Senior Analyst, Performance Resume Samples

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Experience Experience

Philadelphia, PA

Senior Analyst, Performance Mgmt

Philadelphia, PA

Mills-Mitchell

Philadelphia, PA

Senior Analyst, Performance Mgmt

Working knowledge of 360 and Planon work order systems and their reporting functions
Partner with operations team to develop vendor assessment and perform productivity studies
Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools
Provide benchmarking support for Solutions Managers, SDs and Pricing
Single point of contact on account for all SharePoint site administration and development
Working with the account team, plan and prepare annual expense and capital budgets
Win/Loss tracking and management of Client Debrief process and related reporting

Philadelphia, PA

Senior Analyst Performance & Reward

Philadelphia, PA

Wuckert-McClure

Philadelphia, PA

Senior Analyst Performance & Reward

The role holder will work under the general direction of the direct line manager, and other Performance & Reward team members
Contribute specialist expertise in the development of region or business line compensation structures and incentive plans
Support senior Specialists in managing local benefits framework and policies
Awareness of the Operational Risk scenarios associated with the role and ensures that all actions take account of the likelihood of operational risk occurring
Support the implementation of relevant Performance & Reward policies and programmes within the business, aligned with Group Performance & Reward, and coordinate key strategic processes, working through the Generalist teams
Deliver timely considered analysis of complex data to inform senior HR and business decision-making
Provide specialist analysis, market sector knowledge and research to support the implementation of Performance Management and Reward strategies, policies, practices and programmes which align to the business strategy with focus on Executive Compensation

present

Chicago, IL

Credit & Debt Performance Senior Analyst

Chicago, IL

Miller, Padberg and Koepp

present

Chicago, IL

Credit & Debt Performance Senior Analyst

present

Identify and implement policy and process improvements through enhancing existing policies or developing new ones
Understand bad debt drivers and work to improve our bad debt metrics
Develop & implement tools and processes to extract and manipulate data from various systems / resources including development of ad-hoc reports in order to solve operational issues and/or improve existing processes
Develop & implement tools and processes to extract and manipulate data from various systems / resources including development of ad-hoc reports in order to solve operational issues, strategy views and/or improve existing processes
Participate in process improvement projects, and support other management directives as prescribed
Responsible to monitor and manage accuracy as well as on time delivery for all reports provided by DE external vendors
Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives

Education Education

Bachelor’s Degree in Accounting

University of Oregon

Bachelor’s Degree in Accounting

Skills Skills

Ability to convey technical information in an accessible and understandable manner
Ability to research issues and provide appropriate solutions
Excellent customer service skills
Strong critical thinking skills
Ability to manage competing priorities
Intermediate to advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel
Ability to develop complex business models
Ability to communicate clearly and concisely, visually, orally and in writing
Ability to organize large volumes of data for compilation, analysis and retrieval
Ability to work both independently and as part of a team

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15 Senior Analyst, Performance resume templates

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Senior Analyst Performance & Reward Resume Examples & Samples

Bachelor’s Degree in Human Resources, Finance, Accounting or a related field preferred
Minimum of five years proven professional compensation experience or equivalent
CCP designation preferred
Proved professionalism with solid written, verbal and interpersonal skills with the ability to build partnerships across all organizational levels
Demonstrated analytical and reporting skills and the ability to recognize trends
Proven organizational and project management skills
Previous experience in a complex corporate environment
Ability to work toward and achieve deadlines

Senior Analyst, Performance Measurement Resume Examples & Samples

Manage the supplier performance measurement process
Develop operational measures, targets and thresholds relevant to supplier performance measurement
Develop and monitor the balanced scorecard and dashboards for the leadership and various governance forums
Revisit regularly and implement, if required, new supplier performance measurement metrics and processes, and adjust/optimize these processes as required; ensure business value is being achieved from these processes
Report performance trends and improvements to senior management
Contribute to the development of tools and processes which make our team and suppliers more efficient and effective
Translate client vision related to Global Resourcing Supplier Performance management
Reporting into project/program high level scope and design
Seek out industry trends and organization knowledge to understand alternative approaches / solutions
Determine best solutions incorporating build, buy or wait recommendations for problem at hand
Contribute toward business results as a partner/influencer
Create metrics and manage with a higher level of information i.e. at the trends and management indicator level
Knowledge of common technology platforms
Knowledge of IT Standards, Methodologies, CMM and audit requirements
RBC Technologies & Operations specific Strategies & Critical Success Factors
Trends in the marketplace/ technology, specifically in Global Sourcing (or Resourcing) space
RBC HR philosophy, principles, direction, policies & guidelines
Talent Management process (recruitment/selection, performance management/, performance development/ coaching, reward/recognition)
Workforce Planning

Senior Analyst, Performance Analytics Resume Examples & Samples

Minimum of 4 years of experience working in the financial, or related, industry
Knowledge of Excel, Access, PowerPoint and other MS Office tools
Familiarity with contact centre technology and performance metrics

Senior Performance Measures Analyst Resume Examples & Samples

Administers day-to-day operations of the performance measures program. Develops and produces special and periodic reports for key metrics. Provides performance measures analyses and information to internal customers. Troubleshoots, identifies, track, and ensures resolution of issues. Conducts analyses as needed for management decision making and communicates results
Develops and maintains text analysis models with the use of a third party tool. Ensures text analysis is accurate according to department guidelines
Analyzes current tools, system or database and makes recommendations for development, improvement or simplification. Assesses benefits to be derived from systems improvements and quantifies impact to business unit. Defines business requirements based on business needs. Works with IT partners, functional analysts and vendors on small to medium projects to coordinate system enhancements
Assists department manager with planning and implementation of special projects. Participates in teams that assist in designing and developing new and improved processes, tools and system enhancements
Assists in design and development of new and improved processes, tools and system enhancements to support performance measures requirements. Acts as subject-matter expert on cross-functional teams to provide recommendations on new initiatives or projects
Creates and distributes visual reports communicating complex data analysis and trends
Performs research and analysis for new initiatives; identifies, analyzes and communicates trends and issues affecting performance measures results. Works cross-functionally to understand strategic business needs and provides analysis, interpretation, and recommendations for key decision making
Supports the development of Customer Care strategic and operating plans. Identifies and communicates risks and opportunities within performance measures results
Progressive responsibility in data analysis, reporting and problem solving, including business performance measurement 5 years
Data Analysis in a Contact Center or comparable environment 5 years
Experience working with and merging large volumes of data from different data sources 5 years
Data manipulation, analysis and statistical modeling 2 years
Data mining and statistical analysis software 2 years
Project management 2 years
Experience in model building, text and sentiment analysis 2 years
Data visualization and presentation 2 years
Workflow process design and documentation 1 year
Cost and finance analysis 1 year
Ability to communicate clearly and concisely, visually, orally and in writing
Intermediate to advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel
Ability to work with software and data management systems
Advanced knowledge of customer service principles and practices
Business analysis skills, with the ability to problem solve, troubleshoot, see implications, and provide consultative solutions and recommendations
Understanding of applicable business issues and business strategies
Advanced skills in statistical analysis

Senior Analyst Performance Management Resume Examples & Samples

40% Performance Measures Reporting
30% Performance Metric Calculation & Analysis
20% Communication and relationship management with GTI Teams
10% Continuous Learning

Senior Analyst, Performance Resume Examples & Samples

3+ years of Home Entertainment operations experience strongly preferred
Inventory planning or forecasting experience is a plus
Strong working knowledge of Microsoft Office applications (MS, Word, Excel, Access, Outlook, PowerPoint, and Visio)
Proven interpersonal, verbal and written communication skills

Senior Analyst, Performance Mgmt Resume Examples & Samples

Support and implement “Best in Class” reporting
Identify tactical and strategic opportunities, gaps and financial risks through collaboration with cross functional teams
Provide detailed forecasting including budget vs. actual and forecast vs. actual spending reports down to site level and summary reports for the leadership team
Manage monthly closeout to ensure SOX compliance with JLL Corporate
Financial acumen and analytical ability
Strong computer skills including Microsoft Office Suite, JD Edwards E1 & Insight
Strong analytical background with an ability to quickly grasp new concepts and techniques
Ability to work with multiple teams and constricted timelines
Ability to think critically and solve “out of the box” problems with limited guidance
Bachelor’s Degree in Finance, Statistics, Computer Science or relevant field (or equivalent experience)
Background and knowledge of Facilities Management preferred
Proven experience managing direct reports
Self-motivated, confident and energetic

Senior Analyst, Performance Mgmt Resume Examples & Samples

Ability to collaborate across many levels within JLL. Prior use of systems and tools used to extract and analyze data
Strong leadership, organizational and execution skills
Provide Business Analytics for all sales activities primarily focused in the Americas (including EMEA IFM), as well as coordinating all global reporting to support the SD Global Board and ad-hoc requests of the CS Global Board
Provide benchmarking support for Solutions Managers, SDs and Pricing
Partner with CS Marketing on Prospecting related activities
Monitor and keep pipeline up to date
Solely responsible, under the direction of line manager, for the management and enhancements of our sales enablement tool – Client First - including training
Maintain and enhance Estimating/Pricing tools
Collect and distribute deal analytics
Win/Loss tracking and management of Client Debrief process and related reporting
Coordinate and conduct bi-weekly team meetings focused on best practice sharing
Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools
Generate all sales reports in a timely manner
Provide analysis and executive summary write-ups to support all reports that are suitable for a C-Suite audience
Be creative and proactive in the role
Ensure all Client First information is up-to-date at a 90% accuracy level
Build relationships and trust with all SD and Solution Team colleagues in order to drive an efficient and productive operation
Be a leverage point for the Sales and Solution team

Senior Analyst, Performance Management Resume Examples & Samples

Provide detailed financial analysis to enable finance partners to provide commercial and financial advice, on both strategic & operational initiatives
Assist in the production of financial and non-financial results, performance drivers, scenarios and recommended action plans Contribute towards the production of year end reporting close
Provide insight and analysis on change initiatives, financial implications, resourcing commitment and delivery dates
Provide input into the Strategic and Operation Plan to ensure Business commitments and objectives are met
Assess, analyse, and investigate aspects of financial reporting, including understanding of variances to Business plan/expectations
CA/CPA or other similar post graduate qualifications in Finance or related Accounting subjects

Performance Measures Senior Analyst Resume Examples & Samples

Prior experience (2-4+ years) working with performance management systems is essential
Candidates must be familiar with the theory of change to help evaluate and design new measures as required
Must have strong quantitative and qualitative analytic skills to help develop new performance measures for an IT organization
Familiarity with VA OI&T organization and systems is desirable
Coach and mentor junior staff members

Senior Source Performance Analyst Resume Examples & Samples

The TCPED process, the imagery requirements life cycle, and training in collection requirements, collection strategies, and the end to end systems of the IMINT cycles
Multi-sources to include airborne and commercial imagery collection and requirements process
Qualitative and quantitative methods to support development of new metrics, analytical techniques and tools in assisting with measured multi-source satisfaction and performance
NPAT, basics of how to query for performance data, basic knowledge of SQL
Current NTM constellation, orbitology, tasking, sensor specific traits, etc
Web Fishtools, GR tool, PMAA and other tools available to Collection Managers or related tools

Senior SD Performance Analyst Resume Examples & Samples

8+ years of IT experience with strong technical knowledge primarily with mainframe (COBOL, CICS, VSAM, JCL, PROCS, IMS and DB2)
Experience with tools like Xpediter, File Aid and Control M
Familiar with Agile or other rapid application development methods
Requires knowledge and understanding of architecture, application systems design, as well as a detailed understanding of applicable programming methodologies
Prior experience leading intermediate and large-sized projects
Demonstrated ability to problem-solve in the technology space under extreme pressure and tense situations
Familiarity with incident, problem, and change management tools (preferably ServiceNow)
Subject matter expertise in maintenance services, with an understanding of key maintenance metrics
Experience providing post-implementation and ongoing production support, as required
Experience developing post-implementation reviews and driving root cause
Must possess strong written and verbal communication skills, with the ability to influence cross-functional teams, business and vendor partners, and technology leaders
Bachelor's or Master's degree in Computer Science, Information Systems, or other related field, or has equivalent work experience in software development/maintenance
Prior work experience in a production/service/operations support environment will be a plus
Experience with merchant processing is a plus
Experience with distributed applications: Java / J2EE technologies (interactive, web services, database, midrange, analytics, reporting, etc is a plus

Ops Performance Senior Analyst Resume Examples & Samples

High level of proficiency in the use of Excel, MS Access, and other Microsoft Office applications
Bachelor's degree in accounting, finance, computer sciences
Minimum of 6 – 8 years financial analysis, database or related experience

Senior Trade Performance Analyst Resume Examples & Samples

Partner with sales organization to drive actionable planning solutions and trade efficiencies linked to our retailer specific promotional plans
The individual will bring visibility, transparency, and analytical rigor to pricing and trade promotions working closely with cross functional partners (Pricing Strategy, Analytics & Insights, CSP, and Sales/Brand Finance)
Analyze pricing and merchandising impacts across different customers and regions
3+ years business experience, preferably within CPG industry with work history consisting of [trade] analytics, business development, category management, and/or finance experience
Advanced computer skills – proficient in all Microsoft Office applications: Excel, PowerPoint, Word, as well as database management
Strong problem solving and conceptual thinking abilities
Effective leadership and strategic influencing skills

Senior SD Performance Analyst Resume Examples & Samples

Manages Standards and Compliance program strategy, contributing information, analysis and recommendations to support organizational objectives
Establishes Standards and Compliance operational strategies by evaluating trends, establishing critical measurements and remaining abreast of regulatory developments within or outside of the organization
Develops and ensures effectiveness of organizational control systems
Serves as subject matter expert to the organization specific to Standards and Compliance and provides input to business strategy as related to regulatory requirements
Facilitates development of policies and procedures supporting service delivery quality and regulatory compliance
Monitors and communicates progress of program delivery and ensures timely and effective communication associated
Influences organization to ensure appropriate resourcing and engagement occur throughout execution
Conducts periodic internal audits, identifying non-conformances and monitoring corrective action
Pro-actively anticipates and evaluates compliance related risks and ensures appropriate mitigation planning is in place to avoid compromising delivery and quality
Monitors, assesses and contributes to continual process improvement or re-engineering activities
Communicates with key stakeholders regarding Standards and Compliance program strategy and direction
Works to ensure best practices relating to business processes and undergirding technologies / tool sets are communicated, understood and implemented within teams
Serves as an expert resource to Directors / Senior Leadership in regard to Standards and Compliance initiatives
Provides coaching, guidance and expertise to Service Delivery Engineers / Technicians and in some cases Directors as appropriate within scope
In depth knowledge of industry standards and regulatory requirements
Experience with audit/compliance and governance (ISO preferred)
Strong technical writing experience and skill required
Bachelor’s Degree in related field required; advanced degree preferred
Extensive business/industry work experience, with proven experience in leadership
Portfolio, Program, Project Support

Senior Analyst, Ops Performance Resume Examples & Samples

Proficient in use of macros and VB script within Excel
Advanced user of database, financial reporting and business warehouse systems
Track record of effectively translating business requirements / requests into efficient reporting
Excellent communications, presentation and interpersonal skills
Strong ability to rapidly assimilate complex data and make decisions
Strong drive for results including demonstrated initiative necessary to anticipate, recognize and solve for challenges/problems
Sensitive to deadlines and strive to deliver quality information in a timely manner while handling multiple priorities
Must demonstrate customer focus (internal and external), attention to detail, command skills, and ability to deal with ambiguity
Able to manage through influence and collaboration

Senior Fixed Income Performance Analyst Resume Examples & Samples

Support the provision of high quality attribution and investment risk analysis
Responsible for developing relationships with our investment desks and other areas of the business
Develop team through mentoring of less experienced team members
Minimum 5 years experience of Investment Performance and Risk analysis
Minimum 2 years experience within an Investment Management environment
Knowledge of fixed income attribution analysis
Self-starter with ability to generate new ideas under own initiative
Ability to work effectively under pressure
Effective decision making

Operational Performance Senior Analyst Resume Examples & Samples

High School Diploma, GED or equivalent education required
2 or more years of analytical experience required
Previous SWA experience preferred / previous airline operations experience preferred
Previous Southwest Airlines experience preferred or previous airline operations experience preferred
Must be able to work well with others as part of a Team; professionally interact with other departments, labor groups, and the public; work well under pressure
Must have strong data manipulation skills and understand how data relate
ESSbase, SQL, strong MS Excel/Access experience preferred
Must possess or demonstrate ability to team with Technology and/or other operational groups to continuously enhance OTP data
Must be able to meet deadlines
Must be able to take initiative and work independently
Must be able to analyze problems and make sound decisions
Has courage to make decisions with limited amount of available information within a tight time-frame
Good written and oral communication skills are required
Ability to type and/or use a computer keyboard with sufficient speed and accuracy to meet the demands of the job
Must be able to master current and emergent PC software packages
Job duties include, but are not limited to, detailed work, confidentiality, reading documents, problem-solving, Customer contact, multiple concurrent tasks, and frequent interruptions
Must meet confidentiality expectations as to the confidential, proprietary and sensitive Company information
Must be a U.S citizen or have authorization to work in the US as defined by the Immigration Reform Act of 1986

Credit & Debt Performance Senior Analyst Resume Examples & Samples

Develop & implement tools and processes to extract and manipulate data from various systems / resources including development of ad-hoc reports in order to solve operational issues, strategy views and/or improve existing processes
Communicate credit department and company payment policies by assessing credit risk and established credit limits
Participate in process improvement projects, and support other management directives as prescribed
Provide analytical support to credit and collections department to control credit exposure, cash flow and minimize the risk of bad debt
Responsible for internal and external reporting with control to accuracy and providing variance explanation, capable to provide recommendation for reporting enhancement
Develop business case and L&G (Loss and Gain) analysis for all recommendations and initiatives
Responsible to monitor and manage accuracy as well as on time delivery for all reports provided by DE external vendors
Analyze customer financial condition and authorize customer credit lines
Identify and implement policy and process improvements through enhancing existing policies or developing new ones
Develop & implement tools and processes to extract and manipulate data from various systems / resources including development of ad-hoc reports in order to solve operational issues and/or improve existing processes
Understand bad debt drivers and work to improve our bad debt metrics
Regularly participate in the executive review meetings to ensure kpi/metrics are met according to LE and Plan

Senior Performance Measures Analyst Resume Examples & Samples

Data Preparation: Extract data from various databases; perform exploratory data analysis, cleanse, massage, and aggregate data
Data / Statistical Analysis & Synthesizing: Conducts analyses as needed for management decision making and communicates results. Builds and maintains analysis models
Insights Packaging & Presentation: Develops and produces special and periodic reports for key metrics. Create impactful visual representations of analytic insights and concise summaries of methodology geared to audience needs; present selected portions to stakeholders
Business Consulting: Possesses in-depth business knowledge; Initiates and drives discussions with business partners to identify business issues needing analytic solutions
Insights Operationalization & Automation: Develops processes to automate and scale insights. Works with IT partners, functional analysts and vendors on small to medium projects to coordinate system enhancements
Process Improvement: Assists in design and development of new and improved processes, tools and system enhancements to support performance measures requirements. Acts as subject-matter expert on cross-functional teams to provide recommendations on new initiatives or projects
Financial Planning: Supports the development of Field Support Center strategic and operating plans. Identifies and communicates risks and opportunities within performance measures results
Increasingly responsible experience in data analysis, reporting and problem solving, including business performance measurement
BA/BS w/ concentration in quantitative discipline - Stats, Math, Comp Sci, Engineering, Econ, or similar
Statistics, data manipulation & mining
High levels of intellectual curiosity and ability to work independently
Passion for problem solving and developing new solutions quickly

Senior Analyst Operational Performance Analytics Resume Examples & Samples

Analyzes qualitative and quantitative data and identifies performance improvement opportunities via Microsoft Pivot tables, cross-tabs or via other tools. Proactively determines areas for drill-down focus and conducts analyses to understand the drivers of performance gaps
Coordinates with statisticians for development of key driver analysis, statistical linkages and calibration between metrics
Documents current operational processes as part of root cause analysis and input to improvement initiatives; identifies possible gaps that may be contributing to lower key metric results
Contributes to analytic/engagement plan development based on analytic findings, metric performance, and client business needs
Contributes to recommendation/initiative development based on results of analysis
Develops updates to reflect current status of activities; monitors progress against action plans; monitors call center operational performance on goals and objectives; isolates initiative effectiveness on improving key performance metrics
Produces documentation of key insights quality analysis or root cause work, solution recommendations, solution business cases and action plan results for incorporation into internal or client reviews
Bachelor’s degree in related field from a four-year college or university with four to six years related experience preferred
Demonstrated ability to comprehend, analyze, and interpret
Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
Strong customer service disposition and sense of professionalism
Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
Demonstrated ability to take initiative and ownership with focus continuous improvement
Six Sigma Green Belt certification preferred
Up to 10% travel may be required

E&A Senior Performance Analyst Resume Examples & Samples

Relevant degree with recognised national or international professional accountancy qualification e.g. CIMA, ACCA,ACA,CPA
Fluent English knowledge
Second European language knowledge is nice to have
Good understanding of finance, business operations
Proven experience working with diverse cultures
Ability to quickly assess areas requiring attention and/or intervention, with a demonstration of business partnering to drive business performance
Strong impact, interpersonal and communication skills with proven capability to influence peers & leadership in order to make a significant contribution to the business
Able to assimilate data to identify key issues and aid decision making, able to anticipate future situations and plan ahead to meet them

Senior Analyst Performance Improvement Resume Examples & Samples

Monitors the completeness of data collection with Coding
Analyzes, organizes, and formats relevant data and prepares findings in a comprehensive established summary report to Performance Improvement Team members, Project Managers and other team members as assigned. Material should be complete and organized with common methodology, consistent formatting, up-to-date templates, and sourced accordingly
Employs data driven methods to track performance trends over time highlighting the success or failure of practices to improve their performance metric by metric
Designs, documents and employs analytical tools that assist Performance Improvement Team members, Project Managers and other team members with reports that are easily comprehended such as dashboards, statistics, graphs, images and lists, etc
Provides assistance to practices onsite, as requested
Provides suggestive content to consistently improve deliverable work and provide Performance Improvement Team members, Project Managers and other team members with alternative approaches, as needed
Assists Performance Improvement Team leads in coordinating conference calls, and on-site project activity, as needed
Responds to PIT leads requests in a timely and efficient manner via phone conference, email, and/or occasionally on site
Standardizes deliverables, builds internal consensus and rolls out new methodologies, templates, and/or other deliverables under the direction of Company’s leadership team
Participates in Company’s seminars other PIT activities as directed
Provides assistance to other in-office staff members as needed and approved by Supervisor
May be required to complete work assignments and provide occasional client onsite support before and/or after normal business hours dependent on client deadlines and other staff commitments
Undergraduate degree in Business, Accounting, Finance or other analytical field; advanced degree preferred but not required
3 - 5 years of related experience; healthcare financial and data analysis required

Performance Acceleration Senior Analyst Resume Examples & Samples

Contribute to the definition of the initiatives to achieve the objectives defined in the project brief to drive Manufacturing Excellence in Nestlé
Set objectives and define clear standards for success in the area of responsibility and develop project planning, follow up and governance
To conduct thorough analyses of losses and opportunities in the supported factory operations; select the best method to approach each challenge and develop the solutions with key users and stakeholders
Deploy Focused Improvement (FI Pillar) methodology
Co-lead the initiatives and coach members from the supported units in the responsibility area in compliance with Manufacturing standards and practices
Develop relationships with stakeholders & sponsors, built credibility and trust, anticipate reactions & find common ground for the benefit of the company
Full project responsibility including budget and project deliverables
Lead, coach and develop a team of 6-12 members
Master of Science Degree in Engineering (E.g. Mechanical, Industrial Engineering)
Min. 2-3 year’s experience in factory environment, in line functions or specialist roles within Production, Quality, Engineering or similar background in consultancy. Preferably in leadership positions leading other people
Exposure to problem solving tools such as Six Sigma (DMAIC& SMED) and Loss Tree Analysis is an advantage
Ability to successfully lead projects, preferably cross-functional or above the market level projects and coach a multi-functional and multi-cultural team
Fluent in English, plus at least 1 or 2 major languages
Strong motivation to travel worldwide (min. 90% constant travel each year) and pursue an international career in Manufacturing is a must

Senior Analyst Performance Analytics Resume Examples & Samples

Report and analyze Key Performance Indicators (KPIs) and other key metrics for the direct online channels
Develop and deliver online channel analysis and insights with actionable recommendations that drive strategic and tactical decisions related to web optimization and overall online channel strategy
Evaluate the impact of website functionality changes in real-time as they are released to ensure revenue, operational functions, or the overall user experience are not adversely affected
Work with Product Owners to set KPIs for Digital Channels initiatives and create business requirements for new data elements to ensure sufficient analytics is in place to measure success
Study the shift to mobile technologies and their effect on both web design and customer behavior
Perform multi-channel analysis to understand the role and success of digital in the context of the system (digital, kiosk, agency, reservations, etc)
Define scope of projects by mining offline data sources. This requires writing ad hoc SQL queries by determining output variables, joining and nesting different data sets, and formulating search criteria
Undergraduate degree in Statistics, Business, Engineering, Mathematics, Economics or equivalent experience/training
At least 2 years’ experience in an analytical business field such as Revenue Management, Marketing, Planning, or Scheduling
Strong analytical capability, including application of quantitative reasoning to resolve complex problems, knowing when to aggregate results vs showing trends, defining appropriate comparison periods, and properly controlling for external variables
Experience obtaining, analyzing, and presenting project results
Experience in transforming raw data into meaningful information to discern and identify trends from data
Demonstrated ability to work independently, work additional hours when necessary, and perform effectively under pressure
Experience as part of a team/group putting forth recommendations
Detail-oriented; self-motivated
Ability to negotiate project priorities with several internal clients
Knowledge of marketing theories and general eCommerce practices
Proficient with Microsoft Office software (e.g. Word, Excel, Outlook, PowerPoint)
Web and travel/airline experience
Experience with web analytics applications (Site Catalyst/Omniture/Adobe Analytics, Core Metrics, Tealeaf, Google Analytics, etc.)
Experience with eCommerce or marketing/financial analysis
Experience creating and analyzing A/B and multivariate tests

Senior SQA Performance Analyst Resume Examples & Samples

Advanced level of knowledge on testing concepts, methodologies and processes
QA Performance testing experience with proven abilities to design, constructs, customize and maintain testing scripts for hybrid testing frameworks
Working experience on Testing Tools like HP UFT (QTP), HP ALM, HP Load Runner, JMeter, JIRA etc
Provide technical assistance in identifying, evaluation, and resolving complex test problems
Coordinate the performance testing effort from beginning to end by

Senior Analyst Performance & Reward Resume Examples & Samples

Provide specialist analysis, market sector knowledge and research to support the implementation of Performance Management and Reward strategies, policies, practices and programmes which align to the business strategy with focus on Executive Compensation
Business environment/maturity
Legal/regulatory environment. Talent market
Knowledge of the business markets and commercial dynamics; familiar with the financial and operational language
Well rounded knowledge of financial services performance and reward practices in global organizations in areas of expertise
Proven track record of successful support in the implementation of complex specialist initiatives
Extensive knowledge of legal and regulatory environment. Well developed presentation skills
High level of numerical and analytical skills

VP-senior Distributed Capacity & Performance Analyst Resume Examples & Samples

5 years of experience in an Information Technology leadership or program management position
Expertise in capacity planning, systems performance analysis, and optimization in a distributed environment with focus on VMWare ESX
Experience in architecture, sizing, tuning, and optimization for software containers, preferably Docker, and related infrastructure
Overall IT experience in a Client-Server environment with practical knowledge of mainframe, midrange, distributed, hybrid, and desktop technologies
Broad knowledge of advanced environment measurement & management tools, performance modeling tools, capacity analysis tools, and other advanced trending tools
Capacity management experience with platform services such as Pivotal Cloud Foundry desired but not a requirement
Capacity planning capabilities with databases services such as Oracle and MongoDB desired but not a requirement

Senior Analyst, Performance Effectiveness Resume Examples & Samples

Support the development of the Strategic segment and P&C plans
Identify performance gaps and opportunities
Monitor KPI trending and segment, product and rep performance and identify gaps
Deliver performance analysis by product, by rep and trending of KPI’s
Create actionable plans/programs to close any identified performance gaps
Perform ad-hoc analysis and insight generation to maximize performance
Undergraduate degree in Business, Science or Engineering
2+ years of relevant experience in strategy, planning, data-driven analysis. Consulting experience a plus
Previous enterprise telecom experience an asset
Proven analytical, financial modeling, business case development and problem solving skills
Strong communications (written and oral) and interpersonal skills
Ability to analyze and communicate complex new concepts
Strong time management capabilities, able to prioritize effectively
Strong sense of initiative, self-starter who can work well independently and as part of team
Advanced skills in PowerPoint and Excel
Knowledge of SFDC an asset

Senior Performance & Risk Analyst Resume Examples & Samples

You’ll be responsible for operating and maintaining our core 'fund governance' processes and controls to provide assurance to senior management that our unit-linked funds are investment funds are performing and investing as we, and our customers & shareholders would expect
This will involve performing appropriate analysis to identify and escalate issues quickly and efficiently, communicating effectively with stakeholders and providing high quality analytical reports and recommendations to the Investment Solutions Forum (our internal investment committee) and beyond
You will engage professionally with fund management groups and work in partnership with the wider business regarding any misalignments or other issues
You’ll manage and assist with the design of specific research and analysis required on funds and market developments to feed into the long term fund development of the insured, and mutual, fund range
You will act as an internal expert on the technical aspects of the funds and ranges. Deliver a timely and professional service for fund analysis for all internal and external customers
Manage and develop analytical reports on SL’s Life, Pension and OEIC fund ranges to support the governance processes
Possess a relevant investment qualification IMC (or equivalent)
Have a good all round knowledge of investment concepts, themes and issues as well as markets and/or workplace products and regulations
Possess a basic understanding of unit linked and mutual funds, and how these interact with pension products / other tax wrappers
Have experience and a track record of delivery within a project environment, or previous role
Have experience of working with directly with clients, or a range of external stakeholders

Senior Provider Performance Analyst Resume Examples & Samples

Responsible for development, maintenance and settlement of provider incentive models throughout the AmeriHealth Caritas Family of Companies
Ensures the maximum level of data accuracy, integrity, consistency, and completeness in the various internal and external data sources used for end-user reporting purposes (e.g., Oracle data warehouses)
Identifies data-related issues, and conducts root cause analyses; facilitates resolution of known issues by working directly with end-users and IT staff
Establishes business rules for accurate use of reporting data fields
Identifies new and maintains existing sources of data to ensure the availability of information for reporting purposes
Generates and maintains thorough and accurate documentation related to data, databases, business rules, and reporting policies and procedures for all LOBs
Develops and executes test processes related to end-user data and databases; documents and tracks data-related issues, and facilitates resolution of such issues
Supports identification of training opportunities as they relate to data comprehension and reporting; assists with creation of new models and metrics to track provider performance
Position interacts with associates at all levels in the organization, external clients and vendors

Senior Incentive & Performance Analyst Resume Examples & Samples

Participate in the definition, development, and process for calculating investment scorecards and incentive compensation amounts. Utilizing performance data, quantitatively determine performance scorecards for investment professionals and/or teams, linking scorecard results to market survey information to determinate incentive award calculation. Calculate the incentive pay mix for the award amounts. Maintain and analyze model on an ongoing basis
Serve as the main point of contact to business partners providing input into the model and process. This may include the Business Support Team, Investment Professionals, and the Performance Analytics team. Ensure that deadlines are met, and that appropriate parties understand and agree to how performance scorecards are being measured
Provide incentive accrual reporting on a quarterly basis, detailing changes from prior quarter
Ensure process is administered as set forth in plan document(s). Provide details on the exceptions for review by the Plan Governance Committee. Maintain a log of exceptions and outcomes as determined by the Plan Governance Committee
Administer activities and provide analytics related to any number of compensation programs including base salary, variable incentives, year-end processes, job codes/titles, market pricing database, etc
Participate in submission of salary surveys and the analysis of results, including job matching to current positions
3-5 years of Relevant Experience
Strong data analysis & data interpretation skills with specific ability to identify trends or patterns experience
Ability to identify issues and develop potential solutions, using data to support recommendations
Strong verbal & written communication skill; ability to build strong working relationships through delivery of credible work product
Strong skills with Microsoft Excel, Word and PowerPoint; working knowledge of Microsoft Access and HRMS query reporting tools
Demonstrated skill with presentation of information to large groups

Performance Mgmt-senior Analyst Resume Examples & Samples

Manage “Chart of Accounts”
Working with the account team, plan and prepare annual expense and capital budgets
Develop and lead a process for extracting data from our core databases for analysis that will lead to process improvement, cost reduction and improved operational performance
Refine and continuously improve operational dashboard aligned to account KPI’s & SLA’s
Partner with operations team to develop vendor assessment and perform productivity studies
Single point of contact on account for all SharePoint site administration and development
Upload Payroll hours from 360 to PeopleSoft bi-weekly / research payroll discrepancies / ensure new hires get paid
Manage BI SharePoint site
Build data models and dashboards / update databases that feed into BI dashboards / work on new dashboard ideas
Attend BI lunch and learn online sessions and data collaboration meetings
Complete various ad hoc BI requests / projects
Gather data for WO audits, send audits to OM's to complete, gather/analyze results, send to teams
Report Monthly KPI's to client (CRE and TSO)
Complete JLL Quarterly KPIs, Annual Value & Performance KPI, and JLL Semi-Annual / Annual Account KPI
Put together QBR's
Attend OM/Lead calls, biweekly Mgmt team meetings, and client meetings
Innovation SPOC: Gather ideas for review/ submit to iStream; DaVinci submissions
Ensure new hires are inputted into key systems (Fieldglass, JLL ASA - security tool)
Ensure PMACs are filed on the N drive
Print and mail out new hire JLL ID cards
Perform monthly audits of user access additions/removals for ASA groups and perform semi-annual access audits in TAT tool
Cancel termed employee's uniforms, ensure invoice reflects cancelled uniforms
Answer questions about phone plans/handle plan changes
Send out refrigerant usage reports to technicians weekly
Manager of CMMS Admin
Account SPOC (secondary point of contact)
Update account OneView site / Assist with training others on how to build sites in SharePoint
Demonstrated knowledge in extracting and manipulating large amounts of data
Advanced skill level in Excel - vlookup, Index/Match, Pivot Tables, Conditional Formatting, and Data Validation at minimum
Ability to create PowerPivot data models from multiple data sources
Experience with Power View, SQL Server Reporting Services (SSRS), Tableau and
Familiar with User access management, Data gathering, manipulation, and management, Data quality checking and SQL queries Financial acumen and analytical ability
Working knowledge of 360 and Planon work order systems and their reporting functions
Working knowledge of One-View (SharePoint) site administration

Senior Systems Performance Analyst Resume Examples & Samples

Develop performance reports across core distributed environments
Develop capacity demand forecasts based on historical trends and future business projects
Define meaningful metrics and processes for scaling and sizing business demands
Evaluate key business projects for associated capacity and performance drivers in order to anticipate and plan appropriate infrastructure
Knowledge of LINUX/UNIX operating system performance metrics and principles
Working knowledge of virtualization and distributed computing systems

Performance & Analytics Senior Analyst Resume Examples & Samples

Demonstrated experience in managing and leading large complex projects related to analytics
Demonstrated experience in Business Objects and Excel
Solid knowledge and understanding of data analysis and statistical methods
Solid knowledge and understanding of querying, analysis and reporting tools

Senior Analyst, Performance & Analysis Resume Examples & Samples

Responsible for analyzing and defining business issues, opportunities, enhancements and implementing solutions. Independently leads moderate to complex projects and/or enhancements to existing processes, including oversight and execution of development, testing, implementation and, post-implementation support, and adoption within the organization. Projects may span weeks and/or months or years and involve coordination with both internal and external parties of various levels. Results have significant impacts on at least one or more groups within the organization
Gathers and analyzes business requirements for moderate to complex projects as assigned. Incumbent performs necessary investigation, analysis and evaluation to determine project/enhancement feasibility. Incumbent develops and manages project documentation, proposals and business requirements and makes recommendation to Managers and business partners based on findings
Provides ongoing support to institutional groups from a systems and/or business process troubleshooting perspective. Focuses on long term support of institutional business and its customers. Project work is complex in nature and typically relates to one of the firm’s core systems and/or initiatives. Continually updates affected parties on progress or issues to ensure deadlines and expectations are met
Responsible for using sound business judgment, technical knowledge and project management experience in order to navigate institutional business lines, exercising influence and persuasion where appropriate. Incumbent works with various levels of TRPIT and institutional business lines and management and often TRPIT and/or external vendors in order to successfully complete projects on time and within budget
Bachelor’s degree or relevant international equivalent
Proven experience in a data/analytical role
Strong problem-solving, prioritization, and organization skills
Excellent communication and interpersonal skills; position requires interaction with all levels of internal staff and external customers
Self-motivated and self-reliant. Must work well independently and take initiative with assigned projects
Prior experience leading business/technology projects
Understanding of business software/systems analysis techniques
High level of analytical and problem solving skills
Ability to work effectively with individuals at all levels, including external parties
Advanced communication skills, both verbal and written
Process orientation skills