PC Technician Resume Samples
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PC Technician Resume Samples
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PW
P Ward
Philip
Ward
5498 Jacquelyn Branch
Boston
MA
+1 (555) 352 5174
5498 Jacquelyn Branch
Boston
MA
Phone
p
+1 (555) 352 5174
Experience
Experience
Phoenix, AZ
PC Technician
Phoenix, AZ
McClure-Jacobs
Phoenix, AZ
PC Technician
- Improve and maintain 5S in your area; make suggestions for improvements
- Installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems
- When working on day shift, provides system security briefings on systems to all functional area users
- Assist network and telecom groups when on site as necessary
- Monitors and reports on performance of Tech Support to senior management
- Monitors access to designated Controlled Areas. When working on day shift, provides system security briefings on systems to all functional area users
- Adhere to Bank established patch management procedures to securely maintain systems
Phoenix, AZ
Site PC Technician, Temporary
Phoenix, AZ
Runolfsdottir LLC
Phoenix, AZ
Site PC Technician, Temporary
- Receive direction from the Site Manager and perform other duties as deemed necessary
- Maintain and control warehouse and work area in an orderly and safe manner in accordance with established procedures
- Use personal computer to develop and maintain spreadsheets, perform word processing functions, data entry, etc
- Provide technical assistance and training to system users
- Perform general clerical functions including filing, typing, mail sorting and distribution, answering phones, send/receive faxes, photocopying, etc
- Check for completeness and accuracy of timesheets and key-enter data into timekeeping system
- Maintain shipping logs, handle receipt and shipment of materials and assets in and out of the center through established procedures
present
San Francisco, CA
Senior PC Technician
San Francisco, CA
Quitzon, Parisian and Cormier
present
San Francisco, CA
Senior PC Technician
present
- Provide standard software loads as dictated by work orders from Inventory Control Coordinator
- Knowledge of graphic and presentation software to assist in developing and presenting showroom and runway efforts
- Provide technical assistance and support to users for any issues related to computer systems, phones, software, and hardware
- Provide training to users on applications and our equipment
- Provide daily break-fix functions for software and hardware supported
- Maintain daily performance of computer systems
- Re-locating and re-installing equipment including peripherals and network connectivity
Education
Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
James Madison University
Bachelor’s Degree in Information Technology
Skills
Skills
- Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
- Able to gain basic knowledge of organizational structure and department breakdown
- Ability to develop good rapport and build strong relationships with User base and teammates
- Knowledge of networking cable standards, basic corporate data systems, and corporate inventory/help desk systems
- Highly presentable and the ability to interface with executive corporate level end users
- Be able to follow a repeatable process
- Great customer service skills and the ability to navigate various technologies
- Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
- 2+ years with real world troubleshooting experience. Ability to work an issue to completion while utilizing available support methods and minimal input
- Ability to communicate with customers quickly and efficiently to allow them to continue with their day
15 PC Technician resume templates
Read our complete resume writing guides
1
PC Technician / Seasonal Resume Examples & Samples
- Assist in resort wide end user support
- Deploy, maintain, troubleshoot, upgrade, and repair workstation and POS systems, including all hardware, software and peripherals
- Open, track and close help desk tickets and promote end user satisfaction
- Create and maintain accurate IT related documentation as assigned
- Return hardware to the manufacturer for replacement or repair
- Support and maintain on-mountain RFID infrastructure
- Assist with upgrades, improvements, and other initiatives
- Associates or Bachelor’s Degree from an accredited University
- Basic telecom configuration and support
2
PC Technician Resume Examples & Samples
- Configure and install PC's, laptops, wireless devices, printers, peripherals and other equipment to support enterprise business operations and future business growth and the movement and/or expansion of enterprise units. This will include support of remote locations and properties as well as on mountain support
- Install Microsoft desktop operating systems as well as other desktop applications and systems to support enterprise business units as described by departmental policy. Applications include MS Office (and other MS applications), IBM Client Access and Resort POS. This includes working knowledge of Microsoft system policy and group policy in an enterprise environment
- Responds to problem tickets and repair the malfunctioning equipment quickly. Provides support for PC technician operations and Help Desk operations on a daily basis. Support and troubleshooting of desktop operating systems is fundamental for this support role
- Performs installations, relocation, and re-installation as well as any other related requests (Adds/Moves/Changes)
- Provides project management / tracking to insure the project and day-to-day work schedules are being met. Create, maintain and update documentation as needed for compliance with company computer related standards
- Strong teamworking effort in project management and implementation is needed to ensure proper communication and coordination with all of IT and key departments
- Performs at or above the Information Technologies performance standards. Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, PTO or education
- Experience with HP, Dell and IBM hardware preferred
3
IT PC Technician Resume Examples & Samples
- Support our in house Resort POS ticketing system
- Maintain and repair computers, laptops, and printers
- Create or update existing documentation
- Ability to talk with everyone from front line employee to Senior Team Leaders
- Working knowledge of Win XP, and 7
- Troubleshoot Zebra Card, Boca Ticket, Epson Receipt, and HP LaserJet printers
- Follow and enforce company guild lines, Policies and Practices
- Understand assent management and tracking
- Ability to Ski or Ride
- Avaya Telecom general knowledge
4
Senior PC Technician / It-heavenly & Kirkwood Resume Examples & Samples
- Assist in resort-wide end user Tier 2 support
- Deploy, maintain, troubleshoot, update and repair desktop computers and point of sale systems, including all hardware, software and peripherals
- Open, track and close help desk tickets, communicate effectively with internal customers, and promote end user satisfaction
- Troubleshoot, repair, and deploy copper and fiber communications cabling
- Create and maintain accurate documentation as assigned
- Actively participate in training, observe company policies and procedures, and promote all company values
- CompTia A+ and/or MCP certification. Completion of A+ certification required within 6 months of hire date
- Ability to support and maintain Nortel and Avaya telephone communications systems and infrastructure
- Ability to make fiber terminations and perform fiber fusion splicing
- Ability to Ski or Snowboard preferred, not required
5
PC Technician Resume Examples & Samples
- Identify and initiate resolutions to service requests concerning systems and operator problems with all physical workstations and laptops (Windows and Macs), mobile devices, Windows virtual workstations and Enterprise multi-function printers, including engaging with service provider as needed for additional maintenance
- Plan and coordinate the installation and implementation of office automation hardware and software according to department standards and procedures
- Install software, hardware and peripheral components such as monitors, keyboards, printers, etc
- Maintain software and hardware to provide manual upgrades as necessary and ensure appropriate security levels are maintained
- Uphold the enterprise policy guidelines, as well as, recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers
- Maintain current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions
- Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication
- Perform physical and/or technical tasks, with the direction of personnel from other departments (including but not limited to Network Operations, Telecom and General Services), when those departments need immediate attention to an asset but have no onsite presence
- 5+ years providing technical support in a corporate environment
- 3+ years supporting Dell hardware (Optiplex and Latitude preferred)
- 3+ years supporting Android and iOS mobile operating systems
- 3+ years supporting an enterprise level multi-function printer (Kyocera preferred)
- 1+ years supporting MacOS in a corporate environment
- Proficiency in installing and supporting various types of PC hardware and peripherals, Microsoft applications and operating systems
- Familiarity with network topology and the ability to discern networking issues when troubleshooting reported issues
- Ability to read, write and comprehend simple instructions, correspondence, and memos
- Ability to understand and carry out instructions furnished in various forms (written, oral or diagram)
- Ability to deal with problems involving several variables in IT situations
- Ability to interact and present IT information to employees and outside clients
- The employee must be available 24/7 and must maintain a personal telephone number where they may be reached at all times
6
Senior PC Technician Resume Examples & Samples
- Support of Macintosh & Windows OS based systems
- Deploys hardware for new associates
- Perform software upgrades as required
- Upgrades/Replaces hardware as required by business needs
- Performs business need assessments when required for hardware and software request
- Assists with moves and changes as required
- Setup of Audio-Visual presentations as required
- Setup and Operation of Video Conferencing equipment
- Support of several DCs, Warehouses, Soto and Fruitland locations
- Ensures all trouble tickets are completed accurately and thoroughly as mandated by the IOC Manager prior to closing
- Provide remote support for field employees
- Administer documentation and updating of any out of date procedures
- Assist with task coordination and planning
- Audit, assess, and coordinate and deploy equipment
- Implement best practice techniques when dealing with Software/Hardware
- Perform simple coding to automate tasks
- A degree in MIS, Computer Science, Telecommunications or other related technical field is desired. Proven industry experience will be considered in lieu of the degree requirement
- Working knowledge of Audio-Visual equipment (projectors and audio hookups)
- A+ Certification desirable
- Strong organizational, verbal, written and inter-group collaborative skills a must
- Ability to multitask and work under tight deadlines
- Ability and willingness to work overtime and weekends as required
- Have acquired relevant industry certifications in the computer technical fields (e.g., Macintosh, Microsoft, Comp TIA A+, etc)
- Knowledge of graphic and presentation software to assist in developing and presenting showroom and runway efforts
- General knowledge of phone switches, networking configuration/setup, and printer repair
7
PC Technician Resume Examples & Samples
- Support of General Population Systems
- Deploy hardware for new associates
- Provide standard software loads as dictated by work orders from Inventory Control Coordinator
- Provide daily break-fix functions for software and hardware supported
- Upgrades hardware as required by business needs
- Performs business need assessments when required for hardware and software requests
- Assist with moves and changes as required in conjunction with Facilities department
- Insure all trouble tickets are complete accurately and thoroughly as mandated by the IOC Manager prior to closing
- A+ certification desirable
8
PC Technician Resume Examples & Samples
- Knowledge of PC and Telecommunication system hardware
- Working knowledge of Microsoft Operating Systems and Microsoft Office
- Knowledge of Symantec BackupExec and backup technologies. (D2D, Tape libraries, VMWare)
- Skilled mechanically
- Ability to communicate effectively, both verbally and written, with customers, co-workers and business contacts in a courteous and professional manner
- Ability to establish effective, professional working relationships with co-workers
9
PC Technician Resume Examples & Samples
- Configure and install new computer hardware and software
- Maintain and repair computer and printer hardware on a timely and efficient basis keeping records of such activity
- Review performance of hardware items and vendor support and make recommendations for replacement, update and/or acquisition of new items as appropriate
- Maintain inventory of shop equipment keeping appropriate records
- Install various types of equipment and systems such as personal computers, printers, internal TV information systems, etc
- Engage in learning opportunities, which enhance or increase expertise in the technical requirements of the job such as workshops, seminars, reading or technical information resources, etc
- Perform other tasks as assigned by management
10
PC Technician Resume Examples & Samples
- Heat
- Bomgar
- RightFax
- FrontRange
- System Center Endpoint Protection
- System Center Operations Manager
11
PC Technician Resume Examples & Samples
- Use trouble ticket software to document and maintain all client trouble calls
- Supports functional users in troubleshooting computer related problems and resetting the network access accounts whenever required
- Monitors and responds to hardware and software problems utilizing hardware and software testing tools and techniques, provides customer assistance support in setting up microcomputers and/or installing software packages, advises clients of where and how to acquire appropriate technical assistance
- Works with members of the desktop, network, systems and other teams within the Med Center on projects and initiatives as needed
- Oversees the scheduling of Medical Center conference rooms
- Promptly and accurately reports all maintenance calls
- Notifies vendors of software and hardware problems
- Works with vendors to correct system faults
- Acts as Medical Center point of contact for resetting government issued CAC cards
- Continually monitors environmental systems including water detection systems, air conditioning output and Uninterruptible Power Supply (UPS) to detect and correct malfunctions and other operating difficulties caused by electrical or mechanical failures or functional area users
- Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems
- On-call duties are required
- Ensures all operation problems are entered into operations log before going off duty
- Downtime on all systems will be entered into the appropriate log as it occurs
- Executes tape backups on all assigned systems at specified times to prevent potential data loss from malfunctions and preserve data integrity
- Maintains the systems tape library, prepares new tapes for the library, and locates tapes in off-site storage and/or main tape library
- Ensures all tapes are labeled properly, verified every time a tape is used and that tapes are rotated monthly
- Monitors access to designated Controlled Areas
- When working on day shift, provides system security briefings on systems to all functional area users
- Assigns and updates security passwords to medical center personnel to provide various levels of system access
- Deletes passwords for out-processing personnel
- Updates computer room access lists and fill out security forms
- Escorts visitors, in-house personnel, maintenance personnel, and cleaning personnel while they are in the computer room
- Become familiar with and adhere to Air Force, Keesler Technical Training Center, and Medical Center regulations concerning Computer Operations
- Conducts all In/Out processing of hospital personnel for the Medical Information Systems Element
- Monitors and reports on performance of Tech Support to senior management
- Implement IT policies, procedures, and system controls
- Performs Start Up, Power Off, Shut downs and Power Failure Recovery procedures when required
12
PC Technician Resume Examples & Samples
- Use trouble ticket software to document and maintain all client trouble calls. Supports functional users in troubleshooting computer related problems and resetting the network access accounts whenever required
- Monitors access to designated Controlled Areas. When working on day shift, provides system security briefings on systems to all functional area users
- Deletes passwords for out-processing personnel. Updates computer room access lists and fill out security forms
13
PC Technician Resume Examples & Samples
- Promptly and accurately reports all maintenance calls. Notifies vendors of software and hardware problems. Works with vendors to correct system faults
- Ensures all operation problems are entered into operations log before going off duty. Downtime on all systems will be entered into the appropriate log as it occurs
- Maintains the systems tape library, prepares new tapes for the library, and locates tapes in off-site storage and/or main tape library. Ensures all tapes are labeled properly, verified every time a tape is used and that tapes are rotated monthly
- When working on day shift, provides system security briefings on systems to all functional area users. Assigns and updates security passwords to medical center personnel to provide various levels of system access
14
PC Technician Intern Resume Examples & Samples
- Performs project work as directed
- Helps to support, monitor, test and troubleshoot hardware/software problems pertaining to LAN
- Provides end user support for all LAN- based applications
- Installs and configures workstations
- Maintains and updates computer and software documentation and manuals as required
- Able to travel up to 10%+
- Performs other related duties as needed and assigned
- Currently pursuing Bachelor’s or Master’s degree in Information Technology or related field
- Completed at least two years of college education prior to start of internship
- Major GPA of 3.0 or higher
- Must be familiar with standard IT concepts, practices and procedures
- Advanced proficiency in Microsoft Office applications
- Demonstrated successful ability to organize and prioritize work to ensure timely deadlines
15
PC Technician Resume Examples & Samples
- Active Directory - add new systems to the network; unlock/reset user account passwords
- Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
- Network - patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables
- PBX phone system experience desirable, and or ability to learn PBX a must; troubleshoot phone connectivity issues, programming extension changes
- Software - install licensed software on workstations
- Provision/Deployments; Provision user workstations using LANDESK provisioning utilities, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment
- Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary per LANDESK (LDMS)
- Experience with MacAfee virus/spam protection
- Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers
- Partner with Security to sanitize workstations which may have been exposed to classified material
- Participate in safety training and comply with safety policies and practices
- Improve and maintain 5S in your area; make suggestions for improvements
- Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving
- Collaborate in team meetings and activities, including SET team support as appropriate
- Familiarity with Remote access specifically LanDesk and Service Desk a plus
- Active DoD clearance
- Bilingual in Spanish
16
PC Technician Resume Examples & Samples
- AA or other 2 year technical degree in related discipline and 4 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement
- Experience in Windows desktop administration
- Experience and knowledge in troubleshooting systems
- Knowledge of classified environment protocols
- Must be able to obtain certifications to meet DoD 8570 requirements
- Active DoD TS/SCI clearance required
- US citizenship is required in order to obtain and maintain required security clearance
- Security+ certified
- MCSA certified
17
PC Technician Resume Examples & Samples
- Work with other Support Center analysts and Senior Technicians to understand workstation support needs
- Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for clients workstation support; provide hands-on and remote controlled workstation support services; provide expertise on support services when requested by peers and clients
- May be required to create software images; lead/participate in Hardware & Software deployments
- Hardware and Software procurement and disposal; management of print server queues and network printers
- Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients; provide ?on-call? level-2 support; provide primary Support Center operation (approximately 40-80 hours annually) to maintain awareness and enhance operations of Support Center; personally operate support outposts in client area; reconcile client demand for services with available resources; participate in Support Center planning functions; record all support activities for proper measurement of support business
- Associates Degree in Computer Science or related discipline, and at least two, typically four years experience in computer support
- Excellent customer service, interpersonal, organizational and communication skills; ability to work in a fast paced changing environment
18
PC Technician Resume Examples & Samples
- Excellent Interpersonal, written and oral communication skills
- ASL or conversational sign language not required but is preferred
- Synthesize feedback and adjust plans accordingly
- Build strong relationships inside and outside the organization
- Develop and write technical documentation
- Install and repair PC hardware & software installation
- Analyze, configure, troubleshoot network issues for assisted technology
19
PC Technician Resume Examples & Samples
- Experience with software applications
- Specifically, loading code, working on ADA ATM installs. Troubleshooting issues with ATM installs and check software setups in the browsers for Customers
- Must have excellent customer service skills
- High school diploma or equivalent required. Associate's degree preferred
- A+ and NW+ certification preferred
- Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices
- General knowledge of PC applications and hardware
- General communication, interpersonal, organizational, and planning skills
- General knowledge of customer service practices
- General knowledge of common troubleshooting practices
- Able to prioritize cases
- Able to gain basic knowledge of organizational structure and department breakdown
20
PC Technician Resume Examples & Samples
- Installs hardware and software for user work stations according to project and Corporate standards
- Manage the creation and deletion of User Accounts (Active Directory)
- Troubleshoot hardware and software problems for all local and remote users
- Resolves all I.S. Service Requests in a timely manner
- Monitors and report on workstation problem trends
- Monitors virus protection software is deployed on every workstation in use at the project
- Monitors software licensing and usage conforms to project and corporate standards and policies
- Maintains updated knowledge of the including policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and client and as referenced in Desk Procedures for the Department and position
- Maintains knowledge of the Quality Plan for the Department and position
- Maintains updated knowledge of contract compliance provisions for the project and Department and meets requirements of the job position
- Follows policies and procedures without deviation
- Meets all standards established for this position as outlined in the attached performance criteria
21
PC Technician Resume Examples & Samples
- 2+ years' experience in a technical support position
- Expert knowledge of Microsoft Windows XP, Windows 7, Office Suite, and other common productivity tools
- Experience with assorted desktop hardware and components; ability to build/repair systems
- Desktop imaging solutions, such as Ghost or ImageX
- Can produce technical and procedural documentation
- Basic network, virtualization, and server concepts
- Ability to lift and carry 40lbs. and work in confined spaces
- Experience with service request software or incident management systems
- Familiar with standard concepts, practices, and procedures used in supporting an IT enterprise
- Strong customer service, interpersonal, and team skills
- Ability to work independently or in a team environment
- Ability to multi-task and effectively manage a task backlog
22
PC Technician Resume Examples & Samples
- Must have previous PC Technician, hands-on Hardware Support experience
- Deployment or migration experience
- Be able to follow a repeatable process
- Have experience with a refresh project
- Be able to troubleshoot outside of the standard process/script
- Experience adding users, removing users, and ensuring a new machine is in the proper active directory group
- Experience testing new image and after data transfer
23
PC Technician Resume Examples & Samples
- Certification Requirements: Microsoft Specialist certification in Windows 7 or Microsoft Specialist certification in Windows 10
- Experience Requirements: At least three years of previous experience working as a PC Technician
- AA Degree in related discipline; Or, High School and up to two (2) years of related experience with certification
24
PC Technician Resume Examples & Samples
- Open, track, and close help desk tickets and promote end user satisfaction
- Actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment
- CompTia A+ and/or MCP certification. Completion of A+ certification required after 6 months
25
PC Technician Resume Examples & Samples
- Lifting hardware components
- Setting up computers and workstations
- Transport warehouse materials
- Take direction from management on any task that might arise
26
PC Technician Resume Examples & Samples
- Job Title:* PC Technician
- Req ID:* 675638BR
- Canada Walmart Division:* Corporate
- Province:* Ontario
- Canadian Cities:* Mississauga
- Store Location:* Argentia & Mississauga Rd. (Corporate/Home Office)
- Employment Type:* Full Time
27
PC Technician Resume Examples & Samples
- Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction
- Plans and coordinates the installation and implementation of office automation hardware and software according to department standards and procedures
- Maintains software and hardware to provide upgrades as necessary and ensure appropriate security levels are maintained
- Upholds the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers
- Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing office automation solutions
- Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication
- Fulfills department requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation or education
- Resolve problems with client PC hardware and software
- Experience installing and supporting various types of PC hardware and peripherals, Microsoft applications and operating systems
28
PC Technician Resume Examples & Samples
- Perform new equipment installations, Technical Refresh, operations and maintenance for computers, printers and peripherals in support of USSTRATCOM missions
- Complete high level technical installation and maintenance of multiple system configurations, ensuring compliance with security requirements and classifications that support Command and Control, War Planning, Command Management LAN, and external USSTRATCOM interfaces
- Complete systems administrative tasks supporting configuration management of new PC’s ensuring compliance with security requirements and classifications that support Command and Control, War Planning, Command Management LAN, and USSTRATCOM interface
- Load PC and laptop images across the network using Altiris or MS SCCM
- Install application software via Altiris, MS SCCM, manually or across the network
- Configure PCs for Multiple View monitor configuration
- Install/configure/troubleshoot network printers and digital senders
- Install/configure/troubleshoot scanners
- Interpret specifications, drawing trees and equipment lists to determine installation methods
- Monitor and tune appropriate systems to ensure optimum level of performance
- Oversee appropriate level software installations and upgrades
- Interact with client management to answer questions, problems and requests regarding deployments and issues
- Diagnose problems, and escalates unresolved issues or problems; may provide alternative courses of action
- Create and maintain work instructions
- Train junior staff as necessary
- 1+ years of experience as an IT Hardware Technician or experience in a help desk environment
- DoD 8570 Level II certification (CompTIA A+, Network+, or Security+) must be obtained within 120 days of hire
- ITIL® v3 Foundation
- Additional Requirements
- Self-starter; able to manage multiple tasks efficiently for on-time delivery
- Self-motivated; proactive; a team player; well spoken
- Strong oral and written communication skills, including experience communicating with technical and non-technical clients
- Ability to work ticket queues and document resolutions completely and accurately
- Strong ability to install, troubleshoot and deliver applications to end users using current deployment tools
- Able to analyze alerts and take appropriate actions during troubleshooting
- Demonstrated problem analysis and resolution skills
- Advanced SCCM software/patching deployment experience
- Advanced knowledge of troubleshooting Windows Operating Systems
- Familiarity with the DISA STIG requirements for Windows-based workstations
- Familiarity with Active Directory
- Familiarity with DoD Information Assurance Concepts/Process
- Previous patching/remediation experience in a DoD environment
- Scripting language proficiency
- Experience accurately documenting technical processes and procedures
- Experience using IT Management tools such as Remedy
- Must be familiar with installing software via Microsoft SCCM
- Ability to install/configure/troubleshoot PCs, peripherals, printers, digital senders, scanners
- Must be familiar with the Remedy Action Request System
29
PC Technician Resume Examples & Samples
- Break/fix - PCs and mobile devices
- Experience with ServiceNow ticketing system or other similar ticketing system
- Experience troubleshooting the Windows 7 platform
30
PC Technician Resume Examples & Samples
- Comfortable working with PC's-PC builds, deployments, and break-downs
- Experience troubleshooting issues on peripherals
- Gas expense
- Contract until April 1, 2017 and possibility of converting to contract to hire
31
PC Technician Resume Examples & Samples
- 1) Great Customer Service Skills
- 2) Experience refreshing devices (PC's, Laptops, Etc..)
- 3) Ability to troubleshoot outside of a standard script
- 4) Any migration experience is a plus
32
PC Technician Resume Examples & Samples
- Work closely with EVHC IT and operations management as well as the county EMS agency, and field staff to provide overall system support as required for proper system operation
- Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at EVHC’s corporate office and remote operations centers
- General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.)
- Troubleshoot and resolve desktop and laptop computer problems and application software issues
- Perform cabling connections and organize wire closet activities as needed
- Assist with operational duties in company computer and communications facilities
- Coordinate and schedule vendor support, maintenance and repairs
- Function as a team member within the EVHC IT department as well as local Operations, and the EMS Agency to accomplish the goals of the electronic PCR (ePCR) data system
- Maintain and produce required reports from Technology Service Request process
- Assist with procurement process in areas of requisition tracking, receiving, shipping and installation
- Participate in key committees and attend meetings as required for good coordination of effort and proper communication of system status
- Document and revise procedures as needed
- Assist network and telecom groups when on site as necessary
- Subject to on-call and call-in status (i.e. wear 24-hour beeper)
- Adhere to all company policies and procedures
- Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
- 0-3 years experience with MS DOS, MS Windows NT/2K, and MS Office applications and experience with Cisco Router, MS Windows NT/2K Networks
- Experience with MS Exchange, and/or experience with microcomputer system user training preferred
- Knowledge of networking cable standards, basic corporate data systems, and corporate inventory/help desk systems
- Working knowledge of Windows95, Windows 3.X, Windows NT, Windows 2000/2003. Must be able to establish efficient working relationships on an Information Technology Team supporting general office environments and line-of-business operations
- Knowledge of personal computer applications and operating systems
- Working knowledge of workstations connected to Microsoft based servers
- Strong troubleshooting and technical analysis skills
- Ability to negotiate with Information Technology and other departments to assure that the end user’s interests and needs are known and met
- Ability to establish and maintain effective and cooperative working relationships with others
- Ability to manage and execute large scale projects involving multiple agencies and levels of users
- Ability to resolve microcomputer hardware/software problems
- Ability to interact with users in a professional and courteous manner
- Available to work after-hours as needed plus fulfill on-call/call-in status requirements
- Effective oral, written and interpersonal communication skills
33
PC Technician Resume Examples & Samples
- Perform computer installations, repairs and preventative maintenance of all company computers and systems
- Recommend suitable software to meet user requirements
- Troubleshoot software and hardware failures and identify network problems related to desktop and laptop computers
34
PC Technician Resume Examples & Samples
- PC setup and tear down
- Formatting computer hard drives
- Backup computer data to network server
- Track/update computer assets as they are reassigned to employees
- Accurately count and inventory computer equipment monthly
- Return computer equipment to manufacturer for replacement or warranty items
35
PC Technician Resume Examples & Samples
- Installing hardware and software systems
- Diagnose software and hardware problems
- Track, prioritize and document requests using an IT support request system
- Associate Degree and/or equivalent of 4+ years of Technology training/experience
- A minimum of 12 months of related help desk experience in an Enterprise network is preferred
- Must be knowledgeable in the following computer technologies
- Microsoft OS Windows XP/7/8
- Microsoft Office Suites
- Imaging and deployment technologies
- TCP/IP and remote administration knowledge
- CompTIA and Microsoft Certifications preferred
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PC Technician Resume Examples & Samples
- 1) Experience deploying hardware utilizing any deployment tool (Altiris, SCCM, MDT, etc
- 2) 1-2 years of desktop experience
- 3) Experience installing/troubleshooting laptops, workstations, printers, and peripherals as part of a team in a large environment (200 + users)
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PC Technician Resume Examples & Samples
- 1 Image/Build
- 1 New
- 6-18 months of PC/Hardware build, imaging, refresh experience
- Need to be able to take on multiple task, follow instruction
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PC Technician Resume Examples & Samples
- Answers support calls relating to PC hardware and software
- Installs new or upgraded PC hardware
- Installs new or upgraded PC software
- Maintains all documentation related to job function. Completes new installation documentation before a job can be signed off
- Helps maintain hardware and software inventory by providing the necessary information to inventory database
- Adhere to sound practices and maintain Information Security standards for securing Bank hardware and software systems
- Adhere to Bank established patch management procedures to securely maintain systems
- Coordinates installations with systems support coordinator
- Adheres to Bank policy and procedures and complies with confidentiality regulations including Gramm-Leach Bliley Act principles by successfully completing related trainings and maintaining these learned practices on the job
- Keeps current with industry changes to Microcomputer hardware and software that will impact Tri Counties Bank
- Support the Bank’s efforts and follow best practices to prevent network and system security vulnerabilities, such as spyware and computer viruses
- Performs additional duties as deemed necessary by manager
- Time management skills to keep on schedule
- Knowledge of PC operating systems and hardware configuration
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PC Technician Resume Examples & Samples
- The PC Technician will setup, configure, install and maintain all PC systems, peripheral devices, printers, terminals, displays and POS equipment in use at the Meadows
- This position will have primary focus on the Meadows role in the property's Help Desk
- This position must be able to provide attentive, cheerful, courteous and professional service to all customers, both internal and external, striving to always exceed their expectations
- This will involve providing first level technical support for the many applications and systems used on the organizations personal computers
- This position will also be required to gather and maintain physical inventory of the properties computing assets, maintaining documentation and instructions, and assisting the other IT team members as necessary
- Experience using all common personal computer applications and operating systems, especially all Microsoft products
- Additional experience and IT networking or software certifications a plus
- Associates Degree in a computer related field and a minimum of one year of PC support experience is required. Will accept 3 or more years of PC support experience in a business environment in place of degree
- Ability to synthesize, compare, and analyze data
- Must be licensable as required in all jurisdictions where the company operates businesses
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PC Technician Resume Examples & Samples
- Customer Service: The ideal candidate will have 1-2 years' experience with providing excellent customer service
- Office 365/Troubleshooting Experience: The ideal candidate will be familiar with PC operating systems and networking
- Critical Thinking and Reasoning: The ideal candidate will need a high aptitude to acknowledge new concepts and analytical thinking
- Experience working in a Healthcare environment strongly preferred
- Provide assistance to customers with day to day operation of software via email and phone
- Great customer service skills and the ability to navigate various technologies
- Ability to communicate with customers quickly and efficiently to allow them to continue with their day
- Familiar with PCs, PC operating systems and networking
- Ability to learn quickly, problem solving skills, and excellent communication skills are required
41
Senior PC Technician Resume Examples & Samples
- 4+ years in desktop support in an enterprise environment (500+ end users)
- Experience using tools to image laptops (Highly prefer SCCM)
- Experience supporting full workstation suite i.e. troubleshooting network ports, peripherals (printers, VoIP phones) and mobility
- Big point of emphasis from the manager is that they would like to bring on people who are very well rounded in technologies. In addition to above, it would be prudent to ask candidates about their experience with virus protection, encryption, Mac OS X. Candidates who are well rounded technically would be the front-runners to convert to full-time employees
42
PC Technician Resume Examples & Samples
- Installation and support standard hardware and software platforms and systems throughout Safeway retail stores as well as all new stores
- Conduct pilots of installation process and procedures for retail equipment
- Return old equipment to service center updated inventory systems
- Provide complete recoverability of systems and applications
- Trouble shooting and resolution of business application and system problems
- Trouble shooting and resolution of in-store Scales & Wrapping Systems
- Maintain equipment inventory controls and policies
- 1+ years retail business experience
- 1-3 years IT/Technical training post high school, includes Operating Systems and hardware certifications
- Information Technology project implementation exposure with 2 year’s technical systems experience
- Must have flexibility to work a variety of shifts, day, swing and evening
- Must have own personal transportation
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PC Technician Resume Examples & Samples
- 3+ years of technical support experience
- BS/MS in IS-related discipline or combination of technical training, certifications, or equivalent experience required
- Experience performing well in a high-stress Help Desk at a Tier 2/3 level required
- Experience taking the initiative and working independently to resolve problems and develop new approach or solution to resolving complex issues preferred
- Need to have relevant experience within a desktop support environment with knowledge of hardware and software configuration and problem-solving
- An understanding of imaging processes on Hardware using SCCM and or Ghost packages
- Experience managing multiple priorities and multiple projects to completion required
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PC Technician Resume Examples & Samples
- Reimaging PCs using SCCM
- Performing post image testing
- Memory upgrades in laptops
- Hard drive replacement
- BIOS updates
- Supporting end users in Windows 10 functionality
- Application installation
- Documenting all completed work and submitting to project team on daily basis
- Windows 7/10 corporate experience
- Experience replacing hard drives
- The ability to interface with executive corporate level end users
- Demonstrated basic troubleshooting skills on multiple desktops
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PC Technician Resume Examples & Samples
- Experience running software programs and setting up the desktops/laptops once configured
- Familiarity of IT hardware such as PC, desktops and IP Phones
- MUST BE A+ Certified
46
PC Technician Resume Examples & Samples
- Help internal uses with technical support, typically face to face
- Respond to user inquiries regarding computer software or hardware, printers, iPhones and iPads to resolve problems, typically of mid-level complexity
- May install software or perform hardware testing
- Assist with troubleshooting computers and peripheral devices
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
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PC Technician Resume Examples & Samples
- Must have reliable transportation to travel between locations – Travel reimbursement is offered
- Ability to accommodate on call shift rotation which covers 1 week of evening and weekends – rotations are approximately 4 times per year
- Working knowledge of PC operating systems, & peripheral equipment, depending on business unit
- Willingness to participate and gain OEM training & certifications
- Excellent communication both written and verbal; including telephone and face to face interactions
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PC Technician Resume Examples & Samples
- Four or more years of Information Technology-related experience
- Associates Degree/ Technical Institute training in Computer Science, Information Technology, or related field
- Proven troubleshooting expertise in PC and Windows hardware and software
- Windows 2003/2008 Server, Active Directory
- Windows 7/8 Proficient
- Mobile Device management and troubleshooting experience helpful
- Securities Solutions: Antivirus, Anti-Malware and Anti-Spam
- Networking: TCP/IP, Wireless (802.11), DNS, DHCP knowledge
- Meticulous analytical and organizational skills with proven ability to multi-task
- Strong interpersonal, verbal communication, and written documentation skills
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Lead PC Technician Resume Examples & Samples
- Ability to upgrade RAM and replace hard drives
- Typically is a working supervisor demonstrating strong leadership and communication skills with some project management expertise
- Capable of taking a leadership role in directing project team in daily tasks
- Demonstrates advanced level of skill in one or more key technology areas
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PC Technician Resume Examples & Samples
- Windows 10 Corporate experience
- Experience replacing hard drive
- Highly presentable and the ability to interface with executive corporate level end users
- Technician demonstrates basic trouble-shooting skills on multiple desktops
- Perform tasks in relatively pre-determined job scope capacity
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PC Technician Resume Examples & Samples
- Candidates must Read, Write and Speak French
- Strong customer facing skills. They will be interacting with doctors, nurses, and sales reps
- Must be mechanically minded, and be able to find/create IP address and connect/troubleshoot network issues. Techs are guaranteed and paid (and we bill) at least 40 hours per week. All travel expenses, Airfare, hotels, car rentals, etc paid to consultant directly the client. The technicians are also given a food allowance while traveling. The Technicians are given iphone and ipad
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PC Technician Resume Examples & Samples
- Hardware troubleshooting
- Software installs and de-installations
- Imaging of machines
- Customer service focused mind set
53
PC Technician Resume Examples & Samples
- 3+ years of imaging experience-SCCM, Jump drive (basic imaging), ghost, etc
- 3+ Configuring & staging equipment that will be deployed/shipped out
- PC Tech background- migrations, deployments, etc
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PC Technician Resume Examples & Samples
- Those that require sponsorship need not apply. Individuals must have or at least be clearable to obtain an interim Secret clearance*
- At minimum a current CompTIA A+, Network+, or Security+ CE is needed prior to interviewing**
- *Ability to meet the physical demands of the job, including but not limited to: frequent computer use, standing, bending, crouching, and lifting up to 50 lbs.***
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PC Technician Intern Resume Examples & Samples
- Windows server (2008-current)
- Microsoft OFFICE (2003-2013)
- VoIP - Cisco Call Manager
- Cisco Video Conferencing
- Cisco Video Surveillance
- Notes Connections
- Maas360
- Major in Computer Science, Information Technology, or related degree, or technical training is desired. Technical on-the-job experience and practical knowledge could replace academic experience
- Minimum of six months experience in Windows PC and server environment desired
- Technical knowledge of current company standard applications and network operations including but not limited to: Windows XP and 7, MS Office, TCP/IP, Windows Server (2003-current), Lotus Notes, FTP, DNS, and DHCP. Practical operating knowledge of Ethernet and WAN technology desired
- Must be an excellent communicator with management, end users and other technicians
- Must be skilled in creating and modifying documentation
- Must demonstrate superior customer service skills, be self-motivated and well organized
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PC Technician Resume Examples & Samples
- Maintain detailed inventory of HW and Software being used at private practices
- Properly image workstations and validate application functionality
- Deploy workstation setups and provide excellent cable management
- Assist/Lead site deployments for End User HW role outs
- Excellent listening, questioning, and customer service skills
- Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned
- Ability to maintain composure, tact and effectiveness under stressful conditions
- Ability to organize information, efficiently manage time and balance multiple priorities
- Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience
- An understanding of applications running in a Citrix environment and VDI
- Ideally this person should have 3-5 years of overall experience*
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PC Technician Resume Examples & Samples
- Identify and initiate resolutions to client problems and concerns associated with office automation equipment including the following
- Physical workstations
- Windows desktops and laptops
- Mac desktops and laptops
- Windows virtual workstations
- Workstation peripherals including (but not limited to)
- Docking stations
- Displays
- Input devices (keyboards, mice, etc)
- Local printers
- Enterprise multi-function printers
- Paper jams
- Toner replacement
- Waste toner replacement
- Engage service provider as needed for additional maintenance
- Uphold the enterprise policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service to enterprise users of personal computers
- Sitting, talking, hearing, walking
- Concentrated mental and visual attention with normal hand-eye coordination
- Clarity of vision at 20 inches; corrected or uncorrected
- Occasional moving of 1 to 25 lb. items
- Travel as needed, up to 25%
- Three years’ providing hardware/software technical support in a corporate environment
- Three years’ years supporting client workstation hardware
- One year supporting enterprise level multi-function printers
- One year supporting MacOS in a corporate environment
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PC Technician System Admin Resume Examples & Samples
- Working knowledge of Windows 7 and Windows 10 OS installation, configuration and troubleshooting
- Operational knowledge of system backups, restart/recovery and recognizing computer hardware failures
- Must be able to lift 10-30 pounds and climb stairs
- Good written/oral communication skills
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PC Technician Resume Examples & Samples
- Assist personnel and staff with desktop computers, servers, networks, printers, software, phones, and other peripheral equipment as assigned
- Test, deploy, update, and troubleshoot software
- Perform routine network and desktop installation; and troubleshoot, maintain and resolve any related problems
- Analyze desktop hardware and software processes for efficiency and needs
- Coordinate upgrades of desktop equipment and software
- Maintain ticketing system for prioritizing tasks
- Be a point of contact for personnel with IT questions or tasks
- Round routinely on supported areas for opportunities for improvement
- Participate in routine on-call support
- 2+ years with real world troubleshooting experience. Ability to work an issue to completion while utilizing available support methods and minimal input
- 2+ years in following and creating hardware and software install documentation
- Previous help desk support
- Excellent communication skills for corporate IT environment are a must
- A+ or MCP Certifications
- MCP, Network+, Server+
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PC Technician Resume Examples & Samples
- Image workstations with Windows 10 and deploy GOTS (Government Off The Shelf) Software. software. Also responsible for provisioning prior to shipping. Scripts provided
- Test applications
- HS +3-5 years (Associates + 2 years; Bachelor's + 0 years) previous experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
- Ability to quickly adapt to new situations,
- Capacity to work unsupervised and an ability to communicate effectively and efficiently with co-workers as well as management
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PC Technician Resume Examples & Samples
- Diagnose and resolve Level 1 and 2 problems including hardware, application, and operating system issues
- Log and document all customer support requests
- PC migration
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PC Technician Resume Examples & Samples
- Bachelor’s or Associate’s Degree plus 3-5 years Information Technology experience
- Three years of desktop installation and support experience
- Three years of local area network configuration and support
- Three years Microsoft Windows installation and support
- A working knowledge of TCP/IP protocol
- Attention to detail and accuracy while working in a fast-paced environment with multiple deadlines
- The self-directions to be able to resolve any PC problems that arise in a timely fashion
- A strong understanding of business system technologies that support operations
- The ability to provide work leadership, direction, and technical guidance to other stakeholders
- Customer-service experience and interpersonal skills to relate to both IT and non-technical staff and dealers
- Advanced knowledge and experience with internet, cellular, local area network, as well as other machine to machine (M2M) communication troubleshooting
- An understanding of the organization’s goals and objectives
- Passion and integrity with the drive to excel and deliver exceptional results
- Microsoft Windows Server Administration
- Microsoft SQL Server Administration
- Microsoft IIS Administration
- WI-FI Router Configuration
- Internet configuration for mobile devices
- Virtual Private Network Administration
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Site PC Technician, Temporary Resume Examples & Samples
- Prepare materials for scoring including, but not limited to, material tracking, hardware inventory, organization, and movement prior to and following scoring project
- Provide before-and after-hours support as needed
- Ability to read, interpret and process documents and write routine reports
- Please note this is a 2-month temporary non-benefits eligible onsite role with payrate of $15.00 hourly. Local, Tulsa area candidates only please
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PC Technician Resume Examples & Samples
- Analyze, implement, test and maintain hardware/software
- Troubleshooting of LAN and WAN infra, including on-site servers, WAP's, Routers and Switches
- Ticket Management- tracking tickets, documenting history and resolution
- Imaging new PC's and deploying out to the end user (SCCM)
- Plans and executes major projects (e.g. New program deployment, OS upgrades, refresh and software deployments)
- Solely responsible for The management of all site IT assets
65
PC Technician Resume Examples & Samples
- 5 years previous experience with system build, network configuration, electro-mechanical repair, and preventative maintenance experience. Must have excellent computer diagnostic skills
- Ability to accommodate the 11:00am to 7:30 pm shift
- Expert knowledge of desktop and server hardware
- Expert knowledge of OS’ (Windows XP, W7, server 2003/2008, UNIX)
- Microsoft software experience (Word, Excel, Outlook, Office Communicator)
- Experience repairing and configuring PC peripherals (printers, modems, switches, routers, battery backups, monitors)
- Experience with repairing and configuring POS Point of Sale equipment (registers, pin pads, signature pads, bar code scanners, receipt printers)
- Must be able to transport up to 80 lbs
- Must be able to work in a fast paced, tech service / support environment with occasional late hours, weekends, and holidays. Must be able to work rotating On-Call weekends and Holidays
- Teamwork, flexibility, and time management skills are imperative
- Two year technical degree or OEM (Dell, Lexmark) certification preferred. A+ certification a plus
66
PC Technician Resume Examples & Samples
- Experience installing/troubleshooting laptops, workstations, printers and peripherals as part of a team and in a large environment (200+ users)
- Excellent customer service -Attention to detail for documentation and following directions
- IT degree or A+ preferred
67
Senior PC Technician Resume Examples & Samples
- Provide technical assistance and support to users for any issues related to computer systems, phones, software, and hardware
- Respond to queries either in person or over the phone
- Provide training to users on applications and our equipment
- Respond to email messages and trouble tickets for users seeking help
- Walk users through problem-solving process
- Clean up computers so they run smoothly and quickly
- New user setup
- Install computer peripherals for users
- Follow up with users to ensure issue has been resolved
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Lead PC Technician Resume Examples & Samples
- Strong PC technicians with experience on upgrades and deployments
- Ability to do research on PC applications such as Access, VB, etc
- Microsoft Certification Preferred
- Prior experience with a Windows 10 Refresh preferred
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PC Technician Resume Examples & Samples
- Integrates and configures a variety of PC hardware, operating system software and peripherals assembling PC electronic components, installing circuit boards, disk drives, mass storage devices and peripheral equipment and/or other related components
- Troubleshoots and resolves integration and configuration problems involving circuit analysis, wave form calculations, fault isolation, prom programming and signal flow tracing
- Troubleshoots problems to diagnose malfunctions and equipment failures and takes appropriate actions based on process requirements
- Completes appropriate documentation regarding defective parts replacement, shipping, build process updates, etc
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics
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PC Technician Resume Examples & Samples
- Performs fault isolation by validating, isolating, and corrective faults, and verifying service restoral with customers
- Processes, documents, and coordinates resolution of trouble calls with help desk
- Manages Web Content for internet and Intra-net
- Monitors and manages user accounts, and maintains equipment
- Performs configuration of video relay devices and network switches
- General knowledge of vendor technologies, in-house developed applications and client computing hardware
- General knowledge of assisted technology solutions whether hardware or software based
- General knowledge of Web Content Management
- American Sign Language (ASL) or conversational sign language not required but is preferred
- Ability to balance, prioritize, organize multiple tasks; works collaboratively with team and across organizations
- Ability to synthesize feedback and adjust plans accordingly; build strong relationships inside and outside the organization and have the ability to write technical documentation
- Ability to install and repair PC hardware and software installation; able to analyze, configure, troubleshoot network issues for assisted technology
- Have a current, valid state issued driver’s license appropriate to the assignment. Employee is subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
- Physical Exam Required
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PC Technician Resume Examples & Samples
- Strong problem solving/analytical/critical thinking skills
- Self-starter with excellent organizational, administrative and interpersonal skills
- Ability to multi-task and work in fast paced environment
- Ability to work independently, with team, and with User base in a professional manner
- Ability to develop good rapport and build strong relationships with User base and teammates
- Ability to present/train User base
- Experience in troubleshooting and critical incident management
- Experience in project and task management
- Experience supporting Windows 7 & 10 O/S and Microsoft applications
- Excellent oral and written, interpersonal, and communication skills
- BS or equivalent experience (1-2 years of related experience in corporate computing environment)
- Windows 7 and Windows 10
- Microsoft Office 2007 to 2013
- Anti-virus/Anti-malware
- Ticketing Systems
- Hardware (Desktops and Laptops)
- Mobile Devices and Applications (smartphone and tablets)
- Remote Desktop
- Backup Solution
- VOIP
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Junior PC Technician Resume Examples & Samples
- )Experience with imaging, Ghost, SCCM for example
- )Experience with hardware breakfix, LCD screens, keyboards, hard drives etc
- )Experience with a ticketing system, current one in use is CA
- )Experience with software installation
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PC Technician Resume Examples & Samples
- Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance
- Troubleshoot problem areas in a timely and accurate fashion and provide end user training for assistance where required
- Coordinate, direct and work with program division heads to effectively manage the operation and modification of Desktop and Mobile Devices
- Basic PC hardware and software, troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades; service packs; virus detection and elimination; application of all security patches; setup and configuration of PC’s to the network
- Working knowledge of current and supported operating systems and applications
- Working knowledge of vendor technologies, in-house developed applications and client computing hardware
- Skill set necessary to understand the complicated integration of hardware and software components to effectively analyze evaluate and draw logical conclusions and solve complex PC related problems
- Capable of planning, organizing and coordinating complex technical activities
- Ability to analyze system and provide information to resolve the problem
- Ability to understand inter-workings of personal computer hardware and software
- Ability to communicate with technical and non-technical staff
- Ability to continually learn an ever-changing environment
- Employment is contingent upon completion of successfully passing the Physical Exam
74
Entry Level PC Technician Resume Examples & Samples
- Install client devices such as PC's, printers, POS, etc
- Imaging new PC's and deploying out to the end user
- Troubleshoot end user issues arising with any client devices
75
PC Technician Resume Examples & Samples
- 2 to 4 years deskside or helpdesk experience preferred
- Work Independently and think on the fly
- Solve issues desk side
- Install and configure operating systems
- Answer how to questions and resolve complex issues related to applications, printers, and connectivity
- Setup and install new PC's, printers, and peripherals
- Repair laptops, desktops and printers
- Maintain a positive outlook, be professional, and provide excellent customer service
- Have a clean driving record
- Have a reliable vehicle and travel locally between Customer locations
- Lift and move desktop PC's, network printers, and peripherals
- Pass a background check and achieve security clearance
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PC Technician Resume Examples & Samples
- Image PCs
- Install PCs on customer desks
- Respond to users support requests, thoroughly diagnose and solve problems
- Manage configuration, imaging and deployment of desktops and laptops
- Install, update and support a wide variety of applications, documenting procedures
- Escalate issues to management when necessary
- Work effectively in a collaborative and innovative team-oriented environment
- Associate's degree required, or equivalent experience considered in lieu of degree
- Minimum two (2) years of related PC Technician experience required
- Experience working with Remedy, Windows 7, MS Office Suite, Common Microsoft tools
- Scripting experience is a plus
- Excellent troubleshooting and customer service skills
- Highly detail-oriented and productivity-oriented
- Ability to work well independently and in a team setting
- Ability to work proactively and effectively with clients, and deliver high quality work products in a timely manner
- Adaptability, flexibility and ability to deal with ambiguity and change
- Excellent attention to detail and good analytical skills
- Knowledge of NIST standards and how they are applied to the OS, and browser
- Knowledge of Microsoft Group Policies
- Ability to work independently on assigned projects
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PC Technician Resume Examples & Samples
- Documenting, maintaining, analyzing, troubleshooting and repairing computer systems including their various connecting peripherals i.e. Network Switches Routers, Network Cards, etc
- Document, install, maintain, upgrade and replace both hardware and software on computer systems as well as support and maintain user account information including rights, security and system groups
- Assemble, upgrade, and configure new systems
- Answer Help Desk calls
- Assist team members with hardware, software, and network issues which may require afterhours and weekend work when necessary
- B.S. degree in Computer Science or related field
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Senior PC Technician Resume Examples & Samples
- Offering technical support via phone or email or onsite
- Creating and responding to trouble tickets delivered via phone or email
- Installing, configuring or upgrading PC hardware and software
- Creating and Deleting Accounts and other resources
- Re-locating and re-installing equipment including peripherals and network connectivity
- Evaluating and making recommendations regarding hardware configurations and software solutions
79
PC Technician Resume Examples & Samples
- Directly interacts with the customer via phone, email or in person as part of the Client Support Team
- Receives and processes service requests and incidents for multiple geographically separated locations
- Assists in development of automation scripts and trend analysis to refine and build efficient processes
- Inputs, monitors and tracks information in Remedy and other ticketing solutions
- Resolves problems by clarifying the issue, researching known issues and assisting in implementing the fix action, and escalating issues that cannot be resolved
- Advises and works with functional teams on Service Improvement opportunities to reduce call center volume, streamline processes and develop new processes ultimately increasing customer satisfaction
- Participates in training events and incident response exercises
- Customer service skills which include the ability to meet goals in a timely manner while being action-oriented, taking ownership, managing time wisely and working effectively both independently and in a team environment
- Demonstrated experience providing Windows 7/10 administration
- Experience with PowerShell
- Experience managing user and computer objects in Active Directory
- Highly Desired Qualifications
- Knowledge of System Center Configuration Manager
- Experience with Windows Preinstallation Environment and other deployment tools
- Strong technical competence and aptitude and the ability to plan for and implement large scale hardware and operating system upgrades
- Quick thinker, experienced in unconventional problem solving
- Comfortable initiating change; consciously managing and shaping change
- Ability to balance and consider multiple issues and perspectives while focusing on the overall vision
- Ability to effectively interact with all levels of management from application developers to the CIO
- Ability to develop and maintain highly effective relationships, internally and externally
- Positive "can do" attitude with focus on the success of the team over individual accomplishments
- Strong interpersonal communication and presentation skills
- 3-5 years related IT systems experience
- Must have a Secret Clearance to begin work and the ability to obtain a Top Secret-SCI clearance
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PC Technician Resume Examples & Samples
- Associate's or BA/BS degree in Computer Science or related field or equivalent experience providing desktop support or Help Desk services
- Excellent interpersonal skills and basic computer support are required for this position
- Strong analytical skills to resolve problems and think creatively
- Demonstrated ability to work effectively as part of a team
- Ability to work in a virtual environment (working with remote co-workers using virtual technologies)
- Solid knowledge of Microsoft Office tools including Excel, PowerPoint, Word, Outlook, and Lync
81
PC Technician Resume Examples & Samples
- Proficiency in Windows 7/10 Operating System
- Experience providing break/fix solutions to PC hardware
- Provide 1st level technical support for resolution or escalation of technical problems related to the end user
- Troubleshoot user e-mail issues, internal applications, security issues, and desktop hardware/software errors
- Provide exceptional customer service while empathizing and relating to end users' technical needs
82
PC Technician Resume Examples & Samples
- 6 months contract for leave coverage. The position is located in St. Louis, MO
- Responsible for the day to day performance and operation of both PC and LAN hardware and software
- Installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems
- Provides accurate, timely and creative solutions to end-user computer and network problems
- Adheres to standard IT practices, techniques and established escalation processes
- Manages installation related efforts and participates in IT projects across the organization
- Provides service and support for Video Teleconferencing events
