Salesforce Analyst Resume Samples

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J Barrows

Jovanny

Barrows

80892 Kenton Lock

Los Angeles

+1 (555) 519 0097

80892 Kenton Lock

Los Angeles

Phone

p +1 (555) 519 0097

Experience Experience

New York, NY

Salesforce Analyst

New York, NY

Batz, Feil and Hirthe

New York, NY

Salesforce Analyst

Permanent, one-time fix orientation, not temporary fix orientation
Proficiency with Salesforce Data Loader
Full proficiency with Microsoft Office Suite or equivalent
Full proficiency with native Salesforce reporting
Comfort communicating with all levels of management
Strong data/reporting background on a variety of software tools
An inquisitive nature where you will actively explore ways to identify opportunities for process improvement

Chicago, IL

Salesforce Systems Analyst

Chicago, IL

Boyle LLC

Chicago, IL

Salesforce Systems Analyst

Provide Tier 1 user support and escalate/manage unresolved issues
Work with IT COE through the production development process
Perform formal user acceptance testing
Close co-operation with developers
Create launch communications to field team of new enhancements
Force.com development
High performer

present

Philadelphia, PA

Senior Salesforce Analyst

Philadelphia, PA

Mueller-Emard

present

Philadelphia, PA

Senior Salesforce Analyst

present

Manage SFDC roadmap for all MATW. This includes portfolio and project management, sprint planning, release management, etc
Work closely with integration and data teams to manage data integration
Regularly perform database de-duping and cleanup procedures
Perform impact analysis on new releases of features/functions, and support their testing and implementation
Use ResMed’s IT processes for documentation and approvals for any process improvements
Manage the backlog of requests from the business unit
Support users of third party AppExchange applications that work in conjunction with Salesforce.com

Education Education

Bachelor’s Degree in Stem

University of California, San Diego

Bachelor’s Degree in Stem

Skills Skills

Basic familiarity with Visual Force, Apex, HTML and XML coding
Tableau desktop report building and publishing experience
JDE/E1 experience including writing SQL
Performing large scale implementations
Familiarity with Microsoft Access, Sales Optimizer, Qvidian and Eloqua software
Experience working in the legal industry
Working with GRC-level CRM team, developing/maintaining custom objects, workflows, validation rules and notifications
Agile/Scrum methodologies
Two (2) years of Salesforce administration or development experience
Experience as a business analyst or project manager

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Senior Salesforce Analyst Resume Examples & Samples

Manage the backlog of requests from the business unit
Run standing meetings with the business unit liaisons to track requests and ongoing issues
Maintain a strong relationship with the business unit based on communication and trust. Develop familiarity with and knowledge of the business's operation and key processes
Document detailed requirements to capture business unit requests, or, at times, oversee the documentation of same by Business Analysts
Represent the business unit in the scrum, including drafting stories and explaining them to the developers. The technical analyst is the go-between for business questions that arise and the interlocutor between business and development
Coordinate the delivery of demos to the business and the logistics of UAT
Ability to run meetings and interact professionally and efficiently with both technical and non-technical staff in a real-time, meeting context
Ability to critically assess business requirements in order to validate their suitability for implementation and to frame suitable solutions
Ability to work collaboratively with the business and development in order to arrive at appropriate solutions and timelines
Proficiency in MS Office tools, including MS Word, MS Excel, and MS Powerpoint
Bachelor's Degree or equivalent experience preferred, Masters Degree a plus
Minimum of 8 years of experience in software development environment, with at least 2 years in a technical leadership role

Salesforce Analyst Resume Examples & Samples

Work with both Sales and non-Sales groups (Marketing, Product, Operations, IT, etc.….) and leadership to document existing sales/sales support processes and developer recommendations and requirements that optimize Sales productivity and effectiveness for all Business Services Sales Channels
Permanent, one-time fix orientation, not temporary fix orientation
Experienced Salesforce user, not including writing Apex
Proficiency with Salesforce Data Loader
Facilitate requirements clarification review sessions with business and/or technical teams
Clearly understand change requests, the assumptions, the dependencies and the constraints and translate them into requirements and solutions
Develop business, functional and/or technical requirement specifications
Develop other supporting documentation such as source to target mapping documents, use cases, business logic flows, process flows, requirements traceability matrix, etc
Full proficiency with Microsoft Office Suite or equivalent
Full proficiency with native Salesforce reporting
Comfort communicating with all levels of management
Strong data/reporting background on a variety of software tools
Salesforce Admin/Developer Certifications
1-2 years in a Salesforce Analyst/Admin role
Experience with TWC Business Class
Bachelor’s degree in STEM or Business
1-2 years minimum Salesforce Admin experience

Senior Salesforce Analyst Resume Examples & Samples

Bachelor's or Master degree in Engineering/Science in Computer Science or Information Technology/Systems
4-5 years of experience developing, maintaining and administering Salesforce Report and Dashboards
2+ years of experience with SQL and Business Intelligence tools
Strong logical design, analytical/analysis and problem solving skills
Excellent team player and ability to work in a highly-dynamic environment
Excellent communications and interpersonal skills, including ability to interact and communicate with Business teams
Proven track record as a self-directed, energetic, individual contributor

Salesforce Analyst & Administrator Resume Examples & Samples

3+ years’ experience of Salesforce platform and configuration including workflows, assignment rules, validation rules, profiles, sharing, triggers, formula fields, approval and escalation rules, configuration of single or multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
Strategic oversight of database design and management to facilitate end users, including design of workflows and user interface
Experience in complex data varying analytical and technical specifications
Strong analytical skills and ability to design systems and processes to facilitate data analysis
Excellent IT skills, particularly with Salesforce and Excel, and an ability to use other MS packages
Proven project management experience and the ability to manage your own workload
Strong organization skills including the ability to establish appropriate processes and structures
High levels of accuracy and attention to detail
Excellent written & verbal communications skills with the ability to clearly present key issues and recommended actions
High emotional intelligence with the ability to relate to department heads and excellent communication skills
Strong documentation and training skills
Strong analytical thinking capabilities and creative problem-solving skills
Forward planner with good time management skills who works well under pressure and meets deadlines
High levels of integrity and respectful with regards to data protection and confidentiality
A self-starter who is consistently proactive, uses time efficiently and acts with a high degree of personal accountability

Salesforce Analyst Resume Examples & Samples

Creation and management of dashboard, reports, forms, templates and layouts within Salesforce
Advising a diverse and ambitious group of stakeholders on Salesforce issues with the ability to relaying technical conversations to non-technical audiences
Ability to capture and document business and reporting requirements from multiple sources
Experience with training, nurturing and developing others in their adoption of SalesForce

Salesforce Analyst Resume Examples & Samples

Support Salesforce users and act as a point of contact and support for these users
Maintain third party software
Customize CRM using the most up-to-date tools (i.e., workflows, triggers, etc.)
Maintain all objects, layouts, fields, etc. to keep CRM current and user friendly
Integrate data from multiple sources and systems to generate routine or ad hoc reports
Participate with cross functional teams to address strategic business issues involving CRM and operations
Audit, uncover and resolve data integrity issues
Complete bulk imports of data
Resolve technical and functional support issues
Communicate Salesforce updates and modifications to end-users
Bachelor’s Degrees in a technical discipline
1 to 2 years’ experience in Salesforce administration and implementation
Experience with Apex Coding and Visual Force
Experience working with relational databases
Certified Salesforce Administrator
Self-starter able to work independently without much oversight
Basic programming skills preferred
Ability to work independently, as well as collaboratively within Salesforce support team and across business units
Strong interpersonal and communication skills, with a proven ability to present information clearly and effectively and interact with a team of diverse colleagues
Commitment to strong customer support
Strong analytical, organizational, and problem solving capabilities
Effective time management skills and ability to prioritize
Comfortable working in a fast paced environment and handling multiple tasks/priorities

Salesforce Senior Analyst Resume Examples & Samples

Develop and implement Salesforce.com solutions that provide customer defined business requirements
Understand and provide configuration level support for Salesforce.com applications including report creation and mobile enablement
Work in a team structure both as a contributor and as a work stream owner
Display core Salesforce.com skills expected of an administrator level resource
Take ownership of assigned tasks and provide all necessary development, configuration and testing necessary to successfully complete; and,
Attention to detail in executing and reviewing the work products to ensure quality standards are achieved
Security configuration and administration including, user setup, profile maintenance and application configuration
Report and dashboard development and maintenance
Basic data import and export using Salesforce.com data loader and wizards
Salesforce.com configuration and development, fields, objects, pages
Experience with development of formulas and advanced formulas and object linking
Utilization of PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project); and,
Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously

Salesforce Analyst Resume Examples & Samples

Good understanding of Service cloud functionality on Salesforce
Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
Serves as key liaison with IT technical resources in areas related to the development of systems enhancements and new functionality
Drive the governance of global CRM data and configuration standards
Executes all configuration changes (from changing field names to more work-intensive projects such as re-mapping fields or use of Data Loader
Regularly audits data to uncover data integrity issues and/or opportunities for process improvements
Partners with IT to create user stories (functional specifications) for all customization requests especially those requiring more complex programming
Creating and modifying dashboards and reports. Good understanding on Salesforce reports & dashboards functionality
Develops ad-hoc reports and performs data analysis when required
Bachelors degree, IT, engineering, or related technical discipline
Good technical knowledge enabling to create reports & Dashboards in SF
Good communication skills (spoken, written, & presentation) at all levels of the business
Ability to facilitate user groups and drive decision making
Global mindset - collaborates and works well with a diverse global team

Senior Analyst, Salesforce Administrator Resume Examples & Samples

BA/BS Bachelor’s Degree or equivalent work experience
A minimum of three (3) years of experience supporting a Salesforce instance in an administrative capacity
A minimum of two (2) years of experience creating Service Cloud and Sales Cloud applications using declarative methods
A minimum of one (1) year of management or supervisory experience
Experience managing projects involving multiple internal stakeholders and/or external consulting partners
Experience documenting functional requirements and business processes
A minimum of five (5) years of professional experience
A minimum of two (2) years of management or supervisory experience
Experience in customer support or help desk support
Knowledge of internal Hilton teams and business processes

Salesforce Analyst Resume Examples & Samples

Track all updates made to Production system in JIRA and ensure that all changes/updates are tested and formal sign-off in JIRA is received from the business owner, prior to deployment to Production
Assist with end-user questions regarding reports and dashboards
Manage aspects of Salesforce.com administration, including the management of users, database records and required system updates
Create and proactively update and maintain user roles, security profiles, workflow rules, and other system configuration options (in conjunction with the Hearst Salesforce Technical Administrator)
Liaise with the Salesforce.com Technical Administrator to manage updates to the Salesforce.com architecture in order to support reporting and integration efforts, on-boarding magazines/groups and troubleshooting, as required
Assist with analyzing and recommending system updates and enhancements, and with documenting specifications for system updates and enhancements
Work with users, IT and management to design and implement workflows, reports and dashboards utilizing a systematic and scalable approach to improvements
Help to establish on-going business process requirements and provide input on process-oriented documentation, if needed
Collaborate with end-users, sales management teams and governance committee to track, enhance and maintain Salesforce.com usage and plan additional release cycles
Perform user setup and test the support team’s work as part of the rollout plan to on-board additional titles/groups, according to the project plan and rollout schedule
Assist in creating UAT test plans based on knowledge of end-user requests and needs
Track end-user requests and identify trends and issues as they arise—and report these to the business owner and project manager. Provide a monthly report of requests (opened, closed and outstanding) for sponsors and project team
Assist with training new end users, refresher courses and training materials for existing users and management. Escalate issues to business owner and project manager as required
Support organization in performing vendor evaluations for potential 3rd party application integration

Salesforce Analyst Resume Examples & Samples

Responsible for analyzing multiple components of a problem
Participate in driving operations processes for specific project tasks
Strong relational database skills and experience data mining and building dashboards
Experience developing sales analytics reports and lead sales forecasting model for use in sales and operations planning process
Take ownership of assigned tasks and provide all necessary development, configuration and testing necessary to successfully complete
Maintaining and enhancing sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses
Attentions to detail in executing and reviewing the work products to ensure quality standards are achieved
All other related duties as assigned

Salesforce Analyst Resume Examples & Samples

1 - 3 year's experience with Salesforce administration
2 year's experience in customerusiness facing duties such as requirements gathering, technical documentation and training sessions required
Possess strong business and analytical problem solving skills
Strong leadership skills, including the ability to build cross functional project teams
Highly motivated, energetic, and innovative individual with effective negotiation and interpersonal skills

Regional Salesforce Analyst Resume Examples & Samples

Bachelor’s degree in Computer Science/Software Engineering or other similar fields
4-5 years industry experience
Previous experience managing/configuring enterprise CRM software
Previous Salesforce and APEX experience not necessary, but a big plus
Previous experience with Salesforce Marketing Cloud (aka Exact Target) a big plus
Well versed with SQL or SOQL and Excel
Very good in English, creative, fast learner, also can work as team

Salesforce System Analyst Resume Examples & Samples

Degree in Computers, MIS or a related technical field
1-3 years of professional experience, education or training developing business applications
1-3 years of professional experience as a Salesforce.com administrator
Salesforce.com Certifications
Proficiency in relational database concepts and SQL
Familiarity with ITIL practices including change control
Work with end-user employees to troubleshoot problems in Salesforce and Salesforce partner products
Provide great customer service for users across the organization in response to support requests
Research, design and develop Salesforce applications and enhancements to improve our business processes
Participate in system and user acceptance testing efforts
Execute change management processes
Provide individual or group training for internal employees

Junior Salesforce Analyst Resume Examples & Samples

Customer facing support
First line support of helpdesk issues and timely problem solving
Business configuration of the Salesforce platform
Maintenance of system and solution documentation
Maintenance of the data security model ensuring data security compliance
Technical and business process analysis

Senior Salesforce Analyst Resume Examples & Samples

Work closely with Matthews business units to define SFDC Roadmap and maintenance plan
Lead Matthews Salesforce admins with requirements gathering and develop functional/configuration requirements
Maintain data hygiene and system health across all business units
Work closely with integration and data teams to manage data integration
Manage SFDC roadmap for all MATW. This includes portfolio and project management, sprint planning, release management, etc
Lead implementation and migration of other business units onto Matthews SFDC
Guide MATW COE on best practice efforts and governance over SFDC
7+ years of consulting experience
3+ full life cycle Salesforce implementations
Significant experience as a technical analyst designing features and functionality within SFDC
Understanding of ERP data sources and experience with a major ERP
Experience utilizing and integrating the following modules: Sales Cloud, Service Cloud, Marketing Cloud, Force.com, Heroku
3+ years of leading / managing a work stream on enterprise implementations
Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Salesforce Administrator & Analyst Resume Examples & Samples

Provide on-going salesforce.com systems administration and custom configuration. Manage internal and external user access and security, account hierarchy, standard and custom objects, work flow and approvals
Analyze, design, implement, test and deploy Salesforce.com solutions using standard and custom configuration
Work with business units to develop customized Reports and Dashboard and ensuring accuracy of data
Responsible for data integrity managing automated and manual data feeds, de-duplication and cleansing and resolving data issues Manage sandbox environments and change management processes
Configuration and management of 3rd party AppExchange applications
Remain current on new Salesforce features and best practices and drive adoption
Hand-on experience with Salesforce.com Administration with detailed working knowledge of Sales and Service Clouds, Communities, Salesforce1 and Lightening Components
Design and implement Salesforce.com solution
Ability to analyze and creatively solution complex business problems
Work with developers to understand business and functional requirements and designs and validate that the solution will satisfy the business needs
Excellent troubleshooting, analysis and problem solving skills
Experience using Salesforce.com data tools (ie., Data Loader, Excel Connector, CRM Fusion)
Knowledge of Visual Force/APEX
Organized and detail oriented and results driven
Ability to work on multiple simultaneous project
Bachelor’s Degree in Computer Science, Business Administrator or related field
Required – Salesforce Administrator Certification (ADM-201)
3+ Years of Salesforce.com Administration Experience

Senior Salesforce Analyst Resume Examples & Samples

Manage the Salesforce.com data governance and application. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, dashboards and reports
Identify SF.com usage problems and craft technical / communication plans to remedy
Regularly perform database de-duping and cleanup procedures
Participate in data integration process with other enterprise applications
Manage ongoing support requests and administrative needs of users
Provide prompt and complete resolution to technical challenges and business issues
Drive and increase customer adoption and ensure satisfaction
Formal Salesforce.com training and or certification
2+ years’ experience implementing and configuring Salesforce.com for 100+ users
Experience with Excel or Access
Advanced degree (MS,MBA)
Self-starter and independent thinker
Working knowledge and proven track record of success with analytical problem solving methodologies and programs
Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization
Demonstrated ability to make courageous recommendations and decisions to drive significant organizational change

Salesforce Senior Analyst Resume Examples & Samples

Provide ongoing support to our global Sales and Marketing Teams
Ensure successful and seamless integrations into our Salesforce environment
Act as an escalation point for high visibility issues and complex problems
Adapt to ongoing organizational changes by helping to maintain the Salesforce.com user structure, sales reports and dashboards, record ownership, and various object views on a regular basis
Analyze the existing Salesforce environment for opportunities to increase efficiencies, either through creating new or streamlining existing workflows, new Custom Objects and/or apps that can be implemented
Utilize knowledge of various systems and integrations to lead new project and/or new functionality requirement discovery sessions by engaging with internal business stakeholders and suggesting potential solutions using various resources
Participate and facilitate in inter-Departmental discussions
Develop and maintain system documentation with respect to fields, processes, workflows and any other critical dependencies
Assist in the coordination of and completion of Registration Form User Acceptance Testing, providing timely critical feedback and/or guidance to our internal Development Teams
Stay current with new Salesforce releases and best practices
5+ years of Salesforce.com administration experience
Salesforce Certified (Administrator or Advanced Administrator) is a plus
Effective problem resolution, time management and organizational skills
Ability to perform focused work in a fast paced agile environment, correctly and with a sense of urgency
Ability to work effectively both independently and within a cross functional team environment
Ability to multi-task while maintaining acute attention to detail
Ability to own and manage projects, recommending alternatives with a rollout plan to management
Passion for internal customer service, as well as data and process integrity
A deep understanding of how singular decisions could potentially impact other groups
Experience supporting a heavily metrics driven Sales and Marketing organization
Strong Excel knowledge
SQL, some basic understanding

Salesforce System Analyst Resume Examples & Samples

Worked for 3 to 5 years with Salesforce, utilizing strong system administration skills to define requirements and configure Salesforce applications to meet the needs of the business and deliver the tools necessary to manage all aspects of the CRM and PSA management processes
Worked for 2 to 4 years maintaining Salesforce data quality with data management tools
Demonstrated proficiency in data manipulation (Excel, Access or other related data manipulation tools), data modeling, custom objects, permissions, SOQL queries
Demonstrated proficiency in workflow, dashboards and validation rules
Managed sandboxes and release management processes
Possess a strong understanding of Salesforce Sales cloud and platform best practices and functionality
Marketing automation
Developed Salesforce training materials
Obtained an undergraduate degree in business, information systems or related field
Salesforce Advanced Administrator Certification preferred
Have the ability to work from both home and company office locations
Work non-standard hours when necessary
Location: Seattle, WA

Senior Salesforce Analyst Resume Examples & Samples

Possess a solid understanding of Agile, Lean and Scrum principles
Self-motivated with the ability to work independently with minimal supervision
Problem solving skills and ability to work through complex scenarios
5 or more years of experience with the following technologies

Senior Analyst, Salesforce Administrator Resume Examples & Samples

Ability to interact effectively with all levels in the organization
Demonstrated ability to drive, improve and develop processes
Understand strategy and roadmaps of the business teams
Strong analytical skills combined with a proactive attitude
Ability to communicate effectively at all levels in the organization and be comfortable conducting presentations
Ability to think broadly across multiple business lines
Ability to understand complex organizational structures with interrelated businesses
Ability to work in a matrix management environment and effect change
Detail oriented with excellent analytic skills and interest in identifying and fixing problems
Self-motivated with the ability to multi-task and work in a dynamic fast-paced environment
A ‘systems’ thinker with process orientation and solid understanding of sales processes
Superior interpersonal, written and oral communication skills
Salesforce.com Administrator certification required
2+ years Salesforce experience required
Experience working with Sales and Sales Operations teams a plus
Other Certifications: Lean, Green Belt, Agile and/or PMP are a plus

IS Functional Analyst Salesforce Resume Examples & Samples

University Degree or equivalent experience
Good technical background in Salesforce technology, or basic knowledge and the willingness to obtain more knowledge (training can be foreseen)
Understanding of Front-End and Back-End logic
Very good knowledge of English (technical provider is international with offices in several countries) next to French or Dutch
Strong passion in ‘Digital’ and motivated to evolve to a full digital integration with added value towards our customers
Strong passion for web in all its aspects (creative, communication, marketing & technical)
Understanding of the role Social Media plays in the online world
Listen, think and act with a customer mindset
Stress resistant, maintain your efficiency and productivity when under pressure
Positive mindset and ready to accept fast changes in a strong evolving web environment
Assertive and autonomous

Salesforce Analyst Resume Examples & Samples

Translate and clarify Business requirements into IT requirements specifications
Business Interaction – Build partnerships, based on trust and transparency, with the various business units to report project health and status
Works with project managers to manage interdependencies
Safeguarding Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities
Good leadership skills
Comfortable building and demonstrating prototypes in Salesforce
Autonomous SQL skills
Experience implementing Financial/ERP systems preferred
High level of ownership and accountability
Interested to interact in a worldwide company, in a multicultural environment
Ability to form effective interpersonal relationships with others at various levels of management and technical expertise
Salesforce.com CPQ (Steelbrick)
Salesforce.com Communities and Mobile
Salesforce.com Force.com platform development
Bachelor’s degree or higher from an accredited college/university
2+ years of experience contributing to Salesforce projects
5+ years experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, Contributing to CPQ, sales and marketing transformation projects
Physical presence required in the office during normal business hours and occasionally outside of normal business hours
Ability to travel couple time a year for the week in Western Europe

Salesforce Systems Analyst Resume Examples & Samples

Understand voice of business/users and document business processes
Work with field team to understand and prioritize the needs of IT systems
Collaborate with site/division IT Commercial Director (CD) teams on site/division IT Strategy
Establish business value and priority for requirements (rapid engagement, piloting, iteration)
Collaborate with site/divisional IT-CD teams to ensure SF resource support (site level Strat-plan, AOP, etc…)
Create conceptual designs and collaborate with Business Programs Office and IT Center of Excellence (COE) to leverage existing or configure modified prototypes
Write and shepherd User Stories through the intake process
Work with IT COE through the production development process
Perform formal user acceptance testing
Collaborate on creation, implementation and monitor success metrics
Participate with Business Programs Office in global design and use discussions, both project & program level efforts
Collaborate with Business Programs Office & other divisions to find synergies and maximize organizational benefits and best practices
Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements
Create launch communications to field team of new enhancements
Provide Tier 1 user support and escalate/manage unresolved issues
Train a national field team on new features, data quality, and new integrations
Collaborate on custom reports and support custom data requests
2+ years of business operations improvement experience (areas of IT or sales preferred)
3+ years of Salesforce or related CRM experience (User experience a plus)
Strong communication skills (written and oral) and interpersonal skills with ability to work across multiple levels of an organization
Strong technical acumen; ability to collect, analyze and deliver business information. Ability to communicate business needs into technical solutions
Strong ability to handle multiple tasks and prioritize work in order to positively impact business performance
Demonstrated experience of increasing business efficiency through IT solutions, launch and training
Ability to travel up to 20% of time

Salesforce Administrator / Analyst Resume Examples & Samples

Maintain an expert knowledge of SFDC including design and integration scenarios
Elicit business requirements from end-users
Keep current with system advances, technologies and best practices
Enhance the end-user experience
Learn how SFDC fits into standard processes and contributes to business performance and leveraging the capabilities of the SFDC platform in order to extend the CRM application to multiple facets within the business
Leverage other back office systems and recommendations for their integration with SFDC
Collaborate with peers and management to continuously improve the platform
Assist with the performance of database de-duping and cleanup procedures
Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Maintain users, profiles, roles, permissions and licenses
Act as the primary point of contact for CT end users and GRC-level CRM team
Manage the ongoing support requests and administrative needs of end users
Bachelor’s Degree in Business, Information Technology, related discipline
A minimum of 4 years of experience using Salesforce.com including working knowledge, concepts, practices and procedures
A minimum of 4 years of hands on experiences with using Microsoft Word, Excel, PowerPoint and Acrobat
SFDC Certified Administrator
SFDC Certified Sales Cloud Administrator; Current Certified Service Cloud Administrator
Provide supporting at least 150 users
Experience working within a Matrixed organization and eliciting and documenting business requirements/workflows
Working directly with Sales Executives and Sales Managers
Creating reports & dashboards in SFDC
Delivering training to staff at all levels
Strong analytical skills, written and verbal communication
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
JDE/E1 experience including writing SQL
Tableau desktop report building and publishing experience
Experience working in the legal industry
Performing large scale implementations
Familiarity with Microsoft Access, Sales Optimizer, Qvidian and Eloqua software
Basic familiarity with Visual Force, Apex, HTML and XML coding
Working with GRC-level CRM team, developing/maintaining custom objects, workflows, validation rules and notifications
Agile/Scrum methodologies

Senior Salesforce Analyst Resume Examples & Samples

Provide support to end users of Salesforce.com at ResMed Corp, drawing on functional knowledge and business analysis capabilities
Master ResMed business models and strategic direction and consult with Business management to assess, analyze, recommend, and implement business improvements and initiatives
Define as-is and to-be process and data flows and solutions, to business users and other IT team members
Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments and geographic regions, through the steps of the software development lifecycle: requirements gathering and analysis, solution design, testing, deployment and support
Ensures projects are delivered within service and operating level agreements
Ensure business requirements are clearly defined, verifiable and scalable
Conceptualize, design, and document complex system solutions
Create reports or template mock-ups and requirements based on enterprise reporting needs
Perform impact analysis on new releases of features/functions, and support their testing and implementation
Support users of third party AppExchange applications that work in conjunction with Salesforce.com
Collaborate with other IT members and business users to perform thorough system and regression testing
Use ResMed’s IT processes for documentation and approvals for any process improvements
Support users of third party "bolt on" applications that work in conjunction with Salesforce.com
Understands the functionality & impact and implements necessary components from AppExchange for ResMed use

Salesforce Administrator / Analyst Resume Examples & Samples

Provide tier 3 end-user support (including system configuration, complex formulas, and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the Salesforce CRM
Understand a variety of different business needs and processes used by CommunityAmerica and recommend and execute automation of business processes thru collaboration and consultations with business partners and the Product Owner
Partner with first line support to maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes
Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce. Partners with end users and first line support to understand the administrative needs and resolve support issues
Review changes in upcoming releases of Salesforce; provide recommendations and documentation regarding features to implement and defer to enhance efficiency and productivity. Partner with tier 2 support to schedule and deploy upgrades and communicate changes to the user community
Maintain all Salesforce environments (test, training, production, etc.) including documentation, configurations and customizations
Identify improvements to the Salesforce platform through understanding of the Salesforce roadmap, peer organizations, end user community and Salesforce community. Partner with Product Owner and other stakeholders to prioritize enhancements
Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training
Collaborate with business units and finance to develop dashboards and reports. Create reportable metrics to create enterprise awareness of Salesforce effectiveness across the enterprise
Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
Prepare and present clear business and technical analysis
Define and manage a change management process to develop and implement new features and processes
Provide communications to the Salesforce user community at CommunityAmerica to ensure understanding and adoption of Salesforce across the enterprise
Bachelor's degree or higher required, or equivalent experience
Must be motivated individual with strong analytical, problem solving, and root cause analysis skills. Logical, process-oriented thinker with a natural curiosity about technology
Must have ability to work on multiple, time-critical projects simultaneously
Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills
Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects required
Two (2) years of Salesforce administration or development experience
Experience as a business analyst or project manager
Working knowledge of SQL, proficiency at using Excel (charts, functions, tables, pivot tables and pivot charts) and experience with statistical analysis and reporting tools preferred
Experience with Marketing Automation tools (i.e. Exactarget/Marketing Cloud) preferred
Salesforce certification preferred (i.e. ADM201)

Contracting Salesforce Analyst Resume Examples & Samples

Become a Subject Matter Expert in the design and structure of our Contract Management System (Apttus)
Build and run reports in Apttus and Salesforce
Manage new and termed users in the system
Help train new users on Salesforce and Apttus
Provide customer service support for follow up questions and feedback
Maintain system documentation
2+ years of Salesforce experience
Experience with Salesforce.com required
Experience with Apttus preferred
Excellent verbal and written communication skills. The position requires a high level of interaction with teammates in various departments via email and phone
Excellent computer skills in Excel, Word, and Access
Any other reporting and systems background a plus
Personal values in line with DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement

Analyst, Eureka Call Miner & Salesforce Resume Examples & Samples

Drive the innovative use of Salesforce.com for the Sales Quality organization within a rapidly growing and evolving company
Compile information through multiple sources, understand key performance indicators and identify key trends and meaningful data sets to the business
Develop and drive to completion custom solutions and interfaces on the Salesforce platform
Evaluate existing and future Salesforce system capabilities for areas of integration opportunities and prescribe rollout plans: including socialization, communication, testing and release
Provide Salesforce support and troubleshoot issues

Salesforce Systems Analyst Resume Examples & Samples

Onboarding and implementation of new solutions
Business user support
Creation of business and functional requirements documents, training documentation
Participating in Interface/Integration activities,
Impact analysis and data remediation
Close co-operation with developers
Deployment of releases, DevOps
Data Governance activities (migration/updates/duplicates)
Salesforce administration
Force.com development
Experience in Salesforce: Apex, Visualforce, triggers/validation rules, standard/custom objects
Security settings, Data Loader, Eclipse Force.com IDE, knowledge of SFDC best practices
Strong database knowledge, SQL/SOQL
Experience in/understanding of CRM, Cloud technologies, FinTech a plus
Experience in Wave Analytics Cloud is plus
Ability to work in distributed team
English upper intermediate or higher
High performer

Senior Analyst Salesforce Resume Examples & Samples

Three-year College diploma or academic equivalent in a related field, and two years of relevant experience
Experience in application support and system administration/configuration of Salesforce.com
Knowledge and experience with MS Excel
Proactive and demonstrates initiative
Strives for customer service excellence
Detail oriented; Delivers quality
Excellent learning capacity
Familiarity with Agile principals
Knowledge and experience with Wealth Management systems (RPM systems, Core, Pat, REER)