SAP Fieldglass Job Description
SAP Fieldglass Duties & Responsibilities
To write an effective SAP fieldglass job description, begin by listing detailed duties, responsibilities and expectations. We have included SAP fieldglass job description templates that you can modify and use.
Sample responsibilities for this position include:
SAP Fieldglass Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for SAP Fieldglass
List any licenses or certifications required by the position: VCP, CISA, MCTS, SAP
Education for SAP Fieldglass
Typically a job would require a certain level of education.
Employers hiring for the SAP fieldglass job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Information Science, Engineering, Computer, Business/Administration, Technology, Business, Information Technology, Mathematics, Management Information Systems
Skills for SAP Fieldglass
Desired skills for SAP fieldglass include:
Desired experience for SAP fieldglass includes:
SAP Fieldglass Examples
SAP Fieldglass Job Description
- Contribute in brainstorming on complex requirements, both internally directly with customer, participate in customer discussions on the roadmap and QBRs
- Responsible for assessing technical issues and developing system solutions for the deployment and the ongoing support of cloud based products and solutions
- Manage reporting, including weekly coverage summaries, quarterly updates
- Analyze and own data from website, SEO, and always-on digital marketing campaigns
- Works closely with content contributors to understand content and campaign needs, and how web and microsites can be built to support those objectives
- Provide strong internal client services quality, responsiveness, proactivity, attention to detail
- Manage event staffing and speaker coordination, including registrations, accommodations, instructions for onsite personnel, and travel coordination if needed
- Track and manage conference related budget to ensure alignment with spend
- High touch approach with customer service focus
- Sourcing and ordering of event giveaways
- VCP or MCTS certification a plus
- Experience with micro-kernel and container technologies, Nano, vSphere Integrated Containers, Docker
- Experience with source control systems (Git preferred)
- Windows system administration (Linux system admin skills are a plus)
- Experience with Web Services Deployment
- Ability to communicate effectively with senior management clients
SAP Fieldglass Job Description
- Understand the business issues and product features to determine solutions that will provide value to the business the client satisfaction
- Act as the primary client contact for their assigned client(s) for issue escalations, support reviews
- Become the SME for the clients they are assigned which includes but not limited to expertise in the client company’s configuration, custom solutions, integrations, processes
- Serve as a support advocate for clients by providing clear & timely communications, influence/lead proper incident management and utilize excellent judgment skills to properly prioritize and manage issues to resolution
- Create and deliver scheduled trainings on topics specific to their client configurations, custom processes, integration to the existing support teams to elevate the level of knowledge and support within the Application Support organization
- Partner with internal teams Account Services and Operations to ensure support and service experience meets/exceeds clients’ expectations, and communicate key operational and service impacts that ensure the health and wellness of the client support portfolio
- Become familiar with the Fieldglass application functionality, which includes an understanding of the User Interface, the database backend
- Configure the test and production environments
- Respond to client requests by staging data in test environment and performing appropriate tests to determine if ideas work
- Identify gaps in quality or quantity of client data and ensure data fits the formats required
- Support the customer through initial setup by leading them through a series of analysis meetings to make setup decisions and gather required organizational data
- Key customer contact during the setup project, aligned with the customer project manager
- Support data gathering, validation, and loading
- Provide standard application training
- Use Application Development Lifecycle knowledge and technical skills to collaborate with Product Management and Development teams to resolve issues
- Software support experience within a tech organization
SAP Fieldglass Job Description
- Schedule and lead key project routines such as meetings, status reporting, issues management and mitigation
- Excellent hands on experience in Jquery, Javascript, CSS, HTML 5.0
- Should have expertise in UI tools like Photoshop
- IDE tools Eclipse, Notepad++, Idea would be preferred
- Writes Code for newer functionalities and participates in maintaining the existing code base
- Manages defects and works with QA team to provide resolutions
- Should be able to adapt to new technologies
- Participates in the interviewing, selection, and training of Integration Services staff
- Decides project resourcing
- Works with management peers and leadership to identify and implement initiatives to improve employee productivity, professional growth and retention
- Must have front-end and web-based experience including HTML, CSS, web standards
- Must be proficient in using, leveraging and training on CMS
- Sourcing Process Knowledge Skills (Source to agreement, Implement agreement and Purchase to Pay)
- Develops, communicates, and manages team goals to support organizational objectives
- Coaches team to adhere to Fieldglass project processes, procedures and standards
- Engages and monitors direct reports for adherence to Fieldglass operational processes, procedures and quality standards
SAP Fieldglass Job Description
- Guides team on strategies to mitigate project risks
- Consolidates and communicates status of direct report’s projects, improvement initiatives, and weekly routines to ensure major successes and risks are understood by Fieldglass management
- Supports direct supervisor in preparation of materials for customer, partner and marketing events as required
- Supports the Fieldglass Sales team in the sales process, if required
- Manage and coordinate development activities and be the technical expertise for the team
- Analyze and translate functional specifications change requests from approved business cases into technical specifications for development
- Be eager to learn newer technologies and be able to implement the same as needed, with minimal guidance
- Support in the creation and maintenance of Requirements Documentation and Business Cases
- Create complete Test Cases based on requirements documentations
- Pull from a wide breadth of technical, experiential, and business knowledge to solve complex data exchange problems
- Serve as a liaison between Development, QA, DBA, and third party (just to stay consistent with above mention of 3rd party) software companies
- Field and respond to questions related to Integration Configuration features
- Walk non-technical resources through complex and complicated configuration scenarios
- Act as a single point of contact for all Professional Services questions related to Integration
- Track trends in requests to contribute to roadmap of future enhancements
- Serve as a liaison between Development, QA, DBA, and Professional Services teams
SAP Fieldglass Job Description
- Monitor system, application, and network service trends and take proactive measures to ensure reliability and performance exceeds stated objectives
- Manage SRE systems and applications
- Review, analyze, validate, and provide feedback on integration software requirements to non-technical and technical stakeholders
- Derive test cases from finalized integration requirements
- Pull from a wide breadth of technical, experiential, and business knowledge in order to solve complex data exchange problems
- Inform internal and external management and relevant personnel of project status, risks, issues, risk mitigation plans and other implementation responsibilities
- Master the capabilities of the system and advise customers on how to most effectively use the solution, including modifying customers' existing processes and procedures to deliver the required program benefits
- Partnering with the Fieldglass Account Services and Product Support to establish a seamless transition from project mode to business as usual (BAU) mode through the engagement lifecycle
- Provide thought leadership and industry knowledge on how to implement contingent workforce and services procurement programs
- Internal mentorship – act as a mentor for project team members, providing support and guidance through the engagement
- Knowledge upskilling – Contribute to internal knowledge share sessions (KSS) and support the Professional Services maturity model
- State instructional end goals and create content supporting course goals
- Apply proven instructional design theories, practices and methods
- Create supporting material/media (audio/video, simulations, role-plays, games, instructor guides)
- Collaborate with team members to achieve departmental goals
- Develop and administer project timelines, risks, actions, and roles