SAP Fieldglass Resume Samples
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SAP Fieldglass Resume Samples
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AS
A Schmidt
Alisha
Schmidt
46199 Tromp Drive
New York
NY
+1 (555) 666 9872
46199 Tromp Drive
New York
NY
Phone
p
+1 (555) 666 9872
Experience
Experience
Philadelphia, PA
SAP Fieldglass
Philadelphia, PA
Kub-Fahey
Philadelphia, PA
SAP Fieldglass
- Manages defects and works with development team to provide resolutions
- Execute job responsibilities per established company policies, processes, procedures or as directed by manager and project manager
- Develop and maintain relationships with co-selling partners (Managed Service Providers)
- Act as coach to other content support peers and provide feedback to improve quality of work over time
- Familiarity with Vendor Management Systems, Managed Service Providers, and the Service Procurement Process is optional but a definite plus
- Develop, Maintain, Execute Performance test scripts
- Initiate contact and establish interest with key decision makers and develop influence map
Detroit, MI
SAP Fieldglass Consultant
Detroit, MI
Hoppe Inc
Detroit, MI
SAP Fieldglass Consultant
- Responsible for people Management, including goal setting and providing performance feedback
- Fair amount of domain expertise gained through working on the application or certification programs (if working in a vertical)
- Closely follows the strategic direction set by senior management when establishing near term goals
- Manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Good grasp of technology and tools used for development
- Responsible for Knowledge transfer and arriving at SLAs for steady state
- Responsible for Status reporting
present
San Francisco, CA
SAP Fieldglass Presales Specialist
San Francisco, CA
Feil, Kuhic and Quigley
present
San Francisco, CA
SAP Fieldglass Presales Specialist
present
- Review and write RFP responses and provide assistance to the other team members when work volume is high
- Develop and maintain strong collaborative relationships with other sales personnel and colleagues to create a strategy for current and potential clients
- Possess a strong collaborative work ethic that can easily adapt to different client cultures as well as the SAP Fieldglass culture
- Actively contribute to continual process improvement with teams and increases product knowledge through self-study and training
- Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition
- Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation
- Support Design Thinking workshops to promote new and innovative solutions for customers and prospects
Education
Education
Bachelor’s Degree in Computer
Bachelor’s Degree in Computer
Georgia Southern University
Bachelor’s Degree in Computer
Skills
Skills
- Highly motivated individual able to grasp complex technologies, tools or knowledge and learn quickly
- Be a team player, results oriented with a strong attention to detail
- Architects solutions for scalability, high performance, high availability, disaster recovery, etc
- Extremely detail oriented and organized, able to provide clear and accurate status updates
- Ability to translate technical issues into understandable business language for end users
- Partner sales enablement; ensure that our MSP Partners have the necessary product knowledge
- Experience and high proficiency in SQL scripting, queries, ad hoc reports
- Ability to cross train and transition responsibilities to support staff
- Strong demonstrated expertise in organic search and SEO, how to leverage it for B2B business outcomes and how to continually optimize with fresh content on-page and back-end configuration
- The ability to apply problem-solving techniques to application, environment, and to data issues
5 SAP Fieldglass resume templates
Read our complete resume writing guides
1
SAP Fieldglass Resume Examples & Samples
- Work with senior Marketing team, sales, account managers and other key executives to create high-impact content in support of lead generation, brand awareness and overall marketing team goals
- Write, edit, produce and curate content to support Fieldglass’ integrated marketing strategy across the globe
- Have the ability to work with third party vendors and project-manage to ensure delivery
- Work with sales and marketing colleagues to keep up to date on buyer personas and align buyer needs across the customer lifecycle
- Create and manage marketing and sales collateral (print and digital) tailored to customer segments and personas
- Use your strategic thinking skills to establish content themes, and develop and maintain an editorial calendar that maps out content development plans in conjunction with marketing goals and integrated campaigns
- Conduct a content audit to determine what can be reused/reimagined
- Develop (or source) written and visual content that will resonate with prospects and customers
- Coordinate with internal and external copyrighters and designers to help create new and compelling content that complies with brand standards
- Leverage the latest best practices for content consumption in new formats and work with marketing peers to drive the distribution of the content
- Act as coach to other content support peers and provide feedback to improve quality of work over time
- Build upon our customer testimonials videos and bring innovative ideas to leverage this content
- Implement metrics to ensure content marketing efforts are helping the company achieve its goals (including lead generation/nurturing, brand recognition, community engagement) and refine as needed. Must have a familiarity/interest in measurement and ROI data
- Proactively communicate when tackling tasks and motivated to learn about Fieldglass’ industry
2
SAP Fieldglass Manager Account Services Business Analysts Resume Examples & Samples
- Participate in the recruitment, selection, training, and performance evaluation of direct-reports
- Develop and implement initiatives to improve employee morale, performance, productivity, and retention
- Evaluate project needs, review resource capacity and competency, and provide input on allocation of resources to projects based on skills, availability, and developmental need
- Regularly track and monitor direct reports’ project utilization and take action to ensure the achievement of PS metrics
- Audit and evaluate project deliverables to ensure client work is completed in accordance with Fieldglass methodology and quality standards
- Meet regularly with direct reports to discuss professional development and career goals
- Provide guidance for project related questions and advise on how to best navigate through project challenges
- Coordinate and collaborate with members of management team to develop content and effectively leads team meetings
- Collaborate with department leads throughout the organization to ensure optimal processes are developed, documented and followed
- Conduct employee reviews and provide feedback regularly
- Regularly monitor progress of projects and ensure project status is tracked appropriately
- Identifies and resolves issues critical to client projects; engages PS management as necessary to ensure that client issues are managed in an efficient manner
- Serve as internal escalation point for business or project related issues. Managers may facilitate communication with customer or partner until resolution and set appropriate expectations
3
SAP Fieldglass Resume Examples & Samples
- Demonstrate excellent organization and follow-up. Apply project management methods to ensure efforts are well defined and managed to mutually agreed deadlines
- Proactively establish courses of action for self and others to ensure that work is completed efficiently and effectively
- Display comfort and confidence delivering presentations and training
- Be highly skilled in Microsoft Word, Excel, and Visio
- Contribute ideas to help towards the vision of this support team and help develop, document, and improve internal process
- Build credibility and provide value
- Identify and leverage existing company resources
- Maintain and follow your personal development plan by attending e-Learning lessons and Remote learning sessions, classroom training, coaching and on-the-job training
- Bachelor’s Degree in Instructional Design or a related course of study preferred
- 2 plus years of experience creating learning programs
- Experience defining, documenting, and improving processes or procedures
- Willingness and ability to take direction and coaching from teammates
- Able to ask for help and feels comfortable approaching others; utilizes documentation and best practices well
- Demonstrated detail-orientation with strong organizational skills, including the ability to self-manage time and tasks
- Knowledge of Captivate or other content tools
- Strong Microsoft PowerPoint, Word, and Excel Skills
4
SAP Fieldglass Resume Examples & Samples
- Provide exceptional support to clients, partners, and internal employees in accordance to Service Level Agreements
- Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
- Be actively involved with the Product Management to process enhancement requests submitted by internal teams and external clients/partners
- Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates as necessary
- Properly document results of analysis and obtaining internal team and external clients/partners’ sign-off on solutions and/or processes
- Conduct training sessions for internal teams and clients/partners via web and in person
- Proactively create documentation and training sessions as needs are identified
- Actively keep up to date on the Fieldglass application’s functionality, proper configuration in relation to specific client/partner needs and ultimately become an expert in the Fieldglass application
- Work with minimal supervision, quickly adapt to changes, be willing to work on tasks until completion and maintain a high level of work performance and service excellence
5
SAP Fieldglass Resume Examples & Samples
- Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the customer’s use of application
- Properly manage phone and email queues in accordance to Service Level Agreements
- Collect, analyze and work to provide solutions for client/partner initiatives, day-to-day issues and other related responsibilities
- Track all work and solutions utilizing trouble-ticketing system
- Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client’s expectations and prompt status updates
- People fluent in French, German, Dutch, Spanish, Japanese, Cantonese, or Mandarin are encouraged to apply
- Properly documenting results of analysis and obtaining internal team and external clients/partners’ sign-off on solutions and/or processes
- Actively involved in internal regression testing for major releases
- Actively keep up to date on the Fieldglass application’s functionality
- Must demonstrate the ability to work with minimal supervision, quickly adapt to changes, willing to work on tasks until completion and maintain a high level of work performance
6
SAP Fieldglass Resume Examples & Samples
- Provides day-to-day management in the delivery and deployment of the Fieldglass application and related services to clients. Ensures the evolution of the service delivery methodology to ensure customer satisfaction, loyalty, and retention
- Confirming project scope with customers and partners
- Scheduling and leading key project routines such as meetings, status reporting, issues management and mitigation, etc
- Ensuring methodology is employed for each project
- Owning quality of implementation
- Setting up the Fieldglass Account Services Department for success through properly executed transitions at the time of implementation conclusion
- Representing Fieldglass as an application subject matter expert (SME) 2
- Providing sound consultation to customers and partners on how to use the Fieldglass application as part of their larger contingent workforce management program
7
SAP Fieldglass Resume Examples & Samples
- Proactive and creative problem solver with proven ability to multitask and manage deadlines
- Extremely detail oriented and organized, able to provide clear and accurate status updates
- Superior communication skills
- Energetic and enthusiastic, with a passion for Sales
- Liaison between Partner and Sales personnel
- Manage and be the main point of contact for existing partners
- Partner sales enablement; ensure that our MSP Partners have the necessary product knowledge
- Design partner programs to drive revenue
- Coordinate activities between territory sales representatives
- Coordinate activities between partner management and business management groups
- Set up regular pipeline calls
- Attend weekly pipeline calls
- Coordinate RFP responses
- Communicate and educate partners as to new products and service offerings
- Create systems and procedures to streamline partner management
- Work with Legal Team to execute contracts and legal documents
- Work with Operations Team to review accounts progress
- Work with customers to expand footprint
- Must be able to demonstrate industry knowledge
- Provide weekly reporting updates to team
- Define and execute partner sales plans
- Secure follow-up meetings and set appointments to assure a smooth transition of account information
- Effective follow-up, management and tracking of accounts
- Be a team player, results oriented with a strong attention to detail
- Display high levels of energy and drive, thrive under pressure with strong business acumen, have strong process orientation and excellent verbal and written communication skills
8
SAP Fieldglass Resume Examples & Samples
- Works to uncover and run sales cycles based opportunities as directed by the Regional Sales Lead
- Works to attain various sales objectives related to securing new business opportunities within named customers
- Initiate contact and establish interest with key decision makers and develop influence map
- Develops strategic sales plans for opportunities and communicate plan with Sales Management & Sales Engineer
- Bachelor’s degree from an accredited university
- At least 5 years of professional sales experience, with SaaS solutions, VMS, Procurement, Human Capital Management
- Professional, self-starter with strong work ethic and ability to work independently and from either a Fieldglass/SAP office or a home office location
- Ability to achieve individual as well as team goals that will require working as a team in a complex sales cycle, as well as demonstrate the ability to communicate solutions
- Display high levels of energy and drive, thrive under pressure with strong business acumen. Be tenacious in nature
- Strong process orientation and excellent verbal and written communication skills
- Possess a professional, persuasive manner, and strive to innovate in your client interactions
9
SAP Fieldglass Resume Examples & Samples
- Perform writing assignments to document standard development requirements
- Proofread and edit content created by others for spelling and grammar
- Interview subject matter experts to understand and document features and functionality of the Fieldglass application
- Work independently to test and document application features
- Maintain documentation based on application releases and enhancements
- Manage multiple assignments simultaneously, while working independently as well as with others
10
SAP Fieldglass Resume Examples & Samples
- The Customer Support Associate primary function is to effectively support Ariba applications for both internal and external customers. Support includes site navigation and system troubleshooting as well as interfacing with other Ariba teams to ensure world-class service. Assistants will provide complete satisfaction for all customer interactions
- Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
- Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
- Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits…)
- Document transactions in CRM system
- Tasks
- Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
- Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
- To seek out opportunities to add value to customers during all interactions,
- Diagnosing and anticipating current and future customer learning needs and provide assistance with both
- Resolve 80% of functional questions on first contact
- Working in a customer service call center or help desk environment strongly preferred
- Working with individuals from diverse cultures preferred
- Working within structured time frames that provide limited flexibility
- External and Internal client experience
- Experience with creative problem solving for customers
- Associates or Bachelor’s Degree Preferred
11
SAP Fieldglass Resume Examples & Samples
- Researches and develops tools for automating deploys on various virtualization kernels and cloud platforms
- Architects solutions for scalability, high performance, high availability, disaster recovery, etc
- Ensures consistency of deployment environment
- Works with the IT organization to ensure compliance with security standards
- Develops strategies for testing and validating the health and security of the hosting environment
- Troubleshoots deployment and infrastructure issues
- Minimizes, and where possible, prevents system outages
- Assists in documentation of procedures for deployment and support of the software
- Follows industry standards and keeps current on technology advances
- Engages in knowledge-sharing activities
- Supervises and mentors Junior Engineers
12
SAP Fieldglass Resume Examples & Samples
- Managing diary/calendar and e-mails for our executives on their behalf, potentially also including calls and voicemails
- Prepare and file expense reports and manage all travel schedules and details surrounding trip planning
- Create and edit reports, presentations and other documents on behalf of Executive
- See projects to completion by managing due dates and following up with staff on action items
- Arranging meetings for Managers including co-ordination of Team Meetings and larger external events
- Admin support for new starters into the team to include ordering of equipment and monitoring induction
- Central contact and all other ad-hoc support as needed by CTO and his/her team
- Resolving issues with some complexity with limited guidance
- Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
- Supporting knowledge sharing within the team and prepares decision taking
- Work with and manage confidential information with maturity and discretion
- Contribute to team effort by assisting with other projects and duties as needed
13
SAP Fieldglass Resume Examples & Samples
- CoEs provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
- Our methodology is to engage proactively and efficiently with our customers. The objective of the methodology is to holistically understand customer’s situation, and jointly defined an action plan and its benefits to improve customers’ operations and safeguard their implementation projects. CoEs develops best practice solutions and operations and establish these during delivery at our customers. This is achieved by a project based delivery approach, which is realized through the cooperation of the Innovation and Operation Control Center (ICC & OCC) at customers and the deployment room in SAP’s Mission Control Center (MCC). Foundation is the high level of application, technical and development skills of the CoE colleagues
- With our new ONE Service initiative CoEs will focus on the following key customer-centric principles
- Delivery ONE Service projects workstreams like Project Management, Integration and Development, Test Management or User Training
- Brings technical or application expert knowledge into the project
- Co-operates with the Focus TQM to answers difficult functional or technical questions and executes concrete tasks
- Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
- Deliver Expert Guided Implementation
- Delivers root cause analysis of complex situations
- Learns to deliver onsite services as functional expert for broad area of topics
- Leads delivery teams and takes customer project responsibilities
- Handles critical customers
- Actively provide customer feedback to development based on delivery
- Drive the development of necessary supportability features and support offerings
- Assess the impact of business changes and product innovations
- Manages internal service development projects
- Delivers high-end services without tool support
- Develops comprehensive service offerings and drives industrialization
- Develop the expertise in their team and take ownership for all customer deliveries
- Analysis if functional gaps in ICC
- Execute customer developments in context of ICC
- Establish OCCs and necessary IT processes at customers
- Implement specific best practice operations scenarios
- Develop trainings, specifications and documentation
- Covers at least one of the workstreams of projects. Examples for workstreams are
- General application and technology knowledge
- Expert knowledge in development or product configuration or technology components
- Integrates seamless in project teams and takes an active expert role
- Executes different type of delivery activities
- Fulfills expert role in external or internal project teams
- Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the AGS Mission Control Center
- Team lead skills
14
SAP Fieldglass Resume Examples & Samples
- Designing the technical configuration for a cloud based solution
- Creating technical solutions and product changes
- Assessment of customer systems
- Designing solution to facilitate cloud integration
- Detailed planning of process implementation
- Support or maintain project plan for technical work stream
- Manage technical performance expectations
- Advisor to customers throughout the engagement
- Active role in escalated projects
- Active role for system optimization
15
SAP Fieldglass Resume Examples & Samples
- Analyzes, defines, implements and executes quality and test related activities according to a given quality- and test strategy for the product area
- Creates a detailed test design incl. test system landscape requirements and product standards, prepares tests (customizing & master data), authors and executes manual and/or automated tests
- Analyzes test results (issues) and takes appropriate follow-up actions
- Is subject matter expert in the team in terms of quality assurance and test related processes, methods and tools
- Has basic product domain knowledge incl. relevant business processes & scenarios and a basic understanding of customer needs
- Has proficient knowledge about relevant product and process standards, important legal requirements as well as quality assurance and test related tools
- Has basic knowledge and technical competencies of relevant programming languages and related development tools and processes
- Quality and Software Engineering expertise according skill level
- Bachelor or Master degree or equivalent education
16
SAP Fieldglass Resume Examples & Samples
- Based in Naperville or Chicago
- Responsible for ensuring that Scrum is understood and put into practice properly
- Scrum Master is a "servant-leader“ for the Product Owner and the Development Team
- Facilitates Scrum Events on request or as required
- Removes impediments to the Development Team’s progress
17
SAP Fieldglass Resume Examples & Samples
- Can be based in Naperville or Chicago
- Works closely together with other team members to ensure the team success. Enhances skills beyond own core functional focus and works on other tasks for the benefit of the team
- Software development expertise including Java experience
18
SAP Fieldglass Resume Examples & Samples
- Deliver standard application/technology trainings and workshops
- Perform knowledge transfer to internal staff and external customers & partners
- Produce e-Learning Content
- Participate in Cloud Escalation Management
- Report errors to development organizations
- Participate in internal projects driven by internal requirements
- Be involved in additional activities driven by business requirements
19
SAP Fieldglass Resume Examples & Samples
- Work on multiple projects simultaneously with differing responsibilities. Ensure project status is clearly and concisely reported within project team and Fieldglass management
- Monitor project tasks and milestones, within responsibility, to ensure adherence to the project schedule
- Proactively develop expert level of Fieldglass application knowledge through planned training activities, self-study, and collaborating with internal team members
- Develop effective relationships with internal and external resources throughout organizational hierarchy
- Participate in business and technical requirement gathering sessions and design workshops with cross-functional project teams consisting of customer, partner and Fieldglass resources
- Consult with all project team members (customer, partner, Fieldglass) to ensure thorough understanding of business requirements that satisfy the underlying business problem to be solved
- Work with Fieldglass Integration Business Analyst to gain customer/partner acceptance of all test scripts
- Effectively and efficiently communicate issues, test results and needed corrective action(s) to customers/partners, internal project team members and management
- Document and communicate integration lessons learned to integration team and manager for purposes of improving operations and self
- Participate in internal cross training initiatives and opportunities
- Proactively identifies and communicates operational improvements to manager
- Participate in preparation and delivery of project transition activities including, but not limited to lessons learned, next phase considerations, client portfolio documentation and solution design presentation
- Execute job responsibilities per established company policies, processes, procedures or as directed by manager and project manager
20
SAP Fieldglass Resume Examples & Samples
- Acts as contact person onsite for Access control; Monitoring; Data Center process control
- First contact and dispatcher for Incident Management
- Executes IT operation tasks in 7x24 shift operation model
- Supports application administrators for activities in Data Center in terms of Server reboot; reporting of Hardware Problems to HW-Supplier (in association with administrator); Facility coordination; Information of and coordination with Data Center coordination
- English verbally and written
- 2+ years work experience
- Experience in operation of large Data Center
- Knowledge of Data Center processes
- Bachelor Degree in Business Administration, Computer Science, Technical Engineering, Economics or related field
21
SAP Fieldglass Resume Examples & Samples
- Act as first responder to triage and escalate incidents to appropriate engineering team for Fieldglass production and preproduction data center environments
- Perform incident management, problem resolution, root cause analysis and deliver detailed documentation on significant incidents
- Provides level one support for custom application and server platforms
- Participate in after-hours support rotation and provide backup coverage to fellow team members as needed
- Takes proactive measures to reduce break/fix issues, optimizes alerts/notifications and recommends service-oriented technology solutions to senior staff
- Contributes to knowledge-sharing resources & tools including standards, policies, procedures, best practices and runbooks for the team
- Assists in preventative system maintenance and changes while minimizing impact to customers and maximizing productivity of company resources
- Partner with other IT teams to deliver projects that support the Fieldglass IT vision/mission and Fieldglass business objectives
- Acts as a localized support resource for any local troubleshooting needs
- Basic End user support on site or remote as needed
22
SAP Fieldglass Resume Examples & Samples
- Build and maintain working relationships with relevant internal and external stakeholders in various phases of the customer lifecycle, including Sales, Implementation, Account Services, Development, Product Management and Application Support
- Work with project teams during the implementation phase to ensure revenue acceleration, client satisfaction, and industry best practice implementation
- Mentor internal employees through project interactions to increase their knowledge of application use as well as their ability to influence and drive client behavior
- Provide thought leadership and guidance to internal and external stakeholders on change management, continuous improvement, and programme roadmap strategies to improve and enhance the trusted advisor reputation of SAP Fieldglass
- Communicate progress and expectations on assigned projects, and escalate risks to leadership when necessary
- Provide deep subject matter expertise to solve business, technical, and operational challenges presented by customers and internal teams
- Identify trends within the industry and communicate proactively to Product Management
- Provide input into customer enhancement requests to maximize the benefit the holistic regional customer base
- Provide support and consulting during sales cycles to Sales and Pre-sales team for complex customer needs and challenges
- Facilitate project reviews to facilitate the best possible quality outcomes for customer and/or partners
- Create and promote the use of reusable solutions to accelerate customer implementations or expansion activities
- Communicate observed industry and customer trends to internal stakeholders to inform regional decision making and highlight opportunities
23
SAP Fieldglass Resume Examples & Samples
- Bachelor's degree in Business, Computer Science or Communication preferred
- 2-5 years experience in team management or acting in a leadership capacity
- Two years of software support experience within a tech organization
- Ability to develop and motivate a team
- Ability to communicate comfortably and effectively with senior and/or executive management
- Proactive in establishing courses of action for self and others to ensure that work is completed efficiently and effectively
- Technical aptitude, strong problem solving and analytical skills
- Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching through trial and error; participates in self-study and active learning with the goal of becoming a product subject matter expert
24
SAP Fieldglass Resume Examples & Samples
- Work on multiple projects simultaneously with differing responsibilities. Ensure project status is clearly
- And concisely reported within project team and Fieldglass management
- Proactively develop expert level of Fieldglass application knowledge through planned training activities,
- Self-study, and collaborating with internal team members
- Participate in business and technical requirement gathering sessions and design workshops with crossfunctional
- Project teams consisting of customer, partner and Fieldglass resources
- Consult with all project team members (customer, partner, Fieldglass) to ensure thorough understanding
- Of business requirements that satisfy the underlying business problem to be solved
- Work with Fieldglass Integration Business Analyst to gain customer/partner acceptance of all test
- Scripts
- Effectively and efficiently communicate issues, test results and needed corrective action(s) to
- Customers/partners, internal project team members and management
- Document and communicate integration lessons learned to integration team and manager for purposes
- Of improving operations and self
- Participate in preparation and delivery of project transition activities including, but not limited to lessons
- Learned, next phase considerations, client portfolio documentation and solution design presentation
- Execute job responsibilities per established company policies, processes, procedures or as directed by
- Manager and project manager
25
SAP Fieldglass Resume Examples & Samples
- Working with an assigned Project Manager to present best practice workflows to client/partner, and appropriately responding to clients’ needs
- Leading business requirements gathering sessions and design workshops with client/partner and translating them into Fieldglass configuration
- Driving customer behavior towards best in class solutions
- Ensuring that client configuration and business requirements documents are accurate, complete, and signed off by client/partner
- Configuring the test and production environments; uploading data; conducting demonstrations for clients/partner
- Responding to client requests by staging data in test environment and performing appropriate tests to determine if ideas work; communicating results back to clients/partners along with possible alternative solutions
- Participating in user acceptance testing
- Requesting, analyzing, identifying, communicating, and reconciling gaps in client data while remaining cognizant of project milestones
- Identifying gaps in the quality or quantity of client data and ensuring the data fits the formats required; completing test uploads, reviewing error logs, and resolving accordingly
- Actively contributing to product knowledge through self-study, meeting attendance, and project participation
26
SAP Fieldglass Resume Examples & Samples
- Balance inbound support channels with one’s pending caseload, in accordance with customer agreements
- Properly prioritize work based on impact to business
- Gather data, troubleshoot, and work to provide resolutions to end users and SAP Fieldglass’ partners
- Actively contribute to product knowledge through self-study, and strive to become an expert in the SAP Fieldglass application
- Frequently own tasks and projects that are outside the normal scope of the role
- Bachelor’s degree in Business Administration, Information Sciences, or related course of study preferred
- Two years of previous service experience
- Experience working with call management and ticketing systems
27
SAP Fieldglass Senior Solution Sales Executive Resume Examples & Samples
- Achieve sales objective through sales to new customers in small/mid-market companies
- Respond to RFPs/RFIs, coordinating and organizing input from multiple sources within SAP Fieldglass
- Provide feedback from field experience to internal cross-functional teams with regard to product, selling, and competitive, etc. matters
28
SAP Fieldglass Resume Examples & Samples
- Configure at a macro level as well as specific features and functionality at a module level
- Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success
- Communicate consistently and regularly client issue status and progress with the Project Manager
- Write Functional Design Specifications and Technical Design Specifications based on client requirements
- Strong Fieldglass Experience
- System Testing and Product Evaluation Skills
29
SAP Fieldglass Resume Examples & Samples
- Act as the Fieldglass support SME for assigned customer(s) and internal teams, possessing a thorough knowledge of the customer company’s Fieldglass configuration, custom workflows, system integrations, business processes, commonly submitted issues, and support pain points
- Act as the primary contact for their assigned customer(s) regarding issue escalations, support metric reviews and inquiries
- Serve as a support advocate for customers by providing them clear & timely escalation updates, influence/lead proper incident management and utilize excellent judgment skills to properly prioritize and manage issues to resolution
- Think critically about customer support needs, pain points, common issues, and SAP Fieldglass support policies and develop and implement improvement programs to address them in conjunction with the customer
- Provide proactive communication about potential system issues based on knowledge of customer business processes/system usage
- Utilize high-level elicitation skills to gather pertinent information necessary to providing solutions to customer incidents
- Lead customer reviews in relation to support and participate in customer meetings as requested by the customer and/or internal teams relevant to support
- Create and deliver scheduled trainings regarding assigned customer(s) to the existing support teams to elevate the level of knowledge and support within the Application Support organization
- Develop and update detailed documentation regarding assigned customers’ system usage, configuration, common issues, and pain points including requirements documents, workflows, and case analysis
- Create and execute customer-specific regression test scripts in advance of releases
- Achieve and maintain high performance goals and drive superior support and service
- Partner with internal teams i.e. Account Services and Support Operations to ensure support and service experience meets/exceeds customers’ expectations, and communicate key operational and service impacts that ensure the health and wellness of the customer support portfolio
- Serve as an active participant in all Business Support and Application Support goals and initiatives
- Actively monitor support activity to ensure that support standards, policies and procedures are met to minimize operational risk
- Foster a healthy balance by finding a win-win between customer experience and operational risk
- 2+ years of relevant experience in a direct customer service/account management role leading strategic and tactical initiatives, managing escalations, and/or building customer relationships
- Advanced relationship-building skills; proven experience managing customer expectations, building trust and rapport, influencing customer thought processes, and improving the customer experience
- Advanced verbal and written communication skills - experience with delivering presentations to both internal teams and customers of various levels and proven ability to communicate technical information to both technical and non-technical audiences
- Ability to own an assigned portfolio of customers through creation and implementation of improvement plans, managing issue resolution and delivering on goals with little to no supervision
- Escalation management - experience managing customer expectations, validating priority and urgency of issues, establishing communication plans, and coordinating resources as appropriate to minimize impact to customer support experience
- Decision-making; ability to make sound judgment calls on resolution or communication strategy based on severity of issues, knowledge of the customer, short-term vs long-term goals, etc
- Leadership; demonstrated ability to drive a group of people to ensure a customer’s issue is addressed in a thorough and timely manner, and to drive both internal and customer resources towards recommended best practices and behaviors
- Ability to think critically and make positive contributions to the overall success and structure of the Business Support Team
- Ability to learn quickly in fast-paced technical environment
- Flexibility; must be able to adapt quickly to shifting customer issues and SAP Fieldglass initiatives and reprioritize accordingly
- 2+ years of work experience engaged with customers providing services and/or support at the application support, account management or project level in a VMS or other SaaS company
- Advanced technical knowledge of the Fieldglass application and relevant technical functions i.e. integrations, networks, SQL, reporting, etc
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SAP Fieldglass Resume Examples & Samples
- Becoming an expert in the Fieldglass reporting tool
- Provide expertise and support to users of the reporting tool
- Working closely with internal support teams and development teams
- Have the ability to communicate complex issues both at a technical and non-technical levels to different audiences
- Have the foresight to identify best solutions for specific situations and also contribute to enhancing the reporting tool based on both internal and client needs
- Train clients on the reporting tool to optimally leverage the power of the Fieldglass reporting functions
- Contribute in creating documentation for both internal and external use
- Conceptualize and construct VBA macros to augment report usability and functionalities
- Work on projects and enhancements as needed
- Take part in meetings with clients as needed
- Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or client’s business processes
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SAP Fieldglass Resume Examples & Samples
- Develop and maintain automated testing scripts for a very complex SaaS web application
- Work with the development and QA teams to gather requirements
- Design test plans that illustrate the automation test approach
- Audit the automation scripts against product functionality to determine gaps in automation coverage
- Execute scripts during off hours if required
- Develop both short-term and long-term automation testing strategies
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SAP Fieldglass Resume Examples & Samples
- Lead resolution of escalations
- Takes responsibility from time to time as team lead
- At least five years professional experience thereof two years as a consultant
- Technical planning and deployment over the full project cycle
- Has experience with multiple deployments
- Plans and reviews concepts and detailed blueprints of IT projects
- Consulting experience, ideally in the Cloud business
- Active Member of a cloud/technology related community
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SAP Fieldglass Resume Examples & Samples
- Excellent communication, presentation and relationship management skills with the demonstrated ability to influence team members, peers, clients and stakeholders
- Proven ability to consistently deliver results at a high level in a fast paced, demanding and constantly evolving environment
- 3+ years of experience in managing a technical team
- Advanced proficiency in SQL scripting, queries, and ad hoc reports
- Advanced proficiency in VBA and Excel with ability to create Excel macros from scratch
- Proficiency with MS Access, Word and PowerPoint
- Proven leadership skills with a history of generating and leading initiatives to improve the team
- Ability to communicate at a highly technical level, including discussions with non-technical people about technical subjects
- Ability to communicate effectively with senior management as well as clients
- Proactive establishment of action plans for self and others to ensure that work is completed efficiently and effectively
- High customer focus with high attention to detail to ensure accurate solutions and support in resolving issues/requests
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SAP Fieldglass Resume Examples & Samples
- Develop and deliver high quality access control capabilities
- Work with Active Directory team to support Active Directory general services
- Participate in successful transition of services to support staff
- Provide guidance for security best practices as they relate to multiple operating systems, including cloud technology
- Participate in automation efforts that relate to access control
- Strive to provide access as code leveraging Microsoft PowerShell
- Work in a DevOps mode
- Serve as an escalation point for 24x7 support
- Respond to service desk tickets and troubleshoot in a timely manner
- Perform all tasks necessary to fulfill service level agreements regarding access and authentication services
- Support Windows Remote Desktop Services in multiple Active Directory forest infrastructure
- Competency in technical designs, protoyping, implementing, creating life cycle management models
- Skilled in writing technical documentation
- Amazon Web Services or Microsoft Azure is preferred
- ITIL and Linux experience
- Experience in JavaScript and PowerShell scripting is preferred
- REST API exposure
- Ability to work in a shell environment
- Understanding of container and service fabric technologies, system design, network protocols and administration
- Must show a progressive advancement in responsibility including deep troubleshooting technical skills
- Must understand how to identify and instill industry best practices
- Ability to translate technical issues into understandable business language for end users
- Ability to cross train and transition responsibilities to support staff
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SAP Fieldglass Resume Examples & Samples
- Implement and optimize transit and tranport routed networks
- Work with service providers to establish Internet and WAN connectivity to remote data centers
- Troubleshoot network failures for existing production data centers
- Update network infrastructure OS on routers, switches, load balancers and firewalls
- Complete service requests submitted by end users for firewall rules and load balancing policies
- Participate in after hour maintenance windows and oncall
- CCNA Route/Switch Certification required
- 3+ years experience configuring and troubleshooting OSPF and BGP
- 5+ years network engineering experience
- Cisco IOS, Cisco NXOS, Arista EOS, VMware NSXWorking knowledge of route maps and BGP path manipulation
- Packet capture analysis using tcpdump and Wireshark
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Product Manager, SAP Fieldglass Resume Examples & Samples
- Gather and understand complex requirements from client requests and internal initiatives
- Define the new project while working with the design team, uncover and resolve potential issues, and validate that the solution fits the original requirement and is a quality product enhancement for all clients
- Collaborate with teams including Development, Usability, Quality Assurance, Implementation, Account Services and Sales to ensure high quality solutions
- Contribute in brainstorming on complex requirements, both internally as well as directly with customer, participate in customer discussions on the roadmap and QBRs
- Work with Sales Engineers to design solutions to meet prospect needs, explain new features and the business problems they solve
- Support marketing efforts on whitepapers, sales decks, messaging, analyst discussions, and conference attendance
- Participate in User Group, Focus Groups, and FUSE support
- Assist in the prioritization of strategic initiatives each release
- Engage with other SAP Product Managers on joint initiatives
- Interact with Globalization Team to translate country-specific requirements into product features
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SAP Fieldglass Presales Specialist Resume Examples & Samples
- Deal Support
- Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives
- Prepare and deliver value-based software demonstrations/presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing and compelling customer presentation
- In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs
- Demonstrate deep knowledge of SAP solutions and appropriate industries in order to maintain credibility with prospective customers. Provide proof points with relevant customer stories
- Support RFx completion in support of customer proposals
- Ability to effectively present to customers “remotely” using virtual technologies (SAP Virtual Studio and Adobe Connect)
- Demand Generation
- Support Design Thinking workshops to promote new and innovative solutions for customers and prospects
- 2+ years of presales experience
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SAP Fieldglass Resume Examples & Samples
- Be highly skilled in Microsoft Word, Excel, PowerPoint, and Visio
- Maintain and follow your personal development plan by attending e-Learning lessons and remote learning sessions, classroom training, coaching and on-the-job training
- Bachelor’s Degree in Instructional Design or a related course of study
- Ideal candidate will have several years of experience with the following skills
- Experience creating learning programs
- Experience creating/delivering experiential learning preferred
- Knowledge of Captivate or other content tools preferred
- Strong Microsoft PowerPoint, Visio, Word, and Excel Skills
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SAP Fieldglass Consultant Resume Examples & Samples
- Minimum 8-11years in implementing various modules of Fieldglass
- Ability to create detailed analysis and designs of minor components
- Validate design with stakeholders to ensure design satisfies the requirements
- Assist in defining and reviewing requirements for the application
- Execute unit and system testing of the design once the solution has been developed, and work closely with other team members to successfully deploy the code to production
- Performs impact analyses of new features or changes to existing features within the Fieldglass application
- Providing sound consultation on how to use the Fieldglass application as part of the contingent workforce management program
- Train other system administrators and support teams
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SAP Fieldglass Resume Examples & Samples
- Manage relationships with external agencies to execute effective media relations programs that raise awareness of SAP Fieldglass
- Garner positive coverage throughout financial, business, trade and broadcast outlets that showcase SAP Fieldglass’ expertise as an industry leader in external workforce management and services procurement
- Raise awareness of SAP Fieldglass and how it is leading the transformation of the agile enterprise workforce
- Identify opportunities to tell the SAP Fieldglass story in key markets (press releases, byline articles, SAP events, etc.) Work closely with the head of Solution Marketing to develop content in support of the above opportunities, including videos, blogs, press releases, byline articles, etc
- Create key messages and prep documents for all media interviews and brief spokespeople
- Coordinate logistics and manage agencies to execute pitches, interviews and placements
- Manage interviews where SAP Fieldglass is speaking and all follow up with reporters to ensure coverage
- Manage reporting, including weekly coverage summaries, quarterly updates, etc
- Support and execute the industry analyst relations program for SAP Fieldglass. This involves
- Bachelor’s Degree in Journalism, Communications or Public Relations
- 10 years+ experience in public and/or analyst relations
- Strong PR agency/project management skills
- Solid understanding of SAP Fieldglass’ mission, vision and value proposition
- Seasoned media and analyst relations professional
- Proven ability to align outreach and execution to broader business and communication objectives
- Strong track record of achieving communications targets
- A collaborative and inclusive approach to working closely with members of the broader marketing team and colleagues across both SAP Fieldglass and SAP
- Self-starter with a high degree of confidence, ability and motivation
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SAP Fieldglass Resume Examples & Samples
- Manages the day to day operations and strategic planning of the SAP Fieldglass website to ensure site functionality, user experience, content architecture and overall performance goals against marketing and business goals
- Oversee website development and design resources as related to ongoing website functionality and in support of campaign digital assets
- Responsible for planning, implementing and measuring Organic Search and SEO efforts. Audit and optimize SEO including keyword strategy, backlinks, copy optimization, metadata, etc. Manage search-related projects involving marketing team contributors
- Analyze and own data from website, SEO, and always-on digital marketing campaigns; and develop recommendations to optimize
- Partner with SAP counterparts to own and contribute to the SAP Fieldglass presence on SAP.com
- Works closely with content contributors to understand content and campaign needs, and how web and microsites can be built to support those objectives. Develop guidelines and train content contributors on best practices for optimization. Have a deep understanding of our content and thought leadership, and how it can be best disseminated digitally
- Provide strong internal client services e.g. quality, responsiveness, proactivity, attention to detail
- Maintain external vendor partnerships, manage their workload and prioritize to result in support of our web initiatives
- Keep abreast of digital, mobile and search trends in the industry
- 8-10 years of marketing and digital strategy experience
- 6 years minimum of digital marketing experience and leading digital properties
- Deep understanding of how to position the website in the center of the marketing mix and how to leverage it to fulfill business and campaign goals
- Ability to think mobile-first for all digital experiences and how to position content for the responsive nature of users’ experience
- Strong demonstrated expertise in organic search and SEO, how to leverage it for B2B business outcomes and how to continually optimize with fresh content on-page and back-end configuration
- Must have front-end and web-based experience including HTML, CSS, web standards; Marketo a plus
- Must be proficient in using, leveraging and training on CMS; Drupal based a plus
- Strong and deep understanding of SEO, organic search and all components of on-page, including tools such as SEMRush and Moz
- Expertise in Google Analytics and web analytics platforms; MSights a plus
- Experience project managing, partnering with and building scope of third-party development and hosting agencies
- Experience with Microsoft Office (Outlook, PowerPoint, Excel, Word)
- Familiarity with Adobe Creative Suite a plus (Photoshop, Illustrator, Dreamweaver)
- Strong sense for the interplay of UX and design
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SAP Fieldglass Resume Examples & Samples
- BA/BS in Marketing, Hospitality, Business or related field required
- 3-5 years’ experience in a marketing or event coordinator role
- Strong oral, written and presentation skills a must
- Effectively prioritize and multi-task projects
- Strong business acumen; consistently exercises sound judgment and can assimilate information from a variety of sources to recommend strategic alternatives
- Knowledge of Salesforce and Marketo a plus
- Highly proficient in the use of Microsoft Power Point, Word, Excel and other desktop software applications
- Possesses desire to work in a fast-paced environment where the work is challenging and the results highly rewarding
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SAP Fieldglass Resume Examples & Samples
- Create lightweight, portable scripts for automation of complex functions such as monitoring, database upgrades, database maintenance, data migration, metrics collection, analysis, audit evidence collection and data denormalization
- Deploy database upgrade scripts to Production environments as dictated by the application release schedule and needs of the business
- Collaborate with IT, Development, QA and Professional Services teams to manage Production and pre-production environments
- Take part in 24x7x365 DBA On-call rotation
- Create and maintain documentation for processes and policies
- Evaluate and recommend database tools
- Demonstrate an ability to be productive with minimal supervision, have a focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or clients’ business processes
- Work hard, be dedicated, but most of all have fun and enjoy the ride!
- Bachelor's degree in engineering, computer science or a related field. Advanced degree is preferred
- 5+ years of hands-on experience as a DBA
- 2+ years of proven SQL Server database performance tuning is strongly preferred
- 3+ years of Always-On/High Availability experience
- Strong time management, organization, analytical skills and the ability to identify opportunities for process improvement
- Outstanding interpersonal skills (both oral & written) and the ability to work closely with various technical teams of all skill levels
- SaaS and Cloud computing experience preferred but not required
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SAP Fieldglass Resume Examples & Samples
- Demonstrates understanding of the different browser idiosyncrasies and how they can affect application behavior
- Writes functional requirement documents to support new/changed functionality and works with stakeholders to obtain signoff
- Develops test plans and test strategies
- Manages defects and works with development team to provide resolutions
- Collaborates with offshore testing teams in India
- Complies with various process controls throughout the SDLC
- Supports business and call center teams in understanding system functionality
- Supports the production release process, which includes the ability to work late nights and extended hours approximately once a month
- Plays an integral role in the entire software development lifecycle including participation in design sessions, defining functional requirements, working with development teams, testing, and preparing code for production deployment
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SAP Fieldglass Resume Examples & Samples
- Working with the development and QA teams to gather requirements for a very complex SaaS web application
- Design test plans that illustrate the performance test approach
- Develop, Maintain, Execute Performance test scripts
- Identify and document the root cause of performance
- Ability to define problems, collect data, establish facts, and draw valid conclusions(Strong analytical Skills)
- Evaluate overall system capacity during end-to-end load tests
- Provide insight into performance bottlenecks leveraging a variety of skills and tool sets on multiple platforms
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Presales Specialist SAP Fieldglass Flex Resume Examples & Samples
- Build relationships with clients to understand their exact technical needs or issues and provide solutions with our product to assure complete customer satisfaction
- Understand the business issues and product features to determine solutions that will provide value to the business as well as the client satisfaction
- Maintain strong relationships with other sales personnel and colleagues to create a strategy for current and potential clients
- Demonstrate product to end clients and educate clients to new products and service offerings, sometimes in conjunction with Partners
- Review and write RFP responses and provide assistance to the other team members when work volume is high
- Actively contributes to continual process improvement with teams and increases product knowledge through self-study and training
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ICT Technical Product Manager for SAP Fieldglass & SAP CLM Resume Examples & Samples
- You will define product strategy, roadmap and optimize product TCO
- You will prepare product decisions and initiate execution of product development
- Safeguard the product design, integrations, and architecture
- Domain experience: Strong knowledge in SAP Fieldglass and in SAP CLM, experience of SAP MM
- IT Processes, IT tools & Infrastructure Knowledge
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SAP Fieldglass Resume Examples & Samples
- Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the use of application
- Keeps abreast of product functionality, roadmap, and trends in the industry and advises clients accordingly. Serves as a bridge between Fieldglass services and the client
- Understands and communicates client support decisions
- Uses the knowledge achieved by solving a business problem within one client case to help achieve solutions in other client cases
- Serves as a client and application subject matter expert (SME) in the management and execution of project tasks. Encourages client to efficiently use the application and effectively markets new functionality
- Approves any change to existing client designs or configurations
- Manages client enhancements by evaluating the request, understanding the gravity and impact to client’s overall goals and relationship health, and working collaboratively with Product Development
- Determines solutions for closing any gaps between the request and the ability to deliver. Shepherds accepted requests through the product development lifecycle, and manages client expectations for requests that cannot immediately be addressed within the application
- Serves as a client advocate to ensure that accepted requests aren’t diluted down, and works collaboratively to determine the possibilities for fitting requests into the release planning and testing cycle
- Leads or monitors multiple client projects of moderate scope including expansions, implementations, integrations, and enhancements
- Completes scoping documents in order to identify key drivers of time and cost
- Submits documents to or serves as an assessor to determine client commitment level, budget, and statement of work
- Coordinates resources and answers questions from other FG staff regarding client background, decision makers, and design
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SAP Fieldglass Resume Examples & Samples
- Architect the platform strategy for microservices and traditional 3-tier service architectures including IaaS, PaaS services for Microsoft Azure, AWS, Google Cloud Platform and Alibaba
- Lead research & design / PoC efforts for latest public cloud, on-premise and hybrid architectures
- Formulate and deliver training around best practices based on industry experience, trends and self-discovery
- Collaborate with multiple technology teams to deliver highly-available, performant and secure platforms across multiple regions
- Work with members of the platform team to ensure current systems are performing at peak efficiency
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SAP Fieldglass Client Sales Executive Resume Examples & Samples
- Achieve sales objectives through expanding the existing customer footprint and sales of additional services
- Develop and maintain an effective business, sales, and marketing plan for assigned client list
- Partner with Account Executive, Managed Services Providers and Sales Engineers to develop and execute effective account plans, revenue, retention and growth strategies
- Accurately qualify and prepare Sales Engineering and Professional Services staff in advance of customer demonstrations and presentations
- Develop and maintain a high level of knowledge about SAP Fieldglass' products and services, marketplace served, competitive landscape, and other business issues relevant to the position
- Properly forecast monthly, quarterly, and annual revenue numbers for assigned clients
- Document all sales contacts and activities in SAP Fieldglass’ sales tools and systems, prepare reports, manage pipeline and perform other tasks necessary to drive sales revenue and communicate activities to Sales management
- Provide constant feedback to Sales management on the client environment
- Share input with other departments in preparing sales materials and technical publications
- Be aware of, and comply with, all corporate policies
- BA in a business or technical related area of study
- Minimum of 7-10 years’ experience selling SaaS solutions, ideally in ‘hunter’ and/or ‘farmer’ role
- Knowledgeable in MSP, Staffing and Services Procurement
- Consultative sales experience
- Ability to pass a background check
- Demonstrated ability to develop and maintain effective business, sales, and marketing plans
- Proven track record achieving/exceeding quota targets
- Strong knowledge of workforce and vendor management solutions
- Demonstrated ability to successfully negotiate complex contracts
- Strong ability to create sales presentation messages, positioning statements, and other sales collateral
- Demonstrated ability to work both independently and as a collaborative team achieve goals
- Ability to perform in a dynamic and fast-paced environment
- Interacts with sales, marketing and external partners
- Flexibility in work schedule is required
- Various means of travel is required, including air travel
- This is a home office based position. (Chicago office, Dallas home)
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SAP Fieldglass Resume Examples & Samples
- Identify sales opportunities through direct prospecting, lead follow up, networking and partner relationships
- Develop and maintain relationships with co-selling partners (Managed Service Providers)
- Be an active team player both on the sales team and throughout SAP Fieldglass to help meet company objectives
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SAP Fieldglass Resume Examples & Samples
- Architect the cloud networking strategy for microservices and traditional 3-tier service architectures
- Lead research & design / PoC efforts for latest public cloud & on-premise networking architectures
- Formulate and deliver training, guiding principles, patterns and best practices based on industry experience, trends and self-discovery
- Collaborate with multiple technology teams to deliver highly-available, performant and secure networks across multiple regions
- Bachelor's or Master’s degree in Computer or Information Science, Engineering, MIS, or related course of study
- 5+ years designing & implementing enterprise datacenter layer 2 and layer 3 networks including
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SAP Fieldglass Resume Examples & Samples
- Collaborate with developers and the Professional Services team to quickly resolve reporting and database issues using technical, analytical, and communicative skills
- Serve as a liaison between the Report Development team and the QA, DBA, and Professional Services teams
- Facilitate the common understanding of reporting requirements between those requesting the functionality and the developers coding it
- Become familiar with the Fieldglass application functionality, which includes an understanding of the User Interface, as well as the database backend
- Review, analyze, validate, and provide feedback on reporting requirements to technical and non-technical stakeholders
- Review and analyze SQL queries, views, functions, and stored procedures to ensure they function properly and efficiently
- Troubleshoot large SQL queries and their output against expected results
- Pull from a wide breadth of technical and business knowledge in order to solve all types of reporting issues
- Create documentation for current and future reporting functionality and processes
- Demonstrate an ability to be productive with minimal supervision
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SAP Fieldglass Resume Examples & Samples
- Act as the primary client contact for their assigned client(s) for issue escalations, support reviews etc
- Become the SME for the clients they are assigned which includes but not limited to expertise in the client company’s configuration, custom solutions, integrations, processes etc
- Must utilize high level elicitation skills to gather pertinent information to provide customer expected solutions to incidents
- Lead client reviews in relation to support and participate in client meetings as requested by client and/or internal teams relevant to support
- Act as the primary client SME point of contact for internal team members
- Create and deliver scheduled trainings on topics specific to their client configurations, custom processes, integration etc. to the existing support teams to elevate the level of knowledge and support within the Application Support organization
- Partner with internal teams i.e. Account Services and Operations to ensure support and service experience meets/exceeds clients’ expectations, and communicate key operational and service impacts that ensure the health and wellness of the client support portfolio
- Actively engaged that support standards, policies and procedures are delivered to minimize operational risk
- Foster a healthy balance by finding a win-win between client experience and operational risk
- Bachelor degree or equivalent work experience engaged with clients providing services and/or support at the application support, account management or project level
- Experience with developing and delivering presentations to both internal teams and clients of various levels
- Ability to own the client engagement through creation of an improvement plan, issue resolution and delivering on goals with little to no supervision
- Advanced ability to quickly identify issues and communicate a plan of action to both internal teams and clients
- High level of working knowledge for all facets of the Fieldglass application
- Ability to communicate issues/solutions to technical level of the target audience internally and client facing
- Have natural ability to lead a group of people to ensure a client’s issue is addressed timely
- Ability to think critically and make positive contributions to the overall success and structure of the team itself
- Bachelor degree and 2 plus years of relevant experience in direct client engagement leading strategic and tactical initiatives
- Advanced technical knowledge of the Fieldglass application and relevant technical functions i.e. integrations, networks, SQL etc
