communications skills; enthusiasm for working with and through others to achieve outcomes; a collaborator who promotes information sharing
- Team oriented; ability to make appropriate connections and build synergies; open minded, flexible and multi dimensional approach to problem solving
- Ability to understand and enable diverse viewpoints and approaches
- Passionate, authentic and solutions based approach to diversity and inclusion
- Must be able to assume responsibility and work independently without direct supervision
- Demonstrated organizational time management and follow through skills; Ability to manage competing priorities effectively and accurately in a fast paced environment
- Ability to work with all levels of individuals across the institution
- Experience in both traditional and non-traditional approaches to utilizing metrics and analytics to measure impact/desired outcomes
- Desire to dig into the data available to improve existing analyses
- Ability to identify opportunities to improve performance of existing systems and processes
- Demonstrated track record in evaluating diversity and inclusion initiatives and programs for faculty, students and staff
- Awareness of and sensitivity to the social, cultural, and educational needs of a diverse academic medical environment
- Research focus in a related field of diversity and inclusion measurement would be valued
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Metrics Analyst Resume Examples & Samples
- Coordinates the metric definition of business, user and operational requirements for one or more portal products or features
- Plays an active role in defining, mapping and documenting metrics requirements by working closely with product and service partners, IT, etc., to ensure tagging specifications are in alignment with reporting needs
- Analyzes moderately complex data and identifies associated relationships, making recommendations/decisions on what metrics to track, how to measure, and the method in which data is tracked, stored and reported
- Under minimal supervision, tracks, analyzes and reports financial and operational metrics information across Digital Servicing websites and various LOBs
- Compiles and analyzes online, operational and transactional data and creates high level ad hoc reports of online, operational financial and performance results, including trend analysis, status of major initiatives, escalating issues, and potential solutions
- Provides updates to business leadership regarding project status and the application and implementation of new or revised procedures, processes, and initiatives
- Assists with project management support to various initiatives by providing financial, work measurement, and metrics reporting support
- Applies automation techniques to existing reporting processes to improve efficiency and accuracy
- 5-8 years’ experience in financial and/or operational roles
- Intermediate to advanced skills in MS Excel/PowerPoint, including pivot tables, look-up statements, macro creation, and experience manipulating large amounts of data
- Strong business analytical abilities and organizational skills
- Ability to build partnerships and lead/work collaboratively with others
- Ability to perform responsibilities in a demanding and fast paced environment
- Strong background in operational/financial metric best practices within or outside of MetLife, at a global level strongly desired
- Ability to work in a matrix environment, including geographically dispersed team members
- In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance
- Bachelor's degree (4 year BA/BS or equivalent) with a major in business, finance or closely related field)
- Understanding of industry standard web tagging / tracking software such as Webtrends, Google Analytics, Ensighten
- Skills with Tableau, QuickView or similar
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Metrics Analyst, Quality Resume Examples & Samples
- 3+ years’ experience with business analysis, metrics gathering, and managing use cases and functional / technical requirements creation
- 3+ years’ experience in cross-functional project management with delivery accountability
- 3+ years’ experience interacting with all levels of management and stakeholders; must be able to articulate technical concepts and solutions to both a deeply technical and non-technical audience
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Senior Performance Metrics Analyst Resume Examples & Samples
- Conduct analysis of incoming data from numerous agencies to include checking inputs for completeness and conducting instant trend analysis for senior management review
- Take individual tasks through the entire internal life cycle of collection, compilation, and reports with little to no supervision
- Coordinate with outside agencies to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems
- Serve as a subject matter expert to new personnel from outside agencies on the methodologies of completing numerous metrics forms
- Assist in the creation of: definitions; development of business processes; and performance metrics collection forms related to personnel security topics
- Interface in all areas of projects to include multiple customers of reports for data requests
- Receive assignments in the form of objectives and establishes goals to meet outlined objectives. Assignments include compiling multiple standard spreadsheets from various government agencies into templates while producing reports / briefing material for presentation to senior managers and agencies
- Work is reviewed by Business Process Analyst and Government Managers to measure meeting objectives and schedules
- 10 years of work experience related to the technical requirements described above and in the designated area of responsibility associated with the position
- Ability to use information technology to produce reports and briefings including spreadsheets
- Bachelor's degree in related field or comparable years of experience. Experience with process improvement, documentation and/or quality management concepts preferred
42
Business & Metrics Analyst Resume Examples & Samples
- Act as the business lead on projects to maintain and create new functionality in our enterprise wide applications (Maximo, EBS, PowerPlant, CC&B, G4, GIS)
- Develop and maintain consistent operational and productivity metrics using our enterprise wide applications to support our strategic goals
- Work with the business to evaluate benchmark performance, both internal to Distribution Operations as well as externally, against other corporations outside of Spire for the purpose of developing best practices
43
Business Metrics Analyst Resume Examples & Samples
- Deliver accurate, actionable information that provides business insight and supports daily business and regulatory activities
- Provide rapid development services for critical reporting integrating metrics related to Compliance, Finance, Brokerage, Branch Management, Training, Testing, Policy & Procedures, Audit and Compliance Maps and supporting documents
- Assist with the definition of measures that will be used for oversight by Broker Dealer TC Services for+ business opportunity and risk identification
- Perform ad-hoc reporting, analysis, and presentations in support of tactical and strategic initiatives
- Obtaining monthly input from business data owners to update BD COO Scorecard (via meeting touch points or emails)
- Validate data for accuracy
- Updating the scorecard monthly with new data as it becomes available on the monthly cycle
- Archiving source feeder data files each month on Share Point
- Analyze data for outliers, trending, and for any results that need highlighting
- Following up on any clarifying questions relative to scorecard data
- Coordinating review meetings with BD COO and any key metrics source data owners
- Advanced Power Point Skills
- Ability to work well in a fast-paced, high pressure environment
- Knowledge of financial services products and sales processes
- Detail-oriented and an interest in understanding business trends in the areas requiring regulatory oversight metrics
- Excellent communication and meeting facilitation skills
- Some project management abilities would be a plus in this position
- Database development and data mining skills a plus
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Gtam Metrics Analyst Resume Examples & Samples
- Support the daily operations of the metrics team and fulfill new requests for operational metrics
- Produce and distribute reports to a set schedule
- Produce a daily, weekly and monthly report creation distribution log
- Run pre-reports and produce data files that support our month metrics processes
- 1+ months experience navigating a computer and computer software programs (MS Office suite)
- High level of organizational skills and attention to detail
- Ability to manage assigned tasks working to meet agreed schedules
- Ability to follow multiple step instructions
- Ability to follow up with work partners to resolve open questions
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Metrics Analyst Resume Examples & Samples
- Developing business case for technology projects
- Defining new business processes
- Identifying customer requirements
- Developing testing and quality assurance tools
- Maintaining database tables and charts used to product department metrics
- Developing website content
- BA or BS or equivalent experience is required
- Prior experience with legacy systems including: SMAARTS, TSS SCEPTRE, DECS, SAP and DWMS highly desired
- Project Management certification preferred
- Strong interpersonal skills including mentoring, coaching, collaborating, and team building
- Strong analytical, planning and organizational skills with an ability to manage competing demands
- Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
- Knowledge of software applications such as Excel, Word, PowerPoint and FrontPage is preferred
- May require travel
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
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Metrics Analyst Resume Examples & Samples
- Creates reports of operational financial and performance results
- Maintains project plans and may assist as a project team member on phases of projects
- Performs research, conducts cost analysis, creates reports and feasibility studies in support of metrics consultants and the business
- Tracks revenue factors for an operations organization
- Provide tracking of existing equipment and space
- Performs other related duties as required or assigned
- 1-2 yrs related work experience
- Strong desire to learn and develop professional skills
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Business Metrics Analyst Resume Examples & Samples
- Masters of Science in Business, Finance,Economics, Engineering orrelated discipline or equivalent work experience
- Experience in Security or similar kind of operations
- Ability to choose from differentanalytical methods, approaches and tactics to meet business analysis requirements in an efficient manner
- Ability to run what-if modeling analysis and understand how different factors affect business outcomes
- Qualitative and quantitative analyticalskills
- Adaptable to changing business conditions and ambiguity
- Ability to present data and findings to an audience
- Ability to effectively manage multiple assignments with demanding time constraints
- Proficiency with MS Project preferred
- Assists in performing research internally and externally
- Compiles data for seenior team anddevelops Executive presentations
- Manages the corporate security Correcrtive Action Program (CAP)
- Metrics develoment, trackign, analysis
- Communicates (oral and written) with peers inside and outside of the department, providing information orexchanging data
- Prepares compilation of documents, charts, reports, presentations, and other materials based on research and business needs
- Extracts, collects and formats data to populate reports, files or databases
- Performs analysis onmoderately complex data models selecting from various reports and data options and presents recommendations
- Assists in 5 year strategic plan (S1), two year tactical plan (S2) and department Risk Management planning
- Assists in the development andexecution of business regulatory rate cases, such as General Rate Case (GRC), Transmission Operations Rate Case (TO), Gas Transmission and Storage Rate Case (GT&S), and Risk Assessment Mitigation Phase (RAMP)
- Assist department process improvements and develop efficiency models
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Digital Metrics Analyst Resume Examples & Samples
- Oversight of content metrics analysis and strategy
- Manage complex data and analyze ongoing trends
- Partner and collaborate with local markets on standardization of content metrics reporting and development of analytic strategies
- Identify opportunities and best practices for content execution based on metrics
- Provide strategic recommendations to content leaders based on data analysis
- Track and report on data for long-term content initiatives such as the 2020 A Parameter Topics
- Conduct queries and generate reports in Site Catalyst, Google Analytics and ASAP for analysis and modeling
- Create dashboards and automated reports in Site Catalyst and Google Analytics on routine metrics such as pages/visit, duration of visit and repeat visits
- Provide support with regular “deep-dive” analyses of products and initiatives
- Support post-project analysis on small- and large-scale projects
- Work closely with other web analytics experts across the company to maintain standard metrics definitions, collaborate and achieve efficiencies
- Assist with any content and brand marketing research projects including internal studies, CMG research studies and outside research vendors
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Games Metrics Analyst Resume Examples & Samples
- Produce and distribute scheduled Business Intelligence reports
- Maintain and automate reports
- Carry out data verification, quality management, and improvement
- Diagnose data issues / Perform root cause analysis
- Develop and improve analysis and dashboards based on evolving needs
- Research new methods and suggest improvements to existing methodologies
- Communicate with other teams effectively
- Present ad hoc reports to internal clients and senior management
- Determine the impact of business events, translating data into meaningful information and recommendations
- Synthesize large amounts of data into actionable insights
- Advanced SQL querying and data mining (SQL Server, Hive, etc.)
- Advanced Excel (Pivot Table, VBA and scripted external data connection knowledge or stronger)
- 2-4 Years of related experience, preferably in an analytical role
- Business Intelligence visualization software (Tableau, Microstrategy, etc.)
- Demonstrated ability to use data to influence decision making
- Technically savvy, curious and a self-starter
- Ability to communicate effectively with both technical and business interests simultaneously
- Bachelor degree in a technical or quantitative discipline (Mathematics, Economics, Statistics, Computer Science, Engineering); Master’s preferred
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Enterprise Metrics Analyst Resume Examples & Samples
- Work with diverse groups of stakeholders to define and create performance benchmarks
- Validate data requirements and be able to handle huge volume of data drawn from heterogeneous sources / repositories
- Carry out data extraction, manipulation and independent analysis on data quality and sufficiency
- Leverage a variety of tools such as Qlikview, SAS, SQL, Tableau, Hadoop, Excel etc. and open source tools to develop scorecard, dashboards and reports on IT-related processes
- Automate data acquisition, transformation, validation and reporting where possible
- Support tracking on performance outcome on IT delivery and services
- See through the data and analyze it to derive conclusions and insights. Identify, analyze and interpret trends or patterns in complex data sets into user friendly format
- Interact professionally with a diverse people such as management, executives and SMEs
- Define and continuously improve the metrics framework on IT delivery and services
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Metrics Analyst Resume Examples & Samples
- Be able to provide technical support and basic explanations of reports to users
- Own report documentation
- Ensure daily, weekly, and monthly reports are provided accurately and on time
- Optimize the preparation of reports through use of macros, databases, and other tools
- Pro-actively monitor inventory for spikes and bottlenecks
- Identify opportunities for process improvement in the workflows
- Perform root cause analysis on items completed outside service standards
- Ensure items are manually moved through known "gaps" in the workflow
- Develop and maintain strong understanding of data available through Customer One
- Other tasks and responsibilities may also be assigned to meet current business needs
- Minimum Bachelor’s degree
- Knowledgeable on MS Excel (Intermediate/VBA) and MS Access
- Good organizational and time management skills with the ability to be flexible to changing environments
- Work well in independent or team basis as situation dictates
- Ability to effectively work with associates at all levels
- Estimates tasks and strives to complete on time; escalates appropriately
- Structured problem solving and analytical skills
- General knowledge of the business' application systems and administration processes
- Exposure to analytical and testing methodologies
- MS Excel Intermediate or VBA
- Strong analytical foundation and good problem solving skills
- AWD
- Salesforce
- Life Insurancea
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Metrics Analyst Resume Examples & Samples
- Degree educated with experience in a business support role
- Solid team player with a strong work ethic
- Able to work independently to deliver results with minor supervision
- Knowledge of data analysis reporting tools and methodologies
- Prior experience with data modeling and warehousing
- Experience building and testing statistical and predictive models
- Experience developing complex SQL queries
- Experience creating and maintaining easy to use reports, scorecards and dashboards
- Experience documenting requirements, creating training materials and working directly with end users
- MS SQL, and its related products SSRS, SSAS, SSIS
- T-SQL Query development including Queries, Stored Procedures, Views and Functions
- MS Excel, advanced user
- MiniTab, or similar Statistical Analysis Software package
- Business Intelligence Tools, such as Tableau or similar, also beneficial
