Salesforce Business Analyst Resume Samples

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M Kassulke

Mitchell

Kassulke

470 Herman Terrace

Boston

+1 (555) 519 0907

470 Herman Terrace

Boston

Phone

p +1 (555) 519 0907

Experience Experience

Houston, TX

Salesforce Business Analyst

Houston, TX

O'Connell-Satterfield

Houston, TX

Salesforce Business Analyst

Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform
Present data in visually attractive reports and dashboards that make complex topics easy to understand
Collaborate with the IT Architects, Delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards
Providing subject-matter expert’s input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage)
Working with test manager to define test cases
Validates and assesses solution design throughout the project with customers and prospects. Identifies problem areas and provides recommendations for future enhancements
Understands industry best practices in functional business areas (sales operations for example) in order to leverage business processes, driving improvements in work flow and applications

Houston, TX

Salesforce Business Analyst / Administrator

Houston, TX

Price Inc

Houston, TX

Salesforce Business Analyst / Administrator

Design, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules, email notifications, etc
Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures
Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups, etc
Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
Determine plan and timeline for implementation of approved Change Management cases. Develop, test and deploy solutions, applying best practices
Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes
Working knowledge of APEX (classes and web services), Visual Force, Salesforce APIs, SOQL, Force.com platform

present

Chicago, IL

Senior Salesforce Business Analyst

Chicago, IL

Mosciski-Lebsack

present

Chicago, IL

Senior Salesforce Business Analyst

present

Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc
Provide deployment, training, and change management support to business users
Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements
Trains and provides ongoing support and development to CRM data stewards globally
Manage functional testing cycles including test planning, script development, status reporting, and test execution
Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds
Assist with front-line support for 650 Salesforce.com users, including responsibility for user support / training

Education Education

Bachelor’s Degree in Computer Science

Columbia University

Bachelor’s Degree in Computer Science

Skills Skills

Leadership ability capable and comfortable working within a team
Experience as a customer consultant with strong interpersonal skills and broad business, technical and industry knowledge
Good listener and strong collaborator with internal and external partners
Excellent time management skills and ability to prioritize multiple in-progress projects while keeping all projects on track
Ability to learn quickly in a dynamic environment
Ability to multi-task and perform effectively under pressure
Ability to comprehend, develop and effectively execute business plans
Capable of operating under pressure and on a dead-line
Demonstrated project management skills, including the ability to communicate well with business owners and technical staff for effective scope control and timely project completion
Consultant should be proficient in User facing applications and Mobile apps

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Product Manager Salesforce Business Analyst Resume Examples & Samples

Partner with business and IT representatives at all levels tor research, summarize, and prioritize customer business requirements
Understand the details of the business, and synthesize them to set a clear direction and priority for enhancements to the applications
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Identify opportunities for process optimization, process redesign, or development of new process/policies
With our IT partners, deliver technical solutions and business process change to realize business value and objectives
Collaborate with Business Systems Analysts on detailed functional designs, using Agile/Waterfall methodologies and tools
Work closely with developers and QA to ensure the product you intended to have built actually gets built
Be the product champion and expert point of contact for our field users, support desk, documentation, marketing, and product strategy
Present product requirements and features to external audiences
Review, comment, follow-up, and target bug and enhancement requests
Work effectively within and across global teams to get things accomplished
The ability to think strategically and analytically
Excellent communication skills with ability to organize, prioritize, and work with minimal supervision
Bachelor's degree , other technical training in business, or equivalent
Advanced Salesforce certifications a plus (e.g. DEV401)
2+ years' of experience supporting an enterprise business system
Salesforce experience required and SQL knowledge a plus
Functional knowledge in Search / Enterprise Search and Salesforce.com
Well versed with use of MS Word and MS Excel and Process Flowcharting tools
Leadership experience, decisive, fast learner, detail oriented, and enjoy deadlines in a fast paced work environment
Ability to juggle multiple projects and tasks.Demonstrated knowledge of project management concepts and techniques required
Experience in Professional Staffing industry desired but not required
Experience with Agile/Scrum techniques
Experience with training and documentation

Salesforce Business Analyst / Administrator Resume Examples & Samples

Owner of Salesforce environment and primary Salesforce administrator
Implement enhancements and roll out new features. Maintain a clean and efficient user interface
Execute solution design activities such as data mapping, object modelling, page layout design and rule logic definition in the context of the Salesforce application, including 3rd party app exchange applications
Create training materials and user documentation, and maintain such documentation as business needs evolve
Create and maintain reports, dashboards and views that enable effective business decisions
Design, develop and maintain all company, team, and individual dashboard metrics. Design and develop workflow rules, validation rules, email notifications, etc
Data Management: complete mass data imports/exports as needed using the API tool, lead management, audit and resolve data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories
Consult with all stakeholders to improve business processes, including developing functionality to automate manual processes
Add, configure and train new Salesforce users, including integration of existing remote users currently in different Salesforce Orgs
Maintain security user roles and profiles, security settings, access settings, etc
Test and QA of enhancements/changes using sandbox
Develop and maintain Customer Portal
Maintain Salesforce.com release documentation
Establish and implement best practice procedures for system maintenance and optimization, configuration development, testing, data integrity, backups, etc
Support of strategic objectives for Transcend Insights
Fosters close, cooperative relationships with peer leaders, sales management, and sales support personnel
Accountable for the on-time implementation of assigned projects
Four year college degree from an accredited institution
Two years in a business-to-business sales environment
Demonstrated proficiency managing analytically rigorous initiatives
Experience in Salesforce and the Health IT space

Salesforce Business Analyst Resume Examples & Samples

Owning business requirements
Working with project development team to ensure requirements are suitably met
Liaising with territory business representatives to discuss requirement details and solution proposals
Working with test manager to define test cases
Assisting with testing and training where needed
Supporting the deployment in each territory

Salesforce Business Analyst Resume Examples & Samples

Provide Service Delivery consultation and recommendations. Research & develop best in class service solutions. Attend training courses, cross-team knowledge sharing session and participate in HR Service Cloud user groups
Design, test, document, and deploy Salesforce solutions
Provide end-user support & administration: process access requests, resolve access issues, role, queue assignments, email notifications, plug-ins, reporting and dashboards. Assist with security review audits and update business SLAs
Develop training materials and deliver training to the service centers and other stakeholders
Review and understand Salesforce release management and make recommendations to implement new solutions
Participate in the Salesforce Operating & Governance Committee meetings: help prioritize future work, share information, collaborate and provide thought leadership
Communicate daily with stakeholders globally regarding business and technical issues internally and externally to The Coca-Cola Company
Review complex business processes, make recommendations to solve and implement solutions across all HR processes globally. Analyze employee and manager usability to make enhancements to the Salesforce platform
Make decisions on technical platform enhancements that may impact business service delivery or the employee/manager experience
Make decisions on new Salesforce functionality to implement. Which may include expanding vendor relationships, integration partners, or adding a new vendor
Partner with GBS HR to understand current process and technology and identify areas of opportunity. Develop innovative solutions to improve internal operations, employees and manager experiences
Support special projects as required
At least 1 to 3 years professional experience supporting and developing CRM solutions, preferably Salesforce Service Cloud
At least 1 to 3 years’ experience supporting global business operations
Strong customer focus and client communications
Ability to document business and technical processes
Preferred Salesforce Certification ( Administrator, Advanced Administrator, Service Cloud Consultant, Advanced Developer)
Bachelor's degree required or equivalent work experience

Salesforce Business Analyst Resume Examples & Samples

Capturing business processes and mapping system data requirements
Understanding of the Salesforce.Com Application
Working directly with the Business Rep and end users
Working with Salesforce.com Admin, Architect, and Developer teammates involving customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards
Plans, gathers and clearly documents the business needs (requirements) of clients and stakeholders using techniques like prototyping, use cases, wireframes, JAD sessions, etc
Organizes and validates the requirements and ensures that all are traceable and measurable
Elicits, analyzes and validates business, functional, and non-functional requirements
Serves as a liaison between the clients and developers to ensure that all technical requirements are identified, if applicable
Assists in the collection of data element requirements
Facilitates joint application review/design sessions (JAR/JAD) with clients, technical, and vendor resources
Identifies and documents issues and risks in a timely manner and presents to PM for mitigation planning
Serves as a SME for the instructional designer during training planning and development

Salesforce Business Analyst Configuration Specialist Resume Examples & Samples

B.A. or B.S. in Business, Computer Science, Computer Engineering, or Management Information System (MIS) or related field or equivalent experience
Minimum 5 years of experience with the Salesforce.com platform implementing full project lifecycles
Experience with Salesforce configuration
Excellent analysis skills and the ability to develop processes and methodologies
Ability to learn rapidly and leverage new business and technological concepts
Advanced computer skills with Microsoft Office (Access, Excel, Outlook, Viso) are required
Must possess excellent verbal, written and interpersonal communication skills
Must possess skills in problem-solving and attention to detail
Ability to work independently, as well as within a team
Perform in depth business process and/or data analysis and propose process optimization recommendations and solution options to maximize effective usage of the salesforce.com platform
Inform and/or develop solution roadmaps, project approach and project plans for the configuration and implementation of the solution across business teams
Lead and/or perform the necessary configurations within salesforce.com using web-based administrative tools (form layout, workflow design, view creation, etc.)
Work closely with developers to define and create specifications for any custom code, data migrations, or integrations
Lead and/or perform the necessary administrative tasks to support the rollout of the solution including, but not limited to, the creation and management of system users and permissions, management of organizational data and the identification and monitoring of data architecture intersection points with other enterprise systems
Assist in the creation of training documentation, knowledge transfer documentation, and develop and document standard operating procedures
Lead and/or perform quality assurance testing to facilitate project delivery
Work closely and collaboratively with IT and business stakeholders to ensure project objectives and stakeholder satisfaction goals are achieved
Refine and/or develop and facilitate end-user production support processes and policies (related to the salesforce.com platform)
Enforce use of industry-accepted best practices and development standards pertaining to the salesforce.com platform to ensure quality delivery
Follow, implement, and promote Y-USA IT standards for data collection, storage/architecture, and reporting, project management and systems development
Other activities as directed by the Software Product Manager and/or IT leadership

IT Salesforce Business Analyst Resume Examples & Samples

1+ year of experience Salesforce.com, Sales Cloud Platform, and all of its capabilities
Bachelor's Degree in Business or related field
Salesforce certifications
Experience developing with Apex, Visualforce, and JavaScript
Experience integrating with CPQ tools
Experience integrating with digital marketing tools

Salesforce Business Analyst Resume Examples & Samples

Collect, analyze, evaluate and report data in order to increase sales productivity
Collect sales records & trends and evaluate performance measured against sales quotas
Analyze sales and performance records, interpret results of overall sales, recommend product promotions or other marketing activities
Assist management in developing and reviewing the sales budget and rolling sales forecast including sales to budget variance analysis
Analyze line of business operations (product lines, customer segments) to determine profitability and to establish a baseline for action and operational alignment
Communicate sales reporting and sales forecasting to senior management
Analyze results and set up reports containing respective conclusions, ideas, and general guidance
Generate ad hoc reporting for Sales, Marketing, Pricing, Business Planning, and Product Management using a variety of systems and applications
Provide customized reporting and recommendations in support of ongoing business decisions or initiatives
Communicate results to key stakeholders in order to supported informed business decisions by providing in-depth analysis and recommendations
Ensure current and future data and software requirements are met to provide accurate decision support to the business
Three (3) years of business analysis or high level sales support/product management
Demonstrated strategic and/or tactical business planning
Proven ability to interact effectively with senior level personnel
Three (3) SFDC experience in reporting, data mining, dashboards, and analytics
Proficient in financial analysis & related computer tools and applications
Advanced experience with SFDC, Excel, Access, Sequel, and/or other Business Intelligence tools
Capable of making business recommendations based on data mining results
Energetic and adaptive
Leadership ability capable and comfortable working within a team
Ability to comprehend, develop and effectively execute business plans
Capable of operating under pressure and on a dead-line

Salesforce Business Analyst UK Resume Examples & Samples

System Implementation & Adoption
Salesforce.com Service & Support
Salesforce.com Sales Force Automation
Background in CRM process design and implementation
Candidate Profile
Enthusiastic, professional, and confident personality, with a focus on customer success
Excellent listening skills to fully understand the customer requirements and pain points
Ability to translate customer requirements into implementation plans
Technical acumen to convert plans into real solutions that work
Driven by customer success with a team player attitude
Located and able to work in the UK and able to travel up to 40-60%
Looking for a full-time position
B.S. degree in Computer Science, Software Engineering, MIS or equivalent
3+ years of experience with technical implementations of customer projects
Advanced experience with Salesforce.com configuration
Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, etc.)
Experience with enterprise integration tools and extract, transformation and load (ETL) tools
Strong customer facing skills
This position will be located in the London area with a variable split between customer onsite, Appirio Office and home office requirements

Salesforce Business Analyst Resume Examples & Samples

6-8 years of overall IT experience Requirement Management Detailed understanding of SFDC Service Cloud Configuration - Standard Salesforce configuration
Must have 5+ years’ experience as business analyst with SFDC Service Cloud or Sales cloud
Proven track record of gathering, writing and managing highly complex requirements for large application development projects
Ability to work collaboratively, and act in a lead role as a subject matter expert and works within a team environment to meet aggressive goals and pre-defined measurement criteria
Experience being a Business Analyst for complex project(s)
Provide inputs for calculation of the project TCO and KPIs such as ROI
Draft communication plan to be circulated to the various interest groups within the organization and get it reviewed from the supervisor
Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations
Keep track of timelines and deliverables with respect to the functional area
Contribute towards driving functional change management in engagements as needed convince/guide the customer to move from an existing solution to a new solution
Update knowledge articles in the knowledge management repository
Prepare collaterals, publications, technology papers etc for distribution and submit to supervisor for review

Salesforce Business Analyst Resume Examples & Samples

SFDC.Com
Proven track record of managing SFDC Implementations
In depth understanding on configuring SFDC
Project Manager for the US implementation
Project management for the US CRM Salesforce.com implementations
The position will be experienced in managing, motivating and mentoring as well as providing vision, strategy, planning and implementing projects
Leadership of the successful deployment of Salesforce.com into the business
Delivery of BAU processes and procedures post go-live
Ability to learn quickly in a dynamic environment
Ability to take ownership of projects and multi-task in a fast pace environment
PMP or PMI Certification is a plus
Certification in Force.com developer and Advanced Developer and Salesforce.com Administrator and Advanced Administrator

Salesforce Business Analyst Resume Examples & Samples

Elicit business outcomes and requirements, translating these into functional requirements for technical teams to build and implement system solution
Continually verify requirements individually and collectively through the project lifecycle, writing formal specifications, use cases, process workflow, communicating such documentation with stakeholders and technology teams. Ensure scope and change management processes are followed
Partner with business sponsors to effectively identify a desired future state that addresses the business problem. Understand business outcomes in the context of requirements and accurately screen and compare requirements based on how well they satisfy business objectives
Allow flexibility between automation and processes. Use Business Process Mapping (BPM) to create a roadmap for automation of processes and identifies new solutions to improve team effectiveness
Coordinates analysis and alignment of stakeholder’s requirements and facilitates requirements prioritization, ultimately advising business stakeholders on implementation options by collaborating with solution delivery teams – Developers, Architects, Project Managers, and Quality Assurance
Assists testing teams in the translation of requirements into test cases and ensures application architecture and systems functionality meets business requirements
Minimum 5 years experience in a technology business analyst role
Experience with the Salesforce.com CRM solutions and supporting front office systems (Sales, Marketing, Call Center). Exposure/hands on experience with a variety of CRM technologies is a plus
Experience with Software Development Life Cycle (SDLC) (i.e. requirements definition through testing/implementation)
Core competency in business analysis, through experience in multiple, large-scale projects
Formal training preferred
Strong background in engineering, process data management, or service management in a medium size complex technology environment
Experience in complex analysis of processes, requirements and tools
Experience facilitating input gathering from subject matter experts
Experience working on a large scale projects/programme implementing software and process solutions
Experience in 1 or more software delivery methodologies and process mapping and modeling
Excellent communication, presentation and customer engagement skills
Strong project management skills, and understanding of solution architecture

Salesforce Business Analyst Resume Examples & Samples

Typically provide full time support throughout the implementation lifecycle as a key member of the implementation team
Significant involvement in the Analysis phases of the implementation, collecting and documenting functional requirements, and understanding and possibly re-defining business process based on the capabilities of the platform
While the Solution Architect maintains primary responsibility for the system architecture and design, the Analyst will support the design efforts by documenting suggested data models, technical process flows, integration, and migration specifications
Primary resource responsible for all declarative configuration within Salesforce.com including security and sharing, object creation and definition, workflow and validation, approval processes, etc
Responsible for the creation of all requirements and process documentation including functional requirements, business process requirements, technical design document, integration specifications and data migration specifications
Responsible for supporting the client through User Acceptance Testing and any support for defect management during UAT process
Involved in all aspects of Deployment phase including migration of configuration/code, production data migration, and interface go-live
Typically, responsible or heavily Involved in the creation of end user and administrator training material, as well as potentially delivering end user training
3-7 years of related experience
Knowledgeable on the following CRM Business Processes (Sales, Marketing Automation and Strategy, Service/Call Center, Custom Application Development using the Salesforce platform)
One of the following certifications: Certified Salesforce.com Sales Cloud Consultant, Certified Salesforce.com Service Cloud Consultant

Salesforce Business Analyst / Admin Resume Examples & Samples

Salesforce.com experience in the following
Setup and configuration of Salesforce.com
Administration of users and role hierarchy
Define and manage the data security model
Standard and custom object development in Salesforce.com platform
Configure page layouts, workflow, document templates, record types and data fields
Create and maintain reports and dashboards
Setup and manage multiple sandbox environments
Data Loader
Pride and passion in your work
Excellent problem solving, critical thinking, analytical and development skills
A thirst for knowledge
Honesty and integrity
Experience in business relationship management
Knowledge of and experience with multiple development methodologies
Works with team to identify root cause, resolution
Assists lead tester in test and implementation plans
Serves as a Salesforce SME for the instructional designer during training planning and development
Assists the PM in capturing and reporting project measures to the appropriate stakeholders
Salesforce.com Admin – Certification a plus
Create a trusting working relationship with the PM and engagement lead (vendor development manager)
Bachelor’s degree in a relevant field or an equivalent combination of education and work experience including 5 years proven architecture and development experience in the implementation of complex, integrated business applications across a variety of environments or an equivalent combination of education and work related experience
Highly proficient in communicating and coordinating information technology solutions and processes that aggressively support business objectives
Stays current with emerging technologies, industry best practices in the solution domains
Shows initiative, is a self-starter, able to handle multiple priorities and has excellent time management skills

Salesforce Business Analyst Resume Examples & Samples

Provide and recommend high quality business solutions on the Salesforce platform based on industry best practices as well as business needs
Prepare function design documents, facilitate business/functional requirement reviews, approvals, and sign-off sessions
Identify solutions to the development and technical team based on approved business and functional requirements
Work with offshore team on requirement clarification, review testing script, validate IT deliverable before release to business
Respond to critical production operational issues, follow up with team for resolution
Help new project evaluation by preparing fit gap analysis
Research and design POC and prototypes to validate business processes and solutions when appropriate
Act as the liaison between the business and IT team
Collaborate with the team to assess the cross functional impacts of business decisions across the Salesforce platform and external applications
Support ongoing Salesforce administration (create accounts / profiles, workflow, approvals, reports, dashboards etc,)
Handle numerous projects/priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
Document best practices and operational procedures
Bachelor’s degree in Computer Science or a related field
5+ years’ experience with full system development life cycle methods for developing business software solutions
3+ years’ experience in Salesforce configuration/development and day-to-day operation
Salesforce Administrator or Developer certification required
In-depth understanding of the capabilities and constraints of the Salesforce application
Strong analytical/problem solving experience to deal with complex business problems
Ability to work independently as well as work in a team environment
Outstanding verbal and written communication skills

Salesforce Business Analyst Resume Examples & Samples

Proven accreditation with Salesforce.com
Strong oral and written communication skills, ability to gather and analyze requirements from end users and translate business requirements into technical specifications
High sense of responsibility and ownership
Excellent time management skills and ability to prioritize multiple in-progress projects while keeping all projects on track
Technical orientation, such as the ability to use data models and workflow diagrams, or design in hygiene, such as exception case handling, maintenance reports and dashboards
At least 2-4 years technical background in a global multinational firm
Bachelors degree in STEM (Science, Technology Engineering or Math), with Computer Science or Engineering preferred
Salesforce.com Certified Administrator required; Advanced Administrator, Developer, or Consultant is a plus
Experience in customization, configuration, APEX and Visual Force pages) and SQL preferred but not essential
Development experience, preferred but not essential

Senior Salesforce Business Analyst Resume Examples & Samples

End-to-end planning and management of multiple Salesforce projects to ensure delivery within expected timeframes, budget and business objectives. Oversee the definition, management and control of project scope and priorities
Responsible for hands-on execution of project solutions on Salesforce.com and ancillary CRM applications
Evangelize Salesforce.com usage / best practice to users including monitoring and reporting
Conduct system / user testing to mitigate risks associated with implementation/enhancements of systems and processes
Assist with front-line support for 650 Salesforce.com users, including responsibility for user support / training
3 – 5 years of hands-on Salesforce.com experience, looking to work within an elite, faced-paced, and dynamic company
Highly motivated professional, excited to learn new subject matter while operating in a dynamic environment
Must be able to engage / communicate with users at all levels
Salesforce.com certification, a plus
Degree in MIS or Computer Science preferred

Senior Salesforce Business Analyst Resume Examples & Samples

Create, design, and format technical specifications including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units; serve on project team accomplishing these functions
Provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production
Serve as team, project, or technical lead in project involving definition of business processes or development of technical/business specifications for new or modified business management or operational software
6+ years of related experience
Agile experience is a must, candidate must be proficient in writing user stories and support Product Owners in gathering requirements while keeping Salesforce capabilities in mind
Experience implementing Salesforce at a large institution, preferably in the financial services industry
Experience implementing CRM and/or Apttus is a plus
Ability to multitask and lead difficult conversations across diverse teams with competing business priorities
Experience as a customer consultant with strong interpersonal skills and broad business, technical and industry knowledge
Flexibility to split time between DC and the Reston, VA data center location

Senior Salesforce Business Analyst Resume Examples & Samples

Strong credit risk background and mortgage industry experience, preferably in the Underwriting area
Experience with SalesForce Template Administration; Apttus knowledge is a plus
Ability to manage business rule sets (i.e. conditional logic that includes triggers and resulting actions) based on business, technical and legal requirements
Ability to execute conditional logic tests (i.e. if, then, else) and document results
Experience creating and managing advanced survey logic and results (i.e. response-driven questionnaires)
Experience creating, modifying and applying custom MS Word Style Sheets
Ability to utilize MS Word add-on to synch data fields, check documents in/out, redline, control versions and reconcile business terms, legal clauses and contract templates in SalesForce application
Experience with knowledge management standards ensuring metadata is complete, current and correct when generating SalesForce records
Detail-oriented w/strong organizational skills

Salesforce Business Analyst Resume Examples & Samples

Assess business operations and processes of assigned office or business unit to understand procedures, information flows and handoffs, decisions, communications pathways and the like
Participate in meetings and projects with client staff, project managers, and developers to automate, upgrade, or expand applications that accomplish business operations of assigned work unit(s)
Create, design, and format technical specification documentation including architecture diagrams, process flows, and other information or processes needed to describe required system changes for development, QA, and other internal customers
May provide support to applications in production by tracking production problems and troubleshooting them to sustain application in production
Develop queries, analyses, or reports from applications for operations or management staff of assigned business unit(s)
Provide guidance or technical supervision to less experienced staff performing similar functions
4+ years of related experience
Agile experience is a must: candidate must be able to elicit requirements, write User Stories and support the Product Owners in conveying requirements
Lead consultative engagements through understanding processes and challenges, interacting with technical and non-technical teams to attain relevant requirements, analyze information and raise issues and risks
Flexibility to split time between DC and the Reston, VA

Salesforce Business Analyst Resume Examples & Samples

Experience working with SAP and Salesforce
Ability to uncover, audit and understand end-audience needs and requirements
Ability to work collaboratively
Meeting facilitation skills.Search Jobs US

Salesforce Business Analyst Resume Examples & Samples

Drive the User Requirements / Functional Requirement Workshops
Primary Contact for any Requirements related work
Derive, Define the URS and FRs
Own the URS, FRS and Traceability Matrix Documents
Review and Review the Business Use Cases and the URS and FRS with Business
Prepare wireframe and Prototype for the identified requirements and review the same with the business
Participate in Conceptual Design
Reviews with IT Technical Team and Business as applicable
Experience as business analyst with SFDC

Salesforce Business Analyst Resume Examples & Samples

Successfully implementing Salesforce projects, supporting complex implementations for sales cloud, service cloud, community cloud, and/or marketing cloud
Gathering, writing and managing complex requirements for CRM projects
Delivering both train-the-trainer and end-user training for Salesforce
Agile & waterfall methodologies for SDLC - scrums, sprints, epics, user stories
6+ years of overall experience in IT & engineering with CRM cloud computing & technology enablement platforms
In-depth knowledge of BA fundamentals, tools, and best practices
Proven track record of gathering, writing and managing complex requirements for CRM projects
Experience in direct client interaction on Salesforce projects
Involvement in at least 3 successful Salesforce implementations
Strong personal interaction, confidence, written and verbal communication skills; ability to lead the training sessions
Ability to interact with senior client managers and IT staff and build key relationships
Certified Salesforce Administrator/Certified Salesforce Sales Cloud Consultant /Certified Salesforce Service Cloud Consultant
Rally tool
Experience with Salesforce in Retail

Salesforce Business Analyst Resume Examples & Samples

Develops training material and guides users to understand why their engagement with the CRM platform is beneficial in terms that are meaningful to them
Supports Sales and Distribution business processes and assists underwriting field personnel with questions and training needs
Leads the business administration function within the Salesforce application, including: user provisioning/administration and other Tier 2 support-level tasks
Leads change management efforts with end-users related to new capabilities being developed or on-going changes to the Salesforce platform
Performs data analysis to assess the impact and adoption of new Salesforce deployments and to identify and resolve issues for end-users
Participates in projects to enhance and expand the sales support processes and platform
Participates in User Acceptance testing of new enhancements to the Salesforce platform
Hold update meetings with leadership team to assess application success factors
Prepares and distributes communications to the field leadership and user community
Strong analytical and process management skills
Strong leadership and communication skills
SFDC functional knowledge and administration skills is a plus
Knowledge of P&C insurance industry processes is a plus
Bachelor’s degree or equivalent work experience and applicable professional designations
Typically a minimum of seven years relevant professional experience
Project leadership experience desirable

Senior Salesforce Business Analyst Resume Examples & Samples

Interact with business users--across all levels of the organization
Work with clients, business partners and technology partners to identify, define, interpret and clarify scope of problems/issues in terms of business and/or system requirements and processes
Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions
Evaluates design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership
Articulate data requirements and data quality standards
Deliver optimal and scalable solutions with best practice
Certified Salesforce.com Business Analyst
Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management
Experience with customer data and entitlements

Ghrs, Salesforce Business Analyst Resume Examples & Samples

Deliver technology solutions – Implement global technologies and services to meet long term HR and business needs; partner and consult with the business to identify and define business requirements and to initiate and prioritize enhancement, gap analysis, and prepare user stories
Develop support model – provide production support for business owned rules, processes, and maintain
Requirements – Coordinate the collection of global business requirements, user acceptance test (UAT) plans and use cases
Executing corporate-wide initiatives – Establish project plans, assemble resources, manage implementation activities, and develop all processes associated with program rollout and ongoing support keeping key stakeholders in the loop
Driving operational excellence – Drive global HR process optimization and standardization while balancing the business need for flexibility and appropriate localization; build HR processes and tools that ensure a high quality employee experience as well as compliance with policies and regulations
Subject matter expert – develop deep knowledge of the HR and CRM platform and knowledge system downstream/upstream systems utilized by Amazon, advise the business on best practices and global requirements for optimizing the use of these systems
Working knowledge of CRM systems as a SME or Business Analyst
Bachelor’s degree in Computer Science, Software Engineering, MIS or related field or equivalent work experience
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
Experience with SalesForce portals (Communities, Partner, or Customer Portal)
Experience as a Business Analyst for SalesForce Service Cloud
Works effectively as part of a global team, possessing strong analytical, organizational, and problem solving skills, can flourish handling multiple tasks, workload, changing priorities, and tight deadlines
Strong ability to negotiate/propose effective and practical business solutions
Strong problem solving skills – ability to assess a problem and determine an effective course of action with sustainable solution
Demonstrated program ownership and consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking program metrics including return on investment
Strategic view, able to perform cost benefit analyses, accurately assess risk, forecast both long and short-term outcomes, and evaluate the implications in a complex business environment
Excellent written and verbal communications skills - ability to interface with all levels of the organization, specific strength in influencing decision makers and managing expectations

Salesforce Business Analyst / Administrator Resume Examples & Samples

Support users across multiple organizations (Sales, Sales Operations, Marketing, Client Services, Finance and Professional Services)
Collaborate with business users to identify opportunities to further utilize Salesforce.com/ AppExchange to achieve business goals
Collaborate with business users and units on the features they want to see developed and implemented to better improve their Salesforce.com user experience
Lead requirements gathering and development applying technology to satisfy business needs
Participate in the design of data integration to connect Salesforce.com and other systems
Interface with vendor partners and design optimal solutions for integration with Salesforce.com
Manage Salesforce integrations with products such as HubSpot, DocuSign, Clicktools
Monitor Scribe integration dashboard for errors. Fix or direct to team that can fix
Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
Document changes to the design and implementation of Salesforce.com
Research new releases of Salesforce.com and understand how they impact our organization
Implement the latest Salesforce features to ensure we are taking full advantage of offerings
Determine plan and timeline for implementation of approved Change Management cases. Develop, test and deploy solutions, applying best practices
Lead meetings to revisit application success factors and ensure incorporation of additional user requirements
Implement approved SFDC Change Management cases
Use root cause analysis and troubleshooting skills to resolve functional and technical issues
Develop, run, update and export salesforce.com reports, analytics and dashboards to support and monitor daily activity and key performance measures
Data manipulation and import and export data using Data Loader
Use APEX/Visualforce when needed for Salesforce system enhancements
Manage ongoing support requests and Salesforce administrative needs
Provide ongoing training and support for Junior Salesforce Administrators
Other responsibilities or projects assigned by manager

Salesforce Business Analyst Resume Examples & Samples

Scope, define and drive critical business initiatives to enhance company performance in the Sales and Marketing areas
Design adaptable and scalable solutions that meet current business needs and can be leveraged to address future needs (including the creation and maintenance of multi-year functional roadmaps)
Translate abstract concepts in to clear and actionable deliverables
Analyze business process and design scalable solutions to increase operational maturity
Provide strategic guidance for the Salesforce.com platform identifying and proposing innovative capabilities
Drive a team of vendors, developers, business analysts, and line of business subject matter experts to design and implement optimal solutions that meets business needs and long term support objectives
Develop business cases and determine benefits of pursuing operating plan initiatives and contribute to prioritization
Lead requirements solicitation sessions using various methods including but not limited to: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios
Lead/oversee testing efforts to ensure high quality deliverables
Lead/guide developers in understanding business needs
Lead process improvement efforts to increase automation or productivity
Drive business stakeholders toward consensus and decisions
5+ years of experience as a business analyst on progressively complex solutions
3+ years of experience with Salesforce.com
Certifications in Salesforce preferred

Senior Salesforce Business Analyst Resume Examples & Samples

Work with the business units and Salesforce user network to properly gather requirements for all project requests
Provide a concise specification of business unit's project request
Deliver against standards for the development and integration of the Salesforce.com solution
Manage projects assigned
Maintain and update current status report of open issues and communicate status of all active projects to the IT Director on a weekly basis
5+ years of project experience in a production environment
Minimum of 2 years related experience in Salesforce administration and/or development is required
Salesforce Architecture, Implementation, Configuration and Administration experience required
Demonstrated ability to analyze business needs and work with technical staff to formulate technical solutions consistent with organizational objectives
General knowledge of programming concepts
Understanding of business process modeling
Administration and/or implementation experience with Marketing automation platforms (Marketo is preferred)
Professional work experience in academic environments

Salesforce Business Analyst Resume Examples & Samples

10-12 years of overall IT experience Requirement Management Detailed understanding of SFDC Service Cloud Configuration - Standard Salesforce configuration
Create custom objects, fields, validation rules, Field level security
Create workflows Create/manage profiles, permission sets, users, groups
Create/manage Reports and Dashboards
Excellent communication skills and ability to conduct business requirement clarification sessions with business SME’s
Drive the User Requirements / Functional Requirement Workshops Primary Contact for any Requirements related work
Derive, Define the URS and FRs Own the URS, FRS and Traceability
Matrix Documents Review and Review the Business
Use Cases and the URS and FRS with Business Prepare wireframe and Prototype for the identified requirements and review the same with the business Participate in Conceptual Design
Must have 8+ years’ experience as business analyst with SFDC Service Cloud or Sales cloud

Salesforce Business Analyst Resume Examples & Samples

Minimum 6 years of business analysis with systems implementation experience (Software Development Lifecycle)
Minimum 4 years of systems and data integration experience
Salesforce CRM experience required
Ability to configure applications, create custom reports, understand relational databases, and communicate these aspects effectively to the business owners

Salesforce Business Analyst / Administrator Resume Examples & Samples

Be a go-to person for the Salesforce platform
Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform
Be the team’s Solutions Architect: be strategic and plan long term /road map implementation strategies
Drive Project Management

Salesforce Business Analyst Resume Examples & Samples

Work together with international counterparts across the Business
Maintain multiple user roles, security, profiles, workflow rules, etc. Support and train new end users on the Salesforce.com application in the Americas geography
Maintain the functional areas of data management, , contacts, leads, campaigns, opportunities, , dashboards and reports etc
Proven ability to independently perform testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
Implement new enhancements including workflows, email alerts and templates
Participate in cross-functional teams that address strategic business issues involving CRM
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally
Solid business analysis skill. Must have good inter-personal skills and be able to mentor & motivate team members
Must be comfortable in rapidly changing and sometimes ambiguous work situations. Keen attention to detail and complex problem solving abilities from an operational and technical perspective. Ability to work independently
Experience documenting and analyzing processes, procedures, and/or policies. Ability to handle full workload and meet proposed deadlines
BS or BA
5+ years of experience Salesforce.com administrator for Enterprise edition or higher (preferably at mid to large, multi-dimensional organization)
Salesforce.com Certification is strongly preferred
Experience with major IT project implementations and support

Salesforce Business Analyst Resume Examples & Samples

Implements Salesforce projects, supporting complex implementations for sales cloud, Miller Heiman Sales Methodology support including Sales Access Manager (Strategic Selling/Conceptual Selling and Large Account Management Process), Informatica Cloud Integration platform, community cloud, and/or Pardot B2B marketing cloud and Avention Sales Prospecting platform
Builds interfaces and tools for further integration and development of CRM
Gathers, writes and manages complex requirements for CRM projects
Program Management (Capital project, large projects, Tradeshow and Event Management support, marketing Campaigns support),
Cross Functional Project Management (Lead & Pipeline Streamline)
Business Case, Front Office Processes Development (CPQ, Digital Transformation)
Lead to Cash workflow development
Delivers train-the-trainer and end-user training for Salesforce
Analyzes end-user support, system configuration, complex formulas and system maintenance; assists users with proactive best practices to enhance and increase their knowledge of SaaS (Software as a Service)
Makes recommendations to improve overall complexity of the ORG; analyzes user roles and profiles, security settings, access settings etc
Performs detailed analysis of technical and business requirements; creates solutions to meet business and technical challenges
Researches changes in upcoming versions of salesforce.com and other integrated applications; provides recommendations when necessary to enhance efficiency and productivity
Facilitates effective knowledge transfer and proactive collaboration to drive success and efficiency in global sales
Manages and participates in special projects as assigned
Upholds the Crawford Code of Conduct

Salesforce Business Analyst Resume Examples & Samples

Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
Research and maintaining best practices on document repositories
Effectively deliver results on several development projects in the same sprints
Participate and collaborate on design
Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
Attain quarterly and annual objectives assigned by management
Achieve and Maintain Service Cloud Consultant and Administration Certifications
B.S. Computer Science, Software Engineering, MIS or equivalent work experience
Salesforce Service Cloud, Salesforce Administrator Certifications
Previous Business Analyst experience
Salesforce Service Cloud experience
Solid oral, written, presentation and interpersonal communication skills
Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
2-3 years of experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, data loads, moves, adds, changes, deletes
Ability to travel domestically 25%- 30%
CRM, Interaction Management, CTI, Case Management and Technologies that support these
3+ years of experience working on multiple Salesforce Implementations with Service, Sales, and Custom Applications and associated technologies

Salesforce Business Analyst Resume Examples & Samples

Be a key resource for user support including, but not limited to report creation, case resolution, system enhancement identification, end user support and overall support of the Salesforce platform
Work closely with developers, vendors, and/or infrastructure team members to analyze, troubleshoot and solve complex issues
Work effectively with key stakeholders to identify and prioritize specific requirements. Develop and maintain project deliverables that support the business processes, including functional specifications, solution design documents and hands-on configuration of the system
Lead efforts to develop, train and expand use of the Salesforce platform to optimize productivity and effectiveness resulting in enhanced user knowledge and competency with Salesforce
Minimum 3 years of Salesforce.com business analyst experience on the Salesforce platform, preferably in the Sales Cloud
Experience configuring new objects, fields, page layouts, workflows, and approval processes across the platform
Must be able to demonstrate knowledge of sales processes, including opportunity management and automation within Salesforce
Experience of maintaining and updating requirements documentation
Ability to plan and manage small technical and non-technical projects
Interpersonal, communication and leadership skills, be proactive and self-motivated
The ability to work on complex, cross-functional business problems and resolve conflicting requirements
Positive relationship building skills and the ability to engage with all stakeholders and motivate people at all levels
Bachelor’s degree in IT, Business Management, Finance, or related field
Salesforce.com Certified Administrator (Admin 201)
General knowledge of Order Management
Experience working with Pardot, Salesforce Marketing Cloud, or other Marketing Automation solutions
Experience working with Salesforce integrations and connected apps

Salesforce Business Analyst Resume Examples & Samples

Create and contribute towards project documentation: (Project plans, Business Requirement documents, Solution Design Documents.)
Autonomously identify and perform tasks within projects
Run projects end to end with supervision
Ensure that requests from the sales organization are effectively qualified, prioritized and executed
Collaborate as needed with various departments throughout the organization, including sales, marketing, finance
Help business stakeholders prioritize and evaluation business needs
Plan and execute end user training and testing of new features and applications

Senior Salesforce Business Analyst Resume Examples & Samples

Elicit requirements using interviews, group facilitation, prototyping, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
Perform data analysis and review business rules with the business stakeholders to refine requirements
Translate the business requirements and business rules into source to target data mappings
Compose and maintain business requirements and functional design documents
Compose and maintain data lineage and data dictionary documents based on analysis of data sources
Review business requirements and functional design with data modelers (designers), data developers, and business SMEs to ensure the data needs and business rules are accurately captured, understood and delivered
Review defined physical data models, solution design documents for consistency and traceability to requirements
Manage functional testing cycles including test planning, script development, status reporting, and test execution
Support user acceptance testing and manage end to end issue resolution cycle
Provide deployment, training, and change management support to business users
Troubleshoot and facilitate issue resolution by suggesting techno-functional workarounds
Communicates with different levels of management regarding information needs. Ability to discuss these
Solutions with both technical and business community
Collaborate with development team on issues involving designed solution of the data repositories and ETL processes
Up to 20% travel required
Bachelors Degree in Computer Science, MIS, or related discipline, with 8+ years of related information systems experience and 4+ years in Salesforce.com deployments and enhancements
Strong background in business process analysis, requirements, and design, as well as data modeling and detailed functional design
Proven ability to handle many diverse projects at once and meet deadlines in fast-paced environment with shifting priorities
Resourceful, self-motivated and able to meet responsibilities with minimal direct supervision
Accountable team player with a constructive attitude, problem-solving and customer service mindset
Excellent team player and able to work with virtual cross-functional teams
Excellent influencing and negotiation skills
Experience with the Salesforce product suite, including: Sales, Service, Community, and Marketing Clouds, as well as the Force.com platform
Ability to work comfortably at all levels within the organization up to the senior management level
Must share a non-branded sample of business process diagrams and requirements documentation at interview

Salesforce Business Analyst Resume Examples & Samples

Gathering, developing and analyzing business requirements for solution design on the Salesforce.com platform. Responsible for documenting, reviewing and approval of Business Requirements Document and Functional Specification with Key Business Stakeholders
Responsible for Workflow, Gap and Impact analysis, user stories, test case development and functional design. Provide analysis thru all phases of SDLC
Manage releases from development sandbox to production environments using change set or shapshot tools
Demonstrate Salesforce capabilities by implementing Proof of Concept pilots and developing supporting documentation
Support and train end-users as well as, develop and maintain documentation
Documentation of current business process and implementation of improved process measuring KPI’s
Management and evaluation of AppExchange applications. Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasibile
Minimum 3 Years of experience in Business Analysis and Business Process
Competency in gathering and documenting business requirements
Hands-on experience configuring Salesforce.com applications using advanced tools such as workflows, Visual Flow and Process builder
Ability to analyze and creatively solution complex business problems
Excellent troubleshooting, analysis and problem solving skills
Knowledge of Visual Force/APEX
Excellent oral and written communication and interpersonal skills
Organized and detail oriented and results driven
Ability to work on multiple simultaneous projects
Bachelor’s Degree in Computer Science, Business Administrator or related field
Salesforce Administrator Certification and/or Salesforce App Builder Certification preferred
3+ Years of Salesforce.com Administration Experience

Salesforce Business Analyst Resume Examples & Samples

Partner with cross-functional team members to define business processes, gather project requirements, document data architecture and clearly document findings to enable project success
Translate business and system problems and opportunities into system architecture requirements that can be implemented in a project plan
Aid in the development and measurement of project key success factors to ensure projects are delivering on business performance goals
Understand how project system requirements can be supported by current system architecture and capabilities and make recommendations or elevate business risk based on this system knowledge
Basic knowledge of Salesforce system architecture, UI design/implementation, and system capabilities, this includes an understanding of how external data is utilized in the Salesforce instance and what data this encompasses
Understanding of case management, user management, system environment, testing management and implementation best practices. This understanding should translate into ensuring all UO data and process governance and best practice guidelines are followed prior to system design and implementation
Ensure data quality
Ensure effective and open communication with all business partners to enable project work and ensure business needs and requirements are met successfully
Partner with cross-functional team members to deliver project requirements to scope project solutions, develop implementation plans, and support solution design work
Minimum of 5 years of solid hands on experience with Salesforce.com
Requires a B.A./B.S. in Computer Science, Business Administration or other relevant field, or equivalent experience
Minimum of 3-5 years of Client facing and project management experience
Motivated, self-starter, independent, results oriented and professional
Excellent understanding of Accounting and Finance
Experience managing on-shore and off-shore development teams

Salesforce Business Analyst Resume Examples & Samples

Leads and Facilitates SFDC requirements workshops with internal and external (Partner) representatives
Must have 5+ years of experience as a functional analyst on the Salesforce.com Sales Cloud, with a strong focus on implementations
Experience building out sales and business processes independently as a project leader
Strong data and systems analysis experience reviewing multiple system integration and/or data feeds
Experience working with resellers and channels
Experience with sales processes - building out a sales pipeline, etc. in a commercial business environment (B2B)
Experience in change management and understanding the importance of ensuring user adoption
Experience with SF Steelbrick CPQ application strongly preferred
Agile methodology experience is preferred
Experience with Qlikview, Tableau or other visual BI tools is desired
Global business experience; multicultural sensitivity and experience working with remote teams is preferred
A demonstrated successful track record with Salesforce system implementations
Salesforce.com Administrator Certification
Expertise with customer relationship database (CRMs)
Familiarity with marketing, analytics, high comfort with data and metrics
Demonstrated analytical skills, intermediate to advanced MSExcel
Able to gather, document and execute detailed specifications from high-level requirements with little to average amount of supervision
Strong demonstrated project management skills
Experience leading and facilitating user group discussions
Ability to work effectively in a fast paced, high energy, team-oriented environment
Demonstrated high level of ownership and initiative
Strong communication, organizational and priority setting skills
Good listener and strong collaborator with internal and external partners
Ability to multi-task and perform effectively under pressure
Fluency in English- both spoken and written

Salesforce Business Analyst Resume Examples & Samples

You pro-actively build and document business process knowledge in the Marketing, Sales and Service domain
You analyse and define the optimal solution taking the business objectives and the technical constraints into account, thereby liaising with the business stakeholders and the IT application experts
You describe the functional specifications for solutions on our main platform SalesForce as well as the integration with other systems
You present solutions to the business stakeholders
You define the test strategy and describe the acceptance criteria related to the business requirements
You commit on the priorities and timelines for tasks related to projects and changes as discussed with the business stakeholders and the project teams
You configure SalesForce based on the best practices
You prepare an RFP when appropriate, evaluates suppliers’ proposals from a functional perspective and supports the supplier selection process
Minimum bachelor degree
You have good knowledge of Marketing, Sales and service processes
You have experience in process design using BPMN as a process modelling standard
You have experience in business requirements gathering using proven techniques (user stories, use cases, …)
You have proven functional knowledge of the Salesforce product suite including Sales Cloud, Service Cloud, Pardot
You have configuration experience using the Salesforce point-and-click developer interface
You have deployment experience in SalesForce
You have functional knowledge of ServiceMax is an advantage
You have a strong background in the design of enterprise systems as part of a complete software product lifecycle

Salesforce Business Analyst Resume Examples & Samples

Senior BA with SFDC knowledge (certifications are a must) with excellent communications
Requirements Gathering, business process analysis,map gap analysis
Sales Cloud implementation experience
Experience in working in Agile
Proficiency in functional documentation (FSD, BRD etc.)
Salesforce Configuration

Salesforce Business Analyst Resume Examples & Samples

Bachelor degree in Computer Science, Finance, Business, or Technical field
3 years of general Business Analysis
1 year of Salesforce experience
Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports
Proficiency with MS Office suite of products, including Visio, Word, Excel and Power Point
Experience in the technology industry using an Agile delivery methodology a strong plus
Demonstrated knowledge of database concepts and data migration projects
2+ years of Salesforce Administration is a plus and certifications are desired
Experience with Salesforce integrations
Self-starter who works well under pressure and consistently meets deadlines
Experience and/or interest in the Airline and/or Telecommunications

Senior Salesforce Business Analyst Resume Examples & Samples

5+ years business analysis or IT consulting experience
Bachelor's Degree in a relevant field of study
Experience working with Agile and Waterfall Software Development Methodologies
Salesforce.com Administrator certification*
Strong interpersonal skills with the ability to foster strong working relationships within the business and IT
Effective problem solving skills with the ability to work independently, or on a cross-functional project team
Engaged communicator; able to deliver messages effectively to all levels of the organization and provide leadership in decision making
Proven experience eliciting requirements and developing use cases through various techniques
Proficient in creating business documentation such as: as-is/to-be process and data flows, functional design documentation and specifications
Ability to plan and execute test strategies including writing test plans, test scripts, and leading testing sessions (unit, UAT, regression)
Comfortable performing data analysis, and using data to advise on decision-making
Lead in areas of process and change management; prepare training and communication strategies and execute on them for the duration of the project
Demonstrated aptitude for learning new technologies (high level of initiative)
Experience consulting and implementing solutions on the Salesforce.com Platform including but not limited to: Sales Cloud, Service Cloud, Marketing Cloud, Pardot, Communities, Salesforce1, CTI technologies, E-commerce, App-exchange apps
Experience consulting and implementing additional marketing apps (Marketo, Eloqua) or CRM apps (Microsoft Dynamics, Oracle CRM)
Business Analyst Credentials or Training
Additional Salesforce.com Certifications high desired (Developer, Sales Cloud Consultant, Marketing Cloud Consultant, Platform App Builder, Marketing Cloud Consultant, Marketing Cloud Email Specialist)
Proven experience managing vendor or consultant relationships
Experience working on an Agile or Scrum Team
Ability to move data in Salesforce with tools such as Apex Data loader, Dataloader.io, Demand Tools
Data visualization experience with tools such as Tableau, Power BI, Oracle Business Intelligence
Experience with SQL to pull and compare data between applications
Experience with data integrations- including building technical specifications
If qualified candidate does not possess Salesforce Administrator certification, training will be provided and certification must be obtained within 90 days of employment

Salesforce Business Analyst Resume Examples & Samples

Compile and evaluate data, provide actionable findings to support commercial decision making
Work to implement new enhancements for data visualization within the Salesforce.com CRM platform by leveraging data from multiple sources
Build custom reports and dashboards to improve user experience and simplify data interpretation
Deliver the appropriate level of actionable data supporting account and opportunity management
Support the needs for business process automation by gathering technical requirements to improve system capabilities that will increase the efficiency of users and enhance processes
Enable the Salesforce.com platform to support the execution of the key components of the Commercial Operating System across multiple business functions including Commercial Excellence, Product Management, Marketing, Strategy and Market Intelligence
Communicate new processes, technology, and assist with training
Strong understanding of Salesforce.com, Business Objects, and Microsoft Power BI
Solid business analytical skills
Keen attention to detail and complex problem solving abilities from an operational and technical perspective
Able to effectively analyze business needs and translate into technical requirements
Creative mind capable of building user friendly visualization of data
Eagerness to proactively learn and investigate new applications
Must have good inter-personal skills and be able to influence & motivate others
Cultural awareness and ability to address regional business differences
Experience in multinational companies/industries preferred

Senior Salesforce Business Analyst Resume Examples & Samples

Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements
Lead the prioritization, tracking, delivery and communication of system changes to the business
Educate and evangelize CRM best practices to internal constituents to ensure solutions delivered are best of breed for LogMeIn’s business model and culture
Work closely with the existing Business Applications team to maintain consistent process and documentation around prioritization, design, development & deployment
Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption
Interface with database team to investigate options to improve data flow between core systems
Contribute to the needs analysis and vendor selection process for any new technology necessary to improve LogMeIn’s operational efficiency and customer satisfaction

Salesforce Business Analyst Resume Examples & Samples

Senior Business Analysis experience- ability to demonstrate skills across requirements & implementing global applications
Ideally person will have solid Salesforce/Force.com experience however Marketing and/or process reengineering are also important. The work includes SaaS implementations, integrations, configuration versus customization analysis, POCs & Technical assessments, working with technology vendors to understand and influence their roadmap
Consultant needs Agile experience
Consultant should be proficient in User facing applications and Mobile apps

Salesforce Business Analyst Resume Examples & Samples

Publish white papers
Maintain a repository of technical solutions, technical best practices and design/coding guidelines/standards
Conduct and facilitate knowledge sharing and learning sessions across the team
Build awareness of the knowledge repository among other teams
Update best practices, white papers, artifacts etc to the database on a regular basis

Lead Salesforce Business Analyst Resume Examples & Samples

Uses application concepts, project management concepts and knowledge of system structures and design to provide guidance to Business Users requesting functional changes or enhancements
Gathers system requirements for complex enhancements
Develops and documents test plans and system processes
Conducts system testing and facilitates meetings
Acts as a mentor for the team and provides knowledge and guidance as necessary
Coordinates application upgrade testing across multiple system/functional areas
Works with Training Department on system changes
Provides application specific research with regard to setups and process flow
Provides research and support for business application systems
May assign work to other Information Technology (IT) Business Analysts as needed
Experienced in gathering complex business requirements
Can accurately and thoroughly document Business Requirements and translate to different IT and Business audiences
Can effectively facilitate business reviews of documented Business Requirements and obtain agreement and formal sign-off
Can accurately and thoroughly document Functional Specifications using industry tools and techniques
Can facilitate meetings with delivery team to present Business Requirements, convey business context, and ensure delivery team's understanding of Business Requirements
Can effectively lead a team of Acelity internal BA’s and Developers towards successful requirement definition and systems outcomes
Excellent presentation, interpersonal, written and verbal communication skills
Experience defining system requests and writing functional documentation
Ability to gather, relate, and assess data and information needs and provide recommendations by applying business knowledge and analytical skills
Ability to deal effectively with all employees and external business contacts while conveying a positive, service oriented attitude
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
7 years IT Business Analyst experience in eliciting and evaluating requirements and documenting using industry IT tools
5 years experience in conducting requirements workshop and design sessions, capturing business requirements for use in designing business sytems and processes
3-5 years of cross functional team leadership as a Business Analyst
2-3 years of Sales, Marketing, Fields Service processes, working knowledge as an IT practitioner
Experience with Systems Development Life Cycle (SDLC) refining processes
Ability to travel as required
Certifications and/or additional coursework in Salesforce.com
Salesforce.com integration design experience (Force.com Platform, API, Apex, Triggers, and Visualforce)
Knowledge of data architecture and relational database design desired
ERP experience as Business Analyst
Experience with multiple country implementations and configuring Salesforce.com for multiple languages
Experience with SalesForce.com AppExchange
Experience with SalesForce.com Chatter
Experience with SalesForce.com Mobile
Experience with SalesForce.com Content Manager

Salesforce Business Analyst Resume Examples & Samples

Salesforce
Good communication-someone that will take initiative
Capital Markets background is a plus**

Senior Salesforce Business Analyst Resume Examples & Samples

Manages the CRM Roadmap and oversees its execution
Serve as a Subject Matter Expert in the development of the long term customer strategy involving not only CRM, but Configure, Price, & Quote, Contract Lifecycle Management, E-commerce and Marketing Resource Management
Collaborates with various teams to develop best practices to enhance their understanding, knowledge and adoption of the CRM system
Responsible for supporting the business through User Acceptance Testing and any support for defect management during UAT process
Involved in all aspects of deployment including validation of migration & testing of deployed functionality
Job Description (Continued)

AWS CPO Salesforce Business Analyst Resume Examples & Samples

Requirements – Coordinate the collection of business requirements, user acceptance test (UAT) plans and use cases
Deliver technology solutions – partner and consult with the business to identify and define business requirements and to initiate and prioritize enhancement, gap analysis, and prepare user stories
Develop support model – provide production support for business owned rules, processes, and maintain them
Subject matter expert – develop deep knowledge of the AWS GBO Salesforce platform and how it supports downstream/upstream systems utilized by AWS, advise the business on best practices and requirements for optimizing the use of these systems
Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
Manage a release process to test, validate and implement new applications/code, and updates to existing applications/code that support key business groups
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
Hands on SFDC configuration and data migration experience to execute on projects
Working knowledge of Salesforce.com as a SME or Business Analyst
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users, writing user acceptance test scripts and facilitating UAT sessions
Bachelor’s degree, high standard of education, or compensating work experience
Experience as a Business Analyst for one or more of the Salesforce cloud offerings, i.e. Sale, Service, Marketing, etc
Experience with Salesforce portals (Communities, Partner, or Customer Portal)
Certified Salesforce.com Administrator (ADM-201) or equivalent experience
Strong attention to detail and excellent problem solving skills
Strong systems knowledge, uses technology to scale programs and improve efficiencies, experience defining technical requirements and working with systems resources
Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances - solid sense of accountability and sound personal judgment
Advanced Excel skills (VLookups, Pivot Tables, Macros)
Knowledge of Agile development practices, particularly sprint planning and assessment
Results-oriented person with a delivery focus
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Experience working with large-scale, complex datasets

Salesforce Business Analyst Consultant Resume Examples & Samples

Lead Business Operations
3+ years of business analysis, operations or project management experience
2+ years of experience in healthcare, preferably Medicaid and Long term services and supports
2+ years of Salesforce.com hands-on development experience using Apex, Visual Flow, Visual Force and Lightening
Advanced level of proficiency in tracking, trending and reporting on metrics
Experience writing policies and procedures

Salesforce Business Analyst Resume Examples & Samples

Properly represent projects in the necessary tracking portals
Manage the resolution of reported bugs in a timely manner
Assist IT Director or other Managers in production of large projects as needed
Knowledge of SDLC process and project management required
Bachelor’s degree or job-related certification required with advanced degree or additional certification preferred. (e.g. P.M.I., Business Analyst, or Salesforce certification)
Demonstrated production process skills including developing requirements and functional specifications, testing, user acceptance testing
Demonstrated project management skills, including the ability to communicate well with business owners and technical staff for effective scope control and timely project completion
Advanced knowledge of Microsoft Office suite required
Agile project management or scrum master experience
Sales and/or Marketing background

Salesforce Business Analyst Resume Examples & Samples

B.A. or B.S. in Business, Computer Science, Computer Engineering, or Management
Thorough understanding of Customer Relationship Management and/or social collaboration concepts and processes
Experience in business analysis and requirements gathering
Experience executing projects with standard project management techniques and processes. Experience in Agile techniques preferred
Experienced in data migration and data integration processes
Must possess experience prioritizing and building consensus with multiple stakeholders
Requires a commitment to the YMCA character development values of caring, honesty, respect and responsibility
Lead business requirements and business process elicitation to inform the organization’s CRM strategy and roadmap leveraging the salesforce.com platform
Plan and facilitate working session with stakeholders to inform process and requirements definition; prepare meeting facilitation plans and materials including, but not limited to, process models, prototypes leveraging a sandbox environment, questionnaires, etc
Inform and/or develop solution roadmaps, project approach and project plans for the

Salesforce Business Analyst Resume Examples & Samples

You will cooperate with in-house IT dev team and external IT partners to ensure that proposals for changing business processes and existing Salesforce features, are mapped and implemented through detailed analysis of organisation, processes and other existing systems
Review and provide feedback on change proposals, create proper documentation describing changes in Salesforce and existing processes, to ensure that final solutions meet the business requirements and stakeholder’s expectations
Ensuring that all developments of the Sales force system are planned and coordinated in conjunction with the appropriate AIO developers to ensure that customer service and delivery is not impacted (be responsible for the project life cycle of Salesforce developments from idea to deployment)
Lead workshops/ meetings to gain proper understanding of business problems and shape business requirements related to Salesforces changes and other systems, as well as to existing processes
Lead Salesforce requirements definition process together with colleagues from other countries & business function
Coordinating Sales Force change requests flow using current supporting tool
Ensure all Company standards, policies and procedures are satisfied and where gaps exist, identify and initiate an appropriate plan of actions to bridge these gaps
Cooperate and communicate closely with key stakeholders through each stage of Salesforce delivery life-cycle process, taking part in change prioritisation process
Providing subject-matter expert’s input throughout the whole life cycle of Salesforce change development process (from idea to deployment stage)
Reporting current status of tasks/projects/initiatives related to SF
Providing support and knowledge for business stakeholders & IT colleagues to successfully deliver required changes in other areas of the business and IT
Ensure that knowledge platform used in organisation is up-to-date according to the business requirements
Providing business users with support and advice how to use available Salesforce features in an effective and efficient way (if needed also deliver training on changes which are going to be implemented in SF)
Create tests plans/ test cases for testing process of new features/processes in Salesforce, provide support and expert’s knowledge for testing stage
Contribute to the development of business analysis and project management frameworks and advocate its use across the organisation
Act as the subject- matter expert and mentor colleagues within PMO team on Sales force aspects

Junior Salesforce Business Analyst Resume Examples & Samples

Design, prototype, build and support Salesforce.com applications and customizations
Configure and test Salesforce.com to company specifications
Design and develop integrations, APIs and services based on business requirements
Document design decisions and integrations resulting from new designs, system changes or upgrades
Produce, distribute & administer release notes
Other development related tasks as required
Maintain data access rules for segregation of country deployments
Create new user accounts and assign proper user based controls related to access
Assist in developing new workflows to improve efficiency or assist in the modification of current Salesforce workflows
Create and modify rules, triggers, and alerts when requested or as necessary based on company needs
Integrate new applications into Salesforce when requested
Create reports based on various requirements in a timely fashion
Create Email templates, approval processes, and define approval actions for task automations
Establish operating metrics & reports
Experience designing, programming, and configuring the Salesforce.com platform and deep functional understanding of its capabilities and limitations
Experience with Salesforce.com development tools and techniques, e.g. APEX language, Force.com custom development, triggers, controllers, Force.com SOAP and REST APIs, JSON, SOQL, SOSL, Chatter APIs, outbound messaging and creating Visual Force pages
Experience integrating Salesforce.com with enterprise-level applications either through integration platforms or through custom apex classes
Must have strong technical writing and documentation skills
Proficient computer skills, including electronic mail, routine database activity, word processing, spreadsheet, etc
Ability and willingness to work Asian business hours when required

Salesforce Business Analyst Resume Examples & Samples

Collaborate with business to identify, formulate, and define technical requirements based on business need
Facilitate requirements gathering sessions and walkthroughs with business and development teams. Answer and clarify requirements
Partner with the off-shore development team to communicate business and technical requirements, identify and remove roadblocks, and provide daily guidance
Represent the off-shore development team in discussions with the on-shore teams. Demonstrate functionality and features to the on-shore teams
Risk management and escalation between the on-shore and off-shore teams
In consultation with the Salesforce architect, analyzes and recommends solutions to new features and functionality
Participate in all aspects of agile development processes
Support ongoing quality assurance, unit level testing, and regression testing
Bachelor’s degree in computer science, information technology, business administration, or other related field
5+ years professional work experience
2+ years experience working with the Salesforce.com (SFDC) platform
2+ years experience working as a business or data analyst
Excellent verbal and written communication skills that allow effective communication with both business and technical resources
Strong problem-solving, analytic, conceptual and critical thinking skills
Detail oriented self-starter with the ability to work independently and drive execution

Salesforce Business Analyst Resume Examples & Samples

Participate in maintaining an already implemented platform design
Ensure compliance with security policy through profiles, roles and permission sets
Liaise with customers, such as sales and customer care leadership
Analyze and review business, functional and technical requirements; create process flows/diagrams
Recommend changes in product, process and service improvement in development and configuration; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions
Perform development of new features
Document technical aspects of new features
Lead testing; prepare test data, plan and conduct feature testing
Demo product for customers and users
Minimum Requirements
In-depth knowledge of Salesforce administration; security, standard objects, reports/dashboards, Chatter, Knowledge, Communities, Live Agent, data management and sandbox environments
Salesforce Administrator or Developer certification preferred
3+ years’ experience with full system development life cycle methods for developing business software solutions
3+ years of Salesforce configuration/development
Good understanding of master data management in a Salesforce environment
Oracle or APEX Development experience
Strong verbal and written communication skills. Must maintain sufficient business and technical expertise and be comfortable communicating business and technical requirements
Strong analytical/problem solving experience to deal with complex business problems. This includes risk definition, establishing quality controls, and implementation of end-to-end solutions
Healthcare Industry Preferred

Junior Salesforce Business Analyst Resume Examples & Samples

3-5 years of direct consulting experience
Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools
2 years' experience implementing Salesforce.com

Salesforce Business Analyst Resume Examples & Samples

Has hands on experience in several large, global implementations using SalesForce in some of the following areas: SalesForce Sales Cloud, SalesForce Service Cloud, FinancialForce, SalesForce Communities, SalesForce Custom Cloud)
3+ years implementing SalesForce
SalesForce certifications preferred

Salesforce Business Analyst Resume Examples & Samples

Assist Business partners in the creation of business case and benefits analysis to highlight alignment with Business objectives in support of prioritization across the enterprise
Develops and presents documentation supporting project initiatives including project scope, business and functional requirements, Business process and UML diagrams, use cases, training documentation and change management plans in accordance with established service levels and documentation standards
Assist in the delivery of documentation and communications used to demonstrate, train and explain systems and system changes to groups of peers and customers
Present and deliver business and functional requirements to the Salesforce and Zuora technical teams to facilitate solution determination, estimation of level of effort estimates and design
Work with development teams throughout design, development and testing activities and participate in the market launch of software and services
Continuously identifies areas in functional business area (marketing, sales and finance) where improvements can be made to streamline application flow resulting in measurable savings of time, effort and money
Understands industry best practices in functional business areas (sales operations for example) in order to leverage business processes, driving improvements in work flow and applications
Develop and maintain working relationships with a diverse group of business stakeholders (supervisors, managers, directors, etc) in order to gain an in-depth understanding of the company's business processes and objectives to support the prioritization and delivery of demand
Validates and assesses solution design throughout the project with customers and prospects. Identifies problem areas and provides recommendations for future enhancements
Understands technical concepts and communicates to the business in non-technical language
Collaborate with Business, Technical Leaders and PMO in support of the demand management process including request governance models
Collaborate with the IT Architects, Delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards
Bachelor's degree in Business functional area or Information Technology is required
5+ years experience in business analysis and business process improvement preferably in an Agile environment
5+ years experience in IT with experience in at least 3 of the following areas: business process analysis, project management, account management, application design and implementation, functional design and business process re-engineering
Professional presence and demeanor in both communication and presentation skills
Solid understanding of Marketing, Sales, and Finance Business processes and industry best practices
Experience with Salesforce CRM required
Experience with Zuora billing engine strongly preferred
Ability to lead and facilitate discussions and collaborate with business leaders and staff to effectively present information and respond to questions from groups of managers, end users and technical staff
Experience in business case development when presented with requirements from customers and other Analysts
Experience in basic project management control techniques (project work plan, scope control, task dependencies, etc)
Experience in conducting customer requirements gathering work sessions and process mapping and translation into appropriate documentation
Must have strong organization and communication (written and oral) skills and the ability to manage time and multiple tasks with minimal direct management
Able to interact and communicate effectively and clearly with all levels of staff and project management in both the business and the technical areas, with the ability to keep discussions at the appropriate level of abstraction
Ability to demonstrate history of positive customer communication and relationship management
Consultative approach to building consensus
Operational and technical experience and understanding
Experience with supporting IT Systems implementations
ITIL and change management methodologies a plus
Ability to travel up to 25% of time during a project implementation

Salesforce Business Analyst Resume Examples & Samples

Search and extract data from Salesforce.com relative to our sales pipeline, our lead pipeline or the industries / verticals that we are playing in
Present data in visually attractive reports and dashboards that make complex topics easy to understand
Engage with Sales and Marketing to develop actionable plans that increase the success rate of our deal closing
Continuously improve the insights and the learning from what works well and what does not
Be part of the Sales Operations Team that drives adoption and improvement of Salesforce.com across segments and regions

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