Quality Business Analyst Resume Samples

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A Simonis

Archibald

Simonis

90251 Toy Drive

Houston

+1 (555) 163 0588

90251 Toy Drive

Houston

Phone

p +1 (555) 163 0588

Experience Experience

Philadelphia, PA

Quality Business Analyst

Philadelphia, PA

Spinka, Olson and Fay

Philadelphia, PA

Quality Business Analyst

Provide business intelligence/reporting that assists the team in generating optimal performance
Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
Review the analysis and interpretation of others work
Develop and implement effective / strategic business solutions through research and analysis of data and business processes
Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non voice interaction
Tabulation and processing of monthly performance based incentives of Operations and support functions
Oversee ad - hoc client and operational reports developed and presented by others

San Francisco, CA

Stars Quality Business Analyst

San Francisco, CA

Stiedemann and Sons

San Francisco, CA

Stars Quality Business Analyst

Reviews work performed by others and provides recommendations for improvement
Serves a STAR/ QUALITY SME to internal local teams and external providers
Alerts Senior Director of STARS/RAF Strategy Performance and Monitoring for OptumCare to progress or obstacles
Provides explanations and information to others on the most complex issues/ quality technical standards
Alongside the Senior Director, forecasts plan performance
Working knowledge of relational databases, database structures
Present analysis and interpretation for operational and business review and planning

present

San Francisco, CA

QMS / Quality Business Analyst

San Francisco, CA

Stanton and Sons

present

San Francisco, CA

QMS / Quality Business Analyst

present

Upgrades Quality Management system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software
Follows SDLC. Coordinates and manages functional, user acceptance, validation and performance testing
Maximizes the use of all functions and features of System to benefit the organization
Supports the QMS Help-desk policies, Implementation Standards, Training Contents and methodology
Secures Quality Management system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation
Maintains Quality Management system performance and system up-time by performing system monitoring and analysis; troubleshooting system configuration issues; operating and system management; and escalating application problems to vendor
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Education Education

Bachelor’s Degree in Accuracy

Northwestern University

Bachelor’s Degree in Accuracy

Skills Skills

Able to work in a team as well as independently (“Hands on” mentality)
A good communicator who is able to deliver highly accurate results
Pro-active, able to deal with changes and able to successfully engage in multiple initiatives simultaneously
Strong quantitative analysis skills, advanced Excel and basic VBA
Salesforce.com experience is
The ability to plan and prioritize own work to meet quality standards and deadlines
Drive creation of interactive and user-friendly analytical tools that enable fact-based decision making process and executive storytelling
Solves complex problems by self or by leading others; takes a broad perspective to identify innovative solutions
Drive adoption of these tools by conducting user training sessions, communicating effectively with various stakeholders and influencing without authority
Develop and deliver high-impact presentations to communicate strategic plans, roadmaps and initiative status updates to the broader organization. Manage a wide range of quantitative and qualitative inputs, simplify your message and influence various stakeholders

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15 Quality Business Analyst resume templates

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Quality Program Business Analyst Resume Examples & Samples

Help drive the Quality Program across GCO, including ensuring that the principles, objectives and deliverables of the program are communicated to and understood by the teams
Assist in developing and rolling out a communications strategy
Support in the build-out and continuous improvement of the Quality Scorecard
Help define acceptable levels of quality for Supervisory Review, Quality Testing and Escalation Feedback
Work with Operations teams to ensure that employees have appropriate skills through initial and ongoing training as well as on an as-needed basis, based on results from quality reviews
Work with the Quality Testing and Data Quality teams to ensure that appropriate and comprehensive processes are in place to measure quality against standards
Work with Operations teams to help design an effective feedback loop to deliver results and optimize teams/output
3+ years of relevant work experience in the financial industry
Experience working in a Compliance program and understanding of regulatory/compliance environment
Self motivated individual that demonstrates initiative
Excellent oral and written communication, analytical and presentation skills
Experience establishing and meeting goals, tracking and driving initiatives, and presenting progress of the same to senior management
Ability to build strong cross-business relationships
Highly organized, extremely detailed and control oriented
Data analysis, metrics design/development and reporting
Advanced knowledge of Microsoft Office, especially Excel and PowerPoint

Global PS&L Quality Process & Metrics Business Analyst Resume Examples & Samples

Service part supplier background in automotive industry
Ford Motor Company - Corporate Quality Development Centre (CQDC) graduate is a plus
Familiarity with IT projects desired
Preferred working level experience in STA business practices and processes and quality tools; Six Sigma, Control Plans, Failure Mode and Effects Analysis (FMEA), Measurement Systems Analysis, Manufacturing Site assessments (MSA) and Production Part Approval Process (PPAP) elements, advanced Product Quality Plan (APQP), 8 Discipline (8D) problem solving tools and continuous quality improvement tools

Quality Business Analyst Cypress Resume Examples & Samples

Bachelor's Degree OR High School Diploma/GED with 6 years work experience in a relevant professional work environment
4+ years of experience with PBM- Pharmacy Benefit Management
Experience developing and implementing effective test scenarios
Proficiency within MS Excel to develop pivot tables, formulas, VLOOKUP, macros, and create reports
Proficiency within MS Word to be able to update policy and procedures, create, and save documents
2+ years RxCLAIM or PBM Claim Adjudication System experience desired
2+ years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects, and deadlines

Business Analyst Quality Resume Examples & Samples

Analyzes Quality Operations processes and provides guidance relative to emerging trends and strategy. Understand processes around Quality Control/Analysis areas, know pain points, needs, and strategic plans in Quality initiatives. Advise, counsel, and educate executives and management on their competitive or financial impact
Elicit business requirements using interviews, discussions , document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis. Work independently with users to define solution for the business requirements. Use operations excellence techniques to identify reengineering opportunities
Interpret core business requirements around quality operations into tangible functional requirement. Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, differentiate between actual and required user needs and distinguish user requests from the underlying business problems
Skilled in business analysis around Quality Operations including areas in process quality, quality inspection and supporting solution analysis and validation techniques. Works with project stakeholders to validate the solution & help business for unit/integration as well as Acceptance testing for the capabilities enabled
Acts as a conduit between business & IT solution delivery team for process improvement/solution delivery
Maintains current understanding of trends and issues in Quality Operations areas including the supporting areas such as manufacturing & warehousing
Plays a supporting role to help shape and inform strategy. Collaborate with quality operations business units on their assumptions on how they will successfully execute their plans. Analyzes business objectives of the stakeholder and develops solutions to their business issues
Proactively connects, collaborates and maintains communication with business to analyze information needs and functional requirements and deliver project methodology artifacts as needed (following Mylan’s project methodology)
Provides support and/or direction to project and program manager(s) in overcoming hurdles and moving projects forward by proactively mitigating open issues and project risks. Maintains consistent communication channels between all vested parties (steering committee, business sponsors, IT stakeholders, project team, etc.). Supports organization change management efforts in areas of responsibility
Business process knowledge in Quality operations & IT solution capability for the Quality Operations areas
Gathering requirements to arrive at the true business needs
Process on developing strategic partnership with business representatives in Quality Operations
Highly technical custom software solutions including SAP, Labs Information System. Quality Management systems
Methodology to drive conceptual discussions and develop system requirements & innovative solutions for complex business requirements
Concepts behind the complex technology solutions as they relate to high-level business objectives for excellence in Quality Operations , and ways for presenting these concepts to both IT and non-IT audiences in a concise and easily-understandable manner
Interacting professionally with operations executives, managers, and subject matter experts, IT solution group
Robust software life development cycle process
Knowledge of operations excellence is a plus
Problem solving and decision making
Customer relationship building
Time management
Leadership qualities
Business planning and management
IT skills
Strong analytical skills and project management skills, with a working knowledge of Microsoft Office Suite and Microsoft Project
Knowledge and experience leveraging Microsoft SharePoint to enable basic processes preferred

Clinical Quality Business Analyst Resume Examples & Samples

Continuous design, development, and evaluations of the customers UM Quality Program. Makes recommendation to the UM work flows and review process based on IRR outcomes to improve quality and utilization of InterQual (IQ)
Consult with customers and provide evaluations and recommendations regarding use of best practice guidelines and opportunities for IQ educational opportunities based on the resulting IRR data
Oversees the quality of IRR data and reporting as appropriate for internal and customers who use of IRR testing
Performs statistical analysis and develops and maintains tracking systems to determine the effectiveness of InterQual related educational programs
Interacts with the management staff of the InterQual educational team to determine instructional protocols and gap analysis for instructional design
Interacts with customers to assist with IRR result interpretation and recommend areas of opportunity to improve UM work flows and InterQual review outcomes
Develop internal reporting metrics for tracking and trending on a quarterly basis
Data Analytic experience preferred
Customer service experience
InterQual Criteria experience preferred
Minimum four (4) years’ experience in managed care, hospital, or similar setting related to Quality Improvement
Project management, regulatory compliance, software implementation, and/or health care analytics preferred
Minimum four (4) years’ experience in data systems and data analysis: compiling, analyzing and interpreting data, creating reports, and presenting information preferred
Excellent computer skills including but not limited to the use of reporting tools and MS Office products
Ability to identify and solve complex problems using a logical, systematic, sequential approach
Demonstrated knowledge of Utilization Management either in the provider or payer area
Demonstrated organizational and multitasking skills
Ability to work in a team
Knowledge and experience with JACHO, URAC, or NCQA standards
Ability to communicate effectively with people with technology and clinical backgrounds
Ability to document processes and workflows
Ability to work on several projects and activities simultaneously
Strong oral and written communication skills, including excellent presentation skills
Experience in a client service environment; consulting experience preferred
Comprehensive understanding of industry issues & ability to translate them into complex or creative solutions
In-depth knowledge of supported systems & other systems across multiple areas
Expertise on product/application functionality
Expertise in healthcare issues that are relevant to the business unit

Business Analyst Ambassador Quality & Self-inspection Resume Examples & Samples

Perform audits of internal administration against plan, policy designs, service level agreements, and any regulatory requirements
Test and report adherence to standard work against policy, plan, practice and design
Partner with business owners to identify or develop key control(s) for continuous review
Design, implement and ensure periodic self-audits are completed, findings documented and improvements launched to ensure processes are functioning as expected
Leverage internal tools and processes to track and report status to business partners and leaders
Develop key reporting metrics that drive frustration free service and quality
Partner with business leaders to help them with processes, root issues causing escalations, and financial stewardship with the highest levels of controllership
Analyzing customer data, workflows, and other operational data to provide insights that enable improvements to the customer experience
Develop and execute upon audit plans within the Leave and Accommodation operations
Manage multiple concurrent projects under tight deadlines
8+ years of prior experience in leave, disability, and accommodation management or HR Services
5+ years of relevant audit and/or operational experience
Demonstrated experience of creating and performing audits and outcome reports
Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses
Senior level written and verbal communication skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Visio
Ability to influence and manage both peer-level and senior stakeholders
Ability to work successfully in a dynamic, ambiguous environment
Ability to think big and develop creative solutions
Demonstrated cross-functional project management experience

Quality Business Analyst Resume Examples & Samples

University Degree in Business Economics or related fields
A minimum of 4 years working experience in Business Analysis
Excellent Excel skills, including medium VBA and SQL
Demonstrable experience of structured analysis, process modeling and problem solving skills
Fluent English writing & speaking skills required
A good communicator who is able to deliver highly accurate results
Pro-active, able to deal with changes and able to successfully engage in multiple initiatives simultaneously
Strong quantitative analysis skills, advanced Excel and basic VBA
Salesforce.com experience is a plus

Quality Business Analyst Resume Examples & Samples

1+ years working with STAR ratings and analytics in Medicare programs
Experience reporting and developing presentations for senior level personnel or internal and external leaders of key organizations as it relates to STARS
Experience gathering and documenting requirements from the client or business
Intermediate or greater level of proficiency with Microsoft Excel
Able and willing to travel for up to 20% of your work schedule
Intermediate level of proficiency with Access and PowerPoint

Stars Quality Business Analyst Resume Examples & Samples

Serves a STAR/ QUALITY SME to internal local teams and external providers
Reviews work performed by others and provides recommendations for improvement
Alerts Senior Director of STARS/RAF Strategy Performance and Monitoring for OptumCare to progress or obstacles
Alongside the Senior Director, forecasts plan performance
Provides explanations and information to others on the most complex issues/ quality technical standards
Bachelor's degree in Business, Finance, Health Administration, related field or equivalent work experience
Master's degree a plus
5+ years of experience in healthcare business/finance analysis
Previous Stars or HEDIS experience preferred
Clinical background/training (RN, NP, Pharm.D, etc) or ability to absorb clinical quality specifications and speak with confidence a plus
Ability to work in high pace, complex organization

Quality Business Analyst Cypress Resume Examples & Samples

Provide training and subject matter expertise support on quality reviews of new and changed benefit plan set-up for accuracy to the team which include
4+ years of experience with PBM- Pharmacy Benefit Management OR Healthcare Industry experience
Proficiency within MS Excel to create formulas and reports
2+ years RxCLAIM or PBM Claim Adjudication System experience

Business Analyst, Amzl Quality Resume Examples & Samples

3 + Years of experience as a operations or business analyst
Bachelor’s degree in Engineering, Mathematic, Statistics, Computer Science or Transportation/Supply Chain/Operations discipline
Strong analytical abilities, and high proficiency creating and managing advanced models using databases and Microsoft Excel
Advanced SQL proficiency
Basic understanding of statistics
MBA or Master’s degree in Engineering or other technical field
Knowledge of DMAIC and Six sigma methodologies / certification
Knowledge of business intelligence tools such as Oracle BI, Tableau, JMP, R, etc
Advanced knowledge and experience in applying statistics to models and experimentation

Quality & Optimization Business Analyst Resume Examples & Samples

College graduated in Industrial Engineering
At least year experience working in advance data analytics in a multinational company
English/Spanish: Written 100%, Spoken 100%
Data analysis, ability to collect, manage and interpret data. Ability to create, model and interpret figures (graphs, charts and trends)
Strong on problem solving skills & research skills
Analytical and statistical skills (advanced in inferential statistics, design of experiments, and basic on big data, and text mining analysis). Manage a statistical tools. (JMP, Minitab, R). Advance Inferential statistics
Knowledge/understanding of continues improvement methodologies; Lean and Six Sigma, BPM, Lean Manufacturing
Structured thinking process and process modeling, ability to understand, map and improve business processes. Management of process modeling tools such as Visio or others
Advanced in Excel- Microsoft Office. knowledge in Microsoft* Office* (Visio*, Word*, PowerPoint*, SharePoint*)
Proactive, positive aptitude at work, team work, and good communication skills -Creative thinking and self-learning skills

Business Analyst, Quality Spectrum Resume Examples & Samples

Team with client services management players, product leadership, and operations leadership to hold ongoing dialogue with clients and relevant internal stakeholders regarding the performance of quality improvement measures for a given customer portfolio
Utilize and apply advanced T-SQL, SAS, and other data analysis tools to develop insights into health care outcomes and the drivers of such outcomes
Develop predictive models to forecast health care measurement performance and adjust intervention strategies to influence future performance
Initiate and facilitate recurring quality improvement analysis meetings with both internal and client stakeholders to ensure all relevant stakeholders understand current performance and future performance expectations, making necessary program adjustments to increase success outcomes
Provide executive-level presentations and reports, highlighting quality improvement measurement performance, business analysis summaries, recommendations for improvement, and action plans to implement
Provide support to the data analytics and enterprise data management teams in the area of reviewing health plan client data integrity and data coding issues, highlighting their impact on product quality
Establish oneself as the quality improvement measure performance expert for the assigned customer portfolio; and
Develop and maintain a deep understanding of measure technical specifications, as defined by the reporting system/entity, and how subsequent changes will alter analytics, interventions, and continuous improvement techniques
Bachelor’s Degree in a technical or business related field or equivalent experience required; MS in computer or IT related fields or MBA preferred
1-3 years experience in an analytic/data analysis environment, with preferred experience in the use of healthcare data and the application of appropriate analyses and reporting
Business analytical skills (process flows, procedures, spreadsheets, modeling, etc.)
Strong understanding in researching data issues; excellent analytical and QA skills
Ability to take large sets of data and find anomalies and troubleshoot data issues to ensure data integrity
Excellent analytical skills with experience in data management/data operations/data analysis providing technical support to analytical teams in a SQL based environment
Demonstration of a high level of accuracy and attention to detail in all aspects of work
Advanced Microsoft T-SQL, Access, and Excel skills for the purpose of quantitative analysis are required
Excellent, pro-active verbal and written communication skills, including experience in developing presentations to internal and external stakeholders
Meticulous organizational skills
1-3 years of work experience in healthcare plan quality improvement initiatives is preferred, as is work experience with public programs (e.g., Medicare, Medicaid)
Preferred experience with healthcare quality reporting, including familiarity with quality measurement standards such as NCQA’s HEDIS; and
Consulting experience in healthcare is preferred

Pipeline Data Quality Business Analyst Resume Examples & Samples

Good communication skills, both written and verbal in English
Minimal working experience (at least internships)
Computer skills (MS Office, especially Excel and Outlook)
Ability to manage multiple projects simultaneously and prioritize tasks

QMS / Quality Business Analyst Resume Examples & Samples

Supports the QMS Help-desk policies, Implementation Standards, Training Contents and methodology
Maximizes the use of all functions and features of System to benefit the organization
Maintains Quality Management system performance and system up-time by performing system monitoring and analysis; troubleshooting system configuration issues; operating and system management; and escalating application problems to vendor
Follows SDLC. Coordinates and manages functional, user acceptance, validation and performance testing
Secures Quality Management system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation
Upgrades Quality Management system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software
Establishes Quality Management system specifications by analyzing access, information, and security requirements; designing business unit configurations
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for the implementation and configuration of various modules to new business units
Lead and co-ordinate multi-specialty teams from business, vendor and various IT groups implementation projects
Helps preparing Functional and Technical specifications
Bachelor’s Degree in Computer Science or equivalent combination of education and experience
Experience working in a GXP regulated environment
Familiarity of the following software languages; Java, SQL as well as a conversant understanding of SQL Server, Oracle and MS Access database technologies
Strong background in Quality Management Systems is strongly desirable
Demonstrate application experience with Master Control and/or TrackWise QMS, The WERCS SDS Authoring Tool is a significant plus
Ability to clearly communicate at all levels of the organization
Experience with system support/system administration
Ability to drive multiple initiatives in a fast paced environment
Excellent analytical abilities, creative problem solving skills and strong planning and organizing capabilities
Ability to understand both the business and the technical aspects of the applications supported
Experience with validation, training, change management, and/or supplier audits
Ability to work well within team environment
System integration experience i.e. ERP with MasterControl would be a plus
Familiarity of the following software languages; SQL as well as a conversant understanding of SQL Server, Oracle
Experience working in a validated environment

Business Analyst Quality Analyst Resume Examples & Samples

Perform decision reviews for all types of judgmental decisions processed within Lending Services on the Corporate Liability product
Perform quality reviews to test adherence to established credit polices, regulations and lending philosophy
Perform quality evaluations on multiple roles and functions within the Corporate Liability space to include:; Lenders, Team Leaders, Division Leaders and Support functions
Assist with peer interviews and side-by-sides, as needed
Assist and participate in Corporate Liability Lender Panel process (Lending Authority/Recertification process)
Analyze output from audits and be proactive in researching areas of concern by following through on analysis and making suggestions on improvements for Lending policies and processing efficiencies, as appropriate
Prepare monthly reporting of quality results, performance trends, observations to share with management, leadership and stakeholders
Provide constructive feedback and coaching regarding credit decisions and recommend improvements to enhance lending skills
Prepare and facilitate Lending Calibration sessions
Develop strong partnerships with key stakeholders, business partners while maintaining an independent view, perspective
Provide support for both internal and external audits
Action Plan ownership/support
Minimum of 3 years judgmental Lending experience, with 1 years being Commercial Lending
Proven ability to communicate verbally and in writing with internal and external Customers and with various levels of management
Strong knowledge of all Lending Services business practices and procedures (including regulatory)
Demonstrated leadership skills
Self-motivated individual requiring minimal supervision including ability to manage own workload
Consumer, Business Card and Commercial Card experience
Knowledge of Lending Services systems including but not limited to C3, ROWS, FWIC and Customer Assist
Knowledge of Federal regulations and Consumer Lending Laws affecting the processing of Cardholder Credit Requests

Business Analyst, Quality Program Resume Examples & Samples

Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems
Identify and analyze user requirements, procedures, and problems to improve existing processes
Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
Identify ways to enhance performance management and operational reports related to new business implementation processes
Develop and incorporate organizational best practices into business applications
Lead problem solving and coordination efforts between various business units
Assist with formulating and updating departmental policies and procedures

Quality Business Analyst Resume Examples & Samples

Drive creation of interactive and user-friendly analytical tools that enable fact-based decision making process and executive storytelling
Solves complex problems by self or by leading others; takes a broad perspective to identify innovative solutions
Works independently, with guidance in only the most complex situations; may lead functional teams or large, cross-functional projects
Build knowledge and be a resident expert on the end-to-end Operational Process at RON facilities. Challenge status quo, identify process improvement opportunities and effectively translate operational needs into business requirements for new tools
Effectively manage projects to completion. Identify and proactively manage stakeholders that have influence and/or are impacted by your projects. Effectively manage project timelines and scope; communicate proactively and strategically
Develop and maintain business KPIs, analyze data, identify root causes and present findings and recommendations to drive key business decisions. Support the business using statistical methods for process and performance assessment
Solve problems and provide solutions. Respond to requests from internal/external customers. Investigate these requests and partner on a solution enabling operational excellence for RON facilities. Collaborate and share best practices across Memphis network
Provides people leadership. Participates in activities such as work planning, process development, resource optimization, employee goal setting, coaching, hiring decisions, and performance monitoring. Trains or mentors staff
Bachelor's degree in Business, Supply Chain, Engineering, Finance or related field
6+ years of experience working in Supply Chain, Operations or Finance field (Note: One of the following alternatives may be accepted: PhD or Law + 3 yrs; Masters + 4 yrs; Associates degree + 6 yrs; High School + 7 yrs)
Demonstrated ability to complete quantitative and qualitative analysis
Strong project management, problem structuring, and strategic problem solving skills
Exceptional interpersonal and communication skills (written and verbal), and the ability to work cross-functionally
Great listening skills and openness to different points of view
Strong presentation, influencing skills and the ability to interact with senior leadership
Self-starter, eager to learn, result-oriented and creative strategic thinker
Advanced skills in MS Excel and PowerPoint
Working knowledge of applied statistics methods, such as distributions, statistical testing, regression, etc
Experience in dashboard development using data visualization tools such as Tableau. Ability and desire to learn quickly
Shift flexibility will be required. Candidate may be required to work the day, night or weekend shift, depending on the needs of the business
Proficiency in various WMS systems and Cognos is a plus
Familiarity with data blending tools such as Alteryx is a plus
Familiarity with discrete event simulation methodology and tools such as AnyLogic is a plus

Quality Business Analyst Resume Examples & Samples

To assure Business Standards at all times, the prime objective of a Business Analyst is to analyze performance and business related functions and provide insights findings to improve them. To ensure that the business is performing as per the requirements put forth by the client
Gathering and Analyzing data in support of business cases, proposed projects and business requirements
Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
Provide business intelligence/reporting that assists the team in generating optimal performance
Tabulation and processing of monthly performance based incentives of Operations and support functions
Identifying gaps in information, processes and agents training
Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non voice interaction
Good Communication Skills in Spanish & English Languages
Good Analytical and Strategically Skills
Effective Listening skills
Command over MS Office/ specifically Excel is mandatory
Must be open to Feedback

Business Analyst Uncfp Practice Quality Innovation Admin Resume Examples & Samples

If a Bachelor's degree: Two (2) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis
If an Associate's degree: Six (6) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis
If a High School diploma or GED: Ten (10) years of experience in professional accounting, management of an operational unit, business analysis or financial analysis

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