Process Business Analyst Resume Samples
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Process Business Analyst Resume Samples
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CB
C Braun
Camylle
Braun
409 Armstrong Crossroad
Boston
MA
+1 (555) 757 8605
409 Armstrong Crossroad
Boston
MA
Phone
p
+1 (555) 757 8605
Experience
Experience
Phoenix, AZ
Process Business Analyst
Phoenix, AZ
Tillman and Sons
Phoenix, AZ
Process Business Analyst
- Provide insight's and develop "to-be" documentation
- Develop and deploy process frameworks
- Develop operational plans to improve manual processes and eliminate/automate where possible
- Educate peers and management on processes and expectations to meet production goals and objectives
- Lead process improvement and design
- Document existing processes using Business Process Management Notation (BPMN)
- Collaborate with multiple internal teams to drive process improvements
San Francisco, CA
Process / Operational Business Analyst
San Francisco, CA
Klocko, Oberbrunner and Osinski
San Francisco, CA
Process / Operational Business Analyst
- Works with development resources (in house and third party) to ensure development work is completed to specification
- Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects
- Where/when necessary, author documentation, manage communication and provide training to internal stakeholders
- Provide users with documentation and maintain manuals, training materials and other reference materials
- Understand Payment solutions and apply knowledge to data analysis, process improvement, and problem resolution tasks
- Identifies, researches, and analyzes production problems develops solutions, and resolves problems
- Provides guidance and context in prioritizing and determining complexity of problems and requests
present
Los Angeles, CA
IT Process Improvement Business Analyst
Los Angeles, CA
Buckridge-Mohr
present
Los Angeles, CA
IT Process Improvement Business Analyst
present
- Develop processes and tools that encourage continuous performance improvements
- Work with key stakeholders to develop content and manage routine updates and steer toward future plans
- Assist in auditing the existing platform for improvements and preparation of migration
- Communicate with key stakeholders, providing accurate metrics and management reports on timely basis
- Facilitate work with core implementation partners
- Assist in writing governance documentation for new business processes
- Partner with stakeholders to create and launch tactical implementation plans
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Northern Illinois University
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong communication
- Provide the business with capability for improvement analysis, diagnostics and solutions
- Train and build capability to users within the project
- Analyse process qualitative and quantitative data
- Provide an understanding of the operating model
- Lead process improvement and design
- Understand and analyse the current business state across multiple business units
- Identify and build key relationships with business stakeholders
- Develop and deploy process frameworks
- Provide insight's and develop "to-be" documentation
15 Process Business Analyst resume templates
Read our complete resume writing guides
1
Business Analyst Requirements Process Resume Examples & Samples
- Experience working as a business analyst, using industry-recognized techniques performing requirements gathering/ documentation/ validation/ management processes
- Enthusiasm to evolve these skills and promote them to the wider organization
- Experience working on global projects with business and technology stakeholders located in various countries
- Excellent oral communication and interpersonal relationship and consensus building skills
- Strong MS Excel, Visio, Word and PowerPoint knowledge
- Experience with requirements management tools such as Blueprint is a plus, though not required
- Subject-matter knowledge and experience in Financial Services products is a plus, though not required
2
Process Business Analyst, Employee Services Resume Examples & Samples
- Identify and analyze core business processes and workflows impacted by policy or legislative changes
- Responsible for gathering and producing quality business/process requirement
- Facilitate workshops with SMEs
- Ability to produce basic project documentation: plans, Business Process Documents, Process mapping
- Beyond the facilitation of the up-front business requirements and process requirements gathering sessions and resulting documentation, if there is a system change related to the process change, the role also involves driving the user acceptance testing process, including preparation of acceptance criteria, review of the test plans and scenarios, review of test results as well as taking responsibility for end to end testing. In some cases the Business Analyst also executes test cases and directly ensures process integrity
- Plan Change management activities with the business for changes to be adopted by the end users
- 3-5 years experience as a process business analysis
- Knowledge of payroll and HR transactions as well as HR Module of SAP
- Strong skills in process mapping
- Good communicator: written and verbal, good listener, Autonomous, planning skills
- Team player; ability to facilitate, negotiate and work within a multi-domain team environment
- Experience in process mapping across systems flows
- High tolerance to ambiguity
- Self-motivated, curious and adaptable
- Computer proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio)
- BA master certificate completion
- Ongoing development desire
3
ICG Tech Process / Business Analyst Resume Examples & Samples
- Act as a change agent. Assess the current landscape, determine strategic solutions, create implementation plans
- Process mapping and modeling for existing financial tools and processes used in ICG O&T
- Subject matter expertise (relevant to Finance processes, especially at Citi)
- Work with Global Process Owners, program managers, project teams and partners to plan, coordinate, monitor and assist in the implementation of strategic initiatives
- Prepare management level reporting and other regulator-required updates
- Excellent communication skills, both written and spoken
- Min 2 years process mapping/re-engineering
- Knowledge of financial processes (Citi experience preferred)
- Experience with development lifecycle process
- Prior experience with financial chargebacks/allocations, accruals and financial reporting
- MS Excel, PowerPoint and Access
4
ICG Tech Process / Business Analyst Resume Examples & Samples
- Interact with business and technology partners(including Sr. Management) to help capture areas of improvement
- Gather business requirements through conversation with business and technology managers and work with development team to ensure requirements are clear
- Gather and document existing and proposed businesses process changes
- Manage and capture project plans to ensure execution and delivery
- Adhoc reports and deliverables when needed
- Minimum of 3 years of experience in IT or comparable field with experience in business or requirements analysis
- Strong written communication, presentation, and interpersonal skills
- Strong Analytical skills and attention to detail
- Ability to lead and work with teams and multiple levels of management across various organization within Citi
- Demonstrated experience testing various application architectures, such as web applications, client-server applications, and web services
- Proficiency in MS Office Suite with focus on Excel, Project and Visio
5
Process Improvement Business Analyst Resume Examples & Samples
- Work closely with clients, business partners and consultants to analyse, scope and document improvements
- Draft and review project plans, test scripts and analyse test results
- Ensure project updates are routinely and effectively communicated to impacted partners and vendors, demonstrating strong communication and vendor management skills
- Ensure all projects are delivered on a timely manner, within budget, and the procedures generated are robust for operational staff and that the project has met its objectives
- Have significant experience working within Asset Servicing/Investment Management with detailed understanding of 1+ areas of the Business: Investment Operations Outsourcing, Transfer Agency, Custody, Fund Accounting
- Have strong knowledge of a wide range of investment management back and middle office functions, from trade processing and settlements through cash processing, income and corporate actions processing, data management, valuations, client reporting and performance attribution
- Have substantial experience of business analysis within asset servicing / investment management
- Have a proven track record of delivering change programmes successfully (both technical and business projects)
6
Process / Operational Business Analyst Resume Examples & Samples
- Possess solid knowledge of the Payments business line including strategy, business plans, products, processes and revenue streams
- Understand Payment solutions and apply knowledge to data analysis, process improvement, and problem resolution tasks
- Identifies product enhancements, documents business needs and determines development impact to current system processing. Works with product managers, IT resources and users to ensure accuracy of enhancements
- Provides guidance and context in prioritizing and determining complexity of problems and requests
7
Process Business Analyst Resume Examples & Samples
- Analyse process qualitative and quantitative data
- Provide the business with capability for improvement analysis, diagnostics and solutions
- Lead process improvement and design
- Facilitate engagement from stakeholders
- Provide an understanding of the operating model
- Train and build capability to users within the project
8
Mortgage Lending Loan Servicing Process Improvement Business Analyst Resume Examples & Samples
- Prioritize analysis of exceptions, findings, reports, processes, controls, and technology for optimum deployment of mortgage resources for increasing profitability and reducing risk
- Execute projects, analyses, and reports across a geographically dispersed team, under the direction of senior analysts and senior leadership; maintain accurate documentation of reporting requirements, statuses, issues and milestones
- Prepare in-depth cause and effect analyses on complex financial, operational, and credit issues
- Effectively summarize and present findings and project results to Mortgage leadership
- Demonstrate an organized, efficient, detail-oriented and creative mind in all work activities
- Perform work with autonomy
- Ability to develop strategic recommendations based on relevant data and in partnership with senior team members
- Working towards Six Sigma Green belt
- Experience with Black Knight/Fidelity Mortgage Servicing Platform (MSP)
- Loss Mitigation, Foreclosure, and Case Management experience
- Experience in mortgage, banking, financial risk, audit, or compliance
- Proficiency of analysis tools, such as SAS, Stata, SPSS, R, MATLAB, or equivalent business intelligence tools
- Experience with database analysis tools such as SQL, OLAP, Crystal Reports, Report Builder, and Access tools
9
Process Improvement Business Analyst Resume Examples & Samples
- Experience with managed care guidelines and procedures
- Process Improvement or Project Management experience, such as prior training in a widely recognized certification in LEAN, Six Sigma or related discipline
- Highly organized with excellent written and verbal communication skills
- Able to multi-task, prioritize projects and work independently as well as effectively within a team environment
- Ability to work collaboratively within all functions and levels within the organization, from peers to senior management
- Experience with creating, administering and running reports
- Bachelor’s Degree/MBA
- Managed Care industry experience with a focus on operational improvement
10
Process Business Analyst Resume Examples & Samples
- Understand and analyse the current business state across multiple business units
- Identify and build key relationships with business stakeholders
- Develop and deploy process frameworks
- Provide insight's and develop "to-be" documentation
- Drive multiple cost cutting and process improving projects
- Experience designing and implementing Lean Six-sigma frameworks
- Experience as a process analyst / BPM (Min. 4 years)
- Lean Six-Sigma qualifications (Green belt)
- Previous experience working in FMCG, Retail or big 4 consultancies would be advantageous but not essential
- Excellent written and oral communication
- A can do attitude and passion for delivery is a must
11
Business Analyst, Process Improvement Resume Examples & Samples
- Creation and execution of the long term (multi-year) strategy & roadmap
- End to end financial ownership (i.e. Total Cost of Ownership)
- Business Process Management and ongoing optimization (people, process, enablers)
- Ongoing sustainment oversight including user adoption (collaborating with Wealth Initiatives and Practice Management)
- Business Owner for all Business Sponsored Projects / Programs
- Business Lead with vendor (where business capability is vendor sourced)
- Business Asset Owners
- 1) Client Acquisition / Servicing, Planning, Portfolio and Process,
- 2) Product Platforms, Reporting, Fees and Compensation, and
- 3) Trading & Operations Services
- Creative thinker who can conceptualize ideas that align to strategic vision
- Demonstrated aptitude in identifying creative opportunities for improvements
- Present ideas and plans for continuous improvement, providing data and metrics to support initiatives
- Continually strive to improve efficiencies, reduce operational lead times and promote standards for employees to achieve target goals
- Strong business background and sound experience in the financial services industry, in particular Wealth Managaement
- Strong project oversight abilities; demonstrated experience involving identifying business requirements, coordinating partner activities, establishing and adhering to budgets and timelines
- Experience with planning and delivering business and technology and/or operational projects
- Highly organized, detail oriented, self-motivated, resourceful team player with high energy and ability to work independently in an ever-changing environment
- Leadership skills with the ability to impact and influence individuals and teams across TD Wealth
- Superior communication skills, both written and verbal in addition to polished presentation skills
- Proven ability to effectively communicate complex issues and articulate options, proactively provide actionable solutions and offer opinions
- Ability to provide training as required to coach on new or change improvement initiatives and drive cultural change
- Ability to bring a client and employee experience point-of-view and develop client and employee-facing materials in plain, simple language
- Excellent relationship management abilities and team building skills
- Experienced meeting facilitator
- Proficiency of Word, Excel, Access, Visio and PowerPoint
- Ability to travel may be required
- Creativity & Innovation
- Impact & Influencing
- Lean Six Sigma Methodology
- Listening
- Presentation
- Process Analysis
- Quantitative Analysis
- Relationship Management
- Strategic Intelligence
12
Coo-fc&a Process Business Analyst Resume Examples & Samples
- 2- In our regional Book of Work, we run improvement projects and waste reduction process reviews of medium size problems affecting DB
- 3- In our global Book of Work, we run global transformation projects affecting the end to end onshore offshore DB processes, usually around offshoring, cost reduction, audit and quality reviews of large RTB functions
- Minimum of 3 years work experience with 3-5 years in Project role as as a PM/BA or within an RTB organization
- You should also have support experience in monitoring process performance and in ensuring that business processes meet the needs of the business. Good problem-solving skills and the ability to identify and structure issues, run accurate analyses and synthesize recommendations are also necessary. You should be focused on results and taking information from real life observations, not theory. You should also be willing to spend time on the floor doing everything possible to get things done on time and with limited direction, but still risk-friendly.Further, you should be able to lead workshops and working groups, and check activities against promises/commitments. You should also be be good with people – able to listen, handle and resolve team tensions, and a good team player who knows how to build his/her own network. Lastly, you should be a visionary, able to design appealing visions of the future/ thinking out of the box. One who is never satisfied with current performance/searching for perfection/attracted by tough challenges
- The candidate must have a degree in Business, Finance, Mathematics, Engineering or Computer Science
- Preference to Lean, Six Sigma and Prince 2, PMI accreditated employees
- You should have subject matter expertise in one or more of the financial products such as Derivatives, Equities, Rates, Credit, FX, and Commodities
- RTB Financial industry knowledge highly desirable in areas of Financial Control, RPL, Operations, Financial Reporting or Financial analysis
13
Business Analyst Smarter Process Resume Examples & Samples
- 3 years process design, requirements, discovery and capture
- 3 years process decomposition and facilitation
- 3 years solution development following a formal/structured methodology for example utilizing iterative and agile methodology or other similar RAD-based methods
- Basic Knowledge process modeling tools such as Blue Works live or other vendors
- Basic Knowledge Business Process Management Notation (BPMN) 2.0 or other vendors
- 3 years performing critical business analysis and/or methodology development
- 3 years developing instructional and procedural documentation and presentations
- 8 years process design, requirements, discovery and capture
- 8 years process decomposition and facilitation
- 8 years solution development following a formal/structured methodology for example utilizing iterative and agile methodology or other similar RAD-based methods
- 8 years process modeling tools such as Blue Works live or other vendors
- 8 years Business Process Management Notation (BPMN) 2.0 or other vendors
- 8 years performing critical business analysis and/or methodology development
- 8 years developing instructional and procedural documentation and presentations
14
Business Analyst Smarter Process Resume Examples & Samples
- 1 year process design, requirements, discovery and capture
- 1 year process decomposition and facilitation
- 1 year performing critical business analysis and/or methodology development
- 1 year developing instructional and procedural documentation and presentations
- 6 years process design, requirements, discovery and capture
- 6 years process decomposition and facilitation
- 86years solution development following a formal/structured methodology for example utilizing iterative and agile methodology or other similar RAD-based methods
- 6 years process modeling tools such as Blue Works live or other vendors
- 6 years Business Process Management Notation (BPMN) 2.0 or other vendors
- 6 years performing critical business analysis and/or methodology development
- 6 years developing instructional and procedural documentation and presentations
15
Process & Controls Business Analyst Resume Examples & Samples
- Serving as a positive agent for change
- Evaluating current business practices for opportunities to implement process improvements while enhancing the current control environment
- Assisting with establishing and executing on-going monitoring and testing of process controls
- Creating and monitoring oversight reporting for Trust Company Committees
- Asset Management and/or Trust Company experience
- Prior trust administration experience
- Prior audit or compliance experience
- A positive approach and inquisitive mind
- High ethical and integrity standards
- Excellent quantitative, analytical problem solving skills
- Ability to work independently and handle high work volumes
16
Business Analyst, Merch Process & Systems Resume Examples & Samples
- Ensure that the Merchandising technologies are operational and support the business processes
- Define and improve processes to execute the solutions to solve business problems
- Create and modify business applications and reports
- Identify, solve and communicate merchandising and product-related processes to assist the Marketing and Merchandising teams in making decisions
- Present project updates, findings and recommendations to key stakeholders
- Provide SME to stakeholders, including projects
- Participate in related CTR initiatives (sprint planning, analysis, design, testing, implementation)
- Produce, maintain and/or review documentation pertaining to merchandising processes, data management and governance
- Proactively anticipate requirements for change to existing process, tools and technology; communicate to management these issues and make recommendations for resolution
- University degree in Business, IT or equivalent experience
- Experience with Excel, MS Access table and query design, and programming languages like VBA
- Knowledge of merchandising processes, tools and technology
- Motivated self-starter who displays strong initiative and out of the box thinking
- Demonstrated ability to operate effectively in a fast paced environment
- Demonstrated energy and drive to impact business effectiveness by seizing opportunities
- Flexible, with ability to adapt to change and ambiguity
- Previous experience in defining and optimizing business and system processes
- Experience with Enterprise Data Warehouse (EDW) to analyze data and produce reports
- Experience with Cognos is an asset
17
Robotic Process Automation Business Analyst Resume Examples & Samples
- To document business processes and the overlay impact of proposed changes
- Gather data from disparate data sources and perform analysis to identify trends, root causes, and impact of proposed changes
- To work with cross functional groups to document business process requirements; and, through the use of process flows / use cases define the To Be business process (e.g. process steps, risks / controls, business data, reports and process ownership)
- To facilitate workshops typically focused on discovering processes and solving problems
- To prepare and present communications on findings and proposals, targeted at relevant audiences
- To provide requirements and conceptual design to the Solutions Team to implement Robotic Process Automations
- Previous experience of business process design/improvement role within Financial Services
- Knowledge of Robotic Process Automation (RPA), especially Blue Prism would be desirable
- Demonstrated experience ideally using Lean, Six Sigma, or equivalent methodologies to analyse and improve operational processes
- Prior experience of process re-engineering as part of a large change programme preferable
- Proven ability to facilitate workshops
- Experience of planning and performing user accepting testing (e.g. writing test scripts)
- Strong quantitative and qualitative problem solving skills
- Good organisational skills and attention to detail (e.g. ability to recognise erroneous data within analysis)
- Ability to plan own work to achieve a deadline, know when and how to escalate issues
- Tenacious self-starter with a sense of ownership and accountability, able to work with limited support and a strong bias towards action and results
- Ability to effectively communicate and build relationships across multiple functions and levels of an organisation, demonstrated ability to influence or negotiate with challenging stakeholders
- An understanding of the principles of workflow systems, electronic data capture, process automation and reporting tools
18
Smarter Process Business Analyst Resume Examples & Samples
- Process design, requirements, discovery and capture - 3 Years
- Process decomposition and facilitation - 3 Years
- Solution development following a formal/structured methodology for example utilizing iterative and agile methodology or other similar RAD-based methods - 3 Years
- Process modeling tools such as Blue Works live or other vendors - Basic Knowledge
- Business Process Management Notation (BPMN) 2.0 or other vendors - Basic Knowledge
- Performing critical business analysis and/or methodology development - 3 Years
- Developing instructional and procedural documentation and presentations - 3 Years
- Process design, requirements, discovery and capture - 8 Years
- Process decomposition and facilitation - 8 Years
- Solution development following a formal/structured methodology for example utilizing iterative and agile methodology or other similar RAD-based methods - 8 Years
- Process modeling tools such as Blue Works live or other vendors - 8 Years
- Business Process Management Notation (BPMN) 2.0 or other vendors - 8 Years
- Performing critical business analysis and/or methodology development - 8 Years
- Developing instructional and procedural documentation and presentations - 8 Years
19
Process Business Analyst, Voice Resume Examples & Samples
- Liaise with subject matter experts to define technically appropriate solutions that meet users requirements
- Ensure detailed documentation of business requirements and operational methods
- Deliver a change management strategy
- Project/Product knowledge and experience within (specifically, but not limited to)
- English is essential, but a bilingual resource (French & English) would be preferred
20
Procurement Business Analyst, Process & Tools Resume Examples & Samples
- Act as a first point of contact for all centralized data systems matters in Bombardier, and solve system glitches that can cause safety of information issues
- Manage data: download from SAP all terms and conditions of negotiated contracts and conduct all necessary data analysis, such as the required for avoidance of duplication of part numbers
- Act as gatekeeper of respect for agreements and, when appropriate, as point of contact when discrepancies appear in order to keep Legal Services informed
- Develop and implement data collection systems and other strategies that optimize the efficiency and data quality of the statistic plan
- Take part in workshops with Business Units teams and provide guidance in order to develop an optimal process, maximize efficiency and data integrity
- Ensure SAP Contract support: extract formula data to allow accurate financial and market analyses
- Perform annual process of Catalogue Collection update from Suppliers: Perform analysis from catalogue data to reflect new or removed parts and fluctuation in price
- Control access to various systems in accordance to our access to information policies
- Maintain information accuracy on basic data in CLM and other centralized systems
- Take part in projects involving BMIS (Bombardier Manufacturing Information Systems) deployment initiatives to ensure accurate upload of data into SAP from legacy systems
- Provide training on centralized systems (SAP, CLM or others) to new Supply Chain employees
- You possess at least a college Diploma in IT, Commerce (Business Administration) with experience in data management systems such as SAP or in data systems such as ACCES
- You have very good knowledge of Microsoft Office, and particularly of Excel
- You ave strong analytical and problem–solving skills, good communication and planning skills
- You have strong customer orientation, demonstrate flexibility and autonomy and can manage multiple priorities
- You are able to build ACCESS databases (Asset)
- You have good contractual knowledge
- You have excellent written and oral proficiency in English and in French
21
Business Analyst & Process Re-engineering M Resume Examples & Samples
- Work in a fast-moving, multi-cultural and innovative banking environment in the world’s first Financial Centre
- Get involved in international and large business and technology change initiatives and transformation programs (new business offerings, and efficiency projects)
- Practice Project Management and Lean standard methodologies
- Get overall knowledge of Securities Services Businesses to be able to understand Business priorities
- Have great exposure at stakeholders level and interactions with various teams within Societe Generale across Europe
- Support the design of the future state Operating Model for the organization and end to end process area
- Analyze and map as-is activities and processes for the existing activities performed by SGSS UK
- Document recommendations for the to-be operating model (structures, processes, service delivery model)
- Meet the target operating model where necessary specify new systems’ requirements and procedures to
- Work with multiple stakeholders across the business, drawing on their expertise and bringing them along the journey
- Trial and test new processes, and working with the Change team to implement
- Drive the workshops and solution sessions
- Provide project leaders and key stakeholders with regular and ad-hoc reports on progress, risks and issues for progress tracking and decision making purposes
- Coordinate the implementation of new organization in line with the Regulatory obligations and SG Policies
- Play a key role in participating in the continuous improvement of the department through KPI implementation and process improvement
22
Business Analyst / Process Engineer Resume Examples & Samples
- Design end-to-end global finance processes in the domains of Accounting and Regulatory reporting including roles/responsibilities, key controls, timelines and KPI’s
- Cooperate with stakeholders in Group Finance, COO Finance and local Finance units to get insight in their requirements, ideas on the target processes and to create buy-in on the designs
- Interact with other experts in the Finance organisation like architects, data and technology experts, to ensure process designs align with the target architecture and other defined standards
- Support the organisation with process implementation, including the newly defined roles, data, and technology
- Lead improvement initiatives on processes
- Strong analytical skills to quickly understand and analyse processes
- Strong Team Player
- Result driven
- Strong verbal and written (English) communication skills
- Pro-active / can do attitude
- Drive, commitment and enthusiasm
23
Senior Business Analyst & Process Specialist Resume Examples & Samples
- Perform analysis of business issues, provide recommendations for possible solutions, work with Business users to analyze and drive process improvements
- Work with IT partners to build support processes and procedures, provide ongoing support to manage applications
- Analyze opportunities to improve application reliability, provide recommendations for possible solutions, work with IT to implement solutions that enhance application and infrastructure reliability and craftsmanship
- Perform analysis of vendor utilization and efficiencies
- Bachelor’s degree in Business Administration, MIS, or related field or 11 – 14 years equivalent work experience
- Working knowledge of Microsoft application software (i.e., Word, Excel, Visio and Project)
- Proven organizational skills with the ability to develop a detailed work plan to ensure project success
- Possess excellent written and verbal communication skills
- LI-CK1
24
Business Analyst RX & Retail Process Optimization Resume Examples & Samples
- Identifies and reviews new opportunities to maximize pharmacy or retail processes, efficiency, and productivity in support of the Company’s Pharmacy & Retail Operations division. Delivers process improvement and cost savings while ensuring quality, service, and productivity enhancements
- Evaluates data collected and accurately identifies and interprets trends. Based on findings, prepares and communicates results and recommendations to various levels of management. Prepares graphs, spreadsheets, reports, training documents, and PowerPoint presentations, as required
- Conducts in-depth, complex analysis of pharmacy or retail operations/processes and related financial impact to maximize efficiency and cost savings benefits. Provides research, operational information, and strategy recommendations in support of long- and short-term strategic plans and business operations for process improvement initiatives
- Supports a culture of continuous improvement within Pharmacy & Retail Operations by utilizing, reporting, and validating the value of change for the better. Researches and introduces best practices in recommendation of strategies to resolve problems
- Maintains knowledge of business operations and system interfaces throughout the Company in order to define business needs, business processes, and continuous improvement opportunities for new projects
- Obtains and reports on metrics and data from Company database systems
- Identifies and collaborates with internal and external partners to develop action plans, training, policies, and procedures, which may be associated with store operations or impact customer service
- Tracks project (i.e. pilots, etc.) performance and assures timely completion and attainment of project deliverables. Develops methods, processes, and reports to monitor and sustain results
- Collaborates with IT to help drive new system enhancements
- Bachelor’s Degree and at least 2 years of experience providing operations-focused analytical support, reporting, and recommendation generation OR a High School Diploma/GED and at least 5 years of experience providing operations-focused analytical support, reporting, and recommendation generation
- Experience developing and executing initiatives which align with business goals and budgets
- Knowledge of systems, processes, and integration tools
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
- Experience in identifying operational issues, analytics, and problem solving
- Experience building and maintaining relationships within a team
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
- Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
- Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
- At least 2 years of experience in retail operations
- At least 2 years of experience in pharmacy or healthcare operations
- Experience with retail systems, processes and integration tools
- Experience with pharmacy systems, processes and integration tools
- Experience in querying large databases (for example: SQL, Access)
- Advanced level skill in Microsoft Excel (for example: VB macros, nested if statements and other complex functions, advanced pivot table skills, merging and centering cells, printing centered page, etc.)
25
Senior Process & Business Analyst Resume Examples & Samples
- Proactively communicate and collaborate with customers to help define what their requirements are, create a detailed Business Requirement Document (BRD), and translate it into functional specifications
- Perform tool consultations and provide demos of the capabilities on ServiceNow
- Collaborates to build, integrate, and improve the ServiceNow platform aligned with the business needs
- Perform process design workshops with the Business to ensure the process is reflective of the business need and meets the standards prior to enable in the tool
- Collaborates with development and ensures a clear understanding of the requirements
- Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing
- Analyses multiple requirements from different business domains and draw out synergy’s and make recommendations on how best to deal with the demand
- Set right expectation with customers and prioritizes deliverables according. Manage resource capacity of the SMS team and report to the service owner on utilization and forecast for future capacity requirements
- Drive and challenge business units on their requirements and ensure best practice is followed
- Manage user’s requests to differentiate necessary changes and brings value the business
- Ensure all compliance controls are adhered to and communicate to the Service Owner on any risk to these
- Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs. In addition, the Process & Business Analysis will be tasked with analyzing SMS processes and recommend projects or CSI activity to improve the effectiveness of those processes
- Chair the demand board upon request by the Service Owner
- Represent the demand with the business SPOC in all forums
- Collaborate delivery of new applications on ServiceNow
- Explore new alternatives to increase customer satisfaction
26
IT Process Improvement Business Analyst Resume Examples & Samples
- Handle multiple projects/intake such as the UHN Intranet and UHN University
- Plan/Define approach for gathering business requirements, processes/procedures
- Gather, Analyze and Define business requirements, processes/procedures
- Document and Communicate business requirements, processes/procedures
- Conduct gap analysis for legacy Website to future state of Website
- Assess Website data / analytics and act on highest business value added tasks
- Identify owners and key stakeholders of Website materials
- Map and organize legacy website information to new website information
- Assist in writing governance documentation for new business processes
- Assist in auditing the existing platform for improvements and preparation of migration
- Provide team members and website owners support steps
- Perform high level actions on Website, such as delete sites, add and remove content
- Handle or triage minor break/fix issues usually related to content management
- Manage, migrate or condense website owners content
- Assist in a technical migration, usually in the form of requirements and communication
- Ability to juggle many tasks simultaneously
- Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
- Bachelor’s Degree (or higher) in Business Administration, Business Management or High School Diploma/ GED with 5+ years of experience in the IT or Process Improvement field
- 3+ years of experience managing and implementing intranets or collaboration software
- 2+ years of technical business analysis and project management experience
- Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
- Experience with Microsoft Office (Word, Excel, PowerPoint)
- Experience with social software and other web-based technologies
- Experience with web projects and technologies (HTML/CSS, JavaScript, .NET, SharePoint 2007/2010/2013)
- Advanced expert level SharePoint experience
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Business Analyst, MIS & Process Management Resume Examples & Samples
- Handling ad-doc data analysis requests and preparing management update
- Should have good communication skills
- Must have exceptional skills in Microsoft Office use and application
- Must be flexible with shifts
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Process Business Analyst Resume Examples & Samples
- Process analysis, process flows
- Creating BRDs and FRDs
- Database regulatory project experience
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Business Analyst for Operational Process Improvement Resume Examples & Samples
- Carrying out complex business process mapping, business process reengineering and business process analysis wherever needed
- Providing recommendations to the business on solutions, taking into account any cross functional impact in a second step
- Creating a strategy for designing and implementing new business processes
- Ensuring the right level of functional knowledge in the technical team
- Reviewing and approving UAT scenarios and training materials
- Delivering training on new processes and solutions for the business
- Final sign-off for the technology side for user testing
- Assisting in Third Line Support of production issue resolution as it pertains to business processes
- Auditing business blueprint/design documents for configuration readiness
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SAP Process Business Analyst Resume Examples & Samples
- Work with business process owners to understand existing and emergency requirements; research and evaluate alternatives
- Recommend appropriate SAP solutions while analyzing and evaluating the impact of current processes/business
- Create and review detailed requirement analysis document and functional specifications based on business requirements
- Work with the outsourced support partner to identify, develop, implement, test, and support enhancements to the SAP system
- Partner with outsourced support partner to ensure optimal delivery
- Ensure that system change requests adhere to the SAP Global template
- Perform system regression testing for new releases or upgrades to SAP
- Be the liaison between the business and the outsourced support partner
- Ensure disciplined use of SAP system
- Participate in SAP projects as SME
- Minimum of 3 years’ experience in SAP CRM Customer Relationship Management (primarily sub components TPM Trade Promotion Management, TCM Trade Claims Management, TFM Trade Funds Management , and CBP Customer Business Planning application
- Bachelor’s degree required, business or engineering preferred
- Strong knowledge of the integration of SAP CRM with other SAP modules
- Strong written and verbal communication skills including ability to develop presentations and present to management
- Strong knowledge and understanding of sales and marketing business principles, practices and procedures
- Demonstrated problem solving and negotiation skills
- Strong project management skills and experience
- Established experience in the orchestration of metrics/management reporting
- Effective Team Building
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Operational Business Analyst & Process Specialist Resume Examples & Samples
- Create and deliver effective process documentation that allows training and communication team members to successfully translate information for end users
- Provide operational performance metrics as required that consistently measure and produce operational effectiveness and efficiencies
- Relay pertinent performance metrics, failure information, and feedback from customers to all functional groups including Engineering, IT, Marketing, and other relevant functional area leadership to facilitate corrective action and continuous improvement of the product and/or service
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Robotics Process Automation Business Analyst Resume Examples & Samples
- Running workshops with client SMEs to understand the end to end process while identifying any automation blockers and the suitability of the process for automation
- Calculate automation % and FTE benefit and build effort estimates
- Provide outputs for weekly due diligence updates with the client
- Understanding the risks, assumptions, and dependencies associated with the process
- Visio or similar workflow documentation tool
- Robotics Process Automation (optional)
- Client focus
- Communications skills including the ability to understand client process in any area in detail
- Excellent coordination and communication skills
- Reliable and with attention to detail
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Senior Business Analyst Process Engineering Resume Examples & Samples
- Understand various functions end to end within R&D, Sales and Marketing to identify process gaps, inefficiencies and areas for improvement
- Lead though influence to get work done across programs, business units and company-wide initiatives
- Collaborate, create and document future state business processes and workflows
- Manage translating business processes to business requirements
- Manage translating business processes to organizational change management initiatives
- High School diploma or GED
- Extensive experience in Business Process Management in a professional technology consulting, corporate MIS or software development expertise in 2-3 IT disciplines
- Experience aligning business strategy to functional and IT processes. Experience creating and driving process identification, innovation, improvements, alignment and implementation across multiple organizations
- Designing and recommending governance structures and control frameworks for ongoing process innovation, data and information management; analyzing project, program and portfolio needs; balancing short-term results with long-term needs and the ability to offer incremental approaches to achieve strategic objectives
- Demonstrated experience translating complex and technical subject matter into business terms for individual end users
- Strong leadership, interpersonal, relationship and collaboration skills, with the competency to manage through others
- Ability to advance ideas through different levels in the organization
- Strong influence, negotiation, conflict resolution and facilitation skills
- Strong presentation, problem solving, teamwork, technical learning and process management skills
- Intuitive and Analytical
- Extensive experience supporting business process re-engineering
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Technical Process Improvement Business Analyst Resume Examples & Samples
- Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved via automated systems
- Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies
- Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements
- Analyze, collect, and prioritize user requirements, and translates business requirements into technical design and processes
- Create and maintain software development artifacts such as requirements documentation, use cases, test cases, data flow diagrams, UI wireframes, and internal support documentation
- Create decision tree to assist stakeholders and product owners in evaluating buy versus build solutions
- Create technical and functional specification documents
- Develop solutions by applying exceptional process workflow skills along with strong VBA, SQL and Excel skills
- Develop systems test plan components and test scripts
- Build functional prototypes of technical design ideas using VBA, SQL, Excel, and other BI tools
- Communicate complex systems in a way that stakeholders understand product status, risks, and decision points
- Work with stakeholders to ensure implemented solution meets defined success criteria
- Assess tools, approaches, and techniques to add efficiency and value-added improvements to existing processes and methods
- Solid understanding of Visio and ability to diagram complex system interactions and data flows
- Work with stakeholder requirements to establish metrics and develop tools for data visualization
- Experience working with user groups to provide training, resolve questions, assess user needs, and recommend changes
- 4+ years of experience automating complex processes
- Very strong analytical, problem solving, and creative thinking skills
- Strong data analysis, both quantitative and qualitative
- Exposure to information security principles and relevant standards
- Exposure to cyber and information security regulatory requirements
- Resilient interpersonal and cross-departmental partnering skills
- Must be able to evoke a sense of urgency and work well under pressure
- Exceptional knowledge of Excel
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Business Analyst Clearing / Process Expert Resume Examples & Samples
- The metrics
- The statics data quality
- Manual process vs STP process
- Automation
- Assessment of static data to be clean up
- Quantitatives metrics, manual vs STP
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Process Business Analyst Resume Examples & Samples
- Document existing processes using Business Process Management Notation (BPMN)
- Collaborate with multiple internal teams to drive process improvements
- Develop operational plans to improve manual processes and eliminate/automate where possible
- Investigate systematic problems and business issues, consult key stakeholders, document proposed solutions and drive change in the business
- Work with technical teams to identify user problems (internal and customer), and provide documented business and technical requirements to automate solutions with technology
- Educate peers and management on processes and expectations to meet production goals and objectives
- Interface with business customers, internal teams and the Business Intelligence team to deliver ad hoc reports to support various functions and events within the business
- Work with Business Intelligence team to design, implement, and support scheduled reporting (including KPIs for Amazon Tickets Operations Team)
- Use Tableau and SQL skills to gather data and generate reports as required
- Bachelor's degree in a relevant technical discipline
- Business Process Management Notation (BPMN) knowledge to an advanced level
- Significant business change and business process re-engineering experience
- Expertise in Oracle SQL/MySQL, VBA,
- Advanced experience with database reporting tools (specifically Tableau)
- Advanced MS Excel skills
- Experience in creating detailed Business Requirement Documentation
- Ability to work with business owners to define key business requirements
- Ability to produce high quality graphical and analytical reporting outputs
- Experience running change projects and delivering to successful outcome
- Experience in a high volume transaction retail business in a similar role
- Highly analytical, detail oriented and extremely organised
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IT Process Improvement Business Analyst Resume Examples & Samples
- Build relationship with technologists and other stake holders to facilitate team's interaction with them
- Conduct interviews with key contacts across the organization to gather baseline information
- Provide oversight for the remediation of business and audit identified issues
- Track and monitor the status of all action plans at the key milestone level, ensuring the corporate IT Risk and Control requirements are achieved
- Document self-identified control gaps within the environments, and the associated remediation plans
- Communicate with key stakeholders, providing accurate metrics and management reports on timely basis
- Provide strategic drive for engagement efficiency and effectiveness improvements, including process enhancements and use of automated data collection techniques
- Ensure compliance of activities with audit, information risk policies, and industry compliance requirements
- Ensure process capability, control and improvement by developing and implementing relevant quality assurance procedures
- Develop processes and tools that encourage continuous performance improvements
- Compile presentations to summarize findings/recommendations and take part in syndication process to senior
- Partner with stakeholders to create and launch tactical implementation plans
- Takes ownership for identifying dependencies, following up and resolving open questions and issues, and organizing and
- Driving contributors to resolution
- Able to articulate overall technology solution, components, flow and the Work Stream areas of responsibility and delivery
- Identifies work planning gaps, open questions, risks, issues and drives definition and ownership for actions
- Have faced organizational impediments, and become a coach to managers and other stakeholders
- Good skills and knowledge of facilitation, situational awareness, continuous improvement and increasing transparency
- 5+ Years of experience with implementation and oversight of technology controls
- 5+ Years of experience working in a corporate Audit, Regulatory, Risk and Controls environment including risk identification, control evaluation, testing, sampling methodologies, audit engagement process, controls substantiation, etc
- Experience in one or more processes for IT auditing, including preparation, engagement, execution, reporting and remediation of findings
- Six Sigma, Process improvement or lean practice management
- Experience in technology and banking domain
- Previous experiences in driving both strategic and tactical process improvement initiatives and/or management consulting project experience are highly desirable
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Mortgage Lending Process Improvement Business Analyst Resume Examples & Samples
- Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization
- Monitor profitability and make recommendations for growth and/or contraction to improve profitability
- Prepare in-depth cause and effect analyses on complex financial, operational and credit issues
- Knowledge of BB&T’s existing enterprise-level systems, processes and organizational structures
- Ability to synthesize complex data and deliver findings in a simple and easy to read format
- Self-starter with ability to manage time wisely and work on multiple projects at a time
- Working towards Project Management Professional (PMP) Certification
- Experience working in Mortgage Servicing
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Robotics Process Automation Business Analyst Resume Examples & Samples
- Education: Bachelor degree required
- Fluency in English
- Minimum 3 years of work experience in project management
- Formal Project Management Certifications are preferred
- Financial Services Organization experience preferred
- Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, PowerPoint, Access and Vision
- Scrum and Six Sigma Certifications preferred
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Process Automation Business Analyst Resume Examples & Samples
- Partnering with various Operations teams: business units, Automation and project teams
- Partnering with our own Workflow IT and the Robotics center of excellence IT team
- Partnering with the process-specific IT teams
- Business requirement definition, documentation and negotiation
- Partner with Operations and Technology in user training, documentation, communication
- Business Analysis and project management competency
- Former experience with business process automation, business process renovation
- Excellent multitasking and organization skills
- Highly developed communication and negotiation skills, written and verbal
- Ability to excel under pressure and to prioritize to respond to deadline sensitive requests
- 5- 10 years related experience
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Business Analyst / Process Improvement Resume Examples & Samples
- Executes process management analysis, process improvement, operational analysis and quality control measures for well established Federal Government Contractor
- See the big picture, understand current processes and diplomatically drive change management to develop and improve processes and quality assurance
- Develop implementation process improvement strategy, including process reengineering and quality control
- Prepares organization-wide plans, models, training presentations and various written process documentation
- Utilizes industry best practices
- Works independently with no supervision
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Business Analyst Legacy RR Process Resume Examples & Samples
- Lawson 9
- Lawson Legal / Fiscal
- IST (which is a customized Lawson add on application)
- PHUB
- Provides L2 functional support for the R2R cluster of applications to the business
- Troubleshoots process/functionality related issues and resolves escalated tickets related to the R2R cluster of applications
- Works with support teams to manage execution of change requests / application upgrades and organize deployment and transition to service operations
- Communicates the solution to business directly or through other support personnel
- Serves as a subject matter expert for the R2R process
- Ensures that all L2 training updates are validated when new functionalities are released and should be responsible for delivering timely release notes to the user
- Answers, analyses and provides quality checks for incoming tickets from end users and routes them appropriately
- Gathers and validates change requests and bug fix requirements
- Supports governance forums to ensure tickets are resolved on time and sends reminders when needed
- Organizes ad-hoc backlog campaigns
- At least one Certifications in CISA, CIA, CFA
- Advanced knowledge in Financial Accounting and thorough knowledge of Finance Lawson suite of products
- Basic knowledge of PL/SQL
- A good understanding of business requirements and prioritizing needs so as to deliver a cost effective service
- Preferred experience in Oil & Gas industry (though not mandatory)
- Expert level English written and verbal communication skills
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Process & Business Analyst Resume Examples & Samples
- Surveys and analyzes industry practices, methods, resolutions
- Collects data to identify root cause of problems
- Analyzes data, thinks critically, quantitatively and qualitatively
- Draws relevant conclusions and makes recommendations
- Implements process change and process improvements that are sustainable and repeatable
- Creates metrics that provide data for process measurement and possible identification for improvement
- Develops reporting to make data more meaningful to business initiatives
- Presents to organization, cross-functional groups, and sells the findings
- Coordinates multiple inputs and priorities and organizes into a presentable and organized system
- Focuses on providing high-class service to internal and/or external clients
- Works in accordance with corporate and organizational security policies and procedures. Understands personal role in safeguarding corporate and client assets. Takes appropriate action to prevent and report any compromises of security within scope of role
- Follows Cerner policies, upholds professional standards, and performs all work in a manner respectful of others
- Creates and maintains communications and reports for internal and external clients
- Prolonged use of a computer
- Expense report processing and cross referencing to projects
- Bachelor’s degree in Finance, Marketing, or equivalent experience
- Ability to work on a flexible schedule and overtime and/or irregular hours when needed
- Must be able to travel up to 10%
- 1+ year of experience in a financial or accounting role working with budgets, financial statements, financial reports, or evaluating expenses
- Experience in business case analysis, decision support, or industry analysis
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Process Automation Business Analyst Resume Examples & Samples
- Central point of communication between Process Automation (PA) modeling team and business process SMEs
- Gathers existing process documentation and reviews with process SMEs
- Analyzes and clearly documents business process requirements for the automation build including exception handing scenarios and process metrics such as volumes, SLAs, and cycle times
- Works with business process SMEs to identify potential reengineering opportunities to streamline the use of process automation (e.g., use of an application interface vs. an user screen)
- Works with configuration analysts in the collection and documentation of solution design requirements, as needed
- Documents operational run books that describe the steps of the automated process and exception scenarios
- Plans and facilitates user acceptance testing
- Records and communicates defects identified by business in user acceptance testing
- Responsible for obtaining sign off from the appropriate business process owners prior to deploying the robotic process into production
- Provides training to the business process SMEs and their teams on performing the new process using process automation
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Business Analyst Process & Tools Resume Examples & Samples
- Partnering with Solutions Architects to define and document tool requirements
- Partnering with Solutions Architecture Management to define reporting requirements
- Partnering with GTI towers to implement process improvements in the design process
- Partnering with the Process and Change Tools team to prioritize and implement tools changes
- Takes accountability for a major initiative and can run it using program management techniques
- Credible and mature personality, with some presence
- Concise communicator - able to translate detail into a concise story, getting immediately to the punch line
- Self-starter, motivated - wants to get in, roll sleeves up and make a difference
- Effective influencing skills, with diverse groups
- Wants to be a change agent, make improvements - Thrives on change
- Pays close attention to detail
- Has excellent analytical and decision making skills
- Degree in a technical discipline or similar experience
- Excellent Metrics and Reporting Skills
- Proven experience managing and working with culturally diverse and geographically distributed teams
- Experience working through an application lifecycle from start to finish including Agile development methodologies
- Experience troubleshooting a project gone wrong and working to fix it, adjusting to major scope/design change
- Experience working within large global organization and building and maintaining a global network – financial industry experience desired
- Demonstrated ability establishing credibility with business executives, along with presenting to and influencing senior management
- Effective Project and Program Management skills
- Multi-Year Experience as a Business Analyst
- Proven record in successful process and tools implementation
- Strong experience in process management and change
