Partner Relations Resume Samples

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S Vandervort

Sylvia

Vandervort

722 Klein Manor

Phoenix

+1 (555) 662 2117

722 Klein Manor

Phoenix

Phone

p +1 (555) 662 2117

Experience Experience

Dallas, TX

Partner Relations Manager

Dallas, TX

Schamberger-Fahey

Dallas, TX

Partner Relations Manager

Coordinate with managed markets account managers to execute data agreements as specified in customer contracts
Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral
Manages strategy and setup of all paid campaigns
Creates content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)
Oversee general partner relations, including defining strategic approach and manage operations to engage and support key strategic partners
Supports the evaluation and selection of third-party advertising, marketing collateral, and related service providers
Primary contact for Specialty pharmacy buyers and Account Managers to resolve issues and enhance the overall relationship for stellar patient outcomes

New York, NY

Director, Partner Relations

New York, NY

Paucek Inc

New York, NY

Director, Partner Relations

Being responsible for process mapping and reengineering
Planning, assigning and directing 3PL Customer Services
Supporting project management activities including milestone tracking, monitoring issues and generating status reports
Management of the “Call Center” vendor for ShireCares to assure services are delivered in a manner that is in line with Shire’s values
Trouble shoot and resolve ongoing financial reimbursement issues with billing co-pay issues
Provide oversight and Management to Shire Rare Disease Financial Assistance Program by designing and managing the co-pay program
Primary contact for all partners to maintain purchase orders and monthly invoicing

present

Chicago, IL

Director, Business & Partner Relations

Chicago, IL

Farrell-Dare

present

Chicago, IL

Director, Business & Partner Relations

present

Establish and ensure adherence to a department budget, provide project level budget forecasts and manage in accordance with the established budget
Work with Product Management to drive developer program strategy across platforms
Assist in the development of strategic objectives and long-range plans for the department
Coordinate and collaborate with product management to optimize developer program
Monitor financial success of developer program through regular reporting mechanisms
May have direct management responsibility for certain strategic partnerships
Determine long-term strategic “fit” within organization for developer program

Education Education

Bachelor’s Degree in Attention

Towson University

Bachelor’s Degree in Attention

Skills Skills

Effective time management skills and ability to prioritize across multiple, concurrent and time-sensitive projects
Participates in conducting research on program and campaign effectiveness; tracks findings and reports results to management
Ability to acquire information/knowledge in collaboration with our clients related to their potential problems/opportunities and accurately communicate that information back to the sales team
Effective listening skills and note-taking skills
Capacity to work as an effective team member and communicator with multiple Account Executives and Sales /Department Managers and support personnel
Uphold a positive mental attitude in a fast-paced, demanding work environment
Collaborates with Sales in launching brand and advertising campaigns, promotions, or online/web/interactive initiatives to increase listening audience and ratings
Adjusts programs and campaigns to address changing markets and competitive conditions
Supports the evaluation and selection of third-party advertising, marketing collateral, and related service providers
Disciplined and professional approach to all internal and external communication with co-workers, sales management and clients; in writing, by phone and in-person

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Channel Partner Relations Director Business Banking Resume Examples & Samples

Build strong partnership with key business, sales and finance executives and their teams in the Business Bank and Consumer Bank to drive step-change improvement in Chase Commerce Solutions’ payment processing penetration with the clients of those businesses
Identify opportunities and drive execution in processes to provide JPMC financial and business solutions to Chase Commerce Solutions clients that aren’t currently taking advantage of the broad set of JPMC products and services
Develop and manage the formal communication, reporting and review processes with the Channel Partners, including all business reviews
Evaluate and improve the revenue sharing models where appropriate
Provide meaningful input into the training that is needed for Commerce Solutions front line employees to ensure our clients leverage Chase Business Banking and products and services
Work closely with Credit, Risk, Control and Legal teams to streamline the process of signing and onboarding current Chase clients into Chase Commerce Solutions
Create a pipeline of probable new business opportunities, documenting status and assumptions throughout the process
Establish the optimal KPIs and metrics to drive deeper penetration
Expand reporting to capture revenue penetration, as well, as customer penetration
Leverage KPIs to identify best practices across Channel partners and replicate as needed
Bachelor’s degree or equivalent experience required. MBA or Master’s degree preferred
10+ years experience in Business with a documented track record of proven success in financial services
Strong knowledge of our JPMC wholesale businesses with specific emphasis in Business Banking and Consumer Banking sales processes preferred
Strong analytical, financial and decision making skills
Strong understanding of the Control environment requirements across the Firm (Chase Commerce Solutions & Channel Partners)
A track record of creating an environment of support and collaboration within/across teams

Channel Partner Relations Director Corporate & Investment Banking Resume Examples & Samples

Build strong partnership with key business, sales and finance executives and their teams in the Global Corporate Bank and Treasury Services to drive step-change improvement in Chase Commerce Solutions’ payment processing penetration with the clients of those businesses
Significantly accelerate our momentum to capture this important growth opportunity
Drive an effective and collaborative communication culture between Channel Partners and Chase Commerce Solutions. This includes ensuring alignment of business partner sales coverage models, on-going integration across key business processes (Sales, Service, Implementation) as strategic changes occur, and participation in strategic client targeting
Provide significant and meaningful input into training and into shaping the Channel Partner messaging around our core products and services, including ChaseNet
Provide meaningful input into the training that is needed for Commerce Solutions front line employees to ensure our clients leverage JPMC wholesale products and services
Work closely with Credit, Risk, Control and Legal teams to streamline the process of signing and onboarding current JPMC clients into Chase Commerce Solutions
Align customer segmentation between Chase Commerce Solutions and the Channel Partners
Strong knowledge of our JPMC wholesale businesses with specific emphasis in Treasury sales, Commercial sales and Business Banking sales processes preferred
Exceptional relationship management skills
Strong organizational and planning skills and a track record of successfully following through on plans and commitments

Channel Relations Partner Corporate Client Banking & Specialized Industries Resume Examples & Samples

Assist with Non-BPU escalation/resolution of client issues. Maintain an escalation log to track issues. Address common themes
Provide the Channel leaders with timely performance reporting (EMRs, KPIs, Pipeline) and product and organizational updates
Provide meaningful input into and coordinate training and sales tool development to ensure sales team readiness
7+ years experience in Business with a documented track record of proven success in financial services

Channel Relations Partner Middle Market Special Industries Resume Examples & Samples

Build strong partnerships with Channel leadership and their teams to drive increased Chase Commerce Solutions’ penetration
Provide organizational clarity and serve as a dedicated point of contact for Channel Partners, helping them navigate CCSo
Coordinate and lead key strategic initiatives to improve coordination between CCSo and Channel Partners
Identify qualified opportunities for focused sales efforts to drive increased revenue and penetration through data analytics and portfolio reviews
Develop and manage the formal communication, reporting and review processes with the Channel Partners, including periodic business reviews
Strong knowledge of our JPMC wholesale businesses with specific emphasis in Commercial Banking sales processes preferred
Proven project management acumen
Demonstrated experience operating in a matrix organization and leading through ambiguity

Partner Relations Manager Resume Examples & Samples

Maintenance of customer master information for all ship to and bill to customers
Serve as the primary contact for our 3PL partners, UPS and Cardinal for sale order management
Primary contact for Specialty pharmacy buyers and Account Managers to resolve issues and enhance the overall relationship for stellar patient outcomes
Coordinate with the Market Access team to negotiate and implement data feeds from customers as defined in the specific agreements
Responsible for shipment data discrepancies management in the Patient Services systems. Liaise with the Customer Service Project Leaders on specific projects, IT and the CRM vendor to maintain and improve shipment data
Primary contact for all partners to maintain purchase orders and monthly invoicing
Serve as a liaison with Supply Chain, Finance and Accounts Receivable teams to manage the order fulfillment process
Manage and maintain the Rare Disease customer master in SAP and UPS Systems
Coordinate with managed markets account managers to execute data agreements as specified in customer contracts
Maintain daily shipment data loads to CRM. Monitor daily and trouble shoot and correct any data issues
Lead contact with Specialty Pharmacy partners for management of monthly invoices – including chargeback processing
Establish goals for service partners and monitor their progress throughout the year
Planning, assigning and directing 3PL Customer Services
Responsible for daily interaction and maintaining strong relationships with Specialty Pharmacy partners
Trouble shoot and resolve ongoing financial reimbursement issues with billing co-pay issues
Travel to sales meetings and Specialty Pharmacies business reviews periodically and as necessary
Conduct and participate in partners’ contract negotiation

Director, Partner Relations Resume Examples & Samples

Serve as the primary contact for our 3PL partners for sale order management
Follow up with partners and IT on shipment data to be loaded to the Patient Services CRM System
Responsible for shipment data discrepancies management in the Patient Services systems. Liaise with the Customer Service Project Leaders on specific projects, IT and the Specialty Pharmacies to maintain and improve shipment data
Provide oversight and Management to Shire Rare Disease Financial Assistance Program by designing and managing the co-pay program
Management of the “Call Center” vendor for ShireCares to assure services are delivered in a manner that is in line with Shire’s values
Evaluate and advise the leadership team and the RDCF’s board on best practice
Coordinate and strategize with managed markets account managers to execute data agreements as specified in customer contracts
Maintain daily shipment data loads to CRM and reporting system. Monitor daily and trouble shoot and correct any data issues
Lead contact with Specialty Pharmacy partners for management of monthly invoices
Provide training on Rare Disease distribution model and shipment data
Supporting project management activities including milestone tracking, monitoring issues and generating status reports
Interaction with field sales team to ensure customer problem resolution
Direct interaction with Zone Directors to address issues in a timely manner and properly align resources
Attend meetings to represent Shire Rare Disease Business Unit at industry conferences
Conduct and participate in partners’ Quarterly Business Reviews
Being responsible for process mapping and reengineering
Bachelor’s Degree required, master preferred
Extensive CRM and/or ERP experience
Proven track record of building effective working relationships with internal and external business stakeholders
Flexible and adaptable in handling change
Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
15+ years of experience in vendor management or procurement role, or a related field is required, preferably in a regulated industry
Proficiency in Excel is required. Experience in Patient Services, Specialty Pharmacies and HUB management services are a plus

Human Resources Associate Relations Partner Resume Examples & Samples

Highly effective verbal and written communication skills
Proficient with MS Office
Ability to analyze and create reports in Excel
Demonstrated ability to work with confidential and sensitive information
Knowledge of related employment regulations & laws
Working knowledge of PeopleSoft
Advanced follow-up, attention to detail and problem-solving skills
Experience with Publisher and Access
Knowledge of OE policies, procedures and practices

Partner Relations Manager Resume Examples & Samples

Assist the sales team in the growth, development and retention of targeted, key clients through superior customer service delivery
By way of industry-specific research, client meetings and sales team direction, attain a high-level understanding of category specific priorities and opportunities for iHeartMedia Portland to deliver best-in-class service to its targeted, key clients
Consistently deliver first-class customer experiences to targeted clients as part of every interaction and overall service delivery, A-Z
As the Partner Relationship Manager, review client agreements with Account Executives to ensure effective, timely and complete fulfillment of all elements/deliverables to maximize client ROI
Compile key performance data, to include; event activation photos, copies of digital files, sound checks, commercial spots, social media posts, etc., and prepare, under the direction of Account Executives, first-class recaps for clients to showcase ROI and ensure highest probability of client renewals
As requested, attend client meetings and serve as a key touchpoint with F2F client interactions
Disciplined and professional approach to all internal and external communication with co-workers, sales management and clients; in writing, by phone and in-person
Effective time management skills and ability to prioritize across multiple, concurrent and time-sensitive projects
Ability to acquire information/knowledge in collaboration with our clients related to their potential problems/opportunities and accurately communicate that information back to the sales team
Effective listening skills and note-taking skills
Well-developed administrative skills and attention to details. Must be able to rapidly produce letters/presentations/recaps by way of Word, PowerPoint, Excel and ClearSlide
Capacity to work as an effective team member and communicator with multiple Account Executives and Sales /Department Managers and support personnel
Uphold a positive mental attitude in a fast-paced, demanding work environment
Collaborates with Sales in launching brand and advertising campaigns, promotions, or online/web/interactive initiatives to increase listening audience and ratings
Adjusts programs and campaigns to address changing markets and competitive conditions
Supports the evaluation and selection of third-party advertising, marketing collateral, and related service providers
Participates in conducting research on program and campaign effectiveness; tracks findings and reports results to management
Collaborates with internal departments to ensure marketing campaigns are coordinated with operational and sales initiatives
Connects with influential media outlets and journalists to place iHeartMedia news
Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral
Creates content regularly to grow the company’s footprint (e.g., press releases, corporate announcements)
Manages strategy and setup of all paid campaigns
Researches and tests partnerships with new vendors to expand reach and lower cost
Crafts landing pages to distribute through relevant paid programs
Advanced skills in Microsoft Office, Photoshop and social media platforms
In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks like Outbrain and Taboola
Up-to-date knowledge of digital marketing trends and potential new channels and strategies
Expertise in handling marketing budgets and forecasting/reporting results
Proven track record in creating, editing, and promoting written and visual content
Ability to manage projects from start to finish
Excellent organizational skills; ability to prioritize and effectively manage time
High work standards and degree of attention to detail
Demonstrated effective writing and editing skills; excellent grasp of grammar
Excellent communication with the ability to negotiate and convince and sell
High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintains composure when faced with difficult situations and personalities
Excellent interpersonal skills and collaboration with others
Experience in public relations, corporate communications, content marketing, or relationship management
1-3 years’ experience in a similar role, e.g., pitching, crafting, and placing content externally, event management and sponsorships

Agency Partner Relations Resume Examples & Samples

Strong sales and/or business experience with proven ability to drive results
Ability to develop strategic business plans to grow engagement across larger holding company
Strong experience working at or with media agencies – requires deep understanding of agency economics, processes and roles

Partner Relations Manager Resume Examples & Samples

Oversee general partner relations, including defining strategic approach and manage operations to engage and support key strategic partners
Liaise between strategic partners and studios to drive consumer awareness and revenue
Manage product launches and update, and communicate opportunities and needs across Production and Publishing

Business Partner Relations Manager Resume Examples & Samples

Establishes and maintains relationships with current partners/tenants to evaluate business opportunities and enhancements for Customer Service
Reviews incoming partner proposals and provides recommendations to the Executive Team
Assists in property development to ensure maximum profitability and guest satisfaction that is consistent with the company’s core service standards and brand attributes
Coordinates new lease agreements with Corporate Design Group, Property Operations, Lease Accounting and Financial Planning, Corporate Legal Department
Manages and monitors fiscal budget, operations of leased tenant(s) and marketing strategies to produce both short term and long term synergies and profitability for the property
Maintain accurate records of Tenants performance, rent revenues, and operating expenses related to each outlet
Provides input into the research, development, evaluation and implementation of new companies, services and technology to ensure the property’s tenants are competitive and in anticipation of changing trends within the dynamic hospitality and gaming environment. Refiles procedural methods, recommend changes, adjustments, and improvements, and submit creative ideas of the aforementioned
At least 1 year of experience in business relations
Bachelor Degree or equivalent work experience
Have interpersonal skills to deal effectively with all business contacts
Working knowledge of Word, Excel, and PowerPoint

Partner Relations Catalog Specialist Resume Examples & Samples

Execution of various tasks related to successful publication of video content
Lead selection projects to identify quality or selection issues and drive resolution
Maintain SLAs for high-priority content on an ongoing basis
Ability to prioritize work effectively; strong time management and multitasking skills
Maintain/Contribute to SOPs
Contribute to process improvements initiatives to optimize for cost, quality, and speed
1-2 years of professional work experience
Detail-oriented and customer obsessed
Ability to learn and adapt to new processes quickly
Proficient written and verbal communication skills, ability to build relationships, and influence other teams to meet goals
Hyper-organized and ability to work independently
Familiarity with Amazon Video services
Experience/familiarity with: Amazon Video product, JIRA, Sharepoint, Excel, basic math/analytical skills
Experience and understanding of digital media and/or digital video supply chain desired
Serious passion for Movies and Television
Desired technical skills: Knowledge of Tableau/data visualization, Basic SQL, Web Programming languages, HTML, CSS
Fluency in German or Japanese languages a plus

Principal Employee Relations Partner Resume Examples & Samples

Create, document and maintain solid operational Employee Relations processes and practices to ensure compliance and consistency in the execution and administration of employment actions
Investigate charges of discrimination and harassment filed with federal and state agencies or filed as an internal grievance; recommend resolutions to employee problems, issues and concerns; follow up with employees after resolution of employee complaints and concerns
Advise/counsel executives and people managers on a wide variety of personnel issues to ensure fair employment practices and compliance with employment legislation and company policy
Keep abreast of trends and changes in HR legislation and effect change or make recommendations for change to keep the company policies and practices in compliance with local, state and federal employment law; enforce legal and regulatory requirements impartially
Visit Company locations, as needed, and consult with other subject matter experts in the Company as necessary to assist in resolving complaints within established service level agreements (SLAs)
Apply knowledge of ADA and reasonable accommodation process. Conduct interactive process with employees regarding requests for reasonable accommodation and identify appropriate legally compliant solutions
Administer EthicsPoint Hotline tool; responsible for entering data in the Issue Repository and generating reports on Issues (trends, etc.); responsible for tracking and following up on matters being resolved
Manage unemployment claims/appeals processing; assist internal customers with preparing for fact-finding interviews and appeal hearings; advise re: cost control; review quarterly claims activity reports for QA & cost control
Mediate employee problems and provide structure for informal negotiations
Responsible for creating monthly employee relations reports relative to case activity or other employee relations topics
Ensure fair treatment to all of our employees at all levels through educating and training executives/people managers on proactive claims mitigation strategies
Recognize the need for modifications to Human Resource policies and procedures, and propose appropriate changes, including writing and/or re-writing policies and procedures to facilitate approval of senior management
Partner with managers to evaluate the merits and consequences of corrective action to ensure a highly competent workforce
Participate in Merger and Acquisition processes, including due diligence and implementation
Liaise and support the legal team in compiling documentation for employment related claims
Participate in the creation and rollout of ER policy & program initiatives
Collaborate with HR Services, BU clients, and HRBPs to ensure continuous improvement
Participate in AAP development/submission and communication/education of utilization goals; monitor goal progress; audit for compliance and provide audit representation; including the tracking and documentation of outreach efforts and other requirements of the AAP plans; and prepare, submit, and maintain annual reports
Prepare, review and submit, in conjunction with HRIS, annual EEO-1 and VETS-4212 reports and make recommendations for legal review and reporting
Provide audit representation for internal and external audits, including DCAA and I-9
Represent the employer at external agency administrative hearings
Participate in Employee Orientation
Perform additional duties and projects, as assigned
Requires Bachelor’s degree or equivalent
Minimum of 7 years’ related (Human Resources) experience including knowledge of federal, state and local EEO statutes, regulations and guidelines, and providing advice and counsel to rank-and-file employees to mid- and senior-level company executives
Strong Microsoft Office software skills, PeopleSoft/Oracle experience a plus
Demonstrated experience interacting with employees at all levels and providing excellent customer service
Strong attention to detail, organizational and follow-through skills
Strong verbal and written communication skills, including experience presenting information to small and large groups
Ability to handle and manage multiple assignments and projects while effectively balancing schedules and ad hoc requests
Superior Working knowledge of employment law, governmental agencies practices, and general employment policies/programs and the ability to communicate such in a concise way to employees
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to **classified information
13-15 years w/High School Diploma
07-09 years w/Bachelors Degree
04-06 years w/Masters Degree

Public Relations & Events Summer Student Partner Resume Examples & Samples

Ability to thrive in a fast-paced, extremely dynamic environment　
Excellent written and verbal communication skills　
Agile multitasker with a positive attitude　
Organized　
Customer focus　
Meets deadlines　
Passion for the Fashion and PR industries　
Must have own transportation　
Job will be hourly, between 30-40 hours per week and will include weekends and evenings

Employee Relations Accommodation Business Partner Resume Examples & Samples

A seasoned, experienced professional with a demonstrated full understanding of U.S. Leave laws and ADA/ADAAA regulations
Proven ability to resolve a wide range of issues in creative ways
5+ years related experience or Line HR manager experience with demonstrated employee relations and accommodation experience
Proven ability to build strong partnerships and work collaboratively with line managers and HR colleagues
Exceptional communication skills including effective listening, writing and presentation
Ability to express thoughts in a clear and concise manner

People Relations Partner Resume Examples & Samples

5 - 7 years of experience in an HR concentration, including experience providing guidance on performance management and researching, investigating, and responding to employee issues and concerns
Solid understanding of US employment law and sensitivity to global legal differences
Knowledge of People/Employee Relation procedures and processes such as leave, disability, diversity and equal opportunities
Strong mediation, dispute resolution and negotiation skills
Experience with conducting workplace investigations
Must be able to influence without authority using sound judgment, balancing the needs of the employee and the Company and its culture to resolve conflict, ensure consistency and fairness, mitigate risk, and prevent liability
Outstanding interpersonal skills to diplomatically interact with all levels of employees and clients
Exceptional collaboration skills to partner with HR colleagues. Must be team-centric with 'roll up your sleeves mentality to drive for results'
Ability to identify root cause issues. Must be able to analyze data to arrive at valid conclusions, recommendations and plans of action
Analytical and critical thinking skills required to compile, evaluate, interpret and present information (both qualitative and quantitative) relating to a broad range of HR issues and processes
Conceptual Thinking-Thinking through issues bringing key facts and ideas together to see the bigger business picture, using innovation and creativity
Conflict management; ability to listen effectively, understand others and resolve conflicts effectively
Ability to handle sensitive and confidential information discreetly and diffuse difficult situations
Independent thinker with strong attention to detail
Experience providing employee relations support remotely to team members in multiple locations

Director, Business & Partner Relations Resume Examples & Samples

Assign partner relationships to team members
Monitor success of each partner relationship through regular reporting mechanisms
Ensure creation of annual strategic partner plans
Meet department objectives as directed by executive management
Monitor direct reports’ success and progress
May have direct management responsibility for certain strategic partnerships
Work with Product Management to drive developer program strategy across platforms
Coordinate and collaborate with product management to optimize developer program
Monitor financial success of developer program through regular reporting mechanisms
Assist in the development of strategic objectives and long-range plans for the department
Facilitate team member engagement by clearly communicating the company’s vision, mission, and strategic objectives
Establish and ensure adherence to a department budget, provide project level budget forecasts and manage in accordance with the established budget
Determine long-term strategic “fit” within organization for developer program
Attract, retain, motivate, coach and develop team members for high performance
Excellent writing and communication skills
Excellent analysis and problem solving skills
Excellent decision making skills
Understand, interpret and act on financial information that contributes to business profitability
Ability to plan and manage complex projects, manage risks, costs, time and project teams
Excellent planning/ organizational skills and techniques
Communicate effectively with senior management and key stakeholders
Uses skills to lead teams to achieve company goals in effective ways
Ability to Influence, build relationships, navigate politics and manage conflicts
Broad and wide-range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
Ability to lead and develop virtual teams
Expert in multiple technical and business skills
Strategic planning skills
Proven client relationship management skills
Proven customer service skills
Ability to inform and persuade people
Diplomatic skills
Ability to initiate and negotiate high value agreements/contracts
Proven track record of solid decision making ability
Strong business acumen with business planning and business case skills required

Employee Relations Partner, GMS Resume Examples & Samples

Manage employee relations work across multiple business groups to assist employees and managers in resolving issues and grievances
Provide rigorous data analysis and reporting solutions based on business needs
Integrate and partner with HR Business Partners, Legal team and HR Investigations team to implement solutions
5+ years of HR experience
3+ years of experience as an HR Business Partner or equivalent
Experience using data for action planning
BA/BS degree with emphasis in HR or 5+ years of field related experience

Partner Relations Opening for German Speakers Resume Examples & Samples

Fluent in English and German (written & spoken)
University degree in economics is a plus, but not a requirement
Experience in economics, finance or channel partner business would be a plus
Able to handle concerns in a sensitive way
Able to keep accurate financial records
Able to use and understand various technical tools (Excel, databases etc.)
Able to interact with a wide range of people

Partner Relations Associate With French Resume Examples & Samples

Fluent in French and English (written & spoken)
Economic background would be an advantage
Ability to be flexible and work analytically in problem-solving environment
Technical focus (Excel, databases etc.)
Team player and proactive

HR Business Partner, Employee Relations Resume Examples & Samples

Provide guidance and interpretation to divisional leadership on HR related items including workforce planning, recruiting, onboarding and other HR functions as necessary
Manage employee relation matters for University employees involving employee performance/conduct issues, re-organizations including lay-offs, grievances, terminations, performance management, (and other related activities) for approximately 6,000 University employees
Conduct workplace investigations based on potential violations of University policy
Conduct research into new/pending laws and regulations as to the impact on existing employment policies and practices for the University
Consult and advise managers in the administration and interpretation of the collective bargaining agreement with respect to employee relations and policy matters
Assist in developing curriculum and execute campus-wide supervisor training, including annual legal update and other best practice compliance training
Assist in developing and implementing HR policies and procedures including the employee handbook and related policies and procedures to ensure compliance with Local, State and Federal Labor and Employment Law
Work closely with divisional leadership, managers, supervisors, and employees to improve working relationships, build morale, and increase productivity and employee retention
Work with divisional leadership to identify training needs and deliver learning programs
Provide guidance on background check processing including determination of eligibility for hire
Provide guidance on unemployment responses and attend hearings as necessary, assist in response to EEOC and other employee-related legal and regulatory matters
Strong knowledge and application of effective organization design, workforce planning, recruiting, selection, on-boarding, performance management, employee relations and delivering learning programs
Working knowledge of existing employment and labor laws including ADA, Title VII, ADEA, FLSA, FMLA, NLRA, and Unemployment
Demonstrated consulting skills in assisting employees and managers with proven success to resolve complex employee relations questions and issues
Demonstrated experience managing a heavy and complex case load with success
Workplace investigation experience
Demonstrated presentation and training experience to all levels of employees and management including online presentations
Ability to apply creative solutions to questions and problems and a willingness to stretch ones comfort zone in meeting customer needs
Excellent interpersonal, written and verbal communication skills including ability to interact and communicate effectively with a wide variety of individuals
Demonstrated ability to work independently, collaboratively, and across teams with a focus on service orientation
Customer-focused orientation with a high level of professionalism and discretion
At least four years of progressive experience in employee relations, human resource administration, HR Generalist/Business Partner capacity
Labor relations experience
Experience analyzing HR trends and metrics in developing solutions, programs and policies
Highly proficient in use of HRIS, PowerPoint, Excel
Certification in Human Resource Management from the Human Resource Certification Institute (HRCI), or Society for Human Resource Management (SHRM)
Previous experience in Higher Education
Familiarity with Banner