Senior Analyst, System Resume Samples

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M Jerde

Marilie

Jerde

8057 Vincent Neck

San Francisco

+1 (555) 186 2440

8057 Vincent Neck

San Francisco

Phone

p +1 (555) 186 2440

Experience Experience

Houston, TX

System Admin Senior Analyst

Houston, TX

Graham-Conroy

Houston, TX

System Admin Senior Analyst

Monitors the health of the server platforms to achieve optimum performance levels and makes preventative adjustments as necessary
Setup and configure performance monitor product like Powerbroker, VERITAS Netbackup, Tivoli Workload Scheduler, ITM, Perform and Predict
Provides in-depth diagnosis for operational systems software/hardware failures and develops solutions
Provide guidance, train and audit work of less-senior staff operating the computer system and other peripheral equipment
Performs system software installations and upgrades system software changes
Ensuring that a high level of customer service and support is provided to all internal customers
Assist Application team in verifying application environment

Los Angeles, CA

Senior Analyst CSS System Ops

Los Angeles, CA

Schaefer, Buckridge and Klocko

Los Angeles, CA

Senior Analyst CSS System Ops

Partner with all CSS Managers to support an environment of continuous process and workflow efficiency gain
Develop, Support and Maintain CSS Forms and batch loaders
Develop, Support and Maintain department Macros
Develop, Support and Maintain CSS Reporting and Internal Applications
Develop and Maintain a library of SQL statements
Process and Maintain Daily, Weekly, Monthly and Quarterly reoccurring reports
Identify and share areas of opportunity that exist with regard to team service levels, materials and processes

present

Detroit, MI

System Economics Senior Analyst Ddfi-months FTC

Detroit, MI

Barton LLC

present

Detroit, MI

System Economics Senior Analyst Ddfi-months FTC

present

Support to Franchise Operation, WEBU functions and JV partners and colleagues with a view to identifying and cross-fertilising best practice
Construction of all necessary value chains by brand, package, and channel, including cross system alignment, reconciled to brand contribution targets
Assist the System Economics Manager in developing business cases for key competitors
Engagement with key Franchise Unit and TCCC contacts on Commercialisation, Legal, and CPS Revenue related issues
Support competitive analysis projects, profit pool analysis, and other ad-hoc projects in collaboration with Franchise Operations CFMs and Strategic Planning with the objective of generating insights
Create visibility for and assist in the management of all Franchise Unit risks and opportunities, with particular attention to volume and financial risks, targeting growth in value and volume by category
Provide support ad-hoc projects as and when they arise

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Basic knowledge of the principles, practices and capabilities of software and operation systems features
Excellent troubleshooting skills on different version of Windows clustering
Working knowledge of TSM backup tool
Excellent troubleshooting skills on different hardwares
Excellent troubleshooting skills
Excellent research skills
Working knowledge of Netbackup tool
Proven ability to multi-task and to prioritize rapidly-changing task assignments
Ability to work well both independently and in teams
Basic VMware troubleshooting skill

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15 Senior Analyst, System resume templates

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System Admin Senior Analyst Resume Examples & Samples

Monitor all platform /online availability and ensure all Daily Production is completed as schedule
Ensure all Special Requests are completed as requested
Review daily check off sheets
Provide guidance, train and audit work of less-senior staff operating the computer system and other peripheral equipment
Compiles and maintains reports relative to Cycle Management as required. Keeps management abreast of the condition of the computer equipment and the adequacy of scheduling
Manipulates controls to initiate and operate the computer. Monitors and diagnoses on-line system problems via use of various software tools. Initiates corrective action where possible
Obtains authorization from manager for equipment repair. Interfaces with vendors to ensure timely attention to maintenance concerns. Troubleshoots and provides advice on data center equipment problems
Participates in system studies and implementations. Communicates technical alternatives to management and recommends appropriate actions
Gives proper turnover to the on-coming shift. The turnover should be reviewed by exiting and oncoming shift lead prior to an individual leaving for that day
Ensure problem tickets are opened properly and timely with the correct severity
Have an understanding of your client(s) and the Data Center Service Level Agreements (SLA’s) and ensure your team has an understanding of the same information
Resolve Sev 1, Sev 2 and rest of the severity level incidents without impacting SLA

System Economics Senior Analyst Ddfi-months FTC Resume Examples & Samples

Support the DDFI Finance and operations as well as WEBU System Economics team in order to enhance the financial performance of the business, understand the revenue growth and the profitability of the system, explain of performance results and support the creation of KBI reporting
Build and maintain an in depth understanding of system economics and thorough knowledge of Bottler financials that will assist in consistent system economic modelling, including a profound understanding of the Bottler DNNSI/NSR and drivers
Long Range Plan Support: Support and analyse LRP financial models based on system financial data and beverage landscape analysis in collaboration with Franchise operations, Bottler Finance and Strategic Planning Department; support Strategic Planning Department with system economics models, data points and analytics (e.g. Economic Profit) to support long term strategic planning including country prioritization and investment levels
Assist the creation and implementation of the new economic model with CC European Partners for DDFI region as part of the overall WEBU System Economics project
Support competitive analysis projects, profit pool analysis, and other ad-hoc projects in collaboration with Franchise Operations CFMs and Strategic Planning with the objective of generating insights
Assist the Commercial Finance managers in business decision making through the provision of financial analysis and evaluations, relevant information and insights
Strong support, co-ordination and preparation of necessary work on a wide variety of key Finance workstreams (Commercial Finance, IPM, MEM) to enable deep understanding of the KO Franchise System, Finance processes and routines and develop personal skills and competencies
Assist the System Economics Manager in developing business cases for key competitors
Create visibility for and assist in the management of all Franchise Unit risks and opportunities, with particular attention to volume and financial risks, targeting growth in value and volume by category
Provide support ad-hoc projects as and when they arise

Senior Analyst System Resume Examples & Samples

Work closely with business users to plan the implementation of initiatives
Interaction with end users to determine their requirements\Ensuring the pivotal business stakeholders and end users understand our approach to each initiative
Work closely with team members to produce performance objectives on a semi-annual basis

Senior Analyst RC System Controls Resume Examples & Samples

The position helps support Regulatory Compliance activities on an enterprise-wide basis for HSBC Canada. Many HSBC Canada businesses entail a high degree of RC compliance and reputational risk, particularly with respect to risks arising out of non-compliance with extensive and complex regulations. Failure to comply with these regulations would have significant negative effects on relations with regulators, the reputation of HSBC and may result in regulatory sanctions, including regulatory fines of material amounts
The position principally works with the System Controls & Analytics team and indirectly with other Regulatory compliance staff, risk/internal control groups, and business stakeholders to implement an effective enterprise-wide RC program for HSBC Canada. Decision beyond authority are referred to the COO or AVP System Controls & Analytics for approval
Minimum of 3 years proven and progressive financial services operations, compliance or legal experience or equivalent
Bachelor’s degree in computer science, law, business, finance, accounting, related field or equivalent experience
Awareness of good risk management and governance frameworks including 3 lines of defence criteria
Good understanding and experience of Regulatory Compliance regulations
Understanding of the activities of relevant business lines and associated compliance risks
Wide scope of knowledge of assigned business(es), including products and operations, systems and organization
Understanding of all significant regulatory compliance requirements applicable to the assigned business(es) and pertinent Group policies and external regulations affecting their activities
Wide scope of knowledge of legislation and regulations impacting complex financial institutions in assigned areas
Highly developed managerial, communications, negotiations, analytical, organizational, project management and planning skills
Experience in system/technology projects and processes such as developing, designing, testing and deploying

Senior Analyst, System Resume Examples & Samples

Deliver functional scope analysis and detailed solution design of the processes/systems impacted an work plan for each project assigned
Collaborate with business and IT partner teams to develop business capability and technology roadmaps, provide education on potential process and system solution options, and drive business/IT investigation of emerging strategic capabilities
5 years minimum experience with SAP
Expert understanding of campaign management business processes and the cross-module mapping of these to SAP CRM application
Understanding of marketing operation processes, functions and related SAP certifications a PLUS

System Admin Senior Analyst Resume Examples & Samples

Design, install, configure and optimize Windows Servers to achieve high availability and performance of the various hospital applications supported
Provide ongoing support and administration for Windows based server systems and conduct research for and maintain Hospital systems and utilities
Apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments
Develop general and detailed documentation describing system specifications and operating instructions
Work with customers and vendors to coordinate and resolve complex application and systems issues in a timely manner
Provide server usage evaluations and hardware configuration recommendations as required
Provide operational and technical support as needed
Ensure user satisfaction and understanding of computerized systems through implementation assistance, maintenance, user training and documentation
Acts as a technical resource for IS staff on the host systems installed and other areas of expertise

System Admin Senior Analyst Resume Examples & Samples

Responsible for daily operation of enterprise VM/Wintel server systems
Performs installation, customization and maintenance of the operating system and systems software products in support of business processing requirements
Performs system software installations and upgrades system software changes
Prescribes system backup procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components
Establishes and maintains security and integrity controls
Monitors the health of the server platforms to achieve optimum performance levels and makes preventative adjustments as necessary
Ensures maintenance of physical integrity on all production servers
Provides in-depth diagnosis for operational systems software/hardware failures and develops solutions
Must be able to relate technical issues and requirements to business issues and vice versa and be able to communicate these to non-technical associates and customers
Candidate will be required to participate within an on-call schedule
Excellent troubleshooting skills on different version of Windows clustering
Windows 2003/2008/2012 Server OS Administration Skills 　 Desired Skills
Working knowledge of TSM backup tool
Networking (TCP/IP, WINS, DNS, DHCP)
Technical documentation skills
MS Clustering (Windows Server 2003, 2008, 2012) , HBAs and SAN technology
Project handling experience
Basic VMware troubleshooting skill

System Admin Senior Analyst Resume Examples & Samples

Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments
Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary
Ensures server data integrity by evaluating, implementing and managing appropriate software and hardware solutions
Basic knowledge of Systems Hardware
Basic knowledge of industry standards and audit requirements
Configuring Active Directory Directory Services (ADDS), Group Policy Objects, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), File Sharing services, Active roles Server (ARS)
Design and/or implementation of enterprise-wide virtualized systems using Citrix and/or VMware

Senior Analyst CSS System Ops Resume Examples & Samples

Develop, Support and Maintain CSS Reporting and Internal Applications
Develop, Support and Maintain CSS Forms and batch loaders
Develop, Support and Maintain department Macros
Build and manage project plans that detail business requirements, dependencies, timelines, milestones and success criteria
Have firm understanding of required resources availability and capacity, and manage workloads effectively to set aggressive but reasonable timelines for projects. Identify the need for additional/outside resources as appropriate
Process Adhoc report request
Process and Maintain Daily, Weekly, Monthly and Quarterly reoccurring reports
Develop and Maintain a library of SQL statements
Provide file support when needed across all CSS Teams
Identify and share areas of opportunity that exist with regard to team service levels, materials and processes
Partner with all CSS Managers to support an environment of continuous process and workflow efficiency gain

Senior System Reliability Analyst Resume Examples & Samples

5+ years of managing services in a large scale *nix environment
Experience with DevOps tools, processes, and culture
A systematic, test-and-measure approach to continually improving service operations
Practical knowledge of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, WAN/LAN and Load Balancing
Practical knowledge of variety of database technologies such as high transactional RDBMS in Oracle/MySQL, Hadoop
Experience with configuration management tools
Practical knowledge of shell scripting and at least one scripting language (i.e. Perl, Python, PHP)
Strong hands-on knowledge in Unix/Linux environment
Strong understanding of J2EE application servers
Track record of practical problem solving, excellent communication, and documentation skills
Demonstrated ability to perform interpretive analysis on variety of feedback systems or dashboards to identify problems
Experience with monitoring tools such as Zenoss, Graphite, Grafana, Splunk highly preferred
Good understanding of Java is a major plus

System Admin Senior Analyst Resume Examples & Samples

Installation of OS following team documentation and organizational standards
Monitor personal and team-level trouble ticket queues to ensure SLAs are met
Apply errata to ensure vulnerability management
Experience with Red Hat Satellite; either user level or administrative level
Experience with Dell hardware
RHCSA

System Admin Senior Analyst Resume Examples & Samples

4+ years’ experience VMware virtualization concepts
VMware, ESXi, Vsphere, vcenter, Cisco UCS
Virtualization basics
Cisco UCS
3+ years’ experience in handling Enterprise level VMware Infra
3+ years’ experience in the following

System Consult Senior Analyst Resume Examples & Samples

Knowledgeable in Human Capital Management apps, preferably the Oracle Cloud HCM product
Understand client business requirements
Support the HR processes and configurations in the system
Support change requests
Core HR functionality and configuration

Liberty Management System Senior Analyst Resume Examples & Samples

Applies LMS methods and tools to promote continuous improvement, increase operating model consistency, and to engage and empower employees to enhance the value of service provided to customers
Leads problem-solving activities to define problems, assess current state root causes, design and test solutions, and implement solutions leading to desired outcomes
Collaborates in the development of measurement systems and comprehensive reporting to support effective application of continuous improvement processes
Provides coaching and mentoring on the application of LMS methodology and tools in one-on-one and group settings to reinforce knowledge and skills attained during LMS training. May deliver formal training
Partners with managers regarding training and development needs of staff. Makes recommendations regarding the enhancement or development of training programs
Participates in and may lead sustainability reviews to ensure that transformation principles and practices are being maintained. Develops action plans, revisions, and reinforcement based upon audit results, and monitors execution of plans
Provides status reports regarding the execution of LMS activities. Identifies issues and provides recommendations to address roadblocks and areas of opportunity
Provides strong support in cultivating an environment that encourages problem solving, critical thinking, and innovation
Collaborates with other Strategic Business Unit/Corporate areas to drive transformation opportunities across various teams. Builds relationships across LM; documents and shares best practices and lessons learned
Bachelor's degree or equivalent experience. Advanced degree preferred. Minimum 5 years of relevant technical experience to include LMS, process improvement and/or process redesign strongly preferred
Developed coaching and influencing skills, along with the ability to inspire others
Strong research, problem solving, analytic, and project management skills
Ability and willingness to be mobile and travel during the week

Senior Product System Analyst Resume Examples & Samples

Bachelors in related field, or equivalent work experience
Expert in Agile development techniques
Able to co-locate with the development team or business partners/SME?s
Works on or may lead complex projects of large scope
Projects may have significant and long-term impact
Provides solutions which may set precedent
Independently determines method for completion of new projects
Acts as a mentor to less experienced colleagues

System Admin Senior Analyst Resume Examples & Samples

Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls.Supports and collaborates with team members, software vendors, and other technical staff on project efforts to achieve implementation plans and timelines
Review and monitor systems for availability, error conditions, adequate space allocation and performance to ensure system stability
Perform escalation to 2nd Level support team for any major issues
Provide support during major issues by engaging in bridge calls
Ability to provide first level findings with good written skills proactively seeks information and utilizes analytical and creative problem solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure
Ensuring that a high level of customer service and support is provided to all internal customers
Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, and equipment appropriate to area of specialization
Generally requires direction from more senior technical staff or a supervisor / manager
Understands, applies and may adapt fundamental concepts, practices and procedures related to systems administration
Basic and Intermediate knowledge of system performance, hardware, software, and related

Senior Tactical System Analyst Resume Examples & Samples

The selected applicant will be subject to a government security investigation and must meet eligibility requirements for access to classified information. US Citizenship is required to meet this obligation
Electronic Warfare familiarity
A Bachelor's degree with 5 years of experience is required. A Master's degree with 4 years or a PhD and 2 years of experience will also be considered
Excellent verbal and written communication skills are a necessity
Ability to participate in multiple weekly team meetings and telecoms to ensure continuous communication with the Engineering IPT, system developers, and contractors
Ability to travel when necessary
NAVAIR Program Office experience
Prior aircrew/avionics SME
RF/Electronics/EW expertise

System Admin Senior Analyst Resume Examples & Samples

Publishing Applications via Citrix Profile Manager
Advanced Knowledge and work Experience on Citrix Web Interface
Day to day handling Citrix Issues/Citrix User Issues
Maintenance of all the Citrix Server Farm
Presentation server 4.0 / Presentation server 4.5) and strong knowledge of Citrix Secure Gateway

System Admin Senior Analyst Resume Examples & Samples

Design and/or implementation of enterprise-wide virtualized systems using Citrix and/or VMware technologies
Experience providing Tier 2 support in an enterprise level, globally distributed environment
Demonstrated aptitude for learning and rapidly mastering new applications and technology
Ability to work well both independently and in teams

System Admin Senior Analyst Resume Examples & Samples

Setup application environment using Linux
Setup and configure performance monitor product like Powerbroker, VERITAS Netbackup, Tivoli Workload Scheduler, ITM, Perform and Predict
Work on HACMP (AIX) & VCS, CFS (Linux) to implement cluster configuration for High availability options
Assist Application team in verifying application environment
Troubleshoot application problems as and when application encounter problem
Create and run automation scripts
Work on weekends and shifts if required

Senior Systems Analyst, System Analysis Resume Examples & Samples

Are you interested in helping to build solutions that help recognize and prevent payment fraud?
Provide detailed technical analysis of product or application hardware and software to ensure that business and functional requirements can be met
Hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems
Produce complete analysis documentation of system requirements
Experience with REST based web services
3 – 5 years experience in related field
Strong technical knowledge and capability

System Admin Senior Analyst Resume Examples & Samples

Responsible for daily operation of enterprise VM/Server OS/Server Hardware systems
Excellent troubleshooting skills on different hardwares
Experience on server Administration and Troubleshooting is required
Windows 2003/2008/2012 Server OS Administration Skills
Working knowledge of Netbackup tool
MS Clustering (Windows Server 2003 and 2008) , HBAs and SAN technology is an added advantage

System Admin Senior Analyst Resume Examples & Samples

Knowledge of Linux (Red Hat, Suse etc), Oracle Solrais. Other UNIX disciplines may be an advantage: IBM AIX
Knowledge of different hardware architecture, roadmap and implementations
Server management including migration and consolidation
Application systems design and deployments
Enterprise storage server implementation
Storage management, virtualization and consolidation (include IBM and EMC storage)
Linux Cluster (RAC) ) high availability solution implementations
Disaster recovery planning and executions
Ability to work with hardware vendors for accurate quotes and hardware deliveries for project implementations
Integrate trends, data and information into plans, deliverables and recommendations
Develop innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent
Anticipate operational, program, and implementation issues and develops preventative measures. Adapt to projects, programs or methods based on customer or business partner feedback

Senior Salesforce Business System Analyst Resume Examples & Samples

4+ years related work experience in business system analysis
4+ years of requirements gathering and documentation
Minimum of 2 years of Salesforce.com experience in an IT Related Role
Must have the ability to work independently with minimum supervision
Demonstrated experience in design, configure, test and deploy Salesforce.com functionality
Demonstrated experience of Salesforce.com administration as well as end user security requirements
Business unit/domain knowledge of business unit the position is supporting
Experience in client relationship management
Demonstrated experience in business analysis on large complex projects or varying project types
Demonstrated experience in eliciting requirements using a variety of techniques
Demonstrated experience in specifying and modeling requirements
Demonstrated experience in facilitating business process improvements
Demonstrated drive to deliver results
Demonstrated facilitation skills, conflict management, and consensus building
Demonstrated problem solving and analytical skills
Demonstrated creative thinking skills
Demonstrated knowledge of business acumen
Demonstrated proficiency in basic office productivity software and tools (MS Word, Excel, Visio, etc.)
Deep knowledge of business analysis tasks, activities, techniques, and requirements process

Senior Forecast System Analyst Resume Examples & Samples

Coordinate with the Forecast Collaboration Manager to ensure customer supplied data is added to SQL Database
Ensure all weekly and monthly processes are run on a timely basis
Prepare and issue all weekly, monthly and quarterly reports as assigned
Act as the primary support person for the DPG team members for forecasting and system questions
Analyze and report on forecasting exceptions
Minimum of 1 year of data analysis and/or system support experience required
SQL DB experience required, DB administration experience a plus
Ability to multitask and excellent MS Excel and Access skills
Excellent oral/written communication, organizational, analytical and problem-solving skills
Prior Logility Demand Planning experience SQL skills a plus

System Economics Senior Analyst NE Resume Examples & Samples

Perform strong analytical analysis of CCEP NSR to understand key drivers behind business performance
Develop in depth understanding of the Bottler DNNSI growth in conjunction with the Franchise Operations Commercial Finance Managers. Develop training materials and audience relevant reports to help train the local operations on Revenue Performance and Revenue Management
Provide support to the IPM team by delivering the monthly incidence adjustments and the insight behind the figures that allow to explain the business performance and dynamics behind the figures
Build an in depth understanding of system economics and thorough knowledge of Bottler finance that will assist in system economic modelling built up
Assist in setting pricing, funding and cost sharing analysis to drive the appropriate strategic finance initiatives
Standardize and optimize process in line with the System Economics WEBU team
Coordinate the agenda of the Relationship Routines
Support Commercial Finance teams with consistent system economic analyses and tools that will assist proper business decision making
Support to all ad-hoc requests for system economic evaluation and support of Western Europe Finance Team
5-10 years of relevant working experience, in particular in the area of commercial finance
In depth understanding and knowledge of KO franchise system, business processes and governance skills
Outstanding teamplayer and collaboration skills
Strong presentation/communication skills
Self motivation / act autonomously
Ability and the desire to redesign the existing economic models to create efficiency
Ability to operate in an environment of uncertainty
Knowledge of Bottler business
Ability to work in a virtual team

Senior Business System Metering System Analyst Resume Examples & Samples

Perform extraction and advanced analysis of financial, operational, and SOx resource data from multiple corporate systems utilizing a variety of query and analysis applications
Synthesizes volumes of data into work plans, forecasts, reporting, and data request responses related to meter systems supporting Utilities Group, Customer and Enterprise Solutions, Financial Operations, and Audit Services. Performs sensitivity testing and prepares multiple scenarios
Develops and maintains databases that support the activities of Strategic Resource Planning. Provides consultation on appropriate database applications
Interfaces with personnel from Business System application support, in order to insure data availability, integrity, and quality for MDMS, CRS, Advantex, and other specialized software applications
Analyzes existing information systems and determine systems and software configuration changes necessary to meet regulatory and business requirements. Develops and maintains appropriate project tracking tools
Leads the development of historic and predictive economic and operations modeling. Performs the data acquisition, analysis, and interpretation for the models
Prepares reporting (routine and adhoc) and creating presentations for Asset Management and OpCo leadership based on analysis and modeling results. Lower level does just reports
Lead and/or perform special projects as needed
Bachelor's degree in Engineering, Business, or Information Technology (6 years related experience may substitute for the degree)
3 years experience implementing, upgrading, and maintaining business systems applications
Demonstrated skills in quantitative analysis and problem solving
Advanced skills in verbal and written communication of technical information and data analysis results
Demonstrated customer service and relationship development skills
Proficient in the use of Microsoft Office and Access
Demonstrated knowledge of the Xcel Energy Management System or similar programs

Senior IT Business System Analyst Resume Examples & Samples

Bachelor's degree in Computer Science, MIS, Business or other relevant subject area
2 years' additional relevant experience in lieu of a degree
5 years' experience in a business systems analyst or similar role
Knowledge of Aptos or Oracle POS solution preferred
Extensive experience and knowledge implementing systems using project lifecycle processes, including design, testing, implementation and support
Success in designing and leading requirements discovery sessions including use of interviews, document analysis, workshops, surveys, site visits, business process modeling, personas, and workflow analysis with local and non-local team members
Exceptional written, verbal, and interpersonal communication skills with management, technical peers, and business stakeholders
Demonstrated ability to build positive business relationships and influence collaboratively across IT and the Retail Business
Ability to operate in a transforming, fast-paced, complex, high visibility Retail store support environment with multiple, competing priorities
Strong information seeking skills and a drive to deliver results

Senior Analyst, System Administration Resume Examples & Samples

Analyze call-outs on business critical applications and communicate findings to end user, as well as escalation to IT Support for global issues
Analyze call-outs on Allocation Operations Reporting and communicate findings to end user, as well as Process Improvement team for technical support and hardening
Partner with Allocation Account Management to facilitate weekly prioritization, IRA review, & deployment/communication for IT application changes
Advanced MS Excel skills including: macros, advanced formulas (e.g., v-lookup, etc.) and data formatting
Working knowledge of MS Outlook and email management required
2+ years related work experience
Experience generating scheduled reports and processes preferred
Experience providing end user support via email and in-person preferred
Working knowledge of JDA Allocation and Retek Applications
Preferred knowledge of SQL and MS Access

Senior System Treaty Analyst Resume Examples & Samples

Analyze and interpret treaty agreements to determine appropriate and accurate set up of treaty parameters in accordance with treaty specifications and established divisional/corporate standards. Audit electronic submissions from local offices via TIMS to ensure compliance and provide guidance to local offices in resolving inconsistencies
Respond directly with clients upon receipt of Service Now tickets. Perform necessary research and analysis to determine whether there is a client training issue, PC configuration issue, system defect, data defect or enhancement request. Perform appropriate steps to resolve and close ticket
Participate in the creation of and/or review of production support requirements and detail design documents to ensure user’s needs are met
Perform user acceptance testing for new iTreaty, TIMS and GARe enhancements relating to International Administration including development and execution of test cases
Support local offices during production releases including business acceptance testing, preparation and delivery of training materials, and production support calls
Research, analyze, and verify data cleanups reported by users
Analyze results on existing reports and resolve. Produce quarterly reports on service levels identified in the Production Support Service Level Agreement and other reporting as requested
Develop and complete special projects as assigned
5-8 years insurance related experience
Intermediate Word and intermediate Excel, and SQL/Query skills
Intermediate investigative, analytical and problem solving skills
Ability to function in a fast-changing and ambiguous environment
Intermediate oral and written communication skills demonstrating ability to share and impart knowledge
Persuasion skills when working with external customers to resolve issues/problems
Ability to work well with limited supervision

Senior Intake Business System Analyst Resume Examples & Samples

Attend recurring Account meetings (internal and external)
Working knowledge of Client’s business, goals/objectives, campaigns and how they use Harmony products
3 - 5 years of experience
The Sr BSA should have experience in Digital Marketing. Special emphasis is on gathering requirements, analysis, ability to translate business requirements into functional/business specifications, creating test plans, and developing quality assurance methodologies
Has performed Sr BSA tasks within the SDLC process

Senior Analyst, System Resume Examples & Samples

Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Provide technical direction for the design and deployment of data communications networks used throughout AMO. Establish and maintain technology standards in the areas of data communications equipment, network protocols, network addressing schemes, directory services and network management systems
Contribute technical expertise to AMO’s overall technology architecture, specifically for local-area and wide-area networks. Ensure the interoperability of all network components and services and the smooth integration of new elements by implementing a structured compatibility testing methodology and by following a formal change control process
Manage the day-to-day business relationship with third-party I.T. service providers to provide and maintain high-quality technical support services for local-area networks and global wide-area network used throughout the company to support enterprise and distributed applications, Internet access and remote VPN network access. Manage a “technology portfolio” within the financial constraints of an existing outsource budget to maximize the business benefits AMO derives from investing in IT
Work with service provider(s) to define, refine and adhere to aggressive network availability, reliability and performance targets through formal service-level agreements (SLAs). Accurately monitor and report on vendor adherence to these SLAs on a timely basis. Implement innovations and continuous improvement activities required to meet and exceed all service level targets. Oversee network capacity planning activities with service provider(s) on an ongoing basis
Interface with internal I.T. customers to understand evolving business requirements that drive the need for new and/or modified information systems and/or technologies. Project Manager for customer-sponsored I.T. initiatives. Liaise with third-party service providers to evaluate and implement cost-effective I.T. solutions within the confines of approved service expenditure levels
Approve infrastructure change controls for all network additions and/or modifications. Analyze trouble tickets from the problem management system on a regular basis and conduct post-mortems analyses as needed to identify and correct problem root causes. Work with service provider(s) to continuously improve written standard operating procedures and work instructions
Maintain current knowledge of relevant industry technology, standards and business developments in all areas of data networking including: switched LANs, frame-relay WANs, virtual private networking (VPN) for both remote access and office-to-office internetworking, and IP-based applications such as video conferencing, IP telephony, and web-casting
Establish and maintain data transfer relationships with internal and external customers for the various inbound and outbound processes in order to support business requirements utilizing multiple transfer protocols such as AS2, FTP, PGP encryption, Secure FTP, SSH, Shell scripting, VBScript, etc
Provides technical direction and oversees the implementation and ongoing technical and operational support services for the AMO global data communications network. Technology directions, standards and solutions in this area affect AMO entities worldwide

Senior Business System Analyst / Hunt Valley Resume Examples & Samples

Five years information systems work experience with systems design, analysis and programming exposure in a technical or business environment is required
Experience supervising, monitoring daily work activities, evaluating, training and motivating the performance of subordinate technical, professional and clerical support staff
Experience planning, coordinating and successfully installing of networked computer systems
Demonstrated knowledge of hardware and industry standards is preferred, along with a demonstrated proficiency in various software applications
Strong interpersonal skills and ability to communicate with different levels of management
Effective oral and written communications skills are necessary in working with other professional staff and users
Demonstrated ability to perform detailed tasks with a high degree of accuracy
Demonstrated ability to train staff members and work as part of a team

Senior IT Business System Analyst Resume Examples & Samples

Gather business requirements, analyze, provide conceptual and detail design to meet business needs, performing necessary Workday configurations, write detail specifications for development, test and manage the rollout of the solution
Prepare detailed estimates and test plans based on Functional requirements
Analyze, design, document, and test software modifications to existing processes/configurations, reports, forms, extensions, and interfaces in the production environment
Design new interfaces, reports, enhancements as needed
Work closely with business partners to understand business processes, goals and gaps
Facilitate review sessions with functional owners, subject matter experts and end-user representatives
Provide Solutions options for the business to consider, along with pros and cons for each option and recommendation
Drive the design, configuration and deployment of new projects & system enhancements
3 to 5 Years Workday development, configuration, implementation and support experience
Experience in Recruiting and at least in 3 other Workday areas such as Absence management, Time tracking, Compensation, Talent management, Performance, Benefits, Reports, Calculated fields, Workday Studio integration & Dashboard creation
Experience with the full lifecycle of both implementations and upgrades
Experience in providing Workday Support
Workday certified
Work collaboratively in a small, cross-functional team
Excellent analytical, organizational and problem solving skills
Motivated to continually learn while maintaining a positive attitude
Demonstrate a strong work ethic
Strong communication (oral and written) and interpersonal skills required to interact with colleagues and internal customers
Ability to work effectively with others who are in remote locations and varying time zones
Committed to the success of the team and the company. Sees success of team as a reflection of self
Owns assign tasks and drives to a conclusion, keeps team informed of progress and challenges
Experience in integration with other systems (Payroll systems) or Workday Payroll experience
Experience with other HR HCM systems such as SAP or PeopleSoft
Should have Bachelor’s degree in Computer Science (or) Engineering major